DoubleTree by Hilton Hotel Nashville Downtown

The whole experience was amazing thank you!!!

Nice clean hotel that was a nice short walk to Broadway.

We stayed for five nights as part of our trip to attend the CMA Fest. It was a long walk at the end of the day for all the activities on Broadway, but it was also quieter and more relaxing. The room was clean and the beds are comfortable. There are two negatives. The elevators are sketchy and the only option for coffee is to buy Starbucks. There’s nothing complementary for coffee outside the room.

Very close to Boardway easy to get to

Great hotel, awesome location near Broadway

Valet parking should be free if you are staying. Especially with staff wearing wave caps, basket ball shorts and a white tee shirt. The facade of the building is damaged in multiple places. The Elevators feel like a death trap. They shake violently when reaching the 7,8,9 floors. The Elevator doors shake violently when opening and closing. The staff at the 4th&U are terrible at their jobs when it comes to customer service. My wife and I were celebrating our 20th wedding anniversary for the week. When we would go down for breakfast, there was no one to greet us. We sat at a table and waiting for 10 min the first morning and then 15 min the next morning just to have someone acknowledge us and ask if we wanted anything. The breakfast was sub par at best. Buffet was no good and the kitchen food wasn’t very good either. The bed sheets in the room had stains on them. As did the carpet. There was hair in the bathroom of our room upon entry for the first time. The bed pillows are useless. They look nice and fluffy. But when you lay your head in them, it goes straight to the mattress. I will be finding another hotel to stay at when I’m in Nashville next time. Hilton needs to do something about this place. It’s giving them a bad name.

Good location, 6 min walk Broadway, big hotel, starbucks in the longe area, great staff…

I will not stay here again. The room doors need repainting. Our bathroom door was rusting off the hinge. There was not a top on the toilet. You couldn't adjust the shower without getting wet because of the way the wall was built. Very weird layout. All the doors are scratched up and need repainting. The staff seemed kind and helpful.

We had a good stay. The room was smaller than the picture made it seem online. The bathroom was so small for our room for 5. And it seemed a little 'older' and in need of attention in many ways. That said the staff were great and very professional- esp valet and front desk.

Exceptional

It was a big room with a good view and very close to the Tennessee Performing Arts Centre. The bathroom was quite small and it was quite slow service in the restaurant when we dined.

The bathroom in my room had several rusty pipes and fixtures. The room smelled moldy and the carpet was weathered. For the price of $350 for the night, this was terrible. I only stayed one night for a work meeting.

The shower head barely dribbled enough to rinse, the ceiling was molding and bubbled from water damaged, smelled of moisture throughout. All the staff did was offer a breakfast voucher. 400.00 for a single night for a wet room. The gentleman at check out was beyond rude, and acted as if my presence to check out was encroaching on his bubble. Will be removing double tree from my companies approved hotel list for 1200 employees. Embarrassing quality and management.

Great Overall

Location was great one block from Printers Alley. About 6-8 blocks from Broadway. Very walkable. Felt safe. City is VERY CLEAN.

The beds weren't very comfortable

The beds weren't very comfortable

no comment

Nice clean room, handy Starbucks and bar downstairs

The waitress at the restaurant was amazing. She was friendly, quick and attentive. Parking at the hotel was very expensive.

Exceptional

Exceptional

Be ready for expensive parking

Exceptional

Exceptional

Exceptional

Good

Room was spacious, beds comfy, bathroom was clean, location is great being 5 minutes from broadway. Room was loud being next to a staff cupboard which was in constant use, we was also on the top floor and experienced a leak coming from the roof, reported to staff at the end of our stay.

The morning waitress staff was wonderful, and cleaning crew always did a great job on our room.

We were moved to a different room and the air conditioner still did not work. It was extremely hot and humid in the room which was very uncomfortable. I will not be returning And will not recommend.

Lobby was fine. Rooms were TERRIBLE. Elevators are barely functioning.

The hotel is not as clean is it used to be, the staff is not as friendly or accommodating. It doesn’t matter if you’re a member or not. The elevators were down most of the weekend, which left us with long wait time. And on the day, we’re leaving the elevator going down to where you bring. Your luggage was broken, there was no repair me on there. We had to carry our suitcases down a staircase spiral. This is unacceptable.

Staff was great

Very clean room comfortable beds and bedding, bathroom was smaller than expected but shower was nice walk in, strong water pressure.

Location is close enough to walk to downtown Nashville attractions. Hotel staff was friendly and helpful and parking using the valet service was easy. Walking back up the hill to the hotel after visiting the attractions downtown.

Location is close enough to walk to downtown Nashville attractions. Hotel staff was friendly and helpful and parking using the valet service was easy. Walking back up the hill to the hotel after visiting the attractions downtown.

Great hotel, very clean and comfortable. Would recommend.

Great hotel, very clean and comfortable. Would recommend.

I honestly had an amazing time Tennessee is the greatest amazing people and culture will be visiting again

Solid

Staff was pleasant and helpful. Bar/ restaurant was great, best crab cake I’ve ever eaten. Accessing the property is a bit confusing. Parking fees are ridiculous.. although parking anywhere in Nashville is expensive.

The room was dirty and old. The bathroom had no ventilation fan, so there was mold on the walls and ceiling, although they cry covering it with paint. This hotel needs to be remodeled asap. The carpet smelled horrible. The wall by the window had water damage as the wall was starting to bubble up. We stayed in room 312.

We arrived and there were about 50-60 young people (highschool age). The lobby was a mess. I understand large party check in but why did I have to wait 25 minutes? Digital key was not operational. Room dirty. The staff was rude. We asked about parking. Valet had verbally said 40 bucks man. The room was hot - they have air freshers inside the vents. Bathroom lacking. Super small. Can’t close the door unless you stand to the side of the toilet. I’m not a heavy : larger person - if I was 20 pounds heavier I’d have an issue. Will not stay ever

Water soaked carpet. Leaky pipes. Moldy room. Elevators that don’t work. Staff that doesn’t care and doesn’t communicate with each other. I don’t know if it’s neglect, or cheap, halfway done upgrades, but this property is in serious need of improvement.

Staff was great. The room was very humid even though the air conditioning was running. So humid, that condensation was on the inside of the window when it cooled off at night. The high humidity made everything feel damp, including the bed sheets.

Exceptional

Love this hotel, close to Broadway, friendly staff, clean comfortable rooms.

Exceptional

Exceptional

The breakfast was great both off the buffet and the menu The pillows

The breakfast was great both off the buffet and the menu The pillows

Location was great and lobby area plus having Starbucks. BUT room was so humid! I sweated and not that comfortable. I expected more from doubletree. Room temperature was humid all the time. Weird!

Location was great and lobby area plus having Starbucks. BUT room was so humid! I sweated and not that comfortable. I expected more from doubletree. Room temperature was humid all the time. Weird!

Food at the morning buffet breakfast was cold every morning. We asked everyday and it never got better. Coffee was also cold and had to be re-warmed eveyday. Room was half cleaned 3 out of the 8 days were there. On one days we came back from a day out and the room had to be cleaned at 7:30 pm, after they had all day to get it done. Shower drain back up every shower and after repeated ask to fix it was not.Maintenance even left a foam to out in the drain in the room and still did not work. Staff ask desk great. Staff at valet were not friendly at all. The night valet person was great. The score I give this stay is 2 out of 10.

We arrived after 8pm and our room still wasn’t ready until after 10:30pm. Only 2 elevators were working and very slow. Had to frequently wait for elevators being full. Valet was rude. Only bright spot was the restaurant. Great food and staff in there. I’d stay elsewhere.

Exceptional

The valet attendants the first people you meet before the & front desk staff were all very welcoming & accommodating during our entire stay. We were even granted an early check-in at 8am after taking a 5am flight from Philadelphia.

Fabian at the front desk was very nice and apologetic with everything happening. There was a group of about 900 preteens/teens while we were there. They were loud, disrespectful and unsupervised. They ran the halls, the elevators and pretty much the entire hotel. They couldn't even have the "live music" in the bar/restaurant because you couldn't hear it over all the kids. Terrible experience for what we had to pay for.

Room was ok! Could have been more inviting and the noise and banging 4am was awful

Mold and standing water in hallways and rooms.

Everything was clean and the staff was great!

Room was clean. Staff was outstanding.

Location It was 72 degrees because the air conditioning did not work so staff brought a small fan but that did not help. Me and my wife sweat threw the night

The front desk personnel. VERY rude! Denial about emails sent for room requests. EMails stated … sure! NO problem. Patronizing and told that if we had wanted room changes it doesn’t matter unless we directly talk to them. Soooo….

Hotel clean and well kept. Delicious breakfast. Enjoyed our short stay!!

Valets are awesome!

Great, comfortable hotel. Perfect to stay for a weekend in Nashville. 4 blocks off of broadway is a short walk back after a late night. Also do great for conferences. Clean rooms, comfy beds. We will be coming back!

Very clean room. Very friendly staff and great walking distance to Broadway!

Hotel is a bit dated but overall made for a great stay. Close to attractions and staff friendly

The room smell of urine and only one elevator was working. It took over a half hour to get on the elevator with all our luggage to go check out.

Front desk staff was not friendly. They made us feel like an inconvenience and bother.

Everything was amazing!

Nice hotel close to everything - room was beautiful amd breakfast was a good variety

I was double booked. We tried to cancel the 3rd party reservation. My emails are declined. Not happy with the booking service and will share this with others until my account is credited. Cancellation of the overbooked charges.

Excellent bar and restaurant. Rooms were comfortable and the television had plenty of options. Seven minute walk to Broadway.

Long wait for Takeout

Staff here did a fantastic job. Helpful, cheerful, and definitely there to provide above and beyond service.

Location was good, staff was friendly. Not a 4 star hotel. Outdated, mold, condensation on the interior walls.

Rooms are clean. Wish the valet parking was on the front page of hotel site. That was a surprise

Staff was really friendly and helpful. They live entertainment was a plus! Great area, all the attractions we wanted to see was in walking distance.

Room layout was very small for a double queen room in Nashville. Older room with a few updates, worst part was the bathroom pocket doors that didn’t close properly. My husband had to leave the room so my daughters and I could get ready. I had planned to work in the room one day during our trip, but the desk/dresser was not very accommodating so I had to find a coffee shop with WiFi. The large TV should be mounted on the wall and the coffee maker needs an outlet so you don’t have to plug it into the desk lamp and take up the workspace. I’ve stayed at a Hilton in NYC which was bigger for a family of four. Disappointed with this particular room. Staff and lobby were very nice though.

We discovered on our last day that the room 720 was infested with mold.

The breakfast looked good, but when we arrived they were charging us 20 for each person. We told them it was already included with the room payment, but they refused to serve us.

The hotel staff were very friendly and the hotel was clean. We could have done without the speed racers outside all hours of the night. There was a slight smell on floor 4, could not pinpoint exactly what is was just every once and while you would smell it. If you are planning on walking to Broadway; you will have a bit of a hill to walk up on the way back, but if you are headed to a Titans game easy walk over the bridge or take a bike taxi.

Halls look outdated

Good hotel to cheat on your spouse+!

Loved the location! All just what I needed

Yes

I did not receive any credit for stay and I guess will not be able to use the $15 credit for breakfast

Great location!

Location

Everything was excellent

Never stayed here before or in Nashville. Valet Parking was the most polite and patient employees in the whole hotel. I went up to check in - no smile or instruction or anything. I had to ask about where to park how to get my bags up how to get to my room. I just feel like she didn’t really want to be there. You pass the desk several times in and out. So smiles or have a nice day.

The room was not very clean and had a nasty smell. The paint needed to be touched up. The hotel is overpriced for the quality. They only offer valet parking and it is $50 plus tax and tip! Not worth it!

Our room had

Hotel was excellent. Staff went above and beyond. Will definitely return.

The staff was attentive and excellent service

Staff,clean room

Great place to stay in Nashville

Staff were very helpful. Early and late check in made our Halloween nite downtown easy. Quiet and easily walkable to get restaurants and entertainment.

M9dern, clean, friendly staff

We was able to walk to music row

We was able to walk to music row.

Good hotel

Had an overall great experience.

Great location to Broadway, friendly staff. We stayed 2 nights. The first night, our room carpet by the entrance door and bathroom started feeling wet. By morning, it was SOPPING wet. The maintenance staff brought an industrial LOUD fan to try to dry it up… didn’t work. The maintenance guy actually ended up just walking in without knocking while I was only wearing a towel! Needless to say we were moved to another room. Other than that… bar staff was great and hotel was nice.

Clean room

Nice!

The hotel itself is nice and clean. OUr room had issues--the shower did not work properly, the bathroom doors were cumbersome at best, and the wall outlet in the sink area isn't secure properly to the wall.

Parking. I can't stress this enough. As much as I loved the hotel but not having nothing but expensive valet parking was ridiculous.

Need improvement

Hotel was very nice and staff was very friendly and helpful. Within walking distance to many places.

Restaraunt is your standard Hilton quality which is good… I did not like no room service for breakfast

Was wonderful some times a late nite cookie for my wife craving was the cherry on top That was Sunday Oct 1 about 11 pm Should’ve got her name she was very nice Room clean no complaints Great location Nashville impressed me Clean safe fun for a large city Wish I new sooner how much fun it was Not all country music like everyone thinks 😀

Broadway. Some of the valet / bell boys were wonderful and attentive and others were very rude and looked annoyed when having to do their job. Room was decent. Long pieces or black hair in our shower was totally disgusting and the floor length mirror looked like it hadn’t been cleaned, ever. Won’t be retuning but had a decent stay.

The smell in the hallways was terrible. Smell humidity

Great staff. Close to Lower Broadway. Just a great spot to be for a vacation in Nashville !!

No pool, no hot tub as advertised. Food was great but expensive.

Love love love the location. My sister and I had a conference at Minicipal Auditorium and it was th perfect location for us! Very kind staff and probably the best hotel food I’ve ever had! The only dislike were how stiff the beds are but most people like that.

Clean room, shower leaked so carpet was wet

Everything about this hotel was excellent, close to Broadway, clean hotel, friendly staff!

Always enjoy stay at Double Tree, warm cookies on arrival and friendly welcome

Great stay, will stay again. The only down point - two bottles of water in the room that I thought the sign said to enjoy for free, but later got charged as an incidental. I would not have used them if I thought I was going to be charged for them.

Staff was friendly. Room was clean. Nice bar and good breakfast buffet. Walking distance to Bridgestone Arena and Broadway bars.

Anyway, the next day I complained that our next door neighbors were loud during quiet hours. They said they would handle it. I complained a second time the next day that they were loud at 3 am again and it’s like the front desk woman did not believe me and she also said that our room wasn’t an adjoining room but it clearly was. That’s why it was so loud. (If the mattress was actually comfortable I would have not had a problem going to sleep.) Then I also tried to confirm that we could still get early check out and she was so rude to me. It doesn’t feel like customer satisfaction was a top priority. I’ll give another star for the location and a star for the double tree cookies.

Great location

Lovely hotel with a great location to main attractions downtown. Bar and restaurant had great options. Live music at night was a plus.

Very nice motel close to broadway in Nashville everything was on walking distance and not that far 10 minutes max

would not recommended staying here.

Nice place

Convenient and quiet 12 minute walk to everything!

Close proximity to every thing in Downtown Nashville

The view from the room was amazing however it smelled of mildew and the carpet by the bathroom was wet. The sink at the wet bar did not work.

Great room (junior suite). Great staff, we got warm cookies on arrival haha. Overall great stay great value great location

Book this hotel based on the indoor pool advertised in the pictures because there was a chance of rain in the forecast during our stay.. rain comes we put on swimwear just to find out pool had been closed for 2 yrs+ why would it still be in the pics.. very disappointed

Did not like the parking

Wonderful staff and conveniently located right where you need to be to enjoy all Nashville has to offer.

The room toilets are too loud! Need to upgrade to more quiet ones.

good breakfast

Great location

It

Location, amenities and staff are great!

Nice rooms and great customer service!

Good

The property was very clean and the staff is very nice

It was a pretty nice hotel our room was across from housekeeping closet so the housekeepers woke us up each morning with their conversations but other than that I would stay here again

Only negatives were that the elevators broke during our visit and we were on 8th floor. Even when they did get repaired only one was working and it took a long time to finally get on each day. As well as we were given a corner room and it was very difficult to move around in at times. When my husband was brushing his teeth he had to walk out of the bathroom just so I could walk in, close the door and get in the shower before he could return and finish. This type of room is really only suitable for one person.

TV did not work for a day and a half, staff tried to fix it, but had to wait till the next day mid way to get it working. Toilet would not flush on day one, ALL elevators were out on day 3 for several hours and had to call a number so someone could direct you to the service elevators.

Good location. However all of the elevators were broken

Facility needs updating. Arrived early for a conference but too early to check in, gentleman at the desk with lukewarm reception, was not helpful.

Items went missing after housekeeping cleaned my room

Nice

Will definitely stay here again if we get back to Nashville.

Decent property. Just close enough to walk to stuff without being in the middle of all night parties. Decent rooms, just a bit dated. Clean. They overbooked and had to split our 2 rooms between floors, but did accommodate our stay. Pretty good views. Valet wait was long

Close to downtown

Very comfortable and clean

Ac was out

No air conditioning

Staff was very nice! Close to Broadway and other Nashville landmarks. Great place to stay

Great hotel close to broadway and Printers Alley. Staff was friendly and helpful.

Great location. Centrally located to Broadway and Printers Alley. Restaurants within walking distance of the hotel. The patio is offers great seating to take in the weather and surroundings.

P place was very nice walkable to downtown and restaurants we're nearby

Place is great

Nice hotel in great location

The hotel had no power for the first

Easy checkin, the room was spacious, clean and the bed was comfortable. Love the pillows. I would stay again the next time I’m in Nashville.

The hotel told us it was overbooked and had no room for us. They said they selected us to be bumped to another hotel because we booked through a third party. It was a stressful, horrible experience. And we STILL haven't received a refund from Hotels.com.

The air conditioning unit didn’t work in our room and they wouldn’t switch us rooms. So warm that whole weekend and all they did to accommodate us was give us a fan

I appreciate the convenience of being in close proximity to the party areas.

I was very disappointed in the fees charged. They are not an inexpensive hotel to start with, but the added fees put it over the top. It was a decent hotel, but for what I paid including the fees, it was nowhere near that nice.

The room had a musty smell possibly due to dirty air filters.

Great experience. The room was clean and staff was very friendly. We’re about 2 blocks from Broadway which worked out great since we could park the car and walk. Valet fee was $55 which was a bit steep but considering the convenience it worked out. I would definitely stay here again.

Look I try not to be a negative Nancy by any means - I like to go out of town and have fun! But

Also, watch for the hidden fees. What you pay at reservation, is not the price. They will take on state fees and valet fee is literally base on per day. Doesn't matter if you are staying one night, you will get charged for the day you arrive and for the day you leave. Their response is "you can find your own place to park." Nice property and close to TPAC, but will NEVER stay here again because of attitude and lack of customer service.

Looks like it needs some renovation, or will soon. Overall, everything was very good. The income disparity between the Entertainment area and the rest of the neighborhood was stark.

Subpar and only one elevator out of four was working when the entire hotel was sold out

Loved the free chips and wine for happy hour. Noise level in the room was a little bit annoying. The bathroom was SO small that the door comes within an inch of the toilet. Very cramped. The hair dryer would not work and actually started smoking and nearly caught fire. So I went to the hotel desk and they gave me another one. It would not work at all. 😢. However, the free shuttle to the airport was great, right on time and fast, friendly service.

I needed to move my dates. No flexibility made me decide to stay at a property That was not a Hilton.

For the price of the room nightly I was surprised to see a lot of the walls had what looked like drywall putty on them to fix holes but not a look of a professional. The bathroom door shuts by a magnet and did not stay shut. When I went down to the hotel restaurant and was eating my hamburger a roach was crawling up the wall. The bartender on Duty that night was amazing she deserves 10 stars.

It's a nice hotel but be mindful about the lack of parking and the need to subscribe to access the internet

Very close to Broadway.. walking distance

The room itself was great, no issues. They have one working elevator! One out of four. You could have to wait several times before you could even squeeze in due to it being full! Talked to a person and they said they stayed here last year and the elevators were broken then too! How can that even pass inspection to have one working elevator? Besides that the rooms were clean.. parking EXPENSIVE $55 a night! To be fair parking everywhere was spendy. If you can uber while there, don’t get a car.

Was not a fan of this place at all. Upon Arriving I find that parking was $55 a day. That is just straight up robbery. For the honor of overpaying for parking I walked in to a lobby with a line in front of the one working elevator. There were 4 there, but only one worked. Once in the room I discovered the bathroom door would not close all the way. Made it uncomfortable for everyone. On checkout day the only working elevator had failed. I had to carry my luggage for 5 flights. Luckily they got this fixed for the mass exodus at 11.

Competition along with many others families and out of 4 elevators only one was working. Then on the final day when we went to check out that one stopped working. We requested additional towels and for the conditioner and shower gel to be refilled since they weren’t before we arrived and that never happened. Felt like a partial refund was in order but the front desk staff just laughed.

Hotel and staff are awesome! Beds and pillows not so much. Need to update those items then I would give a perfect score. Location is also great.

Staff was great and easy access to downtown.

The room was outdated and the bathroom doors would not close because they are old and need replacing. The view out the window was of wall inside the hotel with no window facing any part of the city. The guy that checked us in was not very friendly. However, the bartender was very nice. Not what you expect at Double Tree.

Great Honeymoon!

Great stay

Close to downtown, great service!

Nice property

Perfect Hotel for catching a Titans game! Very convenient for the walk to the stadium with hotel valet parking. Clean and staff was beyond helpful for all our needs!

Close to all we did in Nashville and walkable.

Warm cookies at check in! Walking distance to everything we needed

Great stay:)

Great hotel

Nice experience - no complaints

Great location

Nothing went right for our stay and the worst part was the customer service. Mistakes happen and reservations get mixed up, but for no one to see to care is awful.

They refused to refund any portion over the $320 night when I tried to cancel the room. Stay away from Doubletree, they will not work with you in any way on a legitimate reason for a cancellation, total crooks. I refused to cancel when I found out the penalty would be the full price so they a least could not make double profit off the room. sorry to anyone that may have needed an last minute room in Nashville.This hotel has zero business ethics and does not care.

Good overall but one big problem: very thing walls. My neighbors weren't even being loud, just having a normal conversation, and I could hear every word.

Overall great stay. Front desk staff was super friendly and helpful. Great location and super comfortable beds! Its not one of the newest hotels but its worth the money and the location is great! Oh and a bonus for the Starbucks right dwnstairs!

The pillows were too flat and hard.

Very nice!

An amazing property!

Safe atmosphere. Staff was great and enjoyed my cookies.

Great

Great staff, great location.

Location, limited parking options but found the MTA garage most useful.

For the exhorbitant price - I was shocked to see how dated this hotel is and its fairly grotty (rooms, elevators and meeting rooms). It was absolutely freezing the entire conference which was held on floor BR, and so noisy at nights. Of course there is no control over idiots coming in super late at night and screaming and shouting outside bedrooms, but at 10pm last night something extremely loud was being rolled around for 30 minutes. I couldn't tell if it was below or above, but when you have to get up for a 4.30am flight that was so ridiculous.

Love it

Everything

Great place to stay

Nice hotel and location, however rooms were not cleaned during the stay and when asked for a few things, they weren’t taken care of.

The staff was very friendly and helpful

I was told that my receipt would be emailed to me. I have not received it as of this time. Please send ASAP‼️

The staff was AMAZING! Place was very clean. My only complaint is that valet most times took too long. There was only 1-2 gentlemen working but they were going as fast as they could. They still remained polite and courteous although I know they were overwhelmed