Courtyard by Marriott New York Manhattan / Chelsea

The room as clean, good location, only problem the parking, but not big deal.

Only did a quick over night, but great location, comfortable bed , clean bathroom with a very good shower, and kind helpful staff. Will use it again for sure.

Exceptional

Great location

I went as a solo traveler and for thr first time to NYC. The staff was amazing, the room was perfect for one person. Hotel is clean, updated, and well maintained. They have 3 elevators so you didnt wait long for one. I liked the location as well.

My overall stay was affected by several issues related to communication and payment handling at check-in and checkout. At check-in, I experienced difficulties with my credit cards and had to use a card I did not initially intend to use for the security hold. I was informed by front desk staff that I would be able to split the final payment across different cards at checkout. However, the full amount was charged to my check-in card one day before checkout, which was unexpected. There was also an unexplained discrepancy in the authorization hold amount at check-in. In addition, despite informing the hotel in advance via email and planning to settle the payment at the front desk, my room key cards were deactivated before checkout. When I later went to the front desk, the hotel initially had difficulty processing part of the remaining payment, even though small authorization charges had been placed successfully. After a phone call by staff, the issue was resolved and payment was completed. I also booked this stay through the Booking.com – Miles & More program. Although the confirmation indicated that a Service Card number could be provided during or after booking, I was informed at the front desk that there was no system field available to enter my Miles & More membership details. This created confusion regarding the loyalty benefit process. Overall, the main concern during my stay was the lack of clear and consistent communication regarding payment procedures, card handling, and loyalty program integration. While the stay itself was acceptable, the operational process created unnecessary confusion and inconvenience. I also received a response from the hotel’s Operations Manager regarding my feedback. However, the reply felt largely generic and not solution-oriented, as it mainly contained standard apologies and general statements about training improvements, without addressing the specific issues I raised in a concrete way.

We had a room on 8th floor with two full size beds. The room was, by New York standards, very spacious, and bathroom as well. The room was marked as accessible, which is perhaps why it was so spacious. Beds were big enough for two adults to sleep in each and were comfortable. We as family of 3 had no issue with space. Everything was super clean and furniture was new. Even carpet did not feel/look dirty. Location is excellent, close to a number of different subway lines, and walking distance to everything basically. Room had a fridge, hair dryer ( a real one, not one of those bad hotel ones), iron and board, safe, and a number of charging ports (huge plus not having to deal with plug adaptors). Our friends were staying in a standard double (with a queen size bed), and while it was obviously not as big as ours, it was (again, for new york standards) a decent size room that did not feel cramped. AC is a bit noisy. We turned it off at night as it was not that hot. In summer it might be an issue. In the bathroom there was no real place to place cosmetic bags, we had to keep them on the floor. But since the bathroom was huge, it was not an issue.

Rooms were a good size and the location was perfect. On a quieter street but still close to many attractions and the subway. The only thing that was negative would have to be the need for a taller closet area to hang dresses. There wasn’t any other cons for me.

I.only stayed one night mainly to sleep .

Our room was clean, but a little run down in spots. The room was small, but considering the location that was to be expected. The elevator was incredibly fast and the location was excellent.

Excellent location Bit tired, need refurbished

Nice space.

Excellent hotel

Our room was very clean and housekeeping came everyday to put fresh towels and clean around the room! Staff was very helpful and friendly. Location was so convenient!

Convenient location. the hotel is okay. Room is small and not very comfortable.

Perfect location. Huge rooms.

Bar and outdoor seating, plus places to congregate inside. Very comfortable. Will stay again when travels bring me back to area.

Good location. Overall comfortable room For a 4 star hotel it is really basic. Room is quite dated and small. Basic toiletries. Little shop for breakfast. I saw good reviews for nice view but reception said there is no such thing. Overall for the price I stayed in much better hotels in that area

Terry in the Breakfast area was so wonderful, kind, and accommodating during my stay. He was a pleasure to speak with each morning. Keep him around!

Terry in the Breakfast area was so wonderful, kind, and accommodating during my stay. He was a pleasure to speak with each morning. Keep him around!

Rooms are clean and A/C's work very well.

Clean and comfortable bed.

Hotel was in a good location. Staff were friendly and helpful. Breakfast was available to purchase in a small area. The staff there were excellent. Only facilities for coffee in the room. A kettle would be better, with milk availability

Exceptional

Affordable clean hotel near Penn Station and Madison Square Garden. Comfortable spacious room for NYC (Deluxe King).

The staff was friendly and helpful and the room was clean and the bed was very comformtable.

The hotel rooms were very clean including the bathroom. The bed was very comfortable. I found that it was very quiet. The man who oversees the luggage was extremely helpful in securing us a cab. I find this property to be a very good value for the price.

Easy, friendly and helpful check-in. Tight quarters, to be expected in NYC in an economy room. Nice view though, well ventilated. Clean, good washroom. Loved the 24hr gym. Loved having a Starbucks downstairs for breakfast. All staff were so friendly. Great location being by Penn Station, next to everything. Lots pf walkable food options for all meals, drug stores, groceries and bars. Never tried Goldies but great there was one downstairs if desired, looked decent, had TVs showing sports. Will recommend and use this hotel if we visit NYC again.

The room was very nice. It was a little bit smaller than what the pictures made it seem but we made it work. There were 4 of us girls with the 2 bed room. We really loved the location. The subway was easily accessible.

Room was clean. Good central location. Could have provided free breakfast.

Fantastic location for a city break The room furniture was looking rather old and damaged

Exceptionally well managed. All the staff in every department was super helpful, competent, warm and friendly. The facilities are totally clean, well supplied, well designed, and comfortable. A truly rare hotel that we couldn't find one thing we wished was different!

Exceptionally well managed. All the staff in every department was super helpful, competent, warm and friendly. The facilities are totally clean, well supplied, well designed, and comfortable. A truly rare hotel that we couldn't find one thing we wished was different!

Bad

Exceptional

Loved the location and staff Value spent for quality of room was extremely disproportionate. This is some of the most expensive prices I’ve paid for a hotel that was not 5 star.

Superb

I loved the location! Cleanliness and friendly service/staff! Nothing

I loved the location! Cleanliness and friendly service/staff! Nothing

Exceptional

Close to MSG Price

Price

Very good

The staff was amazing. The hotel was very clean. I would definitely recommend this hotel.

Super comfortable bed and extremely close to Penn Station

It was a great location near Penn Station and several subway stops, so very conveniently located. Walking distance to Macys, Herald Square and Madison Square Park. Street was relatively quiet and right across from NYPD. Rooms were decent sized for NY. I misread the amenities and thought breakfast was included - it’s not. But lots of great bagel and coffee shops very near by.

Excellent location just one block from Penn Station and MSG. Staff were great, rooms a decent size for NY. Shower good, no complaints at all. Would stay here again. Really clean too.

This was a safe and convenient option for the price. Kind of no frills (fine with me, we were not in NYC to be in the hotel). Rooms were clean and functional. We did not eat breakfast but it looked good. Friendly staff. The location is central without being in the circus of Times Square.

Exceptional

Was a decent size room for 3 adults. At a good location. Had a/c and heater. Enjoyed my stay!

Very good

Easy check in, quiet and clean!

Exceptional

Everything I needed. Great location, room size better than expected & a great hot shower. Good view on the 19th floor & no long waits for the elevator.

Our first room had a leak and we had to switch rooms, staff was friendly, room was clean, hotel is in a convenient location close to many subway stations & good food options.

Great location to msg .

Location Too small rooms, for families it’s complicated

Bit of a walk to get to main attractions but fairly quiet,

Excellent Facility! Lots to do around the area and it's 1 block from NY Penn Station. Great location and the hotel room was very nice! Highly recommended and looking forward to coming back.

Excellent Facility! Lots to do around the area and it's 1 block from NY Penn Station. Great location and the hotel room was very nice! Highly recommended and looking forward to coming back.

Great hotel, very clean and comfortable. Would recommend.

Accelerations and staff were wonderful . Shoutout to Giana .

Accelerations and staff were wonderful . Shoutout to Giana .

Giana was an excellent person . Staff is wonderful too . Got stuck in a blizzard with some good folks

Giana was an excellent person . Staff is wonderful too . Got stuck in a blizzard with some good folks

Quiet,nice room

Quiet,nice room

Only two tiny complaints: light over the bathroom mirror was not great, and cheapest toilet paper ever!

Only two tiny complaints: light over the bathroom mirror was not great, and cheapest toilet paper ever!

The staff was very kind and professional. The ice machine was on the bottom floor

Everything perfect views, great staff, nice bar attached Loved everything

Clean and comfy room

Clean and comfy room

Clean room, friendly staff

Clean room, friendly staff

No Room Service 😩

No Room Service 😩

Nice staff, clean room. Convenient location near train

Nice staff, clean room. Convenient location near train

Staff, location, and cleanliness. Pricing off season is reasonable

HVAC worked well

HVAC worked well

Location is great and room was clean It was advertised that there is garage parking on the property. There is none. But we were told they validate parking at the garage and gave us the run around when we kept inquiring the process. Staff at the front desk were rude. Also, the smoke detector in the room lights up every 5 seconds and is annoying in the middle of the night.

Room was clean, staff was super helpful, area was great! There’s a few coffee shops nearby

Room was clean, staff was super helpful, area was great! There’s a few coffee shops nearby

Perfect location! Rooms were nice and clean. Staff was very nice. Would definitely stay here again!

Perfect location! Rooms were nice and clean. Staff was very nice. Would definitely stay here again!

all good

all good

The staff was amazing! Super helpful and friendly!! Would most definitely stay again!!!

The staff was amazing! Super helpful and friendly!! Would most definitely stay again!!!

The room was clean and staff was pleasant.

The room was clean and staff was pleasant.

Pleasant staff. Conveniently located

Pleasant staff. Conveniently located

The property was conveniently located - right next to MSG, Penn station, the subway, we walked to bryant park and time square and multiple shops The property was very nice - clean, comfortable, friendly staff. I have stayed in several hotels in NYc and this was by far the largest room we have stayed in so far. I did really like it- it was a bit expensive thi

We attended a concert at Madison Square Garden which was only a 4-minute walk from the hotel. Perfect distance after a long night.

The proximity to everything we were in NYC to see, it was clean, staff was friendly. The construction outside.

Had to check in at midnight and the service wa quick and very friendly. The room was nice clean and very comfortable. I didn’t have time to get breakfast but I’d be happy to stay here again.

Had to check in at midnight and the service wa quick and very friendly. The room was nice clean and very comfortable. I didn’t have time to get breakfast but I’d be happy to stay here again.

Great stay! It's across the street from a subway station that makes it extremely convenient to get around. It's also on the same block as several restaurants and convenience stores that make it easy.

Great stay! It's across the street from a subway station that makes it extremely convenient to get around. It's also on the same block as several restaurants and convenience stores that make it easy.

Clean and great service

Clean and great service

Enjoyed our stay. All staff excellent! Wendy kept our room clean. Very convenient to everthing

Enjoyed our stay. All staff excellent! Wendy kept our room clean. Very convenient to everthing

The room was so clean, in love with everything and the staff 100%😍

The room was so clean, in love with everything and the staff 100%😍

Location, employees were kind and professional. The room was very clean. I wish it cost a bit less

Great location, rooms were clean and spacious, friendly staff. Starbucks in the hotel was convenient and the staff there was top notch. Carlos at the Starbucks in the hotel was so friendly and always upbeat and helpful.

Great location, rooms were clean and spacious, friendly staff. Starbucks in the hotel was convenient and the staff there was top notch. Carlos at the Starbucks in the hotel was so friendly and always upbeat and helpful.

Our room was ready early. Room was clean. Location is convenient too.

Our room was ready early. Room was clean. Location is convenient too.

Truly enjoyed the convenience and decor fit the holiday. It felt cozy and clean and very kind and considerate staff. The restaurant next door was great too! Thank you!

Truly enjoyed the convenience and decor fit the holiday. It felt cozy and clean and very kind and considerate staff. The restaurant next door was great too! Thank you!

We only got our room cleaned once in 4 nights. Bell hop was extremely rude. We had to ask for toilet paper and towels twice and they only brought one roll and 2 large towels with no wash cloths. As a Bonvoy member, I will pass on this hotel in the future.

We only got our room cleaned once in 4 nights. Bell hop was extremely rude. We had to ask for toilet paper and towels twice and they only brought one roll and 2 large towels with no wash cloths. As a Bonvoy member, I will pass on this hotel in the future.

Great stay! Staff was friendly and Carlo and Nena at the coffee bar were great!

Great stay! Staff was friendly and Carlo and Nena at the coffee bar were great!

All perfect

All perfect

Rooms are very small, staff rude.

Rooms are very small, staff rude.

Fine place wonderfully located in manhattan. Coffee in room was meh. Comfortable bed. Price too high for what was provided.

There was no b

There was no b

Clean rooms, nice lobby, relatively close to main attractions.

Clean rooms, nice lobby, relatively close to main attractions.

Clean room and great location.

Clean room and great location.

The hotel is in a good location to walk to Penn Station if you plan to take the subway or can even walk all the way to Rockefeller Center/Times Square.. There's many food choices around but the hotel itself had simple breakfast options.. It was clean and less noisy than I expected it to be and it gives the appearance of also being safe as its across a NYPD building. The parking is not actually on site of the hotel but about 50 yards or so away but you just need to get the parking ticket stamped by the hotel to still get the hotel rate.. You'll have to ask the front desk for any basic amenity if you're the type to travel without like toothbrushes, etc. as its not already placed in the bathrooms for you.. Overall, it was a great place to stay for a first timer to NYC that also traveled in a group with a teen.. I would definitely recommend it to my family & stay here again.

The hotel is in a good location to walk to Penn Station if you plan to take the subway or can even walk all the way to Rockefeller Center/Times Square.. There's many food choices around but the hotel itself had simple breakfast options.. It was clean and less noisy than I expected it to be and it gives the appearance of also being safe as its across a NYPD building. The parking is not actually on site of the hotel but about 50 yards or so away but you just need to get the parking ticket stamped by the hotel to still get the hotel rate.. You'll have to ask the front desk for any basic amenity if you're the type to travel without like toothbrushes, etc. as its not already placed in the bathrooms for you.. Overall, it was a great place to stay for a first timer to NYC that also traveled in a group with a teen.. I would definitely recommend it to my family & stay here again.

The room was amazing and the staff were phenomenal

The room was amazing and the staff were phenomenal

Amenities

Amenities

Staff was amazing! Very personable and helpful! Room was clean and inviting. Will stay again if I ever go back to New York.

Staff was amazing! Very personable and helpful! Room was clean and inviting. Will stay again if I ever go back to New York.

Clean rooms, very friendly staff! Great location! Loved it!

Clean rooms, very friendly staff! Great location! Loved it!

Very good location just a few blocks from Penn Station but still quiet, as the area around Penn Station can be loud. The street was surprisingly quiet, despite the fact that there is a police station just across from the building. We paid for a normal room but had a big room with plenty of space for our toddler's bed. I don't have much to complain much. It was nice overall. The one very minor thing is that only coffee was available in the room, no tea. But frankly, I shouldn't complain. These things don't matter. You can hear the neighbors a bit, but really, it was quiet enough.

Bed was decent but pillows were pretty bad. Hardly any amenities which is a shame when you’re paying a decent amount. However the staff were very very friendly and we appreciated their service

Bed was decent but pillows were pretty bad. Hardly any amenities which is a shame when you’re paying a decent amount. However the staff were very very friendly and we appreciated their service

Location was fantastic and the staff were super friendly No on-site restaurant & the bathroom showers were due for a little maintenance i.e., grout cleaning

All the staff i spoke to very kind and helpful. The room was clean.

All the staff i spoke to very kind and helpful. The room was clean.

Clean room, helpful staff and excellent location. Easy choice for a reasonably priced, short-term stay in midtown.

Clean room, helpful staff and excellent location. Easy choice for a reasonably priced, short-term stay in midtown.

We stayed for a night, and we agree we’d stay for many more.

We stayed for a night, and we agree we’d stay for many more.

Clean and quiet.

Clean and quiet.

Staff was great !

Staff was great !

Can't comment on breakfast as didn't eat in the hotel. Room was clean and comfortable although housekeeping was a little hit and miss as to the consistency of service each day. Hotel was easy walking distance from Penn station and to most areas for exploring the city. Also very easy to get to the theatres and happy to walk in the area back from theatre late at night on my own (single female). Central, but quiet.

Can't comment on breakfast as didn't eat in the hotel. Room was clean and comfortable although housekeeping was a little hit and miss as to the consistency of service each day. Hotel was easy walking distance from Penn station and to most areas for exploring the city. Also very easy to get to the theatres and happy to walk in the area back from theatre late at night on my own (single female). Central, but quiet.

Clean room, great location, nice and helpful staff…we thoroughly enjoyed our stay!

Clean room, great location, nice and helpful staff…we thoroughly enjoyed our stay!

great location, great staff

Location and cleaness

Clean , breakfast, friendly

Thank you

Thank you

The staff at the coffee shop was great. The room was clean.

The staff at the coffee shop was great. The room was clean.

Staff were friendly and room was clean

Staff were friendly and room was clean

Great location. Clean building and room.

Great location. Clean building and room.

Staff was fantastic. Room was very clean and spacious, especially for NY. We had the double room and had an excellent city view. Location was good, very close to MSG, and no concerns about safety. Appreciated the onsite laundry and water refilling station.

Staff was fantastic. Room was very clean and spacious, especially for NY. We had the double room and had an excellent city view. Location was good, very close to MSG, and no concerns about safety. Appreciated the onsite laundry and water refilling station.

The room was very clean. The housekeeper, Yvonne was professional and has a great smile. Location near Penn Station is great. A few changes would make the room more usable. The closet is poorly designed with the clothes rack extending from back to front (not horizontal). Clothes are hard to access and fall off the rack. The room did not have a safe in it. Staff stated a safe does not come with the room. Later, stated it should be in the closet. Engineering installed a safe. The bathroom shower is fine. The sink has a small surface area around it for objects. The sink faucet ideally would extend even 1-2 inches farther into the sink.

The room was very clean. The housekeeper, Yvonne was professional and has a great smile. Location near Penn Station is great. A few changes would make the room more usable. The closet is poorly designed with the clothes rack extending from back to front (not horizontal). Clothes are hard to access and fall off the rack. The room did not have a safe in it. Staff stated a safe does not come with the room. Later, stated it should be in the closet. Engineering installed a safe. The bathroom shower is fine. The sink has a small surface area around it for objects. The sink faucet ideally would extend even 1-2 inches farther into the sink.

Didn't indulge in breakfast, heck we are in NYC to many other options. Great location, clean, super comfy bed. Check in was a little slow but the maid staff were super friendly and responsive.

Didn't indulge in breakfast, heck we are in NYC to many other options. Great location, clean, super comfy bed. Check in was a little slow but the maid staff were super friendly and responsive.

We did not eat breakfast at the hotel

We did not eat breakfast at the hotel

The staff was very helpful and polite

The staff was very helpful and polite

Good and room for improvement

Good and room for improvement

It was a great stay. Will come back.

It was a great stay. Will come back.

Courteous staff, room cleaned and prepared perfectly…convenient location….would recommend this hotel

Courteous staff, room cleaned and prepared perfectly…convenient location….would recommend this hotel

Room was good. Bathroom was TINY. Staff were lovely. Elevators sucked.

Room was good. Bathroom was TINY. Staff were lovely. Elevators sucked.

It worked

It worked

Clean room, friendly staff

Clean room, friendly staff

I stay here every year before the NYC Marathon... every year is excellent. The staff, the rooms, the service to TOP SHELF!!! I highly recommend the fantastic hotel!!!

I stay here every year before the NYC Marathon... every year is excellent. The staff, the rooms, the service to TOP SHELF!!! I highly recommend the fantastic hotel!!!

Room was fresh and clean. Staff was sharpe and very friendly. Great stay at a fair price for NY

Room was fresh and clean. Staff was sharpe and very friendly. Great stay at a fair price for NY

Starbucks staff were very friendly and funny. And what I assume to be the manager, Rodrigo or Santiago, was very helpful at the front desk

Starbucks staff were very friendly and funny. And what I assume to be the manager, Rodrigo or Santiago, was very helpful at the front desk

Clean room and very attentive staff

Clean room and very attentive staff

Room was clean and modern, location is very walkable and service was great!

Room was clean and modern, location is very walkable and service was great!

Very clean room that looked like it was recently renovated. Comfortable beds. Kind housekeeping staff.

Very clean room that looked like it was recently renovated. Comfortable beds. Kind housekeeping staff.

The room was very warm even when turned air conditioner down, the bed was suppose to be a king size but it felt like a queen size

The room was very warm even when turned air conditioner down, the bed was suppose to be a king size but it felt like a queen size

Nice clean place close to MSG, Highline, Chelsea area.

Nice clean place close to MSG, Highline, Chelsea area.

Nothing to add all good overall

Nothing to add all good overall

We enjoyed the stay... very clean rooms and friendly staff

We enjoyed the stay... very clean rooms and friendly staff

Wonderful staff, clean and stylish hotel.

Wonderful staff, clean and stylish hotel.

Beter hadden we het niet kunnen voorstellen. Fijn verblijf! Vriendelijk personeel & alles inorde! Geen opmerkingen!

Beter hadden we het niet kunnen voorstellen. Fijn verblijf! Vriendelijk personeel & alles inorde! Geen opmerkingen!

Clean rooms, very good location. Easy to travel from. Couldn’t ask for a better inexpensive hotel!

Clean rooms, very good location. Easy to travel from. Couldn’t ask for a better inexpensive hotel!

The rooms are really spacious. Location is great, easily walkable to many attractions. Lots of restaurants and cafes close by. I would definitely stay again

The rooms are really spacious. Location is great, easily walkable to many attractions. Lots of restaurants and cafes close by. I would definitely stay again

This hotel was clean, conveniently located, seemingly recently renovated, and met all of my expectations. The staff was welcoming and helpful when it came to storing our bags before check-in and allowing us to use the facility before checking in (restrooms, the on-premise coffee shop, etc.). The short walk to Madison Square Garden and Hudson Yards/The High Line made my trip a breeze.

This hotel was clean, conveniently located, seemingly recently renovated, and met all of my expectations. The staff was welcoming and helpful when it came to storing our bags before check-in and allowing us to use the facility before checking in (restrooms, the on-premise coffee shop, etc.). The short walk to Madison Square Garden and Hudson Yards/The High Line made my trip a breeze.

It seems not opeerated to Marriot standards .

It seems not opeerated to Marriot standards .

EXTREMELY CLEAN ROOM ! VERY PLEASANT STAFF. HAD DINNER AT GOLDIE'S TAVERN AND WAS VERY PLEASED WITH THE FOOD AND THE STAFF. ALL AROUND A GREAT EXPERIENCE

EXTREMELY CLEAN ROOM ! VERY PLEASANT STAFF. HAD DINNER AT GOLDIE'S TAVERN AND WAS VERY PLEASED WITH THE FOOD AND THE STAFF. ALL AROUND A GREAT EXPERIENCE

Good

Good

Centrally located, clean, friendly staff

Centrally located, clean, friendly staff

Really great and reasonable hotel - visited NYC for a concert at Madison Square Garden (MSG) and it was a perfect spot! Far enough from the craziness but a very quick walk to Penn Station and MSG. VERY clean, comfortable, nice staff and easy check-in/check-out process. Extra perk - it’s connected to a great sports bar with good food and drinks! Most importantly, we felt safe here. Would book again 100%.

Really great and reasonable hotel - visited NYC for a concert at Madison Square Garden (MSG) and it was a perfect spot! Far enough from the craziness but a very quick walk to Penn Station and MSG. VERY clean, comfortable, nice staff and easy check-in/check-out process. Extra perk - it’s connected to a great sports bar with good food and drinks! Most importantly, we felt safe here. Would book again 100%.

Great stay

All of the staff was friendly, courteous, and efficient -- something you don't always find in a mid priced NYC hotel. Room was clean, comfortable, and well appointed.

We enjoyed this property, loved that the area was close to everything we went to.

Liked how the property was safe and in a walkable distance to shopping and Time Square yet far enough way where you weren’t over stimulated by the constant noise and lights

Convenient location

Our stay was pretty decent overall. Beds were comfortable, all the employees were nice and helpful, fridge in the room, the fruit infused water in lobby was refreshing and the filtered water to refill water bottles was good and convenient to have. We didn’t use the gym but it looked well equipped with free weights and cardio machines. Only con was the bathroom could have been a little cleaner and I would have preferred no rug in the room.

Friendly staff.

Everything was excellent

This hotel is situated strategically close to Times Square and the Penn station, making it easy to walk about and ride the subway. Restaurants and shoppings are all within walking distance, but still it's location is at a quiter place. Room is a bit small for a family of 4 but doable.

Good accommodation and the service was very good. Not the most desirable area around the hotel but overall would stay again.

Please do not stay at this hotel. I lost my diamond necklace and though they say they are investigating no concrete update given nor information provided. They also mistaken and took away my towel. But that’s minor compared to my diamond necklace. I still can’t believe my necklace gifted by my grandma for my wedding is now gone forever

Everything was great.

Spacious room for a NYC hotel and clean. Great location if you're attending an event at Madison Square Garden.

Friendly and helpful staff. Clean rooms, great showers!

We enjoyed our stay and the property was comfortable and convenient.

Perfect spot to attend an event at Madison Square Garden.

Hotel staff super friendly and helpful!

Convenient and close to Penn station NY, walkable to lots of restaurants. Staff very friendly and helpful.

The location was a 5 minute walk from Penn Station. It was across from a police building so the street felt very safe. The room was small but standard for a one bed room. Everything was very clean. They could have used some softer lighting in the room. All the lights were super bright. You could slightly hear the neighbors and hall but we didn't really have any night issues with that. Overall a really nice place.

The room was nice, the staff was friendly and knowledgeable and helpful. Clean. Always had towels.

Almost perfect location for this hotel and allowed easy access and transportation across Manhattan. Rooms were clean and staff were nice. Would stay here again

We normally pay the extra money to stay at the Cambria Chelsea, but we now have decided we like this hotel better and will try to book again. Overall, kudos to this team!

The decor in the building is upbeat, colorful and whimsical. The elevators are efficient. The breakfast is limited, but there are options in the neighborhood. The staff could not have been nicer - giving us a bag with water and chocolate upon check in - as though we were part of a wedding party.

It was good experience

I like the conveny

Great location, large room given the location. Friendly and helpful staff. Everyone from the front desk, to the cleaning, to the bell service, were very helpful. Nugget ice machine in the basement, along with regular ice machine. Also, cold filtered water bottle filler in the gym and next to ice machine. On 30th between 6th and 7th, so very easy to get anywhere uptown or downtown.

Everything was very clean.

I loved the service, the hotel was really clean and I felt very welcome there.

Excellent property, friendly staff and really a great location. If I lived in New York I'd live in this neighborhood. It's excellent.

Location and all around please with the staff

The staff was very accommodating and the rooms were very clean! Overall a great experience!

Everyone was very friendly which means a lot.

The hotel was clean and staff was friendly. We were not crazy about the location.

He is very accommodating to what you ask if you’re not sure what to have as food or drink wise.

It was great all around. Fabulous experience.

Great location for midtown. Staff and hotel were excellent. I would absolutely return to this hotel for future trips

Wonderful location. Fairly big rooms for NYC standards. Very comfortable.

Rooms are bigger than others. Nice reception area. Excellent customer service at the desk. Cool bar next door.

Perfect

The bar down stairs was great! Clean! Requested items as soon as we got there and they were quick to assist us!

The staff was helpful and friendly

No

Expedia says the hotel has onsite parking but it doesn’t. We parked temporarily at the guest loading spot, but before we barely finished checking in, a big truck delivering laundry I think, stopped inches behind our car and we were asked to leave. Since the truck was too close to our car, it was difficult for us to get out. Then the bell man shouted at us again for not leaving yet. I showed him how close the truck was to our car and with the construction cone in front of us, we couldn’t get out. Then he realized that and removed the cone. Also, later we learned the hotel should provide guests bottled water at check in, but we were not. I saw the guests checking in in front of us asking for water and were given two bottled water, we did not ask for it because we had water at the time. When I asked for water the next day, the front desk told me with a cold face that I could get water at the vending machine. Eventually they gave us water when I told them we were not given water at check in. I will have to say from checking in until we leave, I did not see any staff with a smile. When asking questions on the phone, the staff was also speaking in a cold tune. It just felt like the entire staff at the hotel were unhappy. This is the longest review I have ever written because this was one of worst hotel experience for us mainly caused by the services received, not by the condition of the hotel.

Convenient location

Great family oriented hotel. Has a microwave in the lobby, laundry and dryer facilities and is well located. The lobby is a bit bright and WiFi can be patchy, but they’re okay. Clean, comfortable rooms - tiny, but that’s mManhattan for you.

The receptionist at the hotel was incredibly rude to me when I arrived and it left a very bad first impression of our stay in New York.

Booked last minute after having train issues and being stuck in city overnight. Easy access from penn station and clean and comfortable accommodations

Clean & friendly staff. Perfect if youre taking public transportion subway or amtrak.

Stayed here for 3 nights and there’s nothing but good things to say! Would definitely come back here

The stay was great no issues easy check in process.

Had a nice stay! Very conveniently located, nice room, easy to access.

Stayed for a Rangers game. Did the job!

Good

Nice, reasonably priced hotel, great location between midtown and Chelsea. Walking distance to MSG and Times Square.

Great location.Small room.

Rooms were cold and I moved several times

The staff members were exceptionally helpful and genuinely friendly, going above and beyond to ensure a pleasant stay. The hotel itself is stunning, featuring elegant architecture and tasteful decor. The rooms are not only clean but also thoughtfully designed for comfort, equipped with cozy furnishings and modern amenities that create a welcoming atmosphere.

Located next to Penn Station was positive

…

place was clean and beautiful. first time in New York that I stayed in a location that I could almost walk to everything. Only went on the subway once, a first! Front desk and concierge was truly exceptional.

Great central location in NYC. The property was clean, rooms were comfortable and clean, price was budget friendly. Staff were kind and friendly. Plenty of places to eat and shop nearby. Penn Station less than 2 blocks away. Definitely would stay here again!

They charged 20 dollars for a pack of M&Ms.

Super comfy bed. Friendly front desk staff. Very close to Maddison Square Gardens which was what we needed.

Expensive parking lot $55 -$75 every time you move your car the pictures are not what they seem to be when you look online rooms are too small very small

MSG was right around the corner Most tourist attractions were a short subway/ride share ride away Will stay again

This is a wonderful place to stay. I stayed here for multiple days with several friends, and we all appreciated the excellent service. The rooms can run a bit small, but they are flawlessly clean. All of the employees are polite, helpful, and knowledgeable about the property and operations.

Great staff, comfy beds, and clean. Great location for Madison Square Garden.

Staff was super friendly, location was perfect for our trip. They had a small Starbucks in the lobby so we could all grab a bite in the AM

The manager was amazing at helping me with an accidental booking. The room was as spacious as you could get in New York. Very modern and up to date rooms as well as my very fast elevators! I would definitely book again!

Hotel is clean and the staff is friendly.

My wife and I were so impressed. When the housekeepers were in the halls and saw us going to our room, they would ask if we needed anything and insist they give us new towels and linens. They were so very kind and wanted to make sure we had everything we wanted. The location was excellent! Everything was very safe and accommodating. Loved the bar next-door as well. Having Starbucks downstairs was a bonus!

Bad service

Everything was great!

Excellent

Loved our stay here. So conviennent to MSG and shoe subway ride to Broadway. Best hotel I have stayed in NYC for Knicks game and Broadway!

I had absolutely no complaints except the wifi was horrible and there was no reception in our room. I stayed here many years ago and it was the same thing. Otherwise it was a very good place

Staff at the front desk not very accommodating.

Excellent value, location.

Great hotel, great staff, comfy and good size room for NYC. Hotel is across from a police station and in an easy walking distance to the subway.

I love that you needed a key to get into the hotel after 9pm. I love that there was an area for snacks and breakfast each morning. I love that it had a laundry facility but I hated having to go to the lobby for coins and laundry detergent. Those things should be provided in the facility to avoid the walking and let the customers pay using their card. The staff were friendly and very helpful. The hotel was kept clean. The rooms were also clean. If we were to stay in New York for the holidays again we would definitely stay at the Marriott Courtyard Chelsea.

The staff was EXCEPTIONAL!

The hotel was perfectly situated one block from Madison Square Garden. It was very clean and the staff was friendly and welcoming.

Excellent, comfortable stay.

Great place to stay in Manhattan. The hotel was extremely clean and comfortable. I would definitely recommend to anyone looking for a hotel in Manhattan!

Excellent

Good location in mid-town

Great hotel good location lots of food places nearby. Hotel is remodeled and nice inside. Would definitely stay here again.

Nice clean room. Larger than I expected. Great location, near MSG and Macy’s. Felt safe as it was across from a police station. I like the need for key access later in the evening and in the elevators. This was my second stay at this location.