Best Western Inn & Suites - Monroe

Hotel room was clean. I received an email asking about my thoughts on the breakfast…I can not answer this question because the lady who is in charge of making the food decided at 8:45am to stop preparing food. Therefore, there were no eggs or waffles available. She stated that the day before she made too much so today she wasn’t going to make as much and did not have any available I cannot rate the breakfast.

I didn’t know they had a working pool!!! Room was clean , easy checkout and not issues!

Love this place!

Older motel but rooms are nice and clean, no problems at all.

I have to tell you everything about our stay was EXCELLENT. I will definitely make it the place I will always choose when in Charlotte.

Good

Na

Front desk clerk at check in was very helpful.

Front desk clerk at check in was very helpful.

Place was very convenient to all my locations. Staff were very friendly. I would definitely recommend it.

Exceptional

Exceptional

Breakfast had a goof variety. Our room was very clean. We didn’t use the pool.

The pool was closed. For me, the bed after the second night made my lower back hurt so bad that sleeping on the couch at a relatives house was the only thing that helped. Room service showed up at 8:30am. We were supposed to be staying for 6 nights so I'm not sure why they were trying to clean a room so early. Things did look clean in the room and clearly they are on top of room service. I'm not sure how the day time desk people are but the night one we had didn't really feel welcoming like I have had from other hotels. Also the breakfast was ok and the bathroom is way tiny and you can hear everything in it.

It very clean, received an upgrade, centrally located. Staff was helpful directing where to eat and the suggestion was so appreciated. Left before breakfast was served. Easy check wand out.

It very clean, received an upgrade, centrally located. Staff was helpful directing where to eat and the suggestion was so appreciated. Left before breakfast was served. Easy check wand out.

When we arrived I was given a room that was not as expected BUT the staff made it right and gave me another room with no hesitation which I greatly appreciated.. The "main" breakfast such as biscuits, gravy, waffles, etc was gone at 9:10AM (was supposed to be available until 9:30AM) but we made do and ate cereal, yogurt, and oatmeal. Overall we had a very nice experience and would stay there again.

Good

Very friendly staff. I really enjoyed my stay .

Rm 226 was quite nice. Looks like a new tub/shower. Clean. Bed was very comfortable! Quiet. Even the breakfast has improved. Nice staff. No elevator. Outside access to rooms.

Staff was very helpful and easy to chat with Hmmmm…… no complaints

Staff was very helpful and easy to chat with Hmmmm…… no complaints

toilets too low

toilets too low

Location

Location

The bed very uncomfortable noises all night . It was raining had to go out your room walk in the rain for breakfast.. Carpet was not clean . Sound like someone was drilling all night. Will never stay there again. We had a event to attend if it wasn't for that we would have left and ask for a refund Everything

The bed very uncomfortable noises all night . It was raining had to go out your room walk in the rain for breakfast.. Carpet was not clean . Sound like someone was drilling all night. Will never stay there again. We had a event to attend if it wasn't for that we would have left and ask for a refund Everything

Clean, easy check in and out. Great breakfast assortment.

Clean, easy check in and out. Great breakfast assortment.

Second night we were plagued with a rapid hammering noise from behind wall of shower.

Second night we were plagued...

Smelled horrible

Exceptional

Clean, quiet, convenient

Clean, quiet, convenient

Room clean/friendly staff/good breakfast

Room clean/friendly staff/good breakfast

Breakfast was very good. Variety of choices was great.

How was secluded and close to eating places Clean well taking care of

Room was clean. This is a motel with room doors exposed to outside unlike a regular hotel.with room doors inside of hallways. I couldnt twll that from the description or pics.

Room was clean. This is a motel with room doors exposed to outside unlike a regular hotel.with room doors inside of hallways. I couldnt twll that from the description or pics.

Very clean. Very comfortable bed. Crisp, fresh, white sheets. Big TV. Some noise outside, but not too bad.

Very clean. Very comfortable bed. Crisp, fresh, white sheets. Big TV. Some noise outside, but not too bad.

Room very clean, comfortable bed, great staff and good breakfast.

Room very clean, comfortable bed, great staff and good breakfast.

All of the above

All of the above

I did not try to breakfast. But everything else was great.

I did not try to breakfast. But everything else was great.

Convenient location for the venue I visited. Great value. Clean safe location.

Frugal breakfast.

Frugal breakfast.

Clean & good breakfast

Clean & good breakfast

Every thing was great and staff was amazing

Every thing was great and staff was amazing

The breakfast was very good, fresh and hot with healthy options. Room was clean and well maintained.

The breakfast was very good, fresh and hot with healthy options. Room was clean and well maintained.

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Breakfast was reasonable. food lackluster. Room was spotless and oderless

Breakfast was reasonable. food lackluster. Room was spotless and oderless

Hotel was clean and the food was actually not too bad.

Hotel was clean and the food was actually not too bad.

Strong nicotine smell in room and hall even though it was suppose to be non smoking room. Hotel run down ,needs updating. Carpet dingy. Just not great. Have been to much better hotels for the price.

Strong nicotine smell in room and hall even though it was suppose to be non smoking room. Hotel run down ,needs updating. Carpet dingy. Just not great. Have been to much better hotels for the price.

Very clean room and lobby area. Pool area was nice. Parking was efficient

Very clean room and lobby area. Pool area was nice. Parking was efficient

Staff was friendly and helpful. Room was quite and clean. Be prepared to dump the dehumidifier in your room every 6-8 hours or the lights will wake you up.

Staff was friendly and helpful. Room was quite and clean. Be prepared to dump the dehumidifier in your room every 6-8 hours or the lights will wake you up.

Clean room and spaces Beautiful flowers and landscaping Very pleasant check-in with Angelica Very pleased

Clean room and spaces Beautiful flowers and landscaping Very pleasant check-in with Angelica Very pleased

Location ok

Location ok

Comfort and cleanliness excellent. And front desk personnel wonderful. We will stay here again.

Comfort and cleanliness excellent. And front desk personnel wonderful. We will stay here again.

I was so pleased with the cleanliness of this hotel. The room was perfect and the breakfast was great too! Every staff member I came across was so helpful and friendly. I highly recommend this hotel!

I was so pleased with the cleanliness of this hotel. The room was perfect and the breakfast was great too! Every staff member I came across was so helpful and friendly. I highly recommend this hotel!

Very clean and to comfortable.

Very clean and to comfortable.

Clean, big room. Would stay here again

Clean, big room. Would stay here again

We had a wonderful experience at the hotel. The rooms are better than in others hotels we have been. The rooms are updated and very clean the free breakfast is amazing. We are thinking to become members of this brand.

We had a wonderful experience at the hotel. The rooms are better than in others hotels we have been. The rooms are updated and very clean the free breakfast is amazing. We are thinking to become members of this brand.

The only thing I didn’t like was carpet in the room

The only thing I didn’t like was carpet in the room

A lot of places nearby to eat and hang out

A lot of places nearby to eat and hang out

Quiet place mostly. Friendly staff and a good breakfast.

Quiet place mostly. Friendly staff and a good breakfast.

Good value. I needed a place to stay for work. Nothing fancy nor a “roach” motel. This price point was perfect for me. Appreciated the cleanliness, front desk, hot breakfast, clean and refreshing pool. If I had to make any complaints, my HVAC unit worked hard to keep room cool. Had it turned all the way down. In their defense, it was hot!!! Secondly, no elevator to second floor. So make sure to note that if you are unable to use stairs or have heavy luggage. Overall, definitely would stay agin.

Good value. I needed a place to stay for work. Nothing fancy nor a “roach” motel. This price point was perfect for me. Appreciated the cleanliness, front desk, hot breakfast, clean and refreshing pool. If I had to make any complaints, my HVAC unit worked hard to keep room cool. Had it turned all the way down. In their defense, it was hot!!! Secondly, no elevator to second floor. So make sure to note that if you are unable to use stairs or have heavy luggage. Overall, definitely would stay agin.

The facilities are clean, staff is great. I was there two weeks on a work trip.

The facilities are clean, staff is great. I was there two weeks on a work trip.

Was clean and comfortable

Was clean and comfortable

Not crazy about the outdoor entry, prefer inside entry hotel. However the room was adequate, clean and comfortable.

It was clean and quiet

Looks okay, needs more work

Looks okay, needs more work

The front desk staff was kind and the room and property were clean. This is a motel and not a hotel which was not properly advertised.

The front desk staff was kind and the room and property were clean. This is a motel and not a hotel which was not properly advertised.

Excellent stay. Everything from the rooms, to the pool, to the staff, to the breakfast exceeded our expectations. Beyond happy with our stay.

Excellent stay. Everything from the rooms, to the pool, to the staff, to the breakfast exceeded our expectations. Beyond happy with our stay.

This place was clean soft beds and amazing pool and breakfast salt water pool as well

This place was clean soft beds and amazing pool and breakfast salt water pool as well

the quality of the beds is great!!

the quality of the beds is great!!

Check in was neutral. Got to our room and the AC is completely SUBPAR, at best. It's currently set to 65 and high fan and the room is still humid and moist. There was no bedding for the pull out bed, and I had to go get it from the office, rather than it be brought to my room. I wouldn't stay here again.

Check in was neutral. Got to our room and the AC is completely SUBPAR, at best. It's currently set to 65 and high fan and the room is still humid and moist. There was no bedding for the pull out bed, and I had to go get it from the office, rather than it be brought to my room. I wouldn't stay here again.

Flies and nats everywhere drove 12 hours straight got to hotel or motel took a nap woke up with a bunch of bugs and itchy

Flies and nats everywhere drove 12 hours straight got to hotel or motel took a nap woke up with a bunch of bugs and itchy

Great.

Great.

Over all room was in great condition. Clean,roomy and quiet. Maid service was good and breakfast was fantastic. We will stay at bw again.

Over all room was in great condition. Clean,roomy and quiet. Maid service was good and breakfast was fantastic. We will stay at bw again.

Nice outdoor pool, many restaurants close by

Nice outdoor pool, many restaurants close by

The fact one night was 275 plus a 100 deposit when I booked online I was under the impression that was with the 100 deposit, the pool wasn't up and running and stated I was upgraded to a suit

Has outside entrance to rooms....it was a nice kingsize bed, clean room. Shower was narrow and short for 6ft people. But dont think it was worth $159 @night.

Has outside entrance to rooms....it was a nice kingsize bed, clean room. Shower was narrow and short for 6ft people. But dont think it was worth $159 @night.

Plesant, clean, odorless. Easy check-in. Quiet, orderly, polite staff.

Plesant, clean, odorless. Easy check-in. Quiet, orderly, polite staff.

Very clean

old outdated rooms. place needs complete renovation. nothing worked. disappointing to say the least.

old outdated rooms. place needs complete renovation. nothing worked. disappointing to say the least.

I will not be returning to this glorified hotel. It's more of a motel and I wish I knew that before I spent good money for each night of my stay

I will not be returning to this glorified hotel. It's more of a motel and I wish I knew that before I spent good money for each night of my stay

Staff very friendly and helpful. Room was clean but and bed comfy.

Staff very friendly and helpful. Room was clean but and bed comfy.

Thanks for a comfortable bed and clean room!

Thanks for a comfortable bed and clean room!

The staff were very helpful. They were patient about and ensured that I would have a room available when I arrived.

The staff were very helpful. They were patient about and ensured that I would have a room available when I arrived.

The room was spotlessly clean, bed and pillows extremely comfortable, and the front desk staff especially Grace were fantastic.

The room was spotlessly clean, bed and pillows extremely comfortable, and the front desk staff especially Grace were fantastic.

An older property but well maintained. Staff is extremely nice. Beds comfy. Plenty of dining out options.

An older property but well maintained. Staff is extremely nice. Beds comfy. Plenty of dining out options.

Didn't eat breakfast because woke up too late, Price of the room for two nights.

A lot of noise from vehicles leaving in the morning and from the train at night.

Clean N/A

Just looking for a place to stay overnight, while heading further south.

Just looking for a place to stay overnight, while heading further south.

Price, to high as there is not much to do in Monroe we checked in around 4 and was out by1045 am next day not even 24 hour stay.

Nice place

Nice place

Our bathroom needs a new skid flooring. Ours was too thin, and a fall could easily happen.

Our bathroom needs a new skid flooring. Ours was too thin, and a fall could easily happen.

Easy booking, great service

Easy booking, great service

all good.

all good.

Everything was great

Everything was great

This older hotel was remarkably clean and the front desk people are very nice. Free breakfast is also a plus. Remember to put out the Do Not Disturb sign if you get in late because housekeeping starts knocking at 8 am!

This older hotel was remarkably clean and the front desk people are very nice. Free breakfast is also a plus. Remember to put out the Do Not Disturb sign if you get in late because housekeeping starts knocking at 8 am!

Outside rooms

Outside rooms

Everything was good. I like

Everything was good. I like

Room was really nice. Well furnished, comfortable, clean, quiet. Only bummer was the huge pillows. We are thin pillow people. My wife ended up sleeping on a folded up towel.

Room was really nice. Well furnished, comfortable, clean, quiet. Only bummer was the huge pillows. We are thin pillow people. My wife ended up sleeping on a folded up towel.

Nice

Nice

That charged more when I left for no reason

That charged more when I left for no reason

Room was clean, breakfast was fine. However, mattress badly needs to be replaced, sink faucet is broken and something is wrong with the toilet tank. Also, there is a terrible racket outside every other morning at abt 4:30. Dumpster being emptied? Can not recommend this hotel.

Room was clean, breakfast was fine. However, mattress badly needs to be replaced, sink faucet is broken and something is wrong with the toilet tank. Also, there is a terrible racket outside every other morning at abt 4:30. Dumpster being emptied? Can not recommend this hotel.

Loved it

Loved it

The bathroom, while clean was tiny and the vanity was exposed to the rest of the room making it hard for more than 1 person to handle teethbrushing and not wake others with the lights and sounds.

The bathroom, while clean was tiny and the vanity was exposed to the rest of the room making it hard for more than 1 person to handle teethbrushing and not wake others with the lights and sounds.

Very clean

Very clean

Quiet

Quiet

The experience was great, room was comfortable and clean

The experience was great, room was comfortable and clean

We checked in at 2pm and checked out the same day at 9:30pm. The room smelled so bad that I went to the store to get a plug in deodorizer. It did not help. The pillows were old and disgusting, so while getting the plug-in, I also bought two pillows. We got ready to meet friends for dinner and when we got home we tried to just deal with it, until I noticed a used condom at the corner of the bed between the floor and base board. We packed up, checked out, and drove three and a half hours home. I told the girl at the desk and she said, “sorry about that.”

We checked in at 2pm and checked out the same day at 9:30pm. The room smelled so bad that I went to the store to get a plug in deodorizer. It did not help. The pillows were old and disgusting, so while getting the plug-in, I also bought two pillows. We got ready to meet friends for dinner and when we got home we tried to just deal with it, until I noticed a used condom at the corner of the bed between the floor and base board. We packed up, checked out, and drove three and a half hours home. I told the girl at the desk and she said, “sorry about that.”

We stayed for just one night, but I’d definitely stay again! The staff was so friendly, and accommodating. The hotel is clearly old, but everything was so clean and well maintained. The continental breakfast had so many options, including hot food like eggs, sausage and biscuits and gravy…so good! I was also pleasantly surprised at how clean the pool was, its surrounded by trees, but there was not 1 leaf in there. We ate breakfast and then went and sat out by the pool with our coffee, it was nice.

We stayed for just one night, but I’d definitely stay again! The staff was so friendly, and accommodating. The hotel is clearly old, but everything was so clean and well maintained. The continental breakfast had so many options, including hot food like eggs, sausage and biscuits and gravy…so good! I was also pleasantly surprised at how clean the pool was, its surrounded by trees, but there was not 1 leaf in there. We ate breakfast and then went and sat out by the pool with our coffee, it was nice.

Good breakfast and great for a business stay.

Good breakfast and great for a business stay.

Very low cost motel. Didn't know all the rooms were outside til i got there. Flies were everywhere. On our second (and last) day, a group of females came knocking on every door because a car belonging to the boyfriend of one was parked outside. Despite the price, a low cost hotel and i would not stay there again

Very low cost motel. Didn't know all the rooms were outside til i got there. Flies were everywhere. On our second (and last) day, a group of females came knocking on every door because a car belonging to the boyfriend of one was parked outside. Despite the price, a low cost hotel and i would not stay there again

This property in need of a good overhaul. It's terribly dated. The location is great. But I would not stay again.

This property in need of a good overhaul. It's terribly dated. The location is great. But I would not stay again.

The room super clean, sheets were clean and soft. I didn't like the bathroom, it was super small but did what needed to be done. Breakfast was great, coffee was really good.

The room super clean, sheets were clean and soft. I didn't like the bathroom, it was super small but did what needed to be done. Breakfast was great, coffee was really good.

Very clean

Very clean

Making lot noise

Making lot noise

They were able to accommodate me at the last minute after my original hotel lost my booking.

They were able to accommodate me at the last minute after my original hotel lost my booking.

Will return. Great breakfast too.

Will return. Great breakfast too.

the bath room was newly redone. confortable bed.

the bath room was newly redone. confortable bed.

Staff was friendly and accommodating

Staff was friendly and accommodating

Love it

Love it

Did not like the air freshener that was too strong that was plug in the socket. The sheets had hair on it as though they were not changed. Along with the bathtub had hair in it .

Did not like the air freshener that was too strong that was plug in the socket. The sheets had hair on it as though they were not changed. Along with the bathtub had hair in it .

This property is well cared for and comfortable. The staff and owners clearly care.

This property is well cared for and comfortable. The staff and owners clearly care.

Would stay again if we had to, staff was nice and place was pretty clean- our toilet kept breaking, wouldn’t flush and there isn’t normal sized pillows was main issue. One towel had small red marks on it looked like blood but not sure. Outdoor pool and breakfast was nice. Other than that we had a decent stay.

Would stay again if we had to, staff was nice and place was pretty clean- our toilet kept breaking, wouldn’t flush and there isn’t normal sized pillows was main issue. One towel had small red marks on it looked like blood but not sure. Outdoor pool and breakfast was nice. Other than that we had a decent stay.

I really liked the small pillows

I really liked the small pillows

The rooms and the property were quite clean. Breakfast started at 7, if it could have been earlier, would have been better as I had to check out early

The rooms and the property were quite clean. Breakfast started at 7, if it could have been earlier, would have been better as I had to check out early

Property was nicely maintained.

Property was nicely maintained.

Just average hotel. Kinda pricey for basic room.

Just average hotel. Kinda pricey for basic room.

Property was not bad but, for the price the breakfast should have e choices

Property was not bad but, for the price the breakfast should have e choices

This property was in a great location, quiet and easy to book.

This property was in a great location, quiet and easy to book.

Great stay, clean, & comfortable!

Great stay, clean, & comfortable!

An older motel but was clean and quite staff were nice. Breakfast was decent maybe a little pricier than i would expect

An older motel but was clean and quite staff were nice. Breakfast was decent maybe a little pricier than i would expect

Will be back to stay again

Will be back to stay again

Staff is great. Older property and not worth price. This is not our 1st stay at this property and payed almost twice as much as last stay. My loyaty is running low.

Staff is great. Older property and not worth price. This is not our 1st stay at this property and payed almost twice as much as last stay. My loyaty is running low.

Nice breakfast. Good staff with friendly service.

Check in was smooth. Checked in around 3:45pm. Staff was kind and friendly. Room was clean. Breakfast was good.

It’s all good

Great breakfast and very friendly staff. The rooms are clean and there is a lot parking and restaurants near by.

There was only 4 small throw pillows instead of regular size pillows on the bed. There should be options. It’s very hard to sleep on a throw size pillow. The bed was fine though.

Nice clean place to stay.

Clean and the kitchen staffer went above what was asked of her. A true continental breakfast.

It was clean and very quite. Definitely stay again.

very nice area

Staff was wonderful and room was clean and what I expected.

Amazing stay

Great place to stay with your family

Old and outdated hotel. Hole in the blanket from a cigarette burn. Lock bar for the door was held on by a falling out screw and dirty oily door frame. The ceiling in the bathroom was cracked and hanging down texture. Bathtub drain was falling out. The tv went in and out and stayed without connection for 5-10 mins at a time. My stay was not very comfortable at all. I heard people yelling outside at 1am that the front desk gave them a room that’s been rented out already with peoples stuff inside. I couldn’t wait to leave this place. With all the other options available, take a look elsewhere.

My family and I stayed for 5 days. The rooms were very clean and nice. The continental breakfast were good. Definitely I’ll stay again.

I love this hotel and plan on coming back if I need to. I walked into the front lobby and it just felt clean and looked clean. Front desk lady was super nice/friendly and gave me a free upgraded room. When I got into the room, again, it just felt clean. Like extremely clean. There was a humidifier in there so no musty weird smells. It was quiet too. You could hear the trains in the distance but not someone in the next door.

Overall stay was good. Room was clean and breakfast was good.

Friendly, helpful staff.

it was safe. It was loud neighbors.

Clean. Quiet. Good location to stores/restaurants/gas stations. Nice stay overall. Wanted the hot tub room but it was undergoing a deep cleaning. I’d stay again.

Very clean .. I have stayed there many times !

Liked it, great breakfast