Fairfield Inn & Suites by Marriott Charlotte Monroe

Check in was fast and simple. Friendly staff would absolutely stay again

Arrived to be informed I was upgraded to a suite. However I requested a King bed and ended up with two full size beds *advertised as Queens. Room was cleaned but I would have liked a notice and an option to decline the upgrade.

The location was great, very close to many things.

Enjoyed our stay. Breakfast was hot and delicious.

My first time here. The front desk clerk was an angel. My experience was top notch. I will definitely stay again.

The property, staff and amenities were all great. Helpful staff all shifts

Really enjoyed my stay. The room was very nice and clean and the front desk folks couldn’t have been nicer.

Everything was awesome, from the staff to the entire facility. I would definitely stay again and recommend thisbplace to all.

Clean rooms & really great staff

Overal good experience

Overal good experience

Good

Exceptional

We did make it for breakfast and we were expecting like two bedrooms like a king bed and Queens but all in all we managed two bathrooms would have been nice for 7 people.

Don’t get room 103. Shares a wall with the kitchen and it can be loud.

Breakfast selection could have been better but my overall stay was amazing. Breakfast

Breakfast selection could have been better but my overall stay was amazing. Breakfast

Exceptional

Room was very clean and neat.

Clean and staff was very kind and helpful. Nothing

Superb

Nothing

Superb

Due to staffing issues we were not able to check in at 3:00pm. But the two ladies at the front desk kept us informed and were so very kind. We checked in at 4:30pm.

Breakfast was fantastic, parking lot felt safe, not on a main highway so it was quiet, clean rooms, great staff!

Breakfast was good, parking was a little exposed to the surrounding area which seemed a little outdated but the hotel was nice, safe and clean.

Excelente! Todo muy bien, check in rápido, desayuno bueno un buen trato.

Exceptional

Superb

Not as advertised. Dirty motel in a bad area. Didn’t even feel safe enough to stay there, and we were refused a refund.

Exceptional

Very good

Exceptional

Clean and good staff

Clean and good staff

Perfect

Perfect

Exceptional

Great Good selections for breakfast

Everything was very clean, the lady at front desk was very friendly and nice.

Everything was very clean, the lady at front desk was very friendly and nice.

Room was clean. Staff was friendly. Price is good.

Room was clean. Staff was friendly. Price is good.

nothing

It was clean and nice nothing

Nice hotel all around.

Nice hotel all around.

Breakfast was wonderful very clean hotel.

Breakfast was wonderful very clean hotel.

I did not receive my deposit back until a month later.

The prices are a little bit high and they change to much

One of the nicest stays in Monroe! Great hospitality and hotel.

One of the nicest stays in Monroe! Great hospitality and hotel.

Clean rooms and very nice staff.

Clean rooms and very nice staff.

Our stay was excellent , good service, quality breakfast, quiet room, and clean all around!

Our stay was excellent , good service, quality breakfast, quiet room, and clean all around!

Large room, clean and comfortable. Staff were so friendly and inviting. Check in and out process was simple and quick. Breakfast was a good variety and very tasty.

Large room, clean and comfortable. Staff were so friendly and inviting. Check in and out process was simple and quick. Breakfast was a good variety and very tasty.

!

!

Pro stuff

Pro stuff

Very clean. Friendly staff. Only thing I didn’t like was the VERY small burner they have in the fire pit. It’s a good size fire pit and nice sitting area around it, but it was such a tiny fire.

Very clean. Friendly staff. Only thing I didn’t like was the VERY small burner they have in the fire pit. It’s a good size fire pit and nice sitting area around it, but it was such a tiny fire.

Great app

Great app

There is nothing that I did not like there

this hotel is not equipped for 2 people for an extended stay of 5 or more nights. They would only give you 2 towels and 2 washcloths every 3 days, and a full service every 7 days. Bathrooms should be serviced every day without a request. Also, the same breakfast gets old; they need to change it up a bit, I will not stay there again!!

this hotel is not equipped for 2 people for an extended stay of 5 or more nights. They would only give you 2 towels and 2 washcloths every 3 days, and a full service every 7 days. Bathrooms should be serviced every day without a request. Also, the same breakfast gets old; they need to change it up a bit, I will not stay there again!!

Good

Good

Spacious room, clean and uncluttered

Spacious room, clean and uncluttered

They allowed my service dog to be in the building unlike some other places

Great hotel. Lovely staff!

Great hotel. Lovely staff!

Breakfast was great! Reservation desk staff really nice and friendly.. Air conditioning could not be regulated, it was set and couldn’t be changed.

Everything was great

Very nice! The staff was excellent!

Very nice! The staff was excellent!

The breakfast was hot but it’s not really healthy. Need organic choices.

The staff is very friendly. Our room upon checkin wasn't great but it was resolved quickly. Breakfast was good but they weren't great in restocking. Outside sitting area around fire pit is nice. Not sure if we'll return though

The staff is very friendly. Our room upon checkin wasn't great but it was resolved quickly. Breakfast was good but they weren't great in restocking. Outside sitting area around fire pit is nice. Not sure if we'll return though

I would be thankful for more food options for breakfast

I would be thankful for more food options for breakfast

Our go to place for the Wingate area. Will return.

Our go to place for the Wingate area. Will return.

Poor refrigerator in room.

Poor refrigerator in room.

Staff were excellent! Will definitely stay here again!!

Staff were excellent! Will definitely stay here again!!

Excellent staff 😊

Excellent staff 😊

nice pool. clean breakfast bar. nice check in people. everyone helpful beds were very soft and pillows were too soft but i could have asked for different ones

Great hotel. Staff is excellent. Very clean. Convenient to the local university.

Great hotel. Staff is excellent. Very clean. Convenient to the local university.

The room was visually clean, but the sheets felt damp. After adjusting the A/C, it got better.

The room was visually clean, but the sheets felt damp. After adjusting the A/C, it got better.

Desk receptionist lady was very friendly

Desk receptionist lady was very friendly

Staff was amazing

Staff was amazing

N/A

N/A

Breakfast was not good

Check was quick and staff was very friendly. Affordable yet modern.

Check was quick and staff was very friendly. Affordable yet modern.

Close to HS where grandson's graduation happened nothing

Great stay everyone was very polite and service was great.

Great stay everyone was very polite and service was great.

Courteous staff! Quiet and very clean hotel!

Courteous staff! Quiet and very clean hotel!

Clean, comfortable room, easy parking

Clean, comfortable room, easy parking

I’ve stayed at this property multiple times because it is close to my son’s house. Staff is always friendly. I’d like to see some variety in the breakfast offerings. Same old stuff. My first morning on this stay I was going into the shower and discovered they had left NO CLEAN TOWELS. The linens on the bed were too thin and not very cozy for cold rainy weather.

I’ve stayed at this property multiple times because it is close to my son’s house. Staff is always friendly. I’d like to see some variety in the breakfast offerings. Same old stuff. My first morning on this stay I was going into the shower and discovered they had left NO CLEAN TOWELS. The linens on the bed were too thin and not very cozy for cold rainy weather.

Room had broken walls had to move to another room. Not sure why this room was still being sold.

Shower door wouldn't stay closed. But this was not a deal breaker at all. I was very impressed with the overall cleanliness of the room and the facility itself.

clean

clean

very clean. Beds were very comfortable. Hot breakfast was disappointing but good cold selection.

Very comfortable and clean.

Very comfortable and clean.

Comfortable bedding. Nice staff.

Comfortable bedding. Nice staff.

Very comfortable bed and spacious room. In town for a basketball tournament, 15 minutes from sport event and variety of dining options.

Very comfortable bed and spacious room. In town for a basketball tournament, 15 minutes from sport event and variety of dining options.

I think after the last 3 years of traveling to Monroe, I have stayed at almost every hotel in Monroe. This is the nicest one. Very clean, everyone was very nice. Decently located. I didn’t eat breakfast but the coffee was good also. So that’s a plus!

I think after the last 3 years of traveling to Monroe, I have stayed at almost every hotel in Monroe. This is the nicest one. Very clean, everyone was very nice. Decently located. I didn’t eat breakfast but the coffee was good also. So that’s a plus!

Comfortable relaxing stay.

Comfortable relaxing stay.

where i needed to be and easy access room was not completely clean. Found a used mask and small debris in the room

Very clean

Overall a good experience. Bathroom and towels were cleanish, but I found a hair here and there. Also there is something with the air quality. Maybe it's too dry or something, but it was uncomfortable. There is a trend in recent years to not allow any window openings in hotels. That's awful and causes sharp drop in air quality inside , but in this case it was a bit worse than in other hotels we visited.

Overall a good experience. Bathroom and towels were cleanish, but I found a hair here and there. Also there is something with the air quality. Maybe it's too dry or something, but it was uncomfortable. There is a trend in recent years to not allow any window openings in hotels. That's awful and causes sharp drop in air quality inside , but in this case it was a bit worse than in other hotels we visited.

Great room, great staff

Great room, great staff

Quiet and accommodating!

Quiet and accommodating!

Was exited

Was exited

Very clean hotel

Very clean hotel

Great staff and room was perfect

Great staff and room was perfect

It was located conveniently and had all the amenities I needed.

It was located conveniently and had all the amenities I needed.

The room was large and had everything we needed. The front desk staff was so friendly and helpful. Would definitely stay again.

The room was large and had everything we needed. The front desk staff was so friendly and helpful. Would definitely stay again.

Love the healthy choices at breakfast

Love the healthy choices at breakfast

Fairly new property and spacious king suite.

Fairly new property and spacious king suite.

Plenty of restaurants nearby and walkable

Plenty of restaurants nearby and walkable

Quiet, clean, great staff!

Quiet, clean, great staff!

Good value, excellent for business travel

Good value, excellent for business travel

Nice hotel

Nice hotel

Clean,new building, beds were comfortable, air good. Only negative, you don’t get WiFi unless you join their membership but I got around it with an old email from 20yrs ago so I’m not flooded with emails

Clean,new building, beds were comfortable, air good. Only negative, you don’t get WiFi unless you join their membership but I got around it with an old email from 20yrs ago so I’m not flooded with emails

Great stay! Love that you are able to sit and lounge in multiple areas. Staff all very friendly. Will def book again.

Great stay! Love that you are able to sit and lounge in multiple areas. Staff all very friendly. Will def book again.

location

location

Great hotel, provided all your needs.

Great hotel, provided all your needs.

Great location

Great location

The breakfast could be better… The grits, eggs and sausage are very distasteful.

The breakfast could be better… The grits, eggs and sausage are very distasteful.

The handicap spaces were used up , there was a u-haul truck sitting there the whole time didnt move. , there was no room service and didnt have clean towels for the last morning

The handicap spaces were used up , there was a u-haul truck sitting there the whole time didnt move. , there was no room service and didnt have clean towels for the last morning

Very nice host

Very nice host

My experience was wonderful

My experience was wonderful

Food was not good

Food was not good

I recommend

I recommend

The breakfast was mediocre with packaged waffles instead of a waffle maker.

The breakfast was mediocre with packaged waffles instead of a waffle maker.

In the top two of nice places to stay in Monroe.

In the top two of nice places to stay in Monroe.

Very nice property

Very nice property

Very nice room and staff was Amazing!

Very nice room and staff was Amazing!

A great stopover on a long commute.

A great stopover on a long commute.

Our stay was relaxing andpeaceful

Our stay was relaxing andpeaceful

Unfortunately it rain an entire day on a day if our stay and water got in our room on the 1st floor. We had standing water and one of our suitcases with clothes in them got soaked. We informed the front desk and they treated the situation with no urgency. We informed them at about 5pm and nobody came to check on the situation until 10am the next day. They sent a guy with a carpet cleaner. He was there for less than 5 minutes. We never heard from management about rectifying the situation. We ended up leaving a day early due to the room smelling like mildew, si we were out a night stay as we had a non refundable room. Im assuming this isnt the first time this has happened. Since they did nothing to fix the situation.

Unfortunately it rain an entire day on a day if our stay and water got in our room on the 1st floor. We had standing water and one of our suitcases with clothes in them got soaked. We informed the front desk and they treated the situation with no urgency. We informed them at about 5pm and nobody came to check on the situation until 10am the next day. They sent a guy with a carpet cleaner. He was there for less than 5 minutes. We never heard from management about rectifying the situation. We ended up leaving a day early due to the room smelling like mildew, si we were out a night stay as we had a non refundable room. Im assuming this isnt the first time this has happened. Since they did nothing to fix the situation.

Great stay as we visited my daughter and grandkids.

Great stay as we visited my daughter and grandkids.

The beds in our queen suite seemed smaller than actual queen beds, but I'm used to a king size and everything looks a lot smaller in comparison. They weren't the softest, but they were comfortable! Housekeeping came in the 2nd day for a room refresher and it really blessed me that when they made up the beds, they also folded and arranged our granddaughters' personal blankets, pillows and stuffed animals on the bed they were sleeping on. It was very sweet and I appreciated it so much! Every part of the hotel was clean, the breakfast was sufficient with several choices (scrambled eggs, sausage patties, grits, fruit, yogurt, cereal, oatmeal, juices, milk, coffee). We would absolutely stay here again!

The beds in our queen suite seemed smaller than actual queen beds, but I'm used to a king size and everything looks a lot smaller in comparison. They weren't the softest, but they were comfortable! Housekeeping came in the 2nd day for a room refresher and it really blessed me that when they made up the beds, they also folded and arranged our granddaughters' personal blankets, pillows and stuffed animals on the bed they were sleeping on. It was very sweet and I appreciated it so much! Every part of the hotel was clean, the breakfast was sufficient with several choices (scrambled eggs, sausage patties, grits, fruit, yogurt, cereal, oatmeal, juices, milk, coffee). We would absolutely stay here again!

Good

Good

We reserved our room probably close to 10 months in advance and we requested a king. Upon arrival we were informed we got 2 queens. Just seems strange that we booked months ago and couldn’t get our requested room. Parking lot was small and only a few spaces to spare in the evening. Breakfast was a little disappointing but if you’re a bagel or oatmeal fan, it looked nice. Room was clean but we could hear everyone coming and going outside our door. Mini fridge didn’t get very cold at all. Elevators always smelled like cigarettes. I would say it was a little expensive compared to other comparable hotels. Staff was very friendly.

We reserved our room probably close to 10 months in advance and we requested a king. Upon arrival we were informed we got 2 queens. Just seems strange that we booked months ago and couldn’t get our requested room. Parking lot was small and only a few spaces to spare in the evening. Breakfast was a little disappointing but if you’re a bagel or oatmeal fan, it looked nice. Room was clean but we could hear everyone coming and going outside our door. Mini fridge didn’t get very cold at all. Elevators always smelled like cigarettes. I would say it was a little expensive compared to other comparable hotels. Staff was very friendly.

Great staff….easy check in-out.

Great staff….easy check in-out.

Close lots of places to see,eat and shopping.

Close lots of places to see,eat and shopping.

I liked the bistro area and fitness center.

I liked the bistro area and fitness center.

The staff is very disrespectful. Don’t know how to talk to customers

The staff is very disrespectful. Don’t know how to talk to customers

The hotel was very clean and the staff were some of the most polite people I have encountered on a hotel stay.

The hotel was very clean and the staff were some of the most polite people I have encountered on a hotel stay.

Great location. Convenient to all local restaurants, shopping, and close to nearby attractions. Breakfast was a good selection of bagels, muffins, toast, grits, oatmeal, and a few hot items like quiches and microwavable sausage biscuits. Fruit, milk, yogurt, and coffee was also offered. The pool is small and the weight room is small. The room was clean and staff was friendly.

Great location. Convenient to all local restaurants, shopping, and close to nearby attractions. Breakfast was a good selection of bagels, muffins, toast, grits, oatmeal, and a few hot items like quiches and microwavable sausage biscuits. Fruit, milk, yogurt, and coffee was also offered. The pool is small and the weight room is small. The room was clean and staff was friendly.

Our stay was really nice only thing is there where no towels or trash bags. Which made me feel like maybe the housekeepers had not really finished cleaning the room throughly before our check in. But the lady at the front desk apologized and corrected it.

Our stay was really nice only thing is there where no towels or trash bags. Which made me feel like maybe the housekeepers had not really finished cleaning the room throughly before our check in. But the lady at the front desk apologized and corrected it.

The property was clean and the staff was wonderful

The property was clean and the staff was wonderful

This hotel was clean and the staff are very polite and accommodating. The breakfast was simple but more than enough.

This hotel was clean and the staff are very polite and accommodating. The breakfast was simple but more than enough.

Clean, comfortable and quiet.

Clean, comfortable and quiet.

Very nice hotel. Friendly staff.

Very nice hotel. Friendly staff.

Rooms were very nice and couldn’t ask for better staff

Rooms were very nice and couldn’t ask for better staff

Clean hotel, great central location. Thanks.

The patio and firepit was a nice bonus.

The room was spacious and clean. Lots of amenities in the room. Plenty of outlets and places to charge devices. Plenty of lights. Temperature was comfortable and easy to control. Bathroom shower was amazing! Lots of counter space.

Loved it

We stayed 2 nights and found the rooms to be quiet, clean and very comfortable. Staff was friendly and on-site breakfast was convenient. Free, easy parking was a bonus.

All hotels over priced not just this one. But to go cheaper you take home bedbugs. So this hotel is worth it. But very nice/clean and convenient to area

I liked the location, the friendly staff, the neat and clean facilities. I didn’t like the breakfast. We and our grandkids were looking forward to a hot breakfast. There was no waffle maker, eggs or cinnamon rolls. Microwave sausage biscuits, green bananas and cereal wasn't very appetizing.

Very nice, very clean property. Large bathroom, comfy beds. Would definitely book again.

Check in was the worst service. Carla was extremely rude but everything is was great.

spacious room.. lots of space to relax, work, and to eat take in. extremely comfortable bed.. hot shower.. mediocre breakfast offerings (expected).. location offered lots of close restaurants and easy access to highways.

Clean newer hotel. Staff is nice. Fire pit outside in back

Smooth running stay

Very nice staff. Clean and good area.

Enjoyed the stay. The staff was great and the room was very clean and inviting.

My trip was great!

Loved the outdoor patio wirh fire pit. Room was clean and comfortable.

The location was convenient in terms of it being in close proximity to shopping and dining areas.

Super accommodating, I got in from an overnight flight crazy early and they helped check me in way ahead of time. It made my trip immensely less stressful because I was able to get some sleep ahead of going to a funeral. Thank you so much.

I reserved a non smoking room with king bed. Upon check in our room was a smoking room with double beds and wet swimming trunks in the closet. However, when we went back to the desk we were given the proper room. Although an inconvenient check in experience we enjoyed our new room - very comfortable and clean.

Hotel staff was friendly, lobby and facilities were beyond clean. Room was big and the bed was extremely comfortable. Bathroom was a great size and very spacious as well.

Staff was friendly and helpful. Room was clean. A list of local restaurants and activities in the room would be nice, but I guess not necessary. We had a very nice stay and will stay again.

I tried you guys instead of my regular hampton inn down the road. Thought it being newer might be a better option. First, there is no sitting chair or small sofa. I either had to lay in bed or sit in the small chair for using at the desk to do my work. Not comfortable to sit in for a long period. There were some small insects in the bathroom. Looked to small to be ants but could be wrong. The breakfast was not what I would expect from this hotel chain. Not impressed and will be going back to Hampton Inn next trip to Monroe NC. Which is often for business.

updated newer.