Gaylord National Resort & Convention Center

Clean room, great service

Very clean rooms and really friendly staff!

Poor

Everything went well, even with overnight staff and valet! However the second day really surprised me. I was handling a couple things Saturday morning (6/6/26) and the front desk person was very rude. He kept calling me a sir even after showing him my ID, unwilling to acknowledge my late check out request and I believe I have been double charged(he made me swipe my card again for incidentals) after showing him my transactions. After a beautiful but physically draining night, I did not have it in me to keep going back and forth. I just decided to handle it later. I’m still waiting for everything to settle in my account in order for me to see, but he definitely left a nasty taste in my mouth. I also had to pay again for valet, but they told me in the beginning, the charge would come out of my incidentals. The money really isn’t the focus, I’d just preferred if things went a lot smoother and I got the respect that I give out. Still a great stay none the less. Prom went amazing for the kiddos.

Excellent Everything from Professional Staff to Excellent amenities and a Beautiful view

The room was super small and the beds were small more like full size than queen . I paid $100 for early check in and it wasnt available also had e pay $75 for a so cold larger room than traditional and definitely wasnt larger just had a balcony and view of antrium Not Worth It At All

Great location Plenty to do on the harbour

Exceptional

Clean and friendly staff

No thank you

Exceptional

The property was beautiful. Me and my husband enjoyed our 15 year anniversary together.

Include breakfast and parking

From the front of the building to the rear, everyone was helpful, polite courteous, professional.And for a while there, we thought we were home. I could have used a microwave in the room to warm up my leftovers. And coffee in the late evenings.

Checking in was a little rough due to lack of communication. Certain details about the parking were not shared with me properly leaving me unaware with me being a first time visitor. Thankfully everything was resolved at the checkout. Besides the check in experience, the staff were very helpful and the stay was great!

I took my two kids; ages 13 and 12 they loved it

Staff was very courteous and helpful. Room was clean and the bed was comfortable. Definitely returning

Restaurant and family activities

Exceptional

Room was clean. Hot tub needs work

Everything was beautiful!! For my birthday..

The only thing was the music and bass I’m assuming from an event echoed in our room from 8pm - 1 am and so our one night get away wasn’t very peaceful:(

They put mea floor with a lot of teenagers

They put mea floor with a lot of teenagers

Indoor restaurant area was great since it was raining outside. Rooms were modern and clean. Pool water was cold. That was supposed to be the highlight of the trip for my 7 year old and 1 year old. I did not go in with the 1 year old. Older one lasted 30 min and was all purple at the end of his play.

Perfect amenities

Perfect amenities

Indoor restaurant area was great since it was raining outside. Rooms were modern and clean. Pool water was cold. That was supposed to be the highlight of the trip for my 7 year old and 1 year old. I did not go in with the 1 year old. Older one lasted 30 min and was all purple at the end of his play.

Hotel is very nice. Only issue is that there was a used toothbrush left in our room. That made me doubt the cleanliness. Other than that, it was lovely.

It was one of the most well kept hotels I have visited. From the time you arrived to the front desk, there were staff members who greeted you.

Overall the stay was good and the staff was helpful and kind. The cafe tables should have been cleaned more often they weren’t maintained as often.

*The night seating around the fountain *The inside mall, many shopping options *felt like a city inside

Clean room. Wonderful staff

Great trip. The location is amazing. But, the pool was dirty. We would go again.

*The inside mall, many shopping options *felt like a city inside

It's a nice property in a destination area.

Rude

Exceptional

I reserved an accessible room it was not provided although the receptionist confirmed the selection with me during check in, The initial receptionist could not process my checking after 15 minutes,, she then stated credit card issue, I informed her to room paid in full, via Booking.com. Another receptionist checked me in in less than 3 minutes.

qujiet clean room I reserved an accessible room it was not provided although the receptionist confirmed the selection with me during check in, The initial receptionist could not process my checking after 15 minutes,, she then stated credit card issue, I informed her to room paid in full, via Booking.com. Another receptionist checked me in in less than 3 minutes.

NA

Room was clean this as the best stay we’ve had and it was also our 1yr anniversary

Clean room

Beautiful and Grand resort.

It was a short getaway

Good

The daily rate for parking for hotel guests is absurdly high. It’s actually insulting to charge that much after paying $400 a night for a room.

Superb

The daily rate for parking for hotel guests is absurdly high. It’s actually insulting to charge that much after paying $400 a night for a room.

Large comfy rooms, great locations with local restaurants, bars and shopping nearby. Hotel is very large, a little expensive but you'd expect that in a Marriott run hotel. Nothing really, check-in took a bit of time, but overall very happy with the experience.

Exceptional

The room was very clean. The staff at the front desk during checkin were very friendly and went above and beyond.

The bathroom was not cleaned properly. Hairball were in the shower. Overall the room and hotel was decent other than the shower.

Exceptional

Was very nice

The property is beautiful and it was great to stay here since my work event was here.

Staff was excellent. Very friendly! Clean

Staff was excellent. Very friendly! Clean

Beautiful place to stay.

What a great place to bring your family amazing just an amazing place thank you for having us

Very good

Very good

Good location good facilities overall Horrible staff experience except for one person who was sweet and tried helping when there was issues with check in and check out. But overall all of the staff members at the front desk has this “i cant care less” attitude instead of let’s try helping you out which is what’s expected out of the hospitality industry.

Good location good facilities overall Horrible staff experience except for one person who was sweet and tried helping when there was issues with check in and check out. But overall all of the staff members at the front desk has this “i cant care less” attitude instead of let’s try helping you out which is what’s expected out of the hospitality industry.

Beautiful property and enjoyed my stay!

Very good

The Resort was totally Awesome. I would definitely recommend this resort for any type of trip. The staff was very accommodating. The food was delicious. You can self park or valet. 10/ 10 Great place!!!

The best place! We are come back!

awsome

awsome

Clean room and great restaurants

Great room

I was impressed with resort, its staff, the valet service and the restaurant food. However, I wasn't impressed with the cost of things and the room location. I paid for a room with a river view but was assigned a room overlooking the steam plant, which led my companion and I to joke all weekend about the how hot and steamy the Potamic looked. The next time I'm in the DC area I'll use some of my million plus IHG reward points and stay in a suite.

One of the best hotels in the country!

Exceptional

Bad

Clean room

Staff and room wher great Little to no Resturant other than cafe and the price was exceptionally high

Staff and room wher great Little to no Resturant other than cafe and the price was exceptionally high

The uber availability was awesome. Waiting outside for an uber was not the best. The seating that was outside was for smokers. Nothing available for non smoking. Food was sub par at the Harbor Social. My expectations were not met.

I loved the beauty and location.

I loved the beauty and location.

Great location! Food was awesome! Everyone was nice!

I was told and booked a different room that I was given when I got there they tried to convince me that it was an upgrade because I had a balcony. The room was tiny just ordinary, not worth the money over $800 for two days. it was not great. The food was not great overpriced. We’re not stay again.

Great!

Great location Could have been cleaner

Pool was not open this week.

I especially like to give excellent feedback to the front desk especially Ms.Abe whom went out of her way to make our stay memorable.

Beautiful property and location. Convention center was great and the amenities available were excellent. I didn’t find the bed that comfortable for the price point.

Lots of food choices. Not a lot of shops near by.

This was my first time staying here with my family. They don't inform you of the fees they don't tell you about amenities they just take your money

This resort was amazing from the moment we walked in. I

No microwave in rooms, you have to go all the way to the atrium to use a microwave in that huge property. Not cool for the rate you pay.

Lots of things to do, the inside is beautiful, love the chairs outdoor looking at the water

I WILL NOT return back to the Gaylord because of it!!!!

Pool and amenities were great. They gave me a dirty room upon check in.

My experience was very good. Nice hotel. Clean, beautiful and lots of activities to enjoy and explore.

Everyone was so nice and friendly. They made sure my sister had a great birthday. The air did not cool the room , it felt like a fan blowing hot air but other than that its so cute i will be back

Large convention was there so it was a little crowded, but still we had a great time. Concierge staff was a little short but very helpful.

The room was well-maintained, the location offered easy access to nearby restaurants, and the parking facilities were secure.

The room was very clean, the staff very friendly and helpful. The view was amazing 😍

All services were excellent. Very friendly staff. Very clean facility.

The room was clean, however the mirrors need to be changed, the balcony paint is wearing off. The pool and hot tub need major painting

The hotel restaurant Old Hickory was awful. It took an hour to get my drink order and I never got a menu to order food! Never again!

Ok

I expected more of the amenities , restaurants and bars to be open more hours . Their operating times were extremely limited and not convenient .

Yes

The property is clean and a nice area. N/a

My visit was work related. Excellent location, easy to get to and very well kept. Not enough food options, while I had food for the conference not enough available options for my wofe who travled with me. Also the hot tub was not inside as advertised. Otherwise the stay was great.

Everything was perfect

I want to start by recognizing the staff, who were extremely friendly, welcoming, and accommodating throughout our stay. Our room was ready ahead of time, which was a pleasant surprise, and we genuinely felt like valued guests during check-in and interactions with the team. Unfortunately, the room itself did not meet the expectations associated with an upgraded stay. While the view was absolutely beautiful, the overall condition and design of the room were underwhelming. The shower design makes it very difficult to prevent water from getting all over the bathroom floor, which was frustrating. In addition, the ceiling vents appear outdated and there was a large square opening in the ceiling that was quite noticeable and detracted from the overall appearance of the room. Because this stay was meant to celebrate a special occasion, I was disappointed that the room quality did not match the premium experience I expected when paying for an upgrade. The service was excellent, but the room itself could certainly benefit from updates and better design considerations.

Yes

no.

Aesthetically pleasing; plenty to do; comfortable bed; cute balcony. I would recommend visiting this beautiful hotel.

Only thing the spa was not open .

Wonderful hotel near many restaurants and shops, beautifully situated on the Harbor. Great restaurants and staff at the hotel. Our first room had noisy neighbors, but we were quickly accommodated to a quieter and nicer room. We thoroughly enjoyed our stay!

Location, facilities, activities for Christmas. The check in process was disorganized with long wait times.

Ywa

Ywa

Everything!

Everything!

Location, view, choices of food, late closing for food, A little clarification on parking. Confused on the parking garage.

The staff wss ok

The staff wss ok

Nice room, mostly clean, well-equipped tv and good internet. Early checkin was reasonable and easy. Staff is fantastic every year. I'm always impressed by their efficiency, kindness, and competence. A little noise traveled from the room we shared a wall with. Parking was a little confusing to price and expensive. I wish the shampoos/etc had been filled up for our stay. Wish the rooftop bar was open but they were in renovations.

Room was not ready at 4pm. Staff was okay, The hotel had some event there over the weekend.

Room was not ready at 4pm. Staff was okay, The hotel had some event there over the weekend.

I loved absolutely everything about my experience here. So close and convenient to DC, but also plenty to do close to the hotel. I would absolutely stay here again.

I loved absolutely everything about my experience here. So close and convenient to DC, but also plenty to do close to the hotel. I would absolutely stay here again.

Staff not well-trained. Need math lessons...

Refund my ticket, and room cost.

Refund my ticket, and room cost.

Top notch service and accommodations.

Top notch service and accommodations.

Yes

Yes

It was amazing

It was amazing

Great hotel for families

Great hotel for families

Beautiful resort hotel, staff was excellent. Cost. Very expensive area.

Amazing bug great restaurant inside nice staff I requested some stuff cuz i proposed there but i didn’t get an answer which is fine but everything was nice

Great as always!

Great as always!

Everything. Staff awesome, clean room great amnities

Everything. Staff awesome, clean room great amnities

Yes

Yes

Great room, helpful staff, great hotel amenities.

Great room, helpful staff, great hotel amenities.

yes

yes

The room was clean, staff was nice and very helpful, we ate at the sports bar down stairs with the 50 dollar credit they gave us food was great we really enjoyed our stay it just was a little pricey

The room was clean, staff was nice and very helpful, we ate at the sports bar down stairs with the 50 dollar credit they gave us food was great we really enjoyed our stay it just was a little pricey

Staff support lacking

Staff support lacking

Nice stay

Nice stay

Clean room. Friendly staff

Clean room. Friendly staff

It was okay.

It was okay.

Very friendly

Very friendly

Room was spotless, attentive staff.

Room was spotless, attentive staff.

Great stay

Great stay

The room and the accommodations were amazing. The staff were very helpful and professional.

The room and the accommodations were amazing. The staff were very helpful and professional.

Very nice place

Very nice place

A/C and heat system is not well maintained. It did work and my family had to change room. Very hectic. Gaylord management paid us $100 for the inconveniences... after I was very unhappy with the experience and the unfriendly tone that the service people told us to move to the other room.

A/C and heat system is not well maintained. It did work and my family had to change room. Very hectic. Gaylord management paid us $100 for the inconveniences... after I was very unhappy with the experience and the unfriendly tone that the service people told us to move to the other room.

Overall great experience!

Overall great experience!

The room was clean and I was able to check in early. When I reserved the room, there were only king beds available. Upon check, I was informed I good get a room with doubles which enhanced my stay.

The room was clean and I was able to check in early. When I reserved the room, there were only king beds available. Upon check, I was informed I good get a room with doubles which enhanced my stay.

The ambience was excellent. There was a lot to do at the hotel and nearby. There was plenty of staff during check-in.

The ambience was excellent. There was a lot to do at the hotel and nearby. There was plenty of staff during check-in.

Great family-oriented property especially around Christmas we had a good time and will return.

Great family-oriented property especially around Christmas we had a good time and will return.

Rooms were average. Halls were not vacuumed daily. Some front desk staff were helpful, some not so much. Nothing to do until 4 pm.

Rooms were average. Halls were not vacuumed daily. Some front desk staff were helpful, some not so much. Nothing to do until 4 pm.

Very friendly staff. Allowed us to check in early w/o me even asking. Very clean environment. Kids loved the pool. Great choices at the on site cafe.

Very friendly staff. Allowed us to check in early w/o me even asking. Very clean environment. Kids loved the pool. Great choices at the on site cafe.

The room was in good condition. It needed some dusting and vacuuming. The staff looked as though my business was not their business.

The room was in good condition. It needed some dusting and vacuuming. The staff looked as though my business was not their business.

XXXXX

XXXXX

Great

Great

Early check in was excellent!

Early check in was excellent!

Both restaurants in the hotel we went to the service was awful. At the Social we didn't get our drinks for an hour. After telling our server, the manager and another server. My husbsnd had to go to the bar himself to get us drinks. The service was absolutely terrible. Then the cafe restaurant took our order for our starbucks drinks snd we waited 30 minutes and still didnt get them so my husband went up to ask where are drinks were and they said the cashier never sent them our order. Awful service all the way around.

Both restaurants in the hotel we went to the service was awful. At the Social we didn't get our drinks for an hour. After telling our server, the manager and another server. My husbsnd had to go to the bar himself to get us drinks. The service was absolutely terrible. Then the cafe restaurant took our order for our starbucks drinks snd we waited 30 minutes and still didnt get them so my husband went up to ask where are drinks were and they said the cashier never sent them our order. Awful service all the way around.

Muy felyz de la estadia solo no me gusta por cobro de $46 dolares diarios por parking y 27 dolares de resort fee eso esta muy mal por q no somos ricos

Muy felyz de la estadia solo no me gusta por cobro de $46 dolares diarios por parking y 27 dolares de resort fee eso esta muy mal por q no somos ricos

Front desk checkin was friendly and efficient Concierge not helpful, did direct us to someone else to explain about the show and ice exhibit Lobby bar closed at 12:01 New Years. Social (sports bar) closed 1pm. Shut off tv’s before 12:30. The place was trashed, empty glasses and food plates all over. Not acceptable for a quality resort. Manager was quick to ask everyone to leave just prior to 1am so they could lock up Surrounding area very nice. Walkable with numerous choices of food and beverages and some shops as well. Never found the rooftop bar? Housekeeping staff very nice The Starbucks staff and area clean, efficient. Well stocked and friendly The Ice show was fantastic. Organizing lines and enforcing scheduled times was poor and chaotic Facility was huge and a good amount to offer. Upkeep (hot tub closed) mens room out of order, and just general look not crisp and clean like a resort should be Room clean and housekeeping staff friendly in the hallways. A smile and a hello can go a long way… The Gaylord…expectations high…experience average at best. Bar service like an airport or hotel, no effort to be friendly, offer suggestions or take care of you quickly, just make a drink and move on Again, just average The establishments off site were much, much better staffed

Front desk checkin was friendly and efficient Concierge not helpful, did direct us to someone else to explain about the show and ice exhibit Lobby bar closed at 12:01 New Years. Social (sports bar) closed 1pm. Shut off tv’s before 12:30. The place was trashed, empty glasses and food plates all over. Not acceptable for a quality resort. Manager was quick to ask everyone to leave just prior to 1am so they could lock up Surrounding area very nice. Walkable with numerous choices of food and beverages and some shops as well. Never found the rooftop bar? Housekeeping staff very nice The Starbucks staff and area clean, efficient. Well stocked and friendly The Ice show was fantastic. Organizing lines and enforcing scheduled times was poor and chaotic Facility was huge and a good amount to offer. Upkeep (hot tub closed) mens room out of order, and just general look not crisp and clean like a resort should be Room clean and housekeeping staff friendly in the hallways. A smile and a hello can go a long way… The Gaylord…expectations high…experience average at best. Bar service like an airport or hotel, no effort to be friendly, offer suggestions or take care of you quickly, just make a drink and move on Again, just average The establishments off site were much, much better staffed

All good

All good

Excellent front desk

Excellent front desk

staff

staff

Awesome

Awesome

Room was nice, but for a two night stay, housekeeping never showed to empty trash, clean or provide fresh towels, cups, coffee, etc. For the price paid, I expected more.

Room was nice, but for a two night stay, housekeeping never showed to empty trash, clean or provide fresh towels, cups, coffee, etc. For the price paid, I expected more.

The rooms were clean, the staff for friendly, the overall experience was great. However, our experience at sports bar on the lower level was subpar.

The rooms were clean, the staff for friendly, the overall experience was great. However, our experience at sports bar on the lower level was subpar.

Overall good. Food and restaurants are a bit overpriced.

Overall good. Food and restaurants are a bit overpriced.

It was a great stay

It was a great stay

Clean. Staff was great. Didn’t get a chance to try the amenities maybe the next time.

Clean. Staff was great. Didn’t get a chance to try the amenities maybe the next time.

Very festive during the holidays and located in a nice area!

Very festive during the holidays and located in a nice area!

Staff seemed over worked, werent as friendly.

Staff seemed over worked, werent as friendly.

The room, check-in, and valet parking were all awesome! The buffet was not great - most items were cold that were meant to be hot/warm. As a guest, it was frustrating that other than the lunch buffet, there was no available seating at any of the hotel restaurants, and the room service menu was very limited.

The room, check-in, and valet parking were all awesome! The buffet was not great - most items were cold that were meant to be hot/warm. As a guest, it was frustrating that other than the lunch buffet, there was no available seating at any of the hotel restaurants, and the room service menu was very limited.

The check in process was terrible and at 4 we were told we were not going to have a room. A manager had to be called over to get us the room we booked.

The check in process was terrible and at 4 we were told we were not going to have a room. A manager had to be called over to get us the room we booked.

Check in was easy

Check in was easy

The room was very clean. We enjoyed the decorations. We should have planned our weekend better, did not know there was a cheerleading competition and it was very crowded.

The room was very clean. We enjoyed the decorations. We should have planned our weekend better, did not know there was a cheerleading competition and it was very crowded.

Beautiful room with an excellent view of the atrium

Beautiful room with an excellent view of the atrium

Feat

Feat

Great view

Staff at Disney on ice were rude

Yes

As guests with three children who had paid a considerable amount of money for three nights, we were dismayed that anyone from the street could freely access the hotel. A 4-star hotel should have a corresponding level of security.

Overall nice, but not a luxury place.

No balcony just a view of the roof. We had to change room because lock didnt work. It was very hard to off load our things and figure out how to park. Very hard finding food.

We went for the ice show and it didn’t disappoint. We usually go to Gaylord National in the summer but this year wanted to experience ICE Polar Express. The front desk staff was very accommodating as we initially had a room on the back end of the hotel because Atrium rooms weren’t available at the time of booking. We were able to transfer to an Atrium room on the morning of our second day. The view didn’t disappoint as usual. Next time my husband said we will see if we can book the Presidential Suite. Pricey yes, but well worth it!

Great stay for the holidays. We’ll be back.

Room was clean we had

Very nice

Everything is wonderful!!

Staff was friendly and accommodating; beautifully decorated for the Christmas Season. Lots of unique dining options within walking distance.

Yes light show was out on balcony

Staff were exceptional especially at the sports bar. Stay was comfortable except no hot water in the shower on the last day, despite letting the water run. :( Having to take an ice cold shower before checking out was not a pleasant way to end my stay.

Everything was perfect !

The hotel was unresponsive and unhelpful for my request to cancel. My young child was sick preventing us from out of state travel and they would not refund or credit the room to a different day for the room or tickets. I lost $400. I even paid for expedia insurance which was denied and is a scam.

Your parking system SUCKS. The little piece of paper everyone get when entering blows in the wind as I tried to scan it at the 2nd gate. It of course would NOT scan..therefore the next gate will not open. Everyone was having issues with it. The line went almost to the street. Then I needed to park my car in a "NO PARKING" zone in order to check in and get my room key because WITHOUT the room key, I can't get out of the next gate to get to the parking lot to park my car. Luckily I didn't get towed...THEN my room key didn't work to open the gate..which led me to park again in the NO PARKING zone so I could re visit the check in clerk to re activate my key so I could again go thru the gate to access the parking lot to park my car. THEN YOU HAVE THE NERVE to charge me $46 per day after spending $300 a night for your room I would never go back unless you refund me the two day parking fees for the aggravation I went thru.

The staff was amazing the views and the shows excellent. No microwaves to heat up food but I would definitely recommend this hotel. Can't wait to go back.

Hotel Was immaculate and amazing staff especially check in personnel

Line was long to check in. Room is very clean ans spacious.

The hotel was chaotic and staff gave wrong information

Clean room. Hallways were filled with room service that wasn’t picked up. Vending was out. Long wait times for food and check in.

Everything was great.

Rooms were very clean all staff are willing to help! Great experience!

The staff at check in was very rude!

No

Love this hotel and it never disappoints

I guess the front desk calls themselves being smart. We called down 3 times to have our HVAC unit fixed. Engineering never came up. What a nightmare. We will never stay here again.

Clean, updated , large room. Decorated beautifully for holiday

Balcony view was great .

Spotty service. Some excellent staff, and several that were rude and/or ignorant. Several could not even tell me where the ballroom of my conference was; one even told me emphatically that it didn’t exist. Breakfast in the sit down restaurant had such terrible service that I vowed not to go back again.

Great stay

The pool area and actually most of the hotel is cold..pool water was warm and cloudy and the Hot tub was 95 degrees so not Hot. The room was fine but the bed was Hard with subpar linens..we had dinner at the very expensive steak house.. Olde Hickory. It was horrible and they even sat us in a dining room with no heat at all and said they were working on it..I sent back my Steak 3 times before losing my appetite..the next day we had the same entrees at a restaurant off the property and it was amazing. So if in the area that restaurant is a short walk and it is called The Walrus. I think if I go back to the area I will try the Westin next time.

Beautiful Resort, set up Christmas displays ! All shops and restaurants opened late in the evening time. Great place to spend with family and friends!

Yes

We were able to checkin soon as we arrived. Room is spacious. Great views. Pretty decorations.

The Gaylord is amazing.

The room was clean but I expected something more luxurious! I guess I got the price/room I paid for. What was nice and different was our room was facing the inside of the Gaylord and we had a little balcony where you could open the door and be inside the atrium overlooking propolr walking around

Every category is 5 stars and I usually am a cynic

It was nice but a bit dated & the spa services leave much to be desired. The spa manager was very nice & accommodating to the inconvenience of my massage therapist not being available for my scheduled appt, but it was still unacceptable to wait around an hr and 1/2 for her, and still had to come back hours later ase she wasn’t there still. Then the therapist wasn’t that great.

Beautiful property. Top notch costumer service.

Balcony gave great atrum view.. my only issue is the need for more reasonable and accesible kid friendly food and full setvive room service for this calibur of hotel

Currently on our second day with NO HOT WATER, which has been extremely difficult especially since we have the kids here for ICE ft Polar Express. The phone only works in speaker mode. There’s is also a loud central air vent right by out bed that must have something in it making it rattle constantly. For what we’ve paid, we at least expected the basics to be in order. Definitely made our holiday vacation memorable but not in ways we expected.

Perfection

The room smells good and clean

Yes beautiful hotel and room

When booking the room it statedbath robes were included( they were not present? Also i was under the impression the room would be bigger according to the description. Give a better thruthful, honest description of the rooms.

great hotel

Great facility. Great amenities. I would stay there again.

The room was Fantastic! Staff was very Friendly and helpful! We had a very wonderful Stay!

Great atmosphere

Fast and friendly

The area was so beautiful and we enjoyed our visit

Great service

Beautiful

Room and amenities were excellent!

For $550 dollars a night - they lost my reservation then with confirmation email found it gave me a room that was easily 150 yards from the closest elevator (3 banks but none of them close. There were stains on the sheets and a lot wear on the building. If attending a conference, save your money stay elsewhere and walk 59 yards across the street.

Great experience and location

Clean room, warm and helpful staff, incredibly comfortable bed and so much to view and enjoy.

The place is beautiful

Stay was nice clean great customer service .restaurant convenient.

First time visiting National Harbor. The hotel was nice. A lot to do in the hotel it self. Must go and check it out.

good

Jjj

Everything was great, my sister and I were very impressed from the front door, heck, from the arrival!!

Valled the desk and was immediately told "it was not the hotels fault, nothing they could do for us, they did not have ki g rooms with a river view". I expressed my displeasure and was told "we can offer you a doue queen with a view of the atrium". Queen beads! Not exactly what i would want for a weekend get away with my wife. The halls to the hotel were not properly cleaned. Trash and wisky glasses i. The hall when we arrived o. Friday night, were still there when we departed Sunday morning.

Nice view—perfect adjoining room. Staff at check in was very efficient , nice and accommodating. Really nice hotel. Although , we got lost navigating the area. Not much signs to follow. Overall, will stay again in this hotel.

awesome visit loved the visit

Clean!!

Stayed there many times. Everything was exceptional.

The Hot water was not readily available. Had to inform management both days of the long time it takes to receive hot water.

The property was beautiful and clean but lacked staff so there was no one to help you if you had any questions felt lost or concerned in the hotel. It felt very empty and I could never find anyone around that worked for the actual hotel.

Everything was super cute ! And luxurious

tal y como aoaarece en fotos, limpio y conveniente

Wonderful Hotels in a very convenient location. Bed was very comfortable, and the view was wonderful. Check in & check out was a breeze. Our bellmen (Moe) was absolutely attentive to our every need. We will return.

Everything is wonderful Thank you so much.

The property is huge and located next to everything! it has everything you might need.

Great view, great staff and good area

When we was checking in the front desk staff was great, very friendly. I did fall for the up sale to a suite from a standard room and I can say I'm happy I did. The suite was awesome, very spacious, two large screen tv's with an extra large balcony overlooking the atrium. There are multiple bars, restaurants and stuff to do within the facility. There are also several restaurants, bars etc.. outside the facility which is in walking distance. If that isn't enough, the MGM Grand and Tanger outlets is only 6 minute drive away.

Staff was excellent. Best customer service I’ve received in a long time. Facility was top notch. Will visit again.

The resort is very large. A little difficult to find your way around. Staff were very helpful in assisting you with finding your way around.

And better Art decor in the room The art works look cheap in the room I stayed 6floor #161 But overall it was beautiful me and my daughter enjoyed our stay. We made beautiful memories. Thank you Gaylord hotel. Also your staffs r Amazing!! Very helpful and professional.

We always enjoy our stay at this resort

The Gaylord is one of the most Epic Hotels I’ve ever stayed at!!! Treat yourself book a stay here.

The property is gorgeous. We’ve been here plenty of times before but we seem to discover something new every visit. This time, we visited the roof top lounge/bar. It offers an amazing view of the area. We also came across a beautiful rolling hill that over looks the water. We enjoyed sat in Adirondacks and ate snacks while watching the sunset. The staff were amazing especially James from the Potomac Dining Cafe and Market.

Na

Property is lovely. However, having a cashless building, as a Canadian we already paid the exchange rate once and therefore with this policy we are paying 40% more. Twelve dollars is a little much for a water.

Location

The spa at this hotel needs some serious renovation. The staff need some training. Hot tub wasn't working and the white couches are old and have cracks. Still was change full price for the spa

Great hotel

Beautiful hotel/resort. Great location for the event we attended. Comfy beds, comfy pillows. Super clean rooms and property. Friendly staff. Will definitely stay again.

I paid the full price and ended up with a tiny room overlooking a roof with a view of a wall. We got in at 11am but our room wasn’t ready u til 4pm

Good

I thought the Gaylord was overpriced for what it offered. Our bathroom tub was not draining properly, and the pull for the shower broke while we were there, they did repair it, but I thought the room was mid-overall. Also, the splash pad near the pool area was not working. That sucked because I had a small kid looking forward to it.

Great hotel, location, and ease of access to DC!

Wonderful hotel that makes attending a convention easy. Great food and amazing staff. Totally reccomend and great location.

great 10/10

Exceptional

Very comfortable beds! Friendly and helpful staff! Clean hotel with lots of food options.

Our stay was a God send from the week we both had. We actually booked this room so we would have a head start for the following day. We had to decorate the restaurant for an event, National Red Hats' Hoot Day at the Cadillac Ranch. We ate and just chilled out in the many bars eating, bowling, throwing darts and just having fun!

The property was beautiful but they need to upgrade there mattress they were to low and to soft there tower were to hard they need more fabric softener

Absolutely stunning property fully equipped with amenities in a very popular area. The stay is worth the splurge. The rooms are immaculate. The property is pristine. The staff is professional and polite. I recommend staying at the Gaylord.

Excellent!

The staff was EXCELLENT!! I loved my staff. I am a repeat offender. The bartender at the Hickory made me feel like a regular. The Bonvoy desk staff accommodated my every whim! This birthday was one I plan on repeating next year, but with friends and family in tow. Thank You

The room was good until we opened the drawer to put our clothes away. There was a used fleet enema. We immediately requested another room. They moved us promptly however, the room they moved us from had view of the harbor, the new room was a view of the roof and trees. When we checked out and they asked us about our stay, we said it didn’t start off great, we had to move rooms. And the response wasn’t one of concern for the customer it was simply “oh ok”. I felt like this should have been handled differently than just moving us to a room without the view of the first. For a Gaylord property I did expect more.

Great place to stay and plenty of things to do.

Excellent location!

It was a very nice place atmosphere was amazing and everything about this hotel was amazing

Beautiful hotel

Very easy to navigate

Excellent front desk service

Our room had a beautiful view and was exceptionally clean, cozy, and well-appointed. The ambiance throughout the resort was peaceful and elegant, making it the perfect setting to relax and reconnect. We enjoyed quiet walks along the waterfront, cocktails with a view, and a fantastic dinner without ever needing to leave the property. The atrium at night is simply breathtaking—twinkling lights, fountains, and a peaceful vibe that set the tone for a truly memorable stay. Every detail made our weekend feel special, and we can’t wait to return for another romantic getaway. Highly recommended for couples looking to unwind and enjoy a beautiful escape together.

My stay was so relaxing.. the staff was so nice and helpful.. and that’s why I

Enjoyed our stay

Hotel was full of events. But of course that was no fault of the venue

We really enjoy it will definitely come again

My wife and I stayed at the Gaylord and had a great time. The old hickory restaurant has very delicious food. If you are going to stay, get an atrium room. Awesome

Beautiful location and view is amazing. Great hotel.

I’m definitely staying here again

The property was just stunning, the flower arrangements around the property were beautiful. You couldn’t beat the view of the harbor.

I reserved this room for my niece prom night. She really enjoyed her stay last night.

Fantastic stay, gorgeous hotel! Would definitely comeback!

The experience was good. However, I am handicap and none of the automatic door opening system was working at all. This nees to be fix ASAP!

I really liked the 'extras' which, I suppose, recover some of the 'resort' fee. The 2 cocktails in the evening with the free cookie. The $25 daily credit for meals. And the ability to access Netflix and Prime on the TV.

#brunReview, I was bit disappointed because I’m also a Bonvoy member and own Marriott time share. I really didn’t feel the difference of just being a regular Joe that just booked a hotel. I was out in room that was very disappointed because apparently all the rooms were given to others members or not. The room had folks very noisy, the safe was broken so that tells me they don’t check the entire room with a checklist that would have been identified. Around the headboard had a permanent light that we turn off, I tried to contact the front desk the cord to the phone was missing, I assumed it was wireless however it wasn’t. The location is a beautiful property on the exterior but the rooms didn’t reflect the opulence that was conveyed. Overall disappointed should have went to the MGM instead. A bunch of teenagers running acting as if they need been anywhere before not saying they can’t have fun, but it was out hand. I stood in line with my son all I can smell is pot at the front checkin counter. I completely understand it’s legal in Maryland but man can we have a no smoking at the checking counter or no smoking in doors the distinctive smell was very noticeable. Overall I thought I was surprising my wife with a special stay at this hotel, boy was I wrong nothing special with those small rooms. Looks, location, and pictures can be deceiving could have stayed Hampton Inn across the street for less. Overall very overrated. Never again would I stay there. #brunReview

Very nice all in one place

All staff are kind, useful and friendly. Prices for delicious food are reasonable and affordable. Highly recommended!

We were also, disrespected and talked to in a threatening manner by a male pool staff person. This incident had me leaving in tears while being escorted by security along with my two daughters to my room.

Great.

A very beautiful environment. Staff was nice and helpful. Highly recommend.

I wasn’t aware parking would be $43 per night—definitely not what I expected given the nightly rate. It would’ve been nice to see a discount based on length of stay. That said, the resort was beautiful and in a great location for getting into DC easily.

I thought there was going to be fluffy robes.

Excellent!

Beautiful hotel. Lots of areas nearby to shop on dine out.

Great stay, I would definitely go back.

I loved this property! It was exceptional. We enjoyed the spaciousness of the Atrium and many good options for food and entertainment. My only note is the lifeguard at the pool was inattentive. She was on her phone.

We were there to celebrate our 41st wedding anniversary. The entire surrounding gave us the peace and serenity that was needed to support our weekend stay over.

Loved!

The area is amazing,

Everything we needed and expected. Location was great. Hotel transportation to MGM was convenient.

Stayed this weekend, Even though there was a big event going on, The staff was friendly.

Very nice staff. Great location. Very clean and beautiful resort.

From the customer service, to the valets and bellhops, we will definitely choose to stay here again!

My only complaint would be the size of the rooms and view from the balcony or lack of

Not worth the price. Valet damaged my vehicle.

Food is pricey inside hotel Plenty of walking optione

This was a wonderful experience. We ate in the hotel. The pool was nice especially for the kids. With the Ferris wheel there it was a nice addition with the VIP paw.

The staff should learn not to talk about personal matters in front of guest and sometimes it is okay to come from behind the counter and go above and beyond to ensure the guest are taking care of.

I love this hotel and would recommend this hotel to anyone

Great place to stay

Easy access to restaurants/shopping in and near the hotel. Walking path.

My stay was amazing.. from the front desk to the cafe cashier.. i had an amazing birthday weekend and i plan to be back soon

Excellent location to attend a conference

Gorgeous property and great location right on the river. Definitely will be back!

Fun during CPAC.

It was a wonderful first time experience and definitely will be a repeat on the bucket list!!!

Very nice hotel, comfortable room and I liked the fact that there is two basins in the bathroom.

Great location and setup for the conference