Best Western Downtown Plus Music Row

We booked this hotel last minute knowing little about Nashville but decided to spend the night here while passing through. Upon first look, it appeared to be a bit run down, and it’s true this hotel is a little older and could use some updating, but if it keeps the price low, with the high level of cleanliness and attentiveness of the staff, I’d say leave it, there’s nothing wrong with having a slightly older building if it’s clean and the location is amazing. Also, the beds were very comfortable and the bathrooms are updated. We were able to walk all the way to Broadway and back without discomfort and I was surprised how quiet and comfortably we slept. I will definitely stay here again when I have more time and take in more of the nearby eateries, check out Music Row, and enjoy the proximity to everything in downtown Nashville. I’ll leave my car parked, with the $20 parking fee providing a safe and well lit space for me not to worry about it.

Well maintained place

Wonderful property and the best breakfast I have ever had at a hotel that was included. The breakfast staff was the BEST! So, so friendly! We used the two large massage chairs in the lobby- what a treat! Rooms are spacious and clean. Safe part of town. Thought it was more within walking distance. For our group, too far. If there was a shuttle or transportation, we should have used. We set off walking, made it to some restaurants for supper and that was as far as we got. Thank you for a nice stay!

The rooms were nice and clean no bugs. The staff was nice, but could not understand a few because of accents. Breakfast both mornings was excellent. Did not have time to check out pool. If I come back to Nashville I would stay at the Best Western again.

Nice property

Never again TV didn't work and they charge to park $20.00 never stated on reservation. It's mediocre at best and floors in lobby dirty.

Nice clean and quite property

I liked the cleanliness, food and customer's services. but don't like the beds. Both beds in my room made embarrassing squeaky sounds at every turn. My experiences would have been excellent but for that. They need to tighten all screws in their beds or do something urgently to eliminate the bed noise.

This hotel was in a great location with The room was good. The breakfast was good. The staff were very friendly and helpful. What I did’t like was that when we arrived a little over and hour before the 3:00 check-in time, they charged $25. Since a clean room was available at that time, I should not have been asked to pay $25. I have NEVER had such happen. We were so tired from travel that we paid! Shame on them!

I love this hotel. The staff is very nice. Rooms are clean and comfortable. Breakfast is excellent. I have stayed here several times and I will continue to stay here. Highly recommend.

We stayed two nights. The room was great! Loved the massage chairs and the pool area was nice. We ate breakfast the first morning but saw a roach over by the coffee station in the buffet area. Did not eat breakfast the second morning. Everything was clean in the food area and the roach may have been an isolated incident. I have always heard where’s there’s one roach there are many more so I could not eat the second morning. Did not mention our roach incident to staff. Maybe we should have.

Bathroom was not cleaned the best. If you book a hotel for three you should at least have three washcloths. Beds horrible. Won't be back

Had a good stay here. Staff was nice and the place was clean. Room was a good size and clean. One of the beds creaked terribly. The hotel is starting to show some wear and tear and not as bright inside as the pictures shows. The decor is kitsch, but otherwise worked out well for my needs. Just a few blocks from shops, restaurants, memorable attractions and downtown. Breakfast had many options. Couple dings. There’s no shade at the pool and isn’t heated so it was quite cold and very visible to folks on the sidewalk. The hotels location is just on the outskirts of the nicer areas around it, so you do feel like you’re off the beaten path.

It was ok. Staff was friendly

Great accommodations. Nice comfortable bed, TV, coffee maker. Very nice omelette for breakfast . Nice country music mural and each floor pays tribute to the CW Stars.

Exceptional

Nice parking , clean inside and out. Ask us to pay $20 to park in their parking lot. Just seems very ridiculous. Had about an ounce of shampoo and body wash. One person can be clean, but the other person will not be able to take a shower, unless they bring their own stuff.

Poor

Exceptional

Clean hotel. Friendly staff.

Although the hotel is off the main area of Nashville, it was very nice. The room was very clean and comfortable. The breakfast was the best of all our hotels on this trip and Tina, the lady that runs the breakfast area was a delight!!

Excellent stay! The customer service was outstanding, and the staff was friendly and welcoming. The room was spacious, spotless, and beautifully remodeled with great amenities. Everything was comfortable and well-maintained. I would definitely stay here again and highly recommend it!

Good

Breakfast was the best amenity of the stay with omelets made to order and other hot items.

Well while we were there my truck was broken into and was told their cameras weren’t working . The staff was not helpful at all . The lady in the front said I always tell people not to leave expensive things in their vehicles after I told her they would be responsible for the damages since I had to pay for my truck to be there . They have an old security guard looked like he was in his 70’s not sure where he was when my truck got vandalized and broken into . But th we cell be paying for my new window and I will never and I mean never stay at a best western again. Worst people and worst place in my opinion. I DO NOT RECOMMEND THIS PLACE !!!

Very good

Everything

The hotel was in a safe nationhood and the rooms were very clean and updated!

We felt safe here. Cl9s3 to so much. Good price

Staff was very nice. The parking lot was not good for handicap. Twice had to park in back and the people in the spaces did not have handicap plate or stickers. Told security and desk they did nothing

Housekeeping was very average at Best had difficulty getting enough towels. They could seem to never remember towels and they did not vacuum the room for the 10 days we were there.

Location next to the gluch Beds were not comfortable , room not to spacious

The decor was nice but it smelled very musty inside. The gym was kind of gross and stinky.

tout etait parfait pour nous

Location The AC had a horrible smell

Clean and a good hot breakfast It was pricy and why do I have to pay extra for parking on your property when I’ve already paid a pricey rate for your hotel.

Breakfast was great

The location is convenient but the property requires repairs and upgrades.

Very safe and clean. I’ve been coming to this hotel for 10 years They now charge for parking per car and they charge a fee for early check in I would like to get to town early and unpack and enjoy the full day instead of waiting to check in

Great location, clean hotel All good

Clean hotel and good location All good

Very nice breakfast, very nice staff.We did not get to use the massage chairs, but that was a lovely extra that you provide

Exceptional

Very good

Exceptional

.

Location is great!

The house keeping staff needs to do better on paying attention on stains on the linen. I had to goo to the front desk for clean non stain linen

Clean room, friendly staff.

Everything was excellent

Everything was above expectations. Room,food friendly atmosphere, location and cost.

Rooms were clean and comfortable Had to pay to park in their lot

Overall, my stay was excellent. I was traveling on business and spent a significant amount of time working from my room. The only issue I encountered was the lack of data and charging ports at the desk. As a result, I had to plug in my phone and other devices away from my workspace, which was somewhat inconvenient. Aside from that, the accommodations were comfortable, and I had a very positive experience.

Nice place!

.

A very nice property in a nearby and safe location, and an uber ride to Broadway

Friendly and helpful staff. Breakfast was ok. A/c unit was loud. Quite a long walk to music row but price was reasonable.

Very nice and reasonable rates. Only negative is the walk is a bit to get to Broadway. Definitely recommend using Uber instead especially at night!

Hotel in general, and room in particular, were clean enough and well-appointed. Location was good, but suggest handout map for those going to Broadway St. I had difficulty understanding what the front desk person was saying due to her accent. A shuttle would be ideal. Tile in shower had a significant crack, hand-held shower head was missing connection to shower neck. Workout room was better than some (mirrored wall, dumbbell rack, bottled water, air conditioner), but needed a good cleaning and repairs to universal machine cables. Breakfast was above average, especially the omelets made to order. The woman attending to the help-yourself food could not have been nicer or more welcoming - true Southern hospitality. There is a $20/night additional fee for parking.

The hotel was lovely. Close enough to walk just about anywhere downtown, but far enough from the mayhem for peaceful rest. My boys enjoyed the hot breakfasts and I spent more than my far share of time in one of the massage chairs after a busy day walking all over music city. Really loved our time here and look forward to returning!

Clean, friendly staff. Breakfast was good and our omelets were made to order. Great stay.

The room was clean. I like the location.

Loved the omelet station! And at check-in, they handed us a white and red rose, which was very cool! Didn’t get to try out the pool, but did hear other guests during the night. So, rooms aren’t very soundproof, unfortunately.

The room smelled musty. It was humid and the shower water temp was not consistent. Breakfast food was OK. Omelette Station was nice. But thr biscuits and gravy tasted sour.

Was a good place to stay. Was fairly quiet, had a good breakfast there. Within walking distance to broadway but about a 30 min walk. Room was nice. Bathroom shower was only thing that was weird with shower nozzle in the middle of the ceiling of shower and was hard to keep water hot.

Very friendly staff!

The staff in the breakfast area were great. I did not see the reason for paying $20 a day for parking.

We really enjoyed our stayed.

Stayed one night. Everything was nice and clean. Everyone was nice and helpful

Great place to stay close to all the fun too

We came a bit late for check in but the gentleman at reception was super friendly. Gave us an ice cold water and got me checked in quickly. The room was clean and updated. The showerhead is from the ceiling in the center and it was such a fun experience. It had great pressure and the temperature was easily adjustable. The room had a mini fridge and microwave.

What a lovely stay we have had. The staff at the front desk from the moment we arrived have been helpful and friendly. All the staff that we met from the kitchen staff and the house keeping team have been so helpful, friendly and kind. The addition of massage chairs, free to use was a lovely addition to our stay. Thank you to everyone for making our stay in Nashville wonderful.

Staff helpful. Clean. Comfy. Quiet

Almost no shampoo left in the tiny bottle in the bathroom. But otherwise no problems.

Beds are more of a thin foam. Very uncomfortable. The pool didn't smell clean. Cost of the room was outrageous. I booked 4 months plus in advance and upon arrival found rooms were actually selling for 1/3 of the cost. They would not come down on cost and stated it was their marketing teams doing. Shower still had hair in it and the floors were not clean. Not many options on the TV either. The music hall places they claim to be in walking distance of is not true. Overall definitely do not recommend.

All around amazing and at a very affordable price. Would book again if ever in the area.

Our bathroom was covered in hair. I mentioned it to an employee in the hall and she immediately had us put in a different room. The front desk staff were attentive and friendly. The omelette station was delicious for breakfast. Would definitely stay here again. Parking was $20. We walked to Broadway, about a 20 minute walk and felt safe.

Room was clean and staff was very helpful

Very good breakfast. Good location, 20 mins walk to downtown. Bathroom newly renovated, very good bath.

Decent stay, comfortable bed. Staff seemed nice and easy to talk to. The only downside was the roach crawling on the wall next to me during breakfast. Ruined my appetite and quite frankly set a very low bar for the rest of my stay.

Cover sheet was stained. Other than that it was okay.

Upon arrival we checked in to our room and immediately were hit with a fowl smell. We ended up finding all the carpet was extremely wet. The staff was great and helped find another room right away.

Rooms were nice and clean. 10 mins drive from the airport and 20 mins walk to all the action on Broadway. Breakfast was ok glad they had made to order omelettes

Very nice hotel but you better be on time for breakfast as the staff close down everything at 10am sharply

Clean

The only negative I found was that they charge extra for the parking at the moment you check in.

Kudos to you all at Best Western TN and thank you for our memorable experience.

The staff was very friendly and the breakfast was better than just a continental option. Walking distance to several restaurants and an Ice cream shoppe.

Clean room.

The rooms were very clean and had wonderful decor. The breakfast was Fantastic!!! Booked another room for next Monday!!

Clean. Breakfast was great.

Breakfast was excellent with many choices. Room was very clean. The exercise equipment was out of service for some reason.

The hotel and our room was spotless. The staff were helpful and friendly.

The breakfast was terrible. Zero plant based options

thoroughly enjoyed would recommend

Great breakfast! The omelette station was an awesome treat.

It was just OK

The breakfast was great. Great staff.

Very nice, good service.

Staff was great

First and foremost my room was never 37 square metres as advertised secondly your vip access nearly got me 2 bottles of water and a packet of pretzels quite an embarrassment. Clearly it appears that’s hotels.com is not well respected as wherever I go I never get upgraded never get points from Hilton or other service providers and it appears to me that your platform is no longer very valuable

Dirty rooms, chairs at the pool are dirty. They give me a room on the second floor facing street, very loud noise! Breakfast was the bad.

Everything was perfect

Great location and value. Parking lot was very well lit. Bed was comfortable.

This is a great place. The rooms were modern, and clean, and the staff was very helpful.

8.0

Nice

It was a nice quiet place to stay while visiting Nashville. Far enough away from Broadway to get some sleep but close enough to easily call a Lyft everywhere we needed to go!

Bed a little wore out but otherwise ok

Great breakfast options, omelets freshly made! Room was clean, little smaller then I would like for 3 adults but it worked. The AC unit while running had a smell to it, should be serviced or cleaned. Over all, very good. Within walking distance to down town, about 20 minutes.

Nice breakfast with fresh omelette as and waffles. $21 for parking not so good.

I visit Nashville once every two years for a business meeting. I used to book different hotel which is also very expensive. This time I booked best western and figured it was even better than the hotel that almost charged three times this hotel.

Goog

Heater and micro wave didn't work Gave us another room.

Hotel was in a great spot to downtown, was very clean, smelled great! And the breakfast bar was so tasty!

The staff was great, very friendly and even had hen you needed a toothbrush and paste they will give it to you gladly. Very close by to everything

Great Environment, Great Service & Even Better Employees….It Was My First But Definitely Not My Last Time Here.

Easy check in, friendly staff. Beds were comfortable and the location is perfect. The breakfast was very good also

Much nicer than expected. The breakfast omelette was very good for a free hotel breakfast. So many food options within walking distance. Surface parking was a must as we were traveling in a oversized vehicle.

Enjoyed the fresh breakfast in the morning. Morning staff was nice.

We stayed one night here for a concert. The hotel was about a 20min walk from Broadway. In a good location with a few restaurants nearby. The room was clean and smelled nice. The people at the check in were friendly and the breakfast was solid. $20 parking per night. We didnt have time to swim but the pool looked nice.

Not very clean, breakfast not great, location was good.

The cleanliness of the room was not great. Hair in the tub, hair stuck the walls, makeup smeared on the walls, so much build up under the toilet seat hinges you can see it without taking the seat off. Urine at the bottom sides of the toilet. Not that I was expecting some 4 diamond hotel but i’d expect the basics to be done like having no hair and a clean toilet. Pretty disappointing honestly.

Definitely will be returning!:)

Clean rooms and good breakfast.

My room was clean everything was good except the bed was harder than I was use to all in all a good experience

Breakfast was excellent! Rooms looked to be newly renovated. Air conditioning worked fantastic.

Clean and quie room. Staff wonderful. Breakfast good need uber or a bit of a walk to go to Nashvilles Main Street.

I'm impressed everything i stay.

Everything about this hotel was great except the mattress. It was decent but very firm. I would definitely stay here again. Super clean, great free breakfast. Highly recommend. The only reason for the 4 star is because the mattress was very hard.

It was okay. Check in was a breeze. The lady was super friendly.

It was an amazing place the staff was very helpful and close to all the attractions downtown.

We should have had a discount for activities but they didn’t seem any cheaper.

It was all just ok

The only minor downside was that the comforter and sheets felt a bit thin and could have been more comfortable. That said, the mattress and pillows were very comfortable and made for a good night’s sleep. Would recommend!

Great price for a quick one night stay, staff was friendly…..breakfast was good, and great location to be downtown but not too busy

Only complaint was on 2 separate times , housekeeping tried to enter my room while I was standing there with no clothes on. Very frustrating

The location of this hotel is great for walking to Broadway. It was quiet and the rooms were comfortable. Omelets for breakfast were a nice treat.

Some good restaurants near by as well.

The breakfast here is absolutely Amazing! We've never stayed at a hotel that had such an amazing breakfast selection.

Breakfast was great…loved the omelet station option. I enjoyed having a variety of options available. Location was perfect from where we needed to be. It’s less than 10 min from Broadway(the strip); staff was super friendly

Satisfied

Great place, nice remodel of older hotel. Bathroom looked brand new with grab bars. Very helpful staff that was always available. Breakfast was wonderful.

Staff was great. Checking in and out was a breeze. Rooms were nice and the breakfast was great.

Friendly staff delicious breakfast and very clean

This was for a quick stay and I really enjoyed the hotel. The staff was friendly and check in was fast. The room was really nice and clean. It was near a lot of restaurants and it was also a quick Uber ride near other places around Nashville. It was a great stay.

Aprox.15-20 min walk to Broadway

Room door was open when arrived. Room felt dated and the police were there when got back in the evening. Did not eat breakfast so can not comment. Location is good

The front lobby was modern and inviting. Staff is efficient and friendly. We were informed of amenities and breakfast when we checked in. Rood was quiet and up to date.

Loved the free massage chairs

Filthy floors. Broken ice machines.

Breakfast was great.

The staff and management were wonderful. The only problem we acquired was there was no turned down service to collect the garbage. Tina was super sweet! also no gluten free options for breakfast. Would go back.

Breakfast was good, fresh and omelets were good. Could use some variety like toast and bacon

Very nice family owned hotel... nothing fancy but clean, good location, parking, laundry, everything you need. They let us have a late checkout which was amazing.

The property was very nice and clean. Complimentary breakfast was very good. The staff was helpful and accomodating. Recommend highly.

!

Our stay here was average. The room was clean. The breakfast was okay.

Great stay! Clean rooms and amenities.

The breakfast was fabulous!! Also love the massage chairs! Will stay there again!

Nice place. Good breakfast. A mile walk to Broardway

Confiable para familias.

Fairly good location to downtown about a 25 min walk and easy parking available

Yes breakfast was amazing everything you good want

Overall the hotel was in good shape. Had trouble with inconsistent hot water in the shower. Had to adjust while taking the shower.

I love the breakfast. They have an omelet station and keep making eggs at any styles. Friendly staff and easy to walk to downtown.

Good location in gulch area, well lite parking. Nice pool area, small gym, and breakfast had good selections with Omelet bar. Staff was nice and rooms where clean would suggestion better blackout curtains especially with the spot lights in the parking lot

The staff was very friendly and helpful, and the location was in walking distance to most of the places we went to. We especially trying out the massage chairs!

It has some nice features like massage chairs, and an omelette bar. But many things are on the cheaper quality side. The breakfast cups are practically thimbles, and the juice and waffle/pancake batters were very watered down. The omelette bar only had a few ingredient options…a bit disappointing. That said, it is a pretty decent hotel at fair price.

This hotel feels a little tired and in need of a refresh. The staff was nice. The bed felt like a thin mattress on a plywood base, which left me with a sore back. While the room was certainly passable, I believe the rooms do need a makeover.

Clean, Quiet Rooms

It was good the only thing was having to pay $20 for parking.

Good omelette for breakfast. Very clean pleasant room. Good sized pool. Convenient location with reasonably priced ample parking

The pool and sunbeds were really useful to have when we wanted some quiet time before exploring other areas of Nashville. Breakfast was good, with cereal, waffles, biscuits and gravy, and omelet options. This hotel, being a short walk to and from Lower Broadway but also a close walk to other bars like Riley Green’s Duck Blind, Losers and Odie’s in midtown. It is the perfect location for some quiet away from the noise of downtown/lower Broadway. Would recommend this hotel to anyone.

Very clean. Pool was tidy. Breakfast was good.

Everything was ery nice. Comfortable and pleasant.

Breakfast omelets were great.

I travel all the time for work and stay in hotels usually 3 nights a week. This was definitely one of the best. Clean, quiet, friendly staff, EXCELLENT breakfast, close to everything. I will definitely be back.

Breakfast was ok and a fairly ok selection. Very basic breakfast. Location is a decent walk to Broadway but the Gulch is close by. Accommodation was pretty good and staff were very helpful.

I always try to leave a good review but it had insects in my room. Very dirty.

Great hotel

My ESPN wasn’t working made me furious

The breakfast was boring. Same as any other hotel that offers breakfast. They only had pork versions for hot food except for omelettes. which you get tired of very quickly. They did not have any hot water, but they would put out packets of oatmeal and grits. Orange juice was watery. The good thing was the bottled water that you could purchase was only a dollar each. Also, the pool looked OK and it was easy to get in and out. It was very cold water, but it was clean enough.

My son went to get a cup of orange juice, while still standing at the dispenser trying to drink a cup and refill it. He found a roach in the cup. We told the manager who took the cup and threw it away with the roach in it and said everything is fine and offered another cup. No thanks!

Breakfast awesome- staff very professional and informative- rooms clean

Hotel staff were very friendly. Breakfast was good. The waffles and egg station were excellent. The massage chairs were by far my favourite part. Inside hotel was spotless.

Great variety for breakfast choices and the hotel is very clean. Staff is friendly and helpful.

Very nice, clean, great staff. Would stay again

Yes

Breakfast staff was very friendly, my room was a bit dirty and dated.

Room decor was great, but room was kinda small. Beds were hard and sqeaky. Lots of road noise could be heard overnight. Older hotel. Breakfast was decent. Staff were super nice!

Clean room and friendly staff

Room was clean, staff was very nice. Only stayed one day didn’t use the amenities but did look at the pool and gym which also looks super nice overall was a great place to sleep and get to the airport quickly in the morning

breakfast was good and Hot no complaints and the staff are really friendly.

The room was great-clean and comfortable. The bed was amazing! My only complaint is that the room number was imbedded on the parking tag, and anyone staying there could figure that out. I was a woman traveling alone. I made sure that could not be seen when in my car.

Best hotel I have ever booked off of Expedia! Highly recommend! Would definitely stay there again. Zero complaints! And I have high expectations!

I have to say, staff and amenities here rock!!! It made all the difference in the world to have such a personable staff not to mention an excellent walkable location to conveniences. The massage chairs were the highlight of our trip for sure, along with the complimentary amazing cooked to order breakfast and buffet. I would say there are a few items in the rooms and on property that could use an upgrade but in the mean time you are most definitely a very very good option for a wonderful stay in the area!

The building itself was older. The rooms however were very well decorated and clean. The towels were old and shower was less than desirable. The bed for myself was fine however my husband was uncomfortable

It was a really good place. Excellent services. Good rooms and good breakfast. It is located in Nashville Downtown so, we just leave the car in the parking and walk to know the city. Was a great selection

Staff, amenities

Room was great, staff were nice but the ice storm apparently knocked out the cable so we had no tv.

Our stay is always great with friendly service, great food, and a clean environment.

Breakfasts were great!!!

Everything was really clean and personal was excellent.

The beds were comfortable easy and quick pickup for downtown uber and Lyft. The free breakfast was a nice surprise. Fresh omelets made to order! Very nice staff! I would stay there again

Rooms were very clean.

.

Room was comfortable but the staff was not courteous. I asked for an extra blanket twice and did not het them until i went down myself and then the apologies where underway. Staff member was talking and smiling with some guy after i had been waiting for 2 hours after 2 calls. Breakfast was great though. Room was comfy. Just needs new staff members.

Everyrhinf was great expect the beds! They were horrible

Didn’t have any toilet paper in the room and it caused me to be delayed to my Conference. When I notified the Front Desk, the woman in front said, so what? That I received it later. No apologies. No accountability. Nothing. Extremely rude. Second time this happens to me at a Best Western. Note to self. Never stay at a Best Western again. Do not stay here!

Great

Excellente hotel propre et près de tout

Room was spotless, and the service was excellent! Great location, too!

Excellent staff. Very friendly. Breakfast is better than most.

Great team and nice breakfast buffet.

Perfect

Very nice clean end friendly good breakfast

Rooms very clean, great location, calm environment, kickass breakfast with a panoramic view; great for people watching during feeding time.

Room was great, close to everything , massage chairs in the lobby are a must!

Good location

The staff were professional and welcoming. The room was spotless. The gym was clean and they had water available in the gym for guests who worked out. You can't beat their made to order omelettes during breakfast. Hotel is in a convenient location. I would definitely stay here again. Many thanks for a pleasant experience.

very nice, clean and staff very pleasant..

Kind staff, excellent breakfast, massage chairs were a sweet treat! I recommend!

Super cute hotel! House keeping was amazing. Everyone was so friendly.

Clean and comfortable hotel room! The only complaint was the tv. Could not figure out how to access any of the channels.

Rooms and location was ok but the charge $20 per vehicle per night for parking.

Excellent location, very clean, nice staff and wonderful breakfast.

The room was ok. I retired from a housekeeping management position and if my staff had made the beds that way they would've been in trouble the corners just pushed under not straight 2 different color blankets. Noises in the walls like something running between them. Beds very hard. Breakfast was ok gravy bland and greasy biscuits should have cooked a few more mins.

Great

Great staff and great room. Close to downtown

Very friendly and service minded staff. Clean, spacious room. Fine amenities- coffee, massage chairs. Breakfast was fine, and it was very nice with a omelette service

Clean room

The room was great. The elevator was a little old and scary. The breakfast really lacked imagination unless you were in the mood for an omelette. One day they had no yogurts in the yogurt case, the next day they only had one flavor of yogurt. Also, their housekeeping crew went up and down the hall starting about 8:00 a.m. pushing some cart that made more noise than a garbage truck. They need to understand that some of their guests don't get back to the hotel till 1:00 or 2:00 in the morning and would appreciate a little quiet in the morning.

Courteous staff. Room was clean.

Clean Rooms and friendly staff

All good and decent, complimentary breakfast was alright.

The staff were so friendly and accommodating from the moment I walked in the door. The room was clean, comfortable and spacious. The breakfast hostess hospitality made me feel right at home, a rarity I seldom come across when traveling, so kind and even asked me my name while we were chatting- truly invested in customer service.

The staff was courteous and check-in was very easy. The building and my room was very clean. The $20 parking fee was not a problem, but I wish it was easier to learn of that charge in advance. The bed was like sleeping on a concrete slab.

The room was in good condition but there was no tv service

Great breakfast! Friendly staff! Great cleaners! Fab location! Will defo book again!

Clean

Spotless and good amenities

Unfortunately, The tv did not work, the bed was not comfortable (memory foam), the shower handle was broken, and the food was mediocre. Good- The location was pretty good and there was hot water for showers, they did offer us free parking pass to help.

The television did not work, apparently it has been down for a couple weeks from a storm. I was not notified in advance so i could adjust my reservation should I choose to. And when i Checked in I was also not notified. It was not until 9 pm when i returned from dinner and went to turn on the tv I discovered it did not work. Also check in staff told me breakfast started at 630 on saturday morning, nope it was 7 and we had to be somewhere so there was no time for breakfast. Finally our beds were the hardest most uncomfortable beds i have ever slept in. Hotel was clean and staff was friendly. Location was even great. But because i was offered no choice about the TV nor any discount. I will not stay here ever again.

There were no TV's which would've been fine. There was also no internet. The fans in the restroom didn't work. I had to get down on the floors at one point as I dropped something from the bedside table and I found leftover and stale food from previous guests. I had to scrub the tub before I could use it. For the price point, I was definitely disappointed.

I took my daughter to Nashville (our first time) for her 15th birthday, along with her best friend and little sister. 4 guests. At check-in we were told we could help ourselves to 3 complimentary waters and 1 small bag of chips. They had one shelf area with limited chips and a few candies priced $3 and up. I asked where the vending machines were… they didn’t have any. We get up to our room and the tv was down as well as the internet. The pool was closed for the season… understandable. Also, at check-in I was told there was a parking fee, just above $20 each night. The price on the room did not reflect the fact we had zero amenities the two nights we stayed. If you cannot provide what you state to offer, some sort of discount should’ve been honored. I would not recommend this hotel nor will I return in the future. Very unprofessional.

The staff was very friendly. The room was as described. It was great to have breakfast included.

The only complaint I have is that I was required to pay a $20 parking fee to park on an ice-covered parking lot. It would have been nice to have that fee waived during a tragic ice storm that caused over 225,000 homes to be out of power in frigid temps.

It was ok.

Room - Good. Staff - Great. No TV due to ice storm. Some wear & tear starting to show on the interior.

Friendly staff! The $20 parking fee took us by surprise, just wanted keep that in mind!

Beautiful, clean hotel in a great location. Staff was very kind and accomodating. Would hightly recommend!

The blanket is too thin, and the air conditioner's heating function isn't very effective.

The whole facility is very clean and we really like the location. You can walk to bars or restaurants in the area as well as downtown, although the icy Nashville sidewalks were a little challenging this time. The breakfast with the omelet station is very nice, and the woman who was in charge of the area was very attentive and friendly.

The room was in good condition, staff was very courteous. We stayed from Sunday late evening (roadtrip) to Tuesday Morning. My only concern was that house keeping came in early Monday morning around 9, we were still sleeping and they gave us extra towels but never came back.

The room was in good condition, staff very friendly and breakfast good. What could be improved is the parking, having to pay $20 when we got there on top of the price off the room was very disappointing!

Great location, staff were very helpful. Rooms were clean and comfortable. Loved the omelet station in the morning. Would stay here again when we come back to Nashville

Nice hotel

Cobran 20 eolares por el parqueadero y si te roban algo ellos no se asen responsables

Everything

Staff was not friendly. Elevator area not clean

Nice, great breakfast...

Spotless room. Friendly accommodating staff especially during the Nashville Ice Storm disaster of 1/26. It became a home away from home for me even though my house was a ten minute drive away. Convenient and life saving. Thank you so muchf!

Clean room, comfortable bed.

The bad: spoiled milk and soggy sausages at the breakfast buffet. Shower heat was inconsistent. There was a used wash cloth from the previous guest in our room when we arrived. The mattress was hard.

Very

"I had a fantastic stay! The room was spotless and incredibly comfortable. It’s rare to find a place that feels this clean and well-maintained. I slept great and felt right at home."

Staff were pleasant but the facility wasn’t good at all. Gym is pathetic, not even a working clock, beds very uncomfortable! One working elevator!

Friendly staff, clean facilities, decent location, good price.

The staff was really friendly. The location left something to be desired. The room was ok.

Ok

The staff was amazing and very accommodating. The winter storm that hit put a strain on everything, but the hotel was great in accommodating every need we had.

Room was clean. Compact with memofoam beds that take about an hour to feel comfortable and you enjoy waking up to get out. Part of the reason for this hotel booking was my Silver VIP that thwy didnt honor. Then told mw its just a little gift basket. Breakfast couldn't stay warm enough to go from the serving station to you table unless it was a wafgle or pacake. Spend the extra money i will next time.

The rooms were clean, very comfortable and the stuff was sexy.

Basic and clean. Stopped one night in Nashville, the hotel is close to the city center

tile floors were dirty and sticky. The bed was extremely uncomfortable and hard to sleep in. Staff was kind.

The location was good.

The customer service was top notch and the facility and rooms were clean. The only thing we had issues with is how hard the mattresses in our room were. They are a firm memory foam. It felt like sitting on a brick then slightly sinking into it. Then when you tried to move you were stuck laying on a bump your body created in the previous position. It was very odd. We also felt like the walls/doors are very thin. We could hear our neighbors conversation clearly, and at one point I woke up in the middle of the night thinking a strange man had gotten into our room. I could hear him talking as if he was pretty much standing by the bed. He was outside the door. Needless to say it wasn’t the best nights sleep.

Clean room, staff was friendly, breakfast was good

Great staff

Clean. Easy check in

Very comfortable room, good breakfast , enjoyed the massage chairs , friendly staff and just a short walk to Broadway What’s not to like

Friendly staff! Room was spotless! Breakfast was great! Definitely going to stay here again!

Staff was great room was clean ww will be back

Yes

Accommodating staff

The room was very clean. The bathroom was spotless. The entire staff was friendly. They have a fantastic breakfast in the mornings with made to order omelets. The hotel is close enough that you can walk to all the activities on Broadway but far enough away that you don’t get any of the noise.

Great location and clean, it’s nice they have breakfast. The floor I was on was a little loud at night and the beds were very hard but overall I had a great stay and would stay again

One of my favorite surprises were the massage chairs in the lobby-such a nice touch. It was perfect for unwinding after a long day and added an extra layer of comfort to the overall experience. I wish I had used it every day of my stay! This hotel truly pays attention to the little details that make a stay memorable. I would absolutly stay here again and again and highly recommend for anyone looking for comfort, great service, and a welcoming atmosphere.

Nice place, good job

Room was ready early which we really appreciated!!

Perfekt

Sebastian AKA Rajesh and the team at the hotel are so rude and judgmental. When I asked for me Gold Perks I was told they ONLY offer water for VIP guests. I wasn’t given my upgrades even requested. The morning of checkout I complained about not getting late checkout despite them being empty and the manager negated the late 12:30 checkout because I told him I’d post this review. He then called me room telling me to leave even earlier because hotel checkout is 11 everywhere else. Breakfast is cereal, microwave pancakes, and omelette isn’t made from real eggs. Besides the cleaning lady, everyone else at that hotel was rude. As. Spanish speaking American I take offense when people speak other languages when in front of you, because I do not do this! So the front desk ladies continuously do it, beware of evil eyes. This is NOT a walkable hotel, meaning downtown is not close. You will need to uber basically everywhere unless you want to walk a mile each way. It’s only perk was the fridge and microwave, which I ordered stuff from target to my room, this also seemed to bother hotel staff since I purchased expensive items from their “store” the first night - hence no more income for them. I requested money back and was refused by GM Rajesh. Lastly, I had to contact Expedia while in my room because I was too afraid of them retailing because I complained. This should tell you STAY AWAY.

Staff and nice clean room comfortable beds

Nice but dated!! I would def stay here again

Very clean. Very friendly staff.

Very nice hotel within walking distance to broadway and First Bank Stadium. The hotel is clean and the staff is very helpful, pleasant and friendly. Good breakfast staff making awesome eggs, good food. They work very hard to keep it clean.

Very clean room. Quiet stay and helpful staff.

Nice friendly staff. Our daughter had surgery is the reason for our stay. They were nice and accommodated us with a wheelchair to get her from our vehicle to the room. They even come outside to see if we needed help. Room was clean and accommodating. Breakfast was good. The staff there was very friendly and helpful as well. Plenty of parking. The area in downtown was a little noisy with traffic but calmed down in the late evening. Would stay there again on our next visit.

Breakfast was very good

Highly recommend best Western Plus Nashville

The breakfast was ok but not great. We found a bug in the shower. And we were given an accessible room which made the shower interesting for someone over 6 feet. The bed was also very hard.

All the staff members were amazing. Rooms were comfortable and the breakfast was delicious! Would definitely recommend!

The breakfast was tasty and the location is really nice. The building is older and there are signs of wear and tear. The beds were comfy.

The room was very clean and the staff were very friendly. Breakfast was good and the massage chairs were pretty nice!

The rooms were spacious and clean. The bed was comfortable. The breakfast was amazing. The location of the hotel was perfect. It was close to all the main downtown attractions but still far enough away to not have the loudness that comes with downtown Nashville.

Loved the omelet station. Easy uber to broadway. Selected pay at property and staff started calling me before I arrived threatening to cancel in 1 hour if I didn’t provide my card right then. Was really odd. They didn’t seem to care that I was driving. $20 parking per night seems excessive

SAVE YOUR MONEY AND GO SOMEWHERE ELSE!!!!

One of the nicest places overall great staff clean rooms and grounds excellent breakfast right near the heart of Nashville outstanding

Very very clean room and nice staff. Beds are kind of hard.

the room was more than i expected. clean it was. comfortable and location was great $7-8 uber anywhere

Everything was great!

clean room, however, beds/pillows need to be updated. walking distance to most downtown activities. staff was very courteous

The room was nice and staff was great

The property was clean, the staff was extremely friendly, Breakfast was always fresh. We had a wonderful stay

Clean room and convenient location. Staff was friendly.

Worse mattress I have ever slept on it in my life

Great location with all the necessary amenities and features for a short or longer stay. Excellent value. Staff is warm, friendly and very attentive. Very clean hotel that tries hard to be as accommodating as possible. Very good breakfast including an omelette station! Areas that were less than excellent - tv service, space in the room was tight (especially bathroom area), rainfall shower (no water pressure), workout room was not very inviting/clean or well appointed. We stayed 5 days as a family of four and it was more than adequate however and these were minor inconveniences.

Great breakfast setup and very clean room. Will come again.

Overall, it is a very good choice if you want to see the city of Nashville. Highly recommended.

The staff was very friendly and helpful. The room and the entire facility was clean.

Room was nice (mattress was a bit firmer than I am used to). Room had a mini fridge, microwave and coffee maker. Front desk staff were very pleasant and helpful. Parking was plentiful. Breakfast was great with all the different options…biscuits n gravy, sausage, potatoes, cereal, omelette station, some pastries and some fruit.

Nice hotel with friendly staff. Good breakfast and walking distance to most of downtown. If you aren't afraid of a 2 mile walk, can even walk to Nissan Stadium

It was a nice clean room. I did get stuck in the elevator, but they were able to get me out. Breakfast was average. It is not a Drury Inn, but nothing compares to those.

Just ok. I’d probably not stay here again as nicer hotels are in the same price range. Seems like they did a cheap remodel. Rooms are not soundproofed as advertised. The shower was weird. Ceiling mounted shower head that most people can’t reach to adjust. There was hair on a bunch of the towels.

Nice clean comfortable room. Excellent beds. Excellent breakfast.

Very friendly staff. Nice room. Great breakfast.

Clean room, great staff, walking distance to broadway

Great location. Neat atmosphere. Good breakfast. Friendly staff.

Not good! At check in they returned my credit card but NOT my drivers license. Very stressful when you think you have lost your License. Tough to get into bars on Broadway. Hotel called 3 hours later. Why not sooner.

Room was good , beds were ok, breakfast was good , staff was very friendly at front desk and at breakfast

Rooms were clean and the staff was friendly.

This Hotel is good for family

Will definitely stay here again

It's an old hotel, and the worst part was the beds; the mattresses were very hard and uncomfortable. I stayed there with my family, my wife and son, on the nights of December 23rd and 24th, 2025. The hotel is well-located, and the omelet at breakfast was the best part, but I don't think I would stay there again.

The room was great, clean, staff very friendly with check-in and informative for activities. Loved location and breakfast and would definitely stay again.

Decent property. Rooms on the smaller and older side but not bad for a short stay. Parking is $20 which didn’t seem all that justified but all in all an average stay. Nothing to overly like or dislike.

Clean room, staff is very friendly

no tuve tiempo para desayunar pero si dan el desayuno mi estadia era muy corta las instalaciones son nuevas la piscina hermosa y limpia esperabamos mucho frio pero esta temporada hubo calor por encima de 72 grados ...lo recomiendo y esta cerca de Broadway te puedes ir caminando ya que los estacionamiento estan por encima de 25 $ tengalo presente es muy lida la ciudad ...

Staff professional, friendly and helpful. Room clean. Breakfast was excellent and the times of the hours served worked well with our planned daily activities.

The rating is relative to the location hotel “star” rating. Staff were pleasant, attentive and helpful. Breakfast was great. Fellow Guests were absolutely trash. Running up and down the aisles, banging on walls, etc. It was a bunch of foreigners idk what they were there for but they sucked. Other than that, was great.

Nice room good breakfast

Excellent

Good

Highly recommend. We stay a night and the staff and services are 5 star. The breakfast is really good, not the classic cheapy one from other hotels. Nice view to the city from the rooms too.

Same breakfast as every other hotel

Great stay. Clean and affordable.

Location is excellent.

Yes

Bed was very stiff almost unusable. Rooms were a little dated but clean.

Was a very nice room, clean and quiet!

Clean room and fantastic breakfast!

The beds were super hard and the loudness of the air conditioning kicking on kept waking us up. We didn’t get any sleep..

Staff clean room amenities for the price

Everything was Great

Room was clean. The bes was so comfortable. The front desk staff was so friendly.

Pretty good stay! No complaints

Room was clean. Staff was nice.

Clean room, excellent interactions with staff room size was nice and felt modern. The only negative was the comfort of the mattress: felt like the floor to me. Would consider for repeat stay - wasn’t hard to find and close to interstate.

Nice staff and yummy breakfast

Everything was perfect

Yes

room was great, and the staff friendly

Great location, clean, and quiet. Good breakfast. Enjoyed our stay

Comfortable beds

We loved the massage chairs and all of the staff including the breakfast staff, Tina and Daniel were so special.

Ok

We stayed downtown after a show. The walk is a bit farther than web site says but still manageable. The room was clean and updated. We left at 4 am for a flight so didn’t experience the other amenities.

Yes

Location is great but the room had some discomforts. The shower was dangerously hot even when we barely turned it on. We tried everything including running cold water in the sink to see if it would bring cooler water to the room. I like a hot shower but this one was scalding. Also no way to regulate the room temp. The hvac unit was alternately roasting us out or blowing cold air on us to hold the room at a set temp.

Breakfast was good and a nice variety. Happy to have a freshly made omelette. Shower needs work. It took a while for the hot water to get up to the 5th floor. Once there it was scaldingly hot and difficult to cool. The property is not near a highway but the road noise outside was loud.

Yes

Clean, Great breakfast! Location is amazing. Awesome for solo female traveler. I love the massage chairs in lobby free to use. The lobby is nice. People are friendly and sweet!

We were quite happy here and would stay again

This hotel was in a decent location and overall was okay for what we needed, but unfortunately we did not have reliable hot water for the duration of our 4-night stay. No one advised us that we would be without hot water when we checked in, but there was apparently a small sign sitting at the reception that was not in sight during our check-in. The advice the front desk staff gave us about trying to let the water run and trying hot water in the evenings instead of the morning still did not work and we had ice cold water the entire time. Additionally, the mattress was incredibly firm so it made for a rather uncomfortable night's sleep. I typically do not have experiences negative enough to write a review like this but the lack of hot water and the fact that the staff did not properly inform us or send any communication prior to or during our stay was very frustrating. They also suggested that they could move our room but then never followed up with us or tried to offer additional amenities or reimbursement.

Great looking property with a fun Nashville vibe. The rooms were clean, comfortable memory foam beds, easy parking and good breakfast. The free massage chairs in the lobby were awesome.

Location was great. Facilities were nice and clean. Good value

Breakfast was decent, omelette station was great, cold biscuits and gravy, not so much. That said there was no frickin hot water and I had to take a cold shower, not a hot shower, not a luke warm shower, but a freezing cold shower.

Great spot for tourist fun.

Price & Location - those are the winning aspects of this stay. The original age of this property showed. Being on the 5th floor the water pressure was super low. Hot water, took on average 8 minutes to get just warm enough to get in and wash quick.

Clean room and hotel. Loved the breakfast. Great location. Easy access to Broadway.

Staff is extremely helpful and friendly

No hot water in the shower. Told them several time.

Staff is very cool. vey welcoming!

No hot water

Room was clean and helpful staff.

My stay was wonderful

We will be back!

Also massage chairs to use in the lobby were nice to use after a long work day — I will definitely be back!

The room was clean and comfortable. The staff could not have been more helpful.

Bed was super hard and the breakfast wasn't eatable. Staff was nice. But 20.00 to park at a hotel you are already paying to stay there. Not good..

clean rooms staff were very welcoming. But need to work on having hot water especially if you’ve been out in the cold and you wanna come and get a nice hot shower but cold comes out.

Enjoyed our stay very much. Room was very comfortable and good layout. Location in the Gulch is excellent for things we were doing. Parking at hotel is a plus in that part of Nashville. Staff was very polite and friendly. Breakfast was excellent with Tina keeping things stocked and she was very attentive. The omlet station with Daniel was such a treat and he did a great job. We had a bit of trouble regulating the hot water in shower and the heat in room, but will plan to stay here again!

Hood

Great breakfast. Friendly and helpful staff. Awesome beds.

Staff was so helpful and courteous and even help me to correct my booking error. The massage chairs are amazing and they really are free! The breakfast was good, and the omlets are fresh and made to order. Kudos to the omlet maker, he made them perfectly every day.

Hotel room was clean and good, beds were comfy. Some noise outside the room late at night but is what it is! The omelet station and breakfast were awesome. Our favorite thing was the free massage chairs! Having to pay for parking wasn’t terrible since our room rate was pretty cheap

Staff was friendly and helpful! Breakfast was hot and the omelots were amazing. Liked the later checkout! Will stay there again!!

We have to pay extra for the parking

No hot water the first night. Hat food was barely warm. But very nice people.

We arrived early. To check in I had to pay $30 even though they had a room ready. I have stayed in 100’s of hotels and this was a first. Beds were hard. Breakfast was good.

parking is an extra $20 a day as of December 2025, I was skeptical due to some of the reviews I saw but I saw nothing bad, it was a great space

I was surprised at the updates to Best Western.

Cold shower in morning. Elevator door became stuck partially open. Had to wait for someone to come and pry it open far enough for my daughter and I to get out. It seems that it had been happening. Staff knew exactly what to do to open it.

Room was nice but bed was crap

1- No hot water. We were told to let the water run 15 minutes and it would warm up, did not happen. 2- No washcloths (We went to the desk and found several other families requesting them as well). 3- Rooms had not been cleaned well.( Prior customers drink straws on the floor beside the bed). 4- Light fixtures between the bed were not operational.

everyone was pleasant, and the room was very comfortable

everything was clean and the staff was very courteous.

Pretty view if you live city lights

Cold Shower… started luke warm ended freezing and could not wash my hair. Rest was good for the $

The room's bathroom was not very clean even around the doorknob.

Ideal room and location

Sophi at the front desk was an absolute gem, patiently answering all my questions with genuine warmth, and even thoughtfully offering a to-go bag when she learned I was leaving early, ensuring I didn’t miss out on breakfast despite my rushed schedule.

Staff and clean space. 8 min walking distance to downtown

I wouldn't stay here again for several reasons. First when we purchased on Expedia it said all fees and taxes for our room. We paid; it was nonrefundable. We went inside to get our room to find out there is a $20 a night parking fee. If I knew that I wouldn't have booked this room. I would have added that $ on a different hotel. When booking on Expedia on your phone you can't see that info. Next the beds were so hard it was like sleeping on a piece of wood, worst beds ever. The breakfast was ok not my favorite and they were asking for tips. The hashbrowns were so chewy. This hotel was all about extra money. It wasn't a 9.0 hotel out of 10. Id rank it more in the 7 range if that. The room decor was old. The shower comes straight down from the ceiling and the water wasn't hot long. You had to take a fast shower. They only provide one tiny bottle of shampoo, conditioner, and body wash it may have been an ounce if that. All other hotels now provide bigger bottles. They are very stingy. The beds looked like a teen made them up, covers hanging out. If it was refundable we would have gone elsewhere but it was late and our last night of travel. I figured being a best western the details would have been there but not. Please don't think this is a 9.0 stop! You will be highly disappointed. We had 2 rooms (2 different families} and both agree this was the worst hotel we ever have stayed at. It's also very grey and dreary. There are many other options in town, choose something else.

The hotel is in a decent area. Generally decent but the lack of consistent hot water made it less than enjoyable, even for the price.

Very impressed with the hotel. The breakfast was great and had made-to-order omelets.

It was a great stay except for the linens which we found a strand of hair in one of the pillows and some obvious dirt, stain and dust in several pillows and one of the beds’ bed sheet that we wondered if they had been laundered or changed. We had to call front desk to change all the linens and housekeeping came promptly to change.

No hot water

The room was clean, they did not change the sheets. 1st. Ight no hot water.

We were really happy with our stay. The service was great the rooms nice and clean. Breakfast was good and it had a laundry which was great for us on a road trip

The room was perfect and front desk staff were very helpful. The breakfast was great. Taxis in to downtown were very expensive - it’s only a short walk to downtown but we had some mobility issues.

Nice room but no hot water and VIP package was minimal (water bottles and tiny pretzel bag). Breakfast was decent. Couldn't get hot shower... Staff was nice.

Break

The bathroom lighting was fantastic. Room was clean and put together. The breakfast flavoring could use a little help and there were not any hot tea options.

Rose at the front desk was so friendly and quicky checked me in with a few waters and a snack of pretzels. Nice little touch. Loved the decor, cleaniness, and comfort during my stay. Thank you!

There was no hot water at all. They wouldn’t call in maintenance who had left for the day and refused to move us rooms.

Very friendly breakfast staff! However, there was garbage left in our room from the guests before us. The shower water was scalding hot even on the colder setting, making it difficult to take a shower.

Clean room and great location!

The staff was fantastic! Everyone waa friendly and helpful! We got to the hotel early, well beyond check in time, but they were great about holding our luggage until we could check out. Good breakfast everyday, and the last day when we checked out at 4 am to meet an early flight they provided us breakfast to go.

Enjoyed the

Yes every thing was great and WE REALLY ENJOYED THE BREAKFAST IT WAS A GREAT MIX OF THINGS TO EAT

Not the friendliest or most attentive staff at check in. Great service at check out. Breakfast restaurant service staff was terrific

Friendly staff, welcoming common areas and fresh hot coffee around the clock.

Staff was kind, but the room--even the room we got upgraded to--had sheets with weird spots, things on the floor like a ziptie in the corner, and no hot water at all, which should, at the very least, been advertised online; I would have chosen to book somewhere else.

Clean large room well decorated and we equipped.

Clean room and nice and amazing staff the breakfast was always great.

Large spacious room,very clean,friendly staff,close to gulch area

Everything was nice and clean

The room was clean and we got to check in early without any extra charge. The staff was very nice and friendly. Breakfast was great! Only drawback is it looked like we were close to but itvtdf

Breakfast was great. Room very nice. Check in and out very quick.

Staff was very nice and accommodating. Rooms were clean. Beds very comfortable. Great complimentary breakfast. Great amenities. Overall we had a very enjoyable stay . Not too far from major bars and restaurants. And I might mention the very relaxing massage chairs.💯♥️

Clean room, staff very friendly.

No hot water available for a shower , very noisy with traffic outside

The room and staff were awesome. Hot water was a problem.

Front desk staff was amazing and very kind

Clean, spacious, kind staff, nice breakfast. Very good hotel.

Friendly staff and clean resort

Smelly and unclean room

Yes

Nice folks and we’ll be back. Only minor “ding” was the hot water in the shower. Luke warm. Things happen, so we lived with it.

Great location, clean, friendly staff, free hot breakfast, easy parking! Would for sure be back!

Was brought up to staff attention , NO ACTION taken

Fast Uber from airport, excellent service and amenities, clean rooms, friendly staff, safe area, would definitely return.

everything was ok. not bad but not great. overpriced for the quality.

Breakfast was terrific, lots of choices. Room was clean. Location was good. Staff were pleasant and helpful. Hot water in the room was awful! Took a cold shower pretty much 😩

Staff was great! Room was very clean

Nice staff

Okay this is a tricky one, the hotel was nice, it was clean. The room staff was very good. Our room was clean and we had extra towels everyday. The breakfast was what it was it was breakfast. The omelette bar was fine too. Everyone work very hard to make us feel at home. The problem was there was no hot water. We checked in on a Saturday and it wasn't fixed until the following Friday. Now mind you it wasn't ice cold. But it wasn't a comfortable shower either. We talked to the front desk they assured us it would be fixed and like I said it wasn't fixed until Friday.

Close to Broadway

The hotel is starting to get run down. The bathroom was truly the worst part. Some of our towels had holes and rips on them. The water would be hot one minute and then turn cold the next. The plug that makes the water come down would completely fall out when we turned the water off. Adjustments need to be made before it hurts someone.

Excellent and clean! Great staff

Everything

The shower would not stay hot much less warm. The manager acted like it was an “us” problem. The rooms were nice but breakfast was not nearly as good as advertised.

Hotel was okay but our car and several others were vandalized/broken into in the parking lot. The people who did it were visible on the security cameras but police were not notified until we called them in the morning. Our backseat window was completely broken out and both side/door windows in the front seat are cracked and will need replacement also. Our dash cam was stolen.

Issues with check-in although staff was nice. Good breakfast. Great location.

We didn’t eat the breakfast. The room was clean, the staff was super friendly, and kind. The only problem and it wasn’t like a problem for everyone, the bed is LOUD. I’m not sure the people in the next room or below room appreciated that…

The hotel was nice and clean. The bed was very comfortable and had nice sized pillows. My stay was very good. I'd definitely stay here again.

Frische Omeletten nach Wunsch

We had no hot water in the first room. They changed our room, excellent. We had hot water. The breakfast was very good, very nice selection. The management and staff very helpful. No complaints. 👍

It was a great location. Breakfast was good and bed was comfortable. However, the shower was terrible. Weak water pressure, cool to lukewarm at best.. . We were also charged for parking although we had a handicapped plaque and parked in handicapped spot. Maybe this is the rule in Tennessee, but not in NY. Besides these two issues, our stay was enjoyable and comfortable. t.

Good for the price

The staff were so kind. They smiled a lot and were so helpful with any and all of our questions concerning the hotel, the city, etc.

.

Location is good. Easy walk to the #5 Trolley stop. Room was clean and bed was comfortable. We had a problem with the water in the shower - it was either scalding hot or cool.

The staff was friendly and welcoming especially Sebastian. The front desk staff always had a smile. Breakfast was great.. made to order omelette, waffle maker, fresh coffee and juices. Rooms were clean. Located about a 25 minute walk to all the fun stuff on Broadway and the Gulch. Highly recommended.

Clean room, great location. Solid breakfast. Good price

Hotel, location, breakfast & services were nice enough, but do not stay here if you want to be assured of HOT water in the shower. Very hit and miss!!

Easy in and out no traffic and rooms were nice and quiet clean and comfortable.

Staff at front desk was rude when I asked about the road in front of the hotel being block off. We were unable to leave the hotel due to the exits of the hotel being blocked off and was not notified of this prior to checking in.

Great stay! Fantastic value for money. Lovely staff. The morning omelette station is a neat feature. Great room. Spacious, clean. Thank you for making our last days of our roadtrip memorable ones!

Good location. Friendly staff. Was not a fan of the breakfast.

walkable to Broadway bars. Quiet if you had pool side rooms. Could be noisey some nights if you had street side. The flag poles would clang and the motor bikes would speed by. But overall great place to stay. Fabulous breakfast, and great staff.

Everything was wonderful.

Room clean. Towels changed each day. Nice breakfast.

The room offered very limited hot water. Only 1 person in our party got a hot shower.

Great stay. Felt safe. Very close to Vanderbilt appointment. We will be back.

Great location for the price. We did walk to most of our adventures. It may be a little far if you are not an avid walker. Not all flat as some maps state. We did enjoy the hop on & off trolley. Hotel was older but nicely kept. Extremely clean. Offers free massage chairs in lobby which we loved after a day of walking. Also offer a very nice breakfast bar managed by Miss Tina who is awesome. Highly recommend.

Pleasant

H

Bed was very comfortable. Aircon was good. Breakfast adequate. For one of my showers it remained scalding hot and I couldn’t turn it down at all. Don’t really care for only having the rain shower option.

The staff and owners of this hotel are incredible. So friendly and helpful. The rooms are big and clean.

The room smelled musty and the toilet ran all night as the handle was broken before we arrived.

The breakfast is good and fresh with nice selections including an omelet station. Thanks for a nice couple of nights sleep!!

A tidy,thrifty and comfortable spot to stay for a short trip to Nashville. Would stay again.

We had a great stay it was a really convenient location to bars, restaurants & shopping.

Breakfast was fresh. Great staff. Walkable to attractions

.

The breakfast was a good selection. Every morning they had biscuits and gravy and sausage links, there is also an actual omelette bar with somebody making them per request. The pool was also nice to have. Everyone was very friendly. There are two complimentary massage chairs. Also a nice couple of sitting areas in the lobby. The location is nice, about a half mile or so from Broadway, but in Music Row, so very walkable to a lot of things

Great staff, clean room and breakfast was amazing