Hilton Garden Inn NYC Financial Center/Manhattan Downtown

The AC units were not very good. They also would reset every 6 hours to 76 degrees.....

Loved my stay. Always a good time.

We chose this location because of the location. Super convenient to all the subway stations. We didn't really stay at the property much as we are out most part of the day and came back to sleep. There is no breakfast provided.

Excellent staff and room. Air conditioner was loud.

这家酒店我不喜欢

Everything was as expected except the bathroom door is a barn style door that refused to stay closed. Slid itself ooen every time and there was no latch. Ended up jamming a towel under it so it stayed. Everything else was good and clean.

.

Exceptional

Our stay at the Hilton Garden Inn was perfect. The room was clean and the staff was super helpful and friendly.

Staff and location to a degree. Very congested entrance, poor lounge, tiny room, not worth for money.

Great customer service. Really enjoyed our stay here.

It was good experience

The only thing I was upset with our hotel is that the tub wouldn’t drain while showering so when we took a shower the tub was filled with water up to our ankles and had to wait until it drained for the next person to shower

Goid Good

Exceptional

The water view was spectacular!! Location was great for getting anywhere in Manhattan on the subway. Amazing access and views to the Hudson River Parkway, bikes, East River,several piers, ferries and the Statue Of Liberty. The staff refused us water bottles. For a $4000.00 stay it would have been a nice gesture not to beg for water. Facilities were standard. The bar staff were very accommodating. We thought it very strange that you didn’t have to use your room key to access the elevator. I think this is somewhat unsafe?!

Solid stay. Knew it would be consistent and clean. Easy to travel from. Would recommend for a work or solo trip!

Nice clean room for one night!

The location is great. Very close to subway stations and practically on the water. The hotel itself is what you would expect for the price you pay. Our only issue was the water in the shower was scalding hot no matter which way you turned the dial. It never got cool. I didn’t bring it up to the staff. Don’t know if it was just our room or the hotel. Overall, I would stay here again but would check the shower temp before unpacking.

Quite a spacious room compared hotels of the similar category. Super helpful staff. Very convenient location to reach Midtown, Brooklyn , Staten Island ferry and NYC ferry is 2 min walk away Nothing in particular

Exceptional

Great location in FiDi

Great room and views The laundry at the front door of the hotel

Very good

Disappointing

Great location ! Room was impecable, staff was amazing ! Highly recommended !

Staff at Restaurant was great, room was clean and bed and pillows were comfortable.

The room was clean and the staff was friendly.

Very good

The hotel is clean and the staff were very nice and accommodating. The shower doesn’t adjust the water temp good at all. It went to scalding hot after I ran it then when I adjusted to cold, it won’t cool down the water. I had to wait there for 10 minutes or maybe more trying to adjust it either direction for the correct temp. Also, I had to check out since I wasn’t sure what time I’ll be back in the hotel after my race and had to change in one of the 2nd floor restrooms after I claimed my luggage at front desk and the restroom was not air-conditioned at all. I don’t understand how during a heat wave this restroom was not cooled down at all.

The hotel's location The view from the window The ability to leave our bags in the luggage storage free of charge Friendly staff We were not charged any extra fee for checking out a little later than scheduled There was no complimentary water in the room There was no tea in the room, only coffee The room was a bit cramped The shower was inconvenient: weak water pressure, and the showerhead was fixed to the wall, making it difficult to shower comfortably The water level in the toilet bowl was unusually high I couldn't lower the room temperature to the level I wanted The blankets were too warm It was impossible to air out the room because the windows couldn't be opened There were no hooks for jackets near the entrance There was no threshold at the entrance door The shower was not very clean

Kind staff. Really bad restaurant. Broken elevator. Surrounded by construction. Paid extra for a water view that required leaning against a wall and peeking around a building to see water.

The location is very nice, quiet in the room and the area with easy access to subway around and view of the water. Room was clean and bed was good. The plastic and paper cups in the room, no real drinking glasses. Also only 1 paper cup was available in the room, so had to make coffee in a flimsy plastic cup, which is not good.

Fit our needs, clean room, nothing fancy

Location

My stay did not include breakfast, per the receptionist I didn't like that the breakfast was not included

Good location for downtown, comfortable

the beds are too small! they are not queen size, they are full, this was not advised at any point in time!!

Exceptional

Very good

Friendliest staff on duty late that evening, made a terrible day into a lovely human to human interaction :) many thanks!

Transportation and easy to get around. Hot water wasn't adjusting properly in the bathroom.

The room was clean and the hotel was great overall just didn’t like I had to pay $70 to park in the garage across the street :( wish they had more parking options but I know for next time

Staff was professional. The room needed a more thorough cleaning. The carpet needed to be clean and the work chair along with the dresser was dusty and had crumbs. In all great location and water view was nice.

good

Exceptional

Superb

Excellent accommodation and great staff.

The room was clean, but the bathroom door kept sliding open on its own, and one of the elevators was always out of order throughout the day by staff which constantly created a problem with wait time to go up and down being on the 19th floor. Also my key card sometimes had issues unlocking the door to the room.

Best location

Great location. Super clean. Friendly staff. Great value for NY. Rooms were a decent size for NY too! The elevators are slooow! And there are only two for such a large hotel. But it’s a minor inconvenience that you get over pretty quickly!

Everything Nothing

It was a good stay overall.

Not

Breakfast was great.

The main highlight was the great location. Staff were friendly. The room had a strong smell of marijuana when we arrived, to the point that we had to ask staff to clean it. The tap water was brown the first night, although it improved slightly the next day. The conditioner bottle was also empty, so we had to ask staff to refill it. Overall, it was a very average hotel — the main highlight was the great location.

The main highlight was the great location. Staff were friendly. The room had a strong smell of marijuana when we arrived, to the point that we had to ask staff to clean it. The tap water was brown the first night, although it improved slightly the next day. The conditioner bottle was also empty, so we had to ask staff to refill it. Overall, it was a very average hotel — the main highlight was the great location.

Superb

I’m not sure if the windows were tinted, but it would be terrible if the people living in the condos across the street could see through our room. We could definitely see through the windows of their condo, and I hope they don’t see through ours either.

We loved that it was so close to a subway station. I’m not sure if the windows were tinted, but it would be terrible if the people living in the condos across the street could see through our room. We could definitely see through the windows of their condo, and I hope they don’t see through ours either.

Great location. Employees (most of them) were not very friendly (looked bored). Room was super dark as it looked toward the hallway not outside. Pool looked old and dirty. Gym was nice but too hot as it is in the same space as spa. It was so hot that I had to leave.

Great location. Employees (most of them) were not very friendly (looked bored). Room was super dark as it looked toward the hallway not outside. Pool looked old and dirty. Gym was nice but too hot as it is in the same space as spa. It was so hot that I had to leave.

Great location!! Clean room and bathroom!

Yo lo recomiendo a otros.

Rooms were very clean, the whole place looks updated, it was super convenient to get to the subway and get around Manhattan, we even had some views of the water from our window, facing south. The hotel is right across from the Staten Island Ferry. And, it was very quick to walk to the Statue of Liberty ticket office (Castle Clinton Box Office) to pick up our pre-purchased tickets. It is not completely quiet but I doubt anywhere in the city is. It is definitely less crowded at night in that neighborhood so quieter than other places like Time Square, but you still hear sirens and construction going on around.

Servicio excelente.

We enjoyed our stay here Receptionist team were always smile and make our day delightful. I loved Martin's beautiful smile and calm and welcoming face. They provided everything we asked for. We'll be back soon! Nothing to mention.

Exceptional

Very convenient location, close to the bay, walking distance to multiple metro stations and room has views to the river and fireworks at night.

Our room had good whilst limited river views, Rooms are of good size, we had breakfast included, which was cooked to order with a good selection and excellent quality, I would absolutely stay here again.

The location is great. The staff was great. Newer more comfortable mattress, and AC that was more dependable. Long waits for an elevator.

Good location. Safe. Good transport links. Clean and modern hotel. Helpful staff. Security deposit felt excessive but was all refunded after stay.

Good breakfast selection and very helpful and friendly staff The building is designed terribly. The floors are all wood tile so they echo every sound from the hallway into guest rooms at all hours. And the incessant loud a/c unit does not have a way to turn off just the fan so you are left either suffocating or having to fall asleep to a very loud a/c. I could not get a decent night’s rest.

Exceptional

Location is perfect for those who wanted close reach to the bull and the statue of liberty port. Room was perfect as always and the staff is super nicely! The facility has a lot stuff available, i think the price is low because the streets outside is still in construction (its been like that a couple of years ago) None

Exceptional

Great location. Friendly staff.

Clean room

Location excellent, staff and comfort excellent. Room size good, cleanliness excellent. Good stay, thanks! Noisy neighbors at 3 AM both nights, not the fault of the hotel but very annoying and frustrating.

We have been there for just one night.

We were close to the ferry for the Statue of Liberty and the Brooklyn Bridge. The subway entrance was across the street from the hotel. We felt very safe in the area even at night.

Great location! Staff was amazing, so kind! Nothing.

Exceptional

Good

Staff very efficient

Great location

Room was clean & staff was so helpful

The hotel location was a close walk to 3 different subway lines. The lobby was bright, comfortable and welcoming. They had coffee in the lobby in the mornings. I didn't like that Hilton doesn't award points if booked through booking.com. The front desk warned us but the shower in the accessible bathroom drained outside of the shower.

I walked in to get a room I reserved onlinr only for my reservations not to be there I was talking to a staff member at the desk that was there last time I try to get a room from this very same hotel and after seeing rooms available 10 mins prior whenI asked for a room he said they was booked this was on a random Tuesday now this time im having trouble with a reservations so they tell me to make it again so I made the reservations right there in front of them they gave me my room key only to go up stairs and my room key doesnt work so I go back down the stairs to let them know its not working for them to give me another room in the other side of the same floor which is now loccated adjust form the engineer room which for the two days i was there was consistently loud because staff members relentlessly when in and out of the room slamming the door its doesnt even make sense why have a room where staff members need to go in and out repeatedly near the guest

Convenient location. Breakfast is a bit overpriced.

Terrible experience

Two minutes to Wall Street. Lots of dining close by. Walked to system island ferry. Calms down in evening but still lots of action

Exceptional

Clean, quiet room, nice view, frendly staff

Nice hotel. Would return

Good location, generally clean & lovely staff The bed was extremely uncomfortable - mattress too soft. There should be provision for firmer mattresses

We liked the location of the room and the view. There was a leak from the A/C on the carpet and no-one could figure out how to stop it. There were no available rooms until the next day and we liked our view, so we just put towels down and avoided it.

We liked the location of the room and the view. There was a leak from the A/C on the carpet and no-one could figure out how to stop it. There were no available rooms until the next day and we liked our view, so we just put towels down and avoided it.

The staff was super helpful and friendly, great location walkable to subways, and awesome partial views of the water. Three super fast elevators, however during checkout it took a bit to catch one as everyone was leaving at the same time. Would definitely stay here again!

Location for the financial district Expensive, poor quality

Superb

Nice

Room was tiny. 2 drawers and they didn't close. Shower had “some chunky gunk” on the flour.

We had such a wonderful stay at this hotel. The staff were incredibly nice, kind, and accommodating throughout our visit. The location was perfect too easy access to everything, which made our trip so convenient and enjoyable. Highly recommend staying here!

My stay was pleasant.

We had such a wonderful stay at this hotel. The staff were incredibly nice, kind, and accommodating throughout our visit. The location was perfect too easy access to everything, which made our trip so convenient and enjoyable. Highly recommend staying here!

Superb

..

Very good

Stayed at the Hilton Garden Inn FiDi and had a great experience. The location was perfect — subway station nearby, the Uber shuttle stop was only about a 7-minute walk, and everything was very walkable. Wall Street was right around the block with tons of places to eat nearby. Even The Dead Rabbit was just down the street. Very nice place overall and super convenient for getting around NYC.

After a long flight, we arrived earlier than planned but Ann at the front desk made sure to find us a room. She was awesome. Great location and excellent customer service. We plan to stay there again in September.

location is great, rooms are okay for the price carpet was quite unhygienic

The location of the hotel for our activities Non smoking rooms but I definitely understand

Non smoking rooms but I definitely understand

Good value for money The location is good, very quiet. It’s a working district. Easy to connect with busy, subway and ferry at waking distance

Friendly

Great location near the Ferry Terminal and easy access to the subway.

location is great, rooms are okay for the price carpet was quite unhygienic

The flash screen TV None

Exceptional

None

Very good

Exceptional

Martin was an excellent staff member as always !!

Every day the room was cleaning and Change the towels .

Very clean and friendly staff. Kay at the front desk was very sweet and helpful! Great location if you are planning to be in the Financial District. I selected a room with a city view on Expedia, but it's a side view only because the One New York Plaza building is right in front of the hotel. They moved me to a room with a Water view, which was great and very appreciated, but there is still the building blocking the view, it's a side view as well. All in all, a very nice hotel. Beds were super comfy!

Clean hotel. Appreciate the free airport shuttle. Location was good, close to shops and restaurants. Would stay again.

Location in front of the ferry Construction in front of the property was noisy

Location. No curtains in room that would close. Was awake very early and I couldn't sleep in. House keeping staff didn't speak English.

Good location if you are visiting FIDI, Battery Park, Statue of Liberty/Ellis Island. Rooms are small, even for NYC. For a short stay it was fine but for more than a night or two, it would feel way too cramped!

Exceptional

Location in front of the ferry Construction in front of the property was noisy

All good

Had a great first stay! Our room was clean and the bed was comfortable. We enjoyed the location and the staff was kind and accommodating.

The hotel meet all our expectations for a great stay. The water view was worth booking. The only problem was the size of the room, a little small but this is New York. Staff service was excellent.

Staff was great, great location

Very good

Helpful staff. Cleaning was limited, I didn’t mind as it was only me.

Excellent, this was our second year at this hotel while we were participating in the Five Boro Bike Tour, this place was absolutely awesome

clean room

The hotel is in a great location. Close to parking, steps from the subway, an easy walk to the Statue of Liberty ferry, and just minutes from the World Trade Center. The area felt very safe, even when coming back later in the evening, which made the whole experience even better. The staff were friendly, welcoming, and incredibly accommodating. The room was clean and comfortable, and for New York, the price was surprisingly affordable without sacrificing quality. Highly recommend this hotel for anyone visiting the city. Safe, convenient, affordable, and exceptional service.

Great location

It’s not looking like a restaurant

We only stayed for one night and didn't use the restaurant or get room service. However, the staff was very nice, the room was lovely and the bed was comfortable.

Staff were friendly and helpful.

was automatically greeted & helped, great location very close to subways & food. room was always clean and staff was very friendly

Great location and views!

I stayed here recently with my fiancé and chose this hotel for its location and accessibility (right next to a metro station). The room was spacious and surprisingly quiet. I was also impressed with the staff attentiveness (checking in for a bag on my request and keeping the luggages secured until our flight). I highly recommend it!

Es la segunda vez q me quedo ahí y me parece magnífico es una zona buena y los cuartos están en muy buenas condiciones

The room was clean and the whole place was pretty modern. However, do note that the private restrooms inside the rooms do not have locks.

Great staff but very average place fir the rate

Great spot in FiDi. Easy walk to the ferry, 9/11 and more food choices then you could eat in 2 lifetimes. Older and slightly worn, but clean and quiet. Would visit again.

My coffee machine didn't work. I have a Keurig and tried a couple times. Not a big deal, finding coffee in nyc is not exactly difficult, but would have been nice to have little something in the room. Should have reported it perhaps but that's not how I spend my vacation time.

Very clean and well situated to go to the ferry to see Statue of Liberty

We were very lucky to have our room ready at 12 pm, so we could check in when we arrived at the hotel. It was very nice news after a long way to NY.

Lovely place to stay, clean hotel, helpful staff and close to transport links needed to get to other areas. Would stay again!

Close to the ferry! Safe to walk around at night! Great experience!

Outstanding service & facility

Super clean And Thumbs up For Nice Front Desk service and cleaning Lady Alba Thank you so Much

We felt safe here. We start here every time we visit NYC and probably always will.

Everything was perfect!

Es gab kein Frühstück, beim reservieren war es nicht deutlich angegeben, das dass Hotel Frühstück nur verkauft und nicht zur Verfügung stellt.

I loved the location near The Battery (park) and the business/financial district. The rooms are very clean and restful.

The truth is that the room although they fixed it every day, I noticed that they didn't clean the bathroom well, The room, although I expected it to be small, was smaller than in the previous hotel where I stayed and this time I booked a bigger one is supposed to be! But in general the hotel is ok!

.

Loved my stay

This hotel was in a great location. It was quiet and comfortable and close to the subway.

Very nice staff. Very clean. I left some things in the room and they had found and kept them for me until I was able to get them.

Great location

Room was nice, location is perfect and well connected. Breakfast not great as it has to be ordered from a limited selection. Ordering waiting and eating takes an hour every time

Very clean. Excellent amenities and staff very helpful.

Check in was easy, staff was friendly! Rooms a good size, AC worked great. Great location

Everything was nice

Everything was wonderful during our stay. We will be back there to stay. It’s quiet and had a great view of the water. Across the street is the 1&2 subway entrances. These take you uptown and back with ease. The staff will check in with you to see if there’s anything they can do.

Clean room and staff, view, wifi, bathroom

Clean room, nice staff when we checked in and out at crazy hours, wi-fi worked great

Location was great, the staff were all very friendly and made check in easy. Would stay again.

Clean room, the entire staff was friendly and helpful. The hotel was well kept and in a great location with beautiful views.

It’s a great affordable option. It’s clean, the elevators are quick, the bed is comfortable. All the staff are very nice.

Great location, nearby the ferry to liberty island. Staffs are polite and always helpful.

Enjoyed staying in this location. I was in town for a work conference and the staff were nice, and were great about communication when the kitchen was closed unexpectantly.

Friendly staffs. Nice view on our window.

Was good. Very friendly staff.

Staff was kinda and very efficient. Made check in super simple.

Didn’t partake of these options.

but it was cool

Clean and right across the street from Staten Island Ferry, Starbucks and the train! Convienent location with eateries close by. We traveled with kids - bagels, coffee, pizza and full breakfast (George’s) were all within walking distance - along with the bull statue! Front desk staff was 10/10! They went out of their way to assist us - maps, calling for car service, providing recommendations. Admittedly, the rooms are a little small but within reason by NY standards.

Hotels lobby, entrance and elevators needs improvement

Yes

Very clean and modern

👍

yes

No kitchen. Stay was terrible. They did not give me the room that I paid and reserved. Instead we stayed in a room that had wall papers peeling off the wall. Bathtub hardware fell off to where you couldn’t take a shower. Ceiling patch unfinished and no hair dryer.

All power outlets and USBs for charging phones on both sides of the bed were broken. Clogged sink and loose bathroom sliding door reported and got fixed by the technician. Terrible idea to place the ice maker by two rooms with annoying sound! Restaurant was poor in space and menu for dinner.

Excellent stay and exceeds value for price. Big rooms for New York Standard. Cleanly rooms with housekeeping every day. Large bathrooms and located in a quiet area right by the Staten Island Ferry. Only down side is that it’s about a 20-30 mins to Times Square and other popular location, however it’s near a subway where you can ride it all the way to your location with having to transfer subways. 10/10

Clean, good area

Great place to stay!!

Very good

The room was very clean. The staff were very nice and helpful with everything that was needed. The service was top tier would definitely say 10/10 stay. Would definitely book this with this place. The view was amazing as well.

I really enjoy , it’s was for my Boyfriend Birthday I booked , He likes the space I will go back for a week soon

Ok

The fridge wasn’t fully cold

2nd floor restaurant and bar was a welcome addition.

Nothing to add, great and peaceful experience.

Clean room, fridge, coffee maker. Good shower. Not too much city noise on 24th floor. Great location right down at Statten Island ferry terminal, right beside subway station. Lots of great food options in area and easy to get around Manhattan/Brooklyn.

Staff were very friendly.

Good for short stay

Everything was great! The hotel is very nice, updated, and clean. It is conveniently located near subway stations as well as the Staten Island Ferry. We were very pleased with our stay and the staff was great! We arrived early on day of check-in to drop off our luggage, but our room was ready 3 hours before we were expecting and they offered to go ahead and check us in! This was a very pleasant surprise and we appreciated it! I would definitely recommend this hotel and would stay again.

Hotel was nice, clean, staff were friendly and the location and price were great! Two minute walk to the subway, and you can get wherever you want to go with just a little planning. Would definitely recommend!

It was very noisy Bathroom shower doors wouldn’t close entirely and water would leak out exceedingly Room was dark no lights

The room was clean and comfortable. The hotel is in a great location, close to the subway and within easy reach of several tourist attractions

Staff is nice and attentive. Definitely recommend

Very nice and convenient area of the city.

Decent hotel for the price

Excellent, good place and loction in the town. South district are more calm the week end

Room service in what it was the clean up crude and leaving clean the room but one time and you know it's like they really ain't worth the money that I spend

Nice room, good location, nice staff, quick check in.

good food

Yes

Customer service at this location was amazing. The cleanliness was above expectations, the location is ideal and I highly recommend this property to anybody visiting NYC.

Cleanliness

Yes

Great staff and service

Clean room, friendly staff. Simple check in and check out.

Staff was great . The room was nice . A few things for comfort could be improved like the quality of the pillows and the comfort of the bed .

Great stay. Quiet area. Nice bodega nearby. Right across from the 1 train and the 2/3/R are nearby. Easy commuting.

Great experience

Walking into the lobby greeted with a smile by staff. Room was nice and clean.

Nice size room and nicer size TV. My only criticism is the pillows leave a lot to be desired.

Great room, easy check in and check out. Everything went fine for my spur of the moment stay

Yes and spacious

Very kind staff. Nice amenities. Conveniently located.

parking was a night mare to start due to traffic and construction. once we were checked into our hotel the rooms had a stench to them, along with the refrigerator not working along with no storage for clothes, i felt like i lived out of my suitcase. once i had slept in the bed i felt as if things were crawling all over me within the night. the drink i ordered could of poisoned me with the over pour of alcohol. (espresso martini) along with horrible service in the morning breakfast during our last two nights/ tables were piled with dishes with no where to sit. i am very let down by this stay as i have only used hilton for business but this location was terrible.

The

Cleanliness and accessibility to all major touristy things were a plus. The day time front desk receptionists were great, even informed me what trains etc to use to get to places we were going. Night time receptionist Alecia I believe her name was, was rude. I checked in late which they knew ahead of time, she wasn’t even there to let me in hotel. Another guest had to knock on the office door to retrieve her. After that was a lot of eye rolling and sighing as if I had interrupted her important business of watching movies in the office. When I checked out this am at 2.15am the daytime receptionist had ordered me a vehicle, again had to interrupt her movie watching time to ask her if they come in or if I stand outside like with Ubers. She had no idea about the car for one, again sighing and lots more attitude and eye rolling. Eventually she just told me to sit down and she went back to her office. Tourists and guests alike do not go to hotels to deal with rude behavior from employees of a hotel, nor is it warranted considering that is her job! I can see why she is a nighttime receptionist, I would most certainly not want her having to deal with the majority of guests, very nasty attitude.

The staff was extremely helpful especially Victor and Martin. The room service was on point. The hotel is easy access to all restaurants and historical landmarks.

The staff were very kind.

Definitely coming back!

The city view that I paid extra for was of the backside of another building. There was no view. The room smelled funny. There was some other stuff, not worth mentioning wasn’t a great experience.

5 stars

4th stay at this hotel. The staff is friendly and accommodating.

The staff was super sweet! They safely stored our bags and luggage so that we could roam the city even prior to checking in and after we checked out. They also gave us a room on the 28th floor with a view of the Staten Island Ferry. Everything was great. My only point of concern was the price of the water offered at the hotel. $7-$10 for a bottle of water is too much and should be provided for a lower cost or as complementary to the room stay. Overall great stay though!

The staff was very friendly, the hotel was very clean and everyone made me feel welcomed :)

Staff were polite and room was ok

Yes

I always stay here when I visit NYC. Favourite hotel!

Room was clean, staff was friendly, perfect location for me!!

Epic

Nice!!

There was no notification sent in advance that the kitchen was closed so breakfast was not available this morning. I had to walk out of the building, through a construction zone that surrounds hotel ( in 28 degree temp) to get a mediocre egg sandwich at a deli and bring it back to hotel. The worst of it is that I didnt feel safe. The elevator didn't require me to tap my room card to get to my floor. I don't think I will stay here again regardless of the low cost. It was bad.

The hotel itself was in a convenient location in the financial district and was clean and updated. There was construction in front of the building that made access difficult and there was only a self-park option, so checking in with luggage was challenging. While the double room was advertised to sleep 4, the beds were full beds which could only comfortably fit one person. Given the situation, we asked about whether the hotel had roll-away beds, but they did not. Accordingly, the double room was not worth the additional cost compared to the king room.

Clean

The restaurant was closed. They chose to steamclean the carpets on superbowl sunday, so I couldn’t watch the game in the lobby. On Sunday walking out of the horel front entrance I nearly busted my ass on an ice patch. The worker there saw me almost fall with my cane and immediately attended to me and chopped the ice up. Staff was super friendly. Also the entire sidewalk was closed and very icy.

location and price

A

The closet in the room (standard, King bed) was extremely small. It was barely wide enough to hang a shirt. And despite the small size they thought it was a good idea to shove the iron and the ironing board in there too which made it very hard to access your clothes. Also, don't waste money on getting a room with water view. I was on the last floor and could only see the water by looking at a sharp angle. The view is pretty much blocked by a very wide tall building.

Clean room , staff was very friendly and helpful.

This has to he one of the worst experiences ive ever had in a hotel. It was not heat i had to sleep in my clothes. The towel and wash rags was dirty with stains. The shower had hair in it, my check out was for 1pm manager walked in the room to see what time i was leaving. Completely unprofessional. No breakfast... i actually would like a refund

Staff was courteous and accommodate a very early check-in (11:30am).

I paid for five morning breakfast but the restaurant was closed for renewal. They have told me to discuss with you. You should not have charged me for service I have not gotten.

There was no restaurant at the hotel

Perfect location

Great customer service

room was spotless and staff very helpful

Everything was neat and clean left for a couple hours and came back to a decent looking room after leaving it looking like a tornado went through the room

Room was fine. It

Absolutely

Everything was so perfect! Definitely recommend this stay!

First I know I requested ocean view but never get it, next was the room we got the when showering the water come out on the room . End up getting a next room but one floor down . But to top it off paid for breakfast and never got because kitchen was down . Just imagine our trip first to New York and the storm . Staff was great still . But my stay there wasn’t what I expected.

The best hotel I have ever stayed at! Everything was amazing

Room clean and good sized -- staff courteous -- good location being close to 2 different subway lines (4/5 and 1).

People at front desk were amazing!!

Clean room and early check in

All the staff was nice an helpful specially Milton he definitely went the extra mile to help with everything an any questions we had.

Good

All was good in the room. Only negative is that the dining room at breakfast was freezing.

Stains on the carpet, walls, and sink vanity. Shower had poor water flow, and the shower head needs a deep cleaning. Fridge didn’t work. Close to multiple subways, and beautiful water views. The room was small. I wouldn’t return due to the hotel’s poor upkeep.

Front desk was amazing. I think her name was Kay.

I was charged and booked waterfront rooms. I was put in room 2201. That faces the back of the building looking at other high-rises.

Clean room. But the construction in fry the hotel is terrible.

The hotel is very outdated. Location is great but needs a lot of work, from the rooms, to the hallways (mainly hallways as they have an odd odor and stains). The room are small and have the basics. The feedback is also jagged as each of my 3 nights we had either the fire alarm go off, without any notice or why and having an issue with the pipes were they had to change me rooms. With all these issues, we got no apologies no rectifying, etc.

Great hotel and great location. Wish the gym was bigger. But it works

good staff, convenient location.

Staff were friendly. I was staying in room 610 and the shower head barely worked, water barely came out and pillows were not comfortable. Over stay was ok.

Great location !

Fire alarm went off 2 nights in a row early morning

Very friendly staff, quiet area on weekends, easy access to Statue of Liberty ferry, subway stations and Seastreak ferry to NJ

The room was fine, hotel was typical, but there was a fire alarm going off every morning around 6 am and also during the day. Then fire department would come and talk loudly in the hallway. They said it was a malfunction the first, and then the kitchen the second night. It was very loud and scary way to be woken up, and if you were hoping to sleep in, not very pleasant.

The fire alarm went off two mornings (6am) in a row. It really affected our sleep for the weekend. The room could use a sound machine to help with outside noise like the street and closing doors in the hall.

Average

Staff are super friendly … hats off to Martin who is willing to go extra mile to give us excellent service….

The desk staff was very friendly. The room was extremely comfortable. Small closet but I don't hang much. I would avoid the restaurant

Horrible seating

Staff there was awesome answered all questions and took care of anything we needed.

Clean!

Room was a little small but I had a comfortable stay so nothing to complain

great staff

Everything was ok.

i don't know about bar and any of that.. Just that they have one of the best most friendly and accommodating staffs in new york city and surrounding boroughs. And i and also through my account, my daughter have stayed there before but also stayed at over 70 hotels in NYC.. and i actually LIVE there.. ha!. thanks

You guys need to rent less rooms Not coming back

Room was clean. Beds were very comfortable! Staff was very kind and check-in was seamless.

Check-in was very smooth and the person at the desk was very helpful and friendly. The room was clean and the view of the water was wonderful!

Hotel has a great location.

My stay at the Hilton was absolutely excellent. The staff was incredibly friendly and made check-in quick and seamless. The room was spotless and I really appreciated the staff reaching out via message to ensure everything was going well during my stay. The hotel’s location is perfect for exploring New York City’s most famous attractions. This was my first stay at the Hilton and I will definitely be booking with them again. Thank you for such a wonderful experience!

Great location across the street from Battery Park. The hotel staff was nice and accommodating!

All the staff were super helpful and very friendly. The beds were very comfortable. We had our 95 year old mother with us and we needed adjoinig room and they easily and quickly made that happen for us. We will definitely stay here again.

Room was dirty and room not ready when check in

Staff was more than accommodating. 3 subway stops near by.

Good time

Great location friendly staff thank you.

Friendly staff familiar with the area.

The microwave, safe and electrical contacts didnt work. Small and inefficient closet. But amazing staff and breakfast

Amazing breakfast and location

Excellent Service

The hotel was clean and spotless. The hotel location is very good, walking distance to 4 different subway stations and 7 different subway lines.

staff was helpful and friendly

My family and I enjoyed our stay. Our only issue was that our towels and toilet paper weren’t fully replenished. So that was a bit of an issue, but other than that the stay was great, staff is incredibly friendly and helpful.

Great location and staff!

Friendly staff, great location, close to public transportation. Restaurant food 3 out of 5

Staff was friendly. However, when taking a shower, the water was cold as ice or scalding hot. The bar/resturant was under stock. Our friends ordered and paid for coffee. They said the coffee was cold. The hotel shut down one of the elevators for cleaning crew during high traffic times. i.e, folks checking in or out.

Rooms were clean and well serviced

Excellent hotel. Great views. Spacious room. Delicious breakfast

Excellent

Quite and nice location

Excellent check in, free bottles of water after the long flight from the uk. Room ready. Cleanliness and facilities 10/10

The room was mostly okay, great view, the staff was friendly. Unfortunately it was snowing the first night we got there, me and my wife decided to go out for food. I ended up slipping on the stairs leading into the hotel. The snow wasnt shoveled nor was there any salt on the steps.

Staff was awesome

Everything about this property is great except there is no breakfast. I liked the location and cleanliness and the service

Cuartos limpios los empleados muy amables y el desayuno muy bueno, volvería a hospedarme

Close proximity of the room to the elevator and the hotel to the ferry landing.

Toilet was leakng

It was our 2nd stay here. Clean, comfy and quiet rooms once more. Refrigerator, microwave and safe are a big win too. Subway station is opposite the hotel. Had a minor leak in the shower which was repaired within 5 minutes of notifying reception. The reception team was great with check-in, check-out and other needs. Will return again.

Amazing!

Good location, clean rooms, helpful staff. Elevators were slow and food at the restaurant was not cooked properly. Not a good value.

Amazing stay, prime location and plenty of things to do!

Martin was great! Would definitely stay here again!

Did not have breakfast

The room was spacious and clean and the view was amazing.

It was never mentioned that there was construction in front of the main entrance making it very difficult to get to the front door. There was no extra pillows in the room at all. The bed was very hard and uncomfortable.

Stains on the walls, room was very small, toilet seat was lopsided and uneven, sink in bathroom was about to fall apart and sprayed water all over you as soon as you turned it on. This place needs a lot repairs and a lot of updates. Construction directly in front of hotel.

Good

Staff were lovely but the room service wasnt available despite it being advertised, lift not working properly and airconditioning to working in dining room.

Our room had a lovely ocean view with a view of Brooklyn. A nice bonus that they offer is early check-in at no extra cost if a room is available, and they’ll hold your luggage after check-out if you need to explore before heading to the airport.

The room, staff and amenities were great! I always love staying here and will continue doing so.

excellent

Room 504 can’t plug in hair dryer in bathroom outlet because body lotion is in the way. Other than that it was all fine.

Terrible experience. When you take a shower the “open shower” is disgusting and goes all over the bathroom floor. Might as well stayed in a college dorm. Dirty floors, dirty towels. Horrible. Will never be back

Great staff and location. Clean and nice.

We payed for a city view & there was no city view. Should of saved a couple of $$$$$

Staff was very courteous but hotel is just not worth its price tag!

Our stay was great. Staff was super accommodating and we were able to check in to our room before the standard check in time. Room service was great and they cleaned our room everyday. Was super close to the 1,2 ans W train. Would definitely stay here again.

The staff was very nice and helpful. Martin goes the extra mile to make you feel welcome and special.

Satisfactory stay. Only con was lack of daily drinking water - but they had dispensers in the gym so that helped. The front desk was also kind enough to help me with my luggage because they don’t have bellboys.

Thanks for a lovely stay

Liked that it was close to subway.

Bathroom needed TLC lots of constructions around make access a pain. Plus you can’t enjoy the vicinity due to all the construction

Great overall

Great place to stay!

Great Hotel! Clean rooms! Very good breakfast!

Great rooms, comfy beds, great staff. A lot of things to do around the hotel

Front desk staff was terrific, hotel super clean, great location

Cleanliness is outstanding. Super convenient location. However the shower floor was a bit slippery.

The staff is attentive, friendly, helpful. The room was nice and comfortable with a great view. Good location.

Clean room, staff very friendly and very nice, good location excellent to go to liberty statue, good view I love it

Excellent service

The overall condition of the hotel is not very good. The staff is very cordial. Location great -- close to subway, Battery Park .. deli and grocery right next door.

Martin at the front desk was very helpful get transportation heading to the airport.

We were very disappointed with the overall cleanliness of this hotel. The common-area carpets looked like they hadn’t been vacuumed in days, and during our entire stay I never once saw a vacuum in use. The windows in our room were extremely dirty — when the morning sun hit them, it was clear they hadn’t been cleaned in a very long time. As someone with over 35 years of experience in custodial operations, it was hard not to notice the lack of basic cleaning standards expected from a Hilton property. The building feels aged, dark, and not well maintained, and the surrounding construction only adds to the rundown atmosphere. Staff were polite, but the housekeeping quality fell far below what we’re used to, especially coming from the Bay Area where hotel cleanliness standards are much higher. Unfortunately, this stay did not meet our expectations.

Rooms were clean. Staff was very respectful. The city view should be a lot less since it only looks out into other buildings around it not the actual city. Extremely windy area, but lots of local food.

Great and clean property

We did our own housekeeping and told ourselves it's just for two nights and went to the front desk for missing amenities. Needless to say we are disappointed with our decision and although it is located conveniently to the metro, ferry, and some extras, we will seek better accommodations as the cost per night w/ taxes was only $21.00 dollars from $300.00 a night (not cheap). Two ☆☆ stars a hotel should always provide a clean room regardless of price. ☹️

The only thing I didn't like was... the room was in a weird spot.

We had an excellent stay at the Hilton Garden Inn - the room was spacious for a New York hotel with a fantastic view and close to everything. The staff was friendly and helpful. The only criticism I had was that the barn-door-style bathroom door is extremely hard to close. We were also able to tip the staff electronically which is something I have been hoping to see for years!

Didn't like room location.

Clean room, staff was attentive.

Front desk extremely nice and helpful, room was decent however the carpet was dirty and stained

So much construction going on in front of and around this hotel.

Friendly staff, clean room

Staff were very accommodating

ok

Courteous staff. Quiet area

Yes very friendly staff

Great stay, really comfortable room, check in staff were super helpful. Only rated staff down by one star because my colleagues and I got accused of stealing from the shop one night… it’s a self service shop, we had paid and were walking away, then got questioned by the girl on the check in desk in an accusatory way. Should also add she was too busy chatting to colleagues to notice if we’d paid, so we didn’t appreciate this interaction. Suggestion is to improve your system rather than accuse paying guests.

Parts of the bed felt like it was going to break when we sat on it, the shower water temperature went from boiling to freezing randomly and the bathroom door track was broken

It was a great place to stay with my and my son. Close to subways and restaurants <3

Ms. Kay at the front desk was very welcoming. She went above and beyond to get me the room I wanted.

Great location and easy to get around.

Staff member Gerson treats customers with utmost professionalism and courtesy. He takes time to tell customers all the services the hotel offers including member rewards and also restaurants available in the area. Good service, the view and location were the main highlights. Will recommend this hotel.

Great experience.

Yes the food was ok but the guy taking food order was very unfriendly (11/7/25). He never smile to any customer. It seems he doesnt want to work there and not happy with his job.

Second time staying there. I can’t say enough good things about all the staff and how accommodating they are. The rooms are great and the location of the hotel and views are amazing. Will stay again.

Clean and super helpful staff

The service was horrible. The bed was terrible. There was hair everywhere. We were afraid to even use a shampoo because there was hair room service was undercooked and not refunded awful. I would never go back.

Very clean rooms and outstanding staff!

Rude staff. Outdated but clean room.

Room was comfy, well equipped. We were there for three runners to hop on the State Island Ferry to the start of the NYC Marathon and it was PERFECT!! Loved waking to the sight of the ferries, and the sound of the loudspeaker welcoming the runners. After the runners left I ordered and enjoyed breakfast in the

Shower pressure needed to be fixed…. And the water goes from boiling hot to ice cold

🏆

Very Clean, staff was helpful. We would stay there again. The only hang up we had at check in was they were late to check us in. We requested an early check in- they said okay we will call you. They called said our room was ready early. We showed up and room wasn't ready. We ultimately checked in after normal hotel check in time. It's fine just wasn't ideal. They apologized and it was a peaceful stay!

Clean and very good bedding

None at this time.

Great hotel. Very near the ferry!

The room was as described. Clean, Comfy

assisting with recomm

Our stay at the Hilton Garden Inn in the Financial District, New York City, was absolutely perfect! The hotel is very comfortable, located in a great area with easy access to everything. It’s spotless clean, and the rooms are surprisingly spacious — especially for New York! The staff and service were exceptional — everyone was super friendly, attentive, and always willing to help with anything we needed. We truly felt well taken care of from start to finish. Highly recommend this hotel and would definitely stay here again!

Nice view and room! Very clean!

Clean room

Staffs are funny

It was a pretty convenient location, very close from different subway, routes, and sightseeing spots. Hotel was clean and comforting, and the staff was very helpful.

Things we were fond of: - the sliding bathroom door was really hard to open and close - don't bother eating [breakfast] at the restaurant. Coffee had grounds in it. Not enough staff to keep it picked up. Impersonal. Breakfast wasn't worth the price.

Friendly staff and great location close to the subways and restaurants

location was awesome

Great stay, friendly staff and convenient location.

The room was very quiet, unlike some other hotels in Manhattan. One bonus is that the hotel is across the street from the Staten Island Ferry building, which has a lot of fast food restaurants. That can be convenient sometimes.

Room next to cleaner closet, constantly opening and closing door

Overall great stay. Staff was friendly and attentive. Views from room were great. No complaints, would stay there again.

Location and staff are great. Hotel needs to be updated. We had trouble with things in the room not working properly.

It was a great stay for the 2 nights that we stayed there.

The room was clean and tidy. Bed was comfy and Bathroom nice. Coffee machine was a nice touch! All round nice stay - will stay here again if return to the city.

There is so many cockroaches in our hotel room and we told the staff about it and they’re just doing nothing about it. They just say sorry and that’s it.

Perfect stay. Close to sunway and Staten Island ferry. Delicious food in walking distance.

Had a great stay at the hotel. It was very convenient for all we wanted to do. Quiet at night. All staff were excellent from check-in with Kay who was so efficient with our 4 room check-in and getting us in early. Martin was so helpful with check-in and check out. Housekeeping was great and accommodating. Really appreciate the staff!!

It was a great stay in the financial district. It was very convenient to all we wanted to do. Quiet at night. All staff were fantastic. Great check-in with Kay on our 4 rooms, extremely efficient. Martin was a big help throughout, check-in and checkout. Really appreciate all staff at the hotel, housekeeping as well.

Great!

Hotel was nice and loved the bar and amenities. Was sadly disappointed about paying a room upgrade for city view - with no view of the city. I would have just paid for the regular room.

close to great restaurants, the subway, and the waterfront. The staff were warm and professional, and the room was spotless and comfortable. It felt modern yet welcoming. I’d definitely stay here again

This was the perfect location to take the ferry and explore. The staff was kind and responded in a timely manner. The facility was clean and well kept. We enjoyed our stay here.

I didn’t have breakfast so can’t say anything about it

Good transport links in to midtown, area is a lot more relaxed than staying there

Good sized room for NYC!

Excellent restaurant and breakfast options. Great location.

Perfect location. Close to Battery park and the ferry to Statue of Liberty. The room is small with 2 double beds for a party of 3. Excellent breakfast with cook to order. Not free. Convenient to subway and shop

Would like staff to have offered a map of the area , a list of recommendations to eat , directions how to work the remote, offered water in the lobby and have the weather channel up on one of the screens

Would stay again but wish it wasn’t so difficult to navigate through the streets - maps keeps directing and redirecting at every block. Walking places take longer than it should with the constant changes likely due to so many buildings .

Great feeling back home.

Friendly and attentive staff at a check in time that was busy…room was relatively spacious for NY - property was updated, but bathroom had many spots of mildew (although it had clearly been cleaned) - Even though we were on an upper most floor on the backside of the hotel, we heard lots of street and hallway noise in addition to a loud ventilation/HVAC system - none of this was the fault of the housekeeping or hospitality team - just the nature of being in NY.

I just loved the location of this property. It was so convenient for all of our activities including the ferry to Staten Island. The front desk staff and housekeeping were very friendly and accommodating. The room is pretty small but not unexpected for NYC. I would definitely stay again and recommend to others.

Great location. Older rooms that were quite small. Shower kept fluctuating ting between scalding and freezing every couple of minutes. Quite expensive for what it was. Maybe that’s just nyc.

Excellent location for an NYC pre-cruise visit for a cuise departing out of Brooklyn Red Hook. The hotel is close to Pier 11 ferry which we took to Ref Hook, as well as the subway. It is very near Fraunces Tavern, Stone Street, 911 Memorial, Battery Park, Wall Street plus many other lower Manhattan visiting options. The rooms were clean, but not very big and the closet was small. We made them work.The staff was friendly and helpful with directions.

Friendly staff , clean room , comfortable beds

Staff were very helpful, room was clean with beautiful view and very quiet.

Staff was helpful when i had a super late check-in due to delayed flight.

Lovely room, good size for NYC and very clean. Fridge and coffee machine in room. Great location for me to visit the Statue of Liberty, walkable to 9/11 memorial and right next to the Staten Island ferry. Was able to leave suitcases at check out. Lost a star as they didn't reply to my messages about whether I could have a package delivered.

Friendly helpful staff especially at reception. Room was clean with an excellent view.

Great hotel

They have super nice front counter people and nice and clean. Except the dining. The hotel provides optional dinner and breakfast service. Both service and quality was flat.

Great stay

Room desperately needed upgrading … restaurant was very expensive … wi-fi and internet service was poor

Clean room, nice water view from the room, location is close to Battery Park and ferry to the Statue of Liberty. Also near Fulton where restaurants and bakeshops are located. Also walking distance to the Seaboard and subway station.

I stayed here for my birthday, the staff here are so welcoming and kind. I loved my room, I had a good view of the city. 10/10 will recommend.

This was our third time at this Hilton and we will be back. Great job!!

I liked how safe the location was. Super close to the subway. Clean. Hot showers. Would definitely stay again as long as the price was right!

Staff was great. Construction and noise outside was loud.

Great bang for your buck for NYC!!

Subway stations close to the hotel. Lots of places nearby to eat and have fun. Rooms are clean and spacious.

Great location, great staff service, nice room. End of the line subway station one block away. Walking distance to most anything you need. There were lots of activities on the streets and pier nearby. Highly recommend. 9/11 museum two stops up the subway.

This is a good choice for a reliable no frills accommodation in New York. Book a water view to enhance your stay. Walkable to the Tin Building and east side parks. Directly across from the train stop with plenty of parking around.

Great hotel in a good location.

N/A

No milk/cream just very tired 3 star ish

Housekeeper nice. Front desk helpful. Breakfast not as good as other Hilton. Not recommended to add.

Clean room location close to e everything.

Great service

clean room didnt see any stalll just front desk .

Only thing bad was that there was construction right in front of the building.

The man who checked me in was great and I told him I wanted a high floor and he gave me a high floor room and he was very nice and professional

Convenient location, comfortable bed, decent value for NYC.

Best location ever Great experience for my wife and my sister-in-law who never been to New York awesome awesome staff hotel everything awesome

The staff were all friendly. The food was good and inexpensive. A housekeeper knocked 4 times on my 1st day. I kept asking her to empty the trash. She would say, "Later." The 2nd day the trash was overflowing. I needed fresh towels. I got a text asking about my stay. I wrote about the issues. Someone responded that housekeeping couldn't enter my room if I was there. I was working and had no intention of leaving my room. They said to inform them when I would be out. My third day, I messaged the I was going to be out from 11:30 to 1:30. They wrote back that they were notifying housekeeping. The trash was piled up from room service boxes and beverage containers. I had no clean towels. I returned at 1:15. My room had not been touched. I wrote to the manager. No response. A housekeeper knocked at 1:42. I was expecting a friend at 2 and wasn't going to leave my room. I wrote to the manager. No response. Another note. No response. I was going out briefly at 4:00. I asked at the front desk to speak to a manager. She apologized and contacted housekeeping. I returned. A housekeeper was in my room. I (a disabled person) had to stand in the hall 5 minutes before I could enter my room. I still haven't received a response to my texts from anyone. I have never heard of a hotel prohibiting someone from emptying the trash or changing the towels if the guest is in the room. They should have mentioned that it was possible if a supervisor came to the room.

It was just what we needed at a reasonable price

1. The gym has 2 treadmills but only 1 was working the whole week I was there. Made it really inconvenient to to run, especially with how packed the gym was in the morning. 2. There were multiple outlets in my room that just weren’t working. 3. The water temperature in the shower was very unpredictable. Would either be scorching hot or room Temperature warm when turned all the way to the hottest setting. 4. One of the ac units in my room was broken, and the other one was now blowing cold air consistently. Had to get a technician sent up to fix it (they were really good about getting someone up quickly). 5. The room is really small but that’s not a big deal, was still very clean and pleasant. Overall I had a good stay here and would for sure stay here again!

Nice facility, with many convenient public transport options (bike, subway, bus, taxi) to the airport and downtown. We would like to stay there for the next trip.

Everything was great. The staff were very attentive and mindful and everything was so clean.

We received a warm welcome and the front desk team was genuinely friendly.

No phone chargers. Just change the outlets to have ports for usb

Both the shower door and the door to the bathroom weren't even plumb so they would not close properly. That meant water all over the bathroom floor when you took a shower. Door to the bathroom was a slider and would only stay partially closed. The bathroom door is only 5 ft. from the bed so it was a little awkward as far as privacy goes.

Easy check in and friendly staff

The staff super nice and always help you when you have a question. The only thing the bathroom didn’t work like hundred percent, but they help us to fix it.

Clean and safe

Easy walkable

Room was very clean and the staff was very professional. Great choice of hotels in the FIDI area.

.

Great time here , I’ll be back next month!!

Overall my stay was very nice. But be warned that the rooms are small and narrow and the while the A/C does work, it isn’t very good.

Great location

Great area in Fidi Close to Staten Island ferry, Bowling green park, charging bull Close to several metro stations for easy transportation Clean Comfy bed Had a Microwave/fridge and safe Cons Ice was located on several floors but was unable to get in a separate floor outside of room floor and lobby. Gym/cellar only accessible on a certain elevator

Friendly staff great stay seamless process

I would stay again.

Great location as its located a block from battery patk and subway stations. The shower door could not close properly so we had to use lots of towels keep floor dry.

We had a great stay here. Staff was pleasant and quickly accommodated two requests we had. Location is perfect- close to ferries to Staten Islahd and Rockaway, just a block from subway stops: lots of nice restaurants and taverns nearby. We will stay again.

Staff named Gerson was excellent in providing customer service. He was very attentive to customer needs and treated the customer with utmost respect.

Great!

Nice and quiet.

This was one of the cheapest hotels we could find in New York but it was great! Room was silent even though outside was NYC busy which made sleeping easy. Beds were comfy. Rooms were clean. Location was great, battery park on the door step and lots of easy access to subway to go uptown. Would stay again.

The staff here particularly Imran on reception are wonderfully polite and friendly. This gentleman was incredibly helpful giving us so many tips about locations and routes to take. He single handedly made us feel safe and secure when leaving the hotel following his guidance. I was slightly disappointed that the hotel did not have a restaurant with more of a sit down dining service as opposed to a self service vibe. I only visited it once as a consequence and the restrooms in that area for ladies were extremely dirty and unclean which didn’t match the cleaning in all other areas. I think a timed monitored system should be invoked here as this must be the location that the bar staff and chef use so that put me off using this location again. This is the reason that I reduced a category to four instead of five stars. Apart from that this stay prior to our cruise was perfect.

Staff was a great help and we got a nice view I will definitely rebooking again soon

Everything

Very good

My wife and I really enjoyed staying hear. We stayed here for a short holiday weekend. Staten Island Ferry was literally across the street. Subway station was also across the street. Staff was courteous and respectful. Rooms were clean. Would recommend this hotel.

Convenient location, close to multiple subway stations. The staff is very helpful. The rooms have a good size for New York.