Holiday Inn Nashville - Vanderbilt (Dwtn) by IHG

Great. Stay there every time I’m in town.

Superb

Rooms were clean and very nice. Staff was polite and helpful in every way .The front desk employees made you feel at home overall you couldn't find a better place to stay.

Stay at this location when in town on business and this is why I keep coming back when in town !

Computer chair in room was broken. Card reader to get in and out of parking lot was not cooperative / had difficulty everytime (at both gates). But everything else was good. Conveniently located next to Vanderbilt Stadium and lots of restaurants. Would stay there again .

The only issue we had was they were doing renovations and started hammering and drilling at 8:00 which woke us up

This was indeed a great place to stay while we were visiting Nashville. The staff was very courteous and friendly. Especially Ms.Tanesha at the check in desk. She was very professional and and polite. She truly made us feel welcome. The rooms were clean and comfortable, and the breakfast was very good. We will definitely be coming back again!

My dad got put in the ICU so I had to fly to Nashville from Oregon. I was tired and scared and your staff was so sweet and accommodating to my needs and I really appreciated that. My stay has been a blessing. Thank you.

Access to hospital Nothing

Totally enjoyed our stay.

Amazing! Can't wait to go again !

Location

Location was nice, price for the room was good. Check in took a long time for a Monday, only one associate was available with a very long line. Eventually a second associate showed, but by that time many were waiting. The room smelled like wet dog, which made the bed and pillows smell like a wet dog. The bathroom faucets were loose and need some maintenance as well as the bulkhead in the bathroom that is un-sanded joint compound. While I love the live music... It was too loud to sit comfortably in the restaurant.

Exceptional

Staff was wonderful. Room clean, comfortable. Bed was very comfortable.

Stayed at the Holiday Inn so we'd be close to Musicians Corner across the street. Nice hotel that has replaced the last place we usually stayed at. That place was nice but Holiday Inn better.

This is the best Holiday Inn I have ever stayed at and we loved everything about it! Clean rooms, good breakfast included, a shuttle to Broadway and back, and very responsive staff. We had the best first visit to Nashville and will be returning.

The breakfast was excellent. And the live music in the bar (singer/songwriter open mic) was a special Nashville touch!

Exceptional

Exceptional

Clean and modern room

This is one of the nicest IHG hotels we’ve stayed in based on maintenance. The rooms are going through and upgrade and the new beds and shades were evident.

Overall, our stay was wonderful. The shuttle to Broadway was a great perk to have! Only thing I wish Holiday Inns would have is larger bath towels. Otherwise, this location was a blast!

Exceptional

Get hotel close to Vanderbilt had a wonderful bar and grill area and really good coffee joint too

The attendants that are at the front were very nice opened the door all the time and we so friendly!

Not bad for a visit to Broadway as well in the complimentary shuttle.

$35 a day for parking? Had to move the first day because our floor was going to be under renovations? Would have been handy information before booking. All but 2 of the staff were rude. Two were very, very nice and made up for feeling that we were an inconvenience.

hospedarte aquí te da la oportunidad de caminar a muchos destinos turísticos , puedes caminar a diferentes restaurantes o bares con música country en donde la gente es muy amigable ,.en el hotel hay transportación a la calle Broadway en donde puedes visitar diferentes restaurantes bares y divertirte , cómprarte botas, sombreros o cualquier cosa de recuerdo de Nashville y comer diferentes platillos en deliciosas restaurantes , en fin nos gustó mucho hospedarnos en este hotel y los chicos son muy amables y serviciales y sus housekeeping son maravillosas ,todo estupendamente limpio, alberca y música viva también.

Very good

Van took us downtown Lights in bathroom in holiday inns are the absolute worst. It’s like a dark cave. They provide a wonderful magnifying mirror but can’t use it because it’s so stupid dark. Only liberal news on TV.

Van took us downtown Lights in bathroom in holiday inns are the absolute worst. It’s like a dark cave. They provide a wonderful magnifying mirror but can’t use it because it’s so stupid dark. Only liberal news on TV.

Shuttle service to various areas Breakfast buffet was cold. Breakfast staff running around in a frenzy. Hotel was located across the street from a beautiful park filled with homeless people

Cleanliness and Staff friendly

Cleanliness and Staff friendly

Price of breakfast was ridiculosis $18.95 where most are free

Location Front desk staff

Location Front desk staff

Great location

It was so noisy. Under construction.

all fine and good i will return

C we

The staff were nice and helpful, and the free shuttle to downtown was very convienent and the driver very nice! The facilites/room we were in was a bit run down/old but everything was clean and worked.

Waited for several minutes before being acknowledged at check in and then was told 2 beds were not available when o asked for discount bc they couldn’t give me what I booked - he got a manager and she was able to find me a room with 2 beds. Outside was dirty, rooms smelled funny, and parking was over priced for an overnight stay.

Nice facilities. No late checkout

Nice facilities. No late checkout

Waited for several minutes before being acknowledged at check in and then was told 2 beds were not available when o asked for discount bc they couldn’t give me what I booked - he got a manager and she was able to find me a room with 2 beds. Outside was dirty, rooms smelled funny, and parking was over priced for an overnight stay.

Everything was perfect. Staff was courteous. Great room service and the live music provided the entertainment we needed after a long drive and not really wanting to get back out.

Pleasant

I stayed at this Holiday Inn as we were planning an event across the street There was hammering on the ninth floor for most of the afternoon when we checked in and started early this morning and went on all the way up until when we checked out I called the Front Desk and they told me that they couldn't do anything about it and all they could do is apologize the inconvenience we weren't told there was gonna be any construction on the ninth floor and whatever reconsidered staying here

The front desk staff was super friendly. The room was very clean. The bed was HORRIBLE! The worst I’ve ever slept on. The last couple of times I’ve stayed at a Holiday Inn the beds have not been comfortable.

The hotel was conveniently located and having the AVIS car rental on site was perfect.

Surprised. We haven’t stayed at a Holiday Inn in a very long time. Well maintained, live entertainment in the bar. We’ll be back.

Superb

Exceptional

The front desk lady is very helpful and professional, we love the place and will definitely come back.

We stayed at this location and it was a great distance to so many places we wanted to visit, and having the shuttle service was spectacular. (Always tip your drivers!!) From our arrival, we got there early and they held our bags before we could even check in, that was life saving. Jason our first hotel shuttle driver took us down by Broadway and picked us up from within the shuttle zone after we roamed around town and brought us back for check-in time. It was so convenient. The hotel contains a lounge/stage called Commodore Grill and it has great food, service and amazing performers. The hotel staff was lovely every moment we encountered them. The rooms, while clean, were outdated, some cracks and chips but they are currently renovating, only interrupted our sleep one morning and that wasn't bad at all. If they updated all of the rooms I'd stay here again without any hesitation. Walgreens and Starbucks in walking distance. Directly across from Centennial park. Cannot get any better than that.

Room was clean. Breakfast was great. Very friendly staff.

Great staff

Shandie was very nice and friendly.

The bed was hard. AC did not work good in the room, it was a no smoking room and it smelt like cigarette smoke The bathroom didn’t have but one light in it. The towels that was in the bathroom had hair all in them like they haven’t even been washed

N/A The bed was hard. AC did not work good in the room, it was a no smoking room and it smelt like cigarette smoke The bathroom didn’t have but one light in it. The towels that was in the bathroom had hair all in them like they haven’t even been washed

Great staff and very helpful. Beds and pillows are very comfortable, valet parking set up is great , and hotel is very clean , and easy check in .

Rooms in need of a renovation

Our stay at the Hampton Inn was wonderful! The staff was amazing, the hotel was very clean, and the breakfast was great every morning. Everyone was friendly, welcoming, and made the experience even better. Definitely a great place to stay!

Everything about the property was all that and more

Everything about the property was all that and more

Exceptional

Our stay at the Hampton Inn was wonderful! The staff was amazing, the hotel was very clean, and the breakfast was great every morning. Everyone was friendly, welcoming, and made the experience even better. Definitely a great place to stay!

Clean Nothing

Clean Nothing

I would give this holiday inn high marks for their excellence staff. It was a bonus having a shuttle to and from downtown Nashville Broadway Street. The drivers were a delight!

Our stay was excellent. Comfortable, clean, and the service impeccable.

Location to the event was perfect! Staff was super. Loved the balcony. Could use some updates to the rooms. Wallpaper peeling, carpets stained, etc.

Location to the event was perfect! Staff was super. Loved the balcony. Could use some updates to the rooms. Wallpaper peeling, carpets stained, etc.

Perfect location for event at Vanderbilt Stadium across the street. Good breakfast. Safe parking. Downtown shuttle is great. Walk to several restaurants. Staff was very friendly.

Great stay

The staff was very helpful and friendly. The room was clean but starting to show wear. I would have given 5 stars but I was paying for parking and the hotel oversold it one evening for an eagles concert. That was stressful.

Very nice staff. Was in town for my daughter’s graduation from Vanderbilt so it was a great location to campus

Wonderful staff. Great breakfast.

Staff helpful. Convenient shuttle service. Rooms clean

Everything was fine and. I have no complaints

Bar was not open on a Saturday afternoon

Bar was not open on a Saturday afternoon

It was very nice and walking distance to FirstBank Stadium for concert The thick window curtain did not pull all the way across the window only a sheet curtain was there

It was very nice and walking distance to FirstBank Stadium for concert The thick window curtain did not pull all the way across the window only a sheet curtain was there

did not offer free breakfast

Great location for concert and games at Vanderbilt Stadium…Do not have to worry about parking car etc

Staff was very nice & efficient. My check in was great with Trena.

I arrived a little early and the staff was so nice to get me checked in. Everything was perfect.

This is an old hotel that has renovated; however our stay was great and the staff was very nice.

Everything was wonderful!

This isn’t a reflection on the staff they were actually very nice however our room was disgusting. I really question the star rating system on this site. Our room smelled like urine like someone had peed on the floors it was gross. Asked to change rooms but they were fully booked so we had to stay in the room. The carpet was gross and it was like sleeping in a urinal. Truly the worst and dirtiest room. No way this property is an 8.4 - actually want a refund from hotels.com cause totally false info. The property is beaten up and dirty.

Always friendly folks there!

Very close to Vanderbilt

The room but very pleasant and convenient using the shuttle. Staff of the shuttle went above and beyond expectations. Nothing

Exceptional

The room but very pleasant and convenient using the shuttle. Staff of the shuttle went above and beyond expectations. Nothing

Air conditioner was extremely noisy when the compressor kicked on

Me hicieron un cobro adicional de $116 en los que se supone que se retendría mi tarjeta y al salir lo pondrían de nuevo en mi cuenta, hoy son 5 días y aún no lo han retornado.

The room was very, very small. The towels were very rough, they would scratch a baby, the A/C was terribly loud. The A/C was too close to the bed. The lamp and TV were not plugged in. The outlet was too difficult to reach or we would have plugged them ourselves. We have stayed in Holiday Inn properties for more than 20 years. But we probably not use Holiday Inn properties again.

Exceptional

Don't like beggars the parking lot 😒!Food was excellent and Hotel was great too!

Superb

Wonderful stay. Room was clean and comfortable. Location turned out to be perfect, as we were able to utilize the shuttle. They shuttle drivers were all terrific, with Richard and Jim standing out with all the helpful information and never a hesitation to go above and beyond.

Breakfast was super Evening meals were awful

staff,music shuttle room tired but clean

Shuttle to the city very helpful, good driver staff

Excellent hotel!! It is listed on Expedia as having an AIRPORT shuttle and that is inaccurate, just so that people know! However, they do have a shuttle providing unlimited rides back and forth to Broadway. We used it every day and it was flawless. The breakfast is delicious. Coffee shop on site. Great location!

It was an amazing time, excellent breakfast!

Breakfast and service was great

Vwry friendly staff and good restaurant as well clean hotel

Bad

It was quiet The marijuana smell

It was quiet The marijuana smell

We enjoyed our stay

Very good

The kindness all employees showed.

The employees were so helpful when we arrived! The kindness all employees showed.

The bed was super hard and commodes set too low

The staff was amazing and very friendly The bed was super hard and commodes set too low

The only reason I gave the staff a 4/5 was we did have issues with a couple of staff members at the desk, but I talked to a manager at checkout and it was resolved, which is why I still have the hotel 5/5. Can’t Wait to go back!!

Exceptional

Great place to stat

I love the location. the 35 a day for parking

My TV didn’t work, but they finally got it to work. My room key didn’t work, but they finally got it to work. My room key didn’t work again, but they finally got it to work again. No room service after 9:30pm, we had to go get the food ourselves, but it was good food. The swimming pool water was too cold. They didn’t clean our room. Believe it or not Holiday Inn Nashville Vanderbilt WAS my favorite place to stay while in Nashville. AFTER THIS TRIP, I KNOW I NEED TO FIND SOMEPLACE ELSE TO STAY IN NASHVILLE.

Room was very clean. Lots of amenities on site.

The location is great, however the rooms need to updated, the beds are old and sinking and the AC rattles and makes so much noise that it is hard to get a good sleep

Zero

Great value and great proximity to campus (esp the stadium) Paying so much for parking

Currently construction going on so rooms are noisy during the day

Everything was fantastic!

Staff was sooo lovely! The bar setting with live music was awesome and the breakfast bar was amazing !

Location was great. Love that they provide free shuttle service to downtown. Making it easy to enjoy your stay and explore the city. We arrived long before check in and they kept our luggages and we hoped on the shuttle to go explore. I highly recommended staying here.

Loved the free shuttle

SHUTTLE!

Great hotel location with excellent customer service. Highly recommend when visiting Nashville.

The price jump from 2 days before I booked

It was wonderful

Great location!

Breakfast & dinner are great All reasonably priced Rooms are clean and have everything you need Area good

The staff is amazing! We love Ty!!! The location across from Centennial park is lovely. It is an older building and some details were missed like not having a toilet paper wand to it on.

Breakfast was outstanding &bar was great … Ferdinand was the best & Myra at the bar rocked … Best Holiday Inn I have ever stayed at …. 10s all around !!! 👍

I loved that there was live music every night. The drivers for the shuttles were super friendly. Room service was great! There were some walkable restaurants nearby too. Definitely will recommend!

Staff was helpful. Room was cleaned daily without asking

Yes

Grounds rather sad and lobby, but the room was fine. Didn't stay long enough to get coffee or food. There was live music in the lobby bar. Country winners of various shows like The Voice. Right across from the park. You could see the Parthenon from our balcony. Walking to ice cream, J.Alexanders, PFChang and several others. Vanderbilt stadium was in the rear of the hotel across the back parking lot.

Stayed here to be away from the main Broadway crowd. Very clean, has a bar/restaurant with music. Has parking a plus. Has a shuttle that takes you close to Broadway and other places.

Great staff

This is an outstanding hotel.

The breakfast was good. However, there were roaches in my room and I asked the staff to check it out and it was dismissed. The hotel manager did reimburse me back one day which I appreciated it.

Everything was wonderful. The shuttle was a huge game changer as we just took the shuttle back and forth to Broadway. Our room had a view of the Parthenon which was the reason for our visit. Staff and room were great and so accommodating. We got room service for breakfast both mornings which was a big time saver.

Jason and charles of shuttle terrific

Wonderful staff. Great location. Would definitely recommend and stay again.

Excellent location, free shuttle to downtown, excellent breakfast and staff. Very clean- Highly recomnend this hotel.

Food was ok

Its cheaper to book directly with this hotel rather than using expedia. There is a charge to park your vehicle which is rediculus. $35 to park in back and $45 valet. The restaurant has good food and has some local singer/ songwriters for entertainment. Breakfast is not free. Staff is friendly and helpful. The restrooms in the lobby were really bad. Smelled like sewer.

we had no warm water to shower, room was dated. had to pay daily parking for the car.

Clean, convenient location. Had to stay to see during the Januray 2026 ice storms

We enjoyed our stay and will likely stay again. The hotel was clean and in a convenient location with many restaurants nearby or you can dine at the hotel restaurant. The staff was very nice and the beds were comfortable.

Nice hotel

Our stay was exceptional!

Clean room had a fresh smell to it. Breakfast isn't included its $18.00 happy hour was great had five band every night they also have a little coffee shop and small market

there was no airport shuttle as is advertised by Expedia. They lie about that and when you try and dispute it with them they give you the run around and lie. I will not ever be using Expedia again. Poor customer service and liars

Yes, room was clean, staff was very attentive and we didn’t pay for the bkfst , but did have a drink and app at the bar while hearing some fun country music!

The shuttle was a great service to have access to. The staff was great. Appreciate having someone to open the doors and help with luggage. Breakfast buffet was excellent. Commodore has great dinner options and the live music every night was fantastic.

It was a nice, clean and safe place to stay

Room was missed 3 out of 5 days to refill coffee station. No water left in room or garbage removed vending machine not functioning had to go down to the lobby for beverages.

Breakfast was overpriced for the quality.

Everything was clean and everyone friendly at check in and out

The staff were extremely friendly and I got an early check in with no questions asked. Would definitely stay here again!!

Hotel was great..Their shuttle was everything didnt have to uber at all...Really great hotel

/the food and the room was great. Will stay there again.

Nice place to stay

This hotel is really in the perfect location. Right by the campuses and a short distance from downtown Nashville, which they provide a free shuttle to and from. And the staff were extremely helpful and friendly.

The computer system was down upon check-in, which was causing quite a delay, but the staff was nice. Our room was cleaned the first day, but was not cleaned the second day. We had to get our own towels and washcloths. I would not recommend the breakfast buffet. it was overpriced and the food was luke warm. I thought the price of the buffet was half of the cost it ended up being but it could not be refunded. Be prepared to pay $35 a day for parking.

Drunk guests screaming in the hallway until 3am. Room door did not close entirely unless forced. Shower head nozzle was broken and could not switch settings. Additional parking fee for customers who already booked rooms. No bathroom vent fan. 2/5 avoid if you're looking for comfort.

Everything was great. Only wished that there was thicker curtain on the sliding window as the lights were bright

My daughter and I arrived around 9 p.m for a 2 day spring break getaway...Stay was excellent, from the warm and informative valet reception, to the quick and efficient host at check-in, to the all new, super clean, comfy, and EVERYTHING working room (TV, remote, faucets, etc.) to the occasional texts to check in with us to ensure that we were having a wonderful stay, to our effortless checkout! 11 out of 10!!! We'll be Back!

The staff went beyond and kind! Highly recommended!!!!

Staff was cool. Breakfast overpriced as well as parking

I didn't use the laundry or pool as it was freezing outside for the pool and wasn't there long enough for laundry but otherwise was wonderful

The best server of all the 5 stars several hotels we stayed all over the world: was Ferdinand, he is very kind, respectfull and alert. We can see he loves his job. A great asset for Holiday Inn. He made our breakfast time very pleasent and the best part of our vacation days. Delicious oatmeal, sugar free syrup, boill eggs if you ask.The black old driver of shuttle with gray eyes very kind. Delicious 6 big pieces of chicken Nashville style with celery, carrots and many tasty sauces for only $16. Good job of house keepers. Golf course car and shuttle service to 7th/Broadway convenient. Walking distance to Parthenom, nails and hair saloon, Walgreens and Vanderbilt University. Room for improvements: We didn't understand a word of the old white shuttle driver and unkind, the short Indian (?) receptionist never smile, extemely unkind. No safety box, no even small gym, bad country music singers. No veggies with meat in buffet breakfast food, only pork shop. Breakfast buffet included but needs more variety, to be different each day.

Park, a great place to run or walk

Great thank you

The singer/songwriters every night in the bar was excellent and will draw me back on my next visit to Nashville!

These kids were also allowed to do whatever they wanted to in the lobby and on the elevators as staff just watched. They were sliding across the lobby floor, fake wrestling, running into people, being extremely loud, and crowding people who were trying to get in/out of the elevators. The first night we were there, we were evacuated from the bar for an "active shooter" outside, and as we were quickly hoarded out, I left a bag of ~$100 worth of merchandise in it. The hotel claimed it was never found (although hotel staff would have cleaned that evening and found it), and they didn't bother to offer to reimburse me.

I really enjoyed the bar and venue for writher's rounds.

Lovely staff great breakfast

Everything was good, no issues what so ever, the shuttle was nice to get down town.

Dirty and the carpet in the room smelled really bad I asked for an iron since there wasn’t one In the room at 7:45am they never came I went to my business meeting wrinkled even after calling twice my son called again at 3:09pm so we could go to dinner it finally arrived at 4:00pm

Only stayed 1 night so didn’t get to experience all of the amenities. There's payed parking which should be more explicit in the Expedia description of the Hotel and offerings/amenities.

Very friendly. Smooth check-in and room was perfect. People were extremely nice.

I would suggest free morning coffee in the lobby, but guests can make it in rooms, so no big deal. Carpets need to be replaced.

10/10 will stay again

Peace & quiet is what I needed & it was exactly what I got.

I liked the restaurant and live music. Love the shuttle service to downtown!! The bathroom needs brighter lights.

Reserved a King room, was told (at checkin time) they were all taken, no fridge in room for my diabetes meds, had to get up at 6:30 to have hot water in the shower, very small bathroom counter, pillows and bed uncomfortable

Staff great.

Wonderful Experience! We will be back!

yes

Room was clean and it was quiet.

Amazing all around

Welcoming front desk. Pet welcomed too. The room was clean and bottled water provided (much needed after a long day of travel).

There was a toenail clipping in one of our beds. The staff moved us to a different room

easy check in, clean, spacious room

Everything about this hotel was wonderful!

The management, specifically Hervie, made our stay so perfect. He was so fun during check in and checked with us throughout our stay to make sure everything was perfect. This hotel is centrally located in Nashville and has a free shuttle to many areas including downtown. This is our new favorite hotel. Huge thank you to Hervie for making our stay perfect.

The room and bathroom were clean. The vent works well in the bathroom. Staff was courteous.

👍

The room, staff and amenities were great. Thank you!

Great

Clean room, fast elevators.

Room and staff were wonderful

Yes customer Service and The room were wonderful

Beautiful!

Very good

We were headed VUM for a day of clinics. Great location for access.

Rooms need updating and guest services is rude. The shuttle drivers were fantastic.

The room was clean, staff where friendly and the location close to the VA Hospital and Vanderbilt University was excellent. The property could use a bit of a refresh.

Great location! Walking distance to many restaurants. The breakfast exceeded expectations. Parking was easy, gated flat parking lot behind the hotel. Not a parking deck. Staff was friendly.

Super friendly staff was so gracious and accommodating as our flight in was well before check in time and our departing time was well after normal check out. Everyone was so kind and hospitable. Extremely convenient with the on-site dining with live music, and free shuttle to Broadway. Room was clean and spacious. Would 100% return.

Great hotel!!

Beautiful

Staff was great. Overnight the heat in the room would not turn off, even when the unit was completely turned off. The night attendant apologized but said there was nothing that could be done. There was also no hot water on the second day of my stay.

The room was wonderful and staff couldn't have been more accommodating. Thank you.

Over priced food and drinks from the bar. The coffee shop had the worst coffee. Did not have hot water. Had to pay 35 dollars a day just to park.

We had no hot water in the shower for our stay

Clean room , nice staff , good location

Amenities are old and soundproof is not good. Quite noisy.

Room was clean and comfortable, valet staff super helpful, great breakfast buffet, and wonderful musical entertainment in the Commodore restaurant

Everything was great everyone was super nice

The staff was friendly, but the hotel itself is in need of some updating and maintenance. The carpet was old and saggy, not stretched and tacked as it should be, and there was chipped paint around. The beds were comfortable, thankfully.

Clean room, very nice staff , good location

Good service good location the largest space in the room

Great location. Awesome staff. Would stay again.

Staff were super friendly, room was clean and organized, very comfortable stay!

Mattress was horrible but staff was very nice

Clean room , good location, very nice staff

Very nice! Great location. Will be back.

Great stay

The staff were so helpful even when I had problems in the room they moved swiftly to sort them out. It was a shame the shower was only luke warm most days but it was a very busy ice storm week for the hotel and couldn’t be helped. Everyone was very friendly and I would definitely stay again.

The shower did not have hot water on the first night and was disappointing after working in the cold all day. The second night is was hotter but still not what I would have liked. The bed was very hard. If you like zero give to a mattress then this one is for you. The staff were friendly and the coffe was good at the coffee shop imside

Clean, pet friendly, breakfast buffet, room service, all excellent

Yes. we left behind a shaving kit with Remington shaver and notified the hotel and used their app to try to get it back on the 29th we still have heard nothing. very disappointed

Room was clean. Staff was kind and helpful.

The valet and entrance staff were incredibly helpful and friendly during our visit, which was prompted by a family member's surgery. The hotel was conveniently located near Vanderbilt Hospital, making it easy for us to access the facility. Although the surgeons anticipated a longer stay of three to four nights, the surgery went well, and we were able to leave the same day. When we returned to the front desk the following afternoon, the staff was just as kind and understanding. They assured us that leaving early would not be an issue and advised us to contact our third-party service to initiate the process. I appreciated the assistance of a particular staff member, who was busy multitasking that day, though I can't recall her name. Overall, our stay was pleasant, and the room was clean. Parking was limited, but they were kind enough to accommodate me.

Staff was so very friendly and helpful. Room was clean. Would definitely stay again.

The room was nice and clean. I wish the lighting especially in the bathroom for applying makeup was better. It seemed dim. Second thing is the fan/heat in the bathroom ran constantly and was loud.

We stayed at this hotel because it is 4 minutes from the hospital where I was scheduled for a cancer surgery. I was required by my surgeon to take a disinfecting shower the night before and the morning of the surgery. The cold shower was miserable. There was “hot” water at 4:00 am but it was not as hot as I would have liked but I get that. Very hot water could be a liability. When I mentioned this to the gentleman who checked us out, he could not have cared less, neither was he surprised. Also would have been nice to have a mini fridge. That’s a minimal amenity these days. Room was clean and otherwise acceptable if you like the standard plywood bed. Do that many normal people really sleep on an extremely hard mattress?

Yes

Staff Melissa at front desk was exceptional. Michelle in Commadore club went above and beyond. Kia at the espresso station was so friendly and helpful. They all deserve a raise.

Everything was great

Beds are super hard and we had stink bugs in our room

Lovely

Room was very clean, staff was responsive, elevators were fast, free shuttle was a nice bonus

It was perfect from the staff to the drivers of the shuttle service that would take you and pick you up from downtown Nashville; to the staff/bartenders at the Commodore. Couldn’t have asked for a better experience. Definitely worth every penny!

Fun entertainment

The hot water in the shower could be a big improvement because it was barely hot.

At least 15 cars broken into with windows smashed out. No security. Another guest checked online and said it happens often but still no security. Staff was not helpful. Won’t be coming back

Clean room, comfortable bed, quiet floor, the only reason i gave them a 4 out of 5 is because the morning shower didn't have really hot water... it was warm but not hot... other than that it was a very good stay.

The room was fantastic. Most of the staff were super nice, except this one white female receptionist who was on a night shift- she was kinda standoffish and rude. It felt like she thought she was doing me a favour by answering my questions. It was kinda weird because the rest of the staff I interacted with were very hospitable and welcoming.

Fantastic service. Check in was effortless. Room was very clean. The beds were surprisingly comfortable. We loved the Dove products in the bathrooms. So nice not having to deal with bar soap.

Decent room. I loved the view of the Parthenon! I needed to print some things in the business for center but couldn’t get the printer to work.

Great as always

We stayed at this hotel as it was close to Vanderbilt. My husband had a cancer treatment scheduled for today. The room wasn't in the best of shape and the heater kept going hot and then cold. But to top it off, this morning we had a water leak under the sink. Water was all over the bathroom floor. I called the front desk, but they were more concerned about the floor than us. The desk manager told us he would give us some HI Points. Whoopdeedoo! That made everything okay. Take a tip - stay at the Marriott.

Heater worked great

The room was very nice and clean. The staff was A+ in their entirety.

at 2:10--left word for Gen Mgr or Asst Mgr to make adjustments and no one ever called us back so that's why I gave them a terrible rating-and would do it again if the same circumstances occurred in another situation!!

Staff was really nice. The shuttle drivers were awesome! Location is perfect for games at Vanderbilt University. But the water in the shower was not warm. And the bathroom in the single bed rooms is tiny.

Clean room. Had to take the bag breakfast and it wasn't the best but edible.

The room was great; everything was very satisfactory.

Yes

Would stay again

The room was great, the staff was very friendly and the proximity to the Vanderbilt stadium was perfect.

Great place

This hotel is adjacent to Vanderbilt Univ. Medical Ctr. I made a reservation at this place for January 6, 2026, because I was to have outpatient surgery at 6:00 am on January 7th. I needed a place to spend the night before the day of surgery because I live 4-5 hrs. away. The hospital changed the time of the surgery from 6:00 am to 3:30 pm. only letting me know the afternoon of Jan. 6 that I was to leave for my stay at the hotel. Getting out of surgery at about 5-6:00 pm instead of 6:00 am meant my wife would have to drive me home late at night getting home at around midnight. Now what I needed was to switch my reservation from Tuesday, January 6 night to Wednesday night Jan. 7 for me to stay the night and go home during the day. I called Hotels.com to intervene which they did but the hotel refused to waive the penalty. If I wanted to change the reservation for any other reason, I would gladly pay the penalty, however, I only learned of the change in surgery time on the afternoon of January 6. I didn’t need to travel January 6 the to spend that night because I could drive to the Medical Center on the day of surgery. I want to move the reservation to the day of the surgery and spend the night January 7 and go home during daylight on January 8. I’m very surprised how Holiday Inn responded to my request. I’ll be staying at other hotels besides Holiday Inn and their affiliates. Not sure I will ever use Hotels.com, either.

We stayed for a week at the Holiday Inn Nashville-Vanderbilt. It was absolutely perfect! Clean quiet close to the National Finals Football game...like 1 block (GO CATS). The staff was so helpful, friendly and willing to help with anything needed. The transportation to downtown every 15 minutes or so all day till 1145 pm was the icing on the cake. Hope we are back next year and we will definitely pick the Holiday Inn Vanderbuilt!

East check in. It would be nice to know that parking is

The room was clean and comfortable. All of the staff were very cool, helpful and friendly.

Room was very nice. Clean. Staff was courteous.

Great service - the staff makes this hotel - the shuttle is great - rooms are nice size

Our room was very clean and the balcony access was a plus. Service was great - Our coffee maker didn't work and was replaced within 10 minutes of our call to the front desk. On the down side, I didn't like the styrofoam cups and we did take one "cool" shower. The free downtown shuttle was super hellpful.

Room was very clean, staff very helpful

Room was clean, bathroom clean refrigerator clean we had a balcony room which was nice, also had a sofa, hotel workers text to make sure everything is good, which I have beer experience before, front desk staff friendly, we had no issues to complain about. Our hotel also had a shuttle to downtown and would come get you if you called or waited the few minutes for them to arrive, parking was $35 a day but I never had to drive my car anywhere! Breakfast buffet was always warm and good! Best hotel in Nashville! Thanks for excellent service

Friendly staff, easy access to campus

Great place and close to so much. Staff was very friendly and room was great

No hot water and spent a half hour trying to cancel. Staff was very unhelpful

Booked a rate for three nights which changed after checking. Became 3 different higher rates on each night. The room-quite small for a king bed. It was quiet, but we were on the 10th floor. The bathroom extremely small! The bed was uncomfortable and the pillows even worse. Room service-would ask for bottled water and coffee cups every day and either took hours or never delivered. Just a so so hotel. The main thing it has to offer is convenience to certain places.

Clean room, great service however no hot water for a couple days

Clean, friendly staff, free shuttle was great

Convenient location to nearby medical center.

Piece of bed broke and kept hitting leg on it and no hot water

Great room and convenient.

Amazing staff, very helpful. Loved the shuttle to broadway! We will definitely stay again!

Room was great staff was awesome as well as very helpful

Good

Clean room and an easy check in. Great location for us

Clean room, great location, staff was very friendly and informative.

Room is clean and spacious. Front desk staff is always nice and helpful

Great

The staff were super friendly, this hotel is in a great location, especially if you want to attend anything at Vanderbilt or go to the parthenon. The room was clean. The restaurant at the hotel was great with live music. The only complaint was the beds are super hard and not comfortable at all.

Room smelled humid

Room was clean and spacious. Bed is heaven. All the staff is very nice. Restaurant on site has delicious food and price is reasonable. Must try the fried green tomatoes. Absolutely to die for.

I dudnt eat breakfast in the hotel.

Room was very clean. Staff very helpful.

Wonderful

The hotel was great. The staff was friendly, accommodating and welcoming. It was a central location that included a free shuttle to downtown. Definitely recommend it.

I specifically want to point out the exemplary service of Joe and Franklin from breakfast every morning, and Hervie and Melissa from the front desk. Please wish them a Merry Christmas and reward them for making my stay pleasant and perfect!

Good spot

Gg

It was central to many things we wanted to do and we appreciated the shuttle so that we didn’t have to pay for parking downtown. But they did make it seem like it made several stops, and it didn’t. It dropped us off and we ended up having to walk several blocks, which was fine but in heels, I wasn’t prepared! Also, I didn’t notice the fee for parking and I didn’t know they did a $50 per night hold on your card for damages which doesn’t get reimbursed for 3-10 business days. It was just a bit inconvenient but the stay overall was great. No complaints. It was very quiet. We didn’t eat breakfast because it was $20 per person, and I’ve never stayed at a Holiday Inn where you had to pay extra for parking AND breakfast. That was surprising.

All was good

It was good

The holiday inn was a very pleasant stay, and their staff was very polite, helpful, kind, and generous to my needs while I was there. Melissa was very helpful during this time. She was excellent.

The staff was very friendly. The room was nice and the bathroom was clean,

traveling with friends who had breakfast points, I paid 37.98 for two plus tip. It was bad. the food was luke warm to cold and the buffet food containers were all practically empty. coffee was luke warm as well. we were there at 8:15 am, I don't consider this late for a hot breakfast! I don't care were my friends stay, back to Hilton Hotels for us!!!

The staff was very helpful and accommodating.

The facility was clean and close to the hospital. Shuttle Service was excellent.

The room was clean, the bed was comfortable.

Very nice staff and clean rooms. Everyone was very helpful and made our stay great.

Terrific price, even better staff!

Front desk staff and Commodore Grill staff (breakfast) were fabulous. Room was clean, location was excellent.

Stayed 3 nights, room was clean, staff were great. Ferdinand at the restaurant was amazing!! So friendly, knowledgeable of the area and very kind! Free shuttle to lower broadway was great, Jim the driver was very knowledgeable of the area and provided multiple options for great food near by!

We love this Holiday Inn! Restaurant and bar with live music, coffee counter with gourmet coffees, free shuttle to downtown. And most of all, great staff! Special shoutout to our check-in hostess Melissa and to Jim the shuttle driver!!

Nice, clean room. Friendly staff. Convenient to medical services/hospital.

The highlight of our stay was ease of parking and the free shuttle that runs to Downtown every 20 minutes. The hotel is steps away from the Vanderbilt football stadium, in walking distance of several good restaurants, and there is a restaurant/lounge with performances nightly. All for much less than the cost of staying downtown. This may be our new “go to” hotel for concerts.

The hotel is conveniently located and the staff is courteous.

Our server Joe was wonderful. Clay greeted us when we first got there and offered and got a wheelchair for my husband and helped me with my luggage. He helped me and put them in our room. greeted us

Everyone was amazing as always. Which is why this is the only hotel i stay in, in Nashville

The shower door would not stay shut.

The staff at the Holiday Inn were so kind and helpful. They had a shuttle that was complimentary that took you to and from Broadway and The Gulch every 20-30 minutes, it was amazing! Whenever I come back to Nashville, I will be staying here.

Everything went well and people were nice enough, I just can't handle the beds. They are extremely firm. If you like firm, then you're good to go; otherwise...

AAA

Everything was great for my overnight stay

We love staying here but the rooms could use an update.

Great

Too far to walk to Honky Tonk Broadway. Shuttle service Definitely an older property. Can't get a better deal

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Clean room, close to Vanderbilt and the stadium. Great atmosphere.

Shuttle was so convenient for transportation

Nice lobby

We had a great stay! Everything was wonderful!

The hotel was in the perfect place to attend the Vanderbilt ballgame.

Yes!

We love the Holiday Inn Vanderbilt.

Small room and very small bathroom. The room also had an odd odor. Almost like a hospital or nursing home.

The check-in process took for ever. Only one person at front desk with a line of folks waiting. Even after do not disturb sign, got interrupted twice.

Staff and amenities are great! Good location and they offer shuttle to Broadway. The room has an older style, which may feel dated to some guests. The mattress had a bit of wear and the carpet could use a refresh.

clean room, staff, right next to stadium! game day made easy!

Room was clean and comfortable. Staff was courteous. The breakfast was great. The heat was good

Courtesy check in staff and was greeted by Valet for arrival instructions. An opportunity this hotel has is directional signs in the self parking lot and/or painting of the surface. Thank you for another great stay.

Room was clean, bed was comfortable, staff was friendly and helpful, parking was located on site, the free shuttle service was convenient for getting downtown and food in the restaurant was good.

The room was spotless ! It smelled so good and the beds were made up very nice. Check in was smooth and checking out was a piece of cake ! I’ve been staying with you all for seven years while being a cancer patient at Vanderbilt Medical Center. I’ve never had a problem.

Great location, helpful friendly staff and room well furnished and clean

Great service and shuttle service

great staff, great time in Nashville

Stuff so nice&good quality foods

Staff was wonderful

Very Clean. Staff very pleasant. Ferdinand, waiter in the cafe during breakfast was exceptional! Very friendly and helpful. The shuttle they have to take you and pick you up locally for free is absolutely awesome!!

The room was good and staff was great. The only downfall about it was I left a brand new jacket and went back 2 days later and they said they didn't find it. Very disappointing as I left a very nice tip for cleaning person.

I’m sure this sounds petty in the long run and I get that, but we booked with your hotel because our kids had such a great experience in the past and they were so excited to come back. This time was awful and no one had fun.

Staff was great

Really great stay great view of the stadium and was nice to have a well furnished nice room!

Room was great for the price. Only thing I would say is the bed was really tall and it was difficult for my ederly mother to even get into the bed. It was comfortable

Wonderful hotel

Offer free continental breakfast.

Good stay

It was a great experience

The Staff was very courteous. But our room had an odor in the carpet. Needed to be deep cleaned.

Great location, good value, clean rooms and everyone on the staff was super friendly and attentive. Loved having the shuttle very convenient!!

Door staff was amazing, proximity to attractions we were interested in, clean and comfortable room

Nice view of Vanderbilt and the Stadium.

Staff was good and room was nice and clean.

Not exceptional was: Large stain on seat of couch. Hand soap dispenser not working.

The location was perfect for Vanderbilt football stadium and the shuttle service to Broadway definitely made it worth the cost.

Friendly and thoughtful staff

All in all, the hotel was nice and we would stay again. We especially liked the Commodore Grille as well as the closeness and view of the Firstbank Stadium. The only real issue I had with our stay is the price. When we booked it through Expedia back in August, the quote for 2 nights was $757 and some change, When we got there to check in on November 7th it was $1003. I don't know if this was an Expedia issue or the Holiday inn, but thinking you'll pay one price and then learning its $250 more was a major turn off and did not set well with me at all. Whoever was at fault here, needs to get on the same page, and not do this to your customers. Other than that, the staff was friendly, and we enjoyed our stay.

Very convenient to VU Reunion events. Clean. Good.

I didn't buy the breakfast with my reservation, so the buffet was a little pricey but good. I did buy my parking with reservation and was so much cheaper that way. Free shuttle to and from Broadway street. Exceptional room and great staff!

The staff were great. Would definitely stay there again in the future.

The staff were efficient and helpful at all times and we thoroughly enjoyed our stay. The nightly entertainment in the restaurant is great and the food well priced and tasty.

Clean rooms ! Great amenities!

Great Customer Service!

The staff is very courteous & helpful. The room was clean and has plenty of provisions. I really enjoyed the benefit of having a restaurant on site, the evening entertainment and the shuttle bus to cart me around town. The location was convenient but quiet. I’d highly recommend this hotel.

Easy check in, clean room, good supper at the in-hotel restaurant

Friendly staff clean room convenient location

The room had water damage and floors felt dirty. Heard water running all night and the staff didn't give me the room I reserved without demanding the view of the Parthenon. If it wasn't the closest, I'd have chosen a different property.

Friendly staff but the room was just a little run down. Surfaces and beds were clean but walls has uncleaned splatters on them, and the paint needed touched up in places. It was an expensive hotel due to location and the room did not meet the standard of other holiday inn properties. Additionally, the lack of coffee in the lobby (only a paid stand) was didappointing.

Bad service

Room was clean. The staff was very courteous and helpful. Shuttle service was great. The drivers were all very helpful.

Convenient location

Posh

Everything was great. The staff is very nice and helpful. Rooms are clean. Even the other guests staying at the hotel were nice, and fun too

Clean Rooms,the hotel staff was so pleasant and always so helpful in any way they could

Nice beds

We had the best clean room but the most helpful from desk. They are wonderful!

The view of the park was beautiful, the bed was comfy, and I really enjoyed the soft lights above the bed.

Room was clean, like the amenities, staff friendly.

Property itself is excellent and in a great location. Everything was clean and well maintained. Only disappointment was that our comforter was very dirty and had noticeable stains or spots on it. Some even looked recent, almost as if the bedding wasn’t changed between guests.

The staff were great

Great location! Across the street from the Centennial Park.

Good location, helpful staff, overall pleasant to stay in. Room was a bit jaded.

Very pleasant day. Clean, friendly people at the front desk and especially at the coffee shop. Taylor was an absolute sweetheart and made the best cappuccino! Easy parking great location. What's not like about this place?

Front desk on check-in did not provide information as to shuttle

The staff was always pleasant and accommodating. The room was very clean and comfortable.

Our floor was noisy. People talking loud till late then started up again aroud 5 am. A free breakfast was advertised. But we had to pay $42 for our meal.

We enjoyed our stay. All very good and helpful friendly staff

Room was very nice and staff was very personable

AC done—breakfast great—staff great—room clean

The shuttle service and the driver was excellent!!!

Very friendly staff! Jim our shuttle driver was super!

The room was clean. Had a slightly dated feel. But the bathroom shower was redone. We didn’t use laundry. House cleaning was available daily. The was a nice bar/lounge/food on site with live music the whole weekend. The lobby was renovated and had a coffee bar. The staff were all friendly.

Yes

Great breakfast

Very clean only thing I didn’t like it paying to park when room was already expensive but other then that I loved the environment

Room had a very strong “humidity” smell when we arrived, once AC was turned off and we opened the window it was OK

Lovely staff

Great

The photos online/on Expedia did not match the rooms we had three rooms in total. First on the 12th floor and the room/floor smelt so bad, very humid, smelly, room was also dirty with stained sheets and sticky bathroom floor. Second worse the first on same floor. Third room was on 4th floor was a little cleaner and didn’t smell as bad althoight there was multiple bugs in the room example- stink bug

We had a good stay, everything went well. Everyone was nice and pleasant.

The hotel was nice and clean, the free shuttle service to downtown was super convenient, and all of the employees were super nice! Will definitely stay here again if we ever come back to Nashville!

Enjoyed our stay. Only thing bad was the 35 dollar a day for parking

Clean, nice and helpful staff

The beds were really uncomfortable. We had an awful sleep… and we had to ask the cleaning staff for fresh towels. As they did not change our room after being there 24 hours.

I really liked this property as it was convenient to almost everything, and the staff went above and beyond. They were super nice! Oh, and I mustn’t forget the shuttle that was super convenient!

The room smelled a little "musty", but not bad....the water pressure was not overly good....but otherwise, things went well. The staff was very friendly.

The staff was wonderful! Went beyond expectations. Room was nice and clean for a older hotel. Close to the hospital with free shuttle.The disappointment was $35 a day to park.

Property was good overall, however updates are needed pretty badly.

Great location

Staff was extremely helpful

The staff was excellent. Would absolutely stay here again. My only complaint was that the beds were a little stiff, but otherwise everything was fabulous!

Amazing stay , very clean , white and overall amazing area

The breakfast bar was delicious each morning. Highly recommend purchasing it with room package!

Friendly and very helpful staff. Great service from the hotel entrance to check-in and checkout.

Great location. Mattress was hard. Did not sleep well

Not nearly as nice as reviews or pics make it seem. Rooms were run down and kinda dirty.

Friendly staff and pleasant stay

Great service!

Good walkable area

Absolute prime location for visiting Vanderbilt University.

We had a nice stay. The location is amazing. There were some yellow stains on our room ceiling that were not pleasant to look at (room 523). Our bathroom was tiny which was a bit disappointing for having a king room. But overall, it's a friendly and comfortable property with great location. Lobby has some nice aspects to it, and the pool was nice.

Close to Vanderbilt stadium and reasonably priced for this area

Great location

Extremely courteous and friendly staff. Rooms we're clean and comfortable. Commodore grill served great food options.

Loved the staff and clean rooms but property needs updating.

The outside of the building is very well kept. The insude is clean and the toom is super clean and very comfortable. Check in wad great as wrll as room service. They all have made us feel at home.

Very nice place

Excellent service, convenient location

Awesome place

The elevator was very dirty and smelly, every time we used it. The sheets had holes and very lumpy, stiff bed and pillows. Air unit loud and clicking noises in hallway was distracting. Felt musty.

Quick stay, good stay. Great staff.

Once again our stay at Holiday Inn Vanderbuilt was comfortable. Unfortunately, the shuttle was frequently a bit delayed or full so we used Uber. We do like the proximity to the Local, 51st Deli, and two Starbucks options.

The pool is not heated at all. One of the reasons I chose this hotel was because it had an outdoor pool. I wish I knew it wasn’t heated 😐

Suggest to move the smoking area further from the main entrance as it smells cigarettes while waiting for transport.

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I was there to stay after a medical procedure. The staff offered me a wheelchair and a stool to help me get into the bed. They were especially kind and I appreciate them all.

The front desk staff was amazing and it was so close to everything

Clean, comfortable and excellent staff. Transportation to downtown was simple and convenient. The drivers always friendly and had great suggestions. Front desk staff awesome and helpful. Room definitely a little dated. Carpet showing its age. But overall fabulous stay.

Convenient ice area of the city

$35 parking loud bikes coming out of park till 2:30am was loud at times with road facing room. The room is very clean and comfortable. These were some of the more comfortable beds I have tried lately. Hotel has tons of amenities along with live music, food and drinks. In short walking distance are a few steakhouses, bbq, and fast food restaurants. This was a fun place to stay. Will be trying this location again very soon.

Our go to hotel in Nashville, love the Commodore lounge

Nice stay

Valet Staff were excellent.

The shuttle was an amazing, convent bonus. Staff were super friendly. Having the Commodore on site was so great to enjoy the food and music and then head straight to bed. I’ll stay here when I come back next year. Thanks!

Love this location. Much cheaper and quieter than the downtown hotels and you’re only a 5 minute free shuttle from being there!

Close to everything

Everything was nice, staff was very helpful

The staff was really friendly and professional.

Staff was incredible. Breakfast was incredible. Comfortable beds shuttle to Broadway but definitely stay there again.

I made reservations back in June, and when we went to check in, she said your rooms not ready. We were apparently upgraded to a newer room. I don’t feel that was the case. Won’t go back.

The floor in our room was grimey feeling to the point of having to wear shoes any time we stepped off the bed to walk anywhere. There was crunchy stuff on the walls in the bathroom. The vinyl on the walls were peeling off. The room stunk. The floors were stained. And when trying to be positive and go to the pool, it ended up being cloudy with stuff floating on top and settled in the bottom. The beds were also like rocks. A room cleaner came by early in the morning and asked us to check out early so she could clean. The front desk was nice. Other than that, it was one of the worst stays I've had at a hotel

Very convenient for Vanderbilt

Location to TSU

Clean rooms and bathrooms. Nice size rooms.

5 STARS FOR CUSTOMER SERVICE !! Shout out to: Sonya at the front desk, Ferdinand at the breakfast buffet, Jim and Richard operating the shuttle !! Honestly, I regret not getting everyone else’s name because they all deserve a shout out too.

We came to see the play Dolly. Loved having a shuttle took us to play and picked us up. Hotel staff very helpful and friendlly

Next to Vanderbilt

The only issue was the carpet in my room left my clean white socks filthy black. The carpet needs cleaning bad! Thank you, Karen

We had a good time here! Made for the perfect hotel for our girls trip!

Would have enjoyed more with some type of continental breakfast

Well priced with nice pool and good breakfast option

Overall good!

I love to stay at this hotel when I travel to Nashville. It’s clean and has everything you need including a gym. The staff is friendly and readily available for anything you need. Their shuttle service comes in beyond helpful to go back and forth to downtown Broadway. Totally recommend.

1-night stay to go to Vanderbilt Medical Center the following day for my 70 yr old mother. Overall this hotel is nice and would stay again. There was a line to check in but friendly service. Room was clean and had a small balcony. Felt safe. Pool and gym. I did not try breakfast. But the restaurant was good for dinner plus music entertainment. Complaints: 1. We (and an employee) were unable to locate a luggage cart anywhere in the hotel at checkin. My mother is not able to carry much. The employee helped us get our luggage up to our room so that worked out okay. 2. Our shower door was completely gone (top of the shower door fame was still there) and a shower curtain and tension rod was hanging instead. Not really a big deal except it was not secured in place and it fell on my 70 yr old mother. She was okay. I had to stand on the toilet to put it back up. I'm still giving a good score overall but this hotel needs to purchase more luggage carts and replace the shower doors or secure the shower curtain rods to the walls.

Being located in Downtown Nashville made it convenient to nearby restaurants, some within walking distance. Staff was congenial and very helpful. I appreciated that they kept in touch with us via text to see if we needed anything and for checkout. We appreciated the security implemented only allowing staff or persons with a room key to operate the elevators. Adjustable magnifying mirrors mounted in the bathroom were very helpful. However, the carpet in our room appeared dirty. Self-parking was already too high at $35/night, then they added tax. Overall, it was a decent stay.

Staff was so friendly and professional. Shuttle service is priceless and so convenient. Centennial park across the street is beautiful. A bargain all around!

This hotel was fabulous. Everyone was so nice and the service was out of this world. I highly recommend!!

Hmmmmm

Good

Overall, the staff was excellent. Rooms were 10/10. Convenience and location was excellent. Had everything you needed in house basically. However, the only issue I have is the fact that we had to pay for parking during the stay. My truck got broken into along with several others. Why have paid parking but no security or reassurance of safety.

Loved the entertainment at night and had a great stay!

Clean and great stay

Clay at the valet stand was super nice and helpful. All staff was polite and took care of hospital stay rates for us. No complaints at all!

We won’t be back. It’s run down, out of date, and oddly designed… but biggest complaint is their inability to manage room reservations. They literally gave one of our rooms away in the middle of our stay. Simply inexplicable and completely unacceptable. They also had know explanation for it, nor did they offer us any sort of discount or refund as a service recovery gesture.

Conveniently located, clean, and quiet

Overall great stay. Great location. Breakfast was amazing.

All the staff were friendly and the room was clean.

The staff was incredible and turned the bed down everyday! The shuttle was amazing! Only real complaint was the surrounding area was a little sketchy but that was not their fault.

Staff was kind enough to let me check in early and I had a great view of the Parthenon! Also, the Commodore Grill is an awesome venue to listen to songwriters and they have great food!I will definitely be back!