The Westin Washington National Harbor

The location is perfect. I was extremely tired from a long day but I would have loved to venture out to see more of the property. The only complaint was the lack of toiletries. There was soap and a small bottle of lotion. Other amenities were lacking. Given the quality of the room, I'm willing to accept this as a trade off.

x

Very clean Everything was great

Location Noisy at night, I could hear things happening in other rooms…

Everything was amazing! I will definitely be back.

Very good

Close to waterfront

There's always so much to like about any given Westin but the highlights are: - the night time view of the harbor is just stunning - they're added perk packages are good although you'll see below check on the added fees and the times when you can use them - this is any Weston but I love the lavender oil at the bedside and the tranquil designs - Sauciety is also quite good and rather reasonable for a hotel restaurant I liked everything about the location and the hotel. There were a lot of hidden charges that could have been explained up front. It's already expensive to stay in National Harbor so it was surprising to have an extra $25 in fees.

There's always so much to like about any given Westin but the highlights are: - the night time view of the harbor is just stunning - they're added perk packages are good although you'll see below check on the added fees and the times when you can use them - this is any Weston but I love the lavender oil at the bedside and the tranquil designs - Sauciety is also quite good and rather reasonable for a hotel restaurant I liked everything about the location and the hotel. There were a lot of hidden charges that could have been explained up front. It's already expensive to stay in National Harbor so it was surprising to have an extra $25 in fees.

Good

It was a pleasure staying at the Westin everything was great.

The location was perfect and the restaurant was great. N/a

The location was perfect and the restaurant was great. N/a

Exceptional

The hotel location is amazing and incredibly convenient. The staff was friendly, welcoming, and accommodating throughout my stay. However, the rooms are in need of updating. The carpet appeared dirty and, in my opinion, should be replaced with flooring throughout the rooms. There was also an unpleasant scent in the room, and I noticed hair on the bathroom shower floor upon arrival that did not belong to me. Overall, the hospitality was appreciated, but improvements to the room condition and cleanliness would greatly enhance the guest experience.

Exceptional

When we arrived we were informed our reservation was not in their system despite the fact I was able to pull up multiple confirmations in my end.

Superb

Very comfortable bed - slept great. Good size room. Excellent river view. Good water pressure in the shower. Nice gym with a nice view. Pretty decent restaurant with good service. Superb location right next to a Starbucks and plenty of other restaurants and shopping. TV didn't work. Hotel is showing its age. Limited toiletry amenities.

Very comfortable bed - slept great. Good size room. Excellent river view. Good water pressure in the shower. Nice gym with a nice view. Pretty decent restaurant with good service. Superb location right next to a Starbucks and plenty of other restaurants and shopping. TV didn't work. Hotel is showing its age. Limited toiletry amenities.

Very good

Parking was limited, breakfast was excellent!!

Superb

When we arrived we were informed our reservation was not in their system despite the fact I was able to pull up multiple confirmations in my end.

Nothing All bad

Nothing All bad

Safe and easy

I would love to say THANK YOU to Yasenia!!! You were amazing on the telephone with my questions and there for me when I arrived at the hotel! You are a blessing!!

Exceptional

Exceptional

Room was clean, staff was friendly, and the view is always awesome!

Everyone are so friendly and location was fantastic!

I had a wonderful stay at the Westin Hotel. The staff was kind and professional. Check-in was fast.The valet parking was easy and to me the price was fair. My room was very comfortable and clean. I would definitely stay again!

Location and convenience to Washington, DC Very outdated and the room could have used a better cleaning. There was visible rust and cob webs in the window.

Location and convenience to Washington, DC Very outdated and the room could have used a better cleaning. There was visible rust and cob webs in the window.

The shower was great. All new. Comfortable at all levels. Restaurant was great. Customer service as well Destination fee I was not aware of.

The shower was great. All new. Comfortable at all levels. Restaurant was great. Customer service as well Destination fee I was not aware of.

Exceptional

Property was excellent and very clean. Just wished hotels still offered room Svc as I came in late that evening having no lunch or dinner. So did not eat till breakfast. But breakfast was great.

When you plan a trip, it shouldn’t be a third-party it should be you and a place you’re planning to go to not the third-party. We did the third-party thing somehow another our rooms got mixed up and we wasn’t able to stay in the ocean view room. we were about to leave and go somewhere else and then a partial Ocean view room came open and we were able to get that. and they wasn’t even gonna give us our money back. everything was good except what we went through when we first got there it was horrible, but the young man that helped us was great. He really occurred that we were upset and the young lady that we went to at first she act like she didn’t care and didn’t wanna help at all, but in the end it all worked out.

The hotel is very nice and everything you’d expect out of a Westin. Staff was very friendly and eager to help!

The Westin National Harbour is excellent. Self parking was nearby. The breakfast was great and the staff was very attentive. Overall i enjoyed my stay and i would definitely recommend it.

Very helpful friendly staff. Amazing views

Clean and beautiful room with awesome views

We lost hot water for 1 on my nights, I was told that I was gonna get a credit, but I was over charged instead. I called 3 times and no one could help me and a manager was never there when I called. at this time My Issue is has not been resolved and I am completely dissatisfied about that. I also left my name and number for a call back and I did not get one. If you want to help resolve my issue. We lost hot water for 1 on my nights, I was told that I was gonna get a credit, but I was over charged instead. I called 3 times and no one could help me and a manager was never there when I called. at this time My Issue is has not been resolved and I am completely dissatisfied about that. I also left my name and number for a call back and I did not get one. If you want to help resolve my issue.

We lost hot water for 1 on my nights, I was told that I was gonna get a credit, but I was over charged instead. I called 3 times and no one could help me and a manager was never there when I called. at this time My Issue is has not been resolved and I am completely dissatisfied about that. I also left my name and number for a call back and I did not get one. If you want to help resolve my issue. We lost hot water for 1 on my nights, I was told that I was gonna get a credit, but I was over charged instead. I called 3 times and no one could help me and a manager was never there when I called. at this time My Issue is has not been resolved and I am completely dissatisfied about that. I also left my name and number for a call back and I did not get one. If you want to help resolve my issue.

Location Parking

Location Parking

Parking was great!

Always smiling and very helpful

Excellent!

location no parking alarm clock broken no cotton robes as advertised $25 not applied on last day

Clean room and parking was right across from hotel.

Great location- very walkable restaurants, shopping, and recreation. Very clean and staff very professional and friendly.

I had a wonderful time while staying here. The friendly staff and the place was clean

I always stay at this hotel when I am in the area. It is always a pleasant experience. One of the desk clerks was not very friendly. But overall, they were helpful..

Affordable. Not a lot of am options in hotel for coffee.

We parked in the parking garage close by $25/day. The room was very clean and the shower was amazing ! The showers got hot and had amazing water pressure !

All the food was so good!

Breakfast was delicious. Valet staff very friendly (2 different black gentlemen). Bar staff nice as well. Everyone , really.

The hotel was wonderful. We had ocean view. They had a Sunday brunch for Easter and it was delicious. We will definitely return.

Shower was out of bodywash but otherwise all was well

The parking fee of $25 per day is excessive, in my opinion, as is the $25 "Destination Fee", plus the tax of $1.50 plus $3 for Destination Occupation Fee PER DAY, so adding it up, if you include parking, you're pay $29.50 extra EVERY DAY. You can recoup $25 by eating or drinking at the hotel. The food wasn't all that good, in my opinion. Some staff didn't seem very knowledgeable.

You get charge a destination fee of $25 each day you stay with anybody telling you that. The staff in restaurant and bar are so rude and bad service because they already adding at 30%gratuity to each tap not matter what. So staff does not care to a good job because they already charging you the tip on tip of the billed.

Great view of the Harbor! Rooms clean.

Everything was perfect, including staff and rooms.

Some guests were loud in the middle of the night and nobody took care of it

Stephanie and the front desk staff are wonderful ❤️ The room and restaurant was great ? ? Location is awesome ? Better toilet paper. Gotta get better 2 ply!! Just saying ?

I had a waterfront room as requested. The extra fees and differences on restaurant receipts per the servers.

I like the hotel location.

Room was clean but in calling prior to my stay and upon arrival I was treated very rude by the front desk staff.

The bed and pillows were amazing!! Great view of the river and Ferris wheel also I have No complaints

The hotel states its 4 Stars but cleanliness in common area and elevators is really poor. I don’t see a lot of effort being put to guest services.

My bed was so worn down. I keep sinking in the bed. I woke up and my whole body was sore. I did not have a pleasant night.

Good

Stay was great. Easy check in. Everything in room functional. Only complaint is some of the surfaces in the room seemed dirty like the dresser in between the bed and the desk and lamp which I tried to remedy with Lysol. One of the sheets on the bed was also stained.

I loved the location of the Westin Washington National Harbor. The room was spacious and comfortable and very clean. The lobby needed some sprucing up. So did the bar and eating areas. They did not look inviting.

Nice

.

Very nice safe place to stay

No complaints 💜

Price kinda threw me off. Reservations were made and once at the property to check in the price went up.

We had a water view and it was excellent.

We had a water view and it was excellent.

It was very put together, neat, and clean. It definitely felt luxurious and the beds were very comfortable I spent $254 in total for one night, honestly all the hotel had to offer me for that was a bed and a workout facility there was no complimentary breakfast, no pool, there was a bathtub instead of a walk in shower, the sink was small and outdated. I feel like overall for how much it costs to stay a night it could have provided me with at least a breakfast and had a walk in shower the rooms very outdated If id wanted a stay where the room felt ancient I could’ve stayed at a quality inn for cheaper and they have a free breakfast

Both the hotel was inadequate in their customer service and expedia has been a terrible partner.I will never use you guys again to purchase tickets.Thank you

Both the hotel was inadequate in their customer service and expedia has been a terrible partner.I will never use you guys again to purchase tickets.Thank you

Everything was perfect. Exactly what I was looking for in my stay here.

Everything was perfect. Exactly what I was looking for in my stay here.

The Room and location was very good but the bed was very narrow and also the toilet didn't have vent We had bad experience with daytime front desk staff , they were not friendly and helpful

Decent hotel stuff was friendly

Decent hotel stuff was friendly

Clean room very nice staff.

Clean room very nice staff.

The room was clean but basic. The woman at the front desk would not accommodate my request for a late checkout, even though the hotel was clearly not busy. Which was annoying. Otherwise the hotel is ok.

The room was clean but basic. The woman at the front desk would not accommodate my request for a late checkout, even though the hotel was clearly not busy. Which was annoying. Otherwise the hotel is ok.

Great

Great

There was no hot water to shower. No compensation offered

There was no hot water to shower. No compensation offered

The bed It’s beautiful

Everything about this staff was incredible!

Everything about this staff was incredible!

Very old establishment. Rooms have lingering smell. Wall paper pulling away from walls. Otherwise nice waterfront view.

Very old establishment. Rooms have lingering smell. Wall paper pulling away from walls. Otherwise nice waterfront view.

The location is great. My stay was disappointing due to cleanliness and service issues. Upon arrival, the duvet appeared to have dried blood on it and there was hair on a pillow, which was concerning. I disinfected the bed myself and removed the duvet. The next morning, the on-site restaurant was closed without notice, and I was unable to place an order through the hotel website due to repeated availability errors, even for basic items. I spoke with a manager who said the issues would be addressed, including checking the room and providing a missing part for the coffee/tea machine, but neither happened. I was given a $40 breakfast voucher for the following day, but the restaurant remained closed. Overall, the experience did not meet expectations.

The staff are nice and professional. Always smiling and willing to help. The room was amazing, it was comfortable and clean. I will be back to stay more nights!

The staff are nice and professional. Always smiling and willing to help. The room was amazing, it was comfortable and clean. I will be back to stay more nights!

Excellent front staff who did everything with a smile and answered all my questions. We would definitely come back here next year.

Excellent front staff who did everything with a smile and answered all my questions. We would definitely come back here next year.

Waterfront view, close to everything restaurants and activities including pier with the Ferris wheel. Hotel was clean and staff were polite Everything was great

Place was sick staff was nice but my room smelled sour and nasty every time i entered

Place was sick staff was nice but my room smelled sour and nasty every time i entered

The front desk staff were very friendly and accommodating!

The front desk staff were very friendly and accommodating!

The air was sooooooo dry. My skin ending up sore and irritated

Excellent

Excellent

Great breakfast

Great breakfast

Matress in room 506 was very worn out and sunk down in the middle.

Matress in room 506 was very worn out and sunk down in the middle.

I couldnt make my stay because of a national blizzard and expedia wouldn’t let me cancel or reschedule without paying more than what I paid for my room

I couldnt make my stay because of a national blizzard and expedia wouldn’t let me cancel or reschedule without paying more than what I paid for my room

Comfortable bed View of River Location - lots to do

The location was perfect ly centralized for walking and enjoying all the amenities of DC.

I liked the view from my room Didn't like parking situation fees and location

We had a good stay, to our surprise the phone in the room didn’t work-

We had a good stay, to our surprise the phone in the room didn’t work-

They answered all questions with sincerity and knowledge. Check in and check out was quick and easy. Loved my stay.

They answered all questions with sincerity and knowledge. Check in and check out was quick and easy. Loved my stay.

The whole atmosphere of hotel was peaceful and relaxing

The whole atmosphere of hotel was peaceful and relaxing

No microwave in room

I was charged extra for a city view but it was not really a city view it was a rooftop view. The price was too much for night for me just an opinion. And valet parking was $55 night

I was charged extra for a city view but it was not really a city view it was a rooftop view. The price was too much for night for me just an opinion. And valet parking was $55 night

The staff was exceptional! I enjoyed my stay so much, I cancelled an upcoming reservation at the Casino nearby and extended my stay an additional three days.

The staff was exceptional! I enjoyed my stay so much, I cancelled an upcoming reservation at the Casino nearby and extended my stay an additional three days.

Staff definitely courteous and room had an awesome view!

Staff definitely courteous and room had an awesome view!

Clean room, however, toilet never flushed completely. Room 246

Clean room, however, toilet never flushed completely. Room 246

Had a wonderful time here. Very nice with excellent amenities and easy parking.

Had a wonderful time here. Very nice with excellent amenities and easy parking.

Clean and nice

Clean and nice

The beds were very small

The beds were very small

Great

Great

The room was okay. Nothing special.

The room was okay. Nothing special.

Clean and spacious rooms with great view. Friendly staff. Only gave 3 stars due to no microwave in the room.

Clean and spacious rooms with great view. Friendly staff. Only gave 3 stars due to no microwave in the room.

Clean property with the amazing view of the Capital Wheel. Quite a few restaurants, coffee shops, and ice cream parlors at a walking distance. Having no parking in the property is a bummer but none of the hotels have parking in that area. Public parking available across the street with daily rate of $25 (Dec 2025). 6-10 minutes walk from Gaylord. 6-8 minutes drive to MGM. Didn’t try the food this time as we ate out. Overall, pretty good experience.

Clean property with the amazing view of the Capital Wheel. Quite a few restaurants, coffee shops, and ice cream parlors at a walking distance. Having no parking in the property is a bummer but none of the hotels have parking in that area. Public parking available across the street with daily rate of $25 (Dec 2025). 6-10 minutes walk from Gaylord. 6-8 minutes drive to MGM. Didn’t try the food this time as we ate out. Overall, pretty good experience.

.

.

The room was ok. Not the standard for the Westin. Lampshades were damaged and room had an odor.

The room was ok. Not the standard for the Westin. Lampshades were damaged and room had an odor.

Parking & valet both are rip off. Even if you give the car at valet for hour or 2, they will charge nightly rate of $55! The whole area around is bad for parking. If you do not rent a car, it will be more convenient and will also be more economical.

Parking & valet both are rip off. Even if you give the car at valet for hour or 2, they will charge nightly rate of $55! The whole area around is bad for parking. If you do not rent a car, it will be more convenient and will also be more economical.

Great location and room

Great location and room

Everything was amazing

Everything was amazing

Only complaint was that Dining room was very cold.

Only complaint was that Dining room was very cold.

Staff was good, rooms very clean, with awesome view.... bar area & staff were great. Nice facility and location

Staff was good, rooms very clean, with awesome view.... bar area & staff were great. Nice facility and location

Room was spotless, staff were courteous.

Room was spotless, staff were courteous.

Nice room, perfect view of the waterfront. Easy check-in & out!

Nice room, perfect view of the waterfront. Easy check-in & out!

Exceptional from the moment we walked to the doo!!!!

Exceptional from the moment we walked to the doo!!!!

Great view and excellent service.

Great view and excellent service.

We had a very pleasurable stay

We had a very pleasurable stay

Room was a bit

Room was a bit

Nice, clean, and quiet.

Nice, clean, and quiet.

Everyone was very nice and helpful. Our stay was great and the room was clean.

Everyone was very nice and helpful. Our stay was great and the room was clean.

Breakfast is ok. But hotel doesn't have their own parking. Is really sad.

Breakfast is ok. But hotel doesn't have their own parking. Is really sad.

Excellent customer service!

Excellent customer service!

Great, I was very happy and pleased.

Great, I was very happy and pleased.

Clean room & great view!

Clean room & great view!

It was very clean and put up besides mold under the night stand by the plug !

It was very clean and put up besides mold under the night stand by the plug !

The location, water view from room, and restaurant - breakfast and lunch are yummy.

The location, water view from room, and restaurant - breakfast and lunch are yummy.

Large cleam room.

Large cleam room.

Good deal for the location. Friendly staff, clean and very comfy bed.

Good deal for the location. Friendly staff, clean and very comfy bed.

It’s a nice property!

It’s a nice property!

Clean room, kind staff & great location

Clean room, kind staff & great location

The staff was very nice when we checked in.

The staff was very nice when we checked in.

Arrived To Door Being Opened And The Friendliest Staff

Arrived To Door Being Opened And The Friendliest Staff

Great breakfast Clean Nice staff

Great breakfast Clean Nice staff

The room had a great view but it could have been better cleaned including the windows. The breakfast was delicious. And the waitress was fantastic.

The room had a great view but it could have been better cleaned including the windows. The breakfast was delicious. And the waitress was fantastic.

Room was spotless and great service

The room was amazing and the staff was outstanding, will definitely visit again

Front desk staff and valet were FIVE stars.

The property is nice and well maintained

Great. Stay. Was able to check in early. Happy all around

Staff was very helpful during check-in ; Clean Comfortable Room ; Many dining options within walking distance ; valet available

Grrreat

Staff was very professional and friendly. The convenience of the valet service was a great option to have. Room was clean and the view was great.

Room was very clean

The staff was excellent and very friendly. I arrived a bit early. The staff made me feel comfortable while waiting for my room.

Clean

Poor didn't have lot of items in room unorganized

very nice hotel

Room was clean no bar

Great place to stay. Very convenient to restaurants and shopping.

Nice

they need a bar on the wall in the bathroom by the toilet so i can pull up

Nice view nice place to stay,

The room was clean and view was beautiful

The room was fine, but could use a better cleaning, the lamps on the night stand was dusty and the silver metal rack that held our towels on it was not cleaned well. The view was good just wish it was on a higher floor. The only discrepancy was that our window outside had a lot of spiders on it making the sight an eye soar. Also, some of the staff was not friendly. I'm to understand that if I book through a 3rd party there's no guarantee of me getting my request or preference met. The surrounding area was lovely.

We checked in at 6 PM and by 7 PM. We noticed our bedding was dirty and had two stains. We called the front desk talk to them multiple times they offered for housekeeping to come and replace our bedding which we originally said yes to, but it took my husband to go downstairs to confirm that they were going to do that. At some point, they offered free breakfast. We thought that compensation wasn’t enough for us finding our sheets dirty given the fact that we could’ve purchased that same breakfast for $10 on Expedia, which is where we booked the hotel. The manager said that she gave us a call at some point, but while housekeeping was there, they accidentally took the room phone from the room with all the sheets that were dirty. Since the manager was out in the morning and wasn’t going to report to work till about 11 o’clock to 1 PM, I decided to call once I got home. Unfortunately, she said that there wasn’t any other compensation, other than the breakfast and that they couldn’t offer any refund because we decided to stay. The manager wasn’t apologetic for our situation and was condescending. If the situation would’ve been handled in a different way, I could see myself returning, but unfortunately, they lost a customer. I only have the ability for 1500 characters here so I would say more, but Expedia treated us more like a customer than the Westin.

Peaceful

Amazing stay. Location perfect

Excellent

The room confort was great, the breakfast great and staff great

I was very happy with my stay. I had to extend my stay twice, and the front desk staff was more than accommodating. The bell staff was more than accommodating. I appreciate the focus on the guests.

Everything was great. The whole experience!

And, can't beat the view!

Clean rooms. Friendly staff. Amazing area.

very nice

N/ a

Loved everything about my stay! 10/10

The staff was very unfriendly and welcoming

They have me two small beds when I had booked a king. Room smelled bad. Overall not a great experience

The views were fire

Just located in the perfect spot of the National Harbour. Its convenient, clean, and provides great service every time we come

Excellent room with a view. Excellent Staff. Walkable to everything locally. This was a great hotel choice.

Very conveniently located. Beautiful views. Relaxing area.

No complaints at all.

Perfect location

The 3rd party and property owners need to get on the same page

Right in the middle of everything - wonderful. Staff and housekeeping - wonderful. “The Yard”, 40 feet away - oh boy! Starbucks TWO feet away. Surrounded by practically any eating option you’d ever want. The water view is amazing. The only thing I can think about to improve is a small balcony.

Nothing spectacular about the property. It is within walking distance of all restaurants and attractions.

Well, the room seemed cleaned but the towels where full of animal hair as well as the toilet. I had to request new towels and the comforter was shredded/torn and really should have been replaced. The table was sticky , so I wiped it down with lysol wipes. Overall, I had to reclean the room to my liking.

I really enjoyed the convenience of the location to many attractions as well as eateries

I loved our stay at this property. It was a pleasant stay, the staff was nice and helpful. The location was convenient to everything, in walking range to stores & dining. The room was luxurious with a beautiful of the Harbor. We would stay again, this is actual now my go to Hotel when staying in MD.

We had reserved and prepaid for a room with a king-size bed. However, upon check-in, we were given a room with two smaller beds, which was not what we booked. We returned to the front desk to request the correct room type, and were reassigned, which did have a king bed as requested. Unfortunately, upon settling into this new room, we noticed visible black mold in multiple areas — including above the bathroom door, on the closet, ceiling, and trim near the bed. This was concerning from both a cleanliness and health standpoint, and disappointing given the reputation of the Westin brand. As a result, we had to request yet another room change — making it the second room reassignment in less than an hour of arriving. Needless to say, this was not the start we had hoped for on a weekend getaway I set up for my husband

Great stay will be back!!

Stay was great until Sunday morning Aug 17 8am with noise consistent from remodeling next door, called front desk.

Security was present at all times

Hotel needs new carpet. Carpets was dirty and lifted.

Amazing stay at y Westin! Everything from check-in to the cleanliness and service was great. The Westin is close to the parking garage and excellent location to shops and dining.

This was a great hotel with great views and decent prices. The only complaint I would have is the people next to us had a party and was very loud but it did eventually calm down!!

great view of the harbor and ferris wheel if you select the deluxe water view option. Restaurant gave us free desert for our anniversary, very thoughtful servers.

Everything was great about this experience, but I couldn’t help but notice that the room smelled like bleach. I mean, I guess that means it was clean?

Beautiful view...however, we could not enjoy it due to the temperature of the room. The thermostat was not adjustable. Therefore, our room was quite warm if the curtains were open.

not bad

Nice pierce of room with water view

The gentleman who checked us in was wonderful. Very kind and accommodating

We love to come visit National Harbor and stay at Weston. See you soon !!

I loved it!!

Great room- wonderful shower ! We had the best time, it was easy to get around national Harbor. We felt very safe. There was lots of good restaurants nearby. The hotel was clean and well appointed.

Great stay!

Good

Hotel was dirty. Hallways and in the room, the carpet was coming up. Expedia messed up the reservation and booked it for the wrong date. Valet parking was available and I was charged for it but then the valet was not there and I had to get my own car. Fire alarm also went off at 3 AM. Will not stay here again.

The river view was amazing. The staff was very courteous and professional. The room wss clean but the bed was too soft for me but still comfortable ifnyhay makes sense. The bayhoom was clean and NO leftover hairs anywhere. While taking a shower the flo9r outside thenshower did become wet and the bathoom was drenched. I had an engineer come up to adjust the shower door which did help. I RECOMMEND the riverview room.

Front desk staff was nice. The bedroom was very spacious , and the bathroom was large . Had a nice view from the 5th floor, and would stay here again. Only took away one star because the bed was too soft for my liking .

This was my first time staying at the Westin National Harbor. I was very pleased with the entire experience excellent staff, the room was amazing, the bed was extremely comfortable. The staff at the restaurant was very attentive and friendly. I will definitely stay again.

The property sits in a good location with great views of the river that are especially beautiful at sunrise.

Excellent service from the entire staff (shout out to Super in the lobby bar!). The furniture in the rooms could use an upgrade but that did not negatively impact my stay. Linens were clean, beds comfortable, amazing river view from our room, and a level of customer service many other businesses could learn from. Thank you Westin staff for a wonderful stay!

This is our second stay at this property and like last time - everything was wonderful! We would stay here again.

The Westin provided us a great location, full of comfort, and with access to lots of local restaurants. Parking could be better (or at least offer a set price validation at the nearby garages), but other than that everything else (cleanliness, customer service, etc) was great.

Our two day staycation over the 4th of July weekend was nice. The hotel is nice and very clean. The staff was friendly and accommodating. However the bed seems more like a queen size than the advertised king size. Overall it was a good stay.

Excellent location and room amenities. I attended the conference at the Gaylord, but chose to stay at Westin because of the view and a more intimate feel. My colleagues were at the other nearby hotel and I saw that my room at Westin was more spacious, more modern, and the bathroom/shower much bigger and stylish. It was only a short 5 min walk to my conference.

Have to say one of the best places I’ve stayed in a long time thank you so much for the hospitality. Will be staying there again soon.

Staff were always opening doors and welcoming us back. Bed & bedding was so comfortable and the waterfront view was beautiful.

My stay was comfortable.

This is a nice property however it is starting to show some wear and tear. Carpet on the 2nd floor needs to be replaced and there was some wear and tear in my room with the furniture. Despite this the staff is top notch, very friendly, welcoming, and helpful. There was an incident on my floor with a lady who needed medical attention and honestly before I could dial the front office they already had staff on the floor to deal with it.

The bathroom toilet had feces around it. The staff was quick at coming in and cleaning it up.

We were only there for one night

Great location

Perfect location if you’re visiting the National Harbor. Rooms were spacious and well attended. Starbucks next door. Tons of dining and entertainment steps away. Reasonably priced for location.

Safe, location was great, and helpful staff.

It was easy.

I love it. It was amazing the bed was comfy and the view was pretty and lots of things to do

The room and hotel is old. The carpet is buckeling and needs replacing. The hotel lady didnt even want to give me a bottle of water (she refused). I wont stay there again.

It was great. The hotel is in a great location. There were many restaurants and shops within walking distance. It’s right near the National Harbor.

My stay was okay

Awesome!

Beautiful views, I noticed while hearing another guest check in I wasnt informef of all amenities.

Location was perfect.

I stayed at the westin over the memorial day weekend.They failed to inform me that they were giving me a room type of accessibility which I did not pay for through expedia .To rectify the situation, I attempted to speak with the manager who happened to not be on duty until 10am and leave at 3pm .This made it extremely difficult for me to speak with them as I was out of the hotel due to a convention.Furthermore, the room provided has cold water and they tried to falsely accuse me of damaging property to which they charged my card for an substantial amount . I would never stay at this property again .

Nice

Didn't like windows. There was film over windows obstructed view

I have stayed here several times and it's always a great stay.

.

The rooms are amazing!

I enjoyed my stay the only thing that wasn't great was the food from the restaurant

Great stay. Service, room and nearby activities and restaurants.

Very Nice hotel and location, staff can be friendlier , housekeeping staff waken us up to clean despite check out being 11 am

😀

The prooerty

Great location for shopping and dining.

Great place to stay. Staff was very friendly. Location is excellent.

The beds were so comfortable. I got a good night's sleep.

Perfect location and view.

Really nice place to stay

Hotel is very dated. Carpet very worn and room needed to be refurnished. For a Hotel that was priced in 4 star range felt like it was 2 star

Just need a place to stay for a night

Only complaint is that the rear door was locked all day for a special occasion on Saturday. Denying access to the water and walkway for guests was unacceptable. Paid too much for this inconvenience.

Staff was amazing !

It was a pleasant stay on the water. The room was a little musty, and the shower head did not function properly, but it was a nice stay despite that. The restaurant downstairs makes some good burgers too.

Great staff.

The hotel was in close proximity to my event, which made it an ideal place to stay. The rooms definitely needs to be updated, specially the carpet. Otherwise the rooms were spacious and the view was amazing