Sheraton New York Times Square Hotel

Shower faucet was extremely difficult to achieve regulate a medium water temperature. You either burned or froze.

Staff is great and helpful.

Great location

Dirty shower

Location was perfect, cleanliness, tickets, vouchers and staff very friendly.

Very helpful staff

Needs serious updating. But the location is excellent.

Staff wonderful and super helpful highlights to Debbie at the front desk. Minor issues as elevator system change underway, in-room maintenance : faucet, clogged sink and shower as well as broken toilet flush could be anticipated with more careful maintenance program! In general my stay was worthwhile l!

Good beds, great service. Only issues is it is very crowded, but more importantly: - Gift shop for water or anything else is WAY overpriced and you can't charge to room. - No Marriott lounge. Again, you know what you are getting, just didn't think earplugs at the Gift shop ( crappy little ones ) would be $8.50 each; and small water bottle would be $6.00.

The main thing to note is that this is a Marriott property that sells rooms at significantly discounted rates through third-party booking sites compared to booking directly with Marriott. However, when booking through these channels, many standard Marriott benefits are disabled by default, including complimentary internet access, mobile key, and other app-based conveniences. While you can check out through the Marriott app, registration still requires standing in line at the front desk, and those lines can become quite long. The hotel also charges a mandatory destination fee of $35 plus tax per day. The fee can be used as a credit at the hotel's cafes and restaurants, but any unused portion is forfeited. As a result, this often creates long lines at Starbucks and other on-site dining locations. Unfortunately, this fee is not clearly disclosed when booking through Expedia and can be easy to overlook during the reservation process.

Very good place to stay. Staff was great. Room was good and comfortable.

Service and hotel was very clean, and well located

They had given our room away which was completely paid for and after a 6 hour flight and with a 13 year old we were exhausted. They found an empty room for us for the night and the next day Rachael at the front desk was exception in getting us settled for the remainder of our stay.

Hotel well located for those wanting to attend theatres. Easy walking distance to Times Square, Central Park and Carnegie Hall. Property very clean. Room comfortable with daily housekeeping, which seems to be a luxury these days. You are charged $35 dollars per day which can be used towards Starbucks purchases but mainly seems to be a way to get you to go to the overpriced breakfast buffet. At $38 per person it is not worth it. Starbucks/Grab and Go line is very long and moves slowly. You are better off going to one of the nearby diners. One great disappointment to us was that despite arriving later than planned due to a plane delay (we arrived at 1 am) we had to wait while they "cleaned a room" for us. Our only compensation was an offer of some Marriot points which we have yet to receive.

Good place to stay in Midtown. Busy hotel, so plan to wait a bit to check in, but the staff was helpful. Room was comfortable. Shower was awesome and perfect for after a day of walking around Manhattan. Close to Central Park, Times Square, and Broadway theaters.

Excellent location. Helpful staff

Outdated hotel, where they just try to make money of everything. The restaurant doesn't exist,just bar with few options like pizza and burger. I can't believe they have four stars. They pretend to offer loyalty but option are reduced to nothing.That is after spending 3k in the place .

la habitacion no estaba lista al momento de llegar. nos mandaron a dejar las valijas en deposito y los cobraron 6 dolares por cada maleta (eran 4), pero igual nos habian ya realizado el check in tomando nuestra tarjeta de credito y nuestros pasaportes. Por eso considero abusivo que nos hayan cobrado 24 dolares por dejar las maletas en deposito hasta que nos dieran la habitacion . Un hotel de esa categoria no puede estar cobrando a los pasajeros el deposito de maletas habiendo ya efectuado el check in a la espera de la habitacion. Una verguenza

We received a 35 dollar per room restaurant credit but as we were only staying one night we wanted to use it the next morning for breakfast. When we requested this the next morning the receptionist refused and checked us out immediately. Also charging for luggage storage is something I have never experienced in all my travels.

Fabulous location. Wonderful staff, excellent rooms.

Excellent location between Time Square and Central Park… easy walking distance to Broadway, MOMA, a zillion restaurants (Ray’s Pizza). Special thank you to the security team who found my lost wallet and were extra helpful in having it sent to me via Fed-Ex.

Clean rooms.. friendly staff we were able to check in early which was a MAJOR plus!!

Good

Need remodeling all the hotel RUSH!!

The facility is very old and lack of maintenance. The bathtub does not drain well, felt like taking shower in a little stream. The door lock was partially missing. And sink was so shallow that after washing face my pants were all wet. Will not stay there for sure.

Great location

The property was fine overall. The staff was nice and many of the issues were out of their control such the elevator not working and not having hot water in our bathroom.

Nothing to add.

Overall good stay. Great location. The gym does need some maintenance most of the equipments weren’t working properly or out of use.

Everything very clean, and the staff very friendly

The bar was nice

Disappointing

Możesz opublikować taką recenzję: The location of this hotel is excellent! It is within walking distance of Times Square and Central Park, and there is a subway station right next to the hotel. I highly recommend the location – it is definitely the biggest advantage of staying here. Unfortunately, that is where the positives end. Overall, I would not recommend this hotel. There are many other hotels in the area, and next time I will definitely choose a different one. The elevator management system is beyond criticism. It is unacceptable to wait 30 minutes for an elevator while other elevators arrive completely empty, but you are unable to use them because your floor is assigned to a different elevator. This system seriously affected our stay. The front desk staff were only moderately polite and not particularly helpful. The concierge also provided misleading information. We planned to use the complimentary bicycle rental, only to find out that all tickets for the day had already been distributed by 7:00 a.m. No one informed us that availability was limited. The biggest disappointment, however, involved our room reservations. We booked two rooms for our large family two months in advance and specifically requested that the rooms be located next to each other. I even followed up by email to confirm this request. Two days before arrival, I called the hotel and was assured everything had been arranged. Upon arrival, we discovered that the rooms were not even close to each other—they were separated by 20 floors. For a family traveling together, this was extremely frustrating and completely unacceptable. Based on our experience, I cannot recommend this hotel.

hAVE NOT TAKEN BREAFAST IN HOTEL BUT OUTSIDE AS JUST WANT TO TRY VARIOUS DIFFERENCE AROUND

For the price of the hotel I honestly feel it could be renovated. The rooms need TLC, especially the the shower tiles. Location was great but that pretty much was the best part of the stay. Our room was hot and when we called to ask about the AC it was mentioned that there is always issues with the AC so they brought us a box fan.

great location

That's all everything and everyone was excellent. Would stay again

Amazing!!

Staff was all amazing and extremely kind. The property needs some love though. Leaky bathroom in a few ways (sink and toilet). One day all the main elevators to our floor were out all day…walked down 28 flights of stairs to get out and then to get back up we were able to take the service elevators which somehow didn’t go to floor 28 (at least only one flight of stairs to get to our room this time lol). Rooms are outdated and worn. Location is excellent though. All around decent stay but cost felt high for status/condition of the property (especially rooms) compared to my previous stays at other (more upscale) locations in NYC.

The hotel is beautiful, and our room was very spacious. The beds were incredibly comfortable. The elevators were efficient, even for high floors. They give you a credit of your resort fee for use on a daily basis in the restaurant at the hotel however, the restaurant on weekend evenings is very busy and was understaffed. Being able to use the credit for Starbucks was very nice. Would stay there again for sure! Location was perfect for getting to all of the trains and midtown attractions. Cleanliness of bathroom upon check-in was not great, and could provide more shampoos and maybe add body wash. Cleanliness on subsequent days was improved.

The location The customer service is terrible

The location was good and staff were nice

El hotel tiene tremenda ubicación, con lugares en sus alrededores para comer y estaciones de trenes caminando.

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My only complaints are about the gym. Some of the equipment is in disrepair.

Mold in the shower

Our room was not clean upon arrival. Our sheets were dirty and there was mold in the ceiling in my shower. I was disappointed to say the least. The staff provided vouchers for breakfast one morning and I felt that more of a discount would have been appropriate. I am a Bonvoy member and didn’t find the stay the most pleasant. We spent a lot of time out of the room purposely.

Location Hours for the restaurant And the elevator don’t work pretty well

Locationaly very good. Very busy hotel. Great lobby area The television was not wiring, had to summon the engineer. The aircon was not functioning again had to summon the engineer. Before handing over rooms quality check needs imorovement

Good

Very good

It was a great location! Good sized room. It was disappointing to not get the offered bike ride or museum tickets because the hotel “sold out”

Location was perfect! The wait for the elevators

Good location, clean hotel Elevators are horribly inefficient. The hotel was overbooked the day we arrived causing my friend and her kids to not get their room until 10:30pm! Elevators took 20 min to get to lobby at times and was so crowded. They also charge $6 per bag to hold on to your bag if you have a later flight. Check out Park Central down the street. Much better experience and bag drop is free on arrival and check out

Me gustó la ubicación del hotel los cuartos bueno y limpio lo que no me gustó fue mucha espera en los elevadores

Not good very bad

Very clean and well maintained, as is usually the case at a Sheraton. However, the staff, particularly those men standing around in the lobby, didn’t seem to know much about what was available when nor were they able to answer simple questions we asked. The fee that was charged allowed us $35 to spend. However, what was available was meager. Two drinks exceeded that amount. The location of this hotel however is terrific.

Breakfast options are limited and same options repeats daily. Overall a good place to spend your vacation.

The hotel itself is clean and well-maintained. I will never stay at this hotel again though due to the elevators. I don't know if several were non-functional while I was there, or what was going on, but waiting for the elevator (going from lobby and going to lobby) took longer here than any other hotel I've been to. A couple times when we passed the hotel while out and about, we considered dropping off purchases we had made, but decided not to just to avoid using the elevators. Everything else about this hotel is pretty great, but the elevators just tank it.

Buen aire acondicionado y camas comodas, buena ubicacion, no tiene nevera hay que pagar por ella, te cobran 42 dolares de tasa diarios por hospedarte y 6 dolares por cada equipaje incluyendo bolsos de manos que dejes guardado en el lobby

Very good

The staff were very helpful. Especially David at the front desk. He was very pleasant to deal with. The elevators were challenging.

Good

Overall great experience. However there were two staff members at the library bar each night out of which one was very very rude to my daughter when she asked for glass of ice. His physical reaction was very demeaning. I wanted to address it to the hotel management but my child stopped me. I think hotel management should look into this employee snd replace him with more customer service oriented personnel. We stayed for 7 nights and we’ll stay again at this hotel. We stay at such hotels and pay top dollars for customer service and ambience and if staff is rude it defeats the purpose.

Pretty low rent room. Curtains fell off. Dated and dingy. Good for proximity to downtown but would not stay here again.

Cold showers

The biggest thing was the lack of hot water to shower. We took cold showers every day expecting the last day where it was like warm. That was the biggest disappointment

Electrical outlet had bare wires exposed. Elevator system is ridiculous, I waited 30 minutes to get an elevator. Room way too overpriced.

Asked multiple times several weeks ahead of time to cancel a reservation because of a dire medical emergency and they would not even respond.

Overall a good place to stay in the city. The hotel feels very cramped for its size and the number of people that are there. The elevators can’t handle the volume and you are often forced to wait for 10 mins to catch a ride.

Cuando llegamos no tenían el cuarto disponible y me tuvieron que dar uno con dos camas y el ascensor estaba dañado.

Excelent hotel, clean, well located.

close to the shows we booked parking too expensive

no restaurant, small area for coffee and pastries, or a few bar food offers. Elevators unreliable and overly complicated. concierge was very helpful, room clean and comfy. They will try to upsell you upon arrival if they have better rooms.

Clean enough for a good weekend. Staff Chloe was awesome, I didn't have time to eat nor drink the gifts, but thanks a million.

Good all the way

Great location in NYC and clean, quiet rooms with a subway outside the door and Central Park and all the main attractions and easy walk. I stay here regularly when visiting family in the city. I feel very safe here too. Newly remodeled lobby which is bright and welcoming. A popular hotel for families and business.

We loved the location. Right in the middle of everything we needed & more. My mom uses a walker and the staff was very nice & helpful with her. Very clean & nice. Highly recommend!

It's a very old building. They do no even have shampoo in the rooms.

The house keeping team on floor 34 were engaging and accommodating. The extra/resort fee was rediculous and the lobby/library bar was very expensive.

Fantastic location - next to Central Park & Times Square & subway. Great place to stay and do New York.

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Leaving Over crowded and dirty. Had to wait for everything including a 30 minute wait to check in even after getting the Ap. Elevator does not work and did t want to wait for 30 mins to speak to staff. Even had to wait 20 minutes to store my bag. The bar was closed because too many people

Passable

Very good

Excellent hotel in the heart of Time Square. Rooms and staff were excellent. Pictures don’t do it justice

Rooms need to be upgraded and the windows were caked with dirt on the outside

Nice staff

Love Staying at this Sheraton. The entire experience was wonderful!!

We had to go to another tower to have a shower and it was very inconvenient.

ok

Nice hotel, large rooms, and great location. Challenge with elevator wait time if staying at high floors.

Great location, beautiful property. They charged some sort of a tax , $40.00 daily. They said it would be offset by giving us $35.00 daily in credit to the room to use in the Starbucks or bar inside the hotel. We tried to use it but the Starbucks has 2 workers and a 1 hour line and the bartenders made terrible drinks and the bar staff was so rude.

Outdated room, staff not helpful, charge a fee to store luggage, and mandatory fee for you to get over price water and snack.

Room Bathroom

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elevators keep breaking down and we had to use the employees elevators, alot of nice during nite time

Beautiful hotel! Very friendly staff.

Great location. Spacious foyer. However, the management needed a lot of convincing from me, that includes making multiple calls and personal visits to the reception area, to fix the broken AC in my room.

Our go to for that part of town… close to Carnegie , and great parking right there !

Unfortunately, our check-in experience was disappointing. Our room was not ready when we arrived, and we had to wait almost four hours with nowhere comfortable to sit or wait. Nothing was offered to us during this time, and I had to ask for compensation for the delay. The room itself was okay, but there was visible wear and tear throughout, including the furniture, shower, doors, and general fittings. Overall, while the location is excellent, the hotel really needs refurbishment and better guest facilities to match the number of tourists it receives.

Pretty dated and rundown. The gym is like a YMCA from the 60s. The coffee shop has one register/cashier for a 40 floor plus hotel, so the lines are always 15 minutes long at least.

Excellent location, hospitality safety hotel

Unfortunately, the elevators were often broken or took an extended period of time to utilize. The staff would frequently walk by and tell everyone to move however there was nowhere to go due to the amount of people waiting. Overall, it was fairly

Not enough staff, old and worn out

Everything was great.

I love it here

Loved location!

Only issue was cockroach in the hallway and a cockroach in the bathroom and we were on the 16th floor 😭😭😭

Great stay

There was a dirty fork when we got into our room. $6 per bag to have our bags held is a lot. We stayed on the 10th floor. There were numerous spots on the carpet that were taped and the wallpaper was peeling in a lot of spots

Great hotel

Great to have a Starbucks in the hotel. I felt the front desk staff were not really interested in us as people. And I really didn’t like that we were charged $35 dollars a night which could be offset against purchases in the hotel but if I didn’t want to purchase a drink or food I had to pay it anyway. It’s also $6 an item to store luggage on checkout day - ridiculous

The room was clean . Loves the $35 credit . No ice machines and the elevators were a bit confusing

Love the location and friendly people.

The staff and free perks mad my son and I feel like VIP's

I am very disappointed that the hotel does not provide any toothbrushes, toothpaste, or hair care for the price I paid for.

Would stay again despite this.

Excellent location with close proximity to major subway lines and attractions. Easy walk to Central Park, Times Square, Hell's Kitchen, Rockefeller Center. Staff was very helpful. The room we stayed in was in major need of updating and general sprucing up. Smaller than rooms I've stayed in at Hilton Midtown but much bigger than others in the area. It is a conference hotel, so the lobby is BUSY much of the time. With that said, the room felt clean, the beds were comfortable, and the hotel was quiet enough to sleep well at night.

Fantastic location for our NYC trip

No entiendo como el hotel te cobra el guardar las maletas cuando debería ser un servicio incluido en el establecimiento.

Clean and very convenient. Elevators were a wait if you got back when everyone else got back.

Customer service was topnotch

staff was friendly and helpful, room was small, cleaning staff was great and elevators were having issues.

They’re high prices for the rent does not match with the quality of the hotel you don’t have Wi-Fi room phone doesn’t work

Good

Breakfast

Only elevators get a little crowded

Close to every thing

Exceptional

Stayed May 29–31, 2026. I rarely leave negative reviews, but this stay was disappointing and frustrating. I booked through Booking.com and paid in advance. When I arrived around 7:30–8:00 PM for check-in, I was informed about a mandatory destination fee of approximately $40 per night. While I understand hotels may have additional fees, this was not clearly communicated during my booking experience. The biggest issue was the lack of clear communication regarding the hotel credits included with the destination fee. I was told I would receive a $35 credit per night and specifically asked whether that meant $70 total for my two-night stay. I was told yes. However, when I attempted to use the credit on the second day, a staff member told me it could only be used once. At checkout, I was then told that the remaining credit could not be used that day because it had to be used the night before. None of these restrictions were explained at check-in. Had someone taken a few minutes to explain the rules clearly, this confusion could have been avoided. Thankfully, Chloe at the front desk was very helpful and ultimately resolved the issue regarding the final $35 credit. She was professional and deserves recognition. Unfortunately, there were also cleanliness and maintenance problems in our room. During our stay, I found and killed a cockroach in the bathroom. There was visible black mold, spider webs, and the bathtub drained very poorly, causing water to build up while showering. I have photos documenting some of these issues. I was traveling with my wife and two daughters, so cleanliness was especially important to us. Between the confusing fee and credit policies and the condition of the bathroom, this was not the experience we expected from a hotel in this category and price range. Positives: Chloe at the front desk was helpful and tried to make things right. Negatives: Poor communication about destination fee benefits, inconsistent information from staff, cleanliness

Disappointing

The worst experience ever. They claim is a free self parking but when you get there someone takes your car, if you want to use it during the day they try to charge you 20 dollars plus 95 dollars per night. When I try to talk with the manager he told me is a third party company and there is nothing they can do about, turns out in my cc the charge shows as Sheraton NY. They just allowed employees to scam you. Plus, I couldn’t use the TV because the control TV didn’t work, I ask for a new one that also didn’t work and they never try to fix my problem. The manager was so rude and helpless.

The hotel was great and the location was awesome! The only issue was as the elevators. We stayed in floor 11 and it seems like everyone was in the same lower floors, so there were lines in the lobby to get into the elevator and it was taking forever to get to the lobby.

Customers need to be prepared for a $40. a day user tax but Sheraton does credit $35. Each day If you buy from restaurant and bar. Use it or lose it.

Recommend

The rooms and bathrooms were not clean however the beds were okay but rhe Bathroom had visible mold in tub and slow drainage issue. Morning breakfast place had 1 hr long line and they wouldn't put extra staff to.open another counter.

Nice

Unclean, showers dirty, coffee machine literally had dust all over it, walls stained. Also if you keep your blinds open people in other rooms were using their tv remotes to attempt and add charges to your room. I was double charged resort fees and based on other reviews I was too nervous to use the 35$ room credits. I also found the elevator to sometimes be an issue and everyone would crowd around waiting for an elevator and be rude to one another. Not much good to say about this hotel other than it was a place to sleep.

Great place

Es la segunda vez que me hospedo en el hotel. Y de verdad que me encanta el trato tan amable del personal, comenzando con el de seguridad y terminando con los empleados del front desk!!! Definitivamente Vuelvo. Todos son muy amables, el hotel limpio.

Did not live up to Marroitt's quality standards. I was unable to reach anyone by phone, which was very frustrating. Only ONE staff member was genuinely helpful and kind. Her name is Claudia. I would not choose to stay at this property again.

Fridge was not plugged in and was damaged. We didn’t attempt to plug it in as it felt suspect at best. Toilet seat was not secure making it odd to use it. Chairs were stained - looked like they attempted to clean, but who knows what was there before. The location in Times Square is wonderful and the price point for that location is the ONLY reason we’d consider staying here again. Are we completely unhappy with our stay? No. But we will definitely look at other option next visit to NYC.

Excellent

Great location. Watch out for the bikes lane at the entrance

Everything is good

Friendly staff, the $35 daily food credit, location of hotel. That beds were too small for two people. Beds should be queen size not double.

Location Lifts very slow incredibly slow pathetically slow

Update the room and elevator

The food at the hotel restaurants very overpriced and the quallity poor

Hotel was not clean and felt u safe due to poor working

Honestly, this hotel was mid. But it was cheap enough to get by. Don't be impressed

Great location, very helpful staff, limited dining space post theater, worn room furniture.

Room cleaners did a great job Staff at the front desk have no manners and lack client service esp the lady who checked us out - didn’t even greet properly or make eye contact. Workers at the bell room for bag are not at all client friendly. Overall the facility was ok Staff needs lots of training on their inter personal skills. I rate them 2/10. Also there was no flower vase or anything in the front lobby to brighten up the area. Food at the Library bar was great but I have some suggestions for improvement. You need people like me to train your staff. You need to change the work culture. In this world of growing competition service differentiating and by making few changes Sheraton can lead the market atleast in New York. It’s at a great location.

They did a late check out for me with no charge I really appreciate that

Horrible. Too expensive for a 1 star hotel experience.

The tickets for water and $35 voucher toward bar or food was a surprise. (Our booking included meals so the voucher was used in the bar). The breakfast was very good and the line to get in moved quickly. The woman who moved it along - very efficient. We would definitely stay again.

The room was cleaned daily. Great location.

The stay was fine. Two elevators were down during our stay. Of particular note, there is a $40/day destination fee not really mentioned anywhere obvious. The only way to make use of it is at the hotel bar or breakfast, and it is use or lose. Probably works well for a solo traveler, but not ideal for a family. Location is good.concierge complimentary items limited to a two-hr scooter rental and two tickets to the Guggenheim. Again ok for a solo traveler or a pair, but not for a family.

* During our stay, we encountered several maintenance and room-quality issues, including a repeatedly clogged bathtub drain that required multiple service visits, worn and unsatisfactory room chairs that could not be adequately replaced, a loose bathtub grab bar that presented a safety risk for older guests, and a broken door safety latch that required repair. * While hotel staff responded to service requests and addressed the reported issues, several problems required repeated follow-up before they were fully resolved. * We also experienced significant delays when contacting Guest Services, with phone calls taking more than 10 minutes to be answered.

Elevators went down, but Sheraton handled it with access to their service elevators- this property is a great location for 5th ave, Times Square, Broadway and subways- first time visitor and super convenient- The 710 Deli across the street is fantastic- sorry but I wasn’t willing to spend $50 on breakfast

Housekeeping was ordinary and we did need to chase things up, we paid for 3 sharing but onky received twin top ups for towels and coffee etc. We returned one afternoon after lunch to find the staff had left our door unlocked. We did report this to reception staff. I will give our bed a comfort rating of 10/10, with an absolutely beautiful nights sleep.

1) The property charges a ~ $40 destination fee at checkin which includes city tax ($2-3) and a credit of $35 to spend in their restaurant. Just recouping this $35 daily made my stay intolerable as that meant we couldn't have dinner or a drink late elsewhere, and this $35 played at the top of the mind. 2) The room coffee amenity was weird. The machine was one with pods but no pods were supplied but filter coffee sachets. One had to boil/heat up the water using the pod machine and then enjoy the coffee. A simple water kettle would have done it. 3) The beds were very high. For a short person it meant almost doing a long jump to get on the bed! 4) 2 of the lifts were down for 1 day in the stay. Its a very busy hotel and it meant long wait for the lift or taking the stairs.

Great location, staff helpful, rooms were clean but the decor/carpets etc are a bit tired

we were staying at 50th Floor , busy hotel due to the location. Overall great stay

Staff members are extremely helpful and welcoming.

Staff were both rude and unhelpful Hour long queues to get a coffee in the morning or to get a lift up to the high floors. Good location is the only positive.

Room was clean, services when needed was quick! They give you credit for each day, was nice getting a coffee to start our day. Overall good stay and comfortable, maybe a little noisy; we were first room next to the elevator

Dirty small rooms and not well maintained. Staff is not at all helpful, they even charge $6 per bag for storage!!

Bar was nice.

The lifts for the lower levels (2-20) are HORRENDOUS! The systems kept getting overridden and usually only 1 lift worked with queues of people waiting. We spoke to a member of staff at the desk to see if they could help as we had 2 very tired children and we were met with a shrug and that there is nothing they could do and we could use the stairs! For a building catering for so many people the lift situation is awful and really needs maintaining better or having the whole system overridden. This was a massive let down for us in regards to the hotel.

Room was clean

Lifts poor , queues, sink not water working , safe in room broken will take upto 10 days to swap. Absolutely shocking very very poor hotel. Supposed be daily $35 dollar credit all a lie seen the bill. Advice stay away alot better hotels for price and service

No free WiFi, BonVoy registration did not work.

No

Location is fabulous! I am a Marriott Bonvoy member. I highly appreciate the Marriot hotels. 1. I was very disappointed because I wrote to the hotel (a lot of messages with many days before our arrival) requesting a high position of the room with a Central Park view. Unfortunately, the Reception staff were unpleasant and without any understanding of the customers. Their reply: "So, are you a Marriott Bonvoy Member?" "So what you requested was a high-level floor?" "We don't have your requested option at this moment"! 2. At the check-in, they blocked an important amount on my credit card and, after the payment at my checkout (another payment), they continued to block the initial sum for too long a time! Very close to a double payment! You need a huge amount on your credit card!

Location, proximity to subway and Broadway theaters. The cafe (Starbucks) had a single line with only one cashier, a long line and delays, with limited food options; restaurant, bag check front desk also had long lines and were understaffed; lobby areas and staffing undersized compared to the number of rooms and guests.

Bed was great as well as the staff. The elevators were a joke. It took 20 to 30 minutes going up or going down for the elevators because only two were working the entire time for being the third largest hotel in the city surrounded by skyscrapers. The elevator should never be broken.

Bed was great as well as the staff. The elevators were a joke. It took 20 to 30 minutes going up or going down for the elevators because only two were working the entire time for being the third largest hotel in the city surrounded by skyscrapers. The elevator should never be broken.

Location, proximity to subway and Broadway theaters. The cafe (Starbucks) had a single line with only one cashier, a long line and delays, with limited food options; restaurant, bag check front desk also had long lines and were understaffed; lobby areas and staffing undersized compared to the number of rooms and guests.

Very central but terrible queues for everything We had to pay for left luggage , never done before in years of travel , breakfast queue was ridiculous and staff rude

Very nice perk to ride bikes in Central Park.

bathroom was very dilapidated, not representing the hotel chain, will I reserve this again, probably not.

Great location for then perfect NYC getaway!

Sheraton New York Times Square NEVER disappoints! LOVE staying there!!

Water wasn’t really hot. Hidden feed after room was paid

Crowded, loud and took us over an hour to get a coffee in the lobby.

On the downside the elevators were a nightmare. The amount of ppl waiting in the lobby for elevators was ridiculous. So access to our room on floor 10 was a lottery. On 2 occasions we had to use the lift to floor 20 and walk down 10 floors to access our room. On leaving the room the elevator wasn’t available on a few occasions leaving us to call the reception for a service lift or just use the stairs. It put a real downer on what otherwise would have been a wonderful stay. We did not use any othe facilities as the lines were way too big. Over all I would probably choose a different hotel for future visits.

Hotel is on a great area convenient to everything and the staff is very helpful. The rooms are a little dated and there were areas in the bathroom definitely needed attention (mildew on wallpaper, loose leaky faucet), but for the price it was a very comfortable stay.

Just the location, everything else was a problem There was no hot water in the bathroom, the staff wasn’t helpful and charged me twice for my room and I still have not been reimbursed

The friendliness of the hotel staff the black lady with short hair she has excellent customer service skills

Just the location, everything else was a problem There was no hot water in the bathroom, the staff wasn’t helpful and charged me twice for my room and I still have not been reimbursed

My stay was just okay. It's an older hotel, so the rooms and bathrooms are a bit outdated, but still comfortable. Some of the staff were amazing, specifically those working at the coffee bar in the mornings and those working at the bar in the evenings. Others weren't so great. You can't hardly beat the location though. I would potentially stay again for that reason

Good place

We had time so didn't mind a wait. Would return.

Little dusk.

clean

Very old and outdated room, extremely small and felt congested. The rooms were also not well maintained.

I loved that the windows opened a little bit for city-style sleeping ambiance

Good location, convenient to nearby transactions. Rooms are old, small and could use an update.

We love staying here! Very nice hotel! Great location!

One day no coffee in room, next day no cups in room. Elevator system a total disaster.

No free wifi

Another major issue was the shower water temperature. The water stayed cold the entire time, so we were never able to have a comfortable shower during our stay. On top of that, after checkout they charged us $12 USD to store a carry-on suitcase and backpack for only two hours, which felt unreasonable. Overall, I would not recommend this hotel and would not stay here again, although the location was convenient.

location, breakfast room door could not be locked; maid did not take do not disturb sign off door so took longer to get in room because it had to be checked before entrance and I was exhausted; bed pulled out from the wall and was very low. reminded me of a roll away bed--unacceptable for the cost paid; mattress was not firm at all--too soft.

location, breakfast room door could not be locked; maid did not take do not disturb sign off door so took longer to get in room because it had to be checked before entrance and I was exhausted; bed pulled out from the wall and was very low. reminded me of a roll away bed--unacceptable for the cost paid; mattress was not firm at all--too soft.

I traveled to New York with my 3 young sons and the stay made the trip much more memorable. The location is top tier, I had no idea we would be so close to Times Square. We were able to explore and come back often if we needed a break. The staff is 10/10. We had the most beautiful connection with the front desk attendant. Everyone was so helpful and accommodating. Housekeeping did an amazing job every single day. Breakfast was nice with great options both morning we ate there. I could go on and on. I’m literally so happy I chose to stay here and will stay again whenever I come back. If you are thinking of booking, do it!

The room was a good size and centrally located. The front desk staff were not rude, but not pleasant. I had some basic questions about check-in, and they were not helpful. Also had an issue with them charging an additional deposit of hundreds and hundreds of dollars, and they basically told me I was imagining things, even though it clearly shows up on my credit card statement. Even after checkout, the two charges are still out there and not finalized and do not match with what was agreed upon when I made the reservation. There were also a ton of issues with the elevators and so it took a long time to both get on from the lobby and go down to the lobby throughout my stay.

Hotel is very busy, which is fine except for the fact that there are only a few elevators, and they take 20 minutes to get to your floor…if you’re lucky!

Excelente

We need it ice and couldn’t find the ice machine, there where signs but never find it. Also we wanted to enjoy the view on the window but the curtains did work to pull them up.

Perfect location

Our first night was disrupted by a loud party in the adjacent room. The in-room phone lines were perpetually engaged, forcing me to visit reception twice in person. Nothing was done. The next morning, stepping out of our room, I encountered multiple individuals sleeping on the floor outside our door and near the elevators—several visibly unwell and covered in blood, one in clear medical distress. I reported this immediately. Reception assured me security would intervene. Thirty minutes later, they remained unchanged. One hour after my initial report—and only after I stated I'd call an ambulance—did staff finally act. Their explanation: "security went to the wrong floor." My niece was deeply traumatised by this scene. I have photographs and video documentation of the incident. The duty manager's response was indifferent. They offered two warm bottles of water as an "apology"—worth perhaps 20 cents. I was promised the General Manager would contact me. They did not. On checkout, the day manager apologised and promised the GM would contact me "as soon as possible." It has now been 18 days since the incident and 10 days since checkout. No one has reached out. This fell far short of Marriott standards. I expect a substantive response from senior leadership addressing these operational and safeguarding failures.

Electronic allocation/request elevator to your floor. There were days people waited 20 to 30 minutes for the elevator to be allocated to our floor. We stayed on the 19th floor. So taking the stairs was not an option… this morning (departure day) we exited the room 1 hour and 15 minutes to meet our driver at the entrance. Today 4 elevators were out of service. They had us walk down 3 flights to a workable service elevator.. keep in mind we had luggage to go down the 4 flights… Room cleaning was below par if anything. One day they would not leave towels, the next day they would take the bath Matt and not put a new one. They NEVER vacuumed the room during our 5 days. My advice. Stat clear of this hotel OR make sure you plan an extra hour and a half to 2 hours to exit the building. Will never stay here again.

The elevators were down in the hotel caused hours and hours of waits! No staff assistance No guidance on where other elevators were located no assistance no compensation no apology. It was a disaster.

You pay to have your luggage looked after while you wait for your room; you pay for Wi-Fi; and they don't provide body wash, shampoo—nothing at all.

Everything was perfect except the renovations on the main entrance and the difficulty to get to the ground transportation.

Extraordinary experience

Not a great staff. Not very helpful.

The room was nice, bed was very comfortable and the mini fridge kept our drinks nice and cold. The elevators were a nightmare.

Front desk staff were lovely. Great location central to everything. The room could have been cleaner, our bath was full of someone else’s hair. The elevators run on a computer system that make riding the elevator a nuisance. You select your floor on a screen and it directs you to a specific elevator but doesn’t equate for 10 other people and their luggage so if the one it assigns you is full, you have to go back and start again. Sometimes took us 3 rounds until we got on the elevator to our floor.

The staff are very helpful and great with providing information about public transport and the surrounding areas.

Clean room

Check in and out and transportation great

So went to use $35 at cafe however same issue in the morning lines for 20 mins or more most days Elevators Took 15 plus minutes to get down from room in the am the evening was even worse to get back the elevators keep adding more floors to one elevator to the point that the elevators were at more than capacity. You cannot select your floor again until that elevator has gone and then you repeat the same issue took me 40 mins to get back to room 2 nights in a row Below attached line for breakfast and cafe As I am on business I don’t have the ability to wait more that 40 mins for a buffets or coffee line . Only managed to get breakfast 1 out of the 4 days due to the wait time combined with elevator time .

There us nothing about the hotel to like. Location is the only thing this hotel has going for it. The last time we stayed here we had to wait an hour to check in and never wanted to come back but did because of the price, but never again. I'd rather pay 1,000 more dollars to stay anywhere else. The elevators didn't work, only 2 out of about 12 did, and they were so jammed up and crowded we couldn't get on one when we checked in and were forced to climb seven flights of stairs with 4 bags of luggage and they didn't care. And they had a code on the stairwell and we had to have an employee unlock it after we told them we were using the stairs because they won't give you the code. They also make you pay 6 dollars a bag to hold before checking in and you can't use hotel credit on it or the gift shop for food. They also never called us about our room being ready because the employee typed in an extra number. The room was also in need of repairs and cleaning. Had to climb down the stairs as well to make a show because they didn't work again. The staff is rude and doesn't care about anything and won't fix any of their issues like their elevators. I'd rather stay in hell than here, the accommodations would be nicer.

Checking in was super fast and easy. The bed was absolutely wonderful! The only thing I feel needed instructions was how to use the elevators. At the entrance to the bank of elevators, you have to select the floor you're going to because once you enter the elevator, you can't select the floor as there isn't anyway to do so. But overall, the restaurants and shops on the premises had convient hours. Plus this hotel is close to everything! Definitely recommend it and coming back.

Elevators are a problem in this hotel. Sometimes it take several minutes of waiting for one, and it is jammed,

The hotel will not hold your bags & uses a company that charges you per bag which is super inconvenient & annoying when traveling. There was no fridge in our room & we were awoken both nights of our stay to loud people around us.

Good

2 Bros across the street isn’t all that (sorry guys) so I wouldn’t bother. But there’s a lot to eat around the area.

Huge hotel - elevators can be tricky but aren’t so bad. Relatively quiet and everything was great

People were friendly and hotel was nice and clean. The only thing is rooms don't have microwave nor a fridge and we couldn't bring any cold items to the room, nor did they have an ice machine no where. Room was clean and beds were comfortable but pillows were very flat and uncomfortable. The only thing that wasn't good, the bathroom ceiling had a big yellow stain, like water damage. I called about the bathroom door handle came right off as I opened the door and a the door handle had a screw that wasn't screwed all the way in. I did called and complained and no one came to fix it when office said they was going to send someone to fix. Bathroom sink faucet was loose n moves side to side. The next day when we were going to sleep, my son spotted dry blood on his sheets and they were ripped on the side. I called front desk and they did send someone with clean sheets. The breakfast downstairs was not worth $95 even though they gave us $35 credit. We only ate there 1 time. I wish they can add a microwave and a small fridge with it being an expensive room. Other than that we did have a nice time.

Room was dirty, dust/crumbs on the carpet and hairstrands in the bathroom floor. I asked for extra bar of soap since there were 2 of us thru guest service, called them 2 times but nothing came. Disappointing. Room definitely needs to be updated. If room was cleaner.

Room was dirty, dust/crumbs on the carpet and hairstrands in the bathroom floor. I asked for extra bar of soap since there were 2 of us thru guest service, called them 2 times but nothing came. Disappointing. Room definitely needs to be updated. If room was cleaner.

Nice hotel

My only complaint is that we paid for an early check in and they lost that reservation, blaming it on me. Said they “didn’t have any rooms available.” When I came back with proof, they magically had a room available. Curious. Be ready to wait for elevators. Who designed the elevator system?! Having eight fully functional elevators and still waiting TEN MINUTES for an elevator was ridiculous!

Staff was great, location great. Rooms a bit in need of a refresh.

Great location and quiet rooms to be in the middle of time square.

Great location Worst pillows I have ever slept on and the elevator system is too slow

Staff was rude. Check in line was really long seemed very unorganized

Me gusto bastante

Excellent service from staff. Centrally located within walking distance from points of interest.

Great stay. Large lobby, excellent location.

The breakfast is no good,

The only good thing about this hotel is the location. The rooms need to be renovated. The bar drinks are weak and the bartenders are a little unfriendly. The breakfast buffet or any options they had were impossible to get to because there’s so many people staying there on any given day. Then for some reason our room magically checked itself out and the only reason I knew was because they couldn’t find us in the system when we tried closing our bar tab. When we went to the front desk to check on this the employee working just said let me check with my manager then came back and said sorry it was just a glitch in the system and then proceeded to give us new keys. It would’ve been nice to be given an upgrade for their faulty system. This almost made us late to a broadway show we had tickets for. If you’re traveling on a budget then this hotel does the job but if you can spend more on lodging highly recommend it.

Gym some machines broken. Parking is way too much. Get a garage down the block.

My stay was

Has been our 4th time already in this hotel. First time we got a good view and nice room but the other 3 times our room had always a bad view even though I asked at the reception and in advance for a good view. The entrance of the hotel is also very much too crowded and the staff isn’t taking care if that. I think it was our last time at this hotel but thank you for the time.

Great location for visiting Broadway shows, the Lincoln Center, and Central Park

Clean and well run. Helpful and efficient staff. Excellent location, and user friendly (once you figure out the clever lifts system). One suspects its glory days were a few decades ago but a good budget solution for the area.

Location and staff. I had to check out 2 days earlier due to an emergency back home and they didn’t charge me any penalty. I come every year due to a conference held in the hotel. The lobby has been refurbished but I hope they will also renovate the room and the elevator. The gym, compared to last year, had several malfunctioning machine which might cause serious injuries. Cleaning was very basic.

Filthy old rooms full of mold. Everything seems to be broken from door knobs to toilet flush. Smelly room. Should not be allowed to operate. Health hazard.

Location and staff. I had to check out 2 days earlier due to an emergency back home and they didn’t charge me any penalty. I come every year due to a conference held in the hotel. The lobby has been refurbished but I hope they will also renovate the room and the elevator. The gym, compared to last year, had several malfunctioning machine which might cause serious injuries. Cleaning was very basic.

Location Filthy old rooms full of mold. Everything seems to be broken from door knobs to toilet flush. Smelly room. Should not be allowed to operate. Health hazard.

The hotel was excellent EXCEPT 3 out of 4 elevators going to our floor were broken! We once waited 10 minutes to get off the 6th floor.

It would be great if there was a restaurant that served dinner in the hotel. Other than that, no complaints.

Definitely need some upgrading, it is showing its age. Library Bar need better service.

Every room service lady super nice, people at the front always smiling.

Highly disappointed with my stay here over this past weekend. For as much as I paid to stay here I expected to be accommodated a bit more than I was. Coffee maker in room was broken. No wash rags in room. Ice machine was broken on our floor. No refrigerator but told we could have one with a “small” fee. Had to pay for luggage to be locked up. 6 dollars per item. There was 4 of us. So that got expensive quickly when I’ve been coming to New York for years now and always locked up my luggage for free. When asking front desk for items I just spoke about we were treated as if we were a bother and very annoyed attitude. I’ll definitely never stay here again my next visit.

The receptionist who checked us in that evening was a disaster. She kept saying my account had insufficient funds and treated us horribly. I swiped all my cards, and the problem was the the sheraton POS system. I went to another, much kinder gentleman, and my cards worked perfectly. That woman was deplorable. Then, at checkout, they charged me $79 for breakfast when it should have been half that amount since I had my complimentary voucher, which they said was for use that evening. That Sheraton and its staff are disgusting. Decadent.

El personal muy amable.

Not clean at all. Sheets had stains, hair in bathroom. Expected more for a Sheraton.

Very good

They indicated free breakfast but only 35 dollars credit towards an overn priced menu.

Close to subway/ time square & Rockerfeller The front desk staff is incredibly rude. Rooms are very small and run down. Hotel needs a serious updating.

Close to subway/ time square & Rockerfeller The front desk staff is incredibly rude. Rooms are very small and run down. Hotel needs a serious updating.

Shocking service. Room booked and not available as hotel overbooked. Still waiting on refund!!!!!!

This hotel is super no

Great if you need a good location. Relatively clean and in good conditions. Like a big hotel in vegas.

I received an upgrade on my room, however areas in the ceiling were peeling off the ceiling

I LIKED THE STRATEGIC LOCATION OF THE HOTEL, EASY ACCESS TO GO EVERYWHERE New Translations Available THE HOTEL WAS AT FULL CAPACITY AND THERE WERE VERY LONG LINES TO TAKE THE ELEVATOR TO GO UP TO THE FLOORS

Disappointing

Asked waiter for a spoon at breakfast and he yelled back & pointed ,”they are over there”…. Embarrassing and they didn’t comp the meal & that waiter was working there the next morning…..

Great hotel!

We really enjoyed staying at this hotel. The staff were really friendly, this hotel was clean, nice rooms, comfortable beds, great breakfast Buffett. This hotel is in walking distance to all the theaters, Rockerfeller Center, Radio City Music Hall, Times Square, Central Park, restaurants, and all types of stores. I will definitely book a stay at this hotel again.

Great location, beds were comfortable. Room was pretty beat up and needs update. The plug end didn't work for charging phone at bedside.

El hotel esta ubicado en un lugar perfecto. Sin embargo cobran por todo, por guardarte las maletas, por el internet. Por todo.

Great location for our needs

We liked the central location to most of the activities we hoped to enjoy. The stay would have been better if we had access to water. The two water bottles were not generous enough. We could only find one water fountain in the building and it was not working for us to refill the water bottles. Please fix the water fountain.

H

All.good!

Great location to Time Square All.good!

It was a clean and friendly place.

Bed sheets were dirty with a huge brown stain in the middle of the sheet. No one came to change it.

There will be added fees at the end.

Great location clean room. Bed and pillows were very uncomfortable.

Generic hotel. Nothing special or interesting.

breadfast is good

Beautiful hotel!

Location The mold covering the bathroom walls, sink, and shower, the wallpaper peeling off throughout the room, the partially used shampoo and conditioner bottles, and even the soaked paper pad left on the desk — the condition of this room was completely unacceptable. You name it, there seemed to be an issue with it. I thought after the remodel some of these issues would be resolved but they had not.

Location The mold covering the bathroom walls, sink, and shower, the wallpaper peeling off throughout the room, the partially used shampoo and conditioner bottles, and even the soaked paper pad left on the desk — the condition of this room was completely unacceptable. You name it, there seemed to be an issue with it. I thought after the remodel some of these issues would be resolved but they had not.

Thrre was no refrigerator but otherwise it was clean and in a great location. The staff was very nice.

The staff wasn’t very friendly, there was a used floss pick in our bathroom after check in… have to pay to check bags. It was ok

I enjoyed the hotel location. The bed was comfortable. The elevator situation was good. The housecleaning service was good. The room was small but nice. I have no complaints, it was a nice stay. Not a very warm and inviting staff or helpful when it came to questions, but I didn’t have any major issues.

They charge to hold luggage if you arrive early or depart NY late.

The hotel is very close to subway and atttactions. The mandatory $35 daily charge required by the hotel is used towards food and drinks. The breakfast has a wide selection of warm and cold foods as well as Starbucks for specialty drinks. The dinner menu has a selection from steak to sandwiches with sides of salad or French fries, the dining room also has a bar available for alcoholic drinks with soft music. The staff is pleasant and attentive. The only negative review is that the hotel did have available bath robes, slippers, or extra blankets, but they were provided upon request. The bathroom ceiling and door were chipping and peeling. Overall, I was happy with my stay at the Sheraton Midtown Manhattan.

Great location! Friendly staff and efficient clean and comfortable rooms.

Loved this hotel - great location - convenient gift shop and restaurant/bar.

SERVICE

Exceptional

The location The bar staff- a little guy, very rude

The bar staff- a little guy, very rude

Not a good place here

Good location, decent overall.

The hotel is in a perfect spot in the city

amazing

The room that we stayed in looked like a shack. It was so small pushed back in a corner. So whatever you do do not get room 1924. But besides that breakfast, the cleaners of the room, the location and everything was really, really nice.

Loved it, gorgeous building

:)

Passable

Great location but too old needs some update

Bloody sheets

The breakfast was pricy so se skipped it. Our room was older and needed a little work. The csrpets were dirty and the wall treatment in the bathroom was coming apart. We were in a room with no view so maybe if we had paid more for a room with a view the room would have been nicer? The hotel is located in an area that is walking distance to a lot of attractions, so that was nice. The line for starbucks was really long every morning, plan on at least 30 minutes wait time or you better go really early or just plan to ho somewhere outside the hotel were they can serve you faster.

Nice room, no issues except I did not know there’s an additional resort fee that was charged every night when I booked the hotel.

Well maintained establishment, the credit limit was $35 a night which sounds good but everything to eat is ~$30+ and they include the tip in the bill regardless, overall good stay and I was able to get to the subway with no problem

It was a great location

N/A

I didn’t like that they charge me $35 every night for supposedly credit towards breakfast that cost $47 per person a glass of wine for $17 etc to force us to buy from the hotel. Terrible

No accessible water fountain.

the check in was absolutely amazing the front desk changed my whole mood after coming off an annoying flight

Clean room elevators not really working

However did not like being charged a daily destination Fee of 40 dollars (included 2.06 dollars city tax). Nowhere was this explained before our arrival.

Nothing

Location

Good location The staff was rude and they don’t know about customer service. The areas and room were unclean, and the lobby restroom required a key to use.

Location Nothing

Good location The staff was rude and they don’t know about customer service. The areas and room were unclean, and the lobby restroom required a key to use.

Exceptional

Also inconvenient, insulting, rude and embarrassing is if you have already checked out and are waiting for transportation, heaven forbid you need to use the toilet facilities, you’ll need your room key for that! I was fortunate to have a very kind and helpful baggage storage attendant to walk me down and open the door for me. Others, weren’t so lucky. Yet, the beds were super comfy!

Elevators were not all in use. Staff were incredibly rude -

We arrived about 7:30 PM and there was no room available. They said they would call us when it was ready. At 9:00 PM (after no phone call) we stood in line again another 15 minutes and were finally given a room. There was a quiet time posted for 10:00 PM, but there was a loud party at the end of the hall near our room that went to 11:30 PM. It was not a guest room, but a space the hotel rents out. Our room was very small and the furnishing were old, but it was clean.

Friendly staff, good location

The room was very clean. A bit smaller than I expected from the online photos. Our shower enclosure was leaking so we had to put down towels every time we showered. Otherwise it was a pretty decent stay.

Hhhj

EL PERSONAL DEL FRON DESK MUY REPUNANTE EL QUE ME TOCO Y LOS ASENSORES MUY LENTOS TARDE MUCHO PERDI MUCHO TIEMPO LAS PERSONAS NO DEJAN QUE UNO ENTRE NO HAY CORDIALIDAD DEBERIAN CONTRATAR ALGUIEN QUE CONTROLE ESA AREA

Nice

The property is definitely not 4 star. The bathroom was very basic. Bathroom amenities were bare minimum. There was very little sound proof for the room. You can hear the door opening and closing in the hallway clearly which is very annoying! The location is pretty good though. And the beds were very comfortable.

Excellent location

Location Rude customer service

We had a great stay. Staff was helpful and friendly. The room was perfect… nice view, bed was AMAZINGLY comfortable.

We had a great stay. Staff was helpful and friendly. The room was perfect… nice view, bed was AMAZINGLY comfortable.

Rude customer service

Awesome stay and great location .

Good location and room were spacious.

The location is great. Rooms are small and could use a facelift but ok. Rooms that say double beds are 47” so if sharing a bed it’s tight for two adults. Staff are friendly. $35 tourism charge per night that you can reclaim as credit if you purchase from restaurant. We used it to get Starbucks and a few snacks each day.

The property was very well maintained. Subway entrance was right outside the doors, and Times Square was less than a 5 minute walk. The only issue was the wait time at the elevators during peak times.

Fantastic

Great stay. Good location.

Bien

The hotel Needs to be updated but the location is what makes this a convenient place to stay. The buffet breakfast was not worth the money. The food was cold and service took forever. Also the staff at breakfast was dropping silverware, clanging dishes. At least we had a $35 credit toward it or I would have complained.

The hotel was in an excellent location walking distance to nearly everything! The hotel and room was nice and clean. Very small rooms, very expensive. The check in process was horrible! They do not allow early check in and make you pay $6 per bag to hold your luggage until the room is ready. That's the most ridiculous think I've ever heard! I was already paying $300+ a night, and now you're going to charge me $6 PER bag to hold my luggage for 2-3 hours because you didn't get the room ready?! Totally felt nickle and dimed! They tell everyone to come back and check in at 4pm and then there's a HUGE line to check in that moves incredibly slow. We stood in line for over 30 minutes and we were near the front of the line.

Disappointing

Location was great, staff were good On check in, we were allocated a room on the 17th floor, got the key card and went up to the room, the room was not made up, had to go down to reception where they then gave us a room in the 34th floor, this room really did need a lick of paint it was extremely tired and did not have a fridge, I went to reception the next morning and was told there were no fridges available, I informed reception that I needed a fridge for medical reasons, they said it a fridge came available they would get me a fridge, 5 nights later I left the hotel

Only location, but many hotels have great locations Very outdated Very bad staff at reception They told me the room I booked is not ready even though it was 6 pm and threatened that the waiting might be long and I should consider upgrading to a more expensive option!!!! Total scam Also the elevator and amenities are very outdated And the lobby area is such a mess

Only location, but many hotels have great locations Very outdated Very bad staff at reception They told me the room I booked is not ready even though it was 6 pm and threatened that the waiting might be long and I should consider upgrading to a more expensive option!!!! Total scam Also the elevator and amenities are very outdated And the lobby area is such a mess

Room service was great

They let us check in at 11am instead of 4, which was really useful. Room was clean and comfortable. TV allowed streaming apps. Staff was friendly. I’d stay here again!

Friendly staff and very clean environment the best are so comfortable!!

-lots of elevators -quiet for the most part -taxis/rickshaws right out front -gift shop available to purchase snacks etc -in house restaurant Cons: -hotel needs TLC ie. toilet flush is weak / shower pressure is weak - not cleaned throughly between visitors ie. found toothbrush and hair tie on the floor - elevators are quite ‘wobbly’ and almost sound like they’ll break anytime -Starbucks is not a ‘real’ Starbucks, very limited options and hours - request for hour later checkout so kids can sleep before our flight was denied

Very accomadating! We needed a W/C room and and a lower bed. They were very helpful.

Was perfect location

Great spot. Perfect location for broadway.

Location Price

We got a issue with the bathroom (bathtub and toilet clogged). We had to call the reception and they sent someone right away to fix the problem. We appreciate. Everything else was good.

You can hear street noise on 40th floor room at night time.

Was good, destination fees hurt it though.

Perfect location

Location Old falling apart Freezing cold Not for 2 people like body lotion Not worth the money at like a hole Customer service very rude

Location Old falling apart Freezing cold Not for 2 people like body lotion Not worth the money at like a hole Customer service very rude

The location was excellent, close to the shopping center and the attractions we wanted to visit. The location was excellent and conveniently close to the shopping center and attractions we wanted to visit. However, the mobile check-in process was very inefficient. Even after checking in through the app, we still had to wait a couple of hours to receive our room key. We then had to line up for manual check-in and waited another hour before finally getting the key. Unfortunately, when we arrived at our room, it had not yet been cleaned or prepared. We informed a housekeeping staff member who was cleaning another room on the same floor. She kindly helped report the issue to her manager and also advised us to report it to the check-in counter. Lastly, I was charged twice for the stay. I disputed the duplicate charge as soon as I noticed it, and thankfully, the refund was processed.

The location was excellent and conveniently close to the shopping center and attractions we wanted to visit. However, the mobile check-in process was very inefficient. Even after checking in through the app, we still had to wait a couple of hours to receive our room key. We then had to line up for manual check-in and waited another hour before finally getting the key. Unfortunately, when we arrived at our room, it had not yet been cleaned or prepared. We informed a housekeeping staff member who was cleaning another room on the same floor. She kindly helped report the issue to her manager and also advised us to report it to the check-in counter. Lastly, I was charged twice for the stay. I disputed the duplicate charge as soon as I noticed it, and thankfully, the refund was processed.

Pay attention to the elevators when you press you floor. It tells you what elevator to catch. Not sure the issues that people had.. catch the correct elevator and you have zero issues.

Check in rep was very polite & informative

Great location, clean and friendly staff

Dirty rooms, and staff never informed me of a $25 credit that I had daily

Was chaotic while checking in. The hotel definitely is not prepared to handle large crowds and the elevator system takes forever for a large number of requests. The rooms are good for NYC standards and the bar was nice.

Hotel is older, but it is in a great location.

Clean rooms. Comfortable beds. Excellent staff.

Yes

Whe

Staff was extremely friendly and helpful!

El aseo de la habitación muy malo, la recepción nada amable

Dusty rooms, very crowded, long lines for check in

There was only one elevator working for our floors. Huge lines and long waits. We ended up taking the stairs most of the time. We were on the 26th floor. I had my handicap parents with us so we had a van. The parking was 110$ every time you got your car out and brought back. It was horrible and this is not told to you on the website.

The room was very clean, beds very comfortable, staff very friendly and welcoming.

The hotel is clean, busy, basic, nothing special, but great location.

Room was very clean. People were helpful, friendly and kind.

Exceptional

Horrible experience. Anything barely works the tv didn’t work it wasn’t even smart and there’s no WiFi there no signal no nothing. The sheets were dirty, the ac unit full of dust, the fridge in bad conditions didn’t cool… well worst experience not coming back ever.

Good location

The location is perfect. Thank you!

Bell Person Mr. Rafae Chaudhry extremely helpful and knowledgeable. Great location Friendly staff

Nothing Old, needs renovation. Elevators not working properly. Hidden fees.

location old

The location was about the only good thing. I waited over 20 minutes 3 different times to get an elevator. There were no wash clothes in the room. The phone in the room did not have a cord, I could not call the front desk. At the end of the stay, they refused to bill the booking.com Credit Card. Stating I had to use a physical card for final bill. Parking was 3rd party and $85, website stated $75.

Good

Nothing Old, needs renovation. Elevators not working properly. Hidden fees.

The location was about the only good thing. I waited over 20 minutes 3 different times to get an elevator. There were no wash clothes in the room. The phone in the room did not have a cord, I could not call the front desk. At the end of the stay, they refused to bill the booking.com Credit Card. Stating I had to use a physical card for final bill. Parking was 3rd party and $85, website stated $75.

location old

Our room was 21st floor which has not been remodeled. Our room was clean, but furnitures were old. Great strong shower and very comfortable bed!

There is no fridge and the microwave is in the hallway for EVERYONE to use. The elevators kept malfunctioning and I got trapped on it with multiple people going up and down not stopping at the right floors. I eventually had to walk 11 flights to get to my room. On top of that I slipped in their tub and sprained my ankle because their non slip stuff is cheap. The elevator panel was broken off the wall. 4 star hotel my ass

Estuvo bien . Habitaciones muy pequeñas .

Beds were comfortable and the staff was very friendly and helpful. The bathroom shower didn’t work great and had chipped paint with some stains. Just an older building that could use come updates.

I wish it had a little refrigerator in room and they should offer water also.

The staff were friendly abd helpful. Convenient having the Starbucks and market in the hotel.

It’s a nice hotel. Close to Times Square but not right in the very center you have to walk a little down but not bad at all. The lines were long to do bag checks because everyone gets there early hoping for early check in and are told the rooms aren’t ready but I wasn’t ready to be charged $6 to check each bag. They give you a $35 credit to the room to use for their on-site restaurant but the breakfast is conveniently $47ish. You’re paying 😭 the rooms were nice, not the cleanest ever in the bathroom but it was clean and acceptable. I was pleasantly surprised to get room service when I didn’t ask for it. That was nice and appreciated.

This location was very clean and the staff was excellent. It was not far from anything that I had booked for our trip so that was a definite plus. I would recommend this hotel to anyone & we will definitely stay again!

Clerk at the desk was really nice. The hotel is clean, convenient and well lit.

Nothing Old, needs renovation. The Elevators dont work properly. Hidden feed. Not the Sheraton standard you would expect.

Customer service. I was double charged in my credit card. Nobody responds

Great location, right in Time Square. Rooms are old; but everything was clean. Food at the restaurant was great!

One of the staff in Hudson market a waiter and a Jamaican female staff need to improve they people skills and problems solving skills

Perfect location for a city trip, very clean Too crowded for restaurants, shops and reception desk at all times, too light blanket and unfriendly check in staff. And we have to pay to leave our luggages !!

Location was good 1 hour plus wait standing in line for breakfast and even to buy a cup of coffee is ridiculous. The breakfast at $48 a person was disgustingly, not edible

Had problems with the a/c 2 days That my air was not working have to call twice before it was fixed. That was the only problem I had was my air.

I joined Marriott Bonvoy before my stay and received an app notification on arrival morning that my room was ready. However, upon arriving at the hotel, I was told no room was available and that the app was incorrect. After checking back multiple times throughout the day, we eventually returned in the evening and were able to check in just before 7:00 p.m., making for a very long arrival day. There were also repeated credit card charges during the stay ($200 and multiple $150 charges) that were not clearly explained upfront. As an international guest with USD limits on my card, this caused unnecessary stress. While one staff member was eventually helpful in clarifying and stopping further holds, the process lacked transparency. Housekeeping did maintain the room well, but overall the service and communication did not meet expectations. I would not stay here again.

Overall the stay was great just would love to know in advance if there are students or some type of event that goes on and would have loved to know that information has we did have people running in the middle of the night. Then would have loved if they had a whole floor to themselves to have some queue at 2-5am

Perfect location!!

Staff was fantastic! The room was nice and clean. The mattress was very comfortable!

Localidad es 10/10 pero el trato en recepción no es el mejor por algunos empleados y la limpieza es terrible. El cuarto tenía polvo y la bañera estaba negra en el piso un total asco!

No refrigerator in the room, TV never worked , call service and never arrived. The luggage storage have fee, most places are complementary. But have a great space in the room and bathroom. Very clean and nice bed. The location also is good.

Everything was great. It was a great location

Best Hotel

Common areas and staff were great. The rooms need a little upkeep with some paint flaking and loud noises when adjoing rooms use their water. Beds were comfortable.

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Staff is not attentive or much friendly. We went to the Liberty Bar and had some questions about the menu, it seemed to bothered the staff there and they weren’t helpful. I ordered a Sassy Margarita and made sure to explain 3 times that I did not want Jalapeno added. The Jalapeno was still added and when I returned it seemed like an inconvenience for them. Which made me not want a drink anymore and almost $20 were wasted. Our Tv did not worked and was not helped when asked. The hotel also isn’t very clean, elevators and overall hotel is dusty and windows are dirty. We found an hair-tie full of hair by our bed which means it was not cleaned. I had heard really good reviews but I was disappointed. I understand it’s a big hotel and workers are busy but the least they could do is “act” friendly or helpful.

this was terrible i have video proof and staff never went thru with what i wanted ! i want a full refund

The room was very average. Bathroom was dirty

Staff was awesome, cleaning staff was amazing, the only issue I had was the no smoking signs posted at the entrance and several people standing around smoking. Cigarette butts everywhere was not esthetically appealing. Other than that a great place to stay.

The stay was okay staff was friendly and helpful

Super busy. Most elevators were not working. Not polite staff.

WiFi didn’t work and front desk wouldn’t answer.

N/A

El personal muy educado

Great hotel, clean rooms, great food, close to everything we wanted. Will definitely stay here again!

Clean room with a comfy bed. Busy hotel, elevators were mostly reliable at quieter times. Staff was kind. Good stay in the best location!

very clean, close to everything

Rooms ok bed small / crazy up charges for everything

Very good location

Room and amenities

We experienced a fire in the hotel an was evacuated into winter weather conditions at 11pm. The Hotel did not offer any compensation for us being out of our room and put out into 15 degree weather for an hour and a half.

My husband had a medical emergency while we were staying there and your staff was outstanding. Lewis stayed by our side until the ambulance arrived which took 30 minutes and was attentive to my husband and kept him talking during the wait.

Elevator wasn’t working.. nor the key card after I came back from dinner had to sit in the hallway until security come

Despite these issues, the overall experience was still positive. A breakfast allowance was included in the price, although this was not clearly explained at check-in. When I asked for clarification at the reception, I received a rather rude response: “Did you read the sheet we provided? Everything is explained there.” Unfortunately, the information was not clear to me, and a more helpful and polite explanation would have been appreciated.

Overall, we had a good stay. The rooms felt a bit dated, and it took some time for the staff to fix a leaking toilet. However, aside from that, the hotel met our expectations and provided a comfortable experience.

Overall, we had a good stay. The rooms felt a bit dated, and it took some time for the staff to fix a leaking toilet. However, aside from that, the hotel met our expectations and provided a comfortable experience.

Nice

Clean and nice.

Waited over 1hr to check in only for them to tell me they had NO clean rooms. I booked two double beds only to be bumped down to a king size bed for my two daughters & myself. It gets better! Only to get to the room to find out it didn’t have heat. Waited over 2hrs to get heat in 30 degree weather. Wouldn’t recommend! Location perfect, but the hassle isn’t worth it.

Clean room, friendly staff

The lines to check in, check bags, and use the "daily food and beverage credit" were excessive. I'm not sure if this was residual NYE traffic or what, but this was a frustrating delay.

Staff is very friendly

Was told doorman would get us a Taxi, then when left, was told to get my own.

Location was in close proximity to shopping, restaurants, broadway shows.

Had such a fun time!!

Did not meet the expectations at all! Everything about this hotel was bad

clean room

Room was nice and clean. Staff was nice. However, the restaurant seemed to close early for a hotel full of people on a weekend. In addition, key cards did not work well when trying to get elevators. Several of the elevator display pads on the floors were broken and didn’t work. Made it difficult to get down and up on the elevator. No phones in the room to call the front desk or anything. Television had problems and we reported it to the front desk and they said they would send a maintenance person up to fix, but that never happened. We finally were able to get the television working properly ourselves. Hotel was not the best at following up on customer service.

The housekeeper tried to get into my room twice without knocking on the checkout day!!!! once early in the morning and the second time 30 minutes before checkout. There was a $6 USD fee for each luggage item to be held before the actual check-in time. The person who checked us in didn’t tell us about the water coupon, and I paid $30 for four bottles of water at the hotel’s café. The elevators were very slow and dirty. Overall, for the money we spent, it was not worth it.

The staff was very nice especially housekeeping

Paint was peeling, things were old and falling apart. Elevators stopped working to get to our floor. Gave zero accommodations to help ease some of the stress and anxiety that came with getting stuck another day. Water fountain stayed dirty with someones spit in it for multiple days. Couldnt even fill water bottles. Bed was comfy. Pillows were awful. I really am sad about the experience.

We had a wonderful stay at the Sheraton New York during our recent trip. From the moment we arrived, the hotel felt welcoming and well-organized. The location was excellent — close to so many attractions, restaurants, and transportation, which made exploring the city very easy, especially for our first time visiting New York. The room was clean, comfortable, and well maintained. The bed was cozy, and we were able to relax after long days of sightseeing. The hotel itself felt safe and busy in a good way, and the overall atmosphere was pleasant. Staff we interacted with were friendly and professional, and everything from check-in to check-out went smoothly. Overall, we had a very positive experience and would definitely consider staying here again on a future trip to New York.

Toilet clogged about 5 times and we kept having to wait for someone to fix it. No wifi the last 2 nights of our stay and our tv remote wouldn’t work so we were not able to watch any tv for 2 nights. with two children this was not ideal at all to have no access to a tv or internet connection. very dissatisfied

Clean and comfy

there was no ventilation in the washroom and the lock didnt' work

Place was run down and staff was rude

Room cleanliness and elevators operating.

All was good

We had a great stay there nothing fancy but met our needs. Very central easy to walk to restaurants, shopping and entertainment. No complaints, room was always clean and amenities replaced. The only disappointment was no mini fridge and lack of hot water but we survived!! Staff super nice too.

Clean rooms and staff

Staff was very friendly and helpful

Staff Was Amazing & Even Let Us Check In Early!!

I messaged the hotel twice and called to request an early check-in, with no response. At check-in, we were told that a room would be ready within an hour and that we would receive a call when our room was ready. In the meantime, we could leave our bags at the hotel until it was time to check in, so after waiting in line to check in, we got in line to check our bags at the cost of $6 per bag. After receiving no call to let us know that our room was ready, we returned to the hotel for the normal checkin time, and waited in line for the third time. The customer service representative at check-in was completely unapologetic that we did not receive the promised call within the hour or even two hours. I’d call her rude, but she probably deals with tons of rude people all day, so benefit of the doubt. When we got to the room, the TV was not working. We were told it was a hotel wide problem that could last for several days. The room was OK but the coffee maker had not been cleaned, and contained used grounds. Overall a good location, but very much lacking customer service.

Clean room , great staff

Check in was seamless, and staff was awesome. Peter is an ASSETT to your company. The Hotel, however, is severely outdated

Clean room, very spacious and modern. Great location close to a lot of places

Will never stay at this hotel again. Staff is very rude and indifferent. The hotel is under staffed and several were inexperienced. I had to go back down to the desk 3 different times to get a room key to then find out they had maintenance people working on my assigned room. When I went to the desk a fourth time, they spent 15 minutes getting me a room. Their attitude and lack of interest was appalling. First 1 I ever gave, but my experience at this hotel deserves it. Also, be aware of the long checkin wait and baggage storage line. Both were over 50 minutes each.

That lady who checked me in at the Front Desk was amazing however, when we got to our room, it had a very bad stench. Turns out it was coming from the refrigerator had lots of old food inside of it, as well as a drawer filled with all kind of condiments some of them opened because of none of the housekeeper spoke English. I cleaned it out myself. Also, I was told that we get $35 a day and you had to use it because you’re gonna be charged regardless the breakfast buffet was $74pp and the hot food was awful dry and hard. Good options but because it’s sat there for so long, not really edible I came at 8:15 am and it was served from 6:30 to 10:30 AM one of my pillowcases had a stain on it and the windows were so dirty you couldn’t see out of them

The hotels elevators didn’t work so we had to use the staff In kitchen and it probably took about 30mins. When we first checked in they assigned us a room that was occupied. Meaning I walked in on someone smh… than they promised me a free voucher for two nights but only gave me one. I was billed for something that was suppose to be free.

The location the employees the cleaners. Well done. We will start staying here. Thk uuu. 5 stars

Excellent service 10/10

Great place.

Flight got cancelled then pushed back 3 days and the hotel wouldn’t do anything to refund or accommodate my cancelled trip due to the airlines lack of staffing

amenities too small .. staff not kind especially front ... a lady

Things where broken

Great room, lady at bar didn’t get her name but she very attentive and accommodating

Our second day was as others have stated. The front desk is run terribly and many patrons were left waiting for half an hour, angry and frustrated. It’s hard to imagine a Sheraton hotel so badly run but it is!

The room was old&run down just not worth the money I spent

Customer service was very bad they were rude. Tv didn’t work we got no assistance to fix. Asked for towels they brought the wrong ones and never brought the right ones after multiple request. The only good thing is the location.

Clean room, courteous helpful staff, great location!!

Nice staff, nice room.

I stayed at the Sheraton for 4 days, it was amazing! We arrived early for check-in, so we put our luggage in the $30 luggage storage. At 4 pm the check-in line was huge, but since we had checked in early, we had access to a shorter line. So the tip is: arrive early! The breakfast is very good! The staff is very friendly! My advice is: include breakfast in your room rate. It's worth it! We didn't have any problems!

Location is perfect! But the elevator system is worst especially on busy days

Our first check-in was a pleasant experience. Even though our room was not available they offered us a temporary room so we could get ready for our show. Then we moved to our proper room on our return.

Overall very good! Location is great (can be noisy with traffic sounds but that is expected) rooms clean and comfortable. Long lines for coffee in the morning and long waits for elevators sometimes. All of the staff were very friendly. Would stay here again!

Room was nice, quiet small for the price. No sofa.

The Sheraton was nice and located in a very good area! We will definitely stay here again!

Yes