Staybridge Suites Myrtle Beach - West by IHG

The room was perfect! Wish we were staying longer - staff was exceptional! I had an 11 year old, 4 year old and 2 year old and all the staff were friendly! Breakfast was amazing and great options for all of us.

Good location

Great suite very clean. Limited parking and noisey

I left because it was impossible to sleep they put the ac handler and blower in our room .the only room .they did not gibe me any options ....

This was a fantastic property with very friendly staff. Both the property and the room were kept extremely clean. If I return to Myrtle Beach, I will definitely stay here.

I had a great 2 night stay at The Staybridge. I enjoyed the complimentary breakfast and the social hour (free wine and hors d’oeuvres). The staff was absolutely amazing, they made you feel right at home. Will visit this hotel again!

No complaints at all! Would stay again!

Neat and clean

Once settled in the new room, we ran into an internet outage and Dominic went completely above and beyond. He personally arranged for a technician to come out the same day and get it resolved. That kind of fast, proactive service is rare and genuinely appreciated. Both Liz and Dominic deserve recognition for making what could have been a frustrating stay feel well taken care of.

The room was very clean. The pool and hot tub were amazing and clean.

Check in was easy and the clerk was friendly. The property is showing some age. It could use some Reno, but the staff works very hard to keep it as clean as possible. The room space was amazing. The bed was comfortable. The breakfast is amazing. Not continental. Full breakfast y’all. Hotel is conveniently located to broadway and Tanger shops. Check out was a breeze. Hotel is pet friendly. Will definitely be back.

Staff was courteous and professional. Breakfast was nice and well displayed

Very clean, staff was kind, clean rooms, comfy. Located right near the highway easy on easy off 10-15 mins or less to downtown Myrtle Beach. Close to tons of restaurants, Walmarts, stores, etc. Nice breakfast set up every morning and Monday-Wednesday I think are free nightly snacks which is pretty cool, they had a salad station, meatballs, fruits, it was a nice touch. Great price for everything! Pool wasn’t open when we went. But it was also still a little cool. So IDK if that’s the reason? Overall we enjoyed our stay.

The bed sheets had a red stain on them, which looked like a blood stain. The breakfast was wonderful.

Great stay very convenient

Rooms were ok for the most part. Basic upkeep would help. Bedroom door handle came off, door stop wasn’t installed which left the mirror behind the door vulnerable to be broken, room card key constantly had to be replaced. I would say the biggest issue was the animal waste on the property. Being that this is a facility that allows dogs it should be a top priority that the grounds are kept clean either by the guests or the staff. The hotel has a nice pool area and basketball court. Potentially a great place to stay just needs some attention.

My stay was great! Front staff was pleasant. Very nice lobby. My room was very spacious and clean. Enjoyed the jacuzzi. Pool area was nice.Breakfast was alright. Will use this hotel again.

Very good

Superb

The only problem was the shower water pressure. It was like standing under a water fountain. Water was warm not hot.

Very clean spacious. Has kitchenette. Highly recommend this hotel.

Excellent

Breakfast was above and beyond! Excellent variety and options and the employees kept it stocked and clean even on the very busy Memorial Day weekend. Our room was very clean and staff was attentive and friendly. The only thing was no exhaust fan in the bathroom so the shower humidity was thick.. just concerned about the possibility of mold (thought none visible).

This was my first time at an IHG property. I was impressed. The suite my family had was a good size. If I could say anything bad was the bathroom size. It needed to be about 2ft bigger that's all. It had a small kitchen we didn't use but was available. Room was clean. I did see 1 stain on a cushion in sitting area Beds were comfortable.

Exceptional

Great hotel, breakfast was delicious

Ran out of clean towels at the pool

We liked that it was comfortable I haven't gotten an invoice for my stay.

We liked that it was comfortable I haven't gotten an invoice for my stay.

Superb

Exceptional

Staff was cordial, breakfast was great and eating area was beautiful with lots of room. No rooms were available the night we stayed, so there were tons of people and parking was difficult to find. However, this is not a reflection of the hotel.

Staff was cordial, breakfast was great and eating area was beautiful with lots of room. No rooms were available the night we stayed, so there were tons of people and parking was difficult to find. However, this is not a reflection of the hotel.

Everything Nothing

Exceptional

Everything Nothing

Staff was great, front desk manager Elesia went above and beyond to help my family. Room and gym was clean.

Affordable, comfortable stay!! Very nice outdoor area for when you need a more chill time during your vacation! Love the bbq grills outside and large patio!

Only okay for the price

Very good hotel, but a little run down. For example, in the suite where we stayed, the bathroom door would not lock, the dishwasher did not work, and a curtain had a hole in it.

Average

Superb

Exceptional

Loved our stay

Breakfast

The first day Breakfast was not the best. Second day it was much better.

Staff was great and overall great experience

Breakfast could be better but sufficient.

I would definitely NOT recommend this establishment, if my LIFE depended on it!! They could care less about their customers. Customer Service and maintenance are a JOKE. The air conditioner was never fixed. in the room. Nor, did I move to the room that was being saved for me. They sold the room to someone else, instead. The management is HORRIBLE!! This African American Female, Solo Traveler was treated inhumane, eleven hours from home.

The breakfast was fresh & delicious every day. The staff was accommodating. Everything was clean.

Excellent service…. Liz was amazing! Thanks Liz

My stay was absolutely wonderful,everytime I come to Myrtle beach this will be my stay,it close by everything and I love that !!!

Breakfast was good and all staff was excellent. Everyone was so nice.

Enjoyed stay with family!

Nice hotel. Good breakfast options, comfortable beds and spacious room. I would stay again.

Yes the breakfast was good

Nice breakfast, and staff support

Carpet could’ve been vacuumed better in the room. There’s a lot of dust.

Yes

Room was very clean, property was very clean and kept up. free breakfast was very good.

I would NOT recommend this place to anyone with Allergies/ chemical sensitivities or Mass Cell Activation Syndrome- there were multiple different Extremely strong smells thought out the hotel! The lobby smelled like old lady perfume that was way too strong! It made my throat sore & sneeze, the hallways had multiple different smells variant from carpet that needed to be shampooed, to strong cleaning solutions. The room smelled like old Chinese food- which was a brief relief from the many smells I attempted to walk passed while holding my breath. I only had an issue while in the hotel- hours out of the place my breathing became more regulated. I even asked the front desk what was being sprayed in the lobby and multiple staff didn't know…. The sheets weren't clean- they smelled somewhat of like mens cologne, and cigarettes- it was so late by the time we got to bed i didn’t realize & made it hard to sleep/ also whatever they sprayed on the fabric part of the chair irritated my sinus… i had to cover my face n speed walk does the halls whenever i left the room. Its really a shame if the smells were more clean & it could’ve been a great place. We even had our Travel air purifier in the room and it was registering that there were harmful things in the atmosphere for quite some time and we clean one room…Those are first & last time staying there.

Great place. Second time i stayed there.

Door handle broke on the inside and left us wondering how to get out. figured it out but kept falling off. Whet to front desk and the attendant was surprised but would send maintenance up in the morning. I got a pair of plyers in case it failed at the wrong time. Breakfast tables were sticky both days we ate there. I cleaned the first day my wife found someone the second. Need a better manager there. All of housekeeping were wonderful.

Friendly staff decent breakfast. Spacious rooms.

Everything was fantastic! The pillows!💕

Our entire stay was great. Easy check in check out. Front desk staff was GREAT! The hotel had everything we needed and even what we didn't know we wanted. It was great and we will absolutely stay here again each time we are in Myrtle Beach.

All of the above! Nice breakfast.

Room was spacious and clean - helpful staff and efficient check in and out! Loved the fireplace welcoming us in from the cold!!!

Clean, staff

Loved the 2bedroom suite, and good water pressure. Breakfast was well stocked daily.

We had an issue with the first room we were given but Todd the staff on duty took care of it efficiently and with care for our comfort. We totally recommend this hotel

Yes the kitchen had almost everything I needed. But I bigger skillet would of been nice and only one eye in the stove worked.

Entire staff was friendly and great! Every interaction with them from a simple good morning to do you need anything today was always sincere and upbeat! Customer Service was on point with all employees. Great Job!

Everything was excellent!! No concerns at all. I highly recommend!!!

Everything was fine. Shower took a bit long to heat up. Pet fee was high at $75.

Room was spacious andnhad everything we needed. Staff was friendly.

Great

The first two rooms didn’t have hot water. The water had to run 45 to heat up to lukewarm. The room phones didn’t work. Our rooms were switched the next morning to a two bedroom but the beds weee smaller, when I informed them of a specific health reason for booking the larger bed, I was informed that no other rooms were available and there were only 9 king sized beds in the entire hotel. We were 1 of 8 guests at the hotel. My concerns were dismissed. There wasn’t any breakfast one morning and no explanation was provided. The second set of rooms had door handles that were loose and did not keep the doors closed. Leaking faucets in the tubs t he at dripped all night. Dirty cups were stuck to the bathroom counter.

The stay was excellent. It's right next to Medieval Times which is very convenient for us. The hotel itself is beautiful inside and out. Room was very spacious and clean, beds were very comfortable. Breakfast was included and was very good. Would absolutely stay here again.

Very clean room. Microwave does not work, but not super important.

Good staff

Staff was excellent and outgoing. Happy Hour was a pleasant surprise. Room was spacious and well supplied. Breakfast was great.

The room was very comfortable nice and clean.The staff was wonderful

Was not impressed. The sink drips and more attention is needed when vacuuming.

Really nice and clean hotel. Close to the airport.

I had several issues with my stay. The door was hard to open, the toilet leaked on the bottom, and both my husband and I had cold showers even though the knob was turned all the way up to get hot water.

Rooms clean Quiet Great location

Everything was excellent here ! Our suites was so nice and clean , all the staff was so attentive and nice and the amenities offered was mind blowing!!! Different gained a Staybridge customer for life !

Fresh breakfast

Room was dark and the hair dryer was nasty. It was pouring rain and there was no drive through to unload. We had to unload in the rain

Staff was nice, everything was clean, bed was a little dated which made it slightly uncomfortable but that's a minor complaint as it was a great stay.

Staff was great, lots of amenities. Room is not thoroughly clean, though rooms and hallways are a little outdated.

I was very disappointed with the outdoor pool. Me and my quest was ready to get in the pool, but the pool had no chlorine and had bugs and cigarette butts in the water. Other than that, my room was excellent

We like the location of this Staybridge. For the most part there are no complaints except for one issue. We had a couple items in room that needed to be fixed but never was. The concern on their part was non existent.

The location was beautiful, the front desk associate was welcoming and friendly, very informative. The location was clean and up to date. The rooms had accommodating space. The only problem we encountered was when the water was such off due to a broken pipe. We didn't know until my toddlers had to use the rest room after our road trip here and found out. - other than that, i wish we stayed longer !

It was ok

I was in room 227. This room has 2 building spotlights pointing directly at the windows. The blackout curtains are useless. The lights are literally right at the windows.

It was a nice hotel. The accommodations was good with. There was Oder in room from the cour

So so. Not awful but not worth the price.

Disappointment-

Nice front desk. Lots of amenities. Activities are nearby. Fair price

Spacious and clean suites.

A really good and nice place

Overall is good. Except for breakfast that was basic. 1 star only for breakfast. .

We love the mini kitchen with untensils, pots and pan, mini stove and full size fridge. When we enter the lobby it smells and looks clean, the hallway too. However the room smells and feels wet but looks clean. Other than that, the room is okay, We enjoyed our stay, if we come back to Myrtle beach we will probably book again.

Breakfast was open 15 minutes let and then bacon and eggs weren’t refill after the first round of people came through. We left and got breakfast somewhere else. Room was not that clean.

It’s clean and friendly atmosphere.

The room smelled musty and some of the light bulbs didn't work. The room was really dark even with lights on.

Location was good

Overall it is good. I recommend this hotel.

We really enjoyed our stay, but there was no hot water when we showered in the morning. That takes a lot away from the enjoyment of our stay. The people were great though and breakfast was really good.

The staff is incredible. They were kind and sweet and responsive. But the hotel itself is rundown and really needs some updates and repairs. Unfortunately, our room smelled like mildew and mold. We never mentioned it to the front desk though because we were busy running around with family. And frankly, I guess I was just hoping it would go away.We were there for four nights and after the third night, I wished I had said something. So we tried to spend as little time as possible in the room because of the smell. The carpets are worn and the elevators are slow. But again, the staff were wonderful. Every time we reached out and requested new towels, we got them. Something to note though is that we reserved and paid for a one bedroom king suite. When we checked in, they told us they were out of those and put us in a queen standard room. However, we paid for the king one bedroom suite. So I had to spend an hour on the phone with hotels.com to try and get some money back since we ended up in a standard room and not the king one bedroom we paid for. It was frustrating and annoying because the hotel was telling us that it was hotels.com that needed to make the decisionand hotels.com was telling us. It was the hotel and neither one of them was agreeing to refund us even a little bit. Again, after a little over an hour, we got a little bit of money back. But I’ve been through some of the reviews now and it seems that this is a common issue with this hotel so be aware.

Two days we had to wait for break good to get done and by that time breakfast was over . We also had to wait for bodysoap

It’s a nice property. It could be a little more clean, but overall I would stay again.

would have been 5 stars across the board. but monday morning breakfast wasn't good. it was

Industrialized areas

The rooms were outdated and alot of noise in hallway.

Our room on the 3rd had a strange odor upon entering, similar to an industrial or synthetic odor from new carpet. Not offensive but noticeable.

The food area was messy. The buffet serving utensils were cross-contaminated. As for our room, the decor is also dark colored (dark brown). The clock in our room was 3-hours wrong. The room was hastily cleaned. Lastly, I was not made aware that there was a $75 charge for a small pet until check in. I called the hotel directly and was not advised of a pet fee. It's also not listed on the website. It says Pets Welcome. This was literally the dirtiest Marriott property I've ever stayed at. We decided not to take advantage of the pool.

Really enjoyed myself thanks guys for a wonderful stay

Good people and he

Front desk , Breakfast room to Social hour staffs

This hotel is good because it is cheap and has a warm and tasty breakfast. The room is clean, but it smelled awfully of smoke. It is not a good option for a holiday with children, because you need to drive 11 minutes to the ocean, pay extra for parking and there is a place for an umbrella on the beach.

We love Staybridge. It’s clean and comfortable and close to shopping and the ocean

Despite the good reviews, it seems like this property reached its prime at least 10 years ago. It seemed to run down, not very clean, and most of the staff were not very hospitable. We wish we had taken pictures, but the desk chair had a broken back, the couch had a rip in it, The panel below the dishwasher had fallen off and was patched with a board that fell off as well. The breakfast was OK, but the first day a lot of food ran out with 30 minutes to left during the serving time. Our last day, Sunday morning, the breakfast worker didn’t even show up and there was no breakfast to be had.

Like the hotel

This stay is trash. The room we booked wasnt the room we got. (Booked king suite got a queen single). I went down and asked what the deal was and she said thst my room was already sold beforehand. They dod upgrade us to a 2 room suite with a king and a queen bedroom. However, the whole floor smells like mildew and there are drywr fans blowing on the walls in the hall. There is unknown material in the closets floors that looks remotely like dog food. The smoke alarm is continuously beeping and they told me to take it off the wall to silence it since nobody was around to fix it. This is after i had to walk down to the lobby becausr none of the 3 phones in the room actually call the desk. Oh and the sink has a trash can under it to collect the leaking water. We would have packed our things and left if there was even one room available at a compareable hotel. Do not stay here. It is awful.

Pool was great and breakfast had many selections. I would stay there again!!

We love the one room with 2 bedrooms with. Specially traveling with kids and elderly. Also come with the full set kitchen. We love it so much . And the location is convenient too

The room was spacious and clean. My family and grandbabies fit comfortably in the two bedroom suite. However, one of the bedrooms had a terrible smell (wet, damp and sewer-like). I mentioned it to the front desk upon check out but I wished I would have said something sooner.

DO NOT Stay here. The hotel and room itself was a pleasant stay. However, when I returned home I realized that $1,831.76 was taken from my account on 5/25. Today is 6/12. The lady at the front desk mentioned that my Expedia stay of 1 night was changed to 10 days. Why?? The GM, Monica, is never available to rectify the situation. At this point, I'm seeking legal action. If you stay here, please check your bank accts after your stay to make sure they didn't accidentally add a "0" to your 1-night stay like they did my family. There is no corp # to call as this is a franchise. Monica will be your only way to escalate. Good luck!

Great hotel!! Will be back

Nice hotel a little farther away from the busy beach but still close to attractions

Clean and quiet

Ok for a pet hotel, needs to be updated in bathrooms. Kitchen needs more utensils.

Staff was very nice. Room was dusty and needs some updating. The queen bed was uncomfortable, it had a sway spot and uou could feel the springs. The sofa was worn and somewhat dirty.

Breakfast was great

Cancelled the reservation with no notice

We enjoyed our stay here. The location was perfect for our purpose. The staff goes out of their way to make sure you are happy. The breakfast buffet was great with a lot of choices.

Mattresses were horrible spent 2 nights sleeping on loveseat. Found last customers hair oil when closing living room curtains. Slow to clean up messes. Family with kids left popcorn spread from dining area down halls at social. When breakfast started in morning , popcorn was still all over from night before. Staff was nice, breakfast selection was good they even had evening social and offered food and drinks. If it weren’t for inability to sleep I might have overlooked the mess as a shortage of staff problem. But at the price point I paid I was very disappointed.

great stay

I’m in love with staying there !!!

Great place to stay. Was a last minute reservation it booked at a great price. Rooms are comfortable and clean.

Great place to stay at a reasonable price.

Clean and well maintained, very enjoyable stay!

Large rooms, separate bedroom, nice kitchen. Broken sofa bed and dirty kitchen. It is my favorite hotel in Myrtle Beach

We loved Nicole from the kitchen and Marquita from the front desk, they made our stay memorable in an amazing way.

Very. Nice place

Great people

It was fine but room smelled

Na

Great

Staff does very well. The building is the right way and is very clean. A place to enjoy your trip .

I was really surprised by the quality of this hotel due to its low price. The rooms were clean, the breakfast was decent. The beds were very comfortable. I would highly recommend this hotel and will be booking again.

Great staff

I liked everything about it and I will be back

Great stay. Close to everything and easy to get to. Great social hour and breakfast. Everything you need at a good price.

Beds slept good and pillows were great. The hotel is just outdated. The carpet just felt unclean and the sofa was worn. Loved the suite with the 2 full baths and 2 bedrooms with one having double beds. Overall the place was good just felt like a good cleaning is past due.

no comment

The staff is friendly and helpful.

Awesome, serves it purpose cheaper alternative in Myrtle beach especially when you plan on being out most of the day

Staff members were the most helpful and friendliest people we’ve ever had. There was a mistake with our original room we booked and they immediately got it corrected even though it was 10:30pm. Our room was spacious, clean and very comfortable. This is our second time staying at this hotel and will be our sole choice next time we’re traveling back to the area.

Room service could have been better … I asked for 2 days and never received it.

Nice place good value for the money breakfast had good amount of choices mon tue wed social night very nice with small snack things to eat

Was a nice place to stay but their breakfast wasn’t so good- cold. Enjoyed their little get together with wine & snacks last night.

Not a bad place to stay, especially for one night. Only complaint was room smelled like cigarette smoke which is a big downside for our family

Excellent service

They were out of all body wash and couldn’t refill the empty containers Leaving trash bags in dinning room during breakfast was gross The breakfast needs work- no tea, no oatmeal, the eggs were powdered and gross, the sausage was strange tasting, the fresh fruit was very nice

Stayed for 1 night for $290. Two full and one queen bed are ok. Only complain is the breakfast. Terrible. A lot of people were waiting for the waffle. The breakfast place is too small. Lack of choices, and cheap quality and look awful. No bacon, Cheese egg is soaked in some kind of liquid I don't know, sausage was dried I didn't even want to try. There were some cereals, few apple and bananas, no yogurt. They didn't even have coffee brew during day time, only served in morning. Poor experience. Will not come back.

Very pet friendly!

Decent rooms, bit dated but good options. Had bad experience with bed bugs, otherwise its a good place.

Room had a full size refrigerator and stove great for a longer stay

I love the hotel . Clean & pet friendly.

Everything was nice

Only one person at the desk at checking waited for someone to search multiple booking websites to say money well we stood there and waited for him to find the best price buy the reservation on line and then be checked in. The front desk person could have asked him to step aside

Good customer service

All in all I have no complaints! The room was perfect and no noise st all from other rooms! Kitchen had dishes and utensils. Pool, jacuzzi basketball court, outdoor grill area under pavilion all great, if only it didn't rain practically the whole time All activities 15-20 minutes away Beach less than 15 minutes away. I would stay again.

The staff was very friendly and will to be there for you. The Hotel was relaxing

The hotel was nice. I didn't research enough so there was no beach. The pool was nice but the water was hot.

Place needs a remodel!

Well lit parking lot, very welcoming curb appeal, very friendly staff, clean, cozy.

Nice

Booked this stay at the last minute because another hotel canceled my family’s stay. This property was completely booked but had a guest check out and the room became available. It was 9 o’clock at night and the staff made sure to get housekeeping to clean the room even though they were off duty, it made a big difference after a stress beginning to my day. Front desk was awesome and made sure we were comfortable until our room was ready.

Very nice place to stay specially with family, will come again

The staff had great customer service. The only thing I would recommend is changing the matress for the pull out sofa

Everything was beautiful.

Had an amazing experience the hotel. Great customer service

I thoroughly enjoyed my stay. Only issue was checking in, but it sounds like it is a very rare incident. The cleanliness of my room was excellent.

The Stay was great

Booked this room because it was close to the location of a dance competition we were attending and the cost was affordable. Pros: building & room were clean and smelled great. Hotel breakfast had lots of options. Cons: kitchen staff could have kept the eating area cleaner. Bed weren't comfortable.