Four Points By Sheraton New York Downtown

Clean Room and great staff.

My room overlooked a wall which kind of accounts for my overall ‘good’ review. It was fine. A little bit of a tight squeeze with my case given bed took up most of the room. Shower was good though, bed was super comfortable and location was great in terms of walking distance to restaurants and the best of FiDi

this is very accessible to all nyc subway lines. its in the heart of the financial district, and a few minutes walk from the oculus which is also accessible to the Path trains to NJ. the area is safe and walkable and plenty of eateries (both chains and local) around. The best part - its accessible to the A train (walking) which connects directly to the jfk Howard Beach air train!!!!! No more crowds at Penn/ Grand Central/ jamaica air train!

T

Location was convenient, with plenty of restaurants and bars within walking distance. We enjoyed being able to explore the neighborhood on foot. Our room was clean, the beds were comfortable, and the towels were fresh. Valet parking would have been very helpful given the narrow one-way streets and limited parking options in the Financial District. Having access to a rooftop restaurant, lounge, or observation area, especially one that was family-friendly would’ve been nice. Overall, this is a solid choice if you're looking for a clean, comfortable hotel in a walkable location near the Brooklyn Bridge and Lower Manhattan attractions. We would consider staying again for the location and convenience.

I had an issue with my luggage when I arrived. The front desk sent up one of their building engineers to help me try to fix the bag. I thought this was exceptional service.

Amazing staff, great location. Also, the rooftop bar was super cool.

Terrible experience was not able to check in called in advance. Make sure that everything was OK. Got to location. It was overbooked. They said that they canceled my reservation at 5 PMI was on the plane no email no nothing, and I called the day before to make sure everything was confirmed, and was assured that it was and they had no record of me confirming only a record of me asking for a high floor. was able to find another hotel. Thankfully, we never try to book here again.

Medium level facilities and amenities. Little food choices.

Clean room. Nice staff. Very comfortable today. Thank you.

Exceptional

superb location but the rooms were very small, though very clean. the ironing board was not up to standard

It was don room a little dirty It was ok not nice at all but ok

Very good location. Nice and helpful staff.

Exceptional

When parking on Sundays you don't have to worry about tickets on the other hand on weekdays consider a parking garage. In my experience I realized there wasn't enough body wash and the tissue was not replenished it only had three sheets of tissue. I also did not get my complimentary breakfast vouchers so I ended up checking out by 8:30 a.m and leaving without breakfast. I would consider staying again because of the convenient location. The staff is kind and I should have asked for all the things that were missing but I don't want to cause any issues

Lo que más me gustó fue la ubicación, lo único malo es el poco servicio que ofrece el hotel por su precio

The staff was amazing

noisy aircon

Na na

Great location and food nearby. Would recommend to other people and come back too.

The room was clean and...

Clean room and comfort bed

Rooms were clean and comfortable

Bad

Businesslike approach. No warmth. Proximity to public transport and facilities in the vicinity. House keeping did not refill tea-coffee bags invariably and had to be reminded everyday. Gym was only for name's sake with hardly any proper equipment's etc,

everything perfect for New York. We decided not to have breakfast in the hotel, which was a good deal: there are plenty of options within walking distance. I would be back, definitely

Passable

Clean rooms

Pleasant

Close to everything we needed. The smell of pot outside the front.

No mini fridge or microwaves in the rooms

Superb

Great stay!

Keep my luggage before check in after check out for some hours. Thanks.

Excelente servicio en todas las áreas, muy agradable el lugar y muy atentos el personal.

Had a pleasant stay.

The staff was extremely friendly and the rooms were amazing. I have to comment on the water pressure in the shower. For one of the more affordable options I found it exceeded my expectations.

Very good

Very good

Accessible location by public transportation, comfortable room, great gym, oaky breakfast, nice and friendly staff.

Very good

Location is great Front desk is nice and accommodate the request. I requested night shift staff about an hour delay in checkout and they were not aware about Marriot bonvoy which gives guest for extended checkout.

Loved the hotel just hated the parking. But hey that’s New York

Phenomenal location, great space . Well kept…only heads up is that rooms I wish the rooms were a little bigger….

The bathroom shower was very low water pressure. A little moldy too, not bad, not good, just ok. The room itself was pretty good and clean. A strong 8/10 rating.

Incredible location. Clean. Not biggest but adequate

It was good walking distance from a lot of our activities planned. As a bit small for my very tall/large husband The room was a bit small for my tall/large husband.

I didn’t try Booking.com support. Not easy accessible on urgency

Bad

I like room and bed. I don't like small bathroom.

I didn’t try Booking.com support. Not easy accessible on urgency

Exceptional

I like room and bed. I don't like small bathroom.

Disappointing

Just average with nothing exceptional in particular

The location was the best part of this hotel Just average with nothing exceptional in particular

The electronic door lock was not functional and it took the building engineer 30 minutes to fix it while my luggage was stuck in the room. This caused me to be late to a business meeting that was the purpose of my trip to NYC. Unacceptable.

Great experience in general

Everything was great

Superb

Staff was very nice and good service.

Overall I was very pleased🙏

There was some club event or something at the hotel, that was playing loud music that could be heard down at the 7th floor till 4:00 a.m.. elevators also were not great for departure. Sunday morning. Parking as well was extremely expensive for people coming from out of town.

There was some club event or something at the hotel, that was playing loud music that could be heard down at the 7th floor till 4:00 a.m.. elevators also were not great for departure. Sunday morning. Parking as well was extremely expensive for people coming from out of town.

Location to Brooklyn bridge and closer to airport . Subway access The shower door was missing had a certain and some of water would spill to the floor.

Location to Brooklyn bridge and closer to airport . Subway access The shower door was missing had a certain and some of water would spill to the floor.

Everything

Everything

Clean room and service was great

the hotel is very nice. ita a very good location too. very close to the tourist spots. i love it!

Exceptional

Great location , helpful staff

Really nice hotel in lower Manhattan. Very small rooms, closet and bathroom, but that should kind of be expected in NYC. The only thing I was annoyed with involving the "closet" was that the hang bar was a vertical bar, coming out at you, so your clothes were hidden behind on another, instead of it hanging like a regular horizontal clothes rack.

There were no microwave or fridge in room

There is not a dedicated elevator for service staff or rooftop bar goers to take, so at times there is a wait

Location Rooms too small

Good location for Brooklyn Bridge, downtown etc. comfortable room and friendly staff Saturday night - really loud music being played from a rooftop close by - perhaps at the roof top bar from the hotel. Music played until 4am

Location was decent (near several subway lines), bed was comfortable, toilet and shower functional, and it was clean enough to meet my needs. The staff also let me postpone my checkout to 1pm which was nice, since I anticipated needing to sleep later on my last day. This place is nothing stellar, but it's about as good as you'll get in Manhattan without forking over a fortune these days. Felt a bit worn around the edges, and the cleaning could have been a bit better. I found a metal bottle cap under the nightstand that the cleaners had missed.

Room very small. Smaller than a hotel room in Tokyo (Japan) … I let you imagine!

Exceptional

The location. Firstly at the reception the woman staff who has glasses met us unpleasently and we felt upset. Whem I asked her my room’s rate eccept for the deposit he said ı could calculate the rate by looking at my reservation. Other staff was very sincere , kind and helpfull. They helped us immediately for changing my room. Secondly, Some rooms are very noisy because of the fan engine noise continously coming from outside.

Very nice and clean room, great location

Superb

Stay was good

Very good

Exceptional

Room 1405- room 1404- room 1403. Very un pleasant Lobby bathrooms, not appropriate for hotel, need to be update Location

Exceptional

3 rooms had attached door fram Room 1405- room 1404- room 1403. Very un pleasant Lobby bathrooms, not appropriate for hotel, need to be update Location

Great city views, great access to site seeing. Comfortable beds. Clean rooms.

No breakfast

Never texted me that a room was ready like front desk said they would

NA Never texted me that a room was ready like front desk said they would

The room was clean but cramped. The hotel lobby had a funky smell.

Great location great staff and the room was very clean and quiet

Exceptional

Most comfortable bedding I've ever experienced, better even than what I have at home!

Room was small but OK. It's New York. The Chinese place connected to the lobby was FANTASTIC but not cheap (again - it's New York). The restaurant at The Gild hotel on the next block was also outstanding, and, yes, expensive. It is close to the 911 site and museum and that is something people should see. OK: if you plan to STAY in the Financial District, this may be the place for you. However we did a lot of activities in Mid-town and it was a nightmare getting there. Everything was more difficult as the taxis and ubers were very expensive, and the subway stops confusing!

Most comfortable bedding I've ever experienced, better even than what I have at home!

Room was small but OK. It's New York. The Chinese place connected to the lobby was FANTASTIC but not cheap (again - it's New York). The restaurant at The Gild hotel on the next block was also outstanding, and, yes, expensive. It is close to the 911 site and museum and that is something people should see. OK: if you plan to STAY in the Financial District, this may be the place for you. However we did a lot of activities in Mid-town and it was a nightmare getting there. Everything was more difficult as the taxis and ubers were very expensive, and the subway stops confusing!

Great value for your money. The cold LED lighting in the room is aberrant ! you should change those cold bulbs for something warm and cozy. Also, the water pressure in the shower is quite bad.

The cold LED lighting in the room is aberrant ! you should change those cold bulbs for something warm and cozy. Also, the water pressure in the shower is quite bad.

The location was quiet with plenty of amenities. The room is very small. But, if you can get past that, then everything else is great.

Location Nothing

The room is very small. But, if you can get past that, then everything else is great.

Location Nothing

Good

Location, cleanliness, comfy beds, room service, room upgrade Not soundproof rooms, a bit pricey

It’s was amazing

Tiny room, not recommended for people suffering from claustrophobia.

Exceptional

Bad

It’s was amazing

Central location in Manhattan, friendly service Tiny room, not recommended for people suffering from claustrophobia.

Exceptional

The gym was impeccably clean and our room attendant, Janeth, was amazing. We really Appreciated coming back each evening to a clean, well organized room.

Runs are small but cozy

It was convenient and close by N/A

It was convenient and close by N/A

Cleanliness in the lobby and better late night staff

Enjoyed it and would highly recommend Cleanly, friendly helpful staff, well equipped building

Very good

Friendly staff None

Friendly staff None

Great Location, room and view were nice, close walking distance to subway..Would highly recommend

Exceptional

Very good

Superb

The location is good with a safe neighborhood and close to a subway station. The entry of the hotel was not great but the picture shows a different image :) it was unclean and shabby. I am from Asia and a four points from Sheraton would be a pristine property but maybe not in NYC. the room was ok , nothing special , pretty cramped I would say , but had everything we needed. Too many pillows and nowhere to keep them when u sleep as you cannot sleep with 8 pillows on a bed !! There was no water or coffee for guests. The water jug had so much ice that it would take hours to melt and the staff did not do anything when I mentioned about..

The location is good with a safe neighborhood and close to a subway station. The entry of the hotel was not great but the picture shows a different image :) it was unclean and shabby. I am from Asia and a four points from Sheraton would be a pristine property but maybe not in NYC. the room was ok , nothing special , pretty cramped I would say , but had everything we needed. Too many pillows and nowhere to keep them when u sleep as you cannot sleep with 8 pillows on a bed !! There was no water or coffee for guests. The water jug had so much ice that it would take hours to melt and the staff did not do anything when I mentioned about..

Superb

Nice place If looking for the perfect location for tourist.

Good

Exceptional

Liked the location close to Piers 15 and 17 which offer the best views of Brooklyn Bridge. Lots of eating options around. Appreciated the free coffee at the reception during breakfast hours. Reasonably priced for New York city. The rooms are very tiny so if travelling with lots of luggage, this hotel is probably not the best option.

Would stay again

Everything excellent except only one ice machine for 28 floors. Maybe one on 1,10 and 20.

Good location. If there would’ve been a small fridge, it would’ve been 5 stars. Bed was comfortable and AC was COLD! shampoo, conditioner and body wash in dispensers. Blankets on bed were also impressive. Hot chocolate at night. Coffee and tea with cookies in the morning. Microwave is in lobby.

Front desk service was amazing. Anytime we needed something they provided it with a smile.

Was very pleased not knowing what to expect for the price

Very clean. Love that they had coffee in lobby

Good location close to an MTA stop. Room was clean and well kept.

Great location in the financial district, very close to Mercer Labs, The Bull and the Memorial of 9/11

Location was great, close to subway and mostly was still quiet! Coffee shops, restaurants all was close! Not all rooms have a fridge but after request they brought me one

Rooms are small but to be expected in NYC. Room was clean and beds were comfy. Staff sr the front desk was so friendly and helpful! Location is close to subway and we walked to Chinatown, Brooklyn bridge and 911 memorial. Really close to stone street historic district - many restaurants there. There is also a big grocery store I no pearl street that sells alcohol and has hot, fresh food. Would stay again.

Staff was great

Coffee only available 7am to 10am

I didn’t like the treatment. I came to the front desk to register, the lady asked me for my information then took me outside the hotel to a Courtyard by Marriott. I made reservations for a king size bed. When I got there, the room was not ready. I had to wait for half hour to get a room with two twin side beds with dirty sheets . I was vexed . As soon as I got in , I tried to get in touch with the main desk. I can’t get through. I left the facility after 40 minutes. I got downstairs, I gave the keys to the receptionist then left.

Great staff

Room is clean. Location is perfect.

Buen trato, localidad. Se los recomiendo.

Pretty much OK

Good overall

Very clean

Friendly, clean, great location. Would definitely stay here again

The elevators are messed up; takes 10 minutes to get from 28th floor to Lobby

This hotel is always my go-to for work trips, and they have never disappointed me! Could not be more convenient to my office.

Price high

Great location and very clean Got double charge paid through the app and then had to pay again in person and realized a week later still haven’t received the refund

Able to get a late check out, which really helped me.

Really clean and beautiful! The room is also very nice and comfortable

Nice hotel, I was on a high floor and if ypu wanted ice you had to go to the lobby to get ice. No ice machines on the floor

Size of the room for three adults, just about worked. While we only used the room to shower and sleep, the TV, bathroom and AC were all very clean and functioning to a great level. The rooftop bar was ice and the free coffee in the morning was perfect to get up and go. Staff were great and accommodating.

1. The location was accessible to restaurants and public transport. 2. The size of the rooms is good enough for a family of four. We didn't stay in the room other than for sleep, so the space was not a big deal, but if you are looking for a room to relax, this won't be the right choice, but for NYC, this is good enough. 3. The bed was really good, I turn around a lot in sleep, my spouse didn't feel it. It was really comfortable. Minor minuses: 1. The complaint we had was that there was no water for a brief few hours the next day of our arrival. We checked in late at night, due to the water shutoff, we had to get ready early to avoid being stuck for long. This was not notified when we checked in by the staff; we almost missed the notice in the room until my kid picked it up and tried to read it. 2. The AC didn't work that well to circulate air. I left the window open a bit,t but it was 40's outside, so we shut it off. The exhaust in the bathroom didn't work either. Except for these minor inconveniences, the stay was ok to roam NYC.

This is the place to stay! Walking distance to so many sites! Exceptionally clean!

Amazing guest experience, clean room, great amenities. Just wish there was a mini fridge in the room. Other then that everything else was excellent

The best location and very nice staff plus affordable prices

Hotel staff is friendly. Room is clean. Walking distance to 911 Memorial, Occulus and Fulton St subway station.

It provided what I needed for my quick weekend there. Very friendly staff!

None

Would be good to have more coffee (if possible in capsules) in the room. Complimentary coffee was available in lobby, but we missed timing.

Good breakfast

Great stay- friendly staff, excellent room and central location. I would definitely recommend.

Just the location Very tiny room and absolutely suffocating

I booked the King suite. Room was nice only down side was the bathroom only had a walk in shower no bath/tub so this caused entire bathroom to flood each time you showered, also water poured out of tiles from side of walls in the bathroom while showering. Another downside, the hotel offered a high roof top bar that advertised open 24/7. I stayed from 7th-10th and bar was not open not one day of my stay and hotel stated they were a separate entity and not sure why they wasnt open. Hotel staff not friendly or helpful when comes to asking for local attractions or help getting around.

The room was clean, the staff was pleasant. Tea and coffee was provided. The high roof bar was closed our whole staff. We were really looking forward to visiting that bar. But overall it was a great experience.

When we first checked into the room the bathroom had not been cleaned, someone had gone number 2 and stunk of weed. They also turned the water off from 9am to 12pm on a Tuesday morning, right when we wanted to get ready to go out for the day and only saw the paper under our door that morning.

Clean room, comfortable bed

I like its location east of Broadway in the financial district. I also like the lack of resort fees. The room is small like typical NYC rooms. The breakfast option at the attached restaurant is just okay. The public space at the entrance always smells of cigarette or marijuana smoke. The hotel has zero control of that.

Great staff. Clean rooms and comfortable beds! No fridge in rooms and no breakfast. Mediocre coffee offered.

Decent enough, needs a little tlc in the bathrooms, loose fixtures and mold around the dispensers in the shower. The window would not close completely, we didn’t mind being on the 16th floor and we like it cooler when sleeping. Beds are firm. Close proximity to a lot of places within a 20 minute walk. Bus and train are within 3-5 minutes.

Very clean hotel

Clean room. Beds not as comfortable as expected.

Breakfast, which was not included in the price of the room, was too expensive. Selection was average but good.

n/a

Great hotel, great location.

Very high service orientation and effective communication are my highlights. With an AI disruption environment, human service is still needed, and of high quality. Definitely my family will come back.

The bedside desk was heavily scratched. The room smelled of weed on my second day stay probably due to neighbors. No trash bags in any of the cans.

Front desk staff very helpful and pleasent

I had a great experience at Four Points by Sheraton New York Downtown—this was actually our second stay here, and it did not disappoint. The staff is always friendly and welcoming, and maintenance was very attentive when needed. Housekeeping came daily and kept everything clean and comfortable. We also really appreciated that they held our bags in a secure, locked room after checkout. The area is quiet, which made it easy to relax after a busy day in the city. Would definitely stay here again!

Everyone was super nice, specially the Asian nice man from the front desk.

Everything was perfect, except the room didn’t have a microwave nor a fridge. Everything else was great!

Good experience; great location; A+

Staff was friendly. Location was great.

The hotel & the staff were very nice!! just the air needs some work I was sweating alittle.

For my daughter’s birthday the grandparents ordered fruit service from outside as the hotel doesn’t provide the service. The staff said it was all set up but the balloons were in the bags and the fruits also. It was surprising. Overall not bad for the price.

Good location, clean, comfy bed,

N/A

No hay escaleras disponibles. Si no escaleras de uso compartido con otros complejos que es de emergencia, que esta cerrada , solo es para bajar, totalmente sucio , con olor a meado insoportable. La habitación para 4 personas es muy pequeña, no cuenta ni siquiera con mini heladera y microondas. Si vas con niños es complicado ya que no tienes donde calentar una leche. Buena ubicación. Ubicación segura. Luar silencioso.

Wish the room had a small refrigerator.

Staff was very helpful with everything we needed

Excellent

It was clean and great location to go and see the World Trade Center

Hotel overall was great. Prior to booking and selecting hotel I was offered a room with a view, when I arrived, I did not receive the room I booked for.

Would stay again

great. my only complaint was no microwave or frig in the room for some reason. that was very inconvenient.

I enjoying my stay but it was quite noisey! Its definitely for a younger crowd at least during the weekends. There was no refrigerator so we used the window ledge behind the curtain to keep things cold. The bed was super comfy which is the most important part. I would return but maybe during the week and hopefully score a higher floor.

The room got cleaned daily, the staff are amazing and really friendly. The rooftop bar was a really good time

Amazing location with a lot of walkable shopping and restaurants, staff was super nice and attentive

Location is great. The bed is really comfortable, the room was really small but organized really well. I will definitely stay here again.

Very clean. Room with King Sized bed didn’t have a fridge. Other than that stay was fine

Yes

Pleasant stay always. Courteous staff. Appreciated the complimentary upgrade as a frequent customer.

Great location. Subway is around the corner to go around Manhattan. Clean and friendly staff.

We had a corner room that was very small, but it was very nice. No refrigerator in the room. The room was very clean. The bed was very comfortable on the Marriott Bonvoy ads kept coming on the TV and interrupting programs, but the staff was very nice very accommodating and there was coffee in the lobby in the morning. The location is very central. The subway is within a block or so to get you anywhere you want to go on there are plenty of places to eat that you can walk around too without having to take a subway or a taxi we came from Newark and we had to take an Uber shuttle for $19 and it dropped us off about five minutes from the hotel so it’s very convenient for that. We got a good Expedia price. Overall the experience was great. The only complaint that we have is that there wasn’t a refrigerator and there was a really small angle of getting from the bed to outside of the bed, it was a weird space, but it was a nice hotel. We’d stay there again.

Great spot! Parking garage around the corner, walking distance to Chinatown, Little Italy, 9/11 Memorial and Museum, lots of food choices nearby, Wall Street, and The Hudson River.

The curtains in my room were dirty. The phone in the room did not work I had to call front desk with my cellphone to request shower gel. The toilet would not flush I had to lift up the top and put water I. The tank for the toilet to flush.

Enjoyed the stay staff was amazing room was clean the only downside is the restaurant is expensive. Other than that I’d stay again for sure

Newer property. Easy check in process. 3 elevators, so no long wait times to get to your room. Safety checkpoint by needing to scan your card to get to your floor. I was on the 23rd floor. Room was clean and cleaned everyday. Free waters, clean towels all the time. 3 restaurants connected to the building. They have a roof top bar. I wasn’t able to checkout it out, but looked like it could be fun. Relatively accessible location. Overall accessible building. Restaurants within walking distance. There was a pharmacy within walking distance to get supplies. I didn’t explore as much as I’d like to around the area but looked there were plenty options for whatever you may need. Would like to stay there again.

I overall enjoyed my stay here, close to many different food establishments and the subway to get to many major tourist attractions. It is unfortunate that the rooms have no fridge to be able to take home left overs and keep food cool.

The only really standout thing is the position, it’s very close to many transit stops. The staff is also incredibly kind and helpful. The cleanliness was not the best. There were some stains on the sheets as well as some visible gunk in the shower, especially where the body wash and hair products were connected to the wall.

Second time staying here, loved it! Great location

Clean and quiet

Amazing location- walkable to a ton of great restaurants and bars. Very clean room with good temperature control and good amenities.

clean and new room and bathroom. small bedroom. it's worth it.

Phone would not stop ringing at night, very loud neighbors smoking weed throughout and nothing being done after it was brought to the front desk staff’s attention. Hotel smelled terrible. Overall room seemed relatively clean, but could not give over the odor.

Room was great. Close to everything, walking distance to Wall Street, 9/11 museum/memorial, and the subway. My only issue was someone was smoking cigarettes in the room next to us and the smell was horrible. I tried calling the front desk several times and no one ever picked up. I ended up going down to let them know and by the last day of our 4 days there it was more manageable or I got used to it.

Small room but that was known, the staff were nice. Main issue above all else is noise isolation. The doors toward the hallway let’s just about all noise in and voices/tv sounds travel through the ventilation system between rooms without much interruption.

All good

I was greeted by the staff with a smile and welcoming attitude. The hotel is beautiful, clean and comfortable . Everyone that works there is so nice, helpful coming from work in customer service for over 30 years it’s things that I look for whenever I’m staying at a hotel. They have topped my expectations by 1000% . I will be back in town in a couple of months and you best believe I’m staying here again. Thanks to the wonderful staff for all that you do. If no one hasn’t told you this before I will, THANK YOU SO MUCH FROM THE BOTTOM OF MY HEART.

Staff was kind enough to store my bags while I waited for transport that was coming later. Area was a great location, close to restaurants, sights, and trains.

Excellent service

Excellent service

Good

Good

Everything was fine

Everything was fine

Clean, cheap, convenient accomodation on Manhattan.

Clean, cheap, convenient accomodation on Manhattan.

Nice room, good staff and reception

Nice room, good staff and reception

Very good location very clean staff are amazing subway stations 2 minutes away and food places all around AAA

Very good location very clean staff are amazing subway stations 2 minutes away and food places all around AAA

Yes

Yes

Jason was very helpful and provide excellent guest service. And the rest of the staff was really welcoming and helpful as well. Thank you for allowing us to keep our bags at the hotel while we explored New York. I would love to stay here again. Next time I come back to New York.

Always a nice stay , don’t have to ask for anything just check in and enjoy the room

Room is small, amenities are old. It didn’t meet up to Sheraton’s level in term of stay experience.

Great location, friendly staff, and clean rooms.

Everything was perfect, room clean, staff always nice!

Really bougie and CLEAN in my opinion for a decent price. My family and i loved it here. Chill rooftop bar with awesome customer service. Avoid the Chinese restaurant next to it tho. TOO expensive for tiny portions of food. They also drink on the job smh! Loved four points tho ❤️

Wonderful!

Room, staff were ok. The only thing is not parking accommodations for guests. I understand that we can pay but like a ridiculous price and also every time you go out. It is not great experience.

Perfect

Upon our arrival there was a brief mix up with the room but by the next day it was all sorted. Rooms were cleaned daily and the staff was wonderful especially Ralph!

Very nice manager. Great price.

The staff was very pleasant and helpful

Wonderful location. Walking distance from Financial district area and piers. Front desk staff was very pleasant and helpful with cabs and information of area.

location is great, clean rooms, friendly staff

Great clean hotel - great staff

clean room, bright safe lobby and entrance, really nice staff. perfect

The room was spectacular hope I can get it again

Room bigger than expected. Staff was very nice

All good

Nice Clean room!!!

Cleanliness, friendly & professional staff.. great amenities., walking distance to various restaurants

Clean Room and excelent service

This place is perfect for a quick getaway. The price is perfect for the location. It is very close to a lot of things. There’s easy access to the train stations. Loved it!

In general, I was expecting more from a Sheraton branded hotel and from Marriott Bonvoy.

All the services of the hotel was excellent

Friendly staff. Very clean rooms.

The window in my room was open the first night. I had to blast the heat not know an open window was even possible. There was no phone near elevator on my floor. I got locked out of my room and could not call front desk. Hotel did not compensate me.

Clean room, staff were great

Clean room, great desk staff. Small rooms as you expect in Manhattan.

nice

Cleans rooms and great staff

Room was spotless and very neat. Staff was professional and nice. Building was surprisingly cool.

Everything was great as usual

Support lacking

Nice place in NYC

Yes, the room was clean. The staff was very courteous. It should be noted that the rooms are super tiny.

amazing great place and customer service

Excellent location

I was upgraded to a king size bed free of charge, and the room was perfect for my needs. Would highly recommend staying at this hotel to anyone.

Thanks for you attention

Was good

Small rooms

Really small rooms

Large bathroom and the staff is always so nice.

The room was spotless and made every day. The staff was very friendly

Very helpful staff, coffee every morning, and close to all transportation and shops.

Excellent service, the room were clean and a very good zone

Great

Clean room, decent amenities. Does not offer 24-hour hot drinks, which would be easy to provide and a big plus.

Clean room, kind staff, very c

Happy with stay

Happy with the stay

Good morning January 8, 2026 stay in New York at your establishment, very satisfied with the facility would do this again, thank you

Great location, clean room

Great staff. Very helpful and friendly.

Clean rooms and friendly staff. Just thought a continental breakfast was included but was not.

. Efficient and helpful . Will plan to visit again soon!

Cool

Nice, quiet, clean room

Very nice

The room is clean . Staff are nice . The parking is cheap compare to others . Subway is close to go to Times Square .

Small but really clean and the staff very kind

This hotel was excellent. Great price and quality stay. They staff was helpful and friendly.

The room was clean

Good hotel to spend some quality time.

Good location, easy to get to and from and still be able to explore whole city, but then a quiet area at night away from the hustle and bustle. Would definitely recommend.

Staff was amazing was greeted immediately and upgraded to a king room, room was spotless and location was perfect. Right next to the Fulton subway stop and only 5 stops to 42nd street station. Rooftop bar on the 29th floor was very inviting. I will be coming back as I usually stay in the high traffic areas. This location was perfect.

Staff and crew were absolutely great during our stay. Lovely folks, very helpful. The room was clean, accessibility to transit and there's plenty of restaurants near by. The only thing that needs improvement is the elevators, especially during check out times - had to wait a bit to make it down from our room floor. Seemed only two out of three were working. Otherwise great hotel and marvelous staff.

Room was way too small. Overall staff was very nice.

Nice place. No breakfast included which is why I gave 1 star. Would select. N/A if available

Great location, spacious room, good ammenities

Yes

Best hotel I have stayed at

Complimentary

I would not stay in the rooms which have this problem, likely on higher floors.

Room was clean, staff were awesome and it’s location was great

I like the overall room and their service. When you request for something they would get it.

Good

Staff was great. Stopover after a cruise. Ferry dropoff was about 4 blocks from hotel easy walk with 50lb rolling luggage. They hold our luggage until check in so we could explore the area

Bugs (both dead and alive) in my room

Room comfort. Good security. Accommodating staff.

Pleasant stay, friendly staff, vibrant at night

Really enjoyed my stay here. The check-in process was seamless and the room was very quiet. The highlight was definitely the breakfast buffet—lots of fresh choices and high-quality coffee. Highly recommend adding the breakfast option to your stay

Great staff and the rooms/bathroom was clean. Just be aware of the location, most convenient for financial district.

Clean room, courteous staff, comfy bed, hot shower. All in all good experience

Staff was helpful and great location

Good place

Excellent customer service from front desk. Great location.

Room was clean, staff was great, heat malfunctioned and it took numerous calls to get someone up to fix it.

Clean room

Room was clean but I booked a double queen room and was given a king with a roll away bed. Also, the room was very small. Parking is expensive but that is expected. You can find parking on the street if you hunt for it. Good location for food and sightseeing. Subway stations are close by.

Rooms were small. But everything else was amazing

Clean room

Good

excelent place

Amazing

Staff. Check in was easy and the lady was very nice and helpful

It was a very nice room, nice helpful staff. I should have read the reviews to see that no microwave or refrigerator was in the King sized room but I didn't really need them since when you eat out in NYC the portions rarely leave you with leftovers 😂

We loved the location in the surrounding area. The staff was very friendly and we were so fortunate to be able to check in as soon as we arrived instead of waiting until the afternoon.

Yes

The room was

Good servcice

Great property and very convenient. We will definitely be back there

taken for someone else, they place us in other hotel and our family has to split, it was very inconvenient moving between hotels.

Great hotel for the price. Walkable to restaurants and public transportation.

Staff very attentive.

Good

The hotel staff are very responsive

This hotel charges $18 per day for morning coffee and danish. The rooms cost $180-$225 per day, for that charge coffee in the dining room should be included with the room price. I will find elsewhere to stay the next I visit New York.

The staff are really nice and always kept my room clean. Very much appreciated my room being clean!

clean room, helpful staff, good shower

Cleaning ladies were quick and skillful. The room was nice, clean and neat. No fridge but that was okay. There is a safe box in the room and enough hangers in the closet (I think there was a dozen). I specifically appreciated the body lotion, I love when hotels provide that, thanks! It’s a small but very pleasant addition. The price was the best for the period of my trip, and for this type of a hotel merely excellent. I also used my hotels.com bonuses to pay for a part, so I’m very happy with the price/quality ratio. The hotels.com keeps asking me about the breakfast – I don’t think I had breakfast included in my stay – and if so I’m very sad I missed that. It wasn’t clearly stated when I booked the room. I would have used the breakfast but noone told me it was available. I was sick the first days of my trip and it made me stay in the room more than I planned on a touristic trip. And it was a very nice place to stay in and recover. Thanks.

Very clean

Very nice

Clean, efficient check in. Located in good area.

The outside area in the front is beautiful & I love how close the hotel is to transportation and restaurants, but you need washers and dryers, and perhaps a small fridge & microwave.

Good stay, just hope your neighbors aren’t kids or loud ppl. Can hear their entire conversation let alone anything else they do

Room is clean

The room was amazing

The hotel is very clean and convenient but the rooms were very small at least the one i booked

Check in was great and the front desk staff so helpful, efficient and kind.

Clean room, helpful front desk

You are 3-6min walk from all subway lines that go anywhere in the city. You are near food and drinks in the financial district and a 10min walk from the brooklyn bridge. I had added a mention that we were celebrating our engagement and the staff prepped the room to highlight the occasion.

the room was smaller than it looked and the surrounding area was so loud that we couldn’t even sleep.

Had a great stay, staff was super helpful, kept our luggage locked during the day of our check out. Would stay again!

Staff was very helpull specially when asking for directions on the metro.

They staff were great. The room was clean.

Tissue Box was nearly empty. Could not figure out how to keep the lights on. Front desk staff were friendly & courteous.

Clean and close to everything

Yes

Nice staff

Anything you need, they will take it to your room personally! 10/10 staff.

Room was clean and comfy, staff was very helpful and attentive.

The staff was so courteous. The location was perfect for us.

I was beyond happy with my stay at Four Points! Everything about my stay was wonderful. The staff was extremely helpful and polite. I would like to give Carlos an extra shout out for his help both on the phone and in person.

Staff is always courteous and accommodating. Love the corner room with the refrigerator. Love the area around the hotel.

Rooftop was a plus

We had a great stay.

Lovely stay. Quick in and out trip, but it felt clean and safe. They had an option to have bfast in the restaurant next door becuase their facility is under maintenance and i didnt try that, but it was nice to have the accommodation. They were nice enough to let me check out late and leave my bags there while I explored a bit more since my flight was later that night.

Hotel ok not bad not good.

Extremely kind and helpful staff, clean room and would stay here again in a heartbeat!

Clean rooms will book again

Nice hotel, good location

The staff was very helpful, the rooms were clean, and the location is great

Staff went over and above. Nice room.

Very good

Everything is fine

The price for a one night stay on a Sunday night and having to pay an additional $50 for a supposed discounted priced parking spot for less than three hours.

Great hotel with nice staff. Wouldn’t hesitate to return.

Staff was very friendly and accommodating. I would highly recommend this facility

The room was great and Guest Service was excellent

Great room, small but amazing location

Came in the cold and they couldn’t accommodate an early check in . I had to sit around for 2 hrs

Really good .

My room was spotless and amazing! The staff was helpful and polite. Bathroom was spotless!

Check in was effortless, everyone was welcoming. Close to Apollo bagel and other great foods. Just a 5 min walk to the train.

highkey rainforest rooftop is a VIBE!! great food/drinks and the staff was super sweet!

Great location, clean room, excellent mattress, friendly staff!

Comfy beds great showers rooms small but everything you need

Clean room friendly staff great stay.

Clean room and property, great location in Financial District.

I love it here. Highkey rooftop is also convenient located in the hotel.

Great hotel i will be back !

This hotel is wonderful ! The only issue i had was the bathroom door didn't open fully and being in a wheelchair i barely had room to get into the bathroom. The handicap roll in shower was amazing! 5 stars! The staff was so friendly!

The staff was very friendly and helpful. Rooms were comfortable.

I’ve a wonderful experience

Great staff.

Ac didn’t work well. Coffee was not good

no breakfast, coffee and tea only

The parking area was great.

Not all hotels are perfect!” That should tell you right there the quality of this hotel.. I won’t be returning!

Staff was nice. Room was a closet for $450 per night. Also we didn’t have WiFi for the first day. Only thing good besides the staff was the location. I’d think twice before considering a Sheraton location again.

Close to all the Main Street. Affordable and provided what I needed

I was “upgraded” to a room with king bed which ended up being an ADA room. Shower was almost impossible to operate in terms of adjusting it to correct height and of course, since it’s ADA there is nothing preventing water from going all over the bathroom floor. Also, I noticed that where the door is for what could be an adjoining room had a gap from the floor that was at least 2”. What did this mean? I could hear the people in the next room about as clearly if they had been in my room. I would have been fine with my original quiet bed size room if it meant no ADA and being able to hear they people next door.

Had to wa

I stay at this hotel every time I come to the Financial District for work and they never let me down. 5 stars!

The hotel was amazing! The staff were super nice and helpful with everything! Everything was clean and I felt safe to go out by myself outside in the evening. It was amazing, I highly recommend this place!

Joe's Pizza, MTA Rail service was nearby.

This hotel is fabulous, no bones about it. Polite staff, super clean.

Great stay!

I ordered a room with a King bed and was forced into a room with a double bed.

Good hotel

Excellent

We were not notified of a planned fire alarm which was scary for us as we were very high up. It just highlighted a real lack of communication across teams within the hotel. Some of the receptionist staff were unhelpful at times especially when we asked to stow our suitcases away in the storage room. We were not supported when bringing down our luggage from the room and the trolley we were given was faulty which made the whole process unnecessarily arduous.

Clean rooms

I will recommend it

Th

Nice and Clean

Central location

The room was very small, there wasn’t even a closet to hang my suits and dresses. There was a lot of noise from the construction next door even at 4am! The bathroom needed some TLC since the hooks to hang towels were all broken and the tiles were also broken.

We booked a suite and it was great. A lot of room which included a sofa, table and chairs, separate bedroom, fridge, microwave and 2 TVs. The location was wonderful and very walkable. Loved the hotel.

Clean room- friendly staff- a few sites within walking distance

Best value for the money

I thorough enjoyed my stay at the four points hotel. I enjoyed it so much I even decided to stay an extra night. The staff was friendly and engaging and it was an overall positive experience for my first trip to NYC!

upgraded to a suite as there were no queen rooms available. personable staff

No

People at the reception area, wonderful efficient and very helpful. It is my first time to go around New York and I thought I got the best choice comes to the place. I decided to stay with my friend.

The room lamps had visible debris and stains! The lights in the room also had debris and permanent stains on it. Something needs to be updated for sure. But, overall great location and nice staff.

nice staff clean hotel close to the city and rooftop bar super lit not too expensive def recommend

N/a

Bud bugs in room 1709. Homeless people chillin in the courtyard infront of entrance to hotel. Hallways smell of weed. Walls super thin, could hear everything above me.

Nice room

We stayed in a room across from a very loud machine in the hall that never turned off. Our lights in the room wouldn’t turn off on first night so the engineer unplugged them as a resolution and we had no light the rest of the trip. The phone went off constantly beeping the entire time we were there…also none of the restaurants were family friendly.

Clean. Friendly staff. Great location

The area surrounding the hotel is not great, restaurants and businesses dump garbage on the sidewalk. It reeks of smell of garbage, sometimes urine. There is scaffolding on most sidewalks which means stepping onto the road at times.

Perfect as a crash pad for a weekend in the city.

The front desk clerk was extremely helpful!

Great hotel stay! Only thing that I didn’t like was the tiny gym in the basement, other than that service was good and clean.

Close to where we wanted to walk NYC

Could not swing a cat in the room. Nowhere to put suitcase in room. Air conditioning noisy. Staff were great and very helpful.

I went to this hotel because close to an exam I was taking. The price was very good for what you get. I did not get the breakfast because pricier than the food nearby. The only thing I don’t like was the lighting in the hotel room. So dark and gloomy. Could barely see my books and laptop. I turned on all the lights. Overall was a good experience. Night life and good food around the area.

Weekend party was so loud and lasted until 2am.

Nice area and very walkable l, close to everything and near transportation.

Good service, unlimited baggage holding (within reason) to do your last-minute shopping. Housekeeping is very nice and staff is very accommodating. Great experience!

Location was perfect

The hotel is walking distance from the subway station which is very convenient. Also within walking distance is the Brooklyn Bridge. Staff is courteous and friendly.

It's a hotel

Zero noise cancellation between walks. Couldn’t sleep at all because of next door being loud all night

The rooms were very clean and modern and the beds were plush and comfortable. I just wish the rooms were larger with a little more space. The double bed room like the one I stayed in was pretty compact and small. Also, the outside area in front of the hotel didn’t look as nice in person as in the photo and there was work being done across the street on a tall building which led to some noise from the construction. All in all the hotel was nice, but the surrounding area was not so appealing as it was surrounded by tall buildings.

The location is excellent, very convenient and close to the subway, which made getting around easy. The room was clean and tidy, which I appreciated. However, the bed was a major drawback. It was squeaky and even collapsed, which was unheard of. They did come up to fix it temporarily during bedtime, but couldn’t fully fixed it until the next day.

The rooms felt too small for a couple, and the location was somewhat difficult to find. The front desk staff girl with glasses was quite rude, though the manager was courteous and helpful.

Great friendly helpful staff. Thank you.

It’s was really nice I really enjoyed my 3 days thank you so much

Good

It was the perfect location for us, close to tons of stuff and all the transportation outlets. For the price paid, it worked out well. But the room was small, and the beds were barely full size. My wife and I are slim, so we made it work. But a couple with more meat on their bones would find it completely unworkable. The cleaning staff was top notch and check-in was a breeze. I'd stay again if it was just the two of us (our college aged daughter was with us) and we could get a king room, or even a queen would be nice.

Clean

Double bed means 1 twin bed?

Great customer service.

Clean comfortable room. Friendly staff.

Staff was very helpful with personalized requests. Very happy

Room condition is pretty bad and needs major update. One of the morning shift front desk lady is not friendly.

I was very comfortable during my stay and appreciated being close to a number of both subway stations and useful bus stops that helped get me where I need to be. The neighborhood was easy to navigate and the nearby Mezcali restaurant (not affiliated with the hotel) kept me well fed after a long day. The staff were friendly and the room was quiet and clean, and the water pressure in the shower was great. I’d stay again.

We had a good time it is a compact hotel but roomy for NY

I really enjoyed my stay at this hotel. Walking distance from the 9/11 memorial n one world centre.

Great location! Rooms were clean and nice. My one complaint is the elevators. They are so slow and only 2 of 3 work. Typically waiting for the elevators (and stopping on every floor to pick up/drop off other guests) would add at least 10-15 minutes onto our commute.

Stayed here for a concert at the pier at rooftop 17 - fantastic. Walking view which was great. Hotel was nice - room was on the smaller side but good for a night or two. After concert we wanted to check out the rooftop bar which was at occupancy so we couldn’t get in so they suggested we go check out the bar on the second floor. That was also packed so we went to the lobby restaurant. We sat at the bar and it was a fantastic choice - quiet, excellent drinks (thanks Reggie) and food was good! Major issues with the elevators. Long line every time we had to go on them - only had 2 elevators working for 29 floors. Kinda crazy

Noise from other rooms

It was okay - nothing stand out. Just as the expected

No Fridge and kettle provided. The bathroom is pretty basic and the beds are not comfortable.

Too much construction around the area but that is out of the hotel's control.

The front desk staff is very rude! The environment is dirty. Don’t waste your money.

Nice place in a great location. The room was nice but VERY small!

👍

The rooms was very small for 2 person. And the first room they gave was smelling cigarettes. And the lady didnt want to change our room at our first try. She saud their computer system is down for 15 min. After 10 min, we asked again and she said she 15 more min in the middle of the night.

The bad parts? Mold in the showers, broken elevators (part of the button panel was literally falling off), and a sewage smell in the lobby. Very low-quality hotel that I won't be staying in again.

The bathroom was clogged and the WiFi was not working

Great in every way - would return!

Property great parking issues when you rent a car is not easy and at times no parking available.

Nice area, walkable

The area is too overcrowded for a hotel due to construction as well as no bell boy available.

Good location

Had two restaurants including a rooftop restaurant that was unique.