Aliz Hotel Times Square

Overall the place is nice, clean and close to Times Square, the thing I can maybe complain about is the rooms are very small, but that doesn't take away from it.

! Excellent and amazing Rooftop bar with balcony and amazing view . Staff and room s and food was great . I will be staying here again . Best waffles I’ve ate. No exaggerating lol. You won’t regret the stay here

The location, cleanliness, room service This gym is so boring. There's only one water filter on the lowest floor, and it's super slow.

Great location and the staff was fantastic

Pleasant

The hotels in a great location the staff was wonderful nice rooftop. Nice cafe the room is a lot smaller than it states on Booking.com. There’s no closet, the pillows feel like there are marbles inside. There’s no room for us to put our suitcases down in the room. Disappointing

Superb

The rooftop bar was amazing! The drinks were unique. We loved it

This hotel is in a great central location. It’s nice and clean. The rooms are small, which is tolerable, but the bed mattresses are SO SO SO uncomfy.

Lovely staff, lovely hotel, well located. Lack of gluten-free food available.

Very clean!!! Nothing

Everything Breakfast was high... but normal for times Square

There was no shower curtain in this room, the tv and phone did not work, so I had to go back downstairs for a second time to have maintenance come and fix it. Next day the toilet flusher panel fell off the wall; I called for maintenance and after an hour of waiting, I decided to fix it myself. When the maintenance guy did show up he said they had just called him! The restaurant staff were friendly at breakfast, and the rooftop has a beautiful view. There were a couple of friendly front desk people, but unfortunately management did not compensate for the inconveniences, so for that reason I will not stay there again.

Good

The hotel itself is nice. The staff upon arrival was super friendly and accommadating. The staff cleaned the rooms literally everyday we were there (Tuesday - Saturday). The rooftop bar views on both sides were absolutley stunning. The drinks and bar was a vibe. Definitely have curated drinks. Bartenders were serious about their mixology lol. Loved it. The only negative for us, just too expensive for such small rooms. Very tight space in the actual rooms. Too expensive for the location. It's legit on the side of port authority station which is not the best and cleanest area. Lots of riff raff in that area. It's NYC so everything is walkable which is awesome I just felt like it was too highly priced. Otherwise, not bad and it was comfy for when we needed to sleep / shower etc. Hotels are not widely used to stay inside all day so this was comfy enough for the purpose it served.

Room was not ready until 4pm for check in, it was a usual thing that we saw every day for new visitors

The vibe was great! Everyone who worked there was super friendly and hospitable. I would stay there again!

Picking a hotel is one of the hardest parts for my trips. I could not have picked a better hotel this trip!! My partner and I were both blown away with the view and how nice and helpful staff was. Welcome drinks for both of us were given the second we arrived and they let us check in early! The ONLY complaint I can think of is the price of breakfast if you don’t have it included in your stay! If you’re looking for a hotel… stay here !

Good

Only three slow and small elevators that they kept blocking one off for the roof top? So getting up and down was impossibly slow

Convenience to time square area. Friendly staff

The hotel is located within a great distance to Times Square and Broadway and the Hop-on Hop Off Buses and central for other locations if you don't mind a moderate walk. We ended up being able to easily wall to Empire State Building, Central Park, Madison Square Garden and the Pier area during the day. The room was clean and comfortable and bathroom was good size. Coffee making facilities were available in the room and a couple of bottles of water were available in the small room cooler/fridge. The rooms were quite quiet given the location to a busy part of town. The welcome cocktails were a nice addition. The hotel has a rooftop cocktail bar, however for all nights of our stay it was unavailable to access as a guest as it was always closed for private functions. This also meant that the lifts were reduced to only two for hotel guests at peak times, which caused them to be slow and packed on several occasions. As the room sizes are on the small side, it made it very difficult to have larger suitcases in the room.

Nice room a bit small but we had a great view to Time Square

Amazing

great personnel, nice place to stay and live. couple minutes to train station, Penn station and Times square

Very good

customer service was great, someone was available to help with elevators as there were times we cam e in with full hands so it was great to have someone help out No remote control in bedroom and when I tried to call the front desk I was on hold for 20 minutes

Exceptional

Location Double room very small

Very good

We absolutely enjoyed our stay! The staff were helpful and friendly, our room was clean and comfortable, and the bar had good strong drinks. We had the chance to enjoy the breakfast downstairs and it was amazing! They give you complementary drink vouchers when you check in and all you need is one because the drinks are nice and strong. The well elevator can get a little backed up during peak times, but nothing crazy. We loved how it was within walking distance of everything. The train station is right around the corner as well as the hustle of Times Square. The main thing that I loved about the location is it’s close enough but not too close. The room was really clean with a nice big king sized bed and the bathroom was beautiful. We’ve most definitely added this hotel to our list and we’ll be back soon.

Great sound proofing and black out curtains. Bed and pillows were super comfortable. Rooftop bar was gorgeous! Will stay again.

It is a newer remodel One of our rooms smelled like smoke so bad we had to move to another room but the new room wasn’t available for 24hrs The roof top restaurant makes it cumbersome with the elevators The restaurant/bar should have its own elevator Lobby bar staff didn’t know what wines it had in stock and the menu doesn’t tell you Makes ordering room service difficult Maintenance and housekeeping were not helpful with the smoking room situation but the desk staff in the lobby were thoughtful

Great location, clean, room is nice. Faclities in room and hotel overall seem to be good. Bed was comfortable. Staff provided good service Not enough water pressure in the shower, long wait for elevators. Breakfast is 30$ and is very poor compared to other hotels.

Highly recommend. The staff were amazing, the rooms were clean, and the location is perfect for exploring. The only thing that should’ve been included was breakfast (it’s included if you book through them directly) It’s not worth the price, it’s a tiny buffet for $30 a person. Other than that, the stay was worth the price!

Great terrace.. but a tad pricey..

Such a great space for a weekend trip! Near plenty of food, subway entrances, and Times Square! Staff was great and very accommodating.

I only stay here when I’m in New York. The team is always so nice and friendly! I already can’t wait to come back!

Staff is nice and kind.

Everything is good just heads up. The space is not enough even though I have a two bed in the same room.

Very good I really liked it

Bartender was very friendly

One of the best hotel hands down

The bar & restaurant. They also have a rooftop bar.

Hotel was clean and well maintained, staff was helpful. Room was cleaned.

Rooms are fine. Comfy bed. Desk space a bit narrow but fine to put laptop. Very friendly staff.

All

Room was very nice! There is a line to get to the rooftop via elevator during peak hours but they manage that effectively.

The entire place was spotless! Staff were all very friendly, and the location was perfect.

Breakfast should be included

A

The room was nice and clean, however very loud all Night - windows were not at all soundproof.

Great staff at this hotel!

All good very happy with everything and great location

Friendly staff

The room was absolutely spotless every single day !

Will stay again! Rooftop was good!

Last day noticed blood on the sheets Staff was great

Ok house but not cheap for what you get

Great location with a decent property

Staff was wonderful and accommodating. Rooftop bar is GREAT!!!

Good location

Great location and nice staff. Our room was clean with a nice bathroom. However, having to wait for the elevator was no fun (a common complaint with many NYC hotels). Only stayed the one evening for a concert, so didn’t have a chance to partake in the amenities, but overall feel this will be the only time staying at this hotel.

Staff very friendly and accommodating.

Clean room, great staff easy check in

-

We've stayed at many Times Square area hotels (including high end) and this and the W are far and away our favorites. Will definitely be staying here again.

It was close to times square and theatres and it had very little outside noise for sleeping.

Staff was great

Great location, really clean. Zac was great with helping us store our bags and then get them back when we needed them ☺️

Everything from rooms to service were top notch, not to mention the fantastic location. The front desk attendant, Donovan, was absolutely first-rate!

Clean, comfortable, and convenient. I travel to the city often for work and will definitely stay again.

Clean room. Amazing staff. I enjoyed my stay here Aliz hotel i do highly recommend it.

Shower stall flooded, TV didn’t work and window blinds broke. Staff was very helpful and promptly fixed the issues. Good breakfast.

Front desk was nice. My room was clean.

Great location and clean room. For that I would stay again.

all clean, modern and in good condition

The breakfast selection was Okey, the stuff at the check-in where amazing we had an excellent experience at this hotel I will highly recommend.

The breakfast was horrible wasn’t very impressed, their major issue is the elevator they had one not working and seemed like took for her since they have a rooftop bar that has priority to the elevator. Our cleaning lady never checked our shampoos that is almost gone plus I had no refrigerator in the room I had to call to request one

No airport shuttle, no fridge had to ask for it, no microwave to heat food

An amazing experience. Great place to stay

It was good

Was on a trip with my friend and we stayed here. We had a great time. I just wish the rooms are a little bit bigger.

The place was great except the elevators took forever and the front desk never answered the phone. Amazing location and cool amenities.

Wish there was more elevators to cut the waiting time

Clean, upscale rooms

Standard small hotel room but to be expected when in the city. Clean room and friendly staff. Decent breakfast buffet and small bar. Overall an enjoyable stay.

Elevators down took 30 min to get up or down each day. Plus they let people in club in first while patrons wait. Great place overall. But every employee of mine said never again.

The hotel is nice and comfortable. The elevator situation is the only downfall. Don’t be in a hurry to get to your room or from your room to the lobby because there’s really only 1 elevator for guests. The rooftop has their own elevator and disregards the guests waiting in line-yes a line- to get to their room. One elevator was down. So if they can figure this out, I’d give more stars.

Room was very clean and staff was nice. Being down one elevator made wait times bad but everyone was nice and nice hot shower

Hotel was not as nice as pictured. No view of the city. Elevator is a joke. I was on the 24th floor and had to wait 50 minutes to get on the elevator. To check out same thing and ended up going down 24 flights of stairs.

Everyone was helpful and friendly. The area is super close and walkable to all sight seeing areas. I really enjoyed my stay and would stay there again.

The “buffet” cost $31 per person and was no different than what majority of hotels give you as included in a continental breakfast. The “Belgian waffles” were frozen waffles you place in a toaster to heat, they were not fresh. The best part of the breakfast was the croissant. With all that said, the staff was fantastic. Very nice and happy to answer all of our questions and help where they could.

Clean room, Heater didn’t work and wasn’t accommodated that night

The staff was great I had some important packages delivered from work and they saved them all even called me when they arrived.

The location is also excellent, its right in the heart of the city and close to everything. We were able to walk to Times Square and many other attractions nearby without needing to take an Uber, which made everything so convenient. Another great point is that the hotel offers internet access, which worked very well and made our stay even more comfortable. We stayed on the 38th floor, and the view was just breathtaking, truly beautiful and unforgettable. The room itself was spotless, very well-maintained, and extremely comfortable. Everything, from the beds to the bathroom was clean, organized, and felt high-quality. The overall experience exceeded our expectations. The atmosphere, the service, the cleanliness, and the convenience were all top-notch. It really made our trip to New York even more special. I would definitely stay here again on my next visit to New York, and I’ll be recommending it to all my friends and family. I absolutely loved this hotel; 10/10, highly recommend!

Yes and the staff was very helpful. Beautiful hotel

Mattresses were way too soft. Elevator was slow and crowded but tolerable. There was no written material in the room to tell us about the amenities in the hotel and the hours and price for breakfast. I did not know there was a gym or ice machine in the basement until we accidentally rode the elevator to the lower level. I was surprised we weren’t told this information at check in, but it would have been a lot to retain at a late evening arrival I would book here again.

I enjoyed our room, beautiful view. The staff were always very friendly and helpful. I will be booking here again.

Perfect location to Times Square, subway and other shops and quick eats! Perfect for my 13 year old daughter and best friend!

My friend and I stayed at this hotel on our recent NYC visit and it was wonderful. Friendly staff, clean and comfy room, great location central to the theater district, and subway stops within a block. I would definitely stay here again.

Close to pretty much everything/Great location. Was very clean and staff was friendly and helpful. Only downside was the tv. Would have been good if could have connected to streaming services etc. Other than that it was great and would definitely stay there again when we come back to NYCz

The room was clean there were a few stains towards the ends of the sheets on one of our double beds but we are not too sure if we caused that or if it was there prior to us entering the room, but we have stayed in worse so 4-star for cleanliness. Staff was amazing, they were so sweet and after our first night we received a check in call from the front desk asking us if we were enjoying our stay and if they could help us with anything which was greatly appreciated. The only inconvenience we really faced were the elevators, Aliz hotel has a rooftop bar open to the public which is expected to be busy in relation to our stay in the weekend and its location in Times Square, but the wait times on the elevators tended to be over 6-8 minutes on a average and they were pretty cramped. Overall, I definitely see myself and my family booking here again!!!!

Basic room but nice. No view but good price. Location is the win, we were a block away from everything in the universe. Our issue was lack of ventillation. Locked windows and no exhaust fan meant the room was just stagnant air. Pair that with a guest with IBS and a weird toilet that had almost no water in it, made for a difficult week. If the comfort of the toilet/bathroom is important to you (this neighborhood has amazing rich food every step), look for a different spot. If not, great hotel. The location is perfect.

Do not stay in this hotel they will nickel and dime your credit card to death they put holes on One credit card and charge other ones never give you a clear explanation why they're charging you staff is very unprofessional we were told we had breakfast included in the morning then was not able to have breakfast that was an additional charge after we were told we could a manager talks to you like you're a child off the streets no etiquette whatsoever plan your anywheres but this facility horrible Hotel don't say I didn't warn you

We loved our stay at the Aliz hotel. It was conveniently located near Times Square and not far from the Javits Center where we were attending a conference. It felt very fancy, but reasonably priced. We would love to stay there again!

I will repeat just for those things

The elevators and living spaces are extremely small. They don’t restock the water in the rooms. You pay a resort fee with absolutely no resort amenities and all food and drink services stop at 9pm

It was walking to distance to everything

love it

Everything good and happy about the service

Great location, friendly staff, clean comfortable beds, fast elevators

Great Location, Great room views, great lobby bar.

The rooms are extremely small. If you don't mind that then I would recommend staying here. Other than that, I would say don't.

Great hotel, staff just stole from my husband and I

Beautiful room

Great stay! Staff was welcoming and courteous, with tons of amenities to offer!

The room was very clean and with the snow storm Aliz was able to accommodate with us being able go get another room quickly! The only down fall is the elevator, I never thought that would have been a problem. Around check in and checkout the elevator takes FOREVERRRR. Also the fact that rooms have no microwave, also something I never thought would be a problem. Going out to eat and not being able to warm your food up later was annnoying for sure.

Beautiful view n room.. Staff was great..

Great stay!

The hotel itself was clean and well maintained, and we appreciated the overall service and cleanliness during our stay. However, our experience with some of the staff was disappointing. On multiple occasions when we asked questions, the responses felt rude and not very courteous. For example, the bar closed at 11, and we reached exactly at that time but were denied service, which felt a bit uncooperative. While the property and housekeeping were good, the staff interaction could be improved to create a more welcoming guest experience.

Yes

Clean room.

Nice hotel

The room was unclean, with dust accumulating on the furniture, stains on the sheets.

Amenities

Staff was cool, the rooftop is really nice. The bites are very delicious. The restaurant in the lobby is ok I'm not a burger person but the options are good.The only issue housekeeping is not that consistent to maintain room unless I called front desk the receptionist would assure that room would be put together. I remembered I had an issue being charged twice through a third party and charged in person. Front desk manager Brandon was very professional and made sure that I was refunded the portion owed to me. Just make sure if booking through a 3rd party be sure to submit that iternary to front desk to avoid what I've gone through. Other than that it's a nice hotel to visit and or stay.

Check in process was very easy! Time square was close by, we were able to walk there every night. Staff was super nice!

First , thank god that I clean & wipe things off . My room didn't look like they sweep the floor , it was some foot prints in the chair which was very strange. I left came back they randomly called the conversation was odd. The next day security came to my room being aggressive saying ppl complaining about smoke & wasn't even smoking. They have a no smoking policy but I seen black & mild outside on the balcony. Who ever complained & lied guest they were upset slammed doors all night to the next day . It was a lot of weird stuff going on at the hotel.Staff came to my room hour before check out asking if I am leaving the hotel. I was not comfortable in this hotel at all .

Checking was easy and staff was friendly

One thing to be aware of is that the elevators run extremely slow, so plan to leave about 25 minutes early when heading out, or request a lower floor to use the stairs. Unfortunately, I didn’t get to experience the rooftop bar, which I was really looking forward to since this was a birthday trip. I wasn’t able to secure reservations during my stay. That said, the front desk staff member Brittney truly made my stay worth it. She assisted other staff with my group’s check-in and provided outstanding customer service. She went above and beyond—professional, informative, and with amazing energy that made my group feel genuinely welcomed. Despite everything else, Brittney’s service stood out and made a lasting impression. If I get the chance to visit again, I would love to experience the rooftop bar and hopefully during one of Brittney’s shifts.😀

The room was clean and perfect for my needs. The hotel is super convenient to Microsoft Times Square, my destination. The only reason I gave this hotel four stars instead of five is due to the length of time it takes to get an elevator, but that would never prevent me from coming back. The staff is amazing and very accommodating. The manager was a bright spot as well. I'd highly recommend staying here

Amazing

I had a family emergency, and I could not get a refund, Expedia try to reach the hotel management, and no one responded.

The elevators were not working properly and were very slow. Cleaning staff should have a separate elevator if possible - their job is made harder having to share space with patrons and it limits access for people accessing the elevators. Also we were not permitted to walk up the stairs from the bottom floor.

First, I was charged an additional $100 in taxes that were never disclosed or communicated prior to booking. This lack of transparency was extremely frustrating and unacceptable, as guests should be clearly informed of all charges in advance. Additionally, at 4:00 a.m., the fire alarm went off, forcing all guests to evacuate and gather in the lobby in the middle of the night. We were left standing in freezing conditions, only to later be told that this was a false alarm. The elevators took an excessive amount of time to reach our floor both during the evacuation and afterward, adding to the discomfort and stress. To make matters worse, the staff was not friendly or helpful, which further worsened the experience during an already inconvenient and alarming situation. Lastly, although checkout time was clearly stated as 11:00 a.m., our room keys were deactivated at 10:00 a.m., causing unnecessary inconvenience and confusion. Between the unexpected charges, the disruptive false fire alarm, the lack of professionalism from staff, and the key deactivation prior to checkout time, this stay was deeply disappointing. Given these circumstances, I would sincerely appreciate appropriate compensation for the inconvenience and discomfort experienced. I hope this matter can be addressed promptly and professionally. I look forward to your response.

no lobby, regret going here :(

The hotel itself was great. Perfect location if you are in town to see a show and also has great subway access. The rooms were really clean and one has a view of the Empire State Building. great showers and both the rooftop restaurant/bar was the perfect late night ending. The ground floor restaurant was also very good and convenient. The biggest issue was the elevators. One was not running and they were very slow. But otherwise it was a great stay and would recommend the hotel and I would stay again.

The receptionist that assisted me was extremely rude and spoke with a very condescending tone that was not appreciated. Aside from this, they only had two working elevators and I was told one was being controlled by security. In order to check out on time I had to walk down nearly thirty flights of stairs. 1/10 would not recommend. One star only because of the location being decent.

The Hotel itself was great, the staff was awesome, my only complaint was that I paid for Valet Parking & that didn't happen. My wife & I left the hotel after checking in & walked 13 blocks away in the freezing cold only for the hotel to call me a few hours later & asked me to come back so I could bring my car 3 blocks away because no one could drive it. I own a WRX standard, so I had to walk back from where I was & take my car myself to the garage & then had to walk back to where my wife was & when we left on Sunday morning I was told they are not bringing the cars over due to the snow so I had to walk back in the cold & the snow & pick my car up & go back to the hotel so I could pack the car, the Valet service for the weekend cast me $200.00 & I never once had the car Valeted.

The Staff was great anytime I called down to the front desk they were quick to respond. I would definitely stay there again if I ever return to New York. Just two blocks from time square and a block away from the port authority station. Very convenient.

Room was very clean , the customer service in hotel was amazing and overall it was amazing defenseless recommend this hotel .

Clean and convenient

Check in was super easy and quick. The staff was extremely courteous! Iris at the front desk was super friendly & kind, and went out of her way to make our stay a breeze!

Amazing!!

Our room sink was clogged, and our shower was clogged

The hotel was pretty decent. The staff was friendly but the room could have used a few tweaks. I didn’t realize I selected an assessable room. But even if I needed it the shower curtain racks need to be tightened. The tub and sink handles were loose. Both not that serious but if someone needed these things they should be sturdy. We loved the roof top bar/ lounge area.

Everywhere in the hotel was spotless, very beautiful lobby, and kind/helpful staff. The location is great too, a six minute walk to times square subway station which gets you everywhere

Beautiful room, though on the smaller side. Perfect for 2 people

It was very conveniently located. The place had good vibes. The rooms were clean. It was very well maintained as the housekeeping staff were very well trained.

Clean room but VERY small. The shower had just enough room to turn around in it and that is it. Bedroom was only big enough to walk around the bed and that was it as well. Lighting was meh. But for location and cost, it was well worth it.

The staff are great!

Beautiful hotel, clean and modern rooms and friendly staff! Perfect location!!

Great hotel but the elevators are a problem. Not enough for the amount of people that stay there. We had to wait forever to get an elevator to go to the lobby everyday we were there .

This was my second festive-season trip to New York, travelling between Christmas Day and New Year, and we chose Aliz Hotel Times Square for a slightly different but still central location. The hotel makes a good first impression. There’s a smart bar in reception with a restaurant just off it. We didn’t use the restaurant, but the bar worked well for early morning coffee or a late beer. The staff throughout the hotel were excellent. Friendly, calm, and genuinely helpful despite how busy it was. Rooms were clean and well presented. The bed was a good size and comfortable, but the room itself is compact. Once your suitcase is on the stand, space becomes tight. The en-suite was fine with a decent shower, though it’s worth asking for extra towels as the standard ones are closer to large hand towels. The rooftop bar is very good and lives up to the photos, with great views and equally good service. If possible, ask for a south-facing room and aim for at least the 20th floor for Empire State Building views. The main drawback is the lifts. At peak times, waits of 15 to 20 minutes are common. Leaving early in the morning helped, but afternoons and evenings can be frustrating. If lifts annoy you, stay lower or prepare for lift roulette. Location-wise it’s strong. About eight minutes to Times Square, ten minutes to Penn Station, and five minutes to the subway. We paid around £2,800 for two rooms for four nights including taxes. Not cheap, but Christmas in New York rarely is.

Buena ubicación

The staff really stood out during my stay. Everyone I interacted with was friendly, professional, and helpful, whether it was check-in, answering questions, or offering local recommendations. The overall vibe of the hotel is stylish and welcoming, and the amenities were exactly what I needed. I would absolutely stay here again and highly recommend Aliz Hotel to anyone visiting New York City who wants convenience, comfort, and great service all in one place.

I couldn’t check into the room at 3:00 PM because it was not ready. The front desk staff were nice; however, the elevator attendant did not allow me to get into the elevator and instead let people behind me go first. I felt very discriminated against.

Check in was to be at 3pm. Did not get into room until after 5pm as our “room was not ready”.

Firstly i paid for early check in and requested a room upgrade to be able to check in at 9am. Upon arrival i was told the upgrade was only available for one day so i did not get the upgrade. Then i was told as a result the early check in i paid for would not be accomodated at 9am but will be ready at 12 midday. My expedia status should have afforded me early check in at 12 however i still had to pay for it. I then had to wait until 12 45 to get an available room. Luckily i enquired what the additional charges were because i was almost charged for an upgrade i did not get and i was required to pay a further "amenites" fee of 30+ dollars per day and a 150us deposit that should be refunded. Overall service was poor and the kids had to endure after very long flights and transits. A toddlers bed was requested long in advance and this was also not available to me. Safe to say i wont be back to aliz

Great roof top and friendly staff

Room was spotless and so quiet. Would definitely stay here again.

Staff was extremely helpful and courteous

Some of the staff was absolutely amazing and a lot of them shouldn’t have jobs our stay was extremely awful here do not recommend we were literally getting spit on from the top balcony and the room was not a king bed it was a queen

Only had 3 elevators. One was used by housekeeping. Not enough elevators.

The Aliz Hotel was an excellent choice. All staff were very responsive to needs and helpful with questions. The rooms were well kept, walkable to local attractions and helped to make our trip a success. If ever back in NY, we will stay here again.

I had a great stay at Aliz Hotel Times Square. The room was clean and comfortable, and the staff was friendly and helpful throughout my visit. The location is perfect—close to everything but still quiet enough to relax. Overall, a very pleasant experience, and I would definitely stay here again.

The hotel was good, clean and close to Times Square. Room was a little small even for NYC rooms, otherwise for the price it was fine.

Staff was very helpful and attentive, room was clean, a little small but clean. My only issue was the side walk outside the facility but I guess that’s just a NYC issue.

Other than that interaction, huge shout out to Donovan and Adrien the front desk staff. They were gentlemen and so kind & helpful our entire trip. Our rooms were nice and clean, everything was conveniently where it needed to be, no issues with our room. Front desk had the best customer service through out all of New York.

The staff was very good & the rooms were clean and nice! The pictures were deceiving. The rooms weren’t as big as they looked online but overall great staff and hotel room. Location was a bit eerie but that seemed like all of NYC especially if you aren’t from there!

Very clean, rooms cleaned daily, staff very helpful.

Clean hotel. Great location. Lobby was too hot!

The staff was so nice. I love the rooftop restaurant. The room was very clean and the hotel was close to everything.

The room did not have the advertised city view, it was an alley view on the 4th floor. Additionally, there was a terrible draft leaking from the closed balcony door making to room very cold. The hotel had no additional blankets to spare.

Nice place

Front desk staff was A+

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We LOVED our stay! And kudos to Donovan! He was incredible. His care for the customer is unmatched. Thanks for making our stay fantastic! We’ll be back!

Very accommodating clean and overall staff very friendly.

Would stay here again for convenience of location, but not my first choice

Very good location, super clean

Great room

It was very nice and clean

Great room, comfortable bed, great breakfast buffet and quick check in. Note: valet parking is $85.

I came to NYC for the weekend and had a wonderful time. I chose this hotel because the location was convenient and very walkable/accessible to different parts of New York. The staff was very friendly, professional and responsive to concerns. Highly recommended a stay at this hotel!

AVOID! I reserved a room for $450/night at the Alix hotel. When I tried to check-in at 1 pm, the clerk said that my room was ready but I couldn’t check-in early unless I paid an extra $65. My already expensive room was ready, but they wanted MORE money to let me start using a few hours before official check-in time. What?!? The rest of my stay was consistent with a horrible hotel that cares more about collecting fees than it does about guest comfort. The toilet was broken so the seat moved when I sat down. The lamp switch was broken so I needed someone to come with pliers to turn it off. This hotel was terrible and the manager (Jennifer Matthews) was worse. With so many other hotels in NYC, there is no reason to ever stay at the Alix hotel.

Convenient location and very nice staff.

Elevators are slow but not a big deal for me. Staff was personable and helpful.

Room was nice and clean. Tv wouldn’t connect to our phones to stream but that was fine. The woman at the front desk was very dismissive upon checkout and the valet left a half drank McDonald’s soda in my car. Overall decent stay

Clean rooms, front desk staff, area of the hotel. Our stay was great from day one until we left, definitely would stay again.

Excellent location and condition of the room was lovely. Lacked in drawer space and we're not certain if the USB sockets worked (it may just have been our leads). Lovely barman...didn't get his name but he was from Russia. Lifts were a bit temperamental which was a bit frustrating. The rooftop bar was lovely and well worth a visit for the view and delicious cocktails The only disappointment was that one of my daughters was 19 so couldn't go up. Nothing major so would definitely recommend and stay again.

Rooms are small (welcome to NYC) but my biggest issue was with the elevators. Only one worked at a time. VERY slow getting to and from room.

The room was very clean and the staff was very polite and helpful.

Our phone wasn’t working in the room and we let them know about that.

Disorganized in every way. Check in and breakfast was great. Room had a lot of small things broken. Elevator SUUUUCKED with service staff always in it snd going to every floor. Restaurant upstairs is a whole other can of worms.

Only problem was elevator access

Awesome

Everything was great! My only gripe is was the elevators. If you’re on a higher floor and going down it stops every 2 floors and lets people pile in. 30 people don’t fit in 20 square feet….

The room was very clean and modern.

Greta location and friendly staff

Very central location nice staff and clean

Great

Spotless room and great staff.

Very nice

Clean room, nice staff! Our door broke but they helped us fix it

Room was small but staff were great, friendly. Nice, clean place. Amazing views

Great stay

Recommend 100%!

Great location

The guy who checked us in was very nice and professional.

Good location and clean but too much foot traffic for rooftop restaurant

Nothing

Room was very small for the price we paid. But over all it was beautiful

Cable Tv didn’t work properly until day before we left, after asking for 3 days to look into it, bathroom sink was clogged and front desk person at time of checkout was rude. Daquan, the night manager did manage to finally get the tv situation fixed.

Updated rooms with far fewer issues than most Manhattan hotels.

Time square nearby

Everything was amazing

The view on the rooftop bar was good and my bed and view in room was good

We loved our stay… rooms were super clean and stocked in the morning with made beds. My daughter loved the bed! Nice and comfortable

The room was small and u laid fire a deluxe. The staff couldn’t find my reservation it took over 45 minutes to find my reservation

Best stay ever!!!!

Very friendly staff. Convenient location for my meetings. Room was clean and comfortable.

I loved everything about this stay. Awesome hospitality and beautiful views. Convenient with the rooftop bar so it tied everything together perfectly

Wonderful staff

Coffee and croissant were great!

I did not like this hotel. Our room smelled like the sewer. I also had issues getting my security deposit back.

Bad staff

Great

Staffs were so kimd

I am very disappointed at my stay here, I had so many other options and I chose this specific hotel because of their rooftop bars and the view of the city only to check in and be told they were closed for a private event! I would have booked anywhere else I wish they would have let me know they were closed for a private party I am beyond disappointed! On top of that I was in town for a business trip and their WiFi also did not work this was very frustrating!

Beautiful hotel! Amazing staff!

Libby busy and small, bar on roof made it seem crowded due ti people trying to use elevators to get upstairs , sometimes had to wait in line to get to room. Great location can walk anywhere near restaurants and theater

Friendly and helpful staff. Clean room. Close to great food and entertainment

Cuando me bañaba esa tina se llenaba de agua muy mal eso

The staff were very helpful and the location was pretty nice.

It was nice, the room was super clean and there were a lot of food and restaurants nearby.

Great location! I would definitely stay here again. Staff was nice, and I liked that they offered the free (2) market/drink coupons and token for the restaurant.

ALIZ is a fantastic location right next to Times Sq despite being a super busy hotel the rooms were super quiet and you can escape the hustle & bustle of NYC. The rooms are spotless clean and nothing is to much for the staff.

A great property. Would stay here again.

Great location with awesome 2 Bros Pizza on the corner for $1.50 slices

The hotel has a small street frontage but is a skyscraper with 40 floors. We stayed on the 26th floor and it was so peaceful compared to outside.

I love everything about this place it’s close to everything and the cocktails as soon as we walk into the hotel was everything

Super nice and worth the money!

In the heart of Manhattan. Great location and small roof top bar with great views

Staff were great and friendly. Clean room. Great spot!

Stay was nice and staff was friendly!

The hotel was AWESOME! Very clean and trendy. When i arrived i received a $25 voucher to use for snacks or at the restaurant. I also received 2 welcome drinks. The hotel was very clean and safe walking distance to time square and other attractions. There is a rooftop bar on the 40th floor with killer views of midtown. Great stay. Highly recommend.

H

The view and the room was amazing!

The only issue was that it was my birthday and my friends tried to order chocolate and champagne to my room. The hotel would not let them pay for it remotely and deliver- however, the hotel allowed them to charge it to my room UNAUTHORIZED- then… they never delivered anything anyway- ??

Located right in the heart of the apple... a great stay

Yes

Great experience. Rooms are pretty tiny and I think over priced but location is great!

Great room and bathroom. Great staff. The rooftop bar is beautiful. The restaurant downstairs is awesome as well

The views, location, chips at the front desk

Stayed here for few days

We had a wonderful stay at the Aliz. We loved the location - mid Manhattan. The rooms were well appointed, though as expected small. The view from the rooftop lounge is simply unbeatable. All service staff were attentive: Jorge, the 1st flr mixologist, and Zach, on the hotel staff, were particularly personable and exemplary. Thanks! The Blackwells

I booked a room with the terrace. But the lady from the receptionist gave me regular room and charged m double price. When I first arrived at the hotel the black guy from the receptionist treated me very differently and giving me attitude for no reasons. Services are really terrible and rooms are so small. They didn’t ask me anything about what types of the room that I booked. Over all my experiences are super terrible. The locations are ok. When I go back to the NYC, I would never ever go back and stay at the hotel anymore.

location is good

Está súper bien ubicado, el personal fue muy amable en todo momento y se ve que el hotel está remodelado, la habitación estaba un poco pequeña pero con todas las comodidades necesarias y muy limpio también, excelente vista desde el rooftop bar, definitivamente muy recomendable.

The location and hotel was amazing! We had a wonderful time! The only down side is there wasnt any counter space by a mirror so for 3 girls trying to get ready it made it hard haha But otherwise it was fantastic!

Staff was very friendly and attentive facility was clean and comfortable rooms were a bit small but overall very clean and comfortable would stay again

We were celebrating my besties 50th bday, coming from Minneapolis. We wanted to stay somewhere that felt very New York to us! And Aliz did! The moment we walked it felt perfect! Small & quaint, yet chic. Great location too! Walkable to so many places! We had a fabulous time!

Nice place to stay

good central location near train stations & times square. friendly welcoming staff members

Well located

Manager was so rude.

Not a family friendly hotel ,staff are stuck up,and they don’t like lgbt family . And the rooms tiny and no comfort

Great for few nights

Very clean hotel.

Great place to stay

The only thing I didn’t like is that they did not allow me to check out 1 hour late without a fee. Other than that, the hotel is worth coming back!

Very easy checkin and secure luggage hold. Perks were unexpected and welcomed. 2 free cocktails and a $25 token

Had an amazing stay. The staff was very friendly and helpful. Especially at check out. The only complaint is the elevators get crowded. Long lines sometimes but I would stay here again.

I love that they give you a welcome cocktail in the lobby bar! They were really tasty. They also give $25 tokens to use on the property but we were not able to use it at the very expensive buffet or in the roof top bar. Great view from there though. I would definitely stay there again

Amazing stuff

Check in took 45 minutes. Other than that, everything else was perfect.

Fast check in & clean & convenient hotel.

Room was nice. Staff was not very helpful and the lobby was small and crowded

However room was small and our room phone didn’t work. Elevators are slow and long wait times

For the amount of money you pay I expected a bigger room. The room was soooo tight you couldn’t even walk. Ice machine is in the basement!!!! I booked the trip in advance and still had to come out of pocket an extra $200. NEVER AGAIN! The only positive was that it’s only a 10 minute walk to MSG!

Enjoyed the staff friendliness and willingness to help their customers enjoy their stay

Nice hotel for short stay in NYC! Right next to Port Bus Authority

The Aliz hotel is located nicely near Times square. It has a lot of food, shopping and experience options nearby. The room was clean and well designed with a great city view from the window. The breakfast buffet was also wonderful. I wanted to visit the rooftop bar, but there was a private event at the time. Overall, great hotel in the center of Manhattan.

Friendly staff. The room was small but was in great condition. We were able to extend our stay with ease, staff was extremely accommodating.

It was

The room was small but the bed was wonderful and the bathroom was modern and clean. The food and drink credit was unexpected but really appreciated!

The property was clean, staff were great, and the sunset at the rooftop bar was amazing!

We would definitely stay here again. Very clean, kind staff, good location. ⭐️⭐️⭐️⭐️⭐️

Staff were excellent. Hotel was very clean. Breakfast buffet was great.

Parking expensive. Great stay though.

Great location to Times Square. Not so great the other side especially at night.

Everything was fine except for the ridiculous almost $300 check In fee. If I remember correctly they told me I’d only get $150 of that deposit back. That is sneaky and horrible. Also, more hooks for towels should be in bathroom or hotel rooms somewhere. Other than that, it was clean quiet and comfortable, although a bit small of room.

Great location and super quick check-in. The morning barista can be a bit curt, but she makes an excellent cortadito and cappuccino. Rooms are small yet comfortable, with a shower that has fantastic water pressure. Housekeeping changed the towels on the second day but didn’t make the bed. Elevators can be slow at times, but overall a solid stay in the heart of New York.

Beautiful hotel with a great rooftop bar and a great view! They were very accommodating in our stay. 10/10

Great location to attractions and transport facilities. Room was clean and had what was needed. Staff very helpful. Did not eat at the hotel, but had drinks in the bar on the top floor and the views were amazing as well as the cocktails.

Nice hotel, great location. The rooftop is really nice. The room is small but it’s New York so it’s expected. I would stay again

Actually couldn’t wait to leave. Photos make everything look much bigger and plusher than it actually is. Room tired and small. Mattress's lumpy and uncomfortable. Daughter found hairs in her bed. Housekeeping left our room open one day-thankfully nothing taken. Had booked an accessible room, but was basically a couple of handrails in the bathroom. Brought all this to staffs attention but never given an apology or solution. Views are only available to over 21yrs. There are much nicer places to stay so would not recommend and will definitely not be returning.

The room smelled like old cigarettes and my eyes were burning so bad when I went outside I almost tripped over all the homeless people

It was clean

It's not at all 4 star hotel, 3 star hotel lobby and rooms are better than this property. The only good thing was the staff and room housekeeping always on point.

we loved the hotel. It was very nice and modern, but the prettiness of the hotel doesn’t show because of all the dirt that surrounding it the streets are really disgusting. The amazing smell of inside the hotel the pretty chandelier like everything is so modern and then you walk out to a dumpster.

This hotel is cute and updated. Rooms are really small but modern and clean. Only 1 issue with our particular room was the AC unit under the window raddled and made noise at night.

This is an amazing hotel. It was close to everything that we wanted to see and do. It was easy to get to.

Misleading and disappointing experience. The hotel does not deliver what is shown in the photos. The rooftop access, which is heavily advertised, is restricted — you can only use it at certain times or with a separate reservation, which is not mentioned before booking. Upon arrival, they also require you to sign paperwork for valet charges and additional taxes that were never disclosed on Expedia. Overall, the lack of transparency made the stay frustrating and disappointing.

I appreciate being able to drink in my room and not have to stay directly at the bar for a cocktail

Excellent location! Ease of check-in! Front desk staff were outstanding! Couple small things… housekeeping never came to clean room(would have been nice for the rate I paid. Also was stated that seating was available on our balcony but was not. (Treated us to a balcony room)

Enjoyed our stay, the room had an amazing view and was cosy and clean, was in a brilliant location to get around and view the city.

Great location and clean hotel

My wife and I stayed here for a quick NYC getaway. The location is perfect, however the valet parking was a nightmare and we ended up having to park at the Port Authority garage (which is right across the street and probably ended up saving us money so I guess that's a win?). The room was very nice but smaller than expected. The barn door for the bathroom would not stay closed. We tried to access the rooftop bar but couldn't and ended up giving up. The voucher for breakfast was a great amenity. Overall, would stay here again, but it's 4/5 stars.

I’ll definitely recommend this hotel their staff is amazing and they are truly accommodating. Even after I checked out they offered me a place to store my luggage until my uber arrived. The rooms are AMAZING! I would definitely return.

The only downside was the upstairs rooftop bar was not very accommodating. The people weren’t friendly and we did not feel welcome to be there. Too uppidty.

Communication waa not

Well i liked the service, what i didn't like that i noticed them last night that ill check out at 10am and i need my car to be ready but tomorrow at 9am when i approached the front desk, the staff said that my car will be brought at 11:30am due to an issue and thus i had to go after my car by walk and brought it over so i disliked it but overall was good.

Good

The bathroom with all the safety handles, thank you for that! The bed, pillows, so comfy! And it’s just few minutes walk from the subway station. Will make this hotel my favorite for the next stay.

The staff was great but I had issues with the air conditioner and the bath tub. They switch rooms but bed linen was incomplete, phone didn"t work and every time I called front desk I had to wait a lot to solve the issues.

Great bar area in lobby, friendly staff and good location

The elevators are very slow is my only complaint. Otherwise, a great stay. Thank you!

Nice room, very big bathroom. The only problem we encountered was the lifts. At one point we had to wait 20 minutes for a lift from the fourth floor, you can't use the stairs as it sets off an alarm. The staff were all very nice.

The hotel is great. A fabulous staff- thank you very much Zac who helped us when we were drenched by rain- and very good rooms and location and restaurant. This will be our first choice when back in NY.

Easily accessible to main attractions of NY.

Tv was disabled, could not access. Room was very small, staff was rude.

It’s ok. But not coming back.

Staff was friendly and helpful. Space both in lobby elevators and hallways very tight. Could use a service elevator as you need to wait for what feels like forever for the elevator at times and often have to not catch the first one available as it is filled with patrons or service staff.

The accommodations were clean and stylish, and we loved the added bonus of food and drink vouchers. A highlight of our trip was visiting Dear Irving on Hudson the views were absolutely stunning and the ambiance unmatched. I highly recommend ALIZ Hotel to any travelers looking for a comfortable, elevated stay near Times Square. We’ll definitely be back!

Enjoyed my 3 night stay here, staff was really friendly and helpful.

Nice hotel, friendly staff.

Rooftop bar was amazing and felt like I got something for having to pay the resort fee - does seem a little dumb to have to pay a resort fee if they’re going to promote it as you get something back. Overall value was on par for it being in NYC. The location was great - next to several public transit options.

Loved the proximity to Times Square and transportation.

Everything was ok. Elevator were not that efficient. Always full and once I waited so long that I decided use the stairs, not fun if you are on the 34th floor. They have 3 elevator but if they have an event on the top floor goes down to 2. Nice customer service. All personnel very helpful and friendly.

Excellent staff/customer service

Overly expensive for such a poor quality hotel, which believes it is a four seasons. Never coming back again.

It was amazing