Sheraton Tribeca New York Hotel

Very Good

the hotel registration and lobby were under construction so it was not good downstairs. however, my room was perfect with its own patio and amenities bed, temperature were all great, as was the staff. Especially wonderful waiter in the ersatz dining room.

Room was clean and comfortable. Renovation caused chaos and filth. 2 out of 3 elevators were not working when we got there. Later one was fixed. Line of people waiting to use them.

When we arrived we were met by loud machines and dusty tarp taking up half the lobby. Apparently renovations were being done. My guests and I were never notified prior to arrival work was being done in the hotel. No consideration was made for patrons, gym was out of order and they made a make shift bar and dining area that wasn't available until 5pm. I picked this particular hotel based on amenities and NYC views; we only got views! No compensation was offered for the inconvenience of renovations.

This was my most horrible hotel experience in NYC. When I arrived the room wasn’t ready even that my reservation said check-in starts at 3.00 PM (I arrived around 3.45 pm) had to wait for my room The front desk staff was very unfriendly and not accommodating at all. . Only one elevator was functioning and it took me an hour to get to my room. I wasn’t notified that the hotel is under renovation and everything was a mess. I am deeply disappointed with my stay.

No one warned me that they were doing renovations on the ground floor and construction work all around the perimeter. No one warned me that they were doing renovations on the ground floor and construction work all around the perimeter. If you want to ruin your sleep and your vacation, go ahead and stay at this hotel. Also, housekeeping didn't come even once during the three days.

Exceptional

Superb

Exceptional

After staying here many times, this is probably my last. They are renovating the hotel and the main entrance is a mess. I waited a half hour for the elevators two times because one didn’t work at all. It is a mess. The rooms are tiny now. You have a super large TV on the wall, and a table and chair and the bathroom shower is a water closet. The amenities are few compared to my stay in fall of 2025. It’s a shame how they made the rooms so small and clunky. I didn’t eat there. I just wanted out the next day.

Very poor

Reception did their best The fact that the hotel did not advertise that there is MAJOR renovation ongoing, and as a consequence many of the facilities that we needed, such as business lounge facilitates was not available. The night manager was one of the most obnoxious and rude people I have met and you should fire him immediately.

Good

The lobby is under construction, and the temporary check-in desks look cheap and are messy. Also, my particular room had a window yet there was no light that came in because of the building next door. Lastly, I reserved a King room, but when I arrived, I was assigned a queen. When I asked about this, I was told that when I book through Expedia, it's "run of the house." The hotel fixed this and gave me a king room, but I would rather not have gone through that.

Exceptional

Construction happening but it was all ok.

Exceptional

Everything was top teir

The hotel is in a very convenient location close to shops, restaurants and other busy areas. We could tell that the room had been recently renovated and overall we had a pleasant stay. There was construction work taking place on the ground floor which made access to the hotel less pleasant and super noisy. In addition, there was no dedicated waiting area for arriving or departing guests. This was the second Sheraton we stayed at in New York and unfortunately in both cases we found the staff to be less helpful than expected. I had made the reservation through Booking.com for myself and a friend. I had not added her name to the reservation beforehand as I did not realize it was necessary. When my friend arrived before me and attempted to check in she was met by a staff member who was extremely unhelpful and came across as rude. Rather than explaining that I could simply add her to the reservation so she could check in the staff member repeatedly refused without offering any guidance or solution.

Very clean and comfortable also modern AC was a little noisy

Very good

Good room, recently refurbished. Comfortable. Very useful being a club room giving us access to the club breakfast and evening drinks. Our room was right next to the very noisy lift. Noise intrusion at all hours! The lobby area was under major refurbishment so restricted access to facilities and extremely noisy during the daytime.

Location is in a good spot between Soho and Tribeca easy to navigate to the city Construction at the lobby area

There was construction, so there were periods of noise but not at night. I felt safe here inside the room but the area outside was a little interesting. I would recommend to stay off Canal and walk a parallel street if walking. The staff was working under stressful conditions considering the construction but they were not very friendly and actually somewhat bordering rude. However, that could just be New York. The employee handling the luggage and parcels was polite and helpful and was a hard worker.

Our room was renewed There was construction at the lobby at the restaurant at the Receptin. And we were not warned about that construction while we were making our reservation via booking, which is against to consumer rights. (The price wasn’t discounted due to conditions) We complained and wrote a message (via booking) about the situaiton However they even didn’t offer a drink or shuttle.

New renovation room. The work in the lobby dident bother. Location of the htl is perfect The ac and cold wind over the bed in the room were very strong. Ac did also reset during the night

Unfriendly frontoffice stuff,six pm the room was not ready,do not send anything from Amazon,they send it back without checking,they live only one small bottle of water for two people,noisy ac you have to turn off if you want to sleep etc.DO NOT STAY

New renovation room. The work in the lobby dident bother. Location of the htl is perfect The ac and cold wind over the bed in the room were very strong. Ac did also reset during the night

Our room was lovely and everything was fine with it but the lobby was a mess, there was construction that hadn’t been mentioned when booking and there was a lot of noise/drilling happening in the area. Look above

Well connected location - renovation going on - room was trespassed and had to engage in week long conversation and disputes with the hotel who denies responsibilities

Pleasant

Nice room with view of city but construction in lobby takes away alot, should allow greater access to roof top

I think the property staff was very underwhelming. Especially the front desk people, because every time we asked and called them that we need something or anything else they said we’d be right up and they weren’t there and never came to help us out. The AC was terrible it was hot and even with that I asked to make it cooler but they didn’t.

Passable

Exceptional

Very good

Lovely and well placed hotel, nice rooms Sadly the lobby was being refurbished , so the reception and restaurant were quite limited

Very good

Good room. Comfortable bed. Under reconstruction … so messy and crowded “lobby”. Eating spaces cramped. Front desk staff curt and barely helpful. Generally acted like they were doing me a favour by responding.

Amazing Location steps away from SoHo with great selection of restaurants nearby and amazing shopping as well as Canal street buzz and excitement / newly renovated room and very comfortable bed Noise from ongoing construction

Should have queen size beds.

Very nice hotel can’t wait to see it when they are done renovating. Staff was nice check in and check out was a breeze.Great location and access to parking.

There’s construction and it starts at 7am The noise

Good

is all under cosntruction, they didn't say anything when i reserved. Noice was horrible, there was no lobby. The street is mich more than noisy

Under construction and very loud

Great location

The property was under construction and was not told by Expedia or the hotel. When asked about refund to switch hotels they refused: hotel blamed Expedia and Expedia blamed hotel😡

The only good thing is the housekeeping. Rooms were clean. Front desk is rude, unhelpful, lazy

The staff was amazing! The room was perfect! The rooftop was incredible.

Best hotel ever we absolutely loved everything about it omit the renovation

The hotel was in reconstruction, noise, the elevator doesn’t work, no parking. Bed was uncomfortable.

Whole reception was being renovated. I didn’t know in advance which could very well be because I didn’t look hard enough, but that is why my experience was not the best

Beautiful place, it was under...

We had the top floor which was appreciated, but this was a standard room. Appreciated the larger room in general, nice sized bathroom. The breakfast included was better than expected, and we enjoyed sitting on the rooftop deck on level 21 taking in the vista of midtown - fantastic view both during the day and at night!

Immaculate, the rooms were kept spotless every day x We just didn’t realise it was under construction, but otherwise, perfect x

Newly renovated room was a decent size for NYC. Very comfortable, new mattress. Well decorated and functional. Above basic needs/quality. Club Level room with nice b-fst room and snacks and deck.

Very friendly staff and room is very nice and clean! Definitely will recommend it to my friends and family!

I liked the location, very walkable to so many great restaurants like Sake no Hana and the hotel staff was great they made this stay amazing for my fiancés birthday with their attention to detail! I would definitely stay here again

I liked the location, very walkable to so many great restaurants like Sake no Hana and the hotel staff was great they made this stay amazing for my fiancés birthday with their attention to detail! I would definitely stay here again

The neighborhood was close to boutique stores and restaurants. However, Canal street was full of street hawkers, which made it impossible to walk down Canal. St Rooms were clean and comfortable. Breakfast: The waiter did not offer refills on coffee. I had to ask for silverware and napkin. The oatmeal was watery, like soup and the berries were spoiled. If I knew that the hotel was under construction, then I would've stayed at Sheraton Soho.

The neighborhood was close to boutique stores and restaurants. However, Canal street was full of street hawkers, which made it impossible to walk down Canal. St Rooms were clean and comfortable. Breakfast: The waiter did not offer refills on coffee. I had to ask for silverware and napkin. The oatmeal was watery, like soup and the berries were spoiled. If I knew that the hotel was under construction, then I would've stayed at Sheraton Soho.

covered in dust also

Personal items stolen Under construction

Personal items stolen Under construction

Good

The property is under renovation. There is alot of construction going on and had we known we would have stayed somewhere else. You are literally part of the construction as you end its terrible. Only good thing is the staff was wonderful did the best with what they could

Great

Great location

Be aware and read the notes hotel is under the construction

Internet wifi didnt work

View Internet wifi didnt work

Room was clean and tidy, it was quite compact for its price and had no decent table to fit a laptop and work with a minimum amount of comfort.

Exceptional

Light in the bathroom was broken as was the bathroom door and lock. The hotel is under construction.

Heavy construction on the building . Would’ve been nice to know to know before paying 900 dollars

Only issue was that the hotel was being renovated and so was noisy and dusty and we weren’t informed when we booked

The room was very clean and fresh

building is under renovation. staff was very accommodating. this property isnt really tribeca but more like tribeca adjacent .

Excellent. When I come to New York I stay here

Staff was excellent. Feels like home

Good

Nice hotel. Room was nice and comfortable z I got a nice renew room. Staff was friendly and nice. Position is great. They are renewing the entrance so it’s a bit sad when u arrive. But ofc won’t last long

Location was fantastic! Had a newly refurbished room on 18th floor, which was great and quiet from both traffic and the noisy renovations going on downstairs. Noisy in the lobby, drilling etc due to renovations. No breakfast restaurant..? Aircon in the room was blowing a hurricane directly on to the bed. Would be nice to be able to keep it on but in another direction.

great stay

The room was great. Very clean and comfortable. The lobby was under construction, so it was a bit noisy and did not look as nice as usual

Nice

the hotel was under construction and renovations - this was not disclosed.

the hotel was under construction and renovations - this was not disclosed.

Passable

Absolutely nothing The hotel is currently under construction until mid-June, and there was absolutely no prior communication about this to guests. That is a major failure on the hotel’s part. Guests are paying full price without being informed that they will be dealing with constant noise, limited facilities, and an overall disrupted stay. We checked in at around 9:45 PM after a long day, and the front desk experience immediately set the tone. When we tried to pay, our credit card triggered a fraud alert, which we clearly explained and were actively resolving. Instead of handling it professionally, the staff member raised her voice and repeatedly said, “YOUR CARD IS DECLINED, your card is declined, your card is declined,” in a loud and confrontational way. It was embarrassing, unnecessary, and completely unprofessional. There was no need to handle it that way. A simple, calm approach like, “Ma’am, it looks like the payment didn’t go through, could you please check?” would have been more than sufficient. Instead, the situation was escalated and handled with zero discretion or respect for the guest. Her attitude overall was unacceptable. The way she spoke to us, to other customers on the phone, and to the next guest in line was rude and dismissive. It felt chaotic and poorly managed, as if there was no standard of professionalism at all. The construction noise was loud and ongoing, the room smelled strongly of paint, and most amenities were unavailable. On top of that, basic amenities like toothbrushes were not provided, even after we called the lobby to request them. This may vary by hotel, but from our experience, this is a basic standard in many hotels around the world. For the price being charged, this experience is completely unjustified. The lack of transparency combined with the unprofessional and disrespectful attitude from staff makes this stay unacceptable.

Very good

Convenient place / clean/ enough places to eat out near the property : close to the subway Renovation work in progress at the entrance / food

Exceptional

Clean and nice

The hotel is under construction. The construction noise is unbearable in the lower floors and the rooms on the upper floors smell like fresh paint. Skip this hotel for now.

Breakfast was great

The over all experience abd happy hour and breakfast was a great bonus. The staff was excellent and exceptional customer service The renovations in process getting around the elevator. Although they said my next stay should be finished

Two things, first there was foyer construction not mentioned. Second, I had a double bed room reserved, they said they were upgrading me to a suite. They did upgrade me to a bigger room but it had a King bed and pull out coach bed. This is not an upgrade to me, they just moved me to less desired room by most guests.

Friendly helpful staff

The cleanliness and staffing! The small space in the room, but it was still really nice!

Despite it being under construction I was moved to a higher floor that was brand new. The staff was extremely helpful and the room was very clean. Would definitely stay again

It is under renovation on the first floor and once you step out of the hotel, its dirty surrounding but thats NY for ya! Great friendly staff and smooth check-in! We got one of the upgraded rooms and great sq footage for a NY hotel! Very clean rooms. Very quiet overnight! Sub par stay! Would come back! Near subway! Good location to SOHO, Chinatown!

Its handling a construction right inside the building, not too bad but a bit messy

the staff was excellent.we were selected for an upgrade what an awesome experience. my sister and I were really blown away by all the wonderful amenities and things left in our room. Definitely a 10 out of 10

Clean/spacious room. Friendly staff. Convenient parking.

People usually book a hotel to rest and relax. If there's construction going on inside, it's best to close the hotel for a few days.

Friendly staff and free upgrade some minor noise from service elevators?

I paid a lot of money for 2 rooms. Expedia didnt notify me as well. I will never use ecpedia and Sheraton as well.

Breakfast was good

Thin walls between rooms

The hotel is going under a massive renovation, we were not aware of it not notified so our stay was complicated as we are traveling with a baby. The rooms area very small and quite outdated

The staff were very attentive and helpful. The only negative was the construction in the lobby that made getting in and out of the lobby difficult at some times.

Location. The noise. The very poor internet

There is big construction happening, so just be aware! It did not disturb us, but hammering and such started around 8 in the morning.

Great hotel overall. Loved the location and amenities, and the room was spacious and comfortable. The staff was very nice and responded to requests quickly, which made the stay even better.

Clean room

Pristine clean room and bathroom. Proper rack for two suitcases. Extremely comfortable bed, soft beddings. Nice and comfortable bathroom, with plenty of shelves for your own staff. Good location, close to the metro an walking distance to he Hudson River. I’m planning to return next time in NYC Part of the hotel is under renovation, the lobby in particular

Most of the staff was excellent, but there were a couple of instances that were not up to par. One of the people at the in room dining just didn't put the order in so we were waiting around for an hour before we called down. We were trying to be understanding because the building is under construction, it was a breakfast order so I figured it was a busy check-out day. We ended up getting our order after many apologies, but it took an hour out of our day so everything else we had planned had to be compromised. Not a big deal, but kind of disappointing. For the money, we’ll try somewhere else.

Construction

Although it is under construction the hotel was clean and check in was easy.

Clean rooms, kind staff. Location has great access to subway lines. Fairly quiet (minus construction). Generally good. Construction going on in the building. They were good about not starting up until 9:00 a.m. The lighting in the bathrooms is especially unflattering and sometimes strobed. It’s also motion activated and difficult to turn off. Bed sheets were paper thin. Towels shed.

The front desk staff is usually just busy chatting among themselves and not very attentive. The rooms are cramped, it’s very tight for a family of four.

the location.

The hotel has significant construction work going on, which we were not made aware of prior to our stay. We arrived to the sound of pneumatic drilling, with the staff on the front desk all wearing ear plugs. Work was happening 9am to 5pm everyday but Sunday, so sleeping isn’t a problem, but it’s not particularly nice to have to effectively walk through a construction site to get to the elevator. And it meant relaxing in your room during the day kind of impossible (even for us on the 5th floor). Overall the hotel was a decent base for exploring NYC, but had we known about the construction work we would definitely have utilised the free cancellation policy and booked elsewhere.

Pleasant staff and clean rooms. Undergoing renovations which wasn’t mentioned before I booked.

Everything was great, even with the construction. The staff especially was amazing. I can picture after the construction it will be great. I did not rate anything other that staff and room because of it.

Great staff

Given free upgrade by super friendly staff. Highly recommended!

Staff was amazing. Parking near by but pricy. Construction was being done so was loud early ing am

The property is under construction. Staff was okay.

The hotel was nice but the first room we got was NOT CLEAN. There was a dirty towel and hand print on the shower glass. And the room smelled awful. I did get a new room immediately Allen I reported it but it left a bad taste in my mouth about the cleanliness of the hotel. We also were not informed at construction was going and it was very loud

Not informed at booking or before arrival of construction and renovations

Let us check in early, the room was perfect and everyone was very friendly. The room was a value for the money we spent for the night - would definitely stay here again.

The noise isolation off the rooms was terrible. I was offered to change my room by the hotel management, but I was only saying for two nights, so I relied on my earplugs instead.

There is major construction going on in this hotel. When we got to the room, there was literal drilling and hammering right above our heads. I called the front desk. They said there’s construction going on and if we were moved, they could not promise us for the noise to stop. The noise stopped at 5 PM. Again starting at 9 AM.. when I went down to complain they offered me a $40 credit and some breakfast. I said I wanted a refund.. they said they cannot give me the refund and it was stated on Expedia before I checked out that the hotel was under construction. I looked on Expedia to book another room and nowhere did it say it was under construction. The desk manager took My Phone looked then looked on her computer to see if it said that. She then called somebody and said this gentleman says that it didn’t say it was under construction on Expedia.. He told her to give me a full refund.

There was loud construction inside the hotel the whole trip.

Canal Street Subway station is located next to the Hotel making it very convenient to take the E train from Penn Station NY to the Hotel in 10 minutes. From the Hotel you can walk to many different restaurants. Hotel was very clean with a very comfortable bed.

No on site parking

It would be nice to have slippers in the room. I am satisfied with the rest.

The staff is very rude

This is a great hotel for the price. Very nice and newly renovated rooms with nice city views. Close to NYU and SoHo. Walkable to great restaurants and shops and very easy and reasonable parking right again the corner at Wooster St garage.

Good value. Construction while we were there, but not much impact on our weekend stay.

While our stay was generally fine on the whole, it was not without a couple major concerns with respect to cleanliness and attention to detail that you should be made aware of. For one thing, the room we were initially given had an unbearably strong smell of pet urine as soon as we opened the door. The smell (and the assumed presence of ammonia in urine) was bad enough that we immediately went back down to the lobby to request a new room. I will say the hotel staff did tend to this change swiftly which was appreciated. The second issue came when our toddler discovered and picked up a medicine capsule from the floor of our room that had been overlooked by the cleaning staff. I discarded the capsule but not before taking images to share with the staff. I will say I don't feel the severity of the near-miss quite dawned on the employee I spoke with. Hopefully you can imagine the panic this created not knowing the type and origin of the substance in the hand of our two year old... Honestly, this was an uncharacteristically disappointing experience for a Bonvoy hotel.

The Sheraton Tribeca delivers in the most unpretentious manner. The view from the 19th floor was amazing but it was in addition to the effortless service we received at check in/out. The room? Clean, comfortable and surprisingly spacious. For me, the test for any hotel is: Would I want to stay there again? The answer is a resounding yes!

Room is clean and location is good.

Room is clean and location is good.

Room was clean. Restaurant inside the hotel was very convenient. FOOD was fresh and delicious.

Room was clean. Restaurant inside the hotel was very convenient. FOOD was fresh and delicious.

Staff were very friendly, the restaurant food was very good too! Great location, despite some comments around Canal Street, I felt perfectly safe when travelling to and from the hotel. Would certainly recommend!

Staff were very friendly, the restaurant food was very good too! Great location, despite some comments around Canal Street, I felt perfectly safe when travelling to and from the hotel. Would certainly recommend!

Clean room, great location, friendly staff

Clean room, great location, friendly staff

The TV did not work and the toilet ran constantly making SO MUCH noise! I tried calling the desk and the automated message said "agent unavailable. Try again later." After MANY MANY attempts, I gave up. Otherwise, the hotel was clean and well located.

The TV did not work and the toilet ran constantly making SO MUCH noise! I tried calling the desk and the automated message said "agent unavailable. Try again later." After MANY MANY attempts, I gave up. Otherwise, the hotel was clean and well located.

The room was clean and definitely recently renovated - very nice! We’ll stay there again!

The room was clean and definitely recently renovated - very nice! We’ll stay there again!

Clean, modern, nice staff, quiet, nice bedding, spacious, safe.

Clean, modern, nice staff, quiet, nice bedding, spacious, safe.

Very nice, well appointed hotel. Friendly & professional staff. I would return.

Very nice, well appointed hotel. Friendly & professional staff. I would return.

after changing hotels I received an email saying I had left a charger and I could come pick it up. when I went to pick it up the man at reception said he had no idea what I was talking about. avoid if u can.

after changing hotels I received an email saying I had left a charger and I could come pick it up. when I went to pick it up the man at reception said he had no idea what I was talking about. avoid if u can.

The staff is very nice, the room was very clean.

The staff is very nice, the room was very clean.

Clean room, friendly staff, great location.

Clean room, friendly staff, great location.

Everything is fine

Everything is fine

Room was spotless if a bit small. Everything worked and the bathroom was great and the service seamless.

Room was spotless if a bit small. Everything worked and the bathroom was great and the service seamless.

Loud construction during stay, this info should have been transparent during the booking processing. I was told this info was at the bottom of an email which feels purposefully opaque.

Loud construction during stay, this info should have been transparent during the booking processing. I was told this info was at the bottom of an email which feels purposefully opaque.

Did not disclose major construction that made it impossible to be in the room from 9-5pm.

Did not disclose major construction that made it impossible to be in the room from 9-5pm.

Great location

Great location

Nice clean room, very courteous front desk staff, great location! Also Tribeca Bagels is right next door and open 24/7 such a life saver for me!

Nice clean room, very courteous front desk staff, great location! Also Tribeca Bagels is right next door and open 24/7 such a life saver for me!

We enjoyed our stay

We enjoyed our stay

Good location, good service

Good location, good service

All the staff was very helpful and courteous, the room was spotless and the location is great and easily reached by the A train, which is very convenient from the JFK airport.

All the staff was very helpful and courteous, the room was spotless and the location is great and easily reached by the A train, which is very convenient from the JFK airport.

Great location! Rooms were large with lots of storage, especially considering the usual in NYC:)

Great location! Rooms were large with lots of storage, especially considering the usual in NYC:)

Room were spotless and very comfortable. The staff was very helpful and amazing.

Room were spotless and very comfortable. The staff was very helpful and amazing.

This is a wonderful place to stay in New York City! Our room was on the Club level and the breakfast and evening snacks were very nice. Marcos and his staff there were quite helpful and welcoming! The hotel is well located and less than a block from the subway. We would love to stay again sometime! Thanks Tribeca Sheraton!

This is a wonderful place to stay in New York City! Our room was on the Club level and the breakfast and evening snacks were very nice. Marcos and his staff there were quite helpful and welcoming! The hotel is well located and less than a block from the subway. We would love to stay again sometime! Thanks Tribeca Sheraton!

Very helpful staff who go above and beyond to make our stay comfortable. Excellent location and very comfortable rooms.

Very helpful staff who go above and beyond to make our stay comfortable. Excellent location and very comfortable rooms.

Cleaned

Cleaned

Our stay for a family of 4 was good. The room met all expectations. The building is good too with a guest lounge area and a guest balcony that has a nice view uptown. The area is fairly handy as well, close to two different subway lines. I found all the street vendors a bit much myself along Canal St to the east of the building so we usually took the Blue lines ACE which is to the west of the building. This was you don't have to walk along Canal St. Also connects fast and well to Brooklyn if are headed that way during your stay. There is a aldi and lidl and others in brooklyn if you need groceries. Groceries in Manhattan are very expensive. In general great hotel if you can get a good price.

Our stay for a family of 4 was good. The room met all expectations. The building is good too with a guest lounge area and a guest balcony that has a nice view uptown. The area is fairly handy as well, close to two different subway lines. I found all the street vendors a bit much myself along Canal St to the east of the building so we usually took the Blue lines ACE which is to the west of the building. This was you don't have to walk along Canal St. Also connects fast and well to Brooklyn if are headed that way during your stay. There is a aldi and lidl and others in brooklyn if you need groceries. Groceries in Manhattan are very expensive. In general great hotel if you can get a good price.

Poor customer service.... lobby and common areas can be cleaner.

Poor customer service.... lobby and common areas can be cleaner.

3 days of no room service even tho requested. poorly maintained and managed hotel. avoid if you can, otherwise it is survivable.

3 days of no room service even tho requested. poorly maintained and managed hotel. avoid if you can, otherwise it is survivable.

Location is perfect. Very affordable and clean. Impressive restaurant and lounge.

Location is perfect. Very affordable and clean. Impressive restaurant and lounge.

The staff was so friendly and helpful! Great location.

The staff was so friendly and helpful! Great location.

Enjoyed the concierge lounge. Nice value in NYC. Centrally located.

Enjoyed the concierge lounge. Nice value in NYC. Centrally located.

Old hotel, over prized

Old hotel, over prized

I felt the assistant manager was a little curt and impolite. The elevators were very slow and facilitirs seem dated. The suites we booked were small but very much overpriced.

I felt the assistant manager was a little curt and impolite. The elevators were very slow and facilitirs seem dated. The suites we booked were small but very much overpriced.

The employees were really good and service oriented , the room was clean and comfortable. The only downside of this hotel is it’s location.

The employees were really good and service oriented , the room was clean and comfortable. The only downside of this hotel is it’s location.

Great room. Mind blowing views.

Great room. Mind blowing views.

Nice room, easy check in and out, easy access to subway.

Nice room, easy check in and out, easy access to subway.

Comfy and clean & excellent location

Comfy and clean & excellent location

Great staff

Great staff

It’s a terrific location. We love it. There was just extra construction making it less than 5 stars otherwise it was a great stay with amazing service.

It’s a terrific location. We love it. There was just extra construction making it less than 5 stars otherwise it was a great stay with amazing service.

The room was comfortable and clean. The staff accommodated our request for adjoining rooms and were helpful anytime we had a question. The location was fantastic, we had a great stay!!

The room was comfortable and clean. The staff accommodated our request for adjoining rooms and were helpful anytime we had a question. The location was fantastic, we had a great stay!!

Stayed in the club floor. Staff was friendly, good amenities, great location!

Stayed in the club floor. Staff was friendly, good amenities, great location!

very average in all areas.the 4 main chairs in the special lounge area in the lobby all have rips/tears/ in the seat. almost funny they let this go for as long as ive been coming. also, check in staff in general does not seem to enjoy their jobs. horribly overpriced on peak days.

very average in all areas.the 4 main chairs in the special lounge area in the lobby all have rips/tears/ in the seat. almost funny they let this go for as long as ive been coming. also, check in staff in general does not seem to enjoy their jobs. horribly overpriced on peak days.

Clean rooms and helpful staff

staff was so nice & it’s located in the best area. When I come back I’ll only ever be staying here

We had a fantastic stay.

Nice

As a guest, a basic level of courtesy and acknowledgment is expected, especially at a hotel of this standard. The lack of professionalism at check-in set a negative tone for the stay.

The staff were very lovely and helpful

The room was very clean, and the front desk staff were quick, helpful, and very friendly. Check-in was easy and smooth. Great experience overall.

Nice place !

Stay was perfect! Location is close to Soho but the surrounding corners are a bit sketchy but overall good value !

Room and restroom were clean, staff was extremely helpful and attentive, coffee and refrigerator in the room came in handy, had a great view of canal street and manhattan bridge!

Perfect location. A few mins walk away from subway stations of multiple lines to get you to Manhattan and Brooklyn. Chinatown and SoHo nearby.

Great service, clean room, easy check-in and check-out

Great hotel no complaints close to subway sto

Very convenient location, clean, nice staff.

Facilidades y habitaciones muy limpias. Nice place to stay.

Clean and spacious room. Excellent customer service by staff…front desk, hospitality, housekeeping. Really enjoyed the complimentary drinks, cold brew, hot cocoa! We’ll be back!

Always reliable and less expensive than other choices. Good location as well!

Clean, very good staff, averaged amenities, but to load, you can here the things happening in other rooms and outside too.

Room and beds were small...seedy neighborhood

Received timely check in on desired floor. Staff was friendly and professional.

The staff was courteous and the room was exceptional!

Great stay! Great staff!

I then gave room to my cousin who was going to a. Show in broadway and they would not allow him to use room. He had to pay for another room. CUSTOMER SERVICE TERRIBLE

Would NEVER step foot in this hotel again. Disgusting

NA

Staff was great. Room had heating issues and had a clock that was an hour behind and read that the dated was March 30. Location was excellent for exploring down town NYC.

Good stay

The room was perfect on arrival. It was comfortably spacious with an amazing view!

Good experience overall. Had a corner room that was very quiet.

All good!

The room was clean and overall the hotel was inviting.

Clean , bartender/waiter great

Very clean and spacious room. Loved having access to a fridge.

The hotel is also close to a lot of spots in soho which was great and the vibes were immaculate. I will most definitely be coming back here and recommending this hotel to friends and family. Thank you Sheraton Tribeca Hotel for the hospitality.

Clean room and friendly staff

The Sheraton was great! I’ve tried 4 other hotels in NY and this is now my favorite. The rooms are spacious for NY standards, clean, and the subway is a block away so easy to get anywhere. 5 stars!

Staff were friendly and helpful but the paper thin walls are rough. Sirens, horns and other travelers echoed all night long. Would avoid.

The property was clean and conveniently located! The room was a bit small but that’s too be expected in New York

Courteous staff, convenient location to downtown,

Clean room and friendly staff! Located near the subway with great restaurants in walking distance.

Great location!!!

Everything was great, very hospitable and staff was very professional and answered all my questions! I’ll be back soon!

Room was clean and bed very comfortable

My husband and I only stayed for 1 night, but the staff were very accommodating and helpful. The room was standard, with enough space to have 2 open suitcases. It was exactly what we needed, and it's extremely convenient in terms of transportation. You can easily grab a cab, Uber, or multiple train lines.

nice location, good price and comfortable room. HOWEVER - the air conditioner blows directly onto the bed, there is no way to control it's direction, which is VERY annoying. Also, the shower has no temperature adjustment (yes, you read that correctly) you can only control the amount of water. There must be an auto set to temp, which was a bit hot to my liking, so I was forced to have the pressure set to just above a trickle so I was not getting soo much hot water on me. This caused me to take a long shower to get all the soap off me. I have never seen such a poorly design shower in my life (50+ years old). They did put me in a handicapped room and the shower head, at it's highest level, was at chin height.....this also I have never seen before and stayed in numerous other handicapped rooms.

The lobby was extremely nice and I loved the complimentary cold brew.

Upgraded my room, nice staff, bellman available

Friendly and helpful staff

We booked at the Sheraton because they had sling bed and pull-out couch/bed for our family. They told us they overbooked that type of room and they didn't have that, so we had to take a smaller room with two small full size beds. We were crammed together and all slept like crap. We were extremely unhappy with the service and accommodations.

It was a great stay from check-in to check-out. The staff was friendly, helpful and efficient. The room was great, and we had a beautiful view. We are already booked there for our next trip.

The Sheraton Tribeca always treats customers first class. This was no exception with a room upgrade and just a wonderful overview experience. I cannot thank them enough.

Excellent hotel. Friendly staff, clean rooms. No complaints!

A comfortable, clean and decent-sized room. Breakfast was great and we were given a voucher so one day it was free (and a huge meal). While in person the service was always excellent, it often took front desk a long time to answer the phone. However, I would stay here again due to the quite reasonable price... especially for Manhattan.

We would definitely stay here again! The room was great and the view…fantastic! The staff was wonderful and extremely helpful. The location was also awesome, easily walkable to both Little Italy and the World Trade Center Memorial. I highly recommend!

It was a great location for what I was in Town for.

Would definitely stay there again.

People at reception were great, offered drinks, took care of luggage while we waited for room. Room was ready early. It was clean and neat. We had access to the roof deck, totally worth it! Lots of great restaurants in the area, shopping, galleries and sites. Would definitely stay again

Very clean and good service - no problems with noise or room temperature

It’s always a

The staff was wonderful. The room was clean. The toilet needed repairs and the hallways are dingy with carpet that needs to be replaced. The two elevators are not enough, we waited for an elevator a lot.

Staff came in despite Do Not Disturb

Surprisingly nice property in a great central location to enjoy Tribeca, Soho and the Vilage.

average in every way.

Nice

Requested a king bed, we got 2 double beds, when I went back down to front desk, it was not made clear that the room they were switching us to with a king bed was much smaller, which is NOT what I reserved. Very small room. But location excellent

Location, location, location! This property is showing its age but room is spacious, property is well managed, clean and a friendly staff. The elevator can be slow and often crowded but that is only issue we had. The area is well situated at crossroads of Tribecca, SoHo and Chinatown. Extremely walkable - with shops and restaurants at your doorstep. And almost all subway lines are within a few blocks of this hotel. For the price, this hotel can't be beat in NYC!

Had issues requesting 2 extra towels. Took 2 days 3 calls and 2 in-person visits to get 2 towels.

ive stayed here a few times now, as its close to work meetings. it is an extremely average hotel, think mid to late 1970's. when I checked in I found medicine on the floor near the bed, and the trash can in the bathroom was full. ive never been to a hotel where the staff behind the desk to check in never seems to enjoy their job. they are not people people. and today I specifically asked to have room cleaned but my request was ignored. seems to be a very poorly managed hotel, especially with whoever does the hiring. avoid if you can, tho in a pinch it can serve a purpose in you travel plans , tho often horribly overpriced . it is survivable and generally sleepable.

The staff is awesome!

Great area

I celebrated my 35th birthday day here for two nights and they were very accommodating and very helpful and they made me feel acknowledged when checking in celebrating my birthday. I enjoyed myself at the Sheraton.

Such a nice stay! The front desk staff were friendly and accommodating. Will stay again!

Professional and friendly.

The hotel was okay, but immediately outside the front door was filthy. A lot of trash and debris all over the sidewalk. The hotel could pay some one to clean out front, even if it is technically public property. It is a really unpleasant experience going in and out of the property.

Excellent stay

Ok

The hotel overall was great. Would stay there again. A little unsafe in the nearby streets

Good location opposite subway (not the sandwich place!). Road can be noisy but it’s NYC. Hotel was clean although a bit dated in places. staff friendly

Loved the room and staff especially concierge services and receptionist were great.

Good

Property was nice and clean. Staff greeted you everytime you entered the lobby. Bar staff was amazing and attentive! Only complaint was that I asked for extra blankets and never received them.

Location is pretty great but also comes with a consequence of dirt around the hotel from all Canal street vendors. Hotel is nice but rooms are pretty dated. We had two rooms booked. One had a busted AC that barely cooled. We spent two nights there. Spoke to front desk 3 times and were promised someone would come and address the issue. As of the day we checked out, AC is still busted. Hotel has no on site parking but the lot next door is pretty good and hotel validates the ticket.

Clean room and lobby

Bed was very comfy! Pillows excellent. Housekeeping very accommodating, front desk very accommodating. Floor 21 terrace needs updating, it’s shabby and inadequate.

Old and dilapidated.

Be aware, they bill for the first night prior to your stay even though you agree to higher charge for payment on premise. Front staff not helpful.

Amazing service !

The room reeked of smoke, and when I raised the issue, the manager essentially accused me of being the one who smoked in it. Absolutely unacceptable and insulting. The customer service was appalling, and I would never recommend this property to anyone. This experience has left me so disappointed that I would not even consider staying at a Sheraton property in the future. I checked out after a day and found a nice hotel in midtown (best place to have a base in Manhattan while exploring NYC).

Great service with a smile from the bell hop, front desk and cleaning staff. Great open areas and a full size room in the city.

Pet friendly

Hotel was fine for a quick business trip.

For tourists I will note that the stretch of Canal Street just to the east of the hotel is a little rough. Not unsafe really but definitely an urban experience. But that's kind of a cool thing about the location that is classic NYC - a few blocks in any direction and you're in a totally different world - the high end shops of Soho to the north, upscale Tribeca to the south, Chinatown (and the small "Little Vietnam" blocks) to the east.

The staff were so welcoming when we checked in and were amazing throughout. Got us in earlier than the time given and we were surprised to be apart of the lounge access! The room was a shock as it was much bigger than anticipated and fit 4 girls with a ton of bags! Right in the heart of SoHo with great spots in walking distance. The roof access was amazing and had the best view, photo below. Could not recommend enough for a fun girls trip! Best weekend ever :)

good

My friends and I loved this hotel! Very easy access to stores, dinning and night life! MTA around the corner. Loved it, we would stay here again. We are recent college graduates and we wanted to be downtown, this is the place to be! (The cheese sandwiches at the bodega next door are the best)

And supposedly got it fixed it still wasn’t working properly. Either very hot or very cold water was coming out.

Needed to cancel stay due to a personal emergency and called the hotel 6 days before and was told to call the booking site, called the hotel again few days later and was told no refund, and again day before the stay, and they would not give any refund or any credit towards future accomodation. Terrible service and will not stay with Marriott again.

Great hotel with a friendly staff

The hotel was clean and staff were polite and helpful.

The worst part of the stay was our initial room assignment. We were in a tiny room that looked like a converted closet (room 614). The bathroom was horrid. Although we spent one miserable night in it, we were ready to go to another hotel if we couldn’t get a better room. It was NOTHING like the picture posted on Expedia. Thank goodness we were able to get another room for the remainder of our stay (room 807) although it still seemed less than what I expected. Someone needs to check out room 618 and turn it back into a storage room.

This is a very very rundown old property and the service is slow and they don’t care to help you with any additional perks or even checking in early seemed impossible! Staff do not seem very happy to be there although Kevin at the concierge desk was amazing. Please ensure he is recognized.

Amazing

This is not a place for families. The area is not great around the hotel. The walls are very thin and it’s extremely noisy. The staff did not seem knowledgeable and after complaining to a manager, I did not get any response whatsoever other than a bill.

I had a great stay. The staff was very friendly and helpful with any questions or problems that I had. I would have absolutely no problem staying there again on my next trip to New York.

Great hotel great area and convenient to train

Great location, really well connected with subway links. Rooms and hotel itself are a bit tired and could really do with renovation. Access to the lounge and roof top was a great plus, definitely worth booking at exec level

Great room great value. We will be back.

Right off the blue line, great for a short term stay

Overall good value. Workmanship in the rooms was not up to standards i expected but was ok. Staff was great

Staff were nice. Room was clean.

Reasonable price, quiet, clean room, wonderful staff, close to shopping!!

A great location, very nice and welcoming staff, rooms are quite big Nd comfortable. I stayed for three nights and I recommend.

Would definitely stay here again. Location is great to all areas. Thank you for a lovely stay

Secondly, I was given a bad room with lousy A/C controls. It would reset itself and set the temp to 78° Thirdly, I paid so much for this room???

Excellent place to stay! Clean and close to everything!

Nice location, with good food options. Subway stations are also very close by. The staff was extremely helpful and courteous. The only disappointment was the AC in the room, which was not able to cool down the room in the night.

Noisy rough neighbourhood

The hotel emailed me to cancel the paid reservation.

Nice hotel and super nice staff

The weather was was extremely hot and humid, so we had no choice but to keep the air conditioner running. Unfortunately, the cold air blew directly onto the bed — specifically, right onto our heads while we were sleeping. This was incredibly uncomfortable and gave me a headache every morning. I had to take Advil daily just to deal with it. We asked maintenance if they could adjust the airflow so it wouldn’t hit the bed directly, but they said there was nothing they could do. This made our stay far from restful. I wouldn’t recommend this place if you care about a good night’s sleep.

But this is the deal maker. I have been at the Holiday Express,Voce, Yotel and Indigo Hotels and at the Sheraton Tribeca, the standard room was three times the size of their rooms and the bathroom is its own separate room and door so you don’t hear bathroom noises. Same rate as theirs. The hotel is near both Italian and Chinese restaurants and three blocks from the A,C, and E trains. Book this hotel and avoid the rest. Fyi, mini fridge is standard and ice machines are on each floors.

First time...excellent. quiet location rooftop area great..rooms good. Views. Everything was great. Will come again.

The employees were great and very helpful. The room was very small for three people. The description of the area around the hotel was misleading. Did love the easy access to the subway.

Good location - subway just around the corner! A 5 min walk to broadway and 15 min walk washington square park! We would recommend

A fine establishment convenient to Tribeca, SoHo and Chinatown, plus near many subway lines. A proper size, not scaled down to NYC standard. Clean, attractive, and welcoming.

Everyone was so nice and so helpful!! The front desk ladies helped clarify my directions every time we left. The club room was awesome with availability of beverages and snacks! Juan took great care of our luggage!!

Excellent location in tribeca with walking access to Soho up to Washington Park. Clean room. Good breakfast service on 21st floor as well as balcony. Subway is a block or two away and will take you uptown quickly.

All is good

Excellent for dollarHelpful, friendly staff. Would recommend.

The location of the property was another major plus. Close to the subway, restaurants, shopping, and attractions.

Location worked out really well. Hotel was great - rooms were a decent enough size for New York. Kept really clean. Staff were welcoming and helpful. Breakfast was pretty decent too

Situated nicely in Tribeca as a starting point to many other locations. Not too far from Chinatown, but an aggressive group of sellers of luxury knockoffs products are very close by a street over.

N/A

Loved the room size

Great property! Easily accessible to everything. Staff was very friendly

Rodney V. Ralph

The hotel left a lot to be desired for quality of linens, thermostat control, as well as staff friendliness. My room smelled and the elevators were functionally inconsistent. The standout employee was my housekeeper. I am grateful I had a bathtub. I can’t speak to the gym. And a complaint if corporate is reading-please bring back room service. It is a hotel that serves as a port not as a regenerative reprieve.

The hotel is very good. The rooms are modern, clean and comfortable. Location is very good and close to everything.

I don’t usually write reviews but this is a great place to stay. Supper nice staff and clean rooms. I stayed for a night and They held my luggage for me the next day while I visited the city and even gave me an umbrella because it was raining even after I checked out wow.

Excellent! Great staff, very clean, quiet.

Nice neighborhood. Nice hotel off of Canal St.

The property itself is great. The area around the property is a little sketchy.

The view of room was awesome! Also the front desk was very helpful.

Check in was excellent. I called before check in to place 2 requests & both were accommodated by staff. Recommend staying. Rooms have fridges. This hotel has rooftop with an amazing view.

Great location. Comfy bed although it can be very noisy from the traffic outside.

They cleaned the rooms everyday and provided fresh towels.

Just a amazing place to stay clean quiet nice love it

All great!

Convenient to where we wanted to go

Althought the hotel is in the heart of China town and surrounded by street sellers ,inside the hotel is smart and the staff attentive.the rooms are comfy and spacious. We enjoyed the club room access with breakfast and happy hour every day of our stay.

Really clean. Small room. Friendly staff. Unfortunately loud squeak noise coming from elevator woke us up twice.