Hilton Garden Inn Nashville West End Avenue

WiFi is given for free only to Hilton Honors members, unlike other Hilton hotels, so you must register as a member to get WiFi.

Great location, easy to access from the airport - room was lovely and staff were friendly and helpful

Room was nice and clean. Location was good and felt safe in the area. Was not crazy about the $30 daily parking fee and garage was not that easy to get around in with my truck.

Was very happy with the room. It was comfortable, clean, and great water pressure for the shower.

A very nice West End Nashville hotel. I highly recommend it as the place to stay. Clean and quiet. Great freeway access.

Rooms were big and clean. Property was close to everything.

Exceptional

Great property and easy access to and from the interstate.

Very close to everything super clean and cool pool

Very close to everything super clean and cool pool

Very clean, comfortable and quiet for us. Shower had good pressure. Bathroom door was hard to slide open and the 6th floor ice maker didn’t have any ice. But those are small things. I would definitely come back if I am in this area again.

Everything Little expensive and paying for parking

Everything Little expensive and paying for parking

Your staff the room was clean and the location was perfect.

Your staff the room was clean and the location was perfect.

Room was spacious and clean. Good location. One lady at front desk was very rude.

One lady at front desk was very rude.

Room and batheoom was large and close to elevator as requested.

Everything

There was a gas leak when I stayed there. I smelled gas when I walked out of the room but no one mentioned anything. I found out when I was at the restaurant that evening. My nephew and I went to have dinner at the restaurant before a show and ordered off the happy hour menu-tacos, chips and salsa and a chicken sandwich. After waiting 30 minutes and still nothing-not even the chips and salsa, I asked and the guy who was in training and took our order said we were up next. After 20 more minutes I asked again and said we had a show to attend. We finally got our food. They brought the check and as we were almost finished they said oh do you still want the chips and salsa. Poor service!

Good for the price

Very good

Great location

Everything

The hotel was awesome and staff were great. But EXPEDIA screwed me over by saying I would get free wifi and breakfast. I did not and for 400$ Can a night that was very disappointing. Will not use expedia again.

Clean room. Liked the corner room for more privacy. Nice friendly staff.

Beautiful Nothing

Beautiful Nothing

Awesome

Decent room for the price. Clean overall. The staff is great!

Great stay

Good! Overnight for an early flight.

BISTO WAS GREAT BUT GETS PRICEY AFTER HAPPY HOUR ( BETTER DEALS AROUND TOWN) THE ONLY KNOW WE HAVE TO ADD IS THE SURPISE PARKING RATES THAT YOU FIND OUT ( $30 PER DAY) HOWEVER WE HAVE RELATIVES NEARBY SO WE PARKED OFF THE PREMISIS ( FREE) ALSO COURTYARD CUSTOMERS -YOU HAVE TO PAY FOR BREAKFAST-THINGS CAN ADD $ 100 PER DAY TO YOUR STAY

The staff were really welcoming. The rooms were clean. And the breakfast was wonderful. The food at the restaurant for a quick dinner was delicious. Parking was easy. Loved the view from our room Nothing..everything was great.

The staff were really welcoming. The rooms were clean. And the breakfast was wonderful. The food at the restaurant for a quick dinner was delicious. Parking was easy. Loved the view from our room Nothing..everything was great.

Good

over rated and not well presented advertised a restaurant but it was very limited

over rated and not well presented advertised a restaurant but it was very limited

Exceptional

Exceptional

Disappointed that no breakfast included

There is a great coffee shop near by

Very clean and convenient

Superb

A little far from downtown but rideshare was inexpensive and the property was amazing.

Everyone was especially nice and accommodating

Didn’t use

Great hotel, very clean and comfortable. Would recommend.

Great hotel, very clean and comfortable. Would recommend.

Great room and hotel! The staff was very helpful and courteous. Super clean room.

My room at the Hilton Garden Inn was spotless and the staff were very friendly. If my travels take me to Nashville again, I will definitely stay there again.

The room was large, clean and fresh. Our two night stay was as expected.

The room, staff, and property were great. This hotel was a lifesaver during a 10 day power outage.

Complimentary breakfast was not included like description stated. I had to pay $16 per day.

Room was spacious and clean, the staff was welcoming and courteous, and check in/check out was seamless!

The ease of parking, cleanliness and location

I loved this hotel. It was clean, comfortable, practical and friendly! recommend without reservation!

Clean room

Loved everything cant think of anything i didnt like

They did not even provide a complimentary water bottle in the room. In fact, the bottle clearly stated that it was free only for members, while other guests were charged $3. For a stay that cost $700 for two nights, it was disappointing and embarrassing that even a basic bottle of water was not complimentary. In addition, despite being charged for daily service, the room was not cleaned every day and housekeeping was provided only every other day.

The front desk receptionists were very friendly and welcoming!

It was nice and clean, and the staff helped out with everything needed!!

The room was spotless and the staff was pleasant, courteous, and helpful. We’ll be back!

Always enjoyable. Friendly efficient staff.

Good location, clean comfortable room.

The customer service representative that I had the great opportunity to speak with upon check in was phenomenal. I would totally give her 10's in every area. Now as for my experience with the room. The beds were extremely uncomfortable. As well as the pillows. I wasn't able to get a goodnight rest do to the hardness of the bed. For up coming customer's please upgrade for a better nights rest. I correctly deal with a few back and neck issues. And the flat pillows and hard bed didn't help me. Thank you for opportunity to address my concerns. 🙏

Yes. Very helpful at checkin.

Staff was helpful and courteous. The location and amenities were fantastic. I'll stay here again.

Liked everything couldnt find anything wrong

Room was clean. Had to pay for parking and no complimentary breakfast. Location was convenient to Vanderbilt Medical center.

They charged $30 for parking, and charged you $3 for a bottle of water; at least make the coffee machine work or give customers a water boiler. At least the room was clean, but the pillows were super extra soft, almost felt like you're not using one. Feels like this hotel nickel and dimes you for everything. The check-in process was smooth, but they make you go back out to your car to put a parking tag, I mean, come on, you charging me 30 bucks, why do customers have to put a tag? Don't make sense when it was a gated garage parking. I had to walk back out and find my car in freezing cold just to put a damn parking tag, don't make sense. The elevator also don't require you to use your room key to go up the floor, so the floors are not secure, anyone can go up the elevator.

Clean room, friendly staff. Only negative is $30 fee per day for parking.

Great Stay and Accommodations.

The parking lot was 100% full & when I got back from a major event after having been up & traveling for 19 hrs straight, one of the staff literally moved their car & gave me their parking spot so I could go to my room to sleep!!! Extraordinary!! I have stayed at this location a few times before & the staff is always amazing!

UNFORTUNATELY THE CONFrance room were closed for our group

Early check in was available. Clean and quiet.

Good

We liked everything!

The staff were extremely pleasant to interact with. Our room was clean when we arrived & we had zero issues. Parking is $30, which is not fantastic, but we knew that when we booked!

The op operations manager was absolutely magnificent. Can’t wait to come back to stay at the hotel again.

Everyone was nice and helpful, great location, super clean!

The room and bed seemed clean enough, but the bathroom smelled of urine and there were urine stains on the base of the toilet. The smell permeated the room.

Clean room, nice staff, convenient location

Rude staff, expensive parking, and not enough food options around the hotel to come back.

The hotel and room were very clean. Close to interstate and so many great restaurant options. We could hear the interstate noise at night and parking when you first arrive is a little challenging. Once you are checked in and get the card to enter parking garage, it's smooth from there. We would still stay there again because of the price.

Very nice room that was very comfortable and clean. Very convenient to interstate. $30 for parking and $3 for a small bottle of water in the room is unreasonable given the price for the room. The staff was not well trained to check us in and out, particularly after having checked in on the app before arriving.

Great property. Very convenient to everything in the West End.

Friendly

Very Beautiful land scape Beautiful view from the 10th floor pool Room was Beautiful

Restaurant costs, parking fee

Our stay was very comfortable and pleasant. We loved the location of the hotel, the cleanliness, and the layout of the room. We also enjoyed the convenience of the restaurant being available for breakfast, lunch, and dinner. We'll definitely be back.

Parking situation is less than ideal. Dark, tight and confusing garage adjacent to the hotel. Expect more for the pricey daily rate.

Customer service, staff was helpful with a very minor issue.

Staff was terrific and room was very impressive.

I wasn’t a fan of sharing the parking area with an apartment complex, and the associated charge to go with it. Staff was exceptionally helpful and friendly, and my room had a fantastic view. Dining room was a little pricey, but excellent cuisine. I may not be able to stay in great places often, so I did appreciate the great room

The ladies at the front desk were wonderfully helpful! They helped me use Uber to get rides. They were very kind and sweet.

The rooms were great but the location was hard to get to and the parking garage was not easy to access and use.

Nice staff, centrally located.

Great hotel

no complaints

The staff was extremely friendly and the rooms were large and nicely decorated.

The gym is absolutely incredible! Staff was all friendly and helpful. That you had to be on specific floors to get the continental breakfast.

Be up front $30/day vehicle. No problem with fee. Find out at the check desk.

Clean, safe, easy check in

they charge extra parking fee and the hotel is over priced

It was an amazing stay

The staff was friendly and the room was clean

Everything

Friendly, accommodating Staff. Great roof top Pool. Room was very comfortable.

Staff was efficient, waitress at breakfast buffet was excellent. Daily housekeeping is my preference ,but every other day was offered. The parking was expensive.

Pour build quality in hotel, old or worn out or dirty virtually anywhere you look. Definitely the worst Hilton I’ve ever stayed in as far as that goes, but the staff were super nice.

I was really impressed by the Hilton Garden Inn West End! For the price, it was truly great. The room was very clean, the best was comfortable, the shower was really nice. There is a fairly large gym with treadmills, weights, pelotons, and a variety of other exercise equipment. If you are heading to midtown nashville, its a super quick uber. I got familiar with the bus since there is a stop just a short walk from the hotel and the route takes you right to downtown. Its $4 for a whole day pass on the bus and it was easy and never crowded! I will definifely be staying at the hilton garden inn west end the next time i come to nashville.

The room was clean and comfortable. Every employee was friendly. My only complaint is the parking garage does not have any spaces fitting for a large truck.

The mattresses on both beds were exceptionally comfortable sheets, and The cost per night seemed a little high to me, but I guess that was a Hilton

Fun and convenient place to stay

Other than that, nothing else about the hotel really stood out. If anything it irks me that a casual guest like myself (not a Hilton member) would have to pay $3 for a bottle of water, as I forked over hundreds of dollars to simply stay the night. The least they could do is offer complementary water to weary travelers. And while I didn't utilize the parking services, don't get me started on the $30/night parking premium.

The location is close to vanderbilt.

$30/day to park for a suburban hotel

All good. Thanks

Very clean, easy to get to. Very friendly staff.

I like a warm room! Couldn’t get the heat above 78 degrees on a cold night.

Central location, convenient garage parking, clean and quiet. Snacks, quick meal or full meal options available on site. Souvenirs available for purchase ?

paying to park the car was not included but extra. no breakfast either.

Need more choices on menu and pool was closed not so much on parking garage

Everything was fine.

Very Friendly and helpful staff.

Very welcoming and supportive community

Great showers

Stay was nice...didn't like that I was charged $6 for water when I think I was a "member" but other than that, clean facility, nice place. Parking is ridiculously high but can't find much better. Restaurant option was nice, but we chose to go to Dose next door for a cheaper and excellent breakfast. We would probably stay here again. We appreciated the cleanliness. Thanks!

Nice staff

Nice place! Parking is not included or breakfast! Very clean and comfortable.

Clean and great service

Not sure why you charge so much for parking. But all in all you have a very pretty property.

very clean hotel & friendly staff!! the parking garage was a little confusing, but i have no complaints!

Very good hotel

Amazing!!!!

This is my second time staying at this hotel. Rooms are large and clean. Staff is great.

Very far from the airport, not a convenient location. Showered twice in cold water by the time the front desk let us know how to get access to hot water

Nice duck off location, friendly staff, clean rooms and a nice breakfast selection on the second floor.

Everything was good

Clean. Great service

Na

Clean and quite room

Great view nice staff

Great property. Convenient to everything and great staff.

Very clean but bed and pillow were just average comfort level. People next to us and traffic noise kept us up at times.

Would give them 5 stars if i hadnt had to pay to park

Lacks character.

Great hotel.

Nice place….parking fee is ridiculous.

Easy and polite, helpful check-in!

Highly recommend!

I wish there was a shuttle service.

This was a great hotel to stay at as I travel for work. I was impressed with everything about it.

It was very clean and staff was friendly

Hotel was nice and clean. Parking was $30 a day. Breakfast was available for a $16 fee. Pillows were very uncomfortable and the air conditioning didnt go below 74 so the room was stuffy in the 90 degree heat.

The bathroom was extremely dirty with makeup on the bathroom sink, dark sticky substance on the floor & dirty shower/toilet. I went to the front desk to complain and they were nice and stated they would send someone up. Upon returning to the room 2 cleaning staff were in there with some roller on the floor and left. Nothing was cleaned at all!!! There were dried contact lenses still on the floor! I went back and they came back up again and had to be watched! They didn’t want to actually clean the restroom as they should have from the beginning! The cleaning staff needs to be watched more closely! This was my 4th visit this year and the bathrooms aren’t typically clean but this stay was just a bit too far for me to accept! Please note** the staff , Tavia/Sue etc tried their best to turn my stay around and I sincerely appreciate their efforts! My rating reflects the cleaning staff and how bad they are! Rude, lazy and unprofessional, they truly need oversight! I’m a repeat stay and the bathrooms are always subpar! What else are they neglecting??? The sheets???….if they neglect the bathroom, they aren’t properly cleaning those rooms!

A little out-of-the-way if you’re going downtown, but it was quiet and clean and the staff was very nice and it was very easy to lift or Uber from there. There was very low water pressure and it took a long time for the water to get hot, but other than that, it was good..

Everything was great except for the ac in the room…there is no option to turn it off. Other then that, I would definitely recommend it to anyone that doesn’t want to pay too much staying in Nashville

Location was okay

Very sweet and helpful staff. Their pillows were terrible for my neck but Brandon got me a different pillow. Thanks Brandon!

It was a great stay

The people that worked there were nice

Very friendly and quick early check in!

We stayed here on a family trip. The room was nice and staff were friendly.

It was great, Diane and the rest of the staff was super friendly!

This is our favorite hotel in Nashville! The staff go above and beyond to make sure guests are happy and well taken care of! The front desk staff are especially attentive and friendly! We will stay here any time we are in Nashville!

Nice and comfortable

Great staff and facilities.

My room was clean and inviting. The bed was soft and comfortable and I loved the spacious bathroom/shower. The rooftop pool/fitness center was a plus! I would definitely stay here again.

Great stay!

Pretty close to downtown

Well located in a clean relatively new developing area

Conveniently located downtown. Lots of shops and restaurants within walking distance.

Very nice! Easy easily accessible

Nice place

We loved our stay. The rooftop pool was quiet and relaxing!

The parking deck gated entrance is too small for SUV's! Although the rooms are clean the bathroom soap and lotion were not refilled. Why pay a fee to park at a hotel.

i enjoy the hotels proximity to Centennial park which i love to visit. I enjoy how clean the room is when i arrive. I appreciate the posted flyers imforming me of music or other events.

This was my second time booking here and love it! Very clean and staff is friendly. The bartender Trey is the best at the hotel bar they have. Definitely booking again next month.

Very clean room, kind staff, and great location!

All gooc

Everything was great! Staff was perfect!!

Hotel was very clean.

A

Staff is amazing. My room was very clean and building is well maintained.