Romer Hell's Kitchen

This hotel was gorgeous and surprisingly spacious

Amazing !

Superb

The room was clean, perfect location.

Spacious rooms. Contrary to what they say on the website, the hotel does not provide a coffee maker in the rooms. When checking in, I asked if they could provide a kettle, which they said they would . We never received a kettle.

Exceptional

Location, location, location!!

A great central location and great staff

Love it here. I prefer to stay here every time I visit NYC

We had a nice stay! Very, very nice to have two Queen beds and to be so close to the action, but, have peace and quiet, as well! It was a hassle to get washclothes from the cleaning staff for some reason, but, I really had no other complaints.

Great location - clean rooms - great staff.

Very good overall

Superb

The property was clean and staff was very friendly. It was in a great location for everything we wanted to do in the area and when we needed to get to lower Manhattan it only took a few minutes to get an Uber. Only slight issues were the hot water in the shower was a bit inconsistent depending on time in the morning or evening. And the air conditioning was not as strong - it was preset at 65 but usually read to be actually @ 73 or 74 which was quite warm and stuffy with 4 people in the room and it being unusually hot (90’s) outside the weekend we were there (6/4-6/8/26).

The room was large, and the decor was cute. The smell of the room and the AC was not working properly.

Clean and quiet.

The hotel was in a fabulous location. The room was nice and spacious. They didn't have any in-room amenities like tea or coffee. Just 2 bottles of water upon check-in. The staff wasn't helpful at all. We arrived quite early, and the bellhop was great and stowed our luggage. The front desk said they'd call us when the rooms were ready. We came back 1.5 hrs before check-in and 1 of 3 rooms was ready (no call or text). For the other two, again, they said they'd call us when they were ready. We didn't want to be a burden because of course we are early but when we went back at check-in time, they had been ready and no one told us. The front desk staff don't seem to care if you live or die. However, the hotel room was very clean and as listed online.

The hotel offers free bike rentals (a few blocks walk from the hotel) and passes to a gym nearby (no gym on site). Staff were friendly and helpful, especially the doormen. Would definitely stay here again!

not good not any breakfast food no choices or hardly any

Location is very convenient for shows, restaurants, shopping, attractions, and transportation. It is also a little quieter and less busy than Times Square, which we really appreciated. We would have liked late checkout but understand that it's not always possible.

Great location and quiet for the city. Couple of flys in bedroom

The room and clean and comfortable for 4 adults. It was close to Times Square and the subway. We all would stay here again.

Our stay was wonderful. Hotel is very quote compared to many others I have stay at in NYC. Close to subway and main attractions. Staff was incredibly friendly and helpful. It really felt like a boutique hotel in the neighborhood. Would stay again.

The bed was cranky when I sat on it but pillows and linens were very clean and comfortable. Lighting in the room is not very bright at night, and I had to individually turn on every lamp lol. Also they advertise a “continental breakfast” but there was none. Just a small cafe where you can use your points but then again there was nothing for me to eat except a croissant and a latte- a bit disappointing but overall if you want to stay in midtown and want to be nearby shops and grocery stores/pharmacies and you want a safe place to stay, it’s worth it! Just bring your own hair dryer

I like the interior design of the hotel

Exceptional

Excellent location. Room was clean, quiet and well maintained.

The place is really beautiful and nice rooms. But functions more like a motel. Not many hotel services. Our room had no hot water but they changed us after the engineer couldn’t fix it the first night. Was okay but I expected a little more

Superb

Exceptional

Great location and a very stylish lobby. Rooms are a great size and have everything you need.

Great location in the middle of the theater district. The lobby has an attractive boutique hotel feel, though the rooms do not live up to that first impression. My room felt dated and had a musty odor. The lobby fragrance was heavy, the elevators were very slow, and there's no gym. At roughly $450 per night, the overall experience did not offer good value for the price.

I will stay next time and recommend to my collegue

Superb

Everything was great but the price was not as it seemed on the website. The Restaurant So & So almost broke my tooth because of a lobster shell in my lobster roll and they overcharged me 50$.

Exceptional

The room was very cleanly and the air conditioning was great. I enjoyed our stay.

Good

Comfortable beds and nice lighting in the room. Spacious rooms. Unfortunately they weren't able to let us check-in early and our rooms weren't ready at 4pm so check-in was a little painful. No kettle or coffee making facilities in the rooms and no gym.

Location and very large rooms Nil

Great hotel

The location is great in the middle of Manhattan, walking distance to Time square, Moma and Radio City Music Hall. The room is clean and the lobby is very comfortable.

Great spot in Hell’s Kitchen. Close to broadway and Central Park.

Review on this hotel was 9.4 exceptional. However, not quite what I expected. It was bit outdated hotel but well maintained. Rooms big but were much darker than in the pictures. A/C or heating makes loud noise. Only one elevator working so it can get very slow. My bathroom looked clean but had urine smell but thankfully front desk changed the room for me which solved the problem. Staff are friendly and location is good to walk around.

The staff were excellent- really friendly amd helpful. The cafe on site was ideal to grab a coffee and croissant before heading out for the day. All in all, a fantastic find!

Staff was pleasant. Room was dirty. Coffee shop charges mandatory 20% gratuity(not always earned). Up charge at hotel “resort fee”….not sure what was provided for the additional costs.

Second time staying at this excellent hotel. Location is the best -one block to subway and easy access to Central Park, Times Square, theater district and subway to everything else.. Hotel is stylish, clean and extremely quiet. Rioms are large for New York City..

Great, easy, big room, comfortable bed, great location.

We truly enjoyed our stay here. The property’s location is ideal for all sorts of activities and its proximity to the subway opens up a host of options away from the theater district. The staff was warm and welcoming and the room was comfortable and spotlessly clean. Highly recommended.

We stayed at this hotel before and loved it, but this stay was disappointing. The air conditioning was not operating properly. Maintenance came to our room to check, but said it was the main unit that was having problems. We could not get the room to cool to a comfortable temperature. Even worse, the room smelled like wet dog. I don’t think we will be back.

El personal súper amable en todo momento. Excelente estadía

My experience at this hotel was extremely disappointing. During my stay, I was falsely accused of smoking in the room and charged a fine despite no evidence being provided. Although the charge was eventually removed after repeated discussions, the issue consumed far too much of my time and negatively impacted my trip. What was most frustrating was how poorly the situation was handled. Rather than approaching the matter professionally, the hotel placed the burden on me to dispute an accusation that should never have been made in the first place. After later reading other one-star reviews describing similar experiences, it became clear that this may not be an isolated incident. While I acknowledge that the charge was reversed in the end and that otherwise the hotel and location were good, the overall experience left a very poor impression.

Clean room, great location but unfortunately very noisy from the sound of the outdoor vents.

Great stay

$10 music fee at the bar! There should just be a bill minimum! Enter my room and it hadn’t been clean. Zero amenities, loud, bright, dated.

Charming hotel in a great location convenient to theatres, food and shopping. Surprisingly quiet rooms for being right on 8th Avenue.

We had an amazing stay at the Romer! First off, the piano bar itself, the lovely staff, and the state of our room was fantastic! Sabine, who worked the later night shift, was FANTASTIC! She helped us with anything we needed and made us feel right at home! 10/10 would recommend :) My only thing is we REALLY wanted robes but you had to be in a suite for that, maybe I would suggest that even if you're in a smaller room, based on your number of nights staying you could still get robes. Thank you for a wonderful stay!

Great location to Broadway shows & Time Square. Coffee shop downstairs and speakeasy are great, awesome food! Our main issue is the noise. The walls are paper thin, we could hear the conversation of the people next door. At finally called front desk at 11:30pm and they did nothing about it (they said they would call their room but they didn’t). The room was “surface” clean but needed a lot of extra TLC. For $800, it wasn’t worth it even in NY.

Nice hotel in Hell's Kitchen. The entire hotel is well appointed and maintained. I loved the speak easy/Piano bar - we visited it after going out to dinner. The king bedroom we had was very large for NY standards, and the bathroom, though typical for NY hotels was well maintained and still had plenty of room. I would def stay here again if I needed to be in the part of NYC.

The room was a good size for Manhattan and the property is in a great location. The staff were very friendly and helpful. My room on the 2nd floor looked out onto 8th Ave, and the noise from the road works could be heard from the room, whihc was the only minor point. Some better sound proofing of the windows would improve things - otherwise I would have given 5 stars.

Rooms were in excellent condition and very spacious. Relaxed atmosphere and staff was friendly and courteous and willing to help in anyway they could. We are planning to return next year!

The Romer Hotel New York has two standout features which are the central location and the generous room sizes. Apart from this the room was very clean and the staff were friendly and responsive to requests like a room with a bath and a kettle. The only thing I didn’t like was that there were no tea/coffee making facilities in the room but I understand this is quite normal in the US. I did not use the cafe during my stay.

Beautiful Clean room, staff were great & welcoming, the property is very nice, restaurant food is great & the jazz music is good.

Great stay!

Excellent hotel in a great location. Staff and room size significantly better than general NY standards.

The room was very comfortable and spacious, staff was friendly and helpful. So & So’s Piano Bar is such a cool spot! Great location and we would definitely stay here again.

Expensive, but quite pleasant. No street noise, excellent water pressure in shower. Nice neighborhood.

Very convenient location. Clean rooms. Friendly staff. Good price point

Excellent customer service from all the staff and the hotel is in a great location.

Great hotel, great staff. Wish the rooms had a microwave but other than that, it's a great place to stay

clean room, nice staff, nice bar with good music

This was our 2nd time staring at the Romer and we’ll definitely be back. Great atmosphere and staff! Rooms are spacious and clean.

Really helpful staff. Big rooms and nice coffee shop. Cool reception area with lots of places to relax.

Don’t expect any help if there are problems

We loved the location of the Romer hotel and how friendly and helpful the staff were. We would definitely stay here again.

Superior service and informative staff. Great location.

The Romer was a gorgeous, well designed hotel. The staff were brilliant and friendly on arrival and checkout. There was an issue with the aircon throughout our stay but we were compensated for this with no fuss at all which I was really grateful for. I’d love to return to The Romer and NYC!

Rooms were very clean and sizable, and the location was absolutely perfect! We were here during an AC outage and heat wave, so we were quite uncomfortable to be honest, but the staff were very friendly, accommodating, and made things right with no questions asked. We will definitely be staying here again!

Clean and spacious room. Fantastic location. Subway station very close by. Very easy to walk to places or jump on the subway.

Downsides: No coffee maker in the room. The only way to get coffee downstairs is to buy it. Drinking cups are only available upon request—not automatic. Lots of loud emergency vehicles throughout the night-the windows are not soundproof.

Friendly staff, clean and very spacious room. Cafe very handy.

Great piano bar and the lobby is awesome for meeting up with folks! Will definitely be back.

The breakfast sandwich and coffee situation was great to hit on the way out. There was always staff available and they were very helpful!

We are a family of 4, and just loved staying here. The location was perfect... you could walk to Times Square, Broadway, Rockefeller, and lots of great restaurants one block away. No coffee in the room but the cafe downstairs was convenient and very reasonably priced. Their breakfast sandwiches were delicious. We have teen boys so we also stocked up the mini fridge with yogurts, fruit, and cheese from the Whole Foods down the street. Again - very convenient. The room and lobby had a real retro vibe that we all just loved - I mean, even the toilet! We really enjoyed our stay here - I highly recommend it.

Really good location in the theatre district, short walk to Times Square. A really good breakfast: diner carnigues opposite. Also very close to a cool bar for British football Mchales

We adored our stay at Romer’s while in NYC this week! We travel to the city frequently and love the Hell’s Kitchen neighborhood for its quieter/neighborhood feel, yet completely central convenience to nearly every area of the city. The staff at Romer’s is exceptionally friendly and the decor inviting. We will definitely be back! Thank you for a wonderful experience!

Great location - clean property

Fantastic staff. We loved this place for its location, room size and friendly helpful staff. Super clean and well run. We will be back!!!

Property location is awesome, walking distance to a lot of iconic spots. The main guy ay the entrance doir is super accommodating and friendly; the only issue is the female staff on the arrival or reception desk - very dismissive and answers my inquiries in a seemingly memorized fashion.

Big, clean room. Great location. Would stay there again.

A superb hotel -- in a perfect location. Highly recommended. We had a wonderful stay, a family of four in two Queen beds.

Great location for Times Sq, all midtown attractions and Central Park.

Fantastic stay. Great room and lovely staff. Would definitely recommend

Great location and great hotel. Really liked the mid century modern aesthetic. And really friendly staff.

The rooms were generous in size but the window glass was foggy. I would stay again, all staff we encountered were wonderful.

The staff was amazing, especially Nev. the hotel smelled really good and looked exactly like the pictures. Comfortable beds and good linens.

The cafe had great coffee and food. The building was nice and clean. The beds were very comfy. There is a lack of outlets to plug items into. Having a real night stand between the beds would have been nice. Overall I enjoyed my stay here and would definitely stay here again.

Favorite place to stay near Midtown. Spacious rooms, great staff, and location is perfect with good dining options.

Excellent staff. Fabulous location. Coffee bar a nice plus. Room service daily, clean and tidy rooms.

Great hotel, great room, great location. Will be back!

This is a great boutique hotel near the theaters and Times Square. Rooms are a bit small but that would be typical for the area. There is no breakfast provided and I believe you can use a local gym nearby but it was too cold for us the look for it. Nice place. I would probably book this hotel again in the future.

Very fun hotel- So and So piano bar was awesome!

The desk staff was extraordinarily helpful and patient

My only caveat is that while they do have a restaurant attached, it is small and very busy. Don’t wait to get to the hotel to reserve a table and don’t expect to be able to just walk in.

Clean, spacious rooms. Great location. Friendly staff

The room was kept clean, bed made perfectly, and we were given plenty of fresh towels most days. The cleaners were very warm and friendly each morning, and the reception staff were prompt and helpful upon check-in and check-out. We only noticed on our last day that the hotel offers complimentary access to a local gym that has a sauna, which had we known we would have used (this is covered in the Urban fee). Overall a very pleasant stay in a very convenient location with great transport links plus a vast and varied array of local places to eat.

It was an amazing stay, truly great. Highly recommend and am grateful to the Romer!

This location is in a prime location, close to everything we needed! The staff was very courteous including our cleaning lady. We will stay here again!

Great location, wonderful lobby for getting work in prior to check in, after check out or just in general. Staff was extremely helpful & friendly & rooms were great size & style esp for NYC.

Great location with helpful, friendly staff. Would absolutely stay here again!

Friendly staff. Rooms were clean. Hotel was in a great location. Close to Central Park, 5th Ave., and Times Square. Door men were friendly and courteous. We're looking forward to our next stay.

Staff was fabulous, the location was perfect. The hotel was clean and cozy and the coffee/breakfast bar was great. Only small glitch was a hot water issue on our last day, and they were running around all morning trying to fix it. Would absolutely recommend and stay again!

We appreciated the location, the friendly staff, and the cleanliness of the hotel. The room was spacious! The air conditioner did not cool down the room as much as we wanted, but overall, we were comfortable.

The hotel’s location is perfect—within walking distance of Broadway, Times Square, and most major attractions. There are also plenty of nice restaurants nearby. The staff are very helpful and friendly. The only downside is that the rooms are quite outdated and could use more thorough cleaning.

Great location and very clean and stylish room! We had a wonderful stay!

Comfortable and convenient location but really disappointed there is not way to make hot water or tea in the room in the morning. Seriously inconvenient. Not even a real cup!!

Location was perfect… close to subway and numerous eating places. Staff was incredibly friendly. The entire place was very clean and comfortable,

No gym

I highly recommend this hotel. It was very clean. The bed was comfortable. The room was large, especially for NYC. The location is perfect! Would definitely stay again.

The location is great, the staff are so accommodating, and the rooms are comfortable and spacious. Would absolutely stay here again!

Excelent location. If you get a room near elevators you will hear them and might bother you.

The location was great and the staff was friendly - those are the positives. It was very warm during our March visit and the rooms were too hot at night to sleep. I'm not sure what they do with the hot water but getting hot water during our showers was always a struggle. My wife said she smelled men's cologne on one of the two pillows on her side so she was confident they didn't (at minimum) change that pillow sheet. I have no clue why they don't simply raise their nightly rate rather than leaving you with a bad taste in your mouth when you pay their bogus 'urban fee'. If the bulk of the explanation for the fee is access to a gym that we didn't use, simply charge the people that actually use the gym. Just a thought....

The staff was lovely and the cleaning ladies were very sweet and considerate. It was a cute and chic and spacious hotel. Very convieniently located for me since I was at a midtown conferenace and there was a ton of good quick food near by. It was also close to Central Park.

Big rooms. Comfy bed. Great coffee shop for quick morning latte.

We just spent a long weekend in NYC, and the Romer Hell's Kitchen hotel was perfectly located allowing us to get to anywhere without much effort. There were places to eat, see, and drink very close and subway stations across the street or around the corner. The hotel is clean and the staff were very welcoming. We enjoyed the Speakeasy as well!

This is my favorite hotel to stay at when in midtown area. The rooms are spacious and the staff is wonderful. Location is great for food options and close to Times Square and theaters. Love it here!

We loved our stay. The room was an impressive size, the decor was great. The bed and sheets were so nice. We enjoyed the library. And the location was perfect. Close to all the things, but quiet. Loved it

Easy walk downtown! Staff was extremely friendly and very helpful.

The rooms are always clean, and the lobby smells amazing.

Great location…busy area/convenient to many businesses, yet quiet rooms for sleep.

Theaters and restaurants all with walking distance. Will definitely stay here again when back in New York for a show.

Great hotel and amazing location for those visiting NYC

Good

Great view of the city from my room, friendly staff, and located in a really fun neighborhood. Our friends flew in from all over the country for a birthday celebration week. Everyone loved the Romer.

Everything I needed was close by. Great location and staff.

Great location

Room was larger than typical NYC hotels due to it being an older hotel that was renovated.

It was great, I had a bad experience w the parking garage where my giant truck was stuck behind some gate causing me to sit there for 45 minutes.

Amazing room. Lots of room. Inviting Lobby

Fabulous location, staff were terrific, and the speakeasy with live music was a plus. The rooms were spacious and comfortable.

Staff was aware at the time we checked in that hot water boiler was out & unlikely to be serviced over the weekend. On Saturday morning, we were forced to rebook another hotel, for which, Expedia was ZERO help. Wait time on your Customer Service phone Line was 995 minutes — 10.5 HOURS. This does not remotely qualify as customer service. Your bots were also unhelpful. I’m assuming the only way to get this corrected is through Visa. Capturing screens for the complaint I will file.

Def recommend

Ckean room with friendly staff

Good location, nice room. We never had warm showers, the water was freezing.

Three stars for the location and reception staff. Room was clean and large for NYC. Cafe located in lobby with a pleasant, fireplaced space.Unfortunately room 221 is located right behind the elevators and electrical closet. It sounds like someone is moving furniture inside the walls all day and night. That is not a usable space and the noise level was ridiculous. Even with white or brown noise it was completely obtrusive. Disappointing.

Great hotel. Great location. Really enjoyed our stay. Really nice size room. Would definitely stay there again. Thanks for the great visit to NY.

The manager was super nice overall great stay minor issue with hot water but was out of their country

Clean room, great customer service, piano bar and cafe was amazing. Such a wonderful stay, everything was amazing. Would recommend staying here, great and easy access to theater district and shopping etc.

Staff and location for this hotel are great - our specific room had a fee issues (located against the elevators and they were quite loud - several electrical outlets were not functional, the solution for this seemed to be uss of extension cords, and some of these didn't work either) overal a good option for convenient access to broadway theaters

Location was great and room was nice. Hotel very clean.

Everything was perfect.

Outstanding stay! Would stay again.

We loved our stay at Romer Hell’s Kitchen. Super helpful staff from the moment we arrived, gorgeous aesthetic, big comfortable rooms. Will definitely recommend!

Great staff, great room, and perfect location!

The room was very clean and I love how the hotel had refillable water bottles available. It was in a great location too. I would definitely stay here again.

Room was very clean. Loved the reto style. Room was very spacious. Would definitely stay here again.

The hotel was clean, comfortable, and the bell service staff were very kind. Check-in was quick and friendly, which made arrival easy. My only concern was the parking, the website advertises parking “at the hotel,” but it’s actually a third-party lot next door. We had an oversized vehicle that couldn’t be accommodated at first, which caused about a two-hour delay, though the manager and bell staff did help us find a solution. I recommend the hotel clarify on their website that parking is through a third party. Aside from the parking issue, our stay was great and we enjoyed the property.

Great hotel, great size, great service, amazing room. 1 thing that might be a dealbreaker: The stupidly vague urban fee or whatever stupid thing they called it. Basically a city tax, in addition to the cost of your room + tax. It’s around $40 a night for us if you’re wondering. Can amount to about $200 a week which is the cost of a room if you’re staying that long. Crazy huh?

Very clean, nice staff

Room very spacious for NYC. Couch was a nice touch.

comfortable, great staff, good location

Great location, very helpful front desk staff. Excellent coffee in the lobby cafe. We came in for the WKC dog show, would stay here again.

Clean room. Friendly staff. Great location

Nice big room. Great location. Great ammenities. Friendly staff. Will return

Friendly staff great location

Clean, updated rooms, very comfortable bed/pillows.

Room is spacious, housekeeping and bellman are outstading

Excellent location, very kind staff. We thoroughly enjoyed our stay.

The hotel was very clean. Big lobby for sitting. Room was spacious for NYC and clean. Very close to theater district. Good eating options nearby.

Beautiful, comfortable and well maintained hotel with efficient and friendly staff.

Nice clean rooms, friendly staff, and a convenient location!

What a great hotel! Location was perfect. Rooms were big and lovely.

Great

Our bathroom (shower and sink) had no hot water and given that it was below freezing during our visit, it was just horrendous. Also, the room heater was so loud that we weren't able to sleep when it was on, so we opted to turn it off and then were quite cold in the room as we slept. The hotel staff were friendly, but the room was so utterly unsatisfactory that I would not stay here ever again.

We had a great stay everyone who works there is very helpful and friendly, close proximity to everything’s we did while we were there.

Location and staff were great!

The room was spotless. The staff were extremely polite and friendly.

Great location. Great room!

I had a great stay but the resort fee is kind of ridiculous. There are very little amenities on property and aside from 2 bottles of water I’m not sure what $123 for 3 days got me.

Love everything about this hotel. Friendly staff, large rooms and good location

very basic facilities in the room or in the hotel

Best hotel. Also, all of our transportation options to leave the city were canceled for Sunday do the impending storm and they were nice enough to let us cancel our Saturday evening stay so that was great of them.

Improvements: Need better set up for usb connections beside the beds. If you have 3 people or are staying longer, there is limited drawer space.y daughter and I had to keep all our clothes in our luggage. If you want to work in the room, the plugs maybe an issue, their desk really isn’t made for working on if you need that. Lastly, shower temperature was not consistent and can get really hot or really cold fast.

Room was clean and comfortable

Staff was super helpful

Clean Excellent staff all at a fantastic price

Clean, spacious room. Super friendly and helpful staff. Great location!

Loved the staff. Attractive rooms. Odd that they don’t have in-room coffee. But they do have a little fridge, and if you ask for a kettle you might get one.

Staff were very friendly and helpful rooms were super clean and beds were so comfortable. Would definitely stay here again

Great place

Love the neighborhood. Close to everything we wanted to do in midtown. Very walkable.

Thank you the staff was wonderful!

Excellence location, staff and facilities

Clean room, lovely staff

The room was spacious and the staff was helpful

Great staff, $15 credit vs continental breakfast promiseda fiasco, poorly conceived

Didn’t have any

The hotel is expensive when it comes to fees and upgrades. Paid over 100.00 for early check in and to upgrade to a room with a bathtub. The entire trip hot water issues, maintenance tried to say it’s because of the weather and cold water has to run out of the pipes. Never was taken care of. Bathtub was useless as drain plug didn’t work. Bathtub was small. Room had water damaged ceilings. You could hear everything in the hallway and other rooms. Hotel had zero amenities. Would not stay here again. Rip off. Fix your warped walls, pealing wall coverings in hallways. Lower your prices. Make sure your upgrades are worth the money.

The hotel is perfect! The only thing we missed were basic necessities such as tea or a coffee maker…we wanted to make tea at night but the property didn’t have that or a possibility to heat water at that time. Other than that I would definitely recommend the hotel as it is also very close to Times Square and Central Park.

The room is pretty and cleaned. Comfortable stay, the view from my side was okay. I’m glad I stayed there and will do again

The Location of this hotel is fantastic! Our room was large and spacious and very clean. Our 12 night stay was extremely enjoyable. We would definitely stay again.

Had an amazing time in NYC. Romers was amazing. The staff was great. I woman who helped me check in was so sweet, welcoming and very helpful. We arrived via flight at 5 am and check in wasnt until 1pm, but she helped us check our bags and provided an early checkin at 11am. The overall hotel is so NYC vintage sheek. The hotel is central to everything. So convenient to stores, food places and the major attractions. I would definitely stay here again and recommend this hotel to family and friends.

Really nice stay - very friendly staff, big comfortable rooms in a great location - especially for Broadway.

The property was lovely and the staff, excellent!

Great location, friendly and helpful staff, comfortable beds and a great shower. What more can we ask for?

A

Best coffee snag found on day 6... LUCKIN Coffee about 2 blocks down!!!

Very friendly and helpful front desk staff, nice boutique hotel, and location, location, location! Great base for theater goers.

was good. met expectations. Had a nice time

Yes

Great location and helpful staff

Great hotel

20% gratuity charged on all purchases inside purchases. Located right across from subway station. Overpriced.

Friendly staff, clean and wonderful! Thanks!!

The room was very clean and super cute. The staff were very helpful and friendly. Overall the hotel itself was great as was the location. Would definitely go back.

Hotel was wonderful. Rooms spacious, concierge helpful. My only ask would be the cafe is open

Very clean and gorgeous hotel! Perfect location.

Hotel was terrible, room the size of a shoe box

Wonderful experience! This is our 2nd year staying here with our kids and we all love it! Staff is always so kind and welcoming! Thank you so much for everything!

This hotel was perfectly located for everything my husband and I wanted to do and see - theatre shows, Central Park, and Times Square. I would definitely recommend this hotel to anyone going to NYC

Great location. Easy for theater, Rockefeller, TS & subway.

The room was good. Had a few coat hanging and door stopper unfixed. This should have been fixed prior to new arrivals. Also sometimes the water wouldn’t get hot. It took extra time to turn hot. Otherwise a great place and location. Lovely staff

I love this property! It’s clean and comfortable. I will definitely be returning

Room was great. Staff was even better.

Excelent room and very good condition to sleep. Nice people on the reception and doorman. The location is super close to everything. The train station is just 20 meters away, just cros the street. Very clean everywhere. It was worth all the money we pay for.

Excellent hotel and staff. Safe and extremely close to subway and Times Square

Awesome bar at night! Central location

This is one of the best hotels I have ever stayed at in NYC. I would highly recommend it. The rooms were incredibly spacious and the hotel has an awesome chill vibe. Perfectly located to enjoy all aspects of the city!!!

The housekeeping staff was a highlight. The rooms were definitely clean, but the condition of the building and rooms wasn’t comparable to most 4-star hotels. That was my only complaint, but not a dealbreaker. The hotel was still lovely and in a solid location. I would probably stay again, but perhaps with slightly recalibrated expectations.

I didn’t have it

However rooms were not that quiet - lots of noise from street - traffic, sirens etc.And from neighbouring rooms - no sound proofing! Also tip - if you want a quieter room ask for one located away from lift shaft and ice mavhines! No tea and coffee making facilities in room was a bit poor.

Clean room and great staff. Love the boutique feel of the hotel. Great location. Pretty spacious room for NYC! I would stay here again for sure.

The room was nice, location was great.

Clean and spacious room, close to everything and staff was great.

Great hotel in a great location

The room was spotless. The check in staff friendly. I enjoyed my overall stay

Everything was great. Staff was top-notch! Will definitely stay again in the future

Great location, friendly staff, big rooms for nyc, lovely coffee bar and lobby area. Will definitely stay again!

Wonderful stay! Loved the room and decor. Good size, great location, very lovely lobby and friendly staff!

Front desk staff very helpful.

Staff very friendly and helpful. Location close to everything Time Square.

Awesome stay. If you can do anything about shower water pressure that would help

Super clean, quiet, stulish, comfortable and great location We had a great five night stay at Romer Hell’s Kitchen.

The staff is great and if you are in town to watch shows then it is perfect. Easy walk to the park and museums.

Employees were all very friendly and helpful Would definitely recommend

clean, quiet, centrally located hotel.

Best place in NYC!!!!!

Staff was great

The only negative thing I will say is that it is LOUD. There is a ton of street noise, petticabs with music blaring and sirens, etc. And the rooms themselves have thin walls so you can hear everything in the rooms next to you. That being said, the hotel was beautiful, the hotel bar is swanky, staff was super nice, beds and pillows were super comfy, shampoo smelled heavenly and everything was clean. I would definitely stay here again as I am not bothered by the city noise.

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Great location close to everything in the area. Friendly staff and service. Clean and comfortable rooms and were happy with where we stayed during our time in the city.

The to

The hotel walls are paper thin! The showers aren’t the best as they go hot and cold

Great hotel! Lobby was beautifully decorated for the Holidays. Our king size room was spacious! Front desk was very helpful and kind with check in and check out. Jerry in concierge was very helpful and set us up with a friendly driver to the airport. Highly recommend!

Wonderful stay. Fabulous location and beautiful hotel. Everything you need. Highly recommend.

Friendly staff, great location, comfortable beds.

Nice high floor with somewhat of a view.

There is a hidden resort fee that’s around $46 a nite. be aware. They don’t really clean your room or make beds each day. Don’t let them order an Uber for you at their “excellent” prices, as they say. By the time i paid a toll fee and taxes, the trip to Newark Airport was $200.

Great

The room and the hotel staff were so welcoming. I loved being so close to Times Square and the surrounding area but not the insane crowds. Highly recommend!!!

It’s a nice place to stay, the location is great

Staff was amazing! The room was much larger than i expected for NYC, I will definitely return.

Staff who checked us in was rude and blunt. The room had it’s positives like a comfortable bed and good shower but many things in the hotel room were run down or broken like the furniture and accessories in the bathroom

Staff was VERY accommodating. Our booked room had plumbing issues so we were placed in a beautiful room on the top floor and was able to check in 3 hours early. Everything was very clean. The hotel is very centrally located as well. I would definitely stay here again

Clean room, friendly staff. We were able to check in our room earlier. Room was on the smaller side, not much space for your luggage and other stuff, location is great, we will stay again.

Great customer service and A+ rooms

The hotel is in a great location. It’s a warmly decorated hotel. The room was very clean and the beds were very comfortable. The staff was friendly and helpful. I would definitely stay here again.

Staff super friendly

To small

The room was clean, staff was helpful and efficient when we needed something, and the location was amazing! The lobby was beautiful and did I mention the beds were comfy too? Great place to stay!!

Great location! Staff was friendly, rooms were nice. Metro very close, but also many things were very walkable.

Super Hotel and nice location. Clean room, comfortable bed/pillows, great staff and an all around A+ visit. Convenient little coffee shop with some breakfast stuff a fun loving staff to get you going in the morning. Next to lobby, plenty of seating and great place check emails and do some work. Also, check out the piano bar So&So, attached for a cocktail, late night snack and to take in a performance.

Clean room, great location, great friendly staff

Rooms were clean. Staff was friendly. We love the open area lobby. We just grabbed takeout food so it gives you a place to eat. This is our go to hotel when stay in NYC. It’s close to the theatres, Time Square, lots of restaurants and a subway stop. Fantastic place. One thing to note is there is an additional $40+ a day for resort fees when checking out that I wasn’t expecting.

Clean room, friendly staff, great neighbourhood recommendations, good facilities on-site. Missed a coffee machine in my room though!

This is a great hotel. The staff is very friendly and our room was spotless.

It’s alright

room was clean and tidy, staff are nice, location is perfect with subway station just a block away. Surrounded by food, pharmacy and shops. Very convenient and reasonably priced.

Noisy

The environment was very quiet at nights (and it was during holidays). We enjoyed our stay very nuch

Great location, great staff and room was clean

Great atmosphere and location, room was clean and updated, friendly staff all around. Can't wait to come back.

Room was spacious and very clean. Staff excellent, friendly and helpful.

The location was perfect for our stay. The room was spacious and very clean. Understanding we were there for a holiday (Thanksgiving), it was uber busy and check-in was bumpy as a result. The staff was very nice.

Would 100% go back again…

Room was nice, clean, spacious.

The room was spotless. Beds very comfortable and great pillows. Friendly hotel in a great location.

Absolutely a perfect location in between Time Square and 5th Ave shops.

Location is perfect! Staff was awesome, room was great. Parking was connected to the property, but the price isn’t listed well.

Loved the hotel.

Super easy check in! Room was clean & staff was very friendly & helpful !

This is a great hotel for 3 reasons. The location is close to Broadway, Central Park and other attractions. The size of the room is quite large for the price. And the bed was very comfortable. I recommend staying on an upper floor to manage street noise. Shower and water pressure were better than most. And we enjoyed the sitting area in our room. Romeo's Pizza and the Diner across the street were both great food spots. I wish check in was earlier than 4pm. On a positive side, their bellstaff happily stores our luggage. On your way out, check with them for car service to the airport. We foundtheir service to be betterpricethan other rideshare services out there.

The location was good. Would not stay again.

The staff was very courteous and sweet ! The hotel is set up in a perfect spot if you ask me . We drove from upstate New York and the parking was very convenient and easy to find , we will definitely be staying there again!

This is the old Hampton Inn, only twice as nice. Unbeatable location. Lots of couples and kids and families ans older folks and foreign visitors. Basically, we had a blast.

More like a hostel than a hotel. Fast food in the corridors constantly, rooms needed a proper clean, bugs in the beds (for the love of God, please spray the carpets in the rooms). Absolutely would not recommend and I'm just relieved to be out of there with minimal bed bug bites. Now to spray all our clothes before we dare bring them inside the house!

Clean room, very comfortable bed, helpful friendly staff. Located close to all we needed

Nice staff. Room had a few spots where dust had accumulated. Street noise is loud when you are on a lower floor facing the street.

Friendly staff. Comfortable beds. Great location.

The hotel was awesome and the staff was amazing!

Staff is courteous. Hotel is clean. Rooms are spacious. Amazing location.

Great location and friendly staff!

The room was ready nice and the staff were friendly.

Quite happy with the hotel. The room was just what we expected: scrumptious bed, clean bathroom and fluffy towels. Love the decor - it's got a nice vibe. Only wish there was a chair with a full back in the room.

no breakfast

A true gem! Stayed as a family of four with two teenage boys. Great location for Times Square, 30 Rock, Subway, all of it. Spacious rooms, large beds, nice bathrooms. Hotel is beautifully decorated with May included amenities. But, the staff are what makes is amazing. Friendly and courteous - every one!

The staff was the most friendly, wonderful hotel staff I've ever dealt with. The room was incredibly comfortable, exactly the respite needed from the city after a long day. And the proximity of Romer to everything we could ever have wanted to do was unexpected and lovely. We'll definitely be staying here again!

Great location, clean room of ample size. Staff vey helpful

Location

Excellent staff with a smile

Easy checkin and out, decent rooms, great location

Steven, the manager was incredibly accommodating Very warm and caring individual. The people at the front desk continually bent over backwards to help me and my wife. Even the gentleman that helped us with our luggage secured a ride to the airport in a very nice vehicle less than Uber Not to mention, Hell’s kitchen is a fantastic venue for restaurants and things to do

great location, spacious room for NYC. Nice staff all around.

The room is need of being updated, stains in furniture, chipped paint and paint coming off the walls, showers are only for short people and there was a bad smell in it, check-in process was extremely long, the front desk staff are nice and polite but need training.

The price, location, room size, courteous staff and lobby size/layout made for a pleasant stay.

Wow. An absolutely exceptional value. Everything from the communication ahead of arrival, the front lobby (looks and even smells great), the check-in staff (courteous, thorough, knowledgeable), the bellhops (fast, professional), the room size (huge for NYC), the cleanliness, the price, and the LOCATION. Everything we hoped for. Our party checked in two rooms, which the staff was able to locate next to each other. A short walk to Times Square. Immediate access to public transportation. Hotel offers access to a local gym and complimentary time on bicycles. Definitely a consideration the next time we travel to NYC.

The front desk and the manager Steven were extremely helpful! My room is perfect and they’re helping me enjoy hell’s kitchen, which is a little bit of a hidden gem especially for food.

Great location. Clean and attractive hotel. Services are limited but I believe that’s what helps keep the price so reasonable. I’m picky, and I’ll definitely stay here again.

The room was clean and decent size for NYC. Location is great! Across the street from a major theatre, Whole foods, subway and some restaurants. Staff extremely friendly. Very good value for money/

Very cute hotel and in great location, a block away from subway.

Great location. Fantastic staff. The sofa bed was awful! It felt just like old spring with no cushioning. Had to ask for a blanket and pillows for the bed, even though we reserved for 3ppl. The sound from the room next door was so loud.seems like someone forgot to sound proof

We were in NYC to see a couple of Broadway shows, and found this hotel to be in a walking distance to the theaters, and other attractions, like Central Park, Times Square, etc. The room was very clean, had a nice view on the 11th floor, and the bed was comfortable. It was very quiet in the hallway, and the staff was courteous. I highly recommend this hotel, and would stay again.

Great room size, clean and stylish. Friendly staff throughout. Thank you

Room was kind of musty, the shower did not have hot water or it took over 5 minutes for the hot water to turn on. The walls were thin and could easily hear our neighbours at a normal volume. The best part of the hotel is that it is centrally located.

All the staff was attentive and courteous, thanks for the great experience. Only issue was no hairdryer in the bathroom, but I survived without it.

Staff was great!

From the concierge to the front desk to the cleaning staff, everyone was delightful and helpful. The hotel itself is well located and a peaceful respite from the city. The room was well appointed and the bed extremely comfortable. I would stay here again and again!

Room very clean staff very friendly only porter staff were very tip orientated

No breakfast, grab and go

I had a great stay at this hotel. The location is excellent—very central and convenient for getting around. The staff were friendly, welcoming, and incredibly knowledgeable, which made the experience even better. Overall, a wonderful place to stay and highly recommended!

Great hotel ad a perfect location to see Manhattan in a few days. The only thing we missed is a coffee/tea machine at the room, so we can use it the time the coffee corner is closed.

The breakfast options were very limited but the sandwhich was very good! Room was super adorable and clean with great views of the city. Staff was excellent. Also gave the option for airport transportation for an additional fee.

We choose this hotel bc of its location to a few things we wanted to do- The staff were so accommodating and PLEASANT. Clean rooms, nice amenities and the best thing was the BED- so comfortable (so much so I asked what type of mattress)

The hotel staff was friendly, room was pleasant, location was excellent. However, like many hotels, this one adds an "urban fee," a copy of the resort fee, which itself is questionable. In this case, we were told it covers WiFi (not needed because we have cell service), bicycles (you'd have to be crazy to bike in NY), and a fitness facility that wasn't even on the property. $40 extra per day for nothing. To make matters worse, we were told, incorrectly, that it was a "mandatory tax" that could not be removed. It is not a tax. It is a junk fee that hotels use to increase revenue while making their rates appear lower. To be fair, I did know of the fee in advance. But this is a practice that needs to end. It only generates ill will. Charge fees for actual bike rentals or, if you must, use of fitness facilities. And at this point in the 21st century, WiFi should be included for free.

Great room, location and staff

Room was spacious, great customer service, great location near the park

Great place, central location

Great service, room clean and spacious. Comfortable beds, great location!

Reception staff extremely helpful, subway stop 130 yards away, Times Square 10 mins walk, Broadway minutes, central park 15 mins walk. Plenty of good restaurants etc in the vicinity. Would definitely stay again.

Busy and popular hotel with lots of Europeans. Interior decor is great - mid century modern with very nice artwork, comfortable lounge in the lobby and cafe with very good coffee. Cleaning staff were very attentive and energetic, front desk very efficient and helpful. Excellent service.

clean room, friendly staff

Kind and helpful desk staff…clean rooms…great location

Comfy lobby, friendly, helpful staff, room and facilities just as pictured online.

I didn't geta wink of sleep because of the noise. We were placed near the elevators and I would feel the whole room reverberate when it was in use. The hotel was overall lackluster and you could tell it was renovated from a budget hotel. Relatively clean and beds were comfortable, but would not stay again. Avoid room 321!

Good location in Manhattan with reasonable prices for family!,

Staff were very helpful & always had a smile on their face. Our room was spotlessly clean & the beds were comfortable. Great location.

Staff was not very friendly. The rooms are very small, no coffee maker in rooms

The beer options were limited to three and it took three tries to get a simple diet coke - which involved 4 individuals.

Great service and great location! Would definitely stay here again!

This is a good hotel with courteous, helpful staff. However, not very happy with a few items. We paid for a room upgrade, but even with that upgrade (and this property being a four-star hotel), the room still didn't have any water bottles, coffee, tea, a tea/coffee maker, or a microwave. The room was definitely spacious and had soothing decor/art, but for the price (paid upgrade and this being a 4-star hotel), this is not what is expected. The charges collected at the property are also a bit too much (something like a destination charge). So a bit disappointed overall.

Room was clean, good views, and the staff was super friendly

Staff and room were great!

Clean room, convenient location, walkable area, great food options in the area

The room was excellent, the staff was nice. I would definitely come back.

Location was great and staff were very friendly and helpful. The only thing I would change is there is no coffee maker in the room and the option would be nice even with the coffee shop downstairs.

Great location. Good sized rooms. Top coffee shop in the hotel.

Clean room, coffee

Perfect location, centrally located. However, staff is extremely rude, unhelpful, and condescending. Wouldn’t stay again because of that.

The staff were all very welcoming and the room was spacious with clean and comfortable furniture.

Fantastic hotel, great location

Common areas really good. The room dated and smelled like a very strong cologne for three days.

Very nice stay.

Fantastic home base for my theater-focused vacation with my teenage daughter. We are in agreement that we'd love to stay here again for our next NYC trip.

Clean room in a great location

Hotel was in a perfect location to see Broadway shows. Subway station just round the corner. Room was lovely and clean and surprisingly quiet considering how close we were to NYC tourist areas. The staff were very helpful and friendly throughout our stay.

We really were pleased with the location, amenities nearby, and solicitous hospitality of the staff.

Nice area

Good area

Room was clean and staff friendly

My hot water was not working the first 2 days so cold shower but they sent someone up to fix it and my soap dispenser was empty when I arrived to the room and bathroom were very clean.

Staff was great!!! Helpful on recommendations to eat and places to see. Room clean

Great location, convenient to dining and theaters. Very walkable.

Roomy and chilled design. Great location

Excellent, friendly staff. Clean rooms. Plenty of space for a NYC hotel. Great area. Would stay again

The staff was attentive and welcoming.

We enjoyed our six night stay at Romer Hell’s Kitchen for the location, comfort, service, and value. We will stay there there again.

If there had been complimentary coffee, either in-room or in the lobby, our stay would have been perfect.

AMAZING! Staff was super friendly, hotel is in walking distance of everything you want to see, quiet at night.

Parking is just outside the front door and very safe. Rooms are fashionable, well-appointed, and clean. Staff is helpful, gracious, and friendly. Best of all, is the location!!! Location, location, location.

Great vibe. Relaxed but well appointed. Hip but not pretentious. Close to Broadway and a lot of great places. King-sized bed!!

Rooms were spacious and comfortable . Well located for just about everything you want to do in NYC.

Elevators are very noisey, our room was next to the shaft, it was waking us in the night.

DO NOT STAY HERE - $500 Smoking Charge scam. Many reviews describe this same problem. I am all for not smoking or vaping, and the intentions of the monitoring systems are good. However, they don't work or are intended to rip people off. My wife has stage 4 cancer, and we have never done these things. Great surprise ending to a fantastic NYC trip.

This property has a great location. You’re close to the subway and several theaters. If you are interested in going to Times Square, it’s a few blocks away. Everything was clean and the room was spacious. Great staff! I would rebook this hotel.

Clean rooms, super friendly staff, and the area is nice.

This is a fun boutique hotel. We really enjoyed our time there and the location is excellent for walking to just about anything in NYC.

Convenient location for Broadway shows, trains, Central Park.

Loved this hotel and would have had 5 stars except coffee bar closed early afternoon and restaurant/bar not open Sunday and Monday whilst we were there.

Loved the location, close to Times Square but far enough to stay away from the horrible foot traffic. The shower lacks any place to put your toiletries however, and they did not provide washcloths.

Came to New York with my daughter to see 4 musicals, and stayed at this hotel that is walking distance to the theaters. We stayed here in January, and loved this hotel: great location; friendly and helpful staff; charming, comfortable, and clean hotel.

Staff was super friendly but room has no sound proof, can hear noise from adjoining rooms clearly.

Stayed at the hotel on a family trip to New York. 6 people, two rooms, older kids (20’s and teenagers). Hotel staff was very attentive, informative about the stay/surrounding area), and helpful with getting us settled and with our departure. The area was close to everything we needed and was proximate to subways when we needed to go elsewhere. Clean rooms and comfortable beds with great common areas around the lobby. The morning cafe was wonderful for coffee and a quick breakfast option, and the connection to the So-So lounge gave us a great option for live music and a cocktail one evening. We will definitely stay here again

Amazing from check in to check out. Everyone was so nice and made the entire stay so much easier.

Love this location—close to so much. Staff is great, but there are some downsides. 1) no in room coffee, you have to buy it from their cafe; 2) if you rent a suite hoping to use the pull out bed, ask for a roll away bed instead. The sofabed is beyond terrible.

Really good location and right next to a subway station as well. Good sized room that was clean and had everything we needed. All staff very friendly and polite

Great stay and walkable to all the tourist destinations. The staff is very friendly and accommodating. Didn't get a chance to dine at the restaurant but it looked amazing.

Located in the heart of Hell's Kitchen. Very walkable. Nice hotel, only downside was we requested a kingsize bed, but given two queen size beds.

Staff super friendly and helpful the room very spacious, clean and 50’s funky

Great location

Clean rooms and friendly staff. Location was great for a family trip to NYC.

Convenient location, clean and safe

I’m so glad we chose to stay here, and I would absolutely do it again. This hotel is central to everything - minutes walk from Times Square, just about every broadway theater, and about 15 minutes to Central Park. The room was clean, the bed was comfortable, the view was lovely, and there were so many amenities we couldn’t even use them all. The first thing I noticed was the friendliness of the staff, and every staff member we met from door attendants to front desk staff to cleaners were all incredibly friendly and warm. I can’t recommend this Romer Hell’s Kitchen more highly!

Room was spacious and clean. Staff were very friendly and helpful with everything we needed.

Stayed one night but was very nice.

Decent hotel and pretty roomy for NY but not that nice.

Absolutely loved our stay at this New York hotel! The location was perfect—just steps away from amazing dining spots, Times Square, and all other attractions. The hotel itself was spotless and beautifully maintained. We especially loved the overall mood and atmosphere—it had a stylish, welcoming vibe that made the experience even more special. Would definitely stay again!

Clean room, great staff

Room cleaning was outstanding

This is a great hotel. Rooms are good sized, especially for NYC and the decor is really interesting and not cookie cutter.

Great location, very close to Times Square. The bathroom was a little small, but manageable. My only complaint was that the conditioner and lotion containers were empty when we checked in. I didn’t ask for a refill since I had my own, but the staff should really check these before guests arrive. Also, there was no room slipper provided.

Romers was perfectly situated within short walking distance to Times Square, the theatre district, Central Park, Rockefeller Center, and the subway for all points beyond. The hotel was convenient for everything my teenage son and I wanted to see, but quiet for sleep. The front desk and door staff were especially friendly, kind and helpful. We felt safe, capable of getting to every site via the subway less than half a block away, and enjoyed nearby restaurants & sites. We would definitely stay again!

It was just too dark inside the hotel lobby.

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Gréât rooms, super service. Friendly staff, except for the guy that works at night. It’s convenient for travel to bars and shows.

Had a slight hiccup on our arrival but staff was very friendly and helpful. Walkable and transportation access to most everything we had planned. So much fun!

The staff is top notch. The room is extremely well appointed and spacious. This hotel is a gem!

Downsides for us: we could hear a lot of noise from the neighbouring room and when people were in the corridor outside. The bathroom lighting is super bright and on a motion sensor - very intense if you need to get up to pee in the night.

Rooms are nice and big! Front desk staff are super helpful & professional.

We loved our stay at Romer Hell’s Kitchen! Centrally located to move around the city with ease. We will definitely go back!!

To charge a resort fee for lemon infused water is absolutely crazy. The gym amentity is down the street which holds zero value if u have to go outside in the winter , $550 on resort fees for a week stay.

Very noisy - No soundproofing on windows to a very busy street. No efforts to reduce waste onsite, Air con also very noisy.. pity because otherwise a very nice central hotel with lovely staff.

I've been to New York 3 times this year, and it was my first time staying here. It's so close to many conveniences and attractions. It's a short walk to the ultra hip Hell's Kitchen neighborhood, which was fun to explore. We found LOTS of great food nearby. I loved that they provided metal water bottles in our room and had a water bottle refilling station on our floor, which we used everyday. Lastly, the size of the rooms were large for NYC standards! I highly recommend staying here, especially if you want to be close to Broadway and Times Square but not close enough to feel overwhelmed by the crowds.

Loved it.

Area is ok, location is good

The hotel had easy checkin and was right around the block from times square. The employees were super helpful.

Anne and the entire staff at the front desk were exceptional

That jazz bar speakeasy in the hotel was great.

Very nice hotel with comfortable rooms and high style, plus convenient location. Only negatives were that hotel does not have a lot of amenities or services, plus a few basics were missing such as glass drinking glasses. A hotel room should have at least 4 real glasses. The Romer just had 2 paper cups.

It was very well kept. The decor was great, the service was wonderful, and the restaurant had great food.

Nice hotel.

Good vibes all around!

Beautiful lobby, great location & friendly staff.

Very convenient and clean

Fantastic place to stay, excellent location!

Perfect spot in Hells Kitchen neighborhood. Close to Broadway and Times Square.

Clean room, very nice staff

Good place to stay at a reasonable price for New York. Don’t eat at the Café, the Latte was watery, and the croissants were stale. Housekeeper Dapné was wonderful and took good care of us.

Thought this was such a stylish hotel, hotel bar was great and the rooms were lovely. Subway just over the road (tube), staff very nice and friendly and the location was convenient for shopping, central park bars and restaurants

REALLY close to the Broadway theatres. Excellent mid-century modern esthetic in the main areas. We were right next to the elevators and did not hear them at all!

Great location, amenities, and aesthetic

Very unique hotel. Parking beside was very convenient

Coffee shop and bar on site with live music amazing Could not fault this hotel on any level will be recommending to everyone to stay at Romers have already posted this on the New York for Aussie travellers to give them some publicity Bed comfortable too can’t wait to come back

Lovely hotel, perfectly located.

Loved everything about it: Cleanliness, decor, helpful staff, location and more. We were walking minutes away from our Broadway show and fancy restaurant. The decor, fixtures and finished werr super cool, kinda art deco and modern, too. The bed was amazing! We requested and were granted late checkout, no problem. Would definitely stay there again.

This place is fine. Nothing out of the ordinary. Bed was comfortable. Staff is friendly. Location is good

The staff are amazing and friendly! This hotel is centrally located to so many amazing restaurants and in walking distance to Central Park and Times Square. Hells Kitchen is such a great area’

Cannot ask for better location. 1 minute walk to the subway station and walking distance to broadway, timesquare, Central Park…. Everything you need is within walking distance. Convenience store, restaurants, liquor store… everything! It was also the cleanest hotel. I’m a bit of a clean freak and always get the icks no matter how well it seems to be cleaned. But Romer was CLEAN! not one thing I’d complain. The bed was also very comfortable. The blinds completely blackout. Even the coffee shop staff, extremely friendly and helpful. They even went out of their way to prepare my coffee ahead of time because I was running late. I’m so glad I booked and stayed here. I actually cancelled my second booking to extend my stay here. I just knew nothing would beat this place for the price. The staff were so responsive too. They cater to your every need. They truly take care of their guests.

Extremely helpful and friendly staff. Property was clean and updated

very clean, friendly helpful staff

The location n the hotel

The staff was absolutely amazing! Helpful, friendly and offered great recommendations! I will make sure to come back and stay here when I come back

The only drawback was the lack of an iron. The hotel provides a small steamer, but it’s not effective at all. For guests who need to properly press their clothes, this can be very frustrating. I would strongly recommend replacing the steamers with standard irons—your guests would greatly appreciate the upgrade!

Great property in a great location. Great staff and eating options.

Would have been nice to know that a cup of hot water in the cafe would be a charge. Cup from room would have been no charge.

This is such a comfortable hotel. It’s close to all the broadway show without the noise. We loved our stay here in NYC!

The room was perfectly appointed. Lots of room and a mini fridge, which is crucial. The lobby was great as was the cafe and restaurant.

Fantastic find. Location, location, location. Just off the beaten path so quiet and neighborhood like with a diner, nail salon, bank, Whole Foods and wine store on the block. Walking distance to Times Square, all the Broadway theaters, Central Park, St Patrick’s and Hudson Yards. Clean, modern property with friendly staff and nice community space. Will definitely book again.

Friendly staff and room was much bigger than other comparable hotels! Convenient location. Will definitely stay again.

Resort fee is a joke! Nothing special about this place. Also, the entire hotel is over sprayed with cleaning spray to make it smell clean. The minute you walk into the front door the smell is overwhelming. Get rid of the air freshener smell. Killed my lungs!

Great location! Close to everything. However, I didn't like that there was no way to make coffee in the room, no way to iron clothes. There was a steamer but it definitely isn't the same. The room was a nice size and great view but bathroom was a bit small

Great hotel, great vibe. Close to Central Park and Times Square, subway entrances. Lobby was a nice meeting area for bigger groups. Rooms were nice, good sound proofing as hotels go. We were on the top floor and had views of the Hudson.

Great hotel, sweet staff, very clean!

Hip hotel with spacious, well-furnished rooms, convenient to all of Hell’s Kitchen and Times Square or transportation to most anywhere else in Manhattan and beyond.

Staff was amazing, perfect location, amazing atmosphere

Very comfortable

The Romer Hell's Angel Hotel is in a great location in NYC. Close to Broadway and Times Square (walking distance) but totally out of the crowds. The room was very large especially for NYC and the staff was lovely. I would definitely stay there again if in NYC.

Can’t compliment the staff enough on their professionalism and attention to customer service. Five star hotel in so many aspects.

We love this hotel. This is our favorite place to stay when we travel to NYC. Nancy is the best at the front desk.

Clean stylish hotel. Great vibe in the area. Would recommend to anyone and would definitely stay again. Only very small observation is that there are no coffee/tea making facilities in the room. Romers is an excellent choice for anyone staying in New York.

The beds were very comfortable, but some things in the room were broken (a desk drawer wouldn’t close) or missing (a jar in the bathroom that’s supposed to have toiletries). When we first got on our room it smelled musty, but housekeeping arrived shortly after I called the front desk and sprayed a cleaning agent which worked. We kept the AC blasting which seemed to have kept it from smelling during our stay. Location is good, having it close to a number of subway stops.

Romer Hell's Kitchen was a perfect hotel for our needs. It was close to Times Sqaure and Central Park, and the subway, which made it very easy yo get around the city. It was near a number of restaurants, leaving us no shortage of excellent food choices. The room was clean, and the bed comfortable. The only thing missing was some place to sit in the room, where we could have eaten a meal, or snacks. There was a footstool, and a very uncomfortable black leather seat. A little table with chairs would have been a perfect addition instead.

Large rooms. Great location

Beautifully decorated room, exceptional service, very clean. It feels really safe because they have a security person who actually checking your room card and elevator isn't going up without the room card. It's my 2nd stay at the Romer and I'll definitely stay her again. Really close to the broadway area.

My room was spacious and clean, with good beds. Staff were friendly and helpful with my needs. I would definitely look to stay here again for a future trip.

Great location & wonderful staff!

Good comfort

uneven bed, noise halls, no dinning.

Great location, rooms and staff were nice!

Great place to stay, very well located

We booked a city view room through Expedia but were given a rooftop view instead. The bathroom had very few towels for four people, and there wasn’t enough space to place extra towels — the small table wasn’t enough, so the towels ended up on the floor. We also found trash like used tissues and empty bottles behind the TV. Only the hotel lobby was clean and stylish — the rest was disappointing

Great location and great service

Lots of hot water, good wifi, excellent location for Broadway and eating options. Great pillows. My only concern was the glacial bellhop… wait, that’s an understatement. With the pace of global warming there are definitely glaciers receding faster than he moved.

Fantastic experience. We occupied 2 rooms. The rooms were spacious and clean. The hotel is in a great location, close to the subway and Time Square, but much quieter. It was a perfect pick for us, and we would stay again in the future given the opportunity.

Some concerns: It was hot, so A/C was running full-time, making hallways and rooms feel a little damp. No washclothes (just hand towels and bath towels). Bell desk understaffed and slow - often 10-20 people waiting in line to pick up luggage to leave or store luggage until 4 p.m. check-in time, which overwhelms the lobby.

This was a cute stay! The location was everything! I would stay here again.

The urban fee at the hotel ended up being much higher than expected.

We had a wonderful stay at the Romer. You can't beat the location, the rooms are spacious and the service is great.

Great location on friendly staff real nice lobby. A lot of European vacationers essentially located to House’s kitchen easy walkable to the theater district really liked the room. I was able to do some work in the room overall I’ve stayed there many times. I’ll continue to stay there.

Staff very attentive, clean and great location. But the hotel is evidently old, and renewed on the surface. I’d recommend it if you are not very picky.

Our room was on the second floor, so the subway was loud when I was sleeping. There are many restaurants, supermarkets, Bike rental and laundromat nearby, which is very convenient!

Great location to walk to all of the NYC attractions. Staff made sure that your stay was excellent. Our family enjoyed the bicycle rentals that came with our stay.

Absolutely great hotel central, huge rooms, nuce staff, coffee shop, and great restaurant/speakeasy bar/piano bar in house with cool concerts, close to subway stops of the 1 and CE lines, very very quiet for a great location in Hell’s Kitchen close to the park, Time Square and the Theatre District, and the MoMa. Always cabs and ride-hailing services in front and garage right next to it. This is for me a 10 over 10… And I never liked to give maximum grades.

Air conditioning couldn't keep up in public spaces or the rooms.

The room, closet and bathroom was spacious and clean. Being on the 9th floor was pretty quiet. The hotel location is convenient and close to the subway station. Three mornings of playing rock paper scissors to see who had to put on clothes to go get coffee every morning from the lobby was a drag. Not having glassware also proved problematic. The two paper cups we were supplied were never replaced. We had to reuse them for 4 days to brush our teeth, sip wine, and use as bedside water glasses. On our last night, they bottomed out and soaked our nightstands while we slept.

Nothing unique! It’s not worth the money