Extended Stay America Suites Charleston Mt Pleasant

As a young woman who frequently travels alone for work, safety and reliability are extremely important when choosing accommodations. One of the main reasons I booked this hotel was because it advertised late check-in availability, as I wasn't arriving until after 10 PM. Unfortunately, when I arrived, I was informed that the hotel was overbooked and that there was no room available for me despite having a confirmed reservation through Expedia. The employee at the front desk was rude, dismissive, and offered no apology or assistance in finding an alternative solution. Being turned away at 10 PM in an unfamiliar area with nowhere to stay was both stressful and unacceptable. To make matters worse, I still have not received a refund for the reservation. The hotel itself may have been perfectly fine, but the way this situation was handled left a very negative impression. A simple apology, some empathy, or assistance in finding alternative accommodations could have made a significant difference. Based on this experience, I would not choose to stay here again, and I am also hesitant to use Expedia in the future.

Location Price , elevator didn’t work , smelled , Can hear dogs

Location. Could use a little facelift.

Close proximity to Charleston, very nice, quiet area, close to the Patriots park to view sunsets.

Close proximity to Charleston, very nice, quiet area, close to the Patriots park to view sunsets.

Bathroom sink dumped water all over the floor. Empty pizza box, soda and butter left in the fridge. The TV had no power cord.

Pleasant

Staff very nice and check in and out perfect. Only issue I had was that I saw a dead roach or two but I know that people can bring them as well so it could be from them putting out pesticides to get rid of them. Overall good spot and close to everything.

Pleasant

The only thing I can say positive about this hotel was that the bed was clean and comfortable, and the front desk staff were very, very nice. But my room was straight up dirty. The floor had food particles everywhere like it had not been swept and/or vacuumed, there was still toothpaste, residue all over the sink and the shower was straight up dirty like someone had been doing construction took a shower and they did not clean up. I question if my room has actually been cleaned from the previous person. I would not stay here again.

Very good

Exceptional

Very poor

Room was super outdated and bed was terrible.

First and most important, this place is CLEAN. Our room was clean, the foyer. It felt like they were trying their best to make sure guests are comfortable. The staff is nice. And the location seemed safe. It was even within walking distance to a few restaurants. I would absolutely stay here again if I was looking for a budget friendly hotel. That is what you are getting. Clean, comfortable, affordable. The breakfast was just okay. We don’t depend on this to feed us, but my son is so used to a continental breakfast if it’s included that he was very sad about the breakfast options. They note it is grab and go though. I didn’t get the “people live here” sketchy vibe some of these locations have. And also- other than people smoking outside, there was no cigarette smell in the building. (We had an issue with a different ESA and the room reeked of cigarette smoke. So I was genuinely worried about this when I booked it.) The biggest issue we had was our door had to be pulled shut to latch and it was hard to remember that.

The kitchen had 1 fork! 2 coffee cups. No in-room coffee pot. Floors were dirty. We did not stay the night and left by 830pm.

Experience was horrible! Room was not clean to begin with but then even though they checked me into my room and gave me a key while I was out at a graduation they packed up all of my belongings in trash bags, cracking my iPad in the process and took them downstairs. When they took my things back to the room I’m unsure why they even entered the room to begin with because nothing was touched aside from all of my things being moved out. The pictures are not an example of what the rooms actually look or smell like.

Absolutely NOTHING!!! THE MOTEL HAD TRACES OF BED BUGS, THE MICROWAVE DOOR WAS HANGING, THE CLOSET DOOR WAS BROKE, NO DISHES WHAT SO EVER FOR A FULL KITCHEN, HAD TO MOP AND SWEEP THE FLOORS THE WHOLE TIME AND NO TOWELS OR WASH CLOTHS! WORST PLACE TO EVER STAY AT! SHOULD BE SHUT DOWN ASAP!!!!!!! OH AND CRACK HEADS ALL AROUND THE PROPERTY!!

basic accommodations, clean and convenient location,

The room was clean (we could smell it when we walked in) and the staff was fabulous. My husband found a cockroach in the bathroom, but that was it. Compared to the prices of other hotels in Mount Pleasant, it was probably the least expensive, but we wouldn’t stay again because of the lack of amenities.

The room was not as clean as it should have been. Stains behind and on toilet , tub has some stains. The toilet lid was not screwed in all the way and ended up falling off. The “free breakfast” is a pack of grits , some fruit grain bars and a coffee station. If you’re looking for something to get by that you won’t spend a lot of time in, this is the place for you. Just barely decent facility.

The staff are super and friendly The beds are very uncomfortable. We are both handicapped. I requested a handicapped room, not received. They put us on the second floor and no elevator because it was still out of order. We had stayed there weeks earlier...

The beds are very uncomfortable. We are both handicapped. I requested a handicapped room, not received. They put us on the second floor and no elevator because it was still out of order. We had stayed there weeks earlier...

I had to pay twice because the staff said I didn't pay by booking, and I haven't received my refund yet

I had to pay twice because the staff said I didn't pay by booking, and I haven't received my refund yet

Baño sucio con toallas mojadas

The room was nice and clean but the noise from the rooms next door was horrible they came in late and very loud. Also the hallway and elevator was so hot it took my breath. They do need to invest in a New Cart the one they have was very hard to use because it kept falling apart. Other than that everything was great. One of the guys who was staying there helped me with the cart.

The whole property was kinda smelly but the price was very affordable so cant really complain.

Clean room, very friendly staff, good coffee

They overcharged for the room.

They overcharged for the room.

Staff was nice but the room was horrible smelled bad and had bugs – Gross!

Exceptional

We stayed the a few weeks ago and their elevator was broken, they did have first floor room however as we are handicapped. This time I requested a few handicapped room and when I arrived the had none. They wanted us on the 2nd floor with the elevator still broken. There were no other rooms local so we had to take it. The air stayed hot all night and the bed was terrible.

The staff w as very friendly We stayed the a few weeks ago and their elevator was broken, they did have first floor room however as we are handicapped. This time I requested a few handicapped room and when I arrived the had none. They wanted us on the 2nd floor with the elevator still broken. There were no other rooms local so we had to take it. The air stayed hot all night and the bed was terrible.

The elevators wasn’t working first floor was not available at the climb the stairs with a lot of stuff and roaches was in my room. I want a refund. I’m highly disgusted and disappointed.

I only stayed for a night with my family so I can’t say much about the entire property, I do want to make

Good

Yes

Didnt look for kitchen items. Short stay.

Staff was very nice. Everything that involved the room and the facility.! Not clean, toilet seat was awful, bed was extremely uncomfortable, we didn't get a good night's sleep!

Everything that involved the room and the facility.! Not clean, toilet seat was awful, bed was extremely uncomfortable, we didn't get a good night's sleep!

Kitchen had a refrigerator and microwave but no ice (just empty ice trays…and there was no ice machine in the entire hotel! No dishes, no utensils, no dish towels …if I was staying multiple nights I would have gad to bring my own.Breakfast was extremely disappointing: coffee, just packets of oatmeal needing hot water, that was all.Room was spartan but clean. Staff was very friendly and helpful. Overall, disappointing compared to what I’ve experienced in other value oriented hotels.

Property was good and staff excellent. A little noisy late night with folks that were loud in the lobby and halls. Not necessarily the hotels doing but it does not contribute to the experience.

I would never stay again. Poor amenities. Shower did not drain. Terrible breakfast. And more

Staff was nice. Old motel with only the very basics. If you need a sleep and to do a load of laundry, it’s ok. Mattress and then sheet on a queen bed with one flat pillow per head. Shower didn’t drain correctly in our room. Skip this one unless you’re desperate.

I woke up at 3 am turned on bathroom light roachs ran everywhere

We had an unfortunate experience here. We retired for the night immediately upon arrival to the room. Twice during the night while toileting, I saw roaches of varying sizes when the light was turned on in the bathroom. In the morning, we found long black hair in the shower and the sink. A clump of the same hair was at the foot of the bed (we had slept in all night);between the sheets. GROSS!!! Expedia representatives were unable to reach hotel management on our behalf. Hotel management has yet to reply to the message I sent through the app.

Exceptional

The front desk staff were the friendliest I've seen at a hotel. Especially Rick Beds were a little uncomfortable but we managed

The front desk staff were the friendliest I've seen at a hotel. Especially Rick Beds were a little uncomfortable but we managed

Elevator was broken with no help from staff to carry bags up 2 flights of stairs.

Elevator was broken had to carry bags ip 2 flight of stairs with no staff offering to help. Sinks and bath slow to drain, with toilet hard to flush. Beds were clean but very hard and uncomfortable

Elevators were not working the entire trip. Had to use the staircase and it was hard for my wife who has a hip condition.

Needed more pillows and the mattress was uncomfortable

It was ok for the one night that my daughter and I needed. The lady at the front desk was very friendly, however, we were on the 2nd floor and there was no elevator working. The property is old and it looks like such but I am thankful and grateful for the beds, pillows, linens, a/c and whatever I miss to mentioned. Thank you for keeping us safe.

The elevator no works

The people was so kidness The elevator no works

Starting off, the elevator was out of order. Then, the room had a weird chemical or paint smell. The bed was an old spring mattress that was probably new last century. And....there were roaches.

Absolutely NOTHING!!! THE MOTEL HAD TRACES OF BED BUGS, THE MICROWAVE DOOR WAS HANGING, THE CLOSET DOOR WAS BROKE, NO DISHES WHAT SO EVER FOR A FULL KITCHEN, HAD TO MOP AND SWEEP THE FLOORS THE WHOLE TIME AND NO TOWELS OR WASH CLOTHS! WORST PLACE TO EVER STAY AT! SHOULD BE SHUT DOWN ASAP!!!!!!! OH AND CRACK HEADS ALL AROUND THE PROPERTY!!

Bad

Clean room and everything was functional.

The elevator worked but didnt work after I had to have my room changed from the second floor to the third floor and had to carry my bike and bags up stairs. My room needed to be changed because the sink in the bathroom flooded the bathroom floor.

There is no breakfast. Coffee and granola bars should not be advertised as breakfast.

Upon arrival, the hotel did not look very inviting, but since we had a reservation, we decided to check in. Unfortunately, the staff was extremely rude from the start—no eye contact, spoke very quietly, and behaved in an unfriendly manner. He requested documents from my wife and child, which I had never experienced before. When I went to get them from the car, his attitude became even more disrespectful, creating an uncomfortable situation in front of my family and other guests. We felt so unwelcome that we decided to leave and stay elsewhere. Worst hotel experience I’ve ever had, even before the stay began. Also, Expedia did not refund me.

Don’t expect any frills. It’s a BASIC S ONLY hotel but the staff was very nice and the place was very clean.

The staff was very polite and our room was very spacious and clean. I like the kitchen being in the room also for the time we chose to stay in and cook. I like a walk in showers without the tub, but other than that everything was great.

I like a walk in showers without the tub, but other than that everything was great.

Clean room , budget friendly room. Limited Breakfast options. Good place to stay to sleep and see Charleston on a budget.

Your staff was friendly and fairly helpful. The first room I was assigned had roaches. The elevator buttons are a known issue that haven’t been resolved, the “upgrade” I was supposed to get to offset the issue with the first room was no different from the first room, just two floors up. The other guests were loud day and night.

Your staff was friendly and fairly helpful. The first room I was assigned had roaches. The elevator buttons are a known issue that haven’t been resolved, the “upgrade” I was supposed to get to offset the issue with the first room was no different from the first room, just two floors up. The other guests were loud day and night.

no Breakfast, Bed was cheap and uncomfortable

Clean and cheap. Great location. Breakfast is poor - grits and oatmeal packets and coffee. Room was clean, but loud. Common areas are kinda dank.

Very poor

My room had a bug infestation, I don't know if it's a weather, beach area, 1st floor issue. I checked in at midnight and didn't want to move. But there were probably 10-15 bugs that I killed throughout the weekend and more just crawling around. I did report it to the front desk. Breakfast is just grab and go oatmeal packets, packaged muffins. The room is not stocked with kitchen ware- even plates, cups, sliverware. They can all be requested from the front desk.

Electrity exposure; water leak; thermostat malfunction; No other Room Allowed; Unsanitary; miltiple times informed staff and GM-No aporopriate response/concern: Stay unacceptable; explained need for full refunds- for first charges and a second charge unauthorized and refunds requested, a third charge unexplainable, needs to be refunded all charges.

Location was excellent property was well maintained upper management staff very knowledgeable Checking in was a nightmare staff on duty was unable to find reservations for myself and several other people that had used booking.com .also they attempted to charge me more than I was told upon booking this room. Staff was rude stating he couldn't help us. After much discussion I paid and received my room key

Checking in was a nightmare staff on duty was unable to find reservations for myself and several other people that had used booking.com .also they attempted to charge me more than I was told upon booking this room. Staff was rude stating he couldn't help us. After much discussion I paid and received my room key

Nice people. The room reeked. Maybe a 2 or 3 day old pizza got microwaved buy not long enough? Not burned, but rancid

Passable

Place was decent and good price. Location is great!

Bugs!

Nina at the check in desk was amazing. Wish the same could be said for the room. Several generations of cockroaches.gently approached the situation with the front desk. Based on older reviews seems like a recurring issue. Great location. But you get whatnot pay for. The complimentary breakfast is coffee and not much else.

The rooms were clean but very old and outdated. Generally my stay was short so my Family and I made do with what we had. But probably won’t stay there again. Staff was very pleasant and helpful!

The staff was great but they sent me to a room that was not cleaned, loud noise from neighboring rooms. I double locked my door for safety as this felt like a true “flop house”

Very nice room at a reasonable price. Nice place. Breakfast and coffee was limited, but enough to get you going.

This is not the kind of place you stay bc you want to stay but more the kind of place you stay bc you NEED to stay. Not for vacationers but perhaps those in a transient housing situation. The rooms are bare boned. No cups, no coffeemaker, nothing- available by request (if they are available). No access to extra pillows or bedding (we were told they are on back order). The mattresses are covered in crunchy plastic that makes sleeping a sauna-like experience paired w the AC that blasts anrctic air every 4-5 minutes then pauses to fill the room w stagnant humidity. There are no privacy curtains, just black out, so you’re pitched into darkness or exposed to all (very uncool if you’re a first floor guest), There may be value in staying here if you plan on staying for a duration as rates nightly drop the longer the stay, but it’s highway robbery for just a night or two. I had far higher expectations having stayed at this chain on two other occasions in different locations. I would not return. *** But the bed linens were freshly laundered and the room was clean.

We didn't feel they took the Continental breakfast seriously. Our first they said they were out of creamer for the coffee. The second day they ran out of coffee. She offered us instant coffee instead. We ended up having to go out for breakfast both days.

Location, kitchen and fridge Limited breakfast

Nothing Staff took over a hr just to come down and check us in the hotel (waited until 12am). Then when we got checked in, there were roaches right when you open the door. We ended up leaving immediately and had to find someone else to stay. Requesting a refund.

Love it

Love it

Room was decent and more importantly it was clean so over all it’s well worth the money

Room was decent and more importantly it was clean so over all it’s well worth the money

No one there to check in. Had to wait for over an hour for someone to come. Not friendly or helpful in anyway.

No one there to check in. Had to wait for over an hour for someone to come. Not friendly or helpful in anyway.

It was clean the hall way had a very bad smell Just the smell in the hall way

Yes the room was clean

Yes the room was clean

Everything was great

Spacious room. Mostly quiet. The staff were really nice thank you to Princess and Gloria for taking care of me. The night help “wisdom” could use some pointers on courtesy. The room was quite comfortable.

Spacious room. Mostly quiet. The staff were really nice thank you to Princess and Gloria for taking care of me. The night help “wisdom” could use some pointers on courtesy. The room was quite comfortable.

Breakfast is not good, there is no many options, that is the only drawback. They mentioned breakfast but just a snacks in tea time, BreakFast

Okay? So the kitchen was absolutely empty. Nothing to cook with and there was freaking german roaches everywhere, and then the bootiness is we find a lacenta, the very next day, half the price ten times as nice

Okay? So the kitchen was absolutely empty. Nothing to cook with and there was freaking german roaches everywhere, and then the bootiness is we find a lacenta, the very next day, half the price ten times as nice

We had a late check-in on Friday night. I had called to let them know we would be arriving around 12:30am. The lady on the phone said as long as we arrive before 1:15 am, it will be fine. We arrived at 12:50am. Everything was locked up and there was no one in the front lobby. I used the phone to call and the gentleman on the other line was very kind and helpful. After I gave him our confirmation number, he said someone will be right there to let us in and check us in. We were waiting in the lobby (a guest let us in) and a young man came from the stairway and threw the gate for the front desk up and did not greet us at all. We could tell he was not happy that he had to check us in. We stood there for a good 5 or so minutes before he finally said something to us....he asked for our IDs. For some reason my name wasn't on the reservation. Instead of my name it said "NULL". I told him that is our reservation and he said it was for "the Nulls". I told him it's not and I don't know why my name or any name for that matter wasn't on the reservation. After an 8 hour drive, I wanted to cry. We were very patient with him. If someone works in the hospitality business, they should learn to be hospitable. Every other staff member we encountered was very nice, however, we will not stay there again.

The mattress needs replacing in room. Very uncomfortable.

Booking.com over booked the hotel so when I got there they had 0 rooms available, booking.com took my money and I want it back.

Everything was fine

Location Our AC didn’t work and they didn’t do anything to fix it .. way too uncomfortable in the room. My husband banged on the AC in the middle of the night and it finally came on. Had very little sleep… also I was expecting more for the free breakfast than a pack or grits or oatmeal and some hot water … they didn’t even have juice or milk… very cheap place not worth the money

Breakfast was mostly just coffee, hot water, packs of oatmeal and some granola bars. The staff was excellent and very helpful. I love that it was conveniently located and pet friendly.

Breakfast was mostly just coffee, hot water, packs of oatmeal and some granola bars. The staff was excellent and very helpful. I love that it was conveniently located and pet friendly.

Picture shows kitchen ,I assume there was a Coffee Pot in room it did have microwave + no plates no cups ,no disposable silverware at Least!!

Staff were great! Breakfast

I was not allowed to check in because the bar code on my Drivers License would not scan. I had to drive around town and try to find a Hotel with vacancy and one that I could afford.

I was not allowed to check in because the bar code on my Drivers License would not scan. I had to drive around town and try to find a Hotel with vacancy and one that I could afford.

Room was good besides the fire alarm beeping outside the room.

Room was good besides the fire alarm beeping outside the room.

The procedures sucked, the facility was old and not well maintained. Not hot water the "breakfast was a poor coffee cart. I had to make my own beds on check in. Had to plunge and stop up toilet. Will never ever stay at an Extended stay.

Roaches which I have pics and the room wasn't clean

Breakfast options were extremely limited. Last stay offered a variety of prepackaged options for oatmeal, this time it was just plain. The bare minimum selection is lacking…would love some variety in choices and fresh fruit 🍎 would be so nice.

Breakfast options were extremely limited. Last stay offered a variety of prepackaged options for oatmeal, this time it was just plain. The bare minimum selection is lacking…would love some variety in choices and fresh fruit 🍎 would be so nice.

smelled like smoke, the desk clerk was half-dressed... the list cold be so much longer.

smelled like smoke, the desk clerk was half-dressed... the list cold be so much longer.

Front desk was very personable, room was clean and everything functioned properly. Kitchen consisted of full size fridge two burners microwave sink. Dishes and pans were available by the front desk for cooking. Breakfast was minimal, granola bars, oatmeal, and grit packets, coffee, and tea. I will stay again as it is affordable and clean.

Front desk was very personable, room was clean and everything functioned properly. Kitchen consisted of full size fridge two burners microwave sink. Dishes and pans were available by the front desk for cooking. Breakfast was minimal, granola bars, oatmeal, and grit packets, coffee, and tea. I will stay again as it is affordable and clean.

Staff was outstanding!

Staff was outstanding!

Air conditioning did not work. Toilet would not flush the whole way.

Air conditioning did not work. Toilet would not flush the whole way.

Gloria provided excellent customer service.

Gloria provided excellent customer service.

It was so bad we didn’t stay. We walked into room and left and had to get a room at another hotel

It was so bad we didn’t stay. We walked into room and left and had to get a room at another hotel

It smelled bad…. Used syringe in the parking area. Just felt dirty

It smelled bad…. Used syringe in the parking area. Just felt dirty

Everything

Everything

Horrible - run away

Horrible - run away

Staff was great

Staff was great

The beds were hard and the bedding smelled like cigarette smoke. The tub had soap scum in it and looked like it hadnt been scrubbed ever. The staff was friendly. There was a party going on over our heads all night long with loud music and stomping around. Do not recommend staying here!

The beds were hard and the bedding smelled like cigarette smoke. The tub had soap scum in it and looked like it hadnt been scrubbed ever. The staff was friendly. There was a party going on over our heads all night long with loud music and stomping around. Do not recommend staying here!

Staff was great

Staff was great

Sraff was great

Sraff was great

Staff was great

Staff was great

Staff was great

Staff was great

Nice atmosphere

Nice atmosphere

My favorite place to stay

My favorite place to stay

Staff was great as usual

Staff was great as usual

Staff was great

Staff was great

Staff was amazing

Staff was amazing

It was great as always

It was great as always

It was great as always

It was great as always

Property is fine not bad but not impressive either just basic.

Property is fine not bad but not impressive either just basic.

It was great!! This place is just what i needed!!

It was great!! This place is just what i needed!!

No cold water in sinks. Bathroon sink leaking all over floor. Electrical outlet in bathroom did not work. All brought to front dest attendant immediately. 4 day stay and nothing was fixed. Suggestions? Pay a few extra bucks and stay elsewhere

No cold water in sinks. Bathroon sink leaking all over floor. Electrical outlet in bathroom did not work. All brought to front dest attendant immediately. 4 day stay and nothing was fixed. Suggestions? Pay a few extra bucks and stay elsewhere

Wonderful place to stay . Very relaxing

Wonderful place to stay . Very relaxing

A rat was at the bottom of my bed 20 minutes after I fell asleep. Jumped out of bed, packed up my stuff and left. I was only there for about an hour. Horrible!!!!!

A rat was at the bottom of my bed 20 minutes after I fell asleep. Jumped out of bed, packed up my stuff and left. I was only there for about an hour. Horrible!!!!!

I like the reasonable rates and how closely it is from my job. Don’t like no food or canteen selection and the soap is too small and mattress a little hard.

I like the reasonable rates and how closely it is from my job. Don’t like no food or canteen selection and the soap is too small and mattress a little hard.

I just liked it

I just liked it

Also the grab and go breakfast was perfect, fresh hot coffee and muffins. Loved our stay 10/10 would recommend!

Also the grab and go breakfast was perfect, fresh hot coffee and muffins. Loved our stay 10/10 would recommend!

A little old but very clean and confortable, staff supe kind

A little old but very clean and confortable, staff supe kind

The hotel registration was very nice. The breakfast was not good. I was told it was a coffee breakfast. No orange nothing hot. Everything was instant. I woke early Sunday morning preparing to leaving there were roaches in the bathroom. Also, the room was always damp and moist from the humidity.

The hotel registration was very nice. The breakfast was not good. I was told it was a coffee breakfast. No orange nothing hot. Everything was instant. I woke early Sunday morning preparing to leaving there were roaches in the bathroom. Also, the room was always damp and moist from the humidity.

No room cleaning and the breakfast is a joke

No room cleaning and the breakfast is a joke

We enjoyed staying here, room was very clean. They are very pet friendly and affordable. The only thing that was bad was the water pressure in the shower, it was very slow. Other than that it was a nice place to stay.

We enjoyed staying here, room was very clean. They are very pet friendly and affordable. The only thing that was bad was the water pressure in the shower, it was very slow. Other than that it was a nice place to stay.

Very nice and quiet area walking distance to places to eat.

Very nice and quiet area walking distance to places to eat.

Clean

Clean

Clean

Clean

Breakfast was pkged oatmeal, muffins, nutri grain bars and coffee.. was expecting more. Nightly pet fee of $25 was added not mentioned in original booking ad. All in all it was a nice stay. I would stay again

Breakfast was pkged oatmeal, muffins, nutri grain bars and coffee.. was expecting more. Nightly pet fee of $25 was added not mentioned in original booking ad. All in all it was a nice stay. I would stay again

D

D

Bathroom was not clean, but everything else was great.

Bathroom was not clean, but everything else was great.

There was no breakfast in the morning air wasnt working properly in the room aside from having to wait for someone to come and assist us

There was no breakfast in the morning air wasnt working properly in the room aside from having to wait for someone to come and assist us

Very nice staff

Very nice staff

Clean & courteous staff!

Clean & courteous staff!

Lady that checked me in was absolutely amazing super kind and very helpful.

Lady that checked me in was absolutely amazing super kind and very helpful.

The hotel was under heavy construction with some floors blocked. Stairwells blocked and faulty key cards made getting in and out a challenge. We left early without a refund because staying there was so bad.

The hotel was under heavy construction with some floors blocked. Stairwells blocked and faulty key cards made getting in and out a challenge. We left early without a refund because staying there was so bad.

Despite the fact there was major renovations going on at the time, everyone was exceptionally nice and the room was clean. One room of improvement, since it's being renovated, is better water pressure.

Despite the fact there was major renovations going on at the time, everyone was exceptionally nice and the room was clean. One room of improvement, since it's being renovated, is better water pressure.

The coffee was more like water. The ac did not cool the room. It clicked off at 76

The coffee was more like water. The ac did not cool the room. It clicked off at 76

Staff was very nice and location was awesome

Not what we expected.

Prices are reasonable

Property was being renovated which is good as looks like it needs it , we were on ground floor and they were remodeling above our room , very loud . Nothing stated in details about the renovation..

The staff is hostile and threatening!

Their internet was down could never even check in had to go somewhere else

Property was in midst of remodel. Noisy, rooms were out dated and looked very old.

It’s was fine. We only stayed for a night. Was under some renovation.

All the above

this was a last min itinerary change and so glad this happened. I have always loved staying at Hampton Inns because of the condition of the hotel and rooms and they are always pet friendly. Great stay

Terrible customer service

I liked the kitchenette!!!

The room was clean and pleasant.

To be fair, when you book a $94 Canadian hotel room, what can you reasonably expect? Well I didnt necessarily expect a microwave and carpeting from pre WW2 but alas! The bed also appeared to basically be a pull out but turned out pretty comfy. The carpet is the stuff nightmares are made of but friendly front desk staff, ground floor w windows that open easy parking for my monster truck still equals a win. However, even though I truly love saving $ at all times, I’d prob “splurge” next time and pay the $150-$175 for the Holiday Inn! Good luck out there in the field everyone, godspeed✈️🚗🛫🌍

tor and bath vent were dirty. Staff was very nice

Dirty qtips in bathroom. Used lotion in bathroom. Overall bad smell and not clean.

It was just okay because it met the barest minimum standards to remain in the premises. Most everyone was super friendly, and the coffee was not bad. I was uncharacteristically compelled to go out in town to purchase disinfectant wipes and wipe down the cabinets with dried on food, and the door jam areas were seriously grungy. The phone receiver was caked with ...something ...you could feel it. The bed was squeaky and we rolled to the center of the bed. The pillows, thank the Lord were nice enough, and had no bad smell. I was the one who made the reservation, I checked us in, presented my DL and credit card. For some reason the front desk then turned her attention to hassle my husband for ID. He presented his military ID and was hassled more to present a different form of ID, like a drivers license. As soon as we got to our room, and went to use the bathroom, the whole door handle came off in my husbands hand. Air conditioner kep cutting off and we kept waking up sweating have to get up and try to get it on again The maintenance was a real nice guy and even changed out the flickering light bulbs.

Convenient location. Clean, appears to be in a safe area of the community. On the go breakfast is less than even a continental breakfast.

Would not recommend

Great value for location, but old and felt like a motel

Great value for location, but old and felt like a motel

The room had a horrid smell to it. The refrigerator was moldy on the outside

The staff at the desk was very nice. However when I got off the elevator smoke was strong. The room smelled like a club on a Sunday morning! It’s 1 AM and I am just trying to breathe. I booked through Expedia and paid them. Got here and they ran my card for an additional $180.80. Now being told that was for incidentals and will be refunded. Will not be staying here again mainly because I can’t breathe it’s so thick with a smokey smell.

clean comfortable room, friendly staff

Love this hotel, room was nice , bed very comfortable. very clean hotel including the stairwells which even smelt nice. Staff are great and friendly. The location of the hotel is good too and didn't feel unsafe when went out for an evening walk

No coffee/tea maker in room. No hot breakfast. Grab and go breakfast was on a small table and limited in choices. Only provided sweetened creamer. Not good for diabetics or someone watching sugars or just likes plain creamer. No ice machines. Hallway carpet smelled like dogs. They really need to tear up the hallway carpets and put in tile that they can mop clean. Room frig dirty on outside. Whole place needs upgraded.

very good location with all the amenities

It was ok

The water in the bathroom tub ran the entire time to the point I could hear it with the door closed. I was scared to cook because the stove looked like it was vintage from the 1950's. The tub had a dirty ring. Stale odor throughout the hotel. I only stayed for the 3rd party rate. I would never book this directly to stay.

Noise noise noise! uncomfortable bed, staff act as if they wasn't concerned about it. We left in the middle of the night and didn't complete our stay.

Hotel is good for families has regular refrigerator and small electric stove. Basic room nothing special

Absolutely disgusting. Horrible. Not a word strong enough to describe it

Hot water wasnt hot enough. I like there rates room was clean.

Love the price and convenience. The property was well lite and the staff was more than helpful.

Start was awesome and it was peaceful, clean, and close to everything I needed.

There was black flecks blowing out the fan. Overall the space was clean and pleasant.

Nice and quiet

It was good for the price and close to the highway

First room smelled awful. Second room the hvac and fridge made a lot of noise at random times. Difficult to sleep. Had to shut hvac off.

The desk staff was super friendly. There was hair from previous guests in the shower and one of the desk chairs has white stuff on it that made us not want to sit in it. But that can all be fixed easily.

it was good

Good stay! Good hotel! I believe the pet policy is pricey compared to like hotels, but overall clean worth the price

When checking in, Vicky (working the front desk) had arguably the worst attitude i have ever seen. The photos of the room online were not even remotely close to what the room looked like. The entire hotel smelled terrible and the room looked like it hadn't been vacuumed. We left soon after checking in to find another place to stay.

Everything with the stay was good.

Matthew, Miss Gloria, Princess, Cindy and Mr Raymond were all great people that work there!

The staff was very friendly at check in and check out. Our room was very clean and the beds were comfortable. We had our dog with us and they made us feel very welcome.

Room looked nothing like the pictures when I booked. Room was not clean, smelled like smoke. We left as soon as we got there. Do not stay at this place, I have no clue how they have any starts.

Always smiling, rooms super clean and tidy. Have really enjoyed my stay.

Could not recommend highly enough!

Quick check in. Comfortable bed. No ice machines, grab and go breakfast. Although there was a kitchen in the room you had to request what you needed, such as a coffee pot, cups and spoons. Requested additional pillows and was informed there were no extras.

Damaged tub, looks stained and old...

Good rate Pleasant staff Recommend

I tried not to touch anything, and fortunately, I always travel with my pillows. I just need a place to sleep for a night with my dogs so this room did that. The bed was adequate.

Check in was fast and easy. Staff was pleasant. The bathroom was dirty. The toilet was dirty and had stains. The shower had clumps of other people’s hair. The furniture also had other people hair and multiple stains. The bed looked clean. Overall very average and happy I was only staying one night.

Breakfast was poor

Best location and value in Mt. Pleasant, Close to the bridge to downtown, beaches, Patriots Point, Shem Creek, grocery stores and countless dining options. Management and staff consistently do a masterful job of managing an older facility that has full kitchens (including a rangetop) in every room. i’ve been staying here for a good number of years, when i’m in the area, and will contine to do so in the future.

Not quite as updated as other properties. Basic but fine for an overnight.

Great area, full of restaurants and gas stations and shops if you want to buy snacks, staff were all warm and friendly, area was great for waking, lovely place

Great location and the staff were super friendly

Didn’t have our room ready on time, refused to give me any idea of when it would be ready, and when it finally was ready an hour later, no apologies for the inconvenience. No parking available anywhere except with valet which was another $35

Loved it