Springhill Suites by Marriott Charleston Mount Pleasant

The rooms had low and lumpy beds. The breakfast had non-traditional meats for breakfast and they charged a parking fee

When we arrived our room I guess was double booked, even though we’ve had our room booked for months. We didn’t get the room we booked so space was tight and the key card maker was broken so we didn’t have room keys for our stay. I’m curious to see what kind of ‘reduced rate’ they provide when they put money back in the bank.

Exceptional

Very good

The first issue was the check-in process. There was a significant delay because staff appeared unfamiliar with the updated computer system. We were told the system changes had occurred the previous week, yet signs regarding the updates were still posted throughout the hotel. Unfortunately, it seemed many employees had not yet been adequately trained, resulting in long waits and frustration for guests. The front desk also appeared understaffed, making matters worse. During our stay, room service and housekeeping were nearly nonexistent. Despite multiple requests, our room was never cleaned. Garbage was not removed, clean towels were not provided, and basic housekeeping services were unavailable. While I understand staffing challenges can occur, communication and follow-through were lacking. The room itself was acceptable, but attention to detail was missing. The shower contained two shampoo dispensers and one conditioner dispenser, but no body wash, which was an inconvenient oversight. Overall, the hotel was okay, but the service fell far below expectations. For a Marriott property, I expected a much higher level of customer service, housekeeping, and operational efficiency. I hope management addresses these issues, as they significantly impacted what should have been a comfortable stay.

Everything was great

Clean rooms, plenty of space, staff friendly and helpful. Close to museums that we were visiting. Overall a very nice stay

Breakfast is very good. Room is spacious and comfortable

Breakfast is very good. Room is spacious and comfortable

Don't stay here, we had issues with Wifi in the room the entire time, were told every day and night that it would be fixed soon, it never was. They could have moved us to a room with better Wifi but did not give us that option. Also there seemed to be zero communication of the issue from shift to shift, so every time we brought up the issue it was a surprise to the next person and we had to start the process over again. Manager also never responded to us to make it right. Very unfortunate so I would not recommend staying here.

Close to down town Charleston. Clean room.

I would stay here again

Spending over $400 for 1 night

Clean and comfortable Spending over $400 for 1 night

Room was clean and comfortable- parking was very convenient. We had little contact with staff but truly had no need for it. Checking in/out was quick and efficient.

We enjoyed our stay here. The room was clean, the breakfast was great, and the staff were so friendly!

Breakfast was not good at all

amenities in room and location of hotel did not give us rooms close together and did not have extra toilet paper in room. also no fan in bathroom

amenities in room and location of hotel did not give us rooms close together and did not have extra toilet paper in room. also no fan in bathroom

$5 parking fee on principle seems ridiculous.

Staff was excellent and the location was fine for visit to Charleston and Ft. Sumpter. The breakfast was good and it was well served especially the hot coffee which is often lacking in hotel continental breakfasts. All was good

Staff was excellent and the location was fine for visit to Charleston and Ft. Sumpter. The breakfast was good and it was well served especially the hot coffee which is often lacking in hotel continental breakfasts. All was good

Room was never cleaned and complained to no avail,there was no toilet paper in the bathroom and I called the front desk and come down and get the towels.will not be returning there .

Room was never cleaned and complained to no avail,there was no toilet paper in the bathroom and I called the front desk and come down and get the towels.will not be returning there .

We really enjoyed our stay. Very excellent location and amenities

Additionally, they charge $5/day for parking (which is usually free in Mount Pleasant) and the bathroom has no exhaust fan to clear out steam. For a newer building, we expected a more modern experience." We will not be staying here again or recommending it to anyone. Disappointed.

Reasonable daily parking rate

Parking was easy. Room had clear signs of use and age. Not bad, but could be better. Breakfast was less than appetizing. Stuck to the coffee.

Exactly what I expected and I mean that in a good way!

It was good

Very good

Easy location for getting around Mount Pleasant and Charleston. Plenty of space in the room. Only wish their breakfast started earlier as we are early risers.

WiFi in the room wasn’t working and talking to the front desk the answer I received was that some rooms have this issue and it’s been this way for a while. There was no aim to resolve this issue. When I pressed again I was told I had to call their IT support and see if I could fix it!!! Extremely poor customer service. Stayed 2 nights without any WiFi. Will probably not stay there again.

Overall great from rooms to breakfast, easy parking and nice staff Nice area with stores and restaurants. Just over the bridge to downtown Charleston.

This property was inaccurately promoted. Staff was unhelpful. They also gave me a room that I did not book.

Staff was very friendly and helpful! The room was clean and beds weee comfortable.

Great location, really good breakfasts (fresh and lots of options), clean property. I will stay here again!

Staff was awesome

Be aware the pool is tiny.

Good

We loved the location and the breakfast selection was always wonderful and tasty. We were so thankful that they accommodated our request for a room next to the stairwell as we were bringing our dogs and would need to take them out often. We were very happy about that! Our bathroom sink was slowly draining all week. We weren’t too bothered by it but it definitely needed to be unclogged so we told the staff before we left so they could haw it fixed before other guests came. We also wished that the front office lady during our check in would have told us about the keycard usage for the elevators. We didn’t have to do that last year and with it being a new system we just thought they were broken at first. That should have been said at check in.

We loved the location and the breakfast selection was always wonderful and tasty. We were so thankful that they accommodated our request for a room next to the stairwell as we were bringing our dogs and would need to take them out often. We were very happy about that! Our bathroom sink was slowly draining all week. We weren’t too bothered by it but it definitely needed to be unclogged so we told the staff before we left so they could haw it fixed before other guests came. We also wished that the front office lady during our check in would have told us about the keycard usage for the elevators. We didn’t have to do that last year and with it being a new system we just thought they were broken at first. That should have been said at check in.

Great stay and great location. You are less than 10 mins from a lot of the attraction in Charleston. Our family loved it and loved the cleanliness and the spacious of the room. Would definitely recommend this hotel to anyone staying in Charleston.

Clean, quiet NA

NA

The people at the reception were nice, the breakfast was more or less decent, the location was good. There is a huge parking lot which is great. The rooms are also large. the beds were terribly hard, the pillows were not comfortable, there were hairs in the bed and on the towels from other people, we found a few seeds on the ground, the hairdryer was terribly dirty, I cleaned it before using it.

The people at the reception were nice, the breakfast was more or less decent, the location was good. There is a huge parking lot which is great. The rooms are also large. the beds were terribly hard, the pillows were not comfortable, there were hairs in the bed and on the towels from other people, we found a few seeds on the ground, the hairdryer was terribly dirty, I cleaned it before using it.

Clean room but manager wouldn’t give me late check out a dead in a bind for cheer comp. After another staff told me ok the night before.

Very good

Bad

Overall good facility to lodge in.

Overall good facility to lodge in.

Good

Good

The room had a strong musty smell. There was a $5 per day parking charge we were unaware of.

The room had a strong musty smell. There was a $5 per day parking charge we were unaware of.

Clean large rooms. Quiet. Free breakfast. Very close to Charleston. Convenient location.

Clean large rooms. Quiet. Free breakfast. Very close to Charleston. Convenient location.

Very nice rooms, friendly staff, and breakfast was surprisingly good!

Very nice rooms, friendly staff, and breakfast was surprisingly good!

Superb

Everything was good

Everything was good

Exceptional

Everything was great!

Everything was great!

The stay was great. The room was spotless and clean. The staff were nice, breakfast was good. My only complaint was having to pay for parking.

The stay was great. The room was spotless and clean. The staff were nice, breakfast was good. My only complaint was having to pay for parking.

The check in process was kind and thoughtful. We had traveled a long way through poor weather to get there. Maya, the wonderful woman that checked us in was extremely professional and sweet at the same time. She deserves a raise as she is fantastic. The room was just right; clean, roomy, and the bed was super comfy. Location in the Mount Pleasant area of Charleston was a plus too. We really can't think of any negatives.

The check in process was kind and thoughtful. We had traveled a long way through poor weather to get there. Maya, the wonderful woman that checked us in was extremely professional and sweet at the same time. She deserves a raise as she is fantastic. The room was just right; clean, roomy, and the bed was super comfy. Location in the Mount Pleasant area of Charleston was a plus too. We really can't think of any negatives.

Bathroom vanity was chipped all over and the place felt used up but other than that a good place to stay. Staff was nice and room was clean.

Bathroom vanity was chipped all over and the place felt used up but other than that a good place to stay. Staff was nice and room was clean.

Clean room

Clean room

Carpet in room was old and stained, pillows too hard, breakfast cold

Carpet in room was old and stained, pillows too hard, breakfast cold

Breakfast was wonderful, very clean and wonderful selections Everything was perfect

Staff was always pleasant. All areas were neat and tidy. Great breakfast options.

Staff was always pleasant. All areas were neat and tidy. Great breakfast options.

Room was nice

Room was nice

Nice clean room and convenient location

Nice clean room and convenient location

Breakfast menu was good and my son really liked waffle and cereal.

Breakfast menu was good and my son really liked waffle and cereal.

Only used service once.

Only used service once.

Very clean, quiet and good location.

Very clean, quiet and good location.

Clean room and lots of space.

Clean room and lots of space.

The bed gave me an allergy attack

The bed gave me an allergy attack

Clean quiet room

Clean quiet room

Friendly staff and clean rooms

Friendly staff and clean rooms

The breakfast was also good

The breakfast was also good

New clean safe

New clean safe

I arrived earlier than the check-in time, but the front desk staff handled it flexibly. I also had a comfortable stay throughout. The only disappointment was being charged a parking fee even though I did not use the parking. Furthermore, when I inquired about this issue, I received no response.

I arrived earlier than the check-in time, but the front desk staff handled it flexibly. I also had a comfortable stay throughout. The only disappointment was being charged a parking fee even though I did not use the parking. Furthermore, when I inquired about this issue, I received no response.

Great room, great breakfast, excellent staff

Great room, great breakfast, excellent staff

Staff was great and room very nice and clean!

Staff was great and room very nice and clean!

The layout of the room is small and difficult to manage with two guests. We stay at Marriott hotels a lot and they have always been able to find our Bonvoy number. Not so at this Spring Hill hotel. We will not stay at a Spring Hill hotel again.

The layout of the room is small and difficult to manage with two guests. We stay at Marriott hotels a lot and they have always been able to find our Bonvoy number. Not so at this Spring Hill hotel. We will not stay at a Spring Hill hotel again.

They were fantastic

They were fantastic

Nice location in Mount Pleasant. Parking can get a little tight at night. Room size was good but tv location was a little off. Heat didn't work at night but thank goodness it wasnt too cold yet. Room was clean.staff were friendly. Breakfast was good.

Nice location in Mount Pleasant. Parking can get a little tight at night. Room size was good but tv location was a little off. Heat didn't work at night but thank goodness it wasnt too cold yet. Room was clean.staff were friendly. Breakfast was good.

The room was very nice. Very spacious. Clean for the most part. One pillow had something on it. We switched it out and they were more than willing to help with that. Staff was great. Breakfast was great, had lots of choices. Only complaint would be that the toilet handle was cracked slightly and it made it difficult to flush the toilet without breaking it completely.

The room was very nice. Very spacious. Clean for the most part. One pillow had something on it. We switched it out and they were more than willing to help with that. Staff was great. Breakfast was great, had lots of choices. Only complaint would be that the toilet handle was cracked slightly and it made it difficult to flush the toilet without breaking it completely.

Reasonably price property near Charleston proper Room was pretty soundproof. Beds, as well as pillows were comfortable. Being able to park in a structure and go directly to your floor from the elevator was a great convenience. Appreciated printed map and tour book of the area. many restaurants and shops nearby. Free parking on property. Property and rooms are starting to feel a little tired. The sliding glass door to the bathroom is opaque, so if you turn on the light to use it during the night, you risk waking another person.

Check in was really easy, very friendly staff. Everything was just right there around the hotel that we needed, even for a one night stay.

Check in was really easy, very friendly staff. Everything was just right there around the hotel that we needed, even for a one night stay.

Wished breakfast ran a little later.

Wished breakfast ran a little later.

The room was very nice and clean. Perfect for our stay.

The room was very nice and clean. Perfect for our stay.

Friendly staff. Very clean and new. Sheets were itchy

I was surprised to see breakfast ended at 9:30. That's pretty early to end breakfast.

The room was great. Clean, modern, great location.

Comfortable & convenient to Mt Pleasant & Charleston

Comfortable & convenient to Mt Pleasant & Charleston

This was the perfect location to be close to downtown but far away from enough for quietness. The staff was accommodating and friendly.

This was the perfect location to be close to downtown but far away from enough for quietness. The staff was accommodating and friendly.

Clean room, comfortable bed. Every single staff member i encountered was friendly, polite and helpful. Enjoyed my stay.

Clean room, comfortable bed. Every single staff member i encountered was friendly, polite and helpful. Enjoyed my stay.

Haven't had breakfast yet but I'm sure it will be great. So far have had a great experience at this hotel and will definitely use them in the future. Staff was awsome and even got an early check in would give 10 stars if available.

Haven't had breakfast yet but I'm sure it will be great. So far have had a great experience at this hotel and will definitely use them in the future. Staff was awsome and even got an early check in would give 10 stars if available.

Error by staff during check in process causing problems that precipitated a fraud alert and suspension of credit card. Attempts to rectify met by unpleasant staff the next day but finally corrected and explained by very nice and helpful manager 2 days later. Good location but overpriced

Error by staff during check in process causing problems that precipitated a fraud alert and suspension of credit card. Attempts to rectify met by unpleasant staff the next day but finally corrected and explained by very nice and helpful manager 2 days later. Good location but overpriced

The room was musty and smelled of mold, wet carpets, perpetual dampness. The hotel was full and so we made the best of it.

The room was musty and smelled of mold, wet carpets, perpetual dampness. The hotel was full and so we made the best of it.

Breakfast staff, shower, living room I paid for a room and it was booked in November accidentally…when I brought this to attention of front desk, they asked me to make a second reservation and they would refund the original reservation. I needed another night and called the department to move the reservation to 9/10/25-9/11/25. Only half of the process was done. The department showed me as active check in, but front desk showed capacity and no availability. As the email was not forwarded to front desk (part 2) I was told to leave the property, even though room 616 or 615 (unclear of room # now) was held as mine. I spent the night in my Jeep, even though my room had been paid. Now my Mom is awaiting a refund and I will never use Marriott again if can be helped. I have asked for help during that time to change an old email associated with my Marriott Rewards account and have never received a call or email of assistance back. No longer pleased nor do I feel valued by Marriott: and do not reward bad business behavior with my good business.

Great location, good value and very clean. The pool is small, not really a big deal though

The evening front desk women attitude was not nice, she did not show the Southern Hospitality at all. My family and I were in the Charleston area to attend a funeral service.

The evening front desk women attitude was not nice, she did not show the Southern Hospitality at all. My family and I were in the Charleston area to attend a funeral service.

Good hotel, didn't have great breakfast and pool was really small but otherwise a good stay! A little far away from things if you're without a vehicle. Rooms were clean and spacious, staff was friendly.

Good hotel, didn't have great breakfast and pool was really small but otherwise a good stay! A little far away from things if you're without a vehicle. Rooms were clean and spacious, staff was friendly.

Everything. Very clean/hygienic. Breakfast was excellent. Plenty towels. Nothing

Everything was okay with the Springhill Suites other than the reception desk. The young lady that checked us in was fine but the other person was quite cranky.

Everything was okay with the Springhill Suites other than the reception desk. The young lady that checked us in was fine but the other person was quite cranky.

Convenient for a short stay with good size space and quiet neighborhood

Convenient for a short stay with good size space and quiet neighborhood

It’s less than 10 minutes drive to the historical area.

It’s less than 10 minutes drive to the historical area.

The staff was very friendly and helpful. The room was large and clean. A great place to stay!

The staff was very friendly and helpful. The room was large and clean. A great place to stay!

Awesome stay. Front desk lady with foreign accent was wonderful under pressure. You need 2 people there during busy times. They were having to deal with problems caused by Expedia!

Awesome stay. Front desk lady with foreign accent was wonderful under pressure. You need 2 people there during busy times. They were having to deal with problems caused by Expedia!

Great stay, super clean hotel. Breakfast was your typically continental spread. Very, very good and well stocked and clean. Plenty of options. Our only issue during our stay was the dampness in the room. It was weird, no smell and we could not correct it with the air conditioner.

Great stay, super clean hotel. Breakfast was your typically continental spread. Very, very good and well stocked and clean. Plenty of options. Our only issue during our stay was the dampness in the room. It was weird, no smell and we could not correct it with the air conditioner.

Our stay was great! We loved the location, safe neighborhood, close to attractions and restaurants. The staff were very helpful and friendly. Our stay was great and we would highly recommend SpringHill Suites in Mt Pleasant.

The hotel was overall a good experience. Very clean, friendly and helpful staff! The pool was not the best experience but was doable, it is very small….and I mean VERY small and needed a good cleaning! The bed wasn’t the most comfortable but again, doable.

The hotel was overall a good experience. Very clean, friendly and helpful staff! The pool was not the best experience but was doable, it is very small….and I mean VERY small and needed a good cleaning! The bed wasn’t the most comfortable but again, doable.

Rooms were clean and comfortable. Loved the big closet It was a little odd that check in was in 2nd floor. First time in this hotel and a little hard to find. But not that big of a deal. Just different I guess.

nothing short of excellent: exactly what you'd expect.

nothing short of excellent: exactly what you'd expect.

Great place for a few nights! Good breakfast and friendly staff

Great place for a few nights! Good breakfast and friendly staff

Close to everything

Close to everything

Room has enough space and clean. Breakfast every morning has a lot of choice and they taste good. Thank you and we’ll be back.

Room has enough space and clean. Breakfast every morning has a lot of choice and they taste good. Thank you and we’ll be back.

Everything was excellent Nothing

Great location, but noisy due to kids running rampant in the halls. Also, not as clean as one would hope. Found the previous guest's leftovers still in the microwave oven. Desk clerk did not seem the least bit apologetic. Checked out a day early.

Great location, but noisy due to kids running rampant in the halls. Also, not as clean as one would hope. Found the previous guest's leftovers still in the microwave oven. Desk clerk did not seem the least bit apologetic. Checked out a day early.

Nice hotel. Clean and comfortable. Nice breakfast.

Nice hotel. Clean and comfortable. Nice breakfast.

The staff were friendly and helpful. No hot tub and the pool was small. Limited time open in the evening.

Perfect stay for our anniversary getaway! Will definitely stay here again!

Perfect stay for our anniversary getaway! Will definitely stay here again!

Family trip. Great room size and clean. Beds weren’t as comfy as others but rest of hotel was outstanding.

Family trip. Great room size and clean. Beds weren’t as comfy as others but rest of hotel was outstanding.

Nice place .

Nice place .

Absolutely yes! Great location and property.

Absolutely yes! Great location and property.

This property is a great location if you want to have a nice quiet stay that is in short driving distance to all major areas in Charleston. Parking is available on site at the hotel and there are many restaurants near by. We really enjoyed our stay here!

This property is a great location if you want to have a nice quiet stay that is in short driving distance to all major areas in Charleston. Parking is available on site at the hotel and there are many restaurants near by. We really enjoyed our stay here!

Very disappointed. Dirty room. No help at desk. Door to room was broken and did not have a functioning lock. Never had such a poor at a Marriot as a loyal customer.

Very disappointed. Dirty room. No help at desk. Door to room was broken and did not have a functioning lock. Never had such a poor at a Marriot as a loyal customer.

Newish hotel but our room smelled aweful, especially when the air was on! Also, constant issues with our door look… took several attempts to get in/out by slamming the door each time. Staff was underwhelming when issues were brought up.

Newish hotel but our room smelled aweful, especially when the air was on! Also, constant issues with our door look… took several attempts to get in/out by slamming the door each time. Staff was underwhelming when issues were brought up.

Great staff clean rooms.

Great staff clean rooms.

It was a great stay.

It was a great stay.

This location was

This location was

The girls at check in were amazing. They were so friendly. Make sure you keep them

The girls at check in were amazing. They were so friendly. Make sure you keep them

Clean and friendly. Breakfast was delicious. Will definitely stay here again.

Clean and friendly. Breakfast was delicious. Will definitely stay here again.

The best !

The best !

Pricey but really nice. Staff was welcoming and provided outstanding service

Pricey but really nice. Staff was welcoming and provided outstanding service

Good location. Very clean and good breakfast options. Would visit next time.

Good location. Very clean and good breakfast options. Would visit next time.

I had a wonderful stay at this property. It was very clean and the rooms were spacious and comfortable. My room had beautiful views of the bridge. I will definitely stay here again.

I had a wonderful stay at this property. It was very clean and the rooms were spacious and comfortable. My room had beautiful views of the bridge. I will definitely stay here again.

N/A

N/A

Kudos to the breakfast ladies, helpful and friendly.

Kudos to the breakfast ladies, helpful and friendly.

Clean, appeared remodeled. Decent breakfast. A water cooler through the day in lobby area would be nice

Good, centralized place to stay.

Good, centralized place to stay.

The room was spacious. The breakfast was good. The clean smell.

Breakfast was good! Location was good. The closets should have had lights installed! Very difficult to see in there when it is night time!

The front desk staff was really helpful with local dining suggestions. The restaurant they recommended was outstanding.

The front desk staff was really helpful with local dining suggestions. The restaurant they recommended was outstanding.

Great location, spacious rooms, good beds. Quite happy with the hotel.

Great location, spacious rooms, good beds. Quite happy with the hotel.

Very clean! Friendly staff. Would definitely recommend

Very clean! Friendly staff. Would definitely recommend

Great Location. Close to many places - Patriot's Point, MUSC, Charleston proper. Business trip so looking for a reasonable room rate.

Great Location. Close to many places - Patriot's Point, MUSC, Charleston proper. Business trip so looking for a reasonable room rate.

Great location, clean, comfortable, and safe.

Great location, clean, comfortable, and safe.

Short trip to have medical procedure in Mt. Pleasant, and our stay was great. Property was clean, the staff were friendly and helpful, breakfast was yummy. Beds slept comfortably, room was a very nice size. We had a few rambunctious teens the second day and night but nothing too terrible. Definitely recommend.

The young man who checked us in was wonderful ... friendly, personable and professional. Was surprised by a new parking charge which is unfortunate. May not stay there again.

Con: unfortunately i could not warm up the gluten free bagels for my kids.The only available toasters and microwave were also used to toast regular breads and bagels.

The room was very spacious and comfortable. It was clean and had everything we needed. The beds need new pillows….that little upgrade would make a big difference. The breakfast is okay but not great. One elevator is broken and needs to be replaced. The location is great…only minutes from downtown Charleston. I would stay here again.

Great place to stay in Mt Pleasant. It's located right off the bridge which was super convenient. Has all of the amenities, easy parking, safe area, etc.

When I checked in, I informed him that we were using the trundle bed and he said that he would have some make it up for us. We made it to the room and got settled and no one brought the bedding. I called down and asked for it again and was told they'd be right up. Waited another 20 mins and still no bedding, so just went down and got it myself. Springhill Suites are normally better than this, but this one is definitely subpar in the customer service aspect.

Our visit to Charleston overlapped with SEWE (a big event that draws lots of people to Charleston.) This made our hotel search a little tougher. Thankfully, we knew Mt. Pleasant would have us just a short Uber ride from everything we wanted to do. This Springhill Suites location is so close to the bridge, it is really a convenient location for anyone looking to not break the bank. Mt. Pleasant has great restaurants too so it was nice to escape the busy crowds and have dinner on the other side of the bridge. The staff was very friendly. Breakfast was setup nicely each morning and the hotel is very clean and well maintained.

Everything was easily accessible. Staff extremely helpful. Would definitely recommend.

Room was comfortable, with a big closet, but the closet didn’t have a light in it and was really dark, made it hard to use

The hotel was nice, spacious, clean, and in a good location. The staff were friendly and accommodating.

We had a great stay at this hotel. Really my only complaint was it felt a bit dated with the carpet and decor in the rooms. I was initially feeling like we should have booked a different hotel for a romantic getaway, but we settled in just fine.

Quiet, clean, and perfect location for our first night in the area. Suite was large, and staff were friendly.

Very clean and spacious room conveniently located close to elevator. Ice machine always working well and close by.Employees especially friendly and accommodating.

Great hotel just across the bridge from downtown. Quiet, clean and very roomy. Breakfast was great.

Very nice, central and clean

Housekeeping was terrible.

The cleanliness and staff were the best. Location was great. Just outside downtown area and a quick ride to everything

Property conditios and facilities are good, rooms.are very nice, specially if you get a Corner room facing the avenue. Staff at the front desk lack customer service.

Well kept up

Clean and convenient location

Never cleaned the room in a three day stay. TV didn't work.

Water near the toilet (leaking) and I stepped on it. Coffee pot didn’t work. Mirrors look awful. Housekeeping came in at 9 am when checkout time was 11 am. Front desk staff was not friendly and acted bored and inconvenienced when we checked in. Can’t see tv from the bed. Bed was comfortable.

We stayed in the same chain in Denver before heading to Charleston and the two hotels couldnt have been any different. The Mt Pleasant location had stains in the carpet in the room, hallways, mud in the elevators that were there all three days. Had to wake up the front desk clerk to but a drink from the market and check out. And the smell in the room was awful, I think it was some sort of cleaner but smelled every day we were there. Wouldn't stay at this location again. Only positive was free parking.

Fab stay,great rooms and breakfast and fair bit of tea and coffee available throughout day

Nice hotel. The only thing I didn't like was the dampness feel in the room. The humidity made the sheets and clothes in suitcase damp.

I wish you also supplied a regular size soap for the shower. Not everyone uses body wash. Also the couch was so stained I didn’t even want to sit on it at all. Otherwise the accommodations of the hotel were great.

Quiet.

Everything is great. No issues at all

Room and hotel were nice,

The property was well situated for crossing the bridge to historic downtown. An excellent breakfast was provided each morning. The front desk staff was always ready to help with advice and suggestions.

Clean, friendly and great location.

Staff was really great.

Excellent location! Very clean, large rooms. Wonderful free breakfast. Staff is very kind. Would love to stay here again on our next visit to the Charleston area.

We got it for convenience to Patriot Point but it is very convenient and centrally located. All for a price that I expected just a standard type hotel room. I will definitely be back.

Air conditioning works like a cheap motel, cycles a lot and is noisy.

Carpeting in common area, halls and berooms was very dirty and felt sticky. Did not like this.

Pros: great breakfast, great staff even though their were computer issues because of the tropical storm. Cons: Only 1 working elevator, this was a pain. 1 one washer & dryer. The dryer must be packed with lint inside somewhere… it took us 2 times to try & dry 1 load. The bathroom in our room (#513) had some blood on the wall which I thought the cleaning staff should’ve seen when cleaning because I couldn’t unsee it. There needs to be a plug under the mirror outside the bathroom so multiple ppl can get ready at one time. All in all, I will stay here again. My overall review is 8/10. I like the overall layout of the room, staff was great!! Food was good & they had a wine opener I could borrow!

Great expirience, very clean hotel. AC CRANKS if you want it too. Love that

Pool was scary looking,not inviting at all

The only thing we found wrong was the stopper int\ the sink would not stay up, but the water eventually drained. (room 206)

Convenient location. Nice breakfast. A good cup of coffee.

The location is great. Check in super easy. Everything was clean, (which has been very hit or miss since Covid w/hotels using it as an excuse to cut back on everything except the prices). Here, that didn’t seem to be an issue in the rooms. The water pressure was the absolute best for the shower and the sink. That had been an issue in every hotel our entire trip but no issue with this place. We’ve stayed in this area plenty of times b/c it’s super convenient to Mount Pleasant to downtown and to the highways, but yet, it’s also kind of tucked away so it’s not directly under the bridges for the noise and everything. We will stay again.

CLEAN ROOMS, GREAT STAFF, GOOD BREAKFAST, EVERYONE HELPFULL

Check in very Rude attitude . Extremely high pet fee . will not return . small pool, ran out of food at breakfast . Overpriced Hotel

We love the covered parking. The rooms are a nice size with the sitting area. We will be back!

The room had some visible wear and tear, but it was clean. Breakfast was average and comparable to other low end hotels. The pool was surprisingly small and felt crowded with just a couple families around. With that said, we were happy with our stay and it felt like slightly higher quality than other comparable hotels.

Front desk people very kind.

The pool was small and disappointing.

Great experienxe

I found the room to be clean and comfortable. The only thing I did not like was the positioning of the bathroom in the room, it was front and center, no privacy. the closet was a huge walk-in style! The breakfast (free) exceeded my expectations, and had options I never would have expected. The pool was a bit small, but did the job. Plenty of free parking. The location was convenient to several area attractions (beaches, Charleston, restaurants, etc). I would absolutely stay here again! The staff was kind and pleasant, they were refilling the buffet constantly.

It was a nice place

Great location!

Nice and clean.

Will definitely going back

Very nice and quiet

Location was good but the overall property was less than good as far as condition is concerned. Pictures make it look nicer than it is.

The hotel itself was wonderful! It was clean, comfortable, and the breakfast was phenomenal. My issue came in with one of the front desk staff, Michael. Now let me preface this by saying the other staff (including Jayla at the front desk and one other absolutely wonderful lady at the desk) were wonderful. Everyone else was so kind. We experienced a family emergency that made us have to leave a day early. We reached out to the front desk the night before checking out to let them know and asked if a refund was possible and was told yes with directions by a kind woman at the front desk. The morning of checking out, my husband went down to the front desk to let them know and double check again. This time, Michael was at the front desk and told my husband no, no exceptions. He said we could leave whenever we want, but you’re not getting your money back in a rude tone. My husband asked for his name and he just pointed to his name tag - my husband told him he didn’t have his glasses on so he couldn’t see it. Overall just poor customer service. I understand if they have their rules, but the way it was handled was outright terrible. I will say, Jayla needs a huge shoutout. When we went to officially checkout shortly after, Jayla was there and we explained what happened. She gave us her personal email and assured us it would all be taken care of, and profusely apologized for Michael’s behavior. She absolutely went above and beyond to right his rude behavior.

Very nice hotel.