Hampton Inn & Suites Millington

1. The desk clerk, the first night I was there, tried to second-guess everything I was telling him which in turn caused a miscommunication between us. 2. The phone’s in my room, next to the bed, clip that attaches the handset to the actual telephone body, was broken. Therefore, the phone didn’t work. When I told the front desk they said that they needed to come to my room with a new phone because they had to do some kind of testing. When I told him I don’t want anybody in my room that created an issue because then I couldn’t get the phone back. They could’ve left it at the front desk and I would’ve picked up the phone since I’m not brain dead and it doesn’t take a rocket scientist to plug in the phone into the jack. 3. The black microwave cover on the door came off in my hand when I was opening the door. The other thing I found out about the microwave was that the timer was broken as it continues to click even after it finishes it’s time cooking which is why the microwave was unplugged in my room when I first tried to use it. Subsequently, I concluded that it was because the timer keeps tick

All the staff are excellent. The breakfast was outstanding. Everything was clean. The room had loose tile near the door and discoloring on the carpet.

Bad

Decent hotel. Nothing special really. Bathroom light switch had a short in it. Making it difficult to turn off light. Bedroom lock was damaged making it difficult to lock Bedroom door with interior lock.

Convenient location and nice and clean

Convenient location and nice and clean

Bathroom light switch had a short in it. Making it difficult to turn off light. Bedroom lock was damaged making it difficult to lock Bedroom door with interior lock.

Exceptional

Bad

Room needs maintenance and updating but clean and a very decent room.

Advertisement for pool but no pool open

Carpet was dirty in our room.

The rooms were very clean, and the staff was very friendly

From approx 2am to 5am on April 26, the fire alarms in the rooms on the 2nd floor kept going off. I asked the manager if there was a problem and he said there was a malfunction with the fire monitors on the 2nd floor every weekend. If they knew that - why has it not been fixed. It was a long long night. I feel like they should not have used those rooms until this has been fixed. I was there Thursday, Friday & Saturday. Thursday and Friday were great but Saturday night was not. If you stay - ask if this has been fixed.

Fire alarm went off at 2:17am, went to front desk they weren’t to concerned about. We had that problem last week. Went off again at 3:35 am. Fire department knock on the door at 4:15 am. No offer to comp room. 4/25/2026.

Very good

Room was spacious and comfortable

The room was not well maintained. The shower had mold on the ceiling. Very disappointing.

Our vehicle was broken into the first night. The back glass was busted out. Along with several other cars in the parking lot. No working outside cameras. The outside doors that usually need key card access were not locked. When we told them we didn’t feel safe and wanted a refund for the second night we were denied. The hotel was not helpful at all. The room was not cleaned well.

Our vehicle was broken into the first night. The back glass was busted out. Along with several other cars in the parking lot. No working outside cameras. The outside doors that usually need key card access were not locked. When we told them we didn’t feel safe and wanted a refund for the second night we were denied. The hotel was not helpful at all. The room was not cleaned well.

Good

Location Location

Location Location

Exceptional

Exceptional

The staff was excellent! A bad storm came through during our stay and the staff made sure we all felt safe.

Hotel looking very tired and in need of updating. Bathroom looked like something out of the early 80s. Room was clean, headboard had places were varnish had gone. Chipped wood on the cupboards in the bathroom. Main customer areas looked nice and fresh. A Shane the hotel was let down by the actual room you are paying for . At the price it was per night. I eciected the room to be a bit more up to date.

Great

Great

Exceptional

Clean, quiet hotel in a good location. Less than 4 miles from USA Stadium and close to dozens of restaurants. Staff was very friendly and they provided room cleaning everyday.

Everything else was awesome!

didn't use

Only one elevator working. Bathroom was run down. Lots of noise.

Gym had enough equipment

Exceptional

Exceptional

The room was disgusting. There were large rips on the front of the couch, it smelled of cigarettes, the closet door was not hung and leaning into the closet, stains on the curtains and broken soap dish. We arrived after 1am so we were forced to stay there. We checked out 1st thing the next morning and was charged for all 3 nights.

Clean and friendly

Room was nice and clean and very quiet.

This hotel was the worst ever. Dirty bug infested and just raggedy I would NEVER recommend this place to anyone. It need 0 stars

✔️

The room and staff were good. However, only one of the 2 elevators was operational making for a long wait time since the hotel was busy. Additionally, the ice machine was out of order on the 3rd floor which was very inconvenient. I expect more from the Hilton chain of hotels.

I work in hospitality so I tend to be very forgiving. This hotel was clean and well maintained. Most staff engaging and friendly. The room was very clean. Beds comfortable. Staff was quick to address any questions. Breakfast was good with a variety of options. Area was clean and food was frequently replaced if running low. Business center needed attention. Wifi slow at times. Felt I got what I paid for and would stay again if ever in the area.

Keep up the great work you do. Mr. Castro

Amazing

The room was beautiful. The grounds were clean and well maintained. The staff were very friendly. Wonderful breakfast choices.

Great experience.

Good

Very close to my Daughters Wedding venue! The hotel was very clean and had friendly staff.. it had a nice breakfast for the morning after!

Room was large and clean. Check in was a mess as computers were down, wouldnt take credit cards, and they dont accept cash. Customer service was not good or helpful. Then proceeded to overcharge for our room.

Sincerely Pamela Smith -Jefferson, Texas

The shower chair in our room 321 was unsafe

Friendly staff easy access to the hotel

Ms. Ernestine and Mr. Trever were very helpful during my stay for my birthday.

Didn’t receive my deposit back

Always a smiling face

Dirty rooms especially the chairs and couches in the rooms. Pool was not open & reeked of a foul odor. The hotel needed to be exterminated for bugs. We just could NOT get past how filthy the furnishings were!

Good location, clean and easy to access. Good breakfast too

It was perfect for what I needed. I wish the TV/cable did not go out while there was rain but I understand

The hotel as a property is fine. The rolling cart that the maid used was very loud and squeaky and it would wake you up in the morning as it rolled down the hall.

Every staff member I interacted with was very kind. I liked the inclusion of the refillable shampoo/conditioner in the shower as well.

Trevor at front desk was extremely efficient and friendly

Enjoyed our staycation at this location and everyone was very friendly. Great restaurants nearby, with nice local shopping.

Staff was very pleasant and helpful. Lobby sitting area was messy and dirty. Exercise room was filthy dirty. Lots of food crumbs on the floor around the equipment. Dirty gloves lying around. Jetted tub in our room had a large crack in it and it had been covered at one time but had been removed. We requested a jetted tub specifically due to my condition and it was useless to us. We might stay there again but will not waste our money on the jetted tub room. Hopefully they will have a regular tub in this hotel.

Property was clean and staff were friendly and had no issues

Great job!

Quiet with th friendly and helpful staff

I'm from New York where everybody is damn near rude and mean with lots of attutudes. This, hospitality is everything to me. And i must say that i love the hospitality here and the entire atmosphere is friendly vibe. Everyone speaks and all the staff always willing to help without attitudes. I eould definitely come back and recommended it to others.

Nice property

Lots of dining options!

It was a very great hotel to stay with family!!

It's the place you want to be!

Great experience we had a church event every day it was wonderful to come back to a bed made trash taken out every day we where there

The hotel is in disrepair. Water fountain ripped off the wall.

It was quiet.

It was clean. The housekeeper was very helpful

Always stay here when in Millington. The breakfast has always been great

All good

Terrible. Room wasn’t available and we were handed a map and said go to our other hotel 15 miles down the road. That was a bad and dirty hotel. People were rude and clearly didn’t care about our reservation or anything associated with Hotels.com as it appeared to be a rate issue

Decent location for area and food options

They cleaned our room very nicely!

Nice

Room and facilities were clear. Staff was very friendly. We felt this hotel was a good value; would choose to stay there again.

I love my stay here and Harrison! This hotel had such comfortable beds and was so clean and everyone was so friendly.

Incredibly friendly staff! Nice room, too.

It was a good stay I just didn’t prefer how rude the receptionist’s tone was to say that I was going to get charged for the entirety of the night when I checked out at 3pm, I knew I was still going to get charged for it but her attitude was nasty & rude towards me plus I haven’t received the $150 deposit back into my account. It was an African american woman at the front desk. But otherwise the stay was good the room & facilities were really clean & remaining staff was polite.

Will definitelybe staying again

Property is well maintained

The staff was amazing, friendly and helpful. The property is in a quite location with dining and shops all around. The down side was the bed was hard as a rock, phones didn't work, and the tv has a blue hue to it and was not fixable.

We had a wonderful stay and we can’t wait to visit again

Best hotel breakfast

Great staff

The staff is wonderful at this location.

Hotel was old and the shower didnt work well.

it was ok

Unprofessional manager treated mysepf and my family poorly when it came to the recovery of an item that was accidentally left behind.

Great stay!!!

I had a great stay at Hilton Inn everyone was very professional and helped me in every way I needed.

We had to move from a different hotel in the Memphis area due to vehicles being broken into in a parking lot. It was the same time as the Microsoft issue and stay there could not use the computer system, but when above and beyond and booked everybody in manually up to, including letting people in and out of the rooms for the entire stay, which I’m sure was an extra inconvenience but they all did it and we’re all very nice and kind about it.

Great stay . Nice place breakfast is good and very clean place. Staff is great was check in.

It was a great 1 night stay an will stay again when ever back in town!

Clean and great service. Definitely dated but we switched last minute and are happy with the choice. We'd stay agin

Quick overnight

Great place to stay

The outdoor swimming pool was unusable, it was filthy. The washing machine in the hotel laundry area was out of order. The lobby and breakfast areas are nice. Rooms could use some updating. Carpets and desk chair in our room were stained.

The place was nice and clean. I only stayed theee for the jacuzzi. I can tell it was repaired and after running the water for a few minutes the color started to change. I just used what I had and didn’t complain.

Great staff! The rooms need some updating.

Clean and quiet.

The staff was wonderful. The rooms were clean and comfortable. But, on arrival, their computer system was down and they didn't have an alternative way to check us into our rooms. We had to wait 3 1/2 hours to get into our rooms. Also, we didn't get a copy of our payment receipt and there seemed to be a $100 difference between the quoted price and the charge. The extra charge fell off a few days later, but it would have been nice if someone had told us about it first.

Very nice staff. Room is “tired”. Stains on desk chair, rip in couch cushion,scuffs in bathroom wall paper. But….plenty of towels and clean.

.

Room was clean and breakfast was great!

I really would like to review the hotel but they wouldnt let me stay without a security deposit. I accidentally left my wallet in Los Angeles. The staff was friendly and kind but were unable to help me.

My stay was not amazing at all. I spent two hours trying to get a remote control for my room. You need to update all interior furnishings. Old scratched, distressed furniture as well as carpets are disgusting. There was a huge puddle outside of elevator. No wet floor signs and no one cleaning it up. I would venture to say corporate would not be happy with conditions. Wouldn't recommend.

No comment

Very comfortable rooms and the suite layout was open and well designed

Good clean room and a hot breakfast.

When we came to check in for our stay, we were notified that they had overbooked. We and multiple families from our baseball team were handled the exact same way. The woman at the front desk said it was not her problem and that she was not going to apologize for something she had no control over. They did hold rooms for us at another hotel 10 minutes further down the road, but did not pay for them and the accommodations were most definitely not equivalent. Poor management and customer service!!

Hotel was ok. The tiles in the shower were busted, bed wasn’t very comfortable, and there was splooges on the window. Front desk attendants were very nice and helpful.

Property is somewhat dated but clean. Two small dogs barked a lot on our floor.

Excellent staff, clean comfortable rooms. Really enjoyed our stay. Would book again.

Very clean. Easy access to elevators from parking lot.

Got to the hotel about noon and my room wasn’t ready so I told them I was going to be back, gentlemen working was very nice. I got back to the hotel at 7 o’clock, gave them my name and they told me they didn’t have any rooms and they tried calling my email. Not even kidding. I had booked a pay at the hotel on Expedia. No one from the hotel emailed or called me. No one from expedia did either. Turns out I found out they were so oversold, they gave away my room. Told me it was my fault. Said they tried running my card which I showed them they didn’t even have a card because it was a pay at the hotel and I came to check in, they pulled up my room, confirmed it was there but not ready. I said if I booked the hotel as a pay at the hotel, why would you run a card. That’s the whole pay at the hotel, deal… they said well, we ran a card that was on file with Expedia. Again, is it pay at the hotel, or is it pay at the hotel unless we decide different? Went up to a friends room to try to get another room somewhere else and when I came back down they didn’t know we could hear them bad mouthing us, and then the manager/owner kept verbally attacking me telling me how it’s done. The bottom line is I booked a room on Expedia that was pay at the hotel. I got to the hotel, they knew I was coming back. They were extremely rude and handle that terribly. Not even a suggestion of elsewhere to try. Just tough. Hope Karma gets you 2 slime ball liars.

Very clean, great staff

Not a fan of the bedding, came off the bed easily and saw pee stains on the sheet.

Out date.

Clean- large shower- direct tv- away from business area. Close to USA stadium

Its a good hote

Was a great place to stay.

The rooms were larger than most standard hotel rooms. The desk person was one of the friendliest and most helpful I've experienced.

A pet friendly hotel that doesn't smell like pets!

It was a good 2 day stay.

Room was upgraded to a suite and was very spacious with amenities like a mini-fridge, cooking area and utensils, but smelled like smoke throughout. Tiles in the shower were scuffed/dirty.

Very good. Everyone was so friendly and amazing. I highly recommend this place.

We liked the service, accommodations and the breakfast.

This was my first time staying at this hotel and it will be my last. Mold growing in the shower. The door looked like it had been kicked in at some point and the hegnfes moved and there's holes in the door frame. Also the breakfast was ice cold every day. Didn't matter what time of the morning you were there.

Very good good service

bathroom ceiling was pealing.. room smell like huminity.

I will never stay there again. They should empty trash and replace towels daily.

The place is gross. Turned down the bed and there was hair on the sheets. Smelled like pot in the hallway. The chairs in the dining area were disgusting, worn and dirty. Breakfast wasnt ready when it shouldve been. There is no management on duty on the weekends.

1st room we were given; AC fan made a horrible noise. Got a 2nd room, that AC stopped working on the 2nd night. The lady at the front desk told me “I should have stayed in the noises room”. 😡 they had no other rooms so we were stuck in the room without AC. It wasn’t 100 degrees, but it was uncomfortable and I couldn’t sleep. I shouldn’t have that concern in a room I paid for.

The only hotel I stay in when in Millington. Staff are excellent and very friendly

Comfy bed, room smelled fresh and was clean, very nice staff

We enjoyed our stay. Front desk and breakfast staffers we all so kind and attentive!

There were several ants on the furniture

The lady at the front test when I checked in was the sweetest. She greeted me as I walked in, very quickly had my reservation pulled up and had me checked in in less than 5 minutes. Was also given bottled waters which doesnt seem like much this is the only place here in Millington Tn that does that HaHa

Everything was great minus the pool wasn’t available

Pleasant staff, nice property.

It is my hotel of choice whenever and where I travel to.