DoubleTree by Hilton New York Midtown Fifth Ave

Close to every thing! Very small lobby so could get very crowded while waiting but the staff still did their best!

Very friendly staff a combating and perfect location.

The location is great. Walking to many sites was very easy. Subway is very close as well. The front desk staff were very helpful in switching my room and the cleaning staff made sure extra items were available if you needed anything.

Our stay was excellent except the A/C unit in our room was right next to the bed and the fan blew on me whenever it was on. No issue with elevators except a small wait when many people were checking in and the restaurant was getting deliveries.

Superb

The front desk staff was amazing! So kind, helpful, and professional. Everything was great!

The bed was creaky

excellent location, friendly staf big room for NYC

The location was perfect because I went to a show at Radio City which is just across the street. I walked to Central Park, walked 5th Ave and walked to the MOMA. I took an Uber to the Lower East side for an event, but took the subway back which was faster and low cost. The restaurant was also nice. I only had breakfast, but the eggs were poached perfectly, and the fresh air terrace experience was lovely. The bed was extremely comfortable for 5'4" 125 There could have been more towels provided, and the coffee set up was short on sugar and creamers. It was a little skimpy for someone who really likes coffee in the room first thing.

Mohamed and the rest of the staff were excellent. Room was very clean.the bed was super comfortable .Location is terrific. -

Location. Because of proximity to Radio City, difficult to drop off bags.

Staff let me into my room early when I arrived. They upgraded me to a larger room that was available on the 6th floor. Staff appropriately warned me that the gym is on the 6th floor and some guests find that floor too busy but it was not a problem for me. For some reason the toilet was not clean when I entered the room. At first I thought that someone missed this but it is possible that there was some issue with the plumbing that was being repaired. The staff apologized and cleaned the room promptly.

Fantastic location! Easy walk or subway ride to all of the main attractions in Manhattan. The room was smallish and laid out a bit weird, but the bed was very comfortable and clean. Everything seemed pretty new. The bathroom was a bit cramped but had all of the basics. The AC was fabulous and the temperature was easy to control. The front desk staff was helpful, friendly, and efficient. The elevators could be a bit slow but overall were fine. The view from our second floor room was, well, not inspiring, but we were happy to have the blackout shade at night. Overall a great experience for our first trip to NY. The room was smallish and laid out a bit weird. The bathroom was a bit cramped but had all of the basics.

I was in room 1803. The bed was exceedingly uncomfortable. And the protective mat that goes over the mattress was so lumpy that it was hard to find a space on the mattress that actually flat. But the worst part of the stay? I could hear the plumbing/water going on and off throughout the system for the entire night. There would be a few minutes of quiet and then 5 to 10 seconds of very loud noise. For the ENTIRE night. It was even worse in the morning when people were taking showers. I slept for a total of about 30 minutes all night. And left with a terrible migraine. I mentioned these isdues to the front desk as I was checking out and they were seemingly bewildered. They acted like they had no idea what I was talking about and offered no explanation or apology. To spend over $300 for a single night at a hotel, and to have this quality? Absolutely shameful.

Superb

Exceptional

The location is great. There was no option to have breakfast at the hotel. You may want to consider offering an earlier checkin option for a fee.

The location is really good, the room is also good but I wouldnt said it is a 4 stars hotel, but a solid 3 There is no lobby, the entry is very simple but nothing that would make the staying bad.

Location was perfect for our needs. Beds very comfortable and I slept better than I usually do in hotels. Staff were all great. A/C was a bit loud.

The location and room space was good and the night shift check in staff was also lovely. Very overpriced and the incidental fee per night is absolutely ridiculous even for NY.

Cute clean room. Great shower. Very quiet. Bed was comfy.

Very good

Localization We were at 6th floor and the noise from restaurant bothering a lot.

Very good

Staff was great. Loved the free cookies and room came with a little kitchenette

The room was cool Quite noisy with the other rooms, hated the security deployed for Israël Parade, was not even able to reach easily the hôtel, i mean come on

Elevator broke. Only one outlet worked in room - the bathroom. Remote didn’t work, gym was 100 degrees. Otherwise it was great.

Clean , everything functioning properly , I got an upgrade , one elevator didn’t work but it was manageable . All good

This was a surprisingly comfortable clean convenient and pleasant stay. I was on the top floor so very quiet and the room was fairly large and v nice. The location was fabulous— right near MoMA, not long walk to Lincoln Center and Broadway theaters. The staff was friendly and accommodating and they gave free fresh cookies every day! Everything was really great.

Very good

Convenient location and very pleasant staff. The only issue I had was: despite writing to the front desk staff asking for a room away from the elevator and thru the Hilton Honors app requesting a certain room away from the elevator, the room we were given was right next to the elevator.

Very good

Location size price

If you walk in the lobby, you’d be scared that it might be a scam hotel, but it’s not. It just has a tiny lobby. The service was really good. The employees took care of us really well. If you need snacks and don’t wanna leave the hotel, they have a healthy amount of choices there that you could charge to your room. The room we had was a king size bed and the bed was comfy. There wasn’t much of a table and chair area. There was a table but you definitely couldn’t do any work there. The bathroom was one of the smallest in New York and was probably my least favorite thing about the room. The shower was extremely tiny. I’m not a big guy and I had troubles turning around in it. If you a bigger person, I’d suggest somewhere else. I was very disappointed by the bathroom. The tv was updated where you could watch Netflix, Disney or Apple with your own logins. That was a nice plus. There wasn’t much ALWAYS a long wait for the elevators, to the point, we decided to take the stairs more than once. This is a great location to get around the city, but if you are planning on spending time in the hotel room and not running around, this is not the right hotel for you. AC was an issue for us. The room was quite warm and you couldn’t make it colder than 69 in the room, but the air doesn’t blow very hard at all.

Big room, good breakfast buffet. Quite. Not very clean. We arrive ed in a Sunday evening, so perhaps that made a difference. Carpets not vacuumed, glass doors and hall tables had water stains and handprints. Drapes in room were so thin they were ripped in creases. Definitely could use some updating.

It was in a great location and I had a beautiful view out my window, the room was spacious and the bathrooms were clean. I was supposed to get a view of st Vincent’s cathedral from my room however I ended up with a view of 5th Ave, so facing the opposite side, the whole point of the trip was booked around the cathedral so it was a bit disappointing

Amazing Location

Excellent location opposite Rockefeller Centre and Radio City Hall 1) Extremely small rooms which is understandable as it’s Manhattan, but for international travellers with 2 large bags and 1 hand bag, it’s a very tight fit. If you are sharing the room, then 4 big and 2 small bags would be impossible to fit 2) Even though check in is at 3pm, when we reached the hotel at 4pm, we had to wait 45 minutes to get our rooms and we had tickets for The Rock at 5.30pm

Very good

The location was perfect!! Close proximity to many must-see places in NYC. The staff were incredibly helpful. Tamia went out of her way to make sure we were comfortable & happy. The room was extremely clean & the beds were comfortable. The elevators seemed a bit slow, but I don’t have any other complaints at all.

Perfect location, staff were really friendly and great restaurant located in the hotel We had to go to reception to request replacement towels and toilet roll after housekeeping had been. One of the lifts in the hotel was also broken

Good

Comfortable bed and location Only 1 elevator out of 2 was working, so we had to wait 10+ minutes for the elevator several times. Room was so tiny.

Elevator broken

Great location The hotel’s location was excellent and very convenient for exploring the city. Unfortunately, the service significantly impacted our overall experience. During our stay, a parade blocked access to the parking garage that the hotel advertised and directed guests to use. As a result, we were unable to leave the city on schedule. The hotel was aware that the parade would affect access but did not inform guests in advance or advise us that we would need to leave earlier on Sunday morning. While the hotel did offer a late checkout, once we checked out we were essentially left with nowhere to go for several hours while waiting for access to the garage. Traveling with two young children made this especially difficult. The property has no lobby area or public restrooms available for guests after checkout, so we were effectively forced to spend four hours outside. Although staff apologized for the inconvenience, there was very little practical assistance offered. A situation that was largely foreseeable and preventable by better communication became a frustrating experience for our family. The great location was a positive, but the lack of planning, communication, and guest support would make me hesitant to stay here again

Superb

Clean, nice staff, location No place in lobby to sit/ wait, no bathroom, and elevator kind of slow

Exceptional

We enjoyed our stay overall. The location was excellent — close enough to all the main attractions, yet far enough from the crowds and noise of Times Square to provide a more relaxing atmosphere. It was easy to explore the city while still having a peaceful place to return to at the end of the day. The only drawback was the room size. Travelers with multiple large suitcases may find the space somewhat limited, making it a bit challenging to move around comfortably.

Staff were friendly and the location is really good! The room is not as sound proofing as other hotels I’ve stayed at, and rooms are very close to each other

Location, rooms, reception staff, cleanliness, maids. Nothing.

Location and cleanliness are the best features You can hear everything that goes on outside your room in the corridor, whoever stays next door, and even outside on the streets so don’t expect a good nights sleep, this had nothing to do with the staff, they allowed us to move rooms which showed how good of a service they gave.

Exceptional

Superb

After some awful experience with another hotel in NY this time I've decided to stay at one of the Hilton. At least you know what to expect, nothing special, but also nothing awful, just good hotel for few days in really good location for my plans. One elevator was out of order whole week creating a long waiting line on every floor, annoying.

Very good

Very good

Superb

After some awful experience with another hotel in NY this time I've decided to stay at one of the Hilton. At least you know what to expect, nothing special, but also nothing awful, just good hotel for few days in really good location for my plans. One elevator was out of order whole week creating a long waiting line on every floor, annoying.

Location Room 208 next to storage cupboard woke up 4.30 every morning to staff using it. Window overlooked a pile of rubble

Very good

Incredible location! Super close to Central Park, Times Square, 5th Ave & Broadway and opposite the Rockefeller! Everything was a convenient walk away. The room was small but comfortable. Hated how loud the air conditioning was and how close to the bed it was so it was blowing in my face all night.

Room was small and Elevator wait was too long. Staff was friendly and helpful and the room was clean.

Passable

Superb

Very good

Exceptional

Exceptional

Great location!

Very good stuff

Nice clean rooms and property. Friendly staff and close to most attractions specially Times Square.

Would prefer restaurant, but given the convenience and central location was a reasonable trade-off

Extremely friendly and helpful staff, clean and impressive accommodations considering the reduced size rooms of midtown Manhattan hotels...would absolutely stay again!

The location and staff The elevators can be slow

It was not the same room I chose, it was so small and pictures definitely wasn’t match with the room. The bathroom door is made of wood and it was unstable, cannot close properly.

Nothing Rude staff

Nothing Rude staff

Exceptional

It was not the same room I chose, it was so small and pictures definitely wasn’t match with the room. The bathroom door is made of wood and it was unstable, cannot close properly.

One night a concert was going until 3am Couldn’t sleep

The location and staff The elevators can be slow

Location right across from radio city and near Times Square Room was like really tight and it just overall it didn’t luxury or comfortable for the price you are paying. Besides checking in, staff completely ignored our presence.

Easy to fet to times square

Location right across from radio city and near Times Square Room was like really tight and it just overall it didn’t luxury or comfortable for the price you are paying. Besides checking in, staff completely ignored our presence.

Easy to fet to times square

Location was perfect for us as we were going to graduation at Radio City Music Hall Our room wasn't ready by 3:00 but they were able to keep our bags and we could use the restroom.

Superb

Location was perfect for us as we were going to graduation at Radio City Music Hall Our room wasn't ready by 3:00 but they were able to keep our bags and we could use the restroom.

Exceptional

The elevator was not working so we always wait like 20 minutes for the single elevator to go to our room and there is like 20+ floors

Hotel is in an ideal location of both popular sights and transit!

Superb

Frist off staff was great! Very well ran. Mohammed was very helpful and professional. It was another guy forgot his name. He suggested a spot right next door for us to visit and welcomed my bestie with a gift for her birthday. If you needed anything they were on it immediately! I was a little upset that the cleaning person threw out my cookies during cleaning that I had saved. They are really good by the way. I received one every time I came in. The rooms are super small. But location is great. Hotel ok.. but the staff is what made our stay. Thanks to them, give them all a raise! Rooms were really small. Shower super small. Curtain rod was broken they didn't have another to replace. Cleaning person threw away my cookies. Did not sweep floor when cleaned. Only one towel and rag. No microwave in room. Pictures online not accurate.

Hotel is in an ideal location of both popular sights and transit!

Great location but be aware...

Frist off staff was great! Very well ran. Mohammed was very helpful and professional. It was another guy forgot his name. He suggested a spot right next door for us to visit and welcomed my bestie with a gift for her birthday. If you needed anything they were on it immediately! I was a little upset that the cleaning person threw out my cookies during cleaning that I had saved. They are really good by the way. I received one every time I came in. The rooms are super small. But location is great. Hotel ok.. but the staff is what made our stay. Thanks to them, give them all a raise! Rooms were really small. Shower super small. Curtain rod was broken they didn't have another to replace. Cleaning person threw away my cookies. Did not sweep floor when cleaned. Only one towel and rag. No microwave in room. Pictures online not accurate.

Service was good, room was clean. I was placed in a room next to the kitchen, where loud noise continued until 1:30 am. Despite paying a premium to stay at the hotel and catch up on sleep before a long flight, I barely slept. At around 12:30 am, I even went into the kitchen to ask the staff to lower the loud music they were playing while cleaning up. While the volume was reduced slightly, the noise continued for another hour.

Absolutely fantastic location, staff were fantastic, very comfortable and clean Not applicable

Exceptional

Toilet looked old with calcium water rings inside

Location is excellent. The staff are amazing. The hotel is clean and comfortable. Everything was great!

Excellent location. The room was surprisingly big, it’s my biggest room in NYC so far and it was not a suite. Toilet looked old with calcium water rings inside

Well located and staff extremely polite and helpful. Rooms were small, especially for 2 people traveling internationally with big suitcases.

Well located and staff extremely polite and helpful. Rooms were small, especially for 2 people traveling internationally with big suitcases.

The hotel is small; no lobby to speak of, no soda machine on the floors, and the rooms were significantly smaller than usual. But they were clean when we arrived. Very nice young (maybe 30) AA man who checked me in. He went the extra mile to check me in early so I cou take a nap. Had a polka hot shirt on - very stylish!

Location was great, room was clean and comfortable, only problem was our water on the first night was brown and murky bu

Exceptional

Location was great, room was...

Breakfast

Very good

Breakfast

Superb

Superb

Good

Pleasant

Pleasant

Very good

The position, very central. Close to everything. The “included breakfast” in reality is a voucher of 35$ that you can spend on à la carte menu. If you go over the amount of the voucher you have to pay the difference. The breakfast was good, the only issue is that it was not advertised as this.

A week-long elevator breakdown with zero regard for guests on higher floors. It's disappointing that no compensation was proactively offered for such a fundamental service failure.

Superb

Location Room was small. Could have used a chair. Lighting in bathroom was awful, glad I brought a lighted mirror. No where to place items in bathroom . Suitcase holder would have been nice…

The location was perfect, the price was great and the staff were incredibly friendly and accommodating.

The location was perfect, the price was great and the staff were incredibly friendly and accommodating.

Location Room was small. Could have used a chair. Lighting in bathroom was awful, glad I brought a lighted mirror. No where to place items in bathroom . Suitcase holder would have been nice…

Good

The hotel was very close to the Rockerfeller centre and a subway at the end of the street. The room was fairly big and the bed very comfortable. Staff were very friendly and helpful. Nothing really other than the view from the bedroom could have been better.

Superb

Pleasant

Central location and friendly areas TV arial was in and out of signal

Everything was clean

We visited NYC many times and this was the best location we've ever had - right across the street from Radio City Music Hall. I liked the size of the small room - it was enough for two people - there were only 8 rooms on each floor so it was very quiet. We didn't actually spend a lot of time in the room because we were exploring the city most the time. I would definitely stay here again. Good value. One of the two elevators was not working for three days and it did put a cramp in getting to the room in a timely manner.

The elevator was hardly working and had to wait minimum 10 mins thankfully we were on the second floor and always walked up the stairs and down the stairs…. Our door in the hotel room had to be slammed shut… we were facing air conditioners very unattractive and outside our door was an ice machine always noisey and horrible smell of mold and garbage

Staff very nice and friendly. But the ELEVATOR was not working, was awful the waiting time for the one was working!!!

The only issue was elevator that only one was working.

more than one light was burnt out and had no outside view but of other windows but was called "an upgrade".

Staff great! Great location. Price reasonable!

Room was clean The elevator was very slow, now sure if all of them were working.

Location and room design Small size of the room and no lobby on the ground floor. And no water every day.

Location price staff

My experience was amazing I felt grateful whit all staff especially whit the reception and the gorgeous manager and Diana she is was awesome simply grateful now I understand why the people love New York

The location was perfect for our art nerd weekend. Nothing. Some people complained about slow elevators so we asked for a lower floor so we used the stairs. Very easy.

Not now

location, comfort size of bedroom

Everything went great.

Location is perfect My room was on the 7th floor next to the restaurant. All nights employees door was slammed hard we couldn’t sleep at all.

Street marking is difficult in this area so keep this in mind if driving. The parking garages offer good early bird specials.

Just ok. Good area

Heating/cooling system is too noisy don’t stay here if you are sensitive to noise.

The property is clean and in the best location possible. You are walking distance from Rockefeller Center and Radio City Music Hall. Also, the hotel has a restaurant which is convenient when you are too tired to go out. Also, the hotel has a Walgreen’s right next door which is super convenient. Only suggestion is they remove the faux plants in lobby and in the restaurant. I will be back around Christmas time for the tree lighting and ice rink.

The room was relatively clean. And the location was perfect-right across the street from Radio City. However the room was right next to the elevators where we heard everything all night long. We did express our frustration and was offered ear plugs by the staff. Because of location of the room and response by the staff-we will not be returning there.

Great staff. Location is perfect, walking distance from most of the tourist spots in NYC. I will stay again.

Great customer service

Overly priced for what you get, good view, people from the restaurant added wine etc to my room. Not certain how. Very small.

The location truly couldn’t be better. It’s within easy reach of almost every major New York City attraction, which made getting around incredibly convenient whether I was sightseeing, shopping, or dining out. I would highly recommend this hotel for both short and long stays. A special thank you to Mohammed, who was exceptionally attentive throughout my visit. He handled my check-in professionally and went above and beyond to ensure that every one of my stays was smooth and enjoyable. His hospitality really made a difference. Overall, a fantastic experience, and I look forward to staying here again!

From the staff to the room everything was great. Not to mention the warm cookies ❤️❤️❤️❤️

Restaurant was convenient and food was great!

Great

Clean room

the room is too small , but the area is great accessible to so many areas that you can go to , around NYC

Excellent

No issues, thank you for a great stay

GREAT COOKIES

Spacious, clean, nice aesthetic, views and convenient location.

Great staff

The staff were so kind on arrival. They ended up upgrading our room with a view of St Patrick’s Cathedral and gave us cookies. The room was clean and fresh.

Great views from balcony

convenient location and the room was clean

the cleanest hotel i've ever been in . staff was super friendly . loved that it was super close to everything

Great location! Clean room! The lobby is tight, especially during check in time. There’s only two elevators and the cleaning staff will be using the same elevators… making frequent stops with their cleaning carts.

Very friendly & very clean

Terrible stay overall. Toilets constantly overflowing in bathroom and atrocious management especially Lungelo Gumede. Over our 4 night stay we were only offered to move room the last day to which there was no point as we’d already unpacked and would be out the entire day. No real solution was ever offered and was rudely spoken to by Lungelo in a very sly manner over the last two days when dealing with the issues. No apology or acknowledgment given of the issues at hand

The hotel is in a very great location, but the room had a smell to it, it’s also very loud, you can hear everything outside. It was fine for a 24 hour trip, but I couldn’t stay there for longer.

Clean, great location.

The check in process was stressful (lobby is tiny, rooms where not ready at 3pm so there were a lot of people waiting). The restaurant on site was delicious! $40 prefixed menu. Will definitely stay again.

The location is fantastic, with access to Radio City, Rockefeller Square and 5th ave within a 5 minute walk.

The room was clean, quiet and the bed comfortable. It was also great to have a mini fridge available. The staff were helpful and kind. Great location. I really enjoyed my stay!

Staff was courteous.

Staff was courteous.

Wonderful stay! The staff was great.

Wonderful stay! The staff was great.

.

.

Breakfast was only available at the restaurant which was priced high

Breakfast was only available at the restaurant which was priced high

Yes it was great

Yes it was great

it was decent. bc we booked via expedia our room was the closest to the elevator, overall decent.

it was decent. bc we booked via expedia our room was the closest to the elevator, overall decent.

Everything was great! The staff at the front desk was very helpful and genuine. I love those free cookies they give you when you check-in.

Everything was great! The staff at the front desk was very helpful and genuine. I love those free cookies they give you when you check-in.

Great location, nice staff. Only thing we didnt like was that the room was smaller than the picture

Great location, nice staff. Only thing we didnt like was that the room was smaller than the picture

The hotel was very well located, clean and with everything you need. The staff was very nice. The only thing was the room was smaller than the one in the pictures.

The hotel was very well located, clean and with everything you need. The staff was very nice. The only thing was the room was smaller than the one in the pictures.

the place was well kept. the staff was amazing so kind and generous. the rooms was constantly refreshed and cleaned. the service provided was top tier

the place was well kept. the staff was amazing so kind and generous. the rooms was constantly refreshed and cleaned. the service provided was top tier

The staff were amazing - so helpful in every way - I had inadvertently booked for the wrong night and they sorted the problem really quickly.

The staff were amazing - so helpful in every way - I had inadvertently booked for the wrong night and they sorted the problem really quickly.

Great stuff!

Great stuff!

Good location

Good location

Staff and clean

Staff and clean

The lobby is tiny and there is nowhere to sit. The rooms were clean and beds were comfortable. There is no one to help with bags when you arrive or to assist you in hailing a cab which is unfortunate given the cost of the hotel.

The lobby is tiny and there is nowhere to sit. The rooms were clean and beds were comfortable. There is no one to help with bags when you arrive or to assist you in hailing a cab which is unfortunate given the cost of the hotel.

Staff, location

Staff, location

The staff was very friendly. The room was modern and looked new. The location was perfect. Easy walk to some of the landmarks and the train was across the street.

The staff was very friendly. The room was modern and looked new. The location was perfect. Easy walk to some of the landmarks and the train was across the street.

The hotel cancelled my booking prior to my checkin -without any notice. Thankfully there was another hotel close by, but it cost me twice as much. The line to the elevator when we arrived at the Doubletree was 20 people deep leading me to assume they had one working elevator for the lobby. It will not be a hotel I will consider on my next trip to NYC.

The hotel cancelled my booking prior to my checkin -without any notice. Thankfully there was another hotel close by, but it cost me twice as much. The line to the elevator when we arrived at the Doubletree was 20 people deep leading me to assume they had one working elevator for the lobby. It will not be a hotel I will consider on my next trip to NYC.

Was the room was clean the staff was nice. Great location.

Was the room was clean the staff was nice. Great location.

Clean room great location

Clean room great location

Reporting the location

Reporting the location

The staff were very friendly and the hotel room was great! Clean room, everything you could ask for in a hotel.

The staff were very friendly and the hotel room was great! Clean room, everything you could ask for in a hotel.

Room was nice and the location was peefect!!!

Room was nice and the location was peefect!!!

Line for elevators. Garbage from rooms left in bags in hallway. Not a warm environment.

Line for elevators. Garbage from rooms left in bags in hallway. Not a warm environment.

Clean room, friendly staff, the two elevators were quite slow but other than that the stay was great

Clean room, friendly staff, the two elevators were quite slow but other than that the stay was great

No breakfast?

No breakfast?

Amazing and convenient location, EXCEPTIONAL cleanliness and wonderful staff- traveled with a toddler. Will book again every time I visit NYC.

Amazing and convenient location, EXCEPTIONAL cleanliness and wonderful staff- traveled with a toddler. Will book again every time I visit NYC.

Spotless room, professional staff, chocolate cookies at the reception

Spotless room, professional staff, chocolate cookies at the reception

The rooms were a bit rough for the price. Flooring had cracks and issue. The shower was a pull around curtain. The room with a view was a a/c unit on the 3rd floor. But it made it nice cause the elevators were so slow.

The rooms were a bit rough for the price. Flooring had cracks and issue. The shower was a pull around curtain. The room with a view was a a/c unit on the 3rd floor. But it made it nice cause the elevators were so slow.

Room was great, very clean and spacious. Staff was friendly and wonderful. Thanks for the great stay!

Room was great, very clean and spacious. Staff was friendly and wonderful. Thanks for the great stay!

Very nice staff

Very nice staff

Great location across from 30 Rock

Great location across from 30 Rock

I traveled with my 4 and 6-year-old children and my 80-year-old mother. We were met with a room that was frankly dangerous. Because the room was uninhabitable, we were forced to move. This process was so agonizingly slow that we missed our dinner reservations. We were moved into a room that was significantly worse than the one I actually paid for. The hotel management was empathetic. They acknowledged the nightmare and explicitly promised a 50% refund for each night of our stay to compensate for the downgrade and the missed evening. However, when I followed up with Expedia to process the refund, Expedia claimed they spoke to the hotel and that "the manager never said that." They essentially called the hotel management liars (or me). * Despite a significant price differ and a ruined trip, they offered a pathetic $200 "goodwill gesture" which doesn't even cover a fraction of the 50% discount. It is clear that Expedia would rather pocket their commission than honor an agreement made by the property they represent. If you are traveling with family or seniors and need a guarantee that your booking is protected, book directly with the hotel. If anything goes wrong, Expedia will leave you stranded and then nickel-and-dime you.

I traveled with my 4 and 6-year-old children and my 80-year-old mother. We were met with a room that was frankly dangerous. Because the room was uninhabitable, we were forced to move. This process was so agonizingly slow that we missed our dinner reservations. We were moved into a room that was significantly worse than the one I actually paid for. The hotel management was empathetic. They acknowledged the nightmare and explicitly promised a 50% refund for each night of our stay to compensate for the downgrade and the missed evening. However, when I followed up with Expedia to process the refund, Expedia claimed they spoke to the hotel and that "the manager never said that." They essentially called the hotel management liars (or me). * Despite a significant price differ and a ruined trip, they offered a pathetic $200 "goodwill gesture" which doesn't even cover a fraction of the 50% discount. It is clear that Expedia would rather pocket their commission than honor an agreement made by the property they represent. If you are traveling with family or seniors and need a guarantee that your booking is protected, book directly with the hotel. If anything goes wrong, Expedia will leave you stranded and then nickel-and-dime you.

My bed had long black hair in it and I’m a male with short hair

My bed had long black hair in it and I’m a male with short hair

Everything was awesome. Room was clean, staff was kind. No issues at all. Would definitely stay here again. It’s a great location!

Everything was awesome. Room was clean, staff was kind. No issues at all. Would definitely stay here again. It’s a great location!

Irritating motion activated lights that turn off when you would like them to stay on and then turn on when you don't want them to

Irritating motion activated lights that turn off when you would like them to stay on and then turn on when you don't want them to

Great!

Great!

Ye a

Ye a

Good experience, I stayed in a double queen room. No complaints. Enjoyed my stay.

Good experience, I stayed in a double queen room. No complaints. Enjoyed my stay.

Excellent room, great location, fantastic views, and great staff especially Roselyn and Mohammed.

Excellent room, great location, fantastic views, and great staff especially Roselyn and Mohammed.

Muy recomendable, locación, limpieza y servicios

Muy recomendable, locación, limpieza y servicios

Great location with Hilton quality. Breakfast is not free as this survey suggests. s Spacious room.

Great location with Hilton quality. Breakfast is not free as this survey suggests. s Spacious room.

Located right around the corner from Radio City Music Hall, this hotel is in such a great location! When I arrived, the front desk was very welcoming and offered to upgrade my room from a queen to king bed for no charge. So many restaurants and shopping options in the area. Highly recommend!

Located right around the corner from Radio City Music Hall, this hotel is in such a great location! When I arrived, the front desk was very welcoming and offered to upgrade my room from a queen to king bed for no charge. So many restaurants and shopping options in the area. Highly recommend!

The lobby was very small, but I guess that is because it's in NYC.

The lobby was very small, but I guess that is because it's in NYC.

Great stay… Edison, from the front desk, was very accommodating 🙏

Great stay… Edison, from the front desk, was very accommodating 🙏

Wonderful staff. Clean rooms. Great location.

Wonderful staff. Clean rooms. Great location.

It’s one star hotel not four

It’s one star hotel not four

We love the Double Tree Hilton. Location and view is perfect!!

We love the Double Tree Hilton. Location and view is perfect!!

Great place

Great place

Clean

Clean

I enjoyed my stay, the hotel is near shopping, restaurants and entertainment.

I enjoyed my stay, the hotel is near shopping, restaurants and entertainment.

It says it’s a 4 star but it actually looks more like a 2.5 Staff was ok. They gave us a room with a double bed and said it was a queen. I asked to be changed and they refused. Pictures in the website are totally deceptive. I would not recommend them and would not stay there again even if it was for free.

It says it’s a 4 star but it actually looks more like a 2.5 Staff was ok. They gave us a room with a double bed and said it was a queen. I asked to be changed and they refused. Pictures in the website are totally deceptive. I would not recommend them and would not stay there again even if it was for free.

The room was spotless! Cleanest room we have EVER stayed in! I cannot say enough good things about this hotel. The staff was wonderful. So friendly and nice. The restaurant was amazing, and the location cant be beat! We will be back time and again. Great rates as well! Thank you!

The room was spotless! Cleanest room we have EVER stayed in! I cannot say enough good things about this hotel. The staff was wonderful. So friendly and nice. The restaurant was amazing, and the location cant be beat! We will be back time and again. Great rates as well! Thank you!

We felt at ease. Everything was neat and well-kept. The hotel is really close to many key spots, which made things easy. Plus, the restaurant has a stunning view.

We felt at ease. Everything was neat and well-kept. The hotel is really close to many key spots, which made things easy. Plus, the restaurant has a stunning view.

everything was great

everything was great

Staff very nice, room very clean

Staff very nice, room very clean

Excellent location!

Excellent location!

It’s a great location. Nicest staff. But it’s super loud. Not talking about the NYC streets, it’s the other guests and cleaning crew. The halls are so narrow they’re constantly hitting your door. It was bad. And a bummer. You can literally hear the TV in the next room word for word.

It’s a great location. Nicest staff. But it’s super loud. Not talking about the NYC streets, it’s the other guests and cleaning crew. The halls are so narrow they’re constantly hitting your door. It was bad. And a bummer. You can literally hear the TV in the next room word for word.

Great location! Room was small but clean and suited or needs. I would stay again only if I could stay on lower floors as this stay. Elevator VERY slow and many people lined up at times to use it. I used the stairs most of the time.

Great location! Room was small but clean and suited or needs. I would stay again only if I could stay on lower floors as this stay. Elevator VERY slow and many people lined up at times to use it. I used the stairs most of the time.

Small room but clean and safe. Excellent location for winter activities with easy access to subway to get anywhere else in the city.

Small room but clean and safe. Excellent location for winter activities with easy access to subway to get anywhere else in the city.

LOCATION!!!!!

Wouldn’t stay there again.

Very helpful

Great location, staff were amazing and to was very very clean

Room was clean and good for two people. Elevators took a very long time to come and we often ended up taking the stairs and staff were not super pleasant, but other than that good location and did the trick for a two night stay.

Overall great large room and staff. Horrible elevator wait times but other than that was great

The room was clean, comfortable, and *somewhat* spacious for the city. We also enjoyed the complimentary coffee/tea and water bottles in the room. Loved the Crabtree and Evelyn amenities in the bathroom too! A couple downsides: the elevators were very busy and a bit slow at times and the lobby is very tiny, which made it hard to move around/wait in line.

Yes.

Clean room, no breakfast, amazing location.

Best location

room was great. small but great. i love how the personalized it and listened to what i needed. it was a fantastic location. close to the tree, radio center and a ton of food. walking distance to everything that we had planned. although due to the holidays the price was a little higher it worked out great. the only fall back was the elevator situation. there was only 2 and in the mornings they were hard to catch or wait times were longer. staff was also friendly and asked if there was anything that we needed any time that we came or went. shower was hot, too hot for us and did take some time to adjust to what we liked but overall we would stay again, spotless adn location really sold us.

Location! Location! Location!

Not great would look elsewhere

Nice and clean rooms. Staff was very kind and accommodating. Location was perfect. The potential negative was waiting on the elevators.

My room was perfect. I had a corner room with a view of the city. The size was great and I loved the walk-in shower. The room was very clean.

Parking was a little confusing but we got through dance place great location

Great staff. Stayed one night during Christmas, excellent location if you’re seeing the Rockettes and want to be in the heart of Rockefeller Plaza. Cons: tight lobby and slow elevators. However, we had a room on the 2nd floor so we used the stairs a lot.

Very nice accommodating staff and great location and room size!

Everything! I appreciated the upgrade. Loved the room esp the balcony and view. Staff were very friendly and helpful. I’d go again

Check in was easy and room was great

Great location! Room is small but clean. Elevators slow.

Room is smaller than advertized. It states that every king bed room is 220 sq ft but this room looks like it is 50 sq ft short. Pictures on website are not what they give you. Stay away from this.place.

Staff was very friendly. The location is perfect

Elevators were horrible. Very small rooms for what you pay for. The bathroom door wouldn’t shut fully. Cold showers in the morning for several minutes. Nothing like other hiltons I’ve stayed at

Rooms are very small basic room. Staff very nice!

Room had all the essentials. Close to all attractions (walking distance)

Clean but noisy. And checkin is poor. Very small lobby n there’s onky 2 elevators fr 28 floors

The room was the size of a large closet. There was barely enough room for 1 person much less 2. The bathroom wasn't private. The elevators hardly worked and we were on the 19th floor. This was not a pleasant stay for us.

Fabulous location and staff is amazing!

Great location for attending show at Radio City Music Hall. Short walk to Rockefeller Center and Saks Christmas light show. Staff was very friendly and helpful. Although there is a restaurant at the hotel we didn’t eat there. Suggestions: walk when you can, take the train if too far to walk. Other option use NYC taxi over Uber or any other transport service. Taxi rates were very, very reasonsble.

Conveniently located to Holiday locations , Rockefeller Tree, Bryant park , Radio City is across the street and walkable to Central Park. The lobby is very small but the room was perfect for the short time we actually spent room. I would stay at this location again.

2 things to note. Patience and patience. Elevators can be quite busy at times. And car services (Uber/Lyft/Taxis) are challenging during the busy season. Nypd closes 51st street quite often. You’ll need to go to 5th or 6th Ave to catch a ride. Bell hop holds luggage pre/post trip. Also they have flat rates for airport transfers. Process same as Uber and more reliable. We had Uber cancel on us twice due to inability to reach us. Uber eats/Door Dash local food to the lobby. We did breakfast that way. Bills burger bar across the street was great. And the pizza place a few doors down.

Hotel was clean and in great location. Would recommend.

Great location. Hotel was a little worn down and could use updates.

Rooms are basically a closet, “city” view was a tiny bathroom sized window that looked at the corner of a street. Room wasn’t very clean and hard to get hot water in shower. Restaurant is expensive and not kid friendly.

Everything.

Room was clean and had all necessities. The staff was friendly and helpful. Front desk seemed like they had a few new people so they were training while checking us in and out. One elevator broke during our stay and it was brutal but they got it fixed after a few days.

Friendly staff at reception, room was clean, amenities were favorable, and location was great. Only downside was it was a little loud in the hallways but there's only 6ish rooms per floor (at least where I was).

We arrived on site for our honeymoon at 11:15pm. Arrived to room with a non functioning toilet. Room was small and dingy. Front staff claimed there were no other rooms available and they would get an engineer to fix the toilet. Again, this was almost midnight. Easily could have placed us in a room that was scheduled to be given out the next day and have engineer fix the toilet during the night and swap rooms. Instead cancelled reservation and got amazing service at the midtown Hilton who were able to accommodate a last minute reservation. Will NEVER stay here again.

Room clean , close to many points of interest that were walkable . Friendly staff

Room was nice and spacious, check in and out process took a very long time but it was just busy

Spotless room, warm staff and the location was amazing. We will stay here again!

Perfect location if you are going to Rockefeller Center or Radio City Music Hall. Great views, shopping and entertainment all around. The hotel also has a premium restaurant with stunning views. The Rockefeller Christmas Tree is across the street and can be seen from the restaurant balcony.

PERFECT location, friendly staff, clean rooms. Check-in & out was very easy. Great lighting in the bathrooms and nice amenities.

Staff was great. Fantastic location.

We have stayed in NYC many times and the doubletree was by far the best. The staff was superb, the room was spotless, and the location was close to everything g we wanted to do. This will definitely be our go to spot!

Overall our experience was okay, but we would not stay here again for a variety of reasons. Let me start with the positives! The location was incredible and the staff were very friendly and helpful! The hotel was also very clean, and we never felt unsafe when we were there. However, we had a series of issues with the room and location of the room that made our experience not enjoyable. The biggest issue we had in the room was the sound. Our room was right next to the elevator bank which is normally not an issue, but we were in the third floor right by the maid staging area for towels, sheets, etc. Every morning, we were woken up at 5am to loud talking and banging of cabinets. It would go on off and on for at least an hour, and we would be unable to fall back to sleep. The nightlight in the bathroom also made it difficult to sleep, because there was no way to turn it off, making the room very bright at night. Another issue was that only one side of the bed had a nightstand with plugs. The other side of the room had no nightstand and not a single plug on that side of the room, forcing one of us to charge all of our items in the bathroom. During our stay, one of the elevators went out of service. We understand that happens, but it caused long waits for the elevator. One morning, we decided to take the stairs down from the third floor to head straight out to the street. Once we had made our way down three flights of stairs, we found that the exit door was locked. Big fire hazard!

Great location, great room.

Only 1 working elevator. Returned in the evening and had to wait over 15 min because a service person with a large bin got on the elevator, went up to collect trash and held the elevator there. When he returned the elevator smelled of garbage. It was a waste of time, rude for him to hold the elevator while guests were waiting in the lobby and disgusting to have to ride up with that smell.

non-communicative barely said a word.

This hotel is ideal if you are going to see the holiday show at radio City music hall. Walking distance to so many sights. Hotel is extremely clean and very friendly staff. The chocolate chip cookies are great too! Well worth the $$$. Highly recommend.

Updated and clean. We will look to stay here when we return

Our room was in 7th floor where the restaurant is on the same floor. Our room was next to a door that says “employees only”. There was a lot of noise from this room like pots or dishes or silverware noise and its door was banging all the time until passed 1am. Horrible Hilton hotel experience which was unusual for me. Plus, the water from the shower is sipping under the shower glass door causing flood in the bathroom.

Room was nice and clean

Clean room, nice staff & excellent location

We were put in a room (703) right next to what seemed a kitchen or staff room. There were always groceries or chairs put right outside our door. It was one of the worst experiences in a hotel. Only reason we stayed was because we were late and very tired.

Very comfortable room and we had a great view. No issues, great value and location.

Our first room was on the 2nd floor and I like to keep the window open. When I opened the curtains there was scaffolding and steps that led to the window in a dark alcove. I felt very unsafe and they switched my room which was then on the 9th floor and it was a fabulous room and view. I would stay there again. Great location. Staff great.

Very gracious staff and the room was excellent.

Staff were very friendly and helpful.

Yes, needed a tv remote and was brought to room with in 10 minutes. Clean and great location

Room was great! AC wouldn’t go below 68, but we had balcony and just opened the door and woke up to it snowing!!! Was absolutely amazing

Great location, walking access to shopping & restaurants. Room was updated &!clean with great views. Staff was super friendly!

Rooms were very clean, staff friendly and professional, and you can’t beat the location.

Staff was really helpful - the only down side there were no keys available and had to get assistance each time we wanted to enter the room, it was a pain

The staff were great and made us feel welcome. The room was super clean and comfortable. I would definitely stay again!

They confused our rooms and et had to movr and see many rooms.we were able to have room key card on second day due to technical issues.

The room was clean, the location was 10/10 and the staff was super friendly! Extra special shoutout to Edison at the front desk, he was incredibly professional and courteous in helping us with checkout questions. Would stay again!

Excellent location. Very nice and clean hotel.

Helpful staff and centrally located

The cookies are a must try perfect

Clean room very comfortable bed.

The unique room shape and FANTASTIC location

The room was quiet, clean and the staff polite and helpful. The restaurant was wonderful. We had two meals there and would return. My daughter who lives midtown loves it and will be back. That’s saying a lot! Thank you.

There was only one elevator running and unfortunately the tile it took to get to my floor was almost ten mins. Unfortunately I was in a hurry a few times so that was unfortunate. I ordered take out from the restaurant and the dish was super tiny for $30. Noise travels from the floors into the rooms. The front desk staff was nice though!

Situated in a good location and close to subway station. Overall cleanliness and comfort is pleasant but the only issue is the lifts. There are 2 lifts and one is under maintenance. Ended up waiting for ages for the lift. Lobby waiting area is so constricted. In addition, noise barrier in between rooms are poor that turning up volume on TV upsets the next door guests. Morning was noisy with the cleaners due to poor noise proof.

The restaurant but breakfast was not Free as suggested here

The elevator was incredibly slow and there was constant construction.

Wonderful hotel, perfectly located, clean, neat and tidy.

Great stay… needed to be close to Rockefeller Center and this location was great… Room was very comfortable and updated with everything you need. Will definitely stay here again

👍

It was the prefect location to stay while visiting New York City.

The staff at the front desk

Staff was really helpful and friendly. Great location and reasonable price for a last minute booking.

great place and staff, very walkable

Everything was great

Clean room, staff responds immediately to requests. No lobby to speak of but that’s not why you choose this hotel. We were staying above the 20th floor and had a great view.

Our stay was excellent. Great staff. Everyone was very helpful and friendly.

The location was great. Rooms were beautiful

Will never stay here again - waste of money

Excellent hotel right across the street from Radio City Musix Hall. Would 100% stay here again.

Perfect for our stay!!! Walking distance to all things NYC

The bathrooms are small but functional. We didn’t have any chairs in our room but we had a table. We were on the 6th floor and view was of another building. They do give complimentary cookies and 2 water bottles for free. Nice Rooftop restaurant Duomo51.

Friendly staff. Room clean except leaking shower door so water pools all over the floor. Great view of St. Patrick’s cathedral Restaurant on 7th floor should be skipped!

If you are only for travel this hotel perfectly located

I think all it was good

Bewut

The hotel has a great location. Although, the staff must improve the service at front desk. (Poor service). The rooms are really small, and skips the daily room cleaning. Recommendation: Look for other hotels options near the area.

It was a great location for one night when visiting radio city. Also was amazing to be close to other areas to walk.

The room was very clean and well made. Plenty of towels and replenished soap, water, etc.

Nothing unique about the hotel.

Visiting NYFW , needed a place to stay close to everything. This small hotel is close to all the best places in NYC with easy access to subway. Service was great. We booked it in the last minute so the only room they had was on 7th floor where the restaurant is. Since I needed to work during this time , noise was quite annoying , but when I told the team - they switch my room with no issue the next day. The room size is small but very modern and had all the things I need. The only issue I had is that there is no lobby basically - so if you are doing checkout before your flight and need to work you need to take it somewhere else

Small but modern rooms. Very clean and great rates, incl. a $5 breakfast deal.

My stay was excellent special thank you to Naya for helping with my Wyfi , she is the best. She was always service with a smile and great attitude.

The lobby is tiny tiny and the staff are not quick to help with much but the location is wonderful! Also there are only two elevators for 26 floors of people so any trip, up or down, could mean you may stop on every floor letting everyone and their dog off and on before reaching your destination. Patience is imperative.

Perfect location!

The staff was very friendly and polite. The location was fantastic, room was clean, bed was very comfortable.

My stay at this hotel was overall excellent. The location is great, the staff was friendly, and the room was very clean. The only downsides were the noise in the hallways at night and the fact that my room had an accessible shower where the water leaked out onto the floor. Aside from that, everything else was wonderful and I would still recommend this property.

Wonderful staff, great location

Great location!

Room very clean, staff friendly and helpful, close to a lot of dining, shoping, and points of interest.

I have three young kids and there was not hot water for 2 day's. Very inconvenient.

Nice property. Second time there but both times only over night but the little experience was good. Staff super friendly and helpful. Would definitely stay there again. And also the car service is a plus!

Love it!!

Everything about it was as advertised with no surprises.

The bed was comfortable and the staff were amazing

Nice

We loved our stay at the doubletree! It is a great location for walking just about anywhere. The staff are very friendly and professional. Parking is in proximity and a reasonable rate. The room is clean and we were even upgraded when we arrived which was nice. We would stay here again.

The Roos are very small.

Amazing room with great price. Definitely a steal. The TV even welcomed me lol. Will definitely come back

There was a bed smell from a conditioner

No person at the front desk at 5am. Limited room service.

If you crashing for a night its good location though

Enjoyed my stay. Didn’t like being on 6th floor very noisy. Try to avoid. Other than that I enjoyed! Very clean and good staff

Friendly staff Great stay! Will definitely book again.

My favorite spot - clean, comfortable, loved the open air restaurant on the 7th floor! Great staff.

Room was not available when we checked in, receptionist asked us to wait 5 minutes, but that 5 minutes turned into 20+ minutes. Bathroom door did not close and had no lock. Big privacy issues. We went with our kids so it was a big privacy concern. Toilet was making some bubble sound. Sofa bed was terrible and no bed sheets or pillows were provided. When we requested hotel staff they provided bed sheets only. This room also did not have a landline phone. Never been to a hotel room that did not provide a landline telephone. We have to use our mobile phone to talk to reception. Room was noisy we could hear people noises from walking in the hallway. Overall hotel staff were not friendly at all. Terrible service. First time ever had worst experience with room and staff. I am not sure how this hotel room had 10 stars rating on hotels.com?

The staff was friendly and professional, the room was clean and comfortable 👌

Excellent Location

Good

Very friendly staff

Great location, friendly staff. Kids favorite was the warm cookie at check in.

Two elevators for 25 floors, most of the time only one elevator works. The shower drain didn’t work, only given two waterbottles for entire stay. The room was so tiny the smallest I’ve ever stayed at

Close to Everything, Walgreens right Next Door.

Neo, Front Desk &Staff there , Make You Feel At Home, 2nd time there & Soon Again :)

Great location, wonderful staff. Clean and comfy rooms.

I loved their customer service

Conveniently located across from Radio City and near Times Square. Very reasonably priced for a last minute trip to the city.

The room is small and bed is not firm BUT the location is the best, coffee machine excellent and staff efficient and very helpful. They also offer a driver service to the airport

Great location. the partial view window was because of the air conditioning syste. which blocked the voew of Rockfeller center. Superb location though with many sites within 10 mins walking.

Sewer nats and a water leak. Toilet flush issues.

It was great! Only complaint would be that they did not have enough clean towels.

.

Great location

Rooms are a lot to be desired but the location is EXCELLENT, so that makes up for it.

Great location but this place is in need of maintenance. Our first room had an inoperable toilet that needed to be repaired and a shower door that didn’t completely close, resulting in a near fall. The replacement room had the same issue with the shower, a sliding door ready to fall off the track, a cabinet door hanging off one hinge, and sheets with a sandy material on top. I would’ve requested another room but this was a short weekend visit. Two rooms with issues, so I can’t recommend this hotel.

Loved the location. The air conditioner was VERY loud, hard to sleep

Great location & stay!

The bathroom was always with problems

Very nice stay.

Excelente hotel y buena ubicación.

Across from Rockefeller. 2 min walk to all shopping on 5th Ave, 5 min walk to Times Square. The rooms are a bit small but very clean and nice. I will be staying here again for future trips. Very friendly staff.

Check in was pleasant; after a walk-through TimeSquare, we made it back to our room. the bathroom floor was flooded with toilet water. No apologies was issued, nor a room credit. Nothing. We know life happens but own up to it. Where is my credit?

B

Everything was excellent from beginning to end and I'm glad I booked here last minute!

The staff were great. They allowed me to leave our baggage and so that I can walk to the car garage bring our car. There is a front the hotel loading unloading area very convenient. The only downside the hotel has no breakfast included and no lobby that you would expect from the Double Three Hotel. The staff were great. Room next door guests I was able to hear their Portuguese language conversation of male and female along with everyone who called them by cellphone they had the Speaker on so I heard the conversation without trying. There is no sound proof rooms.

Very well situated

The bathroom had a really bad odor of sewage and unable to be in there at all Paid for 2 nights and only able to stay one night.

Room had a great view and was very clean! Would stay again

The queen balcony is small but the view was awesome. The staff was polite, professional and accommodating. They allowed for an early check in around 10am and a late checkout at 12.30. I will definitely be back but not in July, too hot. (The AC worked great)

Very close to Rockefeller Center, Radio City, Times Square

Amazing location. Comfortable and spacious hotel room with great amenities. Helpful hotel staff

Easy, safe walk-ability for many Midtown places, including the theater district, Bryant Park, and Rockefeller Center just across the street.

Place was great for a one night stay, right across the street from Rockefeller Center.

low

Great location, nice room, friendly staff. Didn’t eat at hotel so can’t comment on food.

Booked King Balcony room. View was amazing on 22nd floor. Staff was super friendly and hotel was clean. Really enjoyed

Room small but functional. Nice hot shower (not bath with shower curtain).

Excellent

It ok

I’ve been to New York several times and always choose a hotel in Midtown. After staying at the Doubletree in Midtown unfortunately I wouldn’t stay here again or recommend it. There are only 2 elevators for the whole building (including the staff). During our stay one of the elevators broke down for the entire 3 nights. We were on the 14th floor where we walked up a few times because waiting for the elevator took forever. On our second day we woke up to no water in the toilet, shower or sink. We were forced to brush our teeth and wash our face with bottled water. After always reporting this issues to the stay they would just simply apologize with no remorse.

I always come here when I travel for work. The experience is positive and they give you a free warm cookie!

Everything was excelent

Location is good but the hotel itself is not 4 star. Cleanliness issues and the bathrooms are leaking.

It was average, staff was super helpful and friendly but the lift situation was not good, only 2 lifts and one was not working one day created big chaos. The toilet had a couple of things broken, cupboard door and the shower door was not closing

I didn't like the fact that I had a do not disturb sign on my door and the cleaning staff still knocked and then opened the door. Lucky for me I had the door lock activated....it wasnt even check out time, it was approximately 1030am. Why have the sign available if staff isn't going to respect it?

Room exactly as pictured. Clean, friendly staff. Great location!

near everything

Perfect NYC pit stop - couldn’t ask for a better location! Just steps from Times Square but somehow still peaceful. Ideal for a quick, no-fuss city break with everything at your doorstep.

Fyi don't stay in the rooms in the lower floors , it's extremely loud in the street and you'll hear everything like it's in your room(club music, the trash collector, people talking, cars beeping) The "suite" rooms are not any larger than a room with two double beds. It's definitely misrepresentatived. The lobby is barely enough room for 5-7 people to be in. If you get a room near the maintenance room, ask to move . The staff is walking in and out all night and you'll hear the door slamming and the beeping from the lock. Also ask for your room to be cleaned at a certain time, we would come back before dinner to get dressed and it was always being cleaned around that time. The staff was very friendly and the room was cleaned daily and did a great job.

Convenient location.

The hotel is nice. The staff was very welcoming and friendly.

.

We had Tamia assisted us at front desk! She was friendly and kind, make good suggestions for places. Also Ivan the bellman is wonderful, he transported our luggages to two streets down due to road closure. Very nice people.

City view was less scenic than anticipated.

Beautiful rooftop restaurant at this location.

It was great. The location was perfect. The staff was great.

-

I had a situation with a wc that flushed on its own all night and they change my room, they were very accommodating The location is great

Room was great size and the views were fantastic! Special thank you to Tamia for her kindness! And the cookies were the best.