The Jewel Hotel, New York

Location was great. Modern, clean comfortable room.

Some years ago we had the fortune to stay here and we had a great and pleasant time. My family and I were excited to go back and a spend a weekend this time. However, our air tickets were cancelled the some day to inclement weather in the midwest. We had several thunderstorms, tornado warnings and flash flooding warnings. The airlines cancelled all flights from several cities from the midwest. Expedia did an exceptional job advocating about our case to the hotel. Unfortunately, the hotel decided to not provide any type of refund or at least some type of accommodation/credit. I understand that the reservation was very clear about not being refundable, but I expected some type of understanding or empathy. We even had cancelled a prior reservation as we needed to add another family member in the room. I did not complain at all about this. The hotel was able to get from us 2 separate full reservations that we never used. It is very disappointing the decision the hotel made. Sometimes there are more important things than just money. Well, you can imagine that I will neither stay nor recommend this hotel. There are many other options in NYC. I hope this will make management reflect for future clients and have some empathy. Remember, traveling experience is all about service and not just the location.

Really great little hotel in a fantastic location overlooking Rockerfeller centre. Free laundry, big terrace space and unusual for a US hotel you cam switch the heating on as well as the aircon! Will be staying there again

Exceptional

Great location Why are the staff forced to stand at the reception

Exceptional

Amazing location literally across the street from Rockefeller Center and Radio City on 51st between 5th and 6th Ave.; loved being able to walk across for a quick bite or a cup of coffee. No more than a 5 to10-minute walk to Central Park, Times Square, theatre district, subway, shopping, and more. Radio City was hosting the Tony Awards while we were there, so there was some setup/teardown noise on the street overnight, but that's the way it goes when you're in such a central location; it was all pretty exciting to watch the area transform so quickly! Loved the second floor coffee/tea station and the free refillable water bottle stations on each floor. Staff was so helpful, booked a cab for us for an early morning flight, and they were ready and waiting when we came downstairs. Room was clean and beds were comfortable; just right for our little group. Would definitely go back!

Disappointing

Liked the water on every floor

Wonderful stay in the heart...

The 2nd floor lounge was not comfortable. I think the AC was broken, but there were just 4 fans blowing hot air in all directions. It'd be nice if there was a guest book that recommended places to go to, and even go to nearby restaurants that give a discount.

Not even a hotel lobby

The location is great No breakfast option

Exceptional

One of my favorite places to stay. Clean, quiet and convenient.

Very helpful staff!! On way home Sun 6/7, we stored our luggage at the hotel while we went to a show. The Tony Awards were being held this date at Radio City Music Hall, directly across the street from the hotel. Getting back to the hotel location was challenging due to street shutdowns but once we got there, Jessie went out of his way to assist us. He called a cab to get us to the airport and the driver reached us directly, waited for us at 5th Ave and got us to the airport in time to make our flight. Great location and great staff!! Totally worth the stay!

Location is great! Check-in was quick and easy, and the staff are warm and cheerful (a lovely change of scene as I'd spent the previous week at the Millennium Hilton, and they could learn a thing or five about hospitality and customer service). The free washer and dryer was a lifesaver! Room was comfy and clean. If you're wondering if it's possible to drag a mid-sized suitcase on foot to the LIRR street-level entrance on 48th St (and onwards to JFK airport), the answer is yes. I really could've used a pair of room slippers (but maybe this is not a NYC or US thing) as the floor is carpeted and didn't want to track my dirty/wet shoes in the room.

location, cleanliness, staff

Exceptional

Location was fantastic, we had an amazing stay , very comfortable none

Staff was wonderful. Property location was great. I would be happy to stay again!

Excellent hotel with great staff. Would highly recommend.

Location and convenience. Very efficient and a real bonus was the mini kitchen with refrigerator, cooktop, microwave and sink. Not usual or expected in mid town Manhattan. Rooms a little small

Location was absolutely amazing Wasn’t a single thing negative

Superb

Brilliant location , very clean and tidy rooms! There isn’t a bar or any snacks in the building

Location

Superb

Great location.

Very good

We arrived early and were greeted by extremely friendly staff. We stored our bags and when we returned, they gave us a fantastic view in our hotel room. The beds were super comfortable and the room was clean. I will definitely stay again in the future.

Limpo Pequena

Exceptional

Always happy to stay here. Great experience.

Great location, very central. 1 min walk to 5th Avenue and opposite Rockefeller Center. Perfect room set up for us (2 adults and 1 teen) having booked a deluxe 2 bedroom/2 bathroom suite.

WE ASKED FOR A QUIET ROOM AND WE GOT IT. THANK YOU. THE BED AND PILLOWS WERE FABULOUSLY COMFORTABLE. LOVELY BATHROOM. STAFF WERE HELPFUL AND FRIENDLY. EASY CHECK IN. THANK YOU FOR HOLDING OUR LUGGAGE FOR EARLY ARRIVAL AND AFTER CHECKOUT. GREAT LOCATION. $25 FACILITY FEE - ? FOR WHAT?

Very good

WE ASKED FOR A QUIET ROOM AND WE GOT IT. THANK YOU. THE BED AND PILLOWS WERE FABULOUSLY COMFORTABLE. LOVELY BATHROOM. STAFF WERE HELPFUL AND FRIENDLY. EASY CHECK IN. THANK YOU FOR HOLDING OUR LUGGAGE FOR EARLY ARRIVAL AND AFTER CHECKOUT. GREAT LOCATION. $25 FACILITY FEE - ? FOR WHAT?

The location of the hote is perfect, you are literally in the center of everything, walkable distance to many main attractions + local transportation The 2nd floor coffee machine (quality coffee) The in room coffee capsules + unlimited water + available iron and iron table + microwave

Everything Our stay was too short!!

Clean, quiet room in a great location. Nice sitting room with coffee and tea machine.

Our stay was too short!!

Clean, quiet room in a great location. Nice sitting room with coffee and tea machine.

There is no hotel more central. Added staff to handle luggage and have good coffee and second floor lounge

Staff were super friendly and very knowledgeable of area. Room request was honoured and rooms clean and ok size for New York.

I have stayed at the Jewel for a number of years now because its central location, small size, friendly staff, well designed efficient rooms and restaurant in the basement.

Exceptional

Very good

Good

Staff was amazing, made changes easily and with a very friendly vibe. We needed a room on short notice for our son. Done, with room next door. Then, he needed an additional night’s stay. Done. Also, the free washer dryer stands out, and the “living room” on the second floor is a great time out.

Great location and comfortable rooms. Staff could not be any more helpful, really pleased we’ve found this hotel for an unforgettable stay! Nothing!!

Rooms are very quiet and thoughtfully designed to get the best use out of the space. We stayed on two occasions, each time in a room facing the street, and we experienced minimal street noise. Very quiet overall. The free laundry is awesome. Staff were happy to work around our odd schedules (napping baby) to service the room and always did an excellent job. Some furniture was a bit worn as were the rugs in a few places (oddly incongruent with the rest of the room which seemed very up to date, especially the nice bathrooms).

Simply perfect! The staff is professional, incredibly kind, and always helpful. The room was excellent. We stayed on the top floor, and our room faced the inner courtyard, making it exceptionally quiet — which was very important to us. Complimentary water and coffee are provided in the rooms. The hotel’s location is fantastic, right next to Rockefeller Center. Times Square and Central Park are only about a 15-minute walk away. This was the first trip to New York of our lives, and the hotel made all the many wonderful experiences even more memorable. Thank you for everything — we truly hope we can return one day. We truly cannot think of a single negative thing to mention about our stay. Everything exceeded our expectations.

Superb

So-so hotel. Rooms are very small. It was clean.

Great location, staff was great!

Location

Proximity to a lot of the stuff we were doing. Staff was great. Rooms need a mini fridge. Need to have ice machines and vending machines as well somewhere in the hall.

Room was small

There aren’t amenities (restaurants, bars) at this hotel but we wanted good size room, quality linens, and great location. For us this boutique hotel was perfect. Everything we wanted right outside. Very walkable to Rockefeller across the street, 5th Avenue shopping around the corner, central park and the Plaza hotel very near. The staff was able to arrange transportation, check in/out, luggage storage. I do not hesitate recommending.

Exceptional

Superb

This is indeed a JEWEL Close to everything.. fabulous staff, lovely lounge to relax or work in. My husbands wheelchair broke in Time Square and the staff could not have been more helpful. really good restaurants nearby and walk to Broadway. We did not use cars.. I walked and Ted wheeled that’s how central it is. It was fine even over memorial weekend and at night.

Excellent hotel & staff. Free water, Self making tea & coffee machine area , Free Laundry, Free Gym and brilliant location to wander around manhattan. Nothing.. It was really awesome.

Superb

We came to the city for my son’s 12th birthday. The staff is fantastic and very friendly. The location can’t be beat. The hotel is 2 blocks from the MOMA, Nintendo store is very close, Lego store is a 1/2 block away, Saks is a block away, walking distance to Central Park, across the street from Rockefeller Center, and the subway at Rockefeller will get you anywhere you need to go. Our rooms were very quiet, clean, and the beds were comfortable. The hotel is dog friendly and our Boston Terrier had a great time. They have water stations on every floor and provide water bottles! Amazing!! The 2nd floor lounge has a fab coffee maker where you can make yourself free espresso, lattes, cappuccinos, and americanos. It’s awesome! Room furniture and carpet were a little dated but it seriously wasn’t an issue. Fire alarm went off at 8am. Ugh. But it was a non-issue.

Pleasant

I have stayed at the Jewel previously. I think it is getting pretty tired. The “easy” chair in my room looked very worn.

None, everything was fine

Perfect location

Such a great location, the corner balcony was amazing and rare to find. Staff nice. On the smaller side, but expected in NYC

I thought the room was functional even though it looked nothing like the photos. Older rooms but can’t beat the price based on location. Staff was awesome!

Brilliant central location near st Patrick’s Staff very friendly. Laundry room Coffee lounge for self serve

Very good

Excellent location by the Rockefeller Center and 5th Avenue. Amenities were great: free laundry, water refill stations on every floor. Very friendly staff. Extra security in lobby at night.

The staff was very friendly. And very helpful.

Superb

Superb

Everything N/A

Exceptional

Making the most of NY...

Location Windowless room

Location, soft linens, comfortable beds and helpful staff. The hotel accommodated a late checkout request which was helpful. Rooms are small and do not have refrigerators.

The room and the comfort of the bed Lobby is very small

Superb

Location - great, staff - great, room - great bed - hurt our backs, fitness room - unreasonably hot and unusable, need to put tissues in the bathroom

The location was perfect! We loved it all.

Great location and easy to walk anywhere. Easy to check in and out as well as store your bags. Didn´t try breakfast or the gym so can´t comment. Rooms a bit dated but still totally acceptable

Location and friendly staff No breakfast included

Great location. Close to everything.

The perfect little room for our NYC adventure! Room was clean and well furnished. The bathroom was large for NYC and the shower always had HOT water! Staff was friendly. Check in and out was so easy. And you can't beat the location. About a 5 min walk to the nearest station but you get to experience Radio City Music Hall and 30 Rock up close! HIGHLY recommend and will be staying here again!

The coffee machine on the 2nd floor was awesome!

Great location,clean, quiet. Helpful staff AC in room was a bit temperamental

Great staff. Amazing location. Our go to hotel in NYC. Highly recommended.

Exceptional staff!!! Customer service was a very strong point of the hotel.

Great location, clean, comfortable, and very good value

Really great location, near Central Park, MOMA, theater district. The unique layout of our particular room allowed us each to have our own bedroom and bathroom, so great for 2 friends traveling together who want a little privacy versus a standard room. The room was very clean and comfortable. Loved the coffee in the lounge area - great espresso and lattes! It was completely quiet as well - no street noise. Nothing.

Really great location, near Central Park, MOMA, theater district. The unique layout of our particular room allowed us each to have our own bedroom and bathroom, so great for 2 friends traveling together who want a little privacy versus a standard room. The room was very clean and comfortable. Loved the coffee in the lounge area - great espresso and lattes! It was completely quiet as well - no street noise. Nothing.

Great location, clean, comfortable, and very good value

Not fancy, but all good and excellent location within walking distance of MOMA, Central Park, subway, and Broadway plays. Nice sitting room on 2nd floor where our group of 6 ate pizza and played games one night. Empty water bottles available in some halls to fill with filtered water. Would definitely stay here on a future visit.

A room with a view, for $1,200. No mini fridge nor microwaves in the rooms. You're going to spend PLENTY of money eating out in New York, and all of your food will go bad overnight with no refrigeration. At this price, that should just be included. Balconies no smoking. Beautiful location tho if you are visiting NYC!!! A jewel indeed, with areas to improve!

Excellent location, cute lounge with free coffee, fitness room and friendly staff.

Excellent location, cute lounge with free coffee, fitness room and friendly staff.

Great experience staying at Jewel and I’m definitely coming back!

Exceptional

Amazing location couldn’t have asked for a better place. Beautiful view of the cathedral and ice rink. Will stay here again when I am back in the city.

Great hotel in great location. Only thing missing in my room was minibar.

Superb

Great location.

Great location.

Superb

Very convenient location and comfortable rooms

Easy check in and were delighted to receive an upgrade. Enjoyed the free coffee/tea on 2nd floor. Also liked the soaps and lotions in bathroom. Loved that there were lots of highly rated breakfast cafes nearby, Eataly, L'Amie Pierre, etc. Nothing, everything was great.

Very good

Superb

Passable

Easy check in and were delighted to receive an upgrade. Enjoyed the free coffee/tea on 2nd floor. Also liked the soaps and lotions in bathroom. Loved that there were lots of highly rated breakfast cafes nearby, Eataly, L'Amie Pierre, etc. Nothing, everything was great.

Excellent location, walkable to Rockefeller center,,amazing stores. Clean, friendly and helpful,staff. Have stayed here twice and would stay again

Very good

nice clean good help

The Jewel lives up to its name. Excellent location, comfortable room, helpful staff.

Great little hotel, tucked away in the heart of NYC

Superb

Location and staff

Unbeatable location, a stone's throw from 5th Avenue, St. Patrick's cathedral, and Rockefeller Center rooms are on the smaller side, but then again, so are many other hotel rooms in New York City, so I wouldn't necessarily list that as a negative. However, the room safe was super small - it has to at least fit a standard-sized laptop, which this one did not.

Comfy bed and pillows. Quick check in. Always consistently clean. Location - beds - pillows.

rooms are on the smaller side, but then again, so are many other hotel rooms in New York City, so I wouldn't necessarily list that as a negative. However, the room safe was super small - it has to at least fit a standard-sized laptop, which this one did not.

Location - beds - pillows.

Room average at best, in room lounge chair was filthy but room it self was clean. Nothing truly special but we did fall in love with location. We did so much just a quick walk away it made up for what the hotel lacked.

Room was clean but a bit tired and dated. Friendly and helpful staff. Great location.

I love this hotel super clean and great staff.

Clean room, well designed for the space. Right across the street from walkway to the Rockefeller skating rink area. Pricey for what it is. But more affordable than many others in Manhattan.

Exceptional

Clean room, well designed for the space. Right across the street from walkway to the Rockefeller skating rink area. Pricey for what it is. But more affordable than many others in Manhattan.

Good

Location is great and hotel is very quiet. Was definitely large for a NYC hotel. Room is a bit dated.

Room is a bit dated.

The location is fabulous in the Big Apple. The staff was outstanding and so helpful. Nothing!

The location is fabulous in the Big Apple. The staff was outstanding and so helpful. Nothing!

Location and cleanliness of the room/housekeeping. Excellent amenities (in room: Nespresso coffee, C.O. Bigelow products; water refill station on floor). Room smell and noise in the morning.

The designated parking garage was close by and easy to use. The staff was amazing and very helpful.

Nice location, great staff, room was big and well designed. I would certainly come back!

Very nice

My 5th stay at the Jewel and I'll be back. The rooms are not huge but this is NYC and they are clean and functional. Good bathroom space, helpful staff and above all, fantastic location just outside the hustle of times square but close to the subway.

Great quick stay. Very clean and friendly staff. We will back!

Exceptional

Good location, room was clean Room small, thought it had a view but overlooked the utilities and an office building. Room dark and tight.

Good location, room was clean Room small, thought it had a view but overlooked the utilities and an office building. Room dark and tight.

Great hotel and the staff was very welcoming

From the moment we entered the lobby, the staff was helpful, efficient, and friendly. Rooms were clean with a great view. The location is perfect. As many times as I’ve been to New York, I always want to stay at a different hotel. This time, I plan to return to the Jewel. It had everything!

The rooms and shower were a little small but they served us well for what we were doing. We spent most of our time in the city and came back to change and sleep. The hotel had free water stations with reusable bottles, a laundry room with complementary detergent, and a decent sized business center/lounge area.

Erik and Jason at the front desk were very good and polite. They attempted to solve my issue and asked what would satisfy me. I told them one night compensation for lost time. They had to email the manager because she wasn't taking calls. They understood my frustration and the stress it caused for me. They were very professional, but the incident was out of their hands. My safety, security and privacy were compromised at The Jewel Hotel. I placed the blue privacy tag on my room door the moment I arrived to my room after checking in. I never take the sign off the door because I do NOT allow anyone in my hotel room when I am traveling. This is a rule I always follow for security reasons. On day two upon entering my room, I noticed my privacy had been breached. A cup of brewed coffee was on the desk and my personal unopened bottle of water that I purchased next door at Walgreens had been opened. I immediately reported the incident to the front desk. The front desk said a lady called and reported a coffee maker was not working and gave my room number. No one bothered to check or verify the room calling for service. When the employee arrived at my room, he should have questioned the privacy/security tag on the door and verified he had the right room. He entered my room violating the privacy/security protocol. When I asked to speak to a manager, she would not take my call or return my call or talk to me. Supposedly she was on zoom all day, and on Monday when I attempted to reach her again, she was in meetings all day. I emailed guest services, and they forwarded my email to her, and she has not replied. She credited my account $30 without even speaking to me regarding a privacy security violation. It took me several hours to look through all my items because I had everything unpacked. I tried to find another hotel since I did not feel safe knowing a male can enter a locked room with a privacy tag on the door. It took several hours away from my vacation time away. I then asked for housekeeping to come up and change all linens because I wasn't sure what took place in my room. I waited in the room for housekeeping. I asked for one night's compensation for my loss of time, anxiety and discomfort regarding the situation. The manager still has not replied to the email. This is unacceptable!

The hotel was cute and convenient! Right down the block from Radio City. Hotel staff was excellent as well

Location is perfect! Walking to Central Park, museums, churches and NYC library. Hotel staff were perfect, always greeting us when we returned and inquiring whether we needed anything. The only issue I had was on the first night I spilled some coffee on my sheets and while it dried it was obvious on the flat sheet. The sheets were never changed so I slept on those sheets each night. Expected more. One other thing was construction being done next door and jackhammers started at 830 a.m. and ended at 5 pm. Not hotels fault but I would compensate my customers for the inconvenience.

Location was perfect for our purpose.

Location is central for walking to a lot of the big attractions including Central Park and Broadway shows. The coffee and water set up was great, filtered water available on all floors and a coffee machine for good coffee any time of day. A bit dusty in the room on the walls and areas not regularly cleaned like lampshades etc.

Love this hotel, this was my second stay here. Metros nearby, good coffee nearby, location is excellent for walking most places. I love the 2nd floor coffee and tea station, and made good use of the free water bottles/cold filtered water filling stations. They also have, by far, the most comfortable beds I've slept on in a hotel. Staff was very helpful, separated our beds so we could have two twins rather than one large bed, held our luggage for us, and answered all of our questions. The only thing I would change is the bathroom door - it has a glass panel - you can't see inside, but the light is visible to those trying to sleep.

Great room, great location, great staff!

Location, room size and quiet. Bed was super comfy. No real lobby area. Room decor/furniture a bit dated. Huge linen carts in the elevator area almost my entire stay.

Perfect location for my meeting.

24/7 small but equipped gym. Purified water coolers on each floor. The location is pretty nice. Staff is very helpful and pleasant. The mattress was a disaster. It's probably the most uncomfortable bed I have ever encountered in a hotel. It was completely worn out.

Location is perfect if you are doing the tourist thing. Staff was wonderful and they were very courteous holding luggage till I room was ready. Only complaint is I booked a “Deluxe Suite that is recently renovated with a city view”. Exactly what the room booking said and my room was directly over about 20 HVaC units looking at that and a wall. Not really a city view and recently updated is not the right word. It might have been updated at some point but it wasn’t recent unless we just got a dated room cause the outlet by the bed didn’t work, bathroom door was so hard to open I as a six foot man had to use some serious effort to move it, the tv would barely work cable only and casting didn’t work and it looked more like a ten year old renovations then anything. I’d stay here again but just be wary of what you might get in the actual room and probably try and find it on a deal.

Location amazing! Clean! Worth to stay. Extra beds are not comfortable. If you are family the 3rd bed is really thin.

Nice, clean hotel. The staff was very friendly. It has a great location. We were happy with our stay.

I love the area. Room was clean and staff was very nice and helpful

I would have been great if they had more seats in the lobby

This hotel is small, but it is in an excellent location! The staff is awesome, and it is very clean.

Love this well-situated, beautifully appointed boutique hotel. Rooms are thoughtfully organized with spaces for everything including a desk and workspace. The 24 hour coffee room is a delightful addition and I appreciated the fitness room. Location is fantastic. Such a great find for Manhattan!

Location, decor

My favorite place to stay in midtown

N/a

Friendly and clean room

Great Location

Always our go to

Great place in midtown Manhattan, clean, most of iconic flag ship stores nearby. Very friendly staff

Its location was exceptional. Finding a room withe 2 beds and two baths was a total win and it was reasonably priced. Front desk staff were friendly and helpful. We especially appreciated the water available on every floor. The room felt worn. Nothing was wrong with anything and everything was clean, it just didn’t feel fresh. This is probably extremely nit-picky, but a different color temperature on the light bulbs would help a lot.

Very conveniently located in upper Midtown, just blocks from almost everything of interest. Easy walking distance to several subway lines. Very clean, modern and quiet. Much less expensive than nearby chain hotels. I’m hard pressed to find a single negative.

The staff was amazing, super nice and very helpful. Location was great , walkable to many attractions and shop . Clean and comfortable.

☺️

Location was perfect for an NYC overnight trip and the staff were very thoughtful.

The amenities were great! Filtered water station on every floor, a laundry room that was complimentary, and the location was excellent. The staff was super friendly and responsive to every question we had. Easy check-in and check out process. Lots of stations on the tv, there was kitchenette in the rooms.

Great location close to everything central including the Penn Street Station . The room was super clean and well appointed. frre tea and cofee on the second floor and we were welcome to stay there after check out for a few hours. Nothing

Location Proximity to a lot

No fridge in the room.

Great value. Super clean with an amazing locaton

Even though I booked a more expensive Superior room, it was to small and uncomfortable. Among other things, on side of the bed was flush against a wall making it difficult to get in and out of bed.

Clean room, central location, nice view.

The room clean. The staff was amazing and so helpful

location, staffs,coffee machine none

Great staff, very quiet room, esp for NYC

We had a kitchen which was really convenient. Bring your own mugs though if you don't like paper cups. Room was clean, quiet and comfortable.

Really friendly helpful staff and a great coffee machine and water fill station. I was so pleased with everything, it made my first visit to New York a very positive one.

Perfect choice for NYC trip!

Clean , attentive staff

Amazing staff, great location!

Very enjoyable stay, The only issue that I had with the Hotel was that the room carpet was old and seemed a bit dirty from the foot traffic that it’s had over time, also the sofa that was in our room was old and needs to be replaced. Consider doing minimum upgrades to attract more visitors. On a positive note the room was larger than some rooms that I’ve stayed in in NYC. Same with the bathroom. Large enough for comfort.

the room was very nice and comfortable. staff at front desk very helpful

I would love if there were more food or basic food to buy. Like yogurt and stuff.

Very charming, clean, good location, friendly staff. Would stay here again.

Clean, excellent staff, good soap, Nespresso coffee machine and at a great location

Great location- peloton bikes in fiitness room

Everything was great about our stay at The Jewel. Its location is great, staff is courteous, and rooms are clean. We were able to drop our bags off before check-in, as well as have them held before we left. I will definitely stay here again when I am back in NYC. Thanks for the wonderful experience!

Parking was the only minor inconvenience. The garage the hotel recommends was full. Other than that, it was a great experience!

In my previous reviews I LOVE THE JEWEL! Have always stayed there when traveling to NYC. Had a doctor appt who left Philadelphia. I told her how much I loved The Jewel. She has patients from Philadelphia that need to stay in NCY. Hoping she gives EVERYONE THE REFERRAL. So much to enjoy, location, customer service, fabulous Cappuchino machine on the 2nd floor, fitness center (small, but doable) on the 5th floor, and my recent stay she gave me #802. THIS IS MY ALL TIME FAVORITE WITH THE TWO WINDOWS, CORNER UNIT. All in all I'd love to stay forever at The Jewel! Thank you to everyone there.

Very pleasant stay. Quiet comfortable room with good coffee. Helpful staff.

Great location and clean hotel

room was clean and quiet the water station and coffee/tea bar added bonus

Very clean, room very cozy & nice size balcony

The bed is super comfortable, bathroom well equipped. The Jewel lives up to its name.

The people working at the front desk were absolutely wonderful. They gave me all the information I needed to make the most out of my stay. They helped me quickly when my daughter lost something. They were friendly and wonderful. There were three who I especially thought were fantastic but I only got one of their names (Sean). The other was a 5'4" brown haired woman and a bilingual (Spanish) man. The pillows and bed were incredibly comfortable. The view from our room was SO lovely. The rooms are small. We only had two people so it was fine but three would have been tight. The safe is places right where I wanted to put my luggage. I didn't love that.

Lovely hotel, great location!

Location was superb and rooms were very spatious for a family of 4. However, pictures were a little deceiving as the hotel and room were very outdated. Its very basic. Comfortable.

This place was amazing! The bed was comfy, the room itself was clean and the bathroom was a good size. Will definitely stay there again when we visit NYC!!

Great

We stayed for 2 nights. Very clean. I love the free drinking water at every floor and the lovely coffee at the 2nd floor. The wonderful gentleman that checked us in last Saturday around 2pm ish was so nice. It is also close to all attractions. Very safe and quiet area.

The staff were so pleasant and helpful. The location is great.

Nice location

The location near Rockefeller Plaza was centrally located.

I had a great stay. Comfortable, clean, not too loud. In my opinion it’s exactly what you need, and nothing extra, which makes it not too expensive. Great location, not too close to the noise of Times Square/Broadway.

Fantastic location and a good-sized room

Perfectly acceptable place to stay at a very affordable price. Unbelievable price for Manhattan and in safe, central location, steps from Times Square, Midtown East, Midtown West, and multiple subway lines. Well-appointed kitchenette and very convenient and quiet business area/work space/lounge.

Hotel room could use some updates.. the flooring was uneven and the room felt very tight. We were surprised there was not a small mini fridge in the room for the price paid. The shower pressure was very weak and only had a hand held shower head which was odd and it kept falling off the wall. The room was clean and the bed was comfortable with nice sheets and comforter. The staff was very friendly and kind and willing to help. Overall would not stay here again.

poor bathroom ventilation so our room was muggy a lot otherwise great property

Property exceeded expectations

Beautiful hotel will be staying there again

Easy check in and check out service. Glad check out was at noon!

Great location. Close walking many tourist areas such times square, rockefeller, central park.

Functional gym small space but well equipped. That sums up the hotel in general.

Excellent location and very clean room

Very centrally located to all the main attractions

yes

To spend the night was great, everything was nice and clean, relaxing.

Nice, clean and quiet

Xcx. Ccxcccccc

Perfect location, great staff!

Great location, clean room, great amenities, helpful staff

Yummy free coffee in the lounge and refillable water stations at every elevator. Would absolutely stay here again!

I like it very much!

This is our second stay at the Jewel and we will stay here whenever we’re in the City. Nice rooms, great amenities, friendly staff, exceptionally convenient location. Highly recommended.

Great location! Nice rooms. Will definitely be back.

Clean room | very friendly staff | shops/food nearby | quick and easy checkout

NYC IS THE BEST

Very nice and central.

Very convenient spot across from Rockefeller Center, with many attractions that are walking distance or easily reached by subway. Room is compact, but doesn't feel cramped. Updated and well-equipped.

Incredible location and wonderful decor in the rooms, a nice break from the cookie cutter chain Hotels. Location next to Rockefeller Center and St. Patrick’s Cathedral on fifth Avenue cannot be beat.

Very good value for price. Great location!!

Rockefeller and next door to the American Girl doll store. Friendly and helpful staff at check in and check out. Only complaint was the very soft/mushy bed, but everything else was perfectly lovely. I would recommend this place absolutely.

Extrodenery staff. They've helped.... accept packages. Airline wrong luggage, fell/swollen black eye, extend reservation at last min due to illness.... very accomendating and discrete. Rooms are a good size.2 sub stops near, pharmacy 1/2 blk. 5 min theater district /time sq. Delis, resturants, groceries.. .everywhere! Its new york! this is 1 of my favorite properties as an international 70 yr solo female traveler. Good pricing too.

Yes and the hotel was average

Great location, very clean and comfortable. The staff was also very nice and helpful. I recommend!

The exceptionally convenient location of The Jewel Hotel is only the second best thing about it. The authentically welcoming and helpful staff is what makes it a true “jewel”. Shout-out to Leslie, Sean, Erick and Krystal at the front desk and the cleaning staff who did everything to make my stay comfortable — even during the blizzard. I appreciate you!

Checking is was nice, they accomodated higher floors, very quiet

Clean room , pleasant staff and great location.

Great location and clean rooms.

Clean room comfortable bed

Friendly staff and central location.

Nice, clean. Spacious for nyc. Water bottles for free was a nice touch

friendly and convenient

Kind staff, great location, comfy bed.

Clean room and good hotel, and can't beat the location.

Nice technology upgrades, staff is very helpful while also chill. This is my favorite place to stay in NYC FRT.

Clean! Excellent costumer service!!

Excellent, highly recommend!

Rooms were clean, and staff will deliver your door dash!

Great!

Clean room, great customer service.

Clean

All good

Excellent option

The room was very clean and quiet. The staff was also very nice.

Really nice front desk staff

Room was clean. Did not care for the self check in/check out at a tablet. Hotel shows its age, but has a great location.

I also liked how checkin and check out are fairly easy.

This hotel is indeed a jewel - so well placed, modern, clean and friendly. The staff were great - helpful and not intrusive.

Adhere to what is posted on website. A queen bed should not be two beds.

This place is the best. GREAT location. Easy to get anywhere. Clean, Staff is great. Nice community room with great coffee machine. Free bottled water for fill ups. Just great all around. Stayed here 5 times and always consistently good.

Super clean and convenient location.

Nice room great staff

Friendly staff.

Staff is great and the rooms are spotless.

The staff were great, super friendly and very accommodating/helpful.

Great spot. Great staff, super-convenient

This was a fun little stay for a night.

Cleanliness was top notch - the rooms were spotless and fresh, and the amenities were great. The 24/7 lounge floor with specialty coffees and teas, the gym and even the laundry room - and of course the convenient location, at Rockefeller Plaza - couldn’t ask for more! We were so happy at The Jewel that we extended our stay another 2 days and I look forward to coming back!

Comfort. Ease. No fuss.

Clean rooms

Spotless rooms but old furniture

Great location next to Rockefeller Center. Rooms are small but comfortable. Lounge on 2nd floor open all day with free coffee and tea. Water refilling station on every floor. Would stay here again.

Good location; decent hotel

People were friendly in the hotel is perfectly located

Staff were super friendly and helpful, location was amazing, bed was super comfy.

Clean with a good room layout. Great location.

Great staff. Great location.

Clean room, comfy bed, seamless check in and check out, great location.

The room was great, clean, and the location is great.

Very clean and great location. The staff in reception were always so friendly and helpful

Wonderful staff. Great location. Rooms clean and quiet.

Great hotel, perfect location.

Great location. Friendly staff. Beautiful room. Warm and cosy. Would highly recommend.

The bed was extremely comfortable, the room very quiet, location excellent and the staff extremely friendly outstanding staff

Room was spotless, Erick was very efficient at check in. Room had great view. Great central location.

Excellent stay, once again!

It was all good.

Easy check in Quiet & clean with great amenities!

Great location,

Wonderful hotel. Will be there again.

Awesome location. Smaller hotel, nice amenities esp the second floor lounge.

Excellent location! Clean room very helpful staff! Highly recommend!!

Great location for my stay. Great staff and very accommodating!

The stay at The Jewel was wonderful! Housekeeping came every day and the hotel is centrally located.

The location is great, the room has a perfect size and is very clean. People so nice and helpful

Stayed two nights and will definitely be back!

Excellent location. Nice staff. Small rooms but clean, friendly and location is great.

Clean room, nice bed.

This isn’t the fanciest hotel, but so many other details make this a 10/10 stars! The people who work there are top notch, friendly and helpful (easy check in/out). The rooms/linens/beds were super clean and comfortable. Bring your own water bottle (small plastic bottles are also available), there is a chilled, filtered water station on every floor. The 2nd floor has a coffee/tea station (also a nespresso in each room). If you are playing tourist, the location could NOT be better!

Amazing location. Exceptional Service. When room is as not ready when promised, they have us a free bottle of wine.

Great location near Times Square. We visited during the Christmas holiday, and it was the perfect place to stay—just steps away from Rockefeller Center. We got a perfect view of the city, which made our stay even more special. The hotel is clean and beautiful, with excellent customer service. We also loved that dogs are allowed at no extra cost. We truly found a gem in the heart of Times Square and will definitely book this hotel again in the future. ✨🏙️🐾

Nice place. Centrally located. Do not accept room on second floor near lounge area. You’ll be woken up at night.

Great place to stay

Very clean room. Great location. Friendly staff.

This was our 2nd time at the Jewel and there will definitely be a 3rd. The staff are the best! Location is perfect!

Great location, clean, excellent service.

Friendly staff, easy, check-in process, clean room, rooms, and great location!

Loved the location. Hotel was clean and staff was nice. Outside noice can be heard very loud inside hotel room.

Room was great, staff was very helpful, location is wonderful for an American Girl experience! The lounge was a great perk for before our room was ready and then while waiting for a taxi to head back to the airport hours after we checked out but they held our bags. I was very happy with the choice as a first time New York City tourist.

They allowed us to check in early. Very clean and excellent location. Will stay here again. The staff was super friendly. Complimentary water at the end of the hallway was icing on the cake.

We love this place!!!

Fine

The room and hotel need updating and a refresh. Overall clean and staff is lovely but the carpet needs to be replaced ASAP.

All great..need soft drink machine

Convenient location, room is clean and neat

Room was spotless and staff was attentive.

Clean, friendly staff, convenient location and a comfortable stay during the fun but somewhat chaotic holiday season! Highly recommend, will definitely return.

Staff were wonderful, room was clean, and the location was unmatched - steps away from Rockefeller Center and all of the holiday magic!

We always like our stay in your hotel

Stuff in the room from previous people. Room was not what we paid for. The picture for our room showed 1 large window and one patio door. We got 1 small window. No patio door.

The location cannot be beat for NYC at Christmas time! Also, the staff are so nice and accommodating, and allowed my daughter and I to use the facilities and store luggage before and after checkout with no hassle. On a very cold day, this was such a nice touch.

I can deal with the mistake and appreciate the upgrade, but they never finished making it right.

Clean room

Yes yes

Huge difference from last year. Place wasn't as clean (a lot of dust in room, unwiped desk & counters) just dirty for a hotel of that cost. What looked like reused or leftover Kleenex in the box (crumpled). Headboard was inexplicably dirty with stains!! Just a dirty dirty room!! Last year we were greeted with a personal note and treats for our anniversary, and this year nothing! We will not be returning.

Amazing location! Also, the amenities such as the espresso machine or the refillable water bottles were very nice touches! I had read that some people said the room sizes were small but I found them to be quite sizable for a midtown hotel and comfortable overall (our party had both standard and terrace rooms). The front of house was so nice and very helpful. Would stay here again in a second!!

The hotel was great ! Would definitely recommend this place to my friends and family!

Excellent stay.

Excellent location, friendly staff, and comfortable room. Really enjoyed our trip!

Cleanliness and location

Staff was extremely serviceable

The staff is incredible, really impressed with how nice they all were.

The rooms were perfect, the location is amazing and the staff were so friendly and helpful. Just a great stay for our family, thanks so much and happy holidays!

Awful. Do not trust the ratings for this hotel.

Great location, clean room, very good service.

Location, condition of the hotel and staff all added to a near perfect stay!

Room was very clean. Very basic amenities. Perfect location. Cappuccino any time of day on 2nd floor is a good perk.

The “hotel” also provides complimentary use of their single, wash tower for laundry. However, unless you stand guard while the load is being washed/dried, beware of other guests taking out your laundry while in use to jump ahead of line. The weather was in our favor, albeit frigid and windy, until our last day when the rain arrived. Assuming there would be umbrellas to utilize, like most hotels provide, that was not the case at this property. They sold umbrellas for $15 each. The location of the hotel is quite central and is walking distance to several, iconic landmarks. The condition is meh and could use an update. The rooms are average in size and acceptably clean, but again, zero to no amenities other than unlimited, refillable bottled water. The lighting in our room was pretty dim, even during the day with the curtains drawn in the small window. We chose this hotel because of our little, super senior fur babies and the need for a kitchenette due to their special diet and meds that need refrigeration. Unfortunately, this was a miss for us

Great location, friendly staff who offer great service

Staff was very courteous and helpful

Clean room, friendly staff, great location

Awesome

great location, room was perfect for one person, quiet area at night. clean room and bathroom.

Location was key, excellent customer service.

It was great

We had the best mattress I've ever experienced in a hotel. Lovely customer service. Would definitely book it again. Its a great location as well!

My home away from home! The absolute best and friendliest staff. Look forward to my stay every time. A big thanks as always!

Such a gorgeous stay! Amazing amenities such as free bottled water, a living room with varieties of good coffee, etc. Location was great, right next to 5th avenue and next to good food spots. This is not your average hotel as you step into it, but you’ll soon realize it’s much better than any other. Great value for the price. Overall, we enjoyed it and would stay again!!!!!

All good!

amenities and staff

Everything was perfect

The room and the staff are excellent.

Still my favorite hotel but the water pressure this time was almost non existent. Stayed for two night and didn’t improve. I didn’t want to complain as I love this hotel but the shower was not great

loved being across from radio city.

The Jewel is a Must Stay location in NYC. It is close to all the locations that we planned for, and I was able to get the Terrace Room I requested for a view of Radio City Music Hall. All the staff was very friendly and Derick made sure all our needs were taken care of. Our room(1110) was excellent and we will definately be returning to The Jewel.

Great location. Friendly staff. Clean room. Comfy bed. I’m

Cleanliness in both room and common areas. Quiet snd convenient. Friendly staff.

Very nice place! Great location!

Each stay at the Jewel gets better and better!

Nice hotel in nice area

Our stay was excellent-the staff is exceptional and very attentive and friendly. The location simply cannot be beat. Steps from Rockefeller Plaza, short walk to Central Park and a myriad of shopping and dining options. I highly recommend this lovely hotel!

Hotel right in the thick of everything but quiet, safe, clean, and kind welcoming staff

Our stay was excellent!! The room was clean and the staff was very kind! The location was so convenient and I would stay here again!

Nice hotel in great location. The bed was super comfy and the view was super nice. A little pricey given the minimal amenities. but overall a nice place for a weekend.

Clean room, great staff, great location, and quiet.

Nice room, very clean, amazing location.

Good

It was a great hotel, clean rooms, friendly staff, excellent location!

room was clean and the view was beautiful!

Really quiet and clean. Staff was lovely and easy to work with. A great location if you want to go to many different areas. I stayed three days and will definitely be back.

Staff was friendly and helpful. Hotel well located and quiet

Staff very helpful, friendly, accessible. Location great. Five stars for staff and location.

Great location, nice staff, lovely room.

Great room atmosphere and location

Everything stood out but what I felt was the best is that the manager was there off of her shift and she went out of her way to give us a very warm welcome. The entire staff was wonderful. This hotel is nice and quaint and quiet and I will definitely be back.

Clean basic room, staff was friendly and helpful! Great location!

The decor was old. I felt like I was staying in an old Best Western or something. It could be noisy. The shower had hair in it. The whole place needs to be remodeled. The A/C barely worked so it was hot in there while sleeping. It’s way over priced for the accommodations you get. Won’t stay there again.

The rooms are compact and small, but charming. It was quiet and centrally located across from Rockefeller Center.

Location is geat, staff was great, but for the money value i would expect more ,like breakfest, bigger room

Yes

Location staff and terrace

We loved our stay at the Jewel. They have purified water and reusable water bottles on every floor which was really nice! There is also a small lobby area with free coffee and tea, desk space, a printer, and a little fireplace. The room was clean had plenty of space for 2 of us. We would definitely go back again!

Very close to my job and restaurants

Very modern boutique hotel in best location in NYC

great hotel and experience! :)

.

Stayed for two nights. Pleasant. Quieter than I thought it would be considering all the traffic outside.however there was noise from other rooms. Not terrible though. Hallways are a bit narrrow and dark. Rooms are a decent size with dingy carpeting. And not much natural light especially if your room is located in the back of the building which faces another building. Assuming higher floors are brighter. I moved from back to front which was a little better. underwhelming lobby and no on site dining. Coffee room/business area was nice open 24 hrs. Filtered water stations in hallways was great amenity. Clean and updated bathrooms good water pressure. Location right across from Rockefeller Plaza with restaurants, ice rink, touristy and lively.

Can't wait to come back!

Great location

Bad service

Friendly staff, terrific location, nice rooms. We'll stay again when we return to New York

An amazing hotel with great location in the heart of Midtown

GOOD

Location! Location! A Jewel for convenience.

Very unhelpful staff with no understanding of travelers challenges due to flight delay . I have stayed before this hotel but this time experience was awful. Plenty of other nice hotel nearby

A nice little boutique hotel, convenient to everything we wanted to do. Within walking distance of Broadway theaters, museums, and the park. We had a view of Radio City Music Hall out of one window, and Rockefeller Center out of the other!

Nice size rooms and comfortable bedding

Excellent as ever

👍

I requested for a fridge and microwave and i was very fortunate to have both of them in my room.

Room was clean, quiet. Loved the black out curtains

I loved this hotel, quiet, good location and nice bed/room. Only disappointment was no fridge in the hotel (and I don’t think any ice, but probably could’ve asked for it)

Thank you :)

The rooms are adequate. The staff is very helpful. The hotel is a little pricey, but the location is excellent

Beautiful hotel. Very helpful and friendly staff. Walking distance to a lot of tourist places and restaurants. Would stay there again

The Jewel hotel was in a perfect location for exploring New York and for travelling to the various experiences in the City. Very clean, friendly staff and easy check in / check out process.

Only con was my room was near the gym and ice machine and the sound of that door opening and closing was allll night

This location is everything, loved the room and the proximity to all the landmarks. Definitely worth every penny

Wonderful property - close to everything! Would rebook again

The hotel is in a convenient location, but it needs a little updating. The staff is great. I would rate it an 8.7, not the 9.2 listed on the site.

Friendly reception staff

It was very nice. Great location and every member of the staff was wonderful.

Service and location are excellent.

Very clean and comfortable room! Easy check in and check out process with friendly staff. 10/10 would recommend!

Convenient righr near the Radio City Hall

Lack of sound isolation, a bit old . Front desk were great

This was a beautiful hotel located near times square, Rockefeller center, and Grand central terminal. The hotel was very clean & check-in/check-out was a breeze. Highly recommend

Very courteous staff. Great amenities.

central

Love the location. Walking distance to almost everything. Very conveniently located.

It was great.

Would highly recommend this hotel. Friendly staff, convenient parking, conveniently located, quiet and safe.

Many different places to shop and visit and eat and drink.

Good stay

Perfect location!

Great little hotel. Friendly staff, coffee in the morning, and a block and a half from the subway. Walking distance to Rockefeller Center. Will stay here again.

Right next to Rockefeller Center and great place to stay in the center of most everything with subway and Times Square so close! Also staff were lovely!

Amazing location down town and super affordable!!

Staff was very welcoming and the room was clean. This hotel is walkable distance from main attractions in NY. Would highly recommend staying here!

Friendly staff, the hotel is conveniently located to lots of places to visit and places to eat

Rooms are oddly configured - longish hallway from bed to bathroom.

Location is great

friendly staff great location property needs updating

Small room

This is our second time staying at The Jewel. Clean rooms, friendly and helpful staff, wonderful amenities (coffee on 2nd floor and purified water and bottles on every floor). Conveniently located to 5th Ave, Rockefeller Center, and theater district.

Tiny Room Space, difficult to get around the bed, perhaps a different arrangement in the room would help, No instructions on how to use the HVAC, Crazy toilet paper access

Fabulous hotel and location

The stuff are nice.

The Jewel was the perfect spot to stay for a long weekend. We could walk to everything. It’s clean, quiet, has cozy bedding and refillable water bottles which is so nice. We will be back!

Friendly staff— appreciated that I was able to check in a bit early given I arrived early with my bags. Perfect location for experiencing all the cities festivities!! Loved the refillable water bottles and the laundry room! All around perfect experience.

It was a great location for mid town.

One improvement, extend the bed!

Super budget hotel in Times Square. It’s a club quarters under a different name.

From 2015, i have only stayed with Club Quarters properties but The Jewel Hotel is my first choice in NYC

Great staff!

Small and friendly hotel in a great location. Extremely clean with very friendly staff. The senior guest experience manager, Elizabeth was terrific!!!

I came to celebrate my birthday and it was an enjoyable stay at the Jewel. The staff was very helpful and the room was definitely to my liking. I will book a stay again.

Excellent location, rooms are a fair size, love the free water refilling station and free and fabulous coffee machine. The staff was helpful and very responsive.

I’ve stayed at many “affordable” midtown hotels over the years and this is one of the best. Spacious and modern room by NY standards. Excellent service. Love the location. And quiet - very few sirens etc on this block.

Super great location - nice staff! The second floor lounge is great for free coffee and getting work done.

I love this property. Clean and convenient and the most pleasant staff. The room was immaculate, the air fresh and the price great. The guest services manager Elizabeth is absolutely wonderful

Love everything

Perfect location right in the midst of Rockefeller Center - one of the most iconic parts of the city. Everything nicely arranged in the room and the purified water is an added perk. Very comfortable

Really friendly and helpful staff. Spacious room and nice amenities. Would stay again!

The staff were extremely friendly and helpful and let us maneuver in the loading zone around construction when it was tough to find parking to load up which was super helpful!

I liked the location of the hotel close to show and good eating options

Very clean rooms. The staff was helpful and friendly.

Everything was perfect

This is an excellent hotel with good service.

Great location and staff

Its a hotel. Friendly staff. Small but nice rooms and beds

The Jewel was a very lovely boutique hotel. The staff was very helpful especially Erick. They arranged transportation for me and gave great recommendations for my staff. The location was great.

Good experience, great location, will return

This hotel is right near so many fun places and is somehow also nice and quiet. We slept great and couldn’t hear any street traffic or anything. It’s small but very comfortable and all the amenities you need. The staff is so very friendly. We will absolutely stay here again when we come back.

Great stay! Great location!

Clean room and comfy bed.

Shower didn’t work, only a trickle.

This was our first time staying here. It was amazing. Great location, walking distance to everything you need. Easy subway access. Great coffee! Upgrade to the terrace, it’s so worth it.

Very friendly and helpful staff.

Hotel is in the heart of Rockefeller Plaza, few blocks from Central Park & many other sites. Staff is super helpful & nice. Room was clean but hallways never seemed to get vacuumed. Lights from Rockefeller Center will keep you up & room was warm regardless of the thermostat setting. It’s NYC so rooms are small but you’re not in it much.

Great place! Very friendly staff! Close to everything! Will stay there again!

Had issues with the AC but the staff was kind enough to fix the issue. Great location. Clean. Staff was nice.

This is my second time staying at this property. I will stay there again. Hope the hotel keep up the good work and maintenance

great location and value

Outstanding little hotel in quiet street right by Rockefeller Center. Nice rooms and friendly staff.

Solid all around. Good layout of the room. Mostly clean and efficient. Great bed.

Great location and nice amenities. The room was on the small side but clean and quiet. I would stay there again. Loved the peloton in the exercise room which was a very small room but worked ok.

Excellent stay! The staff were welcoming, the room was spotless, and the location was perfect. Highly recommend this hotel for anyone visiting.

Easy access to St. Patrick's, Rockefeller Center,5th ave shopping, The MOMA. Great staff.

It was so pretty, very great location for a very good price. Definitely would stay again!!

We used the compact but useful gym, benefited from the free washer and dryer, appreciated the ample water stations.

always impressed with how friendly the staff is at the jewel. it honestly feels like we are the only guests based on the attention we receive and the lack of noise.

Excellent customer service, amazing location and quiet comfortable room.

It has everything