Hotel Shocard at Times Square

I have no complaints! It was better than I expected. Small room but perfect for a solo traveler. It was clean and quiet which was surprising given location. Excellent location and staff was always super helpful and friendly. I arrived super early to the city so had about 7-8 hrs before check in but they graciously held my luggage while I explored. They also provided drink vouchers for the pub located by the lobby which was awesome !! Good experience and would book again.

Room booked was "deluxe" queen. It was more like a poor version of a single room. Can't say it was infested with bed bugs but it was certainly infested with some type of biting insect. Air conditioning wasnt working properly and once you added 2 adults body heat room temp hit 80 degrees during the night. Single outlet in room so charging phones, pluging in a c pap and hearing aids became a disaster. Smoke detector started screaming at 5am.. maintenance came up removed it instead of replacing battery..fire code violation.. Bed was collapsed in the middle. When use the toilet sink was digging into your shoulder and ribs Wouldn't recommend to anyone. And will be fighting for compensation

location price Room furniture Cups for water

The room was extremely small, with very poor ventilation, which made it feel quite claustrophobic and uncomfortable Smaller than we thought

Exceptional

No cleaning service the entire time I was there, and the supposed two free bottles of water per day were not delivered. The bed took up virtually the entire room, which isn’t that unusual in NYC, but it means the A/C vent blows right onto the bed and makes for an uncomfortable sleep. Bed and pillows were ok, bathroom amenities were basic but fine. It was quieter than I expected, being located in the middle of lots of major sites/theaters/restaurants.

This hotel had a great time square location, and staff was helpful and friendly enough. Hotel room could have used a full length mirror and better lighting. Being that every hotel around was hundreds of dollars more, this room was perfect for me.

Does the trick if you’re just looking for a clean place to sleep.

The location., the breakfast was great. The hot water in the shower took 10 minutes to come in.

Very good

Very small hotel room, a shoebox really. The room. Was tidy but a bit old. The carpet was ripped and threadbare. Excellent location and helpful/friendly staff. It was just my husband and me this trip but if I came with my 2 kiddos, I'd stay elsewhere.

The front desk staff were super friendly and helpful!

The location is great! The AC barely worked. The temp in my room was 79-80 with the AC on high. I had a difficult time sleeping because I was so uncomfortable.

I had an excellent stay at Hotel Shocard Broadway during my recent trip to New York City. The location simply could not be better—right in the heart of Times Square and within walking distance of Broadway theaters, restaurants, shops, and several subway lines. It made exploring the city incredibly easy and convenient. The hotel has a unique boutique atmosphere that stands out from the larger chain hotels in the area. The design is stylish, welcoming, and full of character. My room was clean, comfortable, and thoughtfully designed, with a very comfortable bed that made it easy to relax after long days of sightseeing and walking around Manhattan. One of the highlights of my stay was the staff. Everyone I encountered was friendly, professional, and genuinely helpful. They were always willing to answer questions, offer recommendations, and ensure that guests had a pleasant experience. Their hospitality made me feel welcome from the moment I arrived until the day I checked out. Despite being located in such a busy part of the city, I found the hotel to be a great place to unwind. The overall atmosphere was comfortable and inviting, and the property was well maintained throughout my stay. The hotel's location, combined with its excellent service and charming boutique feel, made it the perfect base for my New York adventure. I would highly recommend Hotel Shocard Broadway to anyone visiting New York City, whether for business, sightseeing, or a Broadway getaway. It offers outstanding value, an unbeatable location, and a memorable guest experience. I would absolutely stay here again on my next visit to NYC. One negative aspect of my stay was that my flight was delayed, causing me to arrive later than expected. Despite having a confirmed reservation, the hotel canceled my booking because I was unable to check in on the original date. Upon arrival, I was required to pay an additional fee to reinstate the reservation. While I understand that policies are in place, I was disappointed by the lack of flexibility given that the delay was beyond my control.

The room itself was rather well decorated and convenient. It was really long to get the water hot in the shower however, and the shower knob really sensible. AC was a bit erratic and noisy.

Target grocery store around the corner on 42nd St. Rooms very small but clean. Price was a bargain. Would stay again.

3/10

It was nice, small but did what it needed to do for a one night stay! Hot water, clean, good air conditioning. Check in was nice and easy, the lady at the desk was very nice. Let you keep your bags there which was nice. Bed was amazing. The curtain was stained and the room decor is a little dated but everything else was great. Drink vouchers as well was very nice! And parking is not far at all.

Clean hotel and extremely close to Time Square. Would stay again.

Our room, the bathroom door handle kept coming off and there was a roach in our room. I've been to NYC plenty of visits and this was the worst room ever.

This was a great place to stay as a solo traveller. The location is perfect if you are catching shows on Broadway. The staff are very nice and friendly. I would stay again!

The good stuff was the water pressure & shower were very good. Had no issue with hot water, and whatever shampoo you use was great. The location was decent to Times Square ( 2 blocks) And there was at least 6-8 plugs in the room which was awesome to have. Loved the full length mirror. The staff was adequate. I was charged a fee of $27 because I used Expedia which is ridiculous, & when I signed in it took ten minutes because for some reason this hotel needed me to fill out paper work saying I wouldn't allow more than the 2 people I had with me in the room. It was a long process to sign in for one night. Skip this hotel. Even the few dollars you saved aren't worth the dirtyness

Superb

Location, location, location! Right across the street from the subway. It’s not a luxury hotel but it was clean and fit the bill! Sandwich between two other buildings, so no very good view outside the windows. I received a text every day, asking me if there was anything I needed. I told them twice I needed water and never got a response or the water. No ice machine and no daily cleaning service.

Todo estuvo excelente!

Very nice. everyone friendly. Needs coffee on site for guests

Clean, everyone was very friendly and helpful

Exceptional

Superb

The location is amazing and the bed was very comfortable. The room wasn't the best, could only watch TV from the bed, the sofa was not cleaned, the balcony could have been cleaner.

Very clean, very affordable and very small but perfect for our stay!

Nice hotel for a weekend stay! Right around timesquare so you are close to everything!

Exceptional

Great location, clean room, friendly staff and the A/C was cold!!!

Great hotel right next to Times Square. Bed was so comfortable we wanted to sleep all day. Our room was on the 2nd floor right above the bar but there was no noise from the bar or outside. We also appreciated that it was within walking distance to Penn Station, the Port Authority bus terminal and many subway stops, making it easy to get around. You can’t beat this, especially for the price. Will definitely stay here again.

It is in a great location, with friendly staff, and is clean. They have a bar on the first floor with excellent music. The first night our A/C was not working properly, but they fixed the problem immediately.

Great- convenient location to shows. Room was clean. Didn't use the coupons for food next door, but was nice to have that option.

The location was fantastic. Easy walk to many food options, Penn Station, Times Square, Avenue of the Americas, and lots of sites. Multiple subway lines within a block or two. The shower was great. Room was small, but that's Manhattan. Staff was really nice. Loud from the music at the bar downstairs, but not too late.

The location was fantastic. Easy walk to many food options, Penn Station, Times Square, Avenue of the Americas, and lots of sites. Multiple subway lines within a block or two. The shower was great. Room was small, but that's Manhattan. Staff was really nice. Loud from the music at the bar downstairs, but not too late.

Great- convenient location to shows. Room was clean. Didn't use the coupons for food next door, but was nice to have that option.

Good location. Ive stayed there a few times. Friendly staff.

It is in a great location, with friendly staff, and is clean. They have a bar on the first floor with excellent music. The first night our A/C was not working properly, but they fixed the problem immediately.

Exceptional

How central it was The room was very small

Excellent location. Staff was great. Bed comfortable. Room was small, but we expected that. Dinner at Garvey's was good and discount appreciated. Air conditioning was unpredictable, it was either off or running wild - no control. Shower horrible, overhead dribbled, no temperature control, scalding HOT water - VERY DANGEROUS!

Excellent location. Staff was great. Bed comfortable. Room was small, but we expected that. Dinner at Garvey's was good and discount appreciated. Air conditioning was unpredictable, it was either off or running wild - no control. Shower horrible, overhead dribbled, no temperature control, scalding HOT water - VERY DANGEROUS!

I opened the door and it hit the shower door, I turned right and banged my shin on the bed. But it was extremely clean, right next to the elevator, and it served our purposes for our one day excursion to New York City. Really, when you think about it, how much time do you spend in a hotel room when you’re visiting the biggest city in America? All in all, the place was clean, the staff was friendly, and we both slept well. But work on that shower, please, the water temperature was 785° Will stay again.

The water was scalding hot AND ALMOST non-existent for a shower. We had NO WAY TO SHOWER DURING OUR VISIT. For us, a short stay does not mean we won't be showering and the inability to do so is UNREAL. Yes, and "engineer " was sent who was very young and talked to us through his phone since he was non English speaking, left a part in the room, and took over an hour to physically return and physically blow out the shower head which did nothing. All of which we told the manager and MISSED OUR SCHEDULED appointment because of this. TOTALLY UNACCEPTABLE.

Alfonso was courteous, knowledge and a very well communicated. The hotel was nice just needed some updates and amenities. There were extra pillows and blankets in the linen closet. Room was excellent. Had two TVs. Irish pub was warm and nice place with live music and numerous TVs so you can watch the game. Food was really good. Fiance got the burger and raved about it. The next morning I talked to the bartender about the discount and he couldn't give me my money back but he gave me a free coffee, which I was supposed to have and my fiance a drinky drink. Never had any problems with noise, smells, or nasty people. Everything smelt wonderful in our room and the doors really blocked out the noise outside. Unfortunately there was no free breakfast or coffee in the room. The hot water took at least 5 real minutes to warm up. The lights never came on outside on our terrace (we had the penthouse) The room waslacking decorations and was definitely feeling old looking. Two TVs two remotes that worked both TVs at the same time. The elevator had trouble coming to our floor when we pushed the button. Had to push it numerous times. There was no view. I reserved a room with a balcony. The Irish pub was really pricey and they forgot to give us our free drink and discount on our meal. Bathroom door was tough to work (open and close) There was no cups or plastic protection for the ice bucket. Most of the switches in the room did not work. No note pad and pen.

Location is excellent Room size

It location The rooms are very small

Passable

Room size

Alfonso was courteous, knowledge and a very well communicated. The hotel was nice just needed some updates and amenities. There were extra pillows and blankets in the linen closet. Room was excellent. Had two TVs. Irish pub was warm and nice place with live music and numerous TVs so you can watch the game. Food was really good. Fiance got the burger and raved about it. The next morning I talked to the bartender about the discount and he couldn't give me my money back but he gave me a free coffee, which I was supposed to have and my fiance a drinky drink. Never had any problems with noise, smells, or nasty people. Everything smelt wonderful in our room and the doors really blocked out the noise outside. Unfortunately there was no free breakfast or coffee in the room. The hot water took at least 5 real minutes to warm up. The lights never came on outside on our terrace (we had the penthouse) The room waslacking decorations and was definitely feeling old looking. Two TVs two remotes that worked both TVs at the same time. The elevator had trouble coming to our floor when we pushed the button. Had to push it numerous times. There was no view. I reserved a room with a balcony. The Irish pub was really pricey and they forgot to give us our free drink and discount on our meal. Bathroom door was tough to work (open and close) There was no cups or plastic protection for the ice bucket. Most of the switches in the room did not work. No note pad and pen.

Location Feels like needs a deep clean all over

Room very very small. No where to sit only a small bed. Also air condition unit very loud. It was raining and all night I heard the rain hitting the unit. Also I booked through hotels .com and I was asked for a card for incidentals. Charge $150 to get back in a couple of days. That seems very steep

Very good

Weak on amenities: no vending, no ice.

I will not recommend

Staff was excellent both at check in and check out. Had issues adjusting the water temperature

Very comfortable bed with good firm pillow Water takes a while to heat

Staff was excellent both at check in and check out. Had issues adjusting the water temperature

Reasonable staff Forced to leave at 10pm to find another hotel.. bad was awful with slanted mattress, water not working in the shower and no other rooms they could put me in

You get what you pay for. Small room. Shower would get super hot then cold then hot again. Window Ac unit kept us cool. All in all it was what I paid for. Would stay here again.

The only thing good about this dump is the location We work for a nonprofit and they refused to remove $200 in taxes. I left a phone message for the Hotel's manager. He didn't return my call. I left my businsss card at the front desk and asked him to call me; he didn't. The arrogance is astounding. My first and last stay at Hotel Shocard!

The only thing good about this dump is the location We work for a nonprofit and they refused to remove $200 in taxes. I left a phone message for the Hotel's manager. He didn't return my call. I left my businsss card at the front desk and asked him to call me; he didn't. The arrogance is astounding. My first and last stay at Hotel Shocard!

The front desk staff, Natalia, was very helpful and friendly, and made my stay quite nice.

We stayed at the Shocard for 4 nights while enjoying NYC. The location is incredible with it being so close to Times Square, Hell’s Kitchen, Bryant Park and the subway within a 3 min walk. Yes, the rooms are smaller in size, but clean, comfortable and who spends their time in their room anyway when in NYC when there’s so much to do! They also have an area to put your clothes away and the bed was comfortable! There’s a great pub downstairs that’s part of the hotel called Garvey’s. The staff at the hotel check in and in the pub are super friendly and nice. Our expectations were exceeded considering some of the reviews we had read. Our room was so quiet, we didn’t hear the sounds from outside or downstairs at night. The A/C kept the room nice and comfortable during the 35 degree weather we were experiencing. We would definitely stay here again and wouldn’t hesitate.

Small but perfect! Water was hot and water pressure was amazing. Bed was comfortable and the AC was blasting!! Hot time while we were here so it was amazing. bar below is cool and nice to have! if we ever come to NY again we will come back the location is perfect.

Exceptional

Bed was on soft side. Long Waiting for hot water and then scalding hot every time. Wasteful. Cleaning only every other day; requested garbage pickup 2x; on off days they don't make beds either. AC (in the window) unit was old and hard to regulate, ended up turning it off and unplugged but I could hear the sound from the unit in the next door room running. No drinking cups/glasses in the room just an ice bin but never saw an ice machine. Smack right in the center of theatre district and times square and the location is the only thing going for this place.

I loved being in the heart of Times Square. The hotel was small and cozy. I enjoyed feeling like I was in a bubble away from the world. I really don't have any complaints.

I loved being in the heart of Times Square. The hotel was small and cozy. I enjoyed feeling like I was in a bubble away from the world. I really don't have any complaints.

Pleasant

The best thing about this hotel is the convenient location, close to Times Square and a lot of theatres. The room was clean and A/C worked fine. For the first 24 hours my room key was not working, was an issue with the whole building. The custodian for the building was very nice, he had to let me in my room multiple times since the keys weren't working. When I checked in, the woman at the desk was complaining to a colleague about customers asking about their keys not working and said she was "not in the mood." Aside from that, my experience with the staff was okay. My room was facing the street and the cars outside were very loud all night, it made it hard to sleep.

The room was small and reasonably set up. Very clean and surprisingly quiet for being in such a busy area. Excellent location.

The location is great and though it is right next to Times Square it is not noisy at all. The room was quite dark with the only window leading to a tight shaft, so no light could get in. We had a problematic shower and struggled to get hot water. The staff dealt with it quite fast but it always took a while to shower (which is important to know if you're rushing to an event). The room was cute but very tight. Fine for a short stay.

The location is great and though it is right next to Times Square it is not noisy at all. The room was quite dark with the only window leading to a tight shaft, so no light could get in. We had a problematic shower and struggled to get hot water. The staff dealt with it quite fast but it always took a while to shower (which is important to know if you're rushing to an event). The room was cute but very tight. Fine for a short stay.

Great budget friendly option for New York City.

Terrible customer service

Superb

small room but comfortable. great location! quiet but close to everything.

The location was great. The room was very small. You could not walk on either side of the bed. The window was "blacked out" so there was no natural light in the room whatsoever. The water was scalding hot, the bed was very uncomfortable, and everything was just old. We arrived prior to check in time and were told that we had to pay $57 in cash for early check-in (which I foolishly did as we were tired from travelling.) We stepped out for a bit on the 2nd day and when we returned, our key would not work. We went to the front desk to tell the front desk agent, and she started texting someone and then said it would be a few minutes. She finally took the key and tapped it under the desk and said that it should work now, That just seemed super sketchy to me after the vibe of everything leading up to it. We checked out right after that and found accommodations elsewhere.

Very good

The location was great. The room was very small. You could not walk on either side of the bed. The window was "blacked out" so there was no natural light in the room whatsoever. The water was scalding hot, the bed was very uncomfortable, and everything was just old. We arrived prior to check in time and were told that we had to pay $57 in cash for early check-in (which I foolishly did as we were tired from travelling.) We stepped out for a bit on the 2nd day and when we returned, our key would not work. We went to the front desk to tell the front desk agent, and she started texting someone and then said it would be a few minutes. She finally took the key and tapped it under the desk and said that it should work now, That just seemed super sketchy to me after the vibe of everything leading up to it. We checked out right after that and found accommodations elsewhere.

Really good location between the Port Authority and other subway stations. It’s a short walk from the Newark AirPort Express bus stop. For NYC the price matched my expectations in general. Cleanliness needs improvement - the extra blanket on top of the closet smelled and looked untouched for ages. I needed it because the AC was broken, not a single dial worked on the machine or remote. The shower partition was too narrow to block water effectively, so I had to be careful not to flood the floor. The water ran too hot so the steam was a lot, and when I left the bathroom door ajar it caused the fire alarm to ring.

Really good location between the Port Authority and other subway stations. It’s a short walk from the Newark AirPort Express bus stop. For NYC the price matched my expectations in general. Cleanliness needs improvement - the extra blanket on top of the closet smelled and looked untouched for ages. I needed it because the AC was broken, not a single dial worked on the machine or remote. The shower partition was too narrow to block water effectively, so I had to be careful not to flood the floor. The water ran too hot so the steam was a lot, and when I left the bathroom door ajar it caused the fire alarm to ring.

Exceptional

The check-in process was super quick and easy and they held our bags for us both before and after our stay. They also give you a free voucher for a drink at the bar downstairs which was nice. Comfortable bed and pillows as well. Overall was a nice stay. Other reviews complained about the room being small, but I found it to be alright for two people, especially when you are visiting to explore the city and not spending your day in the room. The 1 bedroom unit didn't have a shower door so water gets all over the floor, but not a huge deal if you put a towel down. There was also a cockroach in our room which I know is hard to prevent in NYC but still kind of gross and freaked me out.

Very good

No shower door,,water splash in,,bed for 2 pole was small

The location was great, within walking distance from everything we wanted to do. The staff was incredibly nice and helpful. When we got there we were told the machine to make the keys was down so we couldn't get keys to our room. We were told we'd have them within an hour, we waited and did not get them. Stopped and asked on our way out because we had stuff planned and they still did not have them made. The room was incredibly small, the only way to get from one side to the other was to crawl across the bed if we were both in the room. We reserved a king room and though the platform the mattress was on was definitely a king the mattress was only a queen and we kept hitting the edge of the platform since it stuck out several inches past the mattress.

The location was great, within walking distance from everything we wanted to do. The staff was incredibly nice and helpful. When we got there we were told the machine to make the keys was down so we couldn't get keys to our room. We were told we'd have them within an hour, we waited and did not get them. Stopped and asked on our way out because we had stuff planned and they still did not have them made. The room was incredibly small, the only way to get from one side to the other was to crawl across the bed if we were both in the room. We reserved a king room and though the platform the mattress was on was definitely a king the mattress was only a queen and we kept hitting the edge of the platform since it stuck out several inches past the mattress.

Close by to where I was going No shower door,,water splash in,,bed for 2 pole was small

The 1 bedroom unit didn't have a shower door so water gets all over the floor, but not a huge deal if you put a towel down. There was also a cockroach in our room which I know is hard to prevent in NYC but still kind of gross and freaked me out.

Yes, one free beer using the hotel ticket was excellent. No water, no coffee.

The staff was incredibly friendly and helpful. The room wasn’t great, ripped carpet and the glass on the bathroom door was broken. When they changed the sheets there were blood stains on the new ones. The night desk person immediately had someone come strip the bed and change the sheets.

Poor

Very nice location Room Size very small

Very nice location Room Size very small

Stayed at Hotel Shocard Broadway, Times Square for one night. Very atmospheric hotel right in the heart of Manhattan — just a few minutes from Times Square and the theater district. If you want to truly feel New York, the location is almost perfect. I really liked the style of the hotel. It has the feeling of old Broadway and real New York character rather than a generic chain hotel. The room was compact, which is expected in Midtown Manhattan, and the staff was polite and welcoming. The main impression was the feeling that you are actually living inside the city, not just staying overnight. In the evening, the lights, music, Broadway theaters, and crowds from all over the world create an unforgettable New York atmosphere. One small downside: even with a higher Booking.com level, our windows faced the roof rather than the city view. But overall, it was still a very memorable stay. A great option for a short trip, Broadway shows, walking around Manhattan, and experiencing Times Square.Отель находится в удобном месте площади

The location is wonderful! 2 second walk and you’re at Times Square. The rooms are towards the center of the building, so they are extremely quiet. The rooms could use some refurbishment. The carpets had holes and runs through them, the windows had tint over them that were peeled back in the corners, the main light in the bathroom did not work so you had the little light over the shower is all for lighting. Although the room looked clean, it was in very rough shape. The room did have a refrigerator and a nice amenity of two bottles of water. The bed was comfortable. The room overall is very dark so every light always had to be on. Upon check-in, you did get one free drink each day of your stay either a glass of wine, coffee or beer, and that is per room not per person. They will hold your luggage for you at checkout, which is a very nice amenity. The staff was always very friendly and helpful. I would definitely stay here again due to the location and overall comfort of the room.

The only good thing was the location. The shower was freezing and it would be impossible to make it work properly. Even after asking the staff for help they did not make it work. The room was very hot and the thermostat could only be changed with a staff member, which they did not do correctly. It was still very hot so I had to figure it out by myself to make it work.

The staff was kind, the sleep was good given the location it was quite. The explanation of where to park was not great. There are several iconn parking garages and the one we ended up at did not contract with this hotel so we paid significantly more for parking than planned.

I love the location of the property. the Customer Service agent, Natalia was absolutely amazing and went above and beyond one of the main reasons I would return. The penthouse suite, has a lot of opportunities. The bathroom tub while deep has no stopper . The handles on the sink is not a simple, hot or cold. You have to turn them in weird directions to work. The microwave does not work. The patio is beautiful and roomy but It would be absolutely amazing if the lights that strung across worked .

The explanation of where to park was not great. There are several iconn parking garages and the one we ended up at did not contract with this hotel so we paid significantly more for parking than planned.

The only good thing was the location. The shower was freezing and it would be impossible to make it work properly. Even after asking the staff for help they did not make it work. The room was very hot and the thermostat could only be changed with a staff member, which they did not do correctly. It was still very hot so I had to figure it out by myself to make it work.

I love the location of the property. the Customer Service agent, Natalia was absolutely amazing and went above and beyond one of the main reasons I would return. The penthouse suite, has a lot of opportunities. The bathroom tub while deep has no stopper . The handles on the sink is not a simple, hot or cold. You have to turn them in weird directions to work. The microwave does not work. The patio is beautiful and roomy but It would be absolutely amazing if the lights that strung across worked .

Staff was very professional.

Staff was very professional.

Parfait

Parfait

Exceptional

Decent bed, clean linens & towels, great for a couple's stay if all you need is a place to sleep. Worth noting that what you'll lack in a "city view" you make up for in a quiet sleep ! most of the rooms face the back alley of a vacant alley/building and we totally didn't hear street noise bc of it & the AC. Came for a 1 night stay to have dinner and see "Oh Mary!". the best show ! Room size is small but if you want a big hotel room in NYC, expect to pay big $$$. this is a good value for a smaller room w en-suite bathroom, right in the theatre district

Decent bed, clean linens & towels, great for a couple's stay if all you need is a place to sleep. Worth noting that what you'll lack in a "city view" you make up for in a quiet sleep ! most of the rooms face the back alley of a vacant alley/building and we totally didn't hear street noise bc of it & the AC. Came for a 1 night stay to have dinner and see "Oh Mary!". the best show ! Room size is small but if you want a big hotel room in NYC, expect to pay big $$$. this is a good value for a smaller room w en-suite bathroom, right in the theatre district

Sttuggling to say i liked amything but the best I can come up with is the location was good and the bed was comfortable Room was tiny and i mean tiny - been in bigger cupboards - felt like a hostel probably max 8ft x 12ft plus bathroom maybe 4 feet square - no room to move nowhere suitable for storage window blocked by pathetic and noisy ac unit

Location was great staff were awesome and room was comfortable. We really enjoyed this hotel we didnt have any issues rooms are small but expected in this area so didnt bother me I just sleep in it Could of used a little deep cleaning on the floors in corners of room otherwise no issues

Could of used a little deep cleaning on the floors in corners of room otherwise no issues

Clean rooms!!

Fine

First time staying at the hotel. Location is fantastic!

Staff was great. Facility was clean. Private. The deposit was a bit high.

Location Pictures were very deceiving. They said we had a queen size bed when it was a full and it was up against the wall as soon as you walk in the door very very small limited space.

Small room but had everything we needed. Nice bathroom. Comfy bed. The staff were very friendly. We were able to store our luggage the day we arrived and departed. We received one free drink each day at the pub connected to the hotel. Great location. We would stay there again.

The best thing about this hotel is the location (a couple blocks from Times Square) for the price. The room itself was nice -- I've had better, I've had worse. During my stay I never once heard my neighbors, which was great, and the A/C and heating worked very well. There are, however, some downsides that would make me think twice about staying here again: (1) The hot water was extremely hot -- scaldingly hot -- and the faucets made it difficult to control the water temperature. (2) The bed and pillows were quite a bit softer than I'm used to from other hotels. (3) The WiFi signal on the 6th floor at the end of the hall was so weak as to be unusable. (4) There's only one elevator -- most of the time this wasn't an issue, but during busy times, it was a long wait. (5) Instead of a proper chair, the desk had a backless cylinder seat, which was not comfortable for working. (6) Even when I turned the thermostat off, the vent continued to make constant noise -- I didn't mind it so much -- the white noise it generated may have been partly why I couldn't hear my neighbors -- but others might not like it.

Our room was on the second floor and we can hear the band from the bar and no consideration to check in early!

Very small rooms. Not well maintained.

Good option for staying in Times Square, small, but functional

The location is everything, especially if you’re in town for theatre. It’s also incredibly convenient for trains and easy access to Midtown, Chelsea, the High Line, and the Meatpacking District. Garvey's Irish Pub right next door is a great little piece of Irish New York, they are friendly and have entertainment on some nights. It’s a boutique spot, so you’ll never be waiting forever for an elevator or dealing with big hotel crowds.

The room was super cute, the location of the hotel is absolutely wonderful, the PRICE was awesome, and we were extra stoked to get drink vouchers to the amazing Irish pub there!! Garvey's was such a win. The shower in our room constantly dripped, but closing the bathroom door made it unnoticeable. The other thing that we didn't dig was that the shower had no door on it - just half of a wall. That meant water got on the floor every time we showered, even with the rolled towel they left in place.

Clean property close to Times Square. We enjoyed the Irish bar located within the building.

We went to NYC to see some shows. This place was very close to everything.

The staff were also really helpful and friendly. Would stay again.

If you have more money, get a better hotel. Location is ideal, comes with a free drink from their bar but the room is tiny, dated and not that clean although the tiny bathroom is updated.

The room was basic. It was in a great location. The staff was very friendly. The room was run down. Not very clean. The usb charger I used wasn’t connected well, and while it was charging when I went to sleep, it stopped charging in the middle of the night. The mattress was not comfortable. The pillows were great! I was in a room off the street so it was quiet.

Convenient location….room was big..bed and bedding was super comfy

everything is ok and has a very good location, very good service, the only thing is that the rooms are way too small

It took at least 10 minutes for hot water in the shower. Although, great hot water in the bathroom sink. Small room, but great for one person. close to Times Square and the Broadway theaters.

Too spensive

NOTE: These rooms are very compact so if small spaces are not your thing this is not the place for you!

No second electrical outlet near the bed so couldn't charge two phones and use a cpap. Water turned temperature many times during shower, sometimes freezing sometimes scalding. Be ready to move. Spent more time adjusting temp than being able to shower

hotel is very small, rooms small ( good only to sleep) however location is excellent!!! staff is friendly. cafeteria ok if you do not want to get out. Rooms too small for me.

Clean room, little small but ok. Shower was nice and hot too. Not keen on the windows not opening but that is the same across the world now I think Small issue, the replenishment of toilet paper was slow and the bar of soap for the sink was small and only had the one for the full 8 nights Not keen on the windows not opening but that is the same across the world now I think Small issue, the replenishment of toilet paper was slow and the bar of soap for the sink was small and only had the one for the full 8 nights We had an issue with the couple next door arguing for 2 nights running and I mean full on shouting, swearing the lot. I cant believe no one did anything it was crazy. I know its NY but jeez.

Room too smal

The location was perfect and my stay enjoyable!

Elizabeth was amazing, very supportive when I lost my charger and she gave me one to use during my stay. She was very helpful and very sweet!

Good location. Bar was fun with good live music

it's a nice random spot in the city that have great prices. can't complain too much!

his was my first time at this hotel, I was pleasantly surprised by the friendly service, coupon and, after deciding to stay an extra night, they upgraded me to their best Room -penthouse room!

Can’t beat the location

Don’t expect the most impressive room you have ever stayed in but it’s very clean and comfortable. I will absolutely stay here again; how much time do you really spend in your hotel in NYC anyway?!

This hotel was just what we wanted - inexpensive (for NYC), in the theater district, comfortable bed, quiet and clean. We would stay here again. The staff was great, too.

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Tiny room, but the most quiet hotel in Times Square I’ve stayed in.

It was a good stay with Broadway shows and Time Square nearby

Completely unhelpful

Shocard is adequate for a place to stay for a night when you just need a clean bed to flop in, but not much more. The room was a shoebox, with the bed flush against the side wall, and barely enough room for one (small) person to climb in from the other side, let alone two people. I would not recommend this for more than one night, and even then it’s only if you’re looking for an affordable (by Times Square standards) option to stay and you don’t plan on spending any time in the room other than sleeping and taking a shower before you leave.

Great little hotel! A best kept secret in the heart of Times Square! Loved my stay throughout!

Clean room

Small room, hot water, very hot water, close by to Times Square, cheap price

We stayed on the 2nd floor above the bar and the music was thumping until the early morning hours. Not ideal. Water glasses or cups in the room would be nice.

not as nice as we would have expected

Everything was great

The remodeled rooms were a treat. Very clean and quiet. The lobby is unremarkable, but the staff were pleasant.

Also there was only hot water 2 of our 5 days staying here. It just didn’t get warm no matter what we did. The room is obviously small (it’s NY) but the queen bed was up against the wall so I had to climb over to get into bed and there was no power on that side so that was annoying. There’s barely any room for anything so the bags were constantly shifting around the room. The staff wasn’t very friendly either and would just ignore or look annoyed every time we came in and out. The bed made my back hurt and was uncomfortable. Overall not a great place to stay but it was good enough I guess. Could be worse but wasn’t good at all. The location was good and the Irish bar downstairs was cool.

Amazing, amazing and amazing. I will stay here again.

Checkin not as organized with the paperwork and swipping credit card -- the staff have a small work area; when I went up to room, room keycard didn't work and had to revisit the checkin desk. Overall the best thing about the hotel is the location; noise level in the hotel was acceptable to me however you can hear things going on in the adjacent rooms as well as above you.

It was exactly what we were looking for in the heart of New York! The staff was super friendly! This hotel has a bunch of shops around! I will definitely book again next time I stay in NYC!

Room was clean and fine (bathroom was nicest part) but it was SMALL, probably the smallest hotel room I've ever stayed in. Front desk staff kept my license by accident at check in, I was not notified until the night after I checked out and was told I could pay for UPS or FedEx to come pick it up. Ridiculous to have a guest pay when it was the hotel's mistake! Otherwise a fine stay for just one night but definitely a no frills hotel.

great location, clean rooms, staff were friendly

Really close to Times Square so great idea

Decent for the price. Room was very small and check in took a while

Terrible! It was literally a closet with a bed in it. Had zero room to walk. Had to turn sideways to get to the side of the bed. It was depressing. I could not even stay one night. I decided to forfeit the nonrefundable room and book a decent hotel instead. 0/10

Great location - right next to Times Square. Very, very small rooms (even for NY). Biggest issue..."Premium Queen" for a very very soft, much closer to double bed...and a shower/sink with No HOT Water..none - "run your taps for 20 minutes and it will come through"...no it didn't. The front desk team were like "yeah - we have some rooms with that issue but we don;t know which ones"...well Room 505 for starrers!!

Shower didn’t work. The faucet part was off the wall and just sitting on top of the toilet so I couldn’t shower prior to going to work. Told the staff at checkout and she said “Oh yeah, there’s a note on that room”, she then said she’d ask her manager to see if they would waive the resort fee. They didn’t.

Right next to the Nederlander theater and located near a million subway lines.

This by far was the smallest hotel I’ve ever stayed in. It should almost be illegal- the space was so tight for my partner, our bags and myself. It gave me anxiety. The location was ideal if you’re exploring the Times Square however it’s almost impossible to relax in the room if that’s your goal

The mattress needs to be replaced, but we made it work. This benefits if this property is the location and the price, which eye both fantastic! Might stay here again, but if I had more money, I'd go someplace better.

Alright for the price. Clean room, wished the room hads window that actually showed the outside.

Alright for the price. Clean room, wished the room hads window that actually showed the outside.

HOT WATER WILL GIVE YOU 3RD DEGREE BURNS, VERY SMALL ROOM, OLD WORN DOWN FEELING

HOT WATER WILL GIVE YOU 3RD DEGREE BURNS, VERY SMALL ROOM, OLD WORN DOWN FEELING

Great place! Perfect for solo travelers! Staff is all great!

Great place! Perfect for solo travelers! Staff is all great!

Want the full story? If I had to "criticize" something or forced to find any other things, well, I did arrive early, like 9am, and had to wait to get into my room at 4pm or so, so I left everything and went for a "long" walk around. Luckily it is NY, so no shortage of things to do, see or spots to grab a coffee or eat something. I wish they had had a room ready, but again, not their fault. And the other suprise when arriving, was the tax per day, but that is not on them but on Expedia/Hotels for not being super clear about it, and on me for not checking it or remembering that I would have to pay it once I was there. Not huge, but a reminder or watch out if you do book through those platforms, that you'll be required to pay that so you don't get surprised like I did. (btw, maybe I would go to 4.5 stars, only because while this was on me, I would have loved the hotel to mention this when I did the check in, not when I checked out)

Want the full story? If I had to "criticize" something or forced to find any other things, well, I did arrive early, like 9am, and had to wait to get into my room at 4pm or so, so I left everything and went for a "long" walk around. Luckily it is NY, so no shortage of things to do, see or spots to grab a coffee or eat something. I wish they had had a room ready, but again, not their fault. And the other suprise when arriving, was the tax per day, but that is not on them but on Expedia/Hotels for not being super clear about it, and on me for not checking it or remembering that I would have to pay it once I was there. Not huge, but a reminder or watch out if you do book through those platforms, that you'll be required to pay that so you don't get surprised like I did. (btw, maybe I would go to 4.5 stars, only because while this was on me, I would have loved the hotel to mention this when I did the check in, not when I checked out)

First impressions were cute. Small, functional, clean… everything I needed for my overnight stay. I went to take a shower and there was NO HOT WATER. I tried calling the front desk and the phone in the room didn’t even work. I called them from my personal phone and the front desk lady said that maintenance would be there to fix it. I waited 30 minutes and no one came. I called the desk again and she game me the excuse of “oh maybe they went to go fix something else”… at this point it was 1am. What else would need fixing at this hour? Like I think that having hot water is pretty dire, especially in the New York winter weather. I didn’t end up showering and while I was checking out the next day I brought up the concern again. Another lady at the front desk told me that I should’ve left the water running for 10-15 minutes to warm up? Never have I ever heard of that. Next time I’m in the city I definitely will not stay here again.

First impressions were cute. Small, functional, clean… everything I needed for my overnight stay. I went to take a shower and there was NO HOT WATER. I tried calling the front desk and the phone in the room didn’t even work. I called them from my personal phone and the front desk lady said that maintenance would be there to fix it. I waited 30 minutes and no one came. I called the desk again and she game me the excuse of “oh maybe they went to go fix something else”… at this point it was 1am. What else would need fixing at this hour? Like I think that having hot water is pretty dire, especially in the New York winter weather. I didn’t end up showering and while I was checking out the next day I brought up the concern again. Another lady at the front desk told me that I should’ve left the water running for 10-15 minutes to warm up? Never have I ever heard of that. Next time I’m in the city I definitely will not stay here again.

Room has clean and the staff are very friendly

Room has clean and the staff are very friendly

Great location, room was surprisingly quieter than expected. Room was clean with a comfortable bed. Would stay again.

Great location, room was surprisingly quieter than expected. Room was clean with a comfortable bed. Would stay again.

Courteous staff, small rooms, could be a little cleaner

Courteous staff, small rooms, could be a little cleaner

Showering and using water in the bathroom was a nightmare. It was either freezing cold or scalding hot water. You would have brief moments of acceptable temperature, but then had to play a balancing act with the knobs. Otherwise, the location was prime; right across from the subway station and a block from Times Square.

Showering and using water in the bathroom was a nightmare. It was either freezing cold or scalding hot water. You would have brief moments of acceptable temperature, but then had to play a balancing act with the knobs. Otherwise, the location was prime; right across from the subway station and a block from Times Square.

Front desk was great! Answered all of my questions and was very accommodating.

Front desk was great! Answered all of my questions and was very accommodating.

The rooms were clean and the staff was very nice and accommodating.

The rooms were clean and the staff was very nice and accommodating.

Staff was courteous but rooms are way too small so it looks expensive to me compared to other hotels accommodation, it never gave a feeling of hotel, hardly any room to keep your luggage and open else you wont be able to walk to bathroom or open the main door or bathroom door

Staff was courteous but rooms are way too small so it looks expensive to me compared to other hotels accommodation, it never gave a feeling of hotel, hardly any room to keep your luggage and open else you wont be able to walk to bathroom or open the main door or bathroom door

Great location. Room was very quiet.

Great location. Room was very quiet.

Room was outdated. The window film was peeling off

Room was outdated. The window film was peeling off

Ok

Ok

Friendly staff. Clean room. Very cozy

Friendly staff. Clean room. Very cozy

Everything was nice and chill

Everything was nice and chill

Room was clean and bed was comfortable. Evening front desk staff was very kind.

Room was clean and bed was comfortable. Evening front desk staff was very kind.

Small and modest, but clean, comfortable, and ideally located. The staff were both courteous and professional.

Small and modest, but clean, comfortable, and ideally located. The staff were both courteous and professional.

The room was very clean, and the staff was very friendly!

The room was very clean, and the staff was very friendly!

Great

Great

Super clean and comfy room

Super clean and comfy room

Staff was very friendly and held our luggage free of charge on check in and check out. Would certainly book again. If you are going to be out of your room all day and only need it for showering and sleeping you can’t beat the price of this place. Rooms are small but it was exactly what I needed for my short trip!

Staff was very friendly and held our luggage free of charge on check in and check out. Would certainly book again. If you are going to be out of your room all day and only need it for showering and sleeping you can’t beat the price of this place. Rooms are small but it was exactly what I needed for my short trip!

Great location. Only improvised workspace in the room; none elsewhere because there is no lobby. Absurdly late check-in time, the hotel equivalent of cramped airline seats.

Great location. Only improvised workspace in the room; none elsewhere because there is no lobby. Absurdly late check-in time, the hotel equivalent of cramped airline seats.

Great stay for a solo business trip

Great stay for a solo business trip

Staff was amazing, room was clean.

Staff was amazing, room was clean.

I had one of the larger rooms at the back end of the hall that had obviously been recently renovated. Very nicely done: electrical outlets next to the bed, a refrigerator, pretty bathroom with a great shower head, nice bedding. The entrance to the hotel is easy to miss, next to an Irish bar and one of the Broadway theaters, and the lobby isn't much. But for the very reduced price I got the room for, a great find!

I had one of the larger rooms at the back end of the hall that had obviously been recently renovated. Very nicely done: electrical outlets next to the bed, a refrigerator, pretty bathroom with a great shower head, nice bedding. The entrance to the hotel is easy to miss, next to an Irish bar and one of the Broadway theaters, and the lobby isn't much. But for the very reduced price I got the room for, a great find!

Bed too soft. Felt like the common areas not maintained well

Bed too soft. Felt like the common areas not maintained well

Room was small, which was OK. Furnishings were hip, but showing wear. Two major issues: [1] hot water took forever to come on, then was inconsistent; [2] HVAC was a window air conditioner that cycled on and off every 10 seconds or so. I could feel freezing cold air coming in through the vents, so it might not have been properly installed. Price was fairly low, and there was not much to be done, so I tolerated these issues.

Room was small, which was OK. Furnishings were hip, but showing wear. Two major issues: [1] hot water took forever to come on, then was inconsistent; [2] HVAC was a window air conditioner that cycled on and off every 10 seconds or so. I could feel freezing cold air coming in through the vents, so it might not have been properly installed. Price was fairly low, and there was not much to be done, so I tolerated these issues.

The room was clean and staff was friendly,

The room was clean and staff was friendly,

Clean

Clean

no hot water. I'm still freezing

no hot water. I'm still freezing

Very convenient location for my stay. Room was clean and cozy. Check in and out was seamless. Front desk staff were incredibly kind and helpful. Appreciated the complimentary drinks at the bar next door.

Very convenient location for my stay. Room was clean and cozy. Check in and out was seamless. Front desk staff were incredibly kind and helpful. Appreciated the complimentary drinks at the bar next door.

I woke up to banging on the doors from a plumber trying to check every single room and didn’t stop banging on the doors. No option to have a do not disturb door hang and I didn’t feel comfortable having the cleaners come into my room every other day at 2pm or later. The elevator (only one) was crowded with towels and bedsheets just sitting on the floor for hours on end during a few of my days I was there. I understand they have to transport that stuff up and down but to have it sit there for hours and multiple days. It didn’t feel clean having towels or bedsheets on the floor of the elevator. The phone in my room was blinking bright red saying I had messages on the voicemail but there were no way to check and the bright light never went away. Their solution was to unplug the phone. Lastly, I requested a wake up call with the front desk - I made sure the phone worked and the morning came and went with NO wake up call. Everything was an extra charge - no late checkout without paying for every single hour that you request. One of the staff members was so busy clinging to her boyfriend instead of being behind the front desk. It was so unprofessional and awkward not knowing who was available for me to talk to.

I woke up to banging on the doors from a plumber trying to check every single room and didn’t stop banging on the doors. No option to have a do not disturb door hang and I didn’t feel comfortable having the cleaners come into my room every other day at 2pm or later. The elevator (only one) was crowded with towels and bedsheets just sitting on the floor for hours on end during a few of my days I was there. I understand they have to transport that stuff up and down but to have it sit there for hours and multiple days. It didn’t feel clean having towels or bedsheets on the floor of the elevator. The phone in my room was blinking bright red saying I had messages on the voicemail but there were no way to check and the bright light never went away. Their solution was to unplug the phone. Lastly, I requested a wake up call with the front desk - I made sure the phone worked and the morning came and went with NO wake up call. Everything was an extra charge - no late checkout without paying for every single hour that you request. One of the staff members was so busy clinging to her boyfriend instead of being behind the front desk. It was so unprofessional and awkward not knowing who was available for me to talk to.

The staff was quite nice, the room was nice as well. The property also offered a bar/restaurant. Having a bar/restaurant was a plus given the horrible weather we had. They also offer a discount since you are a hotel guest

The staff was quite nice, the room was nice as well. The property also offered a bar/restaurant. Having a bar/restaurant was a plus given the horrible weather we had. They also offer a discount since you are a hotel guest

It was clear there was a problem with the hot water. I see this is a common issue reported now by many Google reviewers for this property. When the desk was questioned about this, their standard response was to leave the water running for 10 to 15 minutes because of “old pipes.” The old pipes are clearly not the issue. That is a made up response to get Expedia off their back it seems like. When I contacted Expedia about this issue they said they would look into it — and the response I received was the same — old pipes. After returning in the evening, there was immediately scalding hot water for 10 seconds. It was then cold for the duration of my entire stay. There were also bags of trash that were dragged through the hotel that left streaks through the elevator. Two people-sized bags were also left in the stairwell I found when I didn’t really want to go back through the elevator. There is no winning with this place. I asked Expedia to consider removing this offering from their platform since it undermines their rating methodology and is clearly misrepresented. They declined looking into it further. Evidently their fare sharing trumps customer problems. Beware my friends.

It was clear there was a problem with the hot water. I see this is a common issue reported now by many Google reviewers for this property. When the desk was questioned about this, their standard response was to leave the water running for 10 to 15 minutes because of “old pipes.” The old pipes are clearly not the issue. That is a made up response to get Expedia off their back it seems like. When I contacted Expedia about this issue they said they would look into it — and the response I received was the same — old pipes. After returning in the evening, there was immediately scalding hot water for 10 seconds. It was then cold for the duration of my entire stay. There were also bags of trash that were dragged through the hotel that left streaks through the elevator. Two people-sized bags were also left in the stairwell I found when I didn’t really want to go back through the elevator. There is no winning with this place. I asked Expedia to consider removing this offering from their platform since it undermines their rating methodology and is clearly misrepresented. They declined looking into it further. Evidently their fare sharing trumps customer problems. Beware my friends.

Great room for 1 person. All the staff were very friendly.

Pros: located close to Times Square stuff if that's what you're interested in seeing, modern room with hip decor, bar/restaurant attached, strong wifi. Cons: though new looking, furnishings were worn, small lobby and elevator, walls a little thin.

Fridge wasn’t clean, bathroom door had broken glass

Great location and friendly staff

Half our stay we only had freezing water. Hallways smelled like pee. Wont be staying again.

convenience and proximity to Penn Station reasonable price

It has a weird smell.

The building was uninhabitable as there was a lack of running water so all guests had to go without bathroom or shower usage. The hotel also has a very un

Room w

All of the above

Great location, everything was fine until the last day. Hot water was out for about 2-3 hours in the entire building. Then after it came back on around 1am, Fire alarms were going on and off for about 2 hours and the hallway ceiling was leaking water heavy. Then around 10am the hot water was back off.

Less than a minute from the hustle and bustle of Times Square in New York City. Very walkable location in and around midtown.

So nice at check in and got a penthouse upgrade, free drink and % off the meal! Room is amazing! Thank you!

Everything was super close by subway was right in front. Very convenient for Times Square and subway stations close to restaurants and shops in the heart of Times Square walkable distance to shows, target, cvs. Room was very small but cozy and was perfect for two. Great customer service at front desk. Phone didn’t work to call front desk. Ac/ heater had to be operated by someone from maintenance. Shower did not have hot water or I didn’t know how to turn it on cause the sink water was very hot.

Bathroom was quite small but over all room was great!

Hotel was everything you need for a short stay in New York. Excellent location, clean, and super friendly staff.

Spacious and comfortable room, friendly staff, ideal location

Great location, clean rooms. Awesome shower and bed. Very nice employees. Would stay again!

PROS: Great location close to everything - Amazing customer service. Shout out to Victoria and especially Franklin, who went above and beyond day and night to help. If you need anything, these folks were friendly and great. Five stars help. - While not full breakfast, you can grab a coffee or a tea at the end of the lobby. Quite convenient as you save money and time that way, daily. Bed was comfortable, everything super clean, pretty nice bathroom. CONS: when we arrived there was no room before check in time (sometimes we get lucky, we were not expecting one to be fair) Went for a walk, got back and got our room, but a couple things were not working. We asked to be changed and that worked well, and after a friendly, short convo we also got a slightly bigger room, too. Rooms are on the smaller side. If you don't mind that, this is a great option, clean, great location and customer service. If you need extra space...hmmm, not sure if they offer even bigger rooms. All in all and for the price (still on the expensive end, but it is not just this hotel, prices skyrocketed in NY lately) a really nice option in my opinion. And my wife's.

Close to everything in Manhattan Room was very noisy Couldn’t sleep

Very friendly staff. Room was nicely decorated, clean and with very comfortable bed. Bathroom was modern with nice products. My favorite part was how quiet it was given the Times Square location. I’ve stayed in other hotels in the area that are fancier and more expensive but was kept up most the night with loud street noise. I have a long commute so sometimes stay overnight. I will definitely be staying here again.

Just few steps to Time Square plaza, excellent customer service, room nice and clean with all you need for your staying! Highly recommend this property!

The rooms air conditioning unit was noisy being so close to your head

One of the side lamp is not working as well as the light on the mirror from the bathroom! The bed was saggy and uncomfortable. We had to tie up the showerhead so it stays on its place. The towel smelled like chlorine. The staffs were friendly and the location was convenient.

Nice stay, the staff were great. Pretty central and convenient.

Interesting

Friendly atmosphere is the best for this small new york hotel. The best staff

I loved staying here, it right on Times Square. Victoria is great at front desk, super friendly, respectful and helpful. I really recommend THE SHOCARD!

Customer Service was excellent Franklin went over and beyond to make our stay comfortable.

Had to go down to the front desk every time I wanted to shower to have the water heater reset. Bed was very low to the ground.

Excellent business stay at hotel Shocard, great location, and exceptional staff

Rooms are very small. Front desk Was very pleasant and accommodating. the location was super in the heart of Times Square.

This hotel was just a couple of minutes walking distance to the heart of Times Square! It was very clean and the staff helpful. Know that the rooms are small, not unusual for NYC. And the parking is not on site! It is a few blocks away and the parking garage is very low.

Great. Front door staff was a little rough on arrival. But otherwise great!

This hotel is in an excellant location. We were able to get to eveything on our agenda, the Broadway shows to the subway, very easily. Seems to be in a safe street. Staff was great. Rooms are very small, but the beds are comfortable. I would recommend this hotel

Really close to times square, 1 min walk to a subway station. Very nice and helpful staff!

Times Square, easy walk to and from Penn Station.

It was an amazing experience and the upgrade was wonderful. We were exhilarated with the PH upgrade

Great bed, even better setup

Great location on Times Square, just off 8th, so didn't have to deal with constant foot traffic. Due to scaffolding, however, it was hard to see the sign when we first arrived. The staff was so grea throughout!!

Great

The Shocard was very clean, quiet, and had comfortable beds. A little stool would have been nice, so you can at least sit somewhere besides the bed. The newly renovated bathroom was lovely! (Also, the 2 bedside tables were broken and slanting downward. Those might need fixed.)

Customer service is superior from the entire staff! Location to Time Square is excellent! I felt clean and safe. Con's: TV volume doesn't go above 10, Ceiling paint peeling in bathroom, half of a shower door, bed is entirely to soft and low to the floor so if you have a bad back don't stay here.The room is extremely tiny NOT suitable for 2 people. Heck I think a cruise ship cabin is bigger. Lastly all the complaints about the AC being loud is true! I would not stay here again I'd rather pay an additional $150 per night to stay at a much nicer hotel.

The noice. First you think its ac, turn it off to see that there is unstoppable constant noice…

Convenient location. Small room without a street view. Used the hotel room as a spot to sleep while spending the day in and around the city.

Wonderful stay! The room is very small, but extremely clean so can’t complain. Wonderful location right beside Times Square. They gave us free vouchers for food and drink daily as well which was an added bonus!

It was very nice and I had a great time hotel was closed to Times Square and everything closed thanks

It was VERY small, but it was priced right, clean, had everything i needed, including mini fridge. And a block from everything i wanted. I well be starting there again.

It was very nice location. You are right in time square on the middle everything with walking distance. We were travel on car and we had nice parking underground with discount from hotel. Thank you ❤️

Close proximity to Times Square, and theaters. Extremely friendly staff. Rooms are small but very clean and look very nice. Note: No fridge and no microwave in rooms! Parking available at nearby parking garages. Can highly recommend the hotel.

The location was excellent and the room was much larger than I expected. The staff was friendly and it was a neat surprise to be greeted with tickets for free goodies at a nearby eatery. (even if we didn't get a chance to use them!)

It was an okay stay. The room I stayed in was quite small; however, for the purposes of my recent trip it was fine. However, I would only recommend getting the small room if you don't plan on spending a lot of time in the room.

Great place and excellent customer service.

We loved our stay there. Our room was spacious, the staff was excellent and friendly the 4 nights we were there! Convenient location to Times Square! Would absolutely stay again!

From the time we walked through the door to the time we left was an amazing experience. Vouchers for free food a block away, vouchers for cheaper parking, the gentleman working the front desk helped me bring all my luggage upstairs while I controlled my two kids and my husband parked the car. Very comfortable beds very clean. Good sized room for the price and being in NYC. Let us leave our luggage in the lobby after check out to do a few things before we left. Hotel itself very safe and secure and had a very cool bar I wish we took advantage of. I would 100% stay here again when going to the city. Time square is A very short walk away.

Small room

This is an excellent little hotel. The rooms are cozy, but functional…think cruise ship cabin. The location is perfect, right in the heart of Times Square/ broadway. The value for the location is great. Remember you are in the dead center of New York City and your expectations need to be tempered appropriately. Are you getting a suite at the Ritz…no, but for the price…wow.

Lovely, though small room. I loved the modern bathroom and shower. Very clean, which was nice. Convenience to the theater district a great plus.

Doesn’t get much better than this at this price point. Located within sight of Times Square and 42nd Street, this proved to be the ideal place for the two of us on our holiday in New York. A few issues on our arrival, no hot water, fridge didn’t work. We were moved to another room. This time fridge didn’t work and the noise from the air conditioner was overwhelming but within a couple of hours we wee moved and settled into a comfy room on the 3rd floor. A big thank you to Mimi for being an excellent host and making sure we were comfortable and settled. The rooms although not spacious, were very clean and had all the amenities we required. Plus the room was very, very quiet. Each room comes with a bar fridge, ironing board, hair dryer, basic toiletries, safe, air conditioner, phone and plenty of power points for charging phones etc. Another big shout out to Franklin who was always there to help us and is such an amiable and friendly host. On one side of the hotel is a great place to dine and have a drink Gleason’s. On the other side Billy Crystal was performing. Buses on 7th Avenue only 60m away take you south of Manhattan. Buses on 6th Avenue only 150m away take you to Uptown. A fabulous location and a very clean hotel with friendly staff. Would recommend Hotel Shocard, New York City.

GREAT location! We've stayed here before and will do so in the future! Subway entrance right across the street---few blocks from Bryant Park--one block to Times Square....comfy bed too. New pizza place (Carnegie Pizza) right next door in addition to the restaurant/bar in the lobby. You can't go wrong booking here

It was great stay right of time square!

Small but clean and cosy, great location by Times Square. Staff were very friendly and helpful

Good peoperty close to everything just the outlets dont charge your phone much

We were pleasantly surprised by how clean and unique this hotel was. Staff was extremely accommodating to our needs and very helpful and polite. Spacious and clean room for our party. Location is excellent. Hot water in the shower. Working mini fridge. Definitely would recommend staying here.

Super clean, amazing location, has everything it says it has.

Stayed at 6th floor and room was very noisy.

The guy at the front was very nice, but there's only one of him. I stood there waiting to check in for 5-10 minutes. my toilet kept running, the wallpaper was starting to peel off, the window unit AC was not advertised and was just gross.

Loved this place. It’s small size is apparent but man does it feel cozy. Perfect for teo that are trying to see the city and don’t need much space for when they’re not out and about.

Super cute (if tiny) room. Convenient to garment district and Penn station

The property was in need of a lot of repair. The table was broken up, the shower didn’t have a door so when you shower the toilet floor and everything got soaked, our door would close all the way unless you put your weight into it to get it to latch. Location was perfect, it was quite. Easy walk to everything.

Very cost-conscious alternative for anyone wanting to stay in Midtown NYC. In return you get a very small room that consists of only a bed, TV, and bathroom. No on-site parking

Like I said, if you're just sleeping and showering. This hotel will work for you. If not, look elsewhere.

Much better than expected!! Great location right in Times Square making it easy to walk or subway everywhere we wanted to go. Room (standard double) was small but hey its NY. Staff was great, but especially Frank during the night shift. So helpful and cheerful. He made our stay that much more amazing.

We asked to change the room unfortunately the guys the front desk were not fiendly they obliged us to stay in this room. We had charged fully 3 nights. They proposed an option to put EarPods. We left the hotel and we booked in Renaissance Hotel not far from the Shocard. We are disappointed we this accommodation. When we returned the keys and proceeded with check out the same date of our arrival the Guys said the hotel charged one night and the balance will be refunded. So far no reactions from the hotel no response to our email neither phone.

Perfect

Absolutely the greatest hotel/value/location combination! Steps from Times Square, Port Authority and subway stop, Herald Square, additional shopping, Bryant Park… Front Desk staff extremely friendly and kind and jovial, room size adequate and private, bathroom size huge in comparison, towels and sheets crisp and clean, quiet sleeping conditions, simply a must-stay in New York meeting all your travel needs! Thanks to the staff for a perfect stay!

Hotel is close to everything. Staff was friendly.

The stay was good and the hotel was clean. It is NYC, so it is small. However, we were not told that there is an extra $26 a day service fee at check in. They said it covers your wifi, coffee and a food voucher. The wifi was not the best, the coffee was terrible and there was never any food vouchers given. So I'm not sure what the extra money was really for.

Gd location

Great location and super friendly front desk. Pay for location but very nice.

Everything in our room was nice and clean and the AC was working which was great because it was super hot out.

The property is good, I was upgraded to the penthouse which was a larger room and a beautiful bathroom with a separate shower and a bathtub. I also had a terrace which had no view at all but was nice to be able to get out. The hotel location is excellent. The AC is a unit in the room. The service staff were very kind and helpful.

Great location, quiet and very clean rooms.

Staff were friendly and helpful. Air conditioning was broken in the room. Shower water temp could not be controlled.

The check in went smoothly with no issues.

This was a lovely hotel nothing fancy from the outside but the room although small was clean comfortable had everything you needed including a small fridge I would definitely stay again

I thought it was very unique for the hotel to offer coupons to get free food and drink at the Beer Garden, that's a savings right there. The front desk people were exceptionally friendly. I really like Victoria and Stephen.

We stay for 4 days and 3 nights and was a very pleasant stay. The front desk employees were very helpful. We stay at room 501 and the impression we got from the room wasn’t the nicest one. One light was missing and the cable were exposed, the lighting is very low. The curtain rod was broken. The air conditioner area was dirty as well as some surfaces. If they give the proper maintenance can be a great hotel as the concept and the area are excellent. The room had a mini fridge and hot water at the shower. Despite these inconveniences it was a pleasant stay.

Excellent stay!

I called to get some ice no one answered the phone for an hour I finally went downstairs to see what was going on and the front reception was no where to be found. After 30 minutes he reappeared I thought everything about this was unprofessional and made my trip very uncomfortable

Location was great for my purposes. Staff friendly. Room clean but tiny. Mattress not good..

Nice little hotel just off of Times Square for a fraction of the cost. Friendly, knowledgeable staff. Clean (a bit small) rooms with everything you'll need. This hotel is perfect for solo travelers.

Hotel Shocard is a great boutique hotel for your NYC stay. The rooms are small but still have everything you need for a great stay. I checked in and was greeted by friendly and efficient staff. My room was cleaned daily which is rare post-covid. The tavern next door is a fun spot with great drinks and food. Best of all, it's in the heart of everything. Great proximity to shows, shopping, food, and anything else you need in Times Square. It's also a short walk to Hell's Kitchen which offers great food away from the strip. I'll definitely be looking to stay here again on my next to trip to the city.

Nice stay. I had read reviews about room being smaller, but I felt room was in fact regular size. Very clean and nicely maintained. The only thing which I did not like is being misled on the parking. The text on the website indicated that on-site parking is free but there is height restriction. But I felt cheated to pay $40 parking for offsite

Victoria was wonderfull. We were there f9or our 30th wedding anniversary, and she upgraded us to the penthouse at no extra charge.

The location was perfect. Right in the heart of everything. Room was small but very clean and the staff was Friendly and efficient. The bed was much too soft

We got upgraded to the penthouse. We had an awesome patio. There was a sink and a big bathroom. The staff was friendly. Our room was clean and the was comfortable. No bells and whistles but it was enjoyable. We will be back!

Amazing location! Could not be beat. Just steps to Times Square, shows, the subway, shopping, cafés. So close and centrally located to everything. The only downside was there was a thin sheer curtain rather than a blackout curtain. And being that close to Times Square it was completely lit in our room even at 2 AM with all the lights off. Would be such an easy and inexpensive fix to replace the curtain with a blackout shade. Then the room would have been perfect!

Amazing location and lovely staff. Room was exactly as pictured, just enough space for two. Bathroom was great, and shower was excellent. The ideal base for exploring the city and we would stay again. There were elements of the room that weren't well maintained, some of the lights weren't working, the drawers didn't stay closed as they were screwed in at an angle! Also be aware some rooms are on a main road. Otherwise great value for money.

The guy at the front desk (didn’t catch his name) was so welcoming and so nice. All the staff I encountered were the same and readily available to answer any questions regarding the city or to just chat with. In terms of the room, I honestly loved it. The room was smaller than I expected but I actually liked it like that. It felt comfy and homey. And THE BATHROOM… the bathroom was so beautiful it had such a cute elegant retro vibe. The location was perfect especially if you want to just step out and get right into all the madness of the city. I love how alive it was. Really do recommend staying here and I’m not one for writing reviews but I enjoyed it a lot!!

Our room was very small, but extremely neat and clean. The room was very up-to date and new looking.

Comfortable beds and pillows. Even the sofa bed was comfortable. They stored our luggage after checkout. Staff was friendly. VERY convenient location. Would go back.

Desk attendants were helpful and conversational

Steven at the front desk was fantastic! We have never stayed in this part of the city so when I called to check parking options, Steve stepped outside and let me know where to park. He was very helpful and just a smiling face every time we saw him throughout the week.

The hotel location is amazing. Just a few steps from main times square area. The staff was really nice, dilligent and always willing to help. I recommend this property without a doubt

Everything was spotless. Staff was very helpful. Very well designed space. Convenient location. Would definitely stay again.

They tried to charge me a ‘resort fee’ of $28 after I checked out. This was not advertised in advance and I was not informed when I checked in. It was a completely dishonest attempt to fleece an honest customer who had stayed with them on more than one occasion. I will not go back.

Great location and lovely staff. The room was clean and very comfortable. One of the lights in the room didn’t work, the shower wouldn’t switch to the waterfall showerhead and two of the drawers didn’t open because they were blocked by the door hinge. However, those were all minor issues and I would definitely stay again! A great place to recharge after a busy day for a good price.

Good price, friendly staff, and regularly cleaned rooms.

Overall, we really loved our stay there and will definitely use this hotel for future trips!

The great thing about this hotel was the location. The room had a musky smell, the shower knob was broken, someone used their key and unlocked my room door while I was undressing and the hotel bar being promoted, has been closed for sometime and was not mentioned prior to booking.

Polite, clean and restful.