Hotel 309

We arrived at the hotel and it didnt look like the pictures. We checked in and we're told we were on the forth floor and there was no lift. This isn't a hotel for people with disabilities. The room was clean and the towels were changed daily but it needed a lot of TLC. The location was amazing and compensated for the room, lots of nice restaurants round and right by a tube station. Overall we only slept there as we were out all day.

Beds were comfy, room was clean, love having a kitchenette. Great location

The space is falling apart. Completely unsanitary, even for New York City standards. When mentioned that I was not staying there the front desk person shouted at me saying I should deal with booking directly to solve my reimbursement request.

Muy malo

Very good

Great location, but that’s it. The location of this hotel is absolutely exceptional, but unfortunately, everything else was really disappointing.

Air con not working, lights not working, no soap provided in the bathroom, tv remote not working - felt very expensive for all of these issues but it’s NYC

Look, let's be clear. The 309 offers cheap but safe lodging in a great area of NYC. If you choose to stay there, don't be surprised if you don't feel exactly pampered. You're not staying there to have a 5-star experience and you shouldn't complain about not having one. The shared showers/bathrooms were fine and kept pretty clean. The sheets were clean. It was relatively quiet and the AC worked on blazing-hot days. They were efficient at check-in, the staff gets you clean towels when you need them and they're very pleasant, especially given the fact that they work in a non-elevator building. The mini-fridge worked fine. But the place is sort of rundown. I've stayed in worse and spent more money. If you choose to stay there, enjoy the city and be happy about not spending $600 a night on a place to sleep.

Super location next to the subway station. Room was clean and comfortable. Air conditioners a bit dated, but they got the job done. Patio area is a nice place to hang out.

Very good location in a more quiet neighbourhood of NYC. Excellent place between midtown and downtown.

Location!

It was a no frills hotel. The location is right by the subway line, Chelsea Market and other food places. The room was small and the futon was somewhat broken but for the price and location you can’t beat it. If you need an elevator you won’t be able to stay.

The location and the personnel The bed sofa was not too comfortable

The location and the personnel The bed sofa was not too comfortable

Exceptional

Subway station few meters from the door Backyard. Crew is very helpful and nice. The cat sometimes starts to be pain in the a.s but that was my doughter fault. Unfortunatelly stairs (and back yard could be nicer)

You obviously get for what you pay for. We just wanted a place to sleep in, no luxury. The place is clean, the staff is friendly and the cat is the most adorable doorman ever. Give Bronce 5 stars. Is elevators are important to you then be advised that there is no elevator here. I'd definitely stay here again to save money.

Good

The hotel cat made the whole stay worth it, it was a nice room, good for two people and well kept and very close to everything! but the cat was what really made us want to come back they were a wonderful host!

Very good

Good

It was mostly clean, but don't expect the same level of cleanliness as a corporate hotel. The staff was really nice and sweet. My room had a private bathroom, so it was really convenient. There is no elevator, so I had to take the stairs to the fifth floor every time.

Shared bathroom

Passable

No private bathroom in the rooms, which was a bit of a surprise since it wasn't mentioned anywhere. The sheets were stained and the place generally didn't feel very clean. Fine for just crashing for the night, but that's about it. Bottom line: cheap, central location with access to tourist spots and one minute from the metro.

Very good

Stayed 3nights with 2 older teenage sons. Booked for location & price . Got checked in early which was really nice . Hotel 20min straight walk from MSG & Penn station . Subway stop 15 steps from hotel front door takes you to Penn Station in 8mins Room on 1st floor . Cleaned each day & new towels. Bathroom & fittings worked perfectly but very old . Double Bed & Sofa bed mattress not great . All our backs were goosed by night 3 . Room was warm & had working air con . Staff at front desk & cleaning lady were lovely . Extra pillows & stored our luggage after check out . Disappointing that outside area shown in photos not usable as weather was good enough to sit out . Out all day so needed clean & warm which is what we got . Not a bad stay but won’t be going back . Old Decor . Room dark with no natural light Mattress were really not good .

Poor

Pleasant

Right on the L line Nothing

Right on the L line Nothing

Good

The hotel cat is cool....

The room was big and we had our own sink. Location is in a nice part of Chelsea and right near the metro. It was not loud for it being a NYC hotel which was very much appreciated. Bed was very squishy. The cat would sit outside of you room and meow but ended up not being as bothersome. Bathrooms were small and somewhat clean. The AC didn't seem to work.

The room was big and we had our own sink. Location is in a nice part of Chelsea and right near the metro. It was not loud for it being a NYC hotel which was very much appreciated. Bed was very squishy. The cat would sit outside of you room and meow but ended up not being as bothersome. Bathrooms were small and somewhat clean. The AC didn't seem to work.

The location is excellent! Staff was friendly. Housekeeping A+ service. I'm easy to please so take that as you will. I would stay there again. The only downside is there's no elevator.

The location is excellent! Staff was friendly. Housekeeping A+ service. I'm easy to please so take that as you will. I would stay there again. The only downside is there's no elevator.

Exceptional

Exceptional

Exceptional

Good

Very good

The location was perfect, Subway entrance is next to the hotel and takes you to Time Square in less then 5 minutes! Clean towels and made up bedsheets everyday, as well as a clean bathroom every single day. The bathrooms are shared with only 2/3 rooms, so we didn’t have any trouble to take a shower! Sounds from the streets can be a bit loud, but what do you expect from a hotel in the center of nyc?

The location is absolutely 10/10… The rooms are basic and clean. No frills and completely value for money accommodation in the Manhattan area. It’s a bit dated, but not a real challenge. No elevators, which might be an issue for some people.

Everything Everything was perfect

Did not know about hotel cat until it snuck into our room. Beautiful feline, but it would have been bad if we had locked him in our room on way out.

Clean room, good location, convenient and affordable stay.

Fridge and microwave were in good working condition. no issues.

The location is great! Right next to a subway station, and near some pretty good eateries. They gave us fresh towels daily and made up the beds, which was nice. I know it's an older building, so there's no elevator. Yet, walking up a few flights of stairs wasn't an issue. For those who may have limited mobility, they need to factor it in before booking a room.

The location is great! Right next to a subway station, and near some pretty good eateries. They gave us fresh towels daily and made up the beds, which was nice. I know it's an older building, so there's no elevator. Yet, walking up a few flights of stairs wasn't an issue. For those who may have limited mobility, they need to factor it in before booking a room.

Very good

If you’re looking for a really simple room, that’s about it. The highlight was hanging out with the cat teehee. Building is a little old and you can hear a lot of outside noise but I had no troubles with anything and the hotel actually allowed me to check-in without my credit card since I forgot it, which I deeply appreciated. Good location, had the best pizza right next door and a CVS right at the corner. Overall good if you’re planning on spending it out most of the day.

Small room, staff is hardly there or sleeping on the job

it was unique beds were comfy, cute kitty in the halls

No working air conditioning. Tv too low and hit my head on the corner just trying to get around the bed

You get what you pay for there is no parking under 100 a day around plan accordingly

Well situated. Smaller space, common area wasn't usable from garbage.

Bathrooms were clean. Bed was comfortable The bathroom door by the stairs on second floor need to be changed. The carpet on the stairs was way so dirty. The door of the room was loud when opening/ closing.

Hotel isn’t as shown in pictures. There was construction going on inside. The floor we were in especially. It was loud and dirty. We were never told that there would be construction. No elevator. The staircase was extremely dusty and dirty. No air conditioning in room. Bathrooms were okay. It was just uncomfortable because you had to pass all the construction workers to get to the bathroom.

Great location so good value to quickly see all the Manhattan sights. Bed was comfortable, the showers were decent, and the staff were helpful. It's very well connected to the subway right outside, and is easily walkable to Greenwich Village, Chelsea Market, and the High Line. A few less-than-ideal aspects (air conditioning didn't work, there wasn't a remote for the TV, cleanliness of common areas could be better) but for a cheap and cheerful place it did the job for us.

If you know what you’re booking, this can easily be a 4–5 star experience. The location is one of the most convenient you’ll find in NYC—you’re practically on top of four subway lines, within walking distance of Greenwich Village, surrounded by great restaurants, and right next to a CVS. The rooms are small, and there’s a shared bathroom, but that’s clearly stated and reflected in the price. At about a third of the cost of other nearby hotels, it’s a great value—you really do get what you pay for. A fun bonus was the hotel cat, Bronx, who was an adorable surprise. I’d definitely stay here again My only minor complaint is that there was a window AC unit stored in the closet. It would’ve been nice to have it running, as the room was a bit warm, though I assume they’re installed during the summer months.

I liked how no one bugged me and the place was nearby the main shopping areas was able to walk to time square and the diamond district on 47th so many options within 15-30 mins from hotel it was great food cloth jewelry all within 2 miles The bed was leaning the sheets were from prison hairs on bed /stains the floor was sinking all the trim had cracks and mold stains cracks and holes in the drywall the tv has 16 channels and all of them play commercial the tv is like from 2005 the window in the room was filled with holes and metal tape from all the rust that was drilled out the bathroom is a health violation the walls had painted mold chunks of plaster missing and the toilet seat was to big for the bowl and the toilet leaks like crazy when you flush it if your coming with a date/girlfriend/wife DO NOT BOOK I didn’t take photos but I took a video of the leaking toilet and the bathroom condition because it was so mind blowing

Great Location! Super close to the Subway station. The building is really old, so there are pipes in random places and there are a lot of nooks and crannies, lots of character! They are doing some remodeling/updates right now, the room and bathroom were very clean. We had an economy room so we shared with other people on the same floor, but there was never any problem. I would definitely stay again.

The only issue we had was there was no AC. It was cold outside so it makes sense if they only provide it during the summer but it felt stuffy

No tp holder in bathroom Construction on every floor Dusty in the hallways It’s a walk up No body wash in the bathroom but yet they provide shampoo and conditioner. The shower makes an extremely loud it screeching noise that won’t stop until It turn it off It is one of the dirtiest places I’ve ever stayed in. The pictures are catfishing

It was very close to the Subway station, we had enough space in the room, it was very comfortable The smell sometimes wasn’t nice

Outdated room but very clean. Nice staff and right next to subway station. One block from Chelsea Market....wonderful location. Not as attractive as chain hotel but comfortable and clean...perfect for sleeping and getting ready for a day of siteseeing.

Friendly staff, but dirty halls, window wouldn’t fully close, loud street noise

This hotel is very misleading with the photos. The "lounge" area was filled with boxes and the furniture is clearly gone through a lot since they were taken. There were exposed wires thay makes it very unsafe if you have small children. The lobby area is cramped and also has boxes making it even harder to navigate. A mop bucket sat outside our room the entire time. The "safe" in our room barely worked despite the several signs saying to use it. The parking next door is also the most expensive in a 3 block radius by a wide margin. The only redeemable thing about this hotel is its close provimity to the 14th street subway station which can get you uptown or downtown in 10 minutes.

The location is extremely great!!! Just next to the subway and many groceries, cafes and many more! A bit noisy because of the street outside however we managed to deal with it. We stayed in March so it was a bit cold inside the room (we put blankets and towels under the window, yes the windows are a bit old and not so tight). The cleaning crew is very polite, we had our towels changed every day. There was no hair dryer however we asked for it and immediately got one. The reception staff could be more friendly, maybe it’s just their attitude, but they were helpful. Next time I visit NYC I’ll definitely consider staying here again. -

Close to Chelsea market and public transit. CVS right next door, and had a plethora of food options. Kitchenette and fridge were provided; Television with apps like Peacock and Netflix in case you get bored. There was no chain lock or security bolt on the door. There was no way to control the temperature, so the room was quite hot.

Room and bathroom was dirty. Not a comfortable stay ended up checking out after the first night and going to a different hotel.

Room and bathroom was dirty. Not a comfortable stay ended up checking out after the first night and going to a different hotel.

Overall was good but so much contraction noise from the hotel

Overall was good but so much contraction noise from the hotel

Room was really clean and room service was great. The reception staff could have been a bit more friendly and less nonchalant—it doesn’t cost anything to be courteous.

A place to sleep

A place to sleep

Great staff, clean room!

Great staff, clean room!

Location The beds were not that comfortable, but good enough after walking during the whole day.

The location The heater wasn’t working properly, making a lot of noise and the room was in the fifth floor, wasn’t comfortable bringing baggage.

Great staff who were super friendly. Amazing manager who responded to all our needs from storing our bags on the last day to helping with tax exempt status. Rooms with private bathrooms were all great. Great location.

Great staff who were super friendly. Amazing manager who responded to all our needs from storing our bags on the last day to helping with tax exempt status. Rooms with private bathrooms were all great. Great location.

The staff is lovely, the location is great, spacious for NYC, in need of TLC.

The staff is lovely, the location is great, spacious for NYC, in need of TLC.

Good heating, confortable bed, outside is a subway station Very bad wifi, very bad tv, the remote was from another tv. The shops arround are very expensive, we took the subway to china town to eat and shop.

Location, location, location. Friendly, helpful, and professional staff. No double jacuzzis in the bathroom

Great Staff

Great Staff

Satisfactory but not great. The room itself was fine and the location was good. Though the hallways are in ruff condition and smell like smoke. The admin staff displayed great customer service and worked with me to change rooms when I had an issue with the shower.

Satisfactory but not great. The room itself was fine and the location was good. Though the hallways are in ruff condition and smell like smoke. The admin staff displayed great customer service and worked with me to change rooms when I had an issue with the shower.

Great room, shared bathroom wasn’t a big deal

Great room, shared bathroom wasn’t a big deal

Cold inside and noises from the street

Staff was great but room was dingy, bathrooms were missing soap, paper towels, conditioner/shampoo. Room door was missing security bolt

Staff was great but room was dingy, bathrooms were missing soap, paper towels, conditioner/shampoo. Room door was missing security bolt

The shared bathrooms weren’t very clean and there wasn’t soap.

Small and cute.

It was not easy to open and close drapes. They were closed which was good some of the time.

Location and convenience to L subway. Nice area of the city. Bed was not comfortable. Light bulbs were missing or did not work.

Great Yes

Location It was ok

I had a Blast great location a lot of fun Not available

it was meh

it was meh

You certainly get what you pay for here. The place is filthy. Floors are disgusting. Mold on the bathroom ceilings. I would not stay here again.

You certainly get what you pay for here. The place is filthy. Floors are disgusting. Mold on the bathroom ceilings. I would not stay here again.

Lots of shops nearby. Subway a few steps away. Great price for NYC.

Lots of shops nearby. Subway a few steps away. Great price for NYC.

We had a great stay. Location is perfect. Room is good size for us too. Owner is very friendly, so is the cat.

We had a great stay. Location is perfect. Room is good size for us too. Owner is very friendly, so is the cat.

Restrooms always dirty. The bedrooms with a little blanket that doesn’t warm you. No heater. The aerea it’s good but the hotel it’s bad manteinance.

Restrooms always dirty. The bedrooms with a little blanket that doesn’t warm you. No heater. The aerea it’s good but the hotel it’s bad manteinance.

The coat rack was hanging off the wall a blind for the window wouldn’t stay shut without duct tape, and they ran out of washcloths the first night we were there, but besides that I guess it was

The coat rack was hanging off the wall a blind for the window wouldn’t stay shut without duct tape, and they ran out of washcloths the first night we were there, but besides that I guess it was

Old/tired property with no elevator, sagging mattress, communal bathroom, shotty lamps, and street noise. Not up to a Travelocity minimum approved site.

Old/tired property with no elevator, sagging mattress, communal bathroom, shotty lamps, and street noise. Not up to a Travelocity minimum approved site.

It appeared nothing like the photos. It was very very dirty, the shower didn't have hot water. There was a layer of dust on vents, no soap for the sink to wash hands. It truly was nothing at all like the photos. An incredible let down.

It appeared nothing like the photos. It was very very dirty, the shower didn't have hot water. There was a layer of dust on vents, no soap for the sink to wash hands. It truly was nothing at all like the photos. An incredible let down.

Subway is down the block, room was clean and came with microwave and mini fridge. No elevators, but fair price. Excellent experience.

Subway is down the block, room was clean and came with microwave and mini fridge. No elevators, but fair price. Excellent experience.

great location

great location

Staff was incredibly kind. The room was very clean. Rooms are a little small and the shared bathroom took some getting used to, but a good place to stay for a small trip!

Staff was incredibly kind. The room was very clean. Rooms are a little small and the shared bathroom took some getting used to, but a good place to stay for a small trip!

Staff was friendly and room space was okay but bathrooms were not well cleaned or stocked, no soap, locks did not work. Ground was generally gross, not enough blankets, shade did not work, no hand soap in our room. Good enough, but an upgrade is worth it.

Staff was friendly and room space was okay but bathrooms were not well cleaned or stocked, no soap, locks did not work. Ground was generally gross, not enough blankets, shade did not work, no hand soap in our room. Good enough, but an upgrade is worth it.

Toiletries as Soap, Haur Dryer, Iron absent, Standard Assorted Hotel Towels absent, Aesthetics a no no for Chipped Doors and Paint everywhere, Bathroom Fixtures Rusty. Basically we have had to asked for everything for our hygiene, no a/c therefore no air circulation so we asked for a vent. My family Felt very uncomfortable. Basically room’s charged at a great discount approx two hundred a night just for the location and not for the comfort nor hospitality of hotel experience.

Toiletries as Soap, Haur Dryer, Iron absent, Standard Assorted Hotel Towels absent, Aesthetics a no no for Chipped Doors and Paint everywhere, Bathroom Fixtures Rusty. Basically we have had to asked for everything for our hygiene, no a/c therefore no air circulation so we asked for a vent. My family Felt very uncomfortable. Basically room’s charged at a great discount approx two hundred a night just for the location and not for the comfort nor hospitality of hotel experience.

The hotel was in a good local easy access to many local shops, restaurants and public transport. The staff was friendly in the hotel and the price was very affordable for NYC.

The hotel was in a good local easy access to many local shops, restaurants and public transport. The staff was friendly in the hotel and the price was very affordable for NYC.

Staff was very friendly . We chose to stay on the bottom floor so we didn’t have to climb stairs. It was very quiet at night. We didn’t hear other guests or street noise. So much better than when we stayed in Times Square. We did hear workers and people at the front desk but that’s when I was already awake. Great accommodations for the price. Would stay again. Also, VERY conveniently located to the subway. One building away. Easy travel uptown and downtown.

Staff was very friendly . We chose to stay on the bottom floor so we didn’t have to climb stairs. It was very quiet at night. We didn’t hear other guests or street noise. So much better than when we stayed in Times Square. We did hear workers and people at the front desk but that’s when I was already awake. Great accommodations for the price. Would stay again. Also, VERY conveniently located to the subway. One building away. Easy travel uptown and downtown.

The hotel is in an excellent location on the Subway line and Chelsea Market and Starbucks Roastery just a block away. The neighborhood is pretty safe. Our room was clean and comfortable. It had a little kitchenette with a sink, a coffee maker, a microwave. Shared bathroom was not a problem at all!

The hotel is in an excellent location on the Subway line and Chelsea Market and Starbucks Roastery just a block away. The neighborhood is pretty safe. Our room was clean and comfortable. It had a little kitchenette with a sink, a coffee maker, a microwave. Shared bathroom was not a problem at all!

Location was good, very close to subway and Chelsea market. They were also nice to let us store our luggage when we checked out and let us check in early. However, the rooms were very dirty, with years of dust gathered and heating could not be turned off. Walls were thin so you could hear everything. The shared bathrooms were disgusting, very unclean and the shower didn’t work well.

Location was good, very close to subway and Chelsea market. They were also nice to let us store our luggage when we checked out and let us check in early. However, the rooms were very dirty, with years of dust gathered and heating could not be turned off. Walls were thin so you could hear everything. The shared bathrooms were disgusting, very unclean and the shower didn’t work well.

Photos are deceiving. There was mold and the shared bathrooms didn’t have working locks.

Photos are deceiving. There was mold and the shared bathrooms didn’t have working locks.

There was a building cat in my room when I arrived. I have severe allergies to pet hair. The room smelled like smoke.

There was a building cat in my room when I arrived. I have severe allergies to pet hair. The room smelled like smoke.

Affordable. Excellent location. No frills.

Affordable. Excellent location. No frills.

Perfect Location 10/10👍

Perfect Location 10/10👍

Great and helpful staff

Great and helpful staff

Clean

Clean

Terrible

Terrible

Great location and helpful staff

Great location and helpful staff

Yes

Yes

The location and price is superb. That makes up for the rundown location. Friendly hallway cat but may be annoying for those with allergies.

The location and price is superb. That makes up for the rundown location. Friendly hallway cat but may be annoying for those with allergies.

The hallways are filthy, dark and smelly. Room's bathroom was dirty.

The hallways are filthy, dark and smelly. Room's bathroom was dirty.

Great staff, clean room, WiFi is unusable. Bed was broken but there was a pullout couch I slept on instead. Take advantage of the back patio area, it’s nice

Great staff, clean room, WiFi is unusable. Bed was broken but there was a pullout couch I slept on instead. Take advantage of the back patio area, it’s nice

Nice place ,good location.

Nice place ,good location.

Very old building, no elevator and you stay on 5th floor with all your baggage. Terrible place.

Very old building, no elevator and you stay on 5th floor with all your baggage. Terrible place.

Great experience. Cute, comfortable. Of course small but this is NYC. Overall loved it. Shared bathrooms were not a problem. super close to subway. Would stay agan!

Great experience. Cute, comfortable. Of course small but this is NYC. Overall loved it. Shared bathrooms were not a problem. super close to subway. Would stay agan!

Fantastic location, being a stones throw from the metro. The room was fine, and felt clean enough. However, one toilet overflowed and the shower/basin sinks never drained properly. Not very pleasant but if you’re only at the property to sleep, you’ll be fine.

Fantastic location, being a stones throw from the metro. The room was fine, and felt clean enough. However, one toilet overflowed and the shower/basin sinks never drained properly. Not very pleasant but if you’re only at the property to sleep, you’ll be fine.

it’s an alright place to stay, not the best only if your tryna sleep at night that’s pretty much it.

it’s an alright place to stay, not the best only if your tryna sleep at night that’s pretty much it.

Room was fine and clean. Not the greatest but good for budget travelers. The location was amazing with easy access to subway and the village. Hallways smelled like cat pee and was dirty. Price was high for cleanliness but good for location.

Room was fine and clean. Not the greatest but good for budget travelers. The location was amazing with easy access to subway and the village. Hallways smelled like cat pee and was dirty. Price was high for cleanliness but good for location.

tight and cozy very simple and nice

tight and cozy very simple and nice

All good

All good

Cheaper place in a nice area. Would recommend

Cheaper place in a nice area. Would recommend

I wish I can get a refund there wasn’t any bathroom in my hotel room I have to share them with the other residents who are staying in the building and there were bed bugs and roaches I have several bite marks literally from ONE NIGHT

I wish I can get a refund there wasn’t any bathroom in my hotel room I have to share them with the other residents who are staying in the building and there were bed bugs and roaches I have several bite marks literally from ONE NIGHT

Fabulous location near the Highline, Chelsea Market, and so much shopping. Great place to say with a 9-year-old, we kept busy with playgrounds nearby, farmer's markets, and more. Nice that the rooms have little kitchenettes too. Only thing I didn't like was the mattress was very worn and sunk in the middle, so I couldn't sleep well here.

Fabulous location near the Highline, Chelsea Market, and so much shopping. Great place to say with a 9-year-old, we kept busy with playgrounds nearby, farmer's markets, and more. Nice that the rooms have little kitchenettes too. Only thing I didn't like was the mattress was very worn and sunk in the middle, so I couldn't sleep well here.

The rooms are a bit small but amazing location, really good ac, they have umbrellas to rent for the day which was super useful

The rooms are a bit small but amazing location, really good ac, they have umbrellas to rent for the day which was super useful

It was Okay, for the price expensive, but shared bathroom as well. Overall 3/5 not bad. But Yea

It was Okay, for the price expensive, but shared bathroom as well. Overall 3/5 not bad. But Yea

it ok place to stay, this the first book room with share bathroom.

it ok place to stay, this the first book room with share bathroom.

Excellent service

Excellent service

It was a hovel and expensive for what you got.

It was a hovel and expensive for what you got.

The traspostation its in the corner wich was great and convenient to move all around new york staff was great and the place was clean

The traspostation its in the corner wich was great and convenient to move all around new york staff was great and the place was clean

Not good. You couldn’t pay me to stay here again

Not good. You couldn’t pay me to stay here again

I didn't expect much, but certainly didn't expect to be staying in a seedy-like motel that was a bit above filthy. I had to apologize to my 14 year old for not paying more attention to the listing on Hotels.com and disappointed in Hotels.com for evening listing this hotel in the first place. I would give 1/2 star if there was an option. Shower didn't work, tub was dirty, bathroom floor was dirty, beds springs were worn down to so much, they both had an extreme lean to them rending both extremely uncomfortable. Etc...

I didn't expect much, but certainly didn't expect to be staying in a seedy-like motel that was a bit above filthy. I had to apologize to my 14 year old for not paying more attention to the listing on Hotels.com and disappointed in Hotels.com for evening listing this hotel in the first place. I would give 1/2 star if there was an option. Shower didn't work, tub was dirty, bathroom floor was dirty, beds springs were worn down to so much, they both had an extreme lean to them rending both extremely uncomfortable. Etc...

Good

Good

A cat crapped outside the room door. For just $200 more I could have stayed at the Moxie. Clean, new. Won’t do that again!

A cat crapped outside the room door. For just $200 more I could have stayed at the Moxie. Clean, new. Won’t do that again!

Overall , it’s good place to stay, everything is close, tube, shops, restaurants and market, but the place doesn’t look like how the pictures are. The place looks old. Sharing bathrooms. The staffs are friendly.

Overall , it’s good place to stay, everything is close, tube, shops, restaurants and market, but the place doesn’t look like how the pictures are. The place looks old. Sharing bathrooms. The staffs are friendly.

Negatives - window blinds broken (no improvement in 6 years), tired decor, mattress awful (it was sunken in the middle). Overall, a good option if you're on a budget but it comes with compromises. I wish they'd invest a little in the property and it could be so much better (please change your blinds so light can come into the rooms).

Negatives - window blinds broken (no improvement in 6 years), tired decor, mattress awful (it was sunken in the middle). Overall, a good option if you're on a budget but it comes with compromises. I wish they'd invest a little in the property and it could be so much better (please change your blinds so light can come into the rooms).

The property was relatively clean. It was overpriced but lower end for Manhattan. The room, furniture and bedding were worn out and were cheap. There were holes in the walls, missing fixture covers, non-functional outlets, and wifi not working. bed was barely holding together and bedding was synthetic and piling. I had alot of issues with my fight and management was totally unbending. Saying I would have to pay for the stay and would not adjust dates or provide a future credit if my flight was canceled. I wouldn’t stay here again.

The property was relatively clean. It was overpriced but lower end for Manhattan. The room, furniture and bedding were worn out and were cheap. There were holes in the walls, missing fixture covers, non-functional outlets, and wifi not working. bed was barely holding together and bedding was synthetic and piling. I had alot of issues with my fight and management was totally unbending. Saying I would have to pay for the stay and would not adjust dates or provide a future credit if my flight was canceled. I wouldn’t stay here again.

Nice area.

Nice area.

Nothing

Nothing

Old and tired. The owner of this building has clearly not reinvested any profits into its upkeep. The photos on booking sites must be 10 or more years old. Staff were nice but awful building, beds and bathrooms.

Old and tired. The owner of this building has clearly not reinvested any profits into its upkeep. The photos on booking sites must be 10 or more years old. Staff were nice but awful building, beds and bathrooms.

The location of the property is excellent, subway just around the corner and overthought rooms are small, they are quiet and clean.

The location of the property is excellent, subway just around the corner and overthought rooms are small, they are quiet and clean.

Great

Great

The location was great. The staff were also good. We didn’t interact with them much but they let us check in early, which was nice. The rooms themselves are pretty yucky, no bugs or anything but a cheap room a good place to stay in a pinch if you are concerned with budget.

The location was great. The staff were also good. We didn’t interact with them much but they let us check in early, which was nice. The rooms themselves are pretty yucky, no bugs or anything but a cheap room a good place to stay in a pinch if you are concerned with budget.

The location

The location

But things could be improved like cleaning the toilet and throwing unwanted toiletries away. Allocating low level for people with big luggages as it has no elevator. Overall it is good enough for solo trips and not if you are traveling with family.

But things could be improved like cleaning the toilet and throwing unwanted toiletries away. Allocating low level for people with big luggages as it has no elevator. Overall it is good enough for solo trips and not if you are traveling with family.

Our room had a queen bed and we were three, so they gave us a foldable bed for one with no problem. We did the check in early with no issues. The manager is really nice. There are two bathrooms in each floor and were very clean. There was a very cute cat that came into our room frequently. They have free umbrellas for 24 hours. We lost one of our keys and the manager gave us another one with no fee. Very good location and good price. Everything was easygoing.

Our room had a queen bed and we were three, so they gave us a foldable bed for one with no problem. We did the check in early with no issues. The manager is really nice. There are two bathrooms in each floor and were very clean. There was a very cute cat that came into our room frequently. They have free umbrellas for 24 hours. We lost one of our keys and the manager gave us another one with no fee. Very good location and good price. Everything was easygoing.

Not a very clean hotel, bathrooms were not cleaned regularly and didn’t have hand soap or hand towels. The door keys didn’t work half the time and the check in staff was not helpful and did not explain the hotel (i.e bathroom location, hotel policies, etc). Would not stay here again.

Not a very clean hotel, bathrooms were not cleaned regularly and didn’t have hand soap or hand towels. The door keys didn’t work half the time and the check in staff was not helpful and did not explain the hotel (i.e bathroom location, hotel policies, etc). Would not stay here again.

In addition, the management was very accommodating. My husband was not able to climb stairs at this time, and they assigned us to a first-floor room without any hassle. In addition, we had to leave early due to a snow storm, and they easily refunded our second night stay without any hassle. We will stay here again.

In addition, the management was very accommodating. My husband was not able to climb stairs at this time, and they assigned us to a first-floor room without any hassle. In addition, we had to leave early due to a snow storm, and they easily refunded our second night stay without any hassle. We will stay here again.

Is Hotel 309 fancy? Nope. Does it have a restaurant, bar, or lobby? Also no. But what it does offer is an affordable, cozy stay that feels more like a studio apartment than a traditional hotel. You get a private bath, great rates, and an unbeatable location with easy access to Chelsea and the West Village. There’s even a CVS and a subway stop right at the end of the block—so convenient! Bonus points for the in-room fridge, microwave, and coffeemaker, which the midtown Hilton didn’t have. This stay was truly greater than the sum of its parts—hence my 5-star overall rating (even if the individual aspects got 4 stars). I’d absolutely stay here again!

Is Hotel 309 fancy? Nope. Does it have a restaurant, bar, or lobby? Also no. But what it does offer is an affordable, cozy stay that feels more like a studio apartment than a traditional hotel. You get a private bath, great rates, and an unbeatable location with easy access to Chelsea and the West Village. There’s even a CVS and a subway stop right at the end of the block—so convenient! Bonus points for the in-room fridge, microwave, and coffeemaker, which the midtown Hilton didn’t have. This stay was truly greater than the sum of its parts—hence my 5-star overall rating (even if the individual aspects got 4 stars). I’d absolutely stay here again!

This is a good and affordable location in NYC. We did enjoy the Pizza place, The Chicken, and the cookie places across the street, and there was a CVS right around the corner. This is an older location but has a rustic feel. Please be advised (as noted above) that there are no Elavators. Also, there is a kitty who stays in the hallways. The staff was friendly and the sharable restrooms are great, especially if you are sharing a room and need to shower or use the restroom if the one you have is occupied.

This is a good and affordable location in NYC. We did enjoy the Pizza place, The Chicken, and the cookie places across the street, and there was a CVS right around the corner. This is an older location but has a rustic feel. Please be advised (as noted above) that there are no Elavators. Also, there is a kitty who stays in the hallways. The staff was friendly and the sharable restrooms are great, especially if you are sharing a room and need to shower or use the restroom if the one you have is occupied.

There was a cat that followed us from the stairs into our bedroom and onto the bed. We left. Nothing about this hotel felt safe and nothing about it was remotely clean or hygienic. I've stayed in hostels that are better.

There was a cat that followed us from the stairs into our bedroom and onto the bed. We left. Nothing about this hotel felt safe and nothing about it was remotely clean or hygienic. I've stayed in hostels that are better.

Close to everything, so very walkable. Difficult with car though because there is very little over night parking in the area.

Close to everything, so very walkable. Difficult with car though because there is very little over night parking in the area.

They do not prove wash rags for your use so bring your own the building is about 80 yeas old and the rooms are very small if you only need a place to sleep it ok the location is great right in the middle of a lot of restaurants and shops and only about 200 yards from the subway trains but I will never stay here again

They do not prove wash rags for your use so bring your own the building is about 80 yeas old and the rooms are very small if you only need a place to sleep it ok the location is great right in the middle of a lot of restaurants and shops and only about 200 yards from the subway trains but I will never stay here again

Really hard to imagine recommending this "hotel" - 309 is really a just hostel to anyone with traveling experience abroad. 309 is really a rough ride - but it woul dbe better IF it had a more honest profile. I booked through Expedia - so it was probably that corporate site's fault, but it's not helping "309". If 309 was advertised as a great hostel/budget option in an amazing location, with absolutely no frills, ambiance, or extras, it would be cool. But it looks like it competes with other new pods and nicer offerings. It is not nice AT ALL but it is cheap. The people working there are VERY nice. But it's the kind of place that makes you wonder about bedbugs. The toilets on my floor (shared) were both backed up first thing on the first morning I stayed in the hotel. That's what I got.

Really hard to imagine recommending this "hotel" - 309 is really a just hostel to anyone with traveling experience abroad. 309 is really a rough ride - but it woul dbe better IF it had a more honest profile. I booked through Expedia - so it was probably that corporate site's fault, but it's not helping "309". If 309 was advertised as a great hostel/budget option in an amazing location, with absolutely no frills, ambiance, or extras, it would be cool. But it looks like it competes with other new pods and nicer offerings. It is not nice AT ALL but it is cheap. The people working there are VERY nice. But it's the kind of place that makes you wonder about bedbugs. The toilets on my floor (shared) were both backed up first thing on the first morning I stayed in the hotel. That's what I got.

the front desk was unfriendly, the room didn't have a bathroom, the bed was dirty.

the front desk was unfriendly, the room didn't have a bathroom, the bed was dirty.

BEAUTIFUL & CHIC in a nice way.

Good size room has a nice bathroom, a comfy bed, toasty warm room, and decent sheets. GREAT location. Nice and clean. Great deal. I would stay again.

Everything I did not like. I was scared. The bathroom was shared. There was a cat meowing in the hall and by my door. It was so creepy. The room was to small.

Shared bathroom

Super nice place to stay, I enjoyed my trip thanks you

Love it for the price

Like staying in a tenament. Peeling paint, thin walls, broken coffee machine, but it also felt...kind of authentic? Very starving artist, which was cool. BUT the BEST PART is that they have a CAT named BRONX and he is THE SWEETEST.

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The location is amazing, it has great access to public transportation. On the other hand, I wish it was cleaner, the room was good size, but the floors were dirty and the bathroom and towels weren’t as clean as in other places.

Great area to stay. Hotel was grubbier than on the photos. Shared bathrooms were not well maintained. No elevator.

the hall was smelling bad, and even if there was an a/c in the room, there was not any chance to open the window. Also, housekeeping did not come to our room to clean or take out the trash for 3 days. Moreover, the ceiling of the bathroom’s wall was leaking..

If you like the smell of cats piss. have an affection for cockroaches and think customer service is overrated....then look no further

The staff were very nice, but the room was very small. The television in the room was extremely grainy, the outlets were loose, and there were no tissues or garbage cans. Shared bathroom with other guests. Felt more like a hostel then a hotel. Very convenient location though, and it did feel safe.

Wasn't my top 10 places, it didn't feel all that clean to me and the beds were uncomfortable, but the staff was good to us and the location was good.

Nice room with comfortable beds. The hotel cat was an added bonus. Good price too for NYC

I liked the area but,the owner was unfriendly and there’s no elevators we had to go up the stairs 5 floors.and I didn’t liked that we had to shared the bathroom It’s unhealthy And there’s one bathroom for 5 rooms.

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We had a great time! A subway on the block got us everywhere in the city. Thank you.

If you want a very cheap hotel in a very good location this is your spot.

Typical NYC walk up. Small space but expected in NYC. Nice to have private bath and kitchenette for sure. Very close to subway system. Three in room is tight but made it work. Lobby and stairwell smelled like cat urine, cat is very nice though.Need 3 prong plugs near living area, only in BR and Kitchen. Ironing board need updated, lumpy. AC worked great. Need 4 serving items in Kitchenette, not even enough for 3 people andneed handtowels and was clothes.

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This hostel was exactly what I was looking for to stay in NYC and not pay a fortune

Everything is also so dark and the stairs can’t fit a person with bug bags so you kinda have to go up and down when you have too much stuff. My keys wouldn’t work at least once a day so I would have to take the stairs 5 floors down and 5 floors up to get them fixed. There’s a cat (very cute) I think probably for rats or something like that. I’m sure it’s also responsible for the smell.

Amazing

Good

Nice area and very good customer care.

It’s ok

I would come again

hotel pequeño pero agradable, buena relacion precio beneficio

the property was well located for the price, however it wasn’t worth the surprises we ran into. When we arrived, we were told we would be on the fifth floor- which would be fine if there was an elevator. Two 40 year olds with bad backs had to carry all their stuff up to the fifth floor using only stairs. There was a cat who lived in the building- the third floor smelled of cat litter. Why was the cat there? Clearly for pests. The shared bathroom was okay, I guess, but there was a towel on the floor for the three days and two nights we were there that never moved and a cockroach crawled up the drain while the other person I was there with was showering. The beds clearly had bed bug encasements on and I saw a black dot- which means poop. It wasn’t covered in poop parts and was likely on inside but still disconcerting. Lastly? They give you a sheet and one incredibly thin blanket to sleep with- so bring your own blanket if you want to stay there. The four pillows were good and the little kitchenette was handy.

No elevator and they don’t let you know.

Place is located where walking distance to the sub, but the hotel is false advertisement in the pictures the restroom was horrible kitchen floor was falling apart , but I just need it to sleep for a few night but still pictures don’t look for what I got !

Was great for a short trip, hotel itself its a little dirty and old , but right next to the train station, the pizza in front of it its the best one

NO ELEVATORS and we were on the 5th floor, lady at desk laughed at that, and there are Shared bathrooms! Very run down - rooms felt sort of clean and communal baths were clean, but what dump at 200.00 per night!

Reception never available for hep and never answered phone. Property is run down and decrepit.

The location is great. Staff is friendly. Rooms are super quiet sleeping is wonderful.

Nice

This is a share bathroom place, where more than 15 people shower every day. The location is good, however the property condition is extremely poor. I will recommend this place as the last option.

This is clearly a budget ‘hotel’ so you’ll just need to know that going into it. We had an economy room with shared bathroom and it was still 200 or so a night, but hey it’s NYC.. and location location location! Bed had terrible springs and if you’re with a partner they will have to climb over you to get out. So room was tiny. Small kitchenette with very limited cutleries (two cups, two small plates, two cups and silverware, but for no odd reason any glasses. ) Tiny ac unit that is boarded into the window which felt a bit claustrophobic. Feels a bit like a firetrap as there’s only one escape route, though there is a sprinkler system. Bathroom is veryc basic. Cute house cat

Friendly staff. Clean comfortable rooms. The bed was soft and had extra pillows. Our room faced the back and was very quiet. A subway stop was steps away. Restaurants everywhere. A busy safe neighborhood. They had a Hotel Cat, which thrilled my daughter. It's, a one star hotel, and the building shows it's age. The shared bathroom was clean and available when we needed it. Unfortunately the lounge and garden were closed when we were there. The kitchenette was a great bonus, for a one star hotel. We would definitely stay again.

Place looked nothing like the pictures and was very noisy. Didn't sleep because of it

The place was really dirty, specially the restrooms which were shared.

Would not recommend unless you are ok with hostel environment. I did like outdoor space in back. But kitchen area not as shown. Bathrooms could be cleaned more often

No Elevator, but they were very kind to help me lift and carry the luggage up and down the stairs. The Location was AMAZING, right next the subway and the CVS. The mini fridge and microwave were so helpful and the shared bathroom was usually available when I needed it. But I hate when the TV DOESN’T WORK.

Clean

This hotel is very dated and lacks amenities you would expect at a hotel with this nightly rate. We canceled our stay after the first night. Hotel room was not clean, communal bathroom was not clean, the rooms are very loud offering little privacy.

I am absolutely infuriated and feel utterly deceived by the false advertising of this hotel. What was promised as a comfortable stay turned out to be a nightmare in this dilapidated, filthy excuse for a motel. With no elevator in sight, we were forced to trudge up and down five exhausting flights of stairs. The photos of the rooms are a complete farce - they're cramped, with furniture falling apart at the seams. The window shutter was hanging off its hinges, the bedside cabinet was lopsided, and the so-called second bed was as uneven as a seesaw. And the bedding? Those thin, pathetic sheets left us shivering through the night, a far cry from the warm covers we were expecting. The bathroom was just as disappointing: small, grimy, and utterly neglected. I urge everyone to steer clear of this place. It's a blatant rip-off!

This location is very convenient to the major subway lines. You can hop on the L train at the corner and go to Brooklyn, you can get on another train in the same station and go uptown. It is blocks from Chelsea Market and the West Village. This is not a fancy place, but clean, cozy, and convenient. This was my second stay here.

I will say however, that it is quiet noisy. You can hear the traffic and all the conversations people are having right outside your window. The beds need to be upgraded as they feel old and worn. Overall, I'd say if your looking for a convenient place to stay this place is great. But if you are looking for something with comfort and an emphasis on cleanliness you might want to look elsewhere.

I would like to get my money back or at least tell me why is not acceptable this place

Our room had a queen/twin bed that stretched from one side to the other, you had to climb over it to get to the other side. The closet had 2 hangers and an aircoditioning unit on the floor. the safe was locked. The bathrooms are NOT attached there are two on each floor with doors that could be easily pushed open, and needles to say are not clean as all rooms use them. This is also a walk up. The whole building is very tied looking. It should not be rated as a Hotel but as a Hostel.

good

Good

I lived there on the 5th Floor in the 90's for 5 years I stayed in Room 23 in 2019 on a business trip and now Staying in Room 15 for a week as I was Moving out from an old apt and into a new apt for me 309 Staff is always efficient patient kind nice and Helpful! Im very Grateful Ann

My main issue was with the washrooms, there were bugs and the toilets consistently did not flush; however, the staff was quick to fix it. We went out late our first night and the key card they gave us did not work. We waited in the lobby for several minutes before my partner had to call out for somebody to help us. The staff member was kind, though, and resolved the issue; however, it was sort of awkward having to call out for help every time, as there was rarely somebody at front desk. We stayed for three days and staff came into the rooms to clean everyday, which was nice. Check in and out was quick. The room is small, but you get what you paid for the location is excellent. We would definitely consider coming back because of the price and location.

Everything was great. I saw nothing of what some of these bad reviews say. The bed wasn’t the best but that’s fine. I had to walk up stairs to the top floor there is no elevator but I enjoyed that because I need to walk some steps (lol) and no I am not in any way fit at all. Everything around the hotel was also great and it’s in such a nice area. The staff were friendly and rooms were cleaned daily if wanted/needed.

No elevator. Asked for low floor but didn’t get one. Rooms small. Desk friendly enough but only so much you can do with what you’re got.