Loews Regency New York Hotel

I did not like the decor behind the registration desk. It was not in keeping with the rest of the hotel, which was excellent.

Very good

Exceptional

Love the location! Love the staff! I especially love Rosina. She is so sweet. I also adore Robert in the concierge's department. Love the fitness center. I've been staying at this hotel now for 24 years. Nothing

Pleasant

Fabulous hotel it might go to place in New York. Everything is absolutely perfect here.

Lowes Regency Park Avenue My stay was wonderful because of the staff.. The room was clean and quiet room service was fast and the food was wonderful at the bar and grill, oh and good coffee too… I love the neighborhood and I have found my NYC hotel… We were greeted by Kennedy in the elevator and she immediately asked if she could do anything for us now or in the future to make our stay more comfortable as did all the staff…thank you Lowe’s Regency Park Ave One more thing great sheets…

The location of the Loews Regency New York Hotel is truly one of its best features, perfectly situated on Park Avenue in the heart of the Upper East Side with easy access to Central Park, museums, shopping, and some of the city’s best restaurants. What made the stay even more memorable was the incredibly warm and attentive staff, who went above and beyond to make every interaction feel welcoming and effortless. Unfortunately, the overall experience did not align with the price point or the reputation of the hotel. Small details felt excessively overpriced, from the $16 bottles of water in the room to room service pricing that felt more like gouging than luxury hospitality, and the breakfast was surprisingly underwhelming, tasting more like average hotel fare than something expected from a property of this caliber. I’m especially disappointed because staying at the Loews Regency New York Hotel had been on my must visit list for years. While the location and staff were wonderful, the overall value simply did not justify the cost, and unfortunately I would not choose to stay here again.

The location of the Loews Regency New York Hotel is truly one of its best features, perfectly situated on Park Avenue in the heart of the Upper East Side with easy access to Central Park, museums, shopping, and some of the city’s best restaurants. What made the stay even more memorable was the incredibly warm and attentive staff, who went above and beyond to make every interaction feel welcoming and effortless. Unfortunately, the overall experience did not align with the price point or the reputation of the hotel. Small details felt excessively overpriced, from the $16 bottles of water in the room to room service pricing that felt more like gouging than luxury hospitality, and the breakfast was surprisingly underwhelming, tasting more like average hotel fare than something expected from a property of this caliber. I’m especially disappointed because staying at the Loews Regency New York Hotel had been on my must visit list for years. While the location and staff were wonderful, the overall value simply did not justify the cost, and unfortunately I would not choose to stay here again.

the phone ystem did not work you can neither call for service from the room nor call the hotel

❤️❤️❤️❤️

It was all great ,help was fantastic

the location is safe and the perfect spot for going out to elegant and fun restaurants. The guards are there 24/7 and the staff is friendly and very accommodating! When I arrived at 4:30pm (check in time is 4pm) I had to wait until 6pm for my room to be ready. This made me a little late to my dinner plans. Other than that there are only good things to say about this hotel.

the location is safe and the perfect spot for going out to elegant and fun restaurants. The guards are there 24/7 and the staff is friendly and very accommodating! When I arrived at 4:30pm (check in time is 4pm) I had to wait until 6pm for my room to be ready. This made me a little late to my dinner plans. Other than that there are only good things to say about this hotel.

This is the only hotel I stay in when I come to NYC. Everyone there is amazing!

You pay a lot of money to stay at this hotel with no complimentary bottles of water in the room. They offer 12.00 bottles of water. I didn't even drink one, and I was billed 16.00 for one that I picked up and looked at. The toilet paper and tissue paper are thin and rough.

Location Nothing

Location Nothing

Not worth the price

If you look for very expensive breakfast but you can see some bankers and politicians. Old rooms, shower in a very outdated bathtub, not at all suitable for the price of the room, The staff is very unfriendly, very condescending and unpleasant, there is no way to get help or a pleasant attitude from them.

If you look for very expensive breakfast but you can see some bankers and politicians. Old rooms, shower in a very outdated bathtub, not at all suitable for the price of the room, The staff is very unfriendly, very condescending and unpleasant, there is no way to get help or a pleasant attitude from them.

Superb

The location is fabulous! And the staff were lovely.

We love it

The staff at the hotel are magnificent Alway consistent always fantastic We will return time and time again! Concierge are the best in the city…

Exceptional

Excellent great service good food

Pleasant

Location and room is wonderful but condition of the bathroom was not so great.

This was one of the best experiences I’ve ever had at a hotel. The staff is amazing at every level of customer contact. They weren’t just passively helpful, they were actively trying to make our day and our stay better or easier. Phenomenal location of course and the amenities/room are top notch.

Clean, friendly

Great location nice room and bar/restaurant

Hotel is very nice great location and rooms were very nice and clean. Staff was very friendly.

For the price it's not more fancy/luxury than others that are half the price, eg Hyatt, Hilton, Marriott. The bathroom is small. No fridge. No wine glasses. Basic showerhead. Spa massage way too expensive ($400/hr if tip factored in)

Excellent stay, very clean spacious rooms. Location is great - close to everything. Only downfall was the bathroom, very tiny with a pedestal sink right next to the toilet, not great for women who need to get ready.

Very good

Feels like home Professional helpful kind staff. Quiet luxury. Best Hermes manicure.

Feels like home Professional helpful kind staff. Quiet luxury. Best Hermes manicure.

Exceptional

Concierge was accommodating, facilities were clean, friendly staff and quality breakfast.

Concierge was accommodating, facilities were clean, friendly staff and quality breakfast.

Very friendly, smiley welcome out front from Javier - not to mention great help pulling up in front of the hotel so i could valet (he stopped traffic!) - and a warm welcome from Victor at the front desk. Also my bags were very, very promptly brought upstairs which I appreciate as I was in a rush to go meet clients!

Exceptional

Staff were very accomodating and looked after my family well during our stay. Nothing was too difficult for them.

Location, staff, Bar exceptional

Location, staff, Bar exceptional

I was placed in a room next to a storage closet. they asked what they can do to help and then they never responded. so probably fluff. also mix up with the bills. and my credits! not vip experience

Great staff, great vibe and of course great location N/a

Great staff, great vibe and of course great location N/a

Great place

Superb

Exceptional

Had a wonderful visit!

Property is very nice. Our bathroom was small. We had water issues and the service was quickly resolved.

Exceptional

helpful staff, nice rooms, location

Every time we travel to NYC we stay here. Staff and location are perfect. Everything is walkable and safe. Lobby bar is a hoot and the breakfast is excellent. Rooms are a good size, clean and upscale.

Clean room

Excellent service and great atmosphere!

Great stay! We’ve been to this property almost every year and it never disappoints.

Plenty of staff trying to be helpful

Staff was incredibly friendly and helpful. Best attitudes exceptional food.

First rate experience. Impeccable service. Friendly, accommodating staff. Perfect location. World class restaurant. Will stay again!

The way out Old not clean. Not fun. No pleasure and no value for money, no privacy at all, full of security

Great staff service

Location was perfect The breakfast was not buffet and the options were reduced

Great housekeeping.

I did not like that the room did nir have a coffe machine and there is only one coffe shop close to the hotel no many options

Great location and beautiful hotel needs usb ports for charging

Very convenient location to walk to museums. Dining options also walkable, as were shopping. Staff was helpful, friendly and professional. King Suite was large and tub was a luxury. My rating is because I expected a 4-star room and it felt low-rent. Plastic tile floors in main area. The bed seemed to be without a box spring which made it really low to the ground. The mattress needed an update as well. The room needs some updating.

Everyone was helpful and super friendly.

Great staff, great place, beautiful rooms, amazingly big for NYC

The property is older; needs renovations to bring it to 22 st century with period details. Our compliments to all employees who made us feel welcome and gave us the VIP treatment.

Really appreciated having ice delivered to the room

excellent

Nice location and hotel.

The room was quite average, lacking adequate wardrobe and storage facilities—essentially just an open space with a hanging rail. The drawers available were small and could not fit too much. The bathroom appeared outdated, and the attempts to modernise it were poorly executed. For instance, the taps were awkwardly positioned and difficult to access. I could not believe that someone could design the space so badly. The tub and shower were old and scratched. In the bathroom, the socket for the hairdryer was loose, posing a potential health and safety hazard. We could not use it. The breakfast was average. We only had breakfast at the hotel one morning, as it did not justify the high cost.

We stayed at the Lowe’s for 6 nights and it was one of the best hotel stays I have had. Everything was top notch. Clean, beautiful, and great location. The room was so comfortable and very spacious. But, the best part was how kind and helpful every hotel employee was. Will definitely be booking another stay.

The room was a little tired and could have used some fresher furniture

Great property with excellent staff. My only complaint was noise above my 3rd floor room. It sounded like chairs being dragged on the floor all night long for the entire time of our stay.

We loved our spacious hotel room. Usually the rooms in nyc are small but the Loews are big. Service was great!

Great location, awesome staff.

Excellent in every way! And what makes it so coal are the staff members who are so helpful & so friendly.

Great location. Spacious and clean rooms. Friendly staff. My room had a musty odor. The toilet paper was the very cheap kind, super thin. I expect more from Lowes/price.

We love Loews Regency NYC. The staff is exceptional and the rooms are very comfortable.

We were in NY a couple of days to visit my daughter. Each time I approached the desk staff for anything, they just couldn’t care enough to actually address the problem. We were woken up by LOUD drilling. The answer? “I’ll pass on your concern to the manager”. Need a key, extend your stay, get water for the room, anything was really just more than they wanted to deal with (Bell guys were amazing). The Loews is not the most expensive hotel in NYC, but is certainly not inexpensive in any way. It’s also not the nicest or only hotel in NYC and their desk service has convinced me that they’d like me to go back to The Pierre. Thanks Loews!

Great

All around great experience. Fantastic staff!

Our stay was lovely. The room was very large, bed was super comfortable. The location is great. The staff was very friendly and the bar, while quite expensive was fun and lively. The servers in bar were wonderful. Our only complaint was housekeeping which failed to do turn down service while specifically requested. But… the hotel and management handled the situation professionally and to our satisfaction. We will definitely be there every time we are in New York.

The hotel was very comfortable, the counter was friendly but the concierge was very rude.

The staff

The location was very good. Elevator security. Women that checked me in had me wait almost two hours for a room. She couldn’t answer basic questions about the hotels. I did not like the breakfast plus it was served cold instead of hot. I did not like the coffee. It was very bitter. Also very little area in the bathroom. No vanity to speak of. The electric outlet was across the toilet and so was the makeup mirror, making it impossible to use. No large tub for a nice bath. Room also in need of maintenance. Chipped tub, clogged sink, paint peeling off the ceiling, rug needs to be re-stretched so you don’t keep tripping over it. Pillows were extremely mushy.

Great safe location

.

Beautiful hotel, wonderful bar!!! The staff at the hotel are excellent.

Problems at check in. Room not ready shower leaked hot water took 5-10 to get to the room

But still enjoyed our stey.

Location Outdated Old bathtub with a curtain Old carpet and window curtains No coffee machine in the room

Room size Everything else

Exceptional service. Ideal location.

Very clean well maintained room. Great towels and linen. Typical small NYC room size. Very quiet. Only disappointment - could not use meal credit for breakfast because restaurant was totally booked.

This is my second time stay in this hotel .. love everything about it but the hotel needs renovation.

Kind and efficient service, above and beyond (w/small exception of restaurant - menu and food are terrific, service was solicitous but so-so in terms of efficiency) - room was comfortable and quiet, had everything I needed.

Perfect location and the bed was fairly comfy. The bathroom was tiny and very outdated and could have been cleaner.

Great location with updated rooms.

Not worth the price. A ripoff

Amazing location on park avenue near shops, restaurants and beautiful Central Park.

The staff was terrific about storing my luggage while I ran to an event. I did not really get to experience all of the amenities of staying at the hotel, due to limited time. The room was very nice.

Really loved the stay and service. The burgers at the restaurant also unexpectedly amazing!

Very good

Everything was wonderful

One of my favorite stays ever in NYC. Every member of the staff was incredibly helpful and friendly.

Good rom size.

Exceptional

The hotel is fantastic-great location,wonderful staff

Great location and service

Clean, friendly.

We stay at the Loews every time we visit our kids in NYC. It is very comfortable with nice amenities.

Exceptional service! Right on Park Avenue!

There was nothing above average. The food at the hotel restaurant not very good.

Rooms were, as expected, very nice, but the staff was exceptional! Very accommodating to our requests and so pleasant. Love the bar/restaurant too!

Posh and wonderful!

Location is great, rooms are nice, staff was friendly and helpful. The restaurant on site is also very good.

From the prompt, friendly check-in, after being greeted and helped by a terrific doorman, through the day of checkout, we felt welcome and valued, look forward to our next stay.

Wonderful Hotel amazing service and great food & drinks

Overall, a very good experience.

Staff is always so helpful. Robert have great recommendations for dinner

Nice location but way overpriced for an average room Not enough amenities. Bar ok

Easy access for all things on Madison Avenue and for those shopping to drop their bags off. If not there for the location its very pricey, old hotel, rooms are tiny, absolutely no view from the window, apart for other buildings utilities. Ok.... but would probably stay somewhere else in the area on my next visit.

Great experience!

Bads.

Hotel was great but service in restaurant was disappointing and the food mediocre.

Nice hotel, great spa

The blind of our room (1625) couldnt be raised, we reported but nothing happened.

Hotel is very nice and it’s located in a quieter area which is not bad. I didn’t like the fact that the restaurant is very expensive, overpriced and on top of that the two times we went to eat there, one at dinner time and the other during breakfast, we felt like the employees will look at us from top to bottom and ignore us just because of the way we were dressed which was not on a suit and tie so I didn’t feel comfortable, appreciated and definitely not welcome as a guest of the hotel

In 5 star hotel , we stayed at luxury room , we expected the have coffee machine in the room and a minimum of complimentary bottled water upon arrival.

Our room was ready when we arrived at 11:00 am but they wanted to charge $175 for early check in So we left the luggage and came back at 4:00 pm, then we asked for our luggage and the wanted to charge $6 per suitcase When I was doing the check out I ask for water and they say with a very bad attitude that they need to charge me extra for water because I already did the checkout It’s crazy. And never happened before in any hotel

Location was pretty good

Excellent staff and hospitality

Great hotel and great area

Everyone was courteous, helpful and very accommodating. Rosina and all the doormen went above and beyond for us and it was greatly appreciated.

The location was fantastic. Staff was great. The quality of the Bar and Grill was lacking (except for the burger which was great); especially for the price. For the price, I would have expected coffee/tea and a microwave and refrigerator in the room. I didn't receive a room upgrade.

Clean, quiet, friendly and helpful staff.

Excellent

Great location, excellent staff, nice clean rooms.

Property was nice. Staff was friendly. Received a complimentary cocktail. Thank you!

Great location, friendly staff and lovely decor

Exceptional experience and service

This is our favorite hotel. The staff is friendly and helpful and the restaurant is good. There is a nice spa on the grounds and there are many restaurants within walking distance. The park is near and we’ve even walked to and from the theatre district. (About 20 minutes) There are several churches within a block or 2.

The staff is beyond accomodating and professional.

Bernard are always warmly greeted. The proximity to Central Park is a big plus. Always a luxurious treat to stay there.

Location and staff were top notch

Staff was wonderful and Hotel is located in a great location

Incredible staff comfortable beds and perfect location. Quiet area, but walkable to most areas of interest for a New York tourist.

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All great

Some vip was staying there and they had immense security, major police, metal detector, secret service.

From the minute we arrived we where greeted to a friendly staff from the door man, manager and front desk staff. Room was ready early, room was very clean and quiet. Enjoy the TV in the mirror in the bathroom and best hair dyer I have ever used in a hotel!

Convenient and easy for our trip. Bar and restaurant were open long hours and generous portions. Nearby there were lots of restaurants, travel, sites like Central Park. Will stay again! Nice big room!

Excellent

Love this hotel, the staff and the area nearby

Love this hotel- everything is terrific

Perfect location, very clean and staff was amazing!

Beautiful hotel! Everyone was very friendly and loved the upgraded.

Excellent Front Desk Staff.

Lovely property and wonderful staff.

Good hotel.

Everything was wonderful

You can’t beat the regency I call it my New York home they treat you like your own home a must stay

Good property, but needs some updates.

The property was in a nice location, I have no complaints of the actual property except that our room air conditioner was not functional so we had to open our windows to get some breeze, luckily the weather cooperated but I still expected for the type of hotel this is, for the ac to get fixed. Moving on.... I contacted Loews on my way to the airport and reported that my sons Airpods Max were left in our room and we explained that my son has gps on his airpod max and it showed it was in our room and then we notice how it moved from the hotel to somewhere in NewYork, the next morning my son checked and the airpod max were back at the hotel, this leads us to believe this was taken by someone at housekeeping. I called and spoke to a security and gave him exact address where the gps was showing the pods to be at, I was promised a call back but still after a week, no one has contacted me. I am a forever Loews patron and after this event, I will never be staying at loews again.

The staff communicated well via text, however despite confirming my email, I never received my final bill. The room and bathroom were not as clean as I would have expected. There were hairs in the bathroom and watermarks on the night tables.

Very convenient location. The room was clean and comfortable. The staff were friendly, helpful and professional. We enjoyed our stay.

All perfect

Location

Staff very helpful