AC Hotel by Marriott Nashville Downtown

Room was immaculate staff was super friendly.

We stayed here for a girls weekend. The property is beautiful and super clean. The location is excellent. Stay was great from check in to the valet staff. Would definitely recommend.

Great location, spacious accommodations, friendly staff

What really made the experience stand out was the view. Seeing the Nashville skyline from the hotel was absolutely amazing, especially at night when the city lights were shining. The view alone made the stay feel special and was the perfect finishing touch to an already great experience. I would definitely stay here again and highly recommend it to anyone looking for a nice hotel in downtown Nashville.

Everything was clean and the staff was helpful. I had booked a balcony room but requested months ago to be on one of the higher up floors away from as much noise as possible which they did not do. They put me on the bottom balcony floor and the noise level was still quite high. This is an issue I had last time which is why I requested it and they still didn’t follow through at all so this was disappointing!

Everything was excellent. Staff awesome.

Rooms were very clean. Staff was helpful. Just would’ve been perfect if they offered room service.

Exceptional

Great location

Great location. Walk to everything!

Awesome hotel with great amenities and location. It is a bit expensive.

Clean room, appreciated the restaurant being open later to grab a bite. Front desk staff super friendly

Great location and value

I'm not a breakfast person. There weren't any good cinnamon rolls, etc

The pool is nice , but gets no Sun , blocked by all the buildings , room was noisy all night long

The only issue was that the pool bathrooms were constantly out of toilet paper but everything else was clean and well maintained and staff was very friendly and helpful

The valet staff members were very welcoming! The young men were polite, friendly and extremely helpful both when we arrived and as we left.

The pool area and bar are great and so is the RTB roof top bar which is top notch and have some great drinks and bartender . I did have problems hearing the TV when the AC came on which was very loud and the hotels design can be confusing . There are like 2 hotels in one building so it can be like a maze . But over all I liked the hotel and would come back agian .

Room was ready! Everything was modern and clean. The pool was refreshing.

Great location...walkable...restaurants nearby...felt safe

Great spot and great hotel. Clean and quiet.

The room was very nice, but we heard everything outside. The Staff were amazing! We had the breakfast on a Tuesday at 9am and a lot of items were not available. No coffee, no bowls for cereal, spoons were not available and the jams jars were pretty much empty. Go early if you want a full selection

Breakfast not included

Breakfast not included

Exceptional

Not sure what cleaning agent they use but it smelt like they didn’t rinse it off. It was pungent. Smelt like a stairwell in one of the many bars on Broadway. There was also some kind of droplet of some kind that wasn’t washed off the floor. Towel guy kept taking our towels when by the pool. When we tried to get a new towel, they were out. The scent the use in the common areas was so strong it was a little eye watering and could actually taste it, albeit it was a better smell than my room.

We were going to eat the breakfast but there wasn't much out leading us to think it wasn't fresh.

Very clean. Great pool

The hotel is nice, location is great. The check in process was terrible. You had one staff handling check out on a saturday, creating long waits. There were other staff members behind the door in the roo next to the check in desk, and none bothered to come out to assist. We had 5 rooms, when the last two checked in it took them close to an hour. It is not acceptable to be short staffed at the reception desk, that is the first and lasting impression on guests

The restaurant to have breakfast, very clean, organized and the food was very good. The swimming pool area. The area was very very dirty and in construction.. So, a lot of noise and dirty. But there were cigarettes on the floor.. so not just the dust of the construction... dirty from other days..

Exceptional

The restaurant to have breakfast, very clean, organized and the food was very good. The swimming pool area. The area was very very dirty and in construction.. So, a lot of noise and dirty. But there were cigarettes on the floor.. so not just the dust of the construction... dirty from other days..

Had a great stay! Will come back

Parking should be discounted when staying here

No

Superb

Great

Amazing

The room was really nice. Very clean, nice view as advertised , and close to Broadway.

Excellent

Exceptional

Our roomn was clean, the pool area was really nice.

Great, check in was difficult.

Great location and nice room!

Clean, convenient Toilet very noisy and acting up for hours. The manager sent Help and they finally came after several hours and a second call. Much better, Never completely fixed it, still noisy.

Clean, convenient Toilet very noisy and acting up for hours. The manager sent Help and they finally came after several hours and a second call. Much better, Never completely fixed it, still noisy.

Great location, very walkable. Room was really nice, and the staff were amazing!

Awesome service

Superb

I would say AC Dowtown Nashville is the prefect hotel if you want to be have all the amenties in one. When it comes to dinner theres a nice steakhouse for you to dress up in your best outfit and have a cute birthday dinner. The pool on the 6th floor gives rooftop vibes like a resort feel with a bar. AC Dowtown has everything you need 10 out of 10 would recommend.

Front desk accommodation was nice

Location is great Front desk accommodation was nice

While I did eat at the rooftop bar, that was th only meal at the hotel. Staff was nice, location was close to everything.

Check-in was super easy. Valet took a very long time and this hotel and another are connected, but it was a great experience. I would stay here again!

Nothing Everything

We arrived and had to use valet and were told we had no other option which was $60 a night which we were double charged for! None of the staff communicates with one another! We had fraudulent charges on our bill and their solution was to check receipts and cameras! We had to pay $200 in incident fees when we arrived that we were not informed about a head of time. We were told they would just be put on hold until we checked out and then it would be refunded and we were not refunded! We spoke with 10 different people about my card trying to be charged for something I already paid for… who were no help and did not communicate with each other as they said they would notate the information on our profile so it wouldn’t happen again and it continued to happen 6 times! We were charged $50 something dollars for a restaurant bill when we NEVER even went to the restaurant!

We arrived and had to use valet and were told we had no other option which was $60 a night which we were double charged for! None of the staff communicates with one another! We had fraudulent charges on our bill and their solution was to check receipts and cameras! We had to pay $200 in incident fees when we arrived that we were not informed about a head of time. We were told they would just be put on hold until we checked out and then it would be refunded and we were not refunded! We spoke with 10 different people about my card trying to be charged for something I already paid for… who were no help and did not communicate with each other as they said they would notate the information on our profile so it wouldn’t happen again and it continued to happen 6 times! We were charged $50 something dollars for a restaurant bill when we NEVER even went to the restaurant!

Pool is currently closed for rehabilitation- wish we had known that at booking.

Outlets in the room stopped working. Couldnt get anyone on the phone, several times, went downstairs myself and made a complaint.

Very good

The Pool area wasnt up and running, the pool was on the hot tub was on the bars were not otherwise great

Clean establishment in a central area. Great location.

Great location! Good staff, very clean property!! Valet Parking is $60 per night!!!

Not my favorite property. I’ve stayed at many AC Marriott’s and this was by far the worst. Very noisy rooms, not much space and the valet parking was a nightmare. Took over 40 minutes to retrieve our car. Definitely not staying here again.

Great hotel. Updated. Friendly staff. Had an awesome stay. Would recommend.

Great experience overall

Rooms were nice and clean. Front desk rep very nice as well as valet parking was very easy to access

Easy access to Broadway with all the action. Rooms are nice and modern.

The rooftop bar/restaurant is so wonderful, pool is peaceful and super pretty, comfy and cozy feel to the room, loved the wood like floors too. There is a gym and plenty of places to sit outside with amazing views. The staff is friendly and helpful. This was a great location and was less expensive than the others. I was worried at first but it was amazing. Despite the Nashville noise, it was quiet in my room. I will stay here again.

Nice. Clean. Some staff not very friendly. The $18 breakfast was no better than any free breakfast at Holiday Inn. Coffee in the lobby was put away too early.

Easy check in, valet, and checkout. The room was as advertised.

Excellent hotel. Everything was clean, both room and common areas. Really nice lobby bar and great views from rtb! rooftop bar. Was nice having a steakhouse on site too. And, of course, the proximity to Broadway. Couldn't have been a nicer stay.

Rooms were clean and staff was very nice and helpful.

Yes

Nice and clean and reasonably priced.

The hotel was nice, the staff was ok. I was a little thrown off when I got a message from them at 6AM that my card wasn’t charged (because I was traveling and locked my card) and they’d cancel my reservation at 12pm… even though I selected pay at property. I assumed like every other stay that we could pay at the property when we got there. I called immediately and paid so that was taken care of. We selected 3pm check in because we had a restaurant reservation at 4:30 but even after having to call at 6AM we still had to wait until regular check in time at 4, and still had to pay the hotel holding fee at the counter upon check-in, so I’m not sure why they threatened to cancel our reservation if we’d still have to go through the whole check-in process at the property anyway. The bar and the food were cool. It would be nice if they had room service.

Yes

Staff very courteous, hotel well appointed, great location. In room coffee service could use improvement. Only one pod of caffeinated, no stirs.

Clean room. Helpful staff

The room felt very neglected. The bedspread had a stain. The bathroom and flooring did not feel clean. The room did not smell fresh and had a distinctive smell of make the previous occupant. Overall I would not chose to stay here again but rhe valet and front desk agent were professional and welcoming.

The property was amazing, and the staff was beyond exceptional. The only issue I had was that the bed was not comfortable. But that could be personal preference. Thank you.

The valet said it parking would be 60 for 2 nights when I got there and later found out it was 60 per night also breakfast could’ve been better maintained or served considering you have to pay for it other than that my stay was good probably would’ve stayed longer with better service

Excellent

Room was very clean. Staff amazing and all amenities were great

Great place. Staff great

Yes

The rooms were beautiful, property was spotless. Not real impressed with the 60$ per day parking or the $150 a day for “incidentals” hold on you card is ridiculous.

We found out too late that the bar and all vending of adult beverages close at 11 pm!?! Not the place for celebrations! Disappointed that hot tub was not available during our stay.

Excellent hotel.

Everything was wonderful!!

Room was clean and staff was courteous

Amazing!

We waited over 20 min to pick up our car when we left. You have to wait in a garage at the hotel to get your car, which is a small area. Cars get lined up and you have to wait for the cars in front of you to leave before you can. Some of the people weren’t even there to pick their car up, so empty cars were just sitting there, blocking others from leaving. There is an app you use to request your car, so people ask that aren’t even in the valet area. Best bet if you stay here is to find a garage to park in, if you want to leave quickly and easily. This wasn’t an option for us, as I have a bad knee.

Room was clean bed was comfortable staff was friendly

Staff was great

Excellent rooms, hot water, comfy bed linens and mattress. Very clean rooms, white and sufficient towels. Excelente location. Very nice personnel. Easy check in and check out.

Room was great and staff was excellent. Breakfast was overrated though.

Only 1 negative. On check out day, I assume the maid staff knocked on the door at precisely 8:41 am. Knocked 3 times, waited a few seconds and opened the door!! Good thing I had that latch on door and they couldn’t get in! Did not appreciate the lapse in security and privacy in our own room! I did bring it to front desk upon our departure. Said they were sorry and would check with house keeping. Ok, no amends offered. Not acceptable house keeping entering your room!!

Excellent place to stay for a concert. Has it all just right nearby.

Great stay

Room was great

Everything was wonderful

Very nice hotel. Short walk to Broadway. Super clean. Enjoyed our stay very much.

$65 per day for parking is unreasonable. Will not return and will not recommend

Dirty bathrrom shower head & sink wouldn’t drain and tub had hair all in drain.

Close to all the fun in Nashville!

Sold out when I paid for it.

Everything was exceptional. Didn’t try the breakfast as that was provided y the conference I was attending, but the food looked great.

Lovely stay

Toilet clogged twice. Elevator broke down. Zero water pressure and not warm. Wont be coming back..

This property was amazing. The only thing I can fault them for is that my bed did not have a fitted sheet and the mattress pad was torn on the end so it kept coming off the mattress. Other than that, everything was perfect!

Nothing comes to mind

I stay at AC’s often when I go out of town. This hotel was very pretty and the rooms are nice. I was very disappointed that for $450 a night they didn’t make up our room, freshen our towels or do any housekeeping at all. We got there on Thursday, by Saturday they still hadn’t made up our room so I requested that we at least get some fresh towels. Got home at 3am, still no new towels. I it wasn’t until I called down a second time and was upset that they said they would make up my room the following day. So I was there Thursday, Fri, and Saturday night without fresh towels. And quite honestly, for $450 the could make the bed too. That’s not too much to ask. Sunday night I finally had a clean room just in time for checkout when I left at 4am to return home. Not very high quality in that area.

Area.

Loved the pool as well as the views from the room

An elevator was down during our stay. So the wait was a little long

The staff were exceptionally kind and helpful. I highly recommend this hotel.

Everything was wonderful!!!

Staff was super friendly. Room was clean. That all we need

Great hotel, will stay again!

VERRY GOOD

There were a lot of cool hang out areas around the hotel, between the pool and the balconies it was a nice place just to stay. Great views as well.

excellent

Great location for walking to Bridgestone arena and broadway. Nice and modern hotel. I would definitely choose this hotel again.

Excellent!

Would not stay here ever again even if they paid me. Had many issues that they would not try to solve so we checked out at 10pm and asked for a full refund which they did honour however it took 6 weeks of phone calls to get it.

The hotel was nice. The check in was bad because they kept changing times. Told us to come back in 30 minutes room would be ready then came back and they said another 45 minutes. Stayed 3 days they had 2 elevators and one was down 2 days and it’s a 21 story building.

Valet is very good and helpful. Pool bar could use an update IMO-

Hotel was clean, but asked for extra towels, never received them. bathroom lighting very dim

Nothing that we did not like! It was a fabulous stay !

Great pool area good was good at the outdoor bar Breakfast buffet was disappointing but overall very good place

Was told we were getting an upgrade. Ended up on the 22nd floor with no blankets on the broken Murphy bed. No towels in the shower but don’t worry if you need to wash your feet the water covering the bathroom floors might help. But make sure they clean it first. The couch would be a perfect casting couch the way it was designed and the table with chairs stacked on top made it the most un-charming room ever.

Great location and friendly staff

We pre booked a king size room with one king bed with a high floor for a view. At check in they told us the AC broke in our original room so they put us in a better room. This room ended up having two beds and a brick wall to look at out the window… when I went back up they couldn’t move us as they were fully booked and gave us breakfast credit and 20% off but would take a long time.

Great location! We were able to walk back from broadway each night.

1

Enjoyable stay, staff was great, informative, and accommodating.

Love this hotel great location. Safe, comfortable beds

Good location, perfect for first time visiting Nashville.

We had a great stay at the AC Hotel . It was beautiful very nice rooftop bars that we were able to relax . Thank you

It was great!

Very clean, close to most things we wanted to do and great staff

The hotel is very nice

It was very difficult to park the car! The hotel registration is not on the 1st floor, it is on 6th floor. Also, the bed sheet was totally broken and they did not come to change it until 3rd day of our staying there. No bath robes, no slippers, ….

It was great

The room was clean and comfortable. I would stay at this location again.

Phenomenal! As a person who travels many times and have found myself in areas and situations that are not welcoming to me, this hotel treated me with the upmost respect. Thank You!

Great trip

9/10

Superior service by staff

The property is great for an elevated weekend on Broadway! The pillows are a little uncomfortable. Could use some new ones.

Wow!! We had an amazing time at the AC Marriott in downtown Nashville. It was very clean and welcoming. The gentleman that checked us in Thursday July 17th was a rockstar!!! The pool and bar staff were very friendly and efficient. We had the best time hanging out at the pool :)

The only this I was not a fan of way the 55$ a night to park after paying for our room. They have zero parking. Otherwise everything was amazing!

Chair in room very bad, they replaced. Water all over floor next morning from air conditioner. They repaired. Had to have fan all day to dry up wet. Only coffee enough for one person, had to ask for and they gave it. After all this they didn’t check with us or give us any refund at all.

Water pressure is horrible.... but generally a very nice room. Comfortable beds.

Stay was great. I came here for the rooftop pool and bar. Great view of the city and just a block over from Broadway.

Great little stay while we eloped and visited the city for the 4th and a concert. Great location close enough to broadway but far enough to escape the craziness if needed

The only good thing was pool and guys at valet parking were friendly and helpful

Nice place to stay ..great location but cars in street a little too loud

Elevators are quite slow and there are only two. You’ll be thinking of taking the stairs quite often. Had a few rooms issue with reservations, so multiple trips down the elevators to the front desk is arduous. Staff was friendly but understaffed

This was our first and last time we will stay at this hotel. The location was not convenient nor was the access to areas in the hotel. Registration is on the sixth floor, which is not convenient. There’s only two elevators in an 18 floor building so the wait on the elevator was very long and the elevators were very packed! When we checked in, we were not told of any of the bar, pool or lounge areas and where they were located. We did not realize they had a restaurant that served breakfast or that you could get lunch out by the pool We had no idea what the hotel offered. The room was very plain and did not feel like it was a place you could relax. It was very clean, but not comfortable. Check-in was very stressful as well.

only negative on my check out date 8am housekeeping knocked on the door to see if the room was vacated,

There is a deposit of $100.0/nt even if you select pay at the property. They will run your card the night before and cancel your room if it isn’t collected. There are no dressers in the room. Thr rooftop bar is phenomenal and so is the pool. But the pool was way too busy to find a seat (it’s shared with the SpringHill and another one that I don’t remember the name of). We had a newborn and there were no cabanas available to rent and nowhere to sit, so we ended up having to forgo most of our pool plans. Our oldest was pretty disappointed. Overall, nice property, but thr pool exclusive so it doesn’t even make sense to pay that much more to stay at AC vs. the others unless you just want access to the rooftop.

Need more wait staff at the dining areas as I was ignored and got faster service calling Uber Eats. However the week we stayed here was comfortable and a place I would happily recommend. Hats off to the check in staff who surprised us with our anniversary by making a wonderful gesture decorating our room.

Great

Great location. Easy walk to Broadway. A few of the staff were a little curt at times but overall most were super helpful and nice. We would stay again.

Beautiful hotel, location great. Has 3 restaurants but no room service so you have to walk either out of hotel or down to the pool bar for food if your looking to grab lunch. Pool bar under staffed the 2 bartenders and food support staff were running around like crazy, trying to keep things going. The kitchen ran out of paper so some people never received food. The ones that ordered after the issue fixed took a hour sitting waiting on to go food. Didnt want to buy a drink, took us 35 min to pay our tab the day before in 95 degree weather, standing in line and the drinks are outrageously priced for a cup smaller than a red solo cup.

Loved the pool and amenities. Coffee in the morning on 6 was very much appreciated. Only thing I would suggest is that the staff answer the phone more promptly.

Gorgeous property very clean and the pool was amazing

Had an amazing stay! The staff had impeccable customer service. The room was super comfortable and clean. Would stay here again!

for any occasion .

Nice hotel

Very nice place to stay. Family-friendly... and the folks who work here are kind and helpful. :)

The staff was professional and helpful. The hotel was very nice!

Great location. Super clean. Pool awesome.

Great stay!

Had the best sleep! Beautiful place!

Very welcoming nice hotel, definitely stay again.

Walkable to Broadway and restaurants. Check in/valet very easy.

Everything to the food, service, and cleanliness was top notch!

Great location and staff for a long weekend.

Getting housekeeping was very challenging, you had to schedule and then they didn't come.

Extremely wet damp feeling in room - concerns of mold. Also wasn’t aware my room was adjacent to 21st floor bar

We enjoyed our stay at the Merriott, we would definitely stay there again

It was close to Broadway.

Awesome place. RTB is the best

Very convenient to the sites we wanted to see; were able to walk to almost everything. The patio/deck on the 6th floor was lovely - great place to admire the city while knitting & visiting.

Great place to stay. Great customer service

Good location but wifi and water pressure lacking, which didnt seem acceptable for the price of room.

Hotel keeps charging me for random amounts, and will not give me a reason why. They keep claiming that I will be refunded, but they won’t actually do it. Also, the bathroom smelled like raw sewage.

Hotel was great, very nice and centrally located. The food at the bar was terrible.

Very convenient location, staff is very friendly and rooms are very clean & spacious

Place was very clean.

Excellent stay

Worse customer service ever very rude

Nice hotel in the heart of everything! Easy walk and fun roof top bar!

The property was nice but I paid for a suit because I was having company come by. I arrived and the internet would not connect. I messaged the front desk and they responded promptly. The IT tech responded late in the night and then wanted to run a cable from the bedroom to the front room. He even said himself it was quite ghetto. The TV however connected in the room but I didn't want guests in my room. This ruined the whole night for us. This was whole point for paying for a suite.

Room was nice, outside noise from the road made it hard to sleep. Shower was a little wonky

Hotel clean and a close walk to Broadway! Pool was nice. All the hotel staff were very nice!

Location was excellent

I liked it

We had to stay a extra day and they was very nice and helped us--DJ helped us--shoes wet and told us to use laundry . Everyone was so nice.

The front desk staff were a bit abrupt and rude when I checked in for the 3rd time after the check in time. After a bit of attitude the stuck me in the room that was identified with a noise symbol outside the door and I was able to listen to a large AC unit outside my window on a small building for 5 days.

We were not told at check in that we needed to request housekeeping we didn't get the service our first night. disappointed but other wise the hotel was just fine.

Very nice hotel. Great location to music row and other attractions.

Cleaning rooms you need to request

Great property, but its proximity to Broadway makes it very noisy.

Loved the Junior Suite and wall-to-wall windows and the balcony. Great views and super convenient location.

This hotel is mostly average. Normally that would be good enough. But they pump sn aroma in the lounge/check-in area that was awful and it was so strong it gave me a headache. couldn’t relax in the lounge at all. On that issue alone I wouldn’t stay there again even for a good price.

Good location. Great pool area if it gets hot. Coffee and breakfast area were just OK.

Beautiful hotel! Great location! Wonderful staff! Loved it!

Everything was great. Just didn’t like that they don’t offer room service. But it’s whatever.

Staff , Hotel is so Clean

The property was beautiful that’s why I am so disappointed. I even left messages and emails to address my concerns and they made false promises to fix issues.