Marriott Vacation Club®, New York City

The staff in the lobby were very friendly, and our room was always clean. The bed was very comfortable and the bathroom was spacious. The rooms are a little small which is to be expected. The lobby could use a little bit more seating.

Very good

The localisation is great and the rooftop bar with a view on the Empire State Building is nice. The concierge was too chatty and insisted too much to go on the Marriott’s tour. The bedroom was not well organized and small, nothing to hang the towels properly, too tight to store the luggage, the bedsheets were inappropriate and not comfortable …

Exceptional

Hotel was not bad The elevators are waaaaaaaaaay too slow and break often. I waited 10 minutes stuck on my floor on the way to checkout.

Exceptional

Hotel was not bad The elevators are waaaaaaaaaay too slow and break often. I waited 10 minutes stuck on my floor on the way to checkout.

Hotel was not bad The elevators are waaaaaaaaaay too slow and break often. I waited 10 minutes stuck on my floor on the way to checkout.

Hotel is clean but, given the price, not luxurious. Time share sales person was rather annoying when we checked in. Great location.

The front desk and housekeeping staff were superb--friendly, helpful, accommodating, and responsive. From the time we checked in and needed a change to our reservation, they were excellent. I would stay again for the staff experience alone. Nothing, really. The hotel is small, but the size of the rooms are okay by NYC standards.

The front desk and housekeeping staff were superb--friendly, helpful, accommodating, and responsive. From the time we checked in and needed a change to our reservation, they were excellent. I would stay again for the staff experience alone. Nothing, really. The hotel is small, but the size of the rooms are okay by NYC standards.

Pleasant

Superb

Rooftop bar had a great view and good selection. Lots of shops and restaurants nearby. Walking distance to a lot of attractions.

What really impressed us was the communication and flexibility. We were told they’d notify us if early check-in became available, and they followed through we were able to get into our room earlier than expected, which was a huge plus. Every time we came in or out of the hotel, we were greeted warmly. The staff consistently went above and beyond, even reminding us about complimentary small plate snacks, which was a thoughtful touch. The rooftop bar was also really nice it’s enclosed, so we still got the rooftop experience without being out in the freezing cold. Plus, the location is great only about a 7-minute walk to Times Square. Also worth mentioning the hotel smells amazing, which added to the overall atmosphere. Overall, excellent service and a very pleasant stay. Would definitely return!

Location is super good. You can walk from there to Time Square and Broadway. Also metro station is close. Facilites are really good and rooftop is amazing with Empire State views.

Great stay!

Great location in Midtown Manhattan! In walking distance from a nice choice of restaurants and Macy’s..Rooms are a little small.

N /A breakfast The price

The price

The coffee stand in the hotel was really solid and not super expensive. The lead bartender at the rooftop was the coolest. Would definitely stay here again.

The coffee stand in the hotel was really solid and not super expensive. The lead bartender at the rooftop was the coolest. Would definitely stay here again.

The staff are excellent. Our flights were delayed by two days due to snow. The staff could not have been more helpful, we thoroughly enjoyed our unplanned extended stay.

Everything was nice and clean, and I appreciated all the little goodies in the lobby like chocolates and fortune cookies during lunar new year!

Everything was nice and clean, and I appreciated all the little goodies in the lobby like chocolates and fortune cookies during lunar new year!

Great hotel. Staff and location were great! Would definitely stay here again. Could not fault it.

Great hotel. Staff and location were great! Would definitely stay here again. Could not fault it.

clean room, staff, amenities

clean room, staff, amenities

Exceptional

The hotel staff couldn’t find our reservation despite showing them confirmation saying our reservation was for next month when it wasn’t. We were put in a room we didn’t reserve it was ADA room which was very uncomfortable. The bathroom door was heavy and meant to be opened with the button but the button wasn’t functioning. We were put in a random room because they had nothing left even though we had a reservation. I would never stay here again.

The hotel staff couldn’t find our reservation despite showing them confirmation saying our reservation was for next month when it wasn’t. We were put in a room we didn’t reserve it was ADA room which was very uncomfortable. The bathroom door was heavy and meant to be opened with the button but the button wasn’t functioning. We were put in a random room because they had nothing left even though we had a reservation. I would never stay here again.

Exceptional

Small clean room. Hotel was soooo accommodating. Restaurant and roof bar were great

Small clean room. Hotel was soooo accommodating. Restaurant and roof bar were great

Very good

Food was great lobby bar Plus rooftop bar

Food was great lobby bar Plus rooftop bar

Location, cleanliness, very nice staff, the view was amazing. N/A

Location, cleanliness, very nice staff, the view was amazing. N/A

Cold weather outside

Excellent Customer service Cold weather outside

The property is in an excellent location with a very friendly, accommodating staff. I only have one complaint. The leather headboard in the room was torn on both beds, diminishing the appearance of the room. As a business person, I thought it was a shame, because the rest of the experience was perfect, so it kind of of makes you ask, why?

As a Marriott Vacation Club member and regular user worldwide, this was by far the poorest my wife and I have stayed in and at iver $800 a night. You are paying for a very good location but no restaurant, no proper facilities etc. tiny bathroom, tiny wardrobe (about a foot wide) and very run down carpets etc. and not even a decent worktop to do any work. I stayed earlier in the week in Marriott Courtyard on West 34 Street and is far superior in every way. Never again. Next trip to New York in January and March will be in Courtyard or Hilton. Very disappointed.

As a Marriott Vacation Club member and regular user worldwide, this was by far the poorest my wife and I have stayed in and at iver $800 a night. You are paying for a very good location but no restaurant, no proper facilities etc. tiny bathroom, tiny wardrobe (about a foot wide) and very run down carpets etc. and not even a decent worktop to do any work. I stayed earlier in the week in Marriott Courtyard on West 34 Street and is far superior in every way. Never again. Next trip to New York in January and March will be in Courtyard or Hilton. Very disappointed.

Wonderful!

Wonderful!

Clean room I Staff I Bar I Business-friendly

Clean room I Staff I Bar I Business-friendly

The concierge kept trying to sell us on Marriot vouchers. They did not offer to help us with our experience, they were trying to sell me more. I felt hounded by staff upon entering and exiting hotel every time. That was annoying. The room and facilities were great

The concierge kept trying to sell us on Marriot vouchers. They did not offer to help us with our experience, they were trying to sell me more. I felt hounded by staff upon entering and exiting hotel every time. That was annoying. The room and facilities were great

The gentleman manager upon check in was not very professional nor well informed. Not friendly staff upon checkin.

The gentleman manager upon check in was not very professional nor well informed. Not friendly staff upon checkin.

Its location and customer service Over sell of Marriott properties; room was small

Location The room was quite small. There was scaffolding in front of our window. Unavoidable I realize, but we still had to pay full price ? After a long day of which we were tired, then on arrival we were bombarded with a sales pitch for time share from Marriot Hotels

Breakfast is very basic and expensive. Bar food is also very limited and only geared to cocktails/snacking. Not great for feeding family, but plenty of options outside given location once we got our bearings. Hotel Concierge only interested in promoting Marriott and selling you property. Staff at reception have no access to the reservations system to make changes on reservations etc. (We had an extra family member joining at short notice).

Scaffolding blocked my view. Paid for a city view however we were only on the 10th out of 20 floors. View was blocked by scaffolding on the building

Rooftop bar has amazing vibe and view of ESB, but drinks are crazy over-priced. Not worth going back for people staying there, IMO. Which is disappointing considering the rare view. Otherwise, no complaints.

Rooftop bar has amazing vibe and view of ESB, but drinks are crazy over-priced. Not worth going back for people staying there, IMO. Which is disappointing considering the rare view. Otherwise, no complaints.

good location, clean

good location, clean

I really enjoyed my stay here! Check in was a breeze. The employees were extremely nice and welcoming! Every time we walked in or out of the hotel/elevator we were always greeted with smiles. The security at the door was also very nice and welcoming! Our room was on the 11th floor, although we didn't have a city view, the room itself was very clean and accommodating. If we needed anything, we called the concierge, and it was brought to us very quickly. Our room was separate from the others on the floor, so we loved that a lot! There was very little noise outside our room and the windows. This location makes it easy for cleaning and privacy with the click of a button, so that was new and easy. No one ever bothered us if the privacy button was on. They had a welcome kit and a departure kit for us. They also had complimentary wine and cheese, but sadly, we were informed the night before we left. I guess the lady who checked us in forgot to mention that, but that would have been nice to have. The only thing I can say is they have a rooftop bar that was occasionally closed for private events, so we couldn't enjoy it as much as we wanted to. But it was okay because there are several rooftop bars throughout the city. It just would have been nice to come back to our hotel after hours of walking and go up to the rooftop and have a glass of wine and call it a night. Everything else was great, and I would definitely come back again and stay here!!

I really enjoyed my stay here! Check in was a breeze. The employees were extremely nice and welcoming! Every time we walked in or out of the hotel/elevator we were always greeted with smiles. The security at the door was also very nice and welcoming! Our room was on the 11th floor, although we didn't have a city view, the room itself was very clean and accommodating. If we needed anything, we called the concierge, and it was brought to us very quickly. Our room was separate from the others on the floor, so we loved that a lot! There was very little noise outside our room and the windows. This location makes it easy for cleaning and privacy with the click of a button, so that was new and easy. No one ever bothered us if the privacy button was on. They had a welcome kit and a departure kit for us. They also had complimentary wine and cheese, but sadly, we were informed the night before we left. I guess the lady who checked us in forgot to mention that, but that would have been nice to have. The only thing I can say is they have a rooftop bar that was occasionally closed for private events, so we couldn't enjoy it as much as we wanted to. But it was okay because there are several rooftop bars throughout the city. It just would have been nice to come back to our hotel after hours of walking and go up to the rooftop and have a glass of wine and call it a night. Everything else was great, and I would definitely come back again and stay here!!

friendly staff

friendly staff

Clean and reliable Marriott

Clean and reliable Marriott

Rooftop

Rooftop

Great Location. Friendly, professional staff.

Great Location. Friendly, professional staff.

The staff was friendly The room we were put in was next door to a room being remodel so constant construction noise. Floor in the room peeling. Headboard peeling out let's useless not worth what we expected at all. Could have gotten a better room at a motel 6 stayed in better hotels for less money. Never told about the construction

Outdated facilities, tiny little room without even a table. This is a two-star hotel charging you 5-star hotel price. Not recommended.

Outdated facilities, tiny little room without even a table. This is a two-star hotel charging you 5-star hotel price. Not recommended.

Location

Location

Liked everything about the hotel and its location; however, room lacked a desk, making it very difficult to do any work on a laptop.

Liked everything about the hotel and its location; however, room lacked a desk, making it very difficult to do any work on a laptop.

A very expensive hotel with 2 stars facilities. Room is tiny and outdated. The staffs are nice and helpful. The surrounding area is congested, noisy and dirty. It should be a 2-star hostel.

A very expensive hotel with 2 stars facilities. Room is tiny and outdated. The staffs are nice and helpful. The surrounding area is congested, noisy and dirty. It should be a 2-star hostel.

Very clean facility. The staff was very friendly and eager to help you. The one and only small thing I didn't like was having to go back and forth to another floor for ice.

Friendly staff Not a big selection of breakfast items

The bathroom sink only seemed to have one temperature, scolding hot. When you put the water on the cold side, there was no water pressure. The room was a bit on the smaller side for a family of 4.

Location was fantastic Missing good breakfast, price for the room size not great

One overnight business trip

One overnight business trip

Great stay from the time we checked in until the time we checked out.We especially had a good experience with the staff in the Twisted Knot Cafe Lounge and the bar tender at the Top of the Strand Rooftop bar. The bar tender, Oscar, was professional yet fun. Although it's April and the weather was rainy and cold, the rooftop bar was still enjoyable. It was covered, so we were able to stay dry and warm but still enjoy the beautiful view of the Empire State Building. The Twisted Knot offers different activities such as complimentary wine tastings and board games. We had the opportunity to enjoy one of the wine tasting sessions. The atmosphere was cozy, clean, and relaxing. It has a fireplace that was needed since it was cold and damp outside. The hotel is conveniently located near major NY sites. We used Uber, but we also easily walked to get dinner one night. We booked a king room, not very big, just typical size for a NY hotel. The room was clean, and the bed was comfortable. We would definitely stay again.

The room was nice, but there were renovations being done on a few rooms on the same floor. Checkout was also 11AM, yet the cleaner was knocking on our door at 9AM and woke my husband.

The room was nice, but there were renovations being done on a few rooms on the same floor. Checkout was also 11AM, yet the cleaner was knocking on our door at 9AM and woke my husband.

Nothing

Good

All was good

First time at this property, check in was commendable in efforts to assist everyone as timely as possible. Don’t go early to check-in, the hotel stays full until it’s time to depart. I expected personal touches during my stay, due to the concierge reaching out multiple times to ensure my stay would go well. That did not happen, they specifically didn’t even greet me. I got invited to a presentation for this type of facility but I was assigned a room that wasn’t renovated. Not a good marketing move. Best part about this property is the view of the Empire State Building from its covered rooftop. I’ll take the risk at another Marriott property, next time.

First time at this property, check in was commendable in efforts to assist everyone as timely as possible. Don’t go early to check-in, the hotel stays full until it’s time to depart. I expected personal touches during my stay, due to the concierge reaching out multiple times to ensure my stay would go well. That did not happen, they specifically didn’t even greet me. I got invited to a presentation for this type of facility but I was assigned a room that wasn’t renovated. Not a good marketing move. Best part about this property is the view of the Empire State Building from its covered rooftop. I’ll take the risk at another Marriott property, next time.

Exceptional

Excellent facility

Excellent facility

Easy experience

Easy experience

Great property and would stay again. Staff were friendly, rooms spacious (for NYC!) and a lovely Rooftop Bar. Very walkable from Penn Station (10 minutes) and from all central locations.

Great property and would stay again. Staff were friendly, rooms spacious (for NYC!) and a lovely Rooftop Bar. Very walkable from Penn Station (10 minutes) and from all central locations.

Good!

Good!

This one of best hotel stays. Everyone was incredibly nice and helpful. I just launched my own travel agency and I will be recommending this hotel to clients. It was a great price, helpful staff, and a great location to everything -walking or subway, especially for families.

This one of best hotel stays. Everyone was incredibly nice and helpful. I just launched my own travel agency and I will be recommending this hotel to clients. It was a great price, helpful staff, and a great location to everything -walking or subway, especially for families.

Good location. Easy walk to Time Square and Broadway shows

Good location. Easy walk to Time Square and Broadway shows

Good location. Rooms small

Good location. Rooms small

Great stay

Great stay

Loved the close proximity and the elegance and price

Loved the close proximity and the elegance and price

Special requests were ignored no accommodations were made

Special requests were ignored no accommodations were made

Good value for money, great location, slightly smaller room / bed than desired.

Good value for money, great location, slightly smaller room / bed than desired.

The room was a bit small, compared to the space in the bathrom, which was very good!

The room was a bit small, compared to the space in the bathrom, which was very good!

The room is small, to be considered when you book.

The room is small, to be considered when you book.

The staff was outstanding; the general public areas were great, but the room was tiny and oddly configured for a person with ADA needs much less one without.

The staff was outstanding; the general public areas were great, but the room was tiny and oddly configured for a person with ADA needs much less one without.

The room was tight for our family of 4. Only stayed 1 night and it was fine for that. Wouldn’t have wanted to stay additional nights. Also, our room overlooked the street that the main entrance was on which made it a little noisy. But the most disappointing part of this hotel was while waiting in line for check in, the two employees behind the booth let an entire family just walk right up in front of us like we hadn’t even been standing there for 15 minutes waiting for our turn!

The room was tight for our family of 4. Only stayed 1 night and it was fine for that. Wouldn’t have wanted to stay additional nights. Also, our room overlooked the street that the main entrance was on which made it a little noisy. But the most disappointing part of this hotel was while waiting in line for check in, the two employees behind the booth let an entire family just walk right up in front of us like we hadn’t even been standing there for 15 minutes waiting for our turn!

Luxo

Luxo

Room temp was too hot, rooftop bar was beautiful, beds were comfy. Thanks

Room temp was too hot, rooftop bar was beautiful, beds were comfy. Thanks

Nice hotel, in very convenient and central location. Rooms were in great shape and the staff was very friendly. Only issue, the elevator would take a while some times!

Nice hotel, in very convenient and central location. Rooms were in great shape and the staff was very friendly. Only issue, the elevator would take a while some times!

I have been searching for a hotel in mid-town that I could keep returning to for work as I have been having to find a new hotel each time I visit the city - always unhappy with the last. I am happy to say Vacation Club is it! I will be back :) Very nice staff, good size room, and the best blackout curtains ever!

I have been searching for a hotel in mid-town that I could keep returning to for work as I have been having to find a new hotel each time I visit the city - always unhappy with the last. I am happy to say Vacation Club is it! I will be back :) Very nice staff, good size room, and the best blackout curtains ever!

Friendly staff!

Friendly staff!

We enjoyed our stay.

We enjoyed our stay.

Good hotel

Good hotel

Location, location, location!

Location, location, location!

My room was clean and quiet. The only problem was the bed was a little old. Slope on the sides. Other than that my stay was restful.

My room was clean and quiet. The only problem was the bed was a little old. Slope on the sides. Other than that my stay was restful.

This was a great NYC visit. The staff really made the experience wonderful!

This was a great NYC visit. The staff really made the experience wonderful!

Great place to stay for a weekend in nyc!

Great place to stay for a weekend in nyc!

Arrived early, Front desk agent pre-checked us in so when room was ready we just had to pick up the keys. Everyone was friendly. I did try to call down to get an extra blanket but it didn’t work, so had to stop by the desk and got one right away. Stay was nice we did a quick little trip. Staff offered us snacks for the kids which was very thoughtful and nice! Over all would definitely book again.

Arrived early, Front desk agent pre-checked us in so when room was ready we just had to pick up the keys. Everyone was friendly. I did try to call down to get an extra blanket but it didn’t work, so had to stop by the desk and got one right away. Stay was nice we did a quick little trip. Staff offered us snacks for the kids which was very thoughtful and nice! Over all would definitely book again.

There's no microwaves in the rooms, the ice maker is all the way on the lower level. It won't let me upload pictures. 😫

There's no microwaves in the rooms, the ice maker is all the way on the lower level. It won't let me upload pictures. 😫

Everything is prefect

Everything is prefect

I was booked for 2 nights and I even called ahead to pay but when i got there to check in they didn't have a room for me. they ubered me 10 blocks down to the nosiest part of NYC and when I got there they only had one room for one night for me with no direction on what i was supposed to do for the second night. instead of them handling it i had to call the prev hotel and pass my cellphone around the customer service desk to multiple people to try and figure it out. they were clearly annoyed with me and it was a terrible experience. when i finally got to my room my key didn't work and i was stuck bc i couldn't use the elevator to get down so i had to wait for someone to buzz me down. then at 3am someone was trying to get into my room and banging on my door, it was terrifying.

I was booked for 2 nights and I even called ahead to pay but when i got there to check in they didn't have a room for me. they ubered me 10 blocks down to the nosiest part of NYC and when I got there they only had one room for one night for me with no direction on what i was supposed to do for the second night. instead of them handling it i had to call the prev hotel and pass my cellphone around the customer service desk to multiple people to try and figure it out. they were clearly annoyed with me and it was a terrible experience. when i finally got to my room my key didn't work and i was stuck bc i couldn't use the elevator to get down so i had to wait for someone to buzz me down. then at 3am someone was trying to get into my room and banging on my door, it was terrifying.

Friendly staff, clean, many amenities, and overall great hospitality.

Friendly staff, clean, many amenities, and overall great hospitality.

Staff is great! Friendly and helpful. Thanks to Anna and Oscar for hosting my party. Stephen at the Concierge was great and helpful with my Bonvoy points. Room was bright, clean, quiet and comfy. Rooftop was well maintained. Will come back again!

Staff is great! Friendly and helpful. Thanks to Anna and Oscar for hosting my party. Stephen at the Concierge was great and helpful with my Bonvoy points. Room was bright, clean, quiet and comfy. Rooftop was well maintained. Will come back again!

Great for short stay at a great price close to everything in nyc. Easy to get tp trains...shopping..dining and times square!

Great for short stay at a great price close to everything in nyc. Easy to get tp trains...shopping..dining and times square!

Room was small, and very expensive(even for NYC) but that was not the staffs call! They were about a 30/10!! Very pleasant as well as accommodating. Need to lower the price, and open up the rooftop bar a bit earlier(5pm on a Saturday??? Didn’t make any sense. Overall about an 8.5/10

Room was small, and very expensive(even for NYC) but that was not the staffs call! They were about a 30/10!! Very pleasant as well as accommodating. Need to lower the price, and open up the rooftop bar a bit earlier(5pm on a Saturday??? Didn’t make any sense. Overall about an 8.5/10

Location is good and convenient. Room is a little cozy, comfortable for solo or couple with one large luggage. Filter water dispenser available. Lift is slow and staff is not as friendly

Location is good and convenient. Room is a little cozy, comfortable for solo or couple with one large luggage. Filter water dispenser available. Lift is slow and staff is not as friendly

The location is good and convenient. The room is a little small, but comfortable. There are filter water refill available. But the staff service and attitude are bad. We left in the morning with our luggages and the staff just walk away instead of helping to hold the entrance door for us. Carlos in fact was the best staff and nicest personality. Carter has the worst attitude

The location is good and convenient. The room is a little small, but comfortable. There are filter water refill available. But the staff service and attitude are bad. We left in the morning with our luggages and the staff just walk away instead of helping to hold the entrance door for us. Carlos in fact was the best staff and nicest personality. Carter has the worst attitude

I am giving an overall rating of 3, but it should be much lower. The staff was nice but everything else wasn't. The pictures show food, drinks, big rooms, please don't pay attention to it. The bedrooms are small dated and cheap, the hotel says is a 2 queen and is 2 full unconfutable beds, the water is either too could or too hot, If you are hungry good luck there are not restaurants nor room service the lounge opens 4 times a week and has no variety, the roof top is a popular place for drinks but nothing else. If you want ice, a microwave or bending machine by the way listed as amenities you have to go to the first floor. The internet was off when we arrived, and I really don't know if it was ever fixed, because the TV never worked and Wi-Fi slow or non existent. THIS WAS A STAY FROM HELL... NEVER AGAIN.

I am giving an overall rating of 3, but it should be much lower. The staff was nice but everything else wasn't. The pictures show food, drinks, big rooms, please don't pay attention to it. The bedrooms are small dated and cheap, the hotel says is a 2 queen and is 2 full unconfutable beds, the water is either too could or too hot, If you are hungry good luck there are not restaurants nor room service the lounge opens 4 times a week and has no variety, the roof top is a popular place for drinks but nothing else. If you want ice, a microwave or bending machine by the way listed as amenities you have to go to the first floor. The internet was off when we arrived, and I really don't know if it was ever fixed, because the TV never worked and Wi-Fi slow or non existent. THIS WAS A STAY FROM HELL... NEVER AGAIN.

Excellent location and especially loved the rooftop bar

Excellent location and especially loved the rooftop bar

Best part about the room was the view! Other than that there was a few problems. The first thing that was a problem was the elevators, they weren’t working correctly. There was only two of them in total and one of them wasn’t working all lines were out the door at times and it was super slow to get up to the 17th floor. Also normally if we called up for extra blankets they would get there in about five minutes or so. One night we called, they said it would be right up, 25 minutes past so I called the front desk to ask what was going on and they were just kind of snippy. Saying that there was only one person and we need to be patient it was not in a nice tone. I mean I don’t know why he didn’t just tell us there was only one person when we called the first time and it might be slow but he gave us no indication that it was running slow. That’s why we called a second time. I would have appreciated and update without the attitude. Also the bathroom door was barn door style door and kept hitting a cabinet placed in the room it was kinda like we want you to break the door placement. Otherwise everything was cleaned well and the service was good, if I were to go to the city I would stay there again.

Best part about the room was the view! Other than that there was a few problems. The first thing that was a problem was the elevators, they weren’t working correctly. There was only two of them in total and one of them wasn’t working all lines were out the door at times and it was super slow to get up to the 17th floor. Also normally if we called up for extra blankets they would get there in about five minutes or so. One night we called, they said it would be right up, 25 minutes past so I called the front desk to ask what was going on and they were just kind of snippy. Saying that there was only one person and we need to be patient it was not in a nice tone. I mean I don’t know why he didn’t just tell us there was only one person when we called the first time and it might be slow but he gave us no indication that it was running slow. That’s why we called a second time. I would have appreciated and update without the attitude. Also the bathroom door was barn door style door and kept hitting a cabinet placed in the room it was kinda like we want you to break the door placement. Otherwise everything was cleaned well and the service was good, if I were to go to the city I would stay there again.

Staff is extremely friendly and helpful.

Staff is extremely friendly and helpful.

desk crew, Nikita in particular, we’re fantastic!

desk crew, Nikita in particular, we’re fantastic!

Loved the hotel and staff and waling tours. Although the rooms are small they functioned well. Our only negative is the washrooms need a shelf, given there in no counter, and a couple hooks.

Loved the hotel and staff and waling tours. Although the rooms are small they functioned well. Our only negative is the washrooms need a shelf, given there in no counter, and a couple hooks.

The hotel is in walking distance of several NYC attractions.

The hotel is in walking distance of several NYC attractions.

Great location!

Great location!

Night light in bathroom a big plus but it didn’t work. Room was gloomy but very clean. Nice handicap amenities.

Night light in bathroom a big plus but it didn’t work. Room was gloomy but very clean. Nice handicap amenities.

Friendly and professional staff! Everyone went above and beyond. Very clean and comfortable rooms.

Friendly and professional staff! Everyone went above and beyond. Very clean and comfortable rooms.

This is a very nice hotel. The room was very clean. The staff was very friendly and efficient. I would definitely recommend.

This is a very nice hotel. The room was very clean. The staff was very friendly and efficient. I would definitely recommend.

AC horrible noise, told them twice and basically said have no other room

AC horrible noise, told them twice and basically said have no other room

Great location, clean, very friendly staff.

Great location, clean, very friendly staff.

Loved our stay here! Very clean and friendly staff. Rooms were a good size. Best part was the location! So close to Times Square, ESB, TOTR and so many other prime locations. Would definitely recommend.

Loved our stay here! Very clean and friendly staff. Rooms were a good size. Best part was the location! So close to Times Square, ESB, TOTR and so many other prime locations. Would definitely recommend.

The hotel staff was unprofessional. The housekeeping knocked on our door early in the morning for room clean every hour while we were sleeping. Then some construction work started right outside our room while we were sleeping. As students who were on a holiday to relax and sleep in it was very disappointing that we didn’t even get prior notice about this loud construction work

The hotel staff was unprofessional. The housekeeping knocked on our door early in the morning for room clean every hour while we were sleeping. Then some construction work started right outside our room while we were sleeping. As students who were on a holiday to relax and sleep in it was very disappointing that we didn’t even get prior notice about this loud construction work

Excellent location, room options, and staff. The rooms are a good size, particularly for NYC and the rates are competitive. Will definitely be staying again.

Excellent location, room options, and staff. The rooms are a good size, particularly for NYC and the rates are competitive. Will definitely be staying again.

Rooftop View is beautiful!

Rooftop View is beautiful!

It was very difficult to get non-scalding water from the sink. There certainly are better options in the city. Nice roof top with an incredible view.

It was very difficult to get non-scalding water from the sink. There certainly are better options in the city. Nice roof top with an incredible view.

The Blinds fell on me not once but twice. They said the first time we will take care of it and the next night it fell on me AGAIN. then I;m told the 2nd time it will be ok.....Really? avoid the place

The Blinds fell on me not once but twice. They said the first time we will take care of it and the next night it fell on me AGAIN. then I;m told the 2nd time it will be ok.....Really? avoid the place

Nice property, comfortable rooms, very friendly and helpful staff. Although the hours were limited during my stay, the rooftop bar is very nice with a great view of the Empire State. Property is in a great location also.

Nice property, comfortable rooms, very friendly and helpful staff. Although the hours were limited during my stay, the rooftop bar is very nice with a great view of the Empire State. Property is in a great location also.

The building is old but it is updated however with old buildings comes thin walls. We could hear conversations being had in every room on our side of the floor we were on. The toilet also ran every minute or so for an hour after flushing. It’s in a great location. The staff was great. I just don’t know if I would stay there again just because of how much noise is IN the building.

The building is old but it is updated however with old buildings comes thin walls. We could hear conversations being had in every room on our side of the floor we were on. The toilet also ran every minute or so for an hour after flushing. It’s in a great location. The staff was great. I just don’t know if I would stay there again just because of how much noise is IN the building.

Certainly not worth the price, rooms are small and there’s no possibility for upgrades regardless of your status.

Certainly not worth the price, rooms are small and there’s no possibility for upgrades regardless of your status.

It was a very comfortable stay, the view was great. Everyone was nice and welcoming. We had no issues. I would definitely recommend it to a couple looking for peace and quiet. I would have liked to check out other areas but this was a short stay. We will definitely book another stay there the next time we need to get away.

It was a very comfortable stay, the view was great. Everyone was nice and welcoming. We had no issues. I would definitely recommend it to a couple looking for peace and quiet. I would have liked to check out other areas but this was a short stay. We will definitely book another stay there the next time we need to get away.

Staff is kind. They also offer free walking tours. I thought that was nice if you are into history.

Staff is kind. They also offer free walking tours. I thought that was nice if you are into history.

I love how the staffs are friendly and how the room is big enough for what I paid for. The view from my room is pleasant and the place is just walk around the famous attractions such as times Square,St Patrick and Empire State..the place is just. convenient.

I love how the staffs are friendly and how the room is big enough for what I paid for. The view from my room is pleasant and the place is just walk around the famous attractions such as times Square,St Patrick and Empire State..the place is just. convenient.

Great location, friendly staff, nice rooms

Great location, friendly staff, nice rooms

Liked everything! Wouldn't change a thing.

Liked everything! Wouldn't change a thing.

Excellent customer service. Rooms were roomy and clean.

Excellent customer service. Rooms were roomy and clean.

Excellent location. It has everything you need. Only negative was the air conditioner kept switching on and off.

Excellent location. It has everything you need. Only negative was the air conditioner kept switching on and off.

We could see empire building in the room! The hotel was very clean, staffs were kind. I will stay again at this hotel.

We could see empire building in the room! The hotel was very clean, staffs were kind. I will stay again at this hotel.

Staff was helpful. Allowed for delayed checkout.

Staff was helpful. Allowed for delayed checkout.

The staff and the hotel were amazing. 10/10

The staff and the hotel were amazing. 10/10

The hotel is in an incredible location with a stunning roof-top bar.

The hotel is in an incredible location with a stunning roof-top bar.

kind staff, nice location, enough space, great empire state building city view.

Had a wonderful time. The staff was very friendly and accommodating. Room was cozy and everything you need for New York City.

Location was convenient for us. Walking distance from train station and theaters. Rooms were small. Bed was comfortable. Good wifi. Nice view of the Empire State Building.

Staff were extremely friendly and helpful. Room and view were great. I did not like that we were unable to get down from our floor to the street for 20 minutes because the elevators were left unmanaged and operated very inefficiently while a private party was leaving from the rooftop. We had to skip dinner and run and we nearly missed our show. I did not like being harangued on the phone after returning home about Marriott offers and Bonvoy deals.

Good size room for NYC and great location.

Overall it was just a nice place to stay. The view of the Empire State Building was wonderful. We didn’t get a chance to do any onsite activities but everyone we talked to was very enthusiastic about it.

First I would like to say this hotel has an old school feel. The room itself could be more modernized. My biggest issue was that this app said the hotel has bars and restaurants. I specifically chose this place to be able to do indoor brunch it was valentines day weekend i was trying to avoid the bar hopping. The plan was just to stay in eat drink enjoy the view. Once i got there i was told the bar was closed, the restaurants were closed and i wouldnt be able to go to the rooftop lounge because it was closed as well. So my valentines day weekend went to waste.

Nice hotel, we were very comfortable in our room and the staff was extremely friendly

Very nice staff. I even got a early check in. I would definitely come back again.

Everything was very clean, staff was very friendly and helpful. I would stay here again.

Fast checked in clean hotel excellent staff

Staff was very accommodating and the property was clean. Rooms were a decent size for a Manhattan hotel but your just really there to sleep. I would def stay at the property again.

Great views, amazing location, and friendly staff!

Good location, helpful staff and very clean rooms - an important feature for any lodging but key for guests during Coronavirus times. A minor suggestion: Improve lighting in the lobby. It's a bit dark.

The first thing that caught my eye before entering the lobby was the strumming guitarists in the breakfast/common area. In case I didn't know my vacation was starting! Staff very kind. Great Japanese fast food restaurant, Boketto, on Fifth Avenue(36th & 37th) Macy's just a few minutes away walking.

No refilling room with beverage tea and coffee. TV not able to connect with phone.