The Capitol Hotel Downtown, an Ascend Collection Hotel

Nothing

Location of the hotel was fabulous Staff was very friendly The exterior needs to be freshened

Paying for proximity. Bed was hard. Water pressure in shower was drizzly. Elevator was broke.

The staff were so helpful and nice!

It was fairly close to the amphitheater The room is small even for two people, but for four people it was way too small

Only complaint is the cost of parking

Great breakfast!

Our check staff member was very helpful!

We were able to check in early, spacious room with cleanliness up to standards. Great location only a short walk away from broadway Shower pressure wasn’t fantastic as it would consistently dip whilst in use but still good enough to use

Very good

Pleasant

Very good

Loved the location. Close walk to Bridgestone arena and all locations. Clean rooms and friendly staff

Way overpriced. This is not a $190 night room. More like $120 ish.

Location as good. Room size was fine. Good breakfast. Great staff! Way overpriced. This is not a $190 night room. More like $120 ish.

Rooms are very small for having 4 adults in the room

Clean Room, good breakfast, easy access to the rooms

elevator out of order & nosiy college kids

Staff very friendly. Valet service exceptional. Breakfast good and staff excellent.

Toilet didn't flush well, ran out of hot water and shower water pressure. Live music was not available like advertised l

Friendly staff, safe and clean, breakfast was good, clean facility Toilet didn't flush well, ran out of hot water and shower water pressure. Live music was not available like advertised l

Parking rates for valet alot cheaper than others. Breakfast was good. Nice selection and clean area. Dirty walkways outside rooms.

Had 2 rooms booked, was to be adjoining. They were around the building away from each other. The bathroom sliding door situation was ridiculous. The toliet room is where a door should be. Should have been discounted rate with the construction going on that was not disclosed when reserved room in January. The valet parking price went up but we should be in for old price since room was book prior to January 25. Best part was the staff. Mrs. Gwen I think was her name was very nice and helpful. There was another young lady who helped us later in the day that was nice too.

Good

Exceptional

Pictures fool you into thinking it's a beautiful place to stay until you get there you go from hotel to motel real quick walls were really thin I was next to the cleaning closet so I herd wheel carts all day best thing about this place was the bar Alissa was the best and made the place fun

Passable

Our air conditioning did not work

I didn’t eat breakfast there so I can’t rate it, but it’s really nice having the breakfast available. Initially, I was put into a room on the first floor, which I did not feel comfortable with because the windows faced the street, but they quickly moved me to the third floor. The room was updated and clean and nice.

Staff was very friendly! Rooms were clean

Staff was very friendly! Rooms were clean

Exceptional

Most staff friendly. Room was basic but ok. Cleanliness of room not great - long dark hair EVERYWHERE particularly in the bathroom (I'm blonde) We stayed 4 nights. On 3rd night we asked for fresh towels and room to be made up which housekeeping smiled and said yes but never came. Breakfast staff lovely but unfortunately we found breakfast poor. Chewy bacon/rubbery pancakes etc.. Great hotel location to explore and a short walking distance to broadway.

This place is good overall if you want to be very close to the downtown or you’re going to the Ryman, and you don’t want to break the bank. Breakfast was ok, it’s free and many hotels downtown don’t do it at all, so there’s that. The elevator in the lobby wasn’t working.

Well

Very good

I liked the breakfast The fact the room was nothing like it shows online

The fact the room was nothing like it shows online

Room was clean. Staff was thorough & kind.

Good location . Good breakfast . Clean room . Fitness room under construction . As well as other areas under construction.Parking 35 dollars plus per night . These things should be clear at booking . Not after you get there and are told . If people knew it might change their selection to stay there .

Good location . Good breakfast . Clean room . Fitness room under construction . As well as other areas under construction.Parking 35 dollars plus per night . These things should be clear at booking . Not after you get there and are told . If people knew it might change their selection to stay there .

Nice staff. This is a motel. The website — your website — was completely dishonest about these accommodations. I paid the same rate as the Sheraton across the street, and I got half of the quality. You need to take these goons off of booking.com. They are lying.

Nice staff. This is a motel. The website — your website — was completely dishonest about these accommodations. I paid the same rate as the Sheraton across the street, and I got half of the quality. You need to take these goons off of booking.com. They are lying.

Yes breakfast was hot and fresh.

Breakfast was very good and seemed to be enjoyed by many. The very first thing I noticed when we checked in was when I went to take a hot bath, there was no hot water in the warm water just barely trickled out of the faucet. That to me was not good. Other than that, everything seemed to be good.

Cons: elevator didn’t work, gym was under construction, ice machine didn’t work, staff was rude For the price I paid I was expecting a lot more & better service

Location and staff were great. Elevator was out of order from the lobby. Rooms were dated and very old, no batteries in tv remote upon checking. Water and soaps made my skin dry and itchy

The location was perfect to attend a concert at Nissian Stadium. The staff was friendly. Understanding Nashville is a party town gave the other patrons reasonable amount of time to go to their rooms even though intoxicated. We all have had those nights out having a grand time and I get being loud trying to get into the room but this was all night. I waited an hour before the first call. Had to call the front desk twice to get security to come tell the other people who were all talking in the hallway and slamming doors once at 1am and once at 2am. Did not stop there it was all night long. Please know the walls are paper thin and you can hear everything and I mean everything. The lobby elevator was down had to use the outdoor elevator. The valet parking takes forever to drop off and pick up. The beds squeak every time you move. If you want to sleep at all would never recommend this hotel.

The location was perfect to attend a concert at Nissian Stadium. The staff was friendly. Understanding Nashville is a party town gave the other patrons reasonable amount of time to go to their rooms even though intoxicated. We all have had those nights out having a grand time and I get being loud trying to get into the room but this was all night. I waited an hour before the first call. Had to call the front desk twice to get security to come tell the other people who were all talking in the hallway and slamming doors once at 1am and once at 2am. Did not stop there it was all night long. Please know the walls are paper thin and you can hear everything and I mean everything. The lobby elevator was down had to use the outdoor elevator. The valet parking takes forever to drop off and pick up. The beds squeak every time you move. If you want to sleep at all would never recommend this hotel.

Location and staff were great. Elevator was out of order from the lobby. Rooms were dated and very old, no batteries in tv remote upon checking. Water and soaps made my skin dry and itchy

Great staff

Clean room, good customer service.

The staff are phenomenal especially the valet attendants. Valet is half the cost of other hotels. Rooms are very clean. We didnt have breakfast. Most important the stadium is a 30 minute leisurely walk as event parking is outrageous and not even a Taxi is getting too close.

Clean and close to amenities. N/a

Clean and close to amenities. N/a

Good

Exceptional

In perfect location,staff was great,room was very clean and spacious,great choice for breakfast overall a perfect stay would stay again only complaint was I booked early before the parking charges went up and got a email saying that would honour the rate I booked at but they never did but apparently there a independent company so any thing to rip the tourist of for a little more money

Clean room. Bathroom set up was unique.. over all good enough for sole good days at downtown nashville

The staff was very friendly and the breakfast in the morning was also a welcome bonus! Honestly everything was great!

The staff was very friendly and the breakfast in the morning was also a welcome bonus! Honestly everything was great!

1 mile from Broadway scene. Average breakfast, but some hot items. Parking is expensive we paid $35/night +tax.

1 mile from Broadway scene. Average breakfast, but some hot items. Parking is expensive we paid $35/night +tax.

Location was a easy walk to Broadstreet. Breakfast room had a good selection. The rooms were very comfortable. Access to rooms was a little challenging due to the remodeling.

Location was a easy walk to Broadstreet. Breakfast room had a good selection. The rooms were very comfortable. Access to rooms was a little challenging due to the remodeling.

It’s a basically a motel charged as if it’s a decent hotel.

It’s a basically a motel charged as if it’s a decent hotel.

Passable

The pictures of this property do not reflect what it actually looks like. The property was under renovation so there were a few inconveniences. Once in the room, there were cockroaches on the ground.

The pictures of this property do not reflect what it actually looks like. The property was under renovation so there were a few inconveniences. Once in the room, there were cockroaches on the ground.

We were directed outside behind the parking area to take the elevator to our floor due to renovations. That was a little strange but didn't really affect our overall stay. The area is very walkable and not far from the action of Broadway, but far enough for the room to be peaceful for a city hotel (bearing in mind there is still city "noise" but not unbearable noise. Source: former city dweller who now lives in quiet countryside). Would stay again.

Good hotel

Room was very clean, a little tight, but very nice. Very comfortable beds. A/C worked well. Valet staff was excellent, very responsive.

For as much as I paid for the room I would expect a little better quality. External doors which I may have missed in the description. Bathroom door did not close all the way and shower head was broken. I get that it is in a high demand area but the quality of the room was on par with a Red Roof. When I checked in and checked out the clerks at the front desk were on their phones. Redeeming factor is the place was close to the municipal auditorium and walking distance to most things downtown. There are way nicer places downtown around the same price point.

Passable

Location was great! Breakfast was pretty good! Hot water never got hot, barely got warm! Had to go to the front desk to get ice.

Location was great! Breakfast was pretty good! Hot water never got hot, barely got warm! Had to go to the front desk to get ice.

First time at this hotel and will definitely be back! Room was clean and staff was friendly and professional.

Older but inexpensive. 13 min walk to Broadway. Our sliding bathroom door took two hands to seriously yank it open and close. Breakfast was the same every day but ok. Staff was nice. Lobby games for kids

We loved the room! We had a perfect view of the sunset! The staff was incredibly nice and helpful through out our stay! Valet was top notch!!! Bartenders was super friendly and helpful with drink selections!!! Perfect location to walk downtown...Broadway...river front.. farmers market Bicentennial mall lots of great restaurants close! Super easy to get in and out of! We will definitely stay again!!!

O

Clean room, kind staff, delicious breakfast and good location.

I was in a nice location near downtown but the rooms didn’t have microwaves. There was no ice machine. Vending machines are washer and dryer. It did rain while we were there and couldn’t even draw our clothes over all the staff was amazing valet included.

Good location in downtown Nashville. Parking was extra but a nice amenity

Very good

The rooms are very simple but do the job if you are just there to sleep. Breakfast area was clean and had a typical free breakfast. The lady at the front desk was not friendly at all during check in but the breakfast lady and valet parking guy were both very pleasant and hard working.

Location was awesome, not on the main drag but close enough to be walkable. Breakfast was awesome, parking was very convenient and easy. The staff was very friendly and helpful. All around great experience.

Convenient location. Fabulous breakfast

N/A On Monday 1/19, my trip to Dallas was canceled due to the impending winter storm. A state of emergency was declared in Texas. I followed Booking.com’s process to request waiver of the cancellation fee for reservation 5483656200 from Capitol Hotel Downtown in Nashville. There was no response. Next, I followed the process to contact the hotel directly. Again there was no response. I did however receive an email that there was work happening in the parking lot. I tried one more time and did not receive a reply. I finally received a reply from the hotel on 1/23 directing me to contact Booking.com. Booking.com pointed me back to the hotel, which said the room was not refundable, sorry for the inconvenience. I fully own that I made a nonrefundable reservation. However, given the state of emergency, some service-oriented human intervention would have been appreciated. Even a partial cancellation penalty. Of the seven people in my travel party with various reservations, all but Ascend provided an exception and courtesy cancellation under the extraordinary circumstances.

Location was nice. That's about it. Won't stay agan. Parking attendant was aggressive. Basically was trying to take my keys before I had even checked in. (The car was parked already and out of the way) For the price it was just your average hotel.

Breakfasts were good, although lacking in day-yo-day variety. The room's TV cable was not easy to navigate, but the room was clean and comfortable. The staff were all friendly and helpful.

The staff was incredibly rude. We had to call the hotel twice to find out valet parking only but they had the cars blocking the entrance so had to go around the block 3 times before some came out to move them so we could pull in to get valet parking. They were not busy, the staff was sitting around and o one would help us. The front desk person wanted us to go find a valet person to give our keys to but no one was around. Absolutely ridiculous and we paid way too much for this hotel! Stay anywhere else but here.

The breakfast was actually really good! Real eggs, and freshly cooked bacon. The rooms were surprisingly nice! By the look of the outside of the hotel, I wasn't expecting much. The staff was wonderful and so friendly. I probably would stay here again.

Room was clean, staff was helpful and eager to help, parking felt safe, all in all a good stay. Thank you

Very friendly staff. Got a room upgrade at no additional cost. Breakfast provided in the morning was awesome. Couple minutes walk to broadway street. Definitely would come back when visiting Nashville.

Checking in the front clerk was a little abrasive. None of the ice machines worked, on any floor. The walls to the outside are thin so every group that came through you could hear everything. Valet parking had a mix up on something, didn't really tell us, and took almost 30 minutes to get our car.

It was not fully disclosed that it was valet only so that was an expense I was not expecting. The shower kept shutting off which made for a cold shower. The TV channels would work for a bit then say unavailable. The desk lamp and

The staff was so nice and friendly. The best staff I’ve ever witnessed. It was set up like a motel. You had to go outside to get to your room.

The sliding barn-style doors on the bathroom were AWFUL!!! They made me feel like I was going to the bathroom in the bedroom. When you closed them, there was a 2" open gap. As great as this hotel is, this is a deal-breaker for us. We won't be back.

The pictures are false. Very doctored. The lighting is aweful in the room. You can hear the traffic pretty well like horns honking. The value is not there. This is not an over 300 a night room. Plus parking fees. Recommend bringing your own pillows. For the king size it was 5 half pillows. Staff is nice and friendly. For the price there is better places to stay. We was not happy the sec we walked in. The pictures make it look so much nice.

Room was small

Pictures of property were deceptive.

The room was neat and clean. The staff was fantastic and helpful. And the breakfast was good. Would stay here again.

Very close to downtown! Clean, free breakfast and friendly staff.

great

Room was clean and staff was super friendly and accommodating. Great location - walking distance to Broadway and downtown. Good value for the price.

Clean room, great location to get to Broadway.

Front desk staff was super friendly and very accommodating. The room was clean, but we don’t have internet or TV for half of our stay, and the shower made a loud screeching noise while the water was running, which was less than enjoyable.

Great!

Front desk could be friendlier booked way in advance made special requests for bachelorette no request or honoured. Hotel is very noisy, especially the hotel rooms that are in the exterior facing the outdoors The hotel. Breakfast was decent and staff at breakfast were very friendly.

rooms were clean, room service was great, staff was very friendly and helpful. would stay here again. walking distance from Broadway and the Convention Hall. Price was reasonable.

hotel is a little weird with the layout but the room was great, tv did not work. breakfast was great.

This is not a hotel. It is a MOTEL. The outside hallways are in rough shape. It seems to be on the edge of downtown. You must utilize your room key to use the elevator. There are armed security on Friday night which made me somewhat comfortable but I wonder why there is a need. Breakfast was okay but not great. The cable stopped working on the first day and was never fixed. This hotel was not worth over $600 for 3 nights. Maybe $350. The room was clean and comfortable. The interaction with the staff was good.

Clean room, nice place, some construction was going on down the hall however. Breakfast was awesome!

It was nice. The room was smaller than we expected, but nice. The folks at the front desk are very nice. The doorman was very polite and helpful. The location is about an 8min. walk From Broadway. Right next to the state Capitol.

Room was clean and updated. Hotel has a unique layout, as it used to be a motel, I believe, and still has some of those characteristics. It was loud at night due to the concrete walkway right outside our door. Breakfast area has a nice setup with great variety. Parking fees are annoying, but they are everywhere in this part of town. I would stay here again, but my expectations were a bit too high, possibly.

Clean room, friendly staff and great breakfast.

Room was clean. Housekeeping staff was very helpful. Breakfast area was clean and the food was great.

I looked at pictures before booking and when I got there it wasn’t anything unexpected.. first off it like a motel style the rooms are entered from outside.. the room was clean but it was just ok my wife absolutely hated the bed it was uncomfortable. The breakfast was the same everyday.. stopped going after the second morning of my four night stay.. I have to say they have a great staff everyone was great! But i would overall never stay there again..

The staff was amazing!

Great location- everything was nearby. Mrs. Gwen is a gem! Not super fancy but a decent breakfast and room.

I am still trying to receive a refund for overcharged parking. I noticed an excessive charge on my credit card statement and for the last three weeks have made numerous phone calls to both the hotel and PMC parking with no results. I am getting the “run-around.” I have a feeling they do this to all customers, hoping they don’t notice the excessive charge.

The staff was rude

I stayed in their newest building (Units ending 27 or higher, ex., I was in 428) and it was a really nice space, was clean and modern, bed was comfortable. The included breakfast on the 2nd floor was pretty similar to mid-tier hotel brands, I particularly enjoyed their bacon (not over or undercooked) and it was never close to running out of anything, the breakfast attendant was really on top of it. Front desk was kind during a very stressful time (Winter Storm Fern), valet was responsive. It was a really good experience and I would recommend it to others. Also super convenient to everything downtown, I had pizza at Roberta's a block away and BBQ at Puckett's two blocks away and they were both very good, easy walk to both.

Once I got over that this is a motel with some hotel amenities (valet, bar/restaurant), it was fine. The room looked new and was warm (stayed during ice storm). The staff was really great too. I didn’t love that any time a valet or housekeeping cart rolled by it sounded like a Sherman tank coming through the wall. But for the price it was fine.

Clean establishment, courteous staff

the breakfast was not tasty and did not appear fresh. Watery eggs, old looking fruit. I also was mistaken for a vagrant on my way to check out and was told that I couldn't come into the lobby multiple times before the plain clothes hotel employee realized I was not the person they had issues with the previous night.

the room had cockroaches in it and the bathroom door did not close due to a desk being in the way.

Tremendous Street noise

Clean

We had a great stay. The staff was very attentive, and our stay was very enjoyable. 2 thumbs up.

Poor customer service and untrustworthy! I was lied to and overcharged for parking. I called prior to booking to ask if they charge for parking. I was told they do not charge for parking. So I chose to book here instead of a hotel only 5 miles away where parking is free. Then when I arrived I was told I would be charged an outrageous amount per day for valet parking and that there was no self parking option. They told me to contact the manager by email, but I never received a reply or a resolution. I was forced to pay for parking access for two days, but instead of the amount they told me I would be charged, the actual bill to my credit card was even higher. I will never rebook at a hotel I can't trust with my credit card, and especially not one that lies just to get people to book.

This is a no-frills hotel that shows its age. Water pressure was very low, and the plumbing made loud squealing noises during showers. Access to the elevator requires going outside the lobby, which felt inconvenient and somewhat unsafe. The bed frame was very squeaky, and sound traveled easily through the walls due to poor insulation. The restaurant/bar was empty with zero customers.

Clean, fabulous staff

Clean renovated facilty, downside was lead to believe valet was the only parking option. I registered with valet put a card on file , that card was not charged for valet , instead the hotel charged a card not authorized for valet without my permission, when i called them about the charge they said you left card for incidentals , i said no i left a different card for valet yall charged an unauthorized card for valet!! Get things straight with front desk before you get ripped off

Breakfast was great, the room was on point, but the only down fall is, i was not told before i booked my room that there was valet parking and how much it was going to be.

Bathroom door was an interesting choice, could update the TVs

Great location

Room left a little to be desired, but the staff was courteous, the included breakfast was good.

First, it is quite insulting to have an elevator in the lobby but make your guests use the outside elevator to get to their rooms. Our room keys did not work. After returning to the reception desk twice we were given another room. The rooms are so small I had to get into and out of bed by crawling from the foot of the bed. Bathroom was very outdated and had no door separation from vanity to tub area. Staff were not friendly. Won’t book again. That said, beds slept well.

The staff was very friendly and helpful. Great selection for breakfast, the beds were. comfortable, the roupdated. Short walking distance to broadway

Good location but not that nice of a place

Didn't know the door was on the outside of the hotel, and no safe in room

Property was average. Weekend front desk person was rude and didn’t like to be bothered. Lots of construction around the area, so it was a little noisy. Nothing the property can do about that. Website says free made to order breakfast, it’s a traditional hotel buffet. Property was average and what is to be expected for the price.

Beds were comfortable. Can tell they are working to keep up condition of place. Not having a lobby elevator was difficult but at least our car was parked near the garage elevator. Bar was disappointing.

Everything was much as you expect for the price. Clean and utilitarian.

Great location!

convenient location with average amenities. Front desk staff were unfriendly and minimalist. Security and valet staff were much friendlier and helpful.

The staff were very friendly and professional. Breakfast was very good. This is an older hotel which room doors open to the breezeway, this can lead to some concerns when other guests are noisy or are not considerate.

The bed was awful, very hard and it felt more like a motel.

Bathroom door was a pain. Outside the room looked horrible inside was good. Only thing bad about our stay was the 50 kids on our floor drunk and knocking on our door at 3 am making such loud noises

The perfect location to stay in Downtown Nashville. The staff was so friendly and always willing to help if we needed something! Will definitely stay here again during future trips back to Nashville.

Guys parking my car we’re excellent!!!

The staff was great. The rooms where clean and it’s very close to downtown.

Rooms themselves were good. The exterior is a little run down, but better when you get into the rooms. Had to request housekeeping services, towels, etc. Overall, it was fine.

For a three star hotel, it was great. The location is super. Walking distance to almost everything! The valet parking @ $30 / night was a bonus.

Stay was great and the staff was wonderful.

Awesome staff and clean property

If I'm being honest. The staff was super friendly and the room was clean. However, the pictures don't really reflect the condition of the property. In addition, noise was very loud. You could hear everything through the walls - upstairs, downstairs, outside of your window. It was a little hard to sleep.

Very noisy

Clean room, great breakfast and very friendly staff.

geeat staff, rooms were clean

Security guard needed. Did not escort us to “the new outside elevator” for guests - as the indoor one was for staff only. We felt very unsafe late at night. Stairwells were not secure. Room was dated and beds were awful - hard and cheap. They use 1/2 pillows. Actual room was nothing like picture. Staff was friendly enough but annoyed despite me being very polite about situation. Only stayed arrival night because it was too late to get another hotel. Did not eat there. Probably good for young adults on budget that aren’t worried about safety and comfort as much. Location very close to nightlife but just far enough away to have lurking people in parking lot we had to walk through to get to new elevator

The room was very clean and the staff were supper friendly and helpful. The only caveat was I wish there were more pictures of the “motel” versus hotel descriptions. So interesting to go through the parking lot to room and the concrete floors mean you hear every after midnight folks return to their rooms.

Good food

Friendly staff, conveniently located

Staff was EXTREMELY nice from check in to checkout.

Staff was so so incredibly rude and property is disgusting. Beds are springs with a cover. Absolutely do not recommend.

The room was spotless and the valet parking guys were the best

Convenient location to Broadway and museums. Very nice staff, helpful.

its misadvertised. The place is a motel, at hotel prices. elevator is outdoors down an alley in the parking lot. Staff is incredibly unhelpful. Really not a safe place to stay.

Good times. Maybe 9 minute walk to broadway

the hotel was clean and the staff was helpful and kind. A great value for Nashville.

Room was a little small but overall not bad for a night or two. I would stay again.

The bathroom door didn’t close and open was off track

The property is old. The walls are paper thin. The hallways are old and not nice at all.

Breakfast was good , the room was clean

The photos this property uses in advertising did not match the room we had. We knew when we walked up to the room and saw the dingy curtains that this was not going to be a great stay. The sheets and towels were stained and the lowest quality possible. The location was nice and the staff were nice, and that's about the end of the positives. There were hairs in the shower and on the shower curtain. I would not stay here again, but it was ok for one night.

The building was repurposed and outdated. Only one elevator on the outside was accessible. One working ice machine was on the four floor This property is a 10 min walk to Broadway. The walk coming back is inclined

Convenient location for downtown Nashville. Room was clean. Breakfast choices were adequate.

Looks nothing like the pictures

Room was clean and updated, provided breakfast was good, valet parking price and convenience was worth it. Will look at staying again.

Looks like it was a run down motel that got a nice remodel. It is set up more like a motel and is not in the best part of town. Wouldn’t recommend a woman staying here alone. However, staff were very kind and helpful and it was clean. Pillows weren’t great and bed squeaked every time you moved.

Clean and parking

Don’t ever use Expedia. Our room was so small, we couldn’t even walk around without bumping into each other and furniture. The bathroom didn’t have its own door. It was just a sliding door outside the sink. We hated it, so we went to check out the next day, but because we booked through Expedia, the hotel said we couldn’t just cancel the next two days. Sure enough- Expedia charged us for three days, even though we only stayed one, and good luck trying to get ahold of anyone at Expedia to take the charge off. We should have learned our lesson when we stayed at a hotel in Myrtle Beach. The room was dirty, and we asked to upgrade it, but because we booked through Expedia, the staff said they couldn’t help us. Lesson- NEVER use Expedia.

Found a large cockroach our second night in our room.

Breakfast was great!

Great location. Great staff ! Room comfortable

hotel room did not reflect the pictures online. seemed to be an addition onto the main hotel, rooms were more like a motel in size. parking was over $30 per night.

Good

My room is the closest to the elevator . Bad

Motel 6 at best. Very stark room bathroom barn door would not close stayed at least 2” open. Water pressure and temperature horrible. Way too costly for what it is. At &300+ a night parking extra is a joke. I’d never recommend this place to my enemies. Like I said morel 6 would be better.

7 out of 10

Lousy property....I left and cancelled my reservation. Didn't even stay one night. Very disappointed with your recommendation.

The staff were friendly and the valet was very accommodating with our oversized truck.

Our biggest issue was that the room was WAY smaller than the pictures look in the listing. Also while my vehicle was in valet parking it was moved a few times by them even though I never took it out. The water pressure in the shower was poor. Not the worst hotel but I just wish the pictures were more accurate to what the place actually looks like.

Nice staff, nice room & great location

1st and formost, we get there and are informed that it is Valet Parking ONLY & a RIDICULOUS FEE OF $30 Per night!!! Secondly, The Bed was HORRIBLE!!!! I have slept on softer concrete!!! Lastly, It looks NOTHING like any of the pictures to represent it. It was a Motel (Room entrances was on the exterior) and NOT a Hotel The only good thing about it was the staff. They were super nice and treated us with the utmost respect.

It feels like an upscale red roof inn.

Check in and out was easy. Staff was friendly.

Also, the customer service was motel-level as well. Not that the people were rude per se, but our first couple of experiences were off-putting, unprofessional, and even, a little abrasive. Yes, you save some money comparatively to the surrounding hotels, and it is in a very walkable location, but I wouldn’t stay there again. I’d pay the extra $100 to stay somewhere else. Although the room was seemingly clean, when they came to freshen up the room the second night, no one made the beds, nor did they provide enough washcloths, and towels in the restocking. It may not seem like a big deal but when you were paying $270 a night, things like that matter.

Their location is pretty decent to Broadway. If you are looking to save money on sleeping arrangements, this is it! We felt safe there and the valet staff was great. The bathroom door was a bit inconvenient and out of the ordinary. That was the biggest drawback for me. It was like a barn style door that slid closed, however it never was sealed off so anyone in the room could hear you using the bathroom. So if you plan on sharing a room keep that in mind.

This property is a bit tired. Good location for hitting the honkytonks on Broadway and near the Ryman. Be aware that its a bit of an uphill slog to walk back to the hotel from Broadway

I thought I had booked this room and didn't. So I booked while on the property and it was truly a great stay and I will plan on staying here everytime I visit Nashville.

Perfect location. The staff was very friendly and helpful. Loved that the parking was on site and reasonable.

The air conditioning was really good. Breakfast was okay could have been a lot better or at least more options.

I read reviews before booking.. but thought people were exaggerating.. THEY WERE NOT. We will not stay here again. Pay the extra for a better hotel if your staying more than two nights.. we learned our lesson. Side note: Location is good, breakfast is good.

Does not look as advertised in photos. It’s basically a motel with roaches all over the outdoor hallways. I wouldn’t stay here again. Close walk to Broadway tho so that was convenient

Property was close to my daughter on Church St

Walking distance to Broadway and many, many dining choices! Breakfast was great!

Need a non pork meat for breakfast and white pepper gravy.

The staff was very friendly. It was clean however didnt like the fact that you had to pay for valet parking and the elevators were outside.

The staff were very courteous. Emma in the bar was great! She help us with directions and advised to places to eat.

The hotel is more of a motel, with guests taking an elevator in the garage to their rooms though there is one in the lobby, -maintenance only. Upstairs all doors open to an OUTDOOR hallway. If your room is above the garage, expect noise! Rooms are nice at 1st glance but shabby upon inspection, see photos. My room got humid & I think often -see the rust on the lamp. They did something when asked & that fixed the problem. The floors were dirty. Noticed my feet in the shower, so wore socks, you can see how dirty they got. Breakfast is excellent. The employees were the best of the experience. The PM woman tending bar & front desk was great, so was the woman at the front desk in the day, they made me feel very welcome. Leaving it got bad. The young woman was great, offered to stow my bag since my plane was later. I came back for it & asked if could change into jeans ready in my backpack for my flight & she said the restroom. I locked the door & as I was changing, a man diid not knock & used a key to get in, knocking over my suitcase & blocked his way. He yelled and told me to get out it was a public restroom. I explained. He yelled more. I asked who he was. The owner. I said I had a good experience until then & would give a review. He said he would respond back I was acting like a 6 yr old. He yelled at the clerk as I left not to not let guests change there for my show. May be the owner, but I was a paying guest.

We didn’t realize that your room is more of a motel than hotel. It has an entrance from directly outside rather than inside the ‘hotel’. It was clean and offered a great breakfast.

This is a refurbished hotel that is a motel- opens to the outside. I’m not sure if that was clear when we booked it. Our room opened to the inner courtyard which was better then the street, but not sure if the price matches that.

Great location

Cost is right on, close to bars and restaurants and safe feeling

Convenient to downtown Nashville

Nice room - shame there was zero natural light as our room was opposite the elevator which got rather loud at times- I imagine if you didn’t have this room then you would have no issues with this hotel. The staff are super friendly and helpful. The hotel was very clean. Bed was very comfortable. The breakfast was great! It feels like a long walk back from broadway in the heat but is close enough to the attractions.

Location just a few blocks from many of the attractions so perfect for walking. Downside was the lack of soundproofing between rooms. You could hear normal conversations in the adjoining rooms.

The bed sheets was not clean the shower head was not working properly the bar tender was rude. The room just didn’t feel clean glad I was there for only one night

I loved Nashville, but my experience at this hotel was overwhelmingly my least favorite aspect of this trip.

The garbage truck came at 0200. Took 10 minutes emptying the dumpsters outside of our window. Lots of banging. I understand garbage needs collecting but that much noise at 2am was unnecessary. Difficult time going back to sleep after that. Location close to Broadway so we hadn’t been asleep long after being there.

Overall great experience with the staff

Excellent location clean tidy and well decorated rooms

The hotel was good but was in a good location. We did feel secure.

Valet was quick and friendly

Absolutely disgusting. Filthy. Not maintained. Renovations done only to rooms. Cheaply done. This is a motel not hotel. Old and not renovated.

Nice and clean.

The rooms in the ‘hotel’ area are only king size beds. The door to the lobby was broken.

All good

The photos definitely make the place look a lot nicer than it actually is. We were pretty disappointed.

We came for a concert at Nissan stadium so the location was perfect. We were checked in super early, the room was spacious and clean, and all of the staff was lovely !

We checked out immediately because this hotel was awful.

Affordable and clean, about a mile walk to Nashville nightlife.

My wife and I stayed here during our trip to see Ateez at Bridgestone Arena. While the room was okay enough, the pictures online look nothing like the actual property. This isn't a hotel, it's a renovated motel, which means the walkways to get to the rooms are outdoors. The street noise is extremely noticeable and anyone walking by to get to their rooms are also impossible to ignore, even at regular conversation volume. The elevator is completely detached from the check-in area. Parking is forced valet parking at $35 per night. The staff were decently friendly. There was a small coffee maker and a fridge that leaked all inside the cubby hole it was shoved into but no microwave. The bathroom is only separated from the rest of the room by a sliding barn door style partition. While there were thankfully no roaches to be seen inside of our room, a handful were seen skittering along the walkways coming home at night after the show. The one huge plus was the air conditioning unit, that thing was great. We wouldn't choose to stay here again knowing that it's a motel format instead of all indoors hotel but for the stay we did have, it was resolutely average and unremarkable.

Great location walking distance to downtown, a little noisy in the mornings, very nice valet staff, breakfast was okay, kind of had a scary motel vibe but ended up being pretty good.

Our stay was great. The only thing that kept me from giving a 5 star rating was the age of the hotel. It does have outside access to the rooms and they were very dated. Other than that, it was as nice as they could be given the age of the rooms.

My main complaint is being rushed at valet and having to carry all of the bags while trying to check in and make my way to the room. Nothing to put bags on to help with transport or time to figure things out.

Decent place for the price.

Also, if you need a ride, I would recommend Daniel from Acenashville Transportation. He is very well dressed, friendly, personnable and prompt with pick up times and gets you to your destination on time. The hotel can help you with that

Love the historical hotel and the furnishings. Very beautiful and comfortable. Detailed oriented.

I could not tell from the pictures advertised that this was an old converted motel. I spent a lot of money on a roadside motel basically. Walk up outdoor old fashion motel. Room was comfortable. Staff was very accommodating and no concerns there. I just would not have booked this place if I knew what it actually was. Especially for what I paid.

Our stay was okay the breakfast was nasty and the staff was ok. The lady at the bar was really nice tho.

Good location near Broadway. Unfortunately the walls are thin and I can hear the noise from the next room.

Didn’t realize there was no free parking available. The outside was a bit sketchy. Rooms were clean but small. Breakfast was very good.

Staff was extremely helpful and nice. Valet was attentive.

I was disappointed upon arrival due to the condition of the hotel. The photographer did a great job making the hotel look better than it really is. The elevators and hallway being outside was not ideal making your room kind of hard to keep cool. Also the exposed hallway allowed for you to hear ALL street noise. I’m also not a fan due to a lack of security with the street exposed hallways. Think red roof inn feel with a big city rate.

The rooms were clean but they are tiny. The towels in the room are so thin and non absorbent. The beds were uncomfortable. Some of the info Expedia has listed is false for this hotel. It says you get a free cooked to order breakfast but it was just your basic continental. One of the biscuits I took had mold on it. This is more of a motel with outside doors going to your room and cement hallways. The pictures of the hotel make the property look much nicer than it is.

Overly priced

Good value for location. Bartender was especially helpful and courteous.

Good breakfast. Phone did not work. Room service was adequate. This hotel looks like it not open to the weather when step out but it actually is open air with a cover. No microwave.

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Felt very unsafe and not very clean in or around property. Check in staff not very friendly. Parking attendant not present for a long period of time upon arrival,so our vehicle just sat with keys in ignition for at least 30 minutes or longer. Had to sit and watch vehicle until someone came to park it because i was not comfortable leaving it. And had to pay the valet fee on top of that. No other choices for this hotel for parking. Will never return to this hotel

Staff was very professional and helpful

Very friendly staff! Close distance to Broadway!

Very noisy.You can hear everything from the rooms beside you and hallway. After spending $2400 on rooms,wouldn't give us a late check out. Rooms are small, was a little crowded with 2 people maneuvering around.Lady at check in was not very friendly. Valet guys were very friendly and more helpfull.Be prepared to walk up the hill from Broadway.

The staff was wonderful.

Enjoyed our stay

The staff was super friendly and helpful!

Great location. Kane with the valet service did a great job!

Broadway wasn’t too far away, getting to Broadway wasn’t hard. Coming back to the hotel there is a bit of an incline. The room was clean but small, valet parking only and an extra $65. The first valet guy we had checking in was very rude. At check out different valet; he was fabulous and nice. Overall not bad.

Rooms are not set up to provide air flow for the ac unit which has to then run continuously

Awful customer service. Dirty room, definitely not cleaned from the last reservation. Slept on top of the covers bc a refund wasn’t possible. Do yourself a favor and stay across the street at a different hotel. Literal trash and someone else’s pills in the floor. The soap bottles in the shower were empty from the last person. There was also a spider on the pillow. It’s one of the noisiest locations I have ever stayed in Nash. Needless to stay we were misled by the clean pics but don’t be bamboozled…this is a 70s motel with its outside doors and a paint job and cheap vinyl flooring as their upgrades. We got skewered by the price hike on a hot weekend. This is a negative rating motel at best.

Nice stay, room was a little small. Great proximity to walk to everything.

The parking is a sham and a scam. Valet only and cost me $131.00 for 4 days. They lost my car key once which delayed us 30 minutes. Rooms were old and access was dirty. We could here all the traffic outside and balcony voices and neighbor roo voices. Regret switching from mainstream hotel chain. Walking in/around from Broadway not safe at night. Spent another $60 on ubers to get back each night. Twice there was no valet attendant when we arrived late in the evening.

Nice staff. Pictures of room were very deceiving, a lot smaller than the pictures. The sink in the bathroom drained very slowly, at least a minute to drain each time used. The door to the outside didn’t seal correctly so the wind would move the door a lot.

staff very friendly, room was smallish, yet it was perfect for us and it was quiet. Breakfast was good, location was very walkable

Close to Broadway

it was fine

Great location to walk to Broadway

BUYER BEWARE!!!!!! They absolute worst!!! We were put in a room that had the vibe of a motel 6. Smelled of cigarettes, alcohol and sweat. Like someone partied in it for a week without being cleaned. We got in very late, stayed the night and immeadiately checked out the following morning. Made us all sick to our stomach to even be in the room. We asked that the $900 for the four nights be refunded, less the evening we stayed because we felt that seemed fair. They said it had to be done through Expedia since we booked through them. The did not offer another room, compensation or credit. They stated the were at capacity (didnt believe them) . After reaching out to Expedia, which verified all of the info including our booking with another hotel the next morning, the staff at the Capital Hotel lied just so they could keep the booking payments. I spent over an hour on a live chat with Expedia and they stated it was the hotels responsibility. Expedia did verify that it all happened, they verified the early check out form I was provided from the Capital Hotel and even confirmed that we did book another hotel the next morning. They informed us that Capital Hotel refuses to refund or credit us in anyway! We travel to the Nashville area 6-8 times a year and have never had an expierence like this with any hotel! Guess they have lost their Tennessee way and put profit over people! There are so many other reputible hotels surrounding this one there would never be a reason to stay here!!

It was surprisingly not noisy at all with foot traffic or street traffic. The hot water takes a minute to warm up. We didn’t try the breakfast so I can’t comment on that.

We stayed here for the convenience of location. Absolutely not worth the money. The walls are paper thin to the point you can hear the room next to you unzipping the suitcases. The pillows are about 10x10, when asked for a standard size pillow they said they don’t have any. The outside walls were just as thin as indoors. Definitely not a peaceful night sleep, especially come 2-3AM. The only positive thing was the breakfast.

It provided a breakfast option, which was good not a big option of items however plenty of what was on offer

It's an older facility and shows a little wear and tear. But the staff was great. Very helpful very cordial very friendly.

Second time that I stayed. All good, quiet area of the city but walkable to all attractions. Thank you

Everything was good

I must say this has to have been one of the worst hotel bookings I’ve ever had from Expedia. I feel catfished off the listing. For starters the lobby is old, tiny, and dingy. This also where you won’t be greeted, and receive poor customer service. The front desk employees would mumble to me, then speak clearly to the colleague next to them in another language. The elevator was inconveniently located. The walls were paper thin causing us to hear everything not only in the next room, but every single car that passed by. We heard police sirens and construction work all hours of the night making it difficult to sleep. The beds felt as if they were made of cardboard with the loudest crumpling noises with every reposition on the bed. The room itself was super tight and not the easiest to walk around. The room also had poor circulation making it cold next to the air conditioner and hot on the other side of the room. Honestly shocked this hotel isn’t considered a motel with the quality of experience our stay was.

Older exterior but completely refurbished interior. Odd layout - rooms are entered from the outside balcony/walkway, which is only accessible via key card elevator