The Hermitage Hotel

Beautiful hotel and very friendly staff. Loved the dill martini! I needed breakfast by 6:30am sharp due to a flight and they were not a minute late when delivering it. Great customer service.

Very friendly staff and all round an excellent stay.

This was an amazing stay for a couple of nights . Everything was top tier …

Superb

The room you chose was sub par! For this amount of money I expect a decent room with a view! Turn down service at 9:30 is ridiculous! The car rental was a POS Mitsubishi that had 70,000 miles on it and made me feel pretty stupid! Wake up and start giving to the people who support you!

Exceptional

Exceptional service all around from everyone. Thank you for an incredible experience.

Everyone was friendly and helpful. Loved the bathroom. Bathtub and shower were separate. Enjoyed taking a bath every night.

Everyone was friendly and helpful. Loved the bathroom. Bathtub and shower were separate. Enjoyed taking a bath every night.

Excellent staff, hotel condition and location

Great hotel for Nashville very bougie

Housekeeping was excellent

Nice historical hotel

It was all amazing and staff was truly exceptional!

Superb

Exceptional

It was beautiful.We loved the flowers and the main entrance.

Exceptional

It was beautiful.We loved the flowers and the main entrance.

It was a beautiful hotel beautifully decorated

Also no coffee machines in rooms?? First “luxury” hotel I have stayed in that has no in-room coffee. Would definitely not go back.

Business center would be nice! A pool would be awesome!

Pleasantly surprised by how beautiful and grand the hotel was.

The

I loved everything about this hotel. Can't wait to stay here again!

Our checkout experience was extremely poor. Since we had a flight at 7:00 AM, we left the hotel at 5:00 AM. Despite being such a high-end property, there was only one staff member available. When we arrived at the front desk, he told us the system was already closed and that he couldn’t review the documents, even though I had not yet been able to check or confirm the extra charges. Because he was the only person working, he then left to retrieve our car. Meanwhile, we realized that we had forgotten our bag inside the hotel. As the doors were locked, I was unable to re-enter the property to retrieve it. We repeatedly called the hotel and rang the bell multiple times, and in the process of trying not to leave our belongings behind, we were at risk of missing our flight. It is absolutely unacceptable for a property of this level that guests cannot re-enter the hotel for nearly 20 minutes—especially considering that my passport was still inside the lobby, as I wasn’t even sure whether the checkout process had been properly completed. Additionally, I had ordered balloons as a surprise for my sister’s birthday. On one document, the charge was around $185, while on another it was over $200. I cannot understand how balloons could cost a total of $385–400. It is also very concerning that a single staff member was responsible for valet, checkout, and door duties all at once in such an expensive, five-star hotel.

Our checkout experience was extremely poor. Since we had a flight at 7:00 AM, we left the hotel at 5:00 AM. Despite being such a high-end property, there was only one staff member available. When we arrived at the front desk, he told us the system was already closed and that he couldn’t review the documents, even though I had not yet been able to check or confirm the extra charges. Because he was the only person working, he then left to retrieve our car. Meanwhile, we realized that we had forgotten our bag inside the hotel. As the doors were locked, I was unable to re-enter the property to retrieve it. We repeatedly called the hotel and rang the bell multiple times, and in the process of trying not to leave our belongings behind, we were at risk of missing our flight. It is absolutely unacceptable for a property of this level that guests cannot re-enter the hotel for nearly 20 minutes—especially considering that my passport was still inside the lobby, as I wasn’t even sure whether the checkout process had been properly completed. Additionally, I had ordered balloons as a surprise for my sister’s birthday. On one document, the charge was around $185, while on another it was over $200. I cannot understand how balloons could cost a total of $385–400. It is also very concerning that a single staff member was responsible for valet, checkout, and door duties all at once in such an expensive, five-star hotel.

I have not experienced such excellence in quite some time. I wanted to move into the hotel!

The room was lovely, good view. Housekeeping staff worked their magic exceptionally well every day 11 / 10. The door staff are very helpful with tips about the locality. The restaurant is good and the downstairs bar is a lovely place to hang out. The cafe food comes from the same kitchen and is high standard. The lobby is beautiful and comfortable. Front desk were great. The lack of tea and coffee making facilities in the room is a big oversight. Quite difficult to order afternoon tea in the lobby. Some of the staff dropped the ball a number of times. The noise through the door of the adjoining room was only slightly annoying.

The room was lovely, good view. Housekeeping staff worked their magic exceptionally well every day 11 / 10. The door staff are very helpful with tips about the locality. The restaurant is good and the downstairs bar is a lovely place to hang out. The cafe food comes from the same kitchen and is high standard. The lobby is beautiful and comfortable. Front desk were great. The lack of tea and coffee making facilities in the room is a big oversight. Quite difficult to order afternoon tea in the lobby. Some of the staff dropped the ball a number of times. The noise through the door of the adjoining room was only slightly annoying.

Wonderful!

Great hotel

Beautiful Hotel and staff was wonderful.

Hotel

It’s a beautiful hotel, well run, great attention to detail such as the water pressure in shower is excellent, great towels and sheets, and turndown service. Lobby bar lets you enjoy a uniquely lovely space.

Great location close to Broadway and museums. Very friendly and helpful staff. Our room felt luxurious. Really well cleaned every day. Nothing

Loved the extreme customer services! Everyone was awesome! The temp control was a little difficult to figure out , and I couldn’t get the in house phone to work in the room.

Loved the extreme customer services! Everyone was awesome! The temp control was a little difficult to figure out , and I couldn’t get the in house phone to work in the room.

The details were impressive. Rooms was clean, staff was accommodating and helpful, the lwvel of class was far beyond expectations

Gorgeous hotel. Extremely clean. Wonderful staff and amenities.

Exceptional

Always a great stay here. Newly renovated, excellent restaurant. Great locatiokn in the city.

Nothing comes to mind

Superb

It was all glorious! Style, hospitality, clean!

Superb

Beautiful property. Wonderful staff. Very clean. Nothing.

Nothing.

I love the location and it was so beautiful, especially at Christmas time. The staff was great as well!! Also had complementary champagne when we arrived in our room. The only thing I wish was more affordable eating options or a breakfast type option or even coffee inside of our room, but they do offer coffee in the lobby that’s free.

I love the location and it was so beautiful, especially at Christmas time. The staff was great as well!! Also had complementary champagne when we arrived in our room. The only thing I wish was more affordable eating options or a breakfast type option or even coffee inside of our room, but they do offer coffee in the lobby that’s free.

Everything and everyone was nothing short of AMAZING!

Hotel has a rich history, competent wonderful staff, clean and well maintained. Looking forward to our next visit.

Everything about our stay was perfect. The hotel is absolutely gorgeous and with the Christmas decorations it was even more spectactular. We ate in the restaurant for both dinner and breakfast. Both were great. Breakfast portions were hearty. Can’t wait to stay again soon.

The room and the service was excellent.

Fabulous place to stay! Service was excellent!

Beautiful place, my wife and I were provided the feeling of being taken care of. All of your staff was superb. Tyler provided an elevated experience. This hotel is beautiful. And with the combination of staff performance. Hands down my best hotel experience ever. I highly recommend staying at this historic hotel. 10/10

Perfect room with beautiful view of the plaza.

Room was excellent! Service was great!

This was a splurge we are thrilled we took! Such a lovely stay with lovely staff and gorgeous surroundings. Highly recommend!

Room service came into our hotel room unannounced. They didn’t knock or say “room service”. I felt unsafe and uncomfortable and asked multiple times for them to leave and they didn’t.

Everything you would expect at a 5 Star property. Amazing staff, excellent dining options, and a “feel” that 5 star hotels often claim, but The Hermitage has the feel in their culture that makes the entire experience one that you will never forget.

Nice room

Beautiful hotel

Lobby was beautiful! Staff was so happy to help anytime we needed anything! Loved the turn down service!

One of the best hotels I've ever stayed at!

Attentiveness of employees Decor was top notch Nothing … it Was perfect!

Gorgeous hotel with excellent staff

The headboard was sticky and gross, towels were torn and the sink didn’t work. Incredibly disappointing at an allegedly nice hotel.

The dining room decor was not memorable and not inline with the beautiful architecture of the building.

The staff, amenities, location, and history sets the Hermitage apart. We had breakfast every morning at Drusie & Darr by Jean-Georges, and it was wonderful. If you’re into luxury, style, and heritage, then the Hermitage is for you.

The Hermitage Hotel is an absolute gem. We celebrated our anniversary here, and it could not have been a more perfect setting for such a special occasion. As an interior designer, I’m always seeking the well designed hotels where every detail makes guests feel relaxed, pampered, and inspired — and The Hermitage delivers on every level. Design & Atmosphere Recently renovated, the hotel’s interiors are a perfect example of timeless elegance. From the restored stained-glass ceiling and historic brass chandeliers in the lobby to the refined palette and details throughout, the craftsmanship is impeccable. Our light-filled room felt serene and indulgent, featuring plush carpets, crisp bedding, and a spacious marble bathroom. The deep soaking tub — with its sculpted armrests and smooth surface — was the most luxurious I’ve ever experienced. The renovation beautifully preserves the hotel’s historic grandeur while integrating modern comforts expected by the well-traveled guest. Service & Experience Service was equally exceptional. The staff graciously arranged a private historical tour of the property, which included a behind-the-scenes peek at Drusie & Darr, where Jean-Georges was hosting an event with celebrity photographer Tim White. When our departing flight was delayed, the team kindly extended a late checkout — a small gesture that exemplified their high level of customer service. Style & Vibe What I love most about The Hermitage is its balance — luxe without being stuffy. The ambiance feels refined yet inviting, with a sense of “cool” that evokes the effortless sophistication of the Hôtel du Cap-Eden-Roc in the South of France. The new exhibit of Tim White’s celebrity photography adds a contemporary flair to this historic landmark. Location Perfectly situated downtown, The Hermitage is just a short walk from Broadway — the vibrant heart of Nashville’s live-music scene. We will always remember our stay at The Hermitage Hotel. No complaints except that our hotel was not made up until late afternoon. We were in the room until late morning so once we notified the front desk, they sent housekeeping immediately.

Just amazing hotel - the staff was so attentive and the hotel itself is just beautiful!

Beautiful

such friendly staff beautiful hotel

Impeccable service

Favorite property in Nashville!

The reason for not 5 stars was the weddingreception in lobby. I made us feel very uncomfortable in the entrance. We felt likr we were intruding.

Wonderful!

A

I got a raw hamburger at the restaurant and when I check out the charged me 58.00 for parking in the garage. I didn’t have a car. I don’t expect those things not to be resolved before I leave to go home. Won’t stay there again

Beautiful hotel, staff always on hand to welcome you, could not fault this hotel obviously a bit on the pricier side but well worth the extra money as a treat. Easy walking distance to all main attractions

The finest hotel I've ever stayed at.

Excellent hospitality and great location. Would definitely return here!

This is not only the best hotel in Nashville it is one of the very finest in anywhere. The hotel is beautiful but is is actually the staff that make it standout. The bellman and valet were particularly great. The front desk was awesome. Overall just a terrific stay. Even the general manager stopped by during cocktails to check in on our visit. Very first class experience.

Beautiful historic hotel downtown. Highly recommend; would stay again.

Beautiful property and the staff were very kind and friendly!

Nashville did not disappoint and will definitely stay at the Hermitage again.

We had a wonderful experience at The Hermitage. I would highly recommend it. The hotel is beautiful. The staff was excellent. The location was great.

The hotel is gorgeous, especially the lobby. Loved the pink cafe and ladies room.

Bathrooms in lobby and all the gold were unique . Everyone was consistently friendly and helpful

A wonderful stay with southern hospitality.

We decided to stay here based on our friends recommendation and we wasn’t disappointed. Great service, excellent room and the location is great. Close enough to the bars, restaurants and clubs but far enough away from the hustle and bustle of the night life. We would definitely go back to Nashville and we would stay here again.

Awsome hotel! Very elegant and well kept up. The staff was wonderful. Very friendly and accommodating. Loved the rooms.

The Heritage was so beautiful. Service was excellent and attentive. Customer service oriented. Very historical property and accommodations were up to date. Wonderful place to visit. Will be back in the future.

Comfortable, safe, beautiful!

This is a beautiful historic hotel in a great location with even better staff.

Beautiful hotel, amazing restaurant, amazing service

Everything was perfect and luxurious!

Beautiful hotel with great friendly staff

Excellent hotel. Staff was friendly and professional. House cleaning came twice a day and did a turn down service. Coffee every morning. Great lobby and restaurants. Highly recommend

While most of our experience was a fabulous 10/10, there was one flaw which reduced the rating to 9/10. First the positives: Beautiful rooms and hotel, great housekeeping, good location for downtown, nice coffee in lobby, friendly and welcoming concierge ,front desk, door men and luggage staff. However after reservations and concierge Natalia had kindly reached out to ask how they could help with our stay , we encountered Bartender Jay from Michigan in the Oak Room who obviously needs more training on customer service. After attending a nearby concert, at least 20 Hermitage guests came to the Oak Bar hoping for a small bite. Jay sternly said the kitchen is closed. I asked him if we could get some nuts or popcorn , he said no and no. After noticing that my $22 glass of wine was poured much smaller than the guest next to me, he said no it was poured correctly. But in room dining was available until 1 am and it was 11;15pm?

Excellent hotel

The staff is always friendly, the rooms are well appointed. The Tiffany glass in the foyer is breathtaking.

Always a pleasure being at the Hermitage. Elegant, comfortable, extremely friendly. Home away from home.

Good

Lovely hotel enjoyed the relaxed atmosphere, and great rooms. We particularly liked the ambience of the Bar downstairs and the very attentive and knowledgeable barman Max.

Great hotel. Five stars all around. Perfect location. Front desk Jason made us feel very comfortable and welcome. We will be back.

Loved this hotel

Excellent hotel. Very pleasant stay. Staff very friendly and helpful. Lobby beautiful. Rooms very nice. Everything in working order. No construction or renovation happening; no noise issues whatsoever. Excellent restaurant choices in the vicinity, and Broadway St. is only a few blocks away, easy to walk to.

service , decor , smell, housekeeping attention to details should offer smaller size bottles of water ( larger than the ones at the front desk) to be able to buy to take to the office / meeting / on the road.

Staff were incredible and so attentive Cucumber martinis were incredible Beautiful architecture Food was delicious

Fantastic hotel. Thank you.

Awesome experience and service

The Hermitage is a beautiful hotel with wonderful staff and a great location a few blocks away from the craziness of Broadway. We thoroughly enjoyed our stay and would highly recommend to others.

It was stunning

Very beautiful hotel, friendly staff and great location. It was a bit cold, and made it hard to enjoy everything inside, but overall was fantastic.

Perfect in every way.

This hotel always has the nicest staff very accommodating. It’s nearby Broadway, which is just footsteps away. Parking is easy and is always convenient.

Expedia forgot to make the reservation for the Hilton (after taking $1250) So we were put in Hermatige instead.We’re happy now but Expedia sucks

I love my stay great hotel

If you are staying in Nashville and want an elegant place to stay, look no further than teh Hermitage

Fantastic hotel. Lobby is gorgeous and room was large, comfortable, and clean. One of the nicest hotel rooms I’ve ever stayed in. Staff is awesome and housekeeping and room service was excellent. I’ll definitely stay here when I go back to Nashville.

Best hôtel experience in a long time. Attentive to detail and very pleasant staff. Gorgeous building and very clean. Would be back in a heartbeat.

The hotel is spectacular. We loved the location, could walk to many things. Parking was expensive but it’s a city, so not too surprising. The room was beautiful and large. The gym was nice. We loved our luxurious stay!

Excellent stay at a historical hotel downtown Nashville.

Everything was perfect! From the first step in with the doormen to the front desk and cleaning staff. Bathrooms were awesome and had the best shower with super large towels! I even purchased the shampoo and conditioner! Having to leave!

the price

Wow what a beautiful hotel and amazing service and atmosphere.

Beautiful Historical Hotel with excellent service.

We checked in pass 10PM after driving 10 hours all day and would have loved a hot shower! We checked out less than 24 hours later. We knew the staff was stressed so we were polite and kind to everyone. However upon checkout it would have been nice if the property would have discounted the rate for the inconvenience. I’m sure if we would have been angry and irate they may have. I was surprised they didn’t.

Fantastic property

The bar tender Myles was awesome though.

Lovely experience

Very nice. Great craft cocktails in the bar. Great service.

We could not get the temperature above 70 in the room and had to use the extra blankets. The nightly turndown service was very nice Tyler, our gentleman who helped us to the room with our luggage, was super nice and accommodating. Didn't catch the name of our early morning luggage person, but he told us it was his first time because you were shorthanded. He too was fantastic.

Historic hotel, staff is very welcoming. Room very clean.

Beautiful place!

I don't think its worth the price. Also got very expensive room service and it was really bad. So many other better places for less.

They exceeded our expectation in every way. The service level is amazing!

Fair, disappointed

Great seevice!

AMAZING place

The rooms are gorgeous and immaculately clean! The nightly turn-down service is such a treat! N/A

We enjoyed a lovely 3 days at the Hermitage. We felt very pampered by the staff.

Fantastic I loved it.

Wonderful stay at a beautifully restored historic gem!!!

Everything was excellent great service and very accommodating. nothing

Excellent service, staff and beautiful hotel with fantastic amenities and food.

Lovely experience. Worth every penny

What an amazing Hotel. The service was on point and Mickey, the mixologist, was a pleasure to speak with.

Service is top notch

Rooms were beautifully appointed and very comfortable. I had a lovely view of the capital. The window in my room was drafting when closed and did not provide sound insulation from the outside, but neither of those issues bothered me. The service at the hotel was top-notch throughout my stay. I believe one of the people behind the desks name was Hope. She was especially wonderful making everything happen.

Wonderful, as always.

We had a wonderful experience at the Hermitage and would definitely stay there again.

New Years. Delicious dinner.

Beautiful hotel with so many nice amenities. The cafe and resturant are excellent.

Treat yourself to old school hospitality and stay at the Hermitage.

Stunningly gorgeous hotel! And off the beaten path which is so nice and quiet.

Beautiful

Exceptional service from entering the front door Bell service to the late checkout luggage service. Everyone that worked there seemed to truly love what they do and took such great pride in their very effort.

Stayed downtown to walk to the Ryman Theater. Short walk to Broadway and super excellent property. Fabulous rooms and lobby decorated in Christmas lights.

Supe

We are having dinner in the restaurant…great setting and menu but the wine mark up is excessive.

limited access to seating at the bar, lobby and restaurant

Beautiful property, gorgeous lobby, nice and helpful staff

An absolutely beautiful and historic hotel, with a gracious staff to match. Impeccably clean and comfortable room, superior room servicing. Wonderful food and drink options on site.! Relaxing and restorative!

My wife and o had a great weekend in Nashville and enjoyed our stay at the Hermitage. The hotel was in a great location with easy walks to the main attractions downtown.

Service was great! Everyone was friendly. Would recommend 1000x

Everything about property was exceptional. Valet (Michael was amazing. Left phone on console and he brought to our room without being asked, Amazing!) Rooms were incredibly spacious and clean. Water pressure on 7th floor was SUPERB. Love the mini bar, room service, and big soaker tub. We enjoyed all the amenities offered by property. Would definitely stay again.

Great management !

The service at this hotel was amazing! Rudy is an absolute star at the front desk. I needed to work unexpectedly and he helped me find a quiet space for a couple of mornings. The entire staff was friendly and helpful and nothing was too much for them. It really blew me away. The hotel itself is a historic gem. Steps away from all of the honky tonk action but tucked away in a quiet spot. Highly recommend!

The Staff!! Was what made our stay outstanding. Spot on!

LOVED it!!!

Incredible. Wife and I came for two nights and nothing felt better than walking into the lobby after a long day.

Beautiful property! Amazing stay. We look forward to coming back soon.

This is true Tennessee hospitality. The staff knows your name, they are there to offer you water or whatever you need. Just note that while there is excellent complimentary guest coffee to take out from one restaurant, there are no in-room coffee makers, refrigerator, or microwave. After i checked out of The Hermitage Hotel, I checked in to another which had a significantly smaller room and fewer amenities. Definitely recommend you stay at least one night at The Hermitage Hotel

An exquiste representatation of hospitality at its best. The restoration of the early 20th century rococo empire esthetic transports one immediately as you enter the doorman atteded entrance. From there, all the attention is focused on the visitors comfort and convenience. The lobby, restaurant and cafe, to the suite oriented rooms are an experience in the definition of luxury. Not to mention the Hermitages' place in the history as the pinnacle location for the passage of womens suffrage. In our modern day world of unexceptional expectations, the Hermitage reminds one of expectatations fulfilled.

5 stars all the way Will be back!

History. Luxury. Cleanliness. Comfort. Service. Location. Food. Tub. We hit Broadway at night so being in walking distance was a plus. We live an hour away and have used many of the luxury hotels, but Hermitage is a favorite.

The only slight issue we had was that the hot water for the shower on the 8th floor was very slow in coming. Otherwise the staff and facilities were exceptional!

Staying at Hermitage in Nashville can only be compared to the difference between a Mercedes and a Rolls Royce. Mercedes is an incredible vehicle but when you go to a Rolls Royce, everything is noticeably better. The way you feel, the ride, how others see you, etc. I have stayed at many hotels in Nashville but nothing compares to the Hermitage experience.

The HERMITAGE is quite frankly not only beautiful from the moment you walk in but memorable from the moment you walk out.

Amazing!