Hyatt Place Nashville Airport

Great shuttle to airport

Great location!

I like the overall property and the proximity to everything.

Best breakfast they have.

Staff was friendly. Decently priced and worked well for a last minute place to sleep. The building is not secure and the parking is terrible. Plan to be there right at check in and then uber around town otherwise you will be parked across the street or behind other vehicles.

This was one of the cleanest, well decorated hotel we have ever stayed at. It even had a pleasant aroma when we walked in. Rooms were very spacious!! Breakfast was delicious. There’s a McDonald and Kentucky fried chicken within walking distance. Only issue was the ice machines look outdated and the one in the first floor doesn’t work. Would definitely stay again!

Change up the breakfast and some fresher fruit

Spacious rooms with living area. Quiet area. Usual breakfast foods. Property needs a bit of tlc. Helpful staff.

Very nice and helpful staff.

The bed was comfortable, the room was clean. Everything was good and I would stay there again and recommend.

Nice and roomy. The desk clerk was polite and very helpful. Told us a great pizza place to eat at within walking distance. We'll stay here again.

The office chair in my room was piece of junk and should go to the dump immediately rm 416. Room was dirty. Pillows terrible. front desk people super unfriendly.

Very good

The room was clean and staff were nice.

Very good

it was fine for one night. Hotel smells like weed everywhere. In my room the floors were dirty and smelled. Again I was there for 9 hours so it did its job for that.

Unfortunately, our first room was unacceptable. There was hair all over the bed and pillows, and we even saw a roach. Traveling with a young child, this was very concerning. Thankfully, a young man at the front desk (I don’t remember his name) was very apologetic and allowed me to look at three different rooms before selecting a cleaner one. He was the highlight of our stay. The biggest issue was parking. One night there were no available spaces for hotel guests. My husband asked the front desk where we should park and was told to park near the dumpster. While there, several raccoons came out around the dumpster area. Thankfully, my husband reacted quickly and kept our son in the car while we drove off to find somewhere else to park. Other downsides were the lack of a microwave in the room and a very limited TV channel selection. While the location is convenient and the front desk employee did his best to help, the cleanliness issues, roach sighting, and terrible parking situation made this a disappointing stay.

Hotel outdated, but great staff, clean, and we had good stay!

It was a nice stay, for the money.

There was only one person working in the entire hotel so when we needed another towel and washcloth it took him a few minutes. Then when i realized there was no sheets or pillows for the pull out bed I had to go downstairs to retrieve them myself. The pool was not clean, the ac in the halls and elevator didn’t work. Overall disappointed for a Hyatt. This is my first time being disappointed at this chain.

Very upset over the condition of cleanliness in our room stuff on the sheets. Wraps in the corner. Looked like nothing had been wiped down or vacuumed as well.

We have stayed here multiple week long trips however this time was by far the most disappointing. Our toilet struggled to flush and we asked for help twice but never got it fixed. We had to go to the down stairs public bathroom if we needed to go. Also the water temps were equally as frustrating. It was either scalding hot in our shower or ice cold. Please fix things up in the hotel. It has always been a nice place to stay and we hate to see it going down hill and not maintained.

Very clean Close to everything and good price

It was very nice and good people and good rooms

Very good

The bed had blood stains on it and the breakfast was fair. The air conditioner was working well other than that it was not good.

This place is completely run down. The hotel is falling apart and appears poorly maintained. The room was dirty, smelled unpleasant, and did not meet basic cleanliness standards. Overall, the property was disappointing and not worth the money. I would not stay here again and would not recommend it to others.

Nothing I didn’t stay it was so bad Nothing

Good

Nice size room TV did not work and Boone came to fix it

Fair. Room was okay. Hotel was kinda yucky, weird smells around each turn. Good breakfast.

The room was moderately clean and I say that because there were spider webs like it hasn’t been cleaned for almost a year by the air conditioning. The bed and almost every pillow had dark hairs on them. The hotel really needs to be renovated the chairs in the lobby don’t seem to ever be cleaned. Some of the leather booths were torn and broken as well as the outlets in the breakfast area did not work. The power kept going off on our last day thankfully we were checking out that day. The only good thing I can say about this property was the staff members most especially Jesse at front desk he has the best customer service and was the most attentive as well as the lady that does breakfast she’s amazing and maintains a clean well put together breakfast.

Breakfast

Hotel is a bit outdated but very clean. Staff was friendly. Will stay again!

Great stay, clean, quiet , wonderful staff

Very poor

Exceptional

The property was clean, and well maintained. It was definitely dated. The staff was friendly, and we always had clean linens. Which was amazing. The parking was why I rated them with 4 stars. The Hyatt does not have adequate parking for this location. The gentleman at the desk said he would move his car, but our truck would not fit in the tiny spot he offered. Luckily it was on the weekend so we took up a space by the dumpster area. There were a couple times that I personally witnessed some shady characters run in and out of this location. Which made me uncomfortable having teenagers.

Rooms good and breakfast was ok

Not all that great don't recommend this hotel anyone I know

Exceptional

Was good

Breakfast was great. Containers kept full. Our AC went out and was moved in less than 30 min. Elevator waiting time was ridiculous. Overall great stay.

Very friendly and accommodating staff! Rooms were well kept and comfortable

This hotel doesn’t uphold the Hyatt standards. Even though the personnel is excellent, the cleanliness is pretty bad. Pool was unusable, water temperatures inside the apartment were hot or super hot, AC units are really noisy and there is only one ice machine in the 1st floor that wasn’t working most of the time

Perfect, we had a blast! Thx, Appreciate everything!

Best hotel that I’ve stayed in Nashville in a while. Breakfast was amazing with several options. The only thing I didn’t like was that the power kept going out which could have been because of the rain.

I arrived about 10 PM, but had no problem checking in. The room was clean. The bed was comfortable. Everything was nice and quiet. The hotel‘s breakfast was lovely.

Everything was as to be expected. Our room was clean, easy check in, excellent breakfast.

Few of the people that worked there!!

Proximity to the airport Everything was great no complaints at all

Friendly and room was spacious and clean. The AC appeared to be broken. Would only stay on low even after changing the settings and the room got warm at night. Also the security blocking device on door was broken.

The spacious room. The parking.

Unable to access pool due pool was no clean

Breakfast was great! We enjoy our check out being at 12pm!

Passable

Very good

The curtains were visible stained and had holes in them that looked like cigarette burns eventhough its supposed to be non smoking. There was visible mild on the shower head and on the shower tile. Stains on the couch. Not the worst room but not great at all.

Very good

The room was great and room service was excellent.

Exceptional

Fairly standard budget hotel, breakfast was good.

I've always been very happy every time I've stayed here. It's one of my preferred hotels for early morning flights. Would highly recommend.

No complaints and I'm not always easy to please. ;)

The closet was in the corner and you couldn’t really access it. Having the sink outside of the shower and toilet room meant disturbing the children when we washed our hands. We called ahead to ensure the pool would be working and of course, when we got there, it was green and not in service. Breakfast was the exact same items all four days, but decent with lots of options. The front desk, staff and housekeeping were very friendly and accommodating although we had some issues with the manager who was not very accommodating at all. Overall we would stay at this property again but if the pool isn’t working, we will choose another property nearby. There are tons of options in the area.

Driving up and walking into the building, it was dingy, but the gal at the front desk is wonderful and the room was clean but the carpets are sticky and felt damp.

Property is in need of updates and repairs. Loose floor tiles & stained lobby furniture.

Staff was very kind friendly and helpful...

It was a great stay!!!!

It was a basic hotel. No bells and whistles

Hotel needed updating and a deep cleaning

Breakfast was ok, but not great, signs posted everywhere that we could not take out breakfast to our room to eat, despite being served on styrofoam plates with plastic utinsils. There was no safe in the room, the closet space was tiny. On a positive note the beds were very comfortable and the AC worked great.

Gross, dirty

The room was very clean; very friendly and helpful staff; breakfast was ok and parking was ok. The pool was out of service; I would have loved to use the pool. Great location from the airport and less than 30 minutes to the downtown area.

Housekeeping kept the room clean and tidy and were efficient at doing it when you were away. Breakfast was more than adequate to start your day and there was enough to satisfy all appetites. I would definitely use this hotel again.

Great hot breakfast buffet. On arrival in the lobby the smell of pine sol cleaner was overwhelming.

Hotel is run down needs updating and pool was green! It’s dirty and I will never stay there again!!

Everything was clean. A couple small issues with the room that staff handled immediately. Location made it fairly easy to get in and out of downtown without staying in the midst of all the chaos. Would use again.

The only good thing was the bed but given the state of the rest of the property I doubted its safety!

Excellent choice for a quick overnight before flying out of Nashville. You can park your car here for your trip for a reasonable fee. Shuttle ride to airport is about 10 minutes.

Quiet airport location and adequate for a quick 1 night stay only. Entire hotel is weathered & dated. Room smelled stale, loud AC / fan, dim lighting in room, but clean comfortable bed. Bathroom has old dirty caulk edges. Good breakfast that included cut fresh fruit, juice, milk, 3 egg options, waffles, etc. Self parking was a plus.

Friendly Staff, Good Breakfast, Convenience Area, Free Parking, Clean Room.

Room had leaking sink in bathroom and I’ve seen better couches in the street for the homeless . Dirty torn, stained,. hall bathroom actual ceiling was heavily leaking and flooded. Breakfast eggs were cold as was the coffee ( barely lukewarm) also a/c heater was so dirty when you turned it on it stank bad like chemicals. Never again

Clean large sized rooms

HORRIBLE!! This is place is privately owner. Which means they take short cuts on everything. The room had plumbing issues and the maintenance was the owners cousin or something. Never was fixed and ask my money and it was a issue. The front desk was the owner nephew and he called the owner back in forth. WORST EXPERIENCE ever! These corporations are allowing people from other countries buy them out which is fine if they continue to run the business like a corporation and not a family business.

The price was a good value. Breakfast was delicious and had plenty of options. From waffles you could make yourself , eggs prepared different ways, bacon and sausage and fresh coffee. Just to mention a few things. Front desk was very helpful to get shuttles and direct me as needed to get around town.

The room had a bad smell from the previous occupants. If we were staying longer I would have requested another room. The bed had small pillows and the bathroom had peeling wallpaper probably from a water leak. This hotel does not live up to the Hyatt standard

Even helped us find some good Mexican food

The room served the purpose, the mattress was very comfortable. The toilet bowl float didn’t work properly, kept running all night. You could tell the age of the hotel.

The Parking was good, and there was always available spaces, along with the breakfast which was satisfying, and the staff were, functional. Thanks for the opportunity to share some of our experience at this hotel.

I was disappointed in this property. Tears in the carpet, food splattered on the wall, no bar. Front desk staff were friendly but often missing. They’ve never dusted. I’ve known Hyatt’s to be very nice hotels and this did not measure up. Don’t recommend.

The pool was out of service. The room doesn't has a safety box and for me this is critical. The housekeeping never make my room. The location is great, many alternatives for food. Just 9 minutes from the airport.

Parking was good, ability to leave the car there with airport shuttle was nice

Great location, close to the airport, several dinning places around, close to the main tourist points and famous places, the room was exacly as advertised, plenty breakfast options, plus transportation from and to the airport, in general kind staff, the only tiny negative thing, it was the elevators were dirty inside everyday, it seems nothing, but, you use the elevators all the time, even though I saw cleaning staff all day long in everywhere, I even mentioned to the lobby staff!. Overall this hotel is so recommended!!!.

3rd floor had a strange smell, room wasn’t what the pictures showed.

Everything was fine except for poor TV reception. FNC was not available.

Booked for my husband and he didn't feel like it was clean. Luckily it was just overnight.

Hotel was clean and staff were incredibly nice. The place is a little outdated and could use some new flooring, etc. Bed was comfortable and for a quick one night stay it was just fine. We didn’t get a chance to try the breakfast.

The included breakfast had a good selection of hot/cold and treats/healthy options. With so many local options we would likely stay elsewhere before staying here again, but for 2 short nights it was acceptable

The staff was never at the front desk. They never answered the phone from the room. The television had a special code in order to watch and wasn't given at check in. The bathroom door squeaked loudly when opening and closing due to the hinges being very rusty. Overall not a very good stay.

Room was clean.

Easy to get to from airport. Parking was good. Breakfast was good and they kept filling it back up so it was hot.

Very run down to other Hyatts I’ve stayed at.

Hot in hallways, lobby and elevator

Great hotel at great price

Very clean room, excellent staff, and a really good breakfast!!

The staff was wonderful..Breakfast was great..

Parking is pretty easy access

Staff was amazing!

This hotel room stunk so bad we had to move rooms and when we did there were bugs in the bed!! The guy at the front desk couldn’t have cared less. Needless to say we left at 10pm on our first night. Never again! The board of health should be looking into this place. Do better Hyatt!

Clean, friendly

It was ok.

Traveled with my husband & our 3 year old. We had a clean & spacious hotel room. Breakfast was very good. We had a very nice stay.

Staff was very nice and the hotel was clean and quiet.

The hotel is older and shows wear and tear. The staff were pleasant. The breakfast was one of the better breakfast options we have had.

Breakfast menu was okay but there is no bar so don't come looking for one. Room was clean but hotel can definitely do for a serious upgrade.

Stayed at this property for 5 days. The staff were very friendly and helpful. Check in/out was smooth and the continental breakfast was a plus. The facilities could have been much better, both in cleanliness (I.e carpet needed to be shampooed or replaced, walls washed etc) and upgrades.

Room was dirty when checking in.

Great staff. Comfortable beds. Very clean!

Breakfast had a great selection of foods including fruit, eggs, sausage, bacon and a waffle maker (along with other options as well). The property was clean with friendly service

Hotel wasnt to my standards

Breakfast was a huge letdown. Food was cheap, cold, and plain. They also gave my room away before we checked in. They ended up giving me a room for 3 when I booked a room for 5. I booked 2 beds and a pullout sofa bed for 5 and they only had a king bed with pullout sofaI had no choice but to accept the smaller room at 10:30pm at night. Hotel still charged me for my original room. Hotel management will do nothing for me even after contacting them. Will stay away from this location and chain in the future.

Renovate the facility. Clean it better.

Yes

Airport shuttle stops running at 11:15 p.m., so flights arriving late must use Uber or Lyft. That created a problem for us. However, room was exceptional, breakfast was surprisingly fresh, staff was terrific, friendly and welcoming.

On the site it said pool and bar ,no pool and bar ,not enough breakfast verity but over all a 3 star would i stay again maybe, want be the first choice in that area.

Great beds and pillows!

Old property needing renovation and maintenance. Room tv didnt work. Breakfast area was cramped with broken toaster. Elevators were slow as hell.

The room wasn't clean properly. There was throw up in the hall sinks didn't drain properly. Terrible experience.

Breakfast was great! Hotel. Conveniently located.

Breakfast good. Low retainer fee. Clean and accommodating.

The hotel was quiet, convenient to 13 minutes convention center and 3 minutes to the nashville airport. Hotel was clean, breakfast the same everyday. Sausage, chicken patty potatoes, eggs, waffle, bagels, nuffins, cereals, oatmeal and juices. Good taste. Hotel could use some updating. Rooms look dated but overall clean and good experience

Breakfast was great area was clean I enjoyed my stay . I Will be back in may

Clean room and a variety of breakfast

The breakfast was good and kid friendly. The room was unclean with blood on one of the beddings. I have allergies and the room was very bad. I think I left with chest congestion. Hair on our towels in the shower.

Yes room clean, staff was excellent and good breakfast selection

Room was clean . Rip in cushion on couch. Main light by door entrance to room did not turn on via the switch closest to the door . These were for the lights over the couch

The breakfast was great for a hotel stay, the staff was nice, but the room was not the cleanest. It was remedied when we complained, but the room should’ve been clean before we checked in. The TV in the room didn’t work well, but this hotel was fine for what it was and the distance to the airport was pretty amazing.

I feel like this hotel has not been updated in years. It’s gotten cheaper which is a plus, but also a minus. You get what you pay for and that includes teenagers knocking on your door and being loud in the middle of the night. Probably won’t stay here again.

Breakfast was as expected convenient wish they had a place to eat though as it was mention on the website as an option. To find out ots uner renovations other than that great location clean and quiet close to the airport

Everything was fresh and great.. thank you so much

The hotel needs updating! Hotel is in need of fresh paint and new furniture, in rooms and breakfast area! Website is misleading, there is not a Starbucks in lobby, however there is a Starbucks sign. There is not a bar area as well.

Very good service, clean rooms close to airport and restaurants

Очень хорошо и чисто всем рекомендую!

Every thing was great- good breakfast, nice staff and the free parking!! Only thing I noticed that was odd were the lady bugs kept appearing out of nowhere by the ac & window.

Yes

Excellent location I’m a quick access to airport, very pleasant staff. The hotel is very dated. However, the rooms have been updated but the show that it’s an old hotel.

The rooms are pretty clean and the bed is super comfortable.

Room was clean. Great hotel for being so close to the airport. Very convenient. Hotel shuttle to and from the airport is very nice.

Very run down and old

Horrible, people hanging out in parking lot smoking weeds, room carpet was all stained up, walls were dirts with hand prints and foot prints on them. Doors were all beat up.

We left at 2am before breakfast. The kitchen and pool were not not open when we arrived. Staff was courteous. Room was very spacious and quiet.

The property needs to be updated.

The place was great, easy and fast shuttle service to the airport. Friendly staff and the room was clean

I was very happy with everything about my stay except I wish it could have been longer. The front desk staff was very helpful to me and helped me figure out a couple of small accommodations I needed. Room was great, breakfast was delicious. Thank you to the staff for helping me out.

The breakfast was delicious. Plenty of variety and fresh fruit

Did not use shuttle and dog not on trip

Staff was nice but rooms were not the cleanest.

The staff was courteous and friendly. Furniture needed to be replaced including the cabinetry. Other guests obviously had abused the room. .

Shuttle was great for getting from and to the airport. The breakfast was also good but I did miss having biscuits.

The property is in a great location to everything, the hotel staff were very friendly and helpful. My room had a newly plastered wall that wasn’t finished

Dirty

Housekeeping needs to do a better job cleaning and or wiping down specially vacuuming underneath the sofa bed. Bathroom sink was extremely clogged up.

My stay was really pleasant and quiet. Only problem was the smell of marijuana and being allergic to smoke it was kinda rough. But overall it was good.

room had weird smells

N/A

I love the couch as soon as you walk in and two queen beds that look so inviting to jump in!

Room very clean and spacious. Staff was awesome. They set-up a shuttle to airport for me. I’ll be back.

Our door had a 2 inch gap from the mid to the bottom...you could see people wslk by!!!!

Location was fine, common areas fine, but the rooms were filthy. We pulled out the couch for a bed and it was full of trash and stale food. Looked in the closet for an extra blanket, also trash littered the shelving and no blankets to use on the pull out couch.

The room was clean for the most part except for the bathroom shower had some hair. The property could also use some maintenance and the bathroom sink did not drain properly.

Plumbing is poor

Nice new condition hotel located close to the airport. Shuttle service and hot breakfast included.

Great room, good location, full breakfast.

The room was spacious and clean. The staff was friendly. Breakfast was hot and delicious. We are repeat customers.

Yrs

Clean room

This was the worse hotel experience I’ve ever had!!! From dirty rooms, to mildew smelling carpet, to dirty showers! This was just an overall nasty experience!! The maid walked in on me as I was about to get into the shower! The shower water smelled like dirty feet. The customer service was fine and the breakfast was amazing! But my overall experience was horrific!

My room was clean and guest services was nice fast and convenient location. And I love the checkout is at 12 PM. The next time I come to Nashville, I will be staying at this hotel

Clean room

Yes it was

Very clean. Great breakfast. Convenient area.

It was clean and convenient to the airport.

The shower door was broke and just had a written sign on it that said do not use. TV didn’t work.

Yes

Staff was very welcoming and helpful

Staff was very friendly. Room was very clean. Breakfast was a bit less then expected. Overall good experience. Very close to numerous Nashville attractions. We would stay there again.

Everything above could use improvements!! Very Disappointed at the condition of the hotel, nothing like the pictures. They failed to disclose that the restaurant and the bar @ the hotel were closed for renovations. Staff did their best under the circumstances.We expected much better for a HAYAT HOTEL :(

Nice staff

Cleanliness

yes

There were no surprises. The stay went at advertised. Such predictability makes for peaceful travel.

Some maintenance issues with water leaks near elevator, but clean, comfy and pet friendly. Good value.

Clean room

The room was clean and had just what we needed for our stay. Needs some upgrades (soda was old and a bit torn)

The room was great and yhe staff was courteous. Highly recommend.

Great room setup and very clean.

Everything good, maybe a little more charisma from the front desk personnel.

The slower glass didn't work. Also they didn't have a bar or restaurant

Convenient for what we needed for 1 night

Dirty floor and black hairs all in the tub which we have pictures. Black hairs on the sheet. Tv kept going in and out.

Breakfast was not that great. Noticeable water damage on ceiling and dripping from elevators. Barely any hot water when attempting to have shower. Room was definitely dated and received only half the channels on television and the other half were fuzzy. Outdated decor. Hallways smelled of weed half the time.

Everything was great.

Room clean, comfy bed, front desk staff awesome!

Friendly staff. Good service. Comfy clean room

The front desk check in lady Charmika was warm inviting helpful and most kind!

Not to happy with the hotel. I flew in and came over to get a room to just check in so I could go to a meeting. they told me they had them available. This was about 11 o’clock and then said the only way I could check in. I had to pay more money so I would have to wait till two to check in. Never had this issue before at other hotels unless the rooms were not available. But if they had some available, I was able to check in. Not sure what the big deal is since I’m gonna be staying at the hotel anyway. Did not like to customer service representative who didn’t care about customer service wasn’t satisfied with the service at all. I probably won’t be staying there again or at another Hyatt.. I’m in customer service and I know that you always take care of your customer when you have opportunities to do so. Trying to squeeze every dime out of a customer isn’t gonna get you anywhere.

Rooms could have been cleaned better. There were noticeable marks on the walls that looked like feces but I didn’t

Clean room, worth for money.

The staff were acceptable, courtesy & polite, and the room was clean & comfortable. I was there for an extended stay due to an ice event power outage in Nashville and needed a hotel with a restaurant & lounge on site. This hotel stated it has both, it had neither! That's the only reason I decided on this location is for the restaurant & lounge so I was not in a vehicle due to weather restrictions. I was left without food other than pizza delivery & the small breakfast they served. I'd like a refund for my stay at this location since I was told false information about the accommodations. Thank you!

location was perfect. top floor. end room. quiet. desk staff was awesome. breakfast was good too.

The rooms could have been cleaner. Our initial room had mold, which was concerning, but the staff was accommodating and allowed me to view three different rooms to choose the best option. Overall, the stay was okay. Parking was convenient, and the front desk staff were friendly and helpful. I’m grateful the room change was handled quickly

Clean rooms and friendly staff

The front desk staff was very friendly and helpful. The fact that there is a free shuttle to BNA makes this hotel very convenient. Room is a little dated but overall clean and functional with the extra sitting area.

Staff was great!

stayed here during the freeze! the staff was very friendly & accommodating despite the weather circumstances. i was quite disappointed that the bar/restaurant & airport shuttles were not available as shown on the description because that was one of the main reasons for our booking, so having to walk to our own restaurants & finding ubers in the weather as travelers was very difficult, but thankfully the hotel was conveniently located to many things without having to take a far drive. the hotel does need some remodeling as our elevator was poorly functioning, but overall it was an okay experience given the timing.

Clean room.

-Everyone was friendly at check in and during my stay. -Close to the airport. Con: -Water temperature for the showers was not very warm. -The toilet didn’t flush very well. -The room appeared and smelled very clean. Only issue was, I found condoms in the closet when I was hanging my clothes.

Great

We stayed here in a crisis situation, when Nashville was brought to its knees under a layer of ice. The staff was incredibly kind and patient with all the demands made on them, working long hours to make their guests comfortable. Many thanks!

Check-in was great! I had one issue. I made reservations and checked in into this hotel because Nashville was experiencing mass power outtage and my familynwas affected. Initially the reservation was for 2 nights. As we found out that powered was rested to oue home we checked out. We only stayed forn1 night. Front desk clerk told me yiu can check out but since you made reservations through a 3rd party (hotels.com) you will need to contact them. I did just that. They said no contact the hotel.So was anything accomplished, not all. This why a 3 star rating, it was frustrating.

THE BATHROOM NEEDS MANY REPAIRS AND MAINTENANCE.

Stafee was helpful

No power so I didn’t check in. Expecting a refund.

There was mold in the bathroom, no restaurant or bar as advertised.

Stayed several times here, rooms and spaces are clean, always wonderful and polite service, breakfast is always great. Awesome place to stay, near airport and several food options close by.

While the staff for check-in was very courteous, I immediately recognized that there was no restaurant or bar, which is the reason I booked the hotel in the first place. Also said there was a 24 hour Starbucks or espresso shop which there was not as well. Room was dated, but beds were comfortable just feel really deceived. That bar and restaurant was advertised as we did not want to leave our hotel that night.

Friendly staff, nice clean room. Best breakfast selection ive seen at a hotel.

Great stay!

Staff was helpful

The airport shuttle service was horrible. We did not know that it was not operated by the hotel. Overall the hotel seemed run down and not up to standards. Additional fee for parking was not noticed at booking and dissappointed upon arrival to see a charge.

Not clean

Property was extremely out dated and didn’t meet my normal expectations for that of a Hyatt property. Couch inside the room had several stains and TV was so old that only the audio worked and not the picture. Will not stay here again. Save your money and choose a different property.

It was ok

Everything was perfect !!

Staff was friendly. Room was strangely laid out with sink outside the bathroom and no fan in the bathroom, but it was pretty clean and accommodated us well for the night.

Sounds like a heavy door shutting every 20 to 30 minutes all night long. Parking is very limited.

Sweet staff

Sweet

Staff

Clean room, friendly staff, great location

Yes

Great place To stay! Beautiful room, very comfortable bed, wonderful staff and plentiful breakfast brunch. We would love to stay here any time we are in the Nashville area.

Nice , clean and quiet

our toilet

Great room and location!

Better than expected breakfast selection. Quiet and clean hotel. Friendly staff. Would stay there again.

Staff was friendly upon entering and my room was clean and comfortable.

Enjoyed the space of the room. Staff is kind overall.

Yes food very good

Nice clean room. Sleeper couch is old and needs a new mattress.

Air conditioning didn’t work and mattress wasn’t clean. Won’t recommend for families.

The hotel wasn't well maintained

Hotel is dirty needs. deep clean, breakfast area was not clean. I didn't even feel like eating there. It was BAD

Old and run down. Furniture gross and just old. Bed linens had to be replaced due to old hair being on them

Bathroom door was broken off the hinges and didn’t shut at all. No hot water. Not the experience I normally have staying at the Hyatt.

The toaster needs to be replaced.

Dirty run down not a nice play to stay

Breakfast was yummy and offered a good variety. The room was spacious and clean

this property was under construction and was not described as on the website. There was no bar no Starbucks. The hotel is old and dirty. There’s a smell when you walk in the door. The blankets were filthy. Every metal object in the bathroom was rusted.

Convenient location but older rooms and my toilet didn’t work.

The plumbing in our room was messed up. The sink only had hot water, the toilet did not completely flush, and the shower only trickled. We were given another room to use the shower in the morning, once we made the front desk staff aware of the issue. The breakfast was not fully stocked - cold eggs and no coffee. Overall, a disappointing experience.

However, restaurant and bar were closed, so they should NOT be advertised as open.

There was a bug in my room breakfast was HORRIBLE, condition of the room was awful

The front desk staff was fine. The room was less than desirable. The tv didn’t work (said no signal) the fold out couch didn’t have any bedding and I couldn’t reach the front desk to get any. The a/c made a strange noise all night. It’s a very old hotel.

It was a nice stay

Rooms are spacious and location is great, however breakfast is no longer as good as it used to be, plus I don’t understand why the lobby is about to be redone, they should reopen their onsite bar and restaurant instead.

First impression: this hotel felt abandoned. Like it was purchased by someone who doesnt know anything about hospitality, but saw an opportunity for a profit. And jumped on it- in 1990 and hasn’t done any updates since…. Upon entering the welcome mat was stained and the air freshener scent was SOOO strong I was convinced it was covering up something. The deodorizer was pumping out of some large contraption that was visible and an eye soar. The public bathrooms were visibly worn as was the lobby furniture. Everything looked dated and worn. My room was large and clean but the impression of the entrance made everything feel dark and dated. My hotel room door had a huge space between the door and the frame where the rubber framing was missing- I could see into the hallway and that made me feel unsafe- being right next to the elevator. The bed was comfy and I slept well. I missed breakfast because I had to leave by 5:30 and breakfast didn’t start until 6 - which is odd for a weekday…most hotels have breakfast available at 5:30 on the weekdays and 630 on weekends. The staff was okay, not overly friendly just doing his job. The welcome snack for guest included apple wrapped in Saran wrap and ice water from a dispenser that had a slight taste of lemon. There was not a lemon in sight.

it was great!

Rooms were not cleaned good, mirrors not cleaned. All bedding old and needs replaced. Floors needed cleaning. Breakfast was good and hot. Breakfast area needed replaced, broken picture under cooler that contained drinks. Overall area needs a through cleaning and painting.

great service

My room was clean and spacious. I enjoyed breakfast, which included several good options (scrambled eggs, bacon, sausage, muffins, bagels, etc.). The staff were pleasant and accommodating.

Very clean

Room was clean and the staff 2as friendly and courtesy!

The hotel was pretty nice however the room could have been cleaner. The housekeeping needs to pay attention to the corners of the room. The wet bar sink was turned off I’m assuming because there was water that had leaked under the sink and was already mildew/mold present which is a hazardous condition.This indicated to us that it was known this was an issue but not fixed. There was also a huge parking issue. We had to park on the curb in an unsafe place as instructed by the guy on night duty because the parking was not sufficient for the amount of people staying there. Just a few things that do need to be addressed for sure!

Friendly and warm.

The water never got hot, it was warm at best. TV didn’t work the remote wasn’t synced with tv.

Yes, the room was spotless and the staff were very courteous.

We stayed for a 3 day trip

No breakfast

Everything was clean and friendly

The food was the same each day, but was quite good. A variety from day to day would have been nice.

Room was good. Water wasn't warm enough. After been terribly tired with the long delayed flights i was looking forward for a warm shower but i was very disappointed. I even notified the front desk but the lady said; "no water is ok, there is nothing wrong with it." I didn't say anything.

Dirty room

La habiatacion tenia basura de huespedes pasados, era basura de comida, no se respeto el precio de la reservacion por 18USD mas

The room was great. The staff were extremely nice and friendly. We did not eat breakfast at the hotel due to our schedule but it looked like a good variety.

The room was spacious, clean and very comfortable. The hotel has plenty of social space for visiting with friends and the beds are great!

The hotel overall is ok. But it can be creepy @ times.

Comfortable beds. Close to airport.

Room was clean , but no soap in dispenser in shower. An opening by the air/ heater to the outside. We put a towel over it to keep the cold air out. No kleenex in box. No shower cap.

Clean Room helpful staff

Yes

Great location

Rooms could benefit from being updated by adding in more ports for electronic charging and better black out curtains. Room was clean, staff was friendly and 5 minutes to the airport which is great at 3:30 am.

Heater broken bed hard

Overall, was good staying at Hyatt Airport, less than 20 minutes to downtown

tv, paint of wood trim

The hotel staff was amazing. The rooms were very clean.

Room was rundown, leaking shower, no hot water at breakfast was sub-par with a leak from the ceiling over the coffee station

Room was spotless

The water wasn't hot and the room was small for it to have been a suite

Staff was great

Nice room. Cold room and shower

This was a great s as pit, close to the airport. Easy transportation and delivery services.

Very clean and spacious

this place was gorgeous, staff was so nice and the property was spotless. my one complaint is that the water temperature wasn’t the best

To make things worse, I noticed bugs in the room, which made it impossible to feel comfortable. The hotel overall feels very outdated and neglected, with hallways that smell damp and poorly lit areas. I reported these issues to the front desk, but nothing was done to address them. For the price I paid, this was completely disappointing. I would not recommend staying here until major improvements are made to cleanliness, maintenance, and customer service.

Staff is very friendly. I appreciated the option for late check out. Room was clean.

The room was very clean and comfortable.

The second room wasn’t much better. There was no hot water, and the front desk was never around to help with anything. It honestly felt like no one cared at all about the guests or the condition of the hotel. Save yourself the stress and stay somewhere else. This place needs serious attention and management that actually cares.

Coffee machine was broken. TV was broken. No staff around when looking for help. No coffee downstairs in lobby.

The staff was especially friendly during check-in. The breakfast was everything we could have hoped for. The room was comfortable and clean. The whole experience felt professional and an excellent value for the cost. I would definitely stay here again next time we are in town.

The rooms needed to be upgraded and the shower wasn’t hot at all .

Clean room

The room was nice and the staff was wonderful. The way they clean rooms every day. They change your linen if you want them to change it every day. The amenities was great because of the air port transport to and from hotel. I would stay here again

It was not a “great” stay. The carpets throughout the hotel and room is filthy. The grungy brown paint in the hotel is chipped and peeling. Luckily, my stay is one night.

We appreciated the airport shuttle.

Room was run down with torn furniture. No hot water for a shower.

Overall, was pleased with the hotel and the staff were friendly

We were left with no hot water for two of the three nights we stayed there and the staff or administration didn't seem to have too much of a resolution for the issue. Front desk seemed somewhat courteous. One more than others. Room was okay and clean.

No hot water

No..the sheets were worn & soiled...The front desk staff was somewhat friendly..but I asked for a wakeup call one day did not receive it..The breakfast buffet very nice & friendly staff

Room was very basic. Had two big stains in the carpet. Third floor ice machine was out of order and a broken luggage rack was laying against it. Refrigerator in room didn’t work. Tv remote in room didn’t work. One of the elevators was out of order. Room was right next to elevator which may be very loud to some people. We saw the 7.8 rating and realized this was accurate but surprising for a Hyatt. Not terrible…not great.

it close to the airport

Next morning the shower was cold and very little water pressure

Boiler malfunction meant that we had ice cold showers !

The hotel was quite dingy.

The property is a little run down. Our bathroom door didn't work. Place was not clean generally. There wasn't good communication on the late checkout policy. I called a few weeks in advance to inquire because i had a late flight and was told that i could pay for extra hours at checkout, and that there was no late checkout time. This was in fact the reason i choose the hotel. Today, we find out that latest check out is at 3, and you have to pay in advance.

I arrived and there was no hot water. I was offered a 20%

When we were checking in we overheard someone talking about not having hot water and didn’t think much of it. In the morning we started the shower and it never got hot. We called the front desk and were told that there was a boiler issue and there was no hot water in the hotel. I booked a room at another hotel across the street and asked for a refund. As we were leaving they were continuing to book in guests without notifying them that they wouldn’t have hot water.

Shuttle was ontime and friendly

Clean rooms and attentive staff. Elevators were not consistantly working during our visit.

Very nice. The staff was very friendly.

I always come to this hotel whenever I visit in Nashville and they never disappointed

Great customer service

Super convenient. Tons of places to eat right by the hotel. No airport noise.

The coffee was empty and took a few minutes to fill up. Same with the waffle mix. Not the end of the world but slowed things down. One of the two elevators was out of service. Nice quiet rooms, comfy beds nice shower. Would stay again.

Breakfast eggs in a crockpot didn’t even realize until second time up there and saw someone else with eggs, limited selection overall

Great staff and exceptional cleanliness

Quiet and clean

The hotel itself & the staffs are phenomenon. We enjoyed our stay and be back definitely! 😊

Excellent customer service

We had to wait 30 minutes for the front desk attendant to arrive to check us in. Room was sketchy

Great!

Very clean place and staff was helpful

Easy to get around

breakfast was good

Very clean and up to date rooms. Nice room set up

Front desk gal was super friendly.

It was about 10 minutes from the mall but easy to get to. The room had a sitting area so it made it larger. Staff was friendly.

Close to the airport

Early morning arrival . Easy check in and room was used for a few hours sleep before moving on with our trip.

Nice stay and I love the hot water!

Affordable with great breakfast. Clean rooms. Spacious. Attentive staff. Lots of nearby restaurants.

Breakfast was great, room was very comfortable. Will stay here again

Good

Nice rooms

We paid to leave our vehicle here while we were on a cruise and when we returned last night only to find our vehicle had been vandalized and no one bothered to contact us in stead we walked in blind sided. They make you sign a waiver so they had our number

I thought the the shuttles started earlier. It does not start until 6am. What good is that for early flight? I stay here often and never knew this. I have to pay $20 for an Uber. Shuttle starts

One of the best stays ever. Really nice room, beyond expectations.

The breakfast was great, staff was helpful, and facilities clean: I did not have a microwave in my room, however; my room was spacious and clean,

Very disappointed that the airport transfers did t start till 6am and had to take an Uber.

Outdated compared to newer hotels, bed skirt was dirty, room had an odd smell. It was ok just a little ghetto

Fridge, microwave, and coffee maker

It was a nice place to stay

Room was very spacious. Staff was friendly and helpful. Breakfast had plenty options and was well stocked.

The review for this property were not good. Our room 424 was nice. I spoke with the staff who explained the property will be closing soon for a full renovation. I believe it will be beautiful when completed.

sheets were stained when we got there. water went boiling hot and only boiling hot unless you ran the faucet part of the shower first on cold.

Great place near airport

I checked out a day early and was still charged my full stay.

Property is located close to the airport and the sound of the planes is loud and constant.

M5 minutes from the airport and very close to the highway. Makes it easy to get almost anywhere within 15 mins

Friendly staff. Good parking

Walls are paper thin crying baby next door woke us up through the night and early morning. Also asked for late check out was told no problem it would be $20 per hour over and to just come and check out when I liked. Not the case my request was not noted and the room was checked in to another guest that woke me up banging on the door

Great

enjoyed our stay

Excellent hotel. Beds are very comfortable with a pillow top. Breakfast was great.

Everything good

Looks a quite bit dated property.needs some freshening up and a bit more clean.

Quiet, room was comfortable but a little dated. Could stand to be upgraded. The TV was old and the sound didn't work on some channels. Breakfast was great, easy check-in process

When I arrived to check in I had to wait for 40 mins for someone to check me in and wasn't too happy but other than that it was an amazing stay

Rooms are very nice.

There was not one microwave that worked in the facility at least that what the service person said. The hallway on my floor smelled like someone had vomitted liquor.

The lights in the bathroom sink area keep turning on and off. Room was very dark inside.

I LOVED IT..... WILL STAY THERE AGAIN....

The person in the front desk was kind and helpfull. We arrived late to the hotel around 2 am, i called like three hours before for request blanket. When we arrived at that time I received the request and a good service.

The hotel was just what we hoped for, clean, safe, comfortable with a hot breakfast and quick access to the airport.

Just called to speak with MGMT because was told nothing could be done yesterday while I was there and was advised to call back this evening, but not sure of name of supposed supervisor who should be there!

Very old and not clean

Room was ok.

Loved this hotel! Everything was clean and organized. The front desk staff was welcoming. The room was wonderful. Loved the layout and the carpet was clean. The beds were comfortable and provided great sleep. The food options were great, they had breakfast tacos with cheddar cheese! Real food options in addition to the regular bread and cereal. I also really appreciated the inclusion of hot tea with the coffee bar.

Space is remarkably great

Only breakfast was good.

The hotel could use maintenance. The pool was nice. Something was wrong with the water temperature, the water was scalding hot all the time, even hot water in the toilet. I had to run shower forever to waste hot water in order to shower. Staff was very nice, friendly, and helpful. Not many restaurants near, but plenty within 15-20 min drive.

There was no restaurant or actual bar. The listing showed a Starbucks but it was only a Starbucks machine that was inoperable. The "bar" was attached to the reservation desk on the backside and had very little to offer. Had some liquor bottles on display but did not actually have it available. This hotel was misrepresented on Expedia.

I liked the smell when I walked in

Excellent

Great hotel. Clean, comfortable, and the breakfast was wonderful.

Concerned about car break ins which are supposedly common, shower didn’t work, the door deadbolt didn’t work, no eye hole covering on door, lots of wear and tear. Staff did their best

Staff was amazing, housekeepers were very accommodating and swèt.

I initially placed in an out of order room. Other than that it was nice, clean, and felt safe

Very close to downtown Nashville music museum and restaurants

One of the main reasons we chose this hotel was because it claimed to provide airport shuttle. However, when we arrived to our destination and called, we were told to wait at a pick up location but then the clerk called me back to inform us that the contract with the shuttle service has ended and we had acquire transportation to the hotel on our own. One front desk clerk had no answers for us regarding anything, and another clerk was extremely rude. Therefore, if you see under the amenities that they provide airport shuttle, do not be fooled.

Customer service was awful. It took an entire weekend for staff to unclog a toilet that had issues from the moment I arrived. Not to mention the lack of maturity from staff when I mentioned the lack of communication amongst them and myself to try and resolve this problem. They had been getting in contact with the wrong room despite me telling them my room number that needed service. When I went to address it with the front desk on the third day, I was blamed for not picking up the phone or answering the door (they were knocking/calling on the wrong room). No one apologized and there was no manager to bring this to their attention.

Very comfortable!

Every thing went so smooth and easy!

No problems and close to tons of things

My overall stay was nice. Very clean rooms and very convenient to the BNA airport. The breakfast was ok, basic options but I really wished there was some pancakes, bacon, or grits. In addition, the hotel should provide shower caps and body lotion for ladies. Other than that, my stay was quite and comfortable.

It’s was nice

The hotel was a quick over night stay that was clean and quiet. The rooms were spacious and liked that check out time was at noon.

At breakfast there were ants crawling on the walls.

Close to the airport.

N/A

Guy was smoking pot outside in the parking lot. Would not recommend.

Excellent staff and establishment.

Nice one

the elliptical machine in the work out room did not work

Very spacious

Clean, spacious and lovely.

Very nice rooms and great prices. 24 hour outdoor pool was a plus.

Stayed here as a stop over on our drive home from Florida. We weren’t looking for much more than a place to lay our head. We reserved two rooms ( 2 double beds in each room). On our drive there, we received a phone call stating they overbooked double rooms and offered a king bed with sofa bed at a discounted rate. We changed one of our reserved rooms. On arrival, we checked in and were given a key card to a room that had personal belongings in it and the bathroom door was locked (someone maybe inside). We were then given another room. Asked for another pillow at 5pm but were told housekeeping left and no one could give us an extra pillow. Requested water to fill up a water bottle on a hot day and had to pay for the water. Breakfast was good for what it was but I wouldn’t stay here again. We’re not 5 star hotel guests but this was definitely one of the bad ones we stayed at.

Rooms were dirty bed sheets old and dirty bugs doors didn’t close correctly we had to change hotels and still have not received our refund took pictures to support our issues

Enjoyed stay overall, just seem a bit of run down small details of the room, other than that it was okay one thing for the safe box wasn’t available in the room was quite surprising to me when you’re concerned for your personal valuables to secure!

Unsanitary rooms. Dirty unclean bedding.torn carpeting in rooms, broken elevators, musty smells.

Hotel was clean, staff were friendly and helpful. Breakfast wasn’t the greatest and the pool was cold

Average room, but good living space set up with lots of room in a safe location

Nice

Nice clean rooms. Good service and nice location

I didn’t like the windows not opening.

Our room was very clean! The elevators were a little dirty. But with all the people there I guess it was a little hard to do with all the traffic. The lobby, and breakfast area were clean.

Staff wasn’t very helpful or friendly. Room wasn’t very clean at all. Would not recommend this hotel for families to stay and I definitely wouldn’t book this hotel again.

Great place to camp out before or after a flight. Immediately adjacent to airport, and has a shuttle. Friendly staff, clean.

Rooms were not cleaned, soap from prior guest was still in the room when We arrived.

Was not great. Floor was sticky in some areas, looks like then corner ceiling and wall was in process of being patched

It was very easy to check in and clean. I stayed one night and went to the airport. Breakfast was great, room was clean and it was quiet. Will stay again.

Clean, safe and always friendly staff. Great breakfast too!

I feel like I got taken advantage of by having to take taxi when the shuttle was still running. I also got an overcharges.

There were a few minor issues worth mentioning. The room showed some signs of wear and tear, particularly in the furniture, and the parking lot could use a little maintenance. However, these were small drawbacks compared to the overall comfort and hospitality of the stay. All in all, this hotel offers excellent value and is a solid choice for both business and leisure travelers. I would definitely consider staying here again.

Convenient to airport. Very good accommodations, Excellent breakfast! Airport shuttle service is great selling point. I will always make a point staying here if flying out of Nashville. Also very reasonable rates.

Just a brief overnight stay while traveling. Staff was great!

Service was spectacular!

Staff over booked and didn’t notify me until I checked in. I was told they contacted everyone scheduled to check in that day, then he said he didn’t have my contact information because I booked through a third party. I know for a fact they had my contact information because I called 3 days prior to me checking in and added a guest to my reservation and I was never notified of anything. I kept asking the employee to speak to a manager or get the number to corporate and he ignored me and called who knows instead. So rude, unprofessional, and not sympathetic to travelers from out of town