Royal Art House H Duomo by ClaPa Group Dislocated Hospitality

The room itself was large, comfortable and clean. This is Not a Hotel. This is a room in an old residential block. Don't believe the pics of water and deck chairs as advertised. The keys had to be collected at another location 2kms away. The staff have little English ( yes, I know I was in Italy), and little patience. My data roaming stopped so I could not book in with their QR code, which annoyed them no end. They demand a €200 bond which will be returned in 15 - 30 days! My room had a faulty toilet maserator which would turn every 20 - 30 seconds making a huge noise. When I complained to Booking.com, they passed on my grievance to the "Hotel" owner. Nothing was done. No compensation or apology. I am waiting for my €200 bond to be returned....

The room was excellent, very clean and it came with air conditioning. They would clean it daily and leave new soaps. The bathroom had an electric heater for the towels and a pretty decent hairdryer. The spot was great, near centro historico. An affordable room with high quality amenities.

This is a mafia. Make no mistake, do not book. I booked a hotel and after confirmation, they asked me to register online. During registration, they asked me to deposit 200 euros with a credit card. They stole my card in the metro in Rome. I only had cash. I asked to cancel the reservation. In this case, they would charge me money. I said I would go to the hotel and register there. But they did not let us in the hotel. Only the cleaner was there. They sent us to the central office, quite far from the hotel. To the Klapa Group House. Where they did not even hear us. Either register online or leave now. There is no waiting room here. We were tired and exhausted and went to another hotel. Booking.com did not help us either. They made us pay the money and did not let us in the hotel. It is legalized robbery.

DO NOT BOOK HERE. They will charge you security deposits of $200+ per room and never refund it back to you. Also, the ch

Location and rooms were okay, close to the city center, the property was cleaned when we entered and we also left it clean and in the same condition when we left the apartment after 3 nights spent there. We reported an issue with our WIFI on the second day of our stay and although there was an answer from their official Whats App channel, no one came or followed up on us, so we didn't have WIFI for the remainder of the stay (2 out of 3 days in total). That is totally unprofessional! The bigger issue is that they are still owing me 400 euros which I paid for the security deposit on the 17th of October 2024 and although it's been more than 30 working days from that date and we left the property thoroughly cleaned and in the same shape as we arrived, no money has been returned to my account. Totally unacceptable and it looks like they are trying to scam our money!

Good

The room had high ceilings and unique fabric covered walls, the small balcony was a pleasant addition. The hairdryer worked and blew hot air, which is not always a given, light switches by the bed were convenient. Going through two locked gates and two locked doors to get to our room allowed us to feel very secured. The check-out process was a breeze (all we had to do was leave) this was exceptionally convenient as we had a 4am departure. The check-IN process however was not quite as convenient....... Checking in with the ClaPa group was a headache and a half, the stress of the check in process makes this otherwise adequate room not worth the trouble in my opinion. To make the process of check in clear, (because I do not believe it is clearly stated enough on booking com), upon arrival to Naples one must go to the check in office, which is a separate and possibly quite far from property you booked (in our case about 25 minutes by foot), and there you must wait as bruskly tempered staff instruct you how to check in online. Only then may you trudge back to your booked room and set down your bags. Ignorantly, my party and I went first to the address of the booking only to find nothing. Calling the number listed on booking.com connected us to an agent that couldn't speak or understand English. After more than 30 minutes of standing on a dark side street with our bags (feeling extremely vulnerable in the rough and dirty metropolitan environment) an agent responded curtly to us via booking's chat telling us the address of the check in office. Next was the aforementioned walk which led us through both overcrowded loud avenues and desolate and frightening alleys. After check -in we walked the same route and then we were able to get to the room with no additional trouble. The whole process took about 90 minutes for us. We weren't the only ones lost and confused, a group of elderly travelers with large wheeled suitcases were also at the check-in office upset and exhausted and seems to have been as ignorant to the check-in process as we were. It makes me angry to imagine those poor old folks lugging those bags for who knows how far to and from and to their hotel through the gritty streets because of the lack of communication from ClaPa. As for the room itself: it had a subtle but noticeable chemical smell which turned my stomach. Likewise the tap and shower water also carried a vague chemical odor.

The hotel was very clean, and the room had a fridge, which was a nice touch. The location was excellent, being very close to the railway station. I was required to pay a deposit of €200 per night, and I’ve been told the refund will take 15 to 30 days. This is unacceptable, and I sincerely hope I will get my money back without further complications. Moreover, there was no kettle in the room, which I believe should be a basic amenity. There was no reception, which made communication inconvenient and frustrating. Additionally, the lift required payment to use, which is highly unusual for a hotel. Thankfully, my room was on the first floor, so I didn’t need to rely on it. Lastly, the room was very small, which added to the discomfort. While the cleanliness and location were positives, the lack of essential facilities and guest-friendly policies left me dissatisfied. I wouldn’t recommend this hotel unless these issues are addressed.

After going in person to office to complete forms, walked 20 blocks to my room. In back of palazzo, so very peaceful. All amenities were provided. Great shower! Happy for last minute, convenient accommodation. Grazie! Obligatory $200 deposit. Will be happy to have money reimbursed. Note: on line forms are suspect ?aka English translation is suspicious and made me hesitant to complete form on line i.e. sex-male or female was written as "bad" (male in Italian) or female-doh! ClaPa needs to review and update forms (in English, at least) to command correctness and confidence! Thank you. Lastly, elevator going up cost 10 euro. Didn't have any change...

Nothing no advance notice of deposit

The location was good, close to the station and the metro so travelling round Naples itself was easy. It was also close to day trip pick up points. The shower was appalling, like standing under a low pressure tap. I had to contact reception about excessive noise one night and they ignored me. Worst of all, I had to open a dispute with my bank to get back the security deposit I paid, as it was not refunded after 14 business days despite the very passive aggressive, capitalised in places, email they sent me to say it would be.

there is a kitchen but no glasses, plates, knives and forks! these guys charge 40 euros for one night's stay, but to make a reservation you have to go to their website where you are required to pay another 200 euros of mandatory deposit, which is not mentioned on booking, and if you do not pay, you will not get into the accommodation facility, and the most interesting thing is that they promise to return the money in 30 days, after 30 days no one returned anything to me and I had to demand my money through booking, so I'm waiting and hoping that they will return it

Nothing Not supportive staff and their behaviour is not good

It was clean and in the middle of the city . The door was hard to open.

No one helped me to get there I didn’t use the property and no one helped me No at all I don’t used and I didn’t get my money back or re schedule for another day

like nothing they want payment again for the stay, they had taken from us when we arrived but we already paid on booking.com

The location was not bad That you need to pay 200€ extra of guarantee. So the price of the room is more expensive than the original one

nothing They make you give a 200€ deposit and keep it!!! Thankfully we re-booked but weren‘t able to cancel cause it was last minute so we lost our money!! DONT BOOK HERE ITS A SCAM!

Please read before you book!!! I can’t say anything good as the whole experience of my stay was not pleasant. From the check in to the return of my deposit all it was a nightmare. Not to mention that the reception is at the other part of the city… I booked the hotel in a rush and I didn’t noticed that they require 200 EUR deposit as otherwise you won’t be able to check in. I was traveling on a budget and I booked the room for 80 EUR (2 nights) but if I wanted to check in I had to pay 200 EUR which will be returned 14 working days if you pay by credit card or 30 working days if you pay by debit card. As I didn’t have a big chose and I didn’t want to lose the money already paid I checked in and paid the 200 EUR with my credit card. Here comes the problem again after 14 days of my check out I didn’t receive my money back and I started messaging the property but they kept replying to me with the same template message that the money will be returned automatically 14 working days after the check out if you paid by credit card or 30 days if you paid by debit card. I continue messaging them asking them for the details of their Accounts department or somebody from the Management but they kept replying with the same template message until a week later they just decided not to reply to my massages at all. I then contacted Booking.com directly and when they contacted the property they received the same template reply for the 14 and 30 days refund. I continue the conversation with Booking.com and when they contacted the property again I received an email that the company declined my claim and attached the same template… So after 29 working days I finally received my deposit on the Saturday on the 30th day after I checked out.. Absolutely disgraceful!!! For 2 days stay to wait months to get your own money back… Please check the Google reviews as well, some people were waiting to get their money back for months!!!

Im still waiting for the deposit 300$ back