Quality Inn & Suites Monroe
About Quality Inn & Suites Monroe
Quality Inn & Suites Monroe Monroe hotel is located off U.S. Highway 74, just 15 miles east of Charlotte and less than 10 minutes from the Interstate 485 loop. Full-service features and amenities at this hotel include a seasonal outdoor pool and free hot, fresh and breakfast with waffles and eggs. Free wireless high-speed Internet access, free USA Today, free local calls and free passes to a nearby health club are provided. All spacious guest rooms feature refrigerators, microwaves, hair dryers, irons, ironing boards, coffee makers and cable television with HBO. Some rooms have sofa sleepers. Executive suites and nonsmoking rooms are offered. Business travelers will appreciate conveniences like a business center, free incoming and outgoing faxes and access to copy services. This hotel has a meeting room available to accommodate small events and business functions. There are several restaurants and cocktail lounges in the surrounding area; many are within walking distance. Nearby activities include golfing, bowling, basketball and jogging. This hotel is convenient to popular attractions including Verizon Wireless Amphitheater Charlotte, the Charlotte Convention Center, Lowe's Motor Speedway, Wingate University, the University of North Carolina at Charlotte, Union County's Cane Creek Park, Discovery Place, the Charlotte Observer IMAX Dome Theater and Carowinds amusement park. The Charlotte Douglas International Airport is less than 30 miles away. The hotel is 145 miles from Myrtle Beach, South Carolina. Guests can visit the historic town of Waxhaw, home to the Andrew Jackson Memorial, only 10 miles away.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- Café / coffee shop
- Business center
- Dry cleaning
- Self-service laundry
- Full kitchen / kitchenette
- In-room refrigerator
- In-room microwave
- Pool
- Smoke-free property
- In-room safe
Reviews
The hotel reviews are mixed, with guests expressing both satisfaction and dissatisfaction. Cleanliness and staff friendliness are frequently mentioned as positives, while issues with room quality, maintenance, and breakfast are common complaints.
- Clean rooms
- Friendly and helpful staff
- Room maintenance issues (e.g., bugs, broken fixtures)
- Poor breakfast quality and limited options
- 1/5
Property was very run down with a clear lack of maintenance and upkeep.
- 4/5
Staff was friendly felt safe there
- 5/5
Lots of restaurants nearby
- 3/5
no water in the pool but adv
- 5/5
Exceptional
- 5/5
Well I didn't get the breakfast but I love everything about the place the location and the staff everything was great I like everything
- 1/5
Pool was closed hotel was under renovations breakfast was not good at all and area staff was super rude. Hours for buffet was Sat and Sunday 6am to 9:30 be there by 9 or staff won’t help. Monday or week holiday buffet is closed at 9. Not good service at all. Didn’t feel safe and room are falling apart. Should not be on Expedia site.
- 1.5/5
Poor
- 4/5
There were people who were staying in a different room that allowed their children to run and scream up and down in front of the rooms from 10 pm until almost midnight. I know we weren’t the only guests very upset over this
- 4/5
Good place to stop and rest for the next day's trip.
- 4/5
Simple and easy place to stop, get a shower and get some sleep before the next day.
- 3/5
Always a decent place to stop and take a shower and bd down before continuing.
- 3.5/5
It was nice. I was there on a holiday: May 5, so it was loud outside and Nextdoor. But everyone else was pleasant. I came to breakfast 10 mins before it ended and the attendant was super rude because she was cleaning up. There wasn’t any juice left.
- 4.5/5
Had to plunge toilet, ice machine broken
- 3/5
I tried to turn the air down, before 70, and it wouldn't change. On the ac unit it says, temperature controlled by wall thermostat. There was no wall thermostat. When the air did kick on, it was so loud, you had to blast the TV. The bed was very firm and dipped in, in the middle. The water did get very hot and the water pressure was pretty good.
- 3/5
Hotel shows its age but is a good value. Amenities are very basic but adequate for a short stay. Location is a bit noisy. Our door had a large gap near the bottom when closed which didn't help the noise issue. Room was clean and beds were clean and comfortable. TV is small with limited channels. Be aware that they require a $100 security deposit charged to your credit card, which is refunded after the room is checked for damage.
- 4.5/5
Very nice facility, close to anything you could need A little more variety in the breakfast offering, but it was still very good.
- 0.5/5
Bad
- 5/5
The staff is wonderful
- 5/5
It was very nice and quite !
- 5/5
Exceptional
- 0.5/5
Nothing! It is a dump with unfriendly staff disconnecting wifi and a lousy breakfast.
- 0.5/5
Nothing! It is a dump with unfriendly staff disconnecting wifi and a lousy breakfast.
- 5/5
Exceptional
- 4/5
Room was really good but property itself could definitely use some maintenance and upgrades. But great value for the money. Good nights sleep!!
- 5/5
Just a parking lot The bed could have been a little bit harder
- 4/5
Breakfast variety was good. Acually better than expected. i was in room 108. the toilet was very old and had mechanical problems. However the rest of the room was up to date and comfortable.
- 0.5/5
The manager and the staff and smell The smell
- 0.5/5
The manager and the staff and smell The smell
- 0.5/5
Location The smell and nosey and terrible coffee
- 0.5/5
Location The smell and nosey and terrible coffee
- 4/5
Very good
- 3.5/5
Good
- 5/5
Clean room, friendly staff at the front desk and housekeeping. I have no complaints. I will use this property again, if I’m in the area.
- 4/5
Location The vending machines dirty no ice
- 4/5
Location The vending machines dirty no ice
- 1/5
Run down motel, staff isn't helpful and it's very noisy.
- 5/5
Clean, modern, well equipped. Perfect location. Wish other Quality Inns were as good as this one.
- 5/5
Clean, modern, well equipped. Perfect location. Wish other Quality Inns were as good as this one.
- 2/5
Nothing Old, run down, uncomfortable, smelled
- 2/5
Nothing Old, run down, uncomfortable, smelled
- 3/5
Hotel was very basic and clean from what I could tell. The guy at the counter was very nice. Breakfast was absolute bare minimum and disappointing.
- 4/5
The room was exceptional clean. Good location that was close to restaurants and shopping.
- 1/5
Very poor
- 4/5
The room was exceptional clean. Good location that was close to restaurants and shopping.
- 5/5
Exceptional
- 5/5
Good place
- 5/5
Good place
- 3/5
Pleasant
- 5/5
Nice front desk personnel. Clean room, comfortable beds.
- 4.5/5
The room was very comfy and clean, and checking in and out was quick and easy If i really had to pick something that I didnt like I guess the TV could have had more channels.
- 4.5/5
The room was very comfy and clean, and checking in and out was quick and easy If i really had to pick something that I didnt like I guess the TV could have had more channels.
- 5/5
Exceptional
- 5/5
Exceptional
- 4/5
Rooms are clean breakfast is good
- 5/5
Exceptional
- 0.5/5
EVERYTHING IT WAS DIRTY AND SMELLY! The beds had WHO KNOWS WHAT on the sheets! The tub didn’t drain water And the staff WOW DO NOT GET ME STARTED ON THAT!!! NOTHING
- 2/5
The breakfast was horrible, but the coffee was ok
- 3/5
Rooms have a fridge and microwave but sone of the rooms freezers do not have a door to close freezer We wound up switching rooms and new room was good Facility under renovation and needs it Hotel on busy road with plenty of restaurants and a Walmart across the street It’s ok for an overnight stay there is a best western next to it
- 4/5
Very good
- 4.5/5
How the room was set up, staff was courteous and kind. Location was really good.
- 4.5/5
How the room was set up, staff was courteous and kind. Location was really good.
- 5/5
Easy check in and check. Comfortable for short or long stays. N/A
- 4/5
Clean rooms great staff
- 3.5/5
Not the fanciest facility but it was comfortable and a great value.
- 4/5
The staff members were pleasant, and our room was comfortable. Great value for what we paid!
- 3/5
Good location
- 4/5
Breakfast was fresh
- 3.5/5
It was close to everything
- 3/5
Breakfast was OK. We had parking issues because there were a number of trucks parked sideways taking up multiple parking places.
- 2/5
People in the room next to us were very loud all night
- 5/5
Breakfast is very good. Love the coffee. Wish you could get coffee all day long. Very nice service. Front desk staff very friendly.
- 4/5
Everything works. It was ok
- 1/5
The staff was rude , the grounds keeper literally tried to attack me. They’re all unprofessional, and they have no class when it comes to them making any mistake. They are trash, and so are their rooms. No one should stay here!!!
- 4/5
It was ok! I’ve stayed in better ones but it served our purpose!
- 3/5
Only issue was bathroom faucet was broken on bathtub. Bathtub did not look clean. Grout Was moldy. Ice machine not working.
- 2/5
Breakfast ran out off food.
- 1/5
They will put burnt sheets on your bed, and try and make you pay for it, out of the $100 deposit that isn’t stated in the agreement to stay here. I told them both times about it, but still tried to charge me $50 out of the deposit.
- 1/5
They will put burnt sheets on the bed and try and charge you for it. I told them that there were burnt sheets on my bed and they STILL tried to charge me for them.
- 4/5
Great price point. Safe and quiet. The property is older but well maintained.
- 3.5/5
There was a parking spot that had a stop block in the middle of the spot and wr could not park there, and the smell of weed was very noticeable
- 5/5
Clean room comfortable bed
- 5/5
It was nice, the room was very clean. It was pouring down raining when I got there, and it still never made it an issue. And the fact that the toilet paper was even folded was a plus.
- 5/5
It was nice, the room was very clean. It was pouring down raining when I got there, and it still never made it an issue. And the fact that the toilet paper was even folded was a plus.
- 5/5
Great stay - comfy bed!
- 5/5
Great stay - comfy bed!
- 5/5
Very nice and updated. Staff were very friendly and helpful. And it was in a great location. The steps were a pain in the behind with 2 kids but I expected the stairs from the photo so wasn’t a big deal.
- 5/5
Room was fine, dated and TV was pretty small, but woked fine so all good. Breakfast was good. Overall a pleasant stay.
- 5/5
Room was fine, dated and TV was pretty small, but woked fine so all good. Breakfast was good. Overall a pleasant stay.
- 1/5
I'm sleeping in my room early in the night I'm feeling something bitiome on my arm and leg I slap my arm cut the light on throw my covers back so now I had to take a hot shower bag my stuff in bags and end my stay because this was in my bedbug
- 1/5
I'm sleeping in my room early in the night I'm feeling something bitiome on my arm and leg I slap my arm cut the light on throw my covers back so now I had to take a hot shower bag my stuff in bags and end my stay because this was in my bedbug
- 5/5
The mattress is very comfortable. Linen is very clean. Location is good.
- 5/5
The mattress is very comfortable. Linen is very clean. Location is good.
- 4/5
Clean and simple room for the night. Felt safe as well.
- 4/5
Clean and simple room for the night. Felt safe as well.
- 5/5
Clean very nice staff breakfast waffles are great
- 5/5
Clean very nice staff breakfast waffles are great
- 1/5
Roaches in all in the room and got in my bag. I hope I don’t have any in my bags to bring home. If I do somebody will have to pay to have them exterminated.
- 1/5
Roaches in all in the room and got in my bag. I hope I don’t have any in my bags to bring home. If I do somebody will have to pay to have them exterminated.
- 5/5
10
- 5/5
10
- 4.5/5
It was nice and clean They had plenty plenty of prostitutes running around I had a lot to choose from
- 1/5
The staff was friendly The room was not clean, the room smelled like weed, the bathroom was nasty and dirty.
- 2.5/5
Coffee fruit. Eggs sausage
- 4/5
Room was clean, beds were comfy and breakfast was yummy! Clean and simple, exactly what we needed!
- 4/5
Room was clean, beds were comfy and breakfast was yummy! Clean and simple, exactly what we needed!
- 2/5
Staff not that nice
- 2/5
Staff not that nice
- 4/5
Room was clean and semi updated.
- 4/5
Room was clean and semi updated.
- 3/5
Room was good, breakfast was decent, felt safe.
- 3/5
Room was good, breakfast was decent, felt safe.
- 3/5
There was a man that kept attacking his wife in the room next door and staff did nothing. I was scared to desth I was going to get shot.
- 3/5
There was a man that kept attacking his wife in the room next door and staff did nothing. I was scared to desth I was going to get shot.
- 5/5
Check in was very nice
- 5/5
Check in was very nice
- 5/5
Great staff nice rooms
- 5/5
Great staff nice rooms
- 4/5
The first room I had did not have hot water in the shower, when we spoke to the staff they promptly moved us to another room. They were very helpful.
- 4/5
The first room I had did not have hot water in the shower, when we spoke to the staff they promptly moved us to another room. They were very helpful.
- 3/5
The room itself was just fine. However, if you are using cash for your deposit, beware! They have an
- 3/5
The room itself was just fine. However, if you are using cash for your deposit, beware! They have an
- 5/5
It was great
- 5/5
It was great
- 4/5
Absultly loved staying
- 4/5
Absultly loved staying
- 4/5
Everything was great! I was very impressed with the breakfast that’s included in your stay! The only thing I had a problem with was that there wasn’t any parking in front of my hotel room. When I asked the lady at the front desk she then told me there was nothing she could do about it and that I would have to park around the other side. Then, a box truck was parked right behind me and wasn’t in a parking spot. Just parked right behind me. The parking is very bad if you want to keep an eye on your car if you’re an overthinker and a worrier like me!
- 4/5
Everything was great! I was very impressed with the breakfast that’s included in your stay! The only thing I had a problem with was that there wasn’t any parking in front of my hotel room. When I asked the lady at the front desk she then told me there was nothing she could do about it and that I would have to park around the other side. Then, a box truck was parked right behind me and wasn’t in a parking spot. Just parked right behind me. The parking is very bad if you want to keep an eye on your car if you’re an overthinker and a worrier like me!
- 5/5
Breakfast was very appealing. Room was in excellent condition. Felt very safe in the area. Parking lot was clean. A very nice place to stay.
- 5/5
Breakfast was very appealing. Room was in excellent condition. Felt very safe in the area. Parking lot was clean. A very nice place to stay.
- 4/5
All updated room, clean, breakfast was eh but honestly not bad for the price.
- 4/5
All updated room, clean, breakfast was eh but honestly not bad for the price.
- 2/5
We booked a smoke free room, yet the the room smells like an ash tray every day we returned.
- 2/5
We booked a smoke free room, yet the the room smells like an ash tray every day we returned.
- 5/5
Very clesn
- 5/5
Very clesn
- 4/5
Check in was quick. My room was handicap accessible but I made my reservation late and the hotel was sold out for the weekend. I was surprised at breakfast with an egg and sausage option. I love the shampoo, conditioner and lotion dispensers.
- 4/5
Check in was quick. My room was handicap accessible but I made my reservation late and the hotel was sold out for the weekend. I was surprised at breakfast with an egg and sausage option. I love the shampoo, conditioner and lotion dispensers.
- 1/5
That room was cancelled on the same day I booked it. Have yet to receive my refund. We tried calling no legitimate phone number for contact. But I'm sure y'all received the cancellation. I would like my refund today please been waiting for weeks. And today I see this message. Shouldn't take any more time to process.
- 1/5
That room was cancelled on the same day I booked it. Have yet to receive my refund. We tried calling no legitimate phone number for contact. But I'm sure y'all received the cancellation. I would like my refund today please been waiting for weeks. And today I see this message. Shouldn't take any more time to process.
- 5/5
The staff was nice and the room was clean enjoyed my stay, many store's are all around. Will book again.
- 5/5
The staff was nice and the room was clean enjoyed my stay, many store's are all around. Will book again.
- 3/5
very noise. bet was terable
- 3/5
very noise. bet was terable
- 5/5
Nice
- 5/5
Nice
- 3/5
No water for the morning. Property blamed the city.
- 3/5
No water for the morning. Property blamed the city.
- 5/5
It was what u would expect from price point.
- 5/5
It was what u would expect from price point.
- 3/5
Easy access to highway but very noisy.
- 3/5
Easy access to highway but very noisy.
- 3/5
- 3/5
- 5/5
Would stay again.
- 5/5
Would stay again.
- 5/5
Great customer service. Breakfast was good. Room was clean and as expected. Definitely do for remodel, which is happening. Shower needed major repair, and both sink and tub clogged up. Pool was closed.
- 5/5
Great customer service. Breakfast was good. Room was clean and as expected. Definitely do for remodel, which is happening. Shower needed major repair, and both sink and tub clogged up. Pool was closed.
- 2/5
Drains and faucets leak or dont work. Front desk staff is rude. They act like they are doing me a favor by letting me check in. Just plain rude.
- 2/5
Drains and faucets leak or dont work. Front desk staff is rude. They act like they are doing me a favor by letting me check in. Just plain rude.
- 2/5
Rude staff in the office, faucets leak and drains are plugged. The front office staff doesn't care to fix it.
- 2/5
Rude staff in the office, faucets leak and drains are plugged. The front office staff doesn't care to fix it.
- 5/5
Great property
- 5/5
Great property
- 1/5
The room was a dump. The overhead light appeared to be missing a bulb, the first room AC unit appeared feastered with mold or rust stains. i'm not sure the ac unit is real. It may not have a condensation line meaning it recirculates the water increasing CO2 bother people's allergies. I question if the unit is really a swamp cooler and i sproperly maintenanced. I guess you get what you pay for. Good think it didn't have carpet or else i wold have had to say elsewhere despite geteting there at 11 PM.
- 1/5
The room was a dump. The overhead light appeared to be missing a bulb, the first room AC unit appeared feastered with mold or rust stains. i'm not sure the ac unit is real. It may not have a condensation line meaning it recirculates the water increasing CO2 bother people's allergies. I question if the unit is really a swamp cooler and i sproperly maintenanced. I guess you get what you pay for. Good think it didn't have carpet or else i wold have had to say elsewhere despite geteting there at 11 PM.
- 4/5
Even though it was an older building, it was still decent.
- 4/5
Even though it was an older building, it was still decent.
- 4/5
Satisfactory
- 4/5
Satisfactory
- 5/5
The rooms are very clean
- 5/5
The rooms are very clean
- 4/5
Staff was nice, polite and accommodating. Very professional. Room was clean, no noticable noise other than road traffic. For a quick, inexpensive overnight stay in a convenient (to central Monroe, on rte74) location, it fit the bill.
- 4/5
Staff was nice, polite and accommodating. Very professional. Room was clean, no noticable noise other than road traffic. For a quick, inexpensive overnight stay in a convenient (to central Monroe, on rte74) location, it fit the bill.
- 1/5
There was no access to potable water. No alternatives offered for ice or water for breakfast. Front desk clerk Elia was not concerned for the safety of my family during our stay. She gave me contact info that was in accurate and refused to report the issues to management in my presences and turned several guests away with similar excuses. DO NOT STAY HERE
- 1/5
There was no access to potable water. No alternatives offered for ice or water for breakfast. Front desk clerk Elia was not concerned for the safety of my family during our stay. She gave me contact info that was in accurate and refused to report the issues to management in my presences and turned several guests away with similar excuses. DO NOT STAY HERE
- 5/5
Everything was nice, had a very relaxing stay
- 5/5
Everything was nice, had a very relaxing stay
- 3/5
I booked for the pool and the pool wasn’t even open 😢
- 3/5
I booked for the pool and the pool wasn’t even open 😢
- 3/5
The pool is not open they dont tell you that on the app and the breakfast was ok .will stay again when i have no kids with me.
- 3/5
The pool is not open they dont tell you that on the app and the breakfast was ok .will stay again when i have no kids with me.
- 5/5
Had a great stay, the walls are thocl and i didn't hear a peep from anyone
- 5/5
Had a great stay, the walls are thocl and i didn't hear a peep from anyone
- 5/5
Great place
- 5/5
Great place
- 3/5
Place is going through a renovation. Parking was terrible. Noise everywhere. Too much to list. Just to much going on. I would avoid this place , at least till the renovation is complete.
- 3/5
Place is going through a renovation. Parking was terrible. Noise everywhere. Too much to list. Just to much going on. I would avoid this place , at least till the renovation is complete.
- 4/5
This was a good hotel to stay at. The room was clean and there was plenty of parking.
- 4/5
This was a good hotel to stay at. The room was clean and there was plenty of parking.
- 4/5
Close to shopping and restaurants
- 4/5
Close to shopping and restaurants
- 2/5
property was very outdated. Shower had a loud noise as it was running. Door had been busted in and repaired. Itbworked for the night as every where was booked.
- 2/5
property was very outdated. Shower had a loud noise as it was running. Door had been busted in and repaired. Itbworked for the night as every where was booked.
- 5/5
Clean and quiet.
- 5/5
Clean and quiet.
- 2/5
Made the reservation got there around 11. Said expedia cancelled the reservation at 9:28. Not sure if she is lying or if that happened but either way not happy. There was like glitter on my chair and chipped paint everywhere.
- 2/5
Made the reservation got there around 11. Said expedia cancelled the reservation at 9:28. Not sure if she is lying or if that happened but either way not happy. There was like glitter on my chair and chipped paint everywhere.
- 3/5
The front desk was pleasant but the stairs were rusty and the doors needed to be painted. The room was clean but after one night the mattress sunk in had to sleep on other side.
- 3/5
The front desk was pleasant but the stairs were rusty and the doors needed to be painted. The room was clean but after one night the mattress sunk in had to sleep on other side.
- 5/5
A great stay!
- 5/5
A great stay!
- 3/5
What i like most about this hotel, it was a very lit area, central located
- 3/5
What i like most about this hotel, it was a very lit area, central located
- 3/5
Swimming pool not open breakfast was not as fresh
- 3/5
Swimming pool not open breakfast was not as fresh
- 1/5
Shower was broken upon checking in no water. Room was dirty upon checking in. If it was cleaned they would have known that the shower was broken
- 1/5
Shower was broken upon checking in no water. Room was dirty upon checking in. If it was cleaned they would have known that the shower was broken
- 4/5
This Quality Inn is under renovation, so if you look at it thru that lens, it's an OK place to stay. I personally only care if a place is safe, clean and has comfortable beds (and reasonably priced). This QI checked all those boxes for me.
- 4/5
This Quality Inn is under renovation, so if you look at it thru that lens, it's an OK place to stay. I personally only care if a place is safe, clean and has comfortable beds (and reasonably priced). This QI checked all those boxes for me.
- 4/5
Nice clean and friendly
- 4/5
Nice clean and friendly
- 4/5
Enjoyable stay
- 4/5
Enjoyable stay
- 1/5
the room smelled so strong of smoke and marijuana. they also had no rooms to move us to so we had to get a completely different hotel
- 1/5
the room smelled so strong of smoke and marijuana. they also had no rooms to move us to so we had to get a completely different hotel
- 2/5
Even though the room I booked was "non-smoking", the smell was terrible. This was the only but huge drawback for me.
- 2/5
Even though the room I booked was "non-smoking", the smell was terrible. This was the only but huge drawback for me.
- 5/5
Very clean - people all pleasant that work there - very good breakfast from 6:30 to 9:00
- 5/5
Very clean - people all pleasant that work there - very good breakfast from 6:30 to 9:00
- 4/5
Clean rooms
- 4/5
Clean rooms
- 5/5
All good
- 5/5
All good
- 5/5
- 5/5
- 4/5
I've stayed at other Quality Inns that were just awful. But this one is plenty fine!
- 4/5
I've stayed at other Quality Inns that were just awful. But this one is plenty fine!
- 4/5
No ice. Phone system callrd my room at 3am due to glitch in system.
- 4/5
No ice. Phone system callrd my room at 3am due to glitch in system.
- 4/5
It was evident it was an older building. It was secure, that was the mist important thing. Also, it was clean.
- 4/5
It was evident it was an older building. It was secure, that was the mist important thing. Also, it was clean.
- 5/5
Check in was great!
- 5/5
Check in was great!
- 2/5
The building is literally deteriorating. Paint chipped in big strips. Holes in the wall. Rust all over the bathroom . It’s just old and falling apart.
- 2/5
The building is literally deteriorating. Paint chipped in big strips. Holes in the wall. Rust all over the bathroom . It’s just old and falling apart.
- 5/5
Nice close to town
- 5/5
Nice close to town
- 4/5
Clean. A bit old, but very affordable. Room was nice and large.
- 4/5
Clean. A bit old, but very affordable. Room was nice and large.
- 3/5
Staff was friendly, but our room was not ready until an hour and a half after we checked in.. had to sit in our vehicle for a while.
- 3/5
Staff was friendly, but our room was not ready until an hour and a half after we checked in.. had to sit in our vehicle for a while.
- 5/5
Good and clean
- 5/5
Good and clean
- 5/5
Great
- 5/5
Great
- 2/5
Smelled aweful, needed a lot of repairs ( holes in the walls) not organized or even attempted!!!
- 2/5
Smelled aweful, needed a lot of repairs ( holes in the walls) not organized or even attempted!!!
- 5/5
It was great. Love staying on ground floor. Room was very clean. Loved the shower
- 5/5
It was great. Love staying on ground floor. Room was very clean. Loved the shower
- 1/5
Staff kind and efficient. Room door was ajar upon arrival and did not feel safe with actions of other guests.
- 5/5
Will definitely stay again and give referrals
- 4/5
It was fine for a quick overnight stay. A mix of old and new but clean and functional.
- 5/5
Amazing stay.
- 3/5
Rooms were good but the area around property looked little weird
- 4/5
Fue muy exelente buena atencion
- 5/5
Check in was initially a little shaky as I booked through Expedia but didn’t use a debit or credit card as I paid via Affirm where I split payments over 3 months so I hadn’t made a payment yet. The clerk said that card used was declined but called her manager, they did something on their end and I was able to check in early at 1030am. Short delay but had a cup of coffee, clerk was friendly and all went well!
- 1/5
The check in was terrible and took well of 30 minutes to get the keys when I had already booked online and no one was in the office but me and the worker… the worker was very unorganized! The room reaked of cigarette smoke. I thought we booked non smoking but I guess we were gave the last room… we didn’t arrive in the room till 1:10 am so it was too late to try to find anything else plus I was worn out from a 7 hr drive! Then we woke up at 8 am to see a roach crawling up the door! The hotel walls were cracked, etc… I’m just thankful it was for only a few hrs and the one outfit that we took with us will be thrown away to make sure we don’t pack home nc roaches! Definitely do not recommend this place! Sleep in your vehicle before you waste money on this dump! Staff are unorganized and rude should have been my first cue to leave.
- 1/5
Arrived very late but i called and told them i would be a late check in, girl in phone said no problem. We arrive, door to room was hard to close, had to really slam it shut and then the deadbolt wouldn't lock. Tried to get another room, clerk's said they were sold out and couldn't get me another room, finally she offered me a full refund and i had to scramble for another room and found one a couple miles further up the road.
- 5/5
I love staying here the staff is always nice and the rooms are always clean
- 2/5
Over priced for the condition
- 4/5
This is your average cheap motel. The rooms are clean, except the carpet was questionable, and quiet. Breakfast in the morning was GREAT! However, the neighborhood is scary. Lots of balcony leaners and "massage technicians" coming and going. Good value for the money.
- 3/5
Coffee was very weak. Bagels were hard, but there were 2 types of waffle batter, and they tasted very good. Finding the entrance to parking lot was tricky. Good restaurant choices within walking distance. Outside property did not seem well cared for.
- 3/5
The bathroom was extremely small and the beds were hard as a rock. I think I would have been better off sleeping in the tub
- 3/5
We found bugs all on our nightstand including little roaches. It was disgusting. The ac unit kept the room cool but the bed spreads and pillows felt wet from the humidity in the room. We also had people yelling throughout the night and kept waking me up. All in all not the best for the price.
- 5/5
I like having a fridge and microwave, and stores walkable
- 3/5
Alot of things to do in a walkable distance but the rooms are overall not the best but youre getting what you paid for
- 3/5
The room looked clean.BUT there was a very bad smell to it.the shower dripped the whole time.and the refrigerator had a very high pitch squeal to it on and off on and off all night all day
- 4/5
My experience was good for this motel. Even though it was a little dated it was a good value for the money. Front desk staff were very friendly and room was clean. Great location as well.
- 5/5
It was nice an clean.
- 3/5
Cleaning crew left the door to my unit open all day. Came back in evening to find door held open by waste can and all lights on. Air con was knocked out of plug so room was 85 degrees when I arrived. I proceeded with caution entering room after that.
- 4/5
Hotel is old but clean and staff were great
- 3/5
An average clean budget room with very friendly and helpful staff.
- 1/5
The room was unbearably musty and humid. Everything felt sort of wet. We had some M&Ms and the color began to come off from the humidity. There were some cashews that were not ours under the bed that the cleaner had missed. The toilet stopped flushing in the morning. The pool was closed for repairs and was the size of a small room anyway - and the worst part was the lamp on the wall gave a strong shock when touched to turn it on. The shock went all the way to my toes. After that we used a pen to push the buttons, but my kid forgot and she got shocked, too. We did alert the front desk to this and leave a note about it as well.
- 3/5
Needs to be updated
- 2/5
The room smell like smoke … Toilet very low … People out side smoking marijuana trash outside on the stair way
- 3/5
Only take a deposit(after I had called previous to not start to check if there was a deposit and was told no) which I was waiting to get back but apparently they just charged my card instead. Between Expedia and the hotel I will have to wait until this Monday which is 2 weeks after my stay to speak with someone who can hopefully resolve my issue. (The girl I spoke to at the hotel was very nice and did her best however she didn’t have whatever authorities to fix my issue). There’s no reason that there is only ONE person who can handle such issues. The poor woman is on vacation and there’s an issue- who handles it- no one. Customer service standards from both Expedia and Quality inn are just not there. I will not be back due to this issue.
- 4/5
I found the hotel to be good value for the payment made, and I have no complaints regarding the services provided. The staff was friendly and accommodating, and the amenities met my basic needs during my stay. Overall, I would recommend this hotel for travelers looking for a budget-friendly option that offers cleanliness and good value.
- 5/5
Staff was pleasant and helpful.The ladies that do the cleaning are wonderful,and do a great job. Please make sure there reminded of this. Seems at times we tend to forget about the ones that do the most important tasks!! Quality inn in Monroe NC will be our first choice to stay at again ....
- 5/5
Very good place to stay for the value. I will stay here again.
- 5/5
Thank you.
- 4/5
Ok
- 1/5
Room was nasty, found a bug. Felt cleaner when i was outside the room than in it. Breakfast was crap and the ladies working the breakfast were more concerned about feeding themselves than helping the customers. Three ladies took up three tables and would not move!
- 5/5
The room was clean and the price was good. Restaurants close by. Provide breakfast
- 1/5
Booked thru expedia on expedia was told could pay deposit if there was a deposit in cash. Debit card. Credit card. Paid in full a month in advance. Upon arrival after a 9and a half hour drive. Would not let check in would not accept cash or 3 different debit cards i had. Extremely disappointed.. Got a full refund but rearranged an already paid for stay
- 5/5
The staff is always nice and the rooms are very clean and smells great.
- 5/5
No noise
- 5/5
- 4/5
My husband and I stayed for one night - it wasn’t too bad - an older building - our room was ok but it had a slight odor - I carry room freshener so that helped a little - if you are looking for somewhere to lay your head then this is not a bad choice
- 2/5
not like in the pictures.
- 4/5
Not a great place, but the rooms were clean, it fit our needs and the price was decent
- 4/5
Older building showing age, but generally good for it’s age.
- 1/5
First off keypad stopped working all together , then tv stopped working , horrible
- 5/5
Safe
- 4/5
Super friendly staff and super helpful!
- 5/5
Need to update funiture and carpet
- 5/5
Very clean and well maintained. Also the convenience.
- 3/5
We chose this hotel for the location and price to stay one night as we continued our trip. The room was clean and comfortable but, being so close to a large road, there was a lot of outside noise. Check in/out was easy and the complimentary breakfast was decent but not great.
- 5/5
Good
- 3/5
The staff were amazing ,property needs to be renovated, but was as clean as they could get it..
- 1/5
horrible