Four Points By Sheraton Manhattan Midtown West

Front desk desk and bar staff really helpful and nice!

recommend

Great location in the heart of Hudson Yards.

Great location, super friendly at the front desk. Very clean rooms.

All good thanks

Helpful staff

The location is a amazing along with the view of the river. The staff was welcoming and kind. The room and hotel was clean and the bed was super comfortable.

Safe

Thank you for the best time💜

Very nice

Took a train to NYC for the weekend. Hotel was a short walk from Penn Station so we dropped our bags at the front desk before heading out to explore the city. Location is convenient: an easy walk to Times Square, Broadway shows, shopping, etc. Every member of the front desk staff that we interacted with was delightful! Room was clean, beds were comfortable, and we had a nice view of the city. Will definitely stay here next time we visit. Highly recommend

Very good

Exceptional

Very good

Location was great as well

Clean room, great staff, nice gym

Exceptional

He Was

- Location - Unknown charges and chasing for reimbursements - Most if the staff are unfriendly

Location was reasonable Tiny room

Friendly staff. .

Very good

Location was great for us as we were there for Hyrox at Pier 76 No refrigerator

Staff was helpful and beds comfortable Extremely noisy as entire area is surrounded by construction work and police sirens

The staff was very kind. The room was clean The elevator was dirty.

Short stay, but great stay. Excellent location for our visit. Beds are very comfortable

The location is perfect and the rooms are nice.

Very good location, and service. Very clean and near to times square.

Very good

We will definitely stay here again when we are in the City

Front desk and maintenance staff were all so friendly and attentive! Property was very clean. I was traveling solo and felt super safe while staying there for two nights. Thank you!

Superb

Exceptional

Super short stay with my spouse. Loved the bathroom, hotel was clean and the view was nice!

The stay was fine There was a unexpected charge on my card and the hotel gave me the run around WATCH YOUR CARD there must be some scamming going on

The stay was fine There was a unexpected charge on my card and the hotel gave me the run around WATCH YOUR CARD there must be some scamming going on

Good

Good

Great location and Great staff! We would definitely stay here again! Exceptional!!

Exceptional

Great location and Great staff! We would definitely stay here again! Exceptional!!

A bigger common area to sit down, eat, rest

A comfortable bed, and really nice staff. The location was good, in a quiet neighbourhood but still very central. The nearby metro station, 34 st-hudson yard was temporarily closed, so it was a bit longer to walk with luggage to the hotel from Penn station. Otherwise, the location was great. The hotel was a bit expensive, but everything is expensive in nyc.

A bigger common area to sit down, eat, rest

Large room, good location Nothing

Exceptional

Clean

Clean

We booked this hotel for a one night stay so that we could stay local after a Broadway show. It was perfect. Very clean & very thoughtful staff. Thank you for making our special night run smoothly!

Very clean

Cleanliness Looks new

Very clean

Very clean

Cleanliness Looks new

Clean room bar staff very friendly

great location, staff is very friendly

great location, staff is very...

Exceptional

N/A

Comfortable and convenient N/A

Superb

Superb

Good

Very clean room, nice size for a couple or solo. Staff was very friendly. Check in was efficient, great location to attractions and walking distance to stores, restaurants etc. Would gladly stay there again.

The local streets were confusing making the hotel entrance hard to find. some was the traffic flow and the construction, but the address was confusing as well.

The local streets were confusing making the hotel entrance hard to find. some was the traffic flow and the construction, but the address was confusing as well.

All good

I had a great stay! My room was very clean and the location was great. The staff were excellent as well.

The views from my room were incredible. The beds were very comfortable. The room was very clean. The coffee in the lobby was great. I liked having the resaturant in the hotel as an option for breakfast. The hotel is very close to Jacob Javits which is a big plus too. Nothing. I really have no complaints. And I was there during a huge blizzard, and even then the staff was helpful and friendly.

The views from my room were incredible. The beds were very comfortable. The room was very clean. The coffee in the lobby was great. I liked having the resaturant in the hotel as an option for breakfast. The hotel is very close to Jacob Javits which is a big plus too. Nothing. I really have no complaints. And I was there during a huge blizzard, and even then the staff was helpful and friendly.

Great location and very nice hotel and staff too. Nothing

Exceptional

Close walking distance to most train lines, Moynihan Train Hall, the Highline, the Hudson Yards, and the Greenway. Very friendly and helpful staff. Clean room, sufficient amenities. I will stay here again and recommend to others. A few times in the early evening someone across or down the hall kept going in and out of their room and let the door slam shut. It would help if there were a buffer in the door frame to

Close walking distance to most train lines, Moynihan Train Hall, the Highline, the Hudson Yards, and the Greenway. Very friendly and helpful staff. Clean room, sufficient amenities. I will stay here again and recommend to others. A few times in the early evening someone across or down the hall kept going in and out of their room and let the door slam shut. It would help if there were a buffer in the door frame to

Great location and very nice hotel and staff too. Nothing

Everything. Will stay there again !

Yes it was

Exceptional

Breakfast offered for white members is pathetic. Why even bother. The complimentary coffee and treat was not available. No hot water and coffee machine was broken.

Pleasant

My friends and I were blessed with a corner room without asking for it and compared to a hotel room I stayed at before, this room was so spacious and beautiful with THREE windows! Staff were excellent and they were able to hold our carry-on for the day which was so nice. We also checked in around 10:30 am and were able to immediately go up to our room!

My friends and I were blessed with a corner room without asking for it and compared to a hotel room I stayed at before, this room was so spacious and beautiful with THREE windows! Staff were excellent and they were able to hold our carry-on for the day which was so nice. We also checked in around 10:30 am and were able to immediately go up to our room!

Very convenient

Exceptional

Great place. Double room is better than queen

Beds are very uncomfortable

Clean room, respectful staff and a place that made me feel like i belong there.

N/A N/A

Exceptional

Great location

Front desk staff was fabulous!

They allowed me early checkin before 10am !

Exceptional

Ok

Great location and view! Price was also amazing for the night. It was amazing

I did not stay for breakfast, room was small and clean and cozy. Room could have been a little colder, I was hot.

The only thing was the front desk told me the parking for your garage was $50 and it was $60. Everything else was great.

The hotel manager Marvin was exceptional!! Personable, very communicative and shared extra details so we had a great stay. Highly recommend this location and hotel.

The staff was friendly and helpful

The hotel staff promise things and they never deliver

great friendly and helpful staff , especially Marvin the front desk manager

Excellent stay. Clean room. Attentive staff. Comfortable room.

Location, friendly staff, clean and positive experience.

Not Applicable..did not eat there

Everything was great no dislike

All was good

I really liked the room and how clean it was. I would have liked to have a fridge and a tv that allowed me to Bluetooth movies/shows

Right next to the Vessel and a subway station. The staff is super friendly. Good size of the room for NYC

Great location, safe, right next to Hudson Yards. Easy to walk everywhere.

only stay one night but things were fine. The water took some time to heat up (10 mins on max).

Location is very close to all the activities

Location and amenities

A very

The front desk staff Greg was a delightful person I felt important and comfortable

Checking in with Marvin was super smooth and he was patient while answering all of our questions. Marvin was very pleasant and welcoming, setting us up for a great start to our vacation. The room was clean and perfect size for our stay. Thanks for everything!

Very close to everywhere we were going Nothing , they were great

The stay was fine

Nice and clean Its not noisy

perfect place to Stay!

It was clean but pictures make the rooms seem bigger.

Clean and spacious rooms

Nothing to improve from my POV.

I like that it was clean. Easy check in. Comfortable bed. The room view and there was some minor damages in the room.

Online.

Location Clean

It was in a great location. Close to Hudson Yards and the Javitz Center.

Great spot to explore Hudson yards

The location was convenient for our trip. There was no refrigerator, or microwave. They have a restaurant downstairs and no way to store or heat food. The lighting were not working properly.

Beautiful rooms. Great location. Friendly staff.

Location

Great property & location near Javits Center and Hudson Yards.

People, location and cleanliness were very good. Their gym was closed and they did not notify until two days before the trip and we were not compensated for it; which was the only complain.

People, location and cleanliness were very good. Their gym was closed and they did not notify until two days before the trip and we were not compensated for it; which was the only complain.

the room was spotless and the staffs was very nice

the room was spotless and the staffs was very nice

Everything was really nice

Everything was really nice

Staff was great and Marvin upgraded to two beds for my daughter and me. Much appreciated!

Staff was great and Marvin upgraded to two beds for my daughter and me. Much appreciated!

The staff make this place what it is! They are incredible. Betty, Marvin & Bryce and the entire staff!

The staff make this place what it is! They are incredible. Betty, Marvin & Bryce and the entire staff!

Staff is so friendly, rooms were quiet and very clean. Conveniently located near the convention center. Will definitely rebook for future stays

Staff is so friendly, rooms were quiet and very clean. Conveniently located near the convention center. Will definitely rebook for future stays

Great place to stay and get around.

Great place to stay and get around.

Our favorite in NYC for convenience and location. Stay here frequently and have consistently had great experiences.

Our favorite in NYC for convenience and location. Stay here frequently and have consistently had great experiences.

Very nice hotel. Front desk staff is very helpful. The room was exceptionally clean, though some things were missed. My biggest issue was the hot water. It either took a while for the water to get hot or didn’t get hot at all. Otherwise, I would definitely use this hotel again.

Very nice hotel. Front desk staff is very helpful. The room was exceptionally clean, though some things were missed. My biggest issue was the hot water. It either took a while for the water to get hot or didn’t get hot at all. Otherwise, I would definitely use this hotel again.

The room and staff were great and very friendly.

The room and staff were great and very friendly.

Yes

Yes

Easy peasy. Just what we needed. Nice no frills hotel. Super clean and quiet.

Easy peasy. Just what we needed. Nice no frills hotel. Super clean and quiet.

The room was clean and the bed was very comfortable.

The room was clean and the bed was very comfortable.

Clean nice no stains wonderful

Clean nice no stains wonderful

Very clean, room was very quiet even though I wasn't on a high floor and the room was feet away from the elevators.

Very clean, room was very quiet even though I wasn't on a high floor and the room was feet away from the elevators.

The place is nice, and the rental price was reasonable. It’s conveniently located near everything, making it easy to visit

The place is nice, and the rental price was reasonable. It’s conveniently located near everything, making it easy to visit

Quiet, clean and spacious. Good value.

Quiet, clean and spacious. Good value.

Very kind and helpful staff. Clean room!

Very kind and helpful staff. Clean room!

Spacious rooms (for NYC), good breakfast

Spacious rooms (for NYC), good breakfast

No refrigerator in the room but otherwise a very good stay

No refrigerator in the room but otherwise a very good stay

The staff were friendly and professional. The hotel and room was clean. The pressure of the water in the shower was phenomenal better than home.

The staff were friendly and professional. The hotel and room was clean. The pressure of the water in the shower was phenomenal better than home.

We had a wonderful view on the 18th floor. The room was clean and comfortable. The bathroom was also nice.

We had a wonderful view on the 18th floor. The room was clean and comfortable. The bathroom was also nice.

Great front desk. Very helpful

Great front desk. Very helpful

All of the staff members were positive and helpful. Location is great. Clean and quiet.

All of the staff members were positive and helpful. Location is great. Clean and quiet.

Not friendly at all.

Not friendly at all.

Our stay was great! The hotel is the perfect location not too busy of an area but walking distance to everything and close to the subway. Lots of places too eat too. Staff was very friendly and helpful and the hotel and room was very clean. Would definitely stay there again!

Our stay was great! The hotel is the perfect location not too busy of an area but walking distance to everything and close to the subway. Lots of places too eat too. Staff was very friendly and helpful and the hotel and room was very clean. Would definitely stay there again!

Excellent

Excellent

Everything's good.

Everything's good.

Excellent option in midtown. Rooms very comfortable, spacious, and clean. Will definitely stay again.

Excellent option in midtown. Rooms very comfortable, spacious, and clean. Will definitely stay again.

Manager was unfriendly. Room was not cleaned even after a request. Coffee was stale. Amenities were bad.

Manager was unfriendly. Room was not cleaned even after a request. Coffee was stale. Amenities were bad.

My wife and I stay at this hotel every 3-4 months when we visit NYC. Marvin (General Manager) and his entire team are fabulous. They are so nice to their customers, offer advice on places to visit, restaurants to eat at, etc., and they work to get guests into very nice rooms quickly. The hotel is always in impeccable condition, and hotel is very quiet. My wife and I have never had a bad room, and one time when the cleaning staff accidentally threw away something from our son’s room, Marvin and his team took care of this issue to assist us. Highly recommend this hotel. Best hotel in NYC and close the Hudson Yard, Times Square and within walking distance of so many things there are to do in NYC!

My wife and I stay at this hotel every 3-4 months when we visit NYC. Marvin (General Manager) and his entire team are fabulous. They are so nice to their customers, offer advice on places to visit, restaurants to eat at, etc., and they work to get guests into very nice rooms quickly. The hotel is always in impeccable condition, and hotel is very quiet. My wife and I have never had a bad room, and one time when the cleaning staff accidentally threw away something from our son’s room, Marvin and his team took care of this issue to assist us. Highly recommend this hotel. Best hotel in NYC and close the Hudson Yard, Times Square and within walking distance of so many things there are to do in NYC!

The room was big by NY standards...just had a small bathroom with no counter space. Staff was courteous. Hot tea in the evening was nice too. Husband forgot a razor & shave cream which they were nice to supply. Location was perfect for what we needed!

The room was big by NY standards...just had a small bathroom with no counter space. Staff was courteous. Hot tea in the evening was nice too. Husband forgot a razor & shave cream which they were nice to supply. Location was perfect for what we needed!

Awesome

Awesome

Excellent staff. Super friendly and helpful. Those guys were very busy but still spoke to everyone with patience and kindness. The room was very well appointed, spacious enough for three of us for three nights. Clean and comfortable. The only amenity I missed was a mini fridge to keep some drinks or snacks. Location was very close to Hudson Yards and the High Line. Casual cafes, and restauranys nearby. About a 4 block walk to subway. Wouldnt recommend walking too late at night as it isn't a busy neighbourhood.

Excellent staff. Super friendly and helpful. Those guys were very busy but still spoke to everyone with patience and kindness. The room was very well appointed, spacious enough for three of us for three nights. Clean and comfortable. The only amenity I missed was a mini fridge to keep some drinks or snacks. Location was very close to Hudson Yards and the High Line. Casual cafes, and restauranys nearby. About a 4 block walk to subway. Wouldnt recommend walking too late at night as it isn't a busy neighbourhood.

Front desk staff not very friendly. Everything else was great!

Front desk staff not very friendly. Everything else was great!

Our room was noisy because it looked out onto 10th Avenue. There were tons of sirens because of the police station nearby. There were problems with the thermostat in our room; you could not change the temperature. The room fan was so loud that we couldn’t run it to drown out the street noise at night. Even with earplugs and a white noise machine on, we had trouble sleeping. The room lights were all connected and complicated to operate. We had to choose between having too much light or not enough light in the room. We once woke up in the middle of the night to find all the room lights turned on, although we hadn’t touched the light switches. It was as though the thermostat and room lights had been preprogrammed, so it was hard to get comfortable. There was no place to put a bar of soap or bottle of shampoo in the shower because whoever designed it thought that we all would want to use the hotel shower gel and shampoo. (Some of us are allergic to that stuff.) Maybe the worst thing of all was the sliding barn door to the bathroom. Barn doors give no one any privacy, and they are awkward and cumbersome. The staff was nice and the location was convenient, but we will not stay here again. I would say the building was cheaply constructed, and it shows. It was definitely not worth the high price we paid.

Our room was noisy because it looked out onto 10th Avenue. There were tons of sirens because of the police station nearby. There were problems with the thermostat in our room; you could not change the temperature. The room fan was so loud that we couldn’t run it to drown out the street noise at night. Even with earplugs and a white noise machine on, we had trouble sleeping. The room lights were all connected and complicated to operate. We had to choose between having too much light or not enough light in the room. We once woke up in the middle of the night to find all the room lights turned on, although we hadn’t touched the light switches. It was as though the thermostat and room lights had been preprogrammed, so it was hard to get comfortable. There was no place to put a bar of soap or bottle of shampoo in the shower because whoever designed it thought that we all would want to use the hotel shower gel and shampoo. (Some of us are allergic to that stuff.) Maybe the worst thing of all was the sliding barn door to the bathroom. Barn doors give no one any privacy, and they are awkward and cumbersome. The staff was nice and the location was convenient, but we will not stay here again. I would say the building was cheaply constructed, and it shows. It was definitely not worth the high price we paid.

The staff were friendly but seemed quite disorganized: for example, they never replied to an email I sent four days in advance with some very straightforward questions, they had real trouble figuring out that we’d booked two rooms instead of one, and most puzzlingly of all, they had run out of regular black tea at breakfast in the morning and there was none to be found in the whole hotel! It was still a perfectly fine hotel given it’s in a central Manhattan location and close to most things but I probably wouldn’t stay again.

The staff were friendly but seemed quite disorganized: for example, they never replied to an email I sent four days in advance with some very straightforward questions, they had real trouble figuring out that we’d booked two rooms instead of one, and most puzzlingly of all, they had run out of regular black tea at breakfast in the morning and there was none to be found in the whole hotel! It was still a perfectly fine hotel given it’s in a central Manhattan location and close to most things but I probably wouldn’t stay again.

Great location in Hudson Yards. The staff was friendly and very responsive. The room was a nice size and very comfortable.

Great location in Hudson Yards. The staff was friendly and very responsive. The room was a nice size and very comfortable.

Good size room by the standards of Manhattan.

Good size room by the standards of Manhattan.

Staff was wonderful. We were upgraded to a bigger room, able to check in early and checked out late all as a complementary service!

Staff was wonderful. We were upgraded to a bigger room, able to check in early and checked out late all as a complementary service!

Super clean room, friendly staff

Super clean room, friendly staff

Location was perfect for what we wanted to do. Room was very clean and worked well for us

Location was perfect for what we wanted to do. Room was very clean and worked well for us

Super clean hotel, great location and very friendly staff.

Super clean hotel, great location and very friendly staff.

The staff was excellent

The staff was excellent

Clean rooms

Clean rooms

Room was clean, staff accommodating.

Room was clean, staff accommodating.

Clean room, friendly front staff, and area was close to Hudson Yard and Penn was less than 10 minutes away

Clean room, friendly front staff, and area was close to Hudson Yard and Penn was less than 10 minutes away

My family and I had a great experience. The staff were friendly. The room was extremely clean and just right!

My family and I had a great experience. The staff were friendly. The room was extremely clean and just right!

There was no carpet and the hvac was terrible.

There was no carpet and the hvac was terrible.

would Recommend

would Recommend

Great location. Rooms are very clean and staff very friendly.

Great location. Rooms are very clean and staff very friendly.

We we accommodated with a larger room with two double beds, because my daughter is wheelchair bound and the space was needed, the staff also loaded our luggage on the dolly to our room upon arrival and checkout and a staff member ordered us a handicapped accessible Uber to our cruise pier. I definitely will make reservations with the Four Points hotel again and highly recommend others to do the same.

We we accommodated with a larger room with two double beds, because my daughter is wheelchair bound and the space was needed, the staff also loaded our luggage on the dolly to our room upon arrival and checkout and a staff member ordered us a handicapped accessible Uber to our cruise pier. I definitely will make reservations with the Four Points hotel again and highly recommend others to do the same.

Clean, great staff - so happy to help. Modern and great location

Clean, great staff - so happy to help. Modern and great location

Amazing

Amazing

Room was very clean. Front desk staff were so helpful with suggestions and keeping our bags before check-in and after checkout. 10 minutes from the Port Authority Bus Terminal. Heat/Air conditioner was a little noisy but not enough to disturb sleep. Highly recommend

Room was very clean. Front desk staff were so helpful with suggestions and keeping our bags before check-in and after checkout. 10 minutes from the Port Authority Bus Terminal. Heat/Air conditioner was a little noisy but not enough to disturb sleep. Highly recommend

Great location!! Quiet location that is a 8-min walk from Time Square! Restaurant and Amenities are A1

Great location!! Quiet location that is a 8-min walk from Time Square! Restaurant and Amenities are A1

The staff was very nice and the room was spotless

The staff was very nice and the room was spotless

very nice room, comfortable bed, easy walk to MSG and most other stuff in mid town

very nice room, comfortable bed, easy walk to MSG and most other stuff in mid town

The room and overall vibes were nice. The staff was friendly and helpful. They allowed me to keep my bags there for the day after check out.

The room and overall vibes were nice. The staff was friendly and helpful. They allowed me to keep my bags there for the day after check out.

A bit disappointing. Overall is fine.

A bit disappointing. Overall is fine.

Great staff!!

Great staff!!

Good choice for long stay

Good choice for long stay

Staff was great and rooms were clean!

Staff was great and rooms were clean!

Staff friendly and professional

Staff friendly and professional

Nice and friendly

Nice and friendly

I arrived around 11pm for checkin and the staff (forgot his name) was absolutely welcoming and full or high spirits. Considering it was late, his high spirit was actually a wonderful and refreshing start to getting to the room to rest. Give him my thanks and warm regards! 🙂

I arrived around 11pm for checkin and the staff (forgot his name) was absolutely welcoming and full or high spirits. Considering it was late, his high spirit was actually a wonderful and refreshing start to getting to the room to rest. Give him my thanks and warm regards! 🙂

Room was ultra-clean and comfortable. The air conditioning ,however, wasn’t working. Luckily it was cool enough outside and I brought a mini fan. The shower could also use a shelf to keep toiletries. Other than that, we’d stay again.

Room was ultra-clean and comfortable. The air conditioning ,however, wasn’t working. Luckily it was cool enough outside and I brought a mini fan. The shower could also use a shelf to keep toiletries. Other than that, we’d stay again.

Friendly staff, great location with lots of eating options nearby. Quiet. Bathrooms have a sliding door so not the most private setup.

Friendly staff, great location with lots of eating options nearby. Quiet. Bathrooms have a sliding door so not the most private setup.

Very nice

Super

Breakfast was good

Amazingly friendly and accommodating. Great smiles and humor. It was a pleasure to be there

It was clean and nice room, small but ok. FYI i tried working form the hotel room last day it was very hard because of the small space

Nice and comfortable. A park is nearby to make for a nice surrounding

Maybe the best sleep I’ve had in nyc! And the staff was incredibly friendly. It was a lovely stay!!

Average

Rooms were clean and updated. Location is good for penn station and msg.

Excellent location for travelers and the staff was outstanding.

Love the area everything is walking distance and nice area and hotel itself very nice

Room though small, but it was clean. It would be nice to have a kettle in the room to boil some water to make tea !!

Great location, clean and friendly staff

Small rooms. Hotel looks very shastv

Comfy beds. Modern bathroom. Great location. Close to restaurants and subway

It was awesome

Super super friendly welcome and they let me check in early 10am in this case. AWESOME gesture

quiet location near major shopping areas

Room was nice and clean. The restaurant was great - top notch service at the bar, good food and nicely renovated! Perfect for a business trip.

Staff was very helpful, the hotel is in a great area! Super easy to access fron Penn Station

This was a gre

The bed was so comfortable. The staff was very welcoming. The bar had great drinks. The only downside was the water temp for showers, it never got hot, just barely warm. We stayed on the 6th floor. Overall a great stay.

Better than the average Four Points in NYC

Staff are very decent people; they support with smiles all the time.

Clean room, clean gymn, good staff

Cleanliness

Staff was friendly and helpful. Would definitely stay again!

The staff are very friendly

I loved it here. The staff were the absolute best and they are willing to work with you. I would recommend it

Friendly and polite Staff. We received a lovely upgrade. Room was surprisingly quiet! Clean and safe. Conveniently located within walking distance to everything we needed, shows, dining, Empire State building, Penn Station.....

We booked a queen bed with a view. But were given a room in the corner with a view of the building AC equipment and a full size bed, NOT the queen size we were hoping. When I asked about it, the front desk attendant didn't care, just seemed annoyed, and said they were out of rooms. The hotel was decent but definitely not worth $300 a night. The staff on the other hand, at least the person I dealt with was by far the worst part of the hotel.

Friendly staff, free water anytime. Close to Hudson station . Very clean room.

Staff was good and hotel was good

The staff was extremely friendly, always had a smile on their face, helpful with directions, and the room was always clean. Its conveniently located near Times Square. We would definitely recommend this hotel and we would definitely stay again.

We stayed one night. Property, room were clean. Staff was polite and helpful. Will stay again if I visit.

Great place to stay specially if you are attending a conference at the Javits Center, an easy short walk. The rooms are small but very comfortable and very clean. Only a couple of blocks from Hudson Yards with great places to eat. It would be nice if the rooms could have a little fridge though!

5-8 minutes walk from NY pen station

Everything is awesome

Nice hotel refrigerators would've been a nice addition to the room

Very good area ! The staff at the hotel very nice people.! You can hear the noise outside

Front desk staff was amazing.

We loved this hotel! The staff were extremely kind and helpful, the hotel was very clean, the room was adorable And had everything you need. It’s just outside of Hudson yard Mall and the Highline path. And there’s the most amazing bagel shop at Russ and daughters a block away. This hotel is centrally located to everything you want to do on the west side. I will definitely be staying here again.

The location is very convenient. The room is very clean and comfortable.

Great location for walking to many places, also a great team that works there, especially the front desk staff!!

Parking is off site and separate charge but it’s walkable and reasonable. I highly recommend this spot for a nice room in the city

My room was clean and efficient, and the bathroom was great. The staff at reception was OK, and the gym was…well, a hotel gym, what can I say? The best thing was the location. A 10 minute walk from Penn Station.

So i recommended this hotel to everyone its great also close to train station and time square.

Ordered a king but get a queen room instead.

Great location. Clean quite staff was very accommodating

Nice enough

Quiet stay, very nice staff.

The hotel staff is also very friendly and helpful.

Love this hotel! Loved the location. Do centralized. Would stay here over again.

Good service and location is key!

Wonderful and caring staff

Staff was really from beginning to end!

I loved it. Definitely will go back and stay there next time I go to nyc.

Great value for the price. Last minute booking. Just make sure you are aware of the difference between this hotel and the one by Times Square. We went to the wrong one by accident. Staff was great and the hotel room was clean.

Beautiful room with a beautiful room, the staff was wonderful and attentive and the hotel was close to everything we were interested in

Clean, comfortable, and convenient. Easy walk to Times Square and madison square garden.

This was a clean property in a nice location with great staff.

Muy bien ubicado, excelente para cuando es la primera vez que visitas la ciudad!

Close to MSG

Thank you so great!

Comfortable and clean. I have stayed in areas with better access to food and things to do but you are really not too far from everything.

Clean and professional. Excellent location and excellent service

Small rooms, bad service.

Hotel staff was friendly and professional.

The a/c wasn’t working I called and called and no one answered. Barely slept due to sweating and too tired to get dressed to go to the lobby. When I checked out I told the staff at the front desk and she barely acknowledged it. The bathroom was small no vent you sweat as soon as you get out the shower.

Best staff they were all very kimd

Room was cozy and the City view was beautiful, had a great stay.

Great stay and service.

"I don't understand. I'm telling you about it now." The third day, at least, someone came to the room and tried to do something. My bathroom was disassembled. But still not working. I did a 10 second cold shower, enough to wash a dab of shampoo out. I checked out and when asked how my stay was, said "It's a nice place but I had no hot water the whole time." "We would have moved you if I had known!" I just left. Is this some new customer strategy - blaming the customer? I'd like to stay here again but I'm cautious.

Great location! Must request refrigerator prior to stay. Only complaint DO NOT eat at the restaurant in the hotel. Over priced $10 for small can soda, and food was not edible !!!

Wonderful, welcoming, and helpful team here as always!

This hotel looks new, clean building with kind staff to help us. We were fully satisfied our staying. The location is bit far from Times Square but easily access form nearest subway station

My stay at the Four Points Sheraton was fantastic! From the front desk to the room service, I was pleased. It was helpful that the hotel was a short walk to the Javits Convention Center. There were nearby options for meals. I made a good choice.

Incredible staff. Gorgeous view. Accessible to all of the magic that the city offers. All while being a short walk to the convention center. Perfect.

Great location. Very comfortable stay. Will return.

The team at this Four Points are very helpful and friendly, some of the best hotel front desk staff I’ve ever seen. They accommodated my unusual request to store pizza and held onto my bags even after checkout which was very nice. The room itself was very clean and modern, though a bit small. I was surprised to see there was no fridge in my room, but the front desk folks managed to have someone bring me one which was great. Highly recommend this hotel!

This is my third time staying here and it was a pleasant surprise to see the updates they did on the renovated rooms. The staff there are top notch and its one of the reasons I chose to stay here again. It's in the perfect location to walk to main attraction areas and subway station is close by.

The property was nice, the rooms were nice and modern. The restaurant was inside was nice as well. Only problem I had was when I reserved the room it stated a fridge would be there. When we checked in we were told a fridge was there. We get in the room no fridge, called the front desk they said that they were all accounted for and they would bring one the next morning. By the time they brought the fridge we didn’t need it anymore as we were leaving the next day. Only thing they could offer was a breakfast voucher we stated we wouldn’t be using because we would have to catch our flight and didn’t have time to stop for breakfast.

Friendly staff, great convenient location to any event at the Javits Center

I was promised “views “ and was put on the 5th floor . Not a complainer so we made it work . Rooms aren’t very spacious and it felt cramped even with just the two of us . There is NO parking and the closest garage charged us $110 for 2 nights to park our cars . Overall it was a nice hotel room , quiet and the uber picked us up and dropped us off right out front . There no refrigerator In the room and you were out of luck if you needed ice because it was on the LL. Enjoyed my stay but for the price I would stay somewhere nicer next time .

Although the address has multiple buildings it is very nice

Clean room, pleasant staff. They allowed us to leave our suitcases for a couple hours after check out and put our takeout in their fridge until we got back from brunch. Only con was one of the two elevators was out of service.

Amazing!! The staff was awesome! Let us check in early! Rooms were so much better than the place we stayed in before and much larger! Will definitely recommend this place to anyone!

Joel was excellent!

Very nice and staff was great

Rooms are tiny. I bumped my knees against the bed and the chair many times. Painful, even in NYC!!!

It’s an 8 minute walk or shorter to the 34th penn station subway and a three minute walk to 34th hudson yard. Although it is not exactly close to high-traffic areas in midtown, the quiet surrounding is such a breath of fresh air after the craziness of the subway. There is a 24-hour gas station convenience store, and dunkin donot one block from there for your last minute needs. The hotel is clean and the rooms are new and fresh. So unlike the older hotels in nyc. Decent size for manhattan standard. Awesome helpful staff at the reception. Everybody was helpful. Good and brand new amenities in the room. Nice larger than life mirror and great bathroom lighting. I an staying here again Posh karaoke bar down the block across that gets busy on friday and saturday night but nothing rowdy. You may want to plan a night there.

Stayed here before & loved it both times. Staff is amazing!! Shout out to Marvin who was really attentive. Excellent customer service! Property is under construction on some floors but did. Or impact my stay at all. Location is fabulous, close to the vessel, the high line, and trains. About 15 min walk to Times Sqaure, Harold Square, & Penn Station/ Madinson Sqaure Garden. Rooms were clean and modern. Overall 11/10 experience!! Highly recommend!!

Pleasant staff

I’d stay here again

Excellent

Excellent location

Very close to everything

The staff was really respectful

Excellent location, close to a train station and to a shopping center.

They need space in the bathroom for toiletries and places to hang your towel

The staff was very helpful and welcoming. Answered every question and were available 24/7 with information and suggestions for restaurants, etc. The room was immaculate and very comfortable.

Nice hotel, great proximity to Hudson Yards, restaurants. A bit of a walk to theaters. Neighborhood is improving.

Very small room, but you have to expect that in NYC. Room was clean and had ample space to sleep and bathe. Service desk workers were the highlight of the stay. Very friendly, very informative. If I ever visit NYC again, I will definitely select this hotel.