Royalton Park Avenue

My main complaint was the bed (extremely uncomfortable) as it as old, sagging, and felt like it was collapsing in the middle and sides. The staff did move me to another room, and while that bed wasn’t as bad, it also wasn’t very comfortable. There also was loud construction noise (jackhammering) throughout the hotel beginning at like 8 or 9AM that made the stay less than pleasant. Location was good and pool seemed ok, though the weather didn’t give me a chance to use it.

The bathroom in the room was lovely. Beds were comfortable as well and the cleaners who made the room up every day did a good job and were friendly. The location is amazing- and it made up for the not great parts. This is not a 5 star hotel. I think when it was first opened it perhaps was- but now it is tired run down and unloved- it feels as if the owner/ manager/ team do not care about it anymore. It’s a shame- because it has so much potential. Restaurant area is grim. Bar area is in desperate need of updating. Pool is not clean. Hallways are dirty. Lots of staff standing around but no one seems to care. There is renovation work going on at the hotel on the outside- difficult to tell what they are renovating, and no one even told us that there was going to be banging/ drilling from 9- 5 every day til we got there which isn’t good customer service- but there is no renovation going on inside- which is where it needs it.

There was construction

Loved the rooftop pool and restaurant. Great rooms. Comfortable beds. Lots to do in walking distance.

Very spacious rooms, big windows and great location! Very friendly staff! It needs refurbishing but we were told by the manager that the hotel is going to go through a major makeover in the coming months!

Bad

Housekeeping staffs was welcoming and warm. The pool was great for families and we had a great time. Now I do have a few suggestions: They need to please refill soap in the showers by the pool and the vents were extremely dirty. Also it would be convenient to have coffee in the lobby for guests. The valet tried to have my husband go and get the vehicle from the garage after we paid for valet which was a little confusing. Overall a nice stay 💖

Was old and tired. Elevators terrible. Dark. Got stranded on top floor where lounge is when I went up after colliding near 12 midnight. Big construction on higher floors.

The property was really nice and in a great location. Unfortunately the breakfast experience was very disappointing-we had booked breakfast with our 2 rooms, but were never given any special instructions. I noticed that we were mistakenly billed $133 for breakfast the first day, discussed it with staff at the front desk including a manager, who assured me the charge would be removed from my bill. We were apparently supposed to get breakfast vouchers upon check-in, but did not. After checking out, i realized the charge was never removed from my bill. 3 phone calls to the hotel and no one ever called me back about the error. Such disappointing customer service.

Beautiful & clean,, very spacious - loved the bathroom. The pool is such a treat, especially after a long flight, was so nice to unpack & go to the pool & relax with a drink! Go to dinner after & a lovely walk round the city.

Staff is excellent . Hotel nicely appointed

Location and cleanless is affordable for the price. There was a construction from 8 am till 17 pm in the hotel and we should have been informed before our stay!. I am expecting at least half of the payment back.

The location is incredible and walking distance from tons of great restaurants and yoga studios. Cannot recommend this hotel enough, it was PHENOMINAL. Thank you so much for such a memorable weekend.

Superb

Superb

Exceptional

Awful place all staff they con you for the price Everything Was awful!

this place was horrible staff horrible im 6 ft tall and partner didnt pay for handicap switch

Loved it!!!

The only thing I would recommend staff work on is the restaurant on the top floor. WE went for breakfast and there was 0 ambiance (no music, you could hear a pin drop) and staff wasn't very engaged. Otherwise nice hotel

Very good

Location Comfy beds Staff Shower

friendly staff Porter service is delayed, and limited room service

Porter service is delayed, and limited room service

Location & roof top pool views were fabulous. Outdoor heated pool was also very nice.

Very poor

Exceptional

If your booking includes breakfast, they won't hand out the voucher unless you specifically ask for it. And if you notice a billing mistake after you've checked out and left, they're reluctant to fix it — so review your bill before leaving.

Loved the rooftop pool and the staff other than the front desk was phenomenal! Front desk basically unreachable. Our booking stated there was a tub, I went downstairs and showed the guy at the front desk after calling 3 times with no response. His response to me when I showed him the booking that cleary stated room with bath included? “Some of them just don’t have a bath it just says it….. okay well I wouldn’t have spent $800 if that was the case. Not someone who’s gonna complain about money back but definetly not happy with the product as listed.

Loved the rooftop pool and the staff other than the front desk was phenomenal! Front desk basically unreachable. Our booking stated there was a tub, I went downstairs and showed the guy at the front desk after calling 3 times with no response. His response to me when I showed him the booking that cleary stated room with bath included? “Some of them just don’t have a bath it just says it….. okay well I wouldn’t have spent $800 if that was the case. Not someone who’s gonna complain about money back but definetly not happy with the product as listed.

About to renovate so wouldn’t recommend summer ‘25

Great location with a subway station very close by, clean and modern rooms, comfortable bedding, convenient luggage storage before check-in and after check-out, free umbrellas, and tasty breakfast food. The staff was often unhelpful, communication was poor, the breakfast inclusion was misleading and ended up costing extra, and the TV felt outdated for the price of the hotel.

This hotel was expensive, but the room size for family was the best I have had so far, unfortunatley they said they are renovating to decease size which is the only reason I chose this place ultimately. The staff care and treatment across the board from door to room service was the best we have had in NY other than the Hyatt. I would stay again same room size same price or lower if needed. I am most impressed with staff and size of room. The staff needs recongized for that it was just beyond making our stay comfortable. We even had to put this carrying case on top of our car due to a massive storage issue and car was parked out front for like 30-45 minutes and they didnt make us feel in the way or anything, had to bring in tons of stuff in the room and again they looked but didnt make us feel uncomfortable even helped us. To me that is exceptional. No bad smells or noises until last day it was really bad I thought what is going on this is horrible but the staff said it was construction which I then remembered so I totally dismissed that due to that reason. Good spot, good people. ;)

Hotel in general was good and in a great location, but it is due to undergo a refurbishment during which the services / amenities offered will be impacted upon.

Great location. Very clean spacious room with large closet space, crisp clean bed linens, very comfortable bed, balcony with door for fresh air, nice shower/bath combo. Will definitely stay here again.

Your close to public transportation and walking distance to Union Sq and Time Sq (15-30 mins)

Staff was very friendly and accommodating. Room was clean, bed was very comfortable with crisp white linens. Plenty of room which is unusual for NYC. Lots of closet space and also dresser storage. Plenty to do in the area.

This was the final time I will be staying at the hotel… Horrific experience, had to Change rooms 4x , a lot of different reasons…very sad to see my favorite place in the toilet…

The Suite I paid for was not available when I checked in. I had to stay in a tiny room one night and move to the other room the next. The staff varied between unhelpful and rude. There is construction going on that was not mentioned online. Won’t be back!

I loved this hotel.. the rooms were clean.. the beds were inviting and comfy.. the penthouse bar and pool area looked like fun.. but the room service is a little ehh.. the food was good .. it was just missing items that was necessary .. they never came back with the items so couldn’t really eat the food.

Everything was perfect— attentive staff, convenient location, deep soaking tub, and comfortable bed. Would definitely stay here again.

Not a 5 star hotel, but not terrible either. For NYC it’s decent

Great location, exceptional value for money. Great staff, rooms were excellent

excellent service!

Not sure how this is supposed to be a 5 star hotel. Rude staff. Old dungy property. Front desk does not answer their phone. Phone in room does not work. Unaccountable staff. Overall terrible experience and I would never stay there ever again and do not recommend.

I arrived at 7am from a 19 hour flight. Zero effort from the staff (in fact a bit dismissive and clearly didn't care) to accomodate by providing any first available room. Sure, official check in is 4pm, I understand. So officially, hotel kept to their stipulated time. But this just shows lack of effort of customer service. i.e. you may wish to come here for the bare minimum, which is decent facilities, but do not expect the extra mile.

A

The room are dated the hotel under renovation, horrible reception area and Gavin 2 star hotel vibe

Clean room. Great helpful staff. Remote wasn’t working but that’s ok

Amazing property and location. Great staff.

Huge rooms- and good central location. We weren’t able to use the pool as it was raining but it looked very nice! Doesn’t quite feel like a 5 star.

Clean and great amenities. Great central location

Every staff member I interacted with was very lovely, my disappointment is only in the room. The lighting is awful, both harsh and dark at the same time. A couch in my room was impossible to sit on, the cushions were sunken in. The a/c was loud and not cool enough, the room had a stuffy air to it. The shower curtain allowed water to pool on the bathroom floor. Plugs for devices only on one side of the bed. It just did not feel like a 5 star property at all.

Incredible welcome. Kind staff, beautiful clean room...

We had a great stay! The service was excellent, the room was spacious and comfortable, and the heated pool is truly unique, we loved it. Breakfast was delicious as well.

Staff was friendly and helpful. The room was disgusting, black mold in corners of showers. The room was toxic. Smelled like a pot smokers convention, it took my families sinuses a week to clear up after sleeping there 2 nights. I've stayed in nicer cleaner places for a third of the price.

Truly a wonderful stay!

I stay here every time im in town for work. The size of the rooms for the price cannot be beat in manhattan. Very Convenient spot in NoMad neighborhood.

I couldn't reserve hotel parking online, so I arranged for my own parking.

Very basic room. Good shower, nothing that made it different or charming. I picked it online for the touches of hot pink as I was staying with my girls. The room didn’t reflect the photos online. My daughter’s bed sheet had a hole. Overall I was expecting better.

Poor service in every way

From the moment we arrived, the front desk staff and team throughout the property were welcoming, professional, and attentive. The bar staff in particular stood out—they kept us very well “hydrated” and created a relaxed, enjoyable atmosphere that really added to the experience. It’s honestly difficult to say anything overtly negative about the hotel or the team. While the breakfast service in the Ivy Room (particularly on Friday) felt a bit less polished from a service standpoint, the quality of the food more than made up for it. In fact, the room service—offering the same menu—was excellent: prompt, attentive, and absolutely delicious. One of the highlights was the pool area. Even in colder weather, it was completely worth it. The pool was perfectly warm and made for a fun, memorable part of the stay. I would also like to add that for people that may be visiting from outside the NYC metro area, this is an amazing location with a very rich culinarily scene that is hard to beat. You are also close to broadway shows, parks, and public transportation that can take throughout the city if your choose! All in all, this is a very good hotel with strong service, great food, and a few standout amenities that make it well worth a visit—even for locals looking for a quick staycation.

Great pool!

Can’t beat the location. Friendly and helpful staff.

Attentive staff

The room was spacious and clean and reasonably priced. I would stay again.

The room was spacious, but that’s the only positive. Overall, it felt like a 3-star hotel and not worth the price.

Love this place! It’s my go to when my husband is in the hospital around the corner. Very accommodating and rooms are large for the ciry

Great hotel. Great staff. We had a large room, the bed was fantastic. The staff could not be more helpful. We need a little extra time to check out and it was not a problem at all. Busy location and great area. Will be back on trips to Manhattan.

After some concerns with the room and conditions the Manager was quick to respond and did whatever he could to make it right. Overall the service was great. Some of the other staff in the bar and restaurant area were not the best but how great the Manager and hotel staff responded to things it made up for it and just chose to eat off premises the remaining time on the trip. We would return.

Staff was fabulous and breakfast was delicious.

Excellent Place

Great stay for a weekend. The hotel has spacious rooms which is not common in NYC. The staff was friendly and nice. Valet parking is moderately priced.

Location was perfect for the Met, broadway- lots of local restaurant. Staff and facilities impeccable. Only comment is lack of ice which you have to order thru room service- no ice machines! If you are used to quiet - ask for a room at higher level floor- we were on floor 9 and could hear all of the street noise a garbage trucks. I would stay here again- just ask for daily delivery of ice and a higher floor.

We had a blast. The rooftop bar is top notch, as is the gym. Well located. Feels modern and we'll taken care of. Very attentive staff, especially at the bar

Floor carpets are not clean in room or hall. No easy access to ice. No steam ventilation in bathroom.

Great staff, room was large and spotless, the only thing missing was an outlet for charging our electronics. Breakfast room was lovely, and food was very good. Pancake with berries and whipped cream is a must, as is the breakfast sandwich

It was a large room. Loved the location. Staff was extremely friendly.

AC wouldn’t go below 70, so they had to bring me a fan (electrical team and manager were lovely). Shower was hand-held, hair dryer was awful. This place needs a renovation in a big way. Rooftop lounge was nice.

In addition the room is not elevated, sophisticated, or glamorous. It has pink curtains. Otherwise the mini bar was stocked full if hot drinks bc the mini fridge was broken, and it put hot air into the room constantly. That is why we had to endure smelling cigarettes bc we needed the window open. They refused to wave the fee. They told me go fight my bank for it. I called and got a refund from my credit union for the stay and we packed up and left. Awful experience. Definitely a scam.

Good stay. Upgraded room. Water pressure in shower was poor! Better option nearby!

The staff were very helpful. But the property is tired and the rooms are very old and poorly lit/decorated. The art in the room was basic photocopies in glass. The furniture was old and falling apart. The tv was tiny and the coffee maker damaged. The gym was clean and the bed comfortable

Our go-to hotel when we come to New York City. Spacious rooms, well-appointed, plenty of closet space, deep soaking tubs, bathrobes. Food is quite good. Rooftop bar is a plus, particularly if one needs a comfortable place to hang out while waiting for one's room to be ready.

Our stay at the Royalton was perfect from check in to check out. Thr hotel is truly a gem. The staff is friendly, accompdating and courteous. The property is clean and welll maintained. Location is also great, close to fifth Avenue shopping, right by Union Sq, but tucked away from Times Sq crazy. The rooms are huge! The bathroom is clean with an amazing tub.

Very nice!

Our 3rd stay in the last 10 months. Beautiful rooms and excellent service.

Service, room all good & food by Manager Jick was great !

Unbelievably good hotel and staff

This was my third time staying at the Royalton Park Avenue and each time has been wonderful. The staff is so helpful and attentive and the location is perfect. I will be back!

Additionally, the room was dirty and felt more like a motel than a hotel, which was very disappointing.

The staff was very welcoming. We must have been in an older room because it did not match the photos online. The gym was small, so there was limited space for workouts. One of two treadmills was out-of-service and it could have been cleaner.

The Royalton Park Avenue is a truly spectacular luxury hotel. The accommodations are consistently immaculate, and every space feels thoughtfully maintained. The staff are genuinely attentive, professional, and always willing to go above and beyond. Specifically Omar and Dion made for a wonderful stay. When visiting New York City, the Royalton Park Avenue should be your first and only choice for an exceptional stay.

When we checked into our room, we walked into a gross mess left on one of the arm chairs. Found out the hard way when I sat down and then touched a pink, gooey mess between the cushions. Housekeeping came to remove the one chair, I guess they felt this was satisfactory enough instead of offering to move us. Checking into a dirty room is not an experience we were planning on for a 4+ star hotel. This hotel needs to change their star rating.

The room was spotless, and the staff was very accommodating. The bed was quite comfortable.

The stay was great. Room was large and clean. The mini bar was well stocked with snacks and drinks and the location was convenient to everything.

Good not excellent

Rooms were clean, excellent location

Very comfortable room and a great location

Staff

Welcoming front desk, knowledgeable concierge, great accommodations

Albeit a bit dated, it felt fresh, clean and cared for. Staff were great. Will stay again.

The size of the room

Great location and helpful staff. Room was surprisingly big for NYC.

Reception staff extremely nice and helpful, rooms comfortable, room service quick and good food.

Friendly Staff…clean room…affordable…not too far from some “To Go” places if a tourist

Great staff clean room

Clean room and great customer service. Very helpful staff

Clean room, welcoming staff. Food/convenience stores nearby.

Lovely hotel with great rooms

Very spacious rooms. Staff was friendly

Room was very clean and spacious.

Beautiful place to stay in New York!

Great location near Grand Central and transit lines. Delicious breakfast at the Ivy Room upstairs. Staff was very warm and courteous. Room was quiet and comfortable generally. But it was dated, and in need of updating. Bathroom vanity was oddly low in height with a trough vessel sink. Shower water pressure was less than energizing.

A very nice stay. Everything went well and the room was clean and appropriate conditions. Breakfast was great and the staff were professional and always courteous. Overall, a very nice stay.

This is an excellent hotel in a very convenient location for us. Rooms are consistently comfortable and clean.

Excellent staff

The room was great, we were upgraded to a grand king deluxe with terrace. The room was clean, great view and quiet

Great service, very clean and comfortable bed and room. Strongly recommended.

Friendly staff and clean rooms.

The staff was very helpful from the time we checked in. The room was as advertised and very clean. We liked the room's balcony and will be back when we return to NY.

Cozy hotel in a food location. Staff is great...especially Paul at the front desk who was very accommodating.

Great rooftop bar!! Rooms are huge

Hotel charged multiple “incidental” fees that I had to dispute with my bank, as well as a “facility” fee that was never mentioned. The shower/bathtub had pink mold all over it, and wasn’t very clean. The room temperature was also auto controlled by the hotel and it was INSANELY hot in the room.

The staff was extremely kind and helpful from helping us navigate check-in, to assisting with doordash deliveries, wonderful in-room accommodations and taxi services upon departure. Specifically, the front desk associate Courntey was particularly helpful after a long journey into the City, he went above and beyond to make sure we were taken care of and felt at home. Housekeeping was always consistent and satisfactory. I was traveling with my two young children and this was a wonderful place to say. Clean, safe, and inviting. Inviting. We would definitely visit again. Located in a good part of town and right off Subway lines, we had an easy and affordable way to navigate the city.

In a very confortable area to walk everywhere and not so rushing under Christmas as Time Square or similar. The restaurant and louge not part of the hotel need to get a 5 star ++++ great food and great staff and the inwer knows his jib and how to treat guests and make them friends.

The complimentary breakfast was really really bad. Almost inedible. A little more care and thought would take it a long way. Suggestion to provide bagels, toast, yogurt type items to elevate the experience

Small hotel with excellent room and unbeatable location.

What's not to like ? The bill at the end but false charges were removed.

Clean rooms, warm lobby, friendly staff.

Stayed at the Royalton Park Avenue for a weekend around Christmas time and had a fantastic stay. Omar at the front desk was very helpful in checking Us in and making sure we had a great room. The staff the location and the room were fantastic and I would highly recommend this hotel to anyone looking to stay in Manhattan

AVOID THE ROYALTON PARK AVE! NYC has much nice, smarter, cleaner and more convenient hotels. We booked one night, one room with two double beds. I was traveling with my 14 year old daughter, 25-year-old cousin, and my husband. We were notified upon check in The Royalton Park Ave took it upon themselves to split up our rooms. Two rooms two beds. The front desk made it seem like the rooms would be conjoining. We went about our day and returned to check in around 5. Upon entering our room it was not conjoining so now my daughter is in a separate room than me, not acceptable, not ok to have my 14-year-old in a separate room then myself. My cousin had plans for the night so now we are 3 people in one bed, one room. They chose to rectify this by slipping 10 free breakfast vouchers under our door. Thank you Alexis, you need to brush up on your customer service skills and could benefit from some customer relations trainings. Why 10? Seems rude and condescending. DUMB. Not to mention my husband tried to get breakfast the next morning and they told him they have no availability. If the breakfast was anything like the customer service, he dodged a bullet. Of course, I called to complain they informed me they would provide a 50% discount on the room. Well now I have $400 in pending charges- for what? I have no idea. Royalton Park Ave was an absolute disappointment and should be ashamed they would expect a child to stay in a room alone. Sounds like a lawsuit waiting to happen.

Not 5*. At best 4*. Lacking basic facilities such as in room water. No communication about events being held in hotel so had to go out after a long day out. Wouldn’t stay here again as there are far better hotels in NYC even comparing to 4* hotels.

We often stay at the Park Avenue Royalton when we come to NYC. The rooms are large with plenty of closet space and they all have large soaking tubs. Very luxurious. It is a very convenient location, near to buses and subways. The staff is always very helpful and nice. No complaints.

We loved our stay at the Royalton very conveniently located near to every place we wanted to visit and close to the subway. The room was amazing with the hot tub and the city view with huge windows, modern and cozy. For our surprise we got upgraded to a nicer room which was a plus. The happy hour at the Penhouse was fantastic with really good food and drinks at half price and great customer service. We really enjoyed our time there and we definitely will go back to this hotel in the future.

The lobby is dark, cramped, and understaffed, making arrival confusing and uncomfortable, especially when multiple parties are present. I had booked two Deluxe King rooms, but the front desk inconsistently located the reservations. Despite being promised adjacent rooms, we were later told the request wasn’t noted—staff communication was nonexistent. When I questioned this, a female employee defensively said, “Yeah, we don’t communicate!”—utterly unprofessional. The manager, Shamoya, was composed and approachable. Both deluxe rooms lacked ceiling lights; several lamps were partially unplugged and nonfunctional. One room had only two robes and slippers for three guests, and multiple requests were needed to correct this. Bellman service was inconsistent: sometimes guests had to struggle with the heavy front door. The engineer was rude and condescending, while Steven, the bellman on our final day, showed genuine pride in his work. The heated pool operates only 12pm–7pm, limiting enjoyment. Overall, this stay was the worst part of my NYC trip—disorganized, unprofessional, and far below expected 5-star standards. I will update this review once my final bill is received, as others have reported being charged for unused items. Do not book!

Clean, smelled so good! The staff was so accommodating!

Very good.

5 stars

Wonderful hotel, well kept rooms, great staff, great location.

Nice hotel, perfect location

Friendly staff

Service. Personalized service and true care

The staff at the Royalton were amazing! Courteous, friendly and attentive. The staff alone makes this place a five star stay.

Room was clean, got a free upgrade to a suite which was lovely! The only complaint is that I specifically asked at the front desk what time the bar closed and they said 11pm. We went up there at 10:15 and there were about 15 people there in the bar area having a great time. We went to the bar to order a drink and were told they were closing early since there wasn't enough business so even though there were still at least 15 people there drinking and having a great time we were refused service. Don't have a designated closing time if you are going to close 45 minutes early.

The furniture was stuffed up and the windows aren’t even the size it shows in the photos. There wasn’t even a couch in ours. We cancelled after the first night because they won’t even refund us. And they charged my credit card random fees without a receipt. I don’t know how they managed to get their 5 star rating. I have never been charged by a hotel in my life. Such a scam.

Room was not ready which is understandable given we got there 20 mins before 4 pm - the reception said it would be ready shortly but the individual did nothing to check with housekeeping. he however said we are checked in. So we left bags and came back around 6 pm. The receptionist (another person) said we were not checked in and the room was still not ready and housekeeping had not made up the room (appears the first receptionist had not let them know to get the room ready). the second lady however was very helpful and got us anther room.

Super good

Big room.

Great location

Excellent staff and accommodations!

It was fine. Nothing special.

Great place to stay however they were under construction so we were not able to use the balcony which I specifically got the room for . It was noisy in the morning so we could not sleep in. Besides that, place was great

Overall the hotel was good. The room was a good size for NYC and the staff was courteous. Breakfast was just ok. Not many options and service took a really long time.

We loved a nice size bedroom and bathroom and they were very clean. Loved the robes and slippers in the room. The only thing was that the window was small with no curtains ( in the picture of the room when I booked it the room had a huge window). Also one night somebody was staying in the room next to us and at 1 am we heard that person coughing, laughing, singing, snoring which really messed me up for the night. Otherwise the hotel has a beautiful rooftop bar and restaurant ( the breakfast and service were amazing) and all the employees were very polite and helpful. Great location next to the subway. I would stay here again!

Clean room. Staff were excellent.

Excellent friendly staff and overall experience was very good. Free upgrade to a bigger room. Decor is a little tired and could use an update.

Room was clean and a decent size with a great bathroom, we had a free upgrade, all staff members we spoke with were incredibly kind and helpful.

It's an average hotel. I would rate it 3 star. Lobby is not nice and has average vibe. The elevators are moderately scary. Room was dated and felt like a old Holiday Inn. Location was great, but it felt like a 3 star hotel.

Great hotel, convenient location and amazing staff. Highly recommended

The room was surprisingly large for midtown, very clean and well appointed. Lots of great restaurants in walking distance and centrally located to get anywhere you need to go in manhattan. We did not get a chance to see the bar/restaurant/lounge but it was nice having that option onsite. Would def recommend staying here.

Omar best front desk guy in the city. Good location and decent sized rooms for nyc. Rooftop restaurant nice as is the work area.

Clean room and hepf staff

The ivy room restaurant service was not good with the exception of the young woman who seated us. We waited 20 minutes and did not even get water. They brought me the wrong coffee and forgot what our food order was after we waited so long to place the order. The hotel overall was average. Most of the staff were friendly.

Very friendly and attentive staff

Lovely open air and windowed lounge on the 11th floor!

Great pool

Pool area was clean, tidy and had amazing views!

The only small note that I would give is that some of the TVs have not been upgraded for streaming. And the next time I stay, I'll bring an HDMI cable connector for my iPad. They were so friendly and helpful. They really made my trip special.

Clean, Nice bar

We travel a ton and we chose this spot based on its reviews. Firstly - it’s not a 5 star. More like a 3.5 star. Rooms are small, dated. Location was good. We are a family of 4 and I don’t think this place was ideal for us. The breakfast was good. Staff was ok, not the friendliest.

Clean room, outstanding service

A great stay for a girls night in the city!

Really liked and enjoyed everything about the Royalton

Room modern and clean, couch and coffee table available inside our room was a plus.

The hotel was wonderful! I had an amazing time at the hotel!

A wonderful hotel in a fantastic location, amazing value too. Highlights include the professional friendly and helpful reception staff, the size and comfort of the rooms, the fabulous rooftop bar and the Ivy Room. The latter is as good a breakfast spot as you will find anywhere in NYC. Can't wait to return.

Friendly professional staff

Amazing. Staff incredible. Rooms beautiful. Bar and amenities amazing

We stayed at this hotel 18 months ago and had a great time and the staff were really good and attentive, unfortunately not this time. Reception staff didn't even bother to day good morning back. We're given coffee pods in our that didn't even fit the machine, didn't bother asking for the right ones as would have been expected to tip! The area around the pool was a mess, empty glasses and rubbish, every sunbed had a used wet towel on even though there was only one other family group at the pool. We asked for some towels to which we were told they did not have any!! Such a shame as we had such a great time on our first visit. Probably wont stay here again.

Family trip with 4 children, When we stay in Manhattan we usually stay in the same area because of the great proximity to everything. We also chose this hotel because of the pool. Overall our stay was great!! Staff and amenities were top tier and the price was very reasonable.

Room had only one sitting chair, so the other person had to sit on the bed. Shower (not a special accommodation room) was handheld in bathtub and could not be raised on wall higher than shoulders, so shampooing was difficult at best; closet was too small to accommodate two clothing changes for 2 people.

Clean room, extra friendly staff, nice breakfast and pet friendly

What made it worse is that we were not informed about the situation in advance, and when we raised concerns, staff tried to argue instead of addressing the issue. For anyone expecting a relaxing hotel stay with service, this is not the place.

Wonderful location, beautiful rooftop pool, very walkable, close to subway stations and many dining options close by

Great location, nice roof top, rooms and bathroom are very spacious

Fabulous place to stay with valet for parking. Clean, comfortable and great location for a variety of activities. The roof top pool and cocktails provided a wonderfully cool / relaxing vibe.

Like a home away from home. The rooms are spacious and such comfortable pillows and beds. Our group spent a week here and it was fantastic.

The hotel was great, room was large. The pool was nice. Its very crowded as non guests are able to pay to use the pool. Pool drink service was a long wait. We happened to be there when a " private" party was booked for the pool and families were kicked out. People were upset, understandably so. If you book your hotel around a pool for your kids and they aren't allowed to be in it one afternoon, thats a big deal. Guests should have been told at check in.

Terrible noise from the cooling towers; in this era of super technology- this is a shame! Don’t go if a light sleeper!!!

Pictures show

Very nice and modern hotel that is family friendly. Great rooftop pool deck and overall location.

2 adults and 2 kids only one bed.

Great location, good sized room, friendly and very helpful service (thank you Courtney!), and great pool on the roof!

Great location. Good sized room. Rooftop pool was great. Very comfortable bed. Less than 5 minutes to 28th street subway station on 6 line. Very handy

The Manager resolved a small problem that I encountered. He was very courteous and respectful.

fantastic hotel in a convenient place. will be my go-to place to stay when in NYC from now on!

Stayed with family and hotel hit all the right notes and more. Great location, kind staff, clean rooms, quiet, large rooms and pool. Will be coming back!

I was very disappointed in the quality of the bed. It was an older spring mattress, and for the cost and star rating of the hotel, it really missed expectations. We were also given an ajoining room, and it diminished our privacy and the neighbors were audible. I wondered

Amazing service! Thanks Team!

I really enjoyed my stay in Royalton Park Avenue hotel. Excellent location! It is not as crowded as around Times Square, close to many places of interest. Whole Foods is 5 min walk. Starbucks is across the street. Many breakfast and dining options around. The hotel has a pool which was great in 100F heat. Nice staff. Can recommend for a stay in NYC.

Super friendly and helpful staff. Rooftop has a great view of the Empire State Building. Beds are comfortable. Quiet and peaceful hotel!

Excellent place to stay!

Rooms were clean enough. Staff was friendly enough. We won’t likely stay again, it felt sub par for the price. The pool is TINY so we felt misled by the website, and the whole ambiance was mediocre.

The room paid for was not room.paid for. Faalse advertising

The staff was amazing….just seemed like they are still working out some staffing at the penthouse pool and lounge….but the weather was absolutely perfectly amazing when we were there so maybe there was just more customers than usual up there.

Pound for pound one of the better hotels to stay at NYC. Pricing is decent, but rooms are much larger than all the construction. You can spread out! Great roof top bar and pool! Unlike the cheese ball Virgin that only lets hotel guest use the pool btwn 8-1130a and then charges xtra to use, the Royalton is open all day!!! Yay!!! Easy walking to a number of great restaurants and easy to midtown or downtown for meetings.

Great location and amazing pooy

We liked the location

Stayed with my teenage son. The hotel was great for us. The pool was awesome. A real issis in tbe heat of NYC summer days. Will hope to return soon.

Great boutique hotel!

Great property

Desk help was great from the moment we arrived to when we left. We felt very safe staying there.

A great hotel in the heart of the city without being too loud. Pool was an ideal perk in the hot summer time

I did not like the feather pillow, and I was not aware of the foam pillows until I checked out. My toilet was running the whole time, and I was very disruptive.

We loved everything about our stay there!! The location was awesome and the staff members were extremely helpful and friendly. We were also very impressed with the cleanliness and size of the room. We really enjoyed the rooftop pool and happy hour! We wouldn’t change a thing!!

Beautiful hotel, the staff was so friendly and helpful, the pool and rooftop was amazing. The views are incredible of the Empire State Building, and we were a group of 9 ladies. Awesome time!

Very clean property. Friendly and respectful staff. Close to train station. The rooftop pool was awesome also. Definitely a fun stay and think I will return for my trips to NYC

This was our second time staying at the Royalton Park Avenue and we will be back again. The location is excellent, the rooms are comfortable, and the staff is so attentive.

If I’m back in NY will definitely stay again.

The rooftop pool and location made this hotel amazing for families and also easy to get around no matter where you were going. The rooms were also a good size for a family. The hotel felt very safe as well.

Friendly staff and good service. Rooms are spacious and well designed.

Exactly what I wanted.

Loved how big the rooms were, bathroom was big and clean. The property itself is really nice! The rooftop pool is a plus with gorgeous views. The only pet peeve was that at times the elevators took a while but that’s to be expected for a big hotel. And the sun-beds and the floor got hot at the pool. But again to be expected because it’s right in the sun.

The hotel itself was nice but the staff was very poor.

Great location

Best hotel in the universe.

I really liked the customer service. Nina takes really good care of me.

My new favorite NYC Hotel - the staff is sooo friendly!

Great Location, decent room, very quiet, service at rooftop bar very slow

Great staff. Great hotel

Great place. Great food and drinks. Staff was amazing.

Very nice staff and property

Lovely hotel with great service. Great location. We will look to stay there in the future.

One of my favorite go-to places to stay in NYC. Rooftop pool and restaurant are fantastic!

I

Nothing

Nice and clean, perfect location friendly stuff AAA+++

Fantastic hotel: location, facilities and service. Highly recommend it, that pool on a sunny day is a gem!

Louis was extremely helpful and nice. I recommend anyone who’s traveling to New York to stay here. The bed was comfortable and the rooms were cleaned

Everything

Great hotel for families with small children.

Staff were very friendly and accommodating - I traveled with an infant and it was seamless!

Wonderful staff and amenities!

Superb accommodation and service! Ver consistent every stay.

Good location. Well trained staff.

Everyone was so kind and very helpful. You can tell they were genuine people. The room was spacious and clean and I would definitely come again!

We have stayed at the Royalton Park Hotel and plan to stay there again as our son is getting married in NYC in a year. The hotel is extremely convenient and comfortable. The staff are consistently helpful and attentive and make one feel welcome. I highly recommend the Royalton Park Hotel!

This was a really nice hotel. It has a nice rooftop pool and bar. The restaurant service was just ok for breakfast. Server kept forgetting many things that were ordered. It’s pretty quiet away from Times Square but a great location. There is an extra resort fee once you arrive that was never disclosed. That was disappointing none the less. I would stay here again anyway.

Staff is extremely pleasant. Rooms are spacious. Bathrooms need renovation and rooms are poorly lit.

Excellent stay! Room was spacious. Location was extremely convenient with a subway station right across the street. The staff was accommodating and helpful. We didn’t dine at the restaurant or use the bar, but both looked very nice. Would highly recommend this hotel for ease, cleanliness, size, and attentive staff.

Lovely hotel, perfectly located. We wanted to walk wherever we wanted to go. The location of the hotel allowed us to do that. The room was very spacious and clean. The glass of champagne for happy hour was a nice touch. The rooftop bar was very agreeable. Would definitely go back and recommend to others.

Amazing property! Excellent service! Centrally located! Room was spacious, clean and comfortable!

Fantastic location Quiet rooms

The location is fantastic, and the staff were incredibly attentive, friendly, and helpful throughout our stay. We stayed in a King Deluxe Room, which was very spacious with a comfortable king-size bed and a sofa. Our daughter, who studies at a nearby university, visited and stayed over one night. The hotel kindly provided extra bed linens for her to sleep on the sofa at no additional charge—a big plus in our experience. Thank you! From the day we arrived, we received warm and informative text messages from the hotel, including a thoughtful goodbye message on our check-out day. Another thing we appreciated was the 12:00 PM check-out time, which gave us a relaxed and stress-free departure. The only minor issue was the A/C fan being a bit loud, something to be aware of. We’re easy sleepers, so it didn’t bother us much, and it can easily be managed with earplugs if needed. Highly recommended

The staff was amazing and very attentive to our needs through-out are stay. roof top lounge is beautiful w/ amazing views. Would definitely stay here again.

Unapproved charges

Great spot

Great location. Hotel was very nice & easy to get around different areas of the city.

We found the staff to be so welcoming and attentive. And I mean everyone. They were there every time to offer assistance. The room was spacious and spotless. It’s a wonderful place to stay, and we will definitely be back.

We had a smoke detector go off in our room in the middle of the night. Simple enough solution. Call the front desk and ask them to send someone to change the battery. We did that and waited. Then we realized it had been an hour. We tried again. Now it's like 1:30 am. We haven't slept a wink. The person says on the phone says, we'll take care of it thank you for calling. At this point, I hang up and realize something is wrong. So i call back and say, please have the manager call me back. 20 minutes later, again, nothing. BEEPING...SO TIRED..so I go downstairs in my PJs. AND they had NO IDEA we had been trying to call. The call was going to a call center in SOUTH AFRICA! So we stay up until 3 am bc of something that should have taken 10 mins to fix. When i asked to speak to the manager the next day and told him what happened and that we didn't sleep and expected to be comped for the night, he said he couldn't do that. I asked who could. He said the district manager. I asked if he could please let that person know and he said, ok. I asked if I'd get a call or email next day addressing what happened. he said, I don't know. I can only pass on the message. That's all. So we stayed up all night because their system couldn't handle a simple smoke detector fix. Was so exhausted for our meeting. And what happened to basic customer service!?! :(

Great staff. Great room. Will stay again!

The hotel is very old, and the price for a very basic room ($500 /night) is absolutely not justified.

Very clean rooms. Courteous and helpful front desk!

Simple and adequate. Staff is wonderful

We stayed for 5 nights on a business trip. Our friends who were attending the same conference stayed closer on the other side of Time Square and paid a lot more for less than half the space. All the people working there were amazing from the front desk staff to the bar staff at the rooftop lounge to the concierge who answered our random questions about why the lobby smells so good (and showed us where to buy the scent). The rooms were clean and well maintained, we absolutely would stay here again.

Very nice very professional very helpful staff!!!

yes

Wonderful stay!

👍

The staff all people working at this hotel are just amazing!!! Full of happiness and kindness

Great stay - no complaints.