Virgin Hotels Nashville

Great Place to Stay!

I will be back great hospitality staff staff,drinks,food everything was enjoyable!

very beautiful hotel!!! very welcoming and clean and full of vibes! the pool view was the best part

This is the 3rd or fourth time we have stayed here great property in a good part of Nashville. I always question the staff though frequently you have to go and look for front desk staff. The pool bar staff upstairs didn’t know what time the pool closed. Just little things. They have great music in the weekends and their patio is great if the weather cooperates. Great property you should stay here rooms at great property is clean and well maintained.

What an incredible stay. And each and every staff member was as helpful and welcoming as can be!

The hotel pool is a mess. It is very clean, however, not organized at all. They tell you that if there is not a reserved sign on the table or chairs then that area is open for general use, however, we sat down at two different areas that WERE NOT reserved and then told we had to move because they were reserved. The weekends are a hot mess, that is when they have all the reservations and it is hard to get a place to sit. There are drink and food minimums for the reservations. I enjoyed it when it was open during the week, not the weekends.

We would recommend this place to anyone.

All the staff was fantastic!

Although the rooms are trendy, they lack practicality. Example would be no dresser/drawers to put clothes into if you don't want to live out of your suitcase. In room does not have a coffee maker, just something to heat up water (and a coffee bag similar to a tea bag). Coffee in the lobby is only available for free from 5 am to 7 am. Typical "fancy" city hotel, i.e. bell hop for your suitcases (that you don't want or need and now you have to tip), valet parking only ($55 per day- plus you need to tip the valet), in room small refrigerator (nice, but $12 for a water), etc. Good news is that everything is clean, great maid service, small rooftop pool and bar area. Overall, we enjoyed our stay and not disappointed.

Very good

Everything thing about the hotel was amazing, but I would have liked to have robed in the room.

Very good

Guests who pay 500 a night dont get a spot at the pool because they allow outsiders to swim there and takes uo all the pool amenities

Exceptional

I completely enjoyed my stay at the hotel. The amenities were aplenty and the staff members were cordial and accommodating. I can not wait to try a Virgin cruise if the customer service and experience is similar to this stay.

The stay was super easy, rooms were very clean and bed super comfy.

This hotel is centrally, located in Midtown in a very safe, clean upscale area. We love the setup of the rooms. It’s actually one of our favorite rooms we have ever had in a hotel. They really provide everything you need and were super helpful for us for things we forgot. You could walk to Broadway, but it is a little far. In our opinion we took an Uber back-and-forth which ran about seven or eight dollars per trip. We will definitely stay here again.

A great hotel in a great city. Housekeeping was a bit lacking (late in the day, didn’t always replace cups, etc, nor top up tea and coffee). The Commons Club was good for drink and food. Happy hour should be 5-7 p.m. Monday-Fri (great $1 oysters) but the Friday we were there the happy hour was cancelled with no notice due to an event being held.

Awesome location and hotel.

Great pool, fun rooms, and great vibes

Loved it here! Will stay again next time! Yeehaww!

Not great. The AC was not cooling the room. Seemed very damp.

Loved everything about the hotel. The pool was amazing. Staff super helpful. Close enough to broadway but in a quieter area.

Nice hotel in a good location

It was a beautiful property in the staff was extremely helpful. The rooms were awesome. There was plenty of room in the amenities were exceptional. I love that entire bathroom set up. It was perfect showers. The dressing area and the makeup area was perfect for any woman or man. The only one recommendation I had for the hotel was they needed to redo the planting upstairs by the pool as it was all winter plants and they needed to be replaced by flowers in my opinion.

Great property! I would highly recommend!

Location, comfort, vibe

10/10 hotel!! Highly recommend!

Everyone there was nice- just our big ball light didn’t work

We had a total BLAST at Virgin Hotels Nashville! The rooftop pool parties were amazing! The property was fabulous!!! Ambience was so contemporary and chic! The location was ideal and centrally located to everything, and the fitness center was state of the art! Definitely our go-to lodging for our stays in Nashville this point forward!

Virgin Hotels Nashville nailed it. We brought our goldendoodle, and unlike most “pet‑friendly” places, they actually mean it — Banks got to go everywhere with us. The room was spotless and comfortable, the staff was genuinely kind, and we enjoyed dinner and drinks without ever having to leave our dog behind. Perfect spot for anyone traveling with pets.

Great vibe, and beautifully designed property. The food was really good. It’s in the Gulch area but close enough for a 20 minute walk to downtown Broadway. All the staff were very friendly and helpful. Super comfy bed and very quiet.

Lived the red color then throughout the room. Makes for great pictures. The shower room was a really wonderful touch and unexpected. The toilet room is great for privacy. The bed was very comfortable. Pillows were great. I wanted to make coffee or tea to go and there were no disposable cups or lids for that. Also wasn’t sure if was free or an additional charge for coffee and tea. I would return with a larger budget

Went for two nights of Memorial Day weekend. Room was clean and comfortable. Gym was adequate for weights/yoga/cardio workouts. Pool was busy so we didn’t spend much time up there, but would have if it were less crowded. Had one meal at the bar which was tasty. Coffee shop made good coffee drinks. Staff was really friendly. Would go back!

The property itself was stunning and our room was very nice. The standout feature of the room was definitely the massive shower. The bench seating made it feel like a private spa experience. We also appreciated the front desk staff, who were consistently friendly, attentive, and welcoming throughout our visit. However, several issues with the amenities and service dampened the experience for us. We were disappointed to find that the in-room refrigerator was strictly for minibar use, leaving us with no space to store our own items. The pool area, one of the reasons we booked, was unusable during our stay because it was taken over by non-guests attending the rooftop party. To make matters worse, the bar staff were quite inattentive when we tried to get drinks. There was also trash outside of the elevators that was still not cleaned up by the time we left. The property has incredible potential, but the management of the facilities and the bar service definitely need improvement.

Food and bar expensive but in keeping with prices in the area

We would like to give a huge shout out to Brandon (manager)He was amazing. He left my wife a beautiful card for her birthday. The hotel was awesome. The amenities were outstanding. Great stay overall will definitely do again.

house keeping was not good. Other than that everything was great

Came to check in at 1130pm. Was in a hurry to go meet friends, I paid ahead of time. Walk in but nobody was at the front desk. There was a line of upset guest that couldn't check in. The phone was ringing off the hook but nobody was there to answer. I had to get the Valet involved. We searched the bathrooms and the entire lobby. It's pretty crazy that this place charges $400 a night but they only have 1 valet, and 1 front desk person, and some some cleaning ladies that couldn't help because they don't speak English. We were furious when the guy finally showed up 30 minutes later. Several people that wanted to book went somewhere else in that time.we were very late meeting our friends. When we explained our frustration Christian didn't even apologize. He said he was in the bathroom but not any of them we checked. I said " So you're not even going to apologize or offer to do anything for us when you literally screwed 1 of our 2 nights in town when I just drove six hours racing to get here so we had time to see our friend?" He says you can have some mints, and still didn't apologize. We spoke to a staff member at the pool the next day about it. He said he has heard that happening quite often. On the second day I asked the front desk if it was possible if we could checkout 1 hour later, they said they wouldn't know until checkout but most likely since it was on Sunday. But when I asked they said No! And told me I could pay for 1/2 day. I will never stay at Virgin again in my life

Great

Everything was excellent!!! No complaints!

Got woken up on the last day by cleaner walking in our room at 8.15am. Cleaner made bed but did not even take dirty bins/food boxes out. Quite far out, better hotels/area further down the Gulch.

We went to the pool Friday around 2:30 and it was very busy but there were two sitting areas that were empty from the time we arrived for over an hour. We sat on the concrete and asked if we could sit in one of them and they said they were reserved. We had one reserved for Saturday and it clearly states they will only hold it 15 minutes past your reservation. These were unoccupied for well over an hour so we left. How surprising you would give up money on two seating areas that we said we only wanted to have a couple drinks the four of us and would leave when the people showed up. Instead we sat on the edge of the freezing cold pool since couldn’t go in it. Barely anyone was in the pool.

We loved this place and will be back!

I had the best time staying at The Virgin Nashville! My room was clean and comfortable, valet took care of me, even early morning hours! The front desk was super nice and amiable, I felt right at home!

Staff was generally not very warm / helpful with the exception of the valet, who were great. Hotel overall appeared to be struggling.

Great stay! We will definitely stay again when we go back to Nashville. Great bar, food, and coffee area. The hotel is really nice and aesthetically pleasing! Room was clean, nicely decorated, and spacious.

We had a great stay and everything was beautiful! The only downfall was the parking situation. Though the hotel has a parking garage , in order to park at the hotel you are charged $55 a night. It was that or trying to locate something else.

Great stay. I'm a new fan of Virgin! Rooms very clean, comfortable, well thought out for the space. Food was delicious. Location was perfect.

Superb

Loveeee

Everything was excellent. We thoroughly enjoyed our stay.

Great property. Clean room. Great pool and lobby bar. Enjoyed breakfast at the lobby bar.

N/A

Great room and property but the only parking option being 60$ a day valet is kinda crazy

Great hotel! Will try to find the brand again in other locations or just go back to Nashville!!!

Room

This location is within 10 minutes of major attractions, they have a beautiful skyline view, nice club atmosphere on the property…

Get the coffee, walk down town, chill at the pool. Well stocked rooms!

Valet staff was on point throughout the trip. Fast and friendly. Check in was a little clunky. Odd staff member that looked like a clown in the lobby explaining the hotel while we waited about 10 minutes for the one desk attendant to address us. Front desk staff need training on eye contact and friendly greetings. Once we checked in everything was good overall. Just a poor first impression. Nice room, coffee, shop and bar. Pool was crowded and loud which made it unaccessible. Hotel location very well situated.

Great hotel in the best location! Loved the interior design and overall vibe. Great restaurants, common areas and the pool was awesome. Room was great for unwinding and had everything I needed, loved the shower and vanity especially. Honestly the perfect hotel for a weekend in Nashville regardless of if you’re in town for business or pleasure!

Horrible experience for $600 per night. We are locals and were there to celebrate my daughter’s 18th birthday with friends. We got to the room at 9pm after downtown dancing and headed to the pool which we were abruptly turned away from stating it was closed due to a private event. Then I argued that we were not informed of this on the multiple occasions I spoke with staff about the pool opening hours. She then stated she did not work for the hotel but for the event. Then claimed she went to ask her manager and came back stating it was closed for weather. There was no weather going on at that time. I argued this and she stated that’s all she knew. I went to the lobby to get a hotel manager who then immediately stated he was the manager from the San Antonio location so knew nothing about the Nashville location but that he imagined it was because people get drunk downtown then come back to the hotel wanting to swim and it’s a liability for them. I argued this was the only reason I booked this hotel and paid that kind of money when I live 20 minutes away. He was unwilling to do anything. The next morning I went to the front desk to complain and a lady named Robyn gave me her business card and asked me to email her and she would per my request grant us a day pass to the pool for a later date as my daughters friends could not stay that day. So 2 days later I emailed her and it has now been a week with no response. These people do not care about satisfaction. Stay elsewhere!

Not a large selection and food was ok

Everything!!

Great Hotel

Room was very nice and the hotel had a ton of amenities!

Parking is not included. It’s $55 a day. With this price point it should be included

The people and the Hotel was top shelf/ Loved the bar , the music, coffee all great

Brunch at Pool Club was amazing! Pedro was kind and accommodating! Everything was great! Also, the “Hidden Bar” was very cool!

I’d give it 5 stars but the cost of valet is too much and I never got my coffee packs to my room as requested. Nice place tho!

Can’t say enough about the hotel. It was super clean with exceptional service, especially by Greg and Justin. It’s about a mile from downtown which was perfect, not noisy at all. The whole layout is beautiful and there is a great coffee shop and bar on the main floor.

Good food at the bar and for breakfast.

Expensive amenities.

From the staff to the amenities to the overall experience. 20 out of 10. The rooms were clean, the common room and roof top pool/bar was a very exciting experience.

Perfect all around

Very friendly and accommodating staff. Excellent property in midtown Nashville. Close enough to the strip but with enough separation it you aren’t looking to be in the heart of Broadway. Only minor wish is to have a larger pool area but if you get there early in the dqy you will get a lounger.

Clean fun property.

The checkin staff was excellent however the checkout was very long & laborious.

No special comments.

There is a cool speakeasy in the basement we only found out about in our last night. Don’t miss it.

The property was clean and modern, and the staff was amazing. We will definitely make this our go-to property for Nashville visits!

Rooms are on the small side. Windows were filthy and bed uncomfortable due to design. Staff are lovely. Didn’t get Expedia upgrade nor did they credit the beverage credit. Had to fight for this and I’m being promised it in 7-10 days time.

The food is very fresh and I liked the happy hour with band outside

Great location, clean, and spacious.

Great Hotel and Staff. Perfect for my Nashville Bachelorette Trip. Had a great last Rodeo at rooftop pool. Outdoor Bar and speakeasy was a fun experience. Highly Rated. I cannot wait to go back with my Husband.

The staff was great. The front desk Robin,Brandon snd the ambassador George were helpful and friendly. The bellman Jonathan was fantastic. The dining room staff(Simone,Kayla and Max) were great. The pool bar was awesome( the menu and drinks were great). The entire staff was incredible.

Perfect

Late check out was available but then they didn’t give me a new card so I was locked out of the room, the front desk staff didn’t know how to solve the problem and had to wait for the manager

Extremely helpful and considerate staff

Staff was very friendly and helpful. Loved the gym and pool. Room service was fast and good.

Front staff not that informative at check in Bathroom needed to be. Cleaned better

Wonderful hotel and staff!

Exceptional staff and really nice rooms!

There was an excellent menu selections at the bar. The whole facility was clean inside and out. The staff was courteous and patient and the room had snacks for purchase. The shower was very nice! Thoughtful lighting setup

Wonderful hotel. Great pool. A little far from the action which could be a good or bad think (about a mile so we took Ubers).

overall it was a pleasant stay

A wash-cloth would be nice to shower with.....

Great hotel

When we got to the room, and went to bed, we found women’s underwear still in the bedding. The restaurants and bars on the property are average food and average service for the price. The furniture is a bit run down. This place was way too much for what you get. And the cleanliness was disgusting.

Staff was extremely welcoming and friendly. Great experience.

Staff was extremely welcoming and friendly. Great experience.

The experience that my guest and I had at the Virgin Nashville was nothing shy of amazing. They allowed us to check in early, and even gifted complimentary drinks as we waited. The rooftop pool was gorgeous, as well as the Common Club pool table. I’d definitely stay here again on my next to Nashville

Nice clean room, amazing staff. Very accommodating. Rooftop bar/restaurant was wonderful. Overall amazing experience. They went out of their way to make things comfortable and take care of us.

The stay was great

Staff was great and room clean. Loved that they gave us endless supply of water. One negative was we got married on this trip and my husband wanted to surprise me with rose petals on bed which the hotel says they do. But when they found out we booked thru expedia they would not do it. I was very disappointed.

Beautiful hotel in cool area. Just know, whatever price you pay you'll need to add $90 for the $55 parking (if you brought a car) and $37 for an amenities fee (whatever that means).

This hotel was a treat! Very clean rooms. The design with the separate dressing area is awesome. The staff were great. Room service was great. Valet was beyond helpful and friendly. Very great experience. First time at a Virgin hotel and now I am going to try them at other locations. Great stay.

The scenery was great. The room was very modern well decorated. The property was very clean. The staff was helpful. We also received a room credit from the hotel staff to enjoy birthday drinks and desserts, etc. Parking, we were charged for valet although we have a manual sports vehicle that the valet staff was not capable of driving therefore we had to park it ourselves but was required to pay.

The shampoo and conditioner

The scenery was great. The room was very modern well decorated. The property was very clean. The staff was helpful. We also received a room credit from the hotel staff to enjoy birthday drinks and desserts, etc. Parking, we were charged for valet although we have a manual sports vehicle that the valet staff was not capable of driving therefore we had to park it ourselves but was required to pay.

Amazing hotel with the most comfortable bed I’ve ever slept in.

Beautiful hotel. Amazing decor and fabulous room. The staff was friendly and helpful. Especially Greg and Dustin. The front desk gals- Crystal and Bianca also went above and beyond.

Hands down best hotel experience

The hotel is pretty and very clean. The pool is very nice but small. We couldn’t get a seat everyday.

Great room setup for friends traveling together with wonderful staff and a a gorgeous lobby and restaurant. Nice details in each room. Comfy beds and pillows. A great location. Would absolutely stay again.

We stayed for my friends 40th birthday and it was a great experience. There was a Christmas themed rooftop bar, set up with festive decor and delicious drinks. It was cold, so although we couldn't enjoy the rooftop itself the bar had a great view. We also enjoyed the room, everything was very clean and the beds and pillows were so comfortable. There are some places to eat in walking distance, but SO much is a 6-10$ uber ride away. It is quiet there, so if you're looking for some Broadway action, this isn't the pick for you. Expect a pricey uber during peak hours from this hotel! For us, it was the perfect balance of both luxury and fun.

Food was amazing

There was no hot tub and the pool is closed all winter, yet they still listed these amenities :(

N

Kind

It was a wonderful experience

Clean room, all the staff were so kind and loving toward our dog. It was very convenient to have a coffee shop on site as well. It was also beautifully decorated for Christmas!

The room was very clean and comfortable. The amenities were very nice and the staff were very kind and courteous.

One of the best resorts i have stayed at. Staff was amazing and i felt like i was at home. Very highly recommend this hotel. We will be back.

Staff was great! Friendly Service, Breafast was

Awesome

The facility was impeccable and the staff was very helpful when they needed to move our location from the noise of the elevator and construction. Wish they would’ve placed us in the appropriate room to begin with.

Excellent Service

Superb

Staff was exceptional!

The room had faint smell of urine. The seating in between the queen beds had stains. The shower floor could have been cleaner. The bed was really comfortable.

Didn't have breakfast

Clean Room, pleasant atmosphere, robust bar offering

Spotless Room. Courteous Staff. Incredible Amenities!

The staff is always exceptional and the overall vibe is perfect.

Clean nice views and great amenities

We had a great stay at the Virgin in Nashville. Staff was awesome. Food was great!

We had the perfect room for a girls trip: 2 beds, 2 sinks, 2 closets, it was really made to accommodate us!

Exceptional

Excellent staff, great room, great food!

Great place. Great staff. Dig friendly!

Yes

Loved the rooms and all the cute decor and features, comfortable bed

A bit querky but excellent service. The pillows

Thank you.

Exceptional

Very clean, very nice and accommodating staff, interesting decor, great overall vibe

All the staff were warm and friendly. Anything you asked for was promptly resolved.

My 3rd time staying her. I absolutely love this hotel . The staff are awesome, the place is clean and beautiful. Feel right at home

Exceptional

Rooms were amazing Staff were fantastic

Great

Exceptional

Better toilet paper

Superb

Location was nice and quiet but not too far of a walk to Broadway or the Gulch. Food and service was amazing everywhere we tried in the hotel. You can tell they really emphasize customer service with their staff. Rooms we clean and updated, bed was great.

Excellent staff

Super nice greeter to help with luggage. Rooms were comfy and clean. Roof top pool space is awesome. Front desk personnel helpful

Super nice greeter to help with luggage. Rooms were comfy and clean. Roof top pool space is awesome. Front desk personnel helpful

Great vibe and bars and entertainment. Really nice rooms.

It was a great place to stay away from the noise of downtown Nashville but close enough to walk.

great location & staff

Location was perfect

Comfortable room, good good, nice gym and pool area too

The property was clean, it looked as described on the website, the rooftop pool was beautiful No comment

Beautiful property in the heart of Music Row with luxury facilities and a friendly staff. Will stay again!

Stylish, polished, friendly and well located.

Overall very good. Liked that it was walkable to Broadway but also there were several nearby restaurants and bars. The room was laid out very well also.

Room was not what I paid for the first night rented a suite they gave me a regular room . Next day finally got a suite hope they adjust the price ??

Beautiful hotel, outside of the busier areas of Nashville but still convenient. Gorgeous room, with high end furnishing and linen. Very thoughtfully done! Great food on site. View from the rooftop bar/pool is fantastic, particularly at sunset!

The pool area was delightful. I stayed here for a week and it was great to be a scooters ride away from downtown.

Excellent! Would book again in a heartbeat.

Super nice for a good price. Rooms are super cute and the staff is great

Great location and very clean

Wonderful hotel, amazing staff, and a fantastic location in Nashville! We will definitely be coming back!

Great hotel!

The hotel ask for my card for incidentals but charged me the full amount for the stay saying hotels.com never paid them. I brought this to their attention before they did it and after they did it. I spoke to guest services multiple times during our stay and they have yet to resolve the issue a week later.

Overall the best hotel

nothing

This was the first time in Nashville, we enjoyed our stay very much but it was a little further out than we would have liked to stay. Hotel is very clean and modern.

Great property!

Excellent all around.

We had a wonderful stay. The hotel is beautiful and so close to everything!

Fabulous hotel, great rooms, wonderful staff and convenient for an easy walk to Midtown a longer but still not too bad a walk to main bars on Broadway

Staff was great in every capacity. Bar and dining options in main lobby and on 14th floor pool club. Only downside wad the "element" at the pool club. Pool is open to public and not exclusive for guests. Women looked and acted like grifters. We became uncomfortable with the cursing, loud, intoxicated stripper types. Not a family friendly atmosphere at all. I understand people are there for a good time but that should be reserved for guests who can afford to stay in the hotel.

Convenient and away from all the crowds of broadway.

Great Property!!!!

Great location, a quick uber ride away from music & shopping. Loved the design of the hotel, the friendly staff and common area/lounge/restaurant. Rooftop pool had great apps & drinks. Definitely recommend!

Awesome stay!

We had an amazing time and Virgin Hotel made our stay very comfortable at the endof the day

Staff excellent, pool area excellent

This was our first time in Nashville. This was a great property! Room was large and loved the ability to close off the dressing area. Loved that the restroom and shower were separate. Loved that the room had wood floors. I hate carpets in hotels! Staff was very friendly.

Loved everything! Friendly staff, clean rooms, and beautiful rooftop pool.

I was very displeased that my check-in was not until 515 when we arrived at 2:30. The website states check-in is at three and the website also states all fees and taxes are included in the price I paid however there was another $30 or so added onto my balance.

One of my favs in Nashville

Hotel was nice! Enjoyed our stay

Only issue is location of hotel is a good 10 mins to broadway

Great location. Great vibe. No gift shop

Great location and I love how dog friendly it is! Room was very comfortable. Valet parking is very expensive.

All check-in staff and all bellman were friendly, helpful, and attentive. House keeping was friendly, respectful, and attentive in keeping our room clean and tidy everyday during our stay. I took one star off in two areas due to one valet attendant being inattentive on 2 occasions and one waitstaff at the hotel restaurant being inattentive by having long personal conversation with another table while my husband and I were clearly ready for 15 minutes for our check. Ultimately we had to ask another waitstaff for our check. The waitstaff that assisted us with our check was very helpful and completed our payment in less than 5 minutes.

The room and common

Pretty Everything Was Great

Then when it came to checking out, it happened again. The staff really need to not be so letchy with the customers, it’s really put me off staying at a virgin hotel again. Lastly, they attempted to try and charge us $89.00 for an amenity fee. We were told that this was to pay for the pool party which we did not attend nor even know about. We had to argue our point and eventually they refunded this back to us. Some guests wouldn’t notice this, nor question it and I think that’s what the hotel reliy on.

Great location and wonderful staff.

Never had to wait in line before to go to hotel pool in my life. If they want to have rooftop pool parties for locals, give guests an option in August.

I couldn’t even get a seat nor could I order a drink it was so busy. Definitely sucked.

Room was small and our TV kept going out, very annoying. Our light for house keeping was broken and we only got our room cleaned once. Got bottle service at the pool and had to get a manager because we got sat and it took 30min and me complaining before we got to order anything. Manager did get us a round of shots so it did help the situation. Overall not bad but not great for the price we paid.

The hotel is impressive, our room quite comfortable but a but items are worn - watermarks scuffs and fabric pulls on furnishings , stains on sofa.....Staff was gracious and lovely. The pool was ridiculously busy....I was expecting to sit out there and enjoy some quiet time -it was out of the question. The crowds were there to party. Cheers to them....we had a good time without pool time. The Late Great is a wonderful and beautiful addition - they need an experienced bartender to top it off.

Staff was awesome and entertainment also!!

Staff everything Dogs on the furniture

Love everything a out this hotel except it s not walking distance from broadway but really close by taxi ! The pool is super cool and the food was amazing

Fantastic hotel. Good location. Wonderful staff.

I love it

The pool was really cool!

Excellent!! Everything was Excellent.. the service, the staff, the drinks, the food, amenities, the people, the room, Everything!

We had a blast here! Great rooftop pool.

Beautiful

Loved the pool and the incredible service+

Top notch hotel in Nashville. Awesome bar. Fantastic room with great views. Such a neat hotel in the Music City.

Great style, great design in the guest rooms and throughout the hotel, great pool even if small, fun vibe overall!

Housekeeping was another major issue. I had to call every single day just to request basic cleaning and fresh towels. Even then, it took hours for anyone to show up, and when they did, the cleaning was minimal at best. The biggest letdown, however, was the pool area. While the hotel’s pool itself is fairly small, it allows outside guests to use the pool, which made it nearly impossible for actual hotel guests to enjoy it. Every day it was packed to capacity, and finding a seat or space to relax was a constant struggle. The only positives were the location — which is very convenient — and the overall aesthetic of the hotel, which is beautifully designed. But sadly, those few highlights weren’t enough to outweigh the lack of comfort, cleanliness, and guest consideration.

Excellent hotel. Very friendly and accommodating staff. Very clean and welcoming accommodation. All you can expect from a great hotel!

This hotel is amazing! The staff are all very friendly and helpful. It’s a fun vibe without being too loud or trashy. Loved the outside bar and patio with happy hour every weeknight. The rooftop pool is fun! Our room had great amenities and bed is VERY comfortable. We slept great every night and weren’t ever woken from any external noise. The coffee shop is amazing! Location is about a mile from Broadway Street - Lyft was very cheap and it’s walkable (if it wasn’t so hot out). We would definitely stay here again!

We loved it. The roof top pool was really crowded but overall a nice hotel and good experience. It would have been nice to have water in the room instead of asking for it and room cleaning was inconsistent. Otherwise it was great.

Although a little ways from Broadway this is a gorgeous property. Staff was fantastic and friendly and rooms trendy. It would be better if pool area was for guests only as it was way too busy to enjoy. Loved that Virgin is giving back to the communities they serve and offering events such as the pet adoption evening. Was sad to miss it! Look forward to trying other Virgin properties in the future.

Loved the rooms

We enjoyed the stay. The only negative feedback is that the pool gets busy and there aren’t a lot of places to lounge. It’s a rooftop pool which is super cool.

Needed a few healthier options at the restaurant- allergy friendly and organic. I would stay at a Virgin property again!

The staff was tremendous, helped us with dinner options, tours, etc. So friendly, just a great time!

More dessert options

Was not told there was a $300 deposit per room and that it cost $55 to park your car at the hotel that you’re already paying. Therefore, you have to pay an additional $55 a night and if you want to use the pool, you have to reserve. Most of the seats which are very expensive must be reserved or it’s first come first serve. be prepared to spend a lot of money here

Hotel was great, my only complaint would be that the pool is too small and has little to know seating to accommodate even a fraction of their guest. Other then that, I had a great time

Staff was super friendly! Food was great and the pool was amazing! Will definitely be back!

Great property! Pool cabana and bed rentals a little expensive for the return. Great restaurant and bar, but would would be great to have some live music in the lobby area

This property is aesthetically beautiful. The decor is top tier and the staff was pleasant and accommodating.

It was fine

Bright, clean and modern. Loved the cafe and restaurant bar and outdoor patio on the ground floor, and restaurant and pool on the top floor.

We loved the hotel and had a great time!

Hotel had great indoor/outdoor bar. Also a rooftop bar & restaurant. Loved the decor.

No phone in room. Asked nightly for a phone or room service or even towels. No one was helpful. Sad because I stayed here exactly a year ago and was blown away with the impeccable service and rooms. Never got clean towels or sheets changed out and didn’t leave the door on private!! Was not let into pool with DI playing like last year and it wasn’t a private event and we paid to use pool. Horrible experience will report to corporate and never staying here again! Buyer beware!!

It was amazing

Check in welcome was quick and courteous. The food we ordered to the room was amazing.

v awesome rooms awesome staff

Had a great stay! The property was lively with plenty of dining options right within the hotel, which made things super convenient. The amenities were excellent, especially the overall vibe and accessibility. Only wish the pool hours were communicated more clearly, but overall, a very enjoyable experience. Would definitely return!

The hotel itself is very nice. However, I’m basing this review around the use of the rooftop pool. It’s very pretentious for what it really is. They open it to the public at 11 a.m. and the public gets preferential treatment over the paying hotel guests. We got a poolside table and were told that if someone else, who wasn’t staying at the hotel, came and paid for the table they would ask us to move. It’s a VERY small pool and area to begin with. I was very leery about the pool water itself. Didn’t seem clean as it had a yellow tint and most of the people in it were drinking all day and I never saw them get out to use the bathroom. The bathrooms themselves were dirty and unkempt. We expected more for what we paid for the rooms. The drinks were way overpriced. There are plenty of other hotels in Nashville that I won’t be staying at this one again.

The ambassador for the hotel was outstanding! Very helpful, would like to thank him very much!!

Fantastic staff

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We loved the roof top pool, rooms very nice and clean. Very accommodating staff and great restaurant

Here with dear friends to celebrate all of us turning 50 this year! The host was amazing and very very nice! Rooms were clean, food readily available , pool was hopping ! A very classy establishment run by above ample employees whom were all upbeat, eager to serve and friendly . As a business owner , they represent the hotel well !!!!❤️❤️❤️

I wasn't offered any VIP upgrades, dinner 2 days later at the Comms did not go as well as the breakfast, but the staff took care of the issues we brought to their attention. Checkout was smooth and fast.

Great location. Lots to do that’s not on broadway. Cute coffee shops and dinging options

Cleanliness, friendly staff, great food options, pool service was great, and the hotel guests were all fun.

Great coffee right around the corner at Mr. T. Staff at hotel super friendly and helpful. Clearly love their jobs. Kind of wish a breakfast was included. Pool on the roof over looking the city was great. Overall a wonderful stay. 30min walk to broadway or a $6 uber ride. Definitely will visit again. Love Nashville.

This place was amazing. Beds were so comfortable and clean.

Nice Parking

The shower and bathroom setup

Loved it here

We planned a staycation at the Virgin because I had been there for a conference and thought it was a nice hotel. VERY disappointed that we did not know they opened up the pool for day passes and it wasn't reserved for hotel guests. When we arrived Saturday afternoon to use the pool it was SO crowded and full that we didn't even want to use it. Sunday AM it was open to hotel guests at 8 am. which we took advantage of. But they kicked us off the daybeds 25 minutes before the pool was to open to the public. Have never had such a bad experience at a hotel pool and I travel a lot. I will not be coming back to this hotel and it seemed like they prioritized the day pass holders instead of the people who spent money on a real hotel room. Not a good practice.

Clean, great staff, great area. Would stay here again!

We had a great stay at the Virgin Nashville. The hotel is very well kept and the staff is friendly and professional. We liked the location because it was away from lower Broadway but close enough (20 minutes) to walk it. The hotel was quiet enough, and the beds were comfortable. The room was well appointed. The only thing that you need to know is that the pool (which we didn't use) gets packed on the weekends because non-guests can pay to use it. The frustrating part is that you pay a resort fee and I'm not exactly sure what for. We did use the gym and it was well appointed. Overall a very positive and enjoyable stay.

Great hotel.

Property staff were very attentive love it !

Third year in a row staying here. We love it.

This was a cute hotel and the service was great in the hotel, but the pool was not ideal. They allow people to come in for $20 that aren't staying at the hotel and don't seem to have any sort of max capacity. This place has 10 lounge chairs. The hotel has 14 floors. When we were there a run club came in and you couldn't even move on the pool deck. I certainly wouldn't recommend this over other pools in the area whose hotels are more concerned with their guests than people who are bringing them $20.

Great place to stay in Nashville. Awesome hotel!

Had a great stay! Staff was so friendly

Excelente food, cleanliness, quietness.

The food selection was very good at both of the onsite restaurants.

Staff and facility were both great!

Super clean & staff was very accommodating!

This property was amazing, food, staff, pool, price, location all 5 star!

Staff were amazing. Greeted by Greg who was hilarious and took great care of us. Dustin & Jonathon (valet) were so nice & helpful. The pool… looks like it was never clean during our stay. Glow sticks at the bottom from the night before. Credit card floating along with clumps of hair. Disappointing.

Great location to walk along Music Row

Great accommodations!

Absolutely fantastic stay. Only complaint would be the cleanliness of the pool.

After having prepaid and booking my room in advance. I landed in Nashville at 930 pm and received a message from them that my booking was an error and they would not have a room for me. After all of this trouble the supervisor was incredibly rude and acted like "no big deal".

The restaurant and first floor Our room was dirty. My dog kept finding things hidden under the bed and tables. The shower and toilet were in the same room which seems gross to me.

Great location, and amazing staff. Over the top property from the rooms to the amenities. Pool bar should open earlier than 11am

Great location, dog friendly and staff was awesome! Room was also comfortable. Valet parking makes you pay all at once in the beginning which was unfortunate as we only planned to park one night out of the three.

Location and outdoor area. I booked for the pool. However it had a private party and was not able to use. That should have been told to me before booking and at check in!!!!! We didn't receive housekeeping at all! No access to rooftop pool!