Heritage Inn
About Heritage Inn
Featuring 3-star accommodations, Heritage Inn - Milpitas is located in Milpitas, 8 miles from San Jose Convention Center and 11 miles from Shoreline Amphitheatre. The property is around 28 miles from Oakland Coliseum, 5.1 miles from California's Great America and 5.3 miles from Levi's Stadium. There's a sun terrace and guests can use free WiFi and free private parking. Complete with a private bathroom equipped with a shower and free toiletries, guest rooms at the hotel have a flat-screen TV and air conditioning, and selected rooms come with a balcony. All rooms will provide guests with a fridge. Speaking English, Spanish and Hindi at the reception, staff are willing to help at any time of the day. San Jose Civic Auditorium is 7.8 miles from Heritage Inn - Milpitas, while San Jose Diridon Amtrak Station is 7.9 miles away. Norman Y. Mineta San Jose International Airport is 5.6 miles from the property.
Amenities
- 24-hour front desk
- Meeting space
- Family friendly
- Wheelchair accessible
- Smoke-free property
- In-room safe
Reviews
The hotel reviews are overwhelmingly negative, with guests expressing dissatisfaction and disgust. Many guests reported dirty rooms, mold, broken furniture, and insect infestations. However, some guests appreciated the friendly staff and affordable pricing.
- Friendly staff
- Affordable pricing
- Dirty rooms
- Insect infestations
- 5/5
Location, price, room N/A
- 3.5/5
Proximity to places I wanted visit Needed help with the TV
- 2/5
Old motel; Stained sheets, no deadbolt on the door, and generally worn premises and interior
- 0.5/5
Bad
- 3.5/5
Good
- 4.5/5
That it has been cleaned up with better managment No vending machined
- 4.5/5
No vending machined
- 4/5
Very good
- 3.5/5
The inn was not luxurious, but it was not supposed to be as the price was low compared to other motels/inns. For the low price, Heritage was very functional and provided all my needs for a work trip and the staff was very helpful and available. I even accidentally left my retainer, which is expensive, so I called to try to get it back. The owner asked his cleaning staff about it, located it and mailed it back to me promptly. He even reached out by phone to keep me updated. I wasn't expecting a luxury hotel but the price was right. My only complaint is the toilet seat was loose. I worked around it, although if I asked, they probably would have sent staff to fix it ASAP, but I didn't want to be bothered.
- 3.5/5
The inn was not luxurious, but it was not supposed to be as the price was low compared to other motels/inns. For the low price, Heritage was very functional and provided all my needs for a work trip and the staff was very helpful and available. I even accidentally left my retainer, which is expensive, so I called to try to get it back. The owner asked his cleaning staff about it, located it and mailed it back to me promptly. He even reached out by phone to keep me updated. I wasn't expecting a luxury hotel but the price was right. My only complaint is the toilet seat was loose. I worked around it, although if I asked, they probably would have sent staff to fix it ASAP, but I didn't want to be bothered.
- 5/5
Exceptional
- 5/5
Exceptional
- 2.5/5
Passable
- 5/5
Exceptional
- 4/5
Very good
- 5/5
easy check in blankets had burd holes in them
- 5/5
easy check in blankets had burd holes in them
- 4/5
Ok
- 4/5
Ok
- 0.5/5
Dirty
- 4.5/5
Pretty Girls
- 4.5/5
Pretty Girls
- 0.5/5
Bad
- 5/5
It’s quiet and peaceful
- 5/5
It’s quiet and peaceful
- 1.5/5
Was not very clean. Was noisy. The room was run down and worn and could use a deep cleaning.
- 1.5/5
Was not very clean. Was noisy. The room was run down and worn and could use a deep cleaning.
- 4.5/5
Superb
- 1.5/5
Poor
- 3.5/5
Nice Nice
- 1/5
Do not recommend
- 1/5
Do not recommend
- 2/5
Shopping center across the street
- 2/5
Shopping center across the street
- 5/5
Helpful staff that cares about the property and guests.
- 5/5
Helpful staff that cares about the property and guests.
- 1/5
Roaches!! We got a refund and got out of there!!! Dont book here!
- 1/5
Roaches!! We got a refund and got out of there!!! Dont book here!
- 3/5
No Coffee, no napkin ,not enough body soap, few towel, back door broken
- 5/5
Wonderful peaceful stay in dynamic shopping area. Very hospitable family owners who take care of the guests. Will definitely stay here again!
- 5/5
Wonderful peaceful stay in dynamic shopping area. Very hospitable family owners who take care of the guests. Will definitely stay here again!
- 5/5
Very fast service and they let us check in in the middle of the night because our flight was delayed and did not get in until 2:30a. Enjoyed our stay
- 5/5
Very fast service and they let us check in in the middle of the night because our flight was delayed and did not get in until 2:30a. Enjoyed our stay
- 0.5/5
The property is run down poorly managed. The pic's don't match the actual property.
- 2/5
Only thing I liked was they didn’t require a deposit. Everything, it was disgusting. The pictures make it seem nicer than it is but it was so gross.
- 1/5
This property is not qualified for healthy stay
- 1/5
This property is not qualified for healthy stay
- 0.5/5
The room smells awful and the restroom is like the third world condition with no bathtubr. The floor is dirty and the shower stall was not useful with mold built up. We were very disappointed and didn't stsy for the nights even though we have already paid for the room. We had to look for another hotel to book and two nights. The hotel, the dirty awful smelly room, the very outdated restroom full of molds I would not book or recommend anyone to stay with Inn.
- 3.5/5
Bed was comfortable in clean room with hard surface flooring. Room was a bit tired, but totally functional for a night's rest
- 4.5/5
Pretty Old
- 1.5/5
Nothing really. It was quiet but mostly because the place is so run down that I think it just attracts old folks that live there. The guy at the front desk was perfectly kind. The TV was fine. Where do I start. Bed is really really uncomfortable and the blanket is super duper thin. Wally’s are pretty thin, I can hear the television in other rooms. The bathroom had like a double wall window thing going on, very weird. Couldn’t figure out how to drain the tub so I took a shower/bath. Toilet paper roll thing was broken so the toilet paper is just chillin. The shampoo/conditioner/soap is really poor quality.
- 4/5
Overall clean, comfortable. Ok
- 4/5
Overall clean, comfortable. Ok
- 0.5/5
Not worth the stay and price
- 1/5
Not at all clean
- 3/5
Cheap & quick booking, friendly Not very clean at all.
- 3/5
Location and the car parking was very nasty and smells really bad, rooms were really great.
- 2.5/5
Location Bathroom knob broken
- 5/5
Owners we’re super accommodating and went above and beyond
- 5/5
Owners we’re super accommodating and went above and beyond
- 1/5
The price reflects the condition of the property. General outside upkeep is 1 out of 5. The lounge chair inside the room was stained. The deadbolt was missing. I had to plug in the microwave and mini fridge. A nightstand was missing a drawer. The bathroom window couldnt be secured and i was on the ground floor. The smell in the lobby and room was musty and heavy. I wont be coming back here.
- 1/5
The price reflects the condition of the property. General outside upkeep is 1 out of 5. The lounge chair inside the room was stained. The deadbolt was missing. I had to plug in the microwave and mini fridge. A nightstand was missing a drawer. The bathroom window couldnt be secured and i was on the ground floor. The smell in the lobby and room was musty and heavy. I wont be coming back here.
- 5/5
The hotel manager was amazing! He went above and beyond and mayo make me feel welcome! I definitely recommend this motel to everyone who need a quiet, clean and good customer service experience to come and check in to this best kept secret motel in Milpitas, CA
- 5/5
The hotel manager was amazing! He went above and beyond and mayo make me feel welcome! I definitely recommend this motel to everyone who need a quiet, clean and good customer service experience to come and check in to this best kept secret motel in Milpitas, CA
- 5/5
Very friendly staff and helpful
- 5/5
Very friendly staff and helpful
- 1/5
It’s like a dumb
- 1/5
It’s like a dumb
- 1/5
First arrived and the office has a distinct damp odor. Clerk was pleasant. The room however.... wow. The door was not securable. You could see daylight through it and the top lock was missing. Room had water damage over the beds and the wall paper was stained. Room smelled like smoke and mold. Stains all over the chairs. Bedspread was the newest thing in the room, but definitely more plastic than fabric. Refrigerator was pulled out in the walkway leading to the bathroom for no known reason so had to move that first to get to the bathroom. The bathroom was ok from the outside, but the shower had sand in the bottom of it and mold all around the shower stall. Towels were worn and grey. Walked back out into the living quarters and the fire alarm was missing from the wall and the junction box was open. Other outlet plugging into the TV had no cover to the electrical components and just wallpapered over it. Room was absolutely not securable and definitely not safe feeling with people on either side of me yelling at each other, so I grabbed my bag and left. No other hotels were available in the area so I literally drove home 2 hours because of how terrifying the room was
- 1/5
First arrived and the office has a distinct damp odor. Clerk was pleasant. The room however.... wow. The door was not securable. You could see daylight through it and the top lock was missing. Room had water damage over the beds and the wall paper was stained. Room smelled like smoke and mold. Stains all over the chairs. Bedspread was the newest thing in the room, but definitely more plastic than fabric. Refrigerator was pulled out in the walkway leading to the bathroom for no known reason so had to move that first to get to the bathroom. The bathroom was ok from the outside, but the shower had sand in the bottom of it and mold all around the shower stall. Towels were worn and grey. Walked back out into the living quarters and the fire alarm was missing from the wall and the junction box was open. Other outlet plugging into the TV had no cover to the electrical components and just wallpapered over it. Room was absolutely not securable and definitely not safe feeling with people on either side of me yelling at each other, so I grabbed my bag and left. No other hotels were available in the area so I literally drove home 2 hours because of how terrifying the room was
- 4/5
Priced reasonable and decent place to stay
- 4/5
Priced reasonable and decent place to stay
- 4/5
excellent service and decent amenities.
- 4/5
excellent service and decent amenities.
- 5/5
I have stayed here on numerous occasions over the last two years, and have found the accommodations to be very satisfactory!
- 5/5
I have stayed here on numerous occasions over the last two years, and have found the accommodations to be very satisfactory!
- 5/5
Friendly, courteous, and knowledgeable. This is an excellent value. This is not a Holiday Inn, but it’s still pretty good, and I do stay there frequently.
- 5/5
Friendly, courteous, and knowledgeable. This is an excellent value. This is not a Holiday Inn, but it’s still pretty good, and I do stay there frequently.
- 2/5
Room was old and dirty. Towels had black stains. Old lamps with old stains unoperative but still uglying up the room. Headboard was off the bed and propped up against a wall.
- 2/5
Room was old and dirty. Towels had black stains. Old lamps with old stains unoperative but still uglying up the room. Headboard was off the bed and propped up against a wall.
- 3/5
No coffee machine to make hot water, no water cup in the room
- 3/5
No coffee machine to make hot water, no water cup in the room
- 5/5
Overall I find Heritage suits my needs
- 5/5
Overall I find Heritage suits my needs
- 5/5
Quiet and comfortable
- 5/5
Quiet and comfortable
- 5/5
Prime location and good value for money.
- 5/5
Prime location and good value for money.
- 1/5
I came in after 3 pm and my son helped me putting the suitcases in the room and I left right way. I didnt have a chance to check the room. Came back around 11pm. I was terrified to even take a shower. The shower wa so DISGUSTING i was afraid to take a shower. The room was terrible dirty and dusty. The walls very visible dirty. The bed spreed disgusting. The dresser was missing a drower. There were holes on top of the dresser and holes on the wall. The bathroom door was so dirty I was afraid to touch it. The towels looks like old cleaning rags. There were pile of dust behind the bed side table and all over the room. The 2 seats was so dirty that apear that they were picked up at a dumpster. I was afraid to touch anything in the room. I slept with my clothes and lights on. I couldn't leave because my son had droped me off, I didn't have a car and I couldn’t carry my suitcases from 2 stair cases. (my car broken down from the airport going to my home in Roseville) I called my son to rescue me. I had a terrible allergy attack from the dust. My voice startarted to rusty and I started to have a headache. I called my son early that day. He came over and took my suitcases out of the room. Went to front desk and told the girl about the room, that it was very dirty and that I needed another room. She was very simpathetic and apologized many times. She gave me another room after we return from breakfast. I went to see the room first, but it was almost the same. I'm expecting my refund.
- 1/5
I came in after 3 pm and my son helped me putting the suitcases in the room and I left right way. I didnt have a chance to check the room. Came back around 11pm. I was terrified to even take a shower. The shower wa so DISGUSTING i was afraid to take a shower. The room was terrible dirty and dusty. The walls very visible dirty. The bed spreed disgusting. The dresser was missing a drower. There were holes on top of the dresser and holes on the wall. The bathroom door was so dirty I was afraid to touch it. The towels looks like old cleaning rags. There were pile of dust behind the bed side table and all over the room. The 2 seats was so dirty that apear that they were picked up at a dumpster. I was afraid to touch anything in the room. I slept with my clothes and lights on. I couldn't leave because my son had droped me off, I didn't have a car and I couldn’t carry my suitcases from 2 stair cases. (my car broken down from the airport going to my home in Roseville) I called my son to rescue me. I had a terrible allergy attack from the dust. My voice startarted to rusty and I started to have a headache. I called my son early that day. He came over and took my suitcases out of the room. Went to front desk and told the girl about the room, that it was very dirty and that I needed another room. She was very simpathetic and apologized many times. She gave me another room after we return from breakfast. I went to see the room first, but it was almost the same. I'm expecting my refund.
- 4/5
😁
- 4/5
😁
- 5/5
I stay often and most times it is a pleasant stay
- 5/5
I stay often and most times it is a pleasant stay
- 2/5
Bathroom too small and dirty
- 2/5
Bathroom too small and dirty
- 5/5
Good place great customer service 👍
- 5/5
Good place great customer service 👍
- 5/5
I like the friendly staff and privacy
- 5/5
I like the friendly staff and privacy
- 3/5
Staff are great and accommodating but property is very dirty and horrible. Their non-smoking room still smelled like cigarettes.
- 3/5
Staff are great and accommodating but property is very dirty and horrible. Their non-smoking room still smelled like cigarettes.
- 5/5
A pleasant quiete stay
- 5/5
A pleasant quiete stay
- 5/5
Great stay
- 5/5
Great stay
- 5/5
All gd
- 5/5
All gd
- 4/5
Dennys was just minutes of walking to
- 4/5
Dennys was just minutes of walking to
- 3/5
Not what I expected
- 3/5
Not what I expected
- 4/5
The Staff was very accommodating. They gave me a friendly greeting.
- 4/5
The Staff was very accommodating. They gave me a friendly greeting.
- 1/5
I checked into the heritage inn on Wednesday evening and upon check-in the night audit manager put me in a room upstairs and the next morning he moved my room into a room that was really not suitable for renting number 204. See photos for further information and I am definitely not satisfied in fact I think I should be checked because maybe there’s issues with lead paint poisoning from The walls being so mutilated.
- 1/5
I checked into the heritage inn on Wednesday evening and upon check-in the night audit manager put me in a room upstairs and the next morning he moved my room into a room that was really not suitable for renting number 204. See photos for further information and I am definitely not satisfied in fact I think I should be checked because maybe there’s issues with lead paint poisoning from The walls being so mutilated.
- 1/5
We left the property and didn’t stay at all. We paid without staying as condition is horribly poor, broken mattress, broken door latch, cloggedand dirty sink, toilet. Room smells really bad. Worst experience!!!!
- 1/5
We left the property and didn’t stay at all. We paid without staying as condition is horribly poor, broken mattress, broken door latch, cloggedand dirty sink, toilet. Room smells really bad. Worst experience!!!!
- 3/5
Everything inside the room are old!
- 3/5
Everything inside the room are old!
- 4/5
Great customer service
- 4/5
Great customer service
- 1/5
Very bad, unclean, smelly, broken walls etc
- 1/5
Very bad, unclean, smelly, broken walls etc
- 5/5
Loved my stay quiet humble environment
- 5/5
Loved my stay quiet humble environment
- 1/5
This hotel was absolutely aweful and the management was horrible. We stayed maybe 15 minutes and left. The bathroom had black mold on the ceiling above the shower and there was dirty fingerprints above the door frame. The safety lock on the front door was broken and falling part and the whole room was dirty. We left quickly and booked somewhere else. Through hotels.com the management was contacted for a refund. He refused stating the room was clean...I took pictures of everything. It was disgusting. No refund was issued, hotels.com offered a voucher but I have yet to see it in my account. Horrible experience. Do not stay here!
- 1/5
This hotel was absolutely aweful and the management was horrible. We stayed maybe 15 minutes and left. The bathroom had black mold on the ceiling above the shower and there was dirty fingerprints above the door frame. The safety lock on the front door was broken and falling part and the whole room was dirty. We left quickly and booked somewhere else. Through hotels.com the management was contacted for a refund. He refused stating the room was clean...I took pictures of everything. It was disgusting. No refund was issued, hotels.com offered a voucher but I have yet to see it in my account. Horrible experience. Do not stay here!
- 1/5
This is one of the worst places to stay, I got there around midnight 3 hours later I was woken up by loud banging next door the police were serving a warrant. There is no coffee machine in the room like shown in the display pictures. There is black roof flashing tape all over the room
- 1/5
This is one of the worst places to stay, I got there around midnight 3 hours later I was woken up by loud banging next door the police were serving a warrant. There is no coffee machine in the room like shown in the display pictures. There is black roof flashing tape all over the room
- 5/5
I hace stayed here often and I have no complaints
- 5/5
I hace stayed here often and I have no complaints
- 4/5
Kinda poor area Walgreens across the street isn’t bad
- 4/5
Kinda poor area Walgreens across the street isn’t bad
- 4/5
Awesome
- 4/5
Awesome
- 3/5
Service by husband and wife was great. Definitely not the cleanest place.
- 3/5
Service by husband and wife was great. Definitely not the cleanest place.
- 1/5
They have Roaches in my room
- 1/5
They have Roaches in my room
- 4/5
Glad we were able to check in very late. Just needed a room to sleep instead of driving all the way back home. Tv didn’t work, but oh well.
- 4/5
Glad we were able to check in very late. Just needed a room to sleep instead of driving all the way back home. Tv didn’t work, but oh well.
- 1/5
I checked n and couldnt get tv to work first hour. I had to go to office b4 my son n wife came to have it fix.. gave batteries for remote but batties were not new and had low battery light come on for remote.. then tried to lay n bed and top blank and on sheets had some girls blood stain on them room didnt seem to b checked or clean cuz the chairs had spider weds and dirt still on them.. it was a waste of money and wasnt able to change rooms and room next to me had 6 people in and out room til about 1230am.. not to mentiones they smoked right outside my room and i had a child under 4years old that could smelll the thick smoke come thru walls window n door..
- 1/5
I checked n and couldnt get tv to work first hour. I had to go to office b4 my son n wife came to have it fix.. gave batteries for remote but batties were not new and had low battery light come on for remote.. then tried to lay n bed and top blank and on sheets had some girls blood stain on them room didnt seem to b checked or clean cuz the chairs had spider weds and dirt still on them.. it was a waste of money and wasnt able to change rooms and room next to me had 6 people in and out room til about 1230am.. not to mentiones they smoked right outside my room and i had a child under 4years old that could smelll the thick smoke come thru walls window n door..
- 5/5
It was quiet and comfortable
- 5/5
It was quiet and comfortable
- 4/5
Nothing to say this visit thx
- 4/5
Nothing to say this visit thx
- 3/5
Honestly, the room was trash. We got a 3 night stay and the time we walked in the room. The locks were broken, the shower water was cold. The toulet had not been flushed from the people b4 us and good lord. We asked to switch rooms and we took a shower, had to break down the bathroom door. It locked on us with no handle
- 3/5
Honestly, the room was trash. We got a 3 night stay and the time we walked in the room. The locks were broken, the shower water was cold. The toulet had not been flushed from the people b4 us and good lord. We asked to switch rooms and we took a shower, had to break down the bathroom door. It locked on us with no handle
- 4/5
It was clean
- 4/5
It was clean
- 1/5
The first room I went to (110), the door had been jimmied on the frame, and I asked for a safer room with a more secure door. They changed me to (119) and both front and bathroom windows did not lock. The curtain rod was at a 30deg angle. Ceiling tiles missing and plywood in the ceiling. The TV remote did not work and I had to push the buttons on the back. The sheets had spots, so I slept on the towels provided placed on the bed and pillow. Drawers in the room had mildew stains in them and falling out the bottom. I frr we let so unsafe I put the table and rolling chair(sticky) in front of the door. I did have a two night reservation, but never showed up for second night. I went to Sonesta down the street. What a difference $40 more per night makes. From ghetto to luxury. I would have rather slept in my car or a tent than in that place again. Sorry no photos…you can try your luck…or believe me when I say it was deplorable.
- 1/5
The first room I went to (110), the door had been jimmied on the frame, and I asked for a safer room with a more secure door. They changed me to (119) and both front and bathroom windows did not lock. The curtain rod was at a 30deg angle. Ceiling tiles missing and plywood in the ceiling. The TV remote did not work and I had to push the buttons on the back. The sheets had spots, so I slept on the towels provided placed on the bed and pillow. Drawers in the room had mildew stains in them and falling out the bottom. I frr we let so unsafe I put the table and rolling chair(sticky) in front of the door. I did have a two night reservation, but never showed up for second night. I went to Sonesta down the street. What a difference $40 more per night makes. From ghetto to luxury. I would have rather slept in my car or a tent than in that place again. Sorry no photos…you can try your luck…or believe me when I say it was deplorable.
- 2/5
I did not like the propertied in the room....
- 2/5
I did not like the propertied in the room....
- 3/5
The room was run down and missing light switches and covers. The TV remote was not the one for the TV. There were lamps without lights. The shower was just a pod, but it had hot water. The chairs were stained, the door looked as if it had been broken down before by police. The hotel is in desperate need of repair, however, the people are friendly and let me have some privacy. The woman who cleans the rooms is the friendliest one of all. She made sure to give a good morning and have a great day if she sees you.
- 3/5
The room was run down and missing light switches and covers. The TV remote was not the one for the TV. There were lamps without lights. The shower was just a pod, but it had hot water. The chairs were stained, the door looked as if it had been broken down before by police. The hotel is in desperate need of repair, however, the people are friendly and let me have some privacy. The woman who cleans the rooms is the friendliest one of all. She made sure to give a good morning and have a great day if she sees you.
- 4/5
The only thing that disgusted me is their inability to help me to fix the shower and to give me extra blankets. I understand, I went there on the Christmas day and most of their experienced stuffs were in holiday, but the staff that checked me in was so inexperienced, even tried to make me twice. Other than that bad experience, everything was fine
- 4/5
The only thing that disgusted me is their inability to help me to fix the shower and to give me extra blankets. I understand, I went there on the Christmas day and most of their experienced stuffs were in holiday, but the staff that checked me in was so inexperienced, even tried to make me twice. Other than that bad experience, everything was fine
- 1/5
Place is super dirty, the sheets were dirty the sofa is something you’d see on side of the road and the mattress don’t even want to talk about.
- 1/5
Place is super dirty, the sheets were dirty the sofa is something you’d see on side of the road and the mattress don’t even want to talk about.
- 1/5
closet to freeway aeroport
- 1/5
closet to freeway aeroport
- 1/5
I didn't even stay she showed me the room and it wasn't what was promoted on website
- 1/5
I didn't even stay she showed me the room and it wasn't what was promoted on website
- 1/5
No tv nothing worked. Very disappointing
- 1/5
No tv nothing worked. Very disappointing
- 2/5
The water in the sink would take forever to go down the drain and the water from the shower was cold. There was a broken lock at the door to lock it from the inside.
- 2/5
The water in the sink would take forever to go down the drain and the water from the shower was cold. There was a broken lock at the door to lock it from the inside.
- 1/5
No tv, no cable, room was filthy. Had to buy cleaning supplies to clean the restroom before using it. Had to ask to switch rooms because the deadbolt was completely smashed. Whe asked why the tv doesnt work all I got was some of them dont. I paid for Cable and HBO and got jack diddley. Floor was not vacuumed.
- 1/5
No tv, no cable, room was filthy. Had to buy cleaning supplies to clean the restroom before using it. Had to ask to switch rooms because the deadbolt was completely smashed. Whe asked why the tv doesnt work all I got was some of them dont. I paid for Cable and HBO and got jack diddley. Floor was not vacuumed.
- 1/5
terrible customer service and disgusting bathrooms, found a hair on my sink.
- 1/5
terrible customer service and disgusting bathrooms, found a hair on my sink.
- 2/5
Old furniture. Worst of all...bedbugs!!!!
- 2/5
Old furniture. Worst of all...bedbugs!!!!
- 1/5
Key card never worked. They charged me for an extra night even though I checked out the day before. They never refunded me. Don't stay here.
- 1/5
Key card never worked. They charged me for an extra night even though I checked out the day before. They never refunded me. Don't stay here.
- 1/5
I got there after 9 and was met by the staff. I got my room key and thought all was good. The exterior of the hotel is in a state of ramp is repair needed. The ground are unkept, parking lot is filled with potholes. Entering the room( with a standard key, not a security key) I opened the door to a musty smell. Shutting the door behind me I found the only lock for the door from the inside is the key to open the door and nothing more. The safety chain was broken, the weather seal of the door allowed air and light through the door even when closed. Inside I found the following issues. -the lights are not all working - the bed only has a top sheet on it and a blanket. - the bed mattress is a foam bed and heavily stained with what i can only describe is foreign bodily fluids etc. -the toilet never stopped running then entire time. -the water flowed rusted water for a minute when I initially turned it on, same as the tub and shower. -the bathroom window has a bullet hole in the glass. - all windows were moldy due to them being metal framed and failing. I could keep going on about alll the other things but I think you understand this NOT NOT NOT a good, clean or safe hotel. Do not stay here.
- 1/5
I got there after 9 and was met by the staff. I got my room key and thought all was good. The exterior of the hotel is in a state of ramp is repair needed. The ground are unkept, parking lot is filled with potholes. Entering the room( with a standard key, not a security key) I opened the door to a musty smell. Shutting the door behind me I found the only lock for the door from the inside is the key to open the door and nothing more. The safety chain was broken, the weather seal of the door allowed air and light through the door even when closed. Inside I found the following issues. -the lights are not all working - the bed only has a top sheet on it and a blanket. - the bed mattress is a foam bed and heavily stained with what i can only describe is foreign bodily fluids etc. -the toilet never stopped running then entire time. -the water flowed rusted water for a minute when I initially turned it on, same as the tub and shower. -the bathroom window has a bullet hole in the glass. - all windows were moldy due to them being metal framed and failing. I could keep going on about alll the other things but I think you understand this NOT NOT NOT a good, clean or safe hotel. Do not stay here.
- 1/5
Was unable to check in because the motel “doesn’t accept cash” for nightly deposit. Even though the room was prepaid; I was turned away and not offered a refund. This is America and US Currency is “Legal tender for all debts public and private” but apparently that’s not the case at the Heritage Inn, Milpitas CA.
- 1/5
Was unable to check in because the motel “doesn’t accept cash” for nightly deposit. Even though the room was prepaid; I was turned away and not offered a refund. This is America and US Currency is “Legal tender for all debts public and private” but apparently that’s not the case at the Heritage Inn, Milpitas CA.
- 3/5
Only good thing was we were allowed to check in at 12:30pm... The receptionist / owner accused me of stealing her phone made me show her my pockets and bags... Asked me who was the other guest stayimg with me took down my brothers name... Asked me questions like i was a criminal... When i was in room she came upstair knocked on the door to check the room... Horrible horrible expreince... I only fot the room so my brother could take shower before coming to stay at my house due to covid ... The room was dirty, the shower was dirty and TV in the room was not working. 1 star to this motel
- 3/5
Only good thing was we were allowed to check in at 12:30pm... The receptionist / owner accused me of stealing her phone made me show her my pockets and bags... Asked me who was the other guest stayimg with me took down my brothers name... Asked me questions like i was a criminal... When i was in room she came upstair knocked on the door to check the room... Horrible horrible expreince... I only fot the room so my brother could take shower before coming to stay at my house due to covid ... The room was dirty, the shower was dirty and TV in the room was not working. 1 star to this motel
- 5/5
good vibe'z!! 💯 real sweet and good Cali hospitality house 🏡 keeping ladies. And the Boss Lady she's the Best. Made me feel like I was at home and I'm from Detroit Mi. 👍👍
- 5/5
good vibe'z!! 💯 real sweet and good Cali hospitality house 🏡 keeping ladies. And the Boss Lady she's the Best. Made me feel like I was at home and I'm from Detroit Mi. 👍👍
- 1/5
I would not recommend this hotel to anyone or families. It smelled like cats dogs and cigarettes. Carpet was old and stained. There was a hole in the wall but they had it covered with a mirror. The TV was a small as a tablet. It was a two-bed but only had one towel and one washcloth. There was no Outlets there that work I complained and I told the front desk Outlet shocked me. 😳 It was not a great stay
- 1/5
I would not recommend this hotel to anyone or families. It smelled like cats dogs and cigarettes. Carpet was old and stained. There was a hole in the wall but they had it covered with a mirror. The TV was a small as a tablet. It was a two-bed but only had one towel and one washcloth. There was no Outlets there that work I complained and I told the front desk Outlet shocked me. 😳 It was not a great stay
- 1/5
I had a horrible expirience i wasnt even allowed to check in and she still kept my money what a scam artist
- 1/5
I had a horrible expirience i wasnt even allowed to check in and she still kept my money what a scam artist
- 2/5
I am disappointed because I couldn't watch TV there was no remote in room 119.I ASKED THE DESK FOR ONE THEY DIDNT GIVE ME ONE.That was the only issue.
- 2/5
I am disappointed because I couldn't watch TV there was no remote in room 119.I ASKED THE DESK FOR ONE THEY DIDNT GIVE ME ONE.That was the only issue.
- 1/5
No refrigerator in the room. Dirty as hell. Toalette especially! Receptionist lied about the refrigerator being repaired by evening. Cable won't work either. No lights outside. It was scary to step outside the room. Finally on my way out Not given receipt for my stay. Promised another lie, that my receipt for 1 night stay would be emailed to me. Liers run this place who should immediately be checked by HEALTH INSPECTOR! My stay was day/night from hell. Personally this hellhole needs to be closed and buldosed down for good.
- 1/5
No refrigerator in the room. Dirty as hell. Toalette especially! Receptionist lied about the refrigerator being repaired by evening. Cable won't work either. No lights outside. It was scary to step outside the room. Finally on my way out Not given receipt for my stay. Promised another lie, that my receipt for 1 night stay would be emailed to me. Liers run this place who should immediately be checked by HEALTH INSPECTOR! My stay was day/night from hell. Personally this hellhole needs to be closed and buldosed down for good.
- 4/5
Bed was terrible- mostly broken- springs were worn out. Had to wait 20 minutes to check in- no one was at the front desk
- 4/5
Bed was terrible- mostly broken- springs were worn out. Had to wait 20 minutes to check in- no one was at the front desk
- 4/5
It was the least expensive I could find. I wasn't expecting a bunch of extras. The experience was sufficient.
- 4/5
It was the least expensive I could find. I wasn't expecting a bunch of extras. The experience was sufficient.
- 1/5
Very dirty hotel with cockroaches in the room
- 1/5
Very dirty hotel with cockroaches in the room
- 1/5
Bed bugs, beware of diseases, charges has hidden fees which they charge exclusive of the bill. Very dirty furniture.
- 1/5
Bed bugs, beware of diseases, charges has hidden fees which they charge exclusive of the bill. Very dirty furniture.
- 1/5
Horrible dirty graffiti on the wall blood on the bed and bed and P on the floor
- 1/5
Horrible dirty graffiti on the wall blood on the bed and bed and P on the floor
- 1/5
Never Again The Mattress Box Spring Look Like Hell I Just Left And Went And Got Me Another Room Some Where Else
- 1/5
Never Again The Mattress Box Spring Look Like Hell I Just Left And Went And Got Me Another Room Some Where Else
- 1/5
Bed bugs
- 1/5
Bed bugs
- 1/5
Their computer was down.
- 1/5
Their computer was down.
- 1/5
The blankets and sheets were dirty there were wires everywhere there was random lamp shades everywhere the lamps were torn apart and the people next to us were doing Drugs and someone tried to come into our room multiple times thankfully we locked it correctly and put a chair in front of the door. Will never stay there again
- 1/5
The blankets and sheets were dirty there were wires everywhere there was random lamp shades everywhere the lamps were torn apart and the people next to us were doing Drugs and someone tried to come into our room multiple times thankfully we locked it correctly and put a chair in front of the door. Will never stay there again
- 2/5
The front office staff was friendly. However it seems that they they knew about a couple problems that were not addressed before my stay. For example, the light switch was broken and I was told of the way I need to maneuver it so it would work and then I did find cockroaches in my room. Overall, you get what you pay for I guess and it was a bed to sleep on for the time being
- 2/5
The front office staff was friendly. However it seems that they they knew about a couple problems that were not addressed before my stay. For example, the light switch was broken and I was told of the way I need to maneuver it so it would work and then I did find cockroaches in my room. Overall, you get what you pay for I guess and it was a bed to sleep on for the time being
- 1/5
The opposite of clean... and thats being nice.
- 1/5
The opposite of clean... and thats being nice.
- 2/5
At first I was told that TV is not working.. I said its Okay Im just gonna sleep.. Then I have a hard time getting in.. I guess the Doorlock is not in good condition.. As I come in theres an unpleasant smell.. I need to spray alcohol and Open the door while running the A/C.. As I check furnitures the Fridge is not in working condition and Mold all over.. The Sheets have holes I guess from Cigarette burns.. Carpet is not that clean needs replacement.. Shower Head is way too low., Its like for Kids.. They even took $50. Deposit for what.?? Then when I was checking out they charge me extra $3.00
- 2/5
At first I was told that TV is not working.. I said its Okay Im just gonna sleep.. Then I have a hard time getting in.. I guess the Doorlock is not in good condition.. As I come in theres an unpleasant smell.. I need to spray alcohol and Open the door while running the A/C.. As I check furnitures the Fridge is not in working condition and Mold all over.. The Sheets have holes I guess from Cigarette burns.. Carpet is not that clean needs replacement.. Shower Head is way too low., Its like for Kids.. They even took $50. Deposit for what.?? Then when I was checking out they charge me extra $3.00
- 1/5
The room was clean but it had cockroaches bed bugs tv didn’t work no phone the room attendant Rebecca went out of her way to assist us I was told the rate for the room was $50.dollars my credit card was charged 74.00 we ended up leaving and they wouldn’t give us our money back I hope all of your motels are not like this
- 1/5
The room was clean but it had cockroaches bed bugs tv didn’t work no phone the room attendant Rebecca went out of her way to assist us I was told the rate for the room was $50.dollars my credit card was charged 74.00 we ended up leaving and they wouldn’t give us our money back I hope all of your motels are not like this
- 1/5
The worst waste of money ever. Stay in an Airbnb and save yourself.
- 1/5
The worst waste of money ever. Stay in an Airbnb and save yourself.
- 4/5
Owner is remolding. Git rid of employee who was stealing. She is really trying. However her new person at front desk us rude. She yells at you if you ask for toliet paper
- 4/5
Owner is remolding. Git rid of employee who was stealing. She is really trying. However her new person at front desk us rude. She yells at you if you ask for toliet paper
- 1/5
Booked room
- 1/5
Booked room
- 2/5
No TV to use because it’s not working. Never had a chance to connect to wifi. No Fridge no Microwave no coffee maker. The front desk officer is not approachable . She don’t give help when you ask for something. The Cleaner is nice she always smile and greet us. The bathroom can’t close the door so from shower the water spill on the floor. But the price of the hotel is affordable.
- 2/5
No TV to use because it’s not working. Never had a chance to connect to wifi. No Fridge no Microwave no coffee maker. The front desk officer is not approachable . She don’t give help when you ask for something. The Cleaner is nice she always smile and greet us. The bathroom can’t close the door so from shower the water spill on the floor. But the price of the hotel is affordable.
- 2/5
The office took the call, hung up, and never followed up. I returned in person to inquire again and was told that the maid had later "accidentally" put my things "in the trash" sometime after I'd called in.
- 2/5
The office took the call, hung up, and never followed up. I returned in person to inquire again and was told that the maid had later "accidentally" put my things "in the trash" sometime after I'd called in.
- 2/5
Roaches, broken toilet, burned wall, ripped wallpaper. Strong cigarette smell in a “non-smoking” room
- 2/5
Roaches, broken toilet, burned wall, ripped wallpaper. Strong cigarette smell in a “non-smoking” room
- 2/5
No comfortable nights' sleep: ants and other bugs
- 2/5
No comfortable nights' sleep: ants and other bugs
- 1/5
I would like my money refunded. The tv did not work phone did not work and it had no ice bu cket. Roaches in the room as well. Horrible place
- 1/5
I would like my money refunded. The tv did not work phone did not work and it had no ice bu cket. Roaches in the room as well. Horrible place
- 2/5
It was terrible. It's old and dilapidated and the room stinks with lots of un needed furniture, broken refrigerator , broken cabinet door, beddings and blankets looks like they were never wash because it smells of old clothes and my car was vandalized leaving me with 2 tires flat. The morning front person was grouchy and disrestpectful. It's a hotel for the homeless. Very shabby and unclean surroundings. Lots of trash in the parking lot. Not recommendable for stay. Too dangerous with my car vandalized.
- 2/5
It was terrible. It's old and dilapidated and the room stinks with lots of un needed furniture, broken refrigerator , broken cabinet door, beddings and blankets looks like they were never wash because it smells of old clothes and my car was vandalized leaving me with 2 tires flat. The morning front person was grouchy and disrestpectful. It's a hotel for the homeless. Very shabby and unclean surroundings. Lots of trash in the parking lot. Not recommendable for stay. Too dangerous with my car vandalized.
- 2/5
Additionally, this place prints receipts that do not reflect the actual transactions. The building is maintained so poorly that, to open a room door, careful timing and forceful yanking is required. The cleaning person is nice and helpful, but the owners here clearly are not here to help. One person at the front desk had errors and mixups at every interaction. For me, the disruption of this place is not worth the meager savings relative to other places in the area.
- 2/5
Additionally, this place prints receipts that do not reflect the actual transactions. The building is maintained so poorly that, to open a room door, careful timing and forceful yanking is required. The cleaning person is nice and helpful, but the owners here clearly are not here to help. One person at the front desk had errors and mixups at every interaction. For me, the disruption of this place is not worth the meager savings relative to other places in the area.
- 1/5
It is a very dirty hotel. Not recommended.