The High Line Hotel

This was unfortunate really. No hand or body soap in the room, I had to ask for it. There was a free water bottle that I wasn't offered until I asked where the filtered water was located. The carpet outside the room was dirty. The rug in the room was tattered and bunched under the bed. The mattress so too soft. For a hotel of this price, I was very unimpressed and I travel often. Unfortunate.

Great location and room

Great coffee in the lobby. Loved the outdoor space in front to have coffee or drinks. We used the free bikes to ride on nearby Hudson River park bike path which was fun! Lots of character in design in lobby and rooms

The property and rooms were gorgeous! Rooms were so cozy. Couldn’t say enough about how incredible the staff was. They would run over to help you carry things. The courtyard in the back was such a nice plus! Only bummer was they had a large patch of grass but you weren’t allowed to go into it. Disappointing when you have a dog, but overall didn’t take away from our experience!

This is a unique and historic property. So everything is old and that should be expected. It is in wonderful condition and wonderfully done. You cannot beat this location! It is like a mini park like oasis in the center of Chelsea. The windows ooen! The staff are extremely friendly and accommodating. I travel to New York frequently and I booked this hotel whenever it’s available.

Excellent location. Beautiful lobby/cafe. Friendly check in. Interesting vintage details in the rooms. Clean rooms and comfy bed. Would definitely rebook again.

People, except those at the coffee bar who could not be bothered to be friendly, were great. The High Line is a unique hotel with a historic charm. I really enjoyed my stay. Thank you.

Very cute, comfortable and conveniently located. Staff was friendly. The rooms have early 20th century decor, and old books! Patio is a very nice place to sit, have a drink. I would definitely recommend and stay here again. Very dog friendly too.

Very good

Great staff, very clean room, excellent coffee shop in the lobby, perfect location in Chelsea.

The hotel is in a great location and has beautiful courtyards in the front and back with tables. You can get coffee or cocktails, an oasis from all the hubbub. Room 5 was wonderfully quiet. You need to like quirky to stay here. It’s a historic building and if it’s not undergoing renovation, it needs to. The rooms are a bit austere, a cross bw a prewar monastery and a Wes Anderson set. The thermostat in our room didn’t work and the window unit ac kept us cool, but then you could not pull the curtains without covering it. The showerhead is very awkwardly low and with no hvac system, it doubles as a steam room if you don’t leave the bathroom door open. The inside staff are incredibly friendly and nice, but we wondered if the outside bar was run by a third party bc their attitude was completely different. Nevertheless, it is dog friendly, has a great coffee bar and feels like a neighborhood favorite spot.

We had a wonderful stay at the charming High Line Hotel in Chelsea. The whole vibe is a cozy boutique style experience. Our room was uniquely decorated, full of character, and utterly charming. The room was quiet even though we were just across from the elevator. We also loved the coffee bar. While there was no complimentary coffee, we were happy to trade for a delicious custom cup. The staff were friendly and helpful throughout our visit. We loved everything about our time there and would happily stay again on our next trip.

My room was spacious and clean but it's not your modern hotel .. I had a nice 2 day stay ! I chose this hotel because it worked for me on location.

No extra toilet paper, no bar No reading material No nyc tourist material But the reception staff were exceptionally kind and helpful. Very nice fellows.

The strength of the hotel is it's New York "neighborhood" vibe. Great Chelsea location. It's an old hotel so amenities are few. We stayed in a Deluxe King and room was very large by NY standards. Great bed. Everyone was very friendly. We would like to return sometime soon.

For the price, I expected a much higher quality - but would have been able to rationalize even a moderately better quality. Room was in very shabby condition that went well past "character"; overly worn rug, badly cracked (& unsightly patched) bathroom fixtures, window air conditioner with dirty filter warning, fridge jammed under desk so you couldn't sit or push chair in, hanging clothing bar wedged behind a curtain. I was willing to overlook a fair amount given the great location and historical building, but I wouldn't stay here again. The front desk clerk did offer me an alternate room that looked beautiful but sat adjacent to the lobby and coffee bar which was going to be very noisy. On the plus side, great coffee, charming patio, comfortable mattress; but I'd suggest going for a coffee or cocktail, not a stay. Sadly, this place sounded like a gem (& charged accordingly) but gives more "boarding house" vibes than high-end Chelsea stay.

In reality an expensive hotel with poor facilities - no breakfast offering, no gym. Bar shuts early. Was difficult to get a glass or ice. Room had inadequate storage and was very dark. On the plus side room was large and location was excellent. If u just want a place to sleep its fine but if you need anything else I would go elsewhere

One would be hard pressed to find a more charming place in NYC. Unique experience.

Superb

Unfortunately, the positives ended there for us. There was no water provided in the room, housekeeping never came during our stay even when the sign was hanged. We had to ask the lobby and she was not pleased because it was at the end of her shift. Also important to know: there is no breakfast offered in the morning. If you want coffee from the café downstairs, expect to wait 30–45 minutes because it’s packed with locals every morning. The hotel also seemed extremely restrictive with towels, which felt odd for the price point. Another concern was that there did not appear to be a mattress protector on the bed, which raised hygiene concerns for us. To make matters worse, we found bugs in the room during our stay, which was extremely disappointing and unacceptable. The most concerning part was when we had to leave early for our flight around 5:45a.m. The security/lobby person was asleep on the couch wearing headphones. From a safety perspective, that is completely unacceptable. Entry doors should be properly secured, with guests accessing the building using room keys and visitors ringing for entry if needed.

Bad very old no amenities underwear found in my room

Since this is a boutique hotel, they don’t really have any amenities. I found the lobby.coffee area always very crowded with nowhere to sit and relax. The a/c was broke in my room so they brought in a portable window unit which worked, but not ideal.

The bed and bathroom linens were clean and bed made up every day. The draperies and curtains were not clean , did not hang properly in the window. Very distracting and disappointing. The floors were not swept clean. Other than those awful old and soiled curtains and flopping draperies, I loved the hotel.

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Love the character of this hotel, with unique decor in each room and a nice quiet and leafy back garden.

Love the character of this hotel, with unique decor in each room and a nice quiet and leafy back garden.

Charming property with well-maintained architectural features situated in a convenient location. Had a top floor room facing 10th Ave and the windows did a good job of muting some of the street traffic noise. We found ourselves within walking distance to solid food options and a quick car ride to downtown or brooklyn. Very welcoming staff. Only gripe is that the lobby coffee bar ought to expand its hours of operation. Will definitely return.

Exceptional

1. The cooling system in my room did not seem to be working, I would lower the thermostat but only heat would come out, no a/c. It was often about 10 degrees hotter in my room than where I would set the thermostat. 2. The cleanliness and maintenance of the building could be better - I dig the historic nature of the property but the peeling walls and whatnot can make the vibe veer from vintage to funky.

As recommended on several reviews, we booked a suite to have more room and a larger bathroom. We were given Suite 5, and were kind of shocked that it didn't look anything like the photos of the suite in the hotel photos. The bathroom had a tiny pedestal sink, one dim light and no room to unpack anything. The room had awkward angles due to dormers, and the furnishings were really shabby. We asked for a different room but were told that all the suites were exactly the same. Then wonderful Rebecca at check-in looked at the photos I showed her and immediately moved us to Suite 3. This had a nice large bathroom, better light, was larger, and had a cute sitting area. The furnishings are definitely shabby (a bit past "vintage character") and could stand to be upgraded, but there's great history to the hotel, and it's in a quiet neighborhood with wisteria lined streets. We did appreciate the character, and the closeness to attractions like Little Island, the Highline, Chelsea Piers and market, Hudson Yards, etc. Staff was very friendly, the coffee shop was good, and the gym passes to the Chelsea Pier gym (fabulous!) were a bonus. We enjoyed our stay and felt like New Yorkers!

Great staff, location, loved the lobby bar/coffee shop, and appreciated that it's pet friendly. Cleanliness - we noticed stained pillow cases night 1 so asked that it be taken care of while we were out the following day. The next night, we found a plastic toy spider in the bed leading me to believe our linens were not changed upon request, nor before we checked in. Unfortunate as our stay was otherwise pleasant.

Cleanliness - we noticed stained pillow cases night 1 so asked that it be taken care of while we were out the following day. The next night, we found a plastic toy spider in the bed leading me to believe our linens were not changed upon request, nor before we checked in. Unfortunate as our stay was otherwise pleasant.

The location is great for exploring the city. What I like most was the historical detail of the property. So much character!

The location is great for exploring the city. What I like most was the historical detail of the property. So much character!

Loved our stay here! Staff was so helpful and kind. It’s a charming property in a great location.

Also when I spoke to the staff on the phone they hung up on me 3 times and also one time one of the staff members yelled at me before hanging up on me. This use to be a great establishment. It is a shame that this happened.

The building and the dogs The bar did not open until 6, I asked for a room not on the street but it was and very loud, the elevator jammed twice.

The building and the dogs The bar did not open until 6, I asked for a room not on the street but it was and very loud, the elevator jammed twice.

Superb

The hotel location is great. Close to the High Line, subway and walkable to Penn Station. Shower was slow to drain. Had to stop shower for drain to catch up. May just have been a venting issue.

Built in 1895, the exterior architecture is stunning. Beautiful outdoor space and sitting area. A coffee bar that converts to a liquor bar at 6. Spacious historic guest rooms with fireplaces and unique decor. And the staff is amazing! I felt like a guest in their home.

The location is perfect! The staff is very friendly. Repairs are definitely much needed. Our door was broken and literally split, our ceilings were cracked, and there are zero amenities. I would gave given anything for a microwave or an in-room coffee maker. There is a coffee shop in the lobby but it would make so much sense to offer guests a discount since there is nothing for them in the rooms.

The location is perfect! The staff is very friendly. Repairs are definitely much needed. Our door was broken and literally split, our ceilings were cracked, and there are zero amenities. I would gave given anything for a microwave or an in-room coffee maker. There is a coffee shop in the lobby but it would make so much sense to offer guests a discount since there is nothing for them in the rooms.

Yes

Excellent location to enjoy the city of New York. Intelligentia Coffee is memorable

Zero sleep Heard every noise possible Thought next door walked into our room that how noisy it was. Unacceptable!

The best!

Exceptional

Very good

Friendly staff, big rooms. Bed was huge and super comfortable. Lack of facilities. No water tea or coffee in room. Old cheap plastic bathroom. Which would all be ok if wasn’t priced so expensively

Great location, cozy rooms with unique amenities

Great location, cozy rooms with unique amenities

The mattress and staff were the only good thing about this hotel. The hotel is extremely dated, not well kept, needs major renovations (including the thermostat and doors neither of which always work). There is no privacy as everyone can hear everything in the hallway or from the hallway. There are no amenities - at least in the winter.

The mattress and staff were the only good thing about this hotel. The hotel is extremely dated, not well kept, needs major renovations (including the thermostat and doors neither of which always work). There is no privacy as everyone can hear everything in the hallway or from the hallway. There are no amenities - at least in the winter.

I grew up in New York and when I’m there, I never wanna leave because I feel like I’m back in my home

I grew up in New York and when I’m there, I never wanna leave because I feel like I’m back in my home

The historical nature and architecture were stunning! The staff very sweet and helpful, and had good recommendations for restaurants. I liked it all.

The historical nature and architecture were stunning! The staff very sweet and helpful, and had good recommendations for restaurants. I liked it all.

A perfect oasis in Manhattan. Such character that you feel like you’re at home. And spacious. So perfect. I have a new favorite place in Manhattan!

A perfect oasis in Manhattan. Such character that you feel like you’re at home. And spacious. So perfect. I have a new favorite place in Manhattan!

very clean, staff are friendly and helpful!

very clean, staff are friendly and helpful!

Great staff and stay!

Great staff and stay!

The room was clean but extremely old, scratched, worn and generally run down. This is a three star hotel at best,

The room was clean but extremely old, scratched, worn and generally run down. This is a three star hotel at best,

Cool and eclectic, but desperately needs a renovation.

Cool and eclectic, but desperately needs a renovation.

The hotel staff is delightful and they upgraded our room for free to a suite and when we had to stay an extra night due to the snowstorm, they allowed us to stay in our suite for the lower cost. They were very accommodating and helpful

The hotel staff is delightful and they upgraded our room for free to a suite and when we had to stay an extra night due to the snowstorm, they allowed us to stay in our suite for the lower cost. They were very accommodating and helpful

Hands down the best thing about this hotel is the people that work there. From the front desk staff to the barista’s to the management everyone was very accommodating and friendly. We got stuck there due to the snowstorm and they were able to give us a lower rate to our room and still keep us in a higher rated room. They allowed us to have late checkout and we’re very helpful with providing tips.

Hands down the best thing about this hotel is the people that work there. From the front desk staff to the barista’s to the management everyone was very accommodating and friendly. We got stuck there due to the snowstorm and they were able to give us a lower rate to our room and still keep us in a higher rated room. They allowed us to have late checkout and we’re very helpful with providing tips.

Lovely, charming place, super friendly staff. We were upgraded to a suite and our room was massive. Love the vibe here, comfortable beds, quiet location and close to everything. Lovely coffee bar and opens as a bar in the evening. We were here for the big snow and were very well taken care of - thank you!

Lovely, charming place, super friendly staff. We were upgraded to a suite and our room was massive. Love the vibe here, comfortable beds, quiet location and close to everything. Lovely coffee bar and opens as a bar in the evening. We were here for the big snow and were very well taken care of - thank you!

The building is obviously older so there are creaks and moans and things can be clearly heard through the halls. I would recommend bringing a white noise machine if you’re a light sleeper. Also a huge peeve is when a 5 star hotel only provides ONE PLY TOILET PAPER in the rooms. It seems silly but when every detail is perfect and the TP overlooked is annoying to me, especially charging the prices that they do. Otherwise everything was immaculate.

Hotel would not allow me to check in.

Hotel would not allow me to check in.

The bedding and mattress were extraordinarily comfortable. The location was terrific. Very easy to get in and out. Fun to have the coffee bar in the lobby. The sofa in our room slanted backward and because of that was uncomfortable to sit on. The bathroom could benefit from one more shelf.

I love this hotel. Cute and great location!

I love this hotel. Cute and great location!

The link to the app didn’t work. The hotel is too shabby, very little chick. Room is old. Nothing chick about a window air conditioner. Shower clogged.

The link to the app didn’t work. The hotel is too shabby, very little chick. Room is old. Nothing chick about a window air conditioner. Shower clogged.

The location and historic aspect of the property. The coffee there is very good, but it would have been nice to have something available to be delivered to the room. Very limited number of services... basically none. There is no parking (what they mean by self-parking in their description is NO PARKING). Great coffee, but there is nothing in the room and you need to leave the room to get something.

Toilet and tub were a little dirty. Service was great.

Toilet and tub were a little dirty. Service was great.

Very clean; historic and excellent customer service. Location can’t be beat. I love it.

Very clean; historic and excellent customer service. Location can’t be beat. I love it.

Everything is good

Everything is good

Spotless room, courteous staff. We also appreciated the responsive thermostat and delicious coffee/croissants available in the lobby (at extra cost, but hey, quality).

Spotless room, courteous staff. We also appreciated the responsive thermostat and delicious coffee/croissants available in the lobby (at extra cost, but hey, quality).

This hotel is one of my favs in NYC. Cozy, vintage-inspired, the nicest staff. I’ll definitely be coming back.

This hotel is one of my favs in NYC. Cozy, vintage-inspired, the nicest staff. I’ll definitely be coming back.

Rooms have a dated look and rather dimlighting. Lobby is cold due to entryway and there is limited space to relax and chat with fellow traveler friends. The rug in the elevator is well worn. I know the hotel used to be a seminary dorm but it feels overused

Rooms have a dated look and rather dimlighting. Lobby is cold due to entryway and there is limited space to relax and chat with fellow traveler friends. The rug in the elevator is well worn. I know the hotel used to be a seminary dorm but it feels overused

Eclectic, unique with thoughtful amenities and wonderful staff. Will definitely be back!

Eclectic, unique with thoughtful amenities and wonderful staff. Will definitely be back!

Our favorite place to stay in NYC! Amazing location, friendly staff and beautiful rooms. Only negative is it’s a 12 minute walk to the closest subway station but that makes it a quieter neighborhood which is also nice!

This is a charming fabulously located hotel. The bed was amazing. I liked the coffee shop in the lobby. We visited in December, so nothing outside was open I felt the textiles would have been a bit higher quality [the chart had lost buttons & the curtains old and dirty]. the bathroom was ok but the water was not hot.

It is a friendly, cozy hotel. Loved the ambiance. Loved the neighborhood in Chelsea. Found several great restaurants nearby.

It is a friendly, cozy hotel. Loved the ambiance. Loved the neighborhood in Chelsea. Found several great restaurants nearby.

Wonderful place to stay. Coffee is very convenient.

Wonderful place to stay. Coffee is very convenient.

The rooms are large, clean and very cute really like the furnishings and accessories very old-school New York. Coffee shop is great never experienced the bar as we always got home too late and it was already closed. Overall great location. Wish they had some type of food option on location in the evening as we had to always order DoorDash or Uber eats if the kids were hungry.

The rooms are large, clean and very cute really like the furnishings and accessories very old-school New York. Coffee shop is great never experienced the bar as we always got home too late and it was already closed. Overall great location. Wish they had some type of food option on location in the evening as we had to always order DoorDash or Uber eats if the kids were hungry.

- cute snow - violent banging of lobby cafe starting at 6am - air vents sound like a spaceship about to take of - loud drain flooding through the walls - no hangers in the room - single set of toiletries for two people

The coffee/ bar was very nice. Surprised by so few amenities. Beautiful bldg. staff was very friendly. Good spot in Chelsea.

The coffee/ bar was very nice. Surprised by so few amenities. Beautiful bldg. staff was very friendly. Good spot in Chelsea.

For such an upscale hotel, it's kind of weird that there is no front desk or concierge. Other than that, well designed, comfortable, very convenient to Chelsea.

For such an upscale hotel, it's kind of weird that there is no front desk or concierge. Other than that, well designed, comfortable, very convenient to Chelsea.

Really comfortable and centrally located

Really comfortable and centrally located

Not great

Not great

Wifi sporadic

Wifi sporadic

Great location and a great NY setting. Thank you’

Great location and a great NY setting. Thank you’

A bit more attention to room deferred maintenance would be good - like going room to room to proactively assess. A painting hung on the wall kept going crooked and someone could probably walk through the rooms with a toolbelt to show some TLC and fix that sort of thing. . No coffee in room for a $500+ a night hotel is a definite miss.

A bit more attention to room deferred maintenance would be good - like going room to room to proactively assess. A painting hung on the wall kept going crooked and someone could probably walk through the rooms with a toolbelt to show some TLC and fix that sort of thing. . No coffee in room for a $500+ a night hotel is a definite miss.

Check-In and Out process is a bit awkward. Room amenities could be better, including no mini-bar.

Check-In and Out process is a bit awkward. Room amenities could be better, including no mini-bar.

Bathroom had a musty smell. Other than that he was nice

Bathroom had a musty smell. Other than that he was nice

Room was a bit dusty. Also, bathrobes would be great. Very charming hotel in a great neighborhood

Room was a bit dusty. Also, bathrobes would be great. Very charming hotel in a great neighborhood

Cons- no outside light by stairs coming into hotel ( we arrived at night and the hotel looked “ spooky” in the dark, as well as the fact we could have gone headfirst down the steps), hotel carpets heading to elevator were filthy, the front desk is a person standing beside their laptop, the lobby is a coffee shop so it was usually quite crowded.

Cons- no outside light by stairs coming into hotel ( we arrived at night and the hotel looked “ spooky” in the dark, as well as the fact we could have gone headfirst down the steps), hotel carpets heading to elevator were filthy, the front desk is a person standing beside their laptop, the lobby is a coffee shop so it was usually quite crowded.

Location. Room size. General look and feel. Price. Unwarranted. Unaffordable for most people or for longer stays.

Clean room with great amenities and nice staff.

Clean room with great amenities and nice staff.

The room was freezing when I inquired the front desk staff reported the heat will not be turned on for another couple of days blankets were offered but the temperature was extremely uncomfortable given temperatures were in the 30s outside. Also, When I took a shower the tub did not drain at all

The room was freezing when I inquired the front desk staff reported the heat will not be turned on for another couple of days blankets were offered but the temperature was extremely uncomfortable given temperatures were in the 30s outside. Also, When I took a shower the tub did not drain at all

Too dark in the lobby and room

Too dark in the lobby and room

Location Our room was down the n the first floor lobby. It was noisy by the kitchen. Loud outside our window at night as well for the money.. not worth it

I never leave bad reviews but I strongly recommend against staying here. The air conditioning in the hotel was broken for the entirety of my stay. While I can excuse that as not entirely the hotel's fault, it was the horrible lack of customer service in response to that issue that really made this stay so poor. The management neglected to inform me or anyone else checking in that the AC was broken, no fan or discount or even a free coffee or any solution at all was offered, nor would they share any information about how long it had been broken or when it would be fixed. The people at the front desk couldn't answer anything, but finding a manager was always impossible and the managers on duty that I did speak with were rude and not helpful. Additionally, the facilities overall were shabby and not comfortable. For example, my bath would fill up with grey water while I was taking a shower and management did nothing to address this during my stay. The cost is exorbitant for how crappy this hotel is. It is absolutely not a 4 star hotel, neither in terms of facilities, amenities, nor service.

Terrible service. Ridiculously overpriced. They said they would bring bags up to our room but did not. We had to do that ourselves. Bathroom wall paint was peeling. Bath tub drain was not working. Poor front desk service. The lobby bathroom was gross and not serviced. The room rate was as much as the Four Seasons or Plaza but the service was complete trash. Avoid this hotel at all costs. It is a total racket. NEVER COMING BACK.

Terrible service. Ridiculously overpriced. They said they would bring bags up to our room but did not. We had to do that ourselves. Bathroom wall paint was peeling. Bath tub drain was not working. Poor front desk service. The lobby bathroom was gross and not serviced. The room rate was as much as the Four Seasons or Plaza but the service was complete trash. Avoid this hotel at all costs. It is a total racket. NEVER COMING BACK.

Such a gem! I love everything about this hotel and the staff is absolutely amazing.

Such a gem! I love everything about this hotel and the staff is absolutely amazing.

Charming, clean, and helpful staff! Great location too.

Charming, clean, and helpful staff! Great location too.

Cool property and location. Staff took good care of me. Thanks for a good visit.

Cool property and location. Staff took good care of me. Thanks for a good visit.

Staff was very accommodating when we needed bags stored or directions to the best bagel nearby.

Staff was very accommodating when we needed bags stored or directions to the best bagel nearby.

Large clean room, high ceilings, extremely comfortable bed, large windows, large desk, large nice bathroom.

Large clean room, high ceilings, extremely comfortable bed, large windows, large desk, large nice bathroom.

Very cool hotel, spacious room for NYC, coffee shop onsite and great location. Only knocks were the AC was out and room was stuffy with no air flow, so tough to sleep. O

Very cool hotel, spacious room for NYC, coffee shop onsite and great location. Only knocks were the AC was out and room was stuffy with no air flow, so tough to sleep. O

Major style points! Excellent coffee shop! Quiet and comfortable rooms! Cookshop restaurant across the street has great vegetable tempura too!

Major style points! Excellent coffee shop! Quiet and comfortable rooms! Cookshop restaurant across the street has great vegetable tempura too!

The bathroom was not good. I felt like I was in a college dorm.

The bathroom was not good. I felt like I was in a college dorm.

Very nice casual vibe there.

Very nice casual vibe there.

Old-fashioned boutique hotel with the charm of bygone days.

Old-fashioned boutique hotel with the charm of bygone days.

Room could use more comfortable chairs

Room could use more comfortable chairs

The most comfortable bed ever! I had my best night of sleep in this hotel! I loved the water refill station and the courtyard. Excellent neighborhood.

The most comfortable bed ever! I had my best night of sleep in this hotel! I loved the water refill station and the courtyard. Excellent neighborhood.

Beautiful property and extremely comfortable and clean. Walkable distance to everything. The staff was very welcoming and helpful!

Beautiful property and extremely comfortable and clean. Walkable distance to everything. The staff was very welcoming and helpful!

Only one elevator but we didn’t find it an issue since we could take the stairs from the 2nd floor.

Only one elevator but we didn’t find it an issue since we could take the stairs from the 2nd floor.

Our room was extremely clean and I was able to sleep well because there was no noise interference. Our only issue was that the shower didn’t drain so that made it unusable. We were only in town for one night so we dealt with it and management gave us a partial refund.

Our room was extremely clean and I was able to sleep well because there was no noise interference. Our only issue was that the shower didn’t drain so that made it unusable. We were only in town for one night so we dealt with it and management gave us a partial refund.

While I understand that the hotel is an older property, I feel in general that the whole place (room included) needed some TLC. The room's bathroom tiles, especially, needed a good scrub. The threadbare carpet in the middle of the room seemed to also be producing a rather pungent mildew smell. The staff were friendly and the area was great, but I would not return.

While I understand that the hotel is an older property, I feel in general that the whole place (room included) needed some TLC. The room's bathroom tiles, especially, needed a good scrub. The threadbare carpet in the middle of the room seemed to also be producing a rather pungent mildew smell. The staff were friendly and the area was great, but I would not return.

A charming hotel in a great neighborhood .

A charming hotel in a great neighborhood .

I had a wonderful stay at the High Line Hotel. The location is tucked just off the High Line, which made it feel peaceful and quiet while still being close to everything. The building itself has an older charm that adds to the character of the experience. The bed was excellent, one of the most comfortable I’ve slept in at a hotel, which made for a great night’s rest. Overall, it’s a unique and relaxing place to stay in the city, perfect if you want comfort and a quieter atmosphere without being far from the action.

I had a wonderful stay at the High Line Hotel. The location is tucked just off the High Line, which made it feel peaceful and quiet while still being close to everything. The building itself has an older charm that adds to the character of the experience. The bed was excellent, one of the most comfortable I’ve slept in at a hotel, which made for a great night’s rest. Overall, it’s a unique and relaxing place to stay in the city, perfect if you want comfort and a quieter atmosphere without being far from the action.

Lovely property with friendly staff

Lovely property with friendly staff

The Highline Hotel is a super hotel. It has a slow pace to it and feels nice to step off of the street and retreat to this nice space.

The Highline Hotel is a super hotel. It has a slow pace to it and feels nice to step off of the street and retreat to this nice space.

We stayed in a double queen room. It’s by far the largest room we’ve ever stayed at in New York. There were 2 closets! The bathroom was large. The water pressure was pretty good. The bed was very comfortable. The room was quiet from other guests. The first night we heard noise from outside traffic but on the second night we did not. Overall it’s more of the quieter hotels we’ve stayed at in the city. We didn’t receive turn down service as mentioned on the website and I wasn’t able to get any help from the hotel on birthday decor or a special treat for my daughter. Loved having the coffee shop downstairs. Everything we had was great. Would have loved to have had a cocktail at the outside bar but it closed before we got home each night. We didn’t use the bikes but they looked brand new. The hotel staff made excellent recommendations - we enjoyed Brooklyn Bagel & Coffee Company as well as Gotham Pizza. Location was great for us. We walked to Broadway, the Flat Iron District, the NYC Public Library, Times Square, The Village and took a subway down to the Financial District. The High Line entrance is right across the street from the hotel and Chelsea Market around the corner.

We stayed in a double queen room. It’s by far the largest room we’ve ever stayed at in New York. There were 2 closets! The bathroom was large. The water pressure was pretty good. The bed was very comfortable. The room was quiet from other guests. The first night we heard noise from outside traffic but on the second night we did not. Overall it’s more of the quieter hotels we’ve stayed at in the city. We didn’t receive turn down service as mentioned on the website and I wasn’t able to get any help from the hotel on birthday decor or a special treat for my daughter. Loved having the coffee shop downstairs. Everything we had was great. Would have loved to have had a cocktail at the outside bar but it closed before we got home each night. We didn’t use the bikes but they looked brand new. The hotel staff made excellent recommendations - we enjoyed Brooklyn Bagel & Coffee Company as well as Gotham Pizza. Location was great for us. We walked to Broadway, the Flat Iron District, the NYC Public Library, Times Square, The Village and took a subway down to the Financial District. The High Line entrance is right across the street from the hotel and Chelsea Market around the corner.

location nothing!

The best feature of this hotel is its location especially for The High Line, Hudson Yards, Chelsea Market and The Whitney Museum. Our room # 27 1/2, was quite small despite the hotel advertising that its rooms are oversized. Maybe we got this room because we booked through Expedia at a slightly discounted rate.The room was clean and comfortable and the staff and service excellent. There is a beautiful courtyard in front but once the Fairweather Bar opens, hotel guests are not allowed to sit there and drink coffee even if purchased from the hotel cafe. There’s a rear courtyard but it’s not well shaded. Also, the hotel advertised a free breakfast and Ed water bottle for each room but had none at the time of our stay. Overall, not a great value for the price.

The best feature of this hotel is its location especially for The High Line, Hudson Yards, Chelsea Market and The Whitney Museum. Our room # 27 1/2, was quite small despite the hotel advertising that its rooms are oversized. Maybe we got this room because we booked through Expedia at a slightly discounted rate.The room was clean and comfortable and the staff and service excellent. There is a beautiful courtyard in front but once the Fairweather Bar opens, hotel guests are not allowed to sit there and drink coffee even if purchased from the hotel cafe. There’s a rear courtyard but it’s not well shaded. Also, the hotel advertised a free breakfast and Ed water bottle for each room but had none at the time of our stay. Overall, not a great value for the price.

We were upgraded to a king size bedroom and it was so great, spacious, super comfortable and we did rest nicely all night

We were upgraded to a king size bedroom and it was so great, spacious, super comfortable and we did rest nicely all night

no dining facilities except drinks

no dining facilities except drinks

We will be back!!

We will be back!!

Lovely boutique hotel with a wonderful coffee shop and beautiful courtyard to sit at and enjoy. We also loved the pop up restaurant/bar in the courtyard.

Lovely boutique hotel with a wonderful coffee shop and beautiful courtyard to sit at and enjoy. We also loved the pop up restaurant/bar in the courtyard.

My room did have an order but a great place and staff.

My room did have an order but a great place and staff.

Frank checked me in. Not only was he super friendly, but he also gave me an upgrade so that I could overcome my jet lag more easily ☺️

Frank checked me in. Not only was he super friendly, but he also gave me an upgrade so that I could overcome my jet lag more easily ☺️

Room was huge, with 2 Queen beds. Very clean and very nicely appointed room. Outside garden bar was nice and there are plenty of great restaurants nearby.

Room was huge, with 2 Queen beds. Very clean and very nicely appointed room. Outside garden bar was nice and there are plenty of great restaurants nearby.

This hotel is gorgeous, the outside, inside and my room. The staff seemed a bit uninterested, but overall I had a good experience. I really liked the Chelsea Piers gym access and the outdoor courtyard.

This hotel is gorgeous, the outside, inside and my room. The staff seemed a bit uninterested, but overall I had a good experience. I really liked the Chelsea Piers gym access and the outdoor courtyard.

The location is definitely the only thing standing out and the idea of the Hotel—very convenient for getting around New York, and surprisingly quiet for Manhattan, which was appreciated. However, the condition of the hotel leaves a lot to be desired. The building is very old, and it shows. There’s a persistent musty, old smell, and we noticed signs of mold. The AC is very loud, and I am not a light sleeper and I had a hard time. Between that and the smell. The walls were visibly uneven, with several areas showing patch jobs that looked like quick fixes for deeper structural issues. Cleanliness was below average, and there’s no concierge or security, which made the stay feel more like a dated apartment rental than a proper hotel for the money. If you're only after a quiet spot in a good location and don't mind rough conditions, this might work—but it’s far from comfortable or well-maintained.

The location is definitely the only thing standing out and the idea of the Hotel—very convenient for getting around New York, and surprisingly quiet for Manhattan, which was appreciated. However, the condition of the hotel leaves a lot to be desired. The building is very old, and it shows. There’s a persistent musty, old smell, and we noticed signs of mold. The AC is very loud, and I am not a light sleeper and I had a hard time. Between that and the smell. The walls were visibly uneven, with several areas showing patch jobs that looked like quick fixes for deeper structural issues. Cleanliness was below average, and there’s no concierge or security, which made the stay feel more like a dated apartment rental than a proper hotel for the money. If you're only after a quiet spot in a good location and don't mind rough conditions, this might work—but it’s far from comfortable or well-maintained.

The property has a special archaic feel in the hustle and bustle of new york. Good helpful staff, clean rooms and amazing stay. Highly recommend the place

The property has a special archaic feel in the hustle and bustle of new york. Good helpful staff, clean rooms and amazing stay. Highly recommend the place

Nice but older hotel. Rooms were clean and bed was comfortable. No lobby for check in but staff was very friendly, attentive and helpful. Room wasn’t ready at noon but they held our bags while we shopped around. Water in the room would have been nice. The bar and coffee shop is not part of the hotel so you couldn’t use room charge. Overall a nice stay

Nice but older hotel. Rooms were clean and bed was comfortable. No lobby for check in but staff was very friendly, attentive and helpful. Room wasn’t ready at noon but they held our bags while we shopped around. Water in the room would have been nice. The bar and coffee shop is not part of the hotel so you couldn’t use room charge. Overall a nice stay

The staff allowed me to check in before 4 p.m., a very nice gesture!

The staff allowed me to check in before 4 p.m., a very nice gesture!

Iconic building...the hotel is lacking amenities. No front desk, very few good food options, and very expensive overpriced outdoor bar; expensive cocktails that were not good.

Iconic building...the hotel is lacking amenities. No front desk, very few good food options, and very expensive overpriced outdoor bar; expensive cocktails that were not good.

The building is old and beautiful however a little attention needed to door mechanism. Also no complimentary water or hot water kettle or even a glass for drinking in the room. I value those things

I love this property. The West Chelsea location is quiet and the hotel has great character.

I love this property. The West Chelsea location is quiet and the hotel has great character.

Very nice, quaint hotel, very close to the highline and good walking. Unfortunately, the air conditioning did not work in the middle of July so it was a very hot night of sleep!

Very nice, quaint hotel, very close to the highline and good walking. Unfortunately, the air conditioning did not work in the middle of July so it was a very hot night of sleep!

Super friendly staff. Nice rooms. Comfy bed. A bit noisy on the 10th Ave side. Super location.

Super friendly staff. Nice rooms. Comfy bed. A bit noisy on the 10th Ave side. Super location.

Nice place. Impossibly small room.

Nice place. Impossibly small room.

Nice property. Very kind and helpful staff. Convenient. Charming decor.

Nice property. Very kind and helpful staff. Convenient. Charming decor.

Great

Great

Charming hotel in a perfect location. Very friendly helpful staff, good WiFi, I was able to work remotely. Linens and amenities are excellent. Supperb café on the premises. Hotel being dog friendly, is a huge plus for me. Would be great to have a washlet seat in the bathroom is the only suggestion. Highly recommend, definitely will stay again.

Charming hotel in a perfect location. Very friendly helpful staff, good WiFi, I was able to work remotely. Linens and amenities are excellent. Supperb café on the premises. Hotel being dog friendly, is a huge plus for me. Would be great to have a washlet seat in the bathroom is the only suggestion. Highly recommend, definitely will stay again.

This place is unique and a great value! Super comfortable rooms, friendly and accommodating staff, good location for SoHo and the Village, and amazing for the Hi-Line and Chelsea Market. The rooms are uniquely decorated, very roomy (especially for Manhattan) and charming.

This place is unique and a great value! Super comfortable rooms, friendly and accommodating staff, good location for SoHo and the Village, and amazing for the Hi-Line and Chelsea Market. The rooms are uniquely decorated, very roomy (especially for Manhattan) and charming.

The property is a classic older hotel with beautiful clean accommodations and a great coffee shop. There is a tree covered patio and courtyard. The staff is helpful and very welcoming!

The property is a classic older hotel with beautiful clean accommodations and a great coffee shop. There is a tree covered patio and courtyard. The staff is helpful and very welcoming!

Loved our stay at the high line!

Loved our stay at the high line!

I had high expectations for the High Line Hotel given its reputation and prime Chelsea location, but unfortunately, my recent stay fell far short of what I anticipated. The room felt dated and worn, but not in a good way, and not matching the premium price point. There was a musty smelly throughout. The biggest issue was the poor value. The rates are high considering the lack of amenities, lobby area, and service. The bathroom was gross. Definitely fell short of a four star hotel - closer to two stars.

Pros: The “front desk” staff (who stood at a built-in book shelf in the lobby) were friendly, the bicycles we used functioned appropriately, the toilets flushed well, the complementary water bottles you had to specifically ask for worked as expected. There were sharpened pencils in the room. The location was deece. Cons: basically everything except the bro at the front built-in book shelf with the iPad. The gym situation - you gotta ask for the gym post card, then get over to the Chelsea Piers Fitness place (if you don’t get the giant post card with a QR code the fitness center will give you a hard time). You could just sign up for a free first month at Equinox and it would be nicer and closer. Overall not worth the $$$$.

Hotel hallways are a little run down, but the rooms are spacious (compared to other NYC hotels).

We had such a lovely stay at this beautiful hotel. It was in walking distance to everything we needed and we loved our time there!

Great hotel and convenient location. The room was spacious and had lots of character! I would highly recommend this hotel! It is right near the high line and many dining options!

For us, traveling with the dog it was excellent. You feel like you're on the set of a Wes Anderson film. It is very quaint. Our room was super small, but the mattress was very good. I would like more in room amenities like a coffee maker or better glassware Instead of lots of sharp pencils and an envelope sealer. It was not a very practical room. I cannot remember the last time I stayed in a hotel with a window unit air conditioner, which was very noisy to sleep with but needed. The property itself is very nice especially the downstairs coffee bar in the outside areas, but there is no food. We ended up going to the Chelsea market and getting nibbles and taking them back and just having them at the outside table area with some drinks. It is the most dog friendly hotel you can imagine and for that it made it worthwhile for us.

I love this beautiful, historic hotel. There is a lively coffee shop in the lobby with delicious coffee. The staff is super friendly and accommodating. I loved having access to Chelsea Piers Fitness and attended a terrific hot yoga class at 10:15 Sunday.

Great location and cool patio vibe. I booked two rooms at The High Line Hotel (max is 2 people per room and we’re a family of 4) Our experience was seriously impacted by a cockroach issue and a complete lack of accountability. On the morning of our second day, my husband discovered cockroaches (or likely water bugs, given their gigantic size—I’m an NYC native so I know my bugs) in his room. Not wanting to disrupt our tight schedule—and knowing I’d want to leave the hotel immediately—he chose not to tell me right away and went down to speak with the front desk himself. He was told only management could address it, but no one from management was available. On the third day, as we were checking out, he finally told me what had happened. We raised the issue again together and were again told that no manager was in the building, but that someone from management would follow up with us after our stay. No one did. I followed up by phone after we returned home and instead of receiving a call back, I got an email stating that because we had “declined to speak with management” (which is simply untrue—we were never given the opportunity), they couldn’t offer us anything. For the price and positioning of this hotel, this was a disappointing experience—both in terms of the bug issue and the lack of action.

Second floor rooms are great, ground floor not so much.

Its an amazing stay, it also provided an umbrella, just in the time of rainy weather. Have a coffee cafe and its also friendly with dogs as well. I love this place and will definitely come back again!

The room was clean and bed was comfortable but overall it felt lacking.

Barely slept for my entire stay due to noise outside from nearby construction AND inside the hotel…noise in hallway, elevator, etc.

great Hotel, amazing for dogs

The only other thing I would say is that because it’s an older (and beautiful! ) property, and the glass must be a little thin, we could hear almost every outside noise. We were on the second floor, so pretty close to the sidewalk, but people would sneeze and we could hear it. I think I’d stay there again, but I would make sure it was fall or spring so that we wouldn’t have to worry about the temperature situation.

Great location. Friendly staff. Very quiet hotel for sleeping. I was in the city for a weekend seminar and the hotel was walking distance. However I had no hot water for my shower my first morning and I had to wash my hair in the sink which weirdly did have hot water. I was told by a nice gentleman that he’d have an engineer look at it but it was still cold when I checked out. I did see a previous review with the same issue so it must be a building issue.

Meh. Pretty expensive for the state of the rooms. The bed was nice but the ceiling in the bathroom was peeling and water stained. No food on premise. Also, I could hear the coffee shop on the first floor at 7am in the morning. Not really worth $300/night.

Unfortunately, our stay was marred by significant noise issues. Our lower floor room was directly impacted by lobby and cafe activity starting around 5 am, making sleep impossible. The room itself felt unclean and eerie, with visible blood splatter on the bathroom wall. A persistent musty odor added to the discomfort. While the bed was comfortable and the staff were friendly, the poor sound insulation and cleanliness issues overshadowed any positives. The dim lighting and haphazard renovations further detracted from the experience. We resorted to melatonin to get any sleep on our final night.

Rooms are well appointed and clean. Great location!

I usually do not like any old buildings/hotels, but this hotel is amazing. I loved the vive, I would definitely go back. They provide you a metal water bottle you can fill, which I thought was great. Room was clean and no odor. Also the location was fantastic for visiting galleries. Absolutely recommend staying there.

Lovely stay.

Great value and very clean.

This hotel is awesomely cool. Lots of artsy types come here to enjoy the mecca of private art galleries the next block down, the staff is great, the entire building is warm, authentic and comfortable. The small lobby is a great place to hang out, with its small coffee and bar. It felt like a small hotel, yet it had a grand feeling about it.

Another great stay!

Hotel is lovely but has serious heat problems. I was there when it snowed one day and our room was 60° while the heater said it was on 80. Could use a little help in that area.

I was a little disappointed in my stay at the High Line and expected a better level of Customer service and quality for the price. I had a lot of trouble with the hot water in the shower, and when someone finally did come to repair, they then left the ceiling panel hanging open in the bathroom. Also the cleaning service only cleaned once during the 3 day stay.

Loved the ambience and the coffee!!! Delish!

No food or restaurants onsite, several issues with room asked them to fix and the issues were never fixed and when I addressed it again upon check out there was really not a good explanation of why the items were not fixed. Construction right in front of hotel and all thru the night not good

I love this hotel‘s location. Right across the street from the Highline park easy to walk to Javits center and great restaurants in shops around the area. This hotel doesn’t have a full restaurant in it but there’s a coffee shop downstairs. The rooms are spacious and unique Well put together.

Loved this hip, fun, and elegant pet-friendly hotel in Chelsea!

There was no heat in the middle of winter

Would have liked slippers and bathrobe. But I definitely want to go back!

Great family friendly hotel.

I loved the place. I felt like I was in the 1920s. Highly recommend

great initial vibe. Room was cold, HVAC heating wasn't working. Luckily had a small heating unit on hand ( i wonder why!!! ) Had it on all night, but it was noisy, so not a good rest. No hot water in the shower in the morning, even though it was warm at the sink. Complained verbally to the front desk: he just said sorry, and asked whether they could go and check. Way too little, way too late.Totally not an adequate reply for a $ 400 night in mid Jan NYC. Coffee btw was horrible, probably the milk was spoiled, but the bar guy didn't care that much even to throw it. Don;t know it can get much worse.....

We were in town for one night! This hotel was so quaint and perfect for our stay. It was within walking distance of where we needed to be, plenty of shopping like Chelsea Market, & restaurants! Will definitely be back and recommend to family and friends!

Absolutely terrible hotel, rooms are tiny and extremely outdated. This place looked creepy and they need a renovation immediately. Way too expensive and should be rated 2 star hotel.

very quaint and old-time aesthetic, staff were extremely accomodating and kind

The staff at the Highline Hotel was very friendly and helpful! We had to leave early and they were very accomodating in letting us out of the last night of our stay. The hotel is very old and there is nothing that they can do about that. It is charming, but the fact that it is so old leads to some problems during the stay. The floors creak so loudly that it sounds like people in the hallway walking by are in your room. The rug was old and creased and the furniture was uncomfortable. If you decide to stay here, just know these things. They can be overlooked and if you are looking for something "different" than a chain hotel, then this is the place for you!

My son and I and our 2 doodles come for Christmas Eve. The dog park is a few blocks away and we have dinner at historic Empire Diner. Its a special night

Bathroom needs a hook on wall for towel. The room needs one comfortable chair, the “sling” chair is cute but not at all practical for sitting

Great historic hotel in a perfect spot, away from the madness but close to everything.

Great dog friendly hotel!!!!! Morning coffee hour with all of the dogs was a hoot!!!! Room had one of the best mattresses I’ve experienced in a hotel stay.

We loved this hotel. Our room was charming and very comfortable. The hotel staff was welcoming and we loved the ambiance of the lobby. We’re definitely planning to stay here again.

Expected more.

Excellent hotel. We really enjoyed our stay and it’s proximity to all Chelsea attractions. We’ll be back!

Very cool older building in a great location. Rooms smaller than expected and quite loud at night on 10th. Otherwise it was a nice place to stay!

Beautiful historic building, room was very spacious and clean.

A truly unique Hotel!!

Helpful staff! ❤️❤️

The Highline Hotel in Chelsea is delightful, comfortable, convenient, and a great place for a NYC escape…. especially if you’re a writer!

Clean and warm. Spacious room.

We stayed here as part of a family group, so I got to see three other rooms in addition to my own. All were well appointed, very well decorated, and very comfortable. Spacious by New York standards, with a robe and cozy slippers, and the most incredibly comfortable bed I think I've ever slept in. Grabbing a coffee and hanging out in the lobby is a must, because you'll get to see a lot of adorable dogs walk through. Don't forget to take advantage of the day pass at the Chelsea Pier, because that is an absolutely phenomenal gym! Good breakfast options nearby, but you'll need to walk a few blocks over for dinner.

Lovely staff. Charming. Great coffee bar. Unusual

Beautiful rooms

This hotel was in no way worth the money. The area was lovely with lots of dining options. Very walkable and safe. The hotel room was OK but it lacked amenities that should have been available for the cost such as smart TV that allows connection to streaming services and in-room coffee facilities. The housekeeping was mediocre with a bathroom towel put on the floor behind the toilet and no bathmat (just a hand towel for a bathmat). The room is old and so are the furnishings; while some were vintage others were just worn out. The internet was down for a whole day during our 3-day stay with no information as to when it would be available.

Excellent! Excellent stay

So refreshing and unexpected in a Manhattan! Room was spacious, clean, and comfortable. Great location. Staff were super friendly and helpful.

The room was disappointing for the price we paid. The bathroom is in tired condition. The room had very poor storage - there were no drawers to put clothes in and there was nowhere to hang towels in the bathroom. On the plus side, it was fairly quiet and the bed and linen was wonderful.

The hotel grounds are nicely situated in the Chelsea neighborhood. Surrounded by large trees and other greenery, the hotel provides a quiet and cozy getaway within the city. Furthermore you’re close to the High Line walk, Little Island, Chelsea market, and Empire Diner, a few local places I enjoyed!

It was lovely. Large room, nice view