JW Marriott Essex House New York

We usually stay at the Ritz but prices were up overall due to the World Cup so we tried this property. It was fantastic and we may have found a new favorite.

The best location, wonderfully appointed, clean rooms, and very helpful staff. My family and I would definitely recommend the Essex House for an enjoyable NYC stay.

The location was ideal for our needs. I requested a refrigerator for the room. It was set too low and it froze anything we placed in, rendering it useless for our needs.

From the availability of early check in to the day we left, every staff member whom we encountered was exceptionally thoughtful and helpful.

The bar at Bourbon steak had the best cocktails! So fun.

Great location to the park and subway. GREAT staff! This was one of the nicest hotels I have stayed at in NYC. I would go right back.. it was an amazing stay!

Clean and location Black serving lady with a flower in her long hair clearly needs to learn customer service

Location Historical details Included Breakfast rate was deceptive. Not included, just a restaurant credit for $100 which is barely enough for 2 people. Service at restaurant was extremely slow. Suites are small and dingy. Not serviced one day. Room had moths.

Location Historical details Included Breakfast rate was deceptive. Not included, just a restaurant credit for $100 which is barely enough for 2 people. Service at restaurant was extremely slow. Suites are small and dingy. Not serviced one day. Room had moths.

Great trip. It’s been 44 years since our last time in the city. Hade a room on the 32 floor overthinking Centerl Park. Servers at the hotel was excellent.

Didn’t use anything from the bar. Really nice towels - thick and fluffy.

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The hotel was nice, room was very clean, bed was comfortable. The mini-fridge in the room was purely a minibar with no room for storage (and the door was stuck when I tried to use it). I didn’t ask about this, but it’s something to mention that was unexpected.

Exceptional

Even though I communicated with "Guest Relations" before my trip, the room that they said they had "set aside" for me had already been paid for, so they "set aside" nothing. The television in the room did not work. The room overlooked large ventilation equipment whose nonstop fans that kept me up all night. The room was right next to the floor's housekeeping base so the noise from the early morning staff and equipment woke us up. After communications with management and pointed criticism, they moved us to a nice suite. Bu why not treat up properly in the first place, especially at New York hotel room rates?

The location of the hotel cannot be beat. I stayed at the Four Seasons in Bangalore a week before this and honestly found the customerservice top-notch. I wouldn’t say the same for the Ritz. My only reason for this is when we checked in, we were only provided with one key card. The lady who checked us in showed us to the elevators and when I noticed, we only had one card. I asked her for another one. She told me that we would have to come back the next day. There is no way this would’ve happened at The Four Seasons. While it may be a little thing, customer service means a lot. I just felt that the staff member did not want to make the effort to help us out that evening. The food at the breakfast buffet was fantastic and the pool and gym were great. The staff was excellent as well. I really don’t have anything negative to say about this place. My only comments were because I experienced an exceptional level of customer service and care at The Four Seasons the week before.

Superb

Top notch in the Big Apple Central Park is across the street

Best view in the city

Everything was perfect. The restaurant was wonderful and location was key

The location is great . YOU HAVE A LOT TO SEE JUST WALKING AROUND IN NW!

Its location, friendly staff and the room

Room service was disapointing. I've had better at Denny's.

Clean, quiet

Everything was 10/10. I just wish that they had crown royal on the menu at the bar.

Love the location. The staff are so nice and helpful. No coffee machines in the room The bathrooms need modernizing We could hear the elevator pinging all night.

Love the location. The staff are so nice and helpful. No coffee machines in the room The bathrooms need modernizing We could hear the elevator pinging all night.

The restaurant staff need to be more on the ball - they didn’t want to seat at your table - very strange such that you were left in no man’s land when trying to work out if you could sit anywhere or there was a table assigned to my party! In respect of the food at Bourbon Steak - it was fine apart from the French fries being served as a starter and not with your steak! Very strange and not in good way!

Superb

Exceptional

Not sure I would recommend as a premium priced hotel

Great hotel, very clean and comfortable. Would recommend.

Great hotel, very clean and comfortable. Would recommend.

The location is great . YOU HAVE A LOT TO SEE JUST WALKING AROUND IN NW!

Very good

Excellent N/A

Great location - expensive for your return.

Great location - expensive for your return.

Beautiful remodel of the front desk, bar and restaurant. Also the staff was super friendly.

Beautiful remodel of the front desk, bar and restaurant. Also the staff was super friendly.

Proximity to local venues and the park was close by. Bathroom could have been cleaner, the floor was sticky and something visibly spilled on it previously.

Proximity to local venues and the park was close by. Bathroom could have been cleaner, the floor was sticky and something visibly spilled on it previously.

Exceptional

The room was ok, I got a disable persons room not knowing it

The room was ok, I got a disable persons room not knowing it

They have changed to worst, room and staff especially in restaurant ill behaving, location amazing

They have changed to worst, room and staff especially in restaurant ill behaving, location amazing

Amazing staff.

Amazing staff.

Comfort, safety and location Cost

Comfort, safety and location Cost

Check out. This hotel, once grand, is aged. Rooms are approaching threadbare, and badly in need of remodeling.

Location was lovely, although it is right across from where the horses hang out for Central Park rides so it was stinky. Staff was very nice and helpful but could tell they were busy with many visitors for the UN Security Council. Rooms were clean and the beds were amazing!! The hotel felt crowded with elevators taking a while and lobby was overwhelmed with people. Also, our room did not have enough mirrors.

We highly recommend it! Mauricio B. – Miami, FL

We highly recommend it! Mauricio B. – Miami, FL

Great room and amazing staff

Great room and amazing staff

Check in took a while, the bathroom was very dated, the scale in the room didn't work, the room could have been cleaner, some staff were on their cell phones. It's an expensive stay to not have these things better.

Check in took a while, the bathroom was very dated, the scale in the room didn't work, the room could have been cleaner, some staff were on their cell phones. It's an expensive stay to not have these things better.

Didn't have breakfast in the hotel

Didn't have breakfast in the hotel

The staff were all friendly and helpful plus the location to Central Park was ideal with a family. We truly enjoyed our stay in this lovely, clean historic building. Room service quality could be much improved.

Staff support was lacking and food at restaurant was terrible

Staff support was lacking and food at restaurant was terrible

Great location, very clean and wonderful staff

Great location, very clean and wonderful staff

We loved the location. We loved the entrance and the hotel smell. We booked a junior suite and specifically requested a room with a good view because my mother is losing her sight. Instead, we were given a view of a brick wall. The suite didn’t even have a kettle, forcing us to buy peppermint tea for $40—an outrageous price. The room was cold despite the heating being on, making it uncomfortable throughout our stay. If it weren’t for the location being convenient for walking, we could have stayed anywhere else. For three nights, our room bill came to $4,500. That is excessive for what we received.

The staff were friendly and we loved the junior suite! Overall I would rate my stay as 4.5 out of 5

The staff were friendly and we loved the junior suite! Overall I would rate my stay as 4.5 out of 5

Clean room. Responsive staff. Excellent location

Clean room. Responsive staff. Excellent location

Decent stay. At $900 a night I expect a better experience equal to a typical JW. No smiles at the front desk. No appreciation for staying there. I was charged for internet despite being a gold Marriott member and inputting my information. I also had a breakfast credit for $100 that was not applied to my account. I have sent 2 emails requesting a reimbursement over a two week period with no response from accounting besides “please give us 24 hours”. I’ll choose the ritz down the street next visit!

Decent stay. At $900 a night I expect a better experience equal to a typical JW. No smiles at the front desk. No appreciation for staying there. I was charged for internet despite being a gold Marriott member and inputting my information. I also had a breakfast credit for $100 that was not applied to my account. I have sent 2 emails requesting a reimbursement over a two week period with no response from accounting besides “please give us 24 hours”. I’ll choose the ritz down the street next visit!

Location design cleanliness friendliness of staff great old fashions Didn’t love our room location this time. Need a room with a view. It was very hot in the room and couldn’t get it to cool down

We were there for the NYC Marathon and wanted to be in that area. We had a $25 day credit towards food and drinks, one morning we ate in restaurant and breakfast for 2 people was $104 before tip. They charge me $10 cup for coffee when it was complimentary in the lobby. We returned after long day and they did not leave washcloths, I went to front desk, she called housekeeping and said they would have them right up, 30 minutes later I called and they said they were on there way, after waiting I finally returned to front desk and told lady to tell me where to go and I would go get me some washcloths, she went herself and got some, when I returned to room my wife said housekeeping came but said they could only find one washcloth and brought it. $907 night, do your homework before you go.

We were there for the NYC Marathon and wanted to be in that area. We had a $25 day credit towards food and drinks, one morning we ate in restaurant and breakfast for 2 people was $104 before tip. They charge me $10 cup for coffee when it was complimentary in the lobby. We returned after long day and they did not leave washcloths, I went to front desk, she called housekeeping and said they would have them right up, 30 minutes later I called and they said they were on there way, after waiting I finally returned to front desk and told lady to tell me where to go and I would go get me some washcloths, she went herself and got some, when I returned to room my wife said housekeeping came but said they could only find one washcloth and brought it. $907 night, do your homework before you go.

Excellent service & amenities. Mattress too soft for me but my family loved beds.

Excellent service & amenities. Mattress too soft for me but my family loved beds.

Great location clean rooms your site should offer park views we had a view of the building across the street

Great location clean rooms your site should offer park views we had a view of the building across the street

Room windows faced 3 brick walls. While it was quiet, it was depressing. Don’t valet park your car. Waited well over an hour to retrieve the car. Inaccurate.

Room windows faced 3 brick walls. While it was quiet, it was depressing. Don’t valet park your car. Waited well over an hour to retrieve the car. Inaccurate.

Amazing service. Definitely worth the money

Amazing service. Definitely worth the money

Location. Small rooms, very tired decoration.

Room was very clean and comfortable. Well stocked minibar . Very quiet Check in was terrible. Very long line to check in- we came back 3 times and finally able to check in . Also, bath towels were like sandpaper - not very nice

Very quiet, would have preferred a different color for the brick wall which was our entire view.

Very quiet, would have preferred a different color for the brick wall which was our entire view.

Excellent for business trip!

Excellent for business trip!

We’re frequent guests of the Marriott Essex House and we love to stay here. Customer service is top notch. We requested Marcela as our waitress for dinner and we did not go wrong. She is a wonderful person she went through the menu in detail and gave us great recommendations. Food was excellent. We also had a great view from our room.

The location is great and the staff are great

Well located in the center of town. Good gym.

Well located in the center of town. Good gym.

Interior was excellent. Exterior was a bit dirty and consistently smelled awful.

Interior was excellent. Exterior was a bit dirty and consistently smelled awful.

Location and room layout Prices in restaurant

An incredible location on Central Park South, the staff is exceptionally service oriented, and the atmosphere feels like I've stepped into a F. Scott Fitzgerald novel. Highly recommended. Refrigerator in room available on demand only.

Location Comfortable bed Safe in room not working. Someone entered room when we were not there and left used women underwear near master bed indicating foul play. We called duty manager and security and they took pictures and changed our room. Upon check out they tried to charge extra unplanned taxes and mini bar usage which was all unnecessary snd not valid. This was all unexpected from such an establishment.

Most of our stay was good. The rooms wasn't ready when we arrived. The driver that picked us up from the airport wasn't helpful at all; in fact he act as he didn't want to help at all. The rooms have a smell to them...

Most of our stay was good. The rooms wasn't ready when we arrived. The driver that picked us up from the airport wasn't helpful at all; in fact he act as he didn't want to help at all. The rooms have a smell to them...

Excelent location customer services

Excelent location customer services

Good location but pricey for the room we got. Totally understand the location and it’s New York!!! Everything is expensive!!

Good location but pricey for the room we got. Totally understand the location and it’s New York!!! Everything is expensive!!

Location

Location

Amazing location and very friendly staff. The hotel and rooms are very clean. However, the bedding felt stiff and not very comfortable. The pull out sofa mattress is not comfortable at all.

Amazing location and very friendly staff. The hotel and rooms are very clean. However, the bedding felt stiff and not very comfortable. The pull out sofa mattress is not comfortable at all.

The AC was loud. The first night we got there, we asked for extra sheets, we were told they were short staffed they would eventually bring the sheets, but no one ever came. I’d recommend if you need extra blankets, bedsheets or towels, request them early morning.

The AC was loud. The first night we got there, we asked for extra sheets, we were told they were short staffed they would eventually bring the sheets, but no one ever came. I’d recommend if you need extra blankets, bedsheets or towels, request them early morning.

Outstanding staff. Very little

Great location!

Great location!

Great service, beautiful property, incredible location, and very clean rooms

Great service, beautiful property, incredible location, and very clean rooms

Excellence, per usual.

Excellence, per usual.

The check-in experience was great. Need improvement: Rooms need serious upgrades. The bedding for the sofa bed was like sand paper. The breakfast menu was limited, quality was average and price was high. In general, this is not what we were expecting from a hotel like J.W. Marriot.

The check-in experience was great. Need improvement: Rooms need serious upgrades. The bedding for the sofa bed was like sand paper. The breakfast menu was limited, quality was average and price was high. In general, this is not what we were expecting from a hotel like J.W. Marriot.

Wonderful service

Wonderful service

Location and staff

The customer service was excellent. The king room was quite small and the hotel upgraded us to a much larger room with double beds on a higher floor. I would recommend booking the double rooms on a higher floor. The double rooms on the lower floors did not have much natural light.

The customer service was excellent. The king room was quite small and the hotel upgraded us to a much larger room with double beds on a higher floor. I would recommend booking the double rooms on a higher floor. The double rooms on the lower floors did not have much natural light.

Clean quiet best location in midtown Manhattan Easy to go West or East Great eateries within walking distance... Magnolia bakery around the block Friendly and accomidating staff... Our room had a nice view of the city and a side view of Central Park... I would stay again and surely recommend anyone to try a stay here... This review brought to you by a born and raised Brooklyn girl who enjoyed all of NY my entire life...

Clean quiet best location in midtown Manhattan Easy to go West or East Great eateries within walking distance... Magnolia bakery around the block Friendly and accomidating staff... Our room had a nice view of the city and a side view of Central Park... I would stay again and surely recommend anyone to try a stay here... This review brought to you by a born and raised Brooklyn girl who enjoyed all of NY my entire life...

Clean and good size rooms and location.

Clean and good size rooms and location.

Good location

Great location and friendly service. Only setback are old slow elevators.

Great location and friendly service. Only setback are old slow elevators.

Excellent. Amazing location.

Excellent. Amazing location.

Loved it

Loved it

Good location, nice property

Good location, nice property

Excellent experience

Excellent experience

I highly recommend getting a Central Park view room

I highly recommend getting a Central Park view room

Staff was great, very accommodating!

Staff was great, very accommodating!

Great location and value for money!

Great location and value for money!

The staff is amazing! We will always stay at the Essex House for our trips to NYC!

The staff is amazing! We will always stay at the Essex House for our trips to NYC!

Always construction in New York so surrounding buildings may have scaffolding up. Essex was a great stay and comfortable. Nice view of the park and staff were great. I felt it was elegant but not too posh. Would go again.

Always construction in New York so surrounding buildings may have scaffolding up. Essex was a great stay and comfortable. Nice view of the park and staff were great. I felt it was elegant but not too posh. Would go again.

Overall, it is a nice place to stay. My only bad experience was the breakfast on my second day of stay. However, at checkout they rectified the situation to my satisfaction.

Overall, it is a nice place to stay. My only bad experience was the breakfast on my second day of stay. However, at checkout they rectified the situation to my satisfaction.

Great greeting staff, excellent restaurant, clean rooms, great view. Had a small issue and was adressed immediately by the manager, she went above and beyond.

Great greeting staff, excellent restaurant, clean rooms, great view. Had a small issue and was adressed immediately by the manager, she went above and beyond.

Wonderful stay.

Wonderful stay.

I asked the hotel to send someone to pick up the leftover take out of my lunch. No one came and it was left in front of the door until this morning. The bed was never made for the evening. No coffee to enjoy. What kind of a five start hotel is this? Marriott

I asked the hotel to send someone to pick up the leftover take out of my lunch. No one came and it was left in front of the door until this morning. The bed was never made for the evening. No coffee to enjoy. What kind of a five start hotel is this? Marriott

This was a great experience! The staff was friendly and courteous. I wish my room would have had a view, next time I will spend the extra money for a view.

This was a great experience! The staff was friendly and courteous. I wish my room would have had a view, next time I will spend the extra money for a view.

Been staying here for 20 years for good reason.

Been staying here for 20 years for good reason.

The staff were welcoming and helpful. The room was comfortable. The restaurant and in-room dining provided very good food. I would definitely stay again!

The staff were welcoming and helpful. The room was comfortable. The restaurant and in-room dining provided very good food. I would definitely stay again!

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Elegant decor, efficient service and roomy , accessible accommodations. This is located on Central Park south one of the prime spots in all the world.

Elegant decor, efficient service and roomy , accessible accommodations. This is located on Central Park south one of the prime spots in all the world.

They also let us borrow a crib for the baby. Just outstanding!

They also let us borrow a crib for the baby. Just outstanding!

Our room had a view of the building next door which was a letdown but was large and roomy for our family of three. Beds were comfortable but would have enjoyed at least a queen not a double bed for my husband and I. Bathroom was a great size. They had complimentary bottled water in the lobby each night we returned which was nice. Overall friendly service and cozy hotel with a convenient location to lots of activities.

Our room had a view of the building next door which was a letdown but was large and roomy for our family of three. Beds were comfortable but would have enjoyed at least a queen not a double bed for my husband and I. Bathroom was a great size. They had complimentary bottled water in the lobby each night we returned which was nice. Overall friendly service and cozy hotel with a convenient location to lots of activities.

Although short or stay was enjoyable. Wanted to join the Bonvoy benefit program and we told at check in that we would be but have received no notification

Although short or stay was enjoyable. Wanted to join the Bonvoy benefit program and we told at check in that we would be but have received no notification

Service in the restaurant and bar area were quite slow. Other than that everything was great.

Service in the restaurant and bar area were quite slow. Other than that everything was great.

Spent a few nights here for a mini trip to NYC with my family. Although this is a dated but maintained hotel, the room was very comfortable and the location was perfect for visiting museums and seeing shows. Staff was great and left a few surprises for my kids when we checked in.

Spent a few nights here for a mini trip to NYC with my family. Although this is a dated but maintained hotel, the room was very comfortable and the location was perfect for visiting museums and seeing shows. Staff was great and left a few surprises for my kids when we checked in.

Beautiful hotel

Beautiful hotel

Great surrounding area. The bathroom needs renovations.

Great surrounding area. The bathroom needs renovations.

It was terrible. We expected that this hotel would be nice and luxurious but the room was not that much clean and the water pipe from bathroom was broken, keep running water and air conditioner was not controlled well and we have to stay in cold weather and the staff were not nice for room services. Most importantly they charge us more that we paid. They said that 45 dollars had to be paid for every single day and it was explained in the policy. But we did not see that when we booked the hotel and we might have missed it but even though we missed it they should jave explained that policy but they did not and they charged us more even the services that we did not take and did not order.

It was terrible. We expected that this hotel would be nice and luxurious but the room was not that much clean and the water pipe from bathroom was broken, keep running water and air conditioner was not controlled well and we have to stay in cold weather and the staff were not nice for room services. Most importantly they charge us more that we paid. They said that 45 dollars had to be paid for every single day and it was explained in the policy. But we did not see that when we booked the hotel and we might have missed it but even though we missed it they should jave explained that policy but they did not and they charged us more even the services that we did not take and did not order.

Very convenient to everything and in a safe area across from Central Park

Very convenient to everything and in a safe area across from Central Park

With views overlooking Central Park this hotel is a perfect choice. It is a staple of New York City with a wonderful staff in embodies the spirit of the city, and I absolutely loved it.

With views overlooking Central Park this hotel is a perfect choice. It is a staple of New York City with a wonderful staff in embodies the spirit of the city, and I absolutely loved it.

Have stayed several times and was astounded by all the added expenses added to the bill. Took 45 min to have car brought up from valet parking.

Have stayed several times and was astounded by all the added expenses added to the bill. Took 45 min to have car brought up from valet parking.

Complimentary snacks were open and some food on floor. OLD accommodations. New York as a whole is tremendously overpriced for the accommodations offered. Terrible value.

Complimentary snacks were open and some food on floor. OLD accommodations. New York as a whole is tremendously overpriced for the accommodations offered. Terrible value.

It is a very beautiful hotel and the autumn view of Central Park from our room was spectacular. We loved the genteel neighborhood, we felt very safe walking in the evening coming back from Jazz at Lincoln Center.

It is a very beautiful hotel and the autumn view of Central Park from our room was spectacular. We loved the genteel neighborhood, we felt very safe walking in the evening coming back from Jazz at Lincoln Center.

great views to Central Park

great views to Central Park

The associated restaurant was very expensive.

The associated restaurant was very expensive.

Excellent!

Excellent!

If you have the option, the Central Park view is incredible

If you have the option, the Central Park view is incredible

Great location

Great location

Really enjoyed our stay at this hotel. Excellent service

Really enjoyed our stay at this hotel. Excellent service

Older Property - needs maintenance

Older Property - needs maintenance

Right by Central Park. Nice room

Right by Central Park. Nice room

Since we arrived the hotel staff tried to upcharge everything. High floor, $100. Resort fee of $45, but they don’t have resort-type amenities. Got a late check out and they called me to ask why i was still in the room. Nobody asked if i had a pleasant stay. I’m not used to a 5 star hotel having a 3 star me persona. Actually 3 star hotels are a lot more accomplished.

Since we arrived the hotel staff tried to upcharge everything. High floor, $100. Resort fee of $45, but they don’t have resort-type amenities. Got a late check out and they called me to ask why i was still in the room. Nobody asked if i had a pleasant stay. I’m not used to a 5 star hotel having a 3 star me persona. Actually 3 star hotels are a lot more accomplished.

Sharlene was very sweet and helpful.

Sharlene was very sweet and helpful.

We paid extra to have a park view and it was simply amazing. The entire staff was exceptionally warm, friendly and knowledgeable.

We paid extra to have a park view and it was simply amazing. The entire staff was exceptionally warm, friendly and knowledgeable.

Gorgeous historic property

Gorgeous historic property

Other than that the hotel is beautiful and well situated the rooms are larger than other hotels in the area and they had big soaker bath tubs which are a rarity in the city and lovely after a long day of walking.

Other than that the hotel is beautiful and well situated the rooms are larger than other hotels in the area and they had big soaker bath tubs which are a rarity in the city and lovely after a long day of walking.

Great stay! Convenient, clean, couldn’t beat the location. Is it worth the money? No, but it’s New York

Great stay! Convenient, clean, couldn’t beat the location. Is it worth the money? No, but it’s New York

It was close to good dining, Central Park, and plenty of subway stations to explore other parts of the city. The room met our needs and expectations. It was a great place to relax after a great day of visiting NYC landmarks!

It was close to good dining, Central Park, and plenty of subway stations to explore other parts of the city. The room met our needs and expectations. It was a great place to relax after a great day of visiting NYC landmarks!

Great location near the park. We stayed for 7 nights and were treated like very well by the staff. Everyone was kind and welcoming. I would highly recommend this property.

Great location near the park. We stayed for 7 nights and were treated like very well by the staff. Everyone was kind and welcoming. I would highly recommend this property.

Property charged the card I put on for for incidentals on top of the expedia charge without authorization and then would not answer when i callex

Property charged the card I put on for for incidentals on top of the expedia charge without authorization and then would not answer when i callex

Great place. Worth every penny

Beautiful historical hotel right across from Central Park. Would stay there again.

The staff was excellent!! I read reviews specifically stating that the staff was "underwhelming" and "would not accommodate" nor "care." But my experience was marvelous. Everyone from valet, checking-in/out, elevator rides, concierge, dining, the BAR, the restaurant hostess, just EVERYONE was friendly, welcoming, and eager to ensure I was having a great time at all times. They were so complimentary every time I walked through the lobby. No one ever pointed nor "man-explained" but would escort me to where I needed to. I wish the showers were glass vs curtain and the late-night menu stayed open another hour or two.

Our floors ice machine was down. Everything else fantastic.

Excellent !

I was in town for my bachelorette we booked a suite and two doubles. Called ahead of time and requested that they be near each other which they were the free water saved our lives lol directly across from Central Park was very nice. We had a great time and the hotel is extremely walkable.

Great location

Great Hotel

Services was terrible. No coffee in rooms and we went to lobby and no coffee until 7:00 AM. We subsequently went to nearby hotel and told them no coffee at Essex House. They subsequently served us coffee. At checkout the lady was on her I phone and not looking up. I subsequently got service when the manager noted this. I am a world traveler and in my opinion the Essex house has a laborer problem. We are returning to NYC at Christmas time and have booked at the Omni. On check in, we wanted something to eat and were ushered into bar area after they cleaned the table. Subsequently, we sat there for an hour with only water until a manager looking gentlemen noted us.

Very nice hotel in beautiful location.

Great location! Great service!

Lovely place to stay if you are looking a real NYC vibe! The Central Park, the 5th Ave with all the luxurious shopping, the best restaurants in town!

Ok

Hotel needs some updates , the temporary restaurant and bar are ugly with limited options. Rooms need coffee machines. The view from my rooms was terrible overlooking the extractors and air conditioning equipment

The water was brown and the sleeper bed was the worst nights sleep

Classy decor . Great service .

Quiet atmosphere. Restful decor.

Beautiful lobby; helpful staff.

Staff was excellent and loved the location. Close to my daughters university.

Very nice

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Very nice property, well situated beside Central Park. The staff was very friendly and rooms very quiet.

I went to the information desk twice because the credit card holder didn't work, but the staff didn't say a word of apology.

We were able to walk to the central park zoo and down 5th avenue to 23rd street, and back to the hotel faster than the bus or ubers were moving in traffic. Walked to Times square, saw a Broadway play and dined at columbus circle. This was the perfect place to spend a few nights. The property is very nice. Well maintained and very clean. Room service was prompt and came back with a kettle so we could make our own tea. We spent 4 nights and it was perfect.

The staff was incredible! They made us feel right at home and like we were family.

LOVED this Hotel! Right across from Central Park, close to 5th Avenue shopping and dining. The staff was amazing on all levels! Cannot wait to go back.

Unprofessional staff

Awsome

All staff was very nice, we had a great park view. Only complaint was that they are in the process of building or renovating, so food options onsite were not good, staff friendliness & location made up for it though

Incredible location across from Central Park. Service from all the staff top notch. Food excellent, they could use more options on late night in room dining. Starbucks and tons of cafes around for breakfast and quick bites. Cabs always out front if your going somewhere.

I’ve stayed at numerous JW Marriotts, and the Essex House just doesn’t live up to that standard. The staff were good, but the facilities were run down (e.g., our bathtub’s faucet constantly dribbled, one of the lamps wouldn’t turn off so we had to unscrew the lightbulb, the other lamp was missing the knob to turn it on, etc.). It’s in the process of being renovated, but that doesn’t excuse the shabby rooms and lack of cleanliness. Especially at the JW Marriott price point.

Great location and service

Great location- that’s really it. The property is in a great location- but it’s truly dated, AC super noisy, poor housekeeping, staff not very friendly. I felt judged for booking thru Expedia, third party vendor as they stated, instead of Bonvoy- even though I’m a Bonvoy member. Disappointing.