Crowne Plaza Nashville Airport by IHG

The staff was amazing and pleasant..

Exceptional

It looks like the property has been renovated recently. It looked and smelled clean. The aircraft noise was loud and prevented us from sleeping.

Everyone was so friendly and the rooms were extremely clean.

We booked one night at the crown plaza and it was very nice the staff were awesome . Ms Oakland was very helpful and provided very great customer service throughout our stay and our breakfast was great . I can't remember her name but the lady was awesome I think she said Ms D was her name

Exceptional

Very friendly staff. Ok if all you need is a room. No other amenities available.

Was convenient. They upgraded us to an ADA room and got to eat breakfast instead of having to go out to eat and that was awesome. Oakland at the front desk was exceptional and outstanding. The price was affordable. Just the wedding party and the noise but that's to be expected with a wedding party. Can't think of anything else.

Hotel was clean and well appointed, comfy rooms with updated furnishings. Great stay. They gym is basically just cardio equipment. If youre looking to lift that could be a bit of a let down.

Is there a way to use my AAA membership discount for mt stay? I only stayed Thursday, May 27th and left late afternoon on may 29th. My AAA membership number is 4382125682653006. Thanks for honoring my request.

The front desk lady Oakley was a gem loved her A lot of ladybugs and the first room we went to the air conditioning was not working but they were more than happy to move us

The front desk lady Oakley was a gem loved her A lot of ladybugs and the first room we went to the air conditioning was not working but they were more than happy to move us

COVID-19 is over and it is time for the hotel to start offering warm breakfast. Jimmy whatever for breakfast at Crowne Plaza is not cool. This is not Motel 6

Check in was put out helping us. Room was terrible, bad odor, hair in the shower, bathroom floor smelled like urine, very poor lighting, and outside noise.

This hotel and staff were AMAZING! However, I’m thankful I chose to pay at the property, because Expedia didn’t inform me that the kitchen and the bar were under construction. Had I paid through Expedia I would have paid for services I wasn’t able to use, and not be refunded. However because I didn’t pay through Expedia I was able to not have to pay for services not received.

The room was very clean and comfortable. Being in a flight path near the airport was not a problem for sound- heard no noise in the room. Comfortable place for rest and would definitely visit again.

Breakfast was poor: Only had muffins, cornflakes, and coffee.

Friendliness and promptness at front desk. Breakfast was poor: Only had muffins, cornflakes, and coffee.

Exceptional

Newly remodeled with a wonderful updated look No issues to comment on

Newly remodeled with a wonderful updated look No issues to comment on

Who is going to reimburse me for the Uber for the false advertising saying they had a hotel shuttle?

It was good , would stay again

broken ice machine

The hotel was very modern. The hotel was very close to the airport. The staff is very friendly and accommodating.

The hotel was very modern. The hotel was very close to the airport. The staff is very friendly and accommodating.

Pleasant

Yes

It was clean and in a nice location Limited food for dining and snacks. Toilet was clogged and other people toilet was clogged and we had to share a plugger. We had to plug our own toilet and it still didn’t work so we had to smell bathroom the whole time. I will not be staying here again

It was clean and in a nice location Limited food for dining and snacks. Toilet was clogged and other people toilet was clogged and we had to share a plugger. We had to plug our own toilet and it still didn’t work so we had to smell bathroom the whole time. I will not be staying here again

To make matters worse, I was unable to shower because the water never got warm, even after waiting a long time. This was extremely frustrating, especially since I was relying on the stay to freshen up before my flight. Additionally, the air conditioning was inconsistent and uncomfortable, fluctuating between too hot and too cold with no stable setting. Overall, the stay did not meet even basic expectations. I booked this room specifically to rest and shower before traveling, and I was unable to do either. Given the circumstances, I do not believe I should be charged for this stay. Very disappointed with the experience.

It was reasonably priced and easy access in interstate We were not told there would not be a bar or breakfast because of remodel

It was reasonably priced and easy access in interstate We were not told there would not be a bar or breakfast because of remodel

Clean room, and the staff was amazing.

I love the staff here! I always have a great stay

The kitchen is under renovation...poor breakfast because of it. No microwave in the room, shade didn't work properly.

The room had a stained bath mat. The advertised shuttle from 5:00 a.m. to midnight was not actually what they offered. I had booked this hotel specifically because it had the shuttle and needed it at 5:00 a.m. to catch an early flight and wanted to costs of that bundled by staying at an "airport hotel". We tried asking 2 different staff to fulfill this stated policy but they were not willing to find a way to accommodate. They said shuttle ran from 7:30 a.m. to 6:30 p.m. The shower door slid open while showering. Overall not pleased.

Our 1st room was covered in dead lady bugs all over the beds, tables, floors, etc. our 2nd room the same thing, the staff stated they had been having a problem with them and sent us to a 3rd room which again, covered in dead bugs. I cancelled my stay! The staff were wonderful and very understanding!

This stay was one of the best!!!! I absolutely love this hotel and everything about it! Oakland was amazing from check in to check out. She works at the front desk and has such a great attitude. I will definitely book this hotel again!!!!

Clean room - nice and comfortable- would definitely stay again

N/A

great pick

Nice place well maintained and staff was great

The stay was nice! Dana, the nighttime receptionist, was too sweet. I just wish that housekeeping would have come each day. Other than that i enjoyed my stay.

The staff was wonderful…… the room was another story the key didn’t work we had to get the front desk to let us in each time we left their was no breakfast as indicated water took a long time to heat up.

The doorknob to the room never worked for the 3 nights I was there. I had to have a staff member let me in every time I needed to get into my room. I heard other guests saying similar things about other doors as well. There was one night that it was raining out and I tried using the door at the rear of the building but that doorknob did not work either.

Great stay!

There was no one available to check me in when I arrived. Unfortunately, I’d just been on flights for the last eleven hours and the last thing I wanted was to wait around for about 15 minutes for the desk clerk to make it back to the hotel. Add insult to injury, I woke up to a shower that, regardless of how long I let it run, never got warm. If you can stay anywhere else, you might be happier there.

When arriving at the hotel, we got checked into our room that hadn’t been turned over from the previous visitors. We went back to notify the front desk and was moved to another room that was still not turned over. The third room thankfully was cleaned out, but it was annoying being an out of state traveler and having to deal with. The front desk was helpful during this process and told us that housekeeping marked the rooms as cleaned when they weren’t.

None

The staff are great. Their amenities were good and especially a German by the name of Jeremiah helped me out with a flat battery on forever be grateful. The only reason I didn’t give it five stars is the breakfast was not as described, and the elevators won’t working.

The entire hotel was immaculately clean. The staff were so helpful and knew the area very well. This was my second stay and both times were way above my expectations. I highly recommend you stay at the Crowne Hotel because it was much cheaper and way more than I expected.

nice

Everything was lovely I enjoyed my stay at Crown plaza the front desk crew was amazing and so welcoming for our first time in Nashville. Nashville was a nice time to celebrate my birthday no regrets.

The lady checking us in was very friendly and helpful, her name was Oakland, she was very helpful to my mother-in-law.

The restaurant and the bar were not open at any time. Our room was nice, however the lighting was terrible.Upon returning to our room after a day on the town we discovered our room had not been serviced ( bed not made, bathroom not cleaned, and trash still in the can. There was no one there to clean the room. We will not stay at this facility again. ,

Clean and quiet

Overall, great staff & location.

My stay was excellent. The ladies at check in were very nice and helpful. I will definitely stay again!

The connected room was very loud. They promised a restaurant, a bar, a shuttle from the airport. They had NONE of these things. Every car in the parking lot got broken into the night we were there and the day we left the hot water went out on one floor.

Place was good. Oakland checked us in and she was amazing.. The bed was a little rough leaving me with a sore back but the room itself was good

Good hotel

Professional staff and nice room!

Room was clean but the hotel smelled like natural gas. Fire trucks came but didn’t tell anyone to evacuate. Our shower door was also broken but didn’t bother us

We actually never even got to check in. Two and a half hours into our 4 hour drive, we got a call from the front desk stating that they were overbooked, and that we no longer had a room for the night. This is, of course, after having had the reservation in place for NINE days. Fortunately for us, we found another place to stay. But we will never, ever consider staying at a Crowne Plaza again. The staff member didn't even offer to help us find a new place, didn't offer a voucher for a free or discounted stay...nothing. Absolutely terrible experience, and I will tell everybody about it anytime I hear "Crowne Plaza" in the future.

Had a room on the 5th floor that had been renovated. The decor was nice, but the room was not as clean as it should have been. There was a dead bug on the floor by the window and hair around the sink, in the shower, and on the floor. Just didn't feel like the cleaning staff cleaned as deeply as they should have. Giving two stars because price was good, location is good, and the renewed decor is nice.

Good clean rooms and friendly staff. The location is a bit outside the center but very accessible nonetheless.

Staff was courteous, room and lobby was very clean.

Very friendly staff. Beds were comfortable. Shuttle service from the airport was convenient.

Once again a great stay!!

Good

Yes

Clean room. Very spacious

Car was broken into overnight along with another7 or so vehicles. Staff was aware that there were crime issues in the area but there was not onsite security monitoring the parking areas for potential crimes. I would not recommend staying in this are of Nashville

The hotel did not have dining which was tough when we turned our car in but the staff was awesome.

Staff was courteous and the room was clean

Everything worked. Whatever air freshener they are pumping in the lobby and hall is repugnant and seems like it’s trying to hide something. The missing ceiling tiles in the fitness room, water stained walls and carpet from a leak could be a definite sign something is not being addressed. It’s a place to stay but I wish I’d looked harder at other options. I probably wouldn’t stay here again.

This Hotel was very clean, easy going staff members, close to all great entertainment and great price.

Courteous staff, clean rooms.

Horrible stay. The restaurant was closed the whole time. The sink didn't have a stopper. There was hair in tue bathroom. The roller curtain was broken so we didn't have privacy from the outside and couldn't sleep in because of the sunlight. We had to have our key reprogrammed everyday of the stay, as did our neighbors. The fire alarm went off the last night of stay. We wont stay here again.

Location was great. (Close to airport) just didn’t like the fact you have to go downstairs to warm up food. But I would book again for sure

Excellent accommodations

Good stay

Room 30 minutes late . No bar no breakfast . Bad attitude and no staff

While the location is somewhat remote, transportation is easy to manage with Uber or a rental car, I personally found Uber to be convenient and reliable throughout my stay. The staff were exceptionally kind and accommodating, which added to the overall positive experience. I would absolutely consider staying here again in the future.

The door would not lock told the gyro t desk the said the would get it fix guess what never happened

No Airport Shuttle after 6pm Friday Eve. No Bar service, No Breakfast Sunday morn despite paying for breakfast included..

Easy and quick check in. Polite staff.

Great place at a good price.

Your vehicle will have the windows busted out. It happens regularly at this hotel.

The staff was very friendly and overall the hotel was clean from the lobby to your room.

The front seat was very professional I have no complaints at all I would revisit this hotel

Great hotel. But don’t stay if driving. Our Truck and 14 others at this hotel and 4 other hotels in the area for a total of 40 vehicles got windows broken same night. Police told us staying near the airport is a targeted area for crime and breaking into vehicle. Been to Nashville 3 times this year and first time staying near the airport and last time. Hotels great, clean and awesome. expect your car to be broken into.

They cancelled my reservation about an hour before I arrived. Blamed it on Expedia over booking

Nice

Several Vehicles were vandalized and windows were broken out. The bar was closed for the weekend.

For the first time we had an issue with our room. Unfortunately, Maintenance isn’t on-shift at 11:00 PM. It wasn’t a critical issue but it was worth reporting. The clerk said I could call the manager the next morning and “she’d make it right.” I did as was suggested and the manager adjusted our fee to my satisfaction. Will certainly stay again.

Perfect hotel stay for a weekend away. Not too far from downtown, about a 15 minute drive. Service was friendly and room was clean and super comfortable. Would definitely return

Staff was helpful, room was very clean, shower was wonderful, location was close to shopping and dining. However, the 1st night (Friday) of our 2 night stay my vehicle (along with 4 others) was vandalized and robbed (roughly $2k personal items taken & likely $5k+ in damages). It took law enforcement 1.5 hours to show up before we could make a report. Also, the only person that had access to pull camera footage happened to be out of town, so the report is still incomplete. Since we are from out of state this makes it extremely difficult to file insurance claims. Sadly, after this incident the staff explained to us that this was not uncommon and as a matter of fact was known to occur about every other Friday night. There was also supposed to be a bar in the lobby but due to short staffing it was closed. As for the full breakfast buffet on our 2nd morning, there was nothing offered as the cook decided not to show up for work. All things considered I would 10/10 highly not recommend staying here.

The air conditioning was way too cold and couldn't be changed. Turned it off, kept coming back on.

The ony thing I did not like was the waiting time to check in it took about 20 minutes or more to be the next in line with only them helping 1 customer at the moment

Unfortunately the blinds wouldn't close, so there was light infiltration all night - there was no airport shuttle operating (ends now at 6pm?) and the room climate control was only partially functional, but other than that Mrs. Lincoln....the play was just great....?

Airport shuttle wasn’t available when I needed it. I was told it was down for the night. Room was fine. Receptionist was friendly. But my car was broken into.

Room was clean and comfortable

Also I wanted to stay here for the free hotel shuttle which was suppose to run 24 hours a day per the website NOT TRUE either it only runs after 9am on the weekend but my flight was at 7am so I had to fork out 22.00 to catch a Lyft upon arrive back to the hotel I called for the shuttle to pick me up at the airport only for them to say the shuttle was down sooo frustrated at this point another 35.00 to catch another Lyft Let's talk about the free contential breakfast NOT TRUE had to pay and restaurant on property was closed I had chosen this hotel because I was traveling alone and everything that I need was right in the hotel and it turned out to be a total BUST Management has yet to return my call NEVER WILL I EVER STAY HERE AGAIN AND MOST DEFINITELY DO NOT RECOMMEND

The manager made our experience very enjoyable.

Rooms were too cold and strangely difficult to regulate. A dozen or so car windows were smashed in the parking lot overnight which did little to curb the anxiety of staying in the area. Staff was nice though.

The room was nice and the staff was incredible considering the circumstances. We went to our car and the front passenger window was broken and the car ransacked and robbed. Apparently 19 cars total had the same issue with carying degrees of theft. The staff was exemplar in providing us with information and the maintenance staff was awesome and even shop vacced the glass out of our car and taped up windows. I do think even with all the cameras present, having an actual security guardpresent could habe prevented this.

I’m going start off with, park at your own risk. Our car window got shattered and car broken into along with 19 other cars….. someone went through half the parking lot breaking into cars. The police said in search of guns, they didn’t money sunglasses or even another couples smart watch. NOW the hotel it self was clean, staff was awesome and came out and swept out people cars for all the broken glass. But they need night security in the lot of some kind of presence. The room was so nice and clean, but the fact someone was able to hit 19 people’s cars I would not be able to stay here again.

This was an amazing hotel

Great staff, super clean,

would of been nice to have shuttling to airport both ways not only during the week.

The check was not a good experience.

Nice roomy set up

The rooms iron didn’t work and no microwave in the building at all!

Their own website advertises FREE transportation between BNA and the hotel, NOPE - we had to either take a taxi or Uber there. No open restaurant or bar (bar was open at 6:00 PM). I don't know where they got the pictures of the room from but ours was old and STINKY like mold or mildew. The hotel staff was excellent though and apologized when we checked out after a less than 3 hour stay.

reviews are accurate

The staff was super friendly and helpful

Nice property but there were no to go cups for coffee. I had to go downstairs and drink coffee at the bar. Neither the room or the bar had any to go coffee cups.

Comfortable, quiet, and clean.

Didn't even get to stay. Got there and said they were overbooked by 6 reservations. Luckily the hotel across the street had rooms.

This first one was there was no hot water while taking a shower or using the bathroom sink. So when you took a shower it stayed cold and I found that you had to run the shower for 20+ mins and then the water got alittle warm. So I had to end up taking 3 cold showers staying there. As I don't have 20 mins to wait for the water to become like warm. The bathroom vent housing was dangling from the ceiling as well. Which is alarming too. But the worse thing were the bedframe/boxsprings. While the mattress was subpar at best.The box springs were absolutely cheap on each queen bed. They would move around as they were very light and cheap The moment you laid or sat on them . The box springs would creek and start to move from side to side. This hotel was just remodeled 3 months ago so in my mind this is absolutely unacceptable for a remodeled hotel. How does ones shower have no hot water for 20+ mins when the shower hasn't even been used. I do not recommend this hotel.

The lady at the front desk when we got there at 3:30 was not in a great mood apparently they were running behind on getting the rooms ready by 3:00 p.m. for check-in we had four rooms she did manage to find us four on the same floor

The staff was friendly. The hotel was clean and modern. The area is great and safe.

Cancelled our room because they over booked….did not inform until we called to get shuttle to pick up at airport.

No response to emails and no shuttle provided for pick up from airport. Had to get a taxi from airport. Falsely advertised that they would provide one. May have chosen a closer hotel if known that was what hotel didn’t provide.

The door to our room, had to be pulled closed to lock. The same with the bathroom door. The bed was not connected to the frame and i couldn't sleep on it. The next morning, a man wit no nametag checked us out. He didnt seem to know what he was doing. All he could do was write down my complaints. The GM of the hotel was jot there at 10am, when everyone is checking out??? Just the worst stay at a Crown Plaza property ever!!!!! Training and professionalism is no where to be seen here. If you want a restful, safe, night sleep, dont stay here!!

Great hotel very clean rooms and the entire staff was friendly and resourceful!!

Beautiful hotel and because everything was so great I hate to sound like I’m picking. One thing that did bother me was the WIFI connection. In my 3 night stay I was only able to get a somewhat reliable connection on the last day. No matter, I would still stay there again

Great place to stay! Super friendly staff and comfy beds. We are booking again in November

Fluid checkin and friendly as well

The Crowne Plaza was just 10 minutes from downtown Nashville with great ratings but 1/3 of the price. We were in town for a concert but did not want to spend $300 to $400 for 1 night. The Crowne Plaza was ideal for our stay in nashville

Staff were great. I was really tired so all I did was take a picture but when i entered the room a 1" long cockroach scurried to the corner of the room. I had enough time to get a nice picture and posting it on Facebook before he darted into the bathroom. I am an outdoorsy person and am used to bugs, and since I was so tired I didn't bother calling the desk because their solution would have been to just move me to another room, and if there are roaches in one room they are in all of them. Just saying if you can't stand bugs, I wouldn't make this place my first choice. I travel a lot so I just figured this was no worse than the room I got once with a bullet hole in the window.....as I get older I guess I just go with the flow....

The young lady at the desk when we checked in was SUPER!

It was nice for the money

It was great. People are nice.

Super professional and friendly staff room clean and stocked with fresh towel and everything needed. Only draw back is noise from airplanes but once you adjust to it no problem. I’d absolutely stay again. Great price too!!!

Great with friendly staff! Will stay again!!!

This place was terrible! The staff didn’t know anything. The room had no blinds, the toilet seemed like it would fall off, there was no remote for the tv. There were “no additional rooms available “ but we did not see one other customer.

As soon as I arrived I called for shuttle service they informed me it woukd be 10 minutes. 1 hr later 4 calls no shuttle. Every other hotel shuttle came by numerous times except for the crown plaza. I was told 10 more minutes he is getting gas finally gave up took a uber so I don't miss my meeting I flew in to attend. Pulled up shuttle was sitting right in the front of the hotel. Check in was kind enough to check me in earlier due to the situation. Nice lobby but hotel rooms and hotel is a 3 star at best. Old furnished rooms and Nothing near this hotel as well. I got back to hotel sat at the bar to order a drink and food at 4:55pm they said he was changing and on his way down to the bar area . Waited 20 minutes Front desk kept advising all of us waiting he would be down soon . The bar was suppose to opens at 5pm. He was 20 minutes late had to wait another 10 minutes to open up and stock up. Asked for water I got tap water from the sink in the kitchen. Truly disappointed with this hotel. They are not well organized. Not a good experience at all.

Staff were extra friendly. The whole place was super clean, modern, room was spacious too. The A/C was noisy but didn’t bother us - more like white noise to us.

It was amazing, the space is clean and smells great. Great staff.

No maid services. Restauranr limited hours. Irritating checkout. I had to call Expedia to get a wrong charge on my other credit card. Then it was reversed. Got a credit of one one for the inconveniences. DONT STAY HERE.

I expected a Crowne Plaza. It was not. That said, the staff was good. No bar or food available in the evening. Airport shuttle not available. Well lit parking. Room was ok. Hall light didn't work and it appeared the room had been broken into by the condition of the door and lock. Close to airport.

Excellent customer service.

Beautiful hotel! Very clean.

Very nice

On a 6 day stay, 3 days no breakfast which was paid for was not availble. On another 2 days yogurt which was primised for my vegetarian partner was not available. On one day no milk was available but hilo was for which she made do. Her stay at this hotel was dissapointing as she had to make time to get breakfast outside the hotel which was a total waste of time and not planned for. Dont stay at this hotel. Booked this hotel for its proximity to the airport. Terrible showing to tourists.

There was no curtains to close in my room my bathroom sink nozzle kept turning around when you touch it in my sink was stopped up and I didn't have a microwave oven.