AC Hotel by Marriott National Harbor Washington, D.C. Area

Quick overnight stay, but nice experience

Great breakfast!

Location The patio furniture was horrible! They should have kept the metal high chairs and bar tops. The furniture they have now sits too low and it was dirty. The breakfast was good tho

Exceptional

Room was very clean

The location and how quiet the location was. Cleanliness

Clean room, and staff provided outstanding customer service! We’ll be booking the room with the balcony and river view again!

Clean room and great staff

The 2 front desk staff that was there in the afternoon was very rude .

One of the best hotels I’ve ever stayed. The staff were amazing, room extremely cleaned. 10 out of 10 all way around.

Exceptional

Everything was great. We had to leave right away so we didn’t have their breakfast. Bed was comfy. My husband left his phone on the nightstand. The housekeeper called down to the front desk right away. So we were able to get it even before we left the property. Which was so nice of her.

The hotel was nice . We stayed in a one bedroom suite. My only complaint was the bathroom configuration. People staying on the pull out couch had to go into the bedroom to get to the bathroom. Not an ideal layout. Also the door to the toilet and shower area had a barn door that didn’t even fully cover the opening. That kind of door should not be used on a bathroom! The staff was wonderful and the location is great.

Superb

Bad with bed bugs

Exceptional

Nothing

Exceptional

location No breakfast included / No lunch-dinner onsite

location No breakfast included / No lunch-dinner onsite

Exceptional

The location and very clean hotel The breakfast should have been included with our stay

The breakfast should have been included with our stay

9 0

Superb

Lack of communication

I was notified during check in that breakfast was included because of me booking via booking.com. I was notified during check notified of that until I was checking out. Lack of communication

Enjoyed my weekend stay. The hotel room was clean and spacious for two people. Water pressure and temperature was perfect and the bed was comfortable. The hotel is situated in a nice area filled with restaurants within walking distance. Not far from DC either. I’d stay here again.

Superb

Everything Nothing

Everything Nothing

Exceptional

Good

Superb

Clean room

Great location. Up to date rooms. Friendly staff.

9

Exceptional

Exceptional

There was no microwave in the room. There are too many restaurants in the area. 95% you will bring back food to heat up.

I pay extra for a room with river view but I got a view of the other building. I didn’t pay extra for a room with the facing the river. The hotel and the service are okay but I will not come back to this hotel again.

.

Great location and ease of public transportation

Very clean facilities, personal very nice and the location is amazing! Nothing

We loved the location and felt very safe. It was a Saturday evening and it was also quiet.

Loved our stay! Front desk was helpful, was able to check in early. Room was clean and had great view of the wheel and river.

Exceptional

Staff-5 airconditioning_5

. My bill was more than expected

. My bill was more than expected

Excellent

Pleasant

Wish the breakfast had more variety.

They were not accommodating.

The price

Great location and ease of public transportation

The area and the room. The price

The view and the bar The shower was to small the breakfast wasn't worth the money and the front desk clerk tried to give my king bed Rm away until I made a fuss about it

The view and the bar The shower was to small the breakfast wasn't worth the money and the front desk clerk tried to give my king bed Rm away until I made a fuss about it

Pleasant

Staff was very nice, however there were some issues when first arrived, but they quickly worked to correct them.

The breakfast was a little pricey, but was very convenient. The location was was within walking distance of shopping and a short drive to visit our family in the DMV. The baggage carts were terrible and not kept. The staff didn’t respond when we reported it. They were the same way when we were trying to check out. Too many elevators to get to our room. It was a struggle!!!

The breakfast was a little pricey, but was very convenient. The location was was within walking distance of shopping and a short drive to visit our family in the DMV. The baggage carts were terrible and not kept. The staff didn’t respond when we reported it. They were the same way when we were trying to check out. Too many elevators to get to our room. It was a struggle!!!

Clean and comfortable hotel with a friendly staff

Good

Computer system was down

The view was great. No amenities other than a courtyard, patio and fitness room. It felt very business-like. A lot of rooms for conferences. Nothing for relaxation.

The room was smaller than I excepted from looking at the pics.

Staff was very friendly and the hotel was in a great location.

No complaints

Paying for parking ?

Clean, great customer service Everything was perfect and clean

Location There were several issues that impacted my over all stay. The television not working properly, no hot water, the telephone did not work properly, the toilet roll was faulty and the paper was less than what’s to be expected for a hotel located at National Harbor. The breakfast was not at all desirable, yet it was not included and it was expensive. The computer located in the common area did not even work.

Everything except morning breakfast buffet. Little worth the $18 per person price. Breakfast Buffet Expensive Price. Parking was $25 per 4 1/2 hr to 24 hr rate. Ridiculously costly.

Loud hvac noise

Staff was very friendly, but the towels in the rooms are thin and cheap feeling for such an establishment. I expect more for the area it’s in.

Great Service

The property was in a great area... Very clean. Friendly staff.

Enjoyable very relaxing

Rooms are small in comparison to nearby hotels that are closer to the river.

I would stay again

Staff was polite and rooms were very clean. We enjoyed our stay and definitely would return.

Everything was clean staff was friendly

Yes

We had a wonderful time at the AC National Harbor Hotel. Ms. Beverly was very sweet and kind while checking us in. I traveled with students and the hotel is at an excellent location, very clean, and we felt welcomed. They also offer a coffee stand during the day m, which is very convenient. Their lobby area is beautiful and perfect to work with reliable internet. Lastly, the lady at the breakfast buffet was also very friendly. I recommend it 100%!

Location was great, the bed was comfortable First, we were given a room that looked clean and comfortable, but the TV was not working. I tried to call the front desk but the phone was not working either. I had to go to the lobby and was told that maybe the phone cable was not well connected, but we had already done that and the phone was beeping. I was offered for someone to go to my room and take a look at the TV, but I declined, I just didn't feel comfortable because we were trying to get ready to go to a concert. The person at the front desk kindly offered another room (their last available room) and offered free breakfast for the inconvenience, I accepted because we still had some time to move our things from one floor to another. The new room looked a little dirty, starting with the floors, the mirrors were not clean, the sink and sink counter had some hair, the toilet seat had a yellow drop. I tried calling the front desk for us to get back to our previous room, but the phone in this room was not working either!! It did not even beep when we wiggled the cable! I tried to see if our key would still get us back to our previous room but unfortunately it did not work anymore. At this point my husband was furious and we had no time to go to the front desk because we needed to get ready. I had to clean what I can with my hand sanitizer.

We enjoyed the walkable areas and the restaurants.

Great location, clean/spacious room

Everything was great. Very clean and staff was very helpful and friendly. Will stay again

Everything was great. Very clean and staff was very helpful and friendly. Will stay again

Clean location The mattress was unusable

We had a great room with great views but they didn’t tell us they were remodeling one floor down and started jackhammering at 8 am

We had a great room with great views but they didn’t tell us they were remodeling one floor down and started jackhammering at 8 am

Room was spacious and comfortable. Really enjoyed the option to play music and watch YouTube on the television for a more unique experience. Breakfast had enough variety for a good price. Location is walking distance to lots of great shops!

Room was spacious and comfortable. Really enjoyed the option to play music and watch YouTube on the television for a more unique experience. Breakfast had enough variety for a good price. Location is walking distance to lots of great shops!

Great location. Friendly staff.

Great location. Friendly staff.

Nothing except the location We had several incidences and marriott has yet to resolve. Save your grief and book anywhere else

The room had cold water all weekend. I spoke to the staff up front and nothing was ever done

The room had cold water all weekend. I spoke to the staff up front and nothing was ever done

Clean, comfortable rooms

Clean, comfortable rooms

Spotless hotel

Spotless hotel

Room: stain on chair. Used wash cloth leftover, wallpaper seam splitting at ceiling. Shower door leaked, a lot. Odd wiring exposed for bathroom light fixtures. Bed, weak. Parking not included, get ready for that. On the flip side, for small room, layout very functional.

Room: stain on chair. Used wash cloth leftover, wallpaper seam splitting at ceiling. Shower door leaked, a lot. Odd wiring exposed for bathroom light fixtures. Bed, weak. Parking not included, get ready for that. On the flip side, for small room, layout very functional.

Nice hotel, but breakfast is way overpriced. Also, we asked to be moved to a higher floor and we were told no because of the rate we paid for our room. We paid well over $200 for one night and we are Marriott rewards members. Very annoying.

Nice hotel, but breakfast is way overpriced. Also, we asked to be moved to a higher floor and we were told no because of the rate we paid for our room. We paid well over $200 for one night and we are Marriott rewards members. Very annoying.

My Overall stay was great, the hotel was very clean, lobby staff and the bartender were very friendly. The only thing I thought was not worth the price was the breakfast buffet. It did'nt give you enough choices to choose from for the price that was charged per person. Overall it was a great visit. Price for breakfast buffet was pricey for the small variety of items on the buffet.

The room was very clean and the heat was warm. Friendly staff !

The room was very clean and the heat was warm. Friendly staff !

No one came to clean the room, while I stay there for three days. Even though, it was snow emergency , they didn’t prepare there was no breakfast. It was not possible to go out and eat

No one came to clean the room, while I stay there for three days. Even though, it was snow emergency , they didn’t prepare there was no breakfast. It was not possible to go out and eat

Awesome staff and room quality. The breakfast was not good though.

Awesome staff and room quality. The breakfast was not good though.

It wasn't no microwave around to heat my food up,so I had to eat it cold

Our stay was excellent

Our stay was excellent

Room was not Clean, Mattress sheet was not put on all the way and thank God because there was a very big nasty stain right were I would have laid down so disgusting. Showed a picture to the front desk and asked for a new room. Was told they could not move my 2 small bags so was going to be late for a meeting. They ended up doing it for me so I was not late. I was then told Parking was $25 for unlimited access to the garage but not that that cost was per day. Really cant believe the Bed was even made with that unhealthy nasty Mattress. I travel a ton and expect Marriott to be at a higher standard so not happy! I have the photo of the Mattress if needed and you will not be happy with what I showed up to.

Clean convenient location

Clean convenient location

Good

Good

Everything was great!

Everything was great!

Clean, friendly staff and everything is in walking distance

Clean, friendly staff and everything is in walking distance

All was good. Room phone didn’t work.

All was good. Room phone didn’t work.

Staff and room were ideal! View of tree and fireworks was spectacular!

Staff and room were ideal! View of tree and fireworks was spectacular!

Poor customer service at the front desk. The bar in the lobby didn’t open at all for our weekend there because they were short staffed. For the price we expected more.

Poor customer service at the front desk. The bar in the lobby didn’t open at all for our weekend there because they were short staffed. For the price we expected more.

Room choice wasn’t the best

Room choice wasn’t the best

Modern, clean, very posh

Modern, clean, very posh

Great stay

Great stay

Excellent location

Excellent location

Friendly front desk employee. Easy to locate and access hotel and room

Friendly front desk employee. Easy to locate and access hotel and room

Great stay! Woke up Friday morning to loud noises due to construction. When I spoke with the front desk staff they explained construction was being done on the 7th floor…..We were on the 5th!! It was load and consistent💕

Great stay! Woke up Friday morning to loud noises due to construction. When I spoke with the front desk staff they explained construction was being done on the 7th floor…..We were on the 5th!! It was load and consistent💕

Very nice vacation spot for a family

Very nice vacation spot for a family

staff and clean room

staff and clean room

Dont have the room I booked available. Still took my money and I have no options for a refund

Dont have the room I booked available. Still took my money and I have no options for a refund

Yes

Yes

I’ve stayed here before and I’ll stay here again.

I’ve stayed here before and I’ll stay here again.

Bathroom was a not great....dirty toilet, hair in the shower and moldy grout. In their defense they are renovating all the bathroom at the moment and had not got to our floor yet. Charging $18 per person for a European style breakfast seems a bit much too.

Bathroom was a not great....dirty toilet, hair in the shower and moldy grout. In their defense they are renovating all the bathroom at the moment and had not got to our floor yet. Charging $18 per person for a European style breakfast seems a bit much too.

Sheets where not clean room was okay but the beds had not been changed

Sheets where not clean room was okay but the beds had not been changed

Excellent stay. Only complaint was that the walls are very thin. I could hear my neighbors pretty well. LOVE the HVAC system. The fan put me right to sleep.

Excellent stay. Only complaint was that the walls are very thin. I could hear my neighbors pretty well. LOVE the HVAC system. The fan put me right to sleep.

Clean. Great service.

Clean. Great service.

Very nice place I will be back

Very nice place I will be back

The staff was amazing everything was great

The staff was amazing everything was great

This stay was good

This stay was good

Very smooth spot to getaway nice!! Harbor is very cool and smooth.

Very smooth spot to getaway nice!! Harbor is very cool and smooth.

Clean and equipped room. Welcoming and warm staff.

Clean and equipped room. Welcoming and warm staff.

Everything was right near the harbor.

Everything was right near the harbor.

Clean room nice staff

Clean room nice staff

Love the harbor. This is in a great location. Super friendly staff.

Love the harbor. This is in a great location. Super friendly staff.

Room location

Room location

Great place to stay, convenient to DC and Northern VA. So many dining options at National Harbor!

Great place to stay, convenient to DC and Northern VA. So many dining options at National Harbor!

Staff are so wonderful 😊

Staff are so wonderful 😊

Beautiful hotel, very quiet, gorgeous views from the suite, and great dining options that were close by.

Beautiful hotel, very quiet, gorgeous views from the suite, and great dining options that were close by.

Great room with everything you need just a fingertip away. Will definitely stay again

Great room with everything you need just a fingertip away. Will definitely stay again

Very clean. Comfortable bed. My view from the room (river view) was quite nice. Would stay again.

Very clean. Comfortable bed. My view from the room (river view) was quite nice. Would stay again.

Great hotel but bathroom need to be upgraded

Great hotel but bathroom need to be upgraded

I loved that it had a balcony that I could sit out and just observe the sights and even watch the move playing on the big screen.

I loved that it had a balcony that I could sit out and just observe the sights and even watch the move playing on the big screen.

Nice place to say

Nice place to say

Everything

Everything

Hmm, what I do NOT like, is that I haven't gitten refunded the 7 days I didn't stay there.

Hmm, what I do NOT like, is that I haven't gitten refunded the 7 days I didn't stay there.

Great

Great

N/a

N/a

I liked the area. Great scenery. A lot of places to eat and walkable area.

I liked the area. Great scenery. A lot of places to eat and walkable area.

The parking garage was conveniently located next door and luggage drop off in front was always busy so pack light when you visit or just have patience waiting for a cart.

The parking garage was conveniently located next door and luggage drop off in front was always busy so pack light when you visit or just have patience waiting for a cart.

I told the front desk this room should be retired until it’s repaired. Many issues, which included a service call to open the safe that was locked upon arrival, a giant stain in the chair, the shower door seam was loose so every shower made a big puddle outside, the tv cable box was hanging on the wall under the tv so it didn’t work without a service call, the tv didn’t work most of the time, a lighting detail under the desk was unplugged because I found out if you plug it in it flickers, and the small lampshade was ripped. Housekeeping was very responsive and the lady was very friendly. I wish I had gotten her name to compliment her. Front desk is attentive and always greeted me.

I told the front desk this room should be retired until it’s repaired. Many issues, which included a service call to open the safe that was locked upon arrival, a giant stain in the chair, the shower door seam was loose so every shower made a big puddle outside, the tv cable box was hanging on the wall under the tv so it didn’t work without a service call, the tv didn’t work most of the time, a lighting detail under the desk was unplugged because I found out if you plug it in it flickers, and the small lampshade was ripped. Housekeeping was very responsive and the lady was very friendly. I wish I had gotten her name to compliment her. Front desk is attentive and always greeted me.

Love staying here. Only issue was phone in room did not work and they couldn’t accommodate late checkout. Otherwise my stay was great.

Love staying here. Only issue was phone in room did not work and they couldn’t accommodate late checkout. Otherwise my stay was great.

Great service and very clean

Great service and very clean

Room was clean, view was excellent, staff was very professional!

Room was clean, view was excellent, staff was very professional!

Location, Location

Location, Location

I loved the convience of being able to

I loved the convience of being able to

This property offers modern rooms, excellent chairs and bedding; plus, it’s close to everything at the DC Harbor. The soap smells amazing! Housekeeping staff are wonderful!

This property offers modern rooms, excellent chairs and bedding; plus, it’s close to everything at the DC Harbor. The soap smells amazing! Housekeeping staff are wonderful!

Everything went great. Beautiful room. Will be returning very soon!

Everything went great. Beautiful room. Will be returning very soon!

Love this hotel and I’ll be back soon

Love this hotel and I’ll be back soon

The hotel was nice and had a very good location. Unsure about room service but it was clean and quiet. Very family friendly

The hotel was nice and had a very good location. Unsure about room service but it was clean and quiet. Very family friendly

Convenient area

Convenient area

Beautiful property, great view/location.

Beautiful property, great view/location.

The property was gorgeous

The property was gorgeous

Wonderful experience overall and beautiful location

Wonderful experience overall and beautiful location

Really enjoyed our stay, love the entertainment near by, friendly staff and overall great experience

tampa international airport

There was construction occurring while we were there.

Beautiful stay and great staff!

Beautiful and convenient location.

Beautiful and clean property right at the harbor. Perfect location!!!

I just wush it had a small microwave oven or a warmer in the room, other than that is wea great.

Smokey room despite “non-smoking” for all rooms. Neighborhood not safe

We had to call somebody to come in and fix the TV every day that we were there. The heater did not work the first night. My daughter slept in a hoodie and sweatpants.

Had an excellent 👌 viewing.

Staff was very helpful! Clean rooms with a nice view.

The heater fan was working all night but the temperature of the room did not go higher than 64 degrees even the termostat was set on 72. The bathroom sliding door was broken and everytime you want to open, it hits the sink. They don't have parking and I had to pay $24 for parking.

Nice clean I would come back

My stay at the AC hotel was peaceful. It was perfect for a staycation. The only downside was the parking fees.

When we first arrived the TV didn't work nor did the phone. We booked a king bed but they only had double beds available so me and my wife had to sleep separately.

My stay was great and the view was beautiful, however, parking is $24 a day & the television didn’t work properly.

Had a great weekend and my hotel was great the balcony and people watching was everything will be back

The AC Hotel is a diamond in the heart of National harbor Maryland. A lot of attractions and the Gaylord convention is right down the street for additional entertainment.

I like everything

This hotel and staff were amazing!!!

The King bed was very uncomfortable. The room was small and the shower was cleanliness was not great to me.

Great view very walkable

Staff is absolutely amazing! Extremely satisfied with their service and easy and accommodating demeanor. I will definitely stay here again. Thank you to them for a job well done!!

It was great everyone was friendly and helpful

Is it not an Inn as falsely advertised. It is a motel.

Great location and modern amenities.

It is not accessible by public transport from what I could tell but maybe I didn't see it. It's very nice hotel comfortable bed. I got a room with a Riverview and it was gorgeous. Staff was very nice. I got this through a third party AKA Expedia and I don't believe I paid as much as the rooms usually go for for this particular off night. For me, I prefer more historic neighborhoods, but if that's not what you are looking for, I think you'll love it here.

Everything was great. Just wish that breakfast came with the price of the stay.

It’s trying to be an AI hotel but nothing worked and the light switches were hard to find and the rooms were airy and clean but felt empty. They had remote control window shades that wasn’t easily able to operate with no manuals. The room was cold and no extra warm Blankies.

Clean, convenient, driveable and walkable

The price $800 for 1 night. When average cost on a Sunday night is $200. Corporate greed.

The service was quick and the staff was friendly.

They were very nice and accommodating

This is a nice hotel at the National Harbor. No complaints.

Awesome view of the Harbor, very convenient location to the middle of The National Harbor. I would definitely come back and stay again

Amazing

It was nice

We stayed here on New Year's Eve with family in the hope that we would see fireworks. We did not get to see one by the harbor (maybe because it rained earlier), but we were able to see fireworks from the DC area right from our hotel window. It was such a sight! I am glad that we opted for the riverside view because we can see the Christmas tree, the ferris wheel, and the fireworks. The room was big and super clean. The staff responded to our request for extra cups immediately. The price that we paid for comes with free breakfast. The croissant was amazing. We will definitely come back again. Also, on our way to the hotel from the parking garage, we tried going through the back door. It was locked, but the hotel staff who were coming back from their break asked if we were checking in. We said yes, so they let us come in with them and showed us the way to the reception lobby. We really appreciate the gesture!

Hotel was definitely convenient, directly across the street from harbor. The Gaylord hotel was i guess a block directly down from the hotel which was perfect because that was our destination. Very clean and modern, no complaints at all about that thank God. Would return for sure.

Great staff reception. Modern & clean except the wash clothes which needed to be thrown away due to uncleanliness, e.g. dirty…brown instead of white

Great location!

I recommend this hotel

Excellent stay. Breakfast included would have been perfection.

Staff were friendly. Rooms very clean

The staff are very friendly, we love our room with the river view

This hotel offers a great view of the Harbor and the staff is super accommodating. The only drawback is the garage (pay at the kiosk not at the gate).

The room was extremely small. Everything else was great

Amazing stay

There was nothing inbthe notice about them not accepting virtual cards for the incidental holding fee. I explianed I recently canceled my credit card because it had been stolen. The deak attentdant claimed there was nothing who could do and I was turned away in the xold after traveling all day. And he couldn't guarantee a refund because of third party booking. Now I'm out like $200 bucks for a room I didn't even stay in. Yikes. Most likely not booking again

Great property with nice views of national harbor and in season the Holiday Christmas Tree. Very comfortable and lovely. We would recommend and definitely stay here again.

The second floor lobby was not good for older people. National Harbor shut down at 10 pm. That was disappointing given the holiday season

The room was clean but small. It looked more spacious on the site.

Exceptional service

Christmas activities outside were great. Breakfast options were limited.

The hotel is very nice! Great view of the national harbor! Lots of options to dine!!

Bar is never open every time I stated or visited. It’s a miss opportunity especially during holidays and no one wants to go outside of hotel. Nothing else to do on hotel property.

The harbor is a beautiful place, and this was a nice hotel.

Friendly bugs in the bed, did not expect from Marriott hotel. TV did not work, front desk told me, "oh you just turn it on and off 3 times in a row". Slightly annoying as TV was very slow for modern times, both turning on/off along with switching channels.

Great location, decent room; should provide more regular size water bottles as complimentary!

My stay was perfect. The staff was friendly and helpful; the room was spotless; the view was gorgeous; and the location was fabulous.

Good location nice clean rooms

Everything about this hotel was great! Staff was very nice

The location

Wonderful time staying here

Great stay for going to MGM

Nice room