Hilton Garden Inn Queens/JFK Airport

Close to airport

Great hospitality

Clean, comfortable property located near JFK. The rooms are modern and well maintained. Breakfast was good but a bit disorganized.

Clean, comfortable, & customer service /receptionists all wonderful. The free shuttle to the airport is a nice perk. Thanks

Clean linens each day would be good

Food, customer service, lobby.

Everything was perfect

The staff was courteous and helpful. I enjoyed my stay very much even though it was a single night.

Only good if you want to get to an early flight next morning, otherwise avoid.

We had to change rooms because the A/C did not work. It took some convincing to get the front desk to do it. But after 45 minutes and a maintenance tech in the room at midnight they finally agreed.

Extremely convenient to the airport and the shuttle was great. Once we departed the shuttle, the driver gave clear instructions to get on the air train. I thought there was a complementary breakfast, I must have misread that.

Extremely convenient to the airport and the shuttle was great. Once we departed the shuttle, the driver gave clear instructions to get on the air train. I thought there was a complementary breakfast, I must have misread that.

The room clean and spacious.

Pleasant

Property is not worth $250 a night on average.

The staff are very friendly and professional. At all times we felt safe and comfortable. Breakfast was enjoyed after checkout in the lobby as I finished up work before heading home. Would definitely stay here again. Thank you!

Stafff are very efficient. Nice location

Bad

Very helpful staff, stayed here bc close to JFK Airport. Only thing, their shuttle would not drop you off at your airline terminal, instead all were dropped off or picked up at only one location. Pretty far when lugging suitcases.

Close to airport

The sheets on the bed are far below standards for a Hilton. It is conveniently located to JFK. Shower was great and the tv was great. Great ac

The shuttle bus does not run after 11 pm, and as we were arriving later, and did not have roaming packages on our phones we could not call a taxi. We had to bribe the bus from another hotel that was running that late to drop us off at our hotel. In the future, I will pay more attention to the time the shuttle stops running, and will stay at a hotel with a shuttle that runs later in the night. Lesson learnt!

The bed was comfortable

Nice staff. Great early shuttle to JFK. Restaurant was a little limited but great people working there.

Disgusting is the best way to describe this horrific hotel. The whole place smells of sewage! The room dirty and uncomfortable. The staff could care lees and unhelpful. The shuttle never came either! We would have left but had an early flight and were stuck in the most miserable hotel ever. We still have not gotten over the rotten aroma.

When we got to our room it was 97 degrees in there. Someone came and checked it but he kept saying oh its getting a little cooler in here and wanted us to stay in the room. After almost 30 minute he finally said yeah you should get another room. Seemed like they didnt want us to get anotjer room.even though it was way too hot in there to sleep.

not much more to say if u are unable to make it and ask for cancellation well in advance you are out of luck. greedy people

I'll make sure to not give another visit here.

There was a line of 30 people trying to check in and one front desk agent. The air conditioner in our room did not work.

Comfortable room Nothing

Pleasant

Had a late check in due to a late flight. When I arrived to the hotel a little after 10 the check in line was out the door and there was only one person at the desk. It took so long to check in I had time to order DoorDash and get it while I was still standing in line( over an hour). The one person did a great job managing it alone

The breakfast menu offered options for everyone. The rooms were clean and the beds were very comfortable. The staff were pleasant and helpful.

Clean, updated room. Many facilities on site. Good service. The restaurant was overpriced but fine, and convenient for a hotel restaurant. Very easy access to the airport, but shuttle is slower and less frequent than I would have expected.

Superb

Overall, the hotel is outdated. The shuttle doesn’t pick up at the airport so leave extra time to commute via the AirTran which is where the shuttle transits to. Fire alarm went off in my room because of steam from the shower which I found unusual. I took the alarm off the ceiling and reinstalled when the steam cleared. Alarm went off again. I kept it disconnected until checkout the next morning. When I installed it, it went off again so I left it on the night stand.

I came in late after a canceled flight and I was standing in line to check in for a while. Finally got to my room and it was 94 degrees and the ac unit wasn’t working. We switched rooms and woke up at 3:30 am to the smell of sulfur. Apparently the waste facility next door was causing the smell but we had to leave then. Do not recommend at all.

Check in was easy so that was nice, but upon entering my room, the entire floor smelled like weed, but I was too tired from traveling to be moved to a different room. The fitted sheet on the bed had 3 large stains….2 were makeup and one was something unidentified. Also the room was very very small. The MOST important thing to note however was that this hotel is right by some kind of water treatment facility….so all night all I smelled was rotten eggs. I couldn’t get the smell to go away unless i ran the A/C the entire time, which made it freezing. Pillows were uncomfortable. Finally, in the morning the steam from my partners shower set off the smoke detector…which made for a terrible wake up after getting no sleep.

Late check in never read messages prepaid room given away. Almost did not have room despite sending several messages that my plane was late. Check in agent not pleasant.

The receptionist was very rude

The receptionist was very rude

Absolutely avoid staying here. Find a different hotel by the airport. This one is directly by a dump and a sewer facility. My room smelled so badly I thought it was carbon monoxide. I called the front desk at 3am. They sent a maintenance person up who confirmed it was not carbon monoxide. He opened my window and turned the fan off and said I could go back to sleep. I could not sleep due to the smell. I called again to ask if it was just my room or every room. They said every room. When I asked around in the morning, some people smelled it and some didn’t. Come to find out it is directly across the street from a dump and sewage plant. Expedia gave me a partial refund but the hotel did nothing.

Sewer oder in room, can hear next door neighbors and found a cockroach in the room

I realize that the first van in the morning is 6:30 AM so you're plenty of people in the lobby awaiting. It would be nice if the coffee service started at six instead of 630.

Reasonable for the area. Quiet, clean, and a convenient shuttle to the airport.

staff was very helpful they seen i had a small child and offer the crib and set it up

Clean place though a bit tattered at the edges. Comfortable bed, however the building was lightly constructed, so the walls are thin. Quite noisy in the corridor till after midnight. Bring your white noise machine.

Rested and went to the airport!

Very good

Food was good. Room was average. Night time lobby lighting was poor and uninviting.

It was a 8 min by car from airport, was easy to catch my flight the next day. We asked to change the room bc the window locker was broken and they helped with finding another one for us. The staff was helpful, but unfriendly. It doesn’t hurt to put a smile on your face.

Shuttle is frequent which is great. Staff at desk is great.

Room size was nice. Bed very comfortable. Thermostat to the AC was confusing. Not any walkable places to eat. Restaurant in hotel pricey for amount of food we got. Burger, fries and glass of Coke $26. Shuttle to and from JFK was very nice.

It was a 8 min by car from airport, was easy to catch my flight the next day. We asked to change the room bc the window locker was broken and they helped with finding another one for us. The staff was helpful, but unfriendly. It doesn’t hurt to put a smile on your face.

Everything was excellent

Convenient

Loved it. Breakfast was a bit pricey.

Good

The staff were friendly and helpful. They let us know how much time we would need to get to the airport. Also made check in smooth and easy The bed was very hard and uncomfortable. The shower pressure was very low. The rooms are not sound proof so can hear the planes flying over every 10 mins. Very expensive for a night

It was just a disappointment

That with the charging for water just makes the hotel seem penny pinching. I expect more from a Hilton.

No comment

Very good

The staff at this facility were very very helpful. Maybe next time, you should have more housekeeping staff whenever my family and I needed something. It’s really key to have a shuttle to and from the hotel to the airport. It saves my family and I a uber ride.

Nice room and linens. Friendly staff

This is a great hotel near JFK. The only negative was the noise of the city.

Great hotel!!!

Close to JFK, free shuttle. The hotel is under renovation, which was not mentioned at the time of booking. Construction was noisy during the day. There were chemical smells. Next to our door was a plastic sheet separating active construction area from the entrance to our room. We had a really bad time there.

Close to JFK, free shuttle. The hotel is under renovation, which was not mentioned at the time of booking. Construction was noisy during the day. There were chemical smells. Next to our door was a plastic sheet separating active construction area from the entrance to our room. We had a really bad time there.

Excellent beds and extremely clean thanks so much

It was average

Great for a one night stay after landing late into JFK. Easy and convenient shuttle service.

Very good

Ideal para quedarse cerca del aeropuerto y salir temprano

An alarm went off at 12:30 pm from something malfunctioning nearby and took forever to shut off... The shuttle wasn't available for an early morning flight, and the restaurant on site was not very good and very expensive. The room was nice and the staff were friendly but overall I was not impressed

Clean and comfortable Nothing bad to say about this property.

Clean and comfortable Nothing bad to say about this property.

Bed comfortable, The shuttle stopped at 11 so we had to pay $25 to get to hotel 3 mile away. I booked it partly in the shuttle option

Bed comfortable, The shuttle stopped at 11 so we had to pay $25 to get to hotel 3 mile away. I booked it partly in the shuttle option

Breakfast I only had hot tea ,laundry was very clean Over all my stay at Hilton Garden Inn was a very pleasant and enjoyable stay.

Food leaves alot to be desired but overall everything else was great.

Location Overpriced, deposit. In the name of our comfort, they do not clean the rooms daily. They also charged my card after my checkout without any information or invoice.

Staff very helpful and welcoming.

Great location was arrived late for an early am flight out of JFK staff was friendly and location was convenient for both shuttle or Uber pick ups

Exceptional

Really liked the convenience of this hotel! The restaurant was great and the shuttle in the morning to jfk was prompt! Just know this shuttle drops you off at the tram so you take the train to the terminal! We did have to squeeze in the train thru the first terminal! Then it opened up!

location to the airport. excellent.

Nice bar/restaurant on the main level which came in very handy. I was able to get something decent to eat without having to go out. The property is in the process of being updated, so there was plastic restricting some areas, but that didn't impact my stay. Very handy to have the free shuttle to take us to the airport train. Worked out well for us. Unfortunately, got in too late for shuttle service and I had to pay $70 for a taxi from the airport to the hotel. Crazy high price for a 5 minute ride!!!

Great always

Location is the best. If you want to stay close to the airport. Shuttle to the airport but not at the terminal. Still need to take a train to your terminal. Keep in mind if you have many luggage with you.

Very good

no on site parking available. Limited parking spots. Had to park on street

Don’t want to comment.

Exceptional

First shuttle ride was amazing. Driver was great. Bed was comfy. Shower was a good experience. Outdated and Unclean hallways. Food was why over priced in the garden grill. Elevator was in fair condition. Charging for bottle water in room if your not a higher level Hilton member is a very odd experience. Did not like that there was light you could not turn off without unplugging them.

Outdated and Unclean hallways. Food was why over priced in the garden grill. Elevator was in fair condition. Charging for bottle water in room if your not a higher level Hilton member is a very odd experience. Did not like that there was light you could not turn off without unplugging them.

The staff was very nice. The noise from the street was a lot, but it is the city…

Ok

Excellent service got my room key less than 5 minutes also excellent service with the driver to the hotel I would stay there again and recommend friends and family to stay there

Breakfast options were limited The only complaint was that my room was next to a major road and the noise was uncomfortably loud. I checked the windows to see if they were open but I just saw ancient aluminum framed windows. They desperately need to get them replaced with modern dual glazed PVC windows to cut down the noise. The traffic noise woke me up twice in the middle of the night. Avoid room 200 or the ones above it. If the noise wasn’t there, it would have been a very comfortable stay.

The room was clean and I had dinner at the bar which was very good and tasty.

Good

Good

Very good

Excellent customer service

Clean room. Nice staff

The staff was great the shower pressure was a bit harsh but other than that clean rooms, good costumer service and hospitality.

Room was clean and check in was pretty smooth

The breakfast and dinner menus are varied and the meals I had were freshly prepared and hot when served by the friendly staff.

Location was good. We stayed over before an early flight at JFK. Shuttle starts at five to JFK. Had a light dinner at the hotel’s small restaurant. Food was good. A little noisy road traffic in evening but died down later. Staff was very friendly and helpful. Room was very clean and seemed recently updated.

room was clean staff very helpful did not use the laundry

Location Nothing

Property was renovated and everything was clean and the staff was friendly.

Also the driver for the shuttle bus did not have to mock me as a deaf man. Overall, they need to update the alarm system and train the staff how to respect those who are disabled.

Very bad customer service except the person in the breakfast.

Clean

Noisy air conditioning

Nice refurbished rooms with a location seconds away from airport and a good shuttle… good restaurants a taxi ride away or eating in was fun with good food.. Middle of nowhere… shuttle stated too late

The staff was very kind and helpful, room was clean, location was perfect for us after having a delayed flight.

Great location if you need to be close to the airport but with that comes the airplane and train noises. Shuttle runs every 30 minutes so that’s convenient.

bed sheets smell bad

to much noise and the sheets smell bad

So do.

The toilet dis not flush— no jiggling could work so I had to take off the tank cover to lift the thing. What’s scary is housekeeping had to know this if they had actually cleaned the toilet after the prior guest. Never again

Easy check in, staff on check in was very helpful and courteous, room was clean, easy to get to and from airport. I called ahead to check on status of shuttle and there was no issue with front desk providing and update and shuttle was right on time to pick my family up from JFK. Will stay here again next time we fly out of JFK. There is also some street parking in front of the hotel.

Horrific. No late shuttle service!

Everything Nothing

We only stayed till 4am to catch our flight. Had to pay for shuttle since the hotel's free shuttle doesn't start till 6am. Which leaves a lot of people paying. I wouldn't have picked this hotel if I had read the fine print.

Clean and staff was very helpful

The hotel is perfect to stay to travel from JFK. The shuttle bus runs every half hour and on time.

parking. the room was perfect for what i needed and front desk staff was so friendly and helpful

Found human waste on soiled towel, hidden in dresser drawer, which was stinking up the room. Further looking revealed drug residue of white powder residue with drug paraphernalia under the sink, all of this found upon checking into room.

average hotel

airport shuttle, restaurant

The bathroom floor had faint blood stain on there--a good mop to take care of it. The shuttle left ten minutes late at 5:10am. It wasn't really acknowledged. The driver was nice and drove well and it was convenient.

Proximity ti JFK Old with staff who were too busy to be friesly

Very supportive and cooperative staff.

Spotless Rooms! Great Customer service! 1st Class all the way!

yoo

It was all fine.the hotel was very clean and comfortable the small restaurant very good and all of the staff pleasant and helpful.

Clean room, close to JFK, restaurant and bar in house

Welcome to New York

Clean and friendly staff,

I arrived after a snowstorm, and apparently there was some kind of water leak in the hotel so 1/2 of the hotel was dripping with water loud fans. The parking lot was not shoveled or plowed when I had to park my car. I had to put it in four-wheel-drive not to mention, I had to walk through an entire parking lot of nothing but ice and snow and yeah, I was charged $40 for parking in a facility that I already paid for a room expecting parking to be included and not being in a wintry icy condition that I would have to walk through The parking facilities really sucked. It was icy and snowy. It wasn’t shoveled out. It was hazardous walking to the door and the hotel had some kind of water break so Servpro was there. The fans were loud and it was just not a very good stay.

Almost $7 for two bottles of water, I am done with Hilton hotel

The room this time was nicer - the bedding was clean and didn’t smell. Everything was great for the four hours we had there except the heater/AC unit was loud. We ultimately

But hotel "Kayden" and "Jay" on the staff were very friendly by phone.

Great room

Spotless bathroom, clean rooms, ok staff, parking sucks

Good

The property itself is ok - there is a funky smell in the hallways and the room was a bit run down. But the staff was AMAZING! They all went above and beyond to make my last minute stay as easy as possible.

All around great experience I had a comfortable & relaxing stay the staff were very accommodating

Clean room and the front desk staff were phenomenal

Yes

Pillow are hard and clumpy The bedspread needs to change to uncomfortable Coffee the decent cream should be there all day (no compromise)

The staff with all fine. The room itself felt like it had seen better days, the sheets/bedding smelled bad. The worst parts are the location -- it was loud at night -- and the airport shuttle didn't start earlier enough to get to our morning flight, so we ended up having to take an Uber for another $30. I wish I had known this before booking.

the room was average and staff with no energy or hospitality

Clean room, comfortable bed, restaurant very good meals

Perfection every way for the night before an early flight. Shuttle delivery well done.

Fine reception by Staff, very pleasant room.

Nice staff and room

It was delicious and cheap

Great

The heater didn't work properly and ultimately had to be disconnected by maintenance. It was 9 degrees that night and we were so cold. They did give us extra blankets for the night, but it was not a comfortable stay at all.

The room was very clean and quiet. Shower was hot and good pressure. Would stay here again. The food at the restaurant was good also

Great clean hotel right in the airport with a shuttle

parking not not clear. Did not get receipt

The room was nice and clean, everything I would expect for a relaxing stay. My only complaint is that their airport hotel shuttle doesn’t run past 10:00pm which was a huge inconvenience since my international flight came in slightly after 10:00p. The taxi charge to the hotel was a ridiculous $46! Next time I’ll prefer to stay at one of the more expensive hotels with a 24hr shuttle.

Great hotel. Newly renovated. Staff was very nice. The restaurant was expensive just ok food. Free shuttle to the airport was great

Front desk staff could be a bit friendlier. Overall an ok stay.

The staff was quick and efficient and the bathroom was spotless

Nice room. I was only there for a few hours to rest. Close to the airport. Shuttle runs from 6am to 10pm so if you have a late flight you will have to get a taxi. It is a short distance abut $20 in an Uber.

There are bus shuttles to support

This is taking advantage of the weather situation and poor people who were stuck in NY!!! This is not right!!!

It is ok

Almost $50 per night on parking I’d crazy and in top of that when I booked it said breakfast included, that was a lie it’s an up charge as well.

clean room

Clean room, good amenities like microwave and mini-refrigerator. Pleasant and helpful staff. Airport shuttle was main reason for stay, starts at 6 am.; Worked for my 8:50 am flight.

Shower door slide open on it's own whilst showering. The safe didn't work, had to get front desk to have maintenance replace battery or safe. The housekeeping staff started cleaning at 7am which was RIDICULOUS. I couldn't sleep in. They were Banging, Clanging and shouting to each other it sounded like a construction site. I had to call the front desk to complain. I paid over $200 per night and got one star service. My family member also stayed 3 nights like myself from out of state for a family funeral, they too had complaints. On the elevator down on checking out I asked a couple how was their stay, the elevator ride wasn't long enough to hear all the complaints. I think a full refund should be made.

The room wasn’t cleaned as much as I would like it to be

The bar and restaurant was open when I got there and I was completely satisfied with the food and service.

Clean room. Just what I needed for one night layover at JFK.

Easy check in and friendly staff

The staff was lovely & helpful, and the breakfast was great. The only

The bathroom shower drains into a hole in front of toilet seat. Sickening

Front desk very helpful Toilet didn’t work in room and it clogged up cleaning staff brought a snake cleaner and left mess all on the floor for me to clean up afterwards had to switched to second room and the cleaning staff did terrible job of cleaning up the room left trash on the floor in the room i had to clean up again and the loud blasting of music on Sunday morning for hours on the 6th floor i could barely sleep and if you ask for extra blankets or towels she gives you an attitude while giving you the towels like you need to beg for it

The room was clean and we had a view looking over the Belt parkway and City. I would definitely book again

Great location

Parking

No Wi-fi

Room key did not work, multiple times to be reset and finally moved to another room. Wifi was not able to connect despite being a customer.

All good No comment

Very Nice and clean close to airport

All good

Yes

Location was great as my flight was delayed and I needed something close for rescheduled early morning flight

Me encantó

Clean room

More staff needed. The location is close to the airport but nothing around to do, see or eat. Only one staff to check in and only one staff serving in the restaurant. There was a huge line in front desk for check in and lot waiting time for food. Food was expensive but good. Need to include more towels on the rooms. Our room for four only had two towels. The shuttle service worked excellent.

Would recommend as airport hotel near JFK

Great Customer Service # very clean rooms management and front desk staff work excellent

Hilton are supporting terrible things, so I will never book with a Hilton branded hotel again until they devest.

It dit the job for our temporary stay.

Great service

Dear Hilton Customer Service, I am writing to express my deep dissatisfaction with my recent stay at one of your properties. Unfortunately, it was the worst experience I have ever had with the Hilton chain. • The staff was extremely rude and showed no concern for the guests. • The room had a strong odor of weed/ marijuana, which made it impossible for us to rest. • The shuttle bus service is scheduled only at 6:00 a.m., and the hotel provides no alternative for guests with earlier flights. This lack of professionalism and disregard for guest comfort is unacceptable and far below the standards I expect from Hilton. I kindly request that you review this matter and take appropriate action to ensure that future guests do not encounter similar issues.

Worst check in ever. In line for a very long period as only one person was doing check in and he is quite slow. Waited a very long time for hotel shuttle. Never answered phone when we called. Ended up paying for a Lyft instead. Vrry disappointed and frustrated.

Clean room, friendly staff, long wait time for check in, understaffed to support requests/needs

I had booked a room for my son to stay overnight as his flight from Taipei arrived only at 9pm and the connecting flight to his final destination was the next morning. To his dismay, the shuttle service from the airport terminal to your hotel had already stopped running and he had no choice but to take a cab. Uber only accepted Zelle as payment (which my son does not have). So he had to take a cab and they only accepted cash. Guess what? The short ride was USD397! That is daylight robbery! I believe he was cheated by taxi touts. It's unbelievable

The staff was very slow. It took two days to fix a clogged bathroom sink. Trash was not emptied, and the breakfast and dinner were awful. No room service was available; we had to go downstairs to order and wait for food. We visited the front desk three times to get our key fixed so we could use the gym, but it was never resolved. Overall, the experience was terrible, and we will not return.

The team did absolutely everything they could do to help the people stranded there.

They never change my bed sheets

The food service was very inadequate. They didn't have any butter for breakfast. And didn't have anything thing for dinner.

Room was spotless

Room were not clean at check Inn

They didn't honer the price quoted to me by Expedia ($225 per nt, they charged $348). Then the room. It was DEFINATLY not worth that price! Then, they charged my card TWICE. I had to find a cheeper room. And they did not have a shuttle from the JFK airport..... it was an AWFUL experience!

The toilet wouldn’t stop running, we asked for maintenance and they never showed up . My partner had to jiggle something in the back of the toilet to make it stop each time we flushed , and that’s not something you want to be doing on vacation. Other wise than that experience it was good . The room was clean staff were nice and the area was convienet apart from having to go through the airport AirTran and paying almost 10 dollars everytime we wanted to catch the train .

The hotel lobby was so cold. You had to be fully dressed while waiting in a long line for check-in. The staff was not friendly-seemed overworked. House keeping took towels on the second day and did not replace them I had to call after showering to get towels. Two guests, three pillows. Did not feel welcomed. Front desk staff just looked at you when you walked in no greetings.

No soap , ask for towel never came , awful food . At 2 pm someone started knocking at our door, wanted to complain at front desk and found out there is no phone in the room . Awful front desk person for check out in the morning.

Clean and spacious room. Staffs were nice and very helpful.

The room heater was not working and there was no shower gel in the shower.

Everything was great. I was a bit surprised by the $250 cc hold. It wasn’t a big deal I’ve just never had one hold so much.

The shower is awesome, nice amenities, thanks for great customer service at the front desk, but PLEASE encourage your front desk agent NOT to say the floor/room number allowed (for safety reasons). The front desk clerk should point to the room number & tell guest "this is your room number", if the guest repeats that different but I had to ask her NOT to say room number allowed after telling me I was on the 3rd floor. Different world we're living in, but just best practices moving forward.

I did not had Breakfast nor did I visit the Bar.

Super long line for check in. One person behind the counter

My heat did not work and I could not sleep the few hours I was there

Was hard to find due to construction in area

Rest all was good

No me dieron el desayuno

Clean amenities, sweet staff, comfy bed; food; not do good🙄

Good

Worst service in a not clean space

Shuttle service frequency; Touchless check in on the app; single person at the check in desk resulting in a long line

Wasn’t a bad visit it just had no snack options to choose from and they were out of detergent so we couldn’t wash our clothes. Another thing that kind of upset me was that they have complimentary shuttle service everyday but on this past Sunday, we were leaving to go to the airport to catch our flight and found out they didn’t have a shuttle that day and were ubering people to the airport which wasn’t a problem until we were gonna have to share an uber with others but when the uber got there, they realized there was no room for us in it so we’d have to wait extra long for another one to come and said it’d be here in 3 mins yet never came. We then had to go inside and ask where it was and she said she would just order a new one. By the time we got to the airport we had missed our flight and had to wait at the airport for 7 hours to catch a new one.

We expected breakfast, but were told it was not included?!

N/a

No issues

I booked this hotel because breakfast and parking were included, allegedly. However, both of these were extras that required additional payment. The water bottles left in the room were for a $3.00 charge. I had to pay incidentals charge of $75.00 per day. I have never had to pay this before. Hopefully, it was all returned as nothing was used or damaged. Disappointing.

The room itself was lovely however the head so

Seamless

Breakfast was good.

Their were no vegan options, no alternative milk, etc

The hotel was filthy, we did not have hot water for all but 1 day of our stay. I was charged late check out despite leaving the hotel at 5am for a flight. Multiple attempts to reach the hotel manager during my stay went unanswered. I have since sent an email and still no response. I would avoid this hotel, all the negative reviews are true.

When i showed up to the hotel i was told it was sold out. Not ideal.

Check in staff very attentive, room very clean..good job will return

The room was great and so was the staff.

Okay

No breakfast

I was unable to check in at all. When I arrived the concierge told me they no longer had my room available (less than an hour after I booked it in the afternoon), they could not help me, and that I would have to seek reimbursement from hotels.com. I have been trying to contact hotels.com for reimbursement but so far unsuccessfully. Terrible experience.

Cleanliness

No

easy to and from the airpot. clean and comfortable

Clean room

Clean room great staff .. 10/10& cuz

Clean, quiet place

Did stay for breakfast early flight.

The handling of this was unacceptable. I was traveling with four people, and I was offered a king bed as a solution. When I explained that a king bed would not work for four people, the staff member shrugged and responded, “I don’t know,” as if this was my problem to solve. I spoke to three different front desk employees, and the tone was consistently rude and dismissive instead of helpful or solution-oriented. Eventually, the last person told me the room was being cleaned and would be ready shortly. Instead, I waited over an hour, which made me late to an event. I did not get to my room until after 4:30 PM, which is unbelievable given the check-in time. To make matters worse, when I finally entered the room, it was two regular-sized beds, not the two queen beds I booked. What also added to the frustration was the misleading information about breakfast. The listing online indicated breakfast would be free; however, when I arrived, I was required to pay.

The hotel is super close to the airport, so the Uber was cheap since we made it late at night after shuttles stopped running. However, the shuttle to get us back to the airport was convenient. The hotel room and common areas were clean and comfortable.

Very clean hotel and the shuttle bus is very convenient! Wonderful stay

The front desk was understaffed but the stay was great once we checked in.

The staff was very pleasant to working with!!

Stay was good.near to JFK airport. Has frequent pick up & drop airport shuttle from Air train station.

Airport shuttle was very convenient. Room was clean and large. Staff was very nice. Area is very noisy at night and there isn't much around. Only stayed due to its proximity to the airport as I had a super early flight. Otherwise I would have preferred to stay in the city.

nice, small, i was a expecting a bigger place. but the attention and staff was awesome.

Manoj was our server at the restaurant. He was quick and responsive and made sure we were taken care of. I’d recommend this hotel !

Clean room

The AC in the room was extremely loud. I did a early check in which I understand I need to take the room available, however I was not expecting to be placed in a room next to the laundry room which was very very loud also. The door of the room took so time to close unless you push it close. The AC in the room would run and then started making a loud noise. At breakfast I placed an order then changed what I was ordering, I was unfortunately brought the previous order. I am a big fan of the Hilton properties however this is one that I will not be staying in again.

The staff wasn’t rude but they weren’t really Ki

When I finally did speak to the front desk the reservation wasn’t in the hotel system so I couldn’t get the room i’d booked. We ended up having to

Sold 2 queen bed rooms, but provided king

Good proximity to JFK airport. Expensive but that's New York City.

Food was good but expensive.

Booked multiple rooms for our group and instead of the twin (2 Queen beds) got all King beds. Not going back

My wake up call was 15 minutes late - luckily I was up and already getting ready but that could have seriously impacted my morning. The shuttle bus was oversubscribed and there was no organisation of loading so I ended up being left behind on the first trip of the day. They came back around but I was 15 minutes later leaving that I expected. The hotel is in a noisy location but it was perfectly quiet for sleeping and the hotel is nice.

Not worth the price.

Very tried

Yes

Paid parking and heating unit was noisy

The front desk was helpful, the room was clean, the bathroom had all the amenities, and it was close to the airport for very early flights.

Highly disappointed ..

Room was clean. They need to run free shuttle from airport to hotel later. last one at 9:50pm is too early. Run it until 11pm at least.

Staff was kind but upon arrival I was given no keys to access my room due to technical glitches. I was told keys would be left under my door for later but they were never left. Additionally my sheets had black spots on them. Overall convenient spot to access airport but not worth $200/night.

Clean room

Clean room, polite staff.

This hotel was lovely! The room was very spacious, clean and absolutely worth the price. The hotel shuttle was also clean and reliable and the staff at the front desk was very nice. My only note would be the location is off the highway and in a very queens backroads type of area so its not aesthetically pleasing nor in walking distance of the nearby train stations but if you dont mind that, I 1000% recommend staying here!

Good place i have stayed before. Secure parking. Close to JFK.

Nothing to say

Good room, clean, comfortable

Very clean and new rooms, friendly and accommodating staff, excellent location!

There was no breakfast

Bed was very comfortable after a long day traveling.

Did not have breakfast

The front desk person was rude. When asked about parking, she told me I can park on the street. I was aware that there was a parking fee and was requesting to pay for parking. My key card was not activated when I pulled into the parking lot. I had to back up and return to activate my key, which made her a little angrier. When working in customer service, it is essential to exercise respect and kindness. She needs a class in customer service.

Overall, the room was nice and clean.

I was disappointed to find small cockroaches hanging on the wall. Really disgusting!

The room was clean, the only complaint is none of the accessible electrical outlets worked properly and it took forever to charge my electronics (i.e., cell phone, iPad, and camera)

The perfect place for my sister-in-law's wedding.

Room 8/10, staff: the staff member at the front female light skin, black hair,10pm working has is rude, unwelcoming more concerned about going in the back to sit down rather than greeting people, she is not a plus to your hotel. Shuttle service to airport doesn't start until 615am. Inaddition no coffee or any form of breakfast at 545am, again the very same staff members was uninterested in working. I stood in the lobby talkong to 2 other customers and they had the very same things to same about the front desk worker. Some people don't belong in service industry. Sad because the hotel was okay. Amenities idk i was there for a short time to go on a flight. Shuttle service nedds to start earlier.

Room was spotless and staff were courteous & helpful.

Great friendly service at check in and check out! Very comfortable bed and sheets. Great hotel

Shuttle did not come to JFK as it was mentioned (10 p.m)

Cleans

The hotel manager named Ms Joy who was investigating my case has since left the company. And no one at the company has bothered to get in touch. The service overall was horrible and tacky.

Great room

Immaculate room.

room was clean, staff were okay. can't complain for an overnight stay.

The hotel was so noisy with continuous construction during the night. The food in the restaurant was extremely expensive for what you got. A very disappointing experience but extremely close to the airport.

Outstanding.

Clean and huge room, friendly and helpful staff, useful location about 10 minutes' drive from JFK

Staff at the front desk were cordial and respectful; the buffet breakfast was very good; room was clean & cozy; and the shuttle service (to/from airport) was safe, on-time, and generally comfortable.

Good location and shuttles to airport regularly. Clean room, decor ok. Friendly staff. Have stayed 3-4 times when coming thru NY

The room has a musty (like toe jam) odor. We stayed only one night, but it was noticeable as soon as we walked into the room.

Clean room

Early check in was accommodated with ease and little

Once you’ve figure out the shuttle location, at the airport, you can expect a very busy front desk at the hotel. And, that’s why no one has answered your phone call concerning the wait time for the shuttle. There was only one person working the front desk, at very busy hotel.

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The experience was fabulous! All employees were helpful and friendly. Everything was clean and nice! The only issue was the front lot...it was cluttered and clunky right at the door, I realize that space is a premium in NYC so that may be the case for that.

It is what it is, and a bit more. Close to JFK, an hour away from the city. Overall well maintained. The room and bathroom are in pretty decent shape, above expectation. The lobby area is basic but decent. I would've skipped the Halloween decorations, but to each his own. But, in all honesty, it is EXTREMELY overpriced for what it is. I would've expected to pay about half of what I was charged. Other than that, gets the job done.

the front desk staff and manager refused check in for the prepaid stay. Traveler had lost/stolen wallet and could not offer a physical card at check in. they refused to accommodate. Hilton corporate was called twice over a couple hour period to resolve and assist to override the front desk staff. after continued discussion they finally made an exception and allowed check in. Staff was not very friendly or helpful during this process.

Clean, spaces room. Friendly and courteous staff

Beautiful hotel with excellent customer service. The staff were very courteous. I enjoyed my stay.

Yes

The staff was great about answering our questions, and checkin/checkout was easy. The transportation from the airport was reasonably easy. You take the free AirTrain to Federal Circle Station, go downstairs to groundlevel and walk under the covered breezeway to the hotel shuttle pickup area. The Hilton Garden Inn shuttle leaves the hotel every hour and half hour to arrive at the pickup area 5 minutes later so you don't need to call for a ride. You can also ride back to the Federal Circle Station, go to the second level to ride the AirTrain to the Jamaica Station (less than $10 charge) then buy a LIRR train ticket to Penn Station if you want to go into Manhattan to see some of the sites. It was a safe transportation method. We easily walked from Penn Station to the Empire State Building, Macy's, Madison Square gardens, Time Square, and were easily able to catch a cab to go see the Statue of Liberty as well.

The airport shuttle and check in staff were extremely friendly and welcoming.

The place was so peaceful and quiet I didn’t even wake up in time for bfast but I had a great relaxing weekend. Staff was very polite and friendly. I will definitely be back.

Great place to stay overnight for a next day flight.

We arrived in late at jfk and just took a quick taxi there. In only cost $13.00 for the taxi. $20 with tip. Arrived around 10 and left before 7 the next morning. Breakfast was offered for a cost but we did not have time to wait.

Expedia says that this hotel has airport shuttle operating 6am-10pm, but reality is that the last shuttle is 9:45pm. We did not know and waited in cold wind for 40 minutes . We then called the hotel, and the person on the line was rather rude.

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Great stay!

Room had super NOISY AIRCON, Zero extras like a cookie / nibbles. No extra blankets anywhere. Absolute minimum provided.

Parking lot was dirty, had to pay $40 for parking on top of the $400 plus per night. Unsafe, side door broken and never closed. Repaired the toilet in the room, didn’t flush. Extremely disappointed.

Y

Everything was good at the Hilton. The breakfast was above great. Like one of the best breakfasts we’ve had at a hotel. The water pressure was a little too harsh for us, but the temperature was good so we didn’t complain.

Did not Open on time

The staff at the front desk were super friendly and helpful! Thank you!

Clean room. Friendly staff.

It’s convenient

Clean, updated room. Welcoming staff with assistance offered with genuine hospitality. Excellent location near JFK.

Disappointed shuttle does not pick up or drop off at your terminal so had to take a taxi to the hotel and a lyft back to the airpory

Around the property was so dirty. Our room had a whole ib the ceiling that they tried to duct tape

Include breakfast

Any type of potato was deep fried. A few more menu items would be beneficial

I expected the worst from JFK airport hotel but it was clean and nice and the staff was excellent

Convenient and great value for money! Shuttle times too restricted. I had to take a cab!

Good hotel, you can pay for parking and park

Impressed. Will stay here again.

It was close to JFk

Limited food options. Have to call for shuttle to come.

Shades in the room did not work. Not enough light during day.

Short staffed and breakfast was so so. Hotel was ok. If you are looking to fly in, spend the night and fly out again, I guess its ok. But no dining near by. Not a great area. Must uber and nothing is close. Would not stay there again. I will say the transport to and from JFK Federal circle was good.

No shuttle to pick me up at JFK. I have a $50 credit that I have been unable to use at a hotel or rental car.

Service staff is rude. Sink tap was not working. No one came to look even after complaining. Worst service staff

Nice place to stay. Room was very clean. Staff was great. I just wish the shuttle dropped you to your gate instead of the air tram. All in all a very pleasant experience.

Room smelled like pee. Staff inattentive to the point that when a fire alarm accidentally went off at six in the morning they made no effort to explain to bleary eyed customers who stumbled down the stairs. And then didn’t even shut it off until asked again.

It was quiet and staff were helpful.

A convenient hotel with comfortable accommodations.

I do’t like dine in they don’t have that much variety of breakfast seems like a restaurant

Close to airport, very convenient

Room was clean Staff very friendly

Service was great

Excellent

A lot of traffic

The hotel is really nice and close to the airport, even thou nothing to eat nearby or even anything to see. The shuttle is timely, the staff at the front desk is polite (the really short lady was extra nice) she so tiny.. Loved her but clearly forgot her name, but we did tell the manager about her great service. Also with how close it is to the airport.. we really couldn't hear the airplane that much.

Excellent customer service ;)

The only thing i didnt like about my stay is that there did not have parking space at the hotel had to park on the street

Check in was easy

Clean room. Great comfortable bed.

Clean, courteous and near the airport for out early flight

Would stay there again. Very nice staff

stayed prior to flight. good and convenient stay. thank you for shuttle.

There was a really strong smoke smell in our room. As a Hilton member I'm used to getting free water at checkin. This property said you only got something if you were a silver member or above.

Generally a fine stay, staff friendly and helpful room clean and stocked. Big complaints with the “hvac” which was ineffective and rattled like a Sherman tank. The most disappointing thing was the TV reception. We are Vikings fans and Emmy watchers and both channels were at best pixelated and often went down completely.

The AC didn't work in our room and we got a fan instead. So we slept in a warm room for $380 a night. Hilton should have a look at this hotel..

The property was quiet and I felt safe.

Just stayed for one night. Really love the shuttle service, very convenient amenity.

Parking was very expensive for guest.

The airport shuttle didn’t start early enough for my morning flight.

Really enjoyed my stay here and the proximity to JFK airport is definitely convenient. The only complaint I had is that the walls are a little thin and so I was able to hear the ice machine periodically but other than that I'd definitely stay here again.

Great people and service.

The hotel was clean and convenient with an on-site restaurant. Perfect for a stop overnight between flights. I wish we had been told that the shuttle picks up every 20 minutes at JFK, because we made extra effort to figure this out. It all worked out though!

Enjoyed a short one day stay. Everything worked and felt safe

Perfect Airport Hotel.

Not walkable. Need to uber to restaurants. Or eat at hotel.

Will choose a different option for my return

The room was nice and the room service and cleaning was great. I had a comfortable stay

Dinner was pricey but good.

Said airport shuttle was until 10pm, but I was never warned. I even asked via expedia at time of booking and they never answered.

There was a broken toilet and a hair in my bed. Moved me rooms, then the shower never got hot.. so they had to let me use another rooms shower and go back to my other room. No comps no apologies.. sucked

Airport

Toilet worked poorly. Window shade broken. Air conditioner worked poorly

Very clean and nice hotel

Mold in bathroom. Extremely hard to move suitcases in room doors are very heavy and hard to hold. Front desk not friendly. Need more staff on to help with long lines

Leaky roof water on floor. Dog pee in elevator, no leanancy with check in time

It was ok

Not very good experience. It started off that i wrote to the hotel a couple of days before i came with regards the shuttle - never received any answer (the mail on their website) - so i had to pay for an Uber. Second, the hotel is old, run down, not pleasant. Checkin took long. Not a nice hotel. Oh, and the AC is very loud so I had to turn it off to sleep.

The house keeper or the stuff stolen our souvenirs that we just bought from our visiting the Empire State Building and alone with our medication and they claimed they didn’t but look! Who else got into our room during our time out of the hotel, this is not good.

Room had no hot water , Ac at point in the night would make loud noise and wake me up in my sleep.

Do not book here our AC was broken and they did nothing about it said they didn't have a fan went to check out and the lady had a fan

Clean and affordable

Nice staff and clean rooms

**Limited Airport Shuttle Hours**. Check with the hotel if you have an early or late flight. I made this mistake of booking this hotel and had a 640a flight and found out the hotel starts at 6A and I think stops around 9. Make sure you check hours and don’t pay a premium for an airport hotel and don’t get the benefit of it.

For 375 to $400 a night and you don't have a bench for your customer to sit on when they come outside it's very ridiculous I asked for my sheets to be changed 2 days in a row and did not get anything done

P

The shuttle only takes you federal circle.

The first room I was assigned the sheets were dirty the front desk assigned me a new room. I paid for parking in cash Because I didn’t want any charges on my card and I was still billed for parking. I tried calling the hotel 5 x I was redirected even given a number in Manhattan

Nice

The layout of your front area was unique because of openness

Transport took 1.30 minutes plus hotel clays 2star

Recently renovated rooms, very clean and comfortable with coffee machine and fridge. Bar and restaurant area a little basic and lacking in personality but a view into the kitchen was good and I had an excellent meal. The transfer to the terminals was actually to the Air Train which initially concerned me as I had an early check-in and it was the main reason that I was spending the night near JFK. My previous hotel stays took me to the terminals, however there are major road works and delays around the airport area so it could actually be best. Surprisingly it only took 30 minutes from hotel to Terminal 8 and that was the last stop. Although not as easy as a transfer to the terminal doors it was not difficult and the airtrain from the drop off to the terminals is free and well communicated.

The rooms dirty Carpets old

Great location near airport. Quiet yet very close to good restaurants

Hotel was great, staff was friendly. I really appreciated the late check out for my international flight

Nice rooms for the area

Very nice staff

It was the perfect location for what we needed. However, whenever we needed the front desk there was always a line out the door and our phone in the room did not work. Other than that it was an okay stay.

Nice rooms only real noise was from the planes flying over

Bed was comfortable and easy to rest!! Shower needed done more attention as there were black mold/mildew around the inside of the lower extremities!!

The facility is very good ,and the staff very courteous. The immediate outside environment is however dirty

Convenient

Convenient, awesome staff.

You shoukd let gusts know about shuttle is done at 12h00 pm on week days. STAFF should smile always. Parking should be free.

Great location great staff quick check in nice rooms. I would recommend and repeat stay.