Holiday Inn Express Jamaica - JFK AirTrain - NYC by IHG

front desk attendant was very helpful

Overall the staff seem to be pretty nice! Gentleman who helped check me in seemed pretty rushy (if thats a word) but for the most part I enjoyed my stay

Superb

Exceptional

Very good

good location near train for a few nights pretty safe

Customer service was excellent for both checking in and checking out. They were very helpful and happy to assist you. No parking provided for customers. You will need to pay for parking about two blocks away or find street parking. It might be a good idea for someone to patrol the floors to ensure that people are not smoking in their rooms, since this is a smoke free hotel. Someone on the floor that I was on was smoking the whole time that I was there. You are able to smell it strongly in the hallway and also under the door.

The room was clean and comfortable. Good size space. Nice breakfast offered as well. Location is slightly dodgy but not horrible. Also, it was actually 5 miles away from JFK airport, despite including the airport in it's name.

The cigarette scent was bothersome in the hallways . Besides that, it was ok.

Unfortunately, my experience with the manager was completely different. His behavior was rude, disrespectful, and unprofessional. There was confusion regarding complimentary bottled water. The front desk staff was willing to provide the water as a courtesy, but the manager immediately intervened and insisted on charging us, which was disappointing and embarrassing. What concerned me even more was his behavior toward my wife. In front of me and other guests, he made inappropriate personal remarks, including saying “I love you” to my wife. As a guest staying at the hotel, I found this highly unprofessional, uncomfortable, and unacceptable. Rather than feeling welcomed, I felt uneasy and concerned about the environment during our stay. A hotel manager represents the property and should treat all guests with respect, professionalism, and courtesy. The excellent service provided by the front desk staff was unfortunately overshadowed by the manager’s conduct. I hope this matter is taken seriously and reviewed by senior management to ensure future guests do not experience similar treatment.

Space was great, clean and super comfortable. In a great location and I felt well taken care of. Ended up staying 3 nights instead of 1 because I loved it so much. Exactly what I needed.

Breakfast was fresh, area was clean and spacious. Attendant was very helpful in restocking items.

breakfast was fantastic and everything else was on point EXCEPT, NO PARKING!!!!!!!! WHY????????

Superb

The continental breakfast was decent. The tables at the dining area were not clean as people were leaving. Staff was courteous and helpful.

Nothing fancy at all but close enough to airport for overnight layover without paying $600 bucks. Decent room.

I stay here all the time one day I come here earlier and I can’t get early check-in. I need to look for a new hotel.😡

Last minute stay - canceled flight - cost $519 .

Exceptional

Hotel was confortable as expected but location it's kind of not good as long as you don't bother nobody on your way to the hotel. The surroundings

The room was comfortable and clean and staff at the desk very helpful A little pricey for the area

Very good

Superb

Great staff

Exceptional

Exceptional

Perhaps its better for those transiting or they are dropped by a cab or a shuttle

Good

The room and bathroom were very clean, no noises during the night, breakfast was good, much more than I expected. I wish they put some shower cup in the bathroom ! The price was $ 210 for 1 night/ 1 person, but you have to add $70 round trip to JFK It takes 20 minutes from JFK at night, but in the morning you can expect a lot of traffic, so you need more time to arrive at JFK. I would definitely recommend it !

Very good

Very good

The staff the room and the food What I like about it was the staff was very nice The location was great location The room was nice and fresh the bed was very comfortable and they had a lot of pillows because I have to lay on a lot of pillows so that really helped me a lot

Excellent

Convenience. About three blocks from Air Train . Loud guest in hall. No one seemed to address

Everything. Staff was great . Room very clean and organized

Staff was so unprofessional, was yelling at customer, pls see camera on may 31st

Room was, staff is always very friendly

Exceptional

I have been staying at this property often and I can say Gary and Ben are amazingly professional and ensure their guests have the best experience. No issues

The staff was very helpful and respectful.

I loved the location and the quickness of check in… Gary was amazing… he greeted me with a smile and had me checked in within 5 min…he then gave me a nice treat for being an IHG member… I went upstairs and I was in a corner room facing the city which was great… Gary had an amazing smile that lights up the room, he makes you feel welcome, and at home away from home Nothing that I disliked…I would most definitely stay better again when I visit

Very good

Very good

Breakfast and proximity with airport

Water bottles were not available

Hotel is very clean and staff is very helpful. Great breakfast.

I called the property (in the middle of the night) and the staff member rudely told me I had booked for the wrong date---when I questioned him again, he said and what time is check in? NO ROOMS! And he hung up on me. I didn't have a chance to ask him to refund my money because he hung up on me. I have requested a refund from the hotel without any response.

Love the property but the only complaint is the parking. Not much room or space for any parking anywhere

I called the property (in the middle of the night) and the staff member rudely told me I had booked for the wrong date---when I questioned him again, he said and what time is check in? NO ROOMS! And he hung up on me. I didn't have a chance to ask him to refund my money because he hung up on me. I have requested a refund from the hotel without any response.

One problem there is no parking

The place was very clean, comfortable, nice breakfast.Nothing to complain regarding the facilities The location is not great. There is a train station nearby for manhatten but it takes 40 min ride to reach the nice area of the city. Also, although the breakfast was good it had no vagetables. For the price they charge, they could serve do better.

. Rooms were clean . Staff were straight to the point . Very loud area, room needs sound proofing

It's an easy 5-minute walk from the SkyTrain station. Try out Sangria's for dinner. Property was clean with no issues.

Poor

Superb

The staff is very hospitable. Cleanliness matters to me so I appreciated that aspect . Lighting poor in the bathroom for applying my makeup

Clean rooms exceptional service and quality service

Very good

Clean and quiet None

Clean and quiet None

Excellent location for jfk airport and very fast and professional check in, all thanks to Gary at the front desk.

I forgot my phone in...

terrible area, pictures are not what it is online. has smells. didn’t feel safe the whole night as a solo traveler

terrible area, pictures are not what it is online. has smells. didn’t feel safe the whole night as a solo traveler

My only complaints were about the Keurig, which did not work; and the TV which had poor reception. Otherwise the stay was enjoyable. The breakfast was good, the facilities were clean. The hotel was well situated close to major transportation.

No issues

NO AIRPORT SHUTTLE! Despite my Google search saying it did have a shuttle, waited 45 minutes at JFK before calling front desk and finding out I had to get my own ride. Hotel itself was clean and updated, but snack bar/refrigerator at front desk was basically empty. Don’t know if there was a price surge but $399 for the room was ridiculously excessive, but I had no choice so late.

did not have it everything was ok nice hotel

Good

Room was clean staffing was welcoming patient, respectful and caring however I can't comment on breakfast because I didn't got information about where when and time breakfast starts I figured it was due to all the quests that was waiting to check in at the time.other than that it was very good

Pristine facility, great value for money. Friendly staff. Room was very nice and comfy beds. Having free breakfast and a gym is a nice touch. Very convenient from the Jamaica air train. May be a bit dodgy to walk there at night if solo traveler or female.

Disappointing

Very good

Received no help No customer service

Very good

Excellent service and breakfast

Superb

Laundry needs to do better with linen

Superb

The staff were all super friendly! The complimentary breakfast was pretty good. The bed was really comfortable and it was quiet. It would be nice if they had an airport shuttle. The water in the shower wasn't quite as hot as I wanted, but it wasn't cold either.

The staff were all super friendly! The complimentary breakfast was pretty good. The bed was really comfortable and it was quiet. It would be nice if they had an airport shuttle. The water in the shower wasn't quite as hot as I wanted, but it wasn't cold either.

The bedding Smells

Good

Very good

Exceptional

Everything was good.

No

Everything was good.

My 2 guests are ederlies, they appreciated the early check in. Staff was helpful, everything was OK. Metro and bus station were very close to the hotel.

Two male reception staff members in the morning, including Gary, were rude and unhelpful. They need proper customer service training and should know how to speak respectfully to guests. I called from my room asking for more coffee because the coffee provided in the room had finished. The receptionist told me to come to the lobby. When I went there, he then told me to use the coffee in my room, even after I explained it was already finished. I also asked for water and was told I would have to purchase it. I have stayed at other Holiday Inn locations in Canada where unlimited coffee, green tea, and beverages were available. Here, guests only get the limited coffee in the room unless they buy more. Communication from reception staff was poor and difficult to understand. Since they are the front face of the hotel, they should communicate clearly and professionally. They were unhelpful and rude. The room was clean, but the bathroom was small. The heater in my room was not working. I called at night and again in the morning, but nobody answered or called back. The fridge light also did not work. Overall, very poor service. I would not stay here again.

No parking

It wasn’t 5 stars, but definitely good location, close to everything, decent rooms and clean.

Never stay there but chaarge staff was very unprofessional

Exceptional

Hospitable staff The lighting around the mirror is inadequate for ladies to apply their make up. Install a magnifying mirror for that purpose

The air conditioner in the room didn’t work well it wasn’t cool enough

They stole my all star sneakers.. I made a complaint told them I need to speak to manager .. they went in my room Saturday while I was on the road.. they went in to clean and do that is when they take my sneakers and I don't know what else.. I wear my sneakers Friday evening wanted to wear it home my sneakers was no where to be found.. I look for it the entire night.. the front desk staff look but they person went in my room would already take it home.. in the morning front desk staff told me the lady did nat take it..do who else from the hotel have access to my room camera is there so why couldn't they look to see who went in my room and take my stuff . For the entire night I did nat sleep . It was scary . Worst hotel experience ever in my life They stole my sneakers worst hotel experience ever.. very scary.. . They stole my sneakers Saturday.. didn't nat have anything to wear home.. very scary how could someone pay to stay then staff went in and thief

They stole my all star sneakers.. I made a complaint told them I need to speak to manager .. they went in my room Saturday while I was on the road.. they went in to clean and do that is when they take my sneakers and I don't know what else.. I wear my sneakers Friday evening wanted to wear it home my sneakers was no where to be found.. I look for it the entire night.. the front desk staff look but they person went in my room would already take it home.. in the morning front desk staff told me the lady did nat take it..do who else from the hotel have access to my room camera is there so why couldn't they look to see who went in my room and take my stuff . For the entire night I did nat sleep . It was scary . Worst hotel experience ever in my life They stole my sneakers worst hotel experience ever.. very scary.. . They stole my sneakers Saturday.. didn't nat have anything to wear home.. very scary how could someone pay to stay then staff went in and thief

Superb

Very good

Nice

The staff were very pleasant. The room wasn’t fully cleaned specifically the toilet and shower walls. The location was uneasy.

Exceptional

Exceptional

Hotel close to the airport JFK (20Min) Be aware of the area although the hotel is secure from visitors (Front Office checks on individuals coming in into the Hotel).

Good they just need to fix the pillows they all smell mildew

Everything is good and perfect the one and only issue is Parking

They need to know that there is "No Parking" on site ! Only limited metered street parking available. Breakfast was nice.

Someone attempted to enter my room in the middle of the night. After I jumped out of bed, he head me and said he had the wrong key. I raised the issue with the morning manager and he pretty much ignored my safety concerns.

Location is good Staff very friendly Neighborhood walk to Airtrain Lots of trash all around the sidewalk

Breakfast was good and food was fresh.

The best

Clean room

The area.

Staff was nice

R N/a

I didn't even go in! This was in an unsafe neighborhood and they have ZERO parking. There was a man standing outside the hotel ripping his shirt off and putting it by on yelling at himself.

The hotel was decent and the room was clean. My only complaint is the water pressure was TRASH!!! You’d never understand how important good water pressure is until your in a shower and the water is basically trickling out.

The property was very clean. The staff was nice. There was nothing to not like about the property

Yes ok

No parking.

Clean room

Room was nice and clean only thing that was bad was there wasn’t any parking but hey what do you expect it’s NY

The laminate flooring was cracked and lifting in my room, which almost made for a hazzard but the room was comfortably heated as it was a cold night & I was sleepy. However, the walls are paper thin so bring your ear plugs. Overall, the staff was accommodating & the bed was comfy. I wouldn't stay again though.

Good location and value for money. Appreciated.

Room was clean and staff was helpful.

No complaints

Limited variety egg, bread and cereal for breakfast, dry muffins, one kind of cinnamon bun No Oatmeal, No fresh fruit for breakfast Better food

I like the place, so I used it every month.

Receptionist was very nice and helpful. Big and clean room. Rather close from Jamaica air train station. Noisy air conditioner.

I didn't have breakfast. A/C was working

Everything is superbb rooms is so clean and osm the front desk staff is very friendly and osm

Everything N/A

But the room is very nice, clean, air fresh and cozy, staff is excellent. I will be staying next time I come to NYC

The parking is horrible.

The staff are very friendly.

The front desk was exceptional Room was ve The room was very clean but sparce. No extra chairs except a desk chair. Not sure if this was because it was a room for the handicap

Overall, my stay was around a 7 out of 10… good, but room for improvement.

Excellent

Great location. Can get noisy but overall it good enough for one night stay

Didnt have breakfast there

My room wasn't cleaned.

Clean property, good perk is breakfast included and microwave available in room.

Good

Having missed a flight I needed a hotel for one night and Jamaica is easy to get to on the Sky Train. The area is pretty rough and don't expect to find anywhere classy to eat. That said the hotel was nice and the included breakfast a bonus. Whilst there wasn't a left luggage room, the manager was more than happy to look after my in the reception office.

Excellent

I didnt used the gym

No room service!

It was perfect for me. Location, staff friendliness, breakfast, and location.

No staff at desk or reachable over the phone.

Clean room and nice staff

Great Staff always. Very clean.

Ok

Bed bugs

Locations real convenient for the JFK airport

Great place for the raye

Easy to get room, check in and check out. Room was clean and everything was as advertised.

Great Location for where my business meeting was located.

Great staff, room and amenities.

Very warm and cozy

Super clean room, staff was cool, needed for a night super worth it would reccomend

Nice!

Clean good service - good for a budget stay close to JFK

Friendly

I never got to stay at the Hotel, I had a medical emergency and couldn't make it. I was charged $198.90 and never even stayed at this Hotel. I have reached out regarding this matter, no response from the Hotel. I reached out again yesterday via online chat, the representative gave her name & never replied again.

I like this location mostly due to convenience to train ,Airport and walkable area.

Clean room, lots of toiletries

Had a great time!

The room was clean and the staff was super friendly and helpful. Also it's close to the airport and a Subway station, that runs express to Manhattan. The breakfeast was very good. Lot's of options.

I love this hotel. Rooms are always clean and the staff is always polite.

Clean

The hotel was very modern but the parking situation is horrible. The hotel does not have parking and if you park on the side of the road they are not responsible for any tickets or damages. The complementary breakfast was nice and the hours are a lot longer than other hotels. The room was nice. Simple and clean and with the complementary body wash and lotion was very convenient.

Everything was awesome

The sheets and pillow cases are dirty , and when i complain the spanish man at the front desk said i am lying , he didn't even said sorry and go look.

The 1st room I was given had a strong smell of weed. They gave me another room and the blind was broken so they had to move me a 3rd time!! The hassle of dragging my luggage all these times after settling in was not nice, although the person on duty was calm and nice. He did not offer to help once, however, when I asked him to help me at the 3rd move he did. They didnt even offer me compensation for all the hassle. There is no airport shuttle, but the air train was about a 6 min walk. I would definitley think twice before booking this place.

Clean room

Staff Support was zero. Pathetic Experience. Low food quality, Unprofessional behavior of the receptionist. I will never stay and recommend this hotel to anyone. Please think twice before walking in. Everyone was indifferent to my stay there as if they are least bothered about my experience their. Omg, such a bad experience and that too in a city like New York.

The room always stand out to me...the heat& air is good too

Beautiful room!. Beautiful bed!.

Very clean. Good breakfast. The room was nice and toasty when I checked in.

The surrounding stores in area were convenient.

Very nice hotel

Breakfast starts late (7am) when people usually stay there because of early flights.

Could be poor air quality management or some allergen that’s been introduced to the environment.

Has an 8 hour delay at JFK so booked on of the closest reasonable priced hotel and i was pleased

Room very clean, the front desk staff was kind and helpful, location is great for JFK airport, and the continental breakfast was good quality and had lots of options for a convenient breakfast before a flight!

Good room

Excellent room and staff

Cleanliness, the hotel was close to most things and the staff was very attentive to my requests.

I stay here at least 6 times a year, but I’ll never return. My sheets were dirty upon arrival, requested new ones, it took about 40 minutes to receive them. Later that same nights I was getting bitten by multiple bugs(possibly small spider) crawling in the bed. I immediately called to change rooms. They apologized profusely, but the damage was already done.

Now everything is good

Staff was efficient, room was clean, heat works good.

.

The lobby was very very colder. The only fire place at the lobby was faulty. The front desk doesn’t even know there is a fire place. Only one trolley for the whole hotel. No airport shuttle.

Room was very clean, bed was comfortable. Breakfast was very good. Area is not pretty; didn’t felt safe nor compelled to walk around.

The stay was decent for the price; breakfast was great!

Clean room, quick easy checkin, friendly professional staff

Very simple room

Clean and convienient

Clean but service no good

Was not the room i booked was only given two wash clothes and they don't change the bottom sheets

Totally loved it. Great service

Clean room

nice

Services no good

The water pressure was very low, the water wasn’t hot enough. Showering wasn’t ideal at all. And we didn’t get bottled water as listed. So could not make coffee or tea.

My room was cold temp was 30 degrees outside n inside never went above 72. I complained someone said they was coming two hours later called again a this time someone came and did nothing that changed the temp. I asked for another room and they said morning which was when I leave. Can I get a complaintary room for tonight as my last night stay was horrible.

Loved it

Hotel is clean; also conveniently located.

Yes all good - and friendly and helpful staff.

I would rate the entire experience is very good.

My husband and I were very pleased with the spanking clean, nicely updated rooms and the helpful staff! Breakfast was more than we expected food-wise and tasted great. After having our flight canceled it was such a blessing!

There is no parking on the property which is very inconvenient.

Amazing stuff, but limited dining options.

Very nice staff

Yes

Not a terrible place to stay, no great parking

Parking is horrible, a parking garage was recommended but it was about 5 minutes away (driving) therefore walking to and from would've been ridiculous. Room small but clean and decent.

Yes

Xxx

Didn’t utilize the breakfast menu but the staff was helpful, room clean, AC/Heat worked great, has basic amenities, and close to airport (JFK)

Perfect!

Na

No parking

Very convenient to take air train but in an area that felt a bit sketchy (although only a 6 min walk). When I arrived there was nobody on reception. No bell. No notice saying back in 5 minutes. Nobody answered the phone. Somebody appeared after about 15 mins (no apology)but I did wonder if I was going to have a problem. The air in the room was very noisy. Overall it was Ok and convenient enough for a very early flight so I would probably go there again.

I recently stayed at this hotel and had a fantastic experience. The hotel was extremely clean, with fresh towels provided every day. The location was perfect, just two blocks from the subway, making it easy to travel to Manhattan. Everything I needed was within walking distance. The only slight challenge was parking, but we managed to find spots on the street. Overall, I highly recommend this hotel

No complaints. Stay went well, room clean

Convenience

The staff were amazing. Arrived early before check-in time and was allowed in, additionally was assisted with printing out some documents.

There was water leaking from the floor. This was a fifth floor room. With each step water was seeping up from between the floor boards.

Comfort bed, good breakfast, horrible parking

Very clean room and comfortable bed

The hallway was kinda dirty… could have been better.

The room was not cleaned we had to call the staff to show them that someone just got out of that bed. They gave us another room

no parking

yes

clean

YES

Yes and yes

Room

Me and my husband stayed there 3 nights, but housekeeping never came to clean or take the garbage out. We had no towels and asked staff for new towels. Staff told us we need to go to the ground floor to get the towels. TV wasn't connecting to wifi.We called them several times to send someone, but no one ever showed up and when I went to reception area to complain, they said their wifi never connects. Then why we gonna pay so much to stay there?

Great room clean

Great stay

Not what I expected. No parking available. Unlikely to stay again.

The room had a window leak where when was whistling through the window really loud Elevator extremely slow. And hot water took forever to heat up for the shower

I would stay here again without a doubt. It's a short walk from Jamaica Station/Long Island Railroad/Air-Train

The room was clean and staff very pleasant.

Staff was okay, the rooms windows need to be better insulated. Wind noise is horrible. Bathrooms need to have cups.

Friendly check in staff. Clean room. Ideal for a quick overnight at jfk with access to Jamaica station if wanted to access trains to Manhattan.

Staff was amazing

The room was comfortable and the place was very clean. The staff were excellent as well.

very good breakfast

Ho

Yes

Everything was clean n bed was comfy. Breakfast was excellent . Would recommend staying again... only draw back is parking but if you staying over for the night or two and doing uber you will be fine.

Room was spotless and staff were good only downside is the area around the hotel not the nicest of steas

Clean room, pleasant staff, good breakfast. The only thing that’s not so great is the parking, only street parking but I got lucky and found one right in front and was ok to leave overnight.

I didn’t have breakfast, the air conditioning was good, just a little bit noisy.

Neighborhood is sketch. Cops outside the front door twice in a few hours - nothing violent, mostly mental needs. I’m a grown man traveling alone and I live in an urban area, so it’s not a problem for me. My wife would have given me side eye if I had rented it for her & kids and made them all walk with luggage on a late Saturday night to the hotel and very early Sunday AM back. Still giving it 4 stars because it met my travel needs well. Just want you to know going in.

Hotel is well kept. It is in a dirty location.

This property is very well maintained and comfortable. The staff is fantastic. The breakfast service is outstanding. The location near the transit station is very convenient. However, if you have a car, you need to know there is zero parking at the hotel. The only options are very limited street parking or a parking garage 2 blocks away.

It was ok for one night before the flight.

Front Desk staff friendly.

Be careful on parking, I received a $100.00 parking ticket on overnight parking.

Gracias

Had some issues with the adjustment of the air conditioning. No hotel parking. Parking is on the street and charged by the hour during the day, if you can find a spot.

Good accommodations

Need to provide toothpaste and toothbrush for Guest.

Advertised with free parking but doesn’t have a parking garage. Facilities are lacking such as bathroom not having a shower liner which should be a staple.

Good. Adequate, convenient

Stayed for hours and didn't have time for breakfast. The room was clean and we slept well.

Room was basic and clean but there was a couple fighting loudly in the room next door. I called the front desk twice to complain and both times they said they were going to call into the loud couple but the yelling and arguing continued on for hours.

Even though the outside environment is a bit dirty there is free parking on the street and the hotel is clean and has a great buffet breakfast.

For the area not being so great the hotel was actually decent.

Highly unlikely to stay there again I stayed for three nights. My room was clean once I had to ask for toilet paper not the most friendly staff. My key card wasn’t working. It was a problem to get it reworking not the best friendly staff it has there.

Only stayed 5 hrs in room as had flight cancelled at JFK but was just what we needed and walking distance from end of air tram though area seemed seedy but not dangerous

Yes, the breakfast was very good, and frankly beyond my expectations.

Clean room.

The location is great as it is within walking distance to the train station, restaurants and shopping. The room was clean and the bed was comfortable. The traffic noises and sirens from the street can disrupt your sleep. Other than that the hotel was great. I would definitely stay again.

But parking lot is far away at two block apart. I was so tired because of the long distance driving, so I parked near the hotel along the street.

Staffs are friendly and very helpful. 5⭐️⭐️⭐️⭐️⭐️

POOR CUSTOMER SERVICE

Very clean and very friendly staff

Great stay!

Luv being here

THIS IS THE BEST PLACE TO STAY

This was a nice hotel very convenient because it’s near JFK Airport. Room was clean and comfortable.

Yes

Staff was very helpful.

Location was great, places open late and location was very clean. Staff was also friendly

The staff were very accommodating! They allowed for an early check in which was greatly appreciated after travel 20+ hours with 2 young kids. Unfortunately, I got food poisoning (NOT from anything I bought from the hotel.) The staff was courteous enough to drop off my DoorDash order at the door. We arrived in the morning and saw one or two “sketchy” characters, but no one was loitering near the door. Comfy beds, and nice hot showers. Great place to stay between flights. I’d recommend!

A great spot for an overnight stay near the airport.

Hotel was wonderful! Great staff, clean rooms. The walk from Jamaica train station was frightening! Did not feel safe! Such a shame because the LIRR and Air train makes it a great location for commuting into Grand Central or Penn Station.

Room was clean, check in was seamless.

We checked out the very next day because the area that the hotel was in did not make us feel safe. We attempted to get our money back, however the hotel would not respond to phone calls. We will never use hotels.com again, nor will we ever stay at a Holiday Inn Express.

Accessible and short walk to JFK AirTrain

The hotel is really nice, the staff is very kind, however it feels a little unsafe outside, there are not a lot of places to grab food.

Yes a few shops. I didn’t see a gym

The evening/night receptionists (he’s a male) he’s awesome, the one in the eyeglass lol! But overall I love it there! It’s my go to hotel when I’m in New York! Please keep up the good work! So so so clean and fresh! And the front desk staff are awesome! I love it!

The staff was extremely accommodating and made the stay very comforting!

Everyone was super helpful and friendly. Very comfortable room.

I always stay here, there is one staff, that’s amazing, am not good with names but next time I will ask. And their breakfast is the best.

Do not stay at this property. Unsafe area is an understatement. When you have to sign a form stating you release the hotel if your car is stole is a big red flag. Do not stay at this hotel. .

Hotel is in great shape - nice and new. Frustrating that I had to get my key reset each day. Area is OK and only useful as easy to get to airport and into the city

Nice

Good experience

I was able to park right out front, very clean. Nice location

Wether it was amaizing, clean room, shops, metro and diner nearby

No hassles friendly staff,easy access,need more choices for vegetatians at breakfast

Luv staying here

Clean room

Easy access to train ststion

It’s an excellent property in a great location!

Didn't like it no good restaurants we were in the hood and room was very over priced

Property is nicer than I expected.

Reasonable to little expensive for the level

Room was clean, service was good and prompt, but questionable people walking in and out of hotel when we were checking in after a late flight about 1am… and we were woken up to arguing and loud thuds around 5am.

.

The smell around the property was terrible.

Conveniently located

Non chalant staff

Its okay

Overall the room was clean, the staff were friendly. They even let us an early check in. The breakfasts were good, fresh and hot. The only thing was the vicinity that was not nice.

The room always smelt like smoke as if I was sleep in an ashtray! I kept waking up felt like I was suffocating and major head aches I wouldn’t recommend this place until they have that problem fixed.

Breakfast was good

Safe Clean wonderful staff wonderful breakfast with new wonderful coffee machines!!!

I had an amazing stay at Holiday Inn Express Jamaica . I have no complaints.

They canceled our reservation, and I clearly picked “pay at property” they said they called me but they didn’t. From what i understand it’s first come first served. Don’t recommend at all

Hadn't been there in about 2 yrs. Had good internet. Not anymore sorry dish network and no internet couldn't watch anything on my firestick.

Location is good

Easy to get to. Parking on the street

Just the parking situation I did not like you’re forced to drive around for hrs looking for parking or have to park four blocks away in a parking garage at crazy prices .

Location to air train

Clean

Xdc

No parking when they charge $300+ for a 2/3 star hotel. Rooms were just ok. Breakfast was Meh! Overly priced

It was a nice room, comfy bed

Clean breakfast fair safe but I don’t like basement rooms

Everything about this hotel is nice except the area that it is in. However, it’s close to the subway, the LIRR and all major highways.

The staff were friendly and very honest about the safety in the immediate area which I appreciated as a solo traveller. The room was ok, but definitely not the usual standard of this hotel chain. The whole place stinks of weed/smoke and the furnishings in the room were stained. I initially took the Sky Train to get to the hotel, but after walking alone from the station to the hotel, I decided Uber was a safer and better option for my departure back to JFK. It was an experience I’ll never forget, but not one I’ll be signing up for again.

Nice and new

Decent

Clean property with lovely staff. The location was ideal for me since I was transiting in New York. The Metro station was a few blocks away.

Good

Appeared to be a very new or newly renovated building

Great location great staff great breakfast options

Good service

Terrible option. It is not near the airport, place is deceptive. Place is a dump in a sketchy area

Very clean and nice and comfortable

Exelente

Basic, simple, and efficient. Walking distance to food and Jamaica train/subway station.

There is no designated parking for this hotel. It is all street parking in a neighborhood and there was none available when we arrived. We couldn’t stay because there was no safe place to leave our truck.

Excellent overall. Parking was not too friendly.

What do you expect in Queens

Very good stay. The room was beyond my expectation.

Nice hotel

Rooms are spacious and renovated

Good access to the Long Island railroad

Loved the breakfast! I would come back the price was right!

No

We really liked staying there. Very clean & friendly atmosphere. Highly recommend it.

Nice

Perfect

N/A

.

Stains on sheets,

But the neighborhood is terrible! Dirty and feels unsafe. The lobby is very uninviting. We called 3 times to ask about the shuttle and were told to take the air train and go downstairs. There was in fact no shuttle to this close hotel. I would not stay in this hotel again.

Very good

Convenient and clean

Clean new hotel, convenient with the Air Train 2 blocks away.

The room was nice, bed was comfortable. Things were surprisingly clean and service was friendly and fast.

Great Costomer service

Staff was so nice

There was a very strong cigarette/smoke smell in my room. Hotel management wouldn’t change rooms for me because they claim there are no room available. This is the worst ever, I’ll not recommend

Location

The air conditioning didn't work all night, I notified the manager and they never went up to chec

Very comfortable and very clean room. Good breakfast and friendly staff. Highly recommended.

Close to other shops/restaurants

Room was overpriced. Other than that the room was nice. Semi soundproof