The London, a Luxury Collection Hotel, New York City

The staff was very helpful and friendly.

Amazing great service definitely recommend

Room was clean and in excellent condition. Gym was good . Breakfast food was very good, wait staff varied from excellent to OK.

The location in Midtown was excellent for our plans. Rooms are big by NY standards and the inroom amenities and facilities were great. The bellboys were good but they seemed upset when we didnt choose their recommendation for a driver. All in all i would repeat.

We had an unfortunate start to the stay. The staff told me to go in and they will bring the luggage in. They forgot a laptop bag in the car. The whole holiday was wasted chasing that laptop.

Great location. The room have perfect size.

The rooms are lovely, the gym is fantastic. The gentleman who cleaned my room was lovely and did a great job. Some of the desk staff were not very helpful, while others were great. You need consistency with staff, especially front desk.

good

Hotel was great and room was cleaned each day. Service in the bar was painful - asking several times to order a drink and waiting for ages when there was nobody else to be served.

The doorman and the bell boys were the best and they solved any inquiry they didnt seem upset just to ask for toilet paper or water…. And the room service lady was amazing!! The front desk people and the room cleaning. The suite was so small the bathroom didnt have anything to put my things on and the light was awful for makeup i have no drawers to put my clothe it was such random room for the price

Very good

Room service food average n overpriced Facility clean Staff for the most part friendly n helpful except for one manager who seemed put off when I complained about ac/heater

Exceptional

Amazing staff!

Yes

This hotel is absolutely beautiful! The location is perfect. It’s not on a super busy street, so it’s not incredibly noisy. It is easily accessible to almost all attractions. The room was incredibly spacious by New York standards. We will definitely stay here again. The hotel is modern, clean, and the staff is very friendly and accommodating.

Poor

Great location, very clean, impressive gym amd friendly staff. I look forward to staying here again.

Superb

I love this hotel. The staff are incredibly warm and helpful, the rooms are terrific and the restaurant has great food.

Expected better service but great location.

One minor complaint, the room service menu offers an overnight menu. After a long day and evening, we’d planned to use this service, only to be told it’s been discontinued. The menu should be updated, we could have planned differently.

Location, the room was very nice. We were upgraded to a suite. And all the staff were very kind. No pool.

Location, the room was very nice. We were upgraded to a suite. And all the staff were very kind. No pool.

This hotel exceeded our expectations from the desk checkin to the restaurant, to the room and the service over delivered by Karinne. Dabble had scrumptious food. The one bedroom suite had a nice layout and partial view of Central Park. This will be my come back hotel for sure!!

Breakfast was great - dinner menu could be expanded. Bar menu should have more appetizers.

Pleasant

Great

Very good

Love this place and almost afraid to rate it- it is my well kept secret in NYC -book the suite -absolutely huge, quiet and feels like an apartment.

I made a last minute decision to stay over in new york to experience more of it. The staff was super nice and helpful. I had the experience of a lifetime looking over the city on a very high floor. Breathtaking views and wonderful facilities. Something that I didn't think was possible. The staff made me feel safe and secure while in their building. Which made my old over round, feeling of having the best time in new york possible. I appreciate the staff so much. I couldn't have asked for a better time. Especially on such a last minute notice. The price is steep. But worth it.

I made a last minute decision to stay over in new york to experience more of it. The staff was super nice and helpful. I had the experience of a lifetime looking over the city on a very high floor. Breathtaking views and wonderful facilities. Something that I didn't think was possible. The staff made me feel safe and secure while in their building. Which made my old over round, feeling of having the best time in new york possible. I appreciate the staff so much. I couldn't have asked for a better time. Especially on such a last minute notice. The price is steep. But worth it.

We really enjoyed our stay- the hotel exceeded expectations. The staff were lovely and gracious and our room was comfortable and spacious.

The staff were so nice and just made the stay perfect. The location is great for touring the city. The rooms were big, clean and very comfortable. I loved it all

Awesome hotel.

Excellent location w a great room/suite

Good location and nice hotel. Good location.

$4000 and some things were stolen from our suitcase in our room. Although I contacted the hotel about the subject, they declared that they had nothing to do after 1 week and avoided all responsibility.

- $4000 and some things were stolen from our suitcase in our room. Although I contacted the hotel about the subject, they declared that they had nothing to do after 1 week and avoided all responsibility.

We loved our stay at the Luxury Collection Hotel. Wonderful location, wonderful staff, comfortable beds and pillows. Highly recommend!

Exceptional

Great location, friendly service

Great for midtown, the rooms were huge and nice and the staff was really helpful. Would be amazing with kids because they have reasonably priced actual suites which is just about impossible to find in the city.

Breakfast was delicious with GF options for my wife. Staff was very friendly and the hotel definitely feels luxurious at a very reasonable price for it being in NYC.

This was a great stay! The size of the room was perfect for the three of us! The large bathroom is really appreciated.

Staff very helpful to resolve issues that may come up

Very Good

Excellent, professional staff. Great attention to security

- They charge if you remove things from the fridge. - If you have other items you need refrigerated, they'll need to bring a separate fridge to your room for no charge. You'll want to call the front desk and request this.

Excellent location and well-maintained property. Definitely provided 5-star amenities at a reasonable price. Also provides great suite layout for families.

Huge room, great snacks and mini bar, very well appointed and close to amenities.

Great for kids, clean and room size can’t be beat

The best gym in a hotel in this area!

Clean hotel and close to a lot of things to do.

Very good

Great staff

It is only a few dollars, but this is nonsense.

Very good

Very eager to help when we first arrived and during our stay. But noticed that when we left there was no one to help with luggage. Noticed it with my party and other parties leaving around the same time. Wish they had the same energy for us leaving to make us want to go back to your hotel.

The location was great, and I liked that the rooms were bigger so it could more easily fit our family

The location was great, and I liked that the rooms were bigger so it could more easily fit our family

Very good

Everything was perfect. Staff were great. Hotel and gym clean.

El personal no es muy amable . Las habitaciones muy cómodas y muy buena ubicación

We had an absolutely wonderful day. Our room was large with great views of the city and even a little bit of Central Park. It seems like our room had been renovated at least within the last few years everything was nice and clean. I read in reviews some negative comments about the staff, but that was not our experience at all, all of the staff were extremely helpful and displayed exceptional hospitality. The gym is outstanding , especially for a hotel. The restaurant is decent although a bit overpriced but that’s expected in NY. There is a $35 destination fee each night, but that credit can be applied towards food and drink at the restaurant.

Perfect midtown location. Close to Times Square but not in the middle of it. The staff was great. I booked a King Suite with a sleeper sofa. They didn’t have it on my arrival so they gave me a free upgrade to an incredible two bedroom suite. My entire family loved our stay here.

We stayed here for a week during Spring Break two weeks ago with our two small children. Staff was fantastic, very professional. Our Bellman Chris was very helpful and always happy to see us, he helped with waters whenever we asked. Bartenders were fantastic too. Location can’t be beat.

Ed

Only drawback was the lack of food and beverage options from 11:00a - noon. No mimosas on Sunday morning!

Bar tender was outstanding.

Hotel was very comfortable indeed. Room was very spacious and the bed felt like home. All the staff were very attentive and helpful. Jason in guest relations went over and above to make sure my daughters birthday was amazing

Clean room & spacious

We booked 2 “Park View” one bedroom king suites. There was no view of the park however. There’s an adjacent building blocking any view. Don’t be misled. Also had a surprise $35 “Destination Fee” per night.

The room was superb and far bigger than expected. Very clean, quiet hotel. Location the best for tourists. We had 2 bedrooms and 2 bathrooms with a seperate lounge area. Very unique in NYC! I loved it all!

In our room, one of the phones was completely dead, the hairdryer did not work, and the bedroom door would not close all the way. The staff handled each of those issues well. But the pattern reveals something deeper — operationally, things are being missed. When I spoke with the staff, most had been at the hotel for years and genuinely enjoyed their jobs. They understood hospitality. That part was clear. The elevators also showed signs of neglect — doors opening in strange cadences, brakes stopping abruptly. Small things. But small things add up. Where service most visibly broke down was in guest communication. We happened to book the same weekend as the NYC Half Marathon and were unaware until we saw the barricades go up toward the end of the week. I noticed a map near the elevator bank but did not fully grasp that the race route would completely cut off my path home. Fortunately, I made the decision to leave earlier than planned on checkout morning and avoided any significant delays. The staff, however, had very little awareness of the race's impact on travel. This is exactly the kind of thing that falls to the GM or AGM. When a major event is g

Truly wonderful staff, great room, and fantastic location!

Very clean. Polite and helpful staff. Great toiletries. Nice restaurant.

Exceptional

Cynthia at reception is fantastic! Made our family feel welcome and ensured our trip was wonderful!

Room was very comfy. Staff was very helpful. Gym was clean and well organized.

Beautiful and very spacious rooms for NYC. Staff super helpful. Location is great. Rooms are also quiet. ROom service was very efficient. Did not use the gym or did not eat at the restaurant so cannot comment on that. OVerall wonderful hotel in the heart of Manhattan.

Everything was excellent,great location,super clean ,friendly staff

Perfect location to theatre.

Good experience

Great location, wonderful staff and very clean rooms.

Very clean room, remarkable staff and right in the midst of work and fun.

- our shower flooded twice and we had to move rooms at 1am (maintenance took over two hours to respond for this issue just to move us). - overnight room service was unavailable both the days that we stayed. - for a luxury property, the attention to the detail was not great (shampoo, condition, body wash tray was not attached to the wall and was just sitting on the shower floor, rooms had a lot of imperfections such as flickering lights, holes, and paint chips). Despite these issues, the hotel was willing to work with us on providing a better experience.

Got a room for 3 instead of for 2, staff super unresponsive and had to remind them several times to get the change done

Very good

We loved the Luxury Collection! Our suite was spacious, the location was perfect and everyone was very courteous. Will definitely be returning.

Excellent location, and everything was in impeccable condition. Other than a minor mix-up for room cleaning, the experience was flawless. The staff was courteous and helpful too. We'd love to return on our next trip

Excellent location, and everything was in impeccable condition. Other than a minor mix-up for room cleaning, the experience was flawless. The staff was courteous and helpful too. We'd love to return on our next trip

Nice, clean, great food

Nice, clean, great food

Rooms are top tier and staff is very helpful. The staff is very pleasant and the restaurant although pricey is very good.

Rooms are top tier and staff is very helpful. The staff is very pleasant and the restaurant although pricey is very good.

Good location and installation is well cleaned and comfortable.

Great hotel, very clean and comfortable. Would recommend.

Great hotel, very clean and comfortable. Would recommend.

Fantastic room. excellent staff, UNSURPASSED value

Fantastic room. excellent staff, UNSURPASSED value

This was the best hotel experience ever! Everything was so clean, quiet, and amazing. The staff was wonderful. The decor was beautiful. I wish there had been a fridge for personal use but that's it. The beds were so comfortable and the bathroom was gorgeous! I hope to stay there every time I go to New York!

This was the best hotel experience ever! Everything was so clean, quiet, and amazing. The staff was wonderful. The decor was beautiful. I wish there had been a fridge for personal use but that's it. The beds were so comfortable and the bathroom was gorgeous! I hope to stay there every time I go to New York!

Great staff

Great staff

Great stay, room service and dining had good food options, staff is friendly and warm.

Great stay, room service and dining had good food options, staff is friendly and warm.

Beautiful rooms and wonderful doormen.

Beautiful rooms and wonderful doormen.

Room size, staff was courteous, great location

Room size, staff was courteous, great location

Hotel was located near time square, broadway and Central Park.

Hotel was located near time square, broadway and Central Park.

When we arrived at 5pm we were told by the receptionist that the staff had not cleaned the room and we would have to wait for another hour to check in or change the room type. When I pointed out that check in was 3pm and it’s already 2 hrs after 3, he told me that I would have to find the manager to sort out the problem. The manager eventually helped us but this remains the only hotel I’ve been where the guest cannot check in easily at 5PM!

The facility was in very good shape

The facility was in very good shape

Great location, rooms excellent

Great location, rooms excellent

The staff truly exceeded my expectations, especially the room service team, who were outstanding in their service!

The staff truly exceeded my expectations, especially the room service team, who were outstanding in their service!

Beautiful, clean, and modern

Beautiful, clean, and modern

Room was big (for NYC), clean, modern. very quiet hotel. location perfect. window was leaking into the kids' room, was freezing and snowed into the room because of the crazy snowstorm. Coffee pods not enough or not enough variety. Not a fan of bar fridges with automatic sensors for payments.

Great room, super clean, staff, amenities. Perfection!

Great room, super clean, staff, amenities. Perfection!

Great location. Great staff. And amenities. 5 stars!

Great location. Great staff. And amenities. 5 stars!

Great rooms

Great rooms

The location was perfect and we stayed at 52nd floor the view was great. The room service was really bad. The food and also the way they served it was really bad. It was expensive and not worth it. We ordered a cheese plate and wine and also we ordered pizza. We definitely not recommend the room service and the food.

The staff was wonderful and always helpful. The location is superb!

The staff was wonderful and always helpful. The location is superb!

Staff was wonderful and the room was excellent

Staff was wonderful and the room was excellent

Spacious, friendly staff, amazing location! A little pricy - however, it is NYC price. I would still choose this hotel again when we return.

The staff were ultra professional, kind, accommodating, and simply enabled a wonderful celebration of my wife's 50th Birthday milestone! A very special "Thank you!" to Jason for securing a beautiful floral arrangement, chocolates and so much more... a true gem indeed!

The staff were ultra professional, kind, accommodating, and simply enabled a wonderful celebration of my wife's 50th Birthday milestone! A very special "Thank you!" to Jason for securing a beautiful floral arrangement, chocolates and so much more... a true gem indeed!

Toilet shower was weak and badly positioned and only give cold water (tough during winter). Extention of stay, specifically for prepaid bookings, is not smooth.

The guy who checked me in. I have forgotten his name. He was not knowledgeable about the rooms and as a result made it time consuming and difficult. Went to a different check in staff later and she was amazing. So knowledgeable and quick

Clean carpet

Attentive staff responsive to requests

Attentive staff responsive to requests

Service

Wonderful views !

Wonderful views !

Everything was amazing

Everything was amazing

Helpful and friendly staff. Room was spacious and comfortable. Great location.

Helpful and friendly staff. Room was spacious and comfortable. Great location.

Best decision we made in NYC! We will definitely stay here again. The rooms were well appointed and so aesthetic. The suite was fantastic and spacious. The staff went beyond for myself and my kids. We felt so comfortable here. You could not ask for a better location walking distance to everything! We love this property.

Staff

Staff

Staff was pleasant,broom very clean and beautiful, lovely supplies, comfortable bed, lots of towels - overall, just really nice!!

Staff was pleasant,broom very clean and beautiful, lovely supplies, comfortable bed, lots of towels - overall, just really nice!!

Kind staff and nice rooms

Kind staff and nice rooms

Good

Good

Poor housekeeping and cleaning experiences throughout the stay. Staff don’t talk/treat each other with respect which is then taken out on the visiting public

Poor housekeeping and cleaning experiences throughout the stay. Staff don’t talk/treat each other with respect which is then taken out on the visiting public

Paid extra for a park view which was totally obscured by a huge building in front of us (had a great view of someone’s bedroom though). Checked in to our suite at midnight to go upstairs and find our previous call with the hotel asking for a rollaway bed or sofa bed was not a “confirmation” so our teenager slept on the couch with what the kind housekeeper said was the last blanket/sheet in the hotel. Requested a burger via room service to be called back in 5 minutes to be told they were out of burgers. At checkout we sawwere charged $50 each for two drinks from the mini bar we did not have (perhaps we moved them) - glad I checked the bill. Paid over $800 a night. Not going there again.

Paid extra for a park view which was totally obscured by a huge building in front of us (had a great view of someone’s bedroom though). Checked in to our suite at midnight to go upstairs and find our previous call with the hotel asking for a rollaway bed or sofa bed was not a “confirmation” so our teenager slept on the couch with what the kind housekeeper said was the last blanket/sheet in the hotel. Requested a burger via room service to be called back in 5 minutes to be told they were out of burgers. At checkout we sawwere charged $50 each for two drinks from the mini bar we did not have (perhaps we moved them) - glad I checked the bill. Paid over $800 a night. Not going there again.

Room, staff, mini bar, views, location. Everything about this place was luxury I love it. Will return.

Room, staff, mini bar, views, location. Everything about this place was luxury I love it. Will return.

The suites are great for relaxing after a day of walking around NYC.

The suites are great for relaxing after a day of walking around NYC.

Location, cleanliness, staff. Spacious rooms. All that I was looking for in NY! Highly recommended!!

Location, cleanliness, staff. Spacious rooms. All that I was looking for in NY! Highly recommended!!

Centrally located to all attractions I wanted to see!

Paid for a family's suite with two queen beds and a sofa bed. What we got given was 2 separate rooms with one bed in each room at opposite ends of the hotel. My family had to be separated on our holiday with me and my two sons aged 15 and 6 in one bed. My wife the opposite end of the hotel in a bed with our two daughters aged 16 and 10. Needles to say none of us got much sleep and we kept getting promised that we would get our room we paid for. Two nights of our holiday we spent like this till we got our room but by this point everyone was shattered and it ruined our holiday that we spent a lot of money on. Aside from the room issue the staff were rude and I witnessed two bellman trying to intimidate a guest into giving them a bigger tip. This is the worst run hotel I have ever stayed In.

Paid for a family's suite with two queen beds and a sofa bed. What we got given was 2 separate rooms with one bed in each room at opposite ends of the hotel. My family had to be separated on our holiday with me and my two sons aged 15 and 6 in one bed. My wife the opposite end of the hotel in a bed with our two daughters aged 16 and 10. Needles to say none of us got much sleep and we kept getting promised that we would get our room we paid for. Two nights of our holiday we spent like this till we got our room but by this point everyone was shattered and it ruined our holiday that we spent a lot of money on. Aside from the room issue the staff were rude and I witnessed two bellman trying to intimidate a guest into giving them a bigger tip. This is the worst run hotel I have ever stayed In.

Room had panties in the sofa bed. Otherwise service was good and staff pleasant service was great! Location was convenient to all locations we visited. I was satisfied and would visit again!

Room had panties in the sofa bed. Otherwise service was good and staff pleasant service was great! Location was convenient to all locations we visited. I was satisfied and would visit again!

Great location, friendly staff and room layout is very cozy.

Great location, friendly staff and room layout is very cozy.

Hotel lobby over run with people, very slow check in, lobby bellmen disorganized, restaurant food selection was limited, in room dinning ran out of ginger ale. Hotel staff used same elevators as guest with in room dinning, really slowing down elevator traffic.

Hotel lobby over run with people, very slow check in, lobby bellmen disorganized, restaurant food selection was limited, in room dinning ran out of ginger ale. Hotel staff used same elevators as guest with in room dinning, really slowing down elevator traffic.

yes

yes

Very clean room, room service along with customer service was excellent.

Very clean room, room service along with customer service was excellent.

Expedia and Luxury Collection!!!

Expedia and Luxury Collection!!!

Awesome location

Awesome location

Or very friendly I heard other people complaining in the elevator about heating in one of the rooms And another person saying about drains were slow It is just a some what good location

Or very friendly I heard other people complaining in the elevator about heating in one of the rooms And another person saying about drains were slow It is just a some what good location

Hotel does not answer the phone in advance.

Everything was wonderful!

Everything was wonderful!

Clean room, courteous staff.

Clean room, courteous staff.

Doorman/valet personnel were nasty

Doorman/valet personnel were nasty

Very nice

Very nice

Easy check in. Brought a fridge immediately. Room was spacious and as advertised. There was an issue with getting the car from valet. But the manager was very attentive and brought us over and handled the situation immediately.

Easy check in. Brought a fridge immediately. Room was spacious and as advertised. There was an issue with getting the car from valet. But the manager was very attentive and brought us over and handled the situation immediately.

Room is ok, cleaning could be better. There is only one restaurant, it is ok for short stays but if you stay more than 4 days you are getting bored with same breakfast. It is not open buffet. Not worth of price/quality

Room is ok, cleaning could be better. There is only one restaurant, it is ok for short stays but if you stay more than 4 days you are getting bored with same breakfast. It is not open buffet. Not worth of price/quality

yes

yes

Spacious room, very comfortable for mom, dad and 3 kids. 2 queen beds and oldest slept comfortably on the couch. Large bathroom, large enough for 3 ladies/preteens to all get ready at once. Beds were comfy. Slightly noisy outside. Sirens and horns could be heard easily by 6am. Not the most soundproof hotel I’ve ever stayed in NYC but I would definitely stay again. Great location!

No fridge in room for breastmilk. Front desk was helpful in locating a fridge/freezer in kitchen but bell men often seemed peeved to have to walk far to kitchen to bring cooler. Depending on the shift, they’re either happy to assist or rolling eyes.

Room was great.

Our checkin process was very smooth, the rooms were huge (for NY standards), very clean, AMAZING water pressure for the showers, and very nice staff. Will 1000% stay here again.

Clean room. Great location. My daughter loved the hot cider at the coffee bar on the weekends.

Room was weathered, staff wasn’t particularly responsive, a

Excellent hotel! Staff if extremely helpful! Very clean!

Staff were super helpful and kind!

Awesome hotel. Rooms were spacious. Great Byredo products. My mom is wheel chair bound and on oxygen and the staff was incredible.

The hotel is way too expensive, the photos of the room online are same as what the room looks like, reception staff appear not knowing what they are doing, not welcoming, and unprofessional, the only nice staff member is one of the doormen, he was exceptional and very kind, he would be the only good experience we had staying at the hotel for more than a week. Check carefully, there are better hotels out there, we won't go back for sure.

The staff was excellent and attentive

I wouldn’t consider this a 5 star hotel. It’s definitely 4 star at best.

Great room and location.

La habitación requiere mantenimiento, mobiliario requiere reemplazo.

All staff members went above and beyond. The room was beautiful as was the turn down service. Surprised by a bottle of prosecco and charcuterie on our 1st night. 47th floor with park view was wonderful!

The staff at the reception and in the restaurant was not professional and accurate.

Room was clean staff was very attentive.

We couldnt sleep, there is a trailer and truck park garage and they come and go at every hour at night.. the rooms arent soundproof so we couldt sleep in 4 days. Its supposed ti be a Luxury experience.. it was a nightmare trully... we felt scammed

Best

Terribly stained carpet. Terrible lighting. The large circular light around very large mirror in the bathroom malfunctioned and went out half way through our stay. It would have required disassembling entire light just to fix. Thus, had to dress in poor lighting. Then charged me destination fee/state tax 281.19! Unbelievable!! Your stated price to me was false. Needless to say, I will never stay at this hotel again. I will likely not use hotels.com again as a result of you providing me false payment information.

Very clean

Gustó como esperaba

Beautiful and very clean Nothing

Overall a comfortable stay and large rooms. No wow factor, very casual place. The staff was unaware that the hotel was an Expedia VIP property and no upgrades or perks were offered. There were a few clothes moths in the bedroom. Convenient location, but there are plenty of other 5 star options nearby.

They left our food tray outside our door for 24 hours despite multiple calls to guest relations and in room dining and multiple assurances that it would be removed. It was finally removed the next morning by the person who delivered the next morning breakfast. Apart from that, it was a pretty good stay.

concierge, restaurant and bar and brand new fitness facility. This will be my new go -to hotel in NY. loved it!!

Hallway and room smells like mold

1. Cynthia at the front desk who was delightful. 2. Spacious rooms and baths with amazing showers. 3. The food, decor, and service at Dabble was top notch. 4. Location is convenient to much of the best of NYC. 5. The head valet who was genuinely helpful and friendly. Thanks again for the lovely stay, Chris Mays

‘

Door man met me immediately when I exited the taxi. He opened my door and said welcome. (he wore a hat). I felt welcomed after my long train ride. I was checked in immediately and went upstairs. I was so tired I ordered room service for dinner. Food arrived within 20 minutes. I was surprised it was so fast. Maid knocked on my door to turn down the bed. I felt like aa queen. Everyone was very nice. Went out of their way for everything.

Very clean and very comfortable hotel. The very large and comfortable bathroom. Excellent quality beds and very central and well connected location. Available staff.

Great location - rooms good, if a little pricey - the only disappointment was the bar/food eating area - very slow service, ok quality, waiters did seem to have issues understanding drink /food orders... Front desk was delight - very professional and efficient...had the service and food area been better, i would have given it 5 stars..

If you like large hotel rooms in NYC, you'll love this hotel. The rooms would be large by any standard in regular unpopulated cities so it was a surprise to get this much room in manhattan. Best part is the separation in the rooms - nice living space separate from the bedroom and closet to drop your bags and shoes, etc.

Enjoyed our stay.

Front desk hooked us up with an upgrade. We requested to have all snacks and drinks removed from our son's room and they didn't do it. He got into the snacks and we were charged $160 super annoying, we knew he would get into the snacks and would have appreciated them doing us a solid by removing the $20 gummy bears

Great choice a little pricey

Was a good hotel not 5 stars.

1 BR suite very nice great bed nice siting area staff fabulous

My husband ordered Champagne in advance that did not arrive and even though I have VIP access, parking is supposed to be included but my CC was charged. I have made 2 calls to have this reversed and it's still not rectified.

The gym was not functional and was under renovations. Other than these issue at the start, the rest of the stay was great. There were several great dining and shopping options since the hotel was situated in the midtown with just blocks away from Central Park, Times Square, 5th Avenue, and Rockefeller Center. The location was great.

Very friendly staff, clean, spacious and stylish suite, great hotel amenities, great location

Great location!

Nice hotel right in the middle of Manhattan.

Clean and great staff service, great location

Lovely property in the heart of midtown - easy access to entertainment, food, Central Park and more !

This was really nice. Also location was really nice with safe walk and short distance walk to many touristic places in New York However, room advertised as central park view room, but it was very partial view of park......

As usual, this property was perfect

The rooms are perfect for families. The pull out sofa was actually not terrible. The room service was amazing. The only down side is that our room smelled like it was moist and mildewed. Thank goodness the window opened otherwise I would’ve requested a different room. Not all the rooms smell that way because we had a park view room at first that smelled fine, but it wasn’t the room we booked so we had to go to a different room that smelled weird.

This hotel is awesome exempt for the carpeting in the room. It Is very dated .

I was locked out of my room for about an hour after a day out in the NYC hot sun. My key card wouldn’t work and I had to wait over an hour while a handyman came to first diagnose the issue and then practically change the locks on the door as my kids sat on the floor of the hallway tired and hungry. No apologies at all from hotel management. Horrible service.

Property was very clean, staff was very attentive, rooms were spacious

Stayed in a one bedroom suite. Was very spacious and clean. Had a sofa bed. Great shower pressure and bathroom amenities. Will definitely stay here again.

Great place 👍

Very close to shopping and dining options

Fabulous luxury hotel—stunning room, well-designed. Will stay again. However, elevators were not working resulting in LONG waits to get up and down from 29th floor. A savvy fellow guest led us to service elevator after waiting 20 minutes. Front desk was not nice (rude) but waiters and bellmen were helpful good people.

Great location, spacious suite for families, super coffee, and even sparkling wine at happy hour! The only complaints are the comfort of the pullout bed and the lack off exhaust fan in the bathroom.

The only issue was check-in. The line was long and we had to wait in the crowded lobby for a while (not the best after traveling all day). We had booked and prepaid for 3 nights- but missed our flight and didn't arrive until day 2. I had messaged the hotel two times stating we were still coming, but our reservation had been cancelled by the hotel (again, we had already paid for the room). Management did make up for it; we got the room we booked, and they sent up a bottle of champagne and a piece of cake with an apology letter. I loved the room so much that I'm willing to overlook the check-in issues.

It was the first time my husband visited New York, and I wanted to make sure he really got to experience the city. We leaned on Jason often for outstanding dinner reservations, and booking our show. It was like we had someone to check in with each day to make sure we were doing it right and he set us up for the best possible success. We spent a considerable amount of time enjoying the amenities, not just the room. The staff continually went out of their way to find ways to engage with us and add value. It made us feel very special!

Convenient to Central Park and the theatre district. Free Valet parking was an absolute win!

Absolutely great!! Will def be back!

It was a very nice clean and spacious room,

Very good hotel !

Very spacious and beautiful!

The suite is too small, sitting area, bedroom and bathroom, however my daughters bedroom was better than my suite size wise and more comfortable. Didn’t like it at all.

Thank you for upgrading me when my room was not available.

It was simple and delightful.

Due to a late cancellation, I was offered a one day penalty which I was fine with. Due to connection issues with the Hotels app, Hotels did not honor the refund claiming the hotel management wouldn't allow for the partial refund. I send an email with all communication where the hotel agreed to a partial refund to Hotel.com and the Luxury Collection Hotel that went unanswered. Long time customer of Hotels and the Marriot brand. Horrible display of customer service.

The Luxury Collection Hotel is really a perfectly situated hotel for a visit to NYC. Very conveniently located close to the metro if riding in from LGA. We enjoyed the spacious rooms and nice furnishings. Would stay there again!

Everything was excellent from check in to check out. The staff were so warm and inviting, always ready to help. The room was spacious and clean. The location was perfect and walkable. 5 minutes to shops, food, and Central Park. This will be my go to property when visiting the city.

Excellent location and the best service

Security, location.

Excellent hotel. Modern and well-furnished. The hotel is conveniently located in the heart of the city. Great bar and restaurant.

Pleasantly surprised after reading decidedly mixed reviews regarding service. I was warmly greeted, front desk staff was knowledgeable and efficient and eager to help. All staff was attentive and made an effort to provide good service. My junior suite was clean, well appointed and well stocked. Housekeeping was excellent. Never lacked for anything as towels, coffee, water etc were all restocked throughout the day. Dabble bar tenders make great cocktails. The only negatives were bed sheets were unexpectedly rough while pillow cases were nice and soft. The restaurant has an awkward closure between breakfast and lunch service which was inconvenient and a little annoying to observe diners lingering over coffee and breakfast as you're turned away.

Also very welcoming and pleasant

Excellent hotel. We shall return.

Front desk staff was not very helpful.

Very disappointed with the service at this property

Na

We’ve stayed here many times and like the hotel and the rooms, which are nicely decorated and comfortable. The location is great. One thing I didn’t like was my partially finished bottle of water at my bedside was thrown out. I had added my indigestion med to the water for later use, but it apparently was tossed out. I would think they should only throw out things that are placed in the trash. Otherwise, our stay was enjoyable.

Great location. Could have been a little cleaner. Found someones contact lens on the bathroom floor. Shower leaking on bathroom floor wanted expected either, had to use towels to soak it up.

great deal and very good value. Insanely bad name

Excellent hotel!

Amazing stay

Great location to stay close to everything. Walked to all the plays and dining.

Tons of room for a NYC hotel!! Very modern and clean. Me and my three kids enjoyed the stay and highly recommend this establishment to anyone

Spent 4 days for Spring Break with my teens and found this hotel suite to be quite comfortable. Close to attractions but also to subway lines so getting around was easy. Felt safe and enjoyed the little touches offered like coffee in the lobby, champagne on the weekend and wine tasting before dinner in the hotel restaurant. Would definitely stay here again even though I prefer staying Downtown.

destination fee. This was not expressed to us up front and having to pay this negates Expedia advertising the property at a reduced rate. Simply put, it’s false advertising.

We made our reservation 2 months in advance. Upon arrival to check in our room was not available and we had to fit our entire family (4 persons) into a room with only 1 bed. Unacceptable!

Great place to stay for NYC shows!

Excellent hotel for families visiting NYC ! Very good facilities ! Spacious and modern rooms .

Had to wait almost 4 hours for our room even after arriving 2 hours after stated check in time. The room had a sofa bed we were utilizing and there were no cherts, blankets or pillows. We called twice and were told they would deliver them and they never did, we were so tired one person just slept in there clothes. Next day we asked again and they never even serviced the room and still no sheets or blankets. We were glad to check out and move on to our next stop.

I am not sure about the bad reviews because I had a very pleasant time and experience. I would definitely book again.

This was my first time staying here.The room and decor was very nice and spacious. My room had a sitting area with city view. Friendly and attentive staff.

Ckean

Amazing, room size , cleanliness, location I don’t have enough words to share my pleasure! This is our new hotel every time we come tot the city!

Great experience! This is now my NYC go to.

I hope this letter finds you well. I am writing to express my disappointment with my recent stay at your hotel from 4/5/2025 to 4/9/2025. We stayed at 3408 and 3802 & 04. While I had high expectations based on your reputation, several issues during my stay have compelled me to bring them to your attention. Firstly, I checked in about 4pm upon arriving from the airport. The front desk wasn’t helpful and was very rude. We were welcomed by the front desk. I did not take down his name. We have booked two rooms with 2 queens in each room. He allocated us with one and was very impatient with our requests. We told him that we had booked two rooms, and he only wanted to give us a room. Then, after waiting for 30 min, a another or supervisor came and took over the situation and eventually upgraded us to a suite with one king and another room with a queen bed. For a 5-star hotel, I expect excellent customer service from all customers. Secondly, the Wi-Fi was down when we tried to log in. I called the service line and was told WIFI is not working. Then, the toilet got choked up even before we used it, and the shower door was leaking lots of water when we took a shower. We got to call the customer service to unclog the toilet and mentioned the leaking problem, but it wasn’t taken care of. It was for room 3804. For room 3408, the water was leaking badly, and the tap was dipping water in an OFF position. This was quite unexpected and affected my comfort significantly. Eva

Always a pleasure staying and the staff is very friendly. The lady who was host at the restaurant was very helpful and kind.

We would come back again

We had a great stay! Convenient location.

Staff was very friendly. The room was clean and amenities were great!

The hotel was very clean. The staff was professional and friendly. It was so convenient to walk to Times Square, Central Park and to the local dining areas. I will be back again.

Happy with my stay. It was clean and had a spacious room but it was a tad on the pricey side.

Very spacious room. Elegant decor. Wonderful marble bathroom. Heat doesn’t go above 75 and it was chilly. Comforter too thin. Breakfast service and food very average.

staff need to cheer up .... its an expensive hotel

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Perfect location for a brief weekend family trip.

Hotel was clean and quiet. Room and bathroom was very large - beds were comfortable. Location was great. Would definitely stay again!

First, at checkout, I noticed three unexpected mini bar charges—even though I hadn’t consumed the items. I had briefly removed a couple to check their nutrition labels and returned them untouched, yet I was still charged. This made me wonder if they use a sensor system that registers when items are moved. If so, what happens if a child takes everything out just to look? Are the parents still charged, even if nothing was consumed? I emailed the hotel for clarification but never received a response. Considering each box of M&M’s was $18, being charged over $40 for two untouched items was ridiculous. The checkout process was also slow. We valeted our car, but the front desk made a mistake entering our valet ticket and never called for the car. After waiting nearly 30 minutes, we followed up—they apologized and refunded one night of parking, which I appreciated. Another issue: we were charged a $35 per night destination fee, which we were told at check-in could be used toward food at their restaurant. We dined at Dabble, but the credit was never applied to our bill. New York is already expensive, and hidden fees combined with a lack of transparency made the experience feel dishonest. I left feeling disappointed—and a bit cheated.

We had a nice 3 day stay but our room was tiny, better suited for one person. There is almost no storage. All drawers are occupied with coffee and minibar equipment and even the safe. The closet is tiny. Our housekeeper told us that almost all the other rooms are suites! We did have a good view.

Fantastic accommodations!

Really enjoyed my day. Not only was the room wonderful but the staff was so personable … that was consistent for my

Loved my stay. Would definitely stay again!!!

This property was busy but the employees were excellent! They handled the lines efficiently and politely! The room was beautiful!

Great location

Great hotel, very accommodating when we had to adjust and extend our stay due to illness!

5pm no room I cannot check in

AMAZING stay, absolutely beautiful hotel and perfect for the business and leisure traveler alike. I will be back!!

clean

Great property nestled in midtown

The hotel and staff were amazing. Huge room and the hotel staff went out of their way to make it a great stay. Thank you!

The location couldn’t be beat and we will definitely stay here again!

Clean and comfortable.

The room was spacious, clean, and very well kept. The staff was courteous and attentive. Great midtown hotel!

Good location, friendly staff

For a luxury hotel, staff especially guest services who’s answering phone calls should be trained to be more customer friendly. I reserved a room with four guests, but only 2 pairs of slippers were in the room. Took a long time for the ordered food to arrive. Other than that, room is clean and location is easily accessible.