Relais Villa Montedonzelli

The room was clean and light, with a tiny garden tucked in at the side, where our dog could run, sniff, explore and just be happy! The breakfast lady on the first day was a gem - let us eat in the room when my partner was sick. Bless her! While it felt a little rigid to have to predict our appetite in advance - especially on vacation - I can understand the effort to reduce food waste. Naples feels like a lot by itself - wild driving, loud people… But the pressure was already building, as they insisted we share our arrival time down to the hour. I get it, timing matters, logistics matters. But we were on a road trip and pressure doesn’t really pair well with that. Oh, the breakfast form - a list to fill out the day before, ticking off items we might crave the next morning. It felt a bit overly structured, like we had to predict our hunger or mood in advance. I mean, traveling makes your rhythms fuzzy, and there’s something so limiting about being locked into a croissant you might not want when the sun actually rises. Our room was just beside the kitchen, and at 6:30am, what seemed like a quiet prep for breakfast turned into clattering, voices, and a lack of soundproofing that made it hard to sleep through. Besides, guests were talking as if the day had already stretched for hours.

I didn't like that I twisted my ankle, but that was while hiking the Vesuvius! (In case it's not clear,this is a joke)

Good

Staff was very warm, giving a lot of useful information about the city.

Superb

The staff were polite, courteous and very helpful. We loved the room decor and the tall ceilings and balcony. Would definitely recommend and would stay there again.

2nd visit in a couple of weeks this time as part of a party of 6 Great again Caring staff led by Maryna who assisted with checkin and transport

We had a smooth and easy check-in experience thanks to Marina, who was very helpful. However, the management of our reservation by the hotel director was extremely disappointing. I had specifically booked a room with a backyard and grass for my service dog, but upon arrival, I was given a different room. When I raised the issue, I was told that the director changes reservations and rooms based on his own preferences and makes these changes without informing the guests in advance. This caused significant inconvenience for us. Additionally, for the price we paid, we did not expect to find a room with a completely broken mosquito net and a damaged sofa bed. Despite the inconvenience they caused, they repeatedly asked if we wanted to pay an extra $10 for breakfast. I believe a gesture of good customer service would have been to offer it to us, at least as a sign that they were willing to make up for the mistake. Unfortunately, this was not the case. Overall, a highly disappointing experience, and I would not recommend this hotel.

Good breakfast Unfortunately aircon was not working but didn’t bother us too much

Lovely place, great rooms, very clean and tidy

The staff was very nice and accommodating. The area surrounding the facility was intimidating. We walked to a local pizza that was very good. Unfortunately, the majority of the people we encountered in Naples were not friendly. It was disappointing how unwelcome we felt. Naples airport staff is by far the worst we’ve ever encountered.

the location was very good, it's in a quitely neighboour but still close to the center by metro. The hotel had a good atmosphere, it was very clean and the staff very friendly and helpful. Just a wish. It would be nice if there was a kettle to make a cup of tea or coffee when the hotel is unattended in the afternoon or evening.

It's a very nice, good and quiet area, with cosy accommodation and friendly service. Very good location for exploring the city of Naples.

Breakfast was cooked fresh with delicious coffee and croissants. Good snack bar also provided. Staff were great at communicating with us throughout our stay, helping us with locating the hotel and helping by us organise travel to and from the airport. About a 10 minute walk from nearest metro station, with buses operating not too far away. Could only watch Italian TV. Was unable to use streaming services.

This beautiful old villa was calm and comfortable and a great location to relax and unwind after a busy day sightseeing. The staff were so helpful and called taxis and gave us dinner recommendations whenever we needed them. Very comfortable beds and great air conditioning. This is a very safe neighbourhood with a great local cafe which stays open til midnight.

Very comfortable italian ambient

Superb

Location very convenient, good renovation and nice rooms. Very good breakfast, very kind staff. A little noisy in the morning, having the kitchen right below my room. Bathroom a little small to my standards. No lift. TV not working (regional retuning not updated to the TV that night).

Superb

Nice setting , lovely space for breakfast and breakfast was delicious Occasional noise from neighbours