Best Western Suites Near Opryland

Good breakfast

Awesome breakfast and host.

The staff were very helpful in accommodating my request for a first floor room.

Clean room, breakfast was fresh, staff was extremely kind!

The location was great. The breakfast was good. The room was very clean. Everything went very smoothly.

Dirty bed with stains, staff did not resolve issue or offer refund as requested

Breakfast decent room odor awfull

Breakfast was very good.

Great location and met all of our needs during CMA Fest.

Check in was easy, staff were friendly and the room was clean. Only thing is I wish they had a fan in the bathroom.

Very good price nice staff and perfect location

Stay at Best Western is consistently good no matter the location.

Sheets had stains. Bathroom vent had heavy dust that’s was extremely visible

This was a wonderful hotel! The ONLY thing I missed was a microwave in the breakfast area so that I could reheat my coffee....added my own milk and thus had cold coffee. I WILL DEFINITELY STAY again!

Bad

The room was very spacious and had a couch, desk, king sized bed, large dresser, big screen TV, small cabinet outside the bathroom w/sink, area to make coffe and microwave and fridge. Had a nice breakfast area. Staff was very personable and helpful. My only complaint was the showerhead is very high up in the bathroom and difficult for short people to reach. A hand held shower piece would be helpful! Highly recommend!

Exceptional

We paid a fourth of the price to stay there vs downtown during the CMA Fest!

The housekeeper made up the room daily and was very good. The breakfast attendent did a really good job also. The hotel itself was kept very clean.

The room was huge, the hotel was clean and the staff were super friendly. The only thing I didn't like is that the machine that offers fresh water is cut off after breakfast.

Pleasant

The rooms clean. It was close to many activities in the area. Breakfast was very good fresh. Area was kept very clean.

The breakfast room was about 90 degrees. Won’t stay there again.

Passable

Exceptional

The hostess for breakfast was very nice and helpful!

He acted like they go through a lot of them , which told me it is a common issue that the tub drains have no way to keep the water in . He tried saying must be people steal the mechanism that usually lifts to plug the water. That is clearly not the case . That piece in the tub looks undisturbed. It just looks like it never had the correct piece on it to begin with ,,, so instead they hand out a rubber thing at the front desk if you complain about the tub not working properly . I’m pretty sure if I went there a month from now , it would not be fixed . Also , no fan in the bathroom which is pretty old school . The property was clean , and friendly service , but definitely has some maintenance issues .

The exterior of the property is beautiful; well maintained and very clean. The lobby is clean as well. The room I stayed in was out-dated but fine. The big tub (which is in the bedroom portion of the suite) seemed to have a broken faucet so water sprayed wide and was taking forever to fill the tub so I gave up. The shower is TINY so be ready for that. The breakfast was just okay. They offered (powdered) eggs, sausage or bacon, waffles, yogurt/granola, danishes, toast, coffee and several juices. I wish the eggs had been actual eggs. The staff at check in and check out were all very nice.

Good breakfast

Very nice

I’ve stayed at this property a lot always nice

Breakfast was good- several items to pick from. Coffee was terrible - strong with a burnt taste. Room phone didn’t work no dial tone. Staff were very helpful and pleasant to speak with. Hotel was quiet and peaceful and close to restaurants and activities

Superb

Property was nice and clean, staff was friendly and helpful. Breakfast was good and service was great in the breakfast area. Conveniently located with short drive (or walk if so inspired) to Opryland and some other entertainment nearby. Room was nice and bed was comfortable.

Hotel was nice but our tub was stopped up even after facilities came to fix so that was no fun The bathtub other than that all was fine

My room was clean. The staff were very helpful, and very polite. I asked for extra pillows and the front desk person got me two pillows right away. Breakfast was good although I would pass on the coffee.

an older hotel but still nice. Good breadfast every morning. Easy to get shuttle or Uber/Lyft to Downtown.

Location to airport and Opry shopping mall Nothing to dislike

Exceptional

All good!

Great stay! Rooms were simple and clean. The breakfast was actually amazing and the employees working the breakfast area were super fun and helpful! I would definitely stay here again.

Room and pool were very clean. Staff was helpful and friendly. The bed was hard and very lumpy.

The bed was hard and very lumpy.

En general bien, ya se nota viejo, mi cuarto no se oscurecía completamente, el desayunos malo.

Had room cleaned every other day. Breakfast was pretty good. My jewelry went missing out of the room and I have contacted Best Western waiting on reply. My family member forgot her cell phone in the lobby when we left for airport, I called the hotel several times and left a messages for a call back and now 6 days later they have not called me regarding these issues. Staff not very friendly.

Exceptional

Breakfast was the best I've had at this type of hotel. Room needs to be renovated, very outdated but comfortable. Bathroom not so much.

Breakfast was the best I've had at this type of hotel. Room needs to be renovated, very outdated but comfortable. Bathroom not so much.

Lumpy mattress

Interior corridors clean rooms breakfast ok standard. Little dated but ok

Friendly staff, good location, good continental breakfast. Coffee available 24/7. Need more outside seating area

Need more outside seating area

When we checked in our room the door to the hall way would not lock. You could push it open with your hand. The staff laughed at us about the security of the room. We were staying for 3 nights. My spouse is a Carpenter by trade. He put a Screw Driver under the door frame so the door would lock. The jetted tub did not work. It did not have a plug to fill it up. The shower leaked water all over the bath room floor. We had to put down two towels each time to take a shower. The staff still laughing told us that they could put us in a double bed room but they could not reduce the rate because we didn't book directly through them and that wasn't their problem. they did not speak good English which was another problem. Their breakfast wasn't good either. The eggs are powdered and the bacon was so thin and over cooked it had no taste and was like eating paper. i will never stay at a Howard Johnsons again no matter where it is located and if I can't get help from Expedia on the cost of this room I will never book through them again either.

The hotel was wonderful the check in was great very nice gentlemen ask to be on the top floor no problem we will be back thank you for a great stay 😁

Bien en general aunque es muy básico el hotel, por el precio no se puede esperar mucho más, el desayuno malo incluyendo el café también muy malo

Nice breakfast and water pressure in the shower was awesome. Room and facility was very clean and comfortable.

.

Clean. Quite. Only complaint morning coffee is terriable

Room was clean. Breakfast was good. Everyone was friendly and welcoming. Something was not working right with the coffee machine at breakfast, but we added hot water to make it better. The nice lady working there said that an order for repair was in the making. Adding hot water did dilute it nicely and made it much better.

Would stay here again. Quiet

Proximity to Gaylord Opry Land Dust on the curtains

Staff was so friendly and helpful.

The hotel itself was very clean. The staff was helpful with setting up the shuttle rides that went downtown and any other questions that I had. The ladies that operated the breakfast bar were super nice and helpful and kep things clean and well stocked. I didn't use the pool, but it looked very clean and properly maintained. The shower in my room looked a little dated and the tub had a stain in it, but the water pressure was excellent and the water stayed hot the whole time. I used the microwave and fridge without any issues. The television was big and was very nice. The air conditioning in the room was easy to use and kept things comfortable. I also like the fact that the room had a safe that I could use when I went out for the day instead of keeping things in my car. The only thing that I didn't like was there wasn't very much parking in the front of the hotel where you could keep an eye on your car, but there's not much that can be done about that. Overall, I would definitely stay at this hotel again when I come back to Nashville.

Room was clean, comfortable. The woman who runs the breakfast is exceptional. She needs a raise ASAP! Cleaning staff was a little pushy for my taste, but not unbearable.

The free breakfast was great very clean and comfortable the gym and pool are basic but great for mature guests not too many kids making it very quiet.

Perfect location for the Grand Ol Opry

Spacious room. Great water pressure in shower. Good place for the price. Quite corner behind other hotels in the area. Would come back.

Good breakfast options, they offer scrambled eggs, sausage, and bacon in addition to the regular hotel breakfast fare. Beat the downtown traffic by staying in Opryland and do a ride share for a day or two downtown. Easy drive to the Opry, Nashville Palace near the BW a great genuine honky tonk.

The Staff was awesome at check in

Breakfast items were inedible. The coffee coming out of the machine looked like a colonic mess. The water is mixed with a coffee concentrate but it is blended as it is pouring so it looks like a clump of brown spilling into the water as it is pouring into your cup. Nasty visual and worse taste. Even the yogurt was squirted out of a machine. The fresh fruit in its own skin/peels were fresh, however.

Overall, I had a decent stay. The bedding had a small stain, but it was quickly resolved. The breakfast was typical of a free hotel breakfast. The one thing that I would recommend is that the front desk have a list of nearby attractions and favorites.

AC was not working when we arrivedl Had to call staff to fix. Additionally, because AC is on a sensor it would turn off when leaving for the day. Not a good look for customers who need AC. Also, TV did not work. Staff had to fix.

We liked the room, it was very spacious. It was clean and comfortable. The sink faucet sprayed out, which was annoying, but we otherwise enjoyed the room. Breakfast and coffee was subpar.

When we checked in the Male clerk seemed to have an attitude. Not to much on giving information. Our room was so hot. I asked about the air conditioning and he made me feel like I didn’t know what I was talking about. Never seemed to want to help.

Wonderful location to the opry, shopping and a shuttle downtown. Very comfortable hotel. Will be back.

GREAT BREAKFAST, CLEAN ROOM, QUIET AREA, CLOSE TO SHOPPING AND RESTARAUNTS

Exceptional staff: front desk, breakfast attendant, housekeeping, pool maintenance, laundry. Just great, attentive, hard-working peeps

Hotel was perfect for our trip. Great location to Opry Mills, Grand ole Opry and the Gaylord hotel. Short drive into downtown Nashville but there is a shuttle that goes downtown for $15 per person round trip. Lots of great restaurants near the hotel too. Staff were very helpful recommending some to us. Will stay there again.

Eggs are horrible, coffee is bad, tasted bitter and old

We had never stayed at Best Western before and we travel frequently. I was very surprised with the hotel as the rooms were very clean and comfortable. They also had a hot breakfast available which was quite good at the Nashville location.

Staff and breakfast

Many food options. The place is beautiful.

Friendly staff. Everything clean. They gotta improve breakfast coffee - it’s bad

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The room was clean and well appointed

Breakfast was good, room was great

Truly, the employee's made this experience exceptional. Breakfast was great and the smile and hospitality from Renee and Hyde was great!!! I highly recommend your stay.

Clean room, bed too soft and no coffee maker in the room

Accommodating check-in. He gave me the floor I asked for. Check-out is at 12 pm, but at 11 am, the housekeeper banged on my door nonstop loudly. When I answered, I told her check-out is at 12 pm. She shrugged her shoulders and walked off. I was sleeping. That was a rude, interrupting awakening. Otherwise, decent stay. Housekeepers need training on respecting their guests' stay and departure time.

Room was large and comfy. Breakfast was very good. It was a full hot breakfast with eggs and bacon. Friendly staff

Great stay and service!

Everything was very nice. Only wish there was a coffee pot in the room

Clean Room and breakfast was good

It’s always a great place to stay!

Breakfast was excellent! The hotel was clean, but overall, the property needs a refresh. It’s dark inside the lobby, and rooms.

Big room for 3 people. Used sofa to sleep on and it was comfortable

Extremely convenient to entire Opryland array of restaurants and activities.

We checked in stayed 15 mins which was long enough to get to our room. When I checked the bed it was a filthy stained mattress that look like it had been brought in from the dump. Staff was very nice and gave us another room and it was the same. Unfortunately we booked thru hotels.com and could not get a refund but there was NO WAY I was sleeping on those beds. I have always relied on hotels.com ratings but this time they failed miserably. This hotel needs a complete overhaul and was rated as wonderful on hotels.com. We paid $180 for a room we did not stay in. Not sure I will trust hotels.com again

Nice property. 7 min drive to Grand Ole Opry. They also have a $15 shuttle to downtown Nashville. We drove there and parking for the day was $50!!! Room was remodeled and clean. Breakfast had many options.

This hotel has the most comfortable bed I have ever slept in. Room was spacious, updated and very clean. Staff was very friendly and welcoming. Location is ideal. My new go-to when in Nashville.

Information about the downtown shuttle wasn’t shared with us, we found out when it showed up for others! It was an amazing service that should be shared with all guests!! We used it everyday once we knew about it!!!

This hotel was perfect for our visit to Nashville. The location is amazing for attending the Opry, the General Jackson Showboat cruise and doing a little outlet shopping. It was very clean and the room we had was very large. The staff was helpful and kind! Will definitely stay here again!

Close to Opryland at a fraction a of the price!

The room was very clean. The check in process was very efficient, and the front desk clerk was friendly as well. I liked this hotel very much.

Clean room great staff. We enjoyed our stay. Would definitely stay again

5 minutes over to the Gaylord by Uber. 11 bucks plus tip. Airport ride is about 30. Room was very clean and the breakfast was normal for breakfast included and was good. Staff was very nice.

Staff were nice and shower had nice water pressure

Clean rooms, nice breakfast choices, friendly staff.

Fridge did not work. Knob to adjust temp was stripped. Toilet was probably 18" high! No kidding! There was coffee service in the room but no coffee. Clean hotel! Breakfast was a bit boring but ok. Staff in breakfast room was SO NICE.

Had a blast, great location

Breakfast was great and room was great!

Friendly staff, Breakfast had many choices, the hotel was clean and peaceful, We had a very nice stay

The hotel was dated the bathroom didn’t have a fan and the hot water was tricky, when we arrived our room was over 80 degrees and it took a bit to cool off. There wasn’t any sheets or pillows for the pull out couch

Pool and other things were located outside and were not open yet for the season I guess .it was great that they had a shuttle going to the Opry for a reasonanle price also ! We were very happy about that . Would stay there again .

Staff at this hotel were amazing and super helpful

Rooms were great. Breakfast was very good.

Great location for access to Opryland Hotel, Grand Ole Opryland, or Opryland Mills, without paying the high rates.

All of the staff was above and beyond, especially the breakfast attendant and front desk. The room was clean and the breakfast was delicious. Thank you :)

Staff were very accommodating Great location

The breakfast was reasonable. It was varied and tasted good. The space was clean. The staff were exceptional

Staff member in breakfast area was very attentive. Rooms were clean. Very quiet in hallways. Was not made aware till check in that a 100 dollar hold would placed on card for the first few days staying there.

Broken run down exercise room, breakfast staff was amazing but the options were sad.

Regrettably, our stay at Best Western has been marred by a series of unfortunate events. Bedbugs plagued our room, necessitating an early departure from the premises. This experience has left us uncomfortable and has led us to reconsider our future reservations at Best Western. We have several marks all over our body from the bed bugs. While looking for bedbugs, we took the sheets off and we found a gigantic stain on the mattress as well, completely unacceptable.This is by far the first experience for us to be in this situation. The hotel comped our state due to this unfortunate incidents.

Found a previous guest pill bottle underneath the bed.

Loud neighbors really turned this ok stat into I would go back. They played music loudly until after 1am. If traveling with little kids I would not recommend.

Easy to get to. Great price and incredibly close to Opryland.

Great place to stay

The room was spacious, clean and bed was comfortable. There was a mini fridge, microwave and tea/coffee maker. All in excellent condition. Breakfast was included and was better than many places I have stayed in. There was ample and small changes daily along with the staples. Nothing to complain about and the coffee was excellent. Note coffee was available 24/7. Overall the property is in spectacular condition. Anyone that thinks differently is just wanting high-end desires on a low budget. Congratulation to the Best Western for excellent amenities and room sizes, for a decent budget friendly price band. Location was what I needed and I even walked to and from the mall (about 25 min walk if you're average speed) and Grand Ole Opry a few times. I enjoyed the walk and got to see more of the area because I wasn't rushing in a car. 100% recommend

Staff were friendly and helpful. Breakfast was really good.

Friendly staff

Clean room

The room was clean, could have had better lighting but we weren't in the room very much.

We were travelling as a family. We booked a room with two full beds, but got an extra large suite-type room that had a folding couch bed, sitting area, etc. Everything was in working order, clean, and neat. The staff were all friendly and helpful.

Convenient to Opryland

Old and outdated….. sewer smell. Can hear others using bathroom and flushing

All needs met. Clean.

Absolutely clean room. Our family was only there for two days, but the room was spotless and well-stocked enough that we didnt need to ask for anything beyond what we received at checkout!

I fully enjoyed this hotel. Was clean, staff was friendly and loved the easy access to the beach, price point was affordable

Suite was spacious, bed was comfortable but worn down. Mattress needs updated. Front desk staff lacked in personality. The housekeeper was exceptional & very friendly. Area was quiet & was in a great location.

The breakfast was typical hotel breakfast. Menu consisted of waffle maker, scrambled eggs and they rotated between sausage links and bacon, some pastries, bread, cereal and they offered instant oatmeal and a yogurt machine. Biscuits and gravy or another hot option would have been nice. Now for the room…we were assigned a handicap room and it was spacious. Bathroom was large but lighting was a little dark. The hotel does provide shampoo, conditioner and body wash located in the shower. The bed was too hard for my liking and made my body ache and I suggest you bring your own pillow. Their pillows were not very comfortable. They were small and very soft so for me not much neck support. The location is good out by the Opry. The staff when we checked in were not overly friendly or welcoming. Information about shuttles going downtown should be provided at check in as not all people traveling know about them. I asked because I had stayed at another hotel that told us about them. The shuttle also stopped running early (4 or 5pm) and the cost was $15 a person round trip. Staff stated it was winter hours so we just Uber’d or used Lyft to go downtown. Overall it was a decent stay for the price.

Clean, comfy bed. Staff were nice.

Nice and helpful staff, room clean, would stay again. Great location and pricing.

The staff were great

Great hotel! And the lady in the breakfast area, amazing!!

Staff was friendly and helpful

Location was perfect for our visit to the Grand Ole Opry. We had a car. It is walkable for sone, but I didnt try it. I would stay here again.

Really nice staff!

The room and the service was good ,the breakfast was poor

Clean

I really hate to leave negative reviews however I feel as if I’ve been pushed into a corner. We checked into 2 rooms on Thursday the 12th of Feb. we immediately left for dinner. We were in bed about 9:00 pm due to an early morning. At approx 1:00 am I started coughing horribly. I called the front desk to see about leaving early due to an obvious sickness. I was advised I could leave but would not get a refund nor credit. I attempted to stick it out because I didn’t want to wreck my friends and my brothers trip and primarily because I hated to just lose our money. I went to a Dr in Nashville and was advised to go to the er but again I tried to stick it out til the next morning. My friends gathered me up around 11:00 pm and carried me to a hospital where I was admitted to icu. I attempted to contact the hotel numerous times to no avail and finally contacted BW corporate. After a week of n hearing nothing I called corp. again and they advised that I would have to call Hotels.com since I booked through them. Hotels tried contacting the property and were told the manager was not available ( same story they gave me). The hotels guy did offer me $25 credit to one key. I make this trip yearly and always try to stay at BW but never again. If they can’t take care of their customers better than this then I will no longer be their customer. I can’t say the room did or didn’t have something in it that contributed to my illness but I spent days in icu with multi focal pneumonia and sepsis

It was nice and clean. Great location. Excellent staff so friendly..

Room was nice except the toilet was too low, they need higher ones, also they said they emailed me my receipt for the room and I did not receive it. Not sure what I paid.

parking. Not very knowledgeable about the facility. Bugs on yhe curtains. Curtains did not fully close. Carpet needing vacuuming. Bed was not made correctly. Breakfast was very nice. Attendant personable helpful and attentive.

Clean room, friendly staff

The room was big enough and pretty clean even though it's clear that it's been some time since its last refurbishment.

The hotel showed a little wear and tear but the staff was friendly and it was clean.

You get what you pay for. Cleanliness left a bit to be desired. Rooms need a deep clean, dust and bugs alone the corners of the walls, bathroom tub was very slow to drain and I don’t know about you, I’m not having my feet submerged in hotel tub water. The mattress in our room was so worn out that you just sink into it. The front desk is the only reason for 3 stars, they were so friendly.

Clean room and awesome staff!!!

It was great, staff was very nice

Room was clean, breakfast was basic, staff were great. Only complaint is the bed and pillows are terrible.

The room was very clean, with great service

Good clean room, changed linens everyday, staff was great.

The rooms are very comfortable, excellent breakfast and excellent position to the Gaylord Hotel where our conference was. I would have liked to open the window for fresh air, the curtains need a wash and the sun block curtain does not close possible. But all the rest was great!

Paid a premium to have a whirlpool sweet. The whirlpool was smaller than my bathtub at home. Complete waste of money.

Hotel was fine, as expected for the price but service was poor. Advertised continental breakfast starting at 6am and when my husband and other guests walked down at 6am they were rudely dismissed and employee literally said “Sir, there’s nothing even out yet. Why are you in here?” and employee walked off. Tried again at 6:20 and lights were off and door was closed with no person around to give an ETA on when it would be available. When we checked out at 7am for the event we’re in town for, they were finally serving.

Clean and quiet

The staff was very courteous and we especially liked the layout of the rooms. The hotel is very clean with plenty of parking.

The room was very clean and the staff was very nice. It’s in a very safe area with quite a few restaurants and very close to the opry mall

Staff was great! He was alone, super busy and phone ringing off the hook. He handled it like a bro. Room was nice, but the bed was super uncomfortable. Other than that great hotel.

Great

Room was neat and clean. The front desk was extremely helpful and the breakfast staff was absolutely fantastic.

Parking was free room was large

Nice place. The room was spotless and breakfast in the morning was good too. The only issue was 2 drunk ladies playing music and singing as the night went on. We called the front desk and they took care of it.

Room was clean and very spacious

Room was ok, good size. Heater was wonky, too cokd and then too hot. Bathroom was an accessible one and shower head was torn, faulty and didnt look hygenic. The hose was leaking like crazy. Fixtures otherwise were okay

Room was clean and front desk was friendly.

Clean rooms, friendly staff and close to the Grand Ole Opry. Its only 15 minutes from Broadway and tons of restaurants. I you have some extra time, take a ride out to the Loveless Cafe.

Everything was great. Staff was amazing.

Friendly staff and location

Room.was clean and taken care of daily. Excellent breakfast and area was spotless. Very nice place to.stay.

Clean, convenient location for Opryland, staff very helpful. Overall very good experience.

The rooms were very roomy as well as clean. The breakfast staff were very helpful with options in the area as well as keeping everything stocked.

The window unit did not work, no heat, air, fan, nothing. The buttons did not work. I did not notice until late and I was about to lay down. I didn't want to be hassled trying to repack and go to another room. When I was checking out I told them it did not work. There was no apology or even acknowledging this was an inconvenience. They just said, thanks you are checked out.

Large living area, breakfast was available daily. All Staff were friendly and very helpful. Rene was the best for information and service

Clean, friendly employees

The staff was all so friendly. Renee was especially sweet. The rooms were very clean and quiet. They even did house keeping every day, which ypu dont see anymore. Location was wonderful

I enjoyed my stay. It's a very quite hotel. The room was clean and the staff was very nice. Especially the young lady that does the morning breakfast. I almost cancelled my booking because of some negative ratings. I am glad I didn't. For the amount of the stay it's a great hotel. I have absolutely no complaints. I will stay there again.

It was aight

Room was clean and quiet I would stay there again for sure

clean room

Great!

The property looks very old. The quality of the breakfast was as per my expectation from Best Western.

Great!

i would recommend-love the location -made it easy to get around Nashville

The room is clean, just the right size for me and my husband. Plenty of parking spaces and is close to the places we visited especially the Opry. They have a nice & savory breakfast to choose from and the lady that’s managing the breakfast is nice and checking on the guest and she’s by herself and she was great with what she is doing.

Room and bathroom was clean. Nice hotel overall. Friendly front desk staff. Breakfast options were okay and nothing great out of the way. Would be good to add more vegetarian options. Great for short stays and perfect location if you plan to visit opryland.

Good

The room was clean and the staff was friendly.

Fresh breakfast items. Room temperature comfortable throughout night

Front desk staff were friendly and welcoming, our room was clean and a great size for myself and my two teenagers! The only slight downside was not much seating at breakfast - but the food offerings were very good.

Rooms were clean, and the bed mattress were comfortable.

Wonderful

The room was OK but the bed and pillows were hard. The tub in the shower was rounded so it was hard to stand on (don't know why they even make these). The shower stream was harsh and actually hurt and it could not be adjusted. The one bright spot was the lady in the breakfast lounge, she was extremely friendly and always wanted to make sure we had what we needed.

Perfect stay

Awesome experience

Fire alarm malfunction at midnight and we evacuated and then staff couldn’t turn alarm off.

Room was perfectly fine except for no toilet paper in room and they said they did not have shuttle service even though the site said they did (which was one of the reasons I picked it). Also, when asked about it, staff was rather curt and slightly rude.

Hotel subpar. Outdated, unclean areas. Although the staff was pleasant, BW I would not stay at again.

There was also an odd scratching sound in the outside wall. We finally discovered it was the tree planted at the corner of the building scraping the outside wall. It was a very annoying noise to try to sleep through. Overall the hotel was clean.

Yes

No water pressure in the shower

The room was clean as well as the whole hotel. The facility had a quiet atmosphere and the staff was very professional, helpful and cordial

Imagine expecting to have a relaxing time only to receive a call in the middle of the morning reporting that our vehicle had been broken into. They stole items from everyone's car that stayed in that area This lack of security ruined our entire trip and left us feeling unsafe and violated. I would not return unless I am staying at a location that offers professional 24-hour security patrol or a locked parking garage. Be warned: there is a serious security issue here.

Staff friendly and the breakfast was great. Sorry for the ones that their car was vandalized.

Staff was great, room was clean and comfortable, location near opryland hotel and grand ole oprey and oprey mills mall 8 minutes away. Very convenient.

great

Our room was very clean and staff was excellent. Staff gave great advice on which tours and outings to go on. We had an exceptional trip and will be returning often.

While the stay was comfortable our car was broken into the in the early morning hours. The hotel made no effort to notify any of the guests that there had been break ins. We heard about it from the person managing the breakfast area. The only thing the hotel could say was they let the police know when someone told them and while they have cameras all around the property apparently no one was watching this cameras.

It wasnt expensive.

The room was old, dingy and dirty. We found bugs, cobwebs, and mold in the sink. The breakfast was pretty bad too. I won't go back.

Yes

Friendly staff, clean room, good breakfast

Great location . Clean rooms. Courteous staff

Staff were all very friendly. Close to mall and Opry

Easy Check-in, property conveniently located right off highway, near Grand Ole Opry (less than 5 minutes drive) - Neighborhood felt safe, walking distance to several restaurants

Disgusting, blood on the mattress and black mold in the bathroom. The only saving grace was the front desk was nice. However totally unacceptable standards for cleanliness.

Staff was on there phone every time I went down and the wifi was so slow

YES

I emailed them on nov 9 the following message and to date have not heard anything: I had my stay mixed up I was thinking Sundaywas the 10th and didn’t realize it until Igot to the next hotel. I checked out a day early! Is there anyway to get a refund on the night I didn’t stay. The guy at the hotel who checked us out did not say anything about helping out early or I might have caught the mistake. I am now paying for an extra night at the next hotel. Thank you for your help!

Clean rooms. Great complimentary breakfast. Desk clerk, Mark, was very friendly and helpful. Great location near Grand Ole Opry and Gaylord's Opryland.

Clean room, staff was helpful and friendly. The breakfast was great. A shuttle was available to take you downtown and bring you back. We defiantly like this.

Rooms were clean and staff were very good.

This hotel was very clean, the staff was very friendly and the amenities were great for the location and cost of our stay there. Highly recommend this BW Nashville hotel and it is not far from alot of fun things to see and do!!

Yes the room was clean. Mattresses were not very comfortable.

Room was fine, very close to what we needed at a great price, parking was very easy. The staff that were handling the breakfast on Saturday and Sunday were amazing. There were huge busloads of students in for some conference and it was CHaOTIc. But she kept a smile on her face, everything stayed filled and it was a good experience for what it was. Would stay again.

Overall great experience.

Room was clean ... 24/7 coffee was GREAT ... Breakfast was average ... TV stations were lacking ... Internet service was perfect! Location and price were excellent! .. Front desk service was outstanding.

excellent staff, clean room,

Great in every way

Checking in was easy and front desk staff very helpful

I checked in later one evening and found a very spacious, quiet room once arriving at my destination. At breakfast the next morning, one of the ladies taking care of area told me about a shuttle to the city. That was an excellent bit of info. The shuttle(15.00 R/T) leaves hourly beginning at 10AM and drops you off at the Country Music museum(a must see!) in the heart of the city. it takes about 15 minutes. I also took a shuttle to the Opry which was only 10.00 R/T and took about 7 minutes.and drops you right at the venue. The Opry is fantastic, a must see also. The fellows at the desk of the hotel were wonderful and even helped me set up an Uber to head back to the airport(about a 15 minute ride) A cab cost 55.00, Uber around 16.00. One fellow in particular was very knowledgable about Country Music so an added bonus. The hotel price was beyond reasonable. A great stay!.

Pleasant stay for the price

Clean rooms & free parking.

King room had a loveseat and a desk chair, a comfortable bed, microwave and fridge in room. It was clean and the shower had great water pressure(also the shower head wasn’t wonky). The breakfast was good, staff friendly and there was a shuttle you could utilize to hit down town. I did not rent a car and could walk to at least a 1/2 dozen places to eat all within a mile or less. I used the shuttle (small fee) to get to broadway to do a bar crawl. Went to museums, listened to good live music and hopped on/off the trolley to get around once I was downtown.

Room was spacious, clean and comfortable

Great Staff, quickest check-in I ever experienced! During breakfast, a staff member let us know about the $15 shuttle to Broadway. Ice was easily located. Staff always greeted when entering and exiting lobby. Would stay here again. Walking distance to Santa Fe BBQ, Cooters, Willie Nelson Museum, and Nashville Palace. Short car ride to Grand Ole Opry.

Quiet & clean

Room spacious , clean and comfy bed albeit dated in decor. Main stair carpets filthy - easy to get a cleaning ! Breakfast excellent all three days. Staff do not appear happy at work except one member at breakfast this morning who was very obliging and friendly . Staff in general very poor in terms of hospitality , no greetings , smiles and not very forthcoming with info.

Breakfasts was great and parking was also good

Front desk staff was friendly and helpful, as usual. Our 4th stay at Bezt Western. Great breakfast area also

They double booked our room and we walked into an occupied room!

All great!

The lighting inside the building including the lobby is very dim. Gym just has 3 basic machines and no free weights, benches etc,

Breakfast offered healthy varieties. Parking was excellent and safe.

The room look very clean until our last night of stay it was a very big roach running up the wall and that made me not happy I was ready to go home and wash everything. That morning came I showed a picture to the front desk clerk that we had a visitor and he didn't say and sorry or nothing.

Staff was friendly and helpful on arranging transportation.

This was the best and cleanest hotel I have ever stayed in. The morning breakfast was very good. Me and my wife really appreciate your hospitality.

The staff was very courteous and the hotel was in good shape. The room was big, had an odd smell, but thankfully the window opened. The toilet was oddly low to the ground and very shallow, almost fell a few times at night trying to locate it, be forewarned, plus the lighting in the bathroom was horrible, just awful. To finish on a good note, the beds were very comfortable and the AC and heat worked wonderfully. I give them a B.

Room was nice and comfortable.

Great location great parking easy check in. Out dated decor throughout

We had a good experience at BW Opry. The heater fan in room 418 rattles. Would be nice to have that fixed for future guests.

Check in easy. Location is good for my needs. Staff pleasant

The hotel was clean and very quiet and the staff were very pleasant, especially the woman handling the breakfast area. However, the lighting throughout was very dark and made the lobby and hallways look dinghy when they were not. Otherwise, a nice place to stay.

Check in was easy. Free parking a plus. Breakfast was very good. Room was clean and comfortable. Only problem we encountered was that our TV did not work the first night. The desk attendant came and tried to fix it but couldn’t. The maintenance man wouldn’t be able to come until the following day. The desk attendant said they would give us a $40 credit on our stay for the inconvenience. We booked and pre-paid through Hotels.com so I guess we’ll never see the credit. Overall, we had a pleasant stay and would return in the future.

Lovely place

We were traveling through Nashville and wanted to stay close to the Opry. This is a perfect place. Well taken care of Hotel. Breakfast was really good. Renee was working the Breakfast area and she was the highlight of the trip. Just such a warm person and cared about the people. Hard to find someone who can interact with others in a personable way. The room was great. The pool was great. Parking was safe and well lit. Overall a definite 5 of 5 stars.

Very clean, nice, smaller hotel very conveniently located near Opre Land.

It was a very nice hotel that was clean. Staff was friendly and helpful. They served a good breakfast.

Convenient location, nice hotel, good breakfast friendly staff

The hotel was nice and the room was spacious and for the most part newly renovated. A shower instead of a combination bath/shower would be a great improvement. The front desk person was not very friendly when I checked in and the lobby looks a little rundown but the room made up for these problems.

While the front desk clerks weren't very friendly, the breakfast room attendant, Renee, made the breakfast experience extraordinary. If every employee could be as helpful, efficient, and enthusiastic as she was the world would be a better place! She is definitely one of a kind.

This hotel was the cleanest I’ve stayed at in years. Appreciated their professionalism and caring about doing a great job. The staff should be recognized for their great efforts!

Breakfast was great.

Breakfast was mediocre but the staff serving it was excellent, very friendly and helpful.

Nice clean place to stay

Our room had half finished repair projects, the hallway stairs from 1st-2nd floor was is need of a serious cleaning. We had no remote control in our room. Our bathtub drained very very slowly, and has standing water most of the time. Maintenance never showed to fix it.

I wish I’d gotten his name, but the guy working the counter was super friendly and nice :) Our room was clean and comfortable and most importantly it was quiet. I was also glad to see that they keep snacks and emergency supplies like toothbrushes for guests behind the counter. I will absolutely be booking a stay here again.

Room was very clean. Staff was wonderful and Parking was convenient

The property was extremely clean, and the staff was very kind. It was in a quiet and safe location very close to Opry Mills, and the grand old Opry. The hotel was old and several of their furniture and fixtures were very worn down. Although it was extremely clean. The room was dark and needed additional lighting. It did have a very large fridge microwave and a little sink, which was very helpful. Overall, it was a good stay.

Very clean and easy shuttle

There were cockroaches

Nice and clean, very nice.

Everything was fabulous. The beautiful lady at the breakfast was a delight and so helpful!!

Good

Property was ok. Not very bright. Lobby & room needed more light. Staff was very friendly. Especially Sarah at the front desk. Very helpful.

ROOM AND HOTEL KINDA OLD, BUT BED WAS CLEAN. AIR REQUIRES MOVEMENT TO KICK ON AND DID NOT WORK, SO WAS HOT. THEY HAD TO MOVE US TO ANOTHER ROOM. WE ASKED FOR ADJOINING ROOMS, BUT DID NOT GET THAT.

Hotel was ok. Beds not comfortable at all. Staff was very friendly. Room never cooled off to my liking.

Close to Opry Mills and restaurants. Downtown shuttle available. If uou wanna skip the hyoe and overpriced drinks of Broadwsy, there are The Palace( next to Dukes of Hazard and Willie Nelson museums) Scoreboard, Music City Bsr and Grill

Very close to the Grand Ole Opry and downtown was only 15 minutes away.

It was a good stay

Good place.

Not as nice as it appeared in the pictures. It’s the epitome of a mid hotel. Not the worst but definitely not the best.

When we first arrived the lobby had an oder. The people at the desk didn't like me saying that. They was not very welcoming. I enjoyed the lady that did the breakfast she was pleasant and helped and kept every clean. I have to tell you about the shuttle bus (music city) the front desk called. They took us down to music row and gave us instructions to call or someone will be in the spot to be picked up call the number they gave us no answer 1030pm. So at 12am we had to take a cab back to the hotel and costed $55. So they are not a good shuttle to use.

The property was safe and clean

The room was clean and the staff friendly.

Staff was great

The staff was great help.

Housekeeping was amazing, did was perfect job cleaning room and bathroom..

Great for family gatherings

Very nice clean place

Good location

Very clean property with friendly front desk staff. Excellent, varied breakfast options. Great value!

This Best Western is a hidden gem. The hotel was extremely clean and very nice. The front desk staff were very friendly and helpful. I was pleasantly surprised at how quiet the entire hotel stayed. I stayed from Thursday through Monday morning and never had a bad moment.

The room was nice but it seems like there isn't an inspection before the room is rented. We had to call down for light bulbs to be replaced and the refrigerator really did not work well. Also the towels were a bit rough and thin. Those were the only detractions from the stay.

Our room was very spacious with large tv screen. Well located to Opryland and minutes to downtown. Cracker Barrel , Bob Evans and McDonald's right there. Breakfast was ok.

Very nice stay and convienent to a lot of things. Really good music venues in the area as well as food. Breakfast was OK.

Quiet and not central.

Clean large room. Breakfast lady was great!!

Check in process was quick and easy. My room was ready much earlier than expected, which I appreciated!

We loved the size of our room. Plenty of room and not on top of each other.

Close proximity to Opryland entertainment. Was able to attend Dance Test and return on foot. Check in staff very helpful. A few of the rooms fixtures and fittings could do with a refresh. Parking and breakfast was good.

Nice property. Quiet and safe.

Very helpful! We wanted to head to Lower Broadway, they were full of great info. Had a shuttle that took us there and back for a small fee. Breakfast was great too.

This was a dingy hotel. The staff was unknowledgeable and surrounding hotels were far superior. However, it should be noted that you are staying off of a highway exit, without any real charm or character.

Breakfast was fantastic! Super comfy beds! Very friendly service!

It was pleasant and clean but it is outdated with popcorn ceiling, red couch, curtains drooping and not on rod.

This is the third trip we have stayed. The hotel is so convenient. The staff is friendly and everything is generally clean. This trip though our door didnt shut very well, we couldn't adjust the ac, and the curtains were broken. The room needed some TLC just want to make note of it. Overall the stay was fine. The hotel is quiet, clean, ans convenient which is what we need when we travel.

Free breakfast had a good variety and staff running it was outstanding. Room was ok, mattress was stained and curtains dirty.

Overall very nice

Perfectly fine for a value hotel. Rooms are big. Decor is dated. Had a sewage smell in the bathroom. Front desk guy was terse.

Loved it

Clean and convenient

The shuttle to downtown Nashville was great.

Easy check in, staff is friendly and efficient. The hotel is easy to get to and has good parking and amenities.

The hotel was in the location. Had a problem in our room and the guy was there in 2 minutes to fix it. The lady was great that handled the breakfast area. But there were very FEW items to choose from. There is NO microwave to heat up anything so you had stale pastries. I would stay there again though.

The TV is not a Smart TV, the remotes are archaic, the printed channel listing was not related to the online listing of channels. The bed mattress was very soft and clearly well worn past the date of good quality. the jacuzzi tube did not work at all. The breakfast was good and the breakfast staff were terrific, personable, and helpful with information about sites to visit. The location was excellent for access to the Opry House and show. The price for the room was excellent. The room was a large suite and given the shortcomings listed above, acceptable. I would however be willing to pay more for more upgraded amenities, a firm mattress, working WiFi in the room, and a SMART TV.

The house keeping took my medication

Check in clerk refused to honor my Disabled 100 % Veteran Status . Even though i am a rewards member.

The tv didn’t work.

Had to be moved to a different room after the first night due to the musty smell. A/C was not working correctly and putting out so much water that our hanging clothes in closet were wet. New room was better but not great. Carpet throughout hotel is very dirty. Would never stay there again.

It was clean, however the towels were small and thin! Worst I have ever had in a hotel! They were also stingy with them. Bed was comfortable.

Check-in was quick and easy!

Nice & close to everything

Will definitely stay again!

Check in was quick the people were nice but you have a specific employee her name was Renee she did the breakfast and such in the morning she was an absolute pleasure she was so helpful and very kind you need more of her. The stay was good location was good. The room are good size but the showers while you shower the tub fills up with water thats not normal and should be addressed.

Friendly sfaff, clean

Nice location

Exhaust fan loud and useless. Had to double check door to make sure it closed and locked. Repeat visitor to this location, won’t return.

We had a terrible experience with this hotel. We had reserved three rooms for a family trip. One had a broken air conditioning and it was the beginning of August. They did nothing to help. Another room had a foul odor like mold smell. We asked for an extra blanket or bedding in order to use the pullout bed in the room and we were treated terribly. We were told they don’t do that and then we were questioned on the amount of people in our room. We only had 4 like we had stated in our reservation. Too make matters worse we were over charged $100 per room on our card statement and had to call to get it fixed. They were very rude and very dishonest as well as not accommodating no at all. We were supposed to stay one more night but opted to lose the $400 because they refused to cancel our rooms that we were supposed to use 2 days later. I would NEVER reccomend this hotel to anyone. I have also lost my trust in hotels.com after being told one thing and not having it happen. They were not much help when we called and it was very hard to get in touch with a live agent. I am so frustrated after this trip.

The room was fine but the beds could use new mattresses. Also, the air conditioning unit was just a register that I couldn’t control. One time it was freezing and then the next it was warm so I don’t know what they’re setting is, but it’s not something you can regulate. Also, there is no exhaust fan in the bathroom, which is irritating. Otherwise it was OK. I think it’s a little expensive for what you get.

The location was perfect to go to the Grand Ole Opry

Nice location. Good value for the money.

Food was good, staff was nice, bed was comfortable.

I love the fact that it was tucked away off the road but yet still easily accessible

I was very surprised of the high rating that this hotel received compared to the actual experience. The stuff was nice and the food was okay, but that's about it. Was not in good shape. And to find an empty whiskey bottle under my mattress while I was looking for bed bugs...

Everything was as it should be for a good hotel

Property was great. Easy access, lots of parking, close to the Opree and shopping. Room was large, clean and comfortable. Didn’t interact much with staff, but they were friendly when we did.

Numerous restaurants near by

Good value for money

We had a very nice 1 night stay as we were passing through Nashville, lots of entertainment and dinning options close by.

Needs updated

Excellent customer service. The staff made us feel very welcome.

Great place.

The hotel is well kept! The staff was superb and breakfast was delicious! Overall, I’ll give it a 10 out of 10

Hotel was in a nice area and the room was very large. One complaint is the shower was too small.

They offered a fan. The next day we were moved to another room only after I insisted!! Coming for a family that owns a hotel. This is unacceptable. I want a full refund.

Beds were very comfortable and room was clean. Nice area and budget friendly

. I speciicall rented this hotel because it said they had help with tours and tickets. The two people I interacted with had no idea about anything. They said the shuttle showed up whenever. Not true. He came every hour they were open. The front desk were very unhelpful. The woman running the breakfast knew more than they did. I still gave excellent Mu sister and I had a great time.

Good experience all around

Great place to stay and it is reasonable.

Close to what we wanted to see.

Very nice hotel. It was very close to the General Jackson Showboat and many other area attractions. Would definitely stay here again.

Staff was great! Room decor and furniture is a bit dated but clean & comfortable. Close to activities & restaurants with well lighted and ample parking.

Everything was above and beyond my expectations from check iin to check out. Definitely plan another stay in the very near future. Highly recommend!

Beds were very uncomfortable

Nice and clean hotel. Breakfast was adequate for the money. Great value.

Excellent room for the value. Property well maintained

Great place to stay!

It was a great location, clean, free parking, and friendly staff.

Close to Opry

Had an upstair room that overlooked the river. The room was nice and spacious, plenty of room for sleeping, working and lounging. Breakfasts were well supplied by a courteous and hardworking lady. Very convenient drive to the Convention center and to the freeway to downtown.

Pool

The cleanliness of the hotel

Staff helpful.Breakfast was Awesome, Staff kept food full and ready.Staff kept food area clean and helped make waffles, Very nice!! Rooms are nice,Bed so comfortable. Only Negative I have carpet needs cleaning or replaced.

Staff

Quiet,clean,3rd year we’ve stayed here for our annual shopping trip. Very safe and convenient location.

Clean. Friendly staff. Good Breakfast.

Great

The room had a musty odor

Decent place good for the money

This is a very resonable priced hotel close to Opry Mills Mall. You can go to Dave and Buster’s, The Aquarium Restaurant and many other restaurants, besides shopping.

Nice hotel with great breakfast every day.

The continental breakfast was decent, the swimming pool was great. The fitness room needed a bit updates and the lights there turned off every half hour automatically even people were in there.