Red Roof Inn Plus Chicago - Naperville

Staff friendly. Clean room

Room was dirty and run down. Staff was horribly rude if you need assistance and tv didn’t work but they wouldn’t move us or fix it

Everything was really good but I really appreciate yall

Front desk staff and housekeeping is very nice. Prime location in Naperville and close to the highway and lots of shopping. Very comfortable beds and nice room design. If you use booking.com your reservation might not be received properly. There was lots of miscommunication which was frustrating at first.

Room was still dirty and beds was still a mess with the room smelling like pee

The property was run down and it looks like a tenement housing; they advertise weekly rates on a banner. People were hanging out in front of their rooms since. We cancelled our reservations and took the loss.

Foul odor in rooms. Improper smoke of weird substances resonating into rooms. Activities from sketchy customers allowed on site. Not family friendly due to improper activities on property. Be careful to not ingest dangerous substances from the air. This has a touch of skid row.

I would stay there again.

They charge me an extra "deposit" when l check, which it supposed to give it back when l check out, and l havent get it back

It's ok. Nothing bad...just a room. No fridge or microwave

location no internet and insane smell of chlorine (cleaning products)

The staff and stay overall N/a

I really appreciate the Expedia who helped to booked my reservation but not satisfied with the hotel as they charged me extra as they couldn’t find my reservation in their system. They don’t know what they suppose to do . But really happy with Expedia on line service.

The stay overall and staff Nothing

Great

Muy sucio y no dan mantenimiento de limpieza

Good Wasn’t Secure

Great staff polite house keepers

P

Staff and cleaniness was top notch but the place looks and smells old

Got 3 rooms. When my son entered his room, someone was already occupying it. His family got upgraded to a new room no charge, but it smelled like fish and we elimated the smell with body spray. My other son's room smelled of mold and there wasnt a plug for the daughter to take a bath. My room was very nice and clean, but our coffee maker, a light, and a plug in did not work. Workers came up to one of my son's room late at night verifying someone was staying in the room. Very thin walls. 2 Grandkids were kept up by banging of a bed against the wall. If you know what i mean. Again, kudos to Kenney, he is a wonderful individual. Thank you for your warm heart.

Clean rooms

There was hair on the bed sheet

Staff provides excellent service and accomodation!

Very clean room. Extremely surprised. Other locations are not as nice. Front desk lady was super kind.

It felt like home. The shops and restaurants are nearby. I'd stay longer if I could. Honestly, just the rickety cart. Other than that nothing.

Na

Good staff clean rooms and good housekeeping

Wish they had a lil continental breakfast

It was OK Have a better breakfast

Short stay

Short stay

Room was very clean actually Everything was Quick check in

Tv kept messin up.

There was police activity at the motel all weekend, there was urine on the toilet seat and the front door was broken (had previously been kicked in and wasn't fixed).

The front desk staff was fantastic. I cannot remember her name, but she was a tall, beautiful African-American woman just the best customer service I’ve ever experienced in a hotel. Comfortable beds, clean sheets, clean, bathroom everything you want in a hotel

The rooms need coffee pots

It had cockroaches, and the sheets were dirty

The place is obviously outdated, but it's not terrible in any particular way, and was a great value, I would gladly stay here again

Yes

The area was sketchy, the sheets were dirty, and I didn’t feel safe.

We reserved a king size bed and was given a double bed. The internet was very spotty at times.

Great

Great Everything

Floors were dirty and I felt a lot of debris under my feet, when walking across the floor, the keypad didn't work on the safe and the bed light didn't work, it doesn't seem like my room was well maintained.

Clean and comfortable

Ok good

Room had an odor & air conditioner was damaged. my room was really far from the customer service area and we literally got snowed in. No use in complaining and trying to get a new room. Cheap price cheap experience

The gentleman at the front desk was so nice! He had such good hospitality & gave us good recommendations about things to do while down here because we are not from Illinois. We had been on the road for a long time and they don't have a public bathroom. He was kind enough to let my sons go behind the counter to use the employee bathroom. He was honestly the only good part of the experience there. This place is a dump. As soon as we walked in, it smelled like active mold. I go to turn on the heat & sure enough there is active mold in the vent. There was mold at the baseboards in the bathroom & on the ceiling. They didn't even give us enough towels. You could tell that the floors had not been mopped bc they were dirty. I would never come to this place again.

Awesome service at the front desk. Very friendly and courteous. We were assigned the first floor but last room at the end right on 59. We were worried about the noise but it was fine inside. The parking lot had a few stragglers making TicTocs. Over a fine stay. But I’m not sure why it’s advertised as a RR plus.

Cleanliness and staff are good.

Good parking, Good staff. Quiet Building.

Ac is very old and couldn't read the panel do to it extremely faded. I wish they had more channel options.

Room clean, staff nice

Clean

Clean rooms nice staff

Very nice and accommodating the front desk staff, especially Kenneth was amazing

> The staff were really nice and helpful, and the rooms were okay, but not quite worth the price. It didn’t really live up to the ratings. The price feels a bit high for this kind of place. It’s fine for a quick overnight stay if you’re traveling and just need a place to crash, but I wouldn’t really recommend it for families.

Everything was ok I just haven’t gotten my deposit back yet

Absolutely impressed

Room Review: Two Double Bed Deluxe - It looked exactly like the picture on Expedia. I'm not joking. Beautiful. - Fridge and microwave were clean and worked like they were new - I'm not sure what the upgraded to Premium sheets were like, but Deluxe sheets were soft and cozy. - The water pressure was terrific. - Only two towels in the room, my only complaint, so I would call ahead and make sure to pick up more upon check-in. - The bathroom and sink area were not only spotless, but with the decor and decision making put into the actual shower/bath combo, toilet, and sink style, I would have guessed I was in a hotel similar to where the rest of our team stayed. Wonderful!! - I am hands down picky about a bed. I am very happy to report that when I say the bed was comfortable. IT WAS COMFORTABLE. Even my picky teens were thrilled after a full day of soccer games and driving 5 hours to get there.

Clean room

Stayed for 2 nights and they dint even clean the room

Dirty room, more dirty ac, it took 40 mins to take bath then imagine the pressure of the showers. Smelly room. Never go again.

Decent one

The rooms smelt like meld

Nice location.

too old and not clean

Good location. Nicely furnished, clean well maintained rooms

The light over the bed was out when I checked in. I advised reception. Nothing was done. The toilet tank ran constantly, making noise. No housekeeping during my stay. Lots of chipped, worn paint, plus the corridors particularly around the elevator are quite worn. Not much maintenance for some time, apparently. You get what you pay for.

Very disappointed.

Yes

Brother is handicapped. Made reservation for 2 nights—Friday and Saturday in a handicapped room. Called the Hotel itself to verify he had it for 2 nights. They couldn’t give him a walk in shower for both nights, so we opted for the tub with safety rail for both nights. He has a serious balance problem and needed this safety measure. He opted for use card on arrival instead of using prepay because he wanted to use a different card than the night before. While he was at a reunion event they cleared his room, rented it someone else, refused to give him his things back, and refused to give him a receipt. Now they are charging him twice as much for a whole NEW reservation for tonight, and he needs the handicapped room, they haven’t got another, and needs to get ready for tonight’s event— which was the main reason for the trip in the first place.

Good

Was a decent red roof and great area to stay in- lots of food and lots to do

The only complains I have are very minor. Larger bath towels,and an in room coffee pot/kerug

Good but no coffee cups for coffee. They do not bring new towels each day . Staff was glad to help

Great

Not good

I enjoyed my stay!

Excellent front desk dude!

TV in our room did not work

Looks weird from outside. Got the job done though. Bed was clean

Smells of urine. Sketchy area and sketchy people. Booked another hotel that very night. Would NEVER stay at this place!

Ok

The pictures definitely look better. We couldn’t even see the thermometer number because of how old it is. It wasn’t dirty but it’s definitely very outdated. Just spend the extra $ and get another one

Room was good but there was a section of baseboard that was off the wall

There were no soaps in any of the dispensers which was listed in the description so i didn't have what i needed plus the TV was having issues working. The toilet didn't feel stable so i checked and one of the fasteners that holds it in place was completely off. Staff is very friendly though. It did feel clean. Just a few hiccups.

Unfortunately when I checked into my room the bedding was filthy and the sheets were covered in hair I immediately notified the front desk and was given another room upon checking my 2nd room I observed that the air conditioner was broken missing the face of the air conditioner it didn’t work how it was supposed to but at that point I was in deep need of a place to sleep for the night so I didn’t complain the bedding was clean so that was okay with me.

Falta limpieza

Staff was nice, bed was comfortable. But room smelt and the tv didn’t work.

Great customer service, clean, overall great 😊

But for the smell of pee in the elevator, I'd say the overall experience was good and the room decor and renovation was great. Will stay again if the elevator is cleaned up. Had to avoid it on my way out.

The staff is friendly and helpful.

good

Its very quiet there. Very clean and the sheets keep you right

Great wonderful quiet, peaceful, clean great hotel

Staff is helpful and friendly and most guests are sociable.

Overall good experience

The only good thing was the price

One week and no room service I can’t breathe. Oh my God that was so bad. I don’t like it.

Leak in the ceiling and they are doing anything for us. It was dirty and loud! Horrible customer service

Quiet. Restraunts close by.

Base on the area, the place was smelly with urine all the elevators and corridors. The lady receptionist was not very hospitable, the room has no amenities, the only good thing was housekeeping.

Sink is leaking. very bad sinks

They did not provide doggie bags, there was poop all over.

Nice and cozy

Worst experience in life. Dirty and smelly room, full of dog hair and the mattress smell really bad. Flies inside the room.

The staff and the room itself were great. The property looks kind of shabby on the outside, but the room was clean and nice. I was hesitant to stay somewhere where the door opens to the outside instead of a hallway, but I didn't have any trouble. There's a Panera next door for breakfast.

Overall, did not feel safe at this hotel. I got there. I cut my losses and went to a different hotel the outside entrance of the building I really dreamed unsafe and there’s really no privacy very loud dirty community.

The property was in good condition and rooms clean. My low rating is because I prepaid through Expedia and am seeing additional 90 and 50 dollar charges from the motel. My understanding was I paid a refundable deposit and an early check in fee which was the 50 charge but I'm not understanding why the additional 90 dollar charge. It's as if they charged me as a walk in on top of the prepaid Expedia rate I paid.

Good

There was an altercation with a couple right next to our room. They were very loud and the police were even called. The stay wasn't very peaceful. Upon check out the front desk staff wasn't very cordial or friendly. Very "matter of fact" with her responses. Not warm at all.

Nice quiete cozy clean inside

Was ok for a stay but a lady at the office was not friendly at all her name was Kim & she has long braids (blondish in color).... Crossed paths with her multiple times over the weekend. Never a nice encounter!

Really easy check in & check out process. Near the highway so a little noisy, but not too bad.

Good

Good

Convenient semi-rural area staffed by friendly and efficient personnel. Mona, the desk manager was especially efficient and friendly. I'm glad we stayed

My stay was okay at the Red Roof Inn but my room had a lot of wear n tear to it. The faucet was shaking and the sinks hot water was not getting hot. The doors had dents and tears to it and the key cards given to us had both marks on them. The room was presented as clean but there was still dust on the hair dryer and ironing board. Then because it is summer there were fruit flies in the window and we had to constantly fight them off. When we tried to get clean towels and trash service there staff is off for the weekends out there so I had to obtain the towels myself which was not cool.

Do not recommend- got there a little after check-in time, all for them to tell me that there were no rooms available. I couldn’t wait for them to give me a room, as they said they were not sure how long it would take. Even then, I requested a refund and I was still not given it even when it was their fault.

Decent property. Clean and got the job done for my 2 nights

Staff were all so wonderful.

Great

Traffic noise- you can hear clearly ( though window), but quite between rooms. We have or fur baby with us, couldn’t hear other dogs barking. Easy to find/ good parking.

It's great that it's set back from the main road provides additional privacy and silence.

Won’t be staying there ever again, my bed was broken, like the box spring was

Highly recommended!!

It was a good night stay

Economical and safe.

The hotel is comfortable and clean and the staff is friendly

Pillows too flat

Terrible hotel, terrible management

Due to lack of funds to cover deposit ($55 on a hotel with an $85/night cost) I was unable to check in

there were smokers

The woman at the front desk was friendly and explained how to get to the elevator to the upstairs rooms.

Affordable, Good customer service and clean rooms

- Shower was not clean - Fan in bathroom was so loud it was uncomfortable to be in the bathroom - hot water didn’t get very warm

Great place

I always grew up thinking Red Roof Inns were really cheap and on the “lower quality” side due to the low nightly cost and average amenities. This Red Roof Inn Plus+ had both the awesome nightly rate AND higher comfort levels than I’d normally anticipate from a motel. The room was so comfortable and well maintained and was the most accommodating accommodation I’ve stayed in on my week long roadtrip across the country. I would stay here again and again.

No

Excellent

Never again will I come there

Not clean

Great

Ok

Check in was really slow. When we asked for a room around back instead of outfront by a very busy noisy highway she said there weren't any available and they we about full. She then gave us a room that was already occupied so we had to go back to the desk to fix. Then she gave us a room around back.

It was horrible and smelled really bad I want a refund

The outside of the property was littered with garbage, cigarette butts and dog poop. There were continuous cars racing outside. The room was clean but there was no frig or microwave. The bathroom was so small you had to stand sideways to close the door

Room condition not good

Did not check out the condition of the room until after I completed check-in. BIG MISTAKE. The property was in disrepair and it looked like subsidized housing with people living there regularly grooming their dogs outside, vehicles with smashed windows etc. Walking into the room I almost choked from the smell of smoke. Went back to the lobby, Kendall the front desk agent (very pleasant) went up to the room, came back and agreed it was unacceptable but could not process my refund and told me only the Manager could complete a refund who wouldn't be back for 4 days. They asked if I wanted a room swap, I said sure, as long as it didn't smell like smoke. Agent left for 5 minutes, came back and said they didn't have a room that would be suitable to swap me to (can only assume the other rooms they were considering smelled like smoke too). I emailed the Manager and will have to wait to see if I get my refund. Note: the room itself looked fine if it wasn't for the smoke smell. Also note, all rooms are accessed from an outdoor corridor so safety may be a concern for some.

The hotel was close to my destination. Service at desk was not particularly friendly or expedient. Property was dingy, from the elevator area (piles of garbage and laundry) to the rooms (a/c and heat unit was grid with wear and tear, stains, and dried food debris stuck to unit). Bathroom was tidy. Floors were clean. All doors face outside, which made the traffic noise from very busy Rte 59 a constant barrier to peace and quiet. I was not impressed.

Database fingerprint checks JJ113

No

It was okay but I think unsafe because I cop showed up saying what we were doing? And to be careful

Building is getting old and shows it. we had kids running around late outside our room but we were right on top of the elevator.

Lo peor me fue ,la muchacha de la recepcionista la peor me quito de mi tarjeta 56 más 86 estoy esperando a le rembolso de los 56 , por que me estafó 86 extra , más nunca rento un cuarto hay , no vallan a este hotel ,lo peor

Parking is easy and pets are free.

Firecrackers set off in the room next to me and lots of banging on the wall. hotel ran completely out of coffee for the rooms( at least that is what the person at the front desk told me) I was there for2 days and my room was never serviced. Also, cops hanging around, not for security but because there aparently was an incident

It was a nice place if you need to make a quick booking. The housekeeping staff was a little rude but the front desk staff was very friendly

Everything

Front office very un professional

The staff were friendly

Nice room, comfortable bed. No refrigerator or microwave though.

Elevator had strange smell

My family and I did not feel safe here. The front desk clerk that checked us in was nice, that was about the only good thing about this place. I booked 2 days only stayed one. My son was getting bitten by something. Told the front desk they did not seem yo care. Do not recommend this place.

All was ok

Room had roaches.

Great stay

Everything it close to my son house a d downtown

Didn’t give the wifi password. Had to go through extra steps to get the WiFi password.