Hilton Nashville Green Hills

The staff, first and foremost was super friendly and efficient. This property is modern and clean with an attractive lobby. It is well located especially near where I was doing business. I do not have enough status with Hilton so I do not know if they have a morning coffee area setup for high Honors members. I'm not a big fan of in-room coffee makers so had to go to the coffee bar at the entrance to the restaurant to buy overpriced Starbucks brand coffee from the wait staff. That should be a different, more efficient (and free) set up.

we ate out parking was pricey and entrance was not obvious

Nice hotel. Beds were soft but not soft enough. The hotel needs the fountains to refill water bottles. The lighting in the rooms is terrible need more brighter lighting. Staff was friendly. Seemed dead around the area.

Clean and comfortable room

Very good

Staff were very helpful and friendly

Had an issue with dinner - too salty...

Very clean, friendly staff and it was easy to get around

Very clean, friendly staff and it was easy to get around

Morning coffee bar was great, room was comfy and clean & the location was perfect. Quiet nights sleep! The carpark next door for my reveal car was easy and convenient. I expected a full proper restaurant so the simple buffet only was a bit of a downer. But to be fair there are brilliant breakfast options very nearby. I will definitely stay again. Thank you. The lack of a proper restaurant. I wanted to use the laundry service but was told housekeeping would not pick it up at my room and I must bring my laundry downstairs. I was also told it may not be finished for same day service even though I had it ready at 6:30am. In the end I decided not to use the service.

Very slow service at front desk and both bars.

Overall, the hotel is a good place to stay. Unfortunately, our room was not cleaned when we arrived. The staff were great to move us to another room, but the bedsheets w

Great service, wonderful staff. Enjoyed the coffee bar, breakfast buffet and the cocktail lounge.

Buffet was not up to expectation; minimal choices of basics like sliced meat or fish or cheeses; poor selection of sides See above

Buffet was not up to expectation; minimal choices of basics like sliced meat or fish or cheeses; poor selection of sides See above

We had a suite and although we had a microwave there was no cutlery or crockery. I thought the suite could have been better equipped. The suite was clean and the bathroom was lovely.

Exceptional

The staff, especially at the front desk, are never there. And there’s no way to get their attention. The rooms are average. They do not replenish anything during your stay. The breakfast is awful. It’s only $22 but still not worth it. The restaurant staff are very unhelpful and unfriendly. They also don’t like to replenish anything. There are lots of hotels close to this one. I am going to stay at one of those next time.

NA

No complaints!

Exceptional

Great Bar! Nice location and super staff. Will be back!

Clean room. Good breakfast

The only issue was that the front desk clerk could not check us out at 10:30 am because he said the internet was down. I received an email with the itemized bill at 2:30 pm.

From the minute I arrived (super early flight) till I left, the staff was absolutely amazing! Room was so clean, quiet & perfect. Loved it!

No breakfast

Superb

Was pretty comfortable

They should be embarrassed. Dirty. Nothing to eat. A total mess

Exceptional

Exceptional

When I got there in...

When I got there in my room was set at 76°. It took my entire stay to get the room down to at least 69. It had a very fu

Very good

Exceptional

Great hotel, very clean and comfortable. Would recommend.

Great hotel, very clean and comfortable. Would recommend.

Nothing everything was nice

It was so nice and clean also close to a lot of places Nothing everything was nice

Good location. Beautiful hotel. Staff was nice . Check-in was easy.

Don’t get breakfast but did get a knock on my door at 9AM asking when I’m leaving…

Excellent

Always good here.

Will stay again

Exceptional

Exceptional

Superb

The hotel staff at check in was very rude to me and my husband!

Helpful staff

Love this hotel, it's updated decor wise, so comfortable and so clean! Close to all the shopping and lots of restaurants. This is my favorite Nashville stay!

Great hotel, very clean and comfortable. Would recommend.

Great hotel, very clean and comfortable. Would recommend.

This was during the ice storm in Nashville. The staff did a great job handling the chaos. There were some staff that went above and beyond - Gary and Paris. Sewer smell in room. Everyone brought their dogs - saw two dogs fighting while there and also watched one pee in the lobby.

Clean room, friendly staff

Some construction but still quiet. Paying for parking .

not much staff was rude…over priced not worth the stay gotta pay 35 just for parking daily after paying over 600 just to stay….next time i will stay somewhere else

Ehh

staff great, rooms were clean. Had trouble exiting the garage - ticket was returned with message about using another machine instead (there is only one). Also, Starbucks isn't a real starbucks and our drinks were terrible. I literally just threw mine away after tasting it.

I stayed at this hotel in January 2026 during the ice storm that left 50% of Nashvillians without heat and electricity in single digit temperatures for many days. The hotel became fully booked quickly. The dedicated staff did an excellent job accommodating guests’ needs in a professional manner. The hotel was clean and very comfortable. First class!

nice facilities, great staff

This is a very nice hotel in a good location. It was very clean and the rooms are very comfortable. They have live music at the bar at night. I would definitely stay here again. You have to have your room key to exit the parking garage. Not an issue unless you check out and leave the key at the desk.

Raven was amazing.

The place is very nice with great staff. The room has a subtle/old lingering smell of smoke. The hot water does not get very hot.

It was super clean and great location. There was nothing I didn’t like. I can’t say anything bad about this place.

Cozy, loved the christmas decor. Excellent staff!!

Housekeeping was terrible Not thorough and came at 3:45pm when I asked for early clean and was gone at 7:15 am. This was repeated several times. Inefficient vacuuming, didn’t replace waters and didn’t properly refill coffee supplies. O have stayed here MANY times and this stay was far from the best

The room was great as usual. However, no one serviced the room on Saturday. I did share this the front desk. Look forward to my next stay in February

I always stay here when so travel to Nashville. Staff is amazing and the hotel is beautiful and close to everything!

100 percent great

Clean room

clean room, staff, amenities

Very nice

I had an amazing stay. It was a beautiful atmosphere, attentive staff, and comfort from check-in to check-out.

Everything and everyone was very nice and helpful. We would stay here again.

Beautiful and clean Bed too hard

Pricy but nice.

The staff was very polite and accommodating. You have to pay an additional fee for parking in an attached garage. Nice rooftop abc fitness center.

Great food Water main break, wasn’t able to shower after morning workout and pool session. Was left in my sweaty filthy mess till I flew home. Wasn’t pleasant

Everything was great, wonderful stay.

Location. Clean. Hard pillows. Expensive parking.

On Friday, a wildly important package was delivered to the hotel for me. Proof of deliver said “Hilton.” I called and expected this to be an easy find. I was wrong. Hotel staff said it wasn’t at the dock, the front desk. Engineering didn’t have it. Meetings didn’t have it. It wasn’t in the log and according to the hotel, anything that has a guests name on it is added to the log. I called all weekend looking for updates and seeing if they found it, to no avail. Miss K and Paris had absolutely no idea where it was despite saying it was delivered. Upon arrival I asked Miss K if I could go down to the dock and look for it with her and she said “absolutely not…” So that was that. A disappearing package into the dark hole that is the Hilton Green Hills. UNTIL.. the next morning. The day I need the package, the new staff at the front desk remarks- “oh yeah, I think I remember seeing that Friday.” The head of engineering heads down to spoken known location and returns with the package. How communication and process for taking packages at this hotel could be terrible that it out my job in jeopardy is unacceptable. Nothing was ever logged. There was no landing spot for all packages. One person knew where it was and I was lucky he was there that morning. Lastly, hotels.com offers an executive floor for a higher rate, but there is no lounge. It. O longer exists. Correct that?

Rooms clean and up-to-date and food was great and staff was so very professional helpful and very friendly!!!

Ashley at the bar was fun to chat with, makes good cocktails. Had good recommendations for places to go.

this was a nice quiet hotel ...we ha a quick stay...but this is a nice area of Nashville. The room was clean and bed was great! I like the shower glass door and not a curtain...but the towel hook was in the wrong area and you couldn't grab you towel without opening the door and stepping out of the shower. The only other negative was the water pressure was lousy.

Great experience with the staff. Walked to nearby mall for shopping and dinner

Overall great. However the AC cannot keep up. Room was 74 degrees. Would not get any cooler

All was good

It was hair all In Shower before we used it. This was not cleaned good

Very quiet and peaceful. Walkable to shops and restaurants.

Great, wonderful staff at restaurant It was fabr

The hotel was very nice. The room exceeded my expectation. I will likely book this hotel again on my next visit.

The property was well maintained & just across the street from the Green Hills Mall which is excellent. Everything was clean in the room & common areas. Would definitely stay at again.

Will stay again when I'm in town

Thoroughly enjoyed my time here. The employees were lovely, the music night at the bar was a lovely touch. Super easy parking and easy travel into the heart of Nashville.

Easy parking and has everything you need Not much

Beautiful hotel, nice neighborhood, loved the rooftop pool

Outstanding property. Clean and modern, staff were very nice. Only issue I had, a $100.00 “deposit” taken at checkin that has not been refunded by the property a week after leaving!

This hotel is located in a quiet more affluent part of Nashville. It is well decorated, clean and the staff are all polite. The only downside is the Uber charges, this hotel is not located close to downtown, and depending on the time of day, the Uber fees can be quite costly. Otherwise, this is a great hotel and I would certainly stay here again.

We had brunch on Saturday, and it was delicious! I had the crab meat avocado toast. Yum! Staff was very helpful whenever I asked questions. Parking was easy to access. The road leading to the hotel is horrible; needs repairs badly. Pot holes everywhere. I know hotel isn't responsible for that, but it was annoying. Ac wasn't working at rooftop bar, so that was uncomfortable. Otherwise, everything was great. I would definitely stay there again.

Very nice hotel. Safe and quiet area

Great stay. Only one night but a place with lots of options for food and shopping.

Great place to stay, and very convenient to where I needed to go. Clean rooms, staff was friendly, and great location.

Miss K goes above and beyond in every interaction—whether it's remembering small preferences, offering assistance before it's even requested, or simply ensuring that each guest feels seen and appreciated. Her presence is a shining example of what outstanding customer service looks like, and she elevates the entire experience with her grace, warmth, and commitment.

Briefly, when we got there, the room was not ready. After an hour and a half wait they got us in. There were dirty coffee cups in the room when we checked in. Housekeeping did not remove them the whole time we were there. Our room door was left open after the housekeeping crew was there the first day. A water pipe broke and we had to change rooms. The room we changed to the toilet didn’t work and we had to go to a third room.

Amazing

Most expensive hotel in cross country trip. $30 per person for breakfast is an insult. $35 for parking as well. Include these things in the price to make the experience feel luxurious not money grubbing.

Nice area, very comfortable Staff kept bothering us before checkout. Even walked in the room at like 9:30am. Checkout was 11am.

Nice hotel out of the hustle of downtown

Beautiful hotel with very nice common areas

The staff were welcoming and facility was quiet and clean. I think parking price should reduce a bit (-:

its was really beautiful

This is a great hotel - clean, quiet, etc. If there is any issues they handle it quickly. The location is good. Usually stay here when we come to Nashville.

AC was weird in the room, it just wouldn't get quite cool enough for me, and seemed to be off unless I was moving around which doesn't work so well at night. Roof top bar was lovely, but they don't have enough glassware to serve people (plastic because of pool) Bartender up there was magnificent. didn't pay attention checking but you have to use your room card to get to the floor you want, so had a moment or two of confusion about that.

Great rooms, comfy beds, quality breakfast, spacious lobby.

Warm and welcoming staff. I especially appreciate the guest room manager, Ivan, who helped ship me back personal items I accidentally left in the room. They go above and beyond, A+!

The bed & pillows were amazingly comfortable. We were able to check in early, however a 4p check-in is late (especially when we had to be at a surprise party at 5p).

I enjoyed my stay. My room was clean, staff was very friendly.

Nice hotel

staff great. menu order ofers fresher food beds great staff more upbeat and friendly than previous visits location poornow due to endless construction across the street roads in area terible almost dangerous at night

There was a terrible odor in the room. No plates at all in kitchenette. It was very hard to warm up the room.

Impressive Property

Beautiful hotel close to great shopping! Nice area!

nice clean facility

Great business hotel next to Green Hills Mall. My two day stay was excellent. Only fault was with housekeeping. Had to call 3 times to get fresh towels. And coffe/tea supplies were never replenished.

Great location, clean and staff was pleasant. Had a wonderful view of Nashville.

Easy check in and nice accommodations.

The room itself was fine, though I don't understand the current climate of not having a normal door to the bathroom. The lower rating is because you get nickel and dimed over everything else. Parking's not included, no complimentary breakfast, etc. Seems silly for how much the rooms cost. Also, I was charged someone else's dinner during my stay and had to contact them four separate times to get back the money they stole from me.

Amazing hotel and awesome stay. I stayed on the executive floor and used the lounge often. I love the option of bathtub or shower. Few blocks from the huge mall and eating. Will definitely stay again.

Clean, and quiet. Excellent service. The room was well appointed. Will definitely stay ahain.

Great stay great staff

Wonderful stay. Would stay here again.

You cannot get a late check out either, I called down to ask as our wedding had a brunch until 12. After being hung up on and calling back we were told check out is at 11 or you pay $65 to stay longer. Even though this was the location of the wedding party’s room no one seemed to know anything about it. The shuttle to the venue was from here yet they weren’t allowed to pick up out front and there was no direction from the staff where to meet the shuttle, very confusing for guests. On our way to check out two women working the front desk were talking about the way they had gotten in a different verbal altercation with a male guest. All in all disappointing stay, especially for the price. Ready to go back to the west, so much for southern hospitality.

Lovely hotel near the Greenhills mall. Comfortable Bed, friendly staff and truly enjoyed my stay.

Beautiful hotel!

A great location convenient to shopping and eats

Friendly atmosphere

Depending on who you get the staff is SO difficult and unfriendly. It really taints the experience because the hotel itself is wonderful.

This hotel is convenient to Green Hills Shopping Mall, restaurants and our church in the village. Although we do venture away from the hotel during the day to Franklin sometimes, it is a great home base and a relaxing place with everything we need right there.

Very comfortable bed and pillows. Very clean. Nice bathroom.

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This was a great facility! Clean and spacious rooms, wonderful and friendly staff, nice gym and convenient to downtown as well as suburban areas.

The check-in process was great, the staff was very friendly. My room was lovely, very pretty and comfortable.

Staff was kind and helpful. Would absolutely recommend

Front desk personnel were all nice and professional. Great quiet location.

Beautiful hotel inside and out, the room was huge and extremely clean. We didn’t hear any other guests the entire time from our room. Check in and out was fast

Wonderful!!!

Loved it. Very clean. Great area.

I really wish, I could write a positive review about this hotel because I really enjoyed my stay. The hotel was very nice and the location was great. However, upon leaving the hotel, I discovered I was charged an additional 25 dollars for a “market” purchase. I have called 4 times since my stay over a month ago, explaining each time that I never purchased anything from the market area and I wasn’t even at the hotel the day the charge occurred except to sleep. Each time I have been told they are investigating the incident and they took my information. The last time they called me, I was told it could take over a month for the investigation to be complete because they need to go through all the receipts for that day, when the previous call I was told the manager would call me and they would have the result by the end of the weekend (this was already two weeks after my stay by this point). Now over a month after I checked out, I have still not received a call or a refund for the amount I was wrongfully charged.

We plan to stay here whenever we visit Nashville.

Property is well maintained, courteous & professional employees.

But I was charged and I called the front desk. She was very rude and she kept telling they charge it. She even never asked me who it was. The toilet flushing was also bad.

The room was very comfortable, and the staff were friendly and helpful. It was in a nice neighborhood, even though there was construction across the way was not disruptive in anyway.

Excellent stay. Clean room and many dining options within walking distance.

Very comfortable hotel. Pleasant staff. We’ll be back.

Ambience was great and bed was very comfortable. Staff was exceptional,.. friendly, and attentive .

Love this hotel Comfy beds

Fourth stay excellent

Very nice hotel, and very convenient to Green Hills shopping and dining.

The road construction made it hard to get in and out. The building construction next to it was noisy and the toilet didn’t work right in my room

I would not recommend the breakfast. But other than that, the property was nice

My stay was absolutely great and the lady that checked me in and out was friendly, helpful, and wonderful. Could not have asked for better customer service. Room was very clean and I would stay here again.

Very nice hotel with all that you could need

Akways love the sleeping at Hiltons. Their pilliws and matresses are top notch. This hotel was nice. Surprised by mo soft water, but definetly not a show stopper. Shampoos and soaps were great.

Beautiful hotel and fantastic responsive employees. The only thing that was a downer was that we ended up paying more for parking during our staying than our flights.

Property was fantastic staff was excellent A all around only thing I didn’t like was the expensive overnight parking other than that it was great

The staff was polite and the room was clean.

Everything except the pillows was great.

Always very clean and the breakfast is really good. Helpful staff as well.

Very clean

Great place

Will stay again

Nice hotel. Great price. Close to the Nashville downtown scene.

Nice room and swimming pool.

Construction across the street

I had some issues with my reservation when checking in, the front desk staff were so helpful in rectifying the problem. Throughout my stay, every time I passed through the lobby, they said hi & checked to make sure everything was good. Not only was the hotel immaculate, the customer service was outstanding!

Best described for me is very quaint and elegant Clean and quiet and very restful We loved our room

Perfect

It was a pleasant stay

Although the hotel was nice, the check in process was the worst I’ve ever experienced. It literally took almost an hour to check in. And zero apologies when I finally got to the front desk. It’s not that there were so many people - it was just painfully slow.

The staff was fantastic!!

Lobby bathrooms could have used more attention

Everyone was awesome

It was “ok” butbinwas expecting better to be honest, rooms need tlc , pool is tiny

Great location

Very nice hotel