Gild Hall, A Thompson Hotel, by Hyatt

The room was very comfortable and the location was great near the subway. Will definitely come back

Wonderful stay.

clean room and a polite and helpful staff

Clean and staff was incredible

Superb

A class A+ hotel! Highly recommend.

The staff was very friendly and helpful. We were even upgraded to a larger room at no cost when they found out it was our anniversary! The room itself was well appointed time t and the king size bed. Dry comfortable. We also went to the in-hotel bar and restaurant and found the service and staff just as friendly and helpful! Great place to stay in the Financjal district!

Exceptional

Good

Good location for pier 17. Clean and comfortable bed. Nice toiletries. Nothing fancy but fine.

Thompson has a great thing going!

Staff extremely helpful and considerate. The room was spacious and nicely cleaned.

Shower had mold. No decent place to put things down in the bathroom - shelves above toilet? Dangerous spot to have things fall into toilet and too high up. Sink sprayed water everywhere. Just overall you can tell it’s time for a renovation

Exceptional

Great hotel, very clean and comfortable. Would recommend.

Great hotel, very clean and comfortable. Would recommend.

Room was comfortable, clean and accommodating. Staff were wonderful! Hotel had a nice vibe that provided a nice retreat from the city.

Staff was incredible! Customer Service was topnotch! I would definitely stay there again!

An oasis in the Financial District.

the room was extremely clean....the location was near the Seaport which was great all was well and fine

the room was extremely clean....the location was near the Seaport which was great all was well and fine

Great hotel, very clean and comfortable. Would recommend.

Great hotel, very clean and comfortable. Would recommend.

Lovely room, great amenities (including welcome prosecco). But the real stars of this hotel are the staff. We had to hunker down and cancel plans because of the storm and everyone was so accommodating and understanding. We were also celebrating a birthday and the staff went above and beyond for us. I want to give a special thanks to the front desk staff including Angel, Micelle, and Simon - you guys were truly wonderful.

Lovely room, great amenities (including welcome prosecco). But the real stars of this hotel are the staff. We had to hunker down and cancel plans because of the storm and everyone was so accommodating and understanding. We were also celebrating a birthday and the staff went above and beyond for us. I want to give a special thanks to the front desk staff including Angel, Micelle, and Simon - you guys were truly wonderful.

Exceptional

great location

It is extremely run down. Parking is $80. The staff, however, is stellar.

It is extremely run down. Parking is $80. The staff, however, is stellar.

Perfect

Perfect

Amazing staff. Cute large room. Next to everything

Amazing staff. Cute large room. Next to everything

The staff was behind courteous and helpful. The food in the restaurant was excellent. Better than anticipated. The location was great. Quiet, close to subway and South Street Seaport. Our nieces have been coming here for quite a while and recommended The Gild highly. Room was a little shabby. Could use to be painted, bathroom caulked. Headboard was a bit worn.

The staff was behind courteous and helpful. The food in the restaurant was excellent. Better than anticipated. The location was great. Quiet, close to subway and South Street Seaport. Our nieces have been coming here for quite a while and recommended The Gild highly. Room was a little shabby. Could use to be painted, bathroom caulked. Headboard was a bit worn.

Great location in the Financial District

The size of the room was really good, comfortable bed, great service, when there was an issue with the air conditioner they followed up with me immediately, they hold luggage post check out, and it’s near everything! I don’t have anything else.

Location and staff. N/A

Exceptional

The staff was welcoming and friendly; very helpful. Room was spotless and lovely. We loved everything about this hotel!

The staff was welcoming and friendly; very helpful. Room was spotless and lovely. We loved everything about this hotel!

The room was spotless and the crew were great.

The room was spotless and the crew were great.

Location and staff availability

Really loved how friendly the staff was. Always over the top and one of the best experiences I’ve had in a hotel setting. My only issue was the address online sometimes is a little off showing on Gold st. My water was also coming out as orange maybe because of pipes? Not sure.

Location and staff availability

Really loved how friendly the staff was. Always over the top and one of the best experiences I’ve had in a hotel setting. My only issue was the address online sometimes is a little off showing on Gold st. My water was also coming out as orange maybe because of pipes? Not sure.

Welcoming. Great vibe!

Welcoming. Great vibe!

The friendliness of the staff , great breakfast at Felice , proximity to PACE universityand ease to Fulton station make this hotel a perfect spot

The friendliness of the staff , great breakfast at Felice , proximity to PACE universityand ease to Fulton station make this hotel a perfect spot

Great location and great place to stay. Everyone was professional and the rooms were clean

Great location and great place to stay. Everyone was professional and the rooms were clean

Always a great stay!

Always a great stay!

Unremarkable

Unremarkable

Overcharged from the get go. Hotel couldn’t even reverse the holds. Was held for triple the amount that the hotel total cost due to a “system error”, that has not been returned to me. Staff did not care one bit. Rooms are old and dated.

Staff was attentive, room was clean and comfortable. Did not notice any amenities aside from a rather bogus Nespresso machine. Felice restaurant was a delight. Not sure what the extra $35 destination fee was about unless it was imposed by the city or state or feds.

Staff was attentive, room was clean and comfortable. Did not notice any amenities aside from a rather bogus Nespresso machine. Felice restaurant was a delight. Not sure what the extra $35 destination fee was about unless it was imposed by the city or state or feds.

Excellent bed. Clean.

Excellent bed. Clean.

Service and nice room accommodations

Service and nice room accommodations

The room was a bit worn but spacious

The room was a bit worn but spacious

Awesome staff!

Awesome staff!

Hotel was lovely but nobody mentioned the free breakfast or bottle of wine

Hotel was lovely but nobody mentioned the free breakfast or bottle of wine

Staff was pleasant Too dark, the room was very small the bathroom was uncomfortable with no counter space at all The air conditioner/heating was annoyingly loud

It was cozy and employees were friendly and responsive . The beds were pretty comfortable It felt a little dark like guest rooms needed updating. The tile shower was not in best condition and bacteria on tub and shower caulk - that pinkish color . I tried to order room service- called twice and had to leave a voice mail and also front desk and no luck. it would have been nice to have a coffee maker in room . Seemed expensive for what you get but that is probably nyc

Friendly staff and easy check in

Friendly staff and easy check in

Great location and nicely appointed rooms. The elevators were often slow or not functioning well, but overall, I would definitely stay there again.

Great location and nicely appointed rooms. The elevators were often slow or not functioning well, but overall, I would definitely stay there again.

Great location in the financial district.

Great location in the financial district.

Location, view, lighting, housekeeping and proximity to transit Battered furniture, walls and fixtures. Front entrance was a little shabby.

Top tier customer service

Top tier customer service

The bathroom was small (but, very clean!) The room was quite dark overall, even with the window. The air conditioner was loud when it cycled on, but I'm a light sleeper.

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Great downtown location, friendly staff in hotel and bar/restaurant. Quiet room, comfortable bed, spacious bathroom.

Great downtown location, friendly staff in hotel and bar/restaurant. Quiet room, comfortable bed, spacious bathroom.

Friendly staff. Close to the subway . Walking distance to the water . Many restaurants and bars around. Comfortable and clean

Friendly staff. Close to the subway . Walking distance to the water . Many restaurants and bars around. Comfortable and clean

Great stay. Front desk and restaurant was excellent.

Great stay. Front desk and restaurant was excellent.

Nothing

It is a lovely spot with a great location and friendly stuff

It is a lovely spot with a great location and friendly stuff

Clean, excellent bed and shower. Friendly and accommodating staff. I would definitely return.

Clean, excellent bed and shower. Friendly and accommodating staff. I would definitely return.

This is a nice hotel. I stayed in a king room, which was decently sized as far as NYC hotels to. The bathroom had a tub and shower curtain nstead of a walk-in shower. Such fixtures make rooms, no matter how nice, look old fashioned.

This is a nice hotel. I stayed in a king room, which was decently sized as far as NYC hotels to. The bathroom had a tub and shower curtain nstead of a walk-in shower. Such fixtures make rooms, no matter how nice, look old fashioned.

The Gild is a beautiful hotel. The comfortability of the rooms along with the overall look of the esthetics was top tier. Hands down one of my favorite hotels to stay at when I'm in NY.

The Gild is a beautiful hotel. The comfortability of the rooms along with the overall look of the esthetics was top tier. Hands down one of my favorite hotels to stay at when I'm in NY.

Location. Run down.

Can’t recommend this hotel highly enough. Front desk staff was the friendliest and offered a free upgrade. Room was quiet, cozy, and clean. Best location - very close to everything downtown and easy to get uptown and to Brooklyn as well.

Can’t recommend this hotel highly enough. Front desk staff was the friendliest and offered a free upgrade. Room was quiet, cozy, and clean. Best location - very close to everything downtown and easy to get uptown and to Brooklyn as well.

The staff was incredibly helpful, warm, and friendly. They went above and beyond to make us feel comfortable.

The staff was so helpful and friendly. They went above and beyond to make us feel comfortable.

Our first time staying here - we’ll be back!

Our first time staying here - we’ll be back!

The room smelled like dirty feet and the carpet was wet from the stay before or housekeeping

The room smelled like dirty feet and the carpet was wet from the stay before or housekeeping

Room was tidy and looked like in its prime would have been nice.Breakfast staff were friendly and the breakfast was really good! Arrived and was told our room was not ready, we had just drove for 12 hours and were ready to crash. I was offered a drink at the bar, but that quickly changed to warm bottles of water as they found us an alternate room. One of the two elevators were broken ( wait time was long). Room was tidy but not cleaned as much as the reviews said. Room was worn, needed a refresher. Was told that the gym was tiny so told to use Crunch instead, then ended up having to pay for a pass, hotel said they would credit it- didn’t do that, had to remind them when we paid.

The front desk staff was friendly and accommodating. The lounge was really nicely decorated and the room was to be expected for size and decor. Overall a great stay.

The front desk staff was friendly and accommodating. The lounge was really nicely decorated and the room was to be expected for size and decor. Overall a great stay.

Amazing, sad to leave.

Amazing, sad to leave.

The way they treat their guests are amazing to go above and beyond I want to give a shout out to Ben and Ollie as well as all the rest of the staff I've been nothing but amazing wonderful people. I would highly recommend seeing here it's my new personal safe haven. If you're looking to stay somewhere nice in New York and affordable! This is a place to do it!

The way they treat their guests are amazing to go above and beyond I want to give a shout out to Ben and Ollie as well as all the rest of the staff I've been nothing but amazing wonderful people. I would highly recommend seeing here it's my new personal safe haven. If you're looking to stay somewhere nice in New York and affordable! This is a place to do it!

Pretty dark and dingy overall. Not my favorite

Pretty dark and dingy overall. Not my favorite

Very nice

Very nice

It was very nice and quiet. I would stay here again.

It was very nice and quiet. I would stay here again.

Great hotel and location. The staff was outstanding, friendly, and accommodating.

Great hotel and location. The staff was outstanding, friendly, and accommodating.

This has been one of the best days I've ever had to stay in in New York City, I have nothing but the best to say about this place I would say here again one of the best hotels I've ever gotten to stay on I really appreciate that being so attentive and just all-around great environment to be in

This has been one of the best days I've ever had to stay in in New York City, I have nothing but the best to say about this place I would say here again one of the best hotels I've ever gotten to stay on I really appreciate that being so attentive and just all-around great environment to be in

Good location

Good location

It is nice hotel

It is nice hotel

Quiet boutique property with good sized rooms and the excellent Felice restaurant and bar. The property is a short walk from the restaurants and events of NYC Seaport.

Quiet boutique property with good sized rooms and the excellent Felice restaurant and bar. The property is a short walk from the restaurants and events of NYC Seaport.

Loved this hotel, cozy, charming, comfortable, great location, definitely would stay there again.

Loved this hotel, cozy, charming, comfortable, great location, definitely would stay there again.

It is rare to find a truly quiet hotel in Manhattan. This charming boutique hotel is stylish, comfortable, quiet, and has a very responsive staff.

It is rare to find a truly quiet hotel in Manhattan. This charming boutique hotel is stylish, comfortable, quiet, and has a very responsive staff.

The building is in very good condition, the surrounding areas is in the process of renovation. Great location.

The building is in very good condition, the surrounding areas is in the process of renovation. Great location.

Best staff members

Best staff members

Staff was really helpful and friendly!

Staff was really helpful and friendly!

Staff was friendly and helpful.

Staff was friendly and helpful.

Clean fun rooms

Clean fun rooms

Our go to hotel in NYC. Located in FiDi and very close to several subway stations to get you anywhere in Manhattan/Brooklyn. Walkable to many places (Battery Park, Oculs, China Town/Little Italy, Soho). The staff treat you like family and this is a dog friendly hotel. Small boutique hotel (but a Hyatt property) that has a great vibe and decor (not your boring rooms/lobby).

Our go to hotel in NYC. Located in FiDi and very close to several subway stations to get you anywhere in Manhattan/Brooklyn. Walkable to many places (Battery Park, Oculs, China Town/Little Italy, Soho). The staff treat you like family and this is a dog friendly hotel. Small boutique hotel (but a Hyatt property) that has a great vibe and decor (not your boring rooms/lobby).

Great hotel, excellent staff, I will stay again

Great hotel, excellent staff, I will stay again

Great stay. Good location and very convenient. We loved the vibe of the hotel and the service. Our only call-out is that there was only one working elevator and took a bit of time to get down to the lobby. Nevertheless, so glad we stayed here.

Great stay. Good location and very convenient. We loved the vibe of the hotel and the service. Our only call-out is that there was only one working elevator and took a bit of time to get down to the lobby. Nevertheless, so glad we stayed here.

Elizabeth at the front desk was super friendly and helpful when checking us in. She went above and beyond. Our room was perfect. Very nice size for the price in New York City. Would definitely stay here again.

Elizabeth at the front desk was super friendly and helpful when checking us in. She went above and beyond. Our room was perfect. Very nice size for the price in New York City. Would definitely stay here again.

It was a great hotel for a overnight stay and the staff were friendly and accommodating. The room was cozy and clean, and would recommend.

It was a great hotel for a overnight stay and the staff were friendly and accommodating. The room was cozy and clean, and would recommend.

Terrific location and property to stay in the fidi

Terrific location and property to stay in the fidi

Classy place! Great for the location

Classy place! Great for the location

Interesting interior great service thoroughly enjoyed shampoo cond bodywash in tubes and free bottled water. Excellent stay

Interesting interior great service thoroughly enjoyed shampoo cond bodywash in tubes and free bottled water. Excellent stay

Incredible location and an AMAZING ambience! The room was very spacious and comfortable too!

Incredible location and an AMAZING ambience! The room was very spacious and comfortable too!

Hotel is located in a small alley with a valet spots in front of the entrance for easy check-in/out. The reception that check us in, Rob, was wonderful --he even upgraded our room. The room was great; clean and comfortable --it is quite spacious for NYC. Easy access to great food and subways. Worth the stay! Thank you for making our stay wonderful.

Hotel is located in a small alley with a valet spots in front of the entrance for easy check-in/out. The reception that check us in, Rob, was wonderful --he even upgraded our room. The room was great; clean and comfortable --it is quite spacious for NYC. Easy access to great food and subways. Worth the stay! Thank you for making our stay wonderful.

The staff were wonderful!

The staff were wonderful!

I loved the books in the lobby, the restaurant, the clean, quiet, and very nice room ~ and the *great* staff in the hotel, restaurant, and bar.

I was surprised to see a charge for and destination fees. I thought my Expedia booking was all-inclusive.

I was surprised to see a charge for and destination fees. I thought my Expedia booking was all-inclusive.

The staff is great and very friendly. Literally every staff greets me in the elevator during the stay! The hotel is in a low-key spot that is quiet and with privacy. Room size is okay. There are several great dining options around.

The staff is great and very friendly. Literally every staff greets me in the elevator during the stay! The hotel is in a low-key spot that is quiet and with privacy. Room size is okay. There are several great dining options around.

The courtains couldn't close completly which was a bit annoying because there were meeting rooms in the front building. Other than that, everything was good.

We were in this area for a quick little family trip to visit the Statue of Liberty, Ellis Island, and the financial district. The location was perfect and the hotel had cool New York City vibes. We stayed in a king suite which was very spacious and comfortable for me and my two children. The staff were friendly and accommodating, and there’s even a complementary Prosecco happy hour! Highly recommend!

We were in this area for a quick little family trip to visit the Statue of Liberty, Ellis Island, and the financial district. The location was perfect and the hotel had cool New York City vibes. We stayed in a king suite which was very spacious and comfortable for me and my two children. The staff were friendly and accommodating, and there’s even a complementary Prosecco happy hour! Highly recommend!

Will definitely stay again! The staff is great, room size is spacious, and location is ideal.

Will definitely stay again! The staff is great, room size is spacious, and location is ideal.

Excellent

Excellent

I loved this hotel. It was in a convenient location. The room was chic and comfortable. Service was excellent. Felice restaurant and bar downstairs was delicious and and had a great atmosphere.

I loved this hotel. It was in a convenient location. The room was chic and comfortable. Service was excellent. Felice restaurant and bar downstairs was delicious and and had a great atmosphere.

Gold Hall was everything. A little confusing to find but a wonderful hidden gem. Customer service from everyone employee was amazing, very welcoming, friendly but professional. My only issue in the elevator and my room floor was a stench of odor. Maybe mildew, kind of strand considering how well kept the hotel is. We also came across an employee cleaning and sanitizing the elevators. Overall I would say Glid Hall is a great choice and I will be back.

Gold Hall was everything. A little confusing to find but a wonderful hidden gem. Customer service from everyone employee was amazing, very welcoming, friendly but professional. My only issue in the elevator and my room floor was a stench of odor. Maybe mildew, kind of strand considering how well kept the hotel is. We also came across an employee cleaning and sanitizing the elevators. Overall I would say Glid Hall is a great choice and I will be back.

Wonderful service from all staff members

Wonderful service from all staff members

STAFF WAS VERY COURTEOUS AN FRIENDLY A GREAT EXPERIENCE

STAFF WAS VERY COURTEOUS AN FRIENDLY A GREAT EXPERIENCE

Always my first choice to stay for work. Have stayed multiple times and will continue. Staff is so nice, bar and restaurant are a great option, rooms are clean and well maintained. No complaints, except when it’s sold out!

Always my first choice to stay for work. Have stayed multiple times and will continue. Staff is so nice, bar and restaurant are a great option, rooms are clean and well maintained. No complaints, except when it’s sold out!

Super happy with this property. The staff was very welcoming and constantly checked up on us to see if we needed anything. I particular shout-out to Elizabeth who checked us in and was particularly kind after a long day of travel. This is a small, boutique hotel, the room was spacious and clean and the Italian restaurant on the first floor is delicious and handy. Gild Hall is within walking distance of many attractions, and there are plenty of coffee shops, restaurants and even a full grocery store near by. Highly recommended. Will return.

Super happy with this property. The staff was very welcoming and constantly checked up on us to see if we needed anything. I particular shout-out to Elizabeth who checked us in and was particularly kind after a long day of travel. This is a small, boutique hotel, the room was spacious and clean and the Italian restaurant on the first floor is delicious and handy. Gild Hall is within walking distance of many attractions, and there are plenty of coffee shops, restaurants and even a full grocery store near by. Highly recommended. Will return.

Booked a last-minute trip to NYC leading up to New Year’s Eve and of course had trouble finding a nice hotel. Happened upon Gild Hall by Hyatt on hotels.com and couldn’t have been more pleased. Staff was friendly and helpful, check-in was quick and easy, and the rooms were nicely appointed. Special shout out to the staff member who checked us in (sorry can’t remember his name) who was funny & offered us champagne while we checked in. I’ve been a dedicated Hilton Honors member for years, but I know when I come into NYC, Gild Hall is where we’ll stay!

Booked a last-minute trip to NYC leading up to New Year’s Eve and of course had trouble finding a nice hotel. Happened upon Gild Hall by Hyatt on hotels.com and couldn’t have been more pleased. Staff was friendly and helpful, check-in was quick and easy, and the rooms were nicely appointed. Special shout out to the staff member who checked us in (sorry can’t remember his name) who was funny & offered us champagne while we checked in. I’ve been a dedicated Hilton Honors member for years, but I know when I come into NYC, Gild Hall is where we’ll stay!

This hotel is a bit away from the busy midtown Manhattan area, but the amazing customer service from the staff makes it one of the top choices to stay in the city. The friendly staff and their attention to detail create a welcoming atmosphere that more than makes up for the hotel's distance from the lively action of NYC.

This hotel is a bit away from the busy midtown Manhattan area, but the amazing customer service from the staff makes it one of the top choices to stay in the city. The friendly staff and their attention to detail create a welcoming atmosphere that more than makes up for the hotel's distance from the lively action of NYC.

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Hidden fees not good "resort fees of 40 dollars per day" staff told me parking would 60 but they change to 75. They try to milk a dollar out of u anyway they can like there going bankrupt. Took too long to bring car out 30 minutes only one guy working. No empathy or care for guest concerns.

Hidden fees not good "resort fees of 40 dollars per day" staff told me parking would 60 but they change to 75. They try to milk a dollar out of u anyway they can like there going bankrupt. Took too long to bring car out 30 minutes only one guy working. No empathy or care for guest concerns.

Sunday morning I checked my bank account as I always do and noticed I was missing a significant amount of money. I noticed 3 additional charges from the Gild Hotel. I went down to the front desk to ask what the charges were (and to let them know there was what appeared to be blood stains on the sheets) and the gentleman behind the desk called for the manager, Dalila. Dalila came and explained at first that she could not see what the charge was for. I made her aware that I understood the one charge was for the incidental fee, but there were 2 additional charges that should not be there. In an extremely condescending tone, she told me that it’s “not a big deal,” and that she was trying to explain to me what the charges are (even though she did not know). Berating me, she smirked and kept interrupting me as I was trying to explain to her that one charge was too specific of a number to simply be a mistake and that something was wrong.

Sunday morning I checked my bank account as I always do and noticed I was missing a significant amount of money. I noticed 3 additional charges from the Gild Hotel. I went down to the front desk to ask what the charges were (and to let them know there was what appeared to be blood stains on the sheets) and the gentleman behind the desk called for the manager, Dalila. Dalila came and explained at first that she could not see what the charge was for. I made her aware that I understood the one charge was for the incidental fee, but there were 2 additional charges that should not be there. In an extremely condescending tone, she told me that it’s “not a big deal,” and that she was trying to explain to me what the charges are (even though she did not know). Berating me, she smirked and kept interrupting me as I was trying to explain to her that one charge was too specific of a number to simply be a mistake and that something was wrong.

Nice size room and very comfortable bed for a reasonable price. It would be nice if the shower had a hand held shower head in addition to the rainfall shower head.

Nice size room and very comfortable bed for a reasonable price. It would be nice if the shower had a hand held shower head in addition to the rainfall shower head.

Once complaint was we participated in the Thanksgiving day parade and when we came back to get our bags and have lunch - the front desk said they couldn't provide us a couple of towels to dry off. That's just bad and lazy service for paying guests.

Once complaint was we participated in the Thanksgiving day parade and when we came back to get our bags and have lunch - the front desk said they couldn't provide us a couple of towels to dry off. That's just bad and lazy service for paying guests.

Service was excellent. Staff also were caring and helpful

Service was excellent. Staff also were caring and helpful

Great place to stay in the Financial District. Rooms are small, but efficient and clean. Loved the free Prosecco in the evening.

Great place to stay in the Financial District. Rooms are small, but efficient and clean. Loved the free Prosecco in the evening.

Nice room! Near subway station. The staff are nice.

Nice room! Near subway station. The staff are nice.

Customer Service: The front desk tells you nothing beyond taking ID, payment and handling over key cards. How about letting guests know their room key is needed to work the elevator, or that there's no coffee/tea making facilities in your room. On that subject - Called down to get a coffee maker, including requesting regular and decaf but they only brought regular and they were all froo-froo flavoured stuff. Yuck! To add insult to injury, the coffee maker didn't work so called down again and was told a replacement would be coming up, but it never showed up (30 min later) before leaving for dinner and a show. No coffee! We returned later and recalled the front desk, because they didn't replace the coffee maker arranged earlier. Response... let me see if I can find another one. Some 15 mins later another maker shows up, so then rementioned wanting regular (unflavoured) coffee and decaf. Response... we don't have access to any of that. Still no coffee! In summary: If a supposed upscale hotel this was awful and nothing like their posting, we'll never stay at a Thompson Hotel ever again.

Customer Service: The front desk tells you nothing beyond taking ID, payment and handling over key cards. How about letting guests know their room key is needed to work the elevator, or that there's no coffee/tea making facilities in your room. On that subject - Called down to get a coffee maker, including requesting regular and decaf but they only brought regular and they were all froo-froo flavoured stuff. Yuck! To add insult to injury, the coffee maker didn't work so called down again and was told a replacement would be coming up, but it never showed up (30 min later) before leaving for dinner and a show. No coffee! We returned later and recalled the front desk, because they didn't replace the coffee maker arranged earlier. Response... let me see if I can find another one. Some 15 mins later another maker shows up, so then rementioned wanting regular (unflavoured) coffee and decaf. Response... we don't have access to any of that. Still no coffee! In summary: If a supposed upscale hotel this was awful and nothing like their posting, we'll never stay at a Thompson Hotel ever again.

love

love

Great Stay, friendly people!

Great Stay, friendly people!

Spacious rooms with comfortable beds and nice decor!

Spacious rooms with comfortable beds and nice decor!

It is a perfect hotel in the financial district

It is a perfect hotel in the financial district

Comfy & friendly, outside of the room feeling too cold & drafty. Meant to ask for a blanket as that would have helped.

Comfy & friendly, outside of the room feeling too cold & drafty. Meant to ask for a blanket as that would have helped.

management. The hotel is walking distance from the Fulton station and the new seaport! Our room was spacious, very clean and the bed was super comfortable. We loved our stay and will be back!

management. The hotel is walking distance from the Fulton station and the new seaport! Our room was spacious, very clean and the bed was super comfortable. We loved our stay and will be back!

We had a very nice stay at the Gild Hall. The staff was very friendly and the hotel was clean and well designed.

We had a very nice stay at the Gild Hall. The staff was very friendly and the hotel was clean and well designed.

Had a very nice stay.

Had a very nice stay.

I had a very nice stay at Gild Hall for a business trip. It was in the heart of the financial district (Wall Street, etc.) and it was a very nice hotel overall. The service was excellent and the front desk was on it and helpful. The hotel is clean, modern, fun, and very nice overall. I will stay here again.

Friendly staff. Great location.

Beautiful hotel, clean room and friendly staff.

Breakfast which apparently is run separately was a bit trying as the service was extremely slow and we would often wait 30-40 mins for our food. Overall great stay

The property definitely needs an upgrade, missed my room cleaning, just generally not worth the $$.

The check-in experience was lovely. I was offered free Prosecco for my very short wait. The staff was friendly and accommodating throughout my stay. My only complaint is that there is no coffee in the rooms and it proved to be difficult to order it up to the room. No one answered three tries to the restaurant to have some sent up and there was no breakfast menu inside the room. But when I went down to order, it was fast and they would friendly. Great stay for a quick business trip

Fantastic position nr Wall Street and nr Fulton St Subway. Nice hotel, clean, quiet and great service. A little tired around the edges but nothing too bad and would stay again. Very comfy beds and great for the price considering its NY. A kettle and tea/ coffee would have been nice. Recommended.

The staff were amazing! Always going above and beyond. Hotel room was spacious and cleaned every day. Location was very convenient, close to the subway and many restaurants. I would stay at this hotel again!

Room was big and neighborhood was much quieter than most other NYC neighborhoods. Staff were extremely friendly.

First time staying at Gild Hall. Nice property. Outstanding staff at front desk and at restaurant/bar Felice makes the difference! We will stay at this property again.

The hotel was perfect. Nicely appointed, clean, sizable rooms with a restaurant attached. Breakfast each day was very good, but a bit pricey for the smaĺl portions received. Location was perfect for our walks thru Manhattan. Uber very quickly accessible for the theater and events in Brooklyn including the high line. Would recommend the hotel to family and friends. Most definitely would stay at this hotel again.

This hotel was perfect for a weekend getaway and the staff and food were great

Could not of asked for a better experience! The hotel is amazing and I highly recommend it. The staff was perfect. The restaurant was top notch and the food was mouth watering delicious. We really could not of had a better experience. We forgot the check out time and found ourselves in Times Square when we should have been leaving. A quick call to the hotel and all was taken care of. Thanks to the staff!

Great decor in the lobby! Room space was typical for NY but extremely clean. Wasn’t there much but I have zero complaints and would recommend!

Super friendly staff. Will stay again!

The staff was an absolute 10/10. Friendly, attentive, and Importantly enough on staff so that they weren’t overwhelmed by check in. Something that is lacking in many hotels I find. I will stay here again as often as possible.

Staff was very friendly and helpful

Most reasonable hotel I've stayed in new york, very pleasant experience

The hotel staff was absolutely amazing, the hotel was clean & deluxe restaurant was great

I booked a stay through hotels.com. One day before my trip, I received a message from the hotel through the website, saying there was no room available due to a glitch in the system. This left me with nowhere to stay at all in New York City, and places were either sold out or over $1000 for the night. They did not offer ANY compensation. I followed job with the hotel to let them know I was a Hyatt member and this was unacceptable and they offered points, but they clearly were not offering anything as compensation for this massive inconvenience. I will never stay at this hotel or book through hotels.com ever again. This was my first, only, and last time.

Great location

Loved the feel of the hotel, charming and interesting. Rooms are not large, but it is New York! Great food in the restaurant and easy to get around.

Rooms are cozy & comfortable and layout was just right for a couple like us with no kids. All the staff were considerate and accommodating. There is valet parking and uber stops right in front of the hotel. Gild also has a restaurant with in room dining option, a bar and coffee refreshments in the lobby. Will definitely include in our list of fave hotels in NY

I really liked this hotel. It’s a vibe. And the worker at the front desk is sweet. The room was nice and tv had good channels on it. The room is a nice and beautiful. I would definitely come here again!