Hampton Inn Milpitas

Great breakfast, nice room

This hotel is within walking distance of SanDisk and KLA. Also there are many food options nearby.

Always super clean. Good breakfast

Good selection of food types. Overall the breakfast was fine.

Good selection of food types. Overall the breakfast was fine.

Everything was right for us, no complaints. Even parking for our guests who dropped by was ample.

Room was clean but sink was dirty. Staff were great. Breakfast and parking were good too

Everything about the hotel, clean room helpful staff, breakfast and parking, and room rate was perfect for us.

Breakfast was delicious. Parking was easy. We did ask some of the staff for extra garbage bags for our room. They all refused and said they had no more bags to give.

Basic breakfast included

Basic breakfast included

Breakfast was ok. Parking is safe, room is clean.

good

good

Exceptional

Clean room. Fresh linens

Everything was great except I felt as though I was being rushed out by the cleaning staff. Front desk staff were excellent. Breakfast was excellent. Didn't get a chance to use the gym.

Front desk staff was surprisingly unfriendly. I was given an accessibility friendly room (which I didn’t need, but not a big deal), except the bathroom was dirty, smelled bad and had stains on many fixtures. I was placed in the room directly across the hall from housekeeping which meant I heard them blasting music all day. Maybe not a concern in a tourist town if you’re out all day, but if you’re trying to sleep or get work done…not ideal. Overall a subpar experience.

Front desk staff was surprisingly unfriendly. I was given an accessibility friendly room (which I didn’t need, but not a big deal), except the bathroom was dirty, smelled bad and had stains on many fixtures. I was placed in the room directly across the hall from housekeeping which meant I heard them blasting music all day. Maybe not a concern in a tourist town if you’re out all day, but if you’re trying to sleep or get work done…not ideal. Overall a subpar experience.

Superb

Everything was amazing! Breakfast was great, room was clean and the staff was super friendly. I will come here again!

Everything was amazing! Breakfast was great, room was clean and the staff was super friendly. I will come here again!

Room was clean and usb outlets everwhere.

Room was clean and usb outlets everwhere.

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Rates were fair and room was clean and comfortable for traveling family. Breakfast was an added bonus. PROS: Front desk staff was very pleasant, listened to our needs (since we were traveling with toddlers and a handicap senior) , and very accommodating. We were all very pleased with the room. CONS: Room was not cleaned everyday. Traveling with toddlers meant dirty diapers and wipes that can’t be flushed down the toilets and filled waste baskets. Called front desk for clean towels which were delivered. Asked that the trash be removed, was told it would be taken care of the following day (day we checked out). Made a special request that trash be removed and no one ever came. Very disappointed, would not be staying in this hotel again.

Excellent service. Very clean

Excellent service. Very clean

but i don't like the automatic sensor light in the bathroom.it went out while taking a shower, and on during the night .I always bring my night light in the bath ..the bright light interrupt sleep. the bath floor is slippery. should put a mat.

but i don't like the automatic sensor light in the bathroom.it went out while taking a shower, and on during the night .I always bring my night light in the bath ..the bright light interrupt sleep. the bath floor is slippery. should put a mat.

Our room thankfully was clean however the hotel water was not running at night for both night stays. I had the faucet running for 20 minutes with no warm temperature change. The air in the room did not work the first night as well. When I notified the staff the asked if we wanted to move but. Y this point it was 8/9pm the 2nd night and we were just returning to the hotel. We have two toddlers so it was much more work to move so we stayed. I was hoping to talk with the front staff when we checked out, but of course no one was available and there was a sign to just leave our room keys.

Our room thankfully was clean however the hotel water was not running at night for both night stays. I had the faucet running for 20 minutes with no warm temperature change. The air in the room did not work the first night as well. When I notified the staff the asked if we wanted to move but. Y this point it was 8/9pm the 2nd night and we were just returning to the hotel. We have two toddlers so it was much more work to move so we stayed. I was hoping to talk with the front staff when we checked out, but of course no one was available and there was a sign to just leave our room keys.

The room was fine, but the breakfast could use some variety. We've stayed at your hotel a number of times, and it never changes! While the little scones are good, a change of pastries would be nice.

The room was fine, but the breakfast could use some variety. We've stayed at your hotel a number of times, and it never changes! While the little scones are good, a change of pastries would be nice.

Breakfast not much variety

Breakfast not much variety

Bathroom lights work on motion sensors. Dangerous when the lights go out while in the shower. Someone is going to get hurt.

Bathroom lights work on motion sensors. Dangerous when the lights go out while in the shower. Someone is going to get hurt.

Only suggestion- bathroom door is heavy and hard to keep it open. May want to open the other way or make it available to leave it open if want to

Only suggestion- bathroom door is heavy and hard to keep it open. May want to open the other way or make it available to leave it open if want to

Staff and breakfast Air Condition - it smelled on mold

Air Condition - it smelled on mold

Parking

Parking

Clean room, hot foods and clean dining

Clean room, hot foods and clean dining

Bad

Conveniently close to dining plaza and supermarket; staff are friendly and helpful

Conveniently close to dining plaza and supermarket; staff are friendly and helpful

The staff was helpful and friendly. The property was clean. I would stay again!

The staff was helpful and friendly. The property was clean. I would stay again!

Rooms were very spacious. Each room comes with mini fridge and microwave. Property was very well kept. Parking is plentiful and free. Breakfast is also free, available every morning.

Rooms were very spacious. Each room comes with mini fridge and microwave. Property was very well kept. Parking is plentiful and free. Breakfast is also free, available every morning.

Exceptional

And for breakfast the lady that was putting food out thank you very much for your help this morning We had a good time for our one night stay

And for breakfast the lady that was putting food out thank you very much for your help this morning We had a good time for our one night stay

Breakfast

Breakfast

Very good

Everything is very good No, I no found anything looking no good

Everything is very good No, I no found anything looking no good

The breakfast very good! Complimentary hot water/coffee/tea/ fruits are available 24 hours. The facility is very new, clean and modern The location is very convenient. next to Ranch 99 and many good Chinese restaurants. no complains

The breakfast very good! Complimentary hot water/coffee/tea/ fruits are available 24 hours. The facility is very new, clean and modern The location is very convenient. next to Ranch 99 and many good Chinese restaurants. no complains

Bad

I have been staying this hotel many times.

I have been staying this hotel many times.

Clean and safe

Clean and safe

AC was not working

AC was not working

Rates were fair and room was clean and comfortable for traveling family. Breakfast was an added bonus. PROS: Front desk staff was very pleasant, listened to our needs (since we were traveling with toddlers and a handicap senior) , and very accommodating. We were all very pleased with the room. CONS: Room was not cleaned everyday. Traveling with toddlers meant dirty diapers and wipes that can’t be flushed down the toilets and filled waste baskets. Called front desk for clean towels which were delivered. Asked that the trash be removed, was told it would be taken care of the following day (day we checked out). Made a special request that trash be removed and no one ever came. Very disappointed, would not be staying in this hotel again.

Very good

Nice, clean rooms that with very comfortable bed. The location was fantastic for walking to the light rail station, which we took for a concert at Levi's Stadium. I will definitely stay here again. Nothing

Friendly staff

Friendly staff

The property was somewhat tucked in its own location away from the busy streets. The elevator was small and there were a lot of people waiting at once.

Free parking, room was rather clean, and price was nice. Machines were not working at the front desk and the next morning before check out housekeeping knocked on the door at 9:38am. At 9:53am staff came back and unlocked the door trying to enter unannounced. If it wasn’t for our door stopper they would’ve entered into my partner and I having sex. Staff was notified but was extremely rude and said I was lying after a back and forth over the 5 days after checking out.

Our shower completely stopped up so we had inches of water around our feet which was disgusting.

Nice and clean

Nice and clean

Staff was super friendly. Hotel is at the end of the court which made it nice and quiet at night.

Staff was super friendly. Hotel is at the end of the court which made it nice and quiet at night.

Breakfast was nice

Breakfast was nice

very nice place and people are very friendly

very nice place and people are very friendly

the place and hotel is safe

There was rarely anyone at the front desk. We waited 30 minutes to check in on Day 1 as there was no one there to help us. They said it would be 30 minutes for our room to be ready and 1 hour 40’later we checked in. When the first of two smoke detectors began beeping in the room, I called downstairs but no one there. I finally located a member of housekeeping and she said she would take care of it. This morning at 4 am the other one in the room began beeping. There was no one to pick up the phone and the front desk is always empty. There is clearly a lack of staffing at this hotel and didn’t do Hilton proud.

There was rarely anyone at the front desk. We waited 30 minutes to check in on Day 1 as there was no one there to help us. They said it would be 30 minutes for our room to be ready and 1 hour 40’later we checked in. When the first of two smoke detectors began beeping in the room, I called downstairs but no one there. I finally located a member of housekeeping and she said she would take care of it. This morning at 4 am the other one in the room began beeping. There was no one to pick up the phone and the front desk is always empty. There is clearly a lack of staffing at this hotel and didn’t do Hilton proud.

I would stay here again. No problems to report.

I would stay here again. No problems to report.

Good Hotel

Good Hotel

Clean and nice hotel. Friendly service.

Clean and nice hotel. Friendly service.

Bery clean, newnly remodeled, great loaction for Levis Stadium, and quiet and clean A + from us!!!

Bery clean, newnly remodeled, great loaction for Levis Stadium, and quiet and clean A + from us!!!

I arrived early day-of and as directed on the Hilton app, I confirmed my ID and credit card, and then waited patiently in the lobby until after the guaranteed 3 p.m. check-in time. Despite seeing other guests receive rooms, I was not notified. At 3:10 p.m., when inquiring again, the front desk staff seemed confused and without explaining anything, asked for a supervisor, later identified as Gabe. He asks for my ID and card again, and let him know I checked-in on the app and just needed my digital key, and he says: “Buddy, do you want me to help you or what?” Despite the tension, got my keys and went to my room. Shortly after, Gabe called my room to inform me that management had decided to cancel the reservation and evict us for allegedly making staff feel “threatened,” despite no raised voices or inappropriate behavior from us. My wife went downstairs to plead our case and was only able to resolve it after stressing that I was a Type 1 diabetic and needed to refrigerate insulin, and that we wouldn't file a complaint. What a way to ruin a night and weekend. Gabe gave conflicting stories about his position (claiming to be both “new” and the “operations manager”), and I fear he did this so we wouldn't complain.

I arrived early day-of and as directed on the Hilton app, I confirmed my ID and credit card, and then waited patiently in the lobby until after the guaranteed 3 p.m. check-in time. Despite seeing other guests receive rooms, I was not notified. At 3:10 p.m., when inquiring again, the front desk staff seemed confused and without explaining anything, asked for a supervisor, later identified as Gabe. He asks for my ID and card again, and let him know I checked-in on the app and just needed my digital key, and he says: “Buddy, do you want me to help you or what?” Despite the tension, got my keys and went to my room. Shortly after, Gabe called my room to inform me that management had decided to cancel the reservation and evict us for allegedly making staff feel “threatened,” despite no raised voices or inappropriate behavior from us. My wife went downstairs to plead our case and was only able to resolve it after stressing that I was a Type 1 diabetic and needed to refrigerate insulin, and that we wouldn't file a complaint. What a way to ruin a night and weekend. Gabe gave conflicting stories about his position (claiming to be both “new” and the “operations manager”), and I fear he did this so we wouldn't complain.

Friendly staff and quick check-in!

Friendly staff and quick check-in!

easy check in

easy check in

Great Stay

Great Stay

Like the breakfast provided, clean, hot and the lady there was very friendly and helpful.

Like the breakfast provided, clean, hot and the lady there was very friendly and helpful.

Toilet had urine stains

Toilet had urine stains

Really helpful and friendly staff. Super clean property and room. Breakfast was good.

Really helpful and friendly staff. Super clean property and room. Breakfast was good.

Very happy with the service

Very happy with the service

It is a great place,good location,

It’s always a very good stay. Staff are so accomodating and hospitable. Breakfast is always satisfying.

It’s always a very good stay. Staff are so accomodating and hospitable. Breakfast is always satisfying.

No hot tub

Nice and clean room. Walking distance to the huge shopping plaza. Will stay again

Nice and clean room. Walking distance to the huge shopping plaza. Will stay again

Good place and location

Good place and location

The property has great amenities, the continental breakfast has a good variety. Great location for easy access to the freeway.

The property has great amenities, the continental breakfast has a good variety. Great location for easy access to the freeway.

Good

Good

Grear location....awesome staff....clean

Grear location....awesome staff....clean

Front desk was friendly as well as breakfast staff. I was pleasantly surprised when we walked in the room of how roomy, clean, and comfortable it was. I’ll definitely book again.

Front desk was friendly as well as breakfast staff. I was pleasantly surprised when we walked in the room of how roomy, clean, and comfortable it was. I’ll definitely book again.

Pros: Quiet, friendly staff, nice comfortable stay, good breakfast, available gym, onsite pool Cons: small gym with free weights only, no in room safe

Pros: Quiet, friendly staff, nice comfortable stay, good breakfast, available gym, onsite pool Cons: small gym with free weights only, no in room safe

Great for one night stay. Will book again

Great for one night stay. Will book again

The personal was very friendly and helpful!

The personal was very friendly and helpful!

Not a very good experience and would not be staying here again. The guest staying on the other side of us were very, very loud (I believe he had an escort in his room). Then they woke us up at 6am very loud again and their alarms ringing over & over non-stop. I understand them having sexual intercourse extremely loud is out of the hotels control, so I asked if they can allow us to have late checkout to catch up on rest/sleep. They allowed us so we were happy about that except that they have horrible communication. Housekeeping came knocking on our door before 11am check out. I told her that we had late check out at 12pm. They then knocked again waking us up at around 11am I had to tell housekeeping again that we had late checkout out. Then they came knocking a third time at around 11:20am waking us up yet again,same guy that I had asked about late check out was now knocking at the door. 3 people knocking! When checking out I waited 40 minutes - it was explained they had an emergency. The night we stayed the cops showed up because there was a domestic dispute & a man was drunk or under the influence fighting with his girlfriend. And the "emergency" was a man belligerent and/or under the influence. When asked to speak with the manager; front desk was rude and became very defensive. I said never mind, said thanks and walked out. Would never stay here. They also have the beds next to the adjoining doors - so you will hear EVEYTHING that goes on in a bed! You've been warned!

Not a very good experience and would not be staying here again. The guest staying on the other side of us were very, very loud (I believe he had an escort in his room). Then they woke us up at 6am very loud again and their alarms ringing over & over non-stop. I understand them having sexual intercourse extremely loud is out of the hotels control, so I asked if they can allow us to have late checkout to catch up on rest/sleep. They allowed us so we were happy about that except that they have horrible communication. Housekeeping came knocking on our door before 11am check out. I told her that we had late check out at 12pm. They then knocked again waking us up at around 11am I had to tell housekeeping again that we had late checkout out. Then they came knocking a third time at around 11:20am waking us up yet again,same guy that I had asked about late check out was now knocking at the door. 3 people knocking! When checking out I waited 40 minutes - it was explained they had an emergency. The night we stayed the cops showed up because there was a domestic dispute & a man was drunk or under the influence fighting with his girlfriend. And the "emergency" was a man belligerent and/or under the influence. When asked to speak with the manager; front desk was rude and became very defensive. I said never mind, said thanks and walked out. Would never stay here. They also have the beds next to the adjoining doors - so you will hear EVEYTHING that goes on in a bed! You've been warned!

Breakfast was awesome. Close proximity to restaurants and grocery.

Breakfast was awesome. Close proximity to restaurants and grocery.

Very clean inside and outside the room…. Very good hot breakfast in the morning

Very clean inside and outside the room…. Very good hot breakfast in the morning

Good food, clean room

Good food, clean room

good place to stay at

good place to stay at

Front desk was very friendly and helpful

Front desk was very friendly and helpful

Rooms were modern and clean. Breakfast was excellent. Staff was very friendly and helpful.

Rooms were modern and clean. Breakfast was excellent. Staff was very friendly and helpful.

Also, the bathroom light is automatic and super bright, with no way to keep it off. Very annoying in the middle of the night, when the nightlight in the bathroom was fine.

Also, the bathroom light is automatic and super bright, with no way to keep it off. Very annoying in the middle of the night, when the nightlight in the bathroom was fine.

Everything was nice and clean. Staff courteous and helpful.

Everything was nice and clean. Staff courteous and helpful.

Very clean and convenient

Very clean and convenient

Clean and quiet

Clean and quiet

AC wasn’t very cold in room 109. No ice on 1st floor

AC wasn’t very cold in room 109. No ice on 1st floor

Noticed a spider in room.

Noticed a spider in room.

We were working on the hotel security and the staff was friendly and nice

We were working on the hotel security and the staff was friendly and nice

Pleasantly surprised

Pleasantly surprised

10/10

10/10

Pretty nice location, very comfy beds. The bathroom was very nice and parking was easy. Not bad for what you can expect. Free breakfast downstairs every morning was enjoyable

Pretty nice location, very comfy beds. The bathroom was very nice and parking was easy. Not bad for what you can expect. Free breakfast downstairs every morning was enjoyable

The manger was kind

The manger was kind

We were very surprised with this facility. It definitely worth more than 4 star.

We were very surprised with this facility. It definitely worth more than 4 star.

Great place to stay

Great place to stay

Enjoyed our stay!

Enjoyed our stay!

dinner oprion

dinner oprion

Good location. Clean and functional.

Good location. Clean and functional.

I like the hotel so much. Convenient location, clean and very good customer service. I will definitely book again next time.

I like the hotel so much. Convenient location, clean and very good customer service. I will definitely book again next time.

Nice room

Nice room

Overall meet the expectations of Hilton brand!! Breakfast staff is super friendly and nice

Overall meet the expectations of Hilton brand!! Breakfast staff is super friendly and nice

AC too much noise ! can not have a good sleep !

Easy to check in and breakfast was great. Will stay again.

Easy to check in and breakfast was great. Will stay again.

Gabe at front desk was very accommodating

Gabe at front desk was very accommodating

Every was very good, but the Internet was very poor; both slow and inaccessible.

Every was very good, but the Internet was very poor; both slow and inaccessible.

The person behind the front desk was helpful.

The person behind the front desk was helpful.

The shower in my room had low pressure and the water did not get as hot as I'm used to at other hotels and my home. I was cold in the shower.

2 things need to be improved: 1) WiFi is too slow, 2) it takes too long to get hot water when taking shower.

2 things need to be improved: 1) WiFi is too slow, 2) it takes too long to get hot water when taking shower.

WiFi is terribly slow. in the last 10 years, this is probably the slowest one I have had at a hotel. This definitely needs some improvement. Especially if the hotel would target people traveling for business as one of its primary groups of customers. On the 4th flow, it took very long time to get hot water. Lower floors were good.

WiFi is terribly slow. in the last 10 years, this is probably the slowest one I have had at a hotel. This definitely needs some improvement. Especially if the hotel would target people traveling for business as one of its primary groups of customers. On the 4th flow, it took very long time to get hot water. Lower floors were good.

Love the Hamptons I wouldn’t stay any other hotel.

Love the Hamptons I wouldn’t stay any other hotel.

My family decided to spend the night out of home, and we booked a room at this hotel. somehow as soon as we checked in and went to our room, we got the receptionist nook at our room saying some guests were complaining about us making noise and jumping all over the room. She was not very polite. We told her it was ridiculous for the complaint because we just got to the room and haven't even settled in. It had passed probably 5 minutes since we got to the room. We could not believe this kind of accusation. Then 10 minutes after that we got a phone call from the help desk saying there were other guest calling to complaint about us making a lot of noise. the kids were already on bed watching a movie and having a normal conversation.) Front desk person said that if they receive another complaint, they will come to the room to see what we're doing, if for some reason we got another complaint we will have to leave the hotel. My family always goes for road trips and have never experienced this kind of incident. Very poor judgment and guest service.

My family decided to spend the night out of home, and we booked a room at this hotel. somehow as soon as we checked in and went to our room, we got the receptionist nook at our room saying some guests were complaining about us making noise and jumping all over the room. She was not very polite. We told her it was ridiculous for the complaint because we just got to the room and haven't even settled in. It had passed probably 5 minutes since we got to the room. We could not believe this kind of accusation. Then 10 minutes after that we got a phone call from the help desk saying there were other guest calling to complaint about us making a lot of noise. the kids were already on bed watching a movie and having a normal conversation.) Front desk person said that if they receive another complaint, they will come to the room to see what we're doing, if for some reason we got another complaint we will have to leave the hotel. My family always goes for road trips and have never experienced this kind of incident. Very poor judgment and guest service.

All good

All good

It was a good stay, very clean, the breakfast was delicious and good temperature with many choices. Gabriel was personable and helpful.

It was a good stay, very clean, the breakfast was delicious and good temperature with many choices. Gabriel was personable and helpful.

The staff was amazing.

Safe, clean and quiet are the plus for this one. The complaint is the soft and old mattress & pillows. Also there is no towels hanger inside the bathroom and no makeup table for woman? The AC is local and kind of noisy. The best part is the coffee and breakfast daily keeping the customers return…thanks

Safe, clean and quiet are the plus for this one. The complaint is the soft and old mattress & pillows. Also there is no towels hanger inside the bathroom and no makeup table for woman? The AC is local and kind of noisy. The best part is the coffee and breakfast daily keeping the customers return…thanks

Room not cleaned the next day, so had to request extra towels from front desk Sometimes there are no one at all behind the counter

Room not cleaned the next day, so had to request extra towels from front desk Sometimes there are no one at all behind the counter

We made a mistake with our booking and didn’t realize it until we were checking in. The guest service representative, Hanadi, was so sweet and helpful. She was able to help us with getting a larger room to accommodate our family. The hotel was very clean and they provided breakfast daily starting at 6am. We loved it here and will be staying here again in the future.

We made a mistake with our booking and didn’t realize it until we were checking in. The guest service representative, Hanadi, was so sweet and helpful. She was able to help us with getting a larger room to accommodate our family. The hotel was very clean and they provided breakfast daily starting at 6am. We loved it here and will be staying here again in the future.

I absolutely enjoyed the stay here! I was booked for 2 nights and based on the photos I've seen, it seems like everything got renovated so I didn't see the colorful carpeting. Check in was relatively easy; had everything booked and paid for prior. Front desk staff was very friendly with each person I've encountered. The room itself was amazing; very spacious and had a lot of shelves/counter space than expected. The bathroom had motion sensored lights but the only caveat was if taking a long enough shower, it may turn off. I love the giant mirror and how bright the bathroom itself was. Got a king bed and by far, one of the best beds I've slept in for a hotel/inn. Even the blanket/comforter was kept us warm on the chilly nights. Didn't use the TV much, but there was no HDMI port to hook up a laptop. Maybe it was it the back but the TV was mounted. Breakfast was standard; sone kind of protein (sausages), potatoes, and eggs. There were cereal options, oatmeal, fruits, yogurt, mini waffles, etc. I really wasn't expecting anything overall, but we definitely enjoyed our stay.

I absolutely enjoyed the stay here! I was booked for 2 nights and based on the photos I've seen, it seems like everything got renovated so I didn't see the colorful carpeting. Check in was relatively easy; had everything booked and paid for prior. Front desk staff was very friendly with each person I've encountered. The room itself was amazing; very spacious and had a lot of shelves/counter space than expected. The bathroom had motion sensored lights but the only caveat was if taking a long enough shower, it may turn off. I love the giant mirror and how bright the bathroom itself was. Got a king bed and by far, one of the best beds I've slept in for a hotel/inn. Even the blanket/comforter was kept us warm on the chilly nights. Didn't use the TV much, but there was no HDMI port to hook up a laptop. Maybe it was it the back but the TV was mounted. Breakfast was standard; sone kind of protein (sausages), potatoes, and eggs. There were cereal options, oatmeal, fruits, yogurt, mini waffles, etc. I really wasn't expecting anything overall, but we definitely enjoyed our stay.

Very friendly staff and good location for shopping. The breakfast is good too.

Very friendly staff and good location for shopping. The breakfast is good too.

The workers by the breakfast area were very friendly. Everyone makes you feel welcomed.

The workers by the breakfast area were very friendly. Everyone makes you feel welcomed.

The front staff (Gabriell Spellcheck) was awesome. He took care of everything and makes me want to come back to the property!

The front staff (Gabriell Spellcheck) was awesome. He took care of everything and makes me want to come back to the property!

Very friendly people

excellent newly renovated rooms, wonderful choice of breakfast and good service

Friendly and helpful staff. Room was neat and clean as expected.

Property was clean. Staff was polite and helpful.

The elevator malfunctioned three of the four times we used it. At around 7:45PM on 12/27, I tried to call the front desk to report the latest issue, but phone rang repeatedly with no answer. We hand carried luggage from 4th floor rather than get stuck on the elevator.

Good hotel

clean and affordable

Very friendly staff

The manager is racist

Great location not far from Levi stadium. The rooms were very clean. Breakfast was good with a lot of options. The staff were very friendly. Nothing bad to say about this place. We really enjoyed staying here and will be back.

We have a family of five (four adults and one child) and we booked a room that was advertised as being able to accommodate five. The room did not have a pull out bed, and when I went to the front desk asking for a rollaway bed, we were told we weren’t allowed to have a rollaway bed in our room as it is considered a fire hazard. I was told I should have instead booked two rooms if I needed to accommodate five, and I had to clarify that the room was advertised as such (which he was able to validate himself online). In the end, we were able to book a second room across the hallway, so it worked out, but we would have been completely out of luck if there were no other vacancies. If you are looking for a room that accommodates five, I would call first to verify that is what you are getting. Other than that the accommodations were great.

Facility is very good. Staff is very friendly. Close to a food court with many options. Certainly will stay here again and recommend to others.

Very nice place to stay

Great customer service very clean facility

All of the staff was very welcoming and hospitable. The entire place was clean. The bed was a little too firm for me but good quality. There was hot breakfast offered which featured eggs, potatoes and a meat option each day. There was also continental style foods, waffle maker with special toppings, and hot oatmeal with special ingredients to mix in like fruit puree, nuts, coconut, and chocolate chips.

Great location!

Great breakfast

The staff was polite, helpful and professional. The attendant servicing the morning breakfast was top notch.

Perfect

Pleasant

It was nice that the hotel is renovating and the room was very new and clean.

Room seemed much like a "Motel-6," not a Hampton...

Rooms freshly renovated - very nice. Water would not get very hot. Luke warm.

Was safer than expected. $50/day valet is worth it. Don’t have to worry about your car getting stolen or broken into. Did not hear the club next door like some reviews say. Bart is only 3 blocks away. Lyft will pick you up in the front. Got to the Oakland arena in 15 minutes. Free Breakfast looked good because it was packed on a Sunday morning so I didn’t have time to eat. I saw a waffle iron though. Clean, quiet, comfortable. Bathrooms are real nice. If there’s anything to wish for better, it’s be the bathroom door actually be a door, not a sliding hangar type contraption that doesn’t full shut and no lock. 9/10

Worst thing was being distrubed three times during business meetings on my last day. I had paid and got stay extended for important meetings online. Despite calls to front desk (the person was rude), there were three interruptions for the duration I had paid for. Absolutely poor customer experience

Everyone was friendly and polite

Thank you for accommodating our two cats!

Staff was mostly good. I had a room that didn't have hot water. So had a cold shower the first night. They said they would look into it when I told them about it. But next the day same issue. Later found out they were doing construction on the floor below and had the hot water shutoff. That day, Gabe provided me with a place to shower and moved me to a different room that night.

Under construction will be great when done. Stayed in a non renovated room