Sonesta Nashville Airport

Very mediocre property. Upon arrival to the property I was told that they were oversold and did not have my rooms available. It took a manager to get me into my rooms (that were pre-paid for). Was here for a conference but wouldn't stay here again.

Amazing beautiful clean and great food !!! Will stay here AGAIN!!!!

The door for the bathroom was completely broken, and it was for people in the same room, no privacy at all

Was there for a weekend convention. Staff were organized, room exceeded expectations.

First, the staff were excellent. Everyone we interacted with was friendly, polite, and helpful. In my opinion, they were some of the best hotel staff I’ve encountered. Anything we needed, they handled quickly and professionally. Unfortunately, the room was a completely different story. This was by far the dirtiest hotel room I have ever stayed in. My wife, our three daughters (ages 2, 10, and 16), and I were on a family road trip. After spending 15 hours in the car, we arrived in Nashville late at night and checked in around 10 p.m. At that point, we were exhausted and just needed a place to shower and sleep. I seriously considered going back downstairs to complain, but I didn’t want to drag my family out of the room after such a long day. I did take a few pictures of what appeared to be black mold, stains on the sheets, and dirt on the headboard. The cleanliness of the room made us so uncomfortable that we ended up sleeping on top of the blankets. I have never stayed in a hotel room that made me feel that uneasy. I want to be clear that this review is not meant to be hateful. The staff were wonderful, and that deserves recognition. However, a dirty room is unacceptable and can easily make guests think twice about booking with this hotel again. I hope management takes these concerns seriously and addresses the cleanliness issues so future guests have a better experience.

The hotel was great! The staff were friendly and helpful. The room was nice, clean and comfortable. We liked all the facilities and the pool area, breakfast was fresh, tasty and had a great choice. The hotel was in a good location for the airport which had a free shuttle, it would be an added bonus if the hotel also added a free shuttle into Nashville. Paying for parking.

Excelente servio, muy buena atención y muy limpia la habitación, lo que no me gustó es tenerme que ir jajajaja

Nice hotel.

I stay here every time I have a flight out of Nashville, and I have never been disappointed!

Clean, transport convenience and friendly staff.

Would be nice to have outdoor space access to the bar.

Superb

Phenomenal!

Courteous staff, excellent breakfast, very clean interior, excellent dinning area, and the food was good. Free coffee in the early morning, comfortable beds and pillows, clean rooms and floors. I enjoy my stay. However, the lighting in the room was not a illuminated as I would have liked it to be. Outside of the property where the shuttles pickup and drop off was not as clean as I would have expected. The ground of the roundabout looked sticky and what seemed like oil stains.

Exceptional

Exceptional

Staff was amazing!

Hot Nashville chicken was in hotel. Good food

Loved everything. Bed was very comfortable!

Shower could have been cleaner

The staff was excellent and the check in and checkout process was super easy and in a timely manner.

Clean, friendly staff at check in, waiter was knowledgeable about menu and friendly. Was able to check in early with a $25 fee which wasn’t bad.

Exceptional

Exceptional

Exceptional

Superb

Room was clean, comfortable and beautiful.

Breakfast was fabulous and the staff was very helpful. Room was nice and clean.

The rooms were clean but the sheets kept coming off. The parking situation was a surprise. The breakfast was also not very clear. We made the best of it.

My wife and I enjoyed our 2 night stay at Sonesta. The staff were friendly and supportive. The day we arrived there were many young adults at the complex wearing blue shirts and speaking a different language so they caused a bit of mayhem there because there were so many of them. Otherwise, we were able to check in and check out without any problems. The bathroom water pressure was good and the shower had a handheld one as well. Not many hotels have that. If we stop by Nashville again we will reserve this hotel again.

Exceptional

I stayed here as i was in town for a concert. My room was clean, the facility and amenities were excellent. The front desk staff was kind, welcoming and helpful. The added on breakfast was absolutely amazing. I would definitely stay here again.

Exceptional

Superb

The location and cleanliness N/A

Very good

Very good

Very busy hotel room clean amazing lobby

Superb

Additional 25 dollars for some kind of registration fee (was not aware) on top of 20 dollars parking fee

The pillows were amazing. The lady who checked us in was sooooo friendly. The waiter at the restaurant was hilarious but also attentive and polite.

Great room, comfy beds, clean bathrooms, very helpful staff.

The staff at the restaurant was outstanding.

Better than I thought. First time staying at Sonesta. Definitely will stay at one again.

This hotel was surprisingly gorgeous for the price. The staff were friendly and helpful. Room very clean and spacious. Plenty of parking.

Beautiful hotel with clean rooms and comfy beds. Check in staff were friendly and pleasant. No issues

This is our go to stay when visiting Tennessee clean friendly and the breakfast is amazing!

I loved this place the bed was so cozy

Very good

I did not purchase the breakfast, as I thought $22 was a little high for luke warm food. I wish I had been told about the $20 per day parking. You charge$150 per day x 3 days, my bill was $650. That is a lot of fees that are not disclosed, parking, resort, taxes. I do not like being misled.

I did not purchase the breakfast, as I thought $22 was a little high for luke warm food. I wish I had been told about the $20 per day parking. You charge$150 per day x 3 days, my bill was $650. That is a lot of fees that are not disclosed, parking, resort, taxes. I do not like being misled.

Staff was AMAZING from check-in to check-out! The breakfast buffet was DELICIOUS and omelets/waffles made to order with a smile and humorous banter. I accidentally left $5000 worth of jewelry behind when rushing out for an early morning flight, and housekeeping turned it in and we got it ALL BACK!! The grounds could have used some attention as the outside trash cans were literally overflowing, and the interior/rooms could have used some maintenance TLC, but it was still an amazing stay. We would DEFINITELY book there again!

It was conveniently located and the property was very clean. I was concerned that the vinyl floors would be a problem with noise, but it wasn’t and actually helps the room feel that much more clean. When I made the reservation I specifically asked not to be put in a room that was next to anyone who had children and lo and behold that’s exactly who I was put in a room next to. The family next-door was extremely loud and disruptive the whole four days I was there and I’m not even sure if the front desk staff even confronted the family about their noise. I also felt like the bed was quite uncomfortable too hard, and the pillows were too flat.

When I made the reservation I specifically asked not to be put in a room that was next to anyone who had children and lo and behold that’s exactly who I was put in a room next to. The family next-door was extremely loud and disruptive the whole four days I was there and I’m not even sure if the front desk staff even confronted the family about their noise. I also felt like the bed was quite uncomfortable too hard, and the pillows were too flat.

Exceptional

We had a great visit

Excelente

Nice, clean, good amenities Bar tender made me go back to the 17th floor for my ID to order a drink after the other bar tender previously served me….I am 50!

Nice, clean, good amenities Bar tender made me go back to the 17th floor for my ID to order a drink after the other bar tender previously served me….I am 50!

Will come again.

The bar/restaurant was a huge disappointment this trip. Extremely slow service, and it wasn't even busy. There was a huge language barrier causing the food and drink orders to be wrong the first time. Then the 2nd time we asked for a full description of items on the menu but didn't get it as described or written. I ordered the grilled chicken sandwich which was described as grilled chicken, mozzarella cheese, marinara and basil pesto. I received the sandwich with no marinara and cheddar cheese. My husband ordered the wings, which were good, but, the carrots and celery weren't cut very well so he couldn't eat them. Then the waiter spilled the bloody Mary on me and the floor and never cleaned it up or offered me napkins to wipe my legs and pants out floor. Not sure if we will return again as it's really gone down hill since our last time. So sad because we really loved this place prior to this visit.

Parking

Very clean and nice well maintained rooms good quality food and nice pools Parking

Nice place restaurant kinda expensive but kid and pet friendly

Hotel was okay, good location, clean, front desk staff could be a bit more friendly. Most importantly, be aware they charge you a $20 a day destination fee, and a $20 a day parking fee. House keeping and bartender at tap were very nice and helpful.

Best hotel and staff in Nashville

Great Place!!

Excelente ubicación. Mala atención

Very good

Exceptional

Exceptional

AC barely worked in our room. Other than that a perfect stay!

Exceptional

Exceptional

Location, facility, the bar, etc. Breakfast needs improvement

The restaurant/bar Paying to park and paying for water bottles in room

Can’t recommend this place enough, great and friendly staff, clean hotel, free airport shuttle and restaurant and cafe all on location. This is our go to hotel. Very affordable!

The beds weren't that comfortable

Very poor

The restaurant and staff. Parking lot

pool was cold, there was no free parking at the hotel so i had to park across the street in a different business parking lot.

Great weekend stay.

Good

Everything was great

Staff was nice & very friendly. Only had one issue their, didn't have my Double Queen size bed room i booked. Front desk upgraded me to a Suite on the 1st Floor. King size bed was to low to the ground and you can tell it was an older mattress. Very uncomfortable. Would of been nice to get the room I actually booked. The restaurant on 1st floor had a good Breakfast Buffet with a great cook to order omelet station. Overall, not bad but personally probably want book here again.

Nice and clean hotel, great location for the airport

Breakfast was great. Bathroom was too small. After paying what we did for the room, do you really have to charge for bottle of water in our room ($ 6.00 each )

Exceptional

Passable

Horrible stench on our floor that smacked us right in the face after exiting elevator. There was black mold in the bathroom in 2 areas. We have photos and video.

Very clean, friendly staff, comfortable beds, and delicious meals

Great!

Breakfast was great room was clean

Was nice that they gave you a 10.43 discount for charging to your room as well. Front desk staff was nice and accommodating. Rooms were very clean and well maintained. I was able to wash my laundry as well for $2.00 a load before heading back home that was a plus in its self. If we ever came back to Nashville I would definitely stay here again.

Room was nice Was told there was Free breakfast there wasnt! Also sypposed to have free parking for guest had to pay $20! When i book to stay places i search for certain things so someone needs to uodate nothing is free at this hotel

Big breakfast selection. Bar was very nice.

The room was clean and the staff were nice. The only thing was that the drain in the shower drained slow and the cleaning lady took care of. I didn’t understand why there was a charge for parking when we were staying at the hotel.

The hotel sits on a hill with the most beautiful views. Lobby was beautiful. Staff was very friendly and welcoming. Short waits for the elevators. The vibe and atmosphere were great. Have 2 pools that are well maintained. The hotel is pet friendly. The bed was a little too firm. Wish it was a little softer. The pillows were soft, standard hotel pillows, not very big and flatten out very fast.

Exceptional

Was told there was Free breakfast there wasnt! Also sypposed to have free parking for guest had to pay $20! When i book to stay places i search for certain things so someone needs to uodate nothing is free at this hotel

The hotel sits on a hill with the most beautiful views. Lobby was beautiful. Staff was very friendly and welcoming. Short waits for the elevators. The vibe and atmosphere were great. Have 2 pools that are well maintained. The hotel is pet friendly. The bed was a little too firm. Wish it was a little softer. The pillows were soft, standard hotel pillows, not very big and flatten out very fast.

This hotel is so close to the airport. We stayed because we had an early flight out. The restaurant was very good. The staff at the hotel were friendly and helpful. This hotel is very clean. I would definitely stay again.

Everything was wonderful!

Great breakfast buffet!

Clean,convenient, friendly staff

Didn’t purchase the breakfast, it was pricey. Our room was on the top floor and had an amazing view with two chairs, a sofa, and a bar with bar stools. Shayla at the front check in counter was phenomenal! Bathroom could use some more towel hooks but besides that A+!

Nice hotel, super clean, nice pool and gym and breakfast was great! Easy location to get to the airport and downtown. Would definitely stay again!

The room was nice and clean. Has both USB and USB-C charger. Bedding’s are cleaned and fresh. Has an Indoor swimming pool . I like the surroundings tall trees. I wish there is a free Continental breakfast.

Exceptional

Exceptional

staff were very professional and attentive, halls and lobby were clean, the room was very nice. great stay !

Everything was amazing from the food to the room and view

Great hospitality, bar & restaurant are awesome. Super nice staff. Amazing experience.

Didn’t eat there

Very good

Stayed for one night during business trip. Convenient location with shuttle from and to airport, great reaception area and service. Room was clean, bed compfy, quite a/c, great shower. Restaurant on site open intil late and early for breafast. I would stay again at this hotel and higly recommend.

Did not have breakfast. However room services was great. Hot water amazing in shower.

Superb

Loved it

Exceptional

Nice

Exceptional

New modern very clean with very good facilities. Restaurant and bar open until 1 am! Also very convenient for getting into Nashville Nothing

The rooms

Exceptional

The rooms

Room clean. Needed a shuttle to airport at 4am but they said shuttle starts at 4:30am even though they shuttle airline stewardess earlierier. I caught the shuttle with the one stewardess on the bus.

Breakfast was excellent!

Good

Location close to the airport,Taps bar /restaurant. Room was starting to look tired,

Superb

Superb

Pleasant

Good

Exceptional

Nice hotel, except for the parking fee.

Room service was horrible. You call and it rings forever and when they do answer they put you on hold at least twice. The second day they just put on hold several times then let it ring until it disconnected. I had go downstairs and order take out. Overall the food was not very good.

Yes! Breakfast was delicious!

Always clean and friendly staff

Staff was wonderful and the food is good.

Superb

Well kept, clean and orderly, great food, nice room, plenty of places to sit outside that were appropriate.

great stay

Breakfast was not included

N/A N/A

Great stay staff was great and the pool and bar was fantastic

5 stars perfect cleaned check off my list of perfect places to visit and stay i loved it

Best hotel I’ve ever stayed at beautiful scenery spotless room N/A

Yed

Simply amazing

Was a great place. Just don’t like the paying for parking in a hotel I’ve already paid to stay in.

Great breakfast bar

The staff!

Very nice, will book again

No complaints

Loved the bar and helpful staff

Would recommend 10/10

Around bed was really dusty and we found a dirty sock next to the bed other then that everything else was clean

Breakfast was very excellent!

Room was very clean, we enjoyed our stay

All is very well

I'd never stayed at a Sonesta before (usually La Quinta) but I was super impressed. Great hotel, clean rooms, friendly staff. Definitely recommend, and will look for Sonesta in the future.

Good breakfast and dinner menu. The staff could have been a little nicer. Most of them looked like they didn't want to be there. Only 1-2 elevators were working throughout the weekend.

From check-in to check-out, everything was wonderful. The front desk attendants, the shuttle driver, the barista in the Starbucks, and the housekeeping staff were all so kind and accommodating. I’ll be booking here again next time I’m in Nashville!

Location and environment, hotel is very accommodating MONEY, CHARGES!!!!! Sonesta charged my credit card $86.52 for room, claim it was reversed ( no charges reversed at time of report ), $136.52 as well! Why hasn’t Booking.com indicated that the room was prepaid??? Documents from my financial institution are available for verification. Is there a communication problem or do I need to use a different travel agency, I cannot afford your services!

all perfect

Clean

Sonesta was very nice and the staff were very kind

Staff was friendly and helpful. Everything in the room worked, it was clean and well appointed. I had an excellent steak dinner in the restaurant.

It’s an awesome stay

The rooms were really nice. Staff was friendly. Airport shuttle was great. The food at the restaurant was amazing especially the breakfast buffet. Would definitely recommend

Great clean rooms

Rooms and restaurant are great, parking is VERY expensive however.

Clean room

First and last time at this brand of hotel. Felt like Motel 6 tried to make a luxury line. No microwave in room. Upon arrival we noticed the $6 water bottles were half empty. There were additional open water bottles in the fridge both used and unused further proving this room was not cleaned. The shower water was warm at best and didn’t matter what time of day. Sheets were dirty. Bed was hard as a rock. Charge $20 per day to park your car in their parking lot. Upon check out I noted an additional $600 hold on my credit card. They added $50 per day at check in for incidentals but continued to place additional holds on my cards every day for our 3 night stay!

Everything

The bathroom door didn’t like. There was moisture coming in through the window from a crack right above it. Was charged more than they stated I would be charged on Expedia and they still haven’t sent a a receipt.

Everything was great! Would highly recommend. There was confusion the first night upon arriving. But the front desk manager went above and beyond to ensure that our stay exceeded expectations!!

Th breakfast was great. However the service provided by the dinner staff was awful and they seemed as if they didn’t want to be at their job. The hotel was clean however the bathroom in the lobby needs to address their drainage. The hotel pool was icy

Nice all around! The lobby, the rooms, the staff! For an airport hotel it was beyond better than we expected! The restaurant was the best!!! Huge and great food. Lots of TVs and great happy hour! Oh and the breakfast is well worth it! Will definitely recommend.

Everything was great except that I had a problem with booking and for the inconvenience they told me they would waive the 2 day parking fee but I was still charged $21 a day. Disappointing

Nice spot. Great restaurant.

Friendliest staff

Clean room, helpful staff

The staff was professional & kind !!

Everything from the staff to the room

The staff have all been amazing. We have found the various hotel rooms there that we have stayed in to be very clean. The hotel staff have all been friendly and gracious. The Taphouse is great, our favorite bartender is Nathan. He is very knowledgeable in his craft and is very kind. The food/restaurant is great perk as well. The breakfast buffet is really good too.

Great room

I really enjoyed my stay there for 4 nights. I will definitely be coming back.

Great location, close to the airport and restaurants The parking costs and system to pay

Extremely excellent hotel, in a very good location for my needs, but the best thing about the hotel, there is a restaurante Taps Bar open until 1.00 am, pretty much unheard of in almost any hotel in the US, especially when we work until after 11.00pm and we could be sure of having a very late dinner, when in most hotels the restaurantes close at 10.00pm.... I will ALWAYS at this hotel, every time I go to Nashville.... Thankyou Sonesta !!! A great service... Nothing !!!

I thought it was convenient to the airport and there was plenty of on site parking Nothing really

Nicer than expected.

The room had wall paper peeling and what appeared to be water damage in a corner.

Rooms were clean and comfortable and The Tap House had really good food and ice cold beer on tap!

Everything about the place was enjoyable. If you are traveling on business or for leisure, each can be accommodated. Hotel is situated in a nice area where shopping, eateries, the airport, or just fun times is close by. The staff is great, security is great, it is just an overall great stay.

Nice please hotel ! But the fact it’s not a microwave in the rooms really inconvenience me and my family. I traveled with little ones and to keep having to get on the elevator from the ninth floor just to warm up. Leftovers is a trap to keep spending money inside the hotel. They have a few restaurants inside with one microwave for the residence to use that’s inside of a Starbucks there were times where I have to wait to use the microwave. It was already stressful enough coming from the ninth floor. I stressed that again however, the indoor pool was remarkable. It was nice very clean. They charge you although you are a guest at the hotel you have to pay $20 to park. I found that insane so I spent over $100 just to park somewhere where I could already stay to pay is insane. This is a first and last time stay for me and my crew

Everything was expectional The pool wasn’t heated

Clean room, friendly staff, clean pool.

Friendly and helpful staff.

Nothing

Amazing staff ver understanding and flexible

Everything was greatly appreciated and clean

Clean, friendly staff, good location, comfortable beds The only disappointment was that the hot tub was filled in and the pictures advertised a hot tub still. One of the main reasons we picked the hotel was due to a hot tub, so we were bummed as parents with kids that like to swim. The pool was very cold even though indoor. The kids there didn’t enjoy it because it was too cold.

We had such a fabulous time. Thank you for being so good to us. The Hotel was beautiful and helpful

Everything was great. I always hate that I have to pay to park but it’s not a secret that you have to pay. Our sink was clogged and I had to ask twice to get it fixed. After the second time maintenance came to fix it and we ended up having to move rooms which was a bit annoying.

Room wasn’t very clean. Toilet wasn’t flushed. Overall not horrible but starting with a room that had a turd in the toilet set the tone from the start.

Clean room and close to airport.

The bed and couch are very uncountable.

The room was clean.The pool was great and the staffer.Amazing

Great property

Great stay. Pool is great, I didn’t like that people in the lobby could look into the pool

2nd one-night stay here when traveling for work. I love the property.

Charges you $20 per night "destination fee" and $20 per night for parking.

Yes it was spotless, everything was great

The room was perfect. The food was amazing. We received amazing service this morning at breakfast from Nano. And the buffet was more than magnificent. It’s the best stay I’ve ever had.

The staff was phenomenal. They were extremely accommodating. The room was clean and spacious and the breakfast was delicious. Will definitely stay there again.

Great staff all very professional and helpful! The room was spotless but I would recommend the bathroom fans to work if they have any it got a little muggy in the room due to the shower. The breakfast was great even thought u have to pay and service was good as well there!

Room was spacious.

Arrived late - late night check in staff offered no info on when breakfast was or even where it was. Only hotel we stayed at for our whole trip that charged for parking as a guest at the hotel

The staff was great The room was very clean. The only unsatisfactory thing was that we had to pay for parking everyday this should have been included with our rate per night

Yes and I was allowed to check in early without a problem

Staff were nice. Room linens were clean but furniture and bathroom felt very worn and dated

Clean room, friendly staff and reasonable price.

The hotel was awesome. Everything about it was perfect. Clean room, great staff, a great place to eat in the hotel. A very pleasant stay.

Everything was perfect!

Everyone was very helpful and friendly! Rooms were clean and being dog friendly was a huge plus. Tap Room Food and happy hour was very good!

We have stayed at this location many times and it is very convenient and comfortable. The restaurant and tap room are really good. I wish the parking was included as they have a very spacious self parking area. During this particular day, our room was not serviced every day and we did have to ask for towels and water, but typically the cleaning staff is very attentive. It has become our go to hotel for Nashville, which we can visit very frequently.

The staff is so sweet and helpful. The restaurant has great treats and is family friendly! My family loved staying here. And we will be back!

yes had a great time

Very friendly

Easy check in. Room was nice and clean. Had drinks at the restaurant. Great service and watched a football game. Good place to stay near the airport.

Great hotel. Good food in the restaurant

I had to cancel the 1/2 booking, which Expedia required Hotel permission, and rebook directly at the front desk, thus losing my booking & rewards through Expedia and paying a higher rate. Done w/ Expedia and Sonesta!

Clean room, friendly staff. Great stay

Everything was excellent!

Staff

The staff was great. The room was roomy, modern and clean. The bed was comfy and the sheets smelled wonderful ( they smelled sented not like bleach like at other hotels) The shower water pressure and temperature was perfect. The picture was from happy hour, where we enjoyed some drinks and the nacho tots. The portions were large and the drinks were good.

Courteousness, cleanliness, and flexibility

Room was very clean nice modern good view

AWESOME!!

Room was clean! The view was awesome! Love this hotel.

Clean, cozy, really pleasant and a home away from home. My wife and I have stayed about 6 times and always enjoyed it. We forgot our swim wear this time, so that sucked because they have a real nice pool.

Restaurant hours, cleanliness, and quality for the price were good

Room was amazing!! Great sleep! Will definitely be back!

The bathroom in the lobby was very unclean and smelled like a porta potty. We ended up having to pay 20 dollars for parking even though we were guests at the hotel. The room itself was okay but not the cleanest and not very big considering the price.

Beautiful Hotel, friendly staff, and very clean and comfortable room!

Everything was great!

Nice property, very kind, efficient and polite staff, but did not honoured Expedia VIP benefits.

The room was beautiful and comfortable! The staff was polite as well! We only stayed a night, but we will most definitely stay again!

Clean. Comfortable

Yes

Originally booked into a room that when I walked in maintenance tool bag was in the middle of the floor. Friend room had water damage all along the baseboard. Was unable to eat breakfast because all of the food on the bar was cold. The one positive was the bed was comfortable.

there was a charge for parking that I was not aware of and other additional charges. will not stay again.

Great staff good food and dog friendly.

Visiting family and friends in the area.

Mediocre pillows and old showers. We've stayed before and the room was absolutely amazing but this room we were in was not it.

We have stayed twice now and will make this out main place to stay anytime we come to town.

The property was very nice and the staff was very friendly and helpful.

Great hotel

Quite

Our go-to when traveling thru Nashville. Clean and well-maintained. The restaurant is wonderful and handles late arrivals.

The staff was exceptionally helpful and polite and the rooms were clean and comfortable.

Staff

Customer service was excellent

Friendly staff, nice rooms

Very courteous! Room smelled fresh, was very clean!

Very friendly staff and room extremely clean

Great hotel. Good buffet.

Rooms were clean and nice

.

Room was clean, cleaning staff AMAZINGLY kind, offering to carry grocery bags w me even though their hands had towels and supplies in them. Enjoyed stay for sure.

The staff was friendly and polite!

Front desk was so friendly and helpful! The beds were comfy and the room was clean. The starbucks and restaurant right downstairs were perfect for us.

We enjoyed the 2 nights we sayed at Sonesta. The room was spacious and clean. The staff was courteous and helpful.

Some staff gave incorrect information on stay credits. "Resort fee" was too high. This is just a hotel. Room was a little dated.

The room was very different than the discriotion. The toiolet was acting up and making weird noises, the lamp had whatn ooked like Ketchup and Blood on it. We tried to use our food credit and it was not usable because "booked third party." The room overnlooked the roof iod the entrance and restaurant, and rhe roof looked like it was falling apart.

Hotel did not provide resort credit, only dining credit.

We did have to change rooms because of an electrical problem, but the front desk staff made it effortless and easy.

The room was spotless. The bar was so relaxing. The food within the bar was so delicious. And this is very quiet hotel. The area of the pool was located right off the lobby, but it wasn’t disturbing anyone and it was so nice! Definitely will return. I hate that you have to pay to park (as a guest), to me that should be included, but I also understand that basically everywhere in Nashville charges for parking. It’s just a shame. The other thing I personally didn’t like, was the down pillows. My neck and shoulders were killing me after 2 nights of using them. I will definitely bring my own pillow next visit. Otherwise, perfect place to stay. The corner room was an LOVELY room!

This was a great stay.

Room was clean. My issue this past visit was the amount of humidity in the room. There needed to be a fan in the bathroom for the steam from the shower.

Staff very accommodating. Rooms were very clean and nice.

Rooms were pretty dirty, especially the showerhead in the bathroom

Great hotel

Comfortable stay

After a terrible experience at a Comfort Inn nearby, this hotel and staff was great. Thet were all so kind and friendly and helpful! Clean room, safe, well maintained property.

Nice hotel, nice staff.

The airport shuttle was quick and easy.

Very nice place to stay. Service was good and kids loved the pool.

Was placed in the dungeon, literally had to go down a floor to get to my room. Room was old, walls were dirty and there was rust on the ceiling in the bathroom. All of this would have been tolerable, but the walls were paper thin and we heard every couch from the guy next door the entire night.

Clean room and comfortable bed!

Very clean room.

The comfort. The staff. The food. The in-house Starbucks...all that under one roof.

I’ve stayed here more than once. The Hotel is always clean. It was nice to have a restaurant on site - great food, drinks, and service.

Be aware of a $20 parking fee (plus tax) and a $20 "destination fee" (plus tax) per day. This was NOT disclosed to us when we booked through Expedia or at the hotel when we checked in or out.

The hotel is amazing. Staff friend and professional

Clean room and friendly staff

Easy and convenient. Place was clean, rooms were nice. Food at the pub was good, and the happy hour each day was great as well. The people at the front desk were easy to work with, and the checkout was seamless. It was only a 12 minute drive to Broadway and spend a little time downtown. If we returned to Nashville, this would definitely be a place to consider.

The price for the room

Nice room. Staff was very helpful. Surprisingly quiet for an airport hotel.

Food was good but prices were typical for an airport. Staff were nice and the housekeeping staff were really chill. This is a place I’d definitely come back to again

Staff were very friendly and attentive. Rooms were very clean.

Very good atmosphere and clean rooms. Breakfast on point

Room was clean. Bathroom ventilation seems non-existant. Gym is nice and clean. Free weights, benches, some machines and also treadmills and bikes. Parking is $20 for overnight Zero bell service from this 4 star hotel. Brea

Room was small and no microwave

Staff was friendly and courteous.

Just wish the room had a microwave. No notes otherwise

Clean and quiet. Friendly staff, I received a room upgrade for my birthday! We’ll be back.

Clean room, excellent attention from staff

The hotel itself was nice. Will never stay there again though because there was so many little things that were inconvenient. They had a huge parking lot that you had to pay to park at ($20/night!), no coffee for guests, they charged $50 PER night for incidental's, the happy hour was only for pints of beer.

Nice place to stay. Easy access to go to Nashville venues

Friendly check-in and out. Clean and comfortable room.

Property was showing age. Some rust on suspended ceiling supports in restroom, toilet stall in men’s locker room was nasty behind the toilet. Public areas were very clean and maintained. Overall the staff was very friendly and accommodating. The property was certainly acceptable except the men’s locker room.

Room was clean and definitely a plus that there was no carpet. I will say, the rooms could use some updating. Would have liked more lighting and the tv was slow with response when pressing buttons or using apps. Shower had great water pressure, and the bed and pillows were very comfortable. Going out that night, I noticed the lot is not lit up very well the farther away your spot is, so it can be a little sketchy. Another thing I noticed is that if you like to go out at night, be prepared to have to park towards the back lot and walk when you come in for the night. Seems that most people don't leave lol Let's get into all the fees, there is a $20 daily parking fee which is ridiculous. it will be taken out of your $50/day incidental refundable deposit. A daily destination fee which I believe was $21/day as well as a $20/per fee for breakfast. If you book online, pay the extra $5 for breakfast, especially if you don't plan to eat out for it or have a family. I'd stay here again.

Very Spacious

Great host was a little rude

Clean, comfortable with nice amenities. Only complaint was hvac was hard to operate and very loud. Rooms were nicely sized, beds very comfortable and everything was clean. The onsite restaurant was very convenient offering many choices and room service.

Check in was quick, easy, and she was so nice! The rooms need some maintenance done to them but not enough of an inconvenience that we wanted another room or asked for anything to be repaired. I suggest routine inspections of the rooms to make sure that toilets aren't running, exhaust fans are working Etc. Other than that the room was very acceptable

Please change shuttle to 24 hours. Besides that it was an excellent property

This place is a gem near the airport. We were on a road trip and stopped for the night, was not expecting such a nice place at a reasonable price! Will stay longer in the future 😁

The shuttle was 10 mins later from the airport to the hotel but not a big deal.

very nice and clean. expensive parking. some rude staff but overall great place

Amazing staff, especially in the restaurant and bar. The shuttle drivers were great and easy to find

We didn’t use the pool. Great stay clean, pleasant staff, room was great. I will stay here again.

Shuttle, staff and location is great. The bar has a great selection of food and wine for being an airport area hotel.

The room was clean and eloquent. Airport shuttle was anazing with a great driver. Food at restaurant down stairs tasted great. This was a overall great hotel and will be my choice wherever going to Nashville.

The check-in process was a bit unclear, as the front desk clerk was very quiet and didn’t provide much explanation. Even after asking several times, we’re still unsure whether we’ll be charged for parking. Additionally, we found a sock under the lounge chair that wasn’t ours, which raised some cleanliness concerns. On a positive note, the bathroom shower was excellent—probably one of the best I’ve experienced at any hotel.

I love this property. Will Definitely be going back

Clean room great staff

Great place to stay the night before a flight out of Nashville. Super helpful having the airport shuttle service.

Clean and friendly

We attended a conference at this hotel and found the facilities and staff to be wonderful. The food and staff in the Tap Room restaurant were amazing!

The mattress has an old spot of something. more than one place.

DO NOT STAY HERE! First the hotel is “appears clean on surface” room were okay, but dusty & in need of a deep clean, but the real reason to not stay… they use a 3rd party company to “enforce parking” I registered per instructed with QR code at check in… few weeks later, I receive a notice in the mail saying I owe $75 for “unauthorized parking” and they will add “late fees” and pursue legal action within 15 days. All my traveling I’ve never encountered something like this - nor was it in any review I read. Just stay clear. I’m now fighting weeks later over “parking”

Great Experience and loved the hotel. First time staying there.

It was great

The staff was friendly, but when we asked for fixes for our coffee machine and TV remote, there was no follow through. Having to pay for parking seemed excessive since we were not directly in the city and there was a spacious lot. I also wish they had different pillow options on hand because the pillows provides were extremely soft and offered no neck support. The room was relatively clean, but with some spots and dust in places.

Great staff, very kind!

It was a lovely stay. The staff is, by far, one of the nicest I've ever encountered. My only complaint is that the descriptions of the rooms and especially the suites were minimal and difficult to see what you were actually getting.

I never had to pay for parking at a hotel.

Excellent dining on site.

Love the location and the property

Loved it, would stay again! Staff and environment was great

Airport shuttle was very convenient

Room was a little dirty- hair in the shower, dusty places and bedframe needed wiped down

Great place to stay overall.

Excellent. Shuttle was right on time. Driver was very friendly and knowledgeable about the area.

Front desk staff was friendly and efficient during all of our interactions. Room was clean and comfortable. Restaurant staff was very nice and made sure that our service was quick. Both the inside and outside of the property were kept clean and comfortable.

Great, nice place to stay in!

The property is modern and clean and the staff is friendly and helpful

Todo estuvo adecuado.

The staff was great and very friendly. They remembered us the next day at the Tap House and brought our drink orders quickly.

Very nice staff , clean rooms

Room and service was amazing

Easy to find; very close to the airport, which was our priority; beautiful lobby and our room was excellent. We had to get up early for a flight, so the in-room coffee was very much appreciated

There were no issues with the stay. Shuttle was punctual, staff were professional and the room was magnificent.

Awesome hotel with great service!

Great facility. A lot of amazing amenities and even more excellent staff.

It was very quiet, & room was very spacious & area is very close to many attractions in area

Thanks Mr Scott

People were nuts in the hallways all night. Phone in our room didn’t work, so we couldn't call the front desk. They changed us higher fees at the hotel than Expedia said in our terms. Staff was rude.

Best hotel in Nashville as far as I’m concerned, the staff is unreal and the food is absolutely amazing and not hotel restaurant prices.

None

The rooms smelled really clean upon entering. The staff were pretty polite. We enjoyed the pool and the restaurant inside the hotel

My room was filthy when I arrived, dust everywhere, coffee stains onthe table, and a foul odor. Also didn't like that the rooms had no microwave and no hot tub in the pool area. The maid stunk up the hallway because it smelled like she hadn't bathed in weeks. Not a good look.

The staff are very nice and hospitable. Room and bathroom is very clean. Bed is very comfortable.

The staff was incredibly helpful. The room was clean and comfortable. Well worth the price.

This would have been a great hotel if not for staff. Overall it was a great stay, very clean and hospitable. The restaurant had great food and amazing servers. The biggest downside was staff’s knowledge of the hotel and its amenities. Upon check in, I asked about special amenities and VIP packages. They didn’t have the information ready and told me to return later. When I did and asked if there were any special instructions or requirements they said “No, everything is on the flyer.” It wasn’t until check out that I found out that there were special instructions. They told me that they couldn’t do anything about it and that I’d have to contact accounting. I spent a week trying to speak with anyone from accounting, left 6 voicemails and no response or callback. I was left with an extra $300 bill at the end of my stay with no proper resolution. If you wish to stay at this hotel, I suggest making sure staff clarifies everything upon arrival or you to will be stuck with an extra bill.

Nice

The only thing I didn’t like was its proximity to restaurants. Only fast food in the area.

Nice room, good service, comfortable!

Loved the room, the atmosphere, the pools, the scenery and I’ll be definitely staying anytime im there .

Nice hotel. Appreciate the free shuttle service! A safe hotel, however had about 10 vehicle break-in’s (thankfully we just Uber’d!). Staff was great and very friendly. Also appreciated the Tap House to grab a quick bite for convenience. We were so busy with festivities and didn’t get to enjoy the pool but it’s not right in town which is nice if you want a quiet stay.

Love this hotel! Staff were friendly and welcoming! The room was clean and the bed was comfy! We also ate at the restaurant a couple of times, and the food was great!

The room was clean and our housekeeper was also a very sweet lady (I’m so sorry I can’t recall her name). The hotel is in overall good condition, and our room was spacious and comfortable, but you can tell the property is older and they should make some updates.

We visited Nashville for the weekend from Canada and chose to stay somewhere further away from downtown. The shuttle from airport to hotel was convenient but Uber’s to downtown areas (broadway) were quite pricey (no fault of the hotel obviously) the hotel was very clean, rooms were nice with comfortable beds. The buffet breakfast was amazing (21 USD per person) and the restaurant menu was great - we ate here frequently. Staff were friendly and accommodating.

Second time I’ve stayed here within 7 days. Hotel is great and staff is amazing.

This hotel is the best, I always come after my classes. Never disappointed me.

Restaurant food was good and the fitness & pool area was great as well.

Staff refused to accept payment for incidentals over the phone and would not allow access to room which was prepaid and non-refundable.

A good choice when looking for comfortable stay and quick access to the Airport for an early flight. Much better value than down town.

The pool needed to be cleaned , my room could have been dusted . I found empty water bottles under the couch . the lamps were dusty.

Room did not have all features listed on Expedia. No Netflix access and we reserved and paid for a room on a higher floor only to be “upgraded” from floor 1 to floor 6 upon check in. No information was provided about how to request room service and our coffee maker was missing a piece. Housekeeping walked in without knocking. The breakfast buffet was delicious.

Staff was awesome. Hotel was great.

This hotel is excellent the staff were very courteous and considerate the room and other facility very clean and fresh. There is also a transport that goes from the hotel to airport. Our time there was spectacular I am very proud to refer anyone to stay at this hotel the standard very high.

It was great from staff to how clean the property is

We got there about 230-3 in the morning a the girls there was finalizing the rooms. We was being considered a no call no show. They immediately checked us in anyway an told us to come back down there in the morning to finish it up. This place was really nice. My room was extremely big. Room 420. I king size bed but the room was huge. Bed was comfortable. They did have big bottles of water on top of the stand for 6.00. But other than that it was nice. The restaurant there was awful. I would definitely return an just door dash lol.

Hotel is beautiful. I enjoyed the restaurant for Happy Hour and Breakfast. The beds are very comfortable. The location was close enough to several major attractions. I will stay again when I'm in Nashville.

Enjoyed the whole experience

Everything

Usually do not comment, but this was an amazing stay. Beautiful hotel & comfortable bed/pillows.

Very happy with this day overall, the chairs in the lobby were probably my favorite hit!

The property was clean, great customer service, plenty of food options and amazing guest services crew.

Excellent stay. Special shout-out to the front desk clerk, Alicia. She made me feel like a elite guest. Thank you

Everything was excellent, very nice and clean. The only thing i didnt like was $20 a night parking which was ridiculous, didnt state when i booked the room. I could see if the hotel was downtown and we had to pay for parking but it wasn't, last tome i will stay here.

Remarkable experience

Nice place. Cosmetic challenges, if you look around. For a resort, there should have been more to offer. Not sure if the resort fees, additional fees, and parking fees were necessary. Casino hotels would charge less and offer more.

Enjoyed the pool and the restaurant. Bed was very comfy.

EVERYTHING....from reservation, check in, dining, cleanliness, attentive front desk, housekeeping, close proximity to just about anywhere you could think of going(eating, shopping, museums, night life), was OUTSTANDING!! First visit...definitely not my last!!⭐️⭐️⭐️⭐️⭐️

We went for Anniversary weekend. My husband and I had a blast. Thank you Sonesta. We will be back again.

I was unaware of the $20 a day parking fee which wasn’t really pleasant.

Hotel has been remodeled and has turned out really nice. Pool area was very well kept. Just know ahead of time they have turned their parking lot into airport parking. So you are now charged nightly to park there.

Everything about it was horrible

Other than that the stay was fine.

Great place to stay in Nashville

Great stay and very comfortable beds

Rooms weren’t clean

Staff at the front desk were welcoming. The breakfast was enjoyable. The made to order eggs were really good. The pillows were my least favorite. Somehow they didn't provide the added comfort that I needed.

Comfortable beds, food was good and bartender was super friendly (I think his name was Brandon). Staff was also welcoming.

really enjoyed our stay

Great hotel

Nice, clean and good restaurant. Parking was super hard to find tho

Nice hotel. Cute. Comfortable

Beautiful, well lit place. Clean and inviting

The staff was welcoming and friendly. The place was well lit and I felt safe traveling there alone. Super clean and beautiful, will definitely be back

The room was nice, and I liked that it had a table for my laptop, a fridge, and no carpet. There were 2 bottles of water included with the room. yay! The staff at the Starbucks were great both mornings. Know that there is ample parking on site, but it is an additional $20/day. Also you may want to bring your own soap and shampoo. They only offer those large shared bottles with no ingredients listed in them.

Amazing property

The staff were anmazing and location was perfect and easy to get to!

Love! Very nice and clean!

Only thing I didn’t like was that you have to pay for parking per day

Nice property. Clean and in a good area distance wise. Only major issue is parking. It’s $20 a day to self park… other than that, I would stay again.

Good staff

Great

Property and room were excellent. Food service and pool were top tier. My only complaint is that I did not receive my VIP platinum access perk and the front desk attendant seemed dismissive when I tried to explain it was included and showed my email confirming that I was to receive my food/drink credit and resort credit.

Loved the staff. The front desk help were so personable and helpful. The cleaning staff was friendly and attentive.

Tiny room. Bathroom not very clean. $20 dollars for parking.

It was a beautiful hotel all around would highly recommend!!

Room was clean, spacious, and the bed was comfortable

Great place to stay.

Everything was great. The staff at the restaurant onsite were very nice.

The hotel was quiet. The staff was so friendly and accommodating. I didn’t catch her name but the girl who checked us in was wonderful and so personable. I will absolutely be back on my next visit to Nashville.

Great Property

Lovely hotebkttjy

Only complain I have is the shower/tub drains very slow!

Great breakfast buffet

My favorite hotel

We had to leave early for an family emergency

Our room was clean, quiet and extremely comfortable. We had a very early flight so the airport shuttle service was important to us. Coffee was available in the lobby very early, and the shuttle driver was outstanding. We appreciated his polite efficiency and kindness to us.

This was one of the BEST places we have ever stayed! We will seek out Sonesta for our next adventure!

Everything went great and very clean

Loved it!

Near the river.

very nice, good atmosphere friendly staff

Very clean and quite

It’s a very nice place

Staff was great