Hotel 48LEX New York

This was a quick trip for 2 nights. The value of what I received felt better than other properties. My room had a city view, a microwave, and a refrigerator. It also included a nice full breakfast minus the tip and tax. I would definitely stay again. It is also located within four to 6 blocks of all of the best broadway shows.

The desk staff and management were absolutely wonderful and pleasant. The property is located in a great area and central to everything. The rooms were clean and the bathrooms were updated and nice.

Great room. Helpful staff. Don’t valet park. Called for car, was told 20-30 minutes. 50 minutes later they brought wrong car. Right car arrived 15 minutes after that.

Just average. The rooms are small, no sheer curtains (so no privacy with the curtains open), no ice machines on floors. Restaurant closes early. The safe in my room malfunctioned, took a day to resolve. Overall not terrible, but there are better options close by.

The room was clean but small (I guess typical NYC room size). Staff were polite and pleasant; however, what bothers me and my group was the “complimentary” wine. We were not informed by staff that it’s not actually free as you are charged an extra $50 per night whether or not you drink the wine. Nice breakfast (although expensive) at the next door restaurant. You get a voucher for one free breakfast, but still expensive. Good location in proximity to subway.

The room was extremely spacious. The upgrades (late check out and larger room) were fantastic!

Clean room, nice staff, excellent location

Staff was great, hotel property was below average.

Exceptional

How long it took to check in due to international bank delay, wish it could have been an option to sort it next morning as I was rather tired from travels

Loved the staff and professionalism How long it took to check in due to international bank delay, wish it could have been an option to sort it next morning as I was rather tired from travels

Great location, peaceful 10 min walk from Bryant Park

Exceptional

Exceptional

Very good

Will def stay there again

I stayed here previously and chose to return, but this visit was disappointing. My room had a smashed TV, and the hotel had no water for a full day. On Sunday morning, a housekeeper was loudly on FaceTime outside the rooms while waiting to clean, which was disruptive. Overall, the property feels run down and in need of renovation. Basic amenities were missing—no slippers or robe—and the WiFi was unreliable; I had to repeatedly call for resets before being given access to the staff network.

Central location, the room was pretty and towels and bathroom feel luxurious. The treadmill space was comfortable, liked wine in the lounge area. There was no hot water one morning but the manager compensated for it. The furniture needs an update or refresh. The breakfast policy. We never made breakfast a priority and missed it each day

Central location, the room was pretty and towels and bathroom feel luxurious. The treadmill space was comfortable, liked wine in the lounge area. There was no hot water one morning but the manager compensated for it. The furniture needs an update or refresh. The breakfast policy. We never made breakfast a priority and missed it each day

Clean and great location!

Very good

Short walk to Rockefeller Center and Times Square, great breakfast. Great area of the city

Despite some mixed reviews, we chose this Midtown Manhattan hotel and were not disappointed. It offers good value for its prime location. The rooms are clean, spacious, and comfortable, and the front desk staff were friendly and helpful. The only downside was spotty WiFi in our room, but since we stayed over the weekend and weren’t working, it wasn’t an issue. Overall, we recommend it.

Rachel is very warm-hearted, Attentive and approachable. She made checking in go very smoothly. She graciously upgraded our room as well, and we were grateful. I am sure all their rooms are just as beautiful as the one we had. Everything was spotless, clean and comfortable. Room temperature was set perfectly. Bathrooms we stocked well with toiletries. Honestly no complaints. We had the best sleep in years (as parents to 4 children) we couldnt have picked a better hotel to stay in overnight. We will be returning again! We had a wonderful stay!

Good location but zero security at the front desk and entrance. Rooms not kept clean each day . Floors not cleaned every day. Free breakfast for my wife and I only included “ one plate” .

The staff here are what make the property. Rooms are somewhat jaded, bathrooms are great. Good location. 'Resort tax' just feels like a backdoor way to hike the room rate.

Great staff, great hotel and close to Grand Central

The room was clean but very dark with few lamps and no introductory booklet about how tv etc. worked and no info about nearby places to eat etc. The staff was sometimes indifferent and sometimes helpful. It was not the services that I have always received in hotels. Also no door man and no lobby. One of the desk people was very hard to understand what he was saying.

Very good

The room was very clean and comfortable. The bed was excellent - perfect place to rest after walking all over Manhattan. Rachel at the front desk was so lovely too! Do make sure to check out the restaurant - breakfast was filling and tasty. Very walkable to nearby hot spots!

Exceptional

I love the location in proximity to the conference I attended. I loved the lounge area and overall, the staff and their customer service was top tier. I didn't like the selection of food at breakfast. Had it not been for the voucher that I added to my stay, I would have eaten out for breakfast everyday. The staff during breakfast were incredibly kind, but I felt that the breakfast titles and descriptions were elaborate but what came on the plate was something quite basic including the taste. Luckily, Ole and Steen was right in front of the hotel so if I didn't want to use my voucher I could just eat there for breakfast as well.

I love the location in proximity to the conference I attended. I loved the lounge area and overall, the staff and their customer service was top tier. I didn't like the selection of food at breakfast. Had it not been for the voucher that I added to my stay, I would have eaten out for breakfast everyday. The staff during breakfast were incredibly kind, but I felt that the breakfast titles and descriptions were elaborate but what came on the plate was something quite basic including the taste. Luckily, Ole and Steen was right in front of the hotel so if I didn't want to use my voucher I could just eat there for breakfast as well.

Exceptional

Kitchen, not enough towels and overall cleanliness

The room was in a great location. We really liked our balcony, it was the best part of the room. We didn’t book a balcony room so that upgrade was great! The kitchen area is useless. Dishwasher but no dishes. Coffee carafe but no coffee pot. Everything was half broken and could use a replacement. Bathroom was spacious but 1 washcloth for 3 people for 2 nights? Also, only 2 towels each night. There’s no lobby just a little desk for check in. We didn’t try the restaurant. They give a $25 voucher for breakfast but each breakfast is $32 plus full price for other guests. It’s not a buffet so I’m not sure what you get for $32. In summary, it’s an excellent location and the balcony was great but for the price, we’ll try somewhere else next time. Kitchen, not enough towels and overall cleanliness

Great room, great environment and great overall stay. Try the wine social from 5-7

Clean room

2nd year in a row staying at 48 lex. The location of the hotel is amazing, you’re in walking distance of many things. The price of the rooms for the location is more than reasonable. We booked a queen room but got upgraded to a king for no extra cost. They have a very nice lounge area and the rooms are clean, maybe a little worn in some spots, but acceptable. The best part is the staff, they are all very friendly and help you with anything you need.

Very clean and updated

Exceptional

First evening when arrived, the staff at reception wasn't very friendly, still later on everybody was really kind. -

Exceptional

Nice room, restaurant is very good, convenient location! There is a $50/day charge on top of the room rate due at check in. $25 voucher is given per day for a prefixed breakfast menu.

Very good

Clean comfortable room WiFi didn’t work

Location

As always my stay was amazing

Clean rooms in a great location. Easy walk to Grand Central Station. Great breakfast next door and nice concierge floor.

Conveniently located, comfortable room. No hot water in the room. None.

Conveniently located, comfortable room. No hot water in the room. None.

Staff was very kind, welcoming and attentive. Room was perfect size and had all the comforts.

The room was super clean and the view was incredible! The staff was amazing and upgraded us to a suite for free as it was our first time in NYC!

The hotel was nice and centrally located to nearby subways that allow you to move all over Manhattan. I would like a few more amenities, but the breakfast for one person every day was a nice touch. The staff was awesome and accommodating.

The hotel was nice and centrally located to nearby subways that allow you to move all over Manhattan. I would like a few more amenities, but the breakfast for one person every day was a nice touch. The staff was awesome and accommodating.

Good

Room view is nice at night.

Room view is nice at night.

We picked the hotel based of the location, which was great. Staff was very helpful and delightful. I will be staying here again.

We picked the hotel based of the location, which was great. Staff was very helpful and delightful. I will be staying here again.

Love the stay here everytime I stay here

Love the stay here everytime I stay here

Great hotel, very clean and comfortable. Would recommend.

It was very clean and all were nice to us

Very clean cozy appropriate that they had breakfast, will be back

Very clean cozy appropriate that they had breakfast, will be back

Room was nice and with ample space for a double room. Staff was friendly and accommodating.

Room was nice and with ample space for a double room. Staff was friendly and accommodating.

I have eaten at the bar/restaurant on several occasions and was in again when I decided to stay another night in NYC because of the blizzard, so this was my first stay at the hotel. It was a nice large room that was well appointed. The staff in the restaurant are amazing and the front desk person was professional and charming. I don't know why I had never stayed at the hotel before as I go to NYC often as CT is a pretty quick train ride. I will def be adding this hotel to my little list of acceptable hotels to stay at while in the city. I definitely reccommend this property.

One of the best hotels I’ve stayed at. The rooms need some more tlc from the peeling wall paper and random wholes/dents in the wall but honestly, the staff made it all worth it

One of the best hotels I’ve stayed at. The rooms need some more tlc from the peeling wall paper and random wholes/dents in the wall but honestly, the staff made it all worth it

Clean room, amazing stuff

Clean room, amazing stuff

I am rethinking my April trip to Munich as I don’t feel comfortable with your recommendations any longer.

I am rethinking my April trip to Munich as I don’t feel comfortable with your recommendations any longer.

Room was spacious and clean. Electricity didn’t work on one side of the room. There were 2 TVs in the room but you can only use one at a time. View was underwhelming. Staff was very friendly and nice.

Room was spacious and clean. Electricity didn’t work on one side of the room. There were 2 TVs in the room but you can only use one at a time. View was underwhelming. Staff was very friendly and nice.

Clean room and staff are nice

Clean room and staff are nice

watchTV tonsit on the

watchTV tonsit on the

clean, staff friendly, modified breakfast to my liking

clean, staff friendly, modified breakfast to my liking

Love the experience, food, wine etc love it

Love the experience, food, wine etc love it

yes

yes

Clean spacious room, friendly staff

Clean spacious room, friendly staff

Menu was good. Expensive even with $25 voucher

Menu was good. Expensive even with $25 voucher

Everything was excellent. Rachel at the front desk is thee best. She always warm and welcoming.

Everything was excellent. Rachel at the front desk is thee best. She always warm and welcoming.

The staff was great and provided exceptional customer service. The rooms could use additional detail in cleaning the walls, which had visible dirt, and under the bed, it seemed that they didn't vacuum underneath. Aside from that the it was a pleasant stay.

The staff was great and provided exceptional customer service. The rooms could use additional detail in cleaning the walls, which had visible dirt, and under the bed, it seemed that they didn't vacuum underneath. Aside from that the it was a pleasant stay.

This boutique hotel is always great. Its clean, quaint and the staff is always kind.

This boutique hotel is always great. Its clean, quaint and the staff is always kind.

The staff was amazing..very helpful..checkin was simple didnt catch her name but she was amazing answered all our questions. Rachel made transportation from the airport effortless! .

The staff was amazing..very helpful..checkin was simple didnt catch her name but she was amazing answered all our questions. Rachel made transportation from the airport effortless! .

Great hotel in a fantastic location!

Great hotel in a fantastic location!

This hotel is not a 4.5 star hotel by any means. The mattress was very old and springy. Shower pressure was weak. Coffee cups were dirty and stained. Didn’t have spoons or mixing sticks. Chair had a lot of debris and crumbs on it. Closet door handles were sticky and dirty. The room door had a pretty large gap between it and the floor. You could hear everything in the hallway, especially the rattling or the pipes and elevator doors. Constantly woke up by it and the large clank and hiss when the heat would turn off. You’re better off staying a Hilton garden inn or similar.

This hotel is not a 4.5 star hotel by any means. The mattress was very old and springy. Shower pressure was weak. Coffee cups were dirty and stained. Didn’t have spoons or mixing sticks. Chair had a lot of debris and crumbs on it. Closet door handles were sticky and dirty. The room door had a pretty large gap between it and the floor. You could hear everything in the hallway, especially the rattling or the pipes and elevator doors. Constantly woke up by it and the large clank and hiss when the heat would turn off. You’re better off staying a Hilton garden inn or similar.

Great experience

Great experience

Great hotel

Great hotel

The hotel was clean and the staff was attentive. The negative was the valet parking which was very expensive and there was an additional charge to take the car in and out. We also were not able to take advantage of the breakfast every more because the restaurant did not honor hotel guests unless you sat at the counter. Tables were reserved for the restaurant guests!! I mentioned this to the hotel and they said that the manager would get in touch with me. We were there for four days and heard nothing. We were expecting a credit because we had to eat off premises.

The hotel was clean and the staff was attentive. The negative was the valet parking which was very expensive and there was an additional charge to take the car in and out. We also were not able to take advantage of the breakfast every more because the restaurant did not honor hotel guests unless you sat at the counter. Tables were reserved for the restaurant guests!! I mentioned this to the hotel and they said that the manager would get in touch with me. We were there for four days and heard nothing. We were expecting a credit because we had to eat off premises.

Amezjb

Amezjb

just awaiting my deposit back.

just awaiting my deposit back.

The lobby and the hotel in general looked so rundownI expected something nicer It needs work I really didnt like it at all I let the manager know I was happy and she was amazing and helpful She understood that the hotel and the room wasnt what we asked for because the room had a queen bed and I requested a king size and they couldn’t accommodate us so she gave us a refund

The lobby and the hotel in general looked so rundownI expected something nicer It needs work I really didnt like it at all I let the manager know I was happy and she was amazing and helpful She understood that the hotel and the room wasnt what we asked for because the room had a queen bed and I requested a king size and they couldn’t accommodate us so she gave us a refund

Wonderful service and amenities!

Wonderful service and amenities!

Only one breakfast voucher per room, even if two people are staying in the room.

Only one breakfast voucher per room, even if two people are staying in the room.

I was very disappointed with this hotel. For the price we paid I had much higher expectations. I arranged through the hotel to be picked up from the airport. They forgot about us and didn’t show up for an hour yet we were still charged full price by the cab company. I’m not sure if the hotel or the cab company was at fault because neither took ownership. The hotel attendant did give us a room upgrade and that is the only reason I’m giving this hotel two stars. The staff was very nice. As far as the hotel goes, it’s outdated the room was not that clean. The full wall of windows made it very drafty. I guess the windows need to be sealed. The walls have scratches and scuffs on it and the carpet was really gross and dingy. They give you a $25 breakfast voucher for one person per day and the food at the restaurant below the hotel was not that great and super expensive. You have to pay the extra taxes and tip so the meal is not exactly free. Again I’m only giving this hotel two stars because the hotel staff was very nice and friendly. I would not recommend this hotel or stay there again.

I was very disappointed with this hotel. For the price we paid I had much higher expectations. I arranged through the hotel to be picked up from the airport. They forgot about us and didn’t show up for an hour yet we were still charged full price by the cab company. I’m not sure if the hotel or the cab company was at fault because neither took ownership. The hotel attendant did give us a room upgrade and that is the only reason I’m giving this hotel two stars. The staff was very nice. As far as the hotel goes, it’s outdated the room was not that clean. The full wall of windows made it very drafty. I guess the windows need to be sealed. The walls have scratches and scuffs on it and the carpet was really gross and dingy. They give you a $25 breakfast voucher for one person per day and the food at the restaurant below the hotel was not that great and super expensive. You have to pay the extra taxes and tip so the meal is not exactly free. Again I’m only giving this hotel two stars because the hotel staff was very nice and friendly. I would not recommend this hotel or stay there again.

Excellent choice on Lexington and 48, rooms are spacious as well as the bathroom, I’ll come back.

Excellent choice on Lexington and 48, rooms are spacious as well as the bathroom, I’ll come back.

The rooms were very small. I booked the executive studio and it was tiny. It was very clean but the internet was sporadic and in one of the rooms I stayed in the HVAC was fairly noisy. Once I lowered the room temperature that seemed to improve. The entrance is only from the side and the doors are very heavy. The reception desk is open 24 hrs which is nice. Not sure why they charge a resort fee because it's not a resort at all. They give you a breakfast voucher for $25 but the breakfast costs $32 plus a tip and tax which is ridiculous. The rooms on their website are called Salons which is very confusing what someone is getting. There's no hot tub or a pool. There's no view to speak of, and as with many other hotels, the pictures on their website look significantly better. It's not a bad hotel by any means but it resembles more apartment building than a hotel proper. The room sizes, the resort fees and one of the staff members was a little rude.

Clean room, convenience of proximity

Clean room, convenience of proximity

Great room, staff friendly

Great room, staff friendly

Room was quite old, not as shown in the photos. Unstable wifi. Location is okay, not super strategic. Very expensive price + resort fees. Not worth the price.

Room was quite old, not as shown in the photos. Unstable wifi. Location is okay, not super strategic. Very expensive price + resort fees. Not worth the price.

Generous size room with a good view of the cityscape. Conveniently located to everything!

Generous size room with a good view of the cityscape. Conveniently located to everything!

Nice staff, very clean and spacious room, lower floors have a balcony. Fridge and microwave was great, as was large desk and big TV. Location is just a few blocks from many subway lines and shops. A bit pricey during the holidays with limited amenities and small hotel foot print, but that’s nyc.

Nice staff, very clean and spacious room, lower floors have a balcony. Fridge and microwave was great, as was large desk and big TV. Location is just a few blocks from many subway lines and shops. A bit pricey during the holidays with limited amenities and small hotel foot print, but that’s nyc.

Great stay! Close to everything and very clean! Will definitely be coming back

Great stay! Close to everything and very clean! Will definitely be coming back

Staff was helpful in responding to anything we needed (lamp/robe/water) but wouldn’t stay there again.

Staff was helpful in responding to anything we needed (lamp/robe/water) but wouldn’t stay there again.

Staff was courteous. Room was well appointed and clean. The location is relatively convenient to the subway.

Staff was courteous. Room was well appointed and clean. The location is relatively convenient to the subway.

The room was very clean, staff were all very kind and helpful, and the common spaces of the hotel were all well-kept and very useful as someone working from the hotel.

The room was very clean, staff were all very kind and helpful, and the common spaces of the hotel were all well-kept and very useful as someone working from the hotel.

Great location, room was big and comfortable. Staff is very friendly and helpful

Great location, room was big and comfortable. Staff is very friendly and helpful

staff was very kind and attentive . I will be back again

staff was very kind and attentive . I will be back again

Service was great! Area is walkable and safe day and night. Breakfast was supposed to be included, we paid for it, they give you a voucher per room of $25 and the only available menu is $32 so they always charge you, we are a couple so 1 item was not enough

Service was great! Area is walkable and safe day and night. Breakfast was supposed to be included, we paid for it, they give you a voucher per room of $25 and the only available menu is $32 so they always charge you, we are a couple so 1 item was not enough

The staff were nice and professional. The hotel on the other hand is old and the rooms are not well kept. For instance the carpet looked old and dirty although I'm sure it was vacuumed. The room had an extra vent that was blowing cold air despite us having the heat on. It looked like it was separate from the heating system. Not only that it was bringing in cold air it was noisy and it went on the whole time. The phone was not functional had to contact the front desk on my cell. There was no coffee in the room - we had to call services for it. (They only had decaf available.) I would not stay there again. Frustrating ...

The staff were nice and professional. The hotel on the other hand is old and the rooms are not well kept. For instance the carpet looked old and dirty although I'm sure it was vacuumed. The room had an extra vent that was blowing cold air despite us having the heat on. It looked like it was separate from the heating system. Not only that it was bringing in cold air it was noisy and it went on the whole time. The phone was not functional had to contact the front desk on my cell. There was no coffee in the room - we had to call services for it. (They only had decaf available.) I would not stay there again. Frustrating ...

Very accommodating!

Very accommodating!

Very spacious room. Large Bathroom. Kitchenette area. Quiet Space and convenient area from GCT. Would stay again. Stayed for Business. Did not have breakfast so cannot comment on that aspect of accommodations.

Very spacious room. Large Bathroom. Kitchenette area. Quiet Space and convenient area from GCT. Would stay again. Stayed for Business. Did not have breakfast so cannot comment on that aspect of accommodations.

The hotel adds an additional $50 per night to the total room cost to be paid on checkout. It’s in the small print. They clearly do this to make the room more competitively priced when you search. WiFi barely worked in the room. Breakfast is expensive and very average.

The hotel adds an additional $50 per night to the total room cost to be paid on checkout. It’s in the small print. They clearly do this to make the room more competitively priced when you search. WiFi barely worked in the room. Breakfast is expensive and very average.

The room had 2 full size beds with very clean and well made linens. There was also an adjacent sitting area with a large tv, couch, coffee bar with mini fridge and an updated bathroom. The front desk staff were very friendly.

The room had 2 full size beds with very clean and well made linens. There was also an adjacent sitting area with a large tv, couch, coffee bar with mini fridge and an updated bathroom. The front desk staff were very friendly.

Most accommodating staff in the world.

Most accommodating staff in the world.

Did not stay here. I booked for the incorrect date and within minutes tried to cancel and couldnt. I was even able to change the dates. I wouldve paid a fee but they denied me any type of option.

Did not stay here. I booked for the incorrect date and within minutes tried to cancel and couldnt. I was even able to change the dates. I wouldve paid a fee but they denied me any type of option.

Amazing corner room view

Amazing corner room view

The room was clean and it came with daily bottles of water.

The room was clean and it came with daily bottles of water.

This was, without a doubt, one of the worst hotels I’ve stayed at in New York. On checkout day, I left my luggage at the front desk to pick up later. When I returned, one of my suitcases was missing. The staff had no control over stored luggage — they didn’t ask for any claim ticket, were rude, and seemed completely unbothered. After a long wait, an employee told me he had taken some suitcases to other rooms. To find mine, the staff started opening occupied rooms, saying “no one’s here, let’s go in,” and even let me walk in to look through everything myself. It was shocking and unsafe. The way they entered rooms so casually showed that the hotel has zero security — anyone could access guests’ belongings without supervision. The staff refused to take responsibility and even threatened not to return my things when I complained in the lobby about how poorly they handled the situation. The facilities are also disappointing. They charge a $50 “resort fee” that makes no sense: only one elevator works, the gym is very poor, the bar is unpleasant, and the restaurant hostess — where you’re supposed to use a breakfast credit — was rude and refused to honor coupons. On top of that, I noticed the safe in my room had been tampered with. I strongly advise against staying at Lex 48. The service is terrible, the facilities don’t justify the price, and the lack of security is alarming. There are many bett

This was, without a doubt, one of the worst hotels I’ve stayed at in New York. On checkout day, I left my luggage at the front desk to pick up later. When I returned, one of my suitcases was missing. The staff had no control over stored luggage — they didn’t ask for any claim ticket, were rude, and seemed completely unbothered. After a long wait, an employee told me he had taken some suitcases to other rooms. To find mine, the staff started opening occupied rooms, saying “no one’s here, let’s go in,” and even let me walk in to look through everything myself. It was shocking and unsafe. The way they entered rooms so casually showed that the hotel has zero security — anyone could access guests’ belongings without supervision. The staff refused to take responsibility and even threatened not to return my things when I complained in the lobby about how poorly they handled the situation. The facilities are also disappointing. They charge a $50 “resort fee” that makes no sense: only one elevator works, the gym is very poor, the bar is unpleasant, and the restaurant hostess — where you’re supposed to use a breakfast credit — was rude and refused to honor coupons. On top of that, I noticed the safe in my room had been tampered with. I strongly advise against staying at Lex 48. The service is terrible, the facilities don’t justify the price, and the lack of security is alarming. There are many bett

Great value - large room not overly priced. Great amenities and location.

Great value - large room not overly priced. Great amenities and location.

Very nice

Very nice

Great location fantastic reception staff

Great location fantastic reception staff

Clean, convenient location!

Clean, convenient location!

Great location and excellent service. Nothing.

The view was disappointing, definitely vary from the pictures vs reality. Clean bed sheets and towels room is tidy, small reception, bug polite and professional staff

The view was disappointing, definitely vary from the pictures vs reality. Clean bed sheets and towels room is tidy, small reception, bug polite and professional staff

They don't clean the room . housekeeping no English no responding no next time

They don't clean the room . housekeeping no English no responding no next time

The first time it was not. Needed repsir abd cleanlng. Moved to second room. Much bette

The first time it was not. Needed repsir abd cleanlng. Moved to second room. Much bette

If two people are staying one night and you holding $600 Both people should get breakfast free I had to use one voucher $25 split it with my fiance I was supposed to pay $501 instead they took $509 I was like that's not right $9 is nothing but holding $600 and not given to voucher for my fiance I'm upset and view was not nice looking back at the corner

If two people are staying one night and you holding $600 Both people should get breakfast free I had to use one voucher $25 split it with my fiance I was supposed to pay $501 instead they took $509 I was like that's not right $9 is nothing but holding $600 and not given to voucher for my fiance I'm upset and view was not nice looking back at the corner

Negative- we were hit with $57 “resort fee”. Expedia claims all fees are included, but apparently they’re not.

Negative- we were hit with $57 “resort fee”. Expedia claims all fees are included, but apparently they’re not.

Location is fantastic, overall fairly quiet hotel, beds and pillows were so comfortable I looked for the labels on them to buy myself (same for toiletries!), wine in the lounge from 5-7 is a very nice touch! Appreciated an upgrade at check-in, restaurant/bar on first floor very nice.

Only one elevator was in use

The room was very clean and I had house keeping come and refresh everything daily. The dish washer was a tad bit dirty but it's New York so we ate out a lot and didn't need to was dishes so it didn't interfere with our stay. Overall this hotel hit every box for us! Definitely our new ho to spot!

The room was very clean and I had house keeping come and refresh everything daily. The dish washer was a tad bit dirty but it's New York so we ate out a lot and didn't need to was dishes so it didn't interfere with our stay. Overall this hotel hit every box for us! Definitely our new ho to spot!

Overall wonderful stay! My husband and I go to NYC often and this time decided to switch up neighborhoods and stay at 48Lex. Front desk as wonderful. And it didn't hurt we got a nice upgrade. The room was one of the bigger rooms we've had in the city. Super comfortable and wonderful view. We had a voucher for the breakfast which was delicious. Overall wonderful stay and would definitely stay again.

Overall wonderful stay! My husband and I go to NYC often and this time decided to switch up neighborhoods and stay at 48Lex. Front desk as wonderful. And it didn't hurt we got a nice upgrade. The room was one of the bigger rooms we've had in the city. Super comfortable and wonderful view. We had a voucher for the breakfast which was delicious. Overall wonderful stay and would definitely stay again.

Very clean and nice, helpful staff

Very clean and nice, helpful staff

Na

Na

Staff was kind. Area the hotel is in was great. The rooms are tiny and uncomfortable.Not sure if the square footage is accurate. Rooms were old and dirty. Bed felt broken. No hot water at 7a one morning of the stay. Black mold in bathroom shower. Would not stay again.

Staff was kind. Area the hotel is in was great. The rooms are tiny and uncomfortable.Not sure if the square footage is accurate. Rooms were old and dirty. Bed felt broken. No hot water at 7a one morning of the stay. Black mold in bathroom shower. Would not stay again.

Very noce and clean rooms great location

Very noce and clean rooms great location

The room was spacious, quiet and pretty clean. The room description is a bit misleading. I had a premium king and the listing stated there was a coffee maker and bathrobes. Neither were present in my room. I actually choose where I book based on a coffee maker so that was a let down. The kettle and steep coffee aren't the same. Overall I was content with my stay.

The room was spacious, quiet and pretty clean. The room description is a bit misleading. I had a premium king and the listing stated there was a coffee maker and bathrobes. Neither were present in my room. I actually choose where I book based on a coffee maker so that was a let down. The kettle and steep coffee aren't the same. Overall I was content with my stay.

Excellent service from the second you check in to the last second you check out, Cognac restaurant has a delicious breakfast menu. Loved staying here with my little maltipoo. Such an easy not stress stay. 💜

Excellent service from the second you check in to the last second you check out, Cognac restaurant has a delicious breakfast menu. Loved staying here with my little maltipoo. Such an easy not stress stay. 💜

I was pleased with this hotel. The staff were friendly and helpful. I was pleasantly surprised with the voucher that I used for breakfast at Cognac restaurant. The breakfast was freshly prepared and good portion size. The room/suite was spacious and had a small kitchen that came in handy. The only inconvenience was that only one elevator was working. A long wait for elevators. I would stay here again.

I was pleased with this hotel. The staff were friendly and helpful. I was pleasantly surprised with the voucher that I used for breakfast at Cognac restaurant. The breakfast was freshly prepared and good portion size. The room/suite was spacious and had a small kitchen that came in handy. The only inconvenience was that only one elevator was working. A long wait for elevators. I would stay here again.

Staff was very friendly and the room was very clean.

Staff was very friendly and the room was very clean.

There was NO hot water. After a long day and night in NYC I think that would be an important amenity. Staff was indifferent during check-in and when I presented the issue regarding the hot water.

There was NO hot water. After a long day and night in NYC I think that would be an important amenity. Staff was indifferent during check-in and when I presented the issue regarding the hot water.

Not as pictured. The room was aged and worn. I had a larger room with a sitting area. The bathroom was not clean at all. Hairs on the toilet seat, and I did not want to take my shoes off to walk on the floors, which were so dirty. I was only there 2 nights and not spending much time in the room...Otherwise, I would have left.

Not as pictured. The room was aged and worn. I had a larger room with a sitting area. The bathroom was not clean at all. Hairs on the toilet seat, and I did not want to take my shoes off to walk on the floors, which were so dirty. I was only there 2 nights and not spending much time in the room...Otherwise, I would have left.

It was ok

Very well located for my US Open trip purpose! Nice clean hotel with friendly staff! I highly consider it again for next year!

great room size, staff was very helpful and in a very good area for sure. I’ll definitely be there again. Thank you!

I had a great experience. The hotel was located near everything I valued while I was in the city.

Arrived morning after

Room was ok a bit small did not like after one night someone came into our room while we were gone we did not ask for the room to be cleaned .

The location and the central suite room view was great, cozy and comfortable, very clean. Wine tasting with snacks in the lounge was a really nice perk. Staff were super friendly, got us checked in early, and housekeeping was so prompt when we needed something. $25 daily credit had very limited usage, could only use it during breakfast hours in the restaurant and dishes were $32.

The cleaning needs to be better

I loved the room, the hotel restaurant & the staff...it all made for a great weekend trip for me and my friend...

Convenient

The late check in of 4pm is not industry standard. They were also not very accommodating for an earlier check in if it became available.

Solid cheaper hotel option still near the heart of midtown.

The hotel is in a great location with a very nice restaurant on the first floor. I wish they had a coffee bar in the morning.

It was a nice room I only wish they had a freezer in the fridge.

The room and building itself was nice. What I didn’t like was how the charges weren’t very known, for example my receipt said $100 was to be paid on the property because it was an $100 resort fee. I ended up paying $300 and about another $57 per person fee as well which I didn’t see stated. Along with that the breakfast was not worth it because both people were not able to use the breakfast voucher since it only account for $25. Another thing was despite the money I paid I still was not given any cleaning service. Normally in previous hotels that I’ve stayed in, there are cleaners who come in daily to restock on anything and make the bed or give new towels. I’m not expecting treatment and to be spoiled with anything extra. I was just assuming that would be given because at cheaper hotels I would be given that service. Along with that I had a picture frame left in the room after checkout. I completely understand that I’m at fault for leaving that, but I called to let the receptionist know exactly where it is. I got word that a note was put down and I would be contacted by the house keeping manager later on in the day. I was infact not contacted by anyone and just sent my final bill. I think this hotel just needs to be more upfront about what charges are going to be made beforehand.

I had a wonderful experience at Hotel 48LEX New York. The room was clean and comfortable, and the staff was friendly and helpful. The location was perfect, with easy access to all. I really enjoyed the food. Overall, it was a great stay, and I would definitely come back!

I stayed at this hotel over the weekend and was completely disappointed. For a place rated four and a half stars, the experience was far from what you would expect. The rooms are overpriced, outdated, and in urgent need of renovation. The check-in service was unprofessional and frustrating, and the overall level of service was practically nonexistent. For the cost, I expected much more value and comfort. Unfortunately, I cannot recommend this hotel

We had an issue with our reservation that I dont know if it was expedia or the hotel, but I reserved a room with Queen bed on a weekend we were moving my daughter to student housing next door to hotel. There was a date mix up with her school after we had made our reservation which caused us to need a room with two beds instead of one. I called the hotel, who told me to call expeda since I booked with them. I called Expedia two weeks before our reservation and asked them if I could upgrade our room to a room with two double beds or a room with a pull out couch and I would be willing to pay the upgrade, Customer service then spoke to the hotel, and they assured me that we would have 2 beds to accomidate 3 adults, instead of one bed to accomidate 2 adults. When I checked in the font desk acted like that conversation never happened, even though expedia did have the conversation recoreded with the hotel. We also did not recieve any of the VIP perks offered on the Expedia listing ($30 in credit for food and bev, they only offered $25 after paying 50 resort fee) They did finally find us a roll away bed, which was not ideal, but worked in a pinch, luckily the room accomidated the bed in the kitchen area. The hotel did leave a bottle of champage and macroons in our room with a nice note for our Anniversary, and that was a nice touch. Overall it was an ok stay, but I was very annoyed with the sitation at check in after making sure two weeks prior we would not have that issue.

Dirty glass in our room beside the bed, alarm clock did not work at all.

Great place

Highly recommended

I really liked the service and the staff. However, the room that we stayed wasn’t as cleaned as I anticipated.

The rooms are uniquely enjoyable.

The restaurant we went for breakfast was amazing and the room was really clean and staff was very helpful and friendly. Parking was great since I stayed on a Saturday to Sunday. Did not want to get out the comfortable bed so we ended up asking for a later check out for 2 hours which wasn’t a problem for them but with a fee. Great hotel will definitely be going back.

I booked a room to celebrate my girlfriend birthday. Entrance has small modern look the service was nice nothing that really stood out, the view was nice the place was clean the setup was really nice. My girlfriend was impressed and she loved the whole setup. The bathroom was really nice and enjoyed that the hotel is connected to the restaurant so it was convenient. All and all I enjoyed my stayed and will come back

All in all it was fine and we had a great time during our stay. It’s easy to get to 5th avenue and we enjoyed walking over to all the shops and restaurants.

Nice room lots of space

It is a great hotel to stay in

Beautiful room and building. Overall, an amazing experience.

The location is unbeatable everything is within walking distance, which makes exploring the city so easy and stress-free. The hotel is right next to a beautifully designed restaurant with incredible food, which is perfect for those nights when you just want to enjoy a great dinner without going far. The cleanliness of the room was truly next level everything felt fresh, tidy, and cared for in a way that goes beyond expectations. One small but deeply appreciated touch: they provide bottled water daily, which is a rare and thoughtful detail nowadays when most places charge for everything. The front desk staff were kind, helpful, and always had a warm smile ready. It’s not a huge hotel, but it definitely offers a cozy, elevated experience. I’ll absolutely be coming back. Highly recommended

great location/excellent staff

It was in a convenient location to access Manhattan’s districts and Grand Central Station. We had a $25 a day coupon for the restaurant at the hotel. However we found out that they offer a different price menu for customers that have this promotion then if you didn’t have the coupon.

Excellent short overnight stop great team

Could use a bit of a softer mattress

Free wine 5-7

This hotel has been a favorite. The resort fee is high, but location and overall room features are wonderful! The staff are all very helpful! Lots of coffee shops, dining options and laundry nearby. Easy to get to a subway.

Couldn’t have picked a better place in the city. Hotel is very clean, views incredible, and check in/valet were easy thanks to Rachel at the front desk who was so welcoming and helpful!! She’s the BEST!

This is the second time we have stayed at this property. It is close to shopping and very walkable as my husband and I walk everywhere. Our check in was fast and they upgraded our room and we could get into our room immediately. Beautiful room with robes, mini bar, microwave. We had a room credit for breakfast at their amazing restaurant. Breakfast was delicious! Valet parking was easy. Gym was nice except only one treadmill. Can’t wait to go back!

Great location

Great stay!

Nice clean and updated property. Would stay here again

Great location. Downside is the construction going around the area at night, but that cannot be helped. Will definitely stay here again.

Staff was great! My 22nd floor room had an unforgettable view.

This was a beautiful property. Looked fairly new. The rooms were in great condition and it was a good location and distance to where we needed to be. The staff were friendly and we overall enjoyed our stay. Would recommend!

.

Enjoyed our stay!

Hotel was definitely a 10/10 with a breathtaking view .

Corner view, large windows. Completely Renovated. Separate living room with door Nice lounge

Beautiful and roomy hotel for NYC!

The rooms are beautiful

Definitely coming back for a next stay

Room was great. Staff so so. Not very welcoming and rushed. For the accommodations i stayed, it can be a lot better.

Decent hotel but they messed up my bills by charging me twice for the $30 COMPLIMENTARY food and drinks, there were no snacks in the mini-bar, couldn’t sleep during night 2 due to an odd double tapping noise coming from the 18th floor ceiling. They still owe me $40.91.

I really enjoyed staying at this property for my 48 hours stay in New York. I came here to celebrate my boyfriend's birthday, and I called the hotel in advance of our arrival and asked them to do a special surprise. The staff was more than accommodating to my request, they left us a nice letter in the room thanking us for being VIP members and also gave us a free bottle of wine, with macaroons. Another thing I really loved about this hotel was that they were very nice on accommodations and had a wine tasting and discounted breakfast for one key members. This was an amazing hotel, and I would stay here again.

Very well located

Ever

It was a very pleasant hotel experience up until the moment that the both elevators were out of order and I had to leave for the airport. I don’t have the body strength tp carry a heavy luggage for 9 floors. The person at the front desk Brady was very mean to me at the phone, not helping at all, not telling me when he can send help. Just saying they have only one person to carry luggages. Even when I came down, he put words in my mouth saying I wanted help immidiately which was a lie. I always asked a ballpark of minutes not to lose the plane. Even at the last minute when I was at the door he was like: “If you’re not early for the airport, that not on us.” Super rude man. Everyone and everything else was great and I loved the hotel till the last hour but I won’t deal with obnoxious front desk people on my vacations and broken elevators in NYC. I made it to plane because I’m an organized person unlike rude Brady.

Breakfast is good, 5-7pm free wines at the lounge is good too Their check out process was a mess, and they mistakenly over-charged us for one more nights. Their response to our request for bill correction and reimbursement has been extremely slow and not helpful.

NOTHING !!! Bath sink stopper stuck had to call engineer to open so I could use sing Bathroom floor was flooded during night due to leaking toilet. Engineer didn’t fix properly. I had to use toilet on the lower workout room and my room was on the 8th Only 1 working elevator and yesterday the 2nd elevator was not working. I was stuck in my room for 4 hrs till a made helped me go down 7 floors of steep stairs to lobby No freight elevator - I WANT A REFUND !!!

Receptionist were nice and the hotel/area was quiet.

This was my 3rd stay at Hotel48 and Lex. My daughter and I always enjoy our stay here even if it’s just for 1 night. This hotel is expensive but I believe what saves me money is the fact that it is walking distance from all of the places that my daughter and I like to go to so we do not have to spend money on expensive Ubers. The hotel also allows you to suite away your bags prior to check in and after checking out while having access to their impeccably clean basement. This hotel is very convenient. I’d I want to meet up with friends it is easy for them to commute to Time Sqauts so that we can hang out. Hotel is very centrally located so that you can enjoy the city while feeling safe. The shower in the hotel rooms are my second favorite part lol

Spacious room

Nice place.

An okay hotel. Restaurant is good. Staff is nice. Room did not seem as large as advertised. Both elevators broke down.

Very nice andprofessional staff.

Hotel was lovely. Staff was horrible.

Had to ask about the VIP bonus.

Nice rooms

Great room in a convenient spot very comfortable!

love it

The elevator was broken when I checked in and out .

Elevator was not working during my stay there - and they put me on the 10th floor

Hot water pot to make coffee didn’t work. The coffee was in teabags that didn’t steep very well. The hot water in the shower was hot sometimes, but only lukewarm other times. The elevator did not work, so one evening I had to walk up the stairs to my room and this morning, I had to carry my luggage down five floors to get to my Uber to the airport. The rooms are lovely, but a little dark. The staff and the conditions were great though.

Appear to apply an airline approach - nickle and dime on poorly explained charges. Don’t know meaning of the term hospitality. It’s unfortunate given great location.

The staff were extremely friendly and helpful. The bed was very comfortable and the Prosecco and macaroons waiting for us in the room a perfect surprise! We took advantage of the complimentary wine tasting in the lounge which was very nice. We will definitely be back!

Pricing on Expedia is very misleading. The hotel lists a daily rate AND a separate required hotel daily rate of $50 for basically nothing but a discount in the restaurant that you must pay for. Expedia should not allow this practice or they should include this required daily fee as part of the daily rate as other sites due. I am very disappointed that Expedia allows this practice and it makes it difficult to compare hotels easily. I spend time comparing this hotel to other hotels with a similar price to only find that this hotel is $50 more when I read the fine print. This practice should be banned by law.

I really liked the location — it was super convenient — and the staff were very friendly and helpful throughout our stay. The room itself was nice and comfortable. However, the elevators were a bit of a hassle — only one was consistently working, and the other was on and off, which caused some delays. We also experienced some water interruptions on a couple of days, which was frustrating. With some improvements to maintenance and facilities, this place could be a great stay overall.

Perfect location for my trip

I loved how the floors small and cozy but the rooms were beautiful with a lot of room

Check in was smooth! Everyone was very nice

No complaints, fine for a few days stay

Nice

Would definitely stay here again!! Great space and great food options near by!! Pretty much walkable to things you may need or want!!

A

Love 48Lex

Faucet for shower was broken, and kept making the water boiling hot. The front desk receptionist on the first night was slightly rude and passive, but the one that worked during my check out time was great and very helpful! Overall , my room was beautiful and I enjoyed my stay.

Good

I loved my stay there. They let me check in early and the front desk associate was so pleasant. The room was beautiful, right in the middle of everything but yet quiet. Walking distance to timesquare and multiple restaurants and activities. Upon checkin in the heat in the room was not working and they were able to get someone up right away that fixed the issue within 30 mins. Overall I would definitely stay again.

Beautiful hotel breathtaking views from my room. Will definitely book to stay here again

A nice hotel and a good location. There were some hidden fees once we checked in.

The staff were wonderful and charming. Will definitely stay at this hotel again!

Also, the waterpressure was not the best. All in all, nice stay.

For a 4star hotel , they should have had parking space for customs

Great food options

Very convenient location. This was our second stay here and we plan to come back.

Our experience with this hotel was nothing but exceptional. Our flight was cancelled and Mariah at the front desk was absolutely amazing!! She definitely went above and beyond for me and my daughter. Will definitely be back!!

There is a confusion with the voucher for breakfast. To my understanding it was per person since we were two persons in the room. It ended up not being per person but per room, so since breakfast is over $32 per person for a fixed menu,no substitution plus 20% service,you end up paying much more than what was planned. The photo of the front desk is not exactly as nice as what it is in reality. It’s good to have that clearly stated, but pleasantly surprised with the rooms and atmosphere.

the bathroom was big

Really enjoyed staying at this hotel, thank you!

Stayed here in January to bring in my best friend’s birthday and our stay was excellent and very welcoming. We would definitely spend time here again. It was very clean. Room was amazing. And staff was incredible and accommodating. However lighting in rooms could be better and brighter and also a lighting infront of the closet mirror would be recommended. Bathroom was sufficient!

walkable and convenient location to my needs. Not the cleanest room but it was large for NYC standards.

A rare find...i stunbled upon this property on hotels.com. Located centrally on Lexington avenue and close to everything that you need in NY City. Great service and very helpful staff. I stayed there nights and the Front desk accomodated my request for an early check in.Breakfast was great and the luxury was at par with any 5 star....highly recommend !

Overall, I can only recommend it.

All great staff a little snobby but it’s nyc duh